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December 2016: Events, Business Matters, Annual Review, Festive Focus, and more...

Hotelier & Hospitality Design ANNUAL REVIEW 2016

SPASHELL™ - An interview with Laura Penman Owner

of Fishmore Hall Hotel and first customer for SPAshell

Fully booked. Now there’s a thought worth entertaining. From award-winning dramas and comedies to blockbuster movies and nail-biting sporting action – your guests can have it all with Sky. Plus fast, reliable and easy to use WiFi with marketingtools designed to drive business growth.

Call 08442 414 648 T&Cs: Equipment and installation costs may apply. Sky In Room and Sky In Bar: 12 month minimum term required to get Sky TV in your hotel. Premises must be in United Kingdom (excluding Scottish Islands and Channel Islands). Eligibility subject to credit checks. Content included depends on your subscription package. Sky In Room only: £100 minimum monthly price applies per hotel premises. WiFi from The Cloud: WiFi availability is subject to your premises location. Standard set-up fee and 12 month minimum term apply. Please call for details. Calls to Sky cost up to 7p per minute plus your provider’s access charge. The Young Pope © GIANNI FIORITO. Man from U.N.C.L.E. © 2015 Warner Bros. Entertainment Inc. The Martian © 2015 Twentieth Century Fox Film Corporation. Premier League © Getty Images. All rights reserved. Not for sale or duplication. Correct at time of supply: 14/11/16.

Contents December 2016

Industry News Events Business Matters Business Directory Annual Review Festive Focus

6 12 20 32 35 58 Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas. From recent hotel renovations and openings to award-winning luxury hotels and hotel construction projects, HHD Magazine keeps you informed on news that matters most to your hospitality business.

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Contact Us Matt Scott

Publication Manager 01843 570940

Tony Little

Publishing Director 01843 595818

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Editor 01843 570944



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INTRODUCING THE NEW NOVELLINI SPA AND WELL-BEING RANGES Creating a SPA in the guest rooms is easier and more economic than you might think. Novellini has a solution just right for you. Easy for guests to operate, easy to keep clean and to maintain.




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New Bauhaus inspired bathroom fittings A new range of bathroom fittings will enable hotel designers to achieve a totally co-ordinated finish for the increasingly popular industrial interiors theme in high-spec projects. The Landmark collection is the latest range of taps, shower controls and accessories to be introduced by Samuel Heath, the UK manufacturer renowned for high quality bathroom fittings. Inspired by the simplified forms and functional efficiency redolent of the Bauhaus era, Landmark consists of two striking collections, Pure and Industrial:In Landmark Pure, Samuel Heath has created a well-balanced range which builds on the foundations of its existing Fairfield and Style Moderne collections. Minimal embellishment and balanced proportions give Landmark Pure a clean, concise appearance, whilst exquisite detail provides the distinctive styling essential to luxury bathroom design. Landmark Industrial offers a modern interpretation of the values and style inspired by the rational functionalism of Bauhaus. The collection marries bold proportions with beautiful form, completed by machine detailing on selected areas of the fittings to create a contemporary, urban style with a practical, highly tactile finish. In keeping with the modern vogue for metallic, Landmark Pure and Landmark Industrial are available in a range of matt and high-gloss finishes, including the new Urban Brass and Stainless Steel/Matt Black Chrome, plus City Bronze, Chrome Plate and Polished Nickel. m/f

Hotelier & Hospitality Design

Phase one of the Landmark collection will be available at leading bathroom showrooms from November 2016, with the second phase being introduced during 2017.


Samuel Heath has a showroom at Design Centre Chelsea Harbour, where the Landmark collection can be viewed together with Samuel Heath’s other bathroom collections plus their door and window fittings. Product details and stockists can be found at or by calling 0121 766 4200


Hadrian Cubicles Add To Shake Shack Style

All UK locations feature Hadrian Elite Stainless Steel toilet cubicles in the washrooms including one of the latest to open in the St David’s Centre in Cardiff. Hadrian cubicles are manufactured in Canada and distributed in the UK by Relcross Ltd, the Devizes based door and washroom hardware specialists. This modern day "roadside" burger stand serves up a menu of burgers, hot dogs, frozen custard, shakes, beer, wine and more and now boasts 100 outlets worldwide, about half of them in the USA. Shake Shack were familiar with Hadrian toilet cubicles in the USA and were delighted to find they were readily available in the UK too but with specifications adjusted to match UK requirements with longer

cubicle doors and sightline gaps around the door edges eliminated. The Elite cubicles are finished in brushed stainless steel and they don’t just look good but are highly durable with easy clean low maintenance. Like Shake Shack, Hadrian are very committed to sustainability. Hadrian's products feature a high recycled content with the stainless steel cubicles made from a total of 91% recycled content split 76% post consumer material and 15% pre-consumer material. They are also available powder coated to match any RAL colour or in a natural “galvannealed” steel finish. The ladies’ and men’s washrooms at Shake Shack in Cardiff each feature two floor mounted, headrail braced, stainless steel toilet cubicles with the addition of two matching urinal screens in the men’s washroom. Hadrian's stainless steel is corrosion resistant to chemical cleaners, spray washing, and sanitizing agents and provides the most fire-resistant toilet partition material available. A Shake Shack spokesman said “When it comes to Shake Shack's supply chain, we lead with excellence, integrity and strong values every day. We're committed to our mission to "Stand For Something Good" to ensure that Shake Shack and our business partners are held to the highest standards of conduct through lawful, ethical and fair business practices.” Relcross Marketing Director Stuart McMaster said “with Hadrian Cubicles we can offer the best from both sides of the Atlantic with world leading manufacturing and design quality made to British specifications and styles.” The Cardiff restaurant joins 3 other UK Shake Shacks in Covent Garden, Westfield Stratford and New Oxford Street, all in London, with more expected soon. For further information on Hadrian Lockers and Toilet Cubicles call Relcross on 01380 729600, visit or email

Hotelier & Hospitality Design

Fast food chain Shake Shack sprouted from a hot dog cart in Madison Square Park in Manhattan in 2001.


Industry News

AL BALEED RESORT SALALAH BY ANANTARA OPENS iconic coastal fortresses in mind. Striking and authentic architecture is surrounded by lush tropical gardens, with walkways framed by 750 coconut palms and eyecatching water features to create an air of tranquillity and serenity.

Al Baleed Resort Salalah by Anantara opens its doors in the Sultanate of Oman bringing the luxury hospitality brand Anantara Hotels, Resorts & Spas to the stunning coastal location of Salalah in the southern province of Dhofar on the Arabian Sea. Situated between a long, scenic beach and a freshwater lagoon, bordering the historic Al Baleed

UNESCO archaeological site, the resort introduces a new level of luxury and refinement to the region, allowing discerning guests to discover the unique charms of southern Oman. Guarded by the Dhofar mountains and edged by the shimmering blue waters of the Arabian Sea, the resort has been designed with the simple grandeur of the region’s

The resort comprises 136 guest rooms and villas offering views of the ocean, lagoon or picturesque gardens. The 40 premier and deluxe rooms offer luxurious handcrafted furnishings and rich textures, whilst the eight one-bedroom villas and 88 one- and two-bedroom pool villas entice with personalised villa host services and separate living areas. The pool villas invite with private temperature-controlled swimming pools, the first of their kind in Salalah.

DORSETT CITY, LONDON OPENING Q1 2017 Dorsett Hospitality International is delighted to announce the development of its second hotel in London, Dorsett City, a 13 storey building formerly known as The Matrix, located next to Aldgate tube station and the 18th century St Botolph Church.

Hotelier & Hospitality Design

Dorsett Hospitality International’s first hotel, Dorsett Shepherds Bush, opened in 2014 and Dorsett City, London, will further underline the company’s vision to expand its hotel portfolio in selected strategic regions in the United Kingdom and Europe.


On this exciting expansion, Winnie Chiu, President and Executive Director of Dorsett Hospitality International commented, “We consider the United Kingdom to be one of the most popular destinations for tourists and business travellers around the world. Major European countries, including the UK, are attracting an unprecedented number of Chinese arrivals and the opening of a second hotel in London will continue to capture this key market for Dorsett, in line with our ongoing business strategy.” Set to open in Q1 2017, the 13-storey Dorsett City, London will be a sleek and sensitively-designed building with 275 guestrooms and will also house two restaurants, a bar and 1,600 sq. ft. of meeting space for the business community – to be carried out by Dexter Moren Associates. John Connolly, Head of UK Development for Dorsett Hospitality International said, “Given the architectural sensitivity of this historic and typically dense area of London, The Matrix is indeed a landmark building; both figuratively as well as architecturally; and we are indeed honoured and grateful to the local community and The City of London Corporation for granting us the approval to proceed with our re-development plan.”

Ecovery Inspiration for the business came to founder Eric Phillips midway through his 30-year career designing and installing commercial kitchens. “Whilst the industry has made progress in reducing carbon emissions, I could see that certain equipment may never become efficient because of the requirements that operators put on them,” he explains. “So I set out to find ways of utilising the energy discarded by these appliances.” Phillips claims to have seen a “huge spike” in the appetite for energy reduction products and solutions in commercial kitchens over the past few years, with concern for the environment as well as the bottom line at the forefront of every responsible operator’s mind. The company’s’ brands KERS (Kitchen Energy Recovery Systems), Controlled Ozone and Grease, all offer their own designed and manufactured products that reduce emissions and utility bills. Phillips says the firm uses a proven matrix to show the potential emission savings and ROI for each individual project.

KERS can heat up to 2500 litres of water to 65c per day without the use of any utility costs, the company’s heat exchangers can be fitted over Electric or Gas Salamander, Gas Fryers. Solid Tops, Bratt Pans and Pizza Ovens.

Controlled Ozone Units have been developed by Ecovery Innovations to efficiently control cooking odours, the units offer a fully controllable Gaseous Ozone Injection for use in controlling odours from kitchen extraction, toilets, bin stores and staff changing rooms, all of this with minimal power usage.

Grease brand uses the high efficiency of Franke Cascade Filters and RY-Electrostatic Precipitator’s to control grease and smoke within with the kitchen extraction system.

Ecovery Innovations Continues to work to find cost efficient answers to the problems that the modern foodservice industry operators are facing daily.

Hotelier & Hospitality Design

Ecovery Innovations was launched in 2012 to provide energy saving products and services to lower carbon emissions and operating costs for the foodservice and hospitality industry.

Industry news


Industry News

New aparthotel brand to hit the sweet spot of Millennials launches in London including in-room kitchens, a communal herb garden, healthy-vending machines and yoga mats, on-demand movies and TV mirroring. The next Room 2 to launch will be a 71-room site designed by Project Orange, the architectural firm and design studio behind Hoxton Hotel, and will open its doors in Southampton in autumn 2017. More sites are expected to be announced in the coming months. Robert Godwin founder of Room 2 and managing director of Lamington said: A new brand of aparthotels from a rapidly expanding property business has opened in London, and is said to introduce a ‘design-led’ alternative to target the Millennial traveller. Room 2 from the Lamington Group, a company currently operating 70 serviced apartments in London, has launched its first Millennial-inspired property with a 16-room six storey townhouse in Hammersmith, with further new openings already planned for 2017 and 2018. The brand is targeted towards this fast growing segment, and aims to combine hotel aesthetic with ‘home comforts’,

“This is an exciting time to be launching a new apart-hotel brand and this site in Hammersmith is just the beginning. The sector is still evolving and with Room 2, we hope to bring the design-led approach of some of the most inspiring modern hotel brands to residents looking for a more welcoming environment which offers guests total freedom. “Millennial travellers and workers are looking for more from their stays – they want local experiences, a community atmosphere and thoughtful design. Room 2 has been created with this in mind and we have created a place where residents can work, and play in beautiful surroundings.”

‘Magical’ New Forest hotel acquired by major Bournemouth landowner with big plans for refurb

Hotelier & Hospitality Design

A hotel in the New Forest that is thought to have inspired author Lewis Carroll to pen his tales of Alice in Wonderland has been acquired by a major Bournemouth landowner.


A former Georgian country house, the East Close Hotel near Hinton, has been snapped up by Meyrick Estate, who has now unveiled plans to restore and refurbish the building and its 18 acres of parkland, in a bid to bring it back to its place at the ‘heart of the community’. Meyrick Estate owns several properties in Bournemouth’s East Cliff area, including the Cliff End Hotel which has stood empty for more than 10 years.

business as an attractive proposition for local business events, conferences and weddings.

Now with this new purchase under its belt, the next few months will see Meyrick Estate work to give the East Close Hotel a refresh and market the

Estate representative Jonathan Ogden said: “During the coming months work is being undertaken to restore and refurbish the country mansion and also to create an even warmer welcome in the hotel’s restaurant and bar – whether for a drink or a meal.”

Industry News

Hotelogix and GuestCentric join hands to offer hoteliers globally an integrated, cloud-based solution

GuestCentric Systems, the premier digital marketing platform for hotels announced a new partnership today with Hotelogix, a leading property management system (PMS) provider to automate hotel operations with channel manager, booking engine and front desk. This strategic alliance will empower hoteliers to benefit immediately from Hotelogix’s cloud-based PMS and GuestCentric’s digital marketing solution, enabling easier management in all aspects of hotel´s operation. The system offer hotels a centralised dashboard through which they can manage all channels and a channel manager that supports over 400 realtime integrations with Hotelogix’s PMS. Hotelogix is the only PMS currently being used in over 100 countries, by independent as well as group properties. Known as the world’s easiest PMS to get started with, the company helps hotels migrate to the cloud in minutes. To ease the integration, new GuestCentric customers who opt for Hotelogix will enjoy two months’ complimentary credit.

“We are delighted to partner with GuestCentric – this partnership allows us to expand our business into the North American and European markets where GuestCentric is more popular, giving us the opportunity to learn with an innovative company in Hospitality & Technology. Their extensive experience will strengthen our services, and our PMS solution will bring hoteliers an integrated platform to manage their business,” states Aditya Sanghi, CEO & Co- Founder of Hotelogix.

With GuestCentric’s award-winning functionality in terms of design and innovation, and Hotelogix’s widely trusted management solutions, hoteliers get the advantage of two enterprise-level tools. The harmonic synchronization between the two systems will help hoteliers worldwide to improve operational efficiency, attract more direct bookings, and drive incremental revenue.

“We share the same mission with Hotelogix to help hoteliers maximize revenue and provide their guests a seamless experience. The complete twoway integration of their PMS with our innovative digital marketing software will provide hoteliers an integrated hospitality solution”,

comments Pedro Colaco, CEO of GuestCentric.

“Hoteliers will now be able to run operations in a faster and more efficient way, and focus their efforts in providing guests a unique experience. With Hotelogix we will be able to expand our business into the Middle East and Southeast Asia”,

concludes Colaco.

Hotelier & Hospitality Design

This partnership will empower hoteliers to manage all aspects of their business operations including property management, distribution and digital marketing.


Events The hospitality industry will get a double whammy at the January Furniture Show 2017 (JFS), as it announces a collaboration with the Great Hospitality Show.


and Dreamworks, Westbridge, Alstons, Dar Lighting and ercol. The next show will also see a partnership with the Society of British Interior Designers (SBID) to host a members area in Hall 2. A dedicated exhibitor zone, for smaller companies, will also feature in Hall 3 along with the return of the Flooring Showcase with companies such as Westex, Edel Telenzo, Victoria Carpets and Think Rugs. The fabric area will, once again, take place in Hall 1 with Kobe, Swaffer and The Isle Mill.


aking place at Birmingham’s National Exhibition Centre (NEC), the four-day event (Sunday 22 - Wednesday 25 January) is a must attend for those in the contract and hospitality industry. This year, the Great Hospitality Show will run alongside the JFS in Hall 9 (23-25 January) and on offer will be dual registration for visitors as well as a free shuttle bus in between halls. It will give them the opportunity to see many more designs and products than ever before.

Hotelier & Hospitality Design

Said Laraine Janes of the January Furniture Show: “We are delighted to


collaborate with the Great Hospitality Show taking place over three of our five days. This is an opportunity to bring in retailers and buyers that may not have come to JFS otherwise and vice versa. Both shows offer visitors the first opportunity of the year to see up and coming trends.” JFS has also announced a raft of new names, a partnership with the Society of British Interior Designers and a designated new exhibitor zone. Premier Housewares, Celio Furniture, Lifestyle Europe, Gwinner and Michael Tyler are some of the latest big brands that are joining the UK’s number one furniture and furnishing exhibition. There are over 450 confirmed exhibitors for the 2017 show including major brands Parker Knoll, Baker Furniture, Libra, Whitemeadow, Duresta, Willis & Gambier, Gallery Direct including Frank Hudson

Said Laraine: “We are excited by the high calibre of companies exhibiting for 2017 ensuring that visitors to the show will have the best experience. “We had 85% of 2016 exhibitors sign up for next year on the spot. The show has become such a success in the past two years, that it is now an integral marketing tool for any furniture and furnishings business. We have had to increase hall space by 10% to accommodate the new enquiries and, laying strong foundations for the future of the show, we have just signed a seven year deal with the NEC which underlines the centre’s confidence in its future.” Online registration for the January Furniture Show is open and visitors can see the full list of exhibitors for 2017 and secure their free badge by visiting

the home of furniture NEC SUN 22 - WEDS 25 2017


Events Britain’s largest upholstery manufacturer Buoyant, will be showcasing its innovative designs at the show in a multitude of sizes and shapes alongside storage, beds and motion sofas and chairs. Its fabric offer has become increasingly complex with new patterns and plains added to their large number of fabric choices. As the Parker Knoll brand continues to grow, it remains committed to designing and developing collections in line with the changing market place and latest consumer trends – whilst providing the ultimate in comfort. At the 2017 show, it will launch a brand new collection honing in on its commitment to continuous innovation and market leading design. The Vogue Beds Group will be showcasing its revamped Flagship range, the Hampton Bed collection, including the new grand Ambassador bed, together with new models for the Vogue and Repose Beds Collection, The Swift Mattress Company and Vogue Beds Contract Solutions.


Hotelier & Hospitality Design

Celebrating a booming British furniture manufacturing trade - which according to the British Furniture Manufacturers (BFM) is worth £6.5 billion - The January Furniture Show will give furniture buyers and interior specifiers in the hotel and and leisure industry the first opportunity to see up-and-coming trends in Britishmade designs in upholstery, cabinet furniture and interior furnishings.


As the demand for ‘British-made’ furniture and furnishings remains strong, the best in ‘home-grown’ talent can be found at the UK’s number one furniture and furnishings event, The January Furniture Show (Birmingham NEC, Sunday 22- Wednesday 25 January 2017).

The unrivalled exhibitor list includes more than 400 major British and international manufacturers such as Buoyant, Nathan, Celebrity, Cintinque, Lebus, Duresta, ercol, Parker Knoll, Westbridge, Tetrad, Ashwood, Collins & Hayes, Ashley Manor, Wade, Whitemeadow, G Plan, Woode Bros, Dar Lighting, Edel Telenzo, Axminster and Swaffer. There will every kind of upholstery, dining and occasional furniture on display along with flooring, fabrics, art, mirrors and decorative accessories. Here’s a sneak insight of what will be on show form some of the most prestigious British companies:

“There are some great companies producing amazing products here in Britain,” said Laraine Janes, co-director of the January Furniture Show.

British furniture designer, ercol, has been producing quality furniture for 95 years and will be bringing 2 new dining collections – Artisan and Capena as well as the new Piazenza bedroom collection.

“We’re delighted that many of them will be exhibiting with us in 2017 to highlight their products and designs to national and international buyers.”

Their new collections are synonymous with famous quality and offer timeless designs combined with excellent functionality.

In interior furnishings one of the most progressive companies in lighting in the UK is Dar Lighting, who have been producing and supplying lights in the UK for over 30 years. Leading the way with inventive lights and lamps from large chandeliers to simple table lamps they continue to impress and inspire with their trendy, classic and highly imaginative creations. Their head-turning stand of this year is set to be even more engaging in 2017 with new models featuring cut-out metal work, patterned ceramics and bevelled glass. For a fuller flavour of what will be on show from the 450 plus exhibitors - both British and International brands, go to the January Furniture Show website where you can also register to visit the show


A brand new company is launching at the industry's biggest event of the year The 2017 January Furniture Show. Abode Collections joins the impressive line-up of British and international exhibitors at the show which runs over four days from Sunday 22 to Wednesday 25 January across halls 1 to 5 at the NEC, Birmingham. The brainchild of industry stalwarts, David Imrie and David Langford, Abode Collections brings together years of experience and a unique understanding of the Vietnamese furniture industry and UK trends.


Said David Imrie, joint md of Abode: "The January Furniture Show was the ideal platform for us to unveil our new company, Abode Collections. It is the UK's most important show and the best way to reach our target market.

Arreda is a collection of shabby chic casual loose cover upholstery combining fabulous comfort with a lush modern twist. Ikon features nine dining and occasional ranges in a variety of timbers with a casual/modern style. Casarredo combines contemporary soft cover and leather upholstery with real style and great value. Visit for more information, to register online and to create your own ‘Favourite Exhibitors' list, where you can select the exhibitors you want to see and plot them on the relevant hall plans which can then be printed off.

Hotelier & Hospitality Design

"At the show we will launch with three brand new collections of upholstery and cabinets from three Vietnamese factories new to the UK. Each one demonstrates a new take on high value, quality product with a stylish twist on commercial market positions."



Decode . Disrupt . Delight . Design Sleep Announces its Conference Keynote Speakers

Sleep, Europe’s leading hotel design and development event, has announced the four visionary keynotes which will headline its conference this year. As to be expected from a show that is delving into the science and art of design and putting this in the context of hotel development and operations, the speakers are diverse, entrepreneurial and creative, mercurial and contemplative. They are: Sharan Pasricha, founder and CEO of Ennismore; Loh Lik Peng, one of the world’s most prolific hoteliers and restaurateurs; author, illustrator and hotel reviewer, Joanna Walsh; and the joint founders of Space Copenhagen, Signe Bindslev Henriksen and Peter Bundgaard Rützou. Opening the conference on Day One, Tuesday 22nd November, Sharan Pasricha is the inspiration behind the development of The Hoxton hotels and the soon to launch NoCo, a brand set to challenge the status quo of the budget hotel sector. The investment company which he founded, Ennismore, owns Gleneagles, and he is famous for throwing a daily ‘curveball’, resisting the experts and ignoring the crowd. Sharan will be speaking at 10.30 on Day One. When Joanna Walsh became a hotel reviewer, she came to see hotels as places where our desires go on holiday but as also places where our desires are shaped by the hard realities of the marketplace. The result was her book, Hotel, part memoire and part meditation on hotels as modern sites of gathering and alienation. Join her at Sleep as she offers her probing, humorous and highly confessional views. Joanna will be decoding hotels at 14.15 on Day One.

Hotelier & Hospitality Design

Space Copenhagen has been turning heads in the hospitality world for a while, initially with its work for the Michelinstarred Noma and Geranium restaurants. 2016 has really proved to be the studio’s year with the company winning its first commission in New York - the design of 11 Howard, a hotel full of NY attitude but with Scandinavian essence, while also collaborating with Manhattan Loft Corporation on a cool new hotel due to rise over East London. Hear the founders, Signe Binslev Henriksen and Peter Bundgaarde Rützou in conversation at 14.15 on Day Two.


The grand finale of the conference promises to be worth the waiting. Loh Lik Peng, the founder of the Unlisted Collection, a group of uniquely stylish hotels and restaurants in London, Singapore, Shanghai and Sydney, will reveal how his touch and charm with partners such as designers Neri & Hu and chef Jason Atherton, has allowed him to create unique experiences time and again. Loh Lik Peng will give Sleep’s concluding keynote starting at 17.00 on Day Two. The Sleep Conference, which is free-to-attend, will also comprise panel discussions on topics such as cruise ship design, art in hotels and the hotel development horizon as well as round table opportunities to meet industry leaders and project team specialists.

Sleep will take place on Tuesday 22nd and Wednesday 23rd November at the Business Design Centre in London. For more information and to register to visit:

Great people, Great business, Great hospitality 23-25 Jan 2017. NEC Birmingham

The Great Hospitality Show, celebrating everything new in British hospitality. Delivering a comprehensive platform for the UK to do business in food & drink, equipment, interiors and technology.

Register today: #GreatHosp17

Hotelier & Hospitality Design

The Restaurant Design show’s debut at London’s ExCeL in September ensured the two day event firmly lived up to its title of being the UK’s largest and most comprehensive event specifically aimed at restaurant, bar, and café interior designers.


A total of 1,585 restaurant, bar and café owners, designers, and a variety of industry professionals working across the sector packed the exhibition hall to connect with 120 of the most innovative and visionary suppliers, immerse themselves in the 50 expert-led seminars, network with industry professionals, and come away with the very best advice, ideas, and insight into new trends. Running alongside the very first edition of Restaurant Tech Live, as well as the more familiar Takeaway & Restaurant Innovation Expo and Street Food Live, an accumulative total of 8,716 visitors flooded through ExCeL’s doors.

A rich variety of interior design’s most distinguished figures helped form the show’s outstanding line up of speakers, and included Anouska Lancaster, one the UK’s leading interior designers and founder of Noushka Design; Robert Angell, founder of Robert Angell Design International; Ariane Steinbeck, managing director of RPW Design; plus many more. Visitors have benefitted greatly from their time spent at the show; early results show that 72% of visitors are now doing business; 87% have confirmed they intend to return to ExCeL for next year’s edition; and a fantastic 75% of exhibitors have already secured their stand for 2017. Next September’s Restaurant Design is already set to be even bigger; the show has been extended to include the latest designs, trends, innovations, and insight in bar design, and next year’s Restaurant & Bar Design will open its doors to even more restaurant and bar managers, owners, designers, and innovators.

Business Matters

CLICKTRIPZ APPOINTS NEW VICE PRESIDENT, EMEA Travel technology recruits Gunilla Krebs from


rebs is a highly specialized professional with more than 15 years experience in the travel technology sector. She joins Clicktripz from, where she worked for nearly a decade. During her tenure at, Krebs held several key leadership positions, building and managing Business Development teams which spanned 37 countries. These multi-disciplinary teams were responsible for substantial growth in various partner channels throughout Europe and around the world. Most recently, Krebs served as the Global head of’s Corporate Travel team. Ross Weber, Co-Founder and CEO states: “We are thrilled to welcome such an accomplished and experienced international online professional to Clicktripz. Gunilla has a deep acumen of e-distribution and marketing in the hospitality and online travel sectors. I have no doubt she will be a great asset to our quickly growing business.” Krebs states: “I am thrilled to continue my mission with Clicktripz in helping travel websites to earn more revenue from their traffic. I am ever passionate in delivering the best converting solutions in the online industry and Clicktripz is a natural fit for me to pursue this mission in EMEA.”

Advertisers benefit from a highly qualified traffic source that permits hyper granular bidding within its network. Publishers receive highly competitive payment, precisely commensurate to the quality of traffic they drive to advertisers. Travellers benefit from a solution that lets them quickly and easily compare the publisher’s prices with those of other travel sites, to find the best travel products for them. Founded in 2010 and with offices in California,Mexico City, London, Berlin and Singapore, the platform currently services 1,000s of active advertising campaigns from worldwide partners, which span 42 different languages. The Clicktripz technology enables travel sites around the world to maximize revenue from every visitor, regardless of location, language, or device.

For all EMEA business enquiries please contact Gunilla Krebs on

Hotelier & Hospitality Design

Clicktripz is a travel-specific advertising technology that services the needs of three groups in the online travel ecosystem. Clicktripz leverages a patent-pending proprietary ad serving platform, to effectively and efficiently connect advertisers, travelers and publishers at scale.


Business Business Matters Matters

MAJIsIgn MAJIsign the UK’s lArgest MAnUfActUrer of wooden

the UK’s largest manufacturer of wooden A-BoArds, wooden displays. dIsplAys. A-Boards, chAlKBoArds chalkboards And and wooden

Hotelier Hotelier&&Hospitality Hospitality Design Design

With state of the art machinery and a huge choice of timbers, plastics, aluminium and foamex we are sure that we can create the perfect item for you or your business. All of our wooden products are designed and manufactured in house at our UK workshop, in Bury St Edmunds, Suffolk, where we house an 18,000 sqft factory and design studio.

20 30

The timber we use in our products comes from sustainable suppliers, committed to procuring timber from legal and well managed forests, reducing their carbon footprint and minimising waste. MAJIsign are also committed to recycling and reusing 100% of any waste generated.With the use of a biomass combustor, regulated under the Clean Air Act, we are able to convert all wooden waste to energy to produce heating for the factory and office. Every step of production is looked after by our highly skilled experts in the field of design, woodwork and machining, ensuring you have the best possible finish to your products. We are very proud of our fast turnaround times. All stock products can be delivered in 1-2 days, with personalised or bespoke products taking only 3-5 days. From a chat on the phone, a written idea in an email or a scribble on a piece of paper; MAJIsign will create your bespoke item for you.”

Business Matters


Engraved A4 Menu Cover £25.00

Gold Framed Mirror £75.00

Wooden Condiment Holder (Small) £10.90

Clip Menu Stand A5 £9.50 A4 £12.50

Call us today on: 0800 783 5887

All prices ex. VAT & delivery.

Table Top Clip Board A5 £10.00 A4 £16.00

Chalkboard Optic Clip Oval/Rectangle £3.50

Hotelier & Hospitality Design

ONLY £65


Business Matters

ESP Energy There has been extensive research in to the way consumers book holidays and travel activities, the latest results have shown a growing awareness for more ecofriendly hotels and leisure facilities. The Carbon Trust is helping TripAdvisor to extend their Green Leaders programme, which highlights particular hotels that actively participate in environmentally friendly practices. As part of the Green Leaders programme, establishments are tiered with Bronze, Silver, Gold or Platinum awards. A number of hotels already take part in the programme, including Macdonald Hotels and Resorts.

Hotelier & Hospitality Design

Applying environmentally-friendly, energy efficient procedures, means lighting and heating expenses can often be lowered by more than 50%, whilst still enhancing the overall experience of the stay. By installing energy efficient measures such as solar panels to reduce electricity costs or reducing both heating and electricity costs by connecting to a combined heat and power unit, businesses can save on energy bills, earn an additional income from Government incentives and raise their profile as eco buildings in the ‘Green Leaders’ programme.


Such renewable technology projects would be particularly beneficial in combination with hotel swimming pools and spas, as these facilities demand large quantities of energy. With Hotels being refurbished every 7-10 years, there is an opportunity to maximise this opportunity and implement these changes with minimum disruption. ESP Energy are MCS accredited, ensuring that your project will be implemented to the highest standards. With experience of over three hundred commercial installations including the following technologies - heat pumps, solar panels, underfloor heating, biomass boilers, combined heat & power (CHP) and district heating schemes.

ESP Energy have recently completed a 2.2MW district heating scheme in the picturesque tourist attraction “Portmeirion” in North Wales. A total of 27 properties have been linked together on to one district heating scheme with over 3.5km of underground pipework. This project tested the skill and ingenuity of ESP Energy, due to the 70m height difference from the castle at the top, to the hotel at the bottom, areas of pure rock to dig through and delicate architecture. This project was carried out in the winter months, between November and March, when there were fewer visitors to the village, although the site was open to the public the entire time. All work had to be scheduled around the paying guests and their requirements. For a free site survey or further guidance on how renewable technologies can work for you please contact ESP Energy at or phone 01743 718003.

Business Matters

Hotelier & Hospitality Design

SJS Laser Cutting


Business Matters

Parry Catering Equipment In this article, we talk to Mark Banton, Group Managing Director of Parry, the UK’s leading designer and manufacturer of stainless steel catering equipment. Q. Tell us, do you have any new which was used in a one-of-a-kind products or ranges coming out? design for a specific client. We’ve A. Yes, we do. We’ve got a highly -anticipated GB6 6 burner oven coming out very soon (watch this space), which has been designed to provide the best value within its class and has the largest oven capacity. If you’d like more detailed information on this you can contact alison.

Q. You’ve just extended the Q. For those who may not have length of the warranty you offer heard of Parry, can you tell us a on your products from 12 to 24 months, why’s that? bit about what you do? A. We manufacture high quality stainless steel catering equipment and fabrications and have more than 40 years’ experience of designing and manufacturing products that are built for purpose.

Hotelier & Hospitality Design

Over 90% of the products we sell are manufactured in our factory, which is located just outside Derby, so we can proudly say, hand on heart, that each and every one of our products is made in Britain.


We produce both standard and bespoke high quality fabrications in high quality stainless steel, ranging from catering tables and sinks, to bespoke products, such as cocktail bars and drinks trolleys. We’re focused on producing what the customer needs, when they need it, which is why we take a flexible approach to manufacturing. As a company, we’re constantly evolving and improving our processes from the top down and give every employee free rein to implement change that helps adds value or removes waste.

A. As I mentioned, one of our key drivers as a business is our commitment to evolving and improving and embedding a culture of controlled continuous improvement across our organisation. All Parry business operations are process controlled to ensure that the improvements we implement are sustained, we are then able to pass these improvements on to our customers and provide them with the best all-round-value package. The extended warranty is really an outcome of this and our confidence in the success of our processes.

also fabricated a signature chair for the designer, which comprises three interlocking prisms.

Q. From your experience of working within the hospitality sector, what challenge(s) do modern bars currently face? A. The main challenge for bar owners is to ensure that their space generates added value by providing multiple functionality. What’s more, it’s also extremely important to design the most efficient layout, as time spent moving around any bar is wasted time. A badly designed bar impacts labour efficiency, safety and functionality.

Q. We hear a lot from bar managers about the need for equipment to recognise and utilise small spaces, how are Parry responding to this demand?

Q. Parry has a strong reputation for creating bespoke fabrications – what are some of the most innovative things you’ve worked on?

A. We’re able to manufacture bespoke fabrications at competitive prices. Customers generally know that it’s not possible to have an ice machine or a glass washer that’s been specifically manufactured to be smaller, but they are becoming increasingly aware that it is possible to have counters, prep units and other stainless steel equipment manufactured to very specific sizes and shapes.

A. Well, where do I start, the list is endless! There was one particular project in which we worked with a highly established and worldrenowned furniture designer to manufacture a bespoke hot cupboard,

For more information about Parry’s design capabilities, products and services visit or call 01332 875544.

Business Matters

Lincat has launched 10 heavy duty fryers, five gas and five electric, as part of its Opus 800 range of prime cooking equipment. The new 800mm deep fryers range in width from 300mm to 600mm, and are heavier, more durable and powerful than the Opus 700 fryers they replace. When sold in the UK, they are supplied with a comprehensive two-year parts and labour warranty.


ach new Opus 800 fryer offers precise thermostatic control up to 190oC for consistent results and safe operation. Oil drainage through the body of the base unit facilitates filtration which, if done regularly, can extend the life of cooking oil by up to 50%. A twostage gravity filtration accessory can be purchased to facilitate the process.

“Designed to meet the needs of the busiest commercial kitchen, our new Opus 800 fryers offer fantastic output from a minimum of floor space, with fast heat up and recovery times,” said Helen Applewhite, Marketing Manager of Lincat Ltd. “They’re also designed to be strong and durable, safe and easy to use, and quick and easy to service.”

Alternatively pumped filtration can be specified as an option prior to purchase. This enables oil to be filtered in just five minutes, even when hot, whether during or after service. Twin tank fryers are equipped with two pumps so that each tank can be filtered separately to avoid cross contamination. This is useful if one tank is being used, for example, for highly flavoured or gluten free products. All filtration options are available, for the first time, on gas as well as electric models.

In addition to fryers, Lincat’s new Opus 800 range of heavy duty equipment includes ovens, griddles, grills and bratt pans. With no fewer than 79 individual products, and a full range of options and accessories, Opus 800 is Lincat’s largest new product launch for almost 20 years.

Gas models feature convenient peizo ignition, and offer high energy efficiency to deliver lower running costs. The most efficient of all is the Opus 800 Vortech, whose ground-breaking 97% energy efficiency rating has been verified by independent BSI tests. Opus 800 electric fryers feature hinged, lift out elements, with safety interlocks to allow easy access to the tanks for cleaning. All 300mm and 400mm wide fryers are equipped with front legs and rear castors for safety and stability. Larger models are equipped with castors as standard. Baskets, batter plates and lids are supplied as standard.

Based in Lincoln in the UK, Lincat manufactures products for cooking, holding and food display, which are supplied to commercial kitchens of every kind across the globe. Lincat’s brands include: Opus Combi Steamers, Opus 800, Silverlink 600, Lynx 400, FriFri, FilterFlow, Panther and Seal. Products are sold in the UK and in over 50 countries worldwide through a comprehensive network of distributors. Lincat Ltd is a member company of the Middleby Corporation. Tel: 01522 875500

Hotelier & Hospitality Design


adds 10 heavy duty fryers to Opus 800 range of prime cooking equipment


Business Matters

A Game-Changer for Training

Innovative Food Safety App Delivers 15% improvement in Results Training staff in matters of food hygiene is a legal requirement that all food business must satisfy. This compliance training can be a real challenge within the catering industry where it is often seen as very boring. Additionally, the workforce can be transient and have a heavy reliance on overseas workers.

Hotelier & Hospitality Design

A Game to Train Food Safety is a new and seriously impressive gaming App that can be played on computers, tablets & smart phones. It addresses a number of the challenges faced by food & drink operators recruiting and training staff in an increasingly diverse and dynamic market. Clever use of graphics and game mechanics means that there is less reliance on text, a boon for foreign workers and those with learning difficulties.


15% Better Results through Engagement Developed by experienced food safety trainers, A Game To Train Food Safety has a core objective to help food and drink operators deliver better outcomes at lower cost. Everyone loves games and ‘Serious Games’ are proven to deliver better engagement and higher levels of motivation to learn. The immersive environment is particularly attractive to Millennial Generations (today’s

18-30 year olds) who have grown up with computers and gaming technology. Developers tested A Game To Train Food Safety with a market leading but traditional e-learning course proving that as well as being more enjoyable and more stimulating for the users, candidates performed 15% better in an identical test. This research also proved that it was more time efficient with learners completing the course over an hour quicker. The game has been assessed by the professional body, CIEH (Chartered Institute of Environmental Health) and has been given ‘Assured Status’ so business operators can be sure of its quality. Already being used by a number of respected food and drink businesses, A Game To Train Food Safety delivers food safety training in a fun and engaging way. Players are put in the position of a restaurant supervisor where they complete 8 stages that reflect the main areas

within a catering business. Within the game there are lots of features normally associated with popular games such as challenges, rewards and leader boards. This is where learners can compete within their work place and within their wider organisation which are both great motivators to do well at the game. It is a truly unique product designed for food handlers in catering operations which reflects the changing nature of entrants to the food industry in terms of age (millennials) and nationality, the benefits of gaming and the wide availability of mobile devices. To find out more, contact Audrey Deane on 07801236190 or Check out the website at or email

Business Matters

coco minerals is a natural coconut water powder, which makes for an ultrahydrating and refreshing drink, ideal for anyone who participates in intense or frequent exercise and training.

Love Coconut Water?

proto-col coco minerals powder is the perfect product for anyone that participates in intense exercise, particularly endurance training and prolonged periods of exercise where fluids and electrolytes will be lost through sweating. It is also fabulous for day to day hydration, from the office to the beach. Optimum hydration is key for both muscle and brain function, so coco minerals works for the elite sports person right through to children whose parents wish to avoid high sugar drinks. Hydrate using nature’s natural methods!

Benefits of coco minerals • A natural isotonic, coco minerals naturally re-hydrates body with the replenishment of key electrolytes, vitamins and minerals; potassium, sodium, calcium and vitamin C. • A great way to rehydrate during and after sport or exercise. • Natural fruit sugars from coconuts provide energy by replenishing glycogen stores. • Potassium supports normal muscle function whilst Vitamin C works to boost immune function and energy. • Can help to reduce the signs of ageing, including wrinkles, fine lines and age spots. • Can stimulate hair growth and shine through replenishment of key nutrients. • Natural coconut flavour with no artificial flavourings or colourings. • Helps to increase the body’s metabolism and is virtually fat free! • Ultra-fine powder, easy to mix into shakes and smoothies. • Delicious and refreshing – best served cold. Gluten Free, Lactose Free, Dairy Free, Suitable for Vegetarians, Suitable for Vegans proto-col coco minerals is available in 2 sizes: 1 month supply (250g) £16.95 2 month supply (500g) £29.95 Stockist:

Hotelier & Hospitality Design

coco minerals is a new and convenient powder form of the increasingly popular coconut water drink. Coconut water is the liquid formed naturally inside the shell of a coconut and is naturally packed full of vitamins and minerals it offers a great tasting way to rehydrate and is virtually fat free. Coconut water contains natural fruit sugars, making it a fantastic way to replenish energy stores and electrolytes lost during exercise and training.


Bringing interiors to life for over 40 years Before you embark on your next hospitality refurbishment, take a look at how English Trading Co can bring your project to life. Since 1975, English Trading Co has fully supported some of the world’s most recognisable names and brands in the hospitality industry. When supplying the full textile room experience, (which can include a fully managed project), English Trading Co’s aim is not just to meet its client’s expectations, but to surpass them, time and time again.

Hotelier & Hospitality Design

Quality never goes out of style


English Trading Co’s comprehensive product range covers everything you could possibly need: from bed linen, duvets, pillows, mattress protection, luxury toppers, towels, bathrobes & slippers; right through to soft furnishings, curtains, curtain tracks and poles, and blinds. Vigorous sourcing from across the world is complemented by its very own stateof-the-art manufacturing and warehouse facility, located in the UK.

English Trading Co ensures that all its products are manufactured using the finest quality fabric and the very latest technology. Furthermore, they are rigorously tested for quality in line with BS ISO 9001 and are fully compliant with all current regulations.

A perfect fit every time While English Trading Co offers a full project management service, in order to be as flexible as possible you can choose as many or as few of its services as you need. A dedicated design and planning service will help you create the perfect look with a range of fresh designs and ‘inspiring ideas’. As the manufacturer, not only can English Trading Co offer cost savings, it can also tailor products to meet the most specific of briefs; from matching a Pantone colour to designing a bespoke range of soft furnishings using its own CAD systems. Finally, its professional installation team will ensure all products are expertly fitted to meet the most exacting of standards.

Supplying some of the world’s most recognisable names and brands Modesty and a desire to respect the relationships it has built up over the years, prevent English Trading Co from disclosing the names of its many satisfied clients. Suffice to say it’s a list that covers a diverse range of businesses, including: Hotels, Luxury Cruise Lines, Holiday Resorts,Care Establishments, Leisure Clubs, Conferencing, Restaurants, Retailers etc. Managing Director, Stephen Cooksey summed up English Trading Co’s approach: “Our philosophy is quite simple. Customer satisfaction is our number one priority and we always aim not just to meet, but to exceed our customers’ expectations.” To find out more about English Trading Co or to discuss your requirements: Tel: +44 (0)1772 431 549 Email: Website:

EAT. DRINK. SLEEP December 2016 Restaurateurs Tony Conetta and Mario Gizzi have announced plans for a £2m luxury restaurant and bar development in the heart of Edinburgh. Set within the grade A listed Edinburgh Grand (the former RBS headquarters) on St Andrew Square, the 9,500 sq ft development will encompass a contemporary restaurant for 200 covers and two bars. It forms part of The Registers, the premium development by Chris Stewart Group and is integral to its wider offering of more than 50 luxury serviced apartments and grade A office accommodation to create a new city centre destination for residents, visitors, tourists and office occupiers. The new offering will be housed within the double height former banking hall and will showcase the history of the building, its neoclassical and art deco original features, combined with the ultimate in luxury design. Tony Conetta, managing director of The Di Maggio’s Restaurant Group (DRG), Scotland’s largest independent restaurant group, commented: “This is an incredibly exciting project for us, in both an iconic building and location. The Edinburgh Grand’s banking hall is rich in history, both for the capital and Scotland as a whole, and by carefully retaining and restoring the many original features we will bring this heritage to life. Our luxury restaurant and bar offering will have a Scottish influence at its heart and will make a significant contribution to Edinburgh’s vibrant food and drink scene.” Chris Stewart, CEO of award-winning real estate company Chris Stewart Group commented: “The ambition The DRG has for the space both in terms of design and quality offering is a perfect fit for The Registers, and we are

delighted to welcome them as tenants. The building at 42 St Andrew Square is magnificent and as home to The Edinburgh Grand serviced apartments and now The DRG flagship restaurant, it will create a huge draw to this part of Edinburgh’s City Centre. With a new pedestrianised area and public spaces, we are rejuvenating a once neglected area to make something special.” The DRG owned by Tony Conetta and Mario Gizzi operates restaurants under the Di Maggio’s Café Andaluz, Amarone, Atlantic Brasserie, Barolo, Cadiz and The Anchorline brands. The group previously undertook a significant refurbishment in an historic building with its £1.5m development of The Anchorline. The former ticket office of the Anchor Shipping Line in Glasgow’s Vincent Place has been transformed into a premium restaurant and bar and has brought to life the history of this location where first class passengers booked voyages to destinations including New York, India and Pakistan. The DRG will begin works at The Registers in October 2017.

Hotelier & Hospitality Design



Business Directory

Concept are acknowledged as one of the leading bar specialists and innovators in the industry and naturally we feel we could be of interest to you on specific projects, either as bar consultants, suppliers, installers or purely as fabricators, which being in house allows us to keep a tight control over all aspects of manufacture. Concept are pure bar specialists and that is our forté, we provide quality functional bars for any environment for anyone who is serious about bars and it has led us to work for most of the key and innovative operators in the industry. Our fabrication is of the highest quality and speciality, and because of the nature of the fabrication and expertise and the design we offer, we can make each bar bespoke to a client’s exact requirements. Concept bars, Midway House, 51 Huddersfield Road, Meltham Holmfirth, HD9 4AF - 01484 852666

Hotelier & Hospitality Design

English Trading Co has been supplying some of the world’s most recognisable names and brands in the hospitality industry since 1975. Our comprehensive product range covers everything for the contract hospitality industry, from bed linen, duvets, pillows, mattress protection, luxury toppers, towels, bathrobes & slippers; right through to soft furnishings, curtains, tracks, poles and blinds.


The Coravin Wine System is the only tool in the world that lets you pour wine without ever removing the cork using Coravin’s proprietary technology. Now wine enthusiasts can expand their palates by exploring, comparing and contrasting regions, varietals, producers, styles and vintages without exposing entire bottles to oxidation. Restaurants and wine bars can use the Coravin System to expand their wine programs by offering better wines by the glass, without the risk of oxidization if a bottle is not sold that night, while wineries and wine stores can offer customers a taste of fine wines before they buy. The Fine Bedding Company Hotels Division – Specialist manufacturers/suppliers of hotel duvets, pillows, mattress protectors & pillow protectors .

Vigorous sourcing from across the world is complemented by our very own state-of-the-art manufacturing and warehouse facility, located in the UK. A dedicated design and planning service will help you create the perfect look with a range of fresh designs and ‘inspiring ideas’. Finally, our professional installation team will ensure all products are expertly fitted to meet the most exacting of standards.

100 years of heritage and THE experts in hotel duvet & pillow manufacturing, with our own Smartfil® advanced fibre filling that can’t be found anywhere else in the market, we have revolutionized hospitality bedding. Having reinvested £1million into our state-of-the-art, purpose-built manufacturing facility, we set the standard for the highest performing commercial bedding for hotels. Light, washable, hygienic hotel bedding that’s a dream for both guests and housekeepers alike, & can be washed in-house to save on laundering.

Unit 1, Gibson Drive, Buckshaw Village, Chorley, Lancashire, PR7 7JR., +44 (0)1772 431 549

The Fine Bedding Hotels Division, Unit 10 Cobra Court, Blackmore Road, Trafford Park, Stretford, M32 0QY, +44 (0) 7780 443224

Flexfurn is the specialist in flexible and functional furniture for the hospitality industry. We carry a wide range of foldable or stackable chairs, tables, trolleys, covers and accessories. On top of that Flexfurn sells the X Design brand, a portfolio of design lounge furniture that we develop and manufacture ourselves. The range contains lightweight, multifunctional and practical party/dining tables, chairs, lounge seats and accessories for hospitality professionals. Custom made trolleys ensure that the furniture is easy to store or transport. The range contains furniture for outdoor as well as indoor use. X Design pieces are sold exclusively by Flexfurn. For more information, contact us via or visit our website

LeisureBench Limited is one of the country’s leading suppliers of outdoor furniture and garden buildings. Our range of products is extensive, starting with our stunning range made from Grade ‘A’ premier teak. Our Oasis Rattan collection, is modern, durable, very strong and is virtually maintenance free. Take a look at our aluminium collection, which is both lightweight, weatherproof and easy to move. The hardwood range is selected from trusted and certified sources, including heavy duty picnic tables in round and ‘A’ frame designs. We also stock furniture made entirely from recycled plastic, which is tough and long lasting, whilst our extra thick steel Tolix Style chairs and ISOTOP sleek table tops will give a splash of colour to your outdoor area. 01949 862920

Business Directory

Its success is built on a dedication to product development, a commitment to first-class customer service, and engineers who ensure that each and every system is perfectly installed. One of its products, The Entertainer™ - a touch screen entertainment system - has become the industry leader with a customer base ranging from luxury cruise liners to holiday parks, from pubs to play centres. The National Bingo™ game and the Pulse jukebox have been introduced to the already impressive list of features on the new Entertainer™.

At Nomique we deliver innovative, high quality, British manufactured sustainable seating solutions. We are a company to be trusted, for both loyalty and reliability. We are continually exceeding our customer’s expectations with our extensive knowledge and experience. Our team believe in going the extra mile to create the best quality for the most accessible price. Designing with ergonomics and flexibility in mind, to produce seating to suit everyone and every environment. Nomique Seating Ltd, Unit A, Halesfield 14, Telford, Shropshire, TF7 4QR.

To see more and book a free demonstration call 01572 771363 or visit our website:

01952 585828

Sentinel is a company with a clear goal: we offer water treatment products and services that provide the best lifetime protection for heating and hot water systems. We are recognised and endorsed by the leading suppliers of heating and hot water systems and associated components. Throughout the years, we have developed strong working relationships with many of the largest brands in the plumbing and heating industry. We have a comprehensive range of products supported by approachable experts to help you achieve best practice protection for commercial systems, protecting against limescale, corrosion and accompanying problems which can cause inefficiency or failure, and ultimately impact profits and customer experience. 7650 Daresbury Park, Warrington, Cheshire, WA4 4BS

SICO Europe is the leading worldwide manufacturer of mobile folding space efficient products that help you maximise your space. The detailed engineering and superior manufacturing that goes into every SICO Europe product is supported by a strong warranty programme and excellent customer service. SICO Europe is committed to serving the hospitality industry with a complete line of innovative products designed to assist you in turning rooms around quickly and increasing room flexibility, for example our mobile folding tables, stages and portable dance floors quickly transform a meeting room into a party room, a banquet into a convention space, or a reception into a dance.

+44 (0) 1928 704 330

The Link Park, Lympne Industrial Estate, Lympne, Kent, CT21 4LR. +44(0)1303

Forever Better’ with Miele Professional. Miele Professional is the global leader of commercial laundry equipment and dishwashers, providing the highest quality products designed to deliver exceptional results every day. Renowned for their outstanding build quality, innovative technology and energy efficient performance, Miele prides itself on its attention to detail.

The Synergy Grill is a pioneering chargrill that uses 52% less gas. This gas saving equates to an average of £12,238 every five years, helping cultivate a carbon neutral kitchen. It also uniquely has no fat tray to clean. These benefits have been adopted by top chefs and snagged top prize for innovation at The Commercial Kitchen Show where the judges were “Wowed by a British-made design that is a true innovation for chargrilling.”

0845 365 6608

The greatest benefit, however, is flavour. Synergy Grills get hotter than average chargrills. Heat ‘atomises’ the natural fats that are released during cooking which are misted back into food making it incredibly succulent.

01480 811 000

Hotelier & Hospitality Design

Mediatheme Limited is one of the UK’s leading providers of touch screen entertainment, providing reliable, professional and ‘fun’ products and services for customers across the UK.


Business Directory Beverages


Textiles Philip Watts Design +44 (0) 115 9269756

Hi Spirits +44 (0)1932 252100

Tevalis 01923 294446


Radnorhills We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills


Hotelier & Hospitality Design 34

Cuisine Quip +44 (0) 118 957 1344

Tableware +44 (0)1248 600656

Vintage Neon creations +44 (0)1204 655866

Coffee/Coffe Machines Flexfurn +44 (0)1242 524777

Kimbo +44 (0) 208 987 9070



FRIMA +44 (0)845 680 3981

Tableware Barry Perrin +44 (0)1992 611415

WRS +44 (0)1933 533880

BALMORAL TEXTILES (028) 90617431

OASIS GRAPHICS +44 (0)1242 524777 Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: t: +44 1628 532003 w:

Interiors & Design

Coffee Services +44 (0) 843 289 2109

Jura +44 (0) 800 552 5527

DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website or in person at our huge premises in the countryside. 01743 761241

To advertise in the directory please contact Andy Bell on 01843 448443

CUBBINS 01434 604 181

Prices from ÂŁ120 for the year.

Annual Review

Hotelier &

Hospitality Design

Hotelier & Hospitality Design

Annual Review 2016


Annual Review describing Mitre Linen as ‘One to Watch’ in its new annual series of the most innovative firms working with independent UK hoteliers. The series highlights those doing the most to create efficiency and bottom-line benefits for the sector. As an established linen, bedding and soft furnishings provider to serviced apartments, during 2016 Mitre also strengthened its relationship with The Association of Serviced Apartment Providers (ASAP), the company has expanded its work in the growing serviced apartment sector as a record number of tourists visit the UK. Statistics from Savills Extended Stay Report showed that the extended stay sector in the UK, including serviced apartments and apart-hotels, is set to be the fastest growing hospitality segments over the next two years, outpacing the growth in hotel supply.


Mitre Linen, the trusted British supplier to leading luxury and boutique hotels, has had a bumper 70th anniversary year.

Hotelier & Hospitality Design

The company, which has been working within the hospitality industry since 1946, unveiled its biggest ever catalogue of beautiful linen, towelling and soft furnishings in January. It was packed with new products and sizes including Enigma vat-dyed towelling range designed in consultation with some of the world’s leading spas and luxurious Antibes bed linen that comprises of a 300 thread count and 100% cotton.


the third year running. Feefo is an independent customer review website, where customers who have purchased Mitre Linen products off their website can leave feedback based on their customer service experience and quality of products purchased. The annual Feefo Trusted Merchant accreditation recognises a company’s hard work and excellence in customer service and to receive gold Mitre was required to receive at least 100 reviews from their customers, rating their service between 95% and 100%.

There were new woven ranges in soft furnishings, new curtains and additional sizes of bed linen sheets, and even Coolguard pillow protectors which deliver a peaceful cooling sensation.

April saw the launch of Mitre for Students, a new website offering both accommodation providers and students bedding packs and bathroom packs delivered direct to campus within three working days.

In February, Mitre was awarded Gold accreditation from Feefo for

Summertime saw prestigious industry magazine Hotel Owner

Mitre is also one of just six companies to be shortlisted in ASAP’s ‘Sky Industry Breakthrough & Innovation Award’ for ASAP Business Partners that takes place on November 30th at the Museum of London. The award recognises the most innovative ASAP Business partner based on service and product offering and Mitre has been shortlisted based on their pioneering service to ASAP members throughout 2016. In September, Mitre increased its product offering and launched a new ‘in-room amenities range’ for hotels. The new range, introduced by popular demand, gives hotels the key elements they need for their bedrooms including kettles, irons, fridges and safes.

Annual Review

So, what are the company’s plans for next year? Mitre Linen’s MD Jim Mangan said: “This is a really exciting time for Mitre Linen. Our new 2017 catalogue is set to be even bigger than our 2016 Anniversary issue with lots of new product offerings.“We are also introducing a number of new contemporary soft furnishing ranges to help hotels stay up-to-date with the latest trends. “Mitre has been supplying leading hospitality operations across the world since 1946 and our priority, as ever, is to deliver exceptional products and the highest quality of service to our customers so they can look after their guests.”

Hotelier & Hospitality Design

And to round off a great year, The Secretary of State for Wales Alun Cairns toured Mitre’s headquarters in Merthyr Tydfil and met some of the 95 staff. He declared Mitre “a five-star company” and “a real South Wales success story built by local people.” Mitre has built an enviable reputation supplying some of the world’s top hotels. Its products can be spotted in prestigious London 5 star hotels including The Ritz, The Grosvenor House Hotel and The Wellesley. It has many customers overseas in Portugal, France, America, China, Hong Kong and the UAE and also holds a Royal Warrant.


Sterling Foodservice Design

Hotelier & Hospitality Design

Sterling Foodservice Design is a totally independent award winning Catering Advisory and Design Consultancy operated by fully qualified professionals working to a strict code of ethics and operating throughout the UK and internationally. We work for and alongside the Client from concept to completion and beyond.


We obtain the brief and budget limit from the Client and prepare Conceptual layouts indicating their vital support areas plus budget costs for consideration and discussion by all concerned. Following on we prepare written Specifications of all equipment including Fire Suppression, Temperature Monitoring, Waste Management Systems, as required, and all bespoke fabrication relating to the Detailed Design layouts complete with a legend. Room Data Sheets and colour coded Services Drawings are prepared to assist the M&E team. All legislation is taken into account in our designs including for example, the Food Hygiene Regulations 2006, DW/172, Equality Act 2010, Health & Safety at Work Regulations 1974 etc. All of the work necessary to reach this stage is carried out in-house and carefully quality controlled. Sterling evaluates the Tender Returns to check for omissions and errors, recommend the procurement route, then oversee the installation to ensure that the Client receives the level of workmanship he expects and has paid for.

This is followed by a Defects Inspection report and when the facilities are completed, staff have received equipment training, the Operation & Maintenance Manual is invigilated by ourselves and the areas are hygienically clean, then the handover can be accomplished. All of the technical and administrative work necessary to reach this stage is carried out in-house and thoroughly scrutinised before circulation to all concerned. If you require assistance with bookkeeping, choosing a Contact Caterer, compiling a contract for a supplier or staff member or deciding on which Utility supplier is best for you then we are qualified to support you. Please contact us with any of your operational issues and we will find a satisfactory resolution as we have helped countless Clients to operate their business without the hassle of the additional burden of paperwork. We have been recently contacted by a company for whom, 24 years ago, we designed their catering facilities and they now need advice on updating/renewing their equipment both front and back of house. Our market sectors include: Central Production Units (CPU’s), Healthcare, Education, Hotels, Leisure, Listed Buildings, HMP Establishments and any other business requiring our services.


We are an award winning, totally independent international advisory and design consultancy encompassing all catering and associated areas for new build and refurbishments.

As independent design consultants you are assured that we are qualified professionals working to a strict code of ethics. We offer every client a unique personal, professional service from concept to completion and work closely with him and his team offering advice on and complying with the latest regulations for example: HACCP, BREEAM, EQUALITY ACT, DW/172, H & S. Our extensive expertise has been gained as Lead Consultants working within the catering industry for over 45 years. The market sectors include:  Hotels and Restaurants: including kitchens to Michelin star chef standard and 5 star Hotels  Cook-Chill/Freeze Systems (CPU): for both Public and Private Sectors including HM Prisons and Ethnic Food Production  Education: ranging from Vocational Training Colleges, Academies, Sixth Form Colleges and Universities  Healthcare: encompassing CPU’s, traditional food service, regeneration at ward level, public restaurants, coffee shops and staff facilities  Leisure: Stadiums, Spa’s, private and public attractions  Listed Buildings: which prove challenging with their inherent restrictions The services provided are tailored to suit clients needs and include, but are not restricted to:  Feasibility studies  Operational overviews and health checks  CAD generated schematic or detailed designs and interior design schemes all available in 3D  Catering equipment specifications  Competitive tendering and analysis  Installation monitoring, O & M Manuals preparation and defects reporting __________________________________________________________________



Please contact the Partners, Elaine Powis MRSPH or Andrew Powis FIH at the office on
 01564 741891, or visit our website to view our complete range of services and scope of projects. SPA KITCHEN, LUCKNAM PARK HOTEL

Highland, Poolhead Lane, Tanworth-In-Arden, Solihull, West Midlands B94 5ED Telephone: 01564 741891 – Mobile: 07768 394000 E-mail: - Website:

Annual Review


t’s been a busy year all-round for Peppermill Interiors and things don’t look set to cool down for the family-run company in 2017.

Originally established as Peppermill Antiques over two decades ago, the company has changed its focus in recent years – moving away from antiques – and has recently undergone a rebrand. Now, the more aptly-named Peppermill Interiors is a go-to place for contemporary furniture and unique vintage pieces, supplying a huge range of products to both domestic and commercial clients all over the world.

Hotelier & Hospitality Design

Peppermill supplies furniture to a number of highprofile customers, including well-known coffee shop chains, restaurants and famous individuals, as well as independent bars and pubs, and countless domestic clients, who return to Peppermill time and time again.


In early 2016 the firm relocated to new premises in Staffordshire, which has provided the company with more space to showcase its ever-expanding range of products. As well as the showroom, a large on-site warehouse allows most reproduction items to be kept in stock in large quantities, this means a quick turnaround and shorter lead times for customers. In the past year alone, Peppermill has launched a complete line of industrial inspired lighting and has expanded many existing ranges, including the popular UK-manufactured ‘Sheffield’ dining collection and the ‘Chelmsford’ leather seating range. In addition to reproduction items and

quirky one-off vintage pieces, Peppermill Interiors also has a bespoke furniture making service on some of its items – recently adding a line of copper based tables, benches and stools to the mix. The company had an impressive 50sqm stand at The Bar & Pub Show in October at Olympia and is already planning to exhibit again at The Restaurant Show in October 2017. And that’s not all Peppermill has planned for the new year, several new product lines are on the horizon, as well as a new-look website, which will be launched in early 2017. Scott Humphreys, Director, said: “We have lots of exciting new product lines that our customers can look forward to seeing in the new year. We’re currently building room sets in our showroom, which will hopefully help our clients to envisage how our furniture can fit into their interior, and our new website should reflect our new image and make the whole shopping experience more user-friendly.” You can see the full collection of new, vintage and bespoke furniture across two floors at Peppermill Interiors’ large showroom in Burntwood, Staffordshire. The showroom is open to the public 6 days a week: Monday-Friday 9am-5:30pm and Saturday 10am-5pm. You can also visit to browse the full range of products. | 01543 375872 | Unit 6, Ring Road, Zone 2, Burntwood Business Park, Burntwood, WS7 3JQ

Where industrial styling meets contemporary charm. Hotels. Bars. Pubs. Restaurants.

Peppermill Interiors is a trading name of Peppermill Antiques Ltd.

Annual Review

Cellar Maison 2016 Highlights This year has proved to be a breakthrough year for Cellar Maison, the London based creators of bespoke wine cellars, pods and walls. Notable achievements include technological advances, a new high capacity wine wall and standout projects installed in the UK and Europe. HIGH CAPACITY WINE DISPLAY The team proudly showcased their new high capacity wine wall display at Decorex and the Restaurant Design show back in September which is most suited to commercial spaces such as restaurants, hotels, bars and private members’ clubs. The unit boasts an angled display shelving system which features a unique fold down mechanism to showcase high-capacity wine bottle storage. Storage of up to 450 bottles in a 1.8m unit is possible and can be finished in any wood and metal combination. THERMALLY-INSULATED, FRAMELESS GLASS DOORS Another notable development has been the production of our thermally-insulated frameless glass door which allows an unobstructed view of the wine wall or cellar, while providing a thermally-efficient barrier to maintain the correct conditions for longterm storage of fine wines. The latter is achieved through the use of integrated draught seal door edging and the internal gasket seal on the perimeter of the door can be finished in any RAL colour or special metallic finish which adds another level of edge detailing to the finished look.

Hotelier & Hospitality Design

ALL IN ONE CLIMATE CONTROL Few other wine cellar producers can claim to having developed a room vented all-in-one climate control system but Cellar Maison achieved just that in 2016.


Often requiring a space with a maximum height of 550mm height and a 600mm depth, the bulkiness of the old technology was a major concern, so the team set out to develop a more aesthetically-pleasing unit that would allocate more space to wine storage. Having spent 12 months refining this technology with their engineer who has over 30 years’ experience building cooling systems, the result is a unit that has now been reduced in size, in many cases, by 350mm. The compact, all-in-one unit does not require an external condenser unit and, therefore, benefits from having fewer components that need to be installed by a builder thus ultimately reducing space and cost for clients. It is an adaptable piece of kit with a number of applications that suit a wide range of properties and well suited to listed buildings.

The new all-in-one room vented system can also provide a humidity control option, a unique and beneficial feature necessary for maintaining optimum wine storage conditions, previously only achieved through the use of a separate unit. The climate systems are all made in the UK with British engineering and assembly and maintain the best environment possible for the safe long-term storage of all wine including red, white, sweet, fortified and champagne. STAND OUT PROJECTS Having secured projects with some high-profile property developers, Cellar Maison’s standout projects have included two installations in a newly established restaurant in Stanmore, a refurbished barn conversion which will now become home to a 2000 bottle wine collection, and a wine carousel installed in the stairwell of a penthouse apartment in the Old King’s Library, Kensington. DIRECTOR’S NOTE ‘I would like to share the sentiment of our team of professionals at Cellar Maison, who are driven by our achievements in 2016 as well as rewarded by the feedback from our clients. Looking ahead to 2017, we will be investing in R&D to further develop and refine the latest technology and inspire our clients with innovative designs and new materials with the aim of remaining at the forefront of this specialist industry. As we see a cultural shift towards quality over quantity, fresh food and fine wine must be preserved at its best for the enjoyment of all, and - with the help of our latest climate control solutions - can now be on display as a functional piece of art for all to admire and enjoy. This is why we are inspired to deliver a new generation of bespoke wine display features for restaurants, wine bars and hotels. On behalf of the team at Cellar Maison, we would like to wish you a prosperous and enjoyable holiday season. Andrew Speer | 020 3633 3286


Annual Review

SICO Europe

SICO Europe is the leading worldwide manufacturer of mobile folding space efficient products that help customers maximise their space. For over 60 years, we have been transforming spaces with innovative equipment with the very best in folding, mobile and portable furniture. Used throughout the world SICO’s range includes but is not limited to: • Portable Dance Floors • Stages and Staging Accessories • Room Service Tables • Luggage Carts • Food Warmers and Storage Racks • Mobile Buffet Stations • Catering Tables • Conference Furniture At the core of all SICO products is the responsibility that each product should be flexible, the flexibility of SICO products allows you quickly transform a room for multiple uses; for example, turning a banquet room into a convention space, or a reception area into a dance hall.


In 2016 SICO Europe continued its commitment to serving the hospitality industry with a range of products designed to assist in transforming rooms quickly and increasing room flexibility, we also achieved FSC accreditation on our timber based products, such as our mobile folding tables and our room service tables, manufactured at SICO’s European base in Kent.

SICO Europe also continued to expand the range of clients we work with, in 2016 some of the projects we worked on included: • The Dorchester Hotel • Royal Garden Hotel • The Park Tower Knightsbridge Hotel • Ritz Carlton Berlin • Ritz Carlton Vienna • The Westin Hamburg • Ritz Paris

Hotelier & Hospitality Design



Looking ahead to 2017, we are delighted to announce that we have some new product ranges coming to market that are, in our opinion totally unique to what is currently available on the market. SICO Europe are delighted to introduce our new International Sales Manager Graham Dimond, the former general manager for SICO Middle East. We have also expanded our sales to team to include London based regional sales manager Joe Love. To find out how SICO Europe can help you with any upcoming project or for a space saving solution to help maximise your revenue, please contact SICO Europe today on +44(0)1303 234 000 or visit


For more information about SICO’s range call +44(0)1303 234 000 today or visit for more information

Annual Review


Launches Two New Modular Design Collections Under the name X-Design Flexfurn, the Belgian manufacturer of folding and stacking furniture, is launching two new innovative product lines onto the market. The LAZE collection and the FLOW collection have three characteristics in common: they are light, extremely strong and modular. Moreover, they have been designed with the focus on attractive contemporary design and are suitable for outdoor use. They meet the market requirements of catering entrepreneurs, event organisers, offices, shopping centres, care institutions, etc. who are looking for affordable ergonomic and flexible design furniture. LAZE is a collection of seating furniture and FLOW is the table and bench collection. An outdoor version has been added to the popular KUBO collection. For the design of the new LAZE collection Flexfurn worked together with Boonen Design Studio. At the start of this year Frédéric Boonen received a Henry van de Velde Award with his Buggybooker as best product on the market.

The LAZE lounge sets

Hotelier & Hospitality Design

With the LAZE lounge set Flexfurn meets the increasing demand for functional yet exclusive outdoor lounge furniture. Industrial designer Frédéric Boonen took as a basis here the keywords lounge, design, light, modular and outdoor. The result is the surprising LAZE collection.


The LAZE chair is the centrepiece of the collection. A particularly light shell-shaped seat with back support. The rounded shapes are the result of the rotation moulding production method. The high-quality polyethylene used for this makes the seats light, strong, maintenance-friendly and UV-resistant, four important basic characteristics for outdoor furniture. Because of the fine grain of the 100% recyclable polyethylene, the LAZE collection is very easy to keep clean. A number of clever details provide extra durability and ease of use. There are four wear-resistant feet underneath the LAZE chair so that it stands firmly on the ground and does not get damaged. Using the handy connector you can click the chairs neatly and discretely into the configuration of your choice. The lumen LED lights can be attached to the connector by a handy magnet, creating surprising light effects. The LAZE chair can be used with or without cush-

ions. Chair cushions are available in high-quality Sunbrella fabrics and are filled with EZY dry foam, a foam with the right specifications for intensive outdoor use. The LAZE ottoman is the perfect addition to the chair. If the word multifunctional didn’t already exist, we would have had to invent it for the ottoman! The ottoman can also be used as a small table and as a pouf, but equally well as a small seat, ice bucket, plant container or protection for parasol feet. Of course, the features that make the chair so interesting also apply to the ottoman: wear-resistant feet, connector, magnetic lumen LED lights and cushions in various designs. As an extra with every ottoman you receive a table top and a cap at the bottom of the hollow space for easy water drainage. The chairs and ottomans can be stacked together on a handy trolley that enables the transport of up to ten units.

Annual Review The FLOW tables and benches The approach to the design of the FLOW collection was identical to that for the LAZE collection with an extra dimension: the tables and benches had to be folding. For this reason James Verbeeck opted for a lightweight aluminium frame to which he added extra stability with handy adjusting feet. The high-quality white coating is ideal for events and outdoor use. The black coating looks particularly attractive in combination with the tops in bamboo, perfect for trendy urban catering. The FLOW grande is a high long bar table. The FLOW dinner is the low shorter version. These two lightweight frames have easily interchangeable table tops in melamine, bamboo or solid core composite material. Melamine is the standard material for indoor use and is available in a variety of colours. Bamboo not only looks very attractive, but is also suitable for outdoor use in good weather conditions. Finally, the solid core composite tops in white

or black are ideal for heavy duty outdoor use. The bamboo version is particularly interesting due to the specific properties of this natural product. Bamboo is 27% stronger and 50% more water-resistant than oak. A bamboo leaf has no knots and is resistant to insects and fungi. Flexfurn ensures that only FSC-certified sustainable bamboo is used for production. The FLOW benches have exactly the same characteristics as the tables: an aluminium folding frame and interchangeable seats. If required, a wide variety of cushions are also available. For those customers who are a looking for an alternative to the benches with the FLOW grande, there is the KUBO Smart Bar aluminium, a high stacking bar stool with an aluminium frame. The FLOW tables and benches fit perfectly on the Flexfurn trolleys, a useful functional detail! They are very easy to fold and, just like the LAZE chairs, are easy to put up and down.

James Verbeeck, CEO Flexfurn: “Outdoor is a fast-growing segment with a lot of requirements of its own. Outdoor design furniture not only has to be functional, but also attractive, comfortable and affordable. With the LAZE and FLOW collections Flexfurn is responding to the lounge trend. These collections have a very broad application area. Catering and events are the obvious ones, but these chairs, benches and tables also come into their own

in gardens or on terraces. This kind of casual furniture is also suitable for meeting rooms, waiting and reception areas, shopping centres, museums, beach bars, etc. So we firmly believe that these new collections will be a huge success as they add an extra design dimension to Flexfurn’s traditional reliability and functionality.” For more information contact Peter Whiteland MD, Flexfurn UK

discover the magic ... design lounge furniture by Flexfurn conic-o Kubo


Lumen Led titan

lounge & design i essentials i chair & table covers i trolleys i accessories Flexfurn Ltd. • The Barlands, London Road • Cheltenham, Gloucestershire, GL52 6UT Tel: 01242 524777 • Fax: 01242 233031 • E-mail:

Hotelier & Hospitality Design



Annual Review

Hotelier & Hospitality Design

Most Stylish Commercial Venues Have Been Named in Nationwide Awards


The Hilden Style Awards, powered by Vision Support Services, opened for entries back in May this year and sought to uncover the hidden gems in hospitality, restaurant and care home design. The Awards, which were open to small to medium or independent venues, aimed to find the crème-dela-crème of smaller, more intimate venues which may otherwise have gone unnoticed amongst the larger chains and groups. The nine finalists were revealed earlier in September and following visits by Vision representatives to each of the establishments, the winners were then chosen following an intensive judging process. Hotel of the moment, Hotel Gotham in Manchester, took the crown for most stylish independent hotel or B&B, hot on the heels of its numerous accolades including Outstanding New Hotel from the Independent Hotel Show. Located in the heart of upmarket Mayfair, sketch restaurant won the coveted title of most stylish restaurant for its quirky and unique design. The restaurant is no stranger to exciting wins; placing 18th in the world’s best restaurant list by Restaurant magazine in 2005.

into it and the attention to detail was impeccable throughout. Celebrating individual style and a keen eye for design, the annual awards came back for 2016 with a brand new look; new judges, new prizes and new categories. For the first time ever, global textiles giant Vision decided to open up the awards for care homes; recognising the increasing effort that healthcare establishments have been putting in to their interior design choices. Judging this year’s awards were: Lee Birchall; Architect and Managing Director of DV8 Designs, Vitoria Hargreaves; Vision’s Hospitality Sales Manager, Gemma Ralph; Deputy Editor of Hospitality Interiors magazine, Ellie Tennant; Interior Design Journalist, Lucy Forsyth; Vision’s Healthcare Interior Design Specialist and Jeremy Tring; Editor of Eat.Drink.Sleep magazine. The lucky winners will receive a double-page spread in the annual Hilden Style Guide; a definitive guide to hospitality interiors and trends, £500 to spend at Vision’s online store, a case of champagne, a pair of luxury Liddell bathrobes and a personalised glass trophy amongst others. The Style Awards is set to return in 2017 whilst the Hilden Style Guide 2017 will be published in the coming months.

Meanwhile the brand new most stylish care home category went to Bentley House, part of the Signature Group in To find out more about the Hilden Hertford. The judges were impressed Style Awards, please visit with the level of thought that went


heritage rich textile brands

At the cutting edge of textiles since the 18th century




Backed by the buying power, logistics and distribution of Vision Support Services You’ll find our superior product brands in the most prestigious and renowned establishments across the four corners of the globe; from the world’s most exclusive hotels to government buildings, from healthcare establishments to retail stores… We can deliver the right product into the right environment.

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Annual Review

Groupe GM, leading international distributor in the hospitality amenity industry, had a wonderful 2016, and is set to make 2017 even more successful! Not only has the family-run French company expanded in the MiddleEast and Asia, but Groupe GM has also strengthened its luxury amenity collection through collaborations with Codage, Atelier Cologne, Nuxe, Guerlain and The Organic Pharmacy. As well as working with luxury cosmetics brands, Groupe GM unleashed its creative talent this year by creating bespoke amenities for some of the world’s leading hoteliers, starting 2016 with the creation of a brand new range for Kempinski Hotels. This creativity has also expanded into their own range of products, from the 40th anniversary rebranding of Groupe GM’s flagship brand ‘Bienvenue’, to the launch of their first well-being and personal care line ‘More & More’.

Hotelier & Hospitality Design

Available at the world’s most prestigious hotels, ‘More & More’ raises the bar, offering high-end products such as bio-cellulose eye masks, one of the line’s key features. This revitalising singleuse eye mask, which contains hyaluronic acid to moisturise and sooth the eye contour, has been proven to increase the hydration of the eye contour by over 15% in just two hours after application.


Laurent Marchand, President of Groupe GM, commented: “The incorporation of a wellbeing line marks a new area of diversification for Groupe GM, and caters to the needs of increasingly savvy travellers. The mask in particular offers a high-quality treatment usually found in beauty department stores and spas, and will give hotel guests that little extra touch of luxury that will really make hotels stand out from the competition.”

Groupe GM strives to minimize its environmental footprint throughout all of its activity, and is committed to eco-friendly formulations. Not only are its products certified organic, but they are also free from sulfates, formaldehydes, parabens and animal testing. This commitment reaches outside of the bottle also, with all packaging made using recycled, recyclable and certified biodegradable materials. Stepping outside of the bathroom, Groupe GM has expanded its offerings, with a new selection

of products for hoteliers and restaurateurs, from luxury guest care accessories, to bathrobes, to stationary. Groupe GM’s catalogue of over 30 brands is available in hotels, spas and restaurants now, via an international distribution network in over 70 countries worldwide. Discover all the brands offered by Groupe GM at: – or alternatively contact your local distributor, ASLOTEL on +44 1372 362 533 or visit their website:


Groupe GM introduces The Organic Pharmacy hotel line Groupe GM has partnered with The Organic Pharmacy, an English organic luxury brand, to release a hotel line enriched with organic Calendula and deliciously fragranced with Jasmine. The new line features 40-millilter tubes of shower gel, body lotion, shampoo and conditioner, 30 and 50-gram bars of soap and 300 ml ecopumps. The Organic Pharmacy leads with innovation in the luxury organic health and beauty Sector, providing old-fashioned customer service in a modern vibrant environment.


We are proud of bringing a touch of English expertise to hotel rooms across the world.

Laurent Marchand president of Groupe GM




Annual Review

Printed Cup Company

Hotelier & Hospitality Design

Over the last 12 months, we have developed in every area of the business, from products to lead times, with the customer always at the heart of these changes.


As a result of development and changes, we have achieved astonishing European and UK sales despite the Brexit with reaching 30% more than last year. We have developed our product range to include new printing facilities such as DirectXPrinting and Screen printing. With directXprinting, we can offer our customers any quantity they want and we were at the forefront of the decision to now offer screen printing which reduce our lead times because many enables us print on plastic cups. needed them the next day after being let down by other suppliers. We also improved our lead times with the introduction of the 24To allow the speed of service that hour lead-time saw The Printed customers were demanding we Cup Company become the developed software in house, that allows fastest manufacturer of bespoke customers to approve artwork and pay printed paper cups. This was on line. This was then integrated into achieved by increasing the our own ERP system; at every stage production capacity, with round the customer is notified every step of the clock manufacturing and an the way through their transaction. We excellent communication system are proud to be a UK manufacturer between the sales office and the and continually invest in people and manufacturing unit. Customers equipment to improve the products and

achieve success year on year. To name a few of the clients we have been working with are Lavazza, Tedbaker, Duppy Share, BMW, Vimto and Chelsea Football club. We also joined forces with Simply Cups and Green Earth Appeal to show our support. Our Big Plans for 2017 • • • •

New Website Increase sales team Increase UK and EU sales New manufacturing machines for cup forming

Annual Review

The Printed Cup Company have won The Manufacturer Top 100! The Printed Cup Company’s CEO Mark Woodward has been recognised as one of the Top 100 role models for manufacturing in the UK. Since founding the business in 2005, Mark has developed Printed Cup Company into the fastest manufacturer of bespoke printed cups in the UK. Under Mark’s direction the company has enjoyed exponential growth, quadrupling in size since 2005 and culminating in a 2015 turnover of £2.5m.

in UK manufacturing. Individuals were nominated by readers of The Manufacturer, the wider industrial community and the public, for their contributions in changing the face of industry; finding new markets; making marked investment in people, processes and customers; those who shy away from the limelight, but make it their professional responsibility to enable the progress of others up and down the business hierarchy; as well as those young, bright sparks that are making an

impact disproportionate to their years. Max Roberts, vice president and UK leader of manufacturing & automotive, salesforce, and TM Top 100 judge 2016, commented: “The individuals showcased in The Manufacturer Top 100 are changing the face of British manufacturing and redefining the industrial landscape as we know it. Their innovation is pioneering new ways of engagement, and together with these visionaries, we can provide the tools required to write our future.”

Mark Woodward commented that “It was a great honour to receive this award, especially considering we have only been manufacturing in Lancashire for only 5 years. We strive to think outside the box and aim to be different and we believe winning this award has added value to the extraordinary journey they are on.” The Manufacturer Top 100 provides a platform for the recognition of exceptional individuals

Hotelier & Hospitality Design

With a reputation for his dynamic business approach and dedication to corporate social responsibility, Mark is known for his visionary commitment and passion in investing in people whilst fostering a sense of community in the workplace.


Strut and Cluck

Hotelier & Hospitality Design

When I first heard about an only turkey restaurant I was not only intrigued but slightly sceptical, simply because I THOUGHT there wasn’t much you could do with turkey other than put cranberry on it. I was very wrong!!


As I walked into Strut & Cluck on the bustling Commercial St at a stone’s throw away from the world famous Shoreditch I was taken in by the lively atmosphere & what seemed to be full of happy chatty friends enjoying the fabulous menu. The rustic but yet contemporary décor had a very homely feel with its quant little touches, such as the uneven cutting in of the paint job. The tapas style menu with various turkey based foods & fresh ingredients is a novel idea and brilliantly executed through Middle Eastern flavours. The generous servings & off the bone

meat with the sharp but sweet tastes complement’s each other to create a taste sensation. All this with the pure protein from the turkey, is a dream come true for a fitness man like myself. It’s Refreshing to see something new in London & in it ideal location of East London, its perfect for an intimate meal or a catch up with friends. Somewhere to grab a decent bite after a hard day’s work. It’s a place you could take the whole family from nans birthday to a celebration of graduating from Uni. As well as catching up some old army buddies ready for a night out in

Brick Lane. All in all Strut and Cluck is a fabulous place with a sophisticated touch both in terms of ambiance and design but also the cooking. At the same time the experience is very informal and the service was absolute fantastic - prompt and professional the staff are incredibly friendly, all of which made us very welcome and provided a good service considering how busy it was the crew did an excellent job. This is a perfect place for a modern Christmas meal!!!


See our Spa Shell promotional video here

An interview with Laura Penman Owner of Fishmore Hall Hotel and first customer for SPAshell SPAshell™ is a beautifully designed modular spa solution for hotels, golf and country clubs wishing to add a spa to their business portfolio. SPAshell provides a fully turnkey solution required to create a successful spa: from design and site development stages, through to delivery and commissioning. What makes this SPAshell unique is that all building works are completed off-site using the latest modular building technology

Alistair Just tell us a little bit about your hotel Laura We are a 15 bedroom hotel we are based in Ludlow, Shropshire and have been running as a hotel now for 9 years

Hotelier & Hospitality Design

Alistair What is your experience in terms of the hotel and hospitality industry?


Laura I have been working in the hotel trade for close to 20 years. 12 years ago I bought my own property. Fishmore Hall is a boutique hotel but I have experience in a mix of properties. I have worked in the UK and overseas in both traditional and modern luxury hotels before being drawn back to this area, which is the Welsh Marches, which is a stunningly beautiful area with lots of things to do and see. My preference is for the small hotel where I can have a little more interaction with the guests and the offering is so much more personal. Alistair We first met at the independent Hotel show a couple of years ago and you told us how you had started looking at treatments and how that worked in your hotel. Just talk us through how you were offering treatments in the hotel Laura We started by offering treatments in the bedrooms. But not all of the rooms are particularly well designed for this purpose and then of course you have the partner who is in the room, who then has to disappear down to the lounge of the bar or find something to do whilst the treatment is taking place. So this was not ideal. Sometimes there would oils on the bed covers. So it wasn’t an ideal solution for us. We then changed to a treatment cabin in the garden. We had an arrangement with a local salon in town who set up the treatment cabin. There were two

The Benefits • A turnkey spa, fully fitted and fully operational • Business plan demonstrating strong R.O.I • Reduces build time on site and interruptions of day-to-day operations • Removes the stress of a traditional build; all works completed off-site • Minimal impact on the environment • Full IT support with integrated booking systems • Light touch spa management support • Lease finance available

beds in the cabin so we could offer dual treatments. It worked to some extent and they were here for a couple of years but there were still difficulties as they had priories to their main salon in the town and they were not always as available as we would have liked them to be for our guests. This meant that on occasions we were not able to provide the treatments at the times required and the guests could see that the cabin wasn’t open so it just didn’t quite fit with what we were trying to offer. Alistair You had already engaged an architect to design a spa when you met us at the Independent Hotel Show, so what made you change direction and choose a spa consultant and engage our services? Laura The architect had worked for us on the refreshment and done some excellent work for us, however, he wasn’t a spa expect. We came to the show to reassure ourselves that we were doing the right thing, because it was a big investment and you were particularly helpful and gave us ideas and information completely outside of how you could have helped. We felt that you were very approachable. So a couple of months later, when I had had time to think about what I really wanted for the hotel, I picked up the phone to you because I thought that you were the sort of person who would be happy to give some advice. Alistair So when I suggested a modular spa concept, had that been something you had considered? Laura I didn’t even know it existed! I had looked at few ideas for garden rooms but I had my concerns – and would it look a bit DIY. So I was very grateful when you took my call and said that you would come back to me with some more ideas.

Laura Yes for 9 years we have been operating with the food being the draw. This was creating something else for our guests to do rather than an ‘instead of’. The hotel is sited on just over an acre so there isn’t a huge amount of land and so this solution is idea for us. Alistair And how did you feel being the first SPAshell customer having bought effectively off plan how did you feel about this plan ? Laura I have worked in hotels that have gone through refurbishments and so I have had experience of looking at plans and I felt that I could see how this would work. I bought the current hotel as a derelict building and I think a lot of people would have been horrified by the idea of turning this onto a successful business, so it didn’t worry me too much and you are very confident and you know what you are talking about, so I took a lot of reassurance from that. Alistair When I told you that we were planning to deliver the modular spa in sections on 7 lorries and that it would be craned into place and commissioned in 10 days - did you believe that and did you have confidence and did we deliver to those expectations? Laura I had that much confidence in you Alistair that I didn’t mind that I had two weddings booked on either side of those 2 weeks. I had a wedding booked on the 1st October – the delivery was booked for the 14th and I have another wedding booked for the 16th October. Alistair So the crane arrived in your car park on the 15th October and what did your guests say when they saw the crane? Laura I did have one guest that said ‘oh I didn’t know you were having construction work done ‘ and so I said – “well we’re not really having construction work done, its just a really big delivery today the guests went out for the afternoon and when they came back at check in time, we were almost done! Alistair So the spa was delivered in 8 hours? Laura Yes on the day the spa was delivered we had people in for lunch and people in for afternoon tea. There weren’t any loud noises or drilling of banging – it was great. Alistair Now that you have a modular spa – when you walk around the building do you get the sense that you are in a modular spa ? Laura No not at all – there is a substantial feeling to the building. it feels very sturdy and its quite mind

blowing to think that literally 10 days ago this building wasn’t here and not only that but that it came up in 7 sections – its quite mind blowing really. Alistair From an operator perspective as you have not run a spa before, it is not only the building, the interiors and the design that we have provided, but we have also recruited your staff and trained them and put in the treatments booking systems. Has that been a smooth process for you? Laura I don’t have any experience running a spa and I haven’t hidden that from anyone and that is why it is so important to have the relationship in terms of the trust I have placed in Spa Creators and reassurance I have had from your team. The girls are doing a great job, they have had 4 weeks off site training, they look amazing tin their brand new uniforms . They are a lovely group of girls. I at in on the interviews just to make sure that their personalities would fit with what we have already created with the hotel staff because that is key for us and you have dealt with the skills side of things. So I am very happy that e have got a great team here Alistair Our team were involved in all the fixtures and fittings and all the interiors giving you a turnkey supply and the all the items that we have installed- have you been happy with those? Laura You gave me a great mood board and we looked in detail quite a lot and very clear direction about the sorts of finishes that you wanted and what you have delivered is exactly what I expected it to be. Alistair So if I was to say to you - Laura would you do it again? Because often you hear building processes where it has been an absolute nightmare - would you do this again Laura Absolutely without a shadow of doubt and I would recommend this size of solution for a 15 bedroom hotel – its deal - its absolutely perfect for us – only a tiny plot of land yet it works perfectly for us.

SPAshell has been designed developed and delivered by Spa Creators. SPA Creators are well known for delivering many of the UK’s award winning spas! such as Ellenborough Park in Cheltenham, The Royal Crescent in Bath and Carbis Bay Hotel in Cornwall. w: t:01189471857 e: Fishmore Hall Has just won the Best Loved Hotels award for Best hotel in the Heart of England

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Alistair So we came back and presented you with a 8 treatment room modular spa and a four treatment room version and you chose the 4 treatment room version – presumably because you didn’t want the spa to dominate your hotel business ?


Festive Focus

MANOR HOUSE AT ROSEWOOD LONDON WINS ‘BEST HOTEL SUITE’ AT EUROPEAN HOSPITALITY AWARDS 2016 Last Thursday, Rosewood London was named the winner at the European Hospitality Awards 2016, as it was awarded the accolade for ‘Best Hotel Suite’ for the second year running. The European Hospitality Awards are well established as the industry’s leading celebration of outstanding hotels in Europe with the ‘Best Hotel Suite’ category awarded to hotels that show innovative structural and interior design. This year, Rosewood London’s Manor House Suite – a sprawling residence 185 sq. m. (1,991 sq. ft.) with its own postcode - was deemed by judges to exemplify the best use of quality finishes and intricate design. Regional Vice President and Managing Director Rosewood London, Matthias Roeke comments, “We are thrilled and honoured to have won this award for ‘Best Hotel Suite’ at the European Hospitality Awards. It forms part of an outstanding collection of 44 suites at the hotel, each with their own distinct style. Our team work incredibly hard all year round to deliver the best possible experience to our guests and I am delighted this has been acknowledged with outstanding recognition.”

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A total of 12 awards were presented at the ceremony held at the Grange City Hotel in London, including: Opening of the Year; Best Hotel Suite; Hotel Spa of the Year; finishing with the presentation of the Lifetime achievement Award and the European Hospitality Awards Hotel of the Year.


Rosewood London was the flagship European property for Rosewood Hotels & Resorts, and delicately lends itself to both business travel and leisure travel with an enviable positioning between the West End and the City. Stylish, elegant and sophisticated, with efficient service to match, Rosewood London combines timeless heritage and contemporary sophistication making it both a haven of relaxation and a popular meeting spot. For more information: Connect with us: Twitter @RosewoodLondon Instagram @RosewoodLondon

Festive Focus

XLCORK bubbling over with Christmas gift ideas The popular new Cork Pet Collars join XLCORK’s XL Christmas offering, which also includes the Giant Champagne Cork Stools, Side Table, Wire Cage, VIP Champagne Cooler, Giant Prosecco and Cava Corks, the 2017 XL Wine Cork and BubblyBunting. The Tall Champagne Cork Bar Stool, which featured at the unveiling of Kate Moss’ first foray into interior design, “The Barnhouse” luxury home development, completes the range. Made from 100 per cent Portuguese cork, XLCORK’s products are unique, stylish, innovative and practical. With Christmas and New Year celebrations imminent, they make the ideal gift for the festive season – and beyond - which is why XLCORK is delivering right up to 24 December.

The XLCORK range in full Cork Pet Collars It’s the company’s first pet product and the latest must-have pet garment: the stylish, cool and classy Champagne Cork Collar for dogs. Available in small, medium and large. Price: £10 to £14 + P&P Giant Prosecco and Cava Corks With Prosecco and Cava growing becoming increasingly popular, XLCORK has launched Giant Corks of both. They’re the equivalent of 1,300 regular corks and 110 times the size. Price: £150 + P&P ‘2017’ XL Wine Cork.

Tall Champagne Cork Bar Stool

Giant Champagne Cork Wire Cage

The Tall Champagne Cork Bar Stool made a real splash at the launch event of “The Barnhouse”, part of the luxury second homes development, The Lakes by yoo in the Cotswolds.

The Giant Champagne Cork Wire Cage Stool also doubles up as a side table. It features distinctive handmade twisted steel and a natural cork top coated with a transparent water-based paint to make it impervious to spillages. XLCORK’s popular Grand Vin de Champagne artwork adds the finishing touch. At 54 cm tall, the Giant Champagne Cork Wire Cage sits conveniently on top of the Giant Champagne Cork Stool/Side Table.

This event marked supermodel Kate Moss’ first interior design project. Extremely popular, the Tall Champagne Cork Bar Stall has a steel base and come in a choice of three colours - silver, black and white. Price: £195 + P&P BubblyBunting Add a touch of sophistication to your Christmas or wedding celebration with XLCORK’s BubblyBunting. Choose from five styles including red heart, white heart, red Christmas star, white Christmas star and MR & MRS. As featured in Belle Bridal magazine. Each pack contains eight 11cm natural cork Champagne bottles and two meters of raffia cord. Price: £2 to £15 + P&P Giant Champagne Cork Stool and Side Table The equivalent of 1,300 regular Champagne corks and 110 times the size of one, the Giant Champagne Cork Stool was Gift of the Year 2015, as voted by customers of For a limited period, it’s also available in black. The Giant Champagne Cork Side Table was born out of the success of the stool. Sophisticated and practical, the eyecatching item can be used indoors and in the garden.

Demand for XLCORK products peaks at New Year. New, ‘2017’ XL Wine Corks are now available, however, stocks are limited.

The Giant Champagne Cork Stool and Side Table featured prominently at Kate Moss’ launch party for her interior design business. They measure 50cm (h) x 34cm (w) and weigh 13kg.

Price: £120 + P&P

Price £150 + P&P

Price £160 + P&P VIP Champagne Cork Cooler XLCORK’s VIP Champagne Cork Cooler is 100 per cent waterproof and, like the Giant Champagne Cork Wire Cage, features the Grand Vin de Champagne artwork on its base. At 25cm (h) x 20cm (w), it’ll add a stylish touch to anywhere Champagne is enjoyed. Price: Was £65, now £55 + P&P Other products in the range include the Giant Champagne Cork Door Stop (price £59 + P&P), Wine Cork Stools (£109 + P&P) and the Multi-Wine Cork Stool (£56 + P&P). You can purchase all these products – and more – at and at Stewart Rose, award winning designer and founder of XLCORK, said: “Champagne and Christmas go hand in hand and we’ve increased our product range and made some really tempting offers this year. And, just like last year, we’ll be delivering right up to Christmas Eve to ensure customers get their XLCORK products in time for their big celebrations.” Part of the Impulse Purchase group of Companies, XLCORK was established in 2010. Its products are available in more than 30 countries and have been featured in the Daily Mail, Fabulous, Metro, Affinity Magazine, LIVE mag, You Mag and X-Factor. For more information, visit follow on Twitter and like on Facebook.

Hotelier & Hospitality Design

XLCORK has added to its range of stunning Champagne and sparkling wine-related gifts and announced a series of Christmas offers.


Hotelier & Hospitality Design



The Belfry Hotel

The Place to be this

Festive Focus This Christmas at The Belfry Hotel & Resort, all the stops are being pulled to guarantee that guests have a festive experience like no other. With the Christmas period drawing ever closer, the resort has a whole host of opportunities for all friends and family to take advantage of. Set in over 500 acres of stunning North Warwickshire countryside just outside of Birmingham, The Belfry is a wonderful setting worthy of its title of England’s Leading Resort 2016 (World Travel Awards). With 319 signature bedrooms and 15 luxury suites, along with great leisure facilities and top quality golf, the resort boasts genuine world class facilities. Guests looking for a short getaway this Christmas, the two night luxurious Christmas package from 24th – 26th December is quite simply unmissable. Perfect for sharing with family and friends, the short break is full of festive fun guaranteed to make your time incredibly special and filled with a host of wonderful gifts and treats. With food and drink options of the highest quality by some of the country’s finest chefs, and full use of the leisure club and spa, there is plenty to fit in to this luxury 2 night stay, priced from £350 per adult and £175 per child. With top hospitality and quality of service being of paramount importance at the resort, guests can be sure that satisfaction will be guaranteed in any aspect of the stay. The 1 night Christmas to New Year escape includes a full English breakfast along with complete use of the state of the art leisure club and either a full Fire & Ice experience in the spa or a round of golf on The Derby course all from just £99.

& Resort, Christmas

Bel Air Party Nights are also popular in the run up to Christmas where finger food and drinks are perfect to set anyone up for a night out. For a more personalised experience however, the private dinner parties on offer come with a delightful 3 course meal served exclusively to each group. With Christmas being a time associated with mouth-watering food and quality time spent with nearest and dearest, then The Belfry has all covered to ensure all Christmas desires are met. With something on offer for everyone, the resort is truly the place to be this December. For reservations please visit, email or call 01675 238 600. The Belfry Hotel & Resort, Lichfield Road, Wishaw, Sutton Coldfield, West Midlands, B76 9PR.

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Not only does The Belfry offer packages to relax and unwind over the Christmas period, but on top of this there are opportunities for slightly more extravagant celebrations. Christmas party nights at the resort are a great way to start the festive period in style, and include drinks upon arrival, a 3 course set menu and entry to the in-house Bel Air nightclub.


Festive Focus

MADE PRESENTS - a new residency lands in the capital Learn the basics of calligraphy with Lamplighter founder, Chiara Perano. Smashbox’s ultimate party make-up Learn step-by-step techniques straight from the Smashbox Studios for a camera-ready look. kikki.K: The art of wrapping Learn the principles of wrapping and ways to theme the presents under your tree. Chocolate and whisky pairing Connoisseur Georgie Bell (aka Miss Whisky) and Cocoa Runners will show you incredible cacao and whisky from around the world. Chocolate and rum pairing

• • • •

Ten-day long residency in London’s Shoreditch A series of innovative and inspirational workshops from thought leaders A creative hub for hot desking with a coffee or something stronger A panel discussion on Hygge hosted by MADE.COM’s head of design, Ruth Wasserman and designers Steuart Padwick and Ptolemy Mann

MADE PRESENTS is making its triumphant debut in the capital this winter with a ten-day long residency in The Truman Brewery, East London. Opening its doors to the public from Friday 25th November – Sunday 4th December.

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The residency will showcase the latest interiors trends including soft seventies velvets, new Nordic neutrals and industrial metallics: a space where design lovers can cosy up and embrace Hygge, discover and be inspired.


Consumers can come and work from the ‘MADE to Succeed’ hub which provides an inviting environment to be productive and creative. The ‘MADE to Taste’ café serving coffee and cake in the day and cocktails in the evening will remain open for the duration of the residency and will be run by ITAL Spirits and their host of award winning bartenders from Oriole bar, the Artesian and Bar Termini. MADE.COM invite fans of the brand to learn more from the designers behind the iconic furniture with a panel discussion on the Hygge trend on the 30th November. Head of design, Ruth Wassermann will be joined by a host of designers including Steuart Padwick and Ptolemy Mann. Annabel Kilner, head of commercial at MADE.COM said: ““MADE PRESENTS is an exciting new brand play for us and offers an opportunity for interior lovers to

immerse themselves in the world of design this winter. We want to offer the antithesis to Black Friday – a sanctuary where people can come and relax away from all the retail chaos. We have hand selected inspiring lifestyle partners to help us put on some superb masterclasses in the run up to Christmas, that we can’t wait to get involved with.” Collaborating with some of the most innovative and influential thought leaders, this immersive space will also feature a series of bespoke ‘MADE to Experience’, ‘MADE to be Heard’, ‘MADE to Taste’ and ‘MADE to Succeed’ events that include: The Art of Christmas: An origami masterclass Learn to fold a variety of original, beautiful Christmas decorations. Print your own tote bag with Print Club London Learn the art of screen printing on a tote bag to take away. An introduction to life drawing with The Royal Drawing School Try your hand at life drawing with awardwinning artist and teacher, Leonie Lachlan. Geo-Fleur’s alternative Christmas wreath Try something different for this year’s Christmas wreath. Calligraphy masterclass with Lamplighter

Join Cocoa Runners and a rum expert for an evening of discovery. Martin Miller’s gin mixology masterclass Learn how to create two cocktails and leave as an ultimate gin connoisseur. Edible Cinema: Love Actually Experience a Christmas classic through taste and smell with Edible Cinema. Coffee Culture Join Marco Arrigo, Illy’s coffee master, to discover the secrets behind the popular coffee cocktail culture. Pip and Nut + Frame Yoga Work up an appetite with a yoga class suitable for all abilities from Move Your Frame. Pip and Nut + Frame Abs Join our ‘Ass and Abs’ class from Move Your Frame followed by a Pip and Nut breakfast. Evening acoustics with LOM Listen to Brighton born three-piece, LOM do a stripped-back live performance of their new material. Live DJ set from Josh Parkinson London-based DJ, music producer and model, Josh Parkinson will host a series of live DJ sets. Interior design masterclass with Kate Watson-Smyth Journalist Kate Watson-Smyth, will be giving her top tips on making the most out of your home. An evening with MADE.COM MADE’s head of design, Ruth Wassermann, will lead a panel discussion around the ontrend topic of ‘Hygge’. Tickets to the bespoke series of events will go on sale via the website on 11th November. For more information, visit

Festive Focus

Party Season at the

London Edition

From the 23rd November until New Year’s Eve, The London EDITION’s basement venue will be transformed into a fantastical après ski lodge. This cosy wood-panelled chalet, complete with snug throws, lanterns and antler heads, is a unique venue for parties and events accommodating up to 100 guests in the heart of central London.

Located on the lower ground floor of The London EDITION, Basement features custom lighting by Patrick Woodroffe, a full bar and state-of-the-art sound system, making it an ideal space for end of year office parties and festive celebrations. One of the most spectacular dining rooms in London, Berners Tavern’s beauty is only matched by the quality of the food. Since opening in 2013 under the direction of Michelin-starred Executive Chef Jason Atherton, it is among the most sought after restaurant reservations

in London. Besides the usual menu of seasonal, contemporary British cuisine, Christmas menus will be available from 21st November to 23rd December in both the main restaurant and wood panelled Private Dining Room, which can accommodate 14 guests. The London EDITION welcomes festive dining and celebrations in its two studio spaces. The rooms may be configured to accommodate a seated dinner for 12 to 40 guests or an 80 person reception. Finally, the hotel’s Penthouse, with an expansive wrap around terrace and panoramic views is a truly exceptional option for intimate dinners, banquets and receptions of up to 50 people. OPENING HOURS Monday – Saturday, 5:30PM until Midnight Sunday, 5:30PM until 10:30PM

Hotelier & Hospitality Design


uests will sip on a selection of punches from The London EDITION’s award winning bar, the Punch Room, including Dickins Hot Punch-with earl grey tea and grapefruit and lemon oleum – and prosecco. Sharing boards of cheese, charcuterie and crudities will be served alongside sumptuous bowls of risotto and warming pie from The Berners Tavern kitchen.


Festive Focus

How to Deliver Perfect Ambience, Perfect Atmosphere and the Perfect Customer Experience While Your Competitors Sit Out in the Cold.


I know I’m talking to many different types of restaurateur, but I hope that all of you are passionate about what you do. And I know you realise that the ambience of your restaurant is absolutely crucial. If you get it right, you will see your restaurant improve overnight. Now, I can tell you about how to create ambience, and a more memorable experience for your customers. Your customers will then become ambassadors for your business, and word of mouth is the most powerful way of increasing your trade.

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And the magic word is…Candlelight.


Eighty three people out of a hundred prefer a restaurant with candlelight to one without (Clearcraft survey 2006). If you don’t have it, then eighty three out of a hundred people may walk by. They may never taste your fantastic food, because they weren’t drawn in by the magic of candlelight. So it seems pretty simple doesn’t it. We stick some candles in the restaurant and we’ve got instant ambience, instant success. Well maybe, for one night. But if you’ve chosen the wrong ones, you may have saddled yourself with a whole load more work, and expense, that you hadn’t counted on. Worse still, your staff may get fed up with them, stop using them, and suddenly you’re

back to square one and out of pocket. Remember, the aim of the exercise is to get more people in, and keep them coming in. Not all candles are the same.

Traditional Wax Candles They may be either large pillar candles like those you get in a church, or the classic dinner taper, for which you will need an elegant candle stick. These tend to suit classic dining rooms and old country inns. Generally, you are better off paying more for a good candle than trying to get the cheapest. Many Chinese manufactured candles, are made of whipped wax, which means that the centre of the candle has a lot of air mixed into the wax. This centre burns away very quickly, and soon you have an ugly, large smoky flame, that is almost invisible inside a wax pillar, until the whole thing collapses. You can tell a whipped wax candle from a solid candle by comparing the weight of each one in your hand. The whipped one will be much lighter.

Test the manufacturers claimed burning time. If a 120 hour burn time is stated on the candle, but after 60 hours it looks rubbish, the candle flame has disappeared inside the candle or it has simply turned to mush, then you only get half the claimed value.

Tea lights The second type, and probably the most commonly used type of candle is the humble tea light. You must again be sure you buy a quality item. Many tea lights say they burn for four hours when they quite often don’t last. And even if they did, four hours is barely enough for an evening service, particularly in winter. If you do put tea lights on your tables, they can create a feeling of cheapness, which is the exact opposite of what you are trying to achieve. Also you can end up throwing so many away, half used, or worse still, half spilled over your table, linen or caking up the inside of your candle holder. This can be a real problem. I hear it over and over again. People that use them regularly quite simply say “ I hate tea lights! There must be something else!” And of course, there is...

Festive Focus Oil candles Generally they consist of a glass body, and a wick. When filled with high quality, sootless paraffin (Ordinary paraffin or kerosene simply will not do), they provide a clean, long lasting and very economical candle light. There is no waxy mess, and also no waste. They tend to come in many different varieties, and because the fuel is available in many colours, you can match your style and décor. The only maintenance required is refilling, which may need to be done daily, weekly or maybe as little as fortnightly. The running costs are typically around one and a half pence an hour.

There are actually two types of oil candles. The type that run on prefilled plastic containers of oil, and the refillable type. Although they require a little more effort in re-filling, the refillable type can cost half or even as little as a third as much to run as pre-filled, and are far better for environmental reasons, as the pre-filled oil canisters have to be discarded as waste when empty. They can also be easily moved around. This may seem an insignificant point, but if you have a family with young children, you do not want them playing with fire so you want to move any candles away. A lit wax candle however will quickly deposit a trail of wax behind it at the slightest touch.

How to get the most out of candles So, once you have your candles there are a few common sense things you need to remember, to get the most benefit from them. Firstly, remember to light them! You don’t have to light all of them, but see which ones look best from outside, and are likely to do the best job at attracting people inside, and light those. If you don’t have a large window, where people can see diners, put them in your entrance area. Secondly, always light the candle when someone takes a table. Never wait to be asked by your customer to light the candle as this will quickly become a point of annoyance. Similarly, if a candle blows out, or runs out, relight or replace it immediately.

Finally, light a few candles in areas of the restaurant that do not have diners in as this will make the whole of your restaurant more inviting. Ambience is right up there in people’s mind as what makes a restaurant or particular meal memorable and if your restaurant doesn’t have it, in spades, you could lose out in today’s challenging market. Choose the right candles and follow these simple rules and you will be in the best position to grab those customers. Clearcraft Ltd, Unit 11, Kingstons Farm, Downhall Road, Matching, Essex CM17 0RB Tel: 01279 731621

Hotelier & Hospitality Design

Some can cost as little as a couple of pounds each to buy. Once you consider the costs saved on wax removal, and wastage of half used candles, an oil candle is often more economical and always more pleasing on the eye.




Coravin™ Model One

Coravin™ Model Two

Coravin™ Model Two Elite


CORKSCREW FIND FREEDOM BY THE GLASS You’ve returned from work ready for a glass of wine. Knowing you have a busy week ahead, you only want to enjoy one glass - but you worry that once you’ve opened the bottle the wine will start to oxidise. Now there is a solution: The Coravin™ Wine System.



Hotel Housekeeping


Simply run on any Web Enabled Device &

Instantly 01

Increase productivity


Lower costs up to 30%


Increase customer satisfaction 100%

RoomOperations is a cloud based Hotel Operations Management Application and Portal that covers Attendant Scheduling, Inventory Control, Engineering, Minibar, Lost & Found and many more. RoomOperations does not require any expensive server hardware to run. Based on its advanced technology, simply download the application from either the Apple App Store, Google Play or use the HTML client on any web enabled device. Register and quote UK2016 to get your 14 day free trial

Hotelier & Hospitality Design - December 2016  
Hotelier & Hospitality Design - December 2016