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June 2016: Upcoming Shows, Bedding & Linen, Business Matters, Contract Furniture Solutions

Hotelier & Hospitality Design

Mitre Linen, exceeding expectations since 1946


“The kitn is pfect. It’s ng” The impressive Ynyshir Hall Hotel, part of the Relais & Châteaux group, recently added to its many awards when its Michelin-starred restaurant received a new design and installation by C&C Catering Equipment Ltd. The scheme was awarded the Overall Winner Grand Prix trophy at the 2016 CEDA Awards, and our team at C&C couldn’t be more delighted. Not only did we work closely with their Michelin-starred Head Chef Gareth Ward and the late co-owner of the hotel Mrs Joan Reen, we also worked hand in hand with many of our trusted supplier partners. The result: An installation that completely eclipsed the existing catering facilities. An award winning installation no less. Sometimes we feel it’s better to let our customers do the talking though. So, in the words of Joan Reen, “The kitchen is perfect. It’s stunning, and you can’t get better than that”. We couldn’t have put it better ourselves. To find out more about the project, visit us online. Together, we make it happen.

PROUDLY IN PARTNERSHIP WITH

1 Smithy Farm, Chapel Lane, Saighton, Chester, CH3 6EW Tel: 01244 625170

www.wemakeithappen.co.uk


Contents June 2016

Directory

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www.hotelierandhospitality.com Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas. From recent hotel renovations and openings to award-winning luxury hotels and hotel construction projects, HHD Magazine keeps you informed on news that matters most to your hospitality business.

Contact Us Matt Scott

Publication Manager 01843 570940 matt@hotelierandhospitality.com

Tony Little

Publishing Director 01843 595818 tony@hotelierandhoteldesign.com

Anthony Field

Editor anthony@hotelierandhoteldesign.com 01843 570944

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Industry News Upcoming Shows Bedding & Linen Business Matters Contract furniture Solutions Build & Design

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Industry News

Robert De Niro bids for new 83-bed hotel in London Oscar-winning actor Robert De Niro has submitted a planning application to create a new 83-bedroom boutique in London’s Covent Garden, which would mark his first hotel project outside the US. Boutique Hotelier reported in January that the Hollywood star could be tipped to enter the hotel market in London and now an official planning application has been submitted to Westminster City Council. The legendary actor, together with Capital & Counties Properties (Capco) and BD Hotels, already operates celebrity favourite The Greenwich in New York and is now bidding to imitate this success in the UK. De Niro Ira Drukier and Richard Born – the team behind The Greenwich Hotel in New York’s Tribeca district

– hope to start construction on the site in 2017 with a scheduled completion date in 2019. The Wellington Hotel, as it would be known, would include spa facilities, two restaurants, a deli/ cafe and a members’ club, spanning a block of six adjacent buildings in Covent Garden. As well as The Greenwich Hotel, which opened in 2008, De Niro also owns the Nobu Hotel Manila in the Philippines. De Niro said London was “one of the most exciting and cosmopolitan cities in the world”. “The Wellington Hotel would honour the heritage of the area, while

bringing the best of what we’ve done in New York to London,” he added. Capco has owned Covent Garden for 10 years, and has brought a number of new leisure retailers to the area in recent years, including up-market restaurant Sushisamba, which is due to open later this year. Sarah-Jane Curtis, director of Capco’s Covent Garden holdings, said the hotel would be the first landmark hotel for the estate.

US hotelier loses battle with pop star Katy Perry for boutique hotel at former convent A US restaurateur has lost a battle to transform a former convent in LA into a new boutique hotel, after pop star Katy Perry won the rights to convert the property into her next home.

Hotelier & Hospitality Design

Dana Hollister struck a $15.5m deal last year to turn the 22,000 sq ft mansion in Downtown Los Angeles into a boutique hotel, but church officials, the Roman Catholic archbishop of LA and the archdiocese, has since made their own agreement to sell the property to Perry for $14.5m.

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The deal has caused major controversy with five elderly nuns who used to live at the convent and claimed they were the ones with the rights to sell the building, a claim that has since been overruled by a judge at the Los Angeles superior court. Just over two weeks ago, the singer and the archdiocese appeared to have won a victory when the judge ruled that the church officials had the right to sell the property rather than the sisters. A motion has since been filed by lawyers for Sister Rita Callanan and Sister Catherine Rose Holzman, who object to the project on financial grounds after Hollister offered more money than Perry.

The pop star, whose songs include I Kissed a Girl, even performed a private gospel session for the sisters in a bid to change their minds, but Sister Rita has since been quoted by the Los Angeles Times as saying: “I wasn’t happy with any of it”.


Industry News

Lucinda Rogers to Exhibit at L’Escargot On the 7th of June 2016 artist Lucinda Rogers will showcase her most important restaurant and food drawings, many commissioned by Britain’s leading newspapers and magazines between 1993 and 2016. The iconic drawings will be hung on the walls of London’s most emblematic French restaurant, L’Escargot. Lucinda Rogers to Exhibit at L’Escargot - Restaurant Drawings Historic and Contemporary 2 The showcase will include pieces drawn for Andrew Lloyd Webber’s column for The Telegraph “A Matter of Taste”, which from 1996-2000 featured some of the most notable restaurants in London; Petrus, Marco Pierre White’s Belvedere and The Square. The exhibition will give guests a snapshot of the 90’s restaurant scene where nouvelle cuisine gave way to the rise of the British chef patron, highlighting some of the top restaurants in Britain. Bringing the subject into the present, to celebrate Soho’s thriving restaurant scene, the show will include new drawings of iconic and enduring Soho venues: L’Escargot, Bar Italia, Maison Bertaux and others.

24-hour restaurant to open at the City’s tallest skyscraper Operators are being sought to run a 24hour restaurant at the 22 Bishopsgate tower, which is set to become the City’s tallest skyscraper. According to BigHospitality’s sister site MCA, the central London leisure team at CBRE has been instructed to find operators for a 30,000 sq.ft rooftop restaurant/club unit at the site. It will join London’s other 24-hour restaurants including nearby Duck & Waffle at 110 Bishopsgate and Polo Bar outside Liverpool Street Station.

At 278m the £1bn 62-storey glass and steel building will be almost three times the height of Big Ben when it is completed in 2019. It falls just short of London’s tallest building the Shard, which is 310m high. Seb Howard, director at CBRE, told MCA: “The CBRE London leisure team including Cecelia Hale have continued to enjoy resounding success in winning a number of new Landlord instructions in central London and the City.

“For us, 22 Bishopsgate as one of London’s most coveted leisure instructions is the jewel in the crown and will provide us a great platform to increase the firm’s existing global network and our own exposure to the international market.” The £1bn development was green-lit in April following a ‘right to light’ dispute brought by dozens of buildings around the site that threatened to stop its construction. However, the City of London authorities overruled the challenge after deciding the scheme would result in ‘significant improvements’ to the local area.

Hotelier & Hospitality Design

Plans on the developer’s website also include space for street food vendors and restaurants on the lower floors, designed to create a ‘constant buzz of activity’.

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Industry News

New DishTemp Commercial Dishwasher Thermometer

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he new DishTemp thermometer from ETI Ltd is designed to sit inside a commercial dishwasher simulating a plate and accurately recording the maximum surface temperature during the wash cycle. Designed for everyday commercial use the unit incorporates a durable water-tight seal rated to IP66.

Featuring just one on/off push button the DishTemp is easy to use, and the clear LCD display indicates the current and maximum temperatures over the range of 0 to 90 °C with a resolution of 0.1 °C/°F and an accuracy of ±0.5 °C. Supplied with a traceable certificate of calibration at one temperature point (71°C), the DishTemp allows users to comply with current UK guidelines and US FDA food code requirements for monitoring the wash cycle in commercial dishwashers. Using the DishTemp eliminates the need for costly and inaccurate test strips or stem thermometers that don’t stay in place during the wash cycle and often don’t record the temperature at the plate surface.

Hotelier & Hospitality Design

The DishTemp thermometer (order code 810-280) is competitively priced at £25 each (exclusive of VAT and carriage), available direct from www.etiltd.com

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For further information contact Electronic Temperature Instruments Ltd Easting Close, Worthing, West Sussex BN14 8HQ Phone 01903 202151 email sales@etiltd.co.uk


Industry News

St. James’s hotel & club team up with Hayford and Rhodes to celebrate Chelsea Flower Show

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ollowing on from the successful launch of It’s All In The Game afternoon tea, St. James’s Hotel & Club have partnered with renowned florists Hayford and Rhodes to offer a board-game inspired floral takeover, including a giant chess-piece installation at the front of the hotel and other game themed delights throughout the hotel and restaurant.

Guests are welcomed to come and enjoy the floral wonderland at St James’s Hotel & Club. Designed with luxury, heritage and British classics in mind, Hayford and Rhodes will create an explosion of seasonal flowers and blooming colour. The external installation will be freestanding three dimensional King and Queen chess pieces framing the entrance, standing at a statuesque 8 – 10 feet. Expect moss covered chess pieces, and blushes of pink, orange and violet, the partnership aims to take guests on a floral and romantic journey. A delicious floral cocktail Violet Pearl Bloom has also been created for the partnership. It contains a splash of Belvedere vodka, fragrant jasmine pearl tea, violet infused liquor and lillet blanc. This will be offered to guests with the All in The Game Afternoon Tea and can also be enjoyed as an aperitif. Alongside a menu of bespoke botanical sweet treats, teas and cocktails, guests can play along with the fun with traditional board games of Snakes & Ladders, Backgammon, Chess, Monopoly, Scrabble, Dominoes and Ludo. Hayford & Rhodes partnership: with both brands offering a quality and luxury service, this partnership comes as no surprise. Founded in 1924, Hayford & Rhodes have gone on to become one of London’s finest florists with an extensive catalogue of clients including Kensington Palace, Harrods, Sketch and St Paul’s Cathedral.

Die-Pat Unveils Brand New Website

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ollowing a thorough redesign CEDA member Die-Pat has launched a new website to showcase its extensive product range and provide an enhanced experience for its customers in the commercial catering industry.

As well as offering customers the most comprehensive range of foodservice hardware equipment and plumbing components, the new website also provides consultant and designer information, including drawings and technical specifications. Die-Pat believes the new web presence is key to enabling the business to continue strengthening its position as the UK’s largest and leading provider of specialised catering equipment hardware and plumbing components targeted at the foodservice industry. Lucy Gleghorn, Head of Marketing, said: “We’re delighted with our new site. It’s clean, user-friendly and works across desktop, tablet and mobile. Every month we’re adding news articles keeping the market up-to-date with all aspects of what we do - whether it’s a new product range, industry information,

an education piece, staff news, or how to choose the right product for the job. We think it will become a useful and trusted resource for all of our customers.” To catch up with all our latest news articles, go to www.die-pat.co.uk/news To visit the new site, go to www.die-pat.co.uk

Hotelier & Hospitality Design

The new website allows visitors to explore over 1200 of Die-Pat’s catering equipment products and enjoy a completely responsive experience. The site’s revamp includes simple design features, clear navigation and compatibility with multiple devices.

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C&C picks up Overall Winner trophy at CEDA awards

Hotelier & Hospitality Design

It was an exciting and busy occasion for C&C Catering Equipment Ltd at this year’s CEDA conference, with the team delighted to have picked up two awards, including the highly regarded trophy for Overall Winner.

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The company was pleased to previously confirm the shortlisting of two jobs, and the event did not disappoint in delivering further good news. C&C’s entry to the Medium Projects sector, Ynyshir Hall, won its category and then went on to be named the Overall Winner at the CEDA Grand Prix Awards, which saw the team presented with the impressive trophy. Sales Director Peter Farrell commented, “We are absolutely delighted with the result. To be named the winner in the category is fantastic in its own right, but to be recognised as the Overall Winner at the event is an achievement we’re very proud of. It was particularly special to win this award for Ynyshir Hall, as we were able to dedicate the honour in memory of the owner, Mrs Reen. She was a fantastic lady and worked with us in ensuring preparations for the award entry right up to the day before she passed. We are proud to have won this for her.”

Contact information:

01244 625170 info@wemakeithappen.co.uk www.wemakeithappen.co.uk

C&C’s Large sector entry, Exhibition Centre Liverpool, was a runner up in its category with Project Sales Steven Brophy commenting, “It would have been fantastic for ECL to have won at the awards, however we were delighted to have been a runner-up in a highly competitive category. I’m incredibly proud to have delivered this project and for it to be recognised in the industry.” Award winning kitchens #wemakeithappen.


Planning your next kitchen project? C&C Catering Equipment Ltd are industry leaders in the design, supply and installation of commercial catering facilities and dedicated to achieving the highest of standards. Having completed prestigious schemes such as Ynyshir Hall, CafĂŠ Royal and The Chester Grosvenor Hotel & Spa, we are confident in our ability to deliver state of the art facilities, regardless of the location or size of your hotel. Why not see for yourself? For more information and project information, please visit www.wemakeithappen.co.uk. Professional hotel catering facilities #wemakeithappen

1 Smithy Farm, Chapel Lane, Saighton, Chester, CH3 6EW tel: 01244 625170 e: info@wemakeithappen.co.uk


Upcoming Shows

INTERNATIONAL TREATS AT MANCHESTER SHOW International exhibitors feature in upholstery, cabinet and accessories at this year’s Manchester Furniture Show, (17-19 July, Manchester Central). From high design Italian leather sofas to rustic Indian hard wood, the Manchester show will be a tour around the globe. Italian giants Camel Group join the Show from their North-East Italian manufacturing base. They are bringing a selection of their dining and bedroom cabinet collections, together with samples from their leather and fabric sofa and chair collections. All full of Italian chic and sharp edged design. Also from Europe are Nolte Mobel and Rauch Mobelwereke, both are experts at producing high-end and highly engineered wardrobe systems and bedroom cabinets. Showing a wide selection of their glossy veneered, glass and formed synthetic finishes in a myriad of colours, their stands are sure to be busy.

Hotelier & Hospitality Design

Not so far from home and also with highly contemporary designs are VIDA Living. This Irish company has been designing and supplying clean-lined furniture for 33 years. From marble dining collections, sofabeds and office chairs they offer a comprehensive approach to interior furnishing.

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Also from Ireland and of a similar age are Derry’s. Showing at Manchester for the first time they will show a selection of their comprehensive furniture and accessory collections for retail and contract sectors. With a focus on furniture and accessories for the hotel and leisure industry their stand will feature a huge variety of items and styles. From much further afield come Chinese Skyline and Hydeline. Both design and manufacture leather and fabric upholstery in styles from traditional to modern. Skyline, export their sofas, chairs, recliners and sofabeds globally. Using hides from

Australia and North America, and plain and highly patterned fabrics, they produce models specific to the UK market. Hydeline who specialise in engineered leather sofas and chairs with multi reclining movements exhibit for the first time. Also from the Far East come Global Home and Indian Hub. Global Home are launching new cabinet collections in a variety of woods and finishes, simply styled and with plenty of choice in sizes they will show furniture for every size of space. In a completely different style Indian Hub will show some of their unique Indian rosewood, mango and teak collections. From their base in Jodhpur their funky, rustic furniture is eye-catching and different. As well as a great international designs on show there will be new designs launched by some of the best UK suppliers and manufacturers including, Westbridge, Baker, Wade, Morris, Lebus, Mark Webster Designs, Devonshire Pine & Oak, Whitemeadow, Corndell, Buoyant and Ashley Manor. Come and see the best new international and UK designs at The Manchester Furniture Show. To register for your free entry and see the full list of exhibitors visit: www.manchesterfurnitureshow.com


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BRINGING HOME THE BEACON! Zapper launches innovative beacon technology and rolls out with CAU restaurants across the UK Zapper, the fast growing mobile payment and data insights platform, has created its own Z-Beacon Bluetooth technology which is being deployed in over 1,000 restaurants bars and pubs across the UK. This revolutionary system empowers businesses to directly communicate with both their customers and Zapper users via their mobile, either in the venue or within a local radius.

Hotelier & Hospitality Design

CAU has been partnered with Zapper for over a year and jumped at the chance to deploy Zapper’s revolutionary technology into its 17 restaurants across the UK.

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Charley Springall, Head of Marketing, CAU said, “At CAU we believe in fresh ingredients, relaxed but efficient service and a fun environment. Zapper is great as it complements our beliefs whilst simply speeding up payment at the end of the meal. More importantly our customers have embraced the app – so much so, we have rolled out the Zapper solution, and its Z-Beacon technology, to all 17 UK sites.” An innovative, time saving and cost effective business tool, the Z-Beacon can perform multiple tasks. These include; messages or alerts sent to nearby Zapper users about events or seasonal products, notification when a Zapper customer arrives for a personal introduction and sending bespoke offers to reward customers before they’ve even left a venue. These capabilities allow venues to effectively drive footfall and increase

transactions, without the need for the current costly and labour intensive research or reward solutions. Zapper enables users to scan a unique QR code, settling their bill in seconds. Whilst the Zapper app enables fast and secure mobile payments, the devil is truly in the detail. With every transaction, valuable user insights are captured allowing venues to directly reward customers based on previous purchase habits. Using the Zapper solution, venues are also able to collate instant user feedback and converse on a personal level. This creates a more engaging, customer-centric environment to aid community growth and increase revenue. James Sykes-Hagen, Director of Business Development, Zapper UK, comments, “Zapper’s revolutionary Z-Beacon technology is visibly disrupting the dining industry as venues relish the ability to instantly communicate with customers via mobile. The new digital leaflet, with tailored messages highlighting daily specials, events and seasonal promotions visible to passing customers. With many of our partnered venues already enjoying the benefits, this is the ideal tool to directly engage with current customers and attract new ones.” Zapper already has thousands of restaurants using the system internationally. The Zapper app is available for Android, iOS and Windows Phone platforms. For more information about Zapper please email; restaurants@zapper.com or call 0333 370 4414


The Three Hills Pub, Bartlow bought by local businessman Chris Field, a local businessman, has recently acquired The Three Hills Pub in Bartlow, Cambridgeshire. The Three Hills Public House is a Grade II listed 17th century timber framed building in the heart of Bartlow. Originally opened as an alehouse in 1847 it is the only remaining pub and community facility within the village.

Chris Field said, “I am extremely excited about our plans for the pub, which has been the heart of Bartlow village since 1847. We believe strongly in the importance of such assets to the local community, and are keen to retain the tradition and heritage of this countryside pub, whilst introducing the modernisation needed to bring it into the 21st

century. We want The Three Hills Bartlow to regain its former reputation as a friendly country pub, and to be a true taste of the great British countryside.�

stylish and comfortable bedrooms, car parking and a beautiful garden at the rear which will be safe for children.

The Three Hills will be extensively renovated and refurbished, with newly designed and extended eating facilities, a new bar area, 6

Planning permission has been applied for, and the hope is that The Three Hills will be welcoming guests as early as November 2016.

Hotelier & Hospitality Design

The pub is named after the nearby three hills or Tumuli, ancient burial mounds originally part of a seven mound group. These mounds, the largest of which is 45ft high, are considered to be the largest in Europe, and thought to be Roman in origin.

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The right glass, the right gin, and a winning team – Amber Taverns’ recipe for success At a time when so many pubs are closing, it is fascinating to see how the successful NW-based pub group, Amber Taverns, has grown and flourished. Seven years ago, Amber comprised just 10 pubs in the North West of England; now there are 117 outlets across the country. They have opened approximately one new pub per month – and the expansion continues with at least five planned over the coming weeks and months.

Gary Roberts, Operations Director, founder and a shareholder in the business, puts success down to picking great people and serving great drinks – like Brockmans Gin, of which he, and his customers, are huge fans. “We have a unique operator agreement and give the people who run our pubs a percentage of turnover and a large amount autonomy on how they operate”. The ‘semiunbranded’ outlets enable managers to take ownership. They pick their people carefully. “Some are former tenants of other pubs but our recruitment policy means that we also often partner with people who have never worked in the industry. They bring different skill sets but, most importantly, we recruit people who have a great personality. No one wants to drink in a pub where the landlord has had a worse day than you – and shows it. You come to our pubs for a great time: and our team are intent on great drinks, served happily”.

Hotelier & Hospitality Design

Amber Taverns’ management team spends an enormous amount on its buildings. When they buy an outlet, they refurbish to high standards. Importantly, for Gary Roberts, it’s not just the customer space that is important. “We refurbish everything - including giving the landlords high quality accommodation. If they are happy upstairs in their flat above the pub, they’ll be happy downstairs serving customers too,” he says.

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Training and support is also important. Whilst there is autonomy, enabling the managers to take ownership, they always have input and a safety net of the regional managers and head office. It’s a formula that is clearly working.

served in a straight glass rather than the bowl she’d enjoyed before, she switched to half a pint of lager instead. “Because we didn’t have the right glass, we made an 85 pence sale instead of a sale worth over £5 and we failed to serve the customer the drink that she really wanted. That rang bells with me,” says Gary. After this observation, reviewing the enormous space in Bolton, the idea of Hogarth’s Gin Palaces was born. There are now seven and not one is in the obvious metropolitan club and bar centres like Manchester, Leeds or London. In addition to the original Gin Palace in Bolton, these Victoriana offerings have been opened in Preston, Ilkeston, Wakefield, South Shields, Swansea and, most recently, Leicester. The décor is rich woodwork, stained glass and the cosiness combined with grandeur that you would association with a Victorian Gin Palace. Each operates slightly differently. In Bolton for example, there is a mezzanine and a stage where live music is a popular feature. There is sport but also a snug area for those who want to talk not view entertainment. Despite the name, these seven establishments are 75% traditional pub, with gin and other premium spirits accounting for the remaining 25% of sales. They stock 158 gins across the estate with most Gin Palaces listing around 130. “Brockmans Gin is one of the top three everywhere,” says Gary Roberts. “It’s our entry to the category. When people say they dislike gin, the Hogarth’s Gin Palace bartenders are likely to tell them ‘You do – you just haven’t found the gin you like. Yet!’ We serve them a Brockmans and Ginger Ale with blueberries and blackberries and suddenly they love gin. At least, they love Brockmans Gin”.

It is obvious, however, from speaking with Gary that success has also come from the business acumen and attention to detail of the management team. When they bought a Varsity pub in Bolton– “very industrial, all concrete and girders” – Gary Roberts said they asked themselves if they could do something different with it.

Until recently, Brockmans has only been available in Hogarth’s but in recent weeks the entire estate stocks it. The management team sees the potential. They have invited Brockmans’ Brand Ambassador for the UK, Mike Whatmough, to run a series of masterclasses for the staff and to launch an internal cocktail development completion. “Brockmans is spearheading our new cocktails,” says Gary Roberts. Brockmans, often dubbed a ‘gin like no other’ is proving its worth in this exceptional group of pubs.

Here’s where the attention to detail kicks in. He spotted a female customer ordering a gin and tonic but, when it was

www.ambertaverns.co.uk www.brockmansgin.com


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Bedding & Linen We’ve all experienced walking into a hotel bedroom for the first time. Our eyes go straight to the bed; Does it look inviting, will we sleep in complete comfort, are the sheets crisp and white? The bathroom gets the same treatment. We look at the towels, if they’re thick, luxurious and impeccably presented, they pass the test.

Hospitality and accommodation businesses have plenty of things to worry about, so a reliable linen hire and laundry service, backed up with excellent service and quality is essential in the smooth running of a successful hotel or guest house. Johnsons Stalbridge Linen Services started providing contract free laundry and linen hire service to the hotel and catering trade in 1975, with 40 years experience in the business we are well aware of the importance of a reliable and quality laundry service. Quality control checks to ensure that all of our customers receive the highest quality bed and bath linen and they are available under the Stalbridge contract free terms with the ability to change your requirements whenever necessary. We specialise in the hire of premium quality linen, suitable for luxury establishments that wish to ensure their guests complete satisfaction. With a delivery service covering most of the UK, high quality products, experienced staff, and a willingness to please that is second to none, you can have complete confidence in our ability to meet your needs. Our range of kitchen linen is all about choice and flexibility, which is why our Easy Chef rental is as easy as 3, 2, 1. We offer three fantastic ranges of jackets, trousers and aprons, you will only have to wait a maximum of two weeks before your staff are in their new uniforms and we only require one month’s notice should you change your mind.

Whilst you could opt to purchase your own linen, this approach is often more difficult and expensive than it may at first appear. Buying a large quantity of hotel or restaurant linen can be a very expensive undertaking and having to replace them on a regular basis means that costs soon mount up. Fresh linen, wash and pressed to a high quality and returned on time: this is what we offer. Let Stalbridge take care of all your linen issues while you focus on attending to your guests’ other needs. If you would like a free no obligation quote or to find out more about our services please call 0800 093 9933.

Hotelier & Hospitality Design

We have sourced the highest quality restaurant linen in a range of styles and colours to make your restaurant stand out from the rest. With 15 serviette colour choices we are sure to have the restaurant linen you are looking for and we can now offer our elite table linen range made from a luxurious 235grm 100% cotton.

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Bedding & Linen

From pocket-sprung to open coil mattresses, foam mattresses to headboards or sofa beds through bedding accessories, Mattison Contract Beds is your one-stop shop for all your bedding requirements. Attention to detail and consistently highquality service – from ordering through to delivery and after – have ensured that Mattison Contract Beds stays on top of its game. Supported by Sales Managers throughout the UK, you can rest-assured that you’ll have a personal service with a dedicated Sales Manager appointed to you…and with free UK delivery, no minimum order quantities, quick delivery lead times and a full installation/disposal service, Mattison Contract Beds provides a complete service, allowing you – and ultimately your guests – rest easy. Beds for business, designed for demand.

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With a range designed exclusively for the hotel and contract market, Mattison Contract Beds is one of the industry’s leading manufacturers of contract beds with over 150 years of experience. As a supplier to the top independent and hotel chains, the firm brings a wealth of knowledge to the table – with no job too complex or bespoke.


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Bedding & Linen

Liddell and Hilden Will Now Be Known as Vision Support Services Luxury linen brand, Liddell, has now been fully integrated into the Vision Support Services group after being acquired by the textiles giant in 2008.

difficult to grow as three different companies, so this ensures our future as the leading global supplier and distributor of textiles.”

However, whilst the 150 year old brand will now be operating solely as Vision, the heritage rich Irish name will be kept alive, as it lends its name to the group’s luxury hospitality range of products.

What can customers of Hilden and Liddell expect now? Laurie says: “As Hilden and Liddell have been under the Vision umbrella for so long already it has been a very seamless integration. Therefore, not much will change. Customers can still expect to speak and deal with the same people every day and receive and order the same great product. The only difference will be is that these products will be sold by Vision and their account managers will work for Vision.”

Laurie Thomas, MD of Vision Support Services explains; “We bought Liddell out of administration in 2008 as we felt it was a niche brand with a prestigious customer base. We’ve worked hard to build this over the years, with Liddell utilising our global network off overseas offices and manufacturing and distribution partners.

Hotelier & Hospitality Design

“The brand is now where we want it to be and so integrating it fully into Vision’s operations was the next logical step.”

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Vision has also integrated the Hilden brand into its business, Hilden – dating back to the 18th century, has become Vision’s performance range of linen. Laurie continues: “Uniting our brands in this way and becoming one global company with these core product ranges has allowed us to strengthen our proposition in the market place and further paves the pathway to unprecedented growth. It was

Laurie stressed: “The only changes our customers will notice are positive ones. This move will eventually allow us to offer more competitive pricing, an enhanced service, a wider product range and allow us to focus more on product innovation.” Vision Support Services is the leading distributor and supplier of specialist, performance and luxury textiles to global leaders in hospitality, healthcare and retail markets. If you are a customer of Hilden or Liddell, and wish to find out more about Vision, visit www.visionsupportservices.com.


Why not give your guests...

A DEEPER SLEEP? Just like the companies we supply below...

From a Cunard liner to a Center Parcs lodge, wherever people stay, the one thing they want is a great night’s sleep. In fact studies show that people prefer a room with a Sealy bed and they will actually pay more for it. Sealy is the world’s biggest bed manufacturer and our new contract range has been designed based on over fifty year’s experience of the hospitality sector’s needs. You’ll be spoilt for choice with a wide range of comfort, base heights and fabric options. You can be sure that if your guests get a deeper sleep, you’ll get better business.

Call 016973 24417 or go online at www.contract.sealy.co.uk


Bedding & Linen With over 70 years of experience in supplying the hospitality industry with luxury hotel bed linen, bedding and hotel towels, we have acquired a wealth of knowledge that has enabled us to gain an intricate understanding of what makes your guests’ stay truly unforgettable.

Defining a pillow menu for your establishment

I

n order to ensure that your guests return time and time again, as an establishment it is important not to only reach your guests’ high expectations, but to surpass them.

At Mitre, we believe that the finer details create the most memorable experiences and one major factor is offering your guests the opportunity to choose what type of hotel pillow they would love to sink their head into after a long day. After all, everyone has their own preference and offering optimal comfort is paramount when it comes to pleasing your guests.

What makes a good pillow menu? Descriptions

Hotelier & Hospitality Design

It is always good to start with brief description of each pillow on your menu, this may entail the filling type, what makes each individual pillow distinct, the fabric of the cover and the type of support it offers. A small description as well as an image of the pillow can help your guests decide which type of pillow they would like to try.

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The Menu Layout Dividing your menu in to sections is also a great idea, for example, soft or firm, natural or fibre will help your guests to easily select their preference. Additionally, you could use icons, such as a hypoallergenic icon or an icon to indicate whether the pillow is soft or firm, this will help your guests quickly identify the pillow’s features. Offering a pillow menu is a unique and impressive gesture and making the process uncomplicated and straightforward, will make the service easy and efficient for everyone.

Offering a variety Whether your guests prefer natural or fibre, soft or firm, at Mitre we offer a generous choice of high quality hotel pillows that will help you to provide your guests with an array of options when it comes to choosing their desired pillow. One of the main musts when offering a pillow menu is to make sure that your guests are provided with enough choice to find a pillow that is perfect for them. From our Lucy pillow that is filled with luxurious goose feather and down, to our Tencel pillow that comprises of a siliconized polyester and Tencel filling. Offering a wide selection will help you make the most out of this unique offering. View our full range of hotel pillows to start preparing your pillow menu.


Sweet dreams with Hippychick bed protectors

• • •

Soft and breathable 100% waterproof Discreet and comfortable

w w w . h i p p y c h i c k . c o m

0 1 2 7 8

4 3 4 4 4 0


Mitre Linen provides everything you need for your hotel spa

Mitre Linen, the trusted British supplier to leading luxury and boutique hotels, is working with an increasing number of spas. Following extensive consultation with some of the world’s leading spas, Mitre have been supplying spas across the UK and even as far the French Alps with its new luxurious vat-dyed Enigma towels and couch covers. The range was added to its existing spa collection of super soft white and coloured towels, bathrobes and slippers at the end of 2015.

Hotelier & Hospitality Design

Made from super soft 550gsm cotton with no header bars, vat dyed towels are fast drying, known to hold their colour better, have less linting and will not bleed when exposed to chemicals or sunlight.

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To enhance a guest’s experience, all products in the Mitre for spas catalogue can be embroidered with a logo or text in a range of fonts and colours, to match customers’ branding requirements. Aqua Vitae Spa at Matfen Hall Hotel recently purchased the company’s Vienna bathrobes having them embroidered with their brand logo. Faye Pratt from the Aqua Vitae spa said “Lisa, our account manager has been fantastic, the service was extremely helpful and efficient and not only did we receive great service, but we had a great after service too, the embroidery has come out fantastic and looks wonderful on the bathrobes.” Stephen Broadhurst, Managing Director of Mitre Linen,

said: “It’s never been easier for spas to create the perfect treatment room to allow their guests to completely relax and unwind and embroidering the spa’s towelling products can really help personalise the whole experience for the guest.” The company has also recently worked with the Gomersal Park Hotel in West Yorkshire ahead of the launch of their Dream Spa. Deputy General Manager Stacey Webster said: “We’re incredibly proud of our new spa and trusted Mitre to help us to create the right look. We are using Mitre’s well-presented soft furnishings on our display couches and are delighted with the quality of their new chocolate vat-dyed Enigma towels which add a touch of luxury to our treatment rooms.” Other clients, such as the luxury 5 star health spa and hotel Stobo Castle in Scotland also rely on Mitre to supply them with high quality towelling products. Spa Manager Amanda Blacklaw said: “Mitre has supplied Stobo Castle for over ten years and the quality is always great. We’re Scotland’s only destination spa and we pride ourselves on our very high standards. We’re delighted with Mitre’s spa towels which are comfortable and soft for our guests.” Mitre Linen, which has held a Royal Warrant since 1955, has been delivering beautiful bedding and towels to the hospitality industry for 70 years.

www.mitrelinen.com


Mitre for spas

Pamper

Truly your guests with our range of spa towelling products

70

Celebrating

years

t: 01685 353408 e: info@mitrelinen.com w: mitrelinen.com/spa

Towels • Bathrobes • Slippers • Spa Mits Treatment Blankets


Business Matters

MAJIsign

the UK’s largest manufacturer of wooden A-Boards, chalkboards and wooden displays.

Hotelier & Hospitality Design

With state of the art machinery and a huge choice of timbers, plastics, aluminium and foamex we are sure that we can create the perfect item for you or your business. All of our wooden products are designed and manufactured in house at our UK workshop, in Bury St Edmunds, Suffolk, where we house an 18,000 sqft factory and design studio.

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The timber we use in our products comes from sustainable suppliers, committed to procuring timber from legal and well managed forests, reducing their carbon footprint and minimising waste. MAJIsign are also committed to recycling and reusing 100% of any waste generated.With the use of a biomass combustor, regulated under the Clean Air Act, we are able to convert all wooden waste to energy to produce heating for the factory and office. Every step of production is looked after by our highly skilled experts in the field of design, woodwork and machining, ensuring you have the best possible finish to your products. We are very proud of our fast turnaround times. All stock products can be delivered in 1-2 days, with personalised or bespoke products taking only 3-5 days. From a chat on the phone, a written idea in an email or a scribble on a piece of paper; MAJIsign will create your bespoke item for you.�


BRAND NEW PRODUCTS! A5 Only

£5.45

New Clipboards (sizes A4, A5 & DL) Only

£19.00

A5 Only

£4.80 A4 Only

£12.00 Cask Ale Display

your desig n here

New Chalkboard Frames

New Table Talkers

Over 1500 products online Only

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Chunky Beer Bats Glasses available

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Menu Holders Engraving available

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Visit our online shop for further products

0800 7835 887 www.MAJIsign.co.uk


Hotel stays clear of limescale with KalGUARD®

Hotelier & Hospitality Design

Despite being located in one of the hardest water areas in the country, a popular hotel in Bath has completely avoided problematic limescale accumulation in its hot water system thanks to a KalGUARD® water conditioning solution from Sentinel Commercial. The scientifically-proven, electrolytic limescale prevention device was commissioned in October 2013 at the hotel, which at the time was newly constructed. Ever since, regular monitoring reports from the boiler manufacturer and Sentinel Commercial have confirmed that KalGUARD® has kept the system almost entirely free of limescale – a result that not only ensures maximum system efficiency, performance and longevity, but also minimises stubborn and unsightly limescale deposits on the hotel’s thousands of appliances, bathroom and kitchen fittings.

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The hotel is part of one of the UK and Ireland’s biggest and fastest growing hotel companies, comprising over 650 premises. Committed to offering quality accommodation at affordable prices, each hotel is built to the highest standards using reliable technologies that are proven to deliver long-term cost and energy efficiency. As the Bath hotel is located in an area served by incoming mains water with a total hardness of approximately 330ppm (as calcium carbonate), due consideration had to be given to preventing limescale formation in the hotel’s new hot water system, as Chris Shelton, Sales Director of Sentinel Commercial, explained: “Failure to adequately treat a hot water system means that limescale will form readily on heat transfer surfaces, pipework, and appliances, causing poor energy efficiency, reduced water pressure, noise, component failure,

and even inadequate hot water supplies. Not to mention that it builds up on sanitaryware and appliances, making them difficult to clean. Such problems are not only costly, but totally unacceptable for any company whose business relies on reputation, as all hotels do in today’s online information age.” The forward-thinking building service provider responsible for the design and installation of the new hotel’s HVAC system elected to install Sentinel Commercial’s KalGUARD® at the 108 bedroom facility. KalGUARD® ‘conditions’ water permanently by dosing it with very low levels of stable zinc via an electrolytic process that uses a zinc anode and a copper cathode. This forces naturally occurring calcium carbonate crystals to form as soft, non-deposit-forming aragonite rather than into hard, depositforming calcite (limescale). A tested and trusted product, KalGUARD® has been independently proven by Cranfield University to reduce limescale drastically. Furthermore, the electrolytic technology it uses is recommended by the Part L Building Services Compliance Guide for the control of limescale. A 54mm KalGUARD® system was installed at the Bath facility, where water usage is approximately 20m3 per day, with a peak theoretical demand of over 140 l/min. Here, the hotel’s water supply enters a CWS tank and is boosted to all hot and cold water services, including three high efficiency water heaters, supplied by a major boiler manufacturer, as well as a 2,000 litre preheat vessel that is fed from a Micro-CHP unit. On the advice of the Sentinel Commercial team, KalGUARD® was fitted to the building’s rising main to ensure that the water heaters, as well as other hot and cold outlets, remain free of limescale. Since KalGUARD® was commissioned in October 2013, the system has been inspected and monitored on a quarterly basis by a Sentinel Commercial engineer as part of a regular service support package. All standard reports have shown steady state conditions, with KalGUARD® performing extremely well despite the acute hard water in the vicinity. To allow continuous monitoring of waterside conditions

and assess changes in the system, Sentinel Commercial used data loggers on this project. These readings have demonstrated a steady state between flow and return temperatures. The boiler manufacturer, also keen to support efficient hot water generation objectives and limescale prevention, has independently monitored conditions in the heat exchangers using sitespecific diagnostic programmes. Once again, all reports undertaken by the boiler manufacturer’s Water Heater Product Manager have proven KalGUARD® to be effective at controlling limescale. As would be expected, the boiler manufacturer and hotel are impressed with KalGUARD®’s performance, and confident in its technology. “Unlike devices that use magnetic, impulse field and electronic technologies, all of which are supported by claims that are difficult to validate, KalGUARD® uses Part L approved electrolytic technology, and has proved successful at preventing limescale in hundreds of commercial facilities across the country. KalGUARD® will not only maximise the longevity and efficiency of the hotel’s energy saving heating system, but will also help to ensure a dependable supply of hot water, better water pressure, increased longevity of appliances, and easier, faster cleaning of bathrooms and kitchenware. Ultimately, all of these are necessary to keep guests happy, achieve the high standards of Premier Inn hotels, and increase long-term energy and operational savings,” concluded Chris Shelton. For further information on KalGUARD®, please contact Sentinel Commercial on 01928 704330 or visit www.sentinelprotects.com.


Save up to £3,400* a year...

...and reduce maintenance costs... ...with one simple product...

Sentinel KalGUARD® A low maintenance, cost effective solution to help tackle limescale build up throughout commercial properties. • • •

One unit gives whole system protection even if the water is pumped or stored Non-magnetic, no undesirable chemicals, non-polluting Available from 22mm to 108mm

To find out more visit: www.sentinelprotects.com/commercial *Predicted saving on salt for a typical commercial user when changing from water softener to a zinc anode based electrolytic water conditioner.


Business Matters

Fire Safety with Hotels What’s the ‘Risk’?

The History of Fire

Within the UK, Fire Safety legislation is built on strong foundations, much of which was introduced following very serious fires, many of which involved high loss of life. Historically the Fire and Rescue Service would initially advise on the fire safety arrangements required within a building and, where necessary, issue formal notices specifying the work required before they would grant a ‘Fire Certificate’ for that building. The introduction of the Regulatory Reform (Fire Safety) Order 2005 (RRO) saw a move to place the ownership & responsibility for fire within buildings firmly with the occupier and or employer, and responsible person/s who have any form of control within the premise. The Responsible Person must ensure that an up to date Fire Risk Assessment is provided where persons are employed to work, on payment or otherwise (including volunteers), or where members of the public have access. If more than 5 people are employed then the Fire Risk Assessment must be written. The guidance under the RRO for Hotels is entitled Fire Safety Risk Assessment - Sleeping Accommodation which runs to 147 pages.

Hotelier & Hospitality Design

Major Risk from Fire

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By far the highest risk from fire is associated with those buildings where there is a sleeping risk. This increases in those buildings where the occupants are unfamiliar with the building. Factor in other issues such as alcohol, language barriers, poor management and levels of staff training, and the risks become even greater.

The Impact of Fire

If your business was unfortunate and suffered the impact of a fire - what would be the damage? Clearly this is determined by the amount of pre-planning undertaken prior to the event. ‘Failing to Plan’ is ‘Planning

to Fail’. Without appropriate level of fire safety systems and provisions, management controls, maintenance, emergency planning and staff training being in place it is probable that any small incident would escalate and develop into a major fire from which it is unlikely that any business could survive.

systems and assessors have been thoroughly and independently evaluated and will continue to be delivered to an agreed specification. However, anyone can set up a third party certification scheme, so to be credible it should be accredited by the United Kingdom Accreditation Service (UKAS).

The damage associated with fire goes beyond the potential loss of life and buildings, but also includes loss of business, with 80% of those suffering a major fire never recovering. Then there is the enforcement action following Police and Fire Service investigations and this can encompass a range of ‘responsible persons’ including members of the board, regional & local managers, fire safety system installers, fire risk assessors, etc.

FARMSS are accredited by the BAFE SP205 scheme which has been accredited by UKAS since 2012.

Fire Risk Assessment

Managing Risk Considerations

Does your company have a robust Fire Risk Assessment that has been determined by a ‘competent’ person? Is the Fire Risk Assessment a live document known by all staff and regularly reviewed to ensure that it remains fit for purpose?

Under the RRO there is a duty on the ‘responsible person’ to carry out a Fire Risk Assessment. This can be undertaken by a ‘competent person’ who has the appropriate training, experience and knowledge. The responsibility for the selection of the competent person ultimately rests with the ‘responsible person’.

Are the action plans identified within the Fire Risk Assessment being appropriately managed / discharged?

The Fire Risk Assessment is the singularly most important element of fire safety within buildings as this determines the current levels of fire safety protection within the building and considers the impact upon ‘life’ safety should a fire occur.

Are robust ‘Emergency Plans’ in place that give full consideration to the need to evacuate all those within the building including those persons who may require assistance?

Ensuring Competency

To help business owners make informed decisions about who they should employ to assist them in managing fire safety, third party accreditation systems have been developed. Third party certification bodies assess companies or individuals to make sure work is carried out to a set standard designed to give confidence to specifiers, users, occupiers, owners and enforcement bodies that management

If you were visited by the enforcing authority would your Fire Risk Assessment and progress of discharging the action plans be found wanting?

Are fire drills undertaken to test the emergency plan at least every 12-months, with the result recorded? Do your staff have a good understanding of the findings of the Fire Risk Assessment and their role within an emergency, and have they received levels of training appropriate to their roles? Have sufficient numbers of Fire Marshals been trained and has this been tested within a realistic drill scenario to ensure your emergency plan is fit for purpose?


Business Matters Has a Fire Marshal refresher training programme been established? - it is recommended that this should be completed every 12-months and should include the use of fire extinguishers within real fire training. Have the roles & responsibilities of each Fire Marshal been recorded in writing and have they signed to confirm their understanding of the duties placed upon them? Have Fire Safety system testing and maintenance programmes been established and are they fit for purpose and up to date. E.g. Fire Alarm system, Emergency Lighting, Fire Safety signs and notices, firefighting equipment & installations, etc.? Are management controls in place that ensure the means of escape in the building are regularly checked to confirm that they are available in the event of an emergency? Are escape routes free from combustibles, fire doors shut and not wedged open, store rooms locked shut and, waste management controls enforced?

Fire and Risk Management Support Services Limited (FARMSS)

For many years FARMSS has provided fire safety services to a wide range of clients including Fire Risk Assessments for Royal National Lifeboat Institution, Wiltshire Fire & Rescue Service, University of Manchester, etc. We hold Third Party Life Safety Fire Risk Assessment accreditation under the BAFE SP 205 company accreditation scheme. Our Fire Risk Assessments are tailored to individual client’s requirements to ensure that they receive the optimum solutions, whatever the size of the company. We have an IT based recording system which records findings onto building plans, and our action plans are based on a traffic light system to enable ease of use and understanding. Each issue identified is prioritised with a recommended timeframe for completion and has an indicative cost allowing budgetary controls at the touch of a button.

looks at ‘life’ safety and we also give full consideration to business continuity and property protection (these elements are identified as recommendations for management consideration as opposed to being ‘mandatory’). We also provide a wide range of other Fire Safety services including Fire Engineering, Fire Safety Audits, BS 9999 Management Audits, Asbestos management, Fire Safety training, IT based testing and Maintenance registers, etc. For more information regarding our services please visit our website (www.farmss.co.uk), email (info@farmss.co.uk) or phone (0161 488 4863).

FARMSS Fire Risk Assessments exceed the requirements of the RRO which

FARMSS has been established by professional fire engineers drawn from senior positions across the Fire & Rescue Service. This unique experience has been reinforced by working in partnership with other companies and individuals enabling FARMSS to offer a full range of services to the Fire & Rescue Service and Commercial & Voluntary sectors. We can offer ‘expertise’ when and where you need it most.

www.farmss.co.uk Phone: 0161 488 4863 or 01942 260145

Hotelier & Hospitality Design

• FARMSS Fire Risk Assessment • FARMSS Fire Safety Training • FARMSS Fire Risk Assessment Software • FARMSS BS 9999 Training

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Business Matters

Promote your hotel’s image with

Hotelier & Hospitality Design

uniforms from Dennys Brands

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Uniform specialists Dennys Brands works with many hotels, consideration: uniform is an investment in your hotel’s image, and supplying them with a range of clothing for back and front you need to be able to protect that for many years to come.” of house teams. For customers including Millennium Hotels, The Ritz, Mandarin Oriental, Jumeirah Carlton Towers and Ranges from Dennys Brands available at Berners Street include: Draycott hotels, Denny’s covers the spectrum of workwear from simple chefs’ whites to elaborate, bespoke uniforms • London Tailors – personal tailoring for door staff. • Dennys London – traditional, value-for-money catering uniforms Dennys has been in operation since 1840, initially from a single • Joseph Alan – front of house uniforms both in-stock and shop in Soho. In April this year, it opened a second store on Berners designed to order Street, in the heart of the capital’s thriving hospitality scene and • Brook Taverner, Greiff and Skopes tailoring brands just yards from Sanderson Hotel and The London Edition. • Le Chef – cutting edge clothing for professional chefs • AFD – affordable, hi-tech chefware Effectively the first ‘department store’ for hospitality operators, the • Comfort Grip Catering Footwear – comfort and safety new shop focuses on Dennys front of house items including its footwear London Tailors bespoke and made-to-measure tailoring, Joseph • Shoes for Crews - No.1 rated non-slip shoes Alan uniform brand and Dennys London value-for-money catering range. Along with the two London stores and a specialist tailoring centre at Canary Wharf, Dennys Brands also sells online at Key to Dennys Brands’ longevity is its understanding of what www.dennys.co.uk, and through a range of mail order catalogues. hospitality operators need from their staff uniforms. Managing director Nick Jubert says, “Kitting out team members in uniforms The company exports to more than 30 countries worldwide from that are attractive, comfortable to wear through a long shift, and its head office and distribution centre in Leatherhead, Surrey. hard wearing, can be a challenge for hoteliers. 62 Berners Street, London, W1T 3NN, “At Dennys, we make it easy for customers to find the perfect Tel: 0203 815 2900 uniform for their staff – and then keep it for as many years as they need to. The way your staff present themselves reinforces the image of your establishment, whether traditional hotel or cuttingedge boutique operation. “Once you’ve chosen the look you want, you need to be able to apply it consistently across all your team members – which is why our uniform ranges offer a wide selection of garments, in men’s and women’s sizes, so your team will have a similar look, even if they’re not all wearing the same suit.   “Similarly, all our ranges are available for many years rather than just a season or two, so you can be confident of getting matching uniform for new starters in future. That’s an important


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0203 815 2900


Business Matters

Style Uniforms rolls out its On-line Order Portal

S

pecialist bespoke corporate clothing manufacturer for the hospitality sector, Style Uniforms, has launched a new On-line Ordering Portal, offering existing and potential customers the prospect of making substantial savings whilst maintaining consistency over their brands. Sheffield based Style Uniforms has been providing design and manufacturing services to clients in the hospitality industry since 1993, it has customers all over the UK, and has some of the biggest brand names in the sector as clients. To help make the customer experience easier, Style Uniforms developed an on-line re-ordering system that is specifically tailored to each client. It is designed to allow customers with multiple outlets to maintain control over expenditure and brand image consistency, as Director Chris Baldran explains. “We found that some customers experienced difficulties when orders from various outlets in the chain became inconsistent. This led to re-orders, lost time and the brand being presented inconsistently. We designed the portal so that any manager in a brand chain can log on and order any number of an item in whatever colour, style or size they need; but they are only ever presented with choices that have been approved by head office. This reduces errors, saves time and money and means that no matter where the hotel, conference centre or restaurant is located, the staff always order only the approved clothing with the correct brand designs on them. The Portal proved so successful in our pilot that we are now making it available to all existing clients and it will be a key service benefit we offer to new customers,” says Chris Baldran.

Hotelier & Hospitality Design

The portal allows for the construction of a dedicated on-line booking page that is based on and contains each customer’s previously ordered or agreed items that can be worn by members of staff. The system provides for much faster simultaneous order placing by numerous employees without the need for one person having to act as a central contact point for re-orders.

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“A huge amount of work goes into getting a brand image right, and nothing represents the brand more than employees, so they have to look the part. We spend a considerable time with our clients in the designing of uniforms and corporate clothing so that all members of staff are perfect looking ambassadors for their brands. What our Portal now adds is peace of mind in the re-ordering process as all orders are cross-referenced with purchase orders and if an item of clothing is discontinued, it becomes instantly unavailable to order, which again maintains consistency of brand image in front of customers,” says Chris Baldran. Style Uniforms is based at International House, Nunnery Drive on the Parkway Industrial Estate, Sheffield.


Contract Furniture Solutions

TEAM UP ANY TIME, ANYWHERE

Hotelier & Hospitality Design

Nomique believes that good design is not just beautiful, it is functional, created with care, showing attention to detail, with style and quality that lasts. Established in 2002, Nomique is a highly regarded designer and manufacturer of seating products for the contract market. They offer a comprehensive, design-led yet affordable portfolio of premium task, ergonomic, meeting and conference as well as soft and break out seating.

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Nomique’s new versatile range Team Up was developed created together with Designer Jason Lansdale. This multipurpose seating range aims to create flexible and engaging space anytime, anywhere. Team Up is a clever seating range comprising five different models, including a stacking chair. Team Up Connect is a comfortable lounge chair fitted with a convenient tablet that can be used as a side table for your cup of coffee and magazines, making it perfect for any waiting, lounge or break out space. Team Up Relax is a great addition to any open plan or break out space, creating inviting environments for relaxation or spontaneous catch ups. This model is available with a polished chrome skid frame or four star memory return swivel base. Team Up Meet is fitted with a five star swivel base, with a seat height adjustment and a recline mechanism. This model lends itself for meeting and conference rooms. Team Up Stack features a slimmer seat shell and stacks neatly up to 20 chairs, to save space when not in use. Waiting in style with Team Up Wait; the bench system, ranging from two to five seats, is ideally suited for reception areas or waiting rooms. Team Up offers a comprehensive range of options to suit a variety of different environments. Options include a low back or high back, two arm versions and four different frames. Seat shells can be specified as oak veneer or HPL and

combined with upholstered seat and back pads or can be fully upholstered. The range is complemented by a matching range of five coffee tables. If you are interested in finding out more about this fantastic new range or any other Nomique products then please find all relevant information on their website nomique.com, give them a call on 01952 585828 or drop them an email at sales@nomique.com


Team Up anytime, anywhere

Team Up is a clever multi-purpose seating range comprising four different models, including a stacking chair. The range has been designed to suit a variety of environments. Designed by Jason Lansdale.

www.nomique.com | +44 (0) 1952 585828 | sales@nomique.com


Contract Furniture Solutions

UHS GROUP

a forerunner in the hospitality furnishing industry

Hotelier & Hospitality Design

UHS Group, named one of the best suppliers in the hospitality industry for 2016 and we intend to hold this! We are a forerunner in the industry and supply design led, contract quality tables, chairs, soft seating and outdoor furniture all suitable for restaurant interiors of today. The ranges we offer have many customised options and can fit many themes from high end hotel lounges to coffee bars.

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Our new Collection catalogue is coming out with our huge range of products, fabric ranges and finishes displaying our collections, hero products and stock lines. The publication shows pricing and availability with selected lines. Contact us for your hard copy 0330 1222 400 or email harry@uhs-group.com.


COMING SOON T H E U H S CO L L E C T I O N C ATA LO G U E

A specialist range of indoor and outdoor furniture solutions for the Hospitality industry Call us on: 0330 1222 400 Email us at: beinspired@uhs-group.com www.uhs-group.com

JD Wetherspoon, Harpsfield Hall


Contract Furniture Solutions

Fabrics & Furniture

Hotelier & Hospitality Design

Forbes Group is a leading British manufacturer and supplier of hospitality, conference and banquet furnishings to leading venues worldwide. We provide quality fabrics, furniture and equipment which allows our customers to trust our value and service whether you are a small independent outlet or an international chain.

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With over three decades in the sector, we have acquired an understanding of our clients’ needs from the multiple perspectives - including budgets, storage, laundering, health and safety and environmental compliance. We remain as close to our customers as ever, and as flexible to their requirements. Our ambition is to treat all our customers with the same courtesy and attention to detail. We specialise in three main categories; Fabrics, Furniture and Equipment.

Furniture Products - Lightweight aluminium folding tables enhance speed of set-up, save staff time, are easily handled for health and safety, practical to store and are 97% recyclable. The Buffet-Rite table top can be accompanied by a sleek Silcra stretch cover and turns a table into a temporary hot or cold serving station. We also supply Stacking and Meeting room chairs, Portable stages, Portable dance floors, Lecterns, Easels and Room dividing screens.

Fabric Products - We offer a wide range of fabrics and products to match every interior and budget, including Banquet table covers; Restaurant table skirting, SimpleFit table skirting, Table skirting, Contemporary table covers and Table protectors. Conference table covers; Conference cloths, Table drop covers and Mode table covers. We also offer Chair covers, Stretch table covers, Stretch cocktail covers, Tablecloths, Napkins and Flip chart covers – All items are standard or bespoke, and with optional logos. All are easy-care and hard-wearing.

Equipment Products - In addition to our furniture ranges, we are the European distributor for market-leading products from Forbes Industries US. Such items are the birdcage luggage carts made from solid brass, lightweight housekeeping trolleys and a range of stylish mobile bars, lecterns, easels, menu and luggage stands. Please contact Forbes Group for more information: info@forbesgroup.eu | +44 (0) 1568 616638 | www.forbesgroup.eu


A new way of buffet service with Buffet-Rite Removable, heat resistant and waterproof top that fits over buffet tables

Meet your customers’ expectations w: www.forbesgroup.eu | e: info@forbesgroup.eu | t: +44 (0) 1568 616638


Contract Furniture Solutions

Luxury Outdoor Dining With Minimum Hassle and Maximum Benefit

Transform outdoor spaces and generate additional covers with The Cantabria

Hotelier & Hospitality Design

Create the ultimate luxury outdoor dining space in less than a minute, 365 days of the year, with the fully automated retractable Cantabria canopy system from Canopies UK.

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Controlled by a single handheld remote or smart device, the Cantabria’s roof and wall screens work independently of each other and can be fully or partially closed at the touch of a button; creating additional covers all year round, in a comfortable setting designed to make the most of outdoor views, whatever the weather. Transforming an open area into a fully enclosed space in less than 60 seconds, the Cantabria is the ideal solution for venues looking to increase covers with a versatile, high quality outdoor offering. Reliable performance come wind, rain or shine The Cantabria’s durable aluminium frame, integrated guttering, waterproof roof and glass fibre fabric screens combine to make an environment that your guests can enjoy all year round, safe in the knowledge that it is completely UV protected and safe in wind speeds of up to 60km/h. *Based on a canopy size of 12m x 6m

Make it yours Available in any length and ranging in projections of up to 10 metres, installing a new Cantabria canopy could provide in excess of 46 additional covers* whenever you need them – meaning you could see a return on your investment far sooner than you think. Personalise your Cantabria with a variety of window and door options, as well as a colour palette for the roof, side and front screens and aluminium frame. With electric heating and LED lighting as standard, styling your canopy to suit your business couldn’t be easier. From a sleek, modern design that’s perfect for any type of building, to fully automated screens that are easy to control and retract in just seconds, the Cantabria offers a whole host of benefits for the hospitality industry, all underpinned by Canopies UK’s site-specific specification and unrivalled product quality. For more information about The Cantabria from Canopies UK visit www.canopiesuk.co.uk/hospitality or speak to one of our specialists on 01254 777 002.


Contract Furniture Solutions

Canopies UK - New for the hospitality industry!

Hotels and restaurants can now maximise their outdoor space all year round Our products really are state of the art! With an automated retractable roofing system and accessories ranging from heating to interior lighting and the option of having windows and doors you really can build a canopy to suit your establishment.

Deliver incremental revenue for your business!

Our products will: . Maximise your outdoor space all year round . Enable you to serve more covers . Increase your weekly revenue . Provide a private party area . Improve your customers dining experience . Stand out from the competition

See how we can transform your outdoor space

Call Karen on 01254 777002 Ext: 221

Hotelier & Hospitality Design

www.canopiesuk.co.uk Email: karen@canopiesuk.co.uk

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CDS Announce their New Launch of Transparent OLED Displays: LucidVue

I

nspire, Engage and entertain your audience with a whole new genre of transparent Display systems.

Hotelier & Hospitality Design

Based on Transparent OLED (‘TOLED’ Organic Light Emitting Diode) Technology, this is an inspiring evolution in display principles which eliminates the need for display lighting and showcase box. This development in technology creates so many more options for you to innovate in a world of display!

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The LucidVue can dramatically improve brand impact, astound your guests / customers, help you to set yourself apart from the competition or inspire the next generation. Possible applications for this amazing new technology include; Retail Promotion, Hospitality, Exhibitions, Museum and Entertainment, Digital Signage and many more! CDS’s Technical Director: “This new genre

of technology adds a further dimension to our transparent display offering, giving some real benefits for high end applications that require an emissive display, it will complement our existing range T-LCD panels ”, says Tony Large.

For more information, please click here Phone: +44 (0) 1634 327420 info@crystal-display.com


Thinking real? Think again‌

T: 01753 621 777

www.smartcandle.co.uk E: enquiries@smartcandle.co.uk


Build & Design

One Stop Signage Shop Award-winning Wrights Plastics GPX offers a massive range for hoteliers looking for value and quality.

W

rights Plastics GPX might just be the best kept secret in hotel supplies. Established in 1969, the company sells a huge range of signage and display products online. In fact they manufacture 90% of this range at their 42,000 square foot production unit in West Bromwich. That is great news for British jobs and manufacturing but also has great benefits for their customers as MD Mike Wright explained “Manufacturing our display, signage and POS range in the UK ensures the highest possible quality of products – and we can also offer genuine ‘direct from manufacturer’ value.” With a staff of around 140, the company is expanding and has recently acquired display specialist Mid West Displays as they extend their service offering and expand into new markets. Their Wrights Plastics division design, make and install bespoke signage and display for hotel and retail clients such as Radisson, Marks & Spencer, Tesco and Selfridges. They were awarded ‘Manufacturer of the Year 2014’ by the Birmingham Post and named ‘Manufacturing Champion’ at the 2015 Wolverhampton Express and Star Business Awards. The business remains a family-run concern. Established by his father, MD Mike has now been joined by two of the next generation of his family.

Hotelier & Hospitality Design

Responsible, sustainable and ethical

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As well as a commitment to UK jobs and manufacturing, the company also takes its environmental and supply-chain responsibilities seriously. They have developed a radical plan to reduce the environmental impact of the products they produce by changing the materials and processes used as well as to reduce waste, energy consumption and improve levels of recycling. Additionally they are members of SEDEX a highly respected not-for profit organisation “dedicated to driving improvements in responsible and ethical business practices in global supply chains.” They are now the ‘go-to’ supplier for a whole range of products for hotels, bars, pubs, restaurants and cafés. Everything in the range can be purchased online and most products are offered with a multi-buy discount – perfect for bulk purchases and an easy way to save up to 30% on selected products.

EXCLUSIVE OFFER FOR HOTELIER & HOSPITALITY READERS We’ve secured an exclusive offer for our readers. Wrights Plastics GPX is offering a generous 15% OFF the range of products featured in their advert in this issue. Simply enter code HH1 at MY CART to claim your discount. And if you sign up to their mailing list you’ll get another discount code to use the next time you buy! Offer ends 31st July 2016. Visit www.gpxgroup.com to view their complete range. Full t&cs are available on their website.


1000s of great value products online

MASSIVE CHALKBOARD CHOICE

Hand held chalkboards Sizes A5-A3

Unbeatable quality chalkboard A frames From £51.75

From £6.10

Exc Get lusive 15 You % OF F r Or d er Use Cod e

HH1

Old Skool Chalkboards and Easels Choose from A4 or A5

STUNNING LED MENU BOARDS & DISPLAYS Ultra Smart LED menu boards • Freestanding • A3 or A4 available • Multi Buy Discount

SUPER SNAP FRAMES RANGE Snap Frames

Freestanding LED display • Beautiful Italian design • Create eyecatching displays • Shelves sold separately

of our range is made by us in the UK

££££ Massive Multi-Buy Discounts

A boards and floor standing frames • Massive range

• Sizes A5-A0

• Next Day Delivery*

• Loads of colours • Unbeatable quality From £2.78

90%

From £36

• Multi Buy Discount

Next Day Delivery (order by 12pm)

MORE MENU HOLDERS, MENU STANDS AND TABLE TALKERS • Huge range to order online • GB made • Genuine ‘direct’ value • Massive multi buy discounts From as little as 34p

Trusted brand since 1969

View our complete signage and display range online at www.gpxgroup.com (‘15% off’ applies to selected range only. Excludes VAT & Delivery. Subject to availability. Expires 31st July 2016 See website for full details. Prices quoted exclude VAT)


Build & Design

Established Glasgow based Interior Designers Burns Interior Design recently completed the redesign of a former library in central Glasgow into a new 100 seat capacity bar and Restaurant for one of Glasgow’s established independent operators. Located in Miller street Glasgow near the vibrant Merchant City district the complete refurb across 2 floors took 4 months to complete from shell fit out to handover. Managing director Ronnie Burns commented:

“we were delighted to work once again with Ryan owner /operator of the established Citation Bar/ Restaurant in the merchant City to develop a more mature offer located not that far away from the successful Citation.�

Hotelier & Hospitality Design

The revamped space features backlit suspended high tables located just off the bar and a complete glass upper backfiring to display the core spirit display at the heart of the Spiritualists offer.

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Burns Interior Design were responsible for initial design concepts,submission and obtaining all local authority permissions,full scheduling,detailing and attendance on site during the fit out process to handover and successful completion on time and within budget. The design of the Spiritualist follows on from the practices recent design success with Michelin star chef Tom Kitchin at The Kitchin Edinburgh and The Castle Terrace restaurant also in Edinburgh. 01419 511893 www.burns-design.co.uk


Outstanding Interior Design

Carus House, 201 Dumbarton Rd, Clydebank, Glasgow G81 4XJ T +44 (0)141 9511893 F +44 (0)141 952 2027 E ronnie@burns-design.co.uk W www.burns-design.co.uk


Build & Design

Efficient and stylish heating from Bromic Innovative Bromic heaters are providing efficient and cost-effective heating in the most unconventional of spaces across the UK. The Australian brand is distributed in the UK solely by Smart Fire UK and is providing many people around the world with the solution to their heating needs. Their unique, stylish design and efficient output means these discreet yet powerful heaters work well in a variety of indoor and outdoor settings. The heating solutions on offer are more powerful than similar options on the market, whilst also boasting more economical, greener heat. Aesthetic appeal is at the heart of the Bromic collection as all heating solutions are created in unobtrusive designs that blend in with your chosen space. The Platinum Smart Heat Electric is the latest addition to the Bromic Platinum range and is made using stainless steel material, ensuring it looks the part without cutting back on quality.

Hotelier & Hospitality Design

This heater has a thin shape with minimal light emission. It can be placed on the ceiling or used as a wall-mounted heater, creating a stylish and unobtrusive installation.

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With a length of less than one meter and a depth of just 177mm, this heater is considerably smaller than other options currently on the market. The use of infrared technology means that this product releases powerful heat and is incredibly efficient, with a heat output of 2300W.

For outdoor spaces there is the Tungsten range, an economical option available in electric, gas and portable models. The Bromic Tungsten Portable is particularly popular due to its fuel efficiency, whilst also having wheels that make it easy to transport and a tilting head that allows directional heat. These heaters are hard wearing and won’t buckle under the pressure of bad weather, with the Tungsten Smart Heat Gas remaining effective in winds of up to 14 km/h. The Tungsten range comes in variable sizes and heat outputs. Paul Holt from Smart Fire UK said: “We’re proud to be the only British distributor of Bromic heaters. Their unique designs are popular amongst our customers and with each new release come innovative improvements. “These heaters are ideal for anyone hoping to make the most of outdoor areas, which are otherwise unusable during the colder months. “Bromic’s vision of revolutionary products, born from a vision of sustainable and efficient heating mixed with an emphasis on style makes their heating solutions stand out from the crowd, creating revolutionary products. “No longer do people have to choose between style and efficiency as our heaters provide the perfect blend of both.”

For more, visit SmartFireUK.com


YOUR OUTDOOR HEATING

SOLUTION

Electric Radiant - low light glow

LPG - fixed or portable models

Electric Infra-Red

Bromic Infra-Red and Radiant heaters offer best in class heat coverage and efficiency with low light emission. They are the perfect solution to both indoor and outdoor heating requirements. Bromic Heaters have the ability to heat up to 20m2 from one heat source and offer great design, value and return on your investment.

For details & prices contact studio@smartfireuk.com

+44(0)20 7384 1677 Natural Gas

studio@smartfireuk.com | www.smartfireuk.com Smart Fire UK Ltd, 80 New Kings Road, London SW6 4LT.


An interior design service especially for independent hotels and small chains Do you ever wonder why some hotels and restaurants are always full whilst others struggle for bookings? Mainly this comes down to two factors – service and ambience. Both should ensure customer satisfaction and therefore hopefully repeat bookings and referrals. You will want to ensure that your hotel and/or restaurants falls within the former, that your staff are trained, courteous and efficient. Equally the decor, furniture and furnishings need to provide comfort and ‘the look’ that you wish to achieve whether that be for city, countryside, coastal and whether your guests are professional or leisure or a mixture of both, classic or contemporary. As an independent hotel or small chain you will want to ensure: •

Rooms are smart and easy to market and that occupancy rates increase

Guests have a pleasurable and comfortable stay, will return and recommend you

You receive positive reviews on feedback sites, as even one negative review on comparison sites can have a harmful effect on your business

Your costs and time are reduced in a refurbishment or new-build project

• Your hotel is differentiated from your competitors. You can now find help with this whether you require a full interior design and fit-out service or whether you just

want to add a ‘touch of sparkle’ to a few rooms, with no minimum order or deposits to pay and all at an affordable price. How much time would it save you to have furniture, curtains and artwork co-ordinated, with mood boards and computer-aided design (CAD ) images prepared for you, so you can see how the room will look, and all without spending a fortune? We believe that little things can make a big difference but at minimal cost. We offer a very flexible service ranging from full interior design with furniture curtains etc down to a little bit of extra help and guidance on options if you prefer to make your own selections. Our fabrics are sourced from a wide range of suppliers, all fire-retardant and are available in a number of styles and finishes offering options of tracking, poles (chrome, brass or wooden finishes), tiebacks or holdbacks, blinds and voiles. Furniture ranges are contract quality and are available in a range of styles and wood finishes whether you are looking for contemporary or more classic ranges. Decorative lighting and artwork complete the look to create rooms that are welcoming and comfortable. If you would like further information, a quotation or a free 2-hour consultation to allow us to understand your needs, please contact Karen Moody on 020 8399 3091 or email karen@access21ltd.co.uk

www.access21interiors.co.uk :: info@access21ltd.co.uk


Build & Design

An interior design service especially for independent hotels and small chains

ACCESS 21 INTERIORS CAN CREATE THE LOOK YOU DESIRE ON BUDGET, ON TIME, TO ORDER

Hotelier & Hospitality Design

access21interiors.co.uk :: info@access21ltd.co.uk

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Directory ‘the natural first choice for hotel spa design...’ Outstanding Spa Design, ‘We are as dedicated to your success as you are.’ SPA Creators are the spa and wellness experts for the independent and boutique hotel sector. When choosing SPA Creators you will have 20 years’ experience in delivering award winning spa design. Our team of leading industry’s spa and leisure professionals who will become a virtual resource to your organisation. With a flexible and tailored service, from feasibility and concept design through to detailed design, project implementation and operational setup and beyond. SPA Creators aim to make each project unique managed efficiently within a sound project framework. SPA Creators focus in the development process to build a solid business which is profitable and meets the needs of the operator providing strong returns for its investors.

Melaphone is designed for use in areas where hygiene and security are essential. Melaphone speech panels are specifically designed to allow sterile communication with a high degree of vision and safety. There is no thru-air flow therefore no transmission of germs, contaminants or draughts. The system is also non electrical and requires minimal maintenance www.melaphone.co.uk Tel 01359 233191 info@melaphone.co.uk

www.spacreators.co.uk

Hotelier & Hospitality Design

environment both ergonomically.

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There is no other fridge/freezer like the unique Adande®. Push a button and incrementally adjust temperatures +15°C to -22°C to suit menu changes during the day and improve your operational gastronomically and

Why not scale up with additional modules, incorporate a blast chiller, choose a worktop or gantry option, or scale down to a Compact unit to fit the tightest space? Convenience and design can save on footprint and maximise efficiency too! A UK innovation winning major industry awards, the insulated container, protected and warranted seals, robust construction and low velocity cooling, make the Adande more reliable and energy efficient than conventional equipment. Extended storage times and precise temperature control ensures top quality food every time.

At Allegion we’re pioneering safety, as a provider of security solutions for businesses and homes through 27 global brands, including CISA, a pioneer of smart card technology. We specialise in door security and beyond including residential, commercial and electronic locks, steel and automatic doors and frames, door closers, exit devices and biometric access control systems. CISA Allegion (UK) Ltd Bescot Crescent Walsall West Midlands WS1 4DL Tel: 01922 707400 Email: contactuk@allegion.com


Directory Beverages

Epos

Textiles Philip Watts Design +44 (0) 115 9269756 www.philipwattsdesign.com

Lighting

Radnorhills www.radnorhills.co.uk sales@radnorhills.co.uk We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills

Furniture

Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com

Tableware www.slateware.co.uk +44 (0)1248 600656

Vintage Neon creations +44 (0)1204 655866 www.neoncreations.co.uk

Coffee/Coffe Machines Flexfurn +44 (0)1242 524777 www.flexfurn.com

Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk

Graphics

Catering

FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk

www.balmoraltextiles.co.uk

Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com

WRS +44 (0)1933 533880 www.wrssystems.co.uk

BALMORAL TEXTILES (028) 90617431

OASIS GRAPHICS +44 (0)1242 524777 www.flexfurn.com Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk

Interiors & Design

Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk

Jura +44 (0) 800 552 5527

www.jura-coffee-machines.co.uk

DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website www.dealers-uk.com or in person at our huge premises in the countryside. dealers@dealers-uk.com www.dealers-uk.com 01743 761241

To advertise in the directory please contact Andy Bell on 01843 448443

CUBBINS 01434 604 181 www.cubbins.co.uk

Prices from ÂŁ120 for the year.

Hotelier & Hospitality Design

Hi Spirits +44 (0)1932 252100 www.hi-spirits.com

Tevalis 01923 294446 www.tevalis.com

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Hotelier & Hospitality Design - June 2016