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April 2017: Industry News, Hotel Supplies, Business Directory, Hospitality Tech...

Hotelier & Hospitality Design

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Call 08442 414 648 T&Cs: Equipment and installation costs may apply. Sky In Room and Sky In Bar: 12 month minimum term required to get Sky TV in your hotel. Premises must be in United Kingdom (excluding Scottish Islands and Channel Islands). Eligibility subject to credit checks. Content included depends on your subscription package. Sky In Room only: £100 minimum monthly price applies per hotel premises. Sky WiFi: WiFi availability is subject to your premises location. Standard set-up fee and 12 month minimum term apply. Please call for details. Calls to Sky cost up to 7p per minute plus your provider’s access charge. Formula 1 © Getty Images Europe. Billions S2 ©2017 CBS Studios Inc. Demolition © 2016 Twentieth Century Fox Film Corporation. All rights reserved. All rights reserved. Not for sale or duplication. Premier League © Getty Images. Correct at time of supply: 08/03/17.

Contents April 2017

Industry News Hotel Suppliers Business Directory Hospitality Technology

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www.hotelierandhospitality.com Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas. From recent hotel renovations and openings to award-winning luxury hotels and hotel construction projects, HHD Magazine keeps you informed on news that matters most to your hospitality business.


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OPEN YOUR ARMS TO ACCESSIBILITY When you are planning or designing from scratch or for a refurbishment, take a moment to welcome accessibility by opening your arms. That gesture adds more than enough space onto a Regulatory unisex wheelchair-accessible toilet to enable it to accommodate the user, up to two carers, plus an adult-sized changing bench and hoist. That opens the venue to potentially up to 15million people* for whom a conventional wheelchair-accessible toilet isn’t suitable, who need a bench and/or hoist, (Space to Change)

Hotelier & Hospitality Design

“Just 160cm x 200cm: that’s all the space we’re talking about,” says Kelvin Grimes, away from home accessible toilet project manager @ Clos-o-Mat. “Add that onto the 220cm x 200cm required for a unisex wheelchair-accessible toilet, add a changing bench and hoist, and you enable thousands of people who need extra space, or equipment, to spend timeand money- at the retail outlet, leisure attraction, cinema…


Adds Robin Tuffley, marketing manager at Clos-o-Mat, “Building Regulations state that where space is limited, then a unisex wheelchairaccessible toilet is the one WC facility that should be provided. In an ideal world, the full ambit of toilet facilities would be provided- male, female, baby change, wheelchair-accessible with left and right hand transfer, and a Changing Places+ facility. But it’s not an ideal world. Space costs. Yet almost 20% of the UK population is disabled. They spend £80billion a year! So adding 310cm2 to a toilet and providing the extra equipment is a cost-effective use of floorspace, in that it opens the door to almost everybody.”

“Without this, people who need the space, or equipment, either have to sit in soiled underwear, nappies, lie on the floor to be changed, or cut their trip short and go home. Or they go to venues that DO have suitable toilets, and spend their time, and money there.”

A Space to Change toilet has been developed by campaigners for toilet facilities with an adult-sized changing bench and hoist, as a compromise where there isn’t the space for a full, additional Changing Places toilet facility. A 7.5m2 Space to Change builds on the conventional, Regulatory unisex wheelchair-accessible toilet, further accommodating an adult sized changing bench and hoist.

* potential users of accessible toilets with adult-sized changing bench and hoist: • 1.5m wheelchair users • 6.5 million people who have either bladder or bowel incontinence • 1.5million people with a learning disability • 1.2million people living with stroke • 62,000

amputees • 30,000 people with cerebral palsy • 13,000 people with acquired brain injuries • 8,500 people with multiple sclerosis • 500 people with motor neurone disease • 8,000 people with spina bifida • 20,000 people with a stoma • 3.8million adults morbidly obese

Clos-o-Mat is the only UK company fully equipped, in-house, to provide the resource necessary to provide appropriate disabled changing toilets. It can provide design advice, supply, install, commission, and then service & maintain the facility. It can provide full project management. It can train staff in the equipment so they can help customers. Full details of the Space To Change concept can be found at www.clos-o-mat.com and the Firefly Friends Community. Clos-o-Mat’s website also includes full support data, including white papers, CAD blocks, video, technical specifications and typical layouts. Uniquely, Clos-o-Mat offers, in-house, a full support service, encompassing site surveys, design advice, supply, installation, commissioning and subsequent service & maintenance.

+ A Changing Places toilet is a bigger version of Space to Change, being according to British Standards, 12m2, with an adult-sized heightadjustable changing bench, ceiling track hoist, privacy screen, and is provided IN ADDITION To other wheelchair-accessible toilets.

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Industry News

Award-Winning Sorbet For Grown-Ups! For too long now sorbets have been blighted by a chequered history littered with citric acid and suspiciously synthetic/predictable flavour formats Beckleberry’s is an award-winning ice cream, sorbet and patisserie provider, (99 Great Taste Awards & Counting) a family-owned operation based in the North that is on a single-minded mission to reverse the fortunes of top-notch sorbets. According to Beckleberry’s co-founder, Peter Craig, ‘There’s no question that we’re a little biased when it comes to top drawer sorbets since it was our Blackcurrant & Kirsch sorbet that put us on the map in 2008 when we won the Fortnum & Mason Supreme Champion award, (the top Great Taste gong). This accolade paved the way for a cacophony of equally well received sweet treats: Passion Fruit & Tarragon, Sloe Gin, Pink Grapefruit and Sour Cherry and Amaretto. We like sorbets because they unequivocally reflect our commitment to more ‘adult palates,’ providing the perfect setting for best-in-class/clean-deck ingredients to thrive, whilst refusing to succumb to heavyhanded masking sugars or any artificial nasties. Bold, occasionally improbable flavour liaisons are the foundation blocks on which we’ve built our name, although we’d be the first to admit that we don’t always get it right (Curried Pineapple and Parsnip & Balsamic Vinegar).’

Hotelier & Hospitality Design

Boosting snack sales


“While crisps and nuts are still the snack of choice for most bar customers, snacks from around the world are increasingly popular, such as Wasabi peas and crunchy corn,” says Dave Willis, who runs the Salty Dog brands with wife Judy. “Our Darling corn range, in a number of different flavours, does very well. “We’ve also found that the unusual flavours in our Gruntled Pork Crackling range that Salty Dog launched last June have been incredibly popular, so much so that we’re looking into adding new flavours. Customers love the product.” Maximising sales in a hotel bar isn’t just about what’s on sale. It’s also about how the snacks are sold. One innovation that’s increasingly popular is the trend for bars to stock bulk snacks that they can dispense and

Sorbets have been a real beneficiary of the bustling freefrom movement/lactose-friendly (£630m) movement, growth that will result in a brand new ‘Northern soul’ livery that will be seen across all their packaging and website (from April 17). Peter adds, ‘we’re so proud of our Northern roots quashing the myth that the UK’s finest sorbets and ice cream are made only in the South West or Home Counties.’ As a major operator within airlines (1st class & business class) foodservice, hotels, delis, farm shops, hotels, coffee shops and even supermarkets Beckleberry’s has also noted a growing appetite for sorbets that employ superfruits and ingredients – our new blackcurrant & liquorice is gaining rave reviews (in taste trials) and it’s no fluke that blackcurrants are the hot fruit of 2017 (high in potassium, iron B vitamins and antioxidants that assist inflammation, muscle recovery and reduce heart disease – whilst liquorice counters fatigue and exhaustion. ‘That said,’ concludes Peter, ‘taste is our only parameter when choosing our next great flavour combo.’ www.beckleberrys.co.uk

put into individual or sharing bowls. This might be nuts like salted peanuts or cashews, or maybe Bombay mix or Wasabi peas. Not only does it provide better margins for operators, it also gives a sense of theatre. Operators can choose the type of snack that best suits their hotel bar. Chocolate is surprisingly popular with those customers who have a sweet tooth. Confectionery appeals to adults and children, which is one of the reasons we recently launched our first key confectionery product, Cheggs. These bite-sized candy-coated chocolate eggs come in 30g and 90g packets which make great hotel bar treats all year round, but are especially ideal for Easter.


Industry News BGF has launched a new recipe book titled Food for Thought: Recipes to Fuel Entrepreneurial Britain as part of the Young Enterprise Tenner Challenge. The book is packed full of exciting and tasty dishes provided by CEOs and chefs from some of the businesses it backs and enthusiastic cooks from across BGF and its network. The Young Enterprise Tenner Challenge, which is sponsored by BGF, is designed to inspire and help young people to explore and develop their entrepreneurial skills. Every March, tens of thousands of 1119 year-olds across the UK are given £10 to start and run a business for the duration of a month. In addition to sponsoring Young Enterprise, BGF has taken up the Tenner Challenge by designing and making its own recipe book.

To buy a copy of Food for Thought, visit BGF’s Just Giving page or contact comms@bgf.co.uk.

Stephen Welton, CEO, BGF: “Young Enterprise plays a critical role in helping young people feel inspired and confident about their entrepreneurial skills. I’ve seen first-hand the energy and enthusiasm that the teams of young people taking part in the Tenner Challenge put into their businesses and ideas. That’s why we are so passionate about not only providing financial backing, but actually rolling up our sleeves and trying to lead by example.”

Hotelier & Hospitality Design

BGF publishes recipe book to raise money for Young Enterprise

Dishes include ‘One Pot Chicken Biryani’, ‘Honey Duck’, ‘Crab Linguine’ and ‘No-Knead Bread’ while contributions have come from Camino, The Coaching Inn Group, Giggling Squid, Kids Planet, Barburrito, Oliver Sweeney, Boost Juice Bars UK, Gousto and Bar Soba.


Industry News

Queensgate acquires Generator Hostels from Patron Capital in €450m transaction Queensgate Investments Fund II LP, which is managed by Queensgate Investments, a private equity real estate fund manager, has agreed to purchase design-led hostel owner and operator Generator Hostels from Patron Capital, the pan-European institutional investor focused on property backed investments, and its co-investment partner, Invesco Real Estate, a global real estate manager. The transaction has an enterprise value of circa €450m and is expected to complete in May. Generator Hostels, which was held in Patron Capital’s Fund III, owns 14 predominantly freehold assets (12 operational and two under development), totalling 8,639 beds, located in London, Paris, Copenhagen, Amsterdam, Miami, Dublin, Hamburg, Barcelona, Berlin Mitte, Stockholm, Madrid, Venice, Berlin Prenzlauer Berg and Rome. Earning current revenues of over €70m, Generator Hostels targets the fast-growing sector of millennial customers, focusing on the best capital city addresses, design-led interiors, a safe environment and, most of all, attractive shared social spaces. Queensgate Investments intends to own the portfolio for the long term, enhance operations for customers, and invest in excess of €300m into adding more hostel assets. Keith Breslauer, Managing Director of Patron, said: “Generator has performed strongly under Patron’s ownership, during which time we have expanded the business significantly from just two hostels to 14, and have redefined the hostel concept into the design-led hospitality experience that today’s

guests want. We are very pleased to have sold Generator to Queensgate, and are confident that the business will continue to grow and thrive under their stewardship.” Jason Kow, CEO of Queensgate Investments, said: “Generator Hostels represents high-quality freehold assets, robust revenues, an attractive lifestyle brand, and material scalability opportunities. Generator Hostels plays to Queensgate’s strengths of working with incumbent management to improve the customer experience, to streamline operations and to bolt on additional assets to this impressive platform.” Patron was advised by Lazard and CMS; Queensgate was advised by Brown Rudnick. Invesco Real Estate was represented by Freshfields.

Mallory Court’s luxury Elan Spa to open its doors on April 14

Hotelier & Hospitality Design

It’s been revealed that the new Elan Spa at Mallory Court Hotel will open on April 14, marking the first spa to launch in Warwickshire for over 10 years.


The luxury spa, situated at the hotel just outside Leamington Spa, has been designed to combine ‘countryside chic, glamour and decadence’, and will be surrounded by 10 acres of land. Facilities include an outdoor vitality pool with countryside views, glazed outdoor sauna, Rhassoul mud room, seven treatment rooms, 10 metre indoor Hydro pool, sauna, steam room and gym.

Garden trails and wellbeing/ mindfulness retreats are also planned. There are 12 new spa bedrooms, in addition to the existing 31 bedrooms in the main hotel. The hotel is part of the Eden Hotel Collection, a privately-owned portfolio of nine properties headed up by managing director Mark Chambers. The spa will be the only one in Warwickshire to offer IIa, an organic luxury skincare brand with spa products ethically sourced from wild harvested plant and mineral ingredients.

Industry News

HandPicked Hotels acquires Stanbrook Abbey from Clarenco

Clarenco, the operator of the Amazing Venues brand, has sold its second hotel in two days following the acquisition of the 56-bedroom Stanbrook Abbey hotel in Worcester by Hand Picked Hotels, for an undisclosed sum.

The off-loading of the two properties has left Amazing Venue with four properties: Ackergill Tower in the Scottish Highlands and three hotels located on Second World War forts in the Solent estuary, including Spitbank, No Man’s and Horse Sand. The acquisition of Stanbrook Abbey takes the Hand Picked Hotels portfolio up to 20. Located within a 26-acre walled estate at the foot of the Malvern Hills, the hotel is located within a Gothicstyle abbey dating back to the early 16th century, once inhabited by Benedict nuns. Additions to the building were later added by Augustus Pugin, the architect of the Houses of Parliament. The property includes a wedding and events suite created with the abbey’s presbytery and a 100ft bell tower overlooking the River Severn. There are a total of 17 function rooms. Julia Hands, who founded Hand Picked Hotels in 2001 with her husband, financier Guy Hands, said: “The acquisition of Stanbrook Abbey Hotel is a delightful addition

to our portfolio of country house hotels with fascinating histories and stunning architecture. “It also fits with our planned growth to acquire hotels in strong locations across the UK, close to good transport links to major cities.” Hand Picked hopes to add a small number of bedrooms in disused spaces within existing buildings at Stanbrook Abbey, as well as look as other options to enhance the hotel.

Lodore Falls hotel in Borrowdale, Cumbria, has reopened following the completion of the first phase of an £8m refurbishment programme. The hotel, which is owned by the Lake District Hotels group, closed for six weeks during which time the entire ground floor – including its lobby, lounge and restaurant – has been refurbished in a completely new style.

Suzanne Hurndall, chief executive of Clarenco, said that the company has no plans to sell any more properties and will continue to grow and trade its remaining businesses.

The company said the new décor reflects the local landscape in texture and colour, with designs featuring slate and wood with palettes of soft green and purple contrasting with burnt orange.

“Clarenco is delighted to have found a purchaser for Stanbrook Abbey Hotel, who not only has a proven track record in the industry, but is as excited and passionate about the hotel and its opportunities as we have been.”

Dani Hope, marketing director of Lake District Hotels, said: “We are delighted with the new look of the hotel, a lot of time and work has gone into the project, from the initial planning, to the hard work from local tradesmen, along with many of our employees, who have worked tirelessly to get the hotel up and running in time.”

Hurndall added that Mike Clare, the multi-millionaire founder of the Dreams bedroom stores and the property development business Clarenco, had very much enjoyed the renovation of Stanbrook Abbey, which the company had bought in 2010. “As a serial entrepreneur, there is always the chance that he will make further acquisitions,” she added.

The second phase of the refurbishment has also started, with the property expected to reveal its newly refubsihed garden suite function room and conservatory extensions in June. Following that there will be two more phases to the refurbishment, with a brand new brasserie opening in December and the addition of a new spa and 14 bedroom suites in spring 2018.

Hotelier & Hospitality Design

Yesterday the group sold the 30-bedroom Château Rhianfa in Menai Bridge on the Isle of Anglesey to Roger Hancox of Interesting Hotels.

Lodore Falls unveils first stage of £8m refurbishment


Industry News

Tamburlaine Hotel to open in Cambridge with former Waterside Inn chef The Tamburlaine Hotel – from the Dublin-based O’Callaghan Hotel Group has confirmed it is to open in Cambridge on April 1, with a former Waterside Inn chef across its three dining spaces.

First announced in December 2015, the 155-bedroom hotel on Station Road will be the O’Callaghan group’s first UK opening. Rooms will start at £200 per night.

Hotelier & Hospitality Design

General manager will be Zac Pearse, former manager of Malmaison’s Charterhouse Square London and the Hotel du Vin in Henley-on-Thames.


Executive chef will be Alan Dann, whose career has included roles at the three Michelin starred Waterside Inn in Bray, Restaurant Pierre Gagnaire in Paris, and Restaurant Michel Guérard in southwest France, as well as head chef positions throughout France and at English country hotels. Dann will oversee all food at the hotel, including in the main Brasserie, which will serve a menu of locally sourced, seasonal dishes and grills from breakfast to dinner. Typical dishes will include grilled breast of wood pigeon with puy lentils, pickled girolles and parsnip;

Blythburgh pork with heritage carrots and Aspall cider jus; or from the grill, a rare-breed beef rib eye; Barnsley chop; and Norfolk Black chicken supreme. There will also be a cocktail bar. Cocktails will take inspiration from the university and history of Cambridge, such as the King’s College Spritz, with Cambridge gin, Aperol, lemon juice, and rhubarb spirit with Champagne; or the Cambridge Sour, with Monkey Shoulder, Disaronno, lemon juice, gomme syrup and egg white.

The property also has five conference rooms available to hire for meetings and events. The décor comes from the Shoreditchbased Bryan O’Sullivan Studio, and features a double-height lobby in the entrance hall, a feature staircase, an overlooking library, pendant lighting, large windows, leather banquettes in the dining areas, vibrant foliage in the Garden Room, and bold tiled floors and neon lighting in the Steam deli.

The hotel – which is named after a play by Christopher Marlowe (a former fellow of Cambridge University’s Corpus Christi College) ‒ will also feature the colonial-style Garden Room, offering afternoon tea, Champagne and cocktails.

“We are very excited to be opening this significant and stunning hotel in Cambridge,” says Pearse. “We want locals to see Tamburlaine as their hotel; a place where they can come for a special dinner with family, cocktails or afternoon tea with friends, or grab a coffee and sandwich from our deli on their way to the station. Tamburlaine is a vibrant place for everyone to enjoy.”

A delicatessen, Steam, will offer fresh salads and daily sandwiches, plus yoghurt and fruit pots for breakfast. It will also serve wine and charcuterie in the evenings.

The family-run O’Callaghan Hotel Group operates four properties in Dublin – the first of which, the MontClare, opened in 1990 ‒ plus The Elliott Hotel in Gibraltar, and the Annapolis Hotel in Maryland, USA.

CASE STUDY - InterContinental London – The O2

All images courtesy of InterContinental London – The O2

‘If people notice the lighting then you’ve got it wrong’ The hotel features 453 rooms and suites over 18 floors. The ground floor Meridian Lounge and first floor Clipper bar complement the vibrant rooftop Eighteen sky bar, but what of the lighting? All front of house light fittings, from the reception area, corridors and meeting rooms through to Eighteen, The Spa and the enormous pillar-free Arora Ballroom are LED. This delivers great flexibility, high levels of reliability and excellent energy efficiency. Delivering a project of this scale, over 600 LED drivers and boards were required, on time and on budget required close cooperation and Century Lighting acknowledge Tridonic’s role in meeting these demands. Andy Tsui, Specification Sales Engineer, Century explained; “Tridonic understood the scale of the project and couldn’t do enough to ensure that we had the drivers and boards we needed when we needed them.” The hotel’s exterior consists of vast windows allowing natural light to flood the interior whilst enabling guests to view Canary Wharf’s skyline. Maximising on the location was a priority, but at night when the view is most impressive glass can act more as a mirror of the interior, thus distorting the external view. The lighting needed to be soft enough to eliminate this problem, provide an ambiance that enhanced the setting, whilst making people feel welcome and relaxed. In the Market Brasserie, that seats 160, there was a danger that it might feel like a large, functional canteen. The use of targeted down lighters creates a more intimate feel, depending on time of day and occupancy levels.

A huge challenge was the illumination for one of Europe’s largest column-free ballrooms. Totalling 3,200 square metres, this 80m x 40m room can also be broken into 14 sub rooms, each configured to meet the user’s specific lighting requirements. The ceiling has 18 coffers, 12 measuring 10m x 8m, the other six measuring 10m x 6m. Each is lit with LED tape which operates as a white light, 2.7K to 4K, or shines a coloured RGB light to create a party atmosphere. There is also a complex grid of hanging points for the installation of additional lighting rigs. The LED strip lighting was also used on the corridor coffers, around the surround in the Clipper Bar and other meeting areas. In total over one kilometre of LED tape was installed. Many of the corridors have their lighting supplemented by LED wall washers located along their length approximately 50 centimetres above the floor level. Tridonic boards and gears were installed throughout the hotel’s 200 space car park to provide a well lit area and The Business Centre was fitted with a bluer, 4K light via a system of Tridonic DALI 300 x 300 panels. Please visit www.tridonic.com for more information. For Enquiries please call 01256 374300 or email Kirstie.Abbott@tridonic.com

Hotelier & Hospitality Design

Observed Graham Clark, Design Director, Grove Developments, a division of Arora Group, the company behind the InterContinental London – The O2. He continued; "The important thing is that the lighting acts in support of the overall design of the hotel.”


Industry News

Work begins on Chester hotel expansion An extensive refurbishment and extension programme is underway at the Valor Hospitality Europe managed hotel, DoubleTree by Hilton Hotel and Spa Chester. To accommodate increasing demand at the 140-bedroom hotel, especially for residential spa breaks, work has now started on an extension which will see 79 new bedrooms, including suites added to the property. Space for additional car parking is also being created. The design of the new bedrooms, led by interior designers Rethink Interiors, will take inspiration from the hotel’s rich history which was originally a manor house built in the 18th Century and once owned by pioneer balloonist Thomas Baldwin. Artwork in the bedrooms will reflect this, as well as local scenes from around the city and Chester Zoo. The new bedrooms are due to be ready for guests in October 2017. The first phase of the renovation programme completed at the end of 2016 and saw a brand-new restaurant open at the hotel specialising in creating carefully crafted dishes that use British ingredients wherever possible. The Garden Room and Terrace, which offers views out over the original walled garden, allows diners to follow the story of the provenance of the food and drink suppliers, whether it’s from land, sea or garden.

Hotelier & Hospitality Design

While the work on the bedrooms is underway, the courtyard outside the main entrance will be landscaped and extensive work will also take place in the reception, lounge and lobby areas. These public spaces will incorporate luxurious sapphire blue and emerald green tones for a touch of glamour whilst remaining in-keeping with the DoubleTree brand.


Artwork in the public areas will portray Chester landmarks interpreted in an abstract way and the bespoke made carpet patterns were developed from aerial views of the city. The design will also incorporate subtle hints of basket weave, balloon inspired lighting, exposed timber frame furniture and monochrome patterns to reinforce the concept derived from Thomas Baldwin’s association with the building. Brian McCarthy, managing director of Valor Hospitality Europe, said: “The DoubleTree by Hilton Chester is

a popular and successful hotel which is why we’re investing in its long-term future through the expansion. “Chester is a growing market with a strong business community and is a leading leisure destination, especially as local attractions continue to expand and create greater demand in the area. The refurbishment will further establish the hotel as not just a hotel but a leading resort destination for both national and international travellers.” Edward Cross, general manager at the DoubleTree by Hilton Chester, said: “As well as looking after guests from across the UK and further afield, we regularly welcome people to the hotel from the local area for weddings, spa days and dinner or lunch at our two restaurants. Our spa packages in particular are incredibly popular and we’re seeing increasing numbers coming to the hotel looking to enjoy a few days of complete luxury and relaxation. “No matter how far our guests travel to come here, we provide the very highest levels of service. The refurbishment and expansion will further enhance the experience for our guests and allow even more people to enjoy this fantastic city.” As well as The Garden Room and Terrace, the hotel is also home to the Marco Pierre White Steakhouse Bar & Grill. Valor Hospitality Europe has been operational in the UK for 18 months and manages 19 properties in its UK portfolio on behalf of investment vehicles affiliated with MCAP Global Finance Ltd.

Industry News exemplary standard. In addition, the refurbishment needed to be completed as quickly as possible to minimise downtime for the restaurant.“ “The flooring installation went extremely smoothly and was carried out in around two weeks, enabling the restaurant to meet its deadline and reopen to the public earlier this year.”

Atkinson & Kirby helps create ambience for Theo Randall at the InterContinental London Park Lane Atkinson & Kirby has supplied flooring from its Caledonian range for Theo Randall’s InterContinental London Park Lane restaurant, helping to create a sophisticated and prestigious look as part of a complete refurbishment to mark the establishment’s 10 year anniversary.

Since its launch the establishment has won numerous awards, and has been named one of the UK’s top 100 restaurants in the 2016 National Restaurant Awards. To celebrate its 10th anniversary, Theo Randall at the InterContinental London Park Lane underwent a complete refurbishment earlier this year. As part of the project, the restaurant was given a more modern aesthetic to help keep the business fresh in the face of increasing competition from a growing market. The installation was handled by Essex-based contract flooring specialist Chelmer Group. The company also advised on the product

specification during the design and planning stage, recommending the Caledonian range in a natural finish to meet the restaurant’s requirement for a fresher and more contemporary look and feel.

“Our Caledonian range perfectly complements the restaurant’s intimate and striking interior, and we are delighted that it has been chosen for this project.” Atkinson & Kirby’s Caledonian range is available in oak, maple, walnut and blacknut, with a variety of finishes including lacquered, handscraped, brushed and oiled. Thicknesses range from 14/2.5mm to 20/6mm, with widths from 90mm to 207mm. For more information about Atkinson & Kirby visit: www.akirby.co.uk. For more information on Chelmer Group visit: www.chelmergroup.com.

The dining area, which previously had brown leather and dark wood pillars, now boasts bare wood tables, lighter coloured furniture and a partial terrazzo floor, so it was essential that the wooden flooring area complemented these features. Derek Montgomery, from Chelmer Group, explains more: “We selected flooring from Atkinson & Kirby’s Caledonian range, as its natural looking patina provided a striking contrast to the terrazzo and helped to give the room a light and airy, yet sophisticated atmosphere. “As you would expect with such an exclusive establishment, the fit and finish needed to be of an

Hotelier & Hospitality Design

Esteemed chef Theo Randall opened his first restaurant at the InterContinental London Park Lane in 2006.

Paul Martin, Group Product Marketing Manager for Atkinson and Kirby, comments: “Creating the right ambience in a high-end restaurant environment is critical, and flooring plays an essential part in adding warmth, character and style. “


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Hotel Suppliers

Bring Your Own Device from hotel’s perspective

Hotelier & Hospitality Design

You can’t live without your phone? And your tablet is always with you on your travels? It is because you can’t imagine yourself without having access to your favourite content? You’re probably not the only one. And most likely that’s why hotels started to invest in the new trend allowing its guests to enjoy a home-like experience in their interiors.


Bring Your Own Device (BYOD) – this term excites many guests. It means you can bring any type of smart accessory, mostly it refers to phones and tablets (at least for now), and bring it to a totally new environment, such as hotel room, but still receive similar, if not the same, experience as in your own home. For a simpler explanation we need an example. Let’s say you’re a big fan of this new Netflix series and you can’t go to bed without watching the latest episode. Unfortunately your boss sent you out on a long business trip and you dread

the thought of watching it on the screen of your phone or tablet as the size matters. Luckily for you the future is here and your hotel invested in smart TVs allowing content mirroring. What’s content mirroring? Most new generation TVs have a built in box that enables HDMI connection over WiFi. This way you can easily connect any of your smart devices to the TV and share its screen. From there it is not a long way to play Netflix on peer-topeer basis or YouTube channels, or even browse news on bigger screen, if that’s your liking. Add to this room service and you have a movie night just like at your cosy apartment.

Screen Mirroring

So why not meet their expectations and invest in this technology now?

Hoist Group offers screen mirroring within their Fusion TV solution. It’s an interactive platform that enables connecting guest room TV sets to IP network – without any extra cabling. If you wish to see how it works, visit their BYOD is an upcoming trend. But some stand HT 116 at Travel Technology are already saying it will be more of a Europe that takes place in Olympia requirement than a privilege. We all London on 22nd & 23rd February. know that staying at the hotel stopped being just about the room or size of For more information, visit their the bathroom. Guests expect more. website www.hoistgroup.com.

What the future with Hoist Group holds for you? Check at HITEC – the world’s largest hospitality and technology conference 28th-30th March, RAI Amsterdam, stand 27

With our wide product offering, our flexible solutions, installation services and support you only need one partner for all your products and services. We adapt to your needs. It doesn’t get any easier than that. WIFI & IT | HOTEL TV | HOTEL SYSTEMS | HOTEL LOCKS

info.uk@hoistgroup.com www.hoistgroup.com

Hotel Suppliers

HOW TO USE BESPOKE SOFT FURNIS BRING THE WOW FACTOR TO YOUR This month we have caught up with Mitre Linen’s Rachel Price, to discuss how hotels can give the wow factor to their rooms using the latest soft furnishing trends. We have compiled all her tips on how to create a luxurious room using the latest colours, prints and textures onto your curtains, cushions, bed runners and bedspreads.

Hotelier & Hospitality Design

Go for a wow effect


Be on trend and choose this year’s bold designs and colours. Don’t be afraid to be bold and embrace glorious geometrics with splashes of lime and grey, bright animal prints and glamorous metallic undertones. There’s a whole range of delightful crushed velvets, tartans and printed linens on the market today which

will give any room an added wow factor. First impressions count and a unique room décor will help to make your establishment hotel stand out and create an unforgettable stay.

Try using different tones Transform your bedrooms with the use of colour this season. Popular this year are the rich and bold colours including aubergine, navy, purple and walnut or striking shades of magenta, scarlet and lilac. All can bring a real impact to a guestroom. Earthy colours such as slate, chocolate, lime and taupe are softer on the eye and give a

room a more subtle, muted tone. Also in demand at the moment are the vintage tonal colours including dusky pink, soft gold and chalk blue which add a beautiful, delicate look to a room.

Go outside for inspiration The outdoors trend was popular last year and it is set to continue in 2017. It’s a beautiful style which works very well for guest-rooms because it evokes a sense of calmness and tranquility – which is exactly what you need when you are away from home.

Hotel Suppliers

SHINGS TO HOTEL This is a striking trend which has really started to take off this year. Try mixing and matching floral prints and bird prints for a traditional look with a bit of a contemporary twist. These prints look great on runners, cushions and blackout lined curtains in a room and help to create an indulgent setting. We love them in this season’s slate, pistachio, claret and petrol colours.

Go denim Recently, Dulux announced that their colour for this year is the extremely versatile and sophisticated ‘Denim Drift’. Blue is proving to be in demand and, at Mitre Linen, we’re seeing blue having a big influence on interiors in luxury Bed and Breakfast establishments already. Plan your refurbishment well

Customers today have very high expectations so it is crucial to make sure that the room they will be staying in is all they have dreamed of. Try to invest in quality products and ask for professional advice from soft furnishing experts to make sure each room is both stylish and comfortable. When you are choosing fabrics, try to think about pattern repeats and picture how these would look in the room. An easy way to add a touch of glamour to any room is to add colour, different textures and prints. It is a good idea to provide blackout curtains (something that we offer as standard at Mitre Linen) because they help your guests to enjoy a good night’s sleep without being disturbed by outside light.

Make your budget go further Don’t despair if your budget is tight as it is still possible to

create an exciting space for your guests. One way you can do this is to reconsider the sizes of your cushions and runners so you can best use the width of the fabric.

www.mitrelinen.com To find out more about Mitre Linen’s bespoke soft furnishings service, contact their friendly team on 01685 353 454

Hotelier & Hospitality Design

Try stylish bird and floral prints


Hotelier & Hospitality Design 20

“RENTAL OF QUALITY LINEN IS as individuals and value their OUR SPECIALITY AND CUSTOMER relationship. SERVICE IS OUR PRIORITY” Many of our customers have been Tip Top Linen Services Ltd. is a with us since we started back in family run growing business that 1988. We are always happy to invite has expanded over its twentyour customers to visit us to see the year history. With over twenty high level of work we provide. years experience in this sector we specialise in the rental and cleaning We believe that we have come this of linen. far today as we pay attention to small details to ensure complete customer With a vast range of colours and satisfaction. fabrics to choose from we are able to meet our customers needs. From Our services are second to none with Quality table linen to bed linen, care taken from the very start when bathroom linen and more. Please the order is taken to delivering the look at our catalogue for a detailed linen and ensuring that our customer range. is always fully satisfied. We cover a 50 mile radius and are able to deliver Since opening in 1988 Tip Top to our customer at an arranged day Linen Services Ltd. has successfully and time that best suits them. grown largely due to word to mouth All dirty linen are sorted and advertisement. We now have over classified individually to ensure no 5000 square foot workspace with damaged linen is sent through to the some of the latest machinery in the wash process. industry. We treat each customer

We pride ourselves on our extensive range and prompt delivery even when customers have last minute arrangements. A short list of other services: • •

• • • • •

Large stock of linen for any additional requirements Covering a 50 mile radius (Bedfordshire, Hertfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire, Middlesex) Open during Christmas and bank holidays One off hire available Service is available six days a week. If you are busier than normal we can provide same day service without any additional cost. The linen we supply will be specifically for you and not be shared with any other customers.


Hotel Suppliers Table Linen: • • •

Napkins Table cloths 54x54, 54x70, 54x90, 70x70, 90x90, 70x108, 70x144 90”round, 108” round, 120” round and 130” round Slips 36x36 & 45x45

Bed Linen: Ranges start from 130 tc to 300 tc • • • • • • • • •

Single bed sheet Double bed sheet King size bed sheet Super king size bed sheet Duvet cover single Duvet cover double Duvet cover king size Duvet cover super king size Pillow cases

Chef Wear: • • • • •

Jackets Coats Waiter Jackets Trousers Apron with bib

Supplementary: • • • • •

Kitchen cloth Waiter cloth Oven cloth Glass cloth Hot towel (one time use)

Bathroom linen: Ranges start from 450 tc to 600 tc • • • • •

Bath sheets Bath towels Hand towels Bath mats Face towels

Please feel free to contact us for a free quotation. We will endeavour to meet your requirements however large or small. We are open 6 days a week and have a 24 hour answer phone. For emergencies we have also provided a personal mobile number. Tip Top Linen Services Ltd 01582 495485

www.tiptoplinenservices.com info@tiptoplinenservices.com

Business Directory

Concept are acknowledged as one of the leading bar specialists and innovators in the industry and naturally we feel we could be of interest to you on specific projects, either as bar consultants, suppliers, installers or purely as fabricators, which being in house allows us to keep a tight control over all aspects of manufacture. Concept are pure bar specialists and that is our forté, we provide quality functional bars for any environment for anyone who is serious about bars and it has led us to work for most of the key and innovative operators in the industry. Our fabrication is of the highest quality and speciality, and because of the nature of the fabrication and expertise and the design we offer, we can make each bar bespoke to a client’s exact requirements. Concept bars, Midway House, 51 Huddersfield Road, Meltham Holmfirth, HD9 4AF - 01484 852666


Hotelier & Hospitality Design

English Trading Co has been supplying some of the world’s most recognisable names and brands in the hospitality industry since 1975. Our comprehensive product range covers everything for the contract hospitality industry, from bed linen, duvets, pillows, mattress protection, luxury toppers, towels, bathrobes & slippers; right through to soft furnishings, curtains, tracks, poles and blinds.


The Coravin Wine System is the only tool in the world that lets you pour wine without ever removing the cork using Coravin’s proprietary technology. Now wine enthusiasts can expand their palates by exploring, comparing and contrasting regions, varietals, producers, styles and vintages without exposing entire bottles to oxidation. Restaurants and wine bars can use the Coravin System to expand their wine programs by offering better wines by the glass, without the risk of oxidization if a bottle is not sold that night, while wineries and wine stores can offer customers a taste of fine wines before they buy.

www.coravin.com The Fine Bedding Company Hotels Division – Specialist manufacturers/suppliers of hotel duvets, pillows, mattress protectors & pillow protectors .

Vigorous sourcing from across the world is complemented by our very own state-of-the-art manufacturing and warehouse facility, located in the UK. A dedicated design and planning service will help you create the perfect look with a range of fresh designs and ‘inspiring ideas’. Finally, our professional installation team will ensure all products are expertly fitted to meet the most exacting of standards.

100 years of heritage and THE experts in hotel duvet & pillow manufacturing, with our own Smartfil® advanced fibre filling that can’t be found anywhere else in the market, we have revolutionized hospitality bedding. Having reinvested £1million into our state-of-the-art, purpose-built manufacturing facility, we set the standard for the highest performing commercial bedding for hotels. Light, washable, hygienic hotel bedding that’s a dream for both guests and housekeepers alike, & can be washed in-house to save on laundering.

Unit 1, Gibson Drive, Buckshaw Village, Chorley, Lancashire, PR7 7JR. sales@englishtradingcompany.com, +44 (0)1772 431 549

The Fine Bedding Hotels Division, Unit 10 Cobra Court, Blackmore Road, Trafford Park, Stretford, M32 0QY, +44 (0) 7780 443224 info@finebeddinghotels.co.uk



Flexfurn is the specialist in flexible and functional furniture for the hospitality industry. We carry a wide range of foldable or stackable chairs, tables, trolleys, covers and accessories. On top of that Flexfurn sells the X Design brand, a portfolio of design lounge furniture that we develop and manufacture ourselves. The range contains lightweight, multifunctional and practical party/dining tables, chairs, lounge seats and accessories for hospitality professionals. Custom made trolleys ensure that the furniture is easy to store or transport. The range contains furniture for outdoor as well as indoor use. X Design pieces are sold exclusively by Flexfurn. For more information, contact us via info.uk@flexfurn.com or visit our website


LeisureBench Limited is one of the country’s leading suppliers of outdoor furniture and garden buildings. Our range of products is extensive, starting with our stunning range made from Grade ‘A’ premier teak. Our Oasis Rattan collection, is modern, durable, very strong and is virtually maintenance free. Take a look at our aluminium collection, which is both lightweight, weatherproof and easy to move. The hardwood range is selected from trusted and certified sources, including heavy duty picnic tables in round and ‘A’ frame designs. We also stock furniture made entirely from recycled plastic, which is tough and long lasting, whilst our extra thick steel Tolix Style chairs and ISOTOP sleek table tops will give a splash of colour to your outdoor area. 01949 862920 sales@leisurebench.co.uk.


Business Directory

Its success is built on a dedication to product development, a commitment to first-class customer service, and engineers who ensure that each and every system is perfectly installed. One of its products, The Entertainer™ - a touch screen entertainment system - has become the industry leader with a customer base ranging from luxury cruise liners to holiday parks, from pubs to play centres. The National Bingo™ game and the Pulse jukebox have been introduced to the already impressive list of features on the new Entertainer™.

At Nomique we deliver innovative, high quality, British manufactured sustainable seating solutions. We are a company to be trusted, for both loyalty and reliability. We are continually exceeding our customer’s expectations with our extensive knowledge and experience. Our team believe in going the extra mile to create the best quality for the most accessible price. Designing with ergonomics and flexibility in mind, to produce seating to suit everyone and every environment. Nomique Seating Ltd, Unit A, Halesfield 14, Telford, Shropshire, TF7 4QR.

To see more and book a free demonstration call 01572 771363 or visit our website:

01952 585828



Sentinel is a company with a clear goal: we offer water treatment products and services that provide the best lifetime protection for heating and hot water systems. We are recognised and endorsed by the leading suppliers of heating and hot water systems and associated components. Throughout the years, we have developed strong working relationships with many of the largest brands in the plumbing and heating industry. We have a comprehensive range of products supported by approachable experts to help you achieve best practice protection for commercial systems, protecting against limescale, corrosion and accompanying problems which can cause inefficiency or failure, and ultimately impact profits and customer experience. 7650 Daresbury Park, Warrington, Cheshire, WA4 4BS


SICO Europe is the leading worldwide manufacturer of mobile folding space efficient products that help you maximise your space. The detailed engineering and superior manufacturing that goes into every SICO Europe product is supported by a strong warranty programme and excellent customer service. SICO Europe is committed to serving the hospitality industry with a complete line of innovative products designed to assist you in turning rooms around quickly and increasing room flexibility, for example our mobile folding tables, stages and portable dance floors quickly transform a meeting room into a party room, a banquet into a convention space, or a reception into a dance.

+44 (0) 1928 704 330

The Link Park, Lympne Industrial Estate, Lympne, Kent, CT21 4LR. +44(0)1303 234000sales@sico-europe.com



Forever Better’ with Miele Professional. Miele Professional is the global leader of commercial laundry equipment and dishwashers, providing the highest quality products designed to deliver exceptional results every day. Renowned for their outstanding build quality, innovative technology and energy efficient performance, Miele prides itself on its attention to detail.

The Synergy Grill is a pioneering chargrill that uses 52% less gas. This gas saving equates to an average of £12,238 every five years, helping cultivate a carbon neutral kitchen. It also uniquely has no fat tray to clean. These benefits have been adopted by top chefs and snagged top prize for innovation at The Commercial Kitchen Show where the judges were “Wowed by a British-made design that is a true innovation for chargrilling.”

0845 365 6608

The greatest benefit, however, is flavour. Synergy Grills get hotter than average chargrills. Heat ‘atomises’ the natural fats that are released during cooking which are misted back into food making it incredibly succulent.


01480 811 000 info@synergygrill.com



Hotelier & Hospitality Design

Mediatheme Limited is one of the UK’s leading providers of touch screen entertainment, providing reliable, professional and ‘fun’ products and services for customers across the UK.


Business Directory Beverages


Interiors & Design Philip Watts Design +44 (0) 115 9269756

Hi Spirits +44 (0)1932 252100 www.hi-spirits.com

Tevalis 01923 294446 www.tevalis.com



We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills

WRS +44 (0)1933 533880 www.wrssystems.co.uk


Hotelier & Hospitality Design 24

Tableware www.slateware.co.uk +44 (0)1248 600656

Neon creations +44 (0)1204 655866 www.neoncreations.co.uk Coffee + Coffee Machines

Flexfurn +44 (0)1242 524777 www.flexfurn.com


The Spirit Lab Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk

We are a team of professional bartenders who have built a career in high end venues both in the UK and in the Asia Pacific.

www.spiritlablondon.com Telephone: 02033562949 Address: 4th Floor, Rex House, 4-12 Regent Street, London

OASIS GRAPHICS +44 (0)1242 524777 Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics

Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk

e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk

Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com




FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk

BALMORAL TEXTILES (028) 90617431

Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com

Radnorhills www.radnorhills.co.uk sales@radnorhills.co.uk


Interiors & Design Jura +44 (0) 800 552 5527


CUBBINS 01434 604 181 www.cubbins.co.uk

To advertise in the directory please contact Andy Bell on 01843 448443 Prices from ÂŁ120 for the year.

DoubleTree by Hilton Increases UK presence with 12 hotels opened in 12 months £16M investment programme for eight conversions brings total to more than 30 DoubleTree by Hilton properties in the UK

Eight of the 12 hotel openings were part of a £16 million conversion programme, providing unique, contemporary accommodations and full-service facilities to guests in Aberdeen Treetops, Bristol North, Coventry, Dartford Bridge, Edinburgh Airport, Newbury North, Southampton and Strathclyde. Dianna Vaughan, senior vice president and global brand head, DoubleTree by Hilton, said, “The addition of 12 UK hotels in 2016 - from Aberdeen in Scotland to Southampton on the South Coast - took us past 30 properties and significantly strengthened our position in the market. Within each of these hotels, guests can expect the DoubleTree by Hilton signature welcome, complete with the warm DoubleTree Cookie - always delivered with a smile.”

Since launching in the UK in 2008, DoubleTree by Hilton has expanded rapidly across the country, opening an average of four new hotels each year. The brand offers a consistent, upscale standard of accommodation within a varied portfolio which has grown to incorporate many long-established hotels, such as DoubleTree by Hilton Hotel London - Ealing and DoubleTree by Hilton Hotel London - Hyde Park. Each hotel in the conversion programme has been refurbished, now showcases individual design and F&B concepts, reflecting the location of each property and newly renovated meeting spaces, commencing with DoubleTree by Hilton Hotel Strathclyde in October and completing with DoubleTree by Hilton Hotel Edinburgh Airport in December. Beyond the iconic warm DoubleTree Cookie welcome, each hotel provides guests with a full complement of services and DoubleTree by Hilton brand amenities, including the Wake up DoubleTree Breakfast™. Each of the hotels is also part of Hilton Honors, the awardwinning guest-loyalty program for Hilton’s 14 distinct hotel brands. Hilton Honors members who book directly through preferred Hilton channels save time and money and gain instant access to the benefits they care about most, such as an exclusive member discount, free Wi-Fi and a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay. Members can also redeem their Points for free nights, to gain access to unique events through the Hilton Honors auction platform. For more information or to make a reservation, travellers may visit doubletree.hilton.com. For more news on DoubleTree by Hilton hotel openings, visit news.doubletree.com.

Hotelier & Hospitality Design


oubleTree by Hilton, one of Hilton’s (NYSE: HLT) 14 market-leading brands, has introduced an additional 12 properties to its UK portfolio in the past 12 months and now welcomes guests at more than 30 hotels throughout the country.


Hospitality Technology

LaLiT London opts for pioneering wireless charging LaLiT London, located in the heart of London near Tower Bridge, has opted to install the latest development in wireless charging, as it provides guests with convenient, ultra-modern charging facilities that enhances the guest experience. The technology is supplied by CHARGit, and allows for multiple devices, such as smartphones, tablets and laptops to charge simultaneously through a surface, without the need for plug cables, offering ease of use for consumers, and a new service offering for venues. It’s been installed in several communal areas within LaLiT London, with plans underway to install it in every hotel suite. Tiago Stattmiller of LaLiT London said: “We want to be able to offer our guests the very best experience. Implementing cutting edge technology such as CHARGit within our hotel allows us to differentiate ourselves and set us apart in a very competitive market.”

Hotelier & Hospitality Design

Tiago added: “With CHARGit’s wireless charging technology being a relatively new concept, we know it will be something our guests will recognise and appreciate. The ease of use is a key part of what it has to offer, as we want our guests to have an enjoyable, relaxing and stress free stay. We are particularly attractive to international travellers, and the fact that CHARGit removes the need for travel plug adaptors is another key benefit.”


CHARGit’s technology works by fitting a unit under a table or counter surface to create a charging zone, known as a CHARGzone. This zone can then charge multiple devices at once, simply by placing them within it. Compatible devices need only be placed within the CHARGzone to charge, while noncompatible devices can have a CHARGkey added, providing them with the same function, with no precise alignment needed for charging to begin. The fitted unit, known as a CHARGhub, is a ‘through surface transmitter’ that can be installed to the bottom of any non-metallic surface (a wooden table or counter for example). There is no need for core-drilling, which can potentially damage aesthetics/ décor, with the unit only needing to be screwed in place.

For devices that don’t have wireless charging capability already installed, a CHARGkey is necessary, which acts in a similar fashion to a key fob. Having a CHARGkey plugged into a smartphone, tablet or laptop’s USB/charging port allows it to charge wirelessly. LaLiT London has installed CHARGzones at its reception desks, in two meeting rooms, its headmasters lounge and teachers lounges, the restaurant and also in the spa and gym. Plans are in place to roll out CHARGzone’s in all of the hotel’s suites. Hayley Freedman, Director of CHARGit said: “The great thing about wireless charging technology in its present state is that it offers something new. LaLiT London is currently ahead of the curve, but it won’t be long until wireless charging becomes a standard offering. LaLiT will then be in the advantageous position of having the infrastructure in place, while already having benefited from offering it ahead of rival hotels.” For more information on CHARGit and what wireless charging can offer, please visit the website via www.chargit.co.uk or ring 0333 700 8889.

Hospitality Technology

Profit, Maximise and Simplify your hotel with GuestCentrix Hospitality Software GuestCentrix Hotel Solution offers the complete solution, no matter how large or small the property. Implementing a hospitality software solution from GuestCentrix for your hotel will allow you to profit from our years of experience of building enterprise level systems for hotels large and small. With a complete package of applications to suit front desk, food and beverage, housekeeping, revenue management and conference departments, GuestCentrix offers a powerful, yet easy to use solution. Related GuestCentrix Products for a Hotel All hotels have different needs and requirements. GuestCentrix offers the property operator a number of applications to help maximise profits and simplify the business. The following are just some of the products found in some of our hotel clients:

• Property Management System

The GuestCentrix Property Management System (PMS) is a mature and feature rich application. Our GuestCentrix PMS lies at the heart of the GuestCentrix software solution.

• Point of Sale

GuestCentrix POS is an easy to use, feature rich and scalable Point of Sale software solution. GuestCentrix POS has an easy to use front end touch screen.

• Conference & Banqueting

Hotelier & Hospitality Design

GuestCentrix Conference and Banqueting (C&B) is a powerful yet easy to use conference, banqueting and events management application.


Key Benefits • Complete hotel software solutions with PMS, POS, events management and online booking applications • User friendly graphical interface • Easy to navigate menus • Cloud based options meaning no costly local servers • Constantly updated software solution, bringing new features and functionality • System configuration options to suit specific property operations

• Central Reservations System

GuestCentrix CRS offers multiproperty operators a powerful hospitality software solution. Multiproperty operators understand the importance in having a robust central reservations solution at the heart of their operations.

• E-Messaging

Reach out to your guests and automate your guest communication. Reach out to your guests and take the effort out of guest communication.

• Trust Accounting

GuestCentrix Trust Accounting is widely regarded as the industry leader in integrated solutions for Strata Title and Serviced Apartments.

Online bookings and channel integration GuestCentrix offers powerful connections to online channels via 3rd party channel managers. GuestCentrix Web Interface Manager has the added power to yield on the rates published to online channels. For further information please contact us on sales@cmshospitality.com or (+44) 118 9485 637.

• Interfaces

Hotel and hostel operators have a wide variety of systems that needs to connect to GuestCentrix.

• WebApps

GuestCentrix WebApps, bringing hotel information to your finger tips. GuestCentrix offers three WebApps that offer mobile solutions via smartphones and tablets G-Phone Designed to run easily on a smartphone.

• Cloud Hosting

CMS Hospitality offers cloud hosting for all of our software applications eliminating the need for servers to be located at your property.

Avenista Table Reservations also provide all-inclusive access to their incredible support team (awards surely coming sometime soon!) who can implement booking strategies and take care of all of the administrative duties involved in managing the software too. It’s no surprise that Avenista® customers tend to be busy, extremely well-run restaurants who are always looking for that extra bit of efficiency and want it without hefty prices attached. Unlike so many booking systems Avenista® do not operate a Diner portal and so will never attempt to sell tables from competitor restaurants or gazump a restaurant’s Google ranking.

Never heard of Avenista®? Well, perhaps you can be forgiven. With the stampede towards basic, web-based booking systems in recent years many restaurateurs completely overlooked this unassuming UK company, attracted instead by the fanfares of the big booking operators. But one size does not fit all and having experienced high running costs or poor service delivery many restaurateurs are now looking elsewhere and finding Avenista has intelligent, super-easy software with everything they need and more for often a fraction of the cost. With more than 10 years’ experience delivering Table Reservation software the team at Avenista® know what makes busy restaurants tick and have continuously honed and polished their software to make running a Front of House effortless. These days millions of diners are seated each year using Avenista® systems. Oddly perhaps, at Avenista® their mission is for their customers to spend the minimum time possible using the booking software, yet still have the software do exactly what the customer needs, enabling them to spend more time in their restaurants on activities where they can really add value. To achieve this they worked on making Avenista® intelligent and efficient without taking away any of the features that allow restaurants to deliver really personal service to their Diners. And, so keen are they to deliver on the mission they

As Kerry Beswick (Managing Director of Avenista®) says – “We have absolutely no relationship with Diners at all. Everything we do is focused on the restaurateur. We are all about providing the absolute best tools and services for our customers to help them make the best restaurants.” With an impressive client roster, awesome features (including a new online payment feature for events and deposits – saving restaurants huge amounts of time, and reducing no-shows), and pricing lower than anything comparable, many restaurateurs are now getting the message and switching to Avenista® saving themselves time, money and headaches.

Mobile Friendly/App Friendly Bookings Marketing & Promotion Tracking Extensive Pre-Payment Features Intelligent Diary With Class-Leading Flexibility Table Management Walk-Ins and Waitlisting SMS Paging FREE Online Bookings Avenista is the must-have tool for busy restaurants still struggling with pen and paper and is also the solution most favoured by restaurants needing an alternative when existing providers prove slow, expensive or ineffective. You built a great restaurant by insisting on quality, attention to detail and customer service. Now choose Avenista to ensure you get the same from your reservations partner.

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London was the capital of the casual dining world last week – as Casual Dining returned to the Business Design Centre in Islington to showcase the best new products, solutions, insights, and innovations of the year.

Hotelier & Hospitality Design

The multi-award winning event enjoyed its fourth year of significant growth, raising the bar yet again to serve up 4,785 unique attendees, with over £736m annual spending power, to its 200 exhibitors. Notably, nearly one in three visitors are responsible for a corporate spend of over £500k.


Demonstrating their growing appetite for casual dining, senior executives from all the UK’s biggest restaurant, pub and bar groups, plus thousands of independent operators, hotels, wholesalers, distributors, attractions, and contract caterers, packed the aisles to discover what’s new and next at this vibrant industry showcase. Significantly, the strong footfall has been backed by glowing testimonials from across the show floor. Fantastic, excellent, informative, busy, successful, unmissable, and essential – are just some of the words attendees have used to describe the show so far.

Casual Dining reports 9% increase in attendance for 2017 Casual Dining enjoys its best show yet with nearly 5,000 attendees

“Casual Dining is always a fantastic opportunity to discover something new,” says Garry Duncan, operations director at Nando’s. “It’s become the meeting place for our industry.” “Brilliant show again, with the most innovation I have seen at any of the shows this year,” says Tim Foster, co-founder of the Yummy Collection. “I thoroughly enjoy visiting Casual Dining. It’s a must attend event!” says John Metcalf, commercial director at Strada. Among the attendees were also senior decision makers from Jamie’s Italian, JD Wetherspoon, Enterprise Inns, Whitbread, Marston’s, Revolution Bars Group, Mitchells & Butlers, PizzaExpress, Pizza Hut Restaurants, Carluccio’s, Prezzo, GBK, Punch, ASK Italian, Zizzi, Greene King, Bella Italia, Café Rouge, Las Iguanas, Giraffe, K10 Restaurants, ETM Group, Côte Restaurants, Yo! Sushi, Papa John’s, Glendola Leisure Group, Bourne Leisure, Hollywood Bowl, The Rank Group, Gordon Ramsay Restaurants, Stonegate Pub Company, Charles Wells, Compass Group, Sodexo, WSH, Bidvest

Foodservice, Hilton, Thwaites hotels & spas, and wagamama (winner of ‘Multiple Casual Dining Restaurant of the Year’ at the Casual Dining Restaurant & Pub Awards 2017).

The industry’s favourite show Chris Brazier, group event director of Casual Dining, calls the support of the show ‘phenomenal’, highlighting the dedication of the thousands of attendees who turned out over both days. Casual Dining 2017 was a record-breaker in every respect, he says. “The fact that we’ve just enjoyed our best ever show – with record numbers of buyers and, more importantly, a record quality of buyers – who battled travel strikes and Storm Doris to attend – is testament to this wonderful industry of conscientious decision makers, who simply wouldn’t miss the two days a year that the casual dining sector gets together. Their support of the show, as always, has been phenomenal. Thank you to all our visitors, exhibitors, speakers, associations, and media partners,” he says. It was this quality of attendees, the high level of engagement, and quantity of new business leads that impressed countless exhibitors. Prompting over 75% of them (another record) to rebook for next year before the show had even closed.

Hotelier & Hospitality Design

“We don’t have to fly across the Atlantic to find the latest industry innovations under one roof any more – Casual Dining has brought all that and more to the UK,” says Karen Forrester, CEO of TGI Friday’s UK.


Summing up their exhibitor experience Sam Chote, head of sales at Karma Cola, says: “For a business still getting started, choosing the right show can be quite stressful. Casual Dining 2017 was clearly the best trade show we have done – we had so many great conversations.” “We had a huge amount of interest for 2017. We have already signed up to exhibit in 2018 – well done to the Casual Dining team for another fantastic show,” says Terry Larkin, group general manager at JJ Food Service. “Casual Dining is my favourite show of the year. It always delivers a good atmosphere and a high level of serious visitors looking for innovative ideas and quality products – the main reason why we’ve exhibited since the show’s inception,” says Robert Marciano, director of DiSotto Foods. “Casual Dining was another fantastic show. It’s by far the best for us and the quality of footfall is exceptional,” says Kim Addison, marketing director at Vito UK. “This is the second time that we have chosen to exhibit at Casual Dining and I have to say that each year gets better! The contacts and leads that we collected were absolutely outstanding and we have meetings booked as a result beyond all of our expectations. The Casual Dining show is now firmly in our diary as a ‘must do’ for next year,” says Kim Antoniou, founder of Kafoodle.

Show highlights for 2017

Hotelier & Hospitality Design

One of the show’s key draws was its exceptional show content. There were 18 Keynotes and panel sessions covering all the key developments and challenges affecting the industry – from market trends and Brexit to menu innovation, profitability and brand expansion.


Highlights included standing-room only sessions by leading industry operators – Karen Forrester, CEO of TGI Friday’s UK, Martin Robinson, non-executive chairman of CDG, Mark Fox, CEO of Bill’s Restaurants, Jo Fleet, MD of Wahaca, Andrew Gallagher, group marketing director at Côte Restaurants, Jeremy Roberts, CEO of Living Ventures, and David Pellow, VP of operations – Europe at Hard Rock International. “Casual Dining is a great event – two packed days for the industry to get together and share new ideas, discuss trends and an opportunity to meet new suppliers,” says Pellow. As in previous years, market updates were delivered by Simon Stenning (MCA), Graeme Loudon (CGA Strategy), Peter Backman (Horizons), and Kate Nicholls, CEO of the ALMR.

Innovation Challenge Awards & King of Craft – results Designed to promote and celebrate new ideas in the market place, the prestigious Innovation Challenge Awards, attracted over 40 entries this year. Fourteen finalists (chosen by popular visitor vote on opening day) took turns to impress the judges in the live pitching session on Thursday 23 February. Those judges included Chris Knights, group executive chef at Young’s & Geronimo Pubs; James Nye, MD of Anglian Country Inns, Martin Caws, group exec chef at Casual Dining Group; Alyson Scott, procurement & supply chain director at TGI Friday’s; and Alice Elwes, senior purchasing manager at Côte Restaurants. Ascentia FSE’s F1 High Speed Oven, Double Dutch Drinks’s Pomegranate & Basil variant, and Karma Cola by Karma Cola Co were the winners of Gold awards this year.

Europastry’s Crystal Beer Sourdough Burger Bun, Morgenrot’s Ceriux Rubia, and Surgital’s Amichetti Laboratorio Kids took home Silver. While Bronze awards went to 3S POS – Hospitality EPOS (3S POS Online Food Ordering System), Bar Foods (Moroccan Lamb One-Pot), Beacon Foods (Juiceit), Island Oasis (Island Oasis Frozen Beverage Solution), Joe Delucci’s Gelato (Joe Delucci’s Mulberry Gelato), Kafoodle (Kafoodle’s Labelling), McCain Foodservice (McCain Signatures Staycrisp Fries), and New York Bakery (Croll). Other winners at Casual Dining 2017 included Thistly Cross Cider’s Whisky Cask Cider and Freedom Brewery’s Organic Helles Lager, which were both crowned King of Craft 2017. In a first for the show, both received equal marks from the judges, who included selected VIP visitors.

Save the date for Casual Dining 2018 Casual Dining will return to the Business Design Centre, in Islington, London, on 21-22 February 2018. For further information, please visit www.casualdiningshow.co.uk.

Hotelier & Hospitality Design

“Casual Dining is an excellent opportunity for both NPD and networking – I would recommend it to anyone in the industry,” says Ryder Butler, head of procurement at Bill’s Restaurants.


Industry News


A Hotelier & Hospitality Design

After two years working on the £30m renovation and refurbishment of the former St Olave’s Grammar School, S&T(UK) Ltd recently completed work in transforming this architecturally significant Victorian building into the stunning 70 room The LaLit Hotel in London’s Queen Elizabeth Street. The boutique hotel and spa, which combines the finest Victorian architecture with Indian overtones and will have a school theme throughout, is due to open later this month.


Jeff Watts CEO, S&T UK Ltd commented: “S&T was delighted to work with the LaLit Suri Hospitality Group, which has a portfolio of 11 luxury hotels throughout India, on this, its first overseas property. We had a team of over 380 working on the project which included the groundwork, the M&E and total fit- out”. Working with EPR Architects the Suri Group and Archer Humphryes on the interiors, the grade II listed building has been painstakingly restored by S&T using the best in British craftsmanship. From its original oak panelling, cornicing, and striking arched windows to skirting boards, mouldings, chimneys and distinctive bricks, all have been carefully repaired or replaced with like-for-like.


The striking red brick building near the Thames was originally designed for St Olave’s school by Edward Mountford, the architect of the Old Bailey, and built in the 1890s. It was most recently used by Lambeth College. Archaeologists were invited in for 14 weeks to dig the historic ground whilst construction was taking place and found the paths and foundations of the 18th century houses that had lined Tooley Street that were demolished to make way for the original school building in 1855. There had been low level occupancy around the site between the 15th and 17th centuries when the area became a sand and gravel quarry. THE CONSTRUCTION As with any listed building, this project had its challenges, particularly as the building was left empty for nearly ten years and had substantial water damage through dilapidated roofs. The emphasis was always to maintain as much of the original fabric as possible whilst supporting the new loads and layouts. The project progressed in three areas; a new third floor and roof, internals and basements. We inserted a new mezzanine floor between

the existing second floor and roof whilst strengthening the existing roof trusses to support a new replacement. The excavation was nearly nine meters below street level at the deepest point, so we needed a substantial sheet piling ground support system. The basement under the new building, which houses the spa, was formed by a controlled sequence of deep underpins so we could excavate to form new basement levels. Monitors were used to warn us of any excessive movement which could damage the old structure. The site footprint was restricted, so all the excavated materials had to be brought to a central collection point through a series of conveyor belts below ground.’ RETAINING THE KEY HISTORICAL ELEMENTS

‘Working on a listed building is all about discovery. You open something up and find structural problems or dry rot. We’ve worked on many restoration projects; it’s all about restoring what you find with all due care and attention to return it to its former glory,’ says Nick Viscusi, S&T Operations Manager. ‘There isn’t one room out of the 70 that is the same and we’ve replicated original features throughout the project. Every new element was bespoke and had to be site measured to ensure it fitted exactly.

We created a new Westmorland slate roof and at the centerpiece is an outstanding clock-tower that was falling to pieces. We restored all the original timber moldings and were able to commission Smith of Derby, the specialists that made the original bell and clock for St Olave’s, to carry out the clock restoration.’ Even the parquet floors have been restored. ‘The majority of the original floors have been taken up, re-machined and re-laid, sanded and stained to look like it would have done,’ says Hamish Anderson of flooring experts Campbell Contract Flooring. The stonework used throughout the project has also been carefully selected to complement the original. ‘We used two types, Scotch Buff York stone from Yorkshire and white Portland Stone from Devon,’ says stonemason Dave O’Donoghue from Drive Edgware Beautifully restored timber panelling and intricate carved plaster ceilings and cornicing are features throughout the building. The hotel’s centerpiece, the pan Asian Baluchi restaurant located in what was the Great Hall, boasts a vaulted cerulean blue ceiling, wood panelling and a gallery and the former Governors’ Room, which will be the cocktail bar, also has paneled walls and a plaster ceiling.


Hotelier & Hospitality Design



Remarkable Italian Ice Cream

Hotelier & Hospitality Design

Italian gelato has a rich heritage dating back hundreds of years and is hailed as the original ice cream. Developed and produced by their passionate and dedicated team in Italy since 2005, Joe Delucci’s award winning authentic gelato – the latest award being Bronze from this year’s Casual Dining Show - is made with whole fruit and fresh, natural ingredients with no artificial colours, flavours or preservatives.


leading chefs and is stocked by well-known restaurants, hotels, gastro pub groups, dessert parlours, garden centres and cafes through their nationwide wholesale food distribution network. It is served in Nando’s restaurants throughout the country and sold as 500ml tubs in Tesco – these include Vanilla and Strawberries & Cream as well as their signature flavour, Coconut.

For scooping operations, Joe Delucci’s offer a great start-up The indulgent gelato is service with freezer options and beautifully blended and freshly point of sale items to help you in frozen in small batches in Italy your launch. Choose from their before being transported to the many flavours to supplement UK. Joe Delucci’s offer over 30 your dessert menu and create flavours of the most remarkable bespoke recipes. Joe Delucci’s Italian gelato and are constantly is available in 5 litre Napolis, 2.5 working to develop and produce litre tubs, 500ml pots and, about more innovative flavours to add to launch, 120ml theatre tubs in to their extensive range. their five top-selling flavours – Vanilla, Chocolate, Strawberry, With the majority of flavours Coconut and Mango. lower in fat (using milk, not cream) and with less air than A sample box can be requested regular ice cream, you can be for delivery to you (see the assured of a mind-blowingly accompanying advertisement) creamy texture. Served at a or, to taste a fuller range, you slightly higher temperature than can search their website for a ice cream, their dense gelato is Joe Delucci’s kiosk near you. A soft on your taste buds leaving call to head office before you an intensive, long-lasting flavour go will ensure a comprehensive of fresh, natural ingredients. tasting from their trained Their appealing range of gelati gelatistas. and sorbetti is all vegetarian and includes non-dairy, gluten free, Joe Delucci’s Ltd fat-free and vegan flavours. sales@joedeluccis.com T 0844 557 1818 BRC accredited, Joe Delucci’s is the discerning choice for many www.joedeluccis.com

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Cleaning can be a challenging process in busy areas especially when the building has access by members of the public. Staff can be educated in the correct way to move around areas being cleaned during working hours however it is slightly more difficult to keep the public safe in the same situation. It is essential therefore to carry out the cleaning process quickly and effectively and Duplex offers a range of floor cleaning and steam cleaning machines to suit the diverse requirements of the hotel and leisure sector.

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Hotelier & Hospitality Design

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Created by acclaimed interior designer, Anouska Hempel, Blakes Hotel occupies a row of black-painted Victorian townhouses on a quiet street in the heart of Chelsea in London.

A dark and sensual ‘couture’ hotel, Blakes exudes luxury with imagination and fine living with a sense of drama. On visiting it is hard not to be enraptured by the free spirit of the hotel, and it has a palatable sense of adventurous individuality. During the summer, the hotel commissioned the world-renown designer Matthew Williamson to revamp the hotel’s courtyard garden. The space, which is nestled in the heart of the hotel, is an openair oasis for guests to enjoy afternoon tea and delightful evening cocktails. The gorgeous Moroccan inspired tiles influenced the graphic wall mural Like all of his interior designs, Matthew began with the flooring, incorporating modern stone tiling, which was supplied by Solus Ceramics. Earlier this year, Mathew had worked with Nicola Hellett, The Creative Centre’s Manager on his own bathroom and contacted her again when this project was first mentioned to him. It was essential that Solus Ceramics could provide flooring that would be sympathetic to his design but at the same time make an impact.

The tiles, which were chosen from the Moroccan inspired Illustrate range, feature an elaborate and interesting geometric design, brought to life in a palette of expressive grey shades. All of the tiles are beautifully unique and each different piece showcases intriguing rustic effects such as light tonal imperfections. Each tile exhibits unique imperfections and variations The design of the tiles was used to inspire the creation of the stunning graphic mural, painted in pale hues of grey, blue and meline yellow, perfectly conveying the designers kaleidoscopic vision. Working with Harris Murray-Wicks Studio, the British designer refurbished the 775 sqft garden, adding a range of lush, leafy plants, trees, ferns and hostas. Eclectically styled furniture pulls together the other elements of the garden to convey a Mediterranean alfresco lifestyle, whilst fabrics and soft furnishings were taken from Matthew’s latest Osborne and Little collection. For more information see www.solusceramics.com

Hotelier & Hospitality Design

The Garden at Blakes Hotel

Recipes Flooring & Surfaces


Grounds for expansion with luxury garden rooms

Hospitality managers are realising the benefits of additional (and upmarket) overnight suites in their grounds, via luxury garden rooms perfectly specified for their needs. Discerning customers are willing to pay a premium for stand out accommodation that has ‘wow’ factor and is suitably different – and Garden Hideouts are experiencing a surge of interest from the likes of boutique hotels, wedding venues and gastro pubs across the UK.

Hotelier & Hospitality Design

Space optimisation design skills, plus a top quality product that stands up to all the elements can throw at it, have helped position their contemporary and deluxe Arca garden rooms (which uniquely benefit from bespoke interior design) at the high end of a niche sector that is increasingly aspirational and on trend. Their best seller is 6x5 metres and expertly conceived as a self sufficient luxury hotel suite (there is also a Family version with separate bunkroom annexe at 12x5metres). It features a ‘statement’ en-suite bathroom by renowned German manufacturer Pelipal, a clever walk in wardrobe with illuminated vanity area, thermostatically controlled and digitally timed underfloor heating, superior cavity insulation, double glazed aluminium bi-folding doors and external hardwood decking, QuickStep water-repellent laminate flooring, plus all the designer bedroom furniture expected.

A particular USP is they’re interior designed to a level found in the most desirable hotels (or the ultimate bridal suite) and come ready fitted, fully furnished and accessorised to any look, feel or theme required - just add bedding, towels and toiletries and you’re in business. The exteriors are equally impressive, with ethically sourced slow grown hand oiled Western Red Cedar tongue and groove cladding delivering a stunning and highly durable finish. They benefit from a very robust form of construction as used in Canadian house building, plus for more rural locations, there is even the ‘greener’ option of the strongest, most weather-hardened living sedum roofs available on the market. Garden Hideouts MD, Chris Hill, explains: “We guarantee the high levels of craftmanship and professionalism the hospitality sector demands. It’s a complete solution and genuine turnkey operation with all connections to mains, sewerage, electricity and water included. Quite simply, luxury comes as standard with the Arca deluxe hotel garden room, which provides extremely high levels of comfort and convenience – across all seasons - that both impresses guests and encourages return visits.” These truly opulent outdoor hotel suites cost from just £34,950 plus VAT, so to arrange a full (and free) site/ground survey and product demonstration, call 01905 794445, or visit the website at www.gardenhideouts.co.uk



S TA N D A L O N E f r o m

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Our standalone guest rooms are a brilliant way to expand your hospitality business without disrupting your premises or hammering the bank account. At Garden Hideouts, we offer the complete package if you want, from planning and interior design to site preparation and final construction. The result: a collection of self-contained Pods, Shepherd Huts or modern Arca rooms that can be ready for occupation from day one, with a meticulous finish and superior aesthetics that will enhance your business image. Call us today on 0800 advice and survey.

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Hotelier & Hospitality Design

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We assure you that our service uses the highest quality equipment and materials on the market and that our technicians are fully trained and have adopted our company’s philosophy of work quality and customer care. Environment Friendly Cleaning ProductsWe also want to contribute towards taking care of our planet and this is why the products we favour are 100% natural and therefore have little impact on the environment. Your Convenience Is Our Priority If you require an estimate or need to change an appointment, please do not hesitate to call us.

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Hotelier & Hospitality Design - April 2017  

Hotelier & Hospitality Design - April 2017