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October 2016: Independent Hotel Show Preview, Design & Refit, Business Matters, and more...

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Contents October 2016

Industry News Independent Hotel Show Preview Design & Refit Business Matters EPOS Solutions Bar, Drink & Snacks Upcoming Shows Bedding & Linen Directory

6 14 32 48 62 70 84 90 98

Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas. From recent hotel renovations and openings to award-winning luxury hotels and hotel construction projects, HHD Magazine keeps you informed on news that matters most to your hospitality business.

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Industry News

RESIDENCE INN BY MARRIOTT MAKES DEBUT IN LUXURIOUS WAILEA, HAWAII Marriott International has opened Residence Inn by Marriott Maui Wailea – Hawaii’s first. Set against a contemporary Hawaiian motif, the all-suite hotel consists of studio, one and two bedroom offerings. Each suite boasts spacious living zones and fully equipped kitchens. The upscale furnishings; deluxe bedding; flat screen TVs; functional work surfaces, and generous lanais (balconies) that open to a views of the ocean or mountainside — all provide the comfort and flexibility for guests to feel at home in paradise. The Great Room leads to the outdoor living area where guests will enjoy the outdoor pool and hot tub and the patio bar with fire pits. For fun in the sun, guests have the option of putting on the golf green or shooting hoops at the Sport Court® — all with Maui’s natural landscape as the perfect backdrop.

Hotelier & Hospitality Design

Residence Inn’s signature services and amenities including: complimentary hot breakfast, free grocery delivery service; fitness centre; Wi-Fi; business centre, and laundry facilities are available to all guests.


The property also features a 24/7 Market, which provides easy access to grab-and-go snacks and sundries. Additionally, guests who wish to explore the island are encouraged to log-in to the Under Armour mapmyfitness app for a curated running route of the surrounding area. The Residence Inn Wailea Maui also accepts pets. The property contains 1,800-square-feet of indoor function space, which breaks out into the Molokai and Molokini meeting rooms, and a lush green lawn for outdoor special events. The 410 square-foot Boardroom is complete with state-of-the-art audio and visual equipment and designed to accommodate business meetings. In addition to the resort-like features, Residence Inn Maui Wailea offers guests convenient access to The Shops at Wailea, three championship golf courses at Wailea Golf Club, Wailea Tennis Club and three beaches: Makena, Wailea and Ulua. The resort is in close proximity to several of the area’s top visitor attractions such as Maui Ocean Center, and Pacific Whale Foundation, accessible via the courtesy shuttle.

Industry News

Starwood Capital’s Manchester Palace Hotel to be renamed following £25m overhaul The Palace Hotel in Manchester, owned by Starwood Capital, is to be renamed The Principal Manchester, following a refurbishment that is rumoured to have cost in excess of £25m. The iconic 271-bedroom hotel, which officially reopened this month, is expected to rebranded in November as Starwood launches PRINCIPAL, a new ‘urban, lifestyle hotel group’.

A new restaurant venture, The Refuge by Volta, has now also opened. Other hotels owned by Starwood Capital currently undergoing renovation work to turn them into ‘vibrant social centres’, include the Hotel Russell in London and the Grand Central Hotel in Glasgow.

The building is one of 40 hotels acquired by Starwood Capital since 2013, and will be re-named along with hotels in York and Edinburgh, with each one in a building more than a century old. The Palace Hotel in Oxford Road stands 66m high over the Manchester skyline was totally remodelled by its new owners in a bid to restore the ‘grande-dame style’ of the Grade-II listed building. The refurbishment also saw the creation of the largest hotel ballroom in the region as well as a newly commissioned sculpture set to be revealed at the official reopening in September.

Stuart Bowery MI, general manager at Grosvenor House, A JW Marriott Hotel, has been announced as the new chairman of the Master Innholders at the AGM meeting.

new chairman and I look forward to leading the finest hoteliers in the country through a very exciting time – 2018 will mark the Master Innholders’ 40th anniversary since the formation by Derek Balls in 1978.

Bowery, who has been a Master Innholder since 2007, has taken over from Jonathan Raggett MI, managing director of Red Carnation Hotels, to lead the group of recognised hoteliers into its 39th year. Bowery will be supported by the Master Innholders Executive Committee and newly appointed vice chairman, Danny Pecorelli MI, managing director of Exclusive Hotels and Venues.

“My focus for the next two years is to work with the Executive Committee to promote and grow the Master Innholders membership with hoteliers who actively give back to the industry and deliver excellence on all levels. I also look forward to forging strong links with the Worshipful Company of Innholders.”

Before being appointed as general manager of Grosvenor House, A JW Marriott Hotel, in May 2011, Bowery had spent most of his career within the Marriott International brand. He then joined the Master Innholders Executive Committee in 2012 and shortly after was named 2013 Hotelier of the Year by The Caterer. Speaking of his appointment as chairman of the Master Innholders, Bowery said: “I am honoured to become the

Former chairman of the Master Innholders, Jonathan Raggett, adds: “It’s been a great honour and privilege to be chairman, especially during the 500th anniversary of the Worshipful Company celebrations. I’m very proud that over the last two years we’ve seen the continued success of the Aspiring Leaders Diploma, a record number of applications for our Master Innholder Scholarships and the annual General Managers’ Conference, which continues to be at the forefront of industry trends, strategy and leadership.

Hotelier & Hospitality Design

New chairman of Master Innholders announced


Industry News

HILTON WORLDWIDE’S FIRST HOTEL IN NEW ZEALAND’S CHRISTCHURCH OPENS Hilton has announced the opening of Chateau on The Park – Christchurch, a DoubleTree by Hilton. Formerly Chateau on The Park, this Christchurch icon is adjacent to Hagley Park, within walking distance to Christchurch Botanic Gardens and the western business district, and just a five-minute drive into the city. The hotel will be the second DoubleTree by Hilton to enter New Zealand and joins four Hilton Worldwide hotels in Auckland, Taupo and Queenstown.

Court Brasserie is open for breakfast, lunch and dinner, offering al-fresco style dining. The hotel also features seven meeting spaces, a business centre, a heated outdoor swimming pool and a modern fitness room.

Paul Hutton, vice president, operations, Australasia, said, “The city’s strong tourism market was the key driver for bringing the brand into the city. We are especially proud for the brand to be represented in the re-emerging city of Christchurch – an important hub for both business travellers and leisure tourism in New Zealand.” Located on Deans Avenue and nestled amongst five acres of verdant gardens, this fully-refurbished hotel features 192 modern guest rooms. The cozy Den Bar is a great place to meet friends for a drink and the Garden

Prime Highlands hotel puts out for sale sign after owner goes into administration problems, presents an attractive proposition for potential new buyers.

Hotelier & Hospitality Design

It is home to 14 bedrooms, and features the Ospreys Seafood Restaurant and Osprey Sun Deck and overlooks the Loch Lochy. The hotel also has a whiskey lounge and lounge conservatory.


A hotel said to enjoy one of the best locations in the Highlands has been put up for sale, after the development company that owns it fell into administration. The Letterfinlay Lodge Hotel lies on the banks of Loch Lochy, with views along the Great Glen, has gone on the market for £650k as its owners Premier Developments Lochaber Limited have fallen into administration. The Letterfinlay has been extensively renovated and refurbished by its current owners, and despite its recent

The hotel is rated as the number one in the area on TripAdvisor and its Osprey Seafood Restaurant is six out of 12 in the Spean Bridge locality. Alistair Letham, a director in the UK hotels agency team at Colliers International, said: “The adage ‘location location location’ could have been coined for the Letterfinlay. The hotel has been extensively renovated and refurbished and now provides that special touch of affordable luxury in this dramatic and popular location. Not only that the business is well established and, despite the problems suffered by its most recent owners, it should present an attractive proposition to hoteliers looking for the perfect place to build a tourism business in the Highlands.”

Industry News

Hand Picked Hotels sees turnover increase to £62.4m thanks to occupancy and room rate growth Hand Picked Hotels has revealed in its annual results to November 2015 that the group performed strongly, with turnover increasing by 3.7% to £62.4m, thanks to occupancy and room rate growth. The portfolio of 20 properties in the UK and Channel Islands, created by former-lawyer-turned-hotelier Julia Hands, saw overall occupancy increase by 1.2% and room revenue per available room improve by 5.6%.

Julia Hands, chairman and chief executive of Hand Picked Hotels, who created the brand in 2001 from a collection of hotels purchased with her husband, city financier Guy Hands, said:

Food and beverage sales grew by 1.9% with a stronger performance in meeting and event revenue. The health club and spa operation grew turnover year-on-year by 5.1%.

“Despite continuing challenges to the cost base during 2015, Hand Picked Hotels delivered a 0.5% increase in its EBITDA. We have always been immensely proud of the quality of both our product and service and strive to continue to achieve results without compromising our position in the market and, above all else, our customer satisfaction.

A £4m grand restoration of the east wing of Crathorne Hall Hotel in Yarm, North Yorkshire, was relaunched in October 2015.

“We remain confident that the unique combination of excellent service, fine food and historic country houses that defines our proposition will continue to be attractive to our guests.”

Hotelier & Hospitality Design

Significant investment continued across the portfolio, with £8.9m spent on upgrades throughout the collection, with a focus on leisure facilities, hotel bedrooms and public areas.


Industry news

Lancaster London Charity Sleep Out with West London Day Centre for education

On Friday 23 September 2016, the Lancaster London team will leave behind the luxury of the hotel, gather their sleeping bags and head to Paddington to sleep out through the night - all in the name of charity. The sleep out will be in partnership with homeless charity, West London Day Centre. All of the money raised from the Sleep Out will go directly towards the charity’s Advice Service, which helps people to move off the streets and back into accommodation. The annual event will take place outside St James Church in Paddington. Lancaster London’s Executive Chef, Ben Purton will be providing soup and a roll in the evening, plus a takeaway breakfast at 6am on the Saturday.

Hotelier & Hospitality Design

During the Sleep Out, Community Ambassador, Margaret Pollock and two representatives from the charity will be joined by a host of Lancaster London staff. The hotel’s General Manager Sally Beck will be among the participants. With such dedicated leaders, it is no wonder the hotel has established itself as a key CSR player in the UK’s hospitality industry.


Lancaster London’s staff members have embarked on countless projects throughout 2015 and 2016, including the hotel’s painters and decorators painting houses for EAVES victims, staff taking regular visits to schools to talk about the different roles of the hotel’s honey bees, plus staff spending time stuffing envelopes for COSMIC’s quarterly newsletters. Additionally, the hotel hosted two complimentary gatherings, notably a fundraising event for EAVES, as well as the Vital Regeneration Youth Showcase evening, both of which were staffed by hotel volunteers. There’s no denying that these efforts demonstrate CSR is at the forefront of Lancaster

London’s business operations. West London Day Centre: West London Day Centre works on the frontline to help support those who are vulnerable and in need. Every day up to 100 street homeless people visit the day centre. To help alleviate their immediate hardships of rough sleeping, the charity provides day to day support and meals, as well as a range of specialist services with an on-site Homeless Health Team. They also run longer-term developmental groups including employment support, arts and music groups to build confidence, assist with social integration and support people in moving away from a street-based lifestyle. Every month the team of project workers help between 20 to 30 homeless people off the streets and back into accommodation. To donate online, please visit: Lancaster London, Lancaster Terrace, London W2 2TY Reservations on 020 7551 6000 or visit

Industry news

C&C Catering Equipment Ltd Turns 35


This August marks an important milestone for C&C Catering Equipment Ltd as the Chester-based company celebrates its 35th year of trading. Founded in 1981 by John Kitchin, the family business has gone from strength to strength to become an industry leader in the commercial foodservice equipment sector.

Additionally, staff numbers have risen since the original three employees, to include over 20 employees at its Smithy Farm offices, as well as two subsidiary companies; C&C Catering Engineers Ltd and C&C Catering Fabrications Ltd. Whilst the company is pleased to still serve the local area and be the original one stop shop for catering equipment in Chester (C&C stands for the original counties the company served; Cheshire and Clwyd), the award-winning business now provides facilities around the UK, with a large amount of work in the London area. C&C Catering Equipment Ltd’s Managing Director, Peter Kitchin, commented, “My father and I, as well as the rest of the team, are incredibly proud to have reached our 35th year of uninterrupted trading. We’ve come a long way from selling our first piece of equipment and have grown in both terms of staff and turnover. It’s an honour to work in such a fantastic industry, and to be surrounded by a great team everyday - I can’t imagine doing anything else. We’re all delighted to have reached this milestone, and are excited to see what the future brings.”

At an early trade fair - L-R: Ex-C&C Rob Breen, C&C Catering Engineers MD Ian Berrow, C&C Catering Equipment MD Peter Kitchin, Ex-C&C Mark Day, Founder John Kitchin, Projects Director Paul Parry.

C&C’s second premises at Bumpers Lane, Chester. The company have now moved to Saighton, Chester.

For further information on C&C Catering Equipment Ltd visit

One of the original fleet vehicles.

Hotelier & Hospitality Design

With original staff (husband and wife, John and Enid, and son, Peter) moving into their first office location in Chester’s Milton Street in August of 1981, the company has since re-located twice; firstly, to Bumpers Lane and then to its current premises in Saighton, Chester.


Bringing Country To The City

Hotelier & Hospitality Design



The setting is very relaxed, the staff are very attentive and the food really does exceed expectations.

Sometimes you just want to escape to the countryside, thoughts of real ales, open fires, fur throws and home cooked pub dinners are a perfect treat. However, travelling too far from London is often the issue. Well fear no more, as Youngs & Co Brewery have brought the countryside to Twickenham with the very traditional Alexander Pope Hotel & Restaurant. Upon entry you have inviting leather armchairs in every nook and cranny, giving you the perfect space to relax together. A wide variety of any ones favourite tipple and the welcoming staff mean that you’ll have an easy time to prepare for dinner or just unwind after your travels. Going upstairs to the spacious rooms really brings the farmhouse feel to life. Clean and fresh colours for the walls and floors brings out the cool blues and exposed woods

that feature heavily. The fur throw, comfortable sofa and well-chosen accessories are the extra touch that really makes you feel at home. Each room has all of the main features you expect with the SKY TV, tea and coffee making facilities, iron, hair dryer and fridge. The TV even has BT Sports, so if you want to catch up on the football rather than the rugby around the corner, you can. You have free Wi-Fi in the rooms and a mini bar for when that extra drink is needed. Coming back downstairs you have the restaurant. With a very traditional feel, the menu is blended perfectly. Seasonal specialities and great produce have combined together to give the very classic dishes a home cooked vibe. Our personal favourites were the Baked Camembert with the rustic garlic

bread and a very well-seasoned salad accompaniment to start, the Pan fried duck breast for the main, with beautifully fresh asparagus and spiced plums to bring through the duck. Finally, you have to finish with the gooiest brownie, vanilla ice cream and crunchy hazelnut brittle.

Again, the setting is very relaxed, the staff are very attentive and the food really does exceed expectations. The Alexander Pope really has the feel of a home from home, where the traditional look has met with the

modern touches in harmony. A great place to while away Sunday afternoons, eat with good friends or even catch a game of rugby from just around the corner.

Hotelier & Hospitality Design



Hospitality & Leisure









@ I N D H OT E L S H OW16


Independent Hotel Show Preview

The Independent Hotel Show 2016 Show Preview The Independent Hotel Show 2016 The Independent Hotel Show, presented by James Hallam Hospitality & Leisure, returns to Olympia this October (18 & 19). Guests will enjoy a packed two days of networking, new business ideas, advice and insight from some of the UKยนs leading figures within the luxury, boutique and independent hotel sector, alongside an unrivalled collection of top quality suppliers covering everything from marketing and finance to booking systems and bathrooms. This year brings with it more exhibitors, more seminars and more feature areas, including New Kids on the Block, and an enhanced Destination Spa area.

Exceptional Exhibitors

With a confirmed line-up of stellar exhibitors for 2016, including British broadcasting titans Sky, innovative booking suite for independent hotels eviivo, UK agents for top European brands Agentia, independent hotel insurance specialists James Hallam Hospitality & Leisure, and official tea partner for the show T2 there is something to suit every need.

For a full list of exhibitors visit

Hotelier & Hospitality Design

Discover the finest products and service providers as the Independent Hotel Show presents a carefully selected line-up of over 300 premium exhibitors from across the hotel industry, the biggest and most diverse collection of suppliers ever at the show. A one-stop-shop of all the essentials needed to run and grow a successful, profitable hotel, the Independent Hotel Show is the must-attend event for anyone working within the boutique and luxury hotel sector looking for inspiration and reassurance.


Independent Hotel Show Preview Inspiring Independents Hear from industry thought leaders as they share their knowledge, insight and expertise across a range of hard-hitting seminars and business discussions that tackle some of the industry’s hottest topics. Taking place in the Business Theatre, on the Innovation Stage, and Wellness & Lifestyle stage, the 25 expert-led seminars offer first hand design, technology, marketing and business support and advice, and provide valuable insight from some of the leading names in the hotel business to help new and established hoteliers improve their performance.

Hotelier & Hospitality Design

Seminars on Day One include The Zeitgeist Talk led by top consultant Melvin Gold, during which he will present his essential insights for the sector going forward in a report especially commissioned for the Independent Hotel Show. Thoroughly Modern Marketing, led by chairman of HMA Ed Purnell, will examine the latest marketing buzzwords ‘ethics’, ‘purpose’ and ‘personality’, whilst Alistair Sandall, The AA, Robert Nadler of Nadler Hotels, and PJ Kenny, general manager, Hoxton Holborn, will discuss whether the current star rating system should be consigned to the past in Staring at the Stars. What do millennials want from their job? Creating the ultimate workplace, chaired by Zoe Monk, editor, Boutique Hotelier, focuses on honing the work-life balance, team involvement, and promoting personal growth.


On Day Two, take your pick from an impressive selection, from The New Service Culture, a masterclass in service presented by Peter Hancock, chief executive, Pride of Britain Hotels, Oliver Williams, general manager, Ellenborough Park, Stewart Davies, group operations director, CG Hospitality, and Paul Milsom of Milsom Hotels, to OTAs – the best of frenemies, discussed by Steve Lowry, MD and co-founder of Umi Digital, Simon Bennett, owner of Augil Castle, Dori Stein, CEO, Fornova, and Jonathan Raggett, MD, Red Carnation Hotels. Learn how to win at content marketing, from Richard Fraiman, Good Hotel Guide, David Petitt, group marketing manager, Elite Hotels, and Petra Clayton, MD, Custard Communication, and at Clean bill of health: Spas and business, led by Helen Merchant, director, Helen Merchant International Spa Consultants, hear how to make your spa profitable. Sessions run throughout the twoday show across three theatres – the Innovation Stage in partnership with eviivo, the Business Theatre in partnership with Nespresso and the Wellness & Lifestyle Stage. For the full programme or seminars, please see the attached press release and full seminar listing.

Independent Hotel Show Preview

This year, The Hub is designed by UK and Singapore-based Paper + White, a full service interior design, architectural build and styling studio, founded by Davina Stanley. The fresh and contemporary design is conducive to free flowing communication, and provides the ideal backdrop for networking and conducting business. Establish and strengthen relationships surrounded by inspirational design while enjoying a glass of fizz from The Nyetimber Bar.

Independent Thoughts The Independent Hotel Show consistently endeavours to spark debate within the hotel and hospitality industry, offering insight, diverse opinion and advice from key figures within the sector. In the run up to the show a series of features and thought leadership pieces will be published to inspire and inform on www. The ‘Independent Thought’ series presents a collection of leading operators’ experiences and essential tips on how to develop and improve your business, whether you’re an independent, luxury or boutique hotel. Destination Spa – new for 2016 Following the fantastic success of last year’s wellness and lifestyle area, 2016 will present

a bigger dedicated Destination Spa feature. The feature area will include leading exhibitors to the hotel spa sector, including DaleSauna, Mosaic Spa, Matrix Fitness, Sparc Studio and Spa Creators, and a wellness and lifestyle stage delivering an educational programme of seminars to provide inspiration for hoteliers looking to expand their wellness offering. Examine the Future Guest and the evolving needs and priorities of tomorrow’s consumer, with Dr Antonia Ward, global head of advisory, Stylus, or hear the latest research on how fitness and wellbeing are becoming attractions to rival drinking, dining and nightclubbing with Charlottte Evans, group publishing director, Condé Nast, leads Health is the new wealth.

New Kids on the Block Adding another dimension to the show will be a feature area, curated by international exhibition specialists Hoxton-based Designersblock, designed to showcase unique and cuttingedge specialists who are relatively new to the industry. Exhibitors include Camilla Banard, whose work focuses on one-of-a-kind bespoke pieces for installations, window displays, private collections, and galleries, Alex Garnett, an independent designer who produces work with an emphasis on fun and originality, and SOKLARA, who provides luxurious home decor and fashion accessories and vibrant art fabrics for residential and commercial spaces.

Hotelier & Hospitality Design

The Hub, sponsored by Hospitality Interiors, and designed by Paper + White A networking space designed to perfection


Independent Hotel Show Preview

Hoteliers Hall of Fame The Independent Hotel Show will again reward and acknowledge the country’s most influential and respected independent hoteliers with the annual Independent Hotelier and Outstanding New Hotel awards in association with Sky. The awards are the only ones of their kind in the UK and recognise the individuals who have shaped the sector and contribute to its innovation and growth. Previous winners include Olga Polizzi, voted Independent Hotelier 2015 and Hotel Gotham, winner of the Outstanding New Hotel award 2015. Nominees for this year’s awards can be found from during week beginning 29 August at Winners will be announced at the Independent Hotel Show Awards Ceremony on 18th October 2016.

Independent Hotel Show 2016 Visitor information

Hotelier & Hospitality Design

Event dates:


Tuesday 18th October: 10:00 - 17:00 Wednesday 19th October: 10:00 - 17:00


Olympia West, Olympia Exhibition Centre, Hammersmith Road, London, W14 8UX

Twitter: @indhotelshow

Independent Hotel Show Preview

The Independent Hotel Show

announces 2016 Awards shortlist The Independent Hotel Show, presented by James Hallam Hospitality & Leisure, has released the much anticipated shortlist for its 2016 Independent Hotelier and Outstanding New Hotel Awards in association with Sky.

The shortlist for the Independent Hotelier Award is: •

Andrew Wildsmith – owner, Hipping Hall & Forest Side, Cowan Bridge, Kirkby Lonsdale

Ian and Christa Taylor – owners, Abbey Hotel, Bath & Villa Magdula, Bath

Paul Milsom – chairman and MD, Milsom Hotels, Essex and Suffolk

Richard Ball – executive chairman, Calcot, Barnsley House, Lord Crewe Arms, The Painswick

Kate Levin – general manager, The Capital, Knightsbridge, London

Edmund and Charles Inkin – owners, EATDRINKSLEEP

Now in its fourth year, the Outstanding New Hotel Award is designed to highlight and recognise independent, luxury and boutique hotels that have been opened or relaunched within the last three years and have made a significant impact within the industry. The winning hotel will showcase the pinnacle of innovation, demonstrating outstanding service and guest experience as well as creating a unique personality and hotel culture. The shortlist for Outstanding New Hotel is: •

The Laslett, Notting Hill, London

Penally Abbey, Penally, Wales

Soho Farmhouse, Great Tew, Oxfordshire

The Pig at Combe, Honiton, Devon

Padstow Townhouse, Padstow, Cornwall

The Royal Oak, Swallowcliffe, Salisbury, Wiltshire

The shortlist was selected and decided by a panel of industry heavy-weights and experts. Voting for the awards is now live and the winners will be announced at the awards ceremony immediately following the first day of the show on 18th October 2016. Previous winners include Olga Polizzi, voted Independent Hotelier 2015 and Hotel Gotham, winner of the Outstanding New Hotel award 2015. To discover more and to register for this must-attend event for independent hoteliers and industry professionals, visit

Hotelier & Hospitality Design

The Independent Hotelier Award gives recognition to an individual who has made a significant contribution to the boutique and independent hotel sector. The winner will already be making waves within the industry with a strong reputation for pushing boundaries and having the confidence to evolve and do things differently. Above all, the winner will be someone committed to the development of their team, the success of their establishment and the industry at large.


Independent Hotel Show Preview

Independent Hotel Confirmed seminar details

Day One Business Theatre in partnership with Nespresso

• Alex Clarke, The George, Rye • Nicholas Dickensen, Congham Hall

Time: 13.30 – 14.15pm

Title: Thoroughly Modern Marketing

Description: What compels guests Time: 10.30 – 11.30am through your doors is changing. Ethics, purpose and personality are the new Title: Independent Hotels marketing buzzwords and these are characteristics ideally suited to the – The Zeitgeist Talk fast-moving independent sector. Description: Hotel Industry consultant We’ll tell you exactly how to position Melvin Gold presents his essential intel for the your business in this intriguing new sector going forward, in a report especially landscape. commissioned for the Independent Hotel Show. He’ll offer detailed top-flight analysis Confirmed speakers: on the Independent Hotel sector covering statistics and the key issues for hoteliers • Ed Purnell, chairman, HMA (Chair) today and into the future. He’ll then lead a • Penny Brewer, director of panel discussion delving below the surface marketing, South Place Hotel of the topics his report raises. • Olivia Johnson, group public relations manager, Claridge’s, The Confirmed speakers: Connaught and The Berkeley • Hannah Béraud, director, Hannah • Melvin Gold, Melvin Gold Béraud Communications Consulting (Chair) • James Parsons, head of business development hotels, STR Global Time: 15.30 – 16.15pm Time: 12.00 – 13.00pm

Hotelier & Hospitality Design

Title: Show me the money in association with James Hallam Hospitality & Leisure


Title: Brand New World

Description: A strong brand is essential to stand out but it comes with certain pledges to your guests. We’ll look at what the hotels with the most enviable Description: From crowdsourcing and brands are up to, and exactly how they investor networks, to the next-generation make the people in the front line, the financing models that’ll emerge as banking staff, their finest ambassadors. regulations are relaxed in the coming year, we show you how to acquire investment Confirmed speakers: for your next grand plan – whether it’s a roof terrace, spa revamp or an ambitious • Simon Lewis, owner, Eau Palm extension of your portfolio. Beach Resort & Spa (Chair) • Dan Flower, former creative Confirmed speakers: director, Soho House Group • Chris Penn, ACE • Diane Scott, business development • Jonathon Bates, codirector – hotels, Lloyds founder, Thomond

The Innovation Stage in partnership with eviivo Time: 10.15 – 10.45am

Title: Current best online practices to put in place NOW for a successful 2017 presented by eviivo Description: The online world can be a beautiful but bewildering blur of opportunity - what exactly should you be doing to ensure you win? Using over a decade of experience working with independent accommodation, and the latest trends, eviivo recommend what to focus on, and how to most efficiently promote and sell your rooms online throughout the coming year. Use websites to tell your story, promote your uniqueness and maximise your bookings online, without breaking the bank. Confirmed speakers: • Tom Messett, head of marketing, eviivo

Time: 11.30am – 12.15pm

Title: Staring at the stars Description: Should the star rating system be consigned to the past? When our hotels offer varied services for different demographics, one guest’s unforgettable experience can be another’s nightmare stay. Are user reviews taking over and how can we adapt to create a ‘five star’ future for all of our guests? Confirmed speakers: • Alistair Sandall, The AA • Robert Nadler, Nadler Hotels • PJ Kenny, general manager, Hoxton Holborn

Independent Hotel Show Preview

Show Wellness & Lifestyle Stage Time: 11.00 – 11.30am

Title: Future Guest

Title: Creating the ultimate workplace Description: Millennial employees want a fulfilling, happy workplace above all else. Hear from Erik Fjellborg of workplace management software start-up Quinyx – plus our expert panel – and learn about honing work-life balance, involving teams in creative decisions, and promoting personal growth with examples direct from the hotel industry itself.

What’s the right balance between classic and progressive feels? And how can every hotel have its own visual identity? This expert-led panel will explore. Confirmed speakers: • Hugh Wallace, CEO, Douglas Wallace Consultants (Chair) • Phil Pond, Scarlet Opus • Tal Danai, CEO, Artlink • Elizabeth Marsh, Elizabeth Marsh

Confirmed speakers:

Time: 15.00 – 15.45

• Zoe Monk, editor, Boutique Hotelier (Chair) • Erik Fjellborg, founder and CEO, Quinyx • Philip Turner, founder and managing director, Chestnut Group • Simon Lewis, Owner, Eau Palm Beach Resort & Spa • Harry Cragoe, owner, The Gallivant

Title: An audience with Jeremy King

Time: 14.00 – 14.45

Title: What the future looks like Description: After the design hotel revolution, what next for aesthetics?

Description: One half of the Corbin & King duo behind The Beaumont hotel – not to mention restaurants including The Ivy, The Wolseley and The Delaunay – discusses the pros, cons and boundaries of proprietorship, and the enormous advantages independent operators have at their disposal. Learn from one of the world’s most influential operators. Confirmed speakers: • Adam Raphael, Good Hotel Guide (Chair) • Jeremy King, Corbin & King

Confirmed speakers: • Dr Antonia Ward, global head of advisory, Stylus Time: 11.45am – 12.30pm

Title: Health is the new wealth Description: Amenities are undergoing major changes as fitness and wellbeing become attractions to rival drinking, dining and nightclubbing. But how many boot camps, freshly-pressed juices and mindfulness classes do guests really want? Our panel rifles through the latest research to find out. Confirmed speakers: • Charlotte Evans, group publishing director, Conde Nast

Hotelier & Hospitality Design

Time: 12.45 – 13.30

Description: The Future Guest unpacks and distils the evolving needs and priorities of tomorrow’s consumer. Anchored in the travel and hospitality sectors – and contextualised against unfolding social, cultural, technological and environmental shifts – this industry trend explores the empowered customer journey, new luxury travel, hospitality with heart and modern families on-themove.


Independent Hotel Show Preview Time: 12.45pm – 13.00

Time: 14.30 – 15.15

Time: 15.30 – 16.15

Title: Spa Business Masterclass

Title: Immaculate Boudoirs

Description: Get some real work done at the sharp end of our seminar schedule. We’ll look at the latest trends in treatments, operational practices and innovations to make your wellness and lifestyle operations sleeker, smoother and thriving at maximum efficiency.

Description: Paying attention to detail in the bedroom is the direct route to your guests’ hearts. Learn how to anticipate new technology requirements, and be up to speed with fast-moving lifestyle trends, to ensure your room services are on the button.

Title: The Entrepreneurial Mindset – Creative Thinking for New Revenue

Confirmed speakers:

• Michael Northcote, editor, Hotel Owner (Chair) • Bronwyn de Cholewa, Sky • Lorraine Dale, chairman/head housekeeper/ Master of The Household’s Department, UKHA/Windsor Castle • Fiona Duncan, travel journalist, The Telegraph and Sunday Telegraph

• Anna Hubbard, national partnerships manager, Good Spa Guide • Helen Merchant, director, Helen Merchant International Spa Consultants

Confirmed speakers:

Description: Staying alert to new revenue possibilities is what really makes a difference in today’s fluid marketplace. Learn how to think like the brightest entrepreneurs, ‘making lemonade from lemons’, finding opportunities in unlikely places, plus getting the most out of your facilities and people. Confirmed speakers: • Lauran Bush, leadership and entrepreneurship in the hospitality industry (Chair) • Thom Hunt, 7th Rise • Jemma Prittie, Solar Events • Bettina Campolucci-Bordi, Bettina’s Kitchen

Day Two Business Theatre in partnership with Nespresso: Time: 11.15am – 12.00pm

Title: The new service culture Description: Learn how to mix a cocktail of friendliness, formality, discretion, and attention to detail at this service masterclass. We present the latest research – and talk to the hoteliers in the front lines of the service revolution.

Hotelier & Hospitality Design

Confirmed speakers:


• Peter Hancock, chief executive, Pride of Britain Hotels • Oliver Williams, general manager, Ellenborough Park • Stewart Davies, group operations director, GG Hospitality • Paul Milsom, Milsom Hotels Time: 12.45pm – 13.30

Title: Eat Drink Destination Description: Creating a ‘destination’ restaurant and bar is the industry’s holy grail. But if it was that easy, we’d all have lobbies bustling with the bold and beautiful. Some of the sector’s top

names examine this complex but compelling part of hotel culture, that presents independent hotels with an unmissable opportunity to stand out from the crowd. Confirmed speakers: • Chris Sheppardson, EP Perspective • Jan-Paul Kroese, general manager, Le Manoir aux Quat’Saisons • Susanne Traudt, general manager, South Place Hotel Time: 14.15 – 15.00

Title: OTAs – The best of frenemies Description: Relations between hotels and online travel agencies are thawing, and the once-dreaded digital disruptors are reaching out in cooperation. From data harvesting to shrewd promotional hook-ups, OTAs now offer some splendid opportunities to transform fickle online bookings into your brand’s most loyal customers. Our insiders show you how.

Confirmed speakers: • Steve Lowry, MD and cofounder, Umi Digital • Simon Bennett, owner, Augil Castle • Dori Stein, CEO, Fornova • Jonathan Raggett, MD, Red Carnation Hotels Time: 15.30 – 16.15

Title: The dark art of pricing Description: A fluid approach to pricing can max out your occupancy – and prompt spectacular yields. Our numbers wizards know exactly which levers to pull and when, in this nuanced area of hotel management. Confirmed speakers: • Ally Dombey, Revenue by design • David Collins, chief operating officer, Great Northern Hotels • David Nicolson, vice president finance, Jumeirah Group • Waffa Djelassi, head of revenue management, eviivo

Independent Hotel Show Preview

Time: 10.30am – 11.15am

Title: Hotels for locals

Confirmed speakers: • Carl Weldon, chief operations officer, HFTP (Chair) Time: 15.15 – 16.00

Title: How to win at content marketing

Description: Create a thriving lobby, restaurant and bar culture by becoming the go-to hot spot in your neighbourhood – and a must-visit destination for miles around. Your local customers make the finest brand ambassadors, providing atmosphere and buzz both in person and on social media – and make that all-important difference to revenues. Find out how to lead this process rather than be at the mercy of the community’s whims at this essential forum.

Description: Creating your own branded media – print and digital - is 21st Century’s marketing phenomenon. But how do you figure out your strategy, and its parameters? What channels are right for you, and how can a clearly defined brand appeal to a range of audiences? Where should entertaining editorial stop, and promotion begin? Navigate this tricky but vital subject with our panel’s expert help.

Confirmed speakers:

• •

• Tom Bell, editor – British Hotels & Inns, Alistair Sawday’s (Chair) • David Timmis, MD, Aubrey Park Hotel • Will Ashworth, Watergate Bar • Justin Salisbury, Artist Residence • PJ Kenny, general manager, Hoxton Holborn

Time: 12.30pm – 13.30

Title: Confronting the issues of the genre in association with eviivo Description: Hotel Industry consultant Melvin Gold, who has prepared a specially commissioned report for the Independent Hotel Show, illustrates examples of innovation, opportunity and best practice and then illuminates the topics with an expert panel. Confirmed speakers: • Melvin Gold • Tom Messett, head of marketing, eviivo

Time: 14.00 – 14.45

Title: Speed pitching from disruptive tech providers Description: Take in a wide variety of bite-size pitches from an exciting lineup of tech start-ups, committed to improving the guest experience whilst simultaneously driving revenue. Silicon Valley-style.

Confirmed speakers:

• •

Richard Fraiman, Good Hotel Guide David Petitt, group marketing manager, Elite Hotels Petra Clayton, MD, Custard Communications Chris Palmer, product manager, Forsight

Wellness & Lifestyle Stage Time: 10.45am – 11.30am

Title: Finding sanctuary: How to set up a spa Description: Keen to establish a wellness centre? We’ll take you through the various options available, from outsourcing to curating a unique spa in tune with your hotel’s own distinct personality. Confirmed speakers: • Brian Hunter, director, BHSL Concepts • Jill Russell, spa director, Ramside Hotel & Spa • Mark Chambers, Eden Hotel Collection • Mark Boler, The Mere

Time: 12.00pm – 12.45pm

Title: Design: What heaven looks like

Description: Join our panel of beauty, wellness and design experts for inspiration from the cutting edge of spa culture. Find out how aesthetics and products are evolving, and create your own utopia. Confirmed speakers: • Alistair Johnson, Spa Creators Time: 13.30 – 14.15

Title: Clean bill of health: Spas and business Description: Making your spa profitable can be complex. Revenue is tied to the hotel and its occupancy, plus you must market to the local community, source the right partners, and establish a brand in its own right. Sounds complicated? Our panel has the answers. Confirmed speakers: • • •

Helen Merchant, director, Helen Merchant International Spa Consultants (Chair) Simon Kerr, chief marketing officer, Yoo Hotels Lina Lotto, spa director, SenSpa at Careys Manor

Time: 15.30 – 16.15

Title: Day pass to paradise: Spas and the local community Description: Spa hotels offer respite for the neighbourhood too. Harnessing the power of neighbourhood custom can make a huge difference to your wellness centre’s success. From canny relationships with sought-after local wellness professionals, to creating a countryside oasis, our panel shares its mindful wisdom. Confirmed speakers: • • •

Nick Holmes, director, NHC Management (Chair) Dave Courteen, Mosaic Spa & Health Clubs Abi Wright, founder and MD, Spa Breaks

Hotelier & Hospitality Design

The Innovation Stage in partnership with eviivo


A new way of buffet service with Buffet-Rite.

Hotelier & Hospitality Design

The Buffet-Rite is a sleek and stain-resistant table top that fits over buffet tables to provide a heat-proof serving surface when required. They are suitable to use inside or outside for buffets, hot or cold drink receptions, tea and coffee stations etc.


It’s a practical and elegant feature as the laminate top will withstand heat from boiling water and moderately hot containers. The Buffet-Rite is very quick and easy to set up and transport due to the light-weight frame construction, which is 100% recyclable. It also eliminates laundry costs and saves time on cleaning as any stains and spillages can be easily wiped away. The Buffet-Rite gives ordinary tables multiple uses. Practicality and durability are not the only advantages, when the Buffet-Rite top is used over an Alu-LiteŽ table and with our Silcra stretch covers, it will give a sculpted contemporary look to any buffet station. t: +44 (0) 1568 616638 e: w:

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Independent Hotel Show Preview

Luxury and Ethically Launch at the Independ

Hotelier & Hospitality Design

Nimbus Emporium will be launching its new natural range of ethically soured bedding at the Independent Hotel Show in London in October 2016 and The Fine Bedding Company Hotel Division will be showcasing its complete range of high quality and luxurious synthetic bedding, also on stand 221.


Responding to the increasing demand for luxury natural bedding in the exclusive hotel sector, the new Nimbus Emporium collection, which includes pillows, duvets, mattress protectors and mattress toppers, sets new standards in all-natural quality bedding. It is also one of the first brands in the UK to carry the prestigious Downpass Seal which certifies that products are responsibly and ethically sourced, have incurred no live plucking, are fully traceable and by-products of the food industry, much like leather and wool. The Gold collection is unsurpassed in quality and uses 100% A1 certified Hungarian Goose Down – universally acknowledged as one of the best fillings in the world. Encased in a luxurious 420 thread count pure cotton cover, it is flawlessly hand-finished in champagne piping. Soft and luxurious, the Silver collection contains a 90% Hungarian goose down filling that surpasses most of what is currently available on the market in quality. A 300 thread count cotton cover completes the sumptuous experience, with beautiful hand-finished silver piped edges. The Bronze collection has a 90% premium Goose down filling encased in an exquisite 280 thread count cotton cambric, hand finished with beautiful piping.

Independent Hotel Show Preview

Sourced Bedding to dent Hotel Show 2016 The Fine Bedding Company Hotel Division’s synthetic bedding is still hugely popular. It is easier to keep bedding squeaky clean for each and every guest while also being more costeffective to manage. The washability test used an independent lab to test its hotel bedding range against the industry’s leading competitors and the range of duvets, pillows, mattress protectors and mattress enhancers outperformed competitors when washed at 60° and dried over 20 washes. Featuring Smartfil®, a unique next generation fibre technology that offers superior thermal performance and maximum air flow, it ensures maximum durability of the bedding. This special silicone coating offers superior ability to reform and revive its shape while ensuring guests keep warm and comfortable as they sleep.

We have spent the last eighteen months renovating all of the bedrooms to an extremely high standard. When it came to creating a luxurious bedroom, it’s not just the décor or furnishings we had to consider, but right down to the type of bedding sourced. We formerly stocked a variety of bedding from different manufacturers and having experienced softness and high quality of The Fine Bedding Company’s luxurious bedding during a recent stay in another guest house, we knew exactly where we were going to go to source our own bedding! For more information on The Fine Bedding Company Hotel Division or Nimbus Emporium range of bedding, please come to their stand 221 at the Independent Hotel Show in London. Alternatively, please visit or, email or call 07392 086 823.

The Fine Bedding Company Hotel Division’s bedding is practical, functional and hypo allergenic. Products are also ultra-light for faster room turnover and quick drying so freshly laundered duvets can be returned to a bed within a matter of hours as well as deliver beautiful drape.

Daniel Fido, The Fine Bedding Company Hotel Division, said: “We know how important cleanliness is for hotel guests so it’s important that our bedding withstands the test of repeated washing at high temperatures, which can otherwise reduce the life cycle of bedding, making it less cost-effective over time. The results from a recent independent test gave us peace of mind that we are exceeding the industry standard and the needs of customers.”

Hotelier & Hospitality Design

In addition, the feedback we continue to receive from hoteliers reaffirms that we are offering the very best in luxury and quality. Most recently, Andy Banner-Price, Owner of the newly voted ‘Best B&B in England’ The 25 Boutique B&B explained why he chose to solely use The Fine Bedding Company Hotel Division bedding throughout his luxurious 6 bedroomed 5 star boutique B&B, “We are thrilled with the quality of the bedding and continuously receive feedback from our guests that they had the best night’s sleep specifically citing the luxurious feel of the bedding.


Independent Hotel Show Preview


heshire-based bespoke furniture manufacturer, Style Matters, will be exhibiting at this year’s Independent Hotel Show in October, for the second year running. The manufacturer will be showcasing the latest in luxury furniture to the hotel industry, while the brand’s team of experts will also be on-hand to discuss new concepts and future plans. Lynsey Jones, group operations director at Style Matters, comments: “It’s great to be exhibiting at the Independent Hotel Show for another year, and to be bringing some of our most popular pieces with us. “The independent hotel industry is one of our most successful sectors, and it is continuing to go from strength-to-strength. We’re proud to have been involved in recent transformational projects such as Manchester’s famous Hotel Gotham, which has fast become a talking point in the city.” Style Matters will also be further supporting the exhibition this year by sponsoring the popular Guest Lounge, an area designed to be enjoyed by all visitors over the two days. Style Matters will be providing the fit out and furniture for the area, to create a space that will provide a welcome break from the hustle and bustle of the event. Lynsey continues: “We had a great response to the products we showcased last year, with some great feedback from customers old and new. We’re hoping that the reaction to our stand will be even more positive this time around, as we have some big projects to share.

Hotelier & Hospitality Design

Style Matters to exhibit at Independent Hotel Show


“Style Matters is committed to offering an excellent service to its customers, and is leading the way in the hospitality interiors, not only in the North West, but across the wider country too.” Style Matters’ range of luxury bespoke furniture includes dining chairs, sofas, stools, fixed seating, tables, bars and outdoor pieces. Products are handmade on-site at the manufacturer’s Knutsford workshop, and in July this year, they launched a brand new walkthrough showroom displaying examples of some of their most high profile projects. Lynsey concludes: “Whether it’s clean and simple, or wild and extravagant, we have the ability and skill to satisfy the needs of our clients, whatever the brief. “We would encourage anyone who is about to embark on a hotel renovation, or just looking for a statement piece come along to our stand, have a chat with our friendly team, and experience our work first hand, they won’t leave disappointed!” Style Matters will be exhibiting at the Independent Hotel Show on the 18th and 19th October 2016, on stand 184. For further information about Style Matters, please visit or contact the team on 0844 880 6620. For regular updates on Style Matters: Like our Facebook page Follow us on Twitter

Independent Hotel Show Preview

Master Innholders partner with the Independent Hotel Shows

The Master Innholders will also be pledging their support for two of their members, Paul Milsom and Richard Ball, who are both shortlisted for the Independent Hotelier of the Year award. Jonathan Raggett MI, chairman of the Master Innholders, said on the partnership: “I’m delighted the Master Innholders will once again be exhibiting at the Independent Hotel Show. As a network of accomplished hoteliers it’s important to find time to continue to network, learn and share and the show is the perfect opportunity to bring us all together to meet new hoteliers, innovative suppliers and learn from the inspiring seminar programme. In April I was invited to join the steering committee for the seminar features to discuss the topics hoteliers would love to hear about and it’s good to see a healthy number of Master Innholders will be taking part in the programme this year to share their expertise

and knowledge. The Master Innholders will be happy to meet hoteliers, aspiring managers and our ongoing supporters at the show.” Master Innholders speaking at Independent Hotel Show: Peter Hancock MI, chief executive of Pride of Britain Hotels, will chair The New Service Culture seminar and will be joined by Paul Milsom MI, managing director of Milsom Hotels & Restaurants, who will sit on the panel at the Business Theatre on 19 October. On the same day, Mark Chambers MI, group managing director of Eden Hotel Collection, joins a panel on the Wellness & Lifestyle stage discussing his experience of setting up a luxury spa. Jonathan Raggett MI, managing director of Red Carnation Hotels, will be found at the Business Theatre discussing OTAs and Nick Holmes MI, director of NHC Management, will sit on the Day Pass to Paradise panel for the final seminar of the show. The Independent Hotel Show is a forum that brings together the luxury, boutique and independent hotel sector and presents a collection of the UK’s most innovative suppliers. Seminars featuring expert hoteliers,

The Master Innholders is delighted to be a partner of this year’s Independent Hotel Show, taking place on 18 and 19 October 2016.

respected journalists and industry analysts will take place to help independent hoteliers shape their business, tap into new trends and initiatives and learn first-hand from some of the most recognised individuals from the hospitality industry. For the full list of exhibitors and the programme of business sessions and seminars please visit

Hotelier & Hospitality Design

The recognised group of hoteliers will be exhibiting throughout the event on stand 234a and will be on-hand to discuss their Aspiring Leaders Diploma, Master Innholder Scholarships, Master Innholders Award and General Managers’ Conference, which is taking place on 16 and 17 January 2017.


Stretch your imagination

Independent Hotel Show Preview

with new MATCH panels from Vicaima Making its first appearance at the Independent Hotel Show, stand 199 this year, the new designer panel range from Vicaima removes limitations experienced with more commonly used decorative finishes and allows limitless design possibilities with multiple applications ranging from wall panels to furniture. MATCH is a revolutionary decorative panel that uses innovative H2P technology and advanced production processes to create tailor-made graphic or pictorial solutions directly onto veneered and other base layers. In this way a collection of dĂŠcor elements can be brought together to create synergy to a theme or chosen style, such as wall panels, integrated door systems, displays and furniture, untethering creative flair and removing the boundaries to realising unique MATCH used in hotel room as headboard. concepts. Depending upon the desired application, Vicaima MATCH is available in a selection of panel types with differing physical and mechanical properties, appropriate to their desired performance and covered by EN standards. These include plywood, MDF with improved resistance to fire or moisture, among others. The combination between the composition of the product and the advanced manufacturing technology used with the surface materials, allows Vicaima to achieve unparalleled results. This is perhaps particularly illustrated in the use of surfaces utilizing natural veneers, where the product is able to reproduce colours and original and unique designs to spectacular effect.

Hotelier & Hospitality Design

These new MATCH panels have been designed to provide a flexible answer to the hotel and leisure industry, with an offering that includes: choice of base materials including MDF, Superpan and Plywood; selection of surface layers and coatings, all in a choice of industry applicable dimensions. With outstanding performance, product flexibility and the ability to create a truly unique space, MATCH introduces a new MATCH Kaleidoscope from the Lux collection level for hotel interior design.


Alongside MATCH, Vicaima will also display some of their more well-known products including the Portaro door systems, which have a completely matching door and frame. Vicaima are widely specified in the hotel sector and used in leisure facilities the world over. Included on the stand will be their fire performance and acoustic door assemblies, together with the Inverse system which presents a truly flush facing wall, absent of architrave. These alongside secure by design and wardrobe solutions are sure to spark plenty of interest with specifiers. For further details about MATCH or indeed other products from the Vicaima portfolio come along to our stand, alternatively visit either the Vicaima Match website or for door MATCH bespoke design as used in furniture applications products visit

QHotels leads the way in sustainable best practice with Green Tourism awards UK-based QHotels has received top recognition for sustainable best practice as Green Tourism, the world’s largest sustainable certification programme of its kind, has awarded Gold & Silver accreditations to each of its 26 hotel destinations around the UK.

Practicing sustainable initiatives has been proven to generate greater economic benefits for the business, local communities and provide a more enjoyable experience for tourists, by creating meaningful connections with local people.Green Tourism works with over 2,000 businesses, in the hospitality and tourism sector, across the UK and abroad, to implement sustainable practices. Every hotel assessed within the QHotels group maintained or improved on its rating from previous assessments proving that continued sustainable practices have positive business benefits. As part of ongoing group relations Green Tourism also awarded individual awards within QHotels for Best Green Display, Best Staff Engagement and Most Innovative Site. The Midland Hotel in Manchester was recognised as the most innovative site, for work involving installing induction cookers, cleaning water using ionisation and planting an extensive rooftop garden to grow herbs and flowers for use on the hotel menu. Best Green Display was awarded to Bridgewood Manor in Chatham for its great consumer communication, including informing guests of appropriate local activities,

selling local honey and other products and even hosting a seasonal butterfly farm for guests to watch caterpillars transform to butterflies. Cheltenham Chase was awarded Best Staff Engagement. Excelling in staff communication and involvement, the four-star hotel has implemented a Green Team, which helps staff focus on targets for minimising waste, saving energy and wowing the customer. Speaking about the latest awards Jon Proctor, chief executive of Green Tourism and assessor, said: “QHotels is a leading green business, and the latest assessments demonstrate this as the company’s sustainability rating goes from strength to strength. “There is an excellent synergy between top-level management and day-to-day running of the hotels, with feedback and suggestion ensuring that the business operates well in a sustainable way - something QHotels should be proud of.” Michael Purtill, Managing Director at QHotels said: “Demonstrating our green credentials is important to us and our guests, so there has been an enormous effort by our hotel teams to ensure we continue to be leaders in sustainability within the UK hotel sector. “Their hard work and innovation has really paid off and it’s great to see that the investments we have made have been recognised by Green Tourism.”

The GOLD award winning Green Tourism business The Midland Hotel in Manchester

Hotelier & Hospitality Design

Managing staff green teams, investing in sustainable technologies, developing innovative practices and effective customer communications has resulted in 21 gold and 7 silver awards for the award-winning hotel group, including hotels and owner clubs.


Two’s Compa

The space you need to surpass your clients expectations. 020 7101 0681 ask for Nicholas Sunderland

Interior Architecture Interior Design Furniture Design and Manufacture Speci cation

any “Everything is designed, few things are designed well”

Project Co-Ordination World Wide Product Sourcing Construction and Fit Out Close Out

Design & Refit

Two’s Company

“Everything is designed, few things are designed well” We approached Koubou interiors and NSI design to find out why these two high profile interior design companies joined forces. ‘That's not strictly true,’ said Nick Sunderland, ‘we still have our own independent companies but the collaboration on a new design stream seemed the most sensible approach.’ As Gilly Craft pointed out, ‘Our two design houses have a wealth of experience and support back up, and the hotel industry was a natural progression for us. My commercial background and architectural interior design experience merges perfectly with Nicks high end interior design style.’

Gilly Craft, Managing Director and lead designer, trained at the Regent Academy in London where she proudly graduated with a Distinction. Gilly founded Koubou Interiors in 2004 previously having tutored at her local college in Interior Design. BIID cpd committee chairman

‘I first met Gilly on the lecture circuit, ‘explained Nick, ‘where we were both sharing our experience to both designers and public alike, each approaching it from a different viewpoint but at the same time explaining it in the same principal. It took off from there and we realised our unique award winning approach to design was complimentary to the hotel and hospitality industry.

Hotelier & Hospitality Design

‘Not only that’, said Nick, ‘but our experience in private development of properties from 10 bedrooms to 160 sits perfectly in the boutique hotel and larger independent sector. Luxury living in a commercial environment and economically priced. We can still win awards for our designs and allow our clients to step up their profile in the growing and competitive chain in the leisure industry.’


Gilly explaned further, ‘By collaborating together we are able to offer our core services on larger and more complex sites, providing a core service and a world wide sourcing ability. We are able to offer a full service agency experience with both Interior Architecture and Interior design, alongside our construction and fit out as well as close out. They need go nowhere else saving time and money’

Nicholas of NSI Design, is an international multi award winning interior designer in London and has over 35 years of experience in Commercial Design and Interior Design working with some of the most prominent people in the World. As well as working extensively in the UK, his private commissions have taken him to New York, Dubai, Asia and the Far East for Diplomats, VIPs and Presidents. Lecturer Grand Designs Live

To find out more about this exceptional BIID accredited team with a view to working on your projects contact them on or call Nick Sunderland on 020 7101 0681

Design & Refit

Hotelier & Hospitality Design

Their level of expertise covers the full range and agency service you need. Interior Architecture Interior Design Furniture Design and Manufacture Specification Project Co-Ordination World Wide Product Sourcing Construction and Fit Out Close Out


Design & Refit



As nationwide shopping centre coffee shop chain, bb’s Coffee and Muffins, expands across the UK and Ireland, Design & Contract Furniture has been selected to provide more bespoke furniture for the newly opening stores.

Renowned for its tempting range of freshly baked ‘made on site’ muffins and delicious barista coffees, bb’s Coffee and Muffins, as part of the Retail Food Group, has over 50 stores across the UK and Ireland with three recent new store openings in Maidstone, Ipswich and King’s Lynn and plans to open another 10 this year. As the company’s long-term furniture provider, Design & Contracts worked closely with the opening stores to provide the right furniture to match the brand’s existing theme. Amongst the tailor made furniture is a range of faux leather arm chairs and banquette seating, as well as Billiani dining chairs and solid ash dining tables. Design & Contracts has worked with bb’s Coffee and Muffins for over 15 years and provides furniture for the majority of the brand’s high street stores. Andrew Moyes, Group CEO (UK and ROI) of the Retail Food Group commented, “We have worked with Design & Contracts for many years and we have always found them to be extremely reliable and flexible in what they offer. As a brand we have an image that we need to portray across all of our stores and this is something we have been able to achieve through the furniture they have supplied.” As a busy shopping centre coffee shop chain, bb’s Coffee and Muffins receives a high number of customers each day and therefore required furniture that is able to withstand constant use without compromising the quality or appearance. Andrew Moyes commented again, “All of the furniture supplied by Design & Contracts is very high quality and robust which has made them an attractive choice for newly opening stores.

As nationwide shopping centre coffee shop chain, bb’s Coffee and Muffins, expands across the UK and Ireland, Design & Contract Furniture has been selected to provide more bespoke furniture for the newly opening stores.

The team at Design & Contracts are always very helpful and supportive and continue to provide an excellent service long after each project is completed.” Amongst the many seating options are a number of retroinspired Milan and Ludo armchairs, upholstered in Skai Sotega Nature and Olive faux leather. The two vibrant colours present a modern, stylish twist on classic armchairs, with contrasting coloured buttons for extra decoration. The armchairs offer exceptional comfort with cushioned seat and back pads. Design & Contracts also provide banquette seating in Skai Sotega Nature faux leather, with contrasting buttoned backs in Begonia and Elderflower Sunbury fabric. The style of the seating reflects the retro theme of the armchairs; however the earth-coloured leather fashionably contrasts with the entire furniture scheme. Like the armchairs, the banquette seating provides a comfortable option in the form of sofa-like seating. Other seating options include traditional Bentwood chairs with a natural wooden frame, as well as sleek Billiani Pop chairs in a light and dark Zebrano finish, are supplied to add an element of simple elegance to the cafés.

Hotelier & Hospitality Design

Bespoke cushions are also provided for extra decoration, using Sunbury Aquaclean Belfast fabric in a range of colours, including Lizard, Begonia and Elderflower to add to the mix of pale pinks and greens presented across the stores.


All of the contemporary seating options are complemented with a range of mixed-sized, solid ash dining tables with a natural polished finish. Design & Contract Furniture have worked with a large number of bars, cafés and restaurants nationwide to provide bespoke furniture and upholstery services. The company prides itself in offering furniture to match any corporate branding themes, or can work with its customers to create a fresh furniture scheme according to any interior design brief.

Design & Contract Furniture provide a range of tailor made furniture, including faux leather arm chairs and banquette seating, Billiani dining chairs and solid ash dining tables to bb’s Coffee and Muffins, the shopping centre coffee shop chain.

Further information on Design & Contract Furniture is available from the company on 01344 628 108, by emailing: or by visiting the company’s website at

Design & Refit

Door closers maintain Kipling’s spirit

Opened in 1837, Brown’s Hotel is made of eleven Georgian houses on Albermarle Street in the heart of London’s exclusive Mayfair. Famed for its decorative style and impeccable service, the hotel has been home to presidents, prime ministers, royalty and writers, with Rudyard Kipling among its most famous guests. The hotel believes that Kipling wrote The Jungle Book while staying there and has named a newly created suite in his honour. The Kipling Suite is the hotel’s largest guest accommodation and is the first of the ‘Forte Suites’ to be created by Rocco Forte Hotels as part of the Rocco Forte Suite Experience. The suite comprises an impressive living area, two bedrooms, en-suite bathrooms and large walk-in wardrobe, providing guests with the ultimate in comfort and luxury. Access to the suite is via a doubledoor entrance which leads onto a central foyer, connecting the lounge and bedrooms. Led by Olga Polizzi, director of design at Rocco Forte Hotels, The Kipling Suite renovation took three months to complete. It makes extensive use of English wallpapers, fabrics and furnishings to deliver a

contemporary feel whilst remaining true to the hotel’s heritage and the era of Kipling. Commenting on the project, Ms Polizzi says, “We designed the Kipling so that you can feel you are in London. This will be a grand classical suite of great comfort, with a combination of antique pieces and contemporary designer items. The English theme carries on and is maintained, as in all our rooms at Brown’s Hotel, with English wallpaper, fabrics, colours and objects.” Retaining the aesthetics and ambience of the new suite, and other rooms throughout Brown’s Hotel, is vital to assuring the comfort and enjoyment of guests. It is for this reason that the hotel’s chief engineer, David Rozmetov, selected Powermatic concealed door closers. Mr Rozmetov states, “We did not want to use surface-mounted door closers because they would spoil the appearance of our exquisite interiors. We also needed something that would be easy to install, reliable and require minimal maintenance. “After considering and testing a number of alternatives, we chose Powermatic. The door closer meets all of the relevant performance standards and is totally hidden when the doors are closed. This means that the rooms will look exactly as the designer intended and that we can create a more homely, comfortable experience for our guests.”

The Kipling Suite is one of 75 rooms at Brown’s Hotel to be fitted with Powermatics. Just like the hotel, the door closers share a fine heritage for British design, quality and faultless service. In all, 80 door closers have been used on suites, junior suites and deluxe rooms throughout the hotel. Powermatic concealed door closers have long been admired by designers and managers of hotels for the fact that they are invisible when the door is closed. In addition to impressive fire and accessibility credentials and maintenance-free service, enhanced aesthetics play a large part in the door closers’ appeal. There are, however, additional benefits for hotel projects that come from this concealment and Powermatic’s installation; With minimal exposed surfaces and being fitted at a relatively low position in the door, the door closer is easier to clean and inspect. Being jambmounted, it is also much more convenient for use where there is limited headroom above the door or where 90-degree reveals are present. It has even been proved to contribute towards the retention of sound insulation properties of guestroom doors. Additionally, total concealment reduces the risk of the door closer being tampered with, thereby enhancing reliability and assuring guest safety.

Hotelier & Hospitality Design

Samuel Heath’s Powermatic controlled, concealed door closers have been used by the Rocco Forte group to retain the high-end aesthetics of rooms and suites at Brown’s Hotel, one of London’s most elegant boutique residences.


Design & Refit

At HC Contractors we focus on developing a thorough understanding of the needs of our clients and delivering excellence in every aspect of our service.

HC Contractors

Hotelier & Hospitality Design

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e specialise in hotel, leisure and restaurant refurbishment, operating from our head office in Essex, with a second office in Manchester City Centre.

refurbishment included 350 bedrooms and suites, 10 conference rooms, 6 board rooms, the spa and leisure club, The Bel Air Night Club, an entire mile of corridors and public spaces, and all the hotel’s bars and restaurants.

Our management team have over 25 years of combined experience in the industry and have created a high profile portfolio of clientele, as a result of providing a first class finish from construction to fit out.

Q Hotels’ historic grade II listed Midland Hotel basement was transformed into a beautiful, luxurious and calming Spa. The Spa now consists of a luxuriously huge relaxation area with suspended cocoon seats as its focus, surrounded by a full thermal spa and relaxation pool, eight treatment rooms, Himalayan rock salt sauna and a dedicated spa café which serves taster plates and specialist cocktails. We are extremely proud of the transformation of the Spa and its subsequent success.

We have been proud to complete refurbishments for Millennium Hotels, de Vere Group, Q Hotels and Principal Hayley Group. Set in the heart of Kensington, Millennium Baileys Hotel received a full refurbishment of all 210 guestrooms and bathrooms, corridors, Olive’s restaurant and bar, main reception, public areas and Club lounge. Famous for being the home of the Ryder Cup, de Vere Group’s Belfry Resort

Principal Hayley’s Grade II listed Palace Hotel set in the heart of Manchester has received a full refurbishment of all 272 bedrooms including bathrooms and corridors,

conference & banqueting areas; including 3 commercial kitchens, destination bar and restaurant and the complete refurbishment of the grand hotel reception. Our commitment to continual improvement in our field ensures that only the highest quality of subcontractors and tradesmen are used and are managed by experienced and competent staff trained in this type of work. Our continual high standards have resulted in an excellent reputation for quality, finish and time completion. Our belief in customer service and building lasting relationships is the heart of our business. With a philosophy of total team commitment, trust and mutual respect, we have an extremely high percentage of repeat business with both clients and consultants.

Nationwide Building Contractors Specialising In Hotel and Leisure Industry

T: 0333 323 9279



Design & Refit


mart Fire UK is a leading provider in heating solutions and has worked with top hotels across the UK and globally to solve their heating problems. It specialises in clean burning bioethanol fires and is the sole UK distributor of EcoSmart products. It’s also the only company in the country to distribute Bromic heaters, which are known for bringing energy and cost efficient ways to heat outdoor spaces.

Hospitality Heating Solutions Finding a heating solution for your hotel, bar or restaurant which offers exceptional design, elegance, heat and cost efficiency is never easy.

EcoSmart Fire’s bio-ethanol fires offer the hospitality sector versatility and stylish design. Bio-ethanol is a clean burning liquid, sourced from agriculture, which means these green fires need no chimney, flue or extraction system. They have become a popular choice with hotels wanting to make an impression and looking for a stylish solution for an existing grate or fireplace. The fuel is stored in the device’s internal reservoir meaning that there are no pipes or cables required during the installation process. All the workings of the fire are managed from inside the box so they can simply be installed into a standard frame or inside an existing fireplace. The fires can be designed to fit in with an existing scheme or be integrated within a new design. These fires work both internally and externally with the collection of outdoor heaters a stunning addition to hard to heat outside areas.

Hotelier & Hospitality Design

New additions to the collection, like Wharf and Base are statement pieces which will give external space the wow factor.


heaters work well in a variety of indoor and outdoor settings. The heating solutions on offer are more powerful than similar options on the market, whilst also boasting more economical, greener heat. The unobtrusive designs blend in with your chosen space and the heat output is more powerful that similar options on the market. The range include gas and electric models as well as the Bromic Tungsten Portable which can be moved around the establishment. This model is fuel-efficient and has wheels which make it easy to transport, and a tilting head to allow directional heat. Other models in the collection include the Platinum Smart Heat Electric and the Platinum Smart Heat Gas.

Bromic heaters incorporate unique, stylish design with efficient output meaning these discreet yet powerful

Paul Holt from Smart Fire UK said: “We’re proud to be the only British distributor of Bromic heaters and Eco Smart Fire designs. These unique heating solutions are popular amongst

our customers and with ea ch new release come innovative improvements. “These heaters are ideal for hotels hoping to make the most of outdoor areas, which are otherwise unusable during the colder months, and for those planning internal renovations or update. “No longer do hotels have to choose between style and efficiency as our heaters provide the perfect blend of both.”

Smart Fire UK can be found on Stand 48 at the Independent Hotel Show or visit


Portable Lpg

Lighthouse bioethanol

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The latest in the extensive range of super efficient indoor, outdoor & portable heating solutions Create an intimate room setting or a warm and toasty atmosphere for alfresco dining and drinks! Clean, green and beautiful, the Smartfire range of electric, gas, Lpg & bioethanol models will enhance and warm your space.



Design led commercial and residential heating +44(0)20 7384 1677 Smart Fire UK Ltd 80 New Kings Road SW6 4LT

Design & Refit

London Steakhouse Company City unveils new refurbishment London Steakhouse Company City, situated a stone’s throw from bustling Liverpool Street Station, has officially re-opened its doors to reveal an opulent split-level dining space enveloped with timeless British glamour. The well-established London steakhouse combines impeccable food standards and outstanding table service, offering an unrivalled City dining experience. Behind the grand entrance and large double doors, guests are greeted by an immediate aura of energy and professionalism. High ceilings complement the sleek yet classic open-plan dining space, while a raised mezzanine seating area with its own bar commands a stately presence towards the back of the expansive room. For private events, heavy velvet curtains can be drawn across this space, seating 20, to create an exclusive party area. On the ground floor, the 85-cover restaurant features a neutral colour scheme peppered with dark mahogany wood features. A brand new marble-top bar lines the length of one wall showcasing the finest spirits paired with premium digestifs. The walls are adorned with luxurious Farrow & Ball paints, while artworks by ‘Jak’ one of Britain’s finest political cartoonists (taken from the owner’s personal collection) echo around the space. Pristine white linen table clothes are married with dark-red leather hide to blanket the circular dining tables. Meanwhile, maroon leather arm chairs populate the room. Accents include a collection of antique mirrors from the Windsor Mirror Company, Corwell bespoke cabinets and newly laid dark hardwood chevron flooring. Newly installed air conditioning keeps the space at the optimum temperature.

Hotelier & Hospitality Design

Attention to detail has been paramount during the refurbishment. Atop each dining room table sits a charming miniature lamp, Robert Welch cutlery and RIEDEL wine glasses, while waiters ferry dishes displayed on Bauscher crockery.


Reflecting co-owner Marco Pierre White’s culinary style, London Steakhouse Company’s carefully curated menus feature seasonally changing classic British dishes. Every dish is made from scratch on site everyday – except the ice cream which comes from renowned supplier Ice Cream Union. Serving some of the finest meat cuts in London, the restaurant has a long-standing partnership with esteemed butcher Aubrey Allen. All steak cuts are dry-aged for 28 days, and served with a choice of Café de Paris butter, peppercorn or béarnaise sauce. As well as an eclectic meat and fish offering, the restaurant also serves a selection of vegetarian dishes.

The newly installed whisky bar features an impressive list of cocktails and wines from both the New and Old World. The impressive bar can seat eight guests for drinks or dining, while suspended lighting complements the sparkling glassware and cut crystal decanters. Speciality cocktails include the best-selling Passion Jazz and classic Whisky Mac. The London Steakhouse Company treasures its long standing team who have seen the restaurant evolve over the years. The devoted, passionate staff members led by GM Toni Topi are undeniably a key player in the restaurant’s overwhelming success. The restaurant is arguably one of the most talked about restaurants in the country, as it is ranked the second most reviewed restaurant in the UK on Trip Advisor with over six thousand reviews – beaten only by Aqua Shard. Plus with more five star reviews than any other steakhouse in the UK, it’s evident that London Steakhouse Company has been busy giving people something to talk about. As part of its commitment to charitable causes, the restaurant has teamed up with CLIC Sargent, the UK’s leading cancer charity for children and young people. The charity seeks to help children with cancer and support their families through tough times. On top of the £5K sum already donated to the charity this year, the restaurant has pledged to donate 50p to the charity for every signature house-cut fries served to diners. Free Wi-Fi is available to guests upon request of the access code. The restaurant offers vouchers from £25, as well as voucher dining packages ranging from £100 to £400. The £100 voucher entitles two guests to a steak and cocktail menu; while the lavish £400 voucher offers four guests a glass of Champagne each, three course meal from a luxury set menu, plus the choice of two bottles of wine up to £50 in value. For the ultimate in exclusivity, the restaurant has launched the Longhorn Club (named after the English cattle – and logo) for regular customers. The Club offers silver and gold cards by invitation only to diners, entitling each guest to a priority booking line. As well as this premium service, 10% of card holder’s spend will be put onto their personal card for future use. For gold card members, an additional glass of Champagne will be served each time they visit the restaurant.

London Steakhouse Company serves lunch Monday to Thursday from Noon until 3pm and dinner from 5.30pm until In addition to the à la carte menu, the restaurant offers a 10.30pm. Food is served throughout the day on Fridays, Prix Fixed lunch and pre/post theatre menu priced at £27.50 Saturdays and Sundays from Noon until 10.45pm (last for three courses. For group dining, the restaurant seats orders) – and 10pm on a Sunday. The restaurant also up to 100 private dining covers and separate menus are benefits from a late license until 2am on weekends for available for group bookings. private events.

Design & Refit


High-end Italian furniture manufacturer, Billiani, has introduced a new multipurpose chair, which is now available in the UK from Design & Contract Furniture. High-end Italian furniture manufacturer, Billiani, has introduced a new multi-purpose chair, which is now available in the UK from Design & Contract Furniture. The new Billiani ‘Wrap’ chair is the company’s latest addition to its growing collection and is an affordable yet high quality, stylish option for large scale seating requirements in restaurants, cafes and bars. The versatile seat can also be used for reception areas and rooms in hotels that wish to add an element of class and comfort to their customer seating areas.

Philip Hilliard, Managing Director of Design & Contract Furniture commented, “Billiani has a reputation as a quality furniture manufacturer and this applies to their entire range, including this new, great value Wrap chair. Not all businesses are able to afford the most expensive furniture and so Billiani have recognised the need to provide an affordable option made to the same high standards. We are extremely pleased to be able to distribute this new product in the UK and I think that restaurant and bar owners would be ‘whistling Dixie’ if they didn’t love this as much as we do.”

The Wrap chair expresses pure quality and elegance from its beech wood frame through to its seamless curved back and arm support. The chair’s design conceals all fixtures for an immaculate appearance compared with others on the market. The Wrap chair can be ordered in a wide selection of colours and fabrics to match or contrast with any colour scheme, using Billiani’s range of fire retardant materials. Working with a team of talented designers, Billiani has been manufacturing chairs and furniture for over 100 years, bringing some of the most beautiful and elegant furniture to the market. The company works with a selection of woods and fabrics to create a collection of versatile pieces which have been widely adopted in the hospitality industry across the world. Design & Contracts works closely with the manufacturer to offer contract seating and tables to the corporate and hospitality sectors with the majority of Billiani items carried in stock for sampling purposes – a service which results in satisfied customers and the execution of major installations in golf clubs, bars, restaurants, cafés and many other types of commercial settings throughout the UK.

The new Billiani ‘Wrap’ chair is the company’s latest addition to its growing collection and is an affordable yet high quality, stylish option for large scale seating requirements in restaurants, cafes and bars.

Further information on Design & Contract Furniture is available from the company on 01344 628 108, by emailing: or by visiting the company’s website at

Hotelier & Hospitality Design

The chair takes its inspiration from one of Billiani’s existing top end products and the original of its kind, the ‘Croissant’ chair, designed by Emilio Nanni. Although made to a lower price point, the new Wrap chair still reflects the elegance and beauty that comes with the Billiani name.


Design & Refit

Ahead of the BCFA’s first OPEN exhibition in Manchester in October, we look at the city’s continued growth prospects For proof of Manchester’s credentials as the leading creative hub outside London one need look no further than MediaCity, just a few miles outside the city in Salford Quays. Twenty years ago this former docklands site was a largely deserted, derelict and forgotten quarter of the city region. Today, it is home not just to the likes of the BBC and ITV, but also to a growing mass of more than 200 companies in the digital and creative industries sector. And it looks set to get bigger too. Earlier this summer detailed plans were submitted to double the size of the site over the next decade by creating up to ten new buildings with a development value of more than £1bn. Phase two of the project features 540,000 sq.ft of offices and 1,800 apartments alongside retail and leisure areas.

As Steven Underwood, chief executive of the Peel Group – the company which first began developing the site – says: “MediaCity is a shining example of what can be achieved across the Northern Powerhouse, combining the talents of great people with ambition and vision.”

Northern Powerhouse Quite what the future of the ‘Northern Powerhouse’ project holds in the wake of the Brexit vote remains to be seen, especially given that George Osborne – the man who first launched the initiative – is no longer Chancellor of the Exchequer.

Hotelier & Hospitality Design

But talk to economic and political leaders across the city and they are pains to stress that, if anything, the referendum result should be seen as even more of an instruction to help further drive Manchester’s regeneration.


As Sir Richard Leese, Leader of Manchester City Council, says: “The prevailing economic uncertainty following the EU referendum result makes it even more essential that northern cities are given the tools and investment to work together to create the jobs and opportunities the region needs and help re-balance the nation’s economy.” Digital technologies have long been seen as a key piece of the jigsaw that will help drive the northern economy, a region which has twice the population of London. Indeed, the recently published Northern Powerhouse

Independent Economic Review identified the sector as one of a number of key “capabilities” in which the North is a world leader and which account directly for 30% of its jobs and 35% of its GVA (Gross Value Added). These capabilities also included advanced manufacturing, digital health innovation and energy.

suggest that these trends will continue. “The cost of living is having a huge impact for young people in London where rent can be as much as 70% of their income. If they see that their rent will only be, say, 50% of their income in Manchester then even that becomes a big draw.”

Changing perceptions Roger Belham, Commercial Director at Taylor’s Classics, a restorer and manufacturer of furniture for the bar, restaurant, hotel, café and pub markets, says the growth of MediaCity is certainly playing a key role in helping change perceptions of Manchester. Taylor’s, which has historically supplied high-end gastropubs as well as country house hotels, is based an hour south of Manchester making the company ideally located to serve both London and northern cities. Says Belham: “There has been a noticeable growth in the business hospitality trade outside London, and we are personally seeing a lot more business around cities such as Manchester, Birmingham and Leeds, and growing prosperity across the regions. I think this is partly down to London’s high property prices and some organisations looking to relocate out of the capital. But if you take a city like Manchester then the growth of MediaCity is starting to have an effect too in terms of the wider perception it portrays, while the city is already known for having some very good leisure operators. While the majority of our deliveries are still to the South East, there are a number of groups we are dealing with which have exhausted the potential of the South East and which are looking at opening outlets in the regions.”

Graduates Getting these wider messages across to graduates will be key to ensuring that sectors such as design, technology, textiles and leisure continue to go from strength to strength in the regions. To some extent the signs are already good. For instance, while less than half of its students come from the North West, seven in ten stay after graduation, usually in Greater Manchester.

Ann Moult, HR Director at Johnson Tiles, says what is more difficult is getting across the benefits to graduates of moving to an area outside cities such as Birmingham, Manchester or Leeds to places such as Stoke-on-Trent where her company is based. “Larger cities are able to attract graduates. It is the more regional areas that have to work hard to attract the right candidates.” Ann says it would be “advantageous” if the opportunities within the design and textile industries were promoted as part of the wider Northern Powerhouse discussion. She adds:“There needs to be a change of focus when having these discussions. For instance, when discussing the planned new high speed rail line HS2 all of the comments are about how much faster it will be to get to London. It should be about getting people out of the capital and into the rest of the country.” Meanwhile Belham makes the wider point that it is still a challenge to get young apprentices interested in the sector in the first place. “If you train as an upholsterer or chair maker you have skills that will last a lifetime, and they are skills that are unlikely to ever be replaced by computers. But for whatever reason such craft skills are still not perceived as ‘cool’.”

Manchester facts *Manchester’s office market in 2015 was bigger than the combined space let in Liverpool, Leeds, Hull, Sheffield and Newcastle. *Manchester requires an extra 3m sq.ft of office space over the next 10 years if it is to keep up with the city’s forecast growth.

Belham believes that given the cost of living in London there is every reason to

*The University of Manchester has more international students than any other UK university, and the largest student community in the UK.

Design & Refit

Bright Goods LED Filament Lamps Recreate Bavarian Schloss in Manchester

Hotelier & Hospitality Design

An installation of Bright Goods LED filament lamps has helped recreate the atmosphere of a traditional Bavarian schloss, or country house, within Manchester’s newest music and entertainments venue. Albert’s Schloss, which is located in Peter Street beneath the city’s Albert Hall, is a popular daytime destination for business and social meetings. However, as dusk approaches, it transforms seamlessly into an energetic, live music beer hall where Bright Goods LED filament lamps complement the overall ambience and experience.


One of the UK’s foremost lighting design specialists, The Light Corporation (TLC), was commissioned to design a spectacular lighting system that not only achieved the performance of incandescent bulbs but also ensured flexibility, versatility and energy efficiency. At the heart of TLC’s innovation design is an imaginative installation of Bright Goods Josephine LED filament lamps augmented by an impressive array of George LED filament globe lamps. The Josephine and George, which are amongst the most popular and bestselling models from the Bright Goods range of LED filament lamps, feature a unique crown-shaped filament and lattice filament respectively to ensure a beautiful, warm and welcoming light. Installed within a striking network of industrial copper pipework, the Josephine and George LED lamps provide excellent illumination that is

fully dimmable to capture the magic, the mood and the moment. Designed to provide a timeless vintage feel, the Bright Goods LED product range includes a wide selection of popular shapes, including globes, squirrel cages, candles, long tubes and traditional GLS bulbs to create the designer-induced decorative glow, previously only the territory of energyhungry incandescents. Where a filament bulb consistently in use over 10 hours a day would require replacing in less than a year, all lamps in the Bright Goods LED range are fully dimmable and provide a highperformance lifespan of 30,000 hours which is around ten times that of a conventional filament bulb. “The lighting design brief we received for the Albert’s Schloss project was very wide which made the job challenging but also gave us the opportunity and freedom to demonstrate our creativity,” says Michael Wake of The Light Corporation. “That’s where the Bright Goods Josephine and George LED filament lamps were ideal first choices to bring our cutting edge design to life. Offering a perfect combination of elegance, style and energy efficiency, the Josephine and George enabled us to create the atmosphere of a traditional Bavarian schloss in the pulsing heart of Manchester. Although initially sceptical about using LED lamps to create the desired ambience, our client was blown away with what we were able to achieve

and he’s delighted that we’ve helped to meet the overall goal - a customer experience that’s second to none. In fact, I now use Albert’s Schloss to demonstrate to other clients what we can achieve with LED filament lamps.” 01276 691 230

Hilton Kings Ranch Resort & Spa Alexandria - Winner of the 2016 International Hotel & Property Awards in the hotel over 200 rooms global category: READ MORE HERE

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Artist Residence CORNWALL

“An eccentric bunch of fun & friendly small hotels. Unexpectedly homely� A 17 bedroom boutique hotel with two additional apartments set within a 16th century, Grade II listed Georgian manor in the charming old quarter of Penzance.

Hotelier & Hospitality Design

Address: 20 Chapel Street, Penzance, TR18 4AW Telephone: 01736 365664 Email: Website: Launched: Autumn 2010


Business Matters

UK GLAMPING SHOW Somerset-based shepherd hut makers Blackdown Shepherd Huts will again be exhibiting their luxury Turnkey Huts at the Glamping Show. Their oak-clad huts, which lend themselves ideally to being a glamping retreat, will be located at stand OSA82 during the Glamping Show 2016 from 22nd-24th September at Stoneleigh Park, Warwickshire. Will Vickery, who runs Blackdown Shepherd Huts, says: ‘Glamping is becoming ever more popular and we are delighted to be at the Glamping Show to share our Turnkey Huts. In recent years, shepherd huts have made a huge impact in the accommodation and amazing spaces market, and at the moment it’s all about luxurious camping in the form of glamping. ‘Shepherd huts provide the perfect place to unwind and relax and our huts are specially designed to make the best out of the room they have for a fabulously luxurious experience. Hotels, farms, pubs and

campsites are the perfect location for glamping huts to create a unique retreat space for guests looking for something special.’ Blackdown has a number of shepherd’s huts across the country and feedback from those who have invested in glamping as a business have found that payback on the hut purchase is around 18 months to two years. Will explains: ‘The high end Dimpsey hut in Somerset is one of Blackdown’s finest Turnkey huts. Emma Warren, who will be talking at the show about how she set up her glamping business, has created the Dimpsey hut as the ultimate in a high end glamping retreat. Our Blackdown huts are designed to ensure that guests feel like they are in a luxury hotel. The Turnkey huts are 18 feet long and contain a double bed, seating, kitchen area and a bathroom with shower and flushing toilet. ‘Our aim is to enable you to always surprise your visitors with the space that our huts offer and we know that storage space is always important for

guests. Blackdown Shepherd Huts frequently accommodate requests for extra storage and we will go out of our way to shape design solutions to suit your needs. Pop along to stand OSA82 and have a chat with us about what we can do for your glamping business.’ Blackdown Shepherd Huts will be offering a free wood burner with the purchase of a Turnkey hut at the Glamping Show. Blackdown Shepherd Huts have seen a recent rise in demand for their bespoke shepherd huts from hotels and those in the hospitality trade for a range of purposes. From honeymoon suites to extra guest bedrooms, catering outlets, intimate dining rooms, spas, and treatments rooms, and even safari lodges, the shepherd hut is fast becoming the new add on for hotel and catering opportunities. Will adds: ‘The shepherd hut’s yearround appeal means that it makes for a very appealing glamping unit - both from the guest and glamping provider point of view.‘ Inspired by the traditional shepherd’s huts of yesteryear, Blackdown Shepherd Huts, based in Ilminster in Somerset, create their Heritage, Turnkey, and Towby Huts with the hospitality industry in mind.

Hotelier & Hospitality Design



Business Business Matters Matters

MAJIsIgn MAJIsign the UK’s lArgest MAnUfActUrer of wooden

the UK’s largest manufacturer of wooden A-BoArds, wooden displays. dIsplAys. A-Boards, chAlKBoArds chalkboards And and wooden

Hotelier Hotelier&&Hospitality Hospitality Design Design

With state of the art machinery and a huge choice of timbers, plastics, aluminium and foamex we are sure that we can create the perfect item for you or your business. All of our wooden products are designed and manufactured in house at our UK workshop, in Bury St Edmunds, Suffolk, where we house an 18,000 sqft factory and design studio.

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The timber we use in our products comes from sustainable suppliers, committed to procuring timber from legal and well managed forests, reducing their carbon footprint and minimising waste. MAJIsign are also committed to recycling and reusing 100% of any waste generated.With the use of a biomass combustor, regulated under the Clean Air Act, we are able to convert all wooden waste to energy to produce heating for the factory and office. Every step of production is looked after by our highly skilled experts in the field of design, woodwork and machining, ensuring you have the best possible finish to your products. We are very proud of our fast turnaround times. All stock products can be delivered in 1-2 days, with personalised or bespoke products taking only 3-5 days. From a chat on the phone, a written idea in an email or a scribble on a piece of paper; MAJIsign will create your bespoke item for you.”

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Engraved A4 Menu Cover £25.00

Gold Framed Mirror £75.00

Wooden Condiment Holder (Small) £10.90

Clip Menu Stand A5 £9.50 A4 £12.50

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Table Top Clip Board A5 £10.00 A4 £16.00

Chalkboard Optic Clip Oval/Rectangle £3.50

Hotelier & Hospitality Design

ONLY £65


Business Matters

Codelocks introduces new ‘smart’ lock range Advanced technology in a standalone lock enables easier access control Codelocks announces availability of its first smart lock range, offering flexibility and convenience by providing a range of entry methods. The new CL5500 range utilises wireless technology giving users the ability to connect remotely and choose between pushbutton code, smart card or smartphone access. The keyless entry reduces the need for onsite staff to manage access and the hassle of managing or replacing lost keys. Self-service entry offers accessibility outside normal working hours helping businesses operate more efficiently. Monitoring all access and lock usage is straightforward with comprehensive audit trail data reporting. Using advanced programming capabilities, building managers can control and operate CL5500 locks remotely via a smartphone, update basic settings and generate multiple, date- and time-sensitive codes. The lock can also be set in code-free mode at fixed times of the day when access is required for cleaning, maintenance or deliveries. Users can create up to 10 different code-free periods, which automatically enable when scheduled. Grant Macdonald, Managing Director of Codelocks explains: “We recognise that smart digital locks are the latest IoT-based innovation that can help make building managers’ working lives easier. Our new smart wireless digital locks enable better access control within buildings, while significantly reducing the burden on time for on-going management tasks.

Hotelier & Hospitality Design

“By combining smart technology with wireless access, alongside traditional keypad and card access options, many types of users including building managers, home rental owners and home care service providers will benefit from increased levels of convenience and control.


“With so much choice available it’s difficult to know which access control product is best for each businesses’ building, staff, customers and budget, and will work alongside any current systems. Our new CL5500 smart locks offer flexibility, suiting a wide range of environments and varying needs. They are also supported by our team of experts offering application advice and after sales technical support.” David Borrie, co-founder of rehearsal studios business, Pirate Studios, explains how the CL5500 has enabled his company to provide 24/7 access to its customers: “We were very lucky in finding Codelocks when we did. We were looking for a way to manage customers entering the studio building and individual studio rooms at specific times.

“Codelocks fitted CL5510 smart locks on the front door and individual studio room doors, and KL1550 KitLock locker locks on the storage for music equipment. These locks allow codes to be created via an online portal and issued to our customers via email or text message. This eliminated the need for staff to be onsite. “Musicians receive personalised codes for self-service access to the rehearsal space and storage lockers. Unique codes can be issued for different locks, if a musician needed to access their kit, but not a rehearsal space, they would be given two codes: one for the front door and one for storage. Or, for studio room hires, musicians would be given a code for the front door and one for an individual studio door. “Codelocks’ smart locks increase convenience and helps us keep prices low for our customers.” For more information visit

Business Matters

Fire Risk Specialist Suppo Warning In National Chim burning them. However, whilst these may appear dry, the ‘wet’ reference comes from the fact that, on felling, their water content can be as high as 80pc. For a log to burn efficiently, the water content should only be 20pc or lower, which means logs need to be left to dry, in the right climatic and storage conditions, for as long as two summers and a winter, if they are a hardwood such as oak, beech, hornbeam and sycamore. Even conifers and hard growing broadleaves such as ash, birch and and poplar need to be seasoned for one spring and one summer.

Gauntlet Fire Risk Management is urging businesses in the hospitality and leisure sectors to heed the warnings of specialist wood and coal fuel specialist, Logs Direct. Logs Direct has warned of an impending ‘flue epidemic’, because many businesses, ranging from leisure spas, coffee shops and golf clubs, to B&B, pubs and large hotels, have been overtaken by ‘logmania’ in recent years, fitting woodburning stoves and open fires, without backing this up with the knowledge of how to burn wood safely.

Hotelier & Hospitality Design

In January 2016, it was reported that the previous 12 months had witnessed a 20 per cent increase in the sale of wood-burning stoves, whilst HETAS has reported a 60 per cent increase in the number of wood burners over the last seven years.


Any leisure business buying wood from farm and country suppliers, and wishing to use it immediately, should seek assurance that the wood has been seasoned properly. They should also resist the temptation to fell their own logs and immediately burn them. Whilst enhanced heat output – getting the same heat out of one kiln-dried log that you would acquire from three wet logs – is one reason, the other is safety. When wood is damp, moisture-laden and burning inefficiently at a low temperature, creosote deposits build up in the chimney, due to an incomplete combustion process. Wood tar is taken into the flue and chimney in the form of vapour and condenses there, creating deposits that stick to the chimney walls. This highly combustible creosote can easily lead to a chimney fire, or block the chimney, which has its own dangers, in the form of carbon monoxide poisoning.

Logs Direct says that, despite the passion for burning wood, far too few homeowners and hospitality providers have got to grips with how to burn wood.

By not paying attention to the wood being burnt, a hospitality provider could see their business decimated by fire, causing at best a business shutdown and interruption of trade and, at worst, the complete loss of the business and possible fatalities.

This puts a sizeable proportion of wood-burning homes and establishments at risk of a chimney fire, of which 5,000 occur in England alone, each year.

Burning MDF-painted or varnished wood is also dangerous, as this releases pollutants into the air that can be harmful to health.

This observation is reflected in the experience of Gauntlet Fire Risk Management – a health and safety expert with over two decades experience, which says many businesses simply do not realise the implications of burning the wrong wood.

Old CCA-treated wood should never be used as fuel and it pays to be aware that most properties built before 2004 were constructed with wood that was pressuretreated with the CCA (chromated copper arsenic) preservative. The supply is, therefore, abundant.

They, and Logs Direct, say many businesses buy unseasoned, ‘wet’ logs from farm gates and timber suppliers and think there will be no implications from

Gauntlet Fire Risk Management can pick up on areas like these when visiting to carry out a Fire Risk Assessment.

Business Matters

orts Flue Epidemic mney Fire Safety Week Fire evacuation procedures can also be established, with all evidence recorded in safety documents, to demonstrate that all has been done to adhere to fire health and safety laws. Those requiring assistance with other health and safety matters, such as food safety and general health and safety assessments, can also call on Gauntlet’s expert help. The Gauntlet team can also point to products that can assist fire safety, such as the new-to-the-UK Chimney Sweeping Logs, which are available from Logs Direct’s website - - and which clean the chimney as they burn, working on and treating volatile compounds and creosote deposits and also making them

more brittle, so that chimney sweeping becomes easier. This, coupled with substituting Logs Direct’s kiln-dried wood for unseasoned and harmful wood, can be an easy-to-implement first step towards better chimney fire safety. Gauntlet Fire Risk Management’s Gary Skews says: “Chimney Fire Safety Week is the ideal week in which to focus on fire safety if you are in the hospitality or leisure sectors and know how attractive a roaring log fire is for your guests and members. Working on fire safety ahead of the winter months, when the danger is heightened, is a step everyone should be taking, if they wish to keep themselves, their customers and their businesses safe. ”More information about Gauntlet’s fire safety risk assessment and consultancy services can be found at and

Hotelier & Hospitality Design

It can help businesses establish better chimney maintenance procedures, as well as developing guidelines for guarding and putting out the fire, when the room is not in use.


Business Matters

ESP Energy There has been extensive research in to the way consumers book holidays and travel activities, the latest results have shown a growing awareness for more ecofriendly hotels and leisure facilities. The Carbon Trust is helping TripAdvisor to extend their Green Leaders programme, which highlights particular hotels that actively participate in environmentally friendly practices. As part of the Green Leaders programme, establishments are tiered with Bronze, Silver, Gold or Platinum awards. A number of hotels already take part in the programme, including Macdonald Hotels and Resorts.

Hotelier & Hospitality Design

Applying environmentally-friendly, energy efficient procedures, means lighting and heating expenses can often be lowered by more than 50%, whilst still enhancing the overall experience of the stay. By installing energy efficient measures such as solar panels to reduce electricity costs or reducing both heating and electricity costs by connecting to a combined heat and power unit, businesses can save on energy bills, earn an additional income from Government incentives and raise their profile as eco buildings in the ‘Green Leaders’ programme.


Such renewable technology projects would be particularly beneficial in combination with hotel swimming pools and spas, as these facilities demand large quantities of energy. With Hotels being refurbished every 7-10 years, there is an opportunity to maximise this opportunity and implement these changes with minimum disruption. ESP Energy are MCS accredited, ensuring that your project will be implemented to the highest standards. With experience of over three hundred commercial installations including the following technologies - heat pumps, solar panels, underfloor heating, biomass boilers, combined heat & power (CHP) and district heating schemes.

ESP Energy have recently completed a 2.2MW district heating scheme in the picturesque tourist attraction “Portmeirion” in North Wales. A total of 27 properties have been linked together on to one district heating scheme with over 3.5km of underground pipework. This project tested the skill and ingenuity of ESP Energy, due to the 70m height difference from the castle at the top, to the hotel at the bottom, areas of pure rock to dig through and delicate architecture. This project was carried out in the winter months, between November and March, when there were fewer visitors to the village, although the site was open to the public the entire time. All work had to be scheduled around the paying guests and their requirements. For a free site survey or further guidance on how renewable technologies can work for you please contact ESP Energy at or phone 01743 718003.

Business Matters

Commercial refrigeration with a difference designed to meet ever changing needs

It is all about providing the right equipment to the do the right job, whatever the job


ngel Refrigeration is a centre of excellence for the supply of specialist refrigeration. Focused on understanding the customers’ requirements, Angel offer a wide range of equipment manufactured by leading European brands Coreco, Everlasting, Hengel and Mondel.

As an importer, wholesaler and distributor, Angel Refrigeration has carefully selected manufacturers who supply high quality refrigeration designed to meet today’s food production, storage, shelf-life maximisation and display needs. The team at Angel are constantly evaluating the needs of their customers and actively developing new products to fit their requirements.

Standing out from the crowd

Hotelier & Hospitality Design

The latest product to be included in the range is the Meat Store from Everlasting. Designed specifically for Dry Aging and Maturing Meat, the Meat Store is a front of house display cabinet. This cabinet was designed to meet the needs of the butchery industry, to add value to the product and proposition, by providing the right temperature humidity and air flow, along with an element of theatre and display. Ultimately, the Everlasting Meat Store influencing customer purchases at higher profit margins, whether it be in a butchers shop, kitchen or restaurant.


Special menus, deserve special refrigeration ‘It was a natural choice for us to work with Everlasting on the development of the Meat Store’, comments Julie Croker, Managing Director of Angel Refrigeration. Everlasting already manufacture the Stagionatore for Salami, Chorizo and Charcuterie, and specialise in products which manage temperature and humidity for bakery and patisserie, chocolate and confectionary, ice-

cream storage and display, blast chilling and shock freezing, and fish storage and display. For Angel Refrigeration, it is not just about selling refrigeration, it is mostly about understanding the demands of food service, production and retail processes that the equipment needs to support day in and day out. Angel Refrigeration understand the importance of strong, reliable and efficient refrigeration systems, that is also stylish and can sell the product in the right environment.

Meat Store

Refrigerated Display and Storage Cabinets

suitable for aging




Single Door 700


Hanging Capacity: 100kg Storage: 625 litres PM 701 TnBV (-2°C/+10°C) Ambient +43°C PM 701 TnV glass (-2°C/+10°C) Ambient +38°C

• • • • • •



Low Temperature High Humidity



DoUBle Door 1500 Hanging Capacity: 200kg Storage: 1365 litres PM 1502 TnBV (-2°C/+10°C) Ambient +43°C PM 1502 TnV glass (-2°C/+10°C) Ambient +38°C

Constant air circulation

single and double door storage and display adjustable stainless steel bars for hanging interchangeable shelves and drawer systems low temperature with high/low humidity UV light to reduce microbial spoilage fan assisted constant air circulation

"Designed specifically for Dry Aging and Maturing Meat, a front of house display cabinet designed to add to the customer value proposition through the theatre and display to influence further customer purchases at higher profit margins whether it be in a butchers or a restaurant"

Tel: 01327 810370 • •

What is delightfully different compared to other London restaurants that are priding themselves on their choice of beef is the variety and great thought gone into completing the perfect menu here. Whether you are looking to talk business, perhaps celebrate a new venture and/ or a more informal visit M certainly ticks all boxes when looking for a fine dining experience.

M Restaurant – Threadneedle Street

Around the world with 6 wonderful steaks. Martin Williams is synonymous to say the least when it comes to fine steaks and luxurious dining. The M restaurant which is located both on Threadneedle Street (EC2R) and now also Victoria Street (SW1E) optimises what it takes to fulfil your carnivorous needs.

There are many different ways to enjoy your evening. The restaurant is made up of two separate concepts. You have the M Grill & M raw to choose from, both offering delightful courses throughout. Highly recommended is the Kangroo Tartare, Infused with egg yolk, Mushrooms and topped with nasturtium. It is a succulent starter and magnificent with its light texture. Another notable option is the grilled octopus. This again a light but fulfilling starter as you prepare for your main. I think there is only one choice when coming to M, Of course there are many other fine dishes on the menu however the steak is a must as there is so many wonderful varieties to choose from. Opting for the USDA Prime fillet form Kansas and can only describe this a delicate masterpiece. Rarely beef can be grilled to such perfection (no pun intended) the kitchen staff have shown their quality in preparing this amazing taste experience. Although a sauce is optional and if deciding I would recommend the Chimichurri. This really needs no extra flavour as it is rich enough to please the pallet and is exceptional from the first to the last bite.

Hotelier & Hospitality Design

There are many side orders that work well with this steak. Notably the jersey potatoes work extremely well.


M restaurant certainly exceeds expectation and with a few surprises up their sleeves it makes for one of the must eat restaurants in both East and West London. After your meal it is highly recommended to head to the “Den” where you can be allocated a drinks locker and enjoy a game of Fußball and Fifa. This being the perfect after work chill out if visiting the Threadneedle Street location. The waiter service is also a fantastic and refreshing reason to visit. This really was not the icing on the cake but the topping on the steak.

The oysters are sourced fresh from London’s famous Billingsgate market four times a week and you can immediately taste the quality. I’ll admit, before coming here I couldn’t remember if I had ever eaten oysters before, let alone whether I liked them or not. However, my worries faded away as soon as the first oyster slipped down my throat. Fresh, succulent and full of flavour, these oysters are sure to satisfy first time eaters and seasoned oyster pros. I went for the Malden Gigas rock oysters, which are from the black water estuary with a distinct flavour due to the marshes where they are grown.

The Wine & Oyster Bar at The Crystal Palace Market They come accompanied by three superb sauces. The first is what the restaurant simply calls ‘oyster sauce’ which is a mixture of soy sauce, lime and orange juice. The second is a sharp mix of red wine vinegar and shallots and the final sauce is a traditional salsa. For those who prefer a meatier oyster the Irish oysters come highly recommended. There is even a counter where you can sit and watch the chef crack open the oysters and prepare them for you. To go with these delicious treats the manager, Fabien, recommended a bottle of Pecorino Gabriel; an Italian white wine which complimented the oysters fantastically. The wines are sold at retail prices and with Fabien visiting Portugal very soon on a wine sampling trip there are sure

to be some more incredible wines popping up on the menu. It’s safe to say that Fabien certainly knows his stuff when it comes to good food. The Frenchman owns a cheese importing business and a stall in Borough market and it only follows that the finest ingredients are used on the menu. This can certainly be said of the cheese and charcuterie board which contains some delicious cured meats, a fantastic 24 month matured Comte cheese and a soft cow cheese which has been matured with white wine. This is the perfect place to either start or end your evening and sample the finer things in life without breaking the bank.

Hotelier & Hospitality Design

If you are someone who has never tried Oysters before, the new Wine and Oyster bar in Crystal Palace market is the perfect place to give them a go. Open for just over three months, this stylish new restaurant serves up delicious fresh oysters at reasonable prices and has an amazing and varied wine selection to go with them.


EPOS Solutions

EPOS Solutions Driving Growth

for Hotels, Bars and Pubs, Restaurants, Cafes, Spas and Gyms with little cost and effort. Global POS Link provides a link between your Global Payments desk-top terminal or PIN pad and your till system, automatically collecting the transaction information without any need to double-key. With the growth in international visitors to the UK, another key development is the technology enabling merchants to accept international cards, and to let international customers pay in their domestic currency using Dynamic Currency Conversion (DCC) through a selection on the PIN pad.

Hotelier & Hospitality Design

With the UK hospitality industry benefiting from a post-Brexit boost as international visitors seek to take advantage of a weak Pound, and Brits decide to spend their holidays in the UK rather than travelling abroad, hotels and hospitality outlets are ideally positioned to grow their businesses. And technology is playing a major part in boosting that growth as new payment technologies, such as Contactless, gain wider acceptance among customers and restaurants, cafes, pubs and bars look for new ways to steal a march on the competition.


introduction of Apple Pay in the middle of last year. With other phone manufacturers introducing the technology, this method is likely to continue gaining traction.

The introduction of Contactless payments for transactions under £30 has revolutionised the way customers pay in recent years, with average card transaction values falling by £1.40 last year as customers used cards more frequently for lower value payments.

For restaurants looking to go the extra mile in customer service, one of the most exciting new technologies to come to market has been Global PAY Now. Paying the final bill forms one of the most important parts of the overall customer experience – get it wrong and it can tarnish the customer’s whole impression of your business. Global PAY Now connects portable card terminals to the till, so what appears on your till also appears on the terminal when requested. This enables serving staff to print a bill, take payment and provide a receipt without leaving the customer, easing the load on serving staff and meaning tables can be turned faster.

Contactless technology is now also used to accept mobile payments, a method which has become increasingly popular since the

Businesses wanting to integrate their entire payment system can go one step further with Global POS Link, which can be set up

The exchange rate is provided to the customer, prior to completing the sale, eliminating any uncertainty over the actual cost of the purchase and therefore providing peace of mind and easing expense claims. Furthermore, every time you take a non-Sterling currency payment, you will receive a commission. The payments industry is experiencing a period of fundamental transformation as changing customer habits, technological innovation and regulation combine to create new challenges and opportunities. With economic circumstances providing further impetus to this, hospitality outlets positioned to make the most out of these powerful forces are the ones most likely to prosper in 2017.



We will be showcasing casing our products and services at the Restaurantt Show at Olympia 3rd – 5th October. Come and nd visit us on stand GJ300

Please call 0800 731 8921* or visit

Speed up card payments during busy periods Serve customers faster with Contactless, Apple Pay and Android Pay Take payments, from bill through to receipt, without le leaving the table Take porta portable, mobile and wifi terminals to your custo customers Integrated till and terminal to reduce errors Near real real-time customer feedback through payment tterminals Accept a wide range of cards including internatio international cards like Diners Give your international customers the choice to pay in ttheir own currency

W work w We with the hospitality industry to develop ca card payment solutions to meet yyour needs needs. To find out more visit: www.globa w ality


*Lines are open Monday to Friday, 9am to 5pm except Bank Holidays. Global Payments is HSBC’s preferred supplier for card processing in the UK. Global Payments is a trading name of GPUK LLP. GPUK LLP is authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 (504290) for the provision of payment services. GPUK LLP is a limited liability partnership registered in England number OC337146. Registered Office: 51 De Montfort Street, Leicester, LE1 7BB. The members are Global Payments U.K. Limited and Global Payments U.K. 2 Limited. Service of any documents relating to the business will be effective if served at the Registered Office. Issued by Global Payments, 51 De Montfort Street, Leicester, LE1 7BB. GP457

EPOS Solutions Guestline is delighted to announce the appointment of new company Chairman, David Roche. Roche joins Guestline, market leaders in cloud-hosted property management, distribution and digital marketing technologies for the hospitality industry, during an exciting expansion period for the company. Earlier this year, Guestline received investment from The Riverside Company, a global, mid-market private equity firm with extensive experience in its Software Industry Specialization. Roche spent a decade at (a subsidiary of Expedia Inc.), initially building this business outside the US and then running the firm on a global basis. Under his leadership rose rapidly to become the world’s second largest hotel booking website. In his last years at Expedia, he was also President of Expedia Inc.’s global hotel supply group serving over 250,000 hotel partners and transacting $18bn in gross bookings. He brings a wealth of knowledge and experience in the hospitality industry and is well-placed to advise and guide Guestline in their next phase of growth.

David Roche appointed as Chairman of Guestline Former President and Expedia Management Committee member joins Guestline Board

Phil Davidson, CEO of Guestline, commented, ‘We are delighted to announce the appointment of David Roche to the board of Guestline. David brings enormous skill and over 15 years’ experience in Hospitality Distribution to Guestline that will complement the existing team going forward. We will work closely with David to help us develop new innovations and expand into new markets both here and internationally.’ Over the last 12 months, Guestline has increased it customer base across the various markets in which it serves, namely hotel groups, independent hotels, serviced apartments and pub companies. New innovations such as the room rate comparison tool, Price Assure (part of the Guestline online booking platform), the growth of their digital marketing solutions and an increase in clients across the Asia-Pacific region has resulted in Guestline growing revenue by 20% and increasing their employee base by 15%.

Hotelier & Hospitality Design

Roche, added, ‘I am excited about the appointment and look forward to working with Phil and his team as we grow Guestline’s client base internationally and continue to develop intuitive and sophisticated distribution solutions for all levels of the accommodation market.’


Roche joined Expedia in 2003 responsible for Hotels. com and Expedia Affiliate Network for Europe, Middle East and Africa (EMEA). Prior to joining Expedia, he founded companies in the marketing and digital media spheres and is currently a director of one of the world’s largest online travel firms. Guestline’s systems are used in 20 countries across 5 continents and enables properties of all sizes to achieve maximum occupancy at the most profitable rate. Fully integrated and cloud hosted, the end-to-end property management and distribution solutions are easy to install and quick to deploy with low cost of ownership.

Epos Solutions

The sky’s the limit with cloud-based EPOS solutions

GARDIFF Epos Your business partner for professional EPOS systems For those working in the hospitality sector an EPOS system is one of the most important tools you can have to help make your business a success. Apart from the obvious benefit of allowing you to accept and process customer orders, the cloud-based EPOS technology available today gives you so much more, including touch screen terminals, table reservations, tablet ordering platforms, table billing and contactless payment solutions. It also allows you to automate promotional offers, manage loyalty schemes, perform real-time stock monitoring at anytime from anywhere and receive management reporting via a smartphone, tablet or desktop PC.

Gardiff EPOS aims to provide you with the very best EPOS solution tailored for your business. From the moment you contact us, we will work with you to ensure that your requirements are understood so that you get the right EPOS support tailored for your business. We will identify your key requirements, so that your EPOS system enables you to provide a professional, firstclass service to your customers. From the initial discussions through to the installation of your EPOS system and staff training, we aim to provide first-class professional service. Our team are dedicated to customer care and fully qualified in their roles. Our customer support is available from 8am to midnight, 365 days a year.

In short, the right EPOS solution can help make running your business simpler, whether you are a multi-site operation or just require a single EPOS terminal. Your information is accessible when you need it, allowing you to make those all important decisions about running your business.

Gardiff EPOS is a family-run business based in Hertfordshire. We have been serving the hospitality sector for 28 years and have an excellent reputation with our loyal customers. With a wealth of industry experience and innovative technology at its disposal, Gardiff continues to provide EPOS solutions that give hassle-free operation and provide the business information required in today’s world.

Hotelier & Hospitality Design

As a Gardiff customer you can be confident that both the hardware and software we provide to you will be thoroughly tested, reliable, resilient and cost effective. Your EPOS system will be extremely stable, requiring little maintenance – but when you do; our support is there for you.


EPOS Solutions

The Jolly Botanist

Fast, Reliable, Jolly EPOS Based in one of Edinburgh’s traditional Victorian tenements in Morrison Street, The Jolly Botanist is a specialist gin bar. It is the work of Iain Pert and Gordon Gilhooley, who pooled their hospitality management experience to create a refreshing tonic to the grey urgency of the city streets, garnished with a slice of zesty entrepreneurial vision. Iain was previously a Director of a larger company and, as part of PG Taverns Scotland. With a busy life and busy bars Iain needed a system that would make remote management possible and that could cope with the variety of locations and venues with ease.

Hotelier & Hospitality Design

The tablet and iCould-based intelligentpos® app was initially recommended to him by a friend and he has since passed on the favour:


“We just thought it was a great idea to use iPads. We can always use our iPhones to get into the till system when we aren’t there, it is very user-friendly, we have very young staff – they took to it really easily and we’ve progressed with intelligentpos in the same way that we have with the pubs and every year there’s something better in it… it’s just a great system – we recommend it to all our friends that have pubs” Iain observes that one of the most valuable solutions that intelligentpos provided was to lessen the congestion behind the bar, allowing the staff to spend more time on the floor with the customers – improving the speed of service, something which keeps customers happily coming through the door. “In The Jolly Botanist we have a wall-mounted terminal, we felt that too many staff were going behind the bar to use the tills when we were serving food. This gave them the option of being able to ring

up food and drinks away from the bar, it’s just a means of not being behind the bar in a congested bar and they can do the job much more efficiently.” The latest version of intelligent 4.0 has just been launched, by its developers Intelligent Point of Sale It is better, faster and more flexible. Businesses can now edit, create and amend products remotely and synchronise changes simultaneously across all their iPad terminals. intelligentpos can process credit cards, contactless, Apple and Android Pay transactions with great ease and can provides the level of business management that was once only the preserve of major EPOS players. The already large and constantly increasing number of businesses of all sizes, in hospitality and retail, adopting intelligentpos is testimony to the importance of the EPOS solution and reporting tool developed by Intelligent Point of Sale. intelligentpos is the affordable and efficient way to sell more, generate loyalty, increase profits and grow a business.

EPOS Solutions

This one’s on Mii-Promo;

Make “Your Locals and friends” even better and happier customers Many independent pub and restaurant owners have often looked with envy on how their big chain competitors have driven customer loyalty and driven up additional spending with loyalty systems.

Well that barrier to entry has not just been broken, it been smashed by the launch of Mii-Promo from Markadis. Landlords and restaurant bosses all over the UK are now creating personal loyalty programmes to keep customers coming back again and again. Mii-Promo turns a business’s existing payment card terminal into a powerful marketing system based upon the sales data that owners or managers gather for each individual customer and location. No additional hardware is needed. There are no barcodes or loyalty cards needed and the Mii-Promo team even help with the sign up process. Easy to set up and to use, Mii-Promo from Markadis reconnects that personal relationship with new and established customers alike and can offer real incentives based on

the customers buying habits. Understanding and shaping the data is done by the MiiPromo software, and the easy to use Landlord/owner portal can generate loyalty via targeted offers and incentives. Then Markadis provides personalized marketing campaigns along with point of sale collateral to maximize any the time any owner or manager dedicates to marketing. Return on investment has been proven to be 5 to 15 times over a period of only 18 months, making for a swift payback period and real ongoing returns after only a few months. Your Customers, your Business, your Success; Mii-Promo is here to help them all.

Go to now and find out what Mii-Promo can do for you.

Mii-Promo gives you the power of big brand marketing Drive your sales up and keep your customers coming back again and again Most licensing trade outlets use Point of Sale terminals so isn’t it time those terminals earnt their keep and actually added some real value to your business?

Straightforward, powerful and cost effective, Mii-Promo will let you; l Build a detailed profile of your customers and understand their spending habits through a unique online portal

Well you can turn your payment terminal into a simple to use, intelligent marketing tool with all the power of larger loyalty card systems literally over night.

l Generate loyalty, increase your customers average spend and encourage more frequent visits via special tailored offers & loyalty rewards

Mii-Promo from Markadis is easy to set up, has no additional hardware costs and uses your customers’ existing credit and debit cards.

l Benefit from being supported by your own expert Markadis marketing executive who will offer advice and assistance to optimise your marketing campaigns

If you haven’t signed up for Markadis Mii-Promo yet, call 0203 476 0025 or email for more information now.

Hotelier & Hospitality Design

It was always considered that such expensive systems were just not available for business owners in the licensing or hospitality trade who were not part of a rich multi-site brand.


AA ANNOUNCE SHORTLIST FOR AA CHEF OF THE YEAR With less than two weeks to go to the AA Hospitality Awards the excitement and anticipation is growing. This year the AA has changed the name of the much coveted AA Chefs’ Chef to the AA Chef of the Year.

The winner will be announced at the AA Hospitality Awards on 26th September at the Grosvenor House Hotel, London where guests will be treated to a stunning menu created by 2015 AA Chefs’ Chef, Daniel Clifford.

The name change has not altered how the award winner is selected as it is still voted for by chefs who currently have an AA Rosette award. To be held in such high esteem by your contemporaries and peers is what makes this award so sought after and past winners, including Tom Kerridge, Daniel Clifford, Nathan Outlaw and Marcus Wareing, will attest to the honour.

The event will see 23 winners receive their awards from host Hugh Dennis, as well as the announcement of the new three, four and five AA Rosettes and AA Red Star establishments.

For the first time, the AA is announcing the chefs who have been shortlisted for this year’s award. The shortlist is: • • • • • •

Angela Hartnett Ashley Palmer Watts Clare Smyth MBE Nigel Haworth Sat Bains Simon Rogan

FDF RESPONSE TO NDNS Food and Drink Federation spokesperson:

Hotelier & Hospitality Design

“This survey offers a timely reminder of the importance of taking a whole-diet approach to improving the nation’s health. We, on average, need to consume a lot more fruit and vegetables, oily fish and fibre and less saturated fat and sugars. Food and drink producers are taking steps to help customers towards dietary goals, lowering calories from sugars and fats in their products, capping portion sizes, and adding key nutrients such as iron and fibre. We need a national push involving all parties with a stake in improving public health to bring about positive change to whole diets.”


no or low sugar variants. The NDNS shows that consumption of sugar-sweetened drinks has fallen compared to six years ago, quite considerably in children aged four to 10. Kantar data, the most up-to-date data available, show a reduction in the sugar taken home from soft drinks of 13% between 2012 and 2016.” Artificial trans fats “Food producers in this country virtually eradicated artificial trans fats from their products years ago, with current intakes well within safe limits and likely to be naturally occurring.”



“We recognise that although sugar consumption has been declining for years, it’s still too high. These survey results show during the period measured (2013-14), most age groups were relatively close to meeting the recommended daily maximum intake of sugar set at that time (with overconsumption ranging from 0.1% to 4.2% depending on the age group). The survey shows that sugar consumption by children aged four to 10 dropped during this period. “In its 2015 report on Carbohydrates & Health, the Scientific Advisory Committee on Nutrition (SACN) recommended a much lower daily intake, and food and drink producers are responding by increasing activity to lower sugars in their products. We hope to see the fruits of this labour in the next National Diet and Nutrition Survey (NDNS).”

During the period 2013-2014, people of all age groups were advised to consume no more than 11% of their energy intake from non-milk extrinsic sugars.

Non-milk extrinsic sugars (NMES) are similar to ‘added’ or ‘free’ sugars and include sugars added by the manufacturer, cook or consumer, and honey and unsweetened fruit juice). ‘Non-milk extrinsic sugars’ are typically referred to as ‘free-sugars’.

Source: Kantar Worldpanel data for the British Soft Drink Association (BSDA) 2016

Last year, the British Softs Drinks Association announced a soft drinks calorie reduction ambition of 20% per 100ml by 2020. This is a sector-wide ambition to be achieved through a combination of reformulation, new product development, smaller portion sizes and increased sales of low and no calorie products. (Source: BSDA)

Soft drinks “Soft drink companies have been investing in lower calorie options for years, with more than two thirds of soft drinks today


sharaf Valappil, head chef at London’s Daawat Restaurant at the Strand Palace Hotel is a finalist in October’s Curry Life Magazine’s annual awards: recognised as the ultimate seal of approval by the UK curry cognoscenti.

Asharaf’s nomination comes at an exciting time for the Daawat Restaurant. A revolutionary summer menu with inspirations drawn from all over the sub-continent has been rapturously received by both critics and guests, many of whom have returned several times to make sure they have tasted the whole menu.

One recent trip advisor reviewer described Daawat as “The best Indian I’ve ever eaten” and a “hidden gem.” Now the team are hard at work planning a menu re-fresh for the winter months. Another hit has been the Indian Afternoon Tea – believed to be the first in London – which sits alongside a traditional English Afternoon Tea available elsewhere in the hotel. “It’s a great honour to be selected as a finalist by Curry Life Magazine,” commented Asharaf. “Obviously it’s not just for me. I’m merely the face of the whole team who have worked so hard not just to create the new menus but also ensure consistently high quality food served with flair, knowledge and good humour.” Food at Daawat includes fiery Chilli Mili Chicken Wings, Sea Bass with flavours taken from chef’s native Karala province and his take on a classic Chicken Tikka Masala. Lamb Biryani sits on the menu alongside Grandma Kodi Kura (Andrha-style chicken curry) based on a family recipe. “Tiffin” style Indian afternoon tea features the Bombay burger, which was recently named as one of the best burgers in the UK, Paneer bread pakora, mango burfi and chocolate samosas with mango coulis. Two-course Thali lunches from £9.95 Three-course pre-theatre dinners from £22.00

Asharaf Valappil, head chef at

London’s Daawat Restaurant

Hotelier & Hospitality Design

Afternoon tea from £29.95 pp.


Bars, Drinks & Snacks

With over 20 years experience
in the events industry, we are perfectly placed to independently consult, design and manufacture the most suitable, durable and high quality mobile bar solutions. We can provide you with the ultimate portable bar equipment to solve the most complex bar operations. Transbar is a complete system of various compact and modular folding units giving you the right solutions and configurations. All with the added impact of well designed facades and aesthetically beautiful finishes to match your venues decor. Transbar systems will maximise your potential profit, whilst increasing the productivity and professionalism of your business. We will work with you to execute anything from small quantity bespoke orders to large runs of bars. Bar Specialists are the authority and leading supplier of space saving bar equipment worldwide.

Hotelier & Hospitality Design

Get aquatinted over a drink wherever you want with Transbar....


Bars, Drinks & Snacks

Transbar can transform from a collapsed, easily movable unit to a fully assembled bar in a matter of minutes. Transbar is manufactured exclusively in Britain from brushed 304 food-grade stainless steel. Transbar by Bar Specialists is the most comprehensive mobile bar system on the market today. Built by bartenders for bartenders, its ease of use is second to none.

• Moveable when assembled and disassembled. • Assembled in under 10 minutes. • Fully customisable with a range of corner units, back bars, draught extensions and more. • Folds down to less than a third of its original size. • Fully functional running water system. • Interchangeable facades. • Removable drip trays. • Ultra-stable eight-legged setup. • Used and approved by top bartenders in the industry. • Dimensions when assembled: L 2.2m, H 1.13m and W 0.825m • Dimensions when disassembled: L1.4m, H 0.76m and W 0.62m

Hotelier & Hospitality Design


Bar, Drink & Snacks

Trade body warning on rogue traders threat to licensed industry A national trade body is urging the licensed sector to be on their guard against rogue traders who could jeopardise their business and put safety at risk with poor grade gas. The British Compressed Gases Association (BCGA) is concerned that injuries may occur from the purchase of sub-standard gas, which is widely available from unscrupulous sellers. According to the trade association, poor gas can jeopardise safety, hygiene and quality. Doug Thornton, Chief Executive of the BCGA, said: “We are aware that rogue traders are stealing cylinders and filling them with non-food grade gases.

As well as highlighting the problems associated with rogue traders, the poster also addresses the use of gas in confined spaces - and the importance of using correctly installed and maintained gas equipment.

“For the sake of safety and reputation, drinks dispense gases should always be purchased from a reputable supplier.”

‘Good Gas - Good Business’ can be found in the BCGA website’s dedicated beverage gases area.

“Good drinks dispense gas is supplied as food grade gas in a cylinder that is correctly labelled, tested and in good condition, and it is essential for serving the product in the way that the drinks supplier intended. “However, outlets are being targeted by seemingly attractive offers from non-reputable suppliers. “These cylinders are cheaper than those supplied by reputable suppliers, but our advice is that they should be avoided at all costs.

Hotelier & Hospitality Design

“It’s a false economy, which could prove fatal.


The poster ‘Good Gas – Good Business’ is available for free download and is designed to be put on the walls in licensed premises to make people aware of gas issues. It is part of a long-standing partnership between all three organisations to drive safety standards across the industry.

“The cylinders are not correctly checked and tested and could explode if they’re corroded inside. “Poor quality gas will also spoil the taste of beers, lagers and soft drinks, which will ultimately mean dissatisfied customers.” A poster-style guide, which includes reference to the dangers of purchasing gas from non-reputable sources, has recently being produced by the BCGA, with support from the British Beer & Pub Association (BBPA) and the Brewing, Food & Beverage Industry Suppliers Association (BFBi).

The BBPA also include details of gas safety and the BFBi includes relevant information on its home page at Mr Thornton added: “Industrial gases are the UK’s invisible industry, which perform a number of important tasks within the beverage dispense sector. “Carbon dioxide is an inherent component of beer and an intrinsic part of carbonated beverages. “The gas is also relied upon to operate cellar equipment, including the pushing out of products from containers such as a keg. “Our role as a trade association is to ensure ‘mission safety’ in their transportation, storage and use and provide the licensed sector in their best use.” Other guidance for licensees includes GN 30, ‘The Safe Use Of Gases In The Beverage Dispense Industry’ and the recently updated leaflet L10, ‘Profit Through Quality – Good Gas, Good Business.’ There’s also a guidance note GN 9, ‘The Application Of The Confined Spaces Regulations To The Drinks Dispense Industry.’

GOOD GAS - GOOD BUSINESS Dispense gas can be hazardous if used in the wrong way. Faulty or leaking cylinders can release excessive quantities of gas. In an enclosed space even a small increase in carbon dioxide (CO2) levels can lead to impaired judgement, but larger leaks of CO2 and/or Nitrogen (N2) may reduce the amount of oxygen available, which can be fatal. Always carry out a risk assessment to determine if your cellar is a confined space. Ensure safe systems are in place to protect all personnel who enter the cellar. DO NOT enter the cellar area if the alarm is sounding. DO NOT immediately enter a cellar to attempt to rescue someone who has collapsed. Put into action your emergency plan. DO NOT tamper with the alarm(s).


DO install gas detection, where required following your risk assessment, including all areas where gas cylinders are stored and used. DO train staff in the actions to be undertaken if the alarm activates. Do you know what you should do if the alarm sounds? DO have an emergency plan to rescue personnel who are overcome following a gas release and collapse in the cellar area.

Ensure all your gas equipment is correctly installed and regularly maintained. Know what gases you have and how to work with them safely. Understand the correct way to changeover a gas cylinder. DO NOT use damaged or faulty equipment. Replace or repair before further use. DO NOT try to repair leaks. Carry out maintenance on gas equipment only if trained to do so. DO NOT enter the cellar area without telling another member of staff.


DO tell somebody that you’re going into the cellar area. DO get trained in the correct cylinder changeover procedure. DO leak test all connections with an approved leak test solution when you change drink dispense cylinders. DO inspect connections for damage, undertake regular maintenance on all drink dispense systems and regularly change the ‘O’ ring seals. For more advice – BCGA GN 30, The safe use of gases in the beverage dispense industry.

Rogue traders are stealing cylinders and filling them with non-food grade gases. These cylinders are cheaper than those supplied by reputable suppliers. The cylinders are not correctly checked and tested and could explode if they’re corroded inside. DO NOT put your profits at risk by buying gas from non-reputable suppliers. DO NOT buy drinks dispense cylinders that are incorrectly labelled. DO NOT buy cylinders with their identity markings ground off. DO NOT buy dispense gas in cylinders which are designed for other gases, e.g. fire extinguishers. DO NOT use poor quality gas. It will spoil the taste of the beer you sell.


DO buy your drinks dispense gases from a reputable supplier. DO check cylinders to ensure they are correctly labelled with a product and a food traceability label. DO check the cylinder is fitted with a complete coloured test date ring. These rings are only fitted by reputable suppliers who follow the law and correctly test and maintain their cylinders. For more advice – BCGA Leaflet 10, Profit through quality. Good gas, good business.

If you see or have been offered bad dispense gas then you should contact the BFBi Drinks Gas hotline on +44 (0)1902 795743

Produced in association with For more information download the L10 leaflet at: / /

Bar, Drink & Snacks

Extensive refurb of Hotel Indigo Liverpool completes


ork at Liverpool’s Hotel Indigo and Marco Pierre White Steakhouse Bar & Grill is officially complete following an extensive refurbishment.

The ground floor of the Chapel Street hotel, which is managed by Valor Hospitality Europe, has been transformed with a new modern design and an appetising new restaurant menu. As well as the bar and restaurant, the reception, gym and downstairs Cotton Lounge area have also benefited from the investment. Designed by the acclaimed interior designer, Gavin Liddle of Greyline Design, the hotel’s style now reflects Liverpool’s music and industrial heritage as well as cultural hot-spots from around the city. Liverpool’s once booming cotton trade is represented in the woven-effect wallpapers in the reception area and the reception desk and maitre’d station were designed to replicate old haberdashery units. Inspiration was also drawn from the city’s abandoned tobacco factories and the Albert Dock which is reflected in the distressed wood, exposed bulbs and timber drawers. Links to Liverpool’s impact on the 1960s music scene can be found in the artwork and decorative touches around the hotel including drum pendant lights over the reception desk and a yellow submarine in the bookcase. The black painted bricks in the reception area as well as the teal and black tiles to the front of the bar stem from nearby Mathew Street and the Cavern Club. Further hints to Liverpool’s history can be found in the classic, retro furniture in the reception which reflects the style of the 1950s and 1960s.

“After five years in the city, it was time for a fresh new outlook, and our guests will be impressed with the look and feel of the place - it has dramatically changed for the better, a place where people feel welcome and relaxed. “Our food offering has also expanded with a new lounge menu for those wanting a quick bite, while a revitalised main menu combines some of our most popular dishes with a host of exciting new additions, all reflecting Marco’s passion for classic food done consistently well.”

One of the main features in the restaurant is a bold geometric print floor, which was inspired by the façade of the Museum of Liverpool.

Hotelier & Hospitality Design

Managing director of Valor Hospitality Europe, Brian McCarthy, said: “Gavin Liddle’s design has really brought to life our vision for the Hotel Indigo Liverpool. The sleek and contemporary design, as well as the brand new menu at the MPW restaurant has taken our offering at this hotel to a whole new level.


“We’re driven by providing the best possible hotel experience to all of our guests which is why we are currently investing in all 19 of the properties in our portfolio. The transformation of the Hotel Indigo and the Marco Pierre White Steakhouse Bar & Grill is an example of the high standards we are aiming for and we hope to replicate this success across all of our hotels.” Mark Tasker, general manager at Hotel Indigo Liverpool, said: “As the Godfather of modern cooking, this relaunch reaffirms Marco Pierre White’s place at the very top of Liverpool’s growing restaurant scene. He is a true original, whose name has become synonymous with great food, impeccable service, at an affordable price. These are traits that will continue as we enter into a new chapter for the Marco brand here in Liverpool.

Further investment in the hotel is planned with upgrades to the bedrooms expected to take place in the future. Valor manages the 19 properties in its UK portfolio on behalf of investment vehicles affiliated with MCAP Global Finance Ltd. (“MCAP”), which is a UK subsidiary of New York based investment adviser Marathon Asset Management, LP.


Bar, Drink & Snacks reators of innovative wine system, Coravin Europe B.V., today launched the all-new Coravin Model One wine system. The brand new system retails at £199, making it the most competitively priced in the brand portfolio.

Using groundbreaking technology, Coravin keeps the cork in place, whilst the accompanying gas capsule inserts inert argon gas into the bottle. The pressure of the argon pushes the wine through the needle, whilst preventing any oxygen from entering the bottle. The new technology includes a user-friendly, approachable design at an accessible price point. This will enable both new and experienced wine lovers alike to effortlessly pour wine without removing the cork, allowing them to enjoy a glass of wine without committing to the whole bottle. The launch accompanies the recent Haygarth report* on wine consumption in the UK. The report revealed that more than a third (35%) of millennials surveyed had chosen their most recent drink purely to try something new, and more than half (54%) said they regularly have three or more different types of drink a week. The results have revealed younger wine lovers have varied tastes in wine, enjoying the exploration of various regions and styles. Maarten Dekker, General Manager of Coravin Europe B.V. commented on the research: “Coravin can give them the freedom to drink what they want, when they want – without compromise and without waste. The Coravin Model One is the perfect system to enable exploration and cultivate a lifelong passion for wine.”

CORAVIN ™ LAUNCHES MOST MODEL ONE- THE MOST ACCESSIBLE MODEL YET Creators of revolutionary wine system make wine by the glass more accessible then ever before

Premium Coravin capsules- Using 99.9% pure argon gas to safeguard wine

Properfit Clamp- The systems easy to operate clamp fits around the bottle neck, ensuring a secure hold and effortless pour

Load cell technology- The capsule loading chamber creates the perfect amount of force for an airtight seal, ensuring no gas escapes

Soft touch grip- The comfortable handle lets you pour a glass of wine effortlessly, giving you a new grip on wine

Coravin wine needle- The thin wall needle is specially designed to be gentle on your corks and pour wine smoothly and quickly

The Model One will be available from August 5th and can be purchased for £199 at exclusive retail partners nationwide including Harrods, Selfridges, Fortnum & Mason’s, Harvey Nichol’s and Visit for additional information or to purchase the Coravin Model One, Model Two Elite, Model Two and Model Eight Wine Systems.

Hotelier & Hospitality Design

The new design, also includes a number of the all new features seen with Coravin Model Two, such as the userfriendly design and the following performance features:


Bar, Drink & Snacks

CORAVIN RELEASES EXCLUSIVE MODEL TWO IN HARRODS CLASSIC GREEN Wine enthusiasts and the style conscious alike will raise a glass to the Harrods Green Model Two, making every pour a statement in style


oravin is today introducing the exclusive Model Two in ‘Harrods Green’; a stylish new model of the revolutionary Wine System that allows users to pour wine without removing the cork.

With Harrods having been a proud and dedicated stockist of Coravin since its exclusive UK launch in 2013, it’s very fitting for the retailer to be releasing an exclusive model in its iconic green colour. Launching exclusively in-store from the 1st of September, the device will look beautiful in any home, whether displayed on the kitchen worktop or in pride of place in the wine cellar! Coravin works by using groundbreaking technology to keep the cork in place, whilst the accompanying gas capsule inserts inert argon gas into the bottle. The pressure of the argon pushes the wine through the needle, simultaneously preventing any oxygen from entering the bottle. The new colour also boasts the improved features seen with Coravin Model Two, such as the userfriendly design and the following enhanced performance features:

• A streamlined, modern design • A thin wall needle that pours 20% faster than

the original needle while still not damaging the cork, and also locks into place to prevent leaks. This faster-pouring needle can be bought separately and used across all Coravin models

• New “L” shaped ProperFit Clamps with

textured grips, making them easier to squeeze and ensuring a secure hold on every bottle

• New Capsule Cup Load Cell Technology

Hotelier & Hospitality Design

guarantees a tight seal every time between the device and the gas capsule for leak proof installation of the capsule


Ed Gerard, Wine and Spirits Buyer at Harrods, commented, ‘We are delighted to offer the discerning Harrods customer the opportunity to get their hands on the exclusive Model Two in ‘Harrods Green’. We have been dedicated stockists of Coravin since its conception in 2013, and this partnership is a tribute to our ongoing relationship’. The new Coravin Model Two Harrods Green comes with two complimentary argon gas capsules. Further purchase details below:

UK Stockists: Model Two Harrods Green will be launched and stocked exclusively in Harrods from 1st September.

RRP: £249

The Coravin Model Two Elite will still be available at £249. The device, launched in May this year comes in red, gold and sliver are all finished with chrome.


Please visit for additional information.

Bar, Drink & Snacks


From Cool Climate Pinot Noir to Sussex Sparkling; Best of England showcase ‘5 of the Best British Vineyards’ in celebration of the country’s wine making renaissance... English wine is enjoying a renaissance, with records showing that the number of British Vineyards has expanded by over half in recent years. Kent & Sussex boast numerous award winning wine estates & vineyards with many offering tours, tastings, activities, delicious cuisine and accommodation. Best of England, a carefully curated portfolio of tourism related attractions throughout the country are particularly keen to support the promotion of English wine and as such have forged strong relationships and work closely with a handful of the best winery’s in England. The team personally research, visit and photograph each attraction before they are added to the site where they are showcased in a simple, elegant, consistent and useful way. Here, Best of England showcase their top 5 vineyards across the south of England.

Ridgeview Vineyard, Sussex

The Sussex based sparkling wine specialist Ridgeview is a family run Vineyard, located near the quaint village of Ditchling. They pride themselves on producing the highest quality sparkling wines, using traditional methods and have received multiple awards for their great wine. The Vineyard is open for tastings and sales throughout the week and they sell out fast, so book in advance.

Rathfinny Wine Estate, Sussex

Wine tasting in the Duke of Wellington’s Gun Store The 600acre Rathfinny Wine Estate is situated on the west side of the beautiful Cuckmere Valley just three miles from the sea and half a mile south of Alfriston village. At the heart of the estate is the newly built winery and tasting room which is an architectural delight and powered by solar panels situated in the field behind. All the buildings have been built with locally sourced materials, using sustainable technologies such a photovoltaic cells and wastewater recycling. Rathfinny Estate encourage walkers to visit the vineyard and have worked with the National Trust and the South Downs National Park Authority to open the ‘Rathfinny Trail’ so that visitors can arrive by foot or by bike.

Bolney Estate, Sussex

Bolney have been making wine on their West Sussex Estate since 1972. Since then, they have been recognised on an international stage to be makers of world class wine. The estate remains a family run business by Samantha, the daughter of the owners and founders, Janet and Rodney Pratt. The estate is 39 acres and their winery is on site where all the wine is made. They also have a café on site, offering gourmet lunches, tastings and tours on a pre-booked basis as well as their new tourism facilities which were opened in June 2016.

Chapel Down, Kent

Official supplier to 10 Downing St. Chapel Down in Tenterden is an established Kent based wine estate and home to England’s leading winemaker. The estate produces a range of still and sparkling wines as well as their own beer and cider and enjoys 50,000 visitors per year. The winery is open all year round from 10am-5pm and offer guided tours from March – November. They also have a modern British restaurant, herb garden and shop on site.

Hotelier & Hospitality Design

As longstanding as the Doomsday Book


Bar, Drink & Snacks

Hijack Cellar Systems Based in North Yorkshire, Hijack Systems is a family run business delivering a personal service. Established in 1990, we have been providing solutions for cellar storage and stillaging problems to breweries and publicans for over 20 years. Our expertise in this field is renown throughout the i n d u s t r y. U n l i k e m a n y companies, we design and develop all our own equipment here in North Yorkshire, and have earned an enviable reputation for Quality, Reliability and Value for Money.

Hijack Systems specialise in the manufacture of cellar storage equipment. Auto-Tilt Pub Cellar Systems Hijack auto-tilts are designed for all real & cask ales. An average of less than one pint per cask of ale is wasted using our system. We have specifically designed our auto-tilt system for use in Pubs, Bars and Club cellars. Our unique system can be used on floor standing casks or in racking systems. Our controlled rate of tilt is so smooth that the ale in your casks is undisturbed, this helps maintain high presentation standards when poured into a glass. All prices are subject to vat at standard rate.

Compact Cask Racking System The Compact racking system caters for 9 - 11 Gallon Casks (Firkins). This small but sturdy free standing racking has Built-in self-tilting springs, which because of their sturdy build, do not need to be bolted to the floor. The Compact range is perfect in all cellars (subject to minimum height) and optimises cellar floor space to its maximum storage capacity.

Quality - we use top quality box steel for our builds, ensuring strength and longevity of our storage racking systems.

Hotelier & Hospitality Design

Reliability - being a family run business, we are proud that the promises we make, we keep. This is reflected in the large proportion of our customers who come back to us with repeat business, as well as recommending us to their colleagues in the industry.


We are frequently contacted to solve difficult cellar storage problems, such as low ceiling height or lack of floor space. Being a manufacturer we can modify our designs to meet your specific needs because we believe that YOU our customer comes first.

The Compact system is supplied in one, two or three tier heights, with the only width restrictions being cellar floor space and height. It is supplied with self-tilting springs and adjustable feet as standard making it literally £££’s less to buy than conventional racking systems with separate auto-tilt mechanisms.

Hoists (Compact and Universal) Hijacks Hoists are very user friendly. They all feature an automatic brake in the winch mechanism (going up or down). When you stop winding, a disc brake takes over and releases when you resume lifting or lowering. We supply one 2 Tier Hoist and two 3 Tier Hoists, the only difference being the lifting heights of the forks. All models are based on the single mast principle, designed to give the best visibility when loading / unloading a rack.

Contact Us

For all your enquiries and questions, please contact us on call us 01423 563 879, email, or visit our website at

Bar, Drink & Snacks

Hotelier & Hospitality Design

SJS Laser Cutting


th th Join us at Speciality & Fine Food Fair Sept 4 -6 on Stand 1312

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Over 13 million households regularly buying FREE FROM FOODS (Kantar Worldpanel) Stock one brand that meets all dietary requirements 17 tantalisingly tasty varieties Stocked across the UK’s best loved retailers and hospitality leaders For more information email or call +44 (0)161 974 7525











ith almost half of the range now carrying coveted Great Taste stars, Ten Acre has firmly established itself as a premium brand that keeps on delivering when it comes to creating tantalisingly tasty snacks, which also enjoy not only ‘Free From’, but ‘Free From Plus’ credentials. There are ten flavours of hand cooked crisps and seven varieties of popcorn in the Ten Acre collection - eight of which are adorned with the stars awarded by the Guild of Fine Food for great taste. They include the newly crowned: ‘Pastrami in the Rye’, ‘The Secret of Mr Salt’, ‘The Story of When The Cheese Met the Onion’ and ‘When The Chilli Got Sweet’ hand cooked crisps, and ‘Ambrose Popperley’s Wasabi’ popcorn. “Ten Acre are award winning, premium snacks that taste amazing - and which also come with unrivalled ‘Free From Plus’ credentials. That makes them a ‘must stock’ for those looking for premium snacks that cater for everyone’s needs - and which are price competitive. No more dilemmas over stocking a variety of snacks, Ten Acre is a brand that fits all needs,” says Tony Goodman, CEO of Yumsh Snacks Ltd - the creators of the Ten Acre brand.

Hotelier & Hospitality Design

All Ten Acre hand cooked crisps and popcorn are ‘Free From Plus’, meaning not only are they award winning and great tasting, they are also gluten, dairy, MSG and GMO free, as well as vegan, vegetarian, halal and kosher certified. Regardless of lifestyle choice - or dietary restrictions - there are no barriers to tucking into Ten Acre hand cooked crisps and popcorn. These are snacks that can be enjoyed by guests from around the world, whatever their dietary requirements or lifestyle choices.


Ten Acre

Ten Acre are award winning snacks that are blazing a trail. Innovative, hand cooked crisps and popcorn which are ‘Free From’ many things just not great taste! Innovation is also a driving force behind Ten Acre, and Yumsh Snacks have been recognised for their innovative approach. They have just scooped a Belgium INN’award - a prestigious international award for excellence in food innovation - for their ‘Cousin Penelope’s Strawberry & Cream’ popcorn. They were handpicked from an array of products created by some of the biggest names in the food industry. Quite an achievement for a brand that is only a little over two years old! The preferred snack supplier for Conde Nast Johansen hotels, Ten Acre is available in a variety of bag sizes, including 20g for mini bars. Ten Acre will be showcasing their award winning range of snacks at Speciality & Fine Food Fair, from September 4th - 6th, at Olympia London, on Stand C1312.

Bar, Drink & Snacks

Choosing the right coffee supplier customer service and responsiveness to communications, delivery times and added value to the customer – do they go above and beyond to help e.g. training. Buying locally is of course important these days, a local provider cares about local reputation so is likely to be more reliable BUT only choose them if they are the right fit and their product is great. Learn about the coffee being offered to make the most of the free time being given to you by the supplier. Do you like them? Having a good relationship with your supplier is fundamental, so get a feel for their business style and personality. If you like them and they are courteous and helpful, then chances are you will have a good relationship. Find common ground (kids, sport etc) and make sure they like you too.

More than just coffee

Choose a supplier with knowledge and passion. The right supplier will really know their beans. A deep understanding of coffee and a passion for the product is something that you can trust. You will then be able to learn from them and then pass that on to your customers. Your supplier should be able to tell you where the beans are from, how to get the best from them and explain the aromas and flavours to help you sell more effectively.

Try before you buy. You drink coffee too and your business instincts matter, so trust your palate and that of your staff. Get sample packs and ask for a tasting session. Make the coffee yourself in your own machines to get a real sense of what your customer will be drinking. A good supplier will bend over backwards to come and see you and discuss their product with you.

Do your homework Once you’ve found a potential supplier ask them who else they supply and if you can get references. This may seem a bit much for buying coffee, but one phone call could save you a lot of fuss later down the line. Ask other customers about the consistency of the product,

DO…. • • • • • • •

Try the product first with your staff and friends Ask the supplier’s other customers about the service provided Make sure you trust and like them Make sure they are passionate and knowledgeable about their product Ask what else they can do to help your business Keep focused on what you need and don’t be charmed into things you don’t need To really make sure all of these boxes are checked, come and talk to Hessian Coffee.

Hessian Coffee are a family ran supplier of freshly roasted coffee’s, award winning teas, commercial equipment from traditional espresso machines to bulk brewers plus everything in-between for the hot beverage industry. Get in touch: Call: 01799 543809

Hotelier & Hospitality Design

Quality first is key, but choosing a reliable supplier that can respond quickly is also hugely important.

The main event is the product but there is no harm in finding out if there are other things provided. Can they beat the prices for any other product, machine servicing, teas and chocolates, syrups and free training etc Is there point of sale products?


Upcoming Shows

If you own a restaurant, bar, or café, and you’re looking to redesign your establishment or you’re thinking of opening a new one, then you need to attend to the Restaurant Design Show 2016. The UK’s largest restaurant design event is being held at London’s ExCeL on the 27th & 28th September 2016; this is the only event in the country that will deliver you leading design ideas and help you network with the right people in the industry to make it all possible. For your free ticket, go to

Hotelier & Hospitality Design

With 50 educational seminars, 120 inspirational suppliers, and over 3,000 restaurants, bar and café owners, interior designers, and a variety of industry professionals from across the country under one roof, this brand new show will deliver the foremost in design ideas, inspiration and creativity. It also caters for individuals either looking for start-up inspiration or to reinvent their establishment, as well as interior design professionals seeking the opportunities available in this specialist market.


light, Stephen Garrett will be talking about creating a full and emotive Visual Identity; encapsulating logo, branding, visual, digital communication and website, and many more. As well as keynote speakers, over 120 of the world’s leading suppliers will be there, experts will be sharing new products, design ideas and advice to inspire restaurant owners. They will be also running seminars showcasing the latest products, in lighting and sound technology, flooring, heating, furniture and much more.

The show runs alongside Restaurant Tech Live and the Takeaway & Restaurant Innovation Expo; your ticket gives you access to all these great events, presenting the ideal opportunity to assist the growth of your business, to network, This amazing event is packed full and to do business across an of useful information. Some of exhibition packed with value-added the leading names in the industry show floor features, benefiting are going to share their expertise from workshops, seminars, and a in seminars, covering areas from dedicated networking area. contemporary design trends, interior design tips and techniques, customer Make sure you don’t miss this service secrets, and much more. amazing opportunity; entry into Among many talented professionals the show is absolutely free and it there are names like Afroditi Krassa, runs across the 27th and 28th of talking about how to design category September, from 10am – 5pm at defining restaurants in an ever ExCeL London. growing and ever evolving market place, Frances Bromley from the To register for your free ticket and British brand Scabetti, talking about for more information, please visit creating an impact with sculpture and

















The place to see the best new ideas in hospitality


ach year The Restaurant Show plays host to a special competition, recognising the most innovative ideas and ingenious inventions in the hospitality industry. The Great New Idea competition is open to exhibitors at The Restaurant Show, Conscious Hospitality Show, the newly launched Bar & Pub Show and Catering Equipmddent Expo. Right now, entries are pouring in from exhibitors with a whole range of fantastic ideas, each vying for the Best New Idea 2016 title. The winners are decided by votes from show attendees and an expert panel, with the best concepts being announced on the final day of The Restaurant Show (5 th October 2016). Votes are cast online before the show. The entries so far are incredibly diverse, ranging from newly launched food and drink products to clever kitchen equipment.

Hotelier & Hospitality Design

Revolutionary restaurant ideas


A useful concept contending for The Restaurant Show’s Best New Idea award is the Eau de Vie Medium Remote System, which enables restaurants to bottle their own unlimited, purified chilled still and sparkling water in house. This clever idea is an easy-to-use under counter system dispensed through stylish bar style taps. Zapp Canopy Umbrellas Ltd have an invention to help withstand the British weather, their entry, the Butterfly Awning is possibly the first awning system to be designed to perform in wet and windy conditions. It’s a smart and stylish design

and can even include integrated lighting and heating.

Wholesale Ltd, the Simag SMI80 Crushed Ice Machine.

Conscious concepts

This newly designed ice machine produces crushed ice that’s ideal for cocktails and long drinks thanks to its innovative freezer and extruder. This delivers very hard and dry ice with only 8% of residual water content which can last longer in alcoholic drinks.

Conscious Hospitality Show’s Great New Idea competition is set to see some brilliant new concepts centred on the themes of sustainability, nutrition, efficiency and the environment. One contender for the title comes from Winterhalter Ltd with their range of Undercounter Dishwashers, which can be adjusted to meet precise on-site conditions and offer the best chance of providing optimal wash results. Another great conscious hospitality concept comes from Natufia Labs PLC, who are bringing the garden into the kitchen with their Kitchen Garden appliance, allowing restaurants to grow their own sustainable, organic leafy greens, herbs and microgreens.

Brilliant bar and pub ideas For ideas that will boost bar sales and keep customers interested, look no further than the entries for The Bar & Pub Show’s Great New Idea. Twisted Halo Drinks Ltd are shaking up the alcoholic beverages sector with their entry; a gently sparkling blend of coconut water twisted with ginger and muddled with premium vodka. With natural ingredients and only 90 calories per bottle, it’s a strong contender for the title. If your establishment serves cocktails and long drinks you won’t want to miss out on the Great New Idea entry from Pentland

Clever catering equipment Over at Catering Equipment Expo, there are several ideas for back and front of house use. There’s a world first from R H Hall, with their entry, the New Covent Garden Soup Server, which offers fresh tasting soup anywhere, anytime. CED Fabrications Ltd are entering the Designline Heated Patisserie, a free standing hot patisserie allowing you to illuminate, heat and display pre-heated, cooked grab and go food. This state of the art invention uses static and fan blown hot air, maintaining product temperature between 65-75°C in a surrounding 20°C. To see all of these great ideas and more in action visit The Restaurant Show on 3-5 October 2016 at Olympia, London. When you register for the show you’ll automatically have access to The Bar & Pub Show, Conscious Hospitality Show and Catering Equipment Expo, which all run alongside The Restaurant Show.

Find out more and register at

Upcoming Shows

Sleep Announces New Features For 2016 As anticipation increases in the lead up to Sleep, Europe’s hotel design and development event, new features revealed promise to take the visitor experience to a new level ensuring that it continues to be the source of inspiration for the industry.

Sleepwalking at Sleep Hotels and trade shows have a lot in common – regular guests return year after year following the same routes and visiting the same areas, alongside first timers who are keen to experience all a hotel or show has to offer. Both also have the potential to inspire. Drawing on these analogies, Sleepwalking at Sleep is an entirely new concept by Modulex that brings the science of wayfinding into focus, informing and guiding visitors through Sleep 2016 so that they don’t miss anything. Modulex, a world leader in wayfinding and signage solutions, has investigated the psychology of how people metaphorically ‘sleepwalk’ through hotels and trade shows and will be designing intelligent solutions that embrace landmarks, icons and other signage to disrupt unconscious behaviours and spark curiosity, enticing and reassuring visitors as they wend their way through Sleep’s myriad experiences – whether a regular attendee or first time visitor.

Hospitality Management students who will compete in their own ‘Science of Tribes’ competition by way of a specially created module addressing the opportunities and challenges the industry faces when designing a customer experience. Students will work with the same socio-demographic groups as the Sleep Set participants and explore the entire productdevelopment process, from identifying customer needs to generating concepts, prototyping and design to product launch. The students will attend day two of Sleep for a critique of their schemes which will be on display and for the announcement of the winning team.

Immersive Reality Lounge

Partnership with University of West London Sleep continues to support and engage the next generation of industry professionals with a fresh competition launched each year. This year, Sleep is partnering with University of West London to host the autumn intake of MA Luxury

Sleep Set Winner Announcement Moves to Day Two In a change from previous years, the ceremony announcing the winner of the Sleep Set competition will take place at lunchtime on November 23rd, the 2nd day of the event. A show highlight, the built guestroom feature is widely recognised for challenging convention. Five participating companies, each designing a room for a different sociodemographic group as identified by the SINUS Institute, will explain their concepts to a panel of judges in a conference session ahead of the winner being announced. The guestrooms installations can be experienced throughout the duration of the event. Sleep will take place on Tuesday 22nd and Wednesday 23rd November at the Business Design Centre in London. Register for a complimentary pass to Sleep and find out more about the conference and exhibition, Sleep Sets and Sleeper Bar at

Hotelier & Hospitality Design

With 2016 dubbed ‘the year of virtual reality’, visitors will have the chance to experience hotel design concepts in 3D and get their hands on some of the latest digital reality platforms in the Immersive Reality Lounge, hosted by tech pioneers Soluis in collaboration with design consultancy Graven. These will include the recently launched HTC Vive, which allows people to walk around a virtual space using their own footsteps, the newest Oculus Rift headset - and the latest Sublime Portal, the next-level shared immersion experience for visitors. This fast-evolving technology is set to transform the design process, providing a critical stage between the drawing board and built space, enabling stakeholders to explore concepts and solutions at one-toone scale.


Upcoming Shows

JANUARY FURNITURE SHOW ACCOMMODATES THE BEST OF THE BEST If you want to see the best of the best in furniture and furnishings, then the January Furniture Show is the place to be. Taking place at the Birmingham NEC (Sunday 22- Wednesday 25 January 2017), the four day trade exhibition is where anyone who is anyone in the furniture and furnishing industry gets together. Some of the UK’s top furniture brands – specialising in the hotel, restaurant and contract markets – will be exhibiting their designs, products and innovations for commercial buyers and specifiers who are interested in sourcing furniture for the contract and interior design markets. Continuing support for the show comes from right across the furnishings industry, which prompted organisers to expand stand space across the five halls for 2017. So far, there are over 280 confirmed exhibitors including Alstons, Baker Furniture, Bentley Designs, Collins & Hayes, Culinary Concepts, Ekornes, Greenapple, Lebus, Mindy Brownes Interiors, Pacific Lifestyle, Rauch and Tom Schneider. Showcasing everything from cabinet furniture, upholstery and beds to soft furnishings, flooring and giftware, the next show will see Hall 5 as the major destination hall offering its strongest line up of commercial big hitters for years. Hall 4 boasts leading UK and international cabinet brands while Hall 3 will be the place to visit for furnishing accessories. Hall 2 will be the centre for top end international contemporary furniture, while Hall 1 remains a destination hall for high end exclusive ranges. Here’s a taster of who you can expect to see at this year’s show. Collins & Hayes was proud to be a runner up and highly commended for its Brooke sofa range in the Furniture Awards 2016 Upper Level category at last year’s show. For 2017 it will be introducing brand new innovative designs with huge emphasis on comfort and a natural fibre fabric collection. Visitors to the Dar Lighting stand will, once again, see some of the company’s broad spectrum of designs from traditional chandeliers and large statement pieces to a full range of table and floor lamps, wall lights, exterior lights, decorative lighting, easy-fit pendants and lampshades. British furniture designer ercol, has been designing quality furniture for 95 years, and for 2017 will bring products that are synonymous with quality and offering timeless, pared down design combined with excellent functionality. A comprehensive range of modern lounge and dining room furniture designed to satisfy any requirements for modern furniture will feature on the Skovby stand - known throughout the world for its unique designs, high quality and craftsmanship. Debuting new collections, TCS, will also showcase its best sellers across its upholstery, dining and bedroom ranges as well as the exclusive Royal Coil mattress collection.

Hotelier & Hospitality Design

For more information and to pre-register visit


Collins & Hayes BrookBlue


the home of furniture NEC SUN 22 - WEDS 25 2017


Bedding & Linen


A ROYALLY GOOD SOLUTION Hypnos has been crafting bespoke, made-to-measure mattresses and beds for the finest international, boutique and independent hotels, resorts and spas from around the world for over 100 years. The proud holder of a Royal Warrant – a mark of excellence in British craftsmanship - since 1929, Hypnos has also won numerous industry awards, being voted the UK’s Bed Manufacturer of the Year twice, and named Considerate Hotelier Supplier of the Year amongst others. These accolades, along with Hypnos’ outstanding full service project management solution which provides hoteliers with speedy in-room installation, are all defining factors which set Hypnos apart from other bed makers. Furthermore, Hypnos also offers hoteliers a bed disposal and recycling service that offers a zero carbon footprint and zero landfill solution for old beds, meaning nothing goes to waste. Renowned as the leading supplier of hospitality sleep solutions, Hypnos produces supremely comfortable, hygienic, safe and durable beds, sofa beds and mattresses designed for the rigors of the hospitality industry. Each bed Hypnos makes combines traditional skills with constant innovation and each product is uniquely designed to provide unparalleled support, resilience, comfort and hygiene.

Hotelier & Hospitality Design

Hypnos’ latest offering – the Beaumont mattress has been designed specifically with the hotelier in mind, features a sewn-in topper which provides an inbuilt level of extra luxury and comfort for guests. As it requires no turning at all, just seasonal rotation, it is extremely practical as it minimises housekeeping and maintenance to one side of the mattress.


Additionally, the Beaumont was created to be 20% lighter than Hypnos’ other turnable hotel mattresses, meaning housekeepers can quickly and easily rotate the mattress on their own without the need of help. As with all Hypnos beds, the Beaumont is also treated with HealthGuard™ to ensure guests experience a comfortable, clean and bed bug free night’s sleep. Its safety levels are boosted by compliance with BS 7177 (Crib 5) Fire Retardancy regulations.

Each mattress can be matched with a range of divan styles, with the option of hidden pull-out extra beds, and finished with a beautiful headboard to ensure the bed not only feels good, but looks good too. As a strong British brand with a global record for supplying hotels with sumptuous, hard-wearing and sustainable beds, Hypnos prides itself on its reputation for making the most comfortable and stylish beds in the world. Its international reach with its licensee partners proves this, with the company supplying beds to Rocco Forte, Marriot, Holiday Inn, Renaissance, Premier Inn and Corinthia around the world to name but a few.

For more information about Hypnos, or to view the full product range, please visit

The secret of a memorable night’s sleep Hypnos creates beautiful long-lasting beds and sofa beds, with sublime comfort and versatile hidden features to maximise occupancy and revenues, guaranteeing your guests have a memorable night’s sleep. Working in partnership with hoteliers to deliver tailored sleep solutions including installation and old bed disposal services... Rocco Forte Corinthia


Premier Inn



The Royal Horseguards, London The Chester Grosvenor, Chester



Soho House

Skibo Castle, Dornoch

Holiday Inn

Hand Picked

Stoke Park, Stoke Poges

St. Pancras Renaissance, London

One Aldwych, London

Great Northern Hotel, London

Hotel Football, Manchester

The Royal Automobile Club, London

Calcot Manor, Tetbury

The Lanesborough, London

Grosvenor House, London

Tavistock House Hotel, Devon

Linthwaite House, Windermere

T: +44 (0) 1332 497111 | E: | Hypnos is proud to be Carbon Neutral, complying with PAS 2060.

Bedding & Linen

Hippychick BED PRotectors

H Hotelier & Hospitality Design

ippychick Bed Protectors are high quality, discreet, breathable and 100% waterproof – something so practical rarely feels so luxurious and they truly have to be seen and touched to be believed! The protectors are available in both tencel and cotton, with a wide range of sizes from cot to king in fitted and flat sheet designs.


For those of you who aren’t aware, tencel is a naturally hygienic fibre made from 100% biodegradable, sustainable wood pulp cellulose. It is as cool as linen, soft as silk and even more absorbent than cotton. Tencel’s unique moisture absorbent capacity draws away moisture and helps keep the bed cool, and without moisture the growth of bacteria is inhibited preventing unwanted mould and mites. ‘Hippychick’s brilliant mattress protectors have made the nightmare of soggy beds a thing of the past!’ Soft and breathable, yet completely waterproof – Hippychick’s cotton bed protectors are a great natural alternative to sweaty, plastic undersheets.

Undetectable, they can slip under or over a sheet for discreet and effective mattress protection. The polyurethane layer within the cotton protectors acts as an anti-allergy barrier against asthma and hay fever. Hippychick’s Bed Protectors take a much needed, but also much maligned product and transforms it into a comfortable, soft, undetectable piece of bedding.

Sweet dreams with Hippychick bed protectors

• • •

Soft and breathable 100% waterproof Discreet and comfortable

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COOK. DINE. SLEEP. Enjoy a fresh approach to linen hire with a flexible no-contract policy, reliability and quality as standard. We supply only the highest quality crisp white bed linen, table linen and smart chefs wear, so you can guarantee your customers always receive a first class service. SUPERIOR KITCHEN, BED AND RESTAURANT LINEN FOR THE ULTIMATE CUSTOMER EXPERIENCE CALL OUR EXPERT TEAM FOR A NO-OBLIGATION QUOTE:

t. 0800 093 9933



Bedding & Linen We’ve all experienced walking into a hotel bedroom for the first time. Our eyes go straight to the bed; Does it look inviting, will we sleep in complete comfort, are the sheets crisp and white? The bathroom gets the same treatment. We look at the towels, if they’re thick, luxurious and impeccably presented, they pass the test.

Hospitality and accommodation businesses have plenty of things to worry about, so a reliable linen hire and laundry service, backed up with excellent service and quality is essential in the smooth running of a successful hotel or guest house. Johnsons Stalbridge Linen Services started providing contract free laundry and linen hire service to the hotel and catering trade in 1975, with 40 years experience in the business we are well aware of the importance of a reliable and quality laundry service. Quality control checks to ensure that all of our customers receive the highest quality bed and bath linen and they are available under the Stalbridge contract free terms with the ability to change your requirements whenever necessary. We specialise in the hire of premium quality linen, suitable for luxury establishments that wish to ensure their guests complete satisfaction. With a delivery service covering most of the UK, high quality products, experienced staff, and a willingness to please that is second to none, you can have complete confidence in our ability to meet your needs. Our range of kitchen linen is all about choice and flexibility, which is why our Easy Chef rental is as easy as 3, 2, 1. We offer three fantastic ranges of jackets, trousers and aprons, you will only have to wait a maximum of two weeks before your staff are in their new uniforms and we only require one month’s notice should you change your mind.

Whilst you could opt to purchase your own linen, this approach is often more difficult and expensive than it may at first appear. Buying a large quantity of hotel or restaurant linen can be a very expensive undertaking and having to replace them on a regular basis means that costs soon mount up. Fresh linen, wash and pressed to a high quality and returned on time: this is what we offer. Let Stalbridge take care of all your linen issues while you focus on attending to your guests’ other needs. If you would like a free no obligation quote or to find out more about our services please call 0800 093 9933.

Hotelier & Hospitality Design

We have sourced the highest quality restaurant linen in a range of styles and colours to make your restaurant stand out from the rest. With 15 serviette colour choices we are sure to have the restaurant linen you are looking for and we can now offer our elite table linen range made from a luxurious 235grm 100% cotton.


Bedding & Linen

Mitre offers hotels affordable luxury products “Or they take our wonderfully heavyweight towels and beautiful bathrobes, which we can personalise to add a touch of luxury to a hotel room and bathroom.” Mitre regularly work with hotels to devise pillow menus for their guests, with choices of soft, firm, natural or fibre filled options. “It’s a unique and impressive gesture and makes it easy for guests to decide which they would like to try.” Says Stephen. The company, which has been providing the Royal Household with luxury linen since 1955, can even source specific products which may not be featured in their catalogue. Aspirational hotel brands are demanding more luxurious products to help their establishment stand out from the competition as customers demand luxury experiences at affordable prices says Mitre Linen.

Hotelier & Hospitality Design

Being able to offer their guests in-room technology and free hotel Wi-Fi is still a major trend but experiencing comfort and luxury remains a higher priority and establishments are increasingly looking to offer little extra touches. “The hospitality market is highly competitive,” says Stephen Broadhurst, Managing


Director of Mitre Linen. “Today, guests expect high quality experiences and comfort at affordable prices and as a result, we are seeing an increased demand for our Heritage and Luxury products. Many hotels opt for our highend duvets and pillows and pair them with our mid-range Comfort bed linen.” According to Mitre, mixing and matching in this way allows their customers to keep within their specific budget enabling them to offer the affordable prices on to their guests whilst still providing a luxury experience.

“It also helps hotels to keep up to date with current and emerging trends, which is why we are continuously communicating market changes and trends to our customers. Offering luxury along with little extras to guests is definitely becoming a major must-do if a hotel wishes to stand out from the crowd.” Mitre’s 70th anniversary catalogue is divided into different ranges – from Essential and Comfort to Luxury and Heritage by Mitre, the company’s designer collection.

treat your guests to our beautiful, bespoke

Heritage range




Bed Linen Soft Furnishings Towels and Bathrobes Visit or call us on 01685 353456

Directory ‘the natural first choice for hotel spa design...’ Outstanding Spa Design, ‘We are as dedicated to your success as you are.’ SPA Creators are the spa and wellness experts for the independent and boutique hotel sector. When choosing SPA Creators you will have 20 years’ experience in delivering award winning spa design. Our team of leading industry’s spa and leisure professionals who will become a virtual resource to your organisation. With a flexible and tailored service, from feasibility and concept design through to detailed design, project implementation and operational setup and beyond. SPA Creators aim to make each project unique managed efficiently within a sound project framework. SPA Creators focus in the development process to build a solid business which is profitable and meets the needs of the operator providing strong returns for its investors.

Melaphone is designed for use in areas where hygiene and security are essential. Melaphone speech panels are specifically designed to allow sterile communication with a high degree of vision and safety. There is no thru-air flow therefore no transmission of germs, contaminants or draughts. The system is also non electrical and requires minimal maintenance Tel 01359 233191

Hotelier & Hospitality Design

Forever Better’ with Miele Professional


Miele Professional is the global leader of commercial laundry equipment and dishwashers, providing the highest quality products designed to deliver exceptional results every day. Renowned for their outstanding build quality, innovative technology and energy efficient performance, Miele prides itself on its attention to detail.

The Synergy Grill is a pioneering chargrill that uses 52% less gas. This gas saving equates to an average of £12,238 every five years, helping cultivate a carbon neutral kitchen. It also uniquely has no fat tray to clean. These benefits have been adopted by top chefs and snagged top prize for innovation at The Commercial Kitchen Show where the judges were “Wowed by a British-made design that is a true innovation for chargrilling.” The greatest benefit, however, is flavour. Synergy Grills get hotter than average chargrills. Heat ‘atomises’ the natural fats that are released during cooking which are misted back into food making it incredibly succulent.

0845 365 6608

01480 811 000

Directory Beverages


Textiles Philip Watts Design +44 (0) 115 9269756


Radnorhills We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills


Cuisine Quip +44 (0) 118 957 1344

Tableware +44 (0)1248 600656

Vintage Neon creations +44 (0)1204 655866

Coffee/Coffe Machines Flexfurn +44 (0)1242 524777

Kimbo +44 (0) 208 987 9070



FRIMA +44 (0)845 680 3981

Tableware Barry Perrin +44 (0)1992 611415

WRS +44 (0)1933 533880

BALMORAL TEXTILES (028) 90617431

OASIS GRAPHICS +44 (0)1242 524777 Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: t: +44 1628 532003 w:

Interiors & Design

Coffee Services +44 (0) 843 289 2109

Jura +44 (0) 800 552 5527

DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website or in person at our huge premises in the countryside. 01743 761241

To advertise in the directory please contact Andy Bell on 01843 448443

CUBBINS 01434 604 181

Prices from ÂŁ120 for the year.

Hotelier & Hospitality Design

Hi Spirits +44 (0)1932 252100

Tevalis 01923 294446


Electrolux Professional Laundry Solutions


offering you peace of mind

myPRO laundry solutions The Professional heart for Small Hotels and B&B’s Long life, High speed. Top quality. Thanks to their Professional heart, Works today, works in 10 years’ time*: Washer and Dryer designed to last 3 times longer than domestic machines Time savings thanks to a variety of professional programs1 Warranty for professional applications

Saves water. Saves energy. Saves money. Quite simply, myPRO has a Green soul! The smart professional washing machine with A+++ energy efficiency Greater hygiene with dedicated disinfection programs Shorter drying cycle with Automatic Moisture Control

... and all the benefits you need on a sensible budget. myPRO gives you the advantages of a unique professional design with just the technology you need. A great and reliable investment that will serve you well for many years.

Electrolux Professional Phone: 08444 631 261 Email: Web:

* 3 cycles / day times 250 days / year. Follow us on Twitter @ElectroluxProUK

1 Washer

Follow us on LinkedIn Electrolux Professional UK

Hotelier & Hospitality Design - October 2016  
Hotelier & Hospitality Design - October 2016