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January Issue: Industry News, Events, Hospitality Tech, Lighting, Liberty Hotel

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450 exhibitors, 5 halls, 4 days, 1 January Furniture Show

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Contents January 2016

6 12 33 44 53 66 Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas. From recent hotel renovations and openings to award-winning luxury hotels and hotel construction projects, HHD Magazine keeps you informed on news that matters most to your hospitality business.

Contact Us Justin Courtney

Publication Manager 01843 570940

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Industry News Events Hospitality Technology Liberty Hotel Lighting Directory


Introducing our new black shower enclosures : Zephyros At Novellini we understand that you desire something more individual than just a shower room. That’s why we created a comprehensive Glass, Wetroom and tray brochure that features a range of both stylish and practical solutions. Zephyros is one of latest ranges that are both practical and stylish, Featuring many options including our New Matt Black Enclosures Working with Novellini allows you the freedom to create a truly individual showering experience every time. |

News Steigenberger launches ‘Jaz in the City’ brand with Amsterdam opening There was a new addition to the Steigenberger family in November when Jaz Amsterdam, the first hotel operated under the group’s new ‘Jaz in the City’ brand, opened its doors for business.

Puneet Chhatwal, CEO of Steigenberger Hotels AG, commented: “The opening of the first hotel under our new Jaz in the City brand is an important phase in our expansion and another Jaz Amsterdam offers 247 rooms and milestone in the history eleven suites which combine lifestyle of Steigenberger Hotel and state-of-the-art technology. The Group. Alongside the Jaz Jaz Amsterdam also enjoys direct Amsterdam, we are also access to the Ziggo Dome, a location planning further hotels in which attracts well-known stars and European metropolises.” stages major events. “Jaz in the City is hip, The Amsterdam ArenA, home to Ajax casual and trendy and Amsterdam, and the Heineken Music offers a local touch,” Hall are within the immediate vicinity. added Hasan Yigit Vice Amsterdam city centre is only eight President of Jaz Hotels kilometres away and can be reached and Managing Director of by suburban railway in only ten Jaz GmbH. minutes.

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Quirky boutique by the sea up for sale for £1.49m


Zanzibar International Hotel, the quirky boutique in St Leonards-OnSea, has gone up for sale with a price tag of £1.49m. The hugely-successful boutique has been put on the market by owner and founder Max O’Rourke, who established the hotel in 2007 and then its award-winning restaurant Pier Nine in 2012. The luxury hotel consists of 8 bedrooms and has proved popular with honeymooners given its real ‘wow’ factor. Using contemporary designs, the rooms evoke the feel of places like Japan, Antarctica, Morocco, Africa and India, boasting spa-style bathrooms with showers that say ‘hello’ and ‘goodbye’. Many of the bedrooms provide views over the sea and floor-to-ceiling windows. The Pier Nine restaurant can hold 50 covers and blends a Victorian feel with stylish beach chic. O’Rourke now believes that Zanzibar brand has the potential to be rolled out across the UK, with the original Zanzibar International Hotel becoming the flagship of a small chain. O’Rourke also hopes that an experience operator will snap up

the property. He said: “The Zanzibar may well represent an opportunity for a skilled husband and wife team seeking a lifestyle business in an up-andcoming town by the sea. However, the real potential of the business is in the strength and popularity of the ‘Zanzibar’ brand. As the creator and owner of the business, I envisage the buyer to be an experienced operator with the will and desire to roll out a small chain. With its extensive client list, regular exposure in the national media, its highly effective website optimisation and enviable reputation, The Zanzibar Brand is fully charged to propel the right operator into a much wider Boutique Hotel market.” Andrew Moore, director at Christie + Co’s Maidstone office, says: “Zanzibar International Hotel represents an exceptional opportunity for an investor, skilled owner or couple to take over a remarkable asset with an awardwinning reputation. Over the last couple of years the business has won many accolades and plaudits including; ‘Eatery of the Year (2014), Sunday Times Travel Magazine’s list of ‘Top 63 Hotels in the World’ and most recently the hotel was honoured with a ‘César Award’ by The Good Hotel Guide. “Hastings and St Leonards are on the rise as a tourist destination and a new link road is due for completion in the next 6 months and faster rail links to London are due for completion in the next 18 months.”

News 73% of hospitality operators see soft drinks as growth area

Hand Picked Hotels to sell The Priest House to focus on expansion

More than half (60 per cent) of hospitality operators believe soft drinks have become a more important part of their offering over the last year, yet many are not paying enough attention to their range or doing enough to promote them, according to research conducted by BigHospitality on behalf of Britvic. The survey of operators from across the fine dining, casual dining, pub and hotel sectors, found that 73 per cent believe soft drinks to be an area of growth, but many are not sure how to maximise on the potential this area offers. Alcohol consumption, particularly among 18-24 year-olds, is continuing to decline, meaning there is a chance for the trade to boost sales of innovative and non-alcoholic options. However, half of all operators stock less than 10 different soft drinks brands and only 7 per cent stock 20 or more. Restaurant, hotel and pub staff are also found to be lacking in support for selling soft drinks with 51 per cent of operators expecting staff to up-sell or promote soft drinks yet only 28 per cent had offered training in this area. Britvic’s senior shopper marketing manager, Russell Kirkham, said as consumer interest and awareness of soft drinks was at an ‘all-time high’ operators should be devoting as much time ‘fine-tuning’ their range as they would with their food or alcohol offerings.

Hand Picked Hotels has exchanged contracts to sell The Priest House Hotel, Derbyshire, as the group focuses on larger hotels for the award-winning collection. The Priest House Hotel is being sold to Derbyshire businessman Stuart Garner, CEO of Norton Motorcycles, based near the hotel in Castle Donington. The purchase is a personal acquisition by Stuart Garner. The hotel is being sold as a going concern and employees will be transferred to the new owner. The sale will be completed on 29 January. Set in 54 acres of grounds at Kings Mills, Castle Donington, in picturesque countryside, the AA 4 Star/2 Rosette Priest House Hotel is a converted Norman mill tower and 17th century cottage on the banks of the River Trent, with 42 guest bedrooms and suites, and extensive conference and banqueting facilities Stuart Garner said: “Already owning and operating Donington Hall, the

acquisition of The Priest House Hotel our neighbouring property, makes perfect sense. Combining the two properties gives operational scale and a fabulous offering to our clients. With a combined 80 acres of grounds, bordered by an ancient deer park and the river Trent, our location is second to none.” Julia Hands, Chairman and Chief Executive, Hand Picked Hotels, said: “The Priest House is an attractive property in a lovely setting. However, we do have a concentration of hotels in the Midlands, with gaps elsewhere geographically which we would like to fill. We are keen to add additional slightly larger hotels to the Hand Picked Hotels collection and we continue to search for hotels in strategic locations across the UK.” As part of the move to focus on larger hotels in strategic locations, Seiont Manor Hotel, Caernarfon, was also put up for sale by Hand Picked Hotels earlier this year with an asking price of offers in the region of £2million for freehold interest.

The scale of opportunity for a super-budget hotel chain is ‘much greater than previously anticipated’, according to budget hotel chain, EasyHotel. EasyHotel’s new management team has accelerated the company’s plans to target the opportunity in the sector after it released its annual financial report. The chain’s new chief executive, Guy Parson, said that the basis of its business model and strategy is ‘sound’, opening the possibility of entering the super-budget hotel market. “We have made key changes to our operations and management structure and we have the opportunity to

increase significantly the pace at which we open hotels and firmly establish ourselves as the leading branded super budget hotel operator,” he said. “We also conducted a thorough review of the UK and European hotel markets, which has helped us to identify a number of towns and cities where we wish to have owned or franchised EasyHotels.”

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‘Super-budget’ plans in pipeline for EasyHotel



Amba Hotel Marble Arch opens for business Amba Hotels has announced the opening of the new Amba Hotel Marble Arch following a multi-million pound refurbishment. Located just steps away from Oxford Street, every element of the new hotel has been overhauled, in what is one of the most ambitious London hotel refurbishments in recent years. The second hotel in the Amba Hotels portfolio, Amba Hotel Marble Arch’s location makes it the perfect base for exploring London’s West End shopping district, as well as a stone’s throw from iconic sites such as Hyde Park and the Royal Albert Hall. Amba Hotel Marble Arch opens for business Crammed full of touches that make a big difference to guests, Amba Hotel Marble Arch has some of the largest bedrooms in the West End (average at 33sqm), Hypnos beds (as supplied to the Royal household), complimentary Nespresso coffee machines in all bedrooms, walk in rain-fall showers, complimentary mini bars and over-sized • Free super-fast, unlimited Wi-Fi throughout the hotel so toiletries – all as standard. guests remain connected Amba Hotel Marble Arch also offers guests free seamless • A tablet in every room for guests to use throughout their technology from the moment they enquire, through to stay, perfect for skyping family and friends or browsing check-in and departure, and everywhere in between. This for new restaurant openings includes: • Smart TV’s in every room let guests link up their own • The capability to choose their own room when booking devices and watch their favourite subscription channels direct, putting the guest firmly in control Putting the guest at the heart of the offer continues • The Amba Hotels Mobile Valet app which lets guests through to food and drink. The new Amba Hotel Marble explore the hotel, order room service and enjoy an Arch has banned the usual tray charges that are added express online check out as standard in many hotels which means guests can eat where they fancy with the same menu at the same price • USB sockets next to the beds for convenient charging, offered from restaurant to the lounges or their room. and international sockets

Golden hattrick for Hansgrohe at Designer Kitchen & Bathroom Awards Hansgrohe was among 400 professionals from the kitchen and bathroom industry invited to attend the annual Designer Kitchen and Bathroom Awards 2015 in November. Held at the SuperNova in central London, the awards luncheon celebrated excellence in professional design and innovation in new product design.

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Hansgrohe was the only manufacturer to receive three Gold Awards recognising the company’s commitment to design excellence, innovation and functionality in the bathroom and kitchen.


For ‘Innovation in Design’ in the bathroom products category, the Gold Award went to the most recent Axor Citterio collection, Axor Citterio E. Twelve judges drawn from all corners of the industry recognised the design merits of Axor Citterio E which triumphed ahead of hundreds of entrants. For the ‘Innovation in Functionality’ category, which considered both bathroom and kitchen products, Hansgrohe scooped two Gold Awards for the Axor Select Kitchen mixers and Axor Universal Accessories. All three Gold awards were collected by Jay Phillips,

Sales Director - Projects, Hansgrohe UK who comments: “We are delighted to be recognised as one of the design pioneers in the sanitary industry. Thanks to our close collaboration with experienced top architects, we are able to create intuitive designs which combine functionality with sophisticated aesthetics in order to provide our customers with the highest standard in terms of product design and innovation.” aesthetics in order to provide our customers with the highest standard in terms of product design and innovation.”

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the only dedicated show for the UK pub industry UB16 returns to London’s Olympia on the 9 and 10 February 2016 for two days of inspiration, insight and innovation. Now in its second year, PUB16 is the only free-toattend trade show dedicated to the UK pub sector, offering the modern day publican and pub entrepreneur access to the leading lights within the sector, connecting them with key suppliers, trend setters and industry peers. Targeted at multiple and independent operators, PUB16 features a stellar line up of exhibitors, seminar discussions and demonstrations to enable pubcos and owners to drive their businesses forward, discover new products and emerging trends and unearth some of the secrets of success behind the country’s most profitable operators. PUB16 reflects the exciting and prosperous opportunities available within the current on-trade arena and is supported by key industry figures such as the British Beer & Pub Association, Association of Licensed Multiple Retailers (ALMR) and British Institute of Innkeeping (BII).

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Discover the industry’s best


Featuring a range of exhibitors covering all the areas necessary to run a successful pub business, PUB16 presents a premium showcase of the latest products and services to help boost the profile and profitability of your business. Exhibitors cover design and interiors, cellar equipment, premium spirits and wine, craft breweries and beer, technology, food and drink, bar and kitchen and tableware, as well as

business support services including marketing and brand awareness, staff recruitment and training, legal and finance.

Business Talks Learn more about the ins and outs of running a successful pub or bar as PUB16 serves up a range of free, straight-talking seminars and panel discussions. Covering all the hottest industry topics and essentials needed to run and manage a profitable pub business, the sessions offer first-hand knowledge, insight and advice from industry experts, who will be on tap to impart their wisdom and offer invaluable advice to help operators and owners grow their business.

Recruit – Train - Retain

The Taste Table From new techniques in mixology to discussing the latest taste trends, PUB16’s Taste Table will offer a smorgasbord of hot ideas that can be replicated easily in your bar, keeping your business bang on trend.

PUB16 newspaper and film series The PUB16 newspaper returns in January featuring contributions from Brigid Simmonds (BBPA), Tim Hulme (BII), Ali Carter, Michael Belbin (The Eagle), Melissa Cole and Jasper Cuppaidge (Camden Town Brewery) amongst others, and is edited by Jo Bruce (ex-PMA).

Championing the industry’s crusade to put the importance of recruitment initiatives, training techniques and nurturing the brightest talent within the pub industry, PUB16 presents Recruit – Train – Retain, offering a hotbed of information to help pubs and groups of all sizes.

The PUB16 film series features the pubs that are changing the landscape in London and the UK. Covering food, design, beer and more, hear from the likes of The Parlour (Kensal), The Drapers Arms (Islington), The Woolpack (Warehorne), The Draft House and Anglian Country Inns on the secrets to their success.

Sophie’s Bar

Visitor information

Let award winning beer sommelier, Sophie Atherton, guide you through some of the UK’s best regional beers, meet the brewers behind them and learn more about their crusade for craft.

@TheBar Always the focal point at any event, join us @TheBar, a networking area to meet with industry peers, establish new business relationships and share ideas.

Event dates: Tuesday 9 February: 10:00 - 17:00 Wednesday 10 February: 10:00 17:00 Location: West Hall, Olympia Exhibition Centre, Hammersmith Road, London, W14 8UX @PubShowUK


New Year Resolutions at the

January Furniture Show

A feast of the newest trends and styles awaits buyers and visitors to the show. Riotous seventies inspired colours in big florals and geometrics, will cosy up to more sedate Highland themes of tartans, tweeds and aged leather. Edgy industrial looks with paired back styling in grey metals, and muted hues will sit alongside a multitude of texture combinations - wood with slate, metal with marble, glass with stone and leather with wool. Our expanding environmental awareness will be reflected with an increase in new products made from a wide variety of reclaimed materials.

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Make your New Year resolutions at the January Furniture Show, (NEC 24-27 January 2016), to get the best of the new in furniture and interior dĂŠcor in 2016. Five halls of the NEC will house over 450 UK and international exhibitors, who are eagerly preparing to present their latest styles and innovations in furniture, home furnishings, lighting, flooring and fabrics.


Events Hall 1 Is the destination hall for high-end upholstery and cabinet furniture. Major brands including, Duresta, Parker Knoll, Ercol, Collins & Hayes, Baker Furniture, Wade, Bentley Designs, Furniture Origins, Mark Webster Designs, Westbridge, Tom Schneider, G Plan Upholstery, Tetrad, and Jansen International will show impeccably designed furniture, executed with excellence. For the Highland theme see the wonderfully aged leather and woven fabric upholstered sofas and chairs on the Tetrad and Carlton Furniture stands. Tetrad’s Harris Tweeds have been made exclusively for them and are rich in heritage colours and traditional designs evoking the wild Scottish Highlands.

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Furniture and furnishings made from environmentally friendly reclaimed materials will be big news at the show. Baker, masters at turning tired wood into highly desirable and thoughtfully designed cabinet furniture, are adding to their popular Reclaimed series. While Rowico, another company skilled in


the use of making discarded wood attractive and useful again, are showing their latest eye-catching shabby chic reclaimed tables and cabinets. New for 2016 is the Fabric Pavillion in Hall 1, where some of the best UK companies including Swaffer, Kobe, Essente, Titley & Marr, Barker & Barker and The Isle Mill, will be showing their latest pretty florals, crushed velvets, tartans and crisp stripes.

Hall 2 The reason why the British love soft Italian leather upholstery will be very evident in Hall 2. New designs in rich colours and tactile textures from some of Italy’s best known upholstery companies, including Italia Living, Contempo, Tomasella, Ego Italiano, Max Divani and Marinelli, are showing new styles in cool Tuscan and hot Neapolitan colours. New signing Peressini offer a different Italian perspective and are bringing their modern style dining tables and leather chairs. Other well known major European brands will have large stands in Hall

2. Skovby from Denmark are bringing their uniquely engineered dining collections, which truly represent the best of Scandinavian style. FAMA from Portugal, and ROM from Belgium both will be displaying their latest colourful and contemporary designs in upholstery and cabinet respectively. Greenapple who always stand out at any show with their pioneering glass designs, are introducing their new Rimini range which has matching dining tables and chairs, and occasional tables. They will also show their new Country Kitchen and Tusk collections. The Flooring Showcase is another new feature for 2016 and brings together some of the best companies in the UK flooring industry, Axminster, Kenton Floors, Associated Weavers, Brockway, Edel Telenzo and Interfloor will all be showing their latest ranges. Kenton Flooring are exhibiting distressed oaks and contemporary grey washed boards, while Edel Telenzo is bringing Liberty, it’s new striped loop pile carpet which has a unique construction giving it a woven look.

Events Venue Profile

Soft furnishings, accessories and interiors will flood Hall 3. The list of exhibitors is a Who’s Who in gifts and accessories - Gallery Direct, Libra, Pacific Lifestyle, Culinary Concepts, Stone the Crows!, PD Global, Lovelane, Mindy Brownes, Hill Interiors, Camelot, Dar Lighting, CIMC, Febland, Lifestyle Arts & Crafts and Artko. Many are launching their full catalogues for 2016 at the Show. Just a few of the of highlights include Gallery Direct, who are bringing 150 new products and launching 3 new furniture collections at the show. Their stand will be a profusion of furniture, mirrors, lamps and decorative accessories to suit every style and taste. Another gifted trend interpreter is Pacific Lifestyle who will introduce 5 trends at the Show including Loft, an industrial inspired collection of lamps and objects, and Highland Retreat, which has a woodland colour pallet and uses natural materials. New exhibitor Stone the Crows! is introducing furniture collections in beautifully crafted acacia wood with metal as well as a huge array of unique furnishing accessories. Hill Interiors who are celebrating

their 40th anniversary in 2016, are introducing a host of new designs, including collections in copper and brass. This brings them full circle from their very first collections 40 years ago, which were made from copper and brass. CIMC and Mindy Brownes are exhibiting designs picking up on the current fashion for blocks of vivid colour mixed with muted tones, natural textures and relaxed styling. Libra who produce some of the most desirable objects in interior décor, will have a kaleidoscope of new collections, including Pearl, featuring inlays in earth colours, Darwin’s Study, a nod to past exploration, and Equestrian which is full of horsey flair and country exuberance. Lighting features at the show with some of the most notable UK companies exhibiting, market leader Dar Lighting are bringing designs reflecting the current trends for edgy industrial, floral and the country retreat. Their comprehensive catalogue includes every kind of light from small bedside lamps to large hotel lobby style, crystal chandeliers. See also Danalight UK, Red Mud and Chambers International who all have interesting and on-trend new lighting designs to exhibit.

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Hall 3


Events Hall 4 For a cabinet paradise head to Hall 4, where some of the best known UK and international manufacturers and suppliers are exhibiting including, Nolte, Julian Bowen, Rauch, Seconique, Heartlands, Forte, Value Mark, Daro Cane and VIDA Living. German cabinet giants, Rauch, Nolte and Weimann will all have large stands with bedroom ranges directed at the UK market. Weimann are introducing 8 models and 2 new finishes. Rauch are debuting 3 ranges as well as updates to some of their existing ranges and Nolte continue their resurgence in the UK marketplace with a selection of new deigns and finishes. Forte the Polish giant, will have it’s largest ever stand at the show and will introduce a new nursery collection to sit alongside it’s better known bedroom, lounge and dining

collections. Keeping with the international theme, Ancient Mariner will have cabinet ranges made from mango, mahogany and teak on their stand. Julian Bowen, a show favourite, will be introducing the Caymen dining collection, made from solid beech with a walnut finish together with a high-lacquer Princess Charlotte bed. Seconique, another show favourite, will have new additions to it’s Corona pine range and Kettle will be making a big splash with 83 new oak, pine and painted furniture items. Upholstery won’t be overlooked in Hall 4 with TCS and VIDA Living both showing new designs in a range of styles for 2016. Mini Divani will be demonstrating how they have been successful for 50 years, bringing their Tuscan sofa expertise to the UK market.

Hall 5 Added to the Show for 2016 is Hall 5. It will be dominated by some of the biggest names in the UK beds, upholstery and cabinet markets including Buoyant, Lebus, Kingstown, Serene, Sherborne, Furnico, Morris, Furmanac, Celebrity, Vogue, Breasley, and Sweet Dreams. New bed exhibitors Highgate, Kaydian and Bodyease join the stellar line-up.

Successful UK giants Buoyant, Lebus and Celebrity all have new sofa and chair designs to launch in January. Celebrity are showing their new modern styled Melton recliner which has 5 action options and soft padded arms. Kingstown will exhibit its latest ranges including the Dalby dining collection and the Sophie bedroom collection. Serene’s newly launched, but already popular dining collection, will have new additions including pieces designed for large and petite spaces.

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Beds and mattresses of every kind will be exhibited - foam, sprung, memory, storage and motion. Vogue are showcasing their new vacuum packed mattress range Swift, which has been designed for durability, comfort and affordability. Sweet Dreams will be exhibiting their latest British-made fabric upholstered bedframes, including the glamorous model Adventure, with diamante embellishment as an option.


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This has just been a taster of the wonderful array of colours, textures and new designs that awaits buyers and visitors. Make your New Year’s resolution to attend and choose the best that the January Furniture Show has to offer. For a full exhibitor list and to register your attendance go to: January Furniture Show 2016. NEC Sun 24 - Weds 27 January

09 – 10 February 2016 Olympia, London THE ONLY DEDICATED SHOW FOR THE UK PUB INDUSTRY

Free registration now open Visit the website for the latest industry news, views, trends, insights, careers, interviews and more.

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2016 will see the biggest and best Surface Design Show to date Surface Design Show is the only event in the UK that focuses solely on interior and exterior surfaces, connecting innovative and exciting materials with a specifying audience of architects and designers. Returning to London’s Business Design Centre between 9-11 February, the 2016 show will be the largest and most exciting show occupying both the ground floor and all of the mezzanine level for the first time. 2015 saw 5,586 professional and trade visitors, an unprecedented increase of 49% on the previous year. 80% of the audience came from architectural, interior design, lighting design or multi design practices with 5% of these visiting from abroad. ‘The overwhelmingly positive comments from exhibitors at Surface Design Show 2015 along with the huge increase in visitor numbers has led us to extend the show and introduce some new and exciting categories and events. Surface Design Show 2016 looks set to be our biggest and best to date”. Event Director Christopher Newton Since its inception in 2005 the show has become the destination for industry people to see, touch and explore the latest materials for the built environment, gain new insights and network with like-minded designers, architects and suppliers. In 2016 there will be over 150 exhibitors and with less than 5 months to go sales for the show are running 30% ahead of this time last year. Already confirmed are RAK Ceramics, James Latham, Grestec Tiles and Concreate all of whom are returning from last year. New exhibitors for 2016 include Velstone, Soundtect, Lumiscopic, Green Interiors and Bokart. Nicole Freiter from Grestec Tiles said of Surface Design Show 15 “We saw a great number of potential new clients attend our stand at the show and have set up many meetings and sample requests on the back of exhibiting. It was the perfect platform for us to interact and build relationships with the right industry contacts”. Surface Design Show 2016 will be full of new ideas and firm favourites, refreshed to provide our specifying audience with a unique visiting experience. The packed programme of events and entertainment will include the Preview Evening Live Debate and the ever popular PechaKucha Evening - an informal and fun presentation of inspirational slides.

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Future Thinking is Surface Design Show’s annual look at the future of materials, highlighting colours, topics and surface trends for 2017, new for 2016 will be Surface Spotlight Live curated by Sally Angharad. The two sector spotlights highlighted will be Health + Wellbeing and Retail Design sponsored by Concord featuring materials that make a significant contribution to both areas.


New for 2016 is Stone Gallery which has been introduced to reflect the importance of the rapidly growing stone market in the UK. Hosted on the mezzanine level, the gallery will focus on natural stone from across the world. First introduced to Surface Design Show in 2014 Light School has established itself as the UK’s main event for architectural lighting. Light School is presented by Light Collective and supported by the Institution of Lighting Professionals and consists of three parts: The School Room, Product School and the School Newspaper sponsored by Xicato. The School Room, sponsored by iGuzzini and with mondo*arc as its media partner will provide architects and designers with education and knowledge about lighting design and lighting products.


Since 2013 the Surface Design Awards have been recognising and celebrating outstanding examples of progressive design and the use of innovative surfaces in projects both in the UK and internationally. In 2015 the Awards received 181 entries in 11 categories – a 62% increase on 2014 with a third of all entries coming from outside the UK. The 2016 Judging Panel will be Co-Chaired by Sarah Featherstone of Featherstone Young and Theresa Dowling of FX Magazine with a judging panel that includes names from some of the most prestigious design practices in the UK. The awards presentation will take place on Thursday 11th February during Surface Design Show. Winner of the Retail Interior Surface Awards 2015 Giles Miller Studio commented “We were very humbled to be the winners of the Retail Interior Surface Award for the second year running. Once again a brilliant awards show with many innovative and exciting design studios. We look forward to next year” As Health + Wellbeing is one of the focuses at Surface Design Show 2016, the organisers have adopted Maggie’s as this year’s chosen Charity Partner. Maggie’s provides free practical, emotional and social support to people with cancer and their family and friends. Surface Design Show will be helping to raise funds for the new Maggie’s Centre in Leeds designed by Heatherwick Studio.

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Registration is now live. Click this link to register




Be Ed From 9-11 February, Light School will be hosted within Surface Design Show 2016 at the Business Design Centre in London. Surface Design Show has been running for over 10 years and is the only event in the UK that focuses solely on interior and exterior surfaces, connecting innovative and exciting materials with a specifying audience of architects and designers. Light and Surface are inseparable partners – Light School attendees leave the show having learnt more about lighting trends and how light can affect the appearance of a surface. Now in its third year Light School, presented by Light Collective and supported by the Institution of Lighting Professionals, has established itself as the destination to explore and learn about the relationship between light and surfaces. Light School consists of three parts: The School Room, Product School and the School Newspaper all of which are designed to inspire visitors about the latest in lighting design and lighting products.

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The School Room


The School Room will have more than 2 days of lessons from leading members of the lighting design community. Many of the ‘teachers’ will be returning for the second or third year along with new teachers allowing for more presentations in 2016. Inspirational speakers confirmed for 2016 include Sally Story of Lighting Design International and John Cullen Lighting, Rebecca Weir, Creative Director of Light IQ, David Atkinson of David Atkinson Lighting Design and Mark Ridler of BDP. The Schoolroom is sponsored by iGuzzini and welcomes mondo*arc as its media partner. The feature is always a huge hit, attracting over 400 architects and designers – leading to standing room only. Sally Storey said of her 2015 lecture: “Every seat was full, people standing outside the door – great turnout! Interesting questions showing the audience benefited and were engaged”.

Product School Product School provides architects and designers with a comprehensive review of lighting innovation and interesting technology. This is where architects and designers can come to touch, compare and learn about products and services. Product School is made up of contributions from the Friends of Light School. As well as supporting the education programme, the Friends of Light School will be setting up their own demo spaces in this dedicated section of the show to ensure that everyone can experience the unique and ground breaking differences that their lighting products can bring to your projects. Confirmed Friends of Light School include the Institution of Lighting Professionals, IGuzzini, Xicato, Applelec, Optelma, Trilux, Concord, LED Linear and Spectral. Spectral has teamed up with Ravensbourne College of Design creating a new lighting module. Students, as part of their course, will be asked to design a luminaire for the manufacturer. The aim is to work with young designers to produce a new free thinking lighting product concept using latest LED technology. The top three designs will be showcased on the Spectral Surface Design Show stand with the winning design becoming the centerpiece.

School Newspaper The School Newspaper sponsored by Xicato is a free newspaper sent out to around 70,000 architects, designers and specifiers as well as being given to every attendee of Light School. It contains articles on lighting design to help ‘students’ remember what they have learnt in the School Room and from the Friends of Light School. There is also contact information for the School Room ‘teachers’. Light School is very proud of its School Motto: Inspired by Light. The ambition is for ‘students’ to leave Light School full of inspiration and ideas of how to use light within spaces and buildings. The educational journey begins here. Stay up-to-date with news from Light School and register to attend for free (professionals only): @surfacethinking


spired by Light

Hotelier & Hospitality Design

ducated and Inspired at Light School 2016



Surface Design Awa Announced Featuring a F of Outstanding Surfa

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Hotelier & Hospitality Design

Shortlisted projects ‘Joyful,’ ‘Beautifully


Introduced for 201 recognising the im suitably reflecting t are from Brazil, Ch Supreme Award w in the judge’s opin entries.

All of the winners a announced at a pr on Thursday 11th F London.

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@surfacethinking #

awards in the UK that recognise ogressive design and the use of th in the UK and internationally.

ted awards were launched in 2013 and have y in stature and quality year on year. This year ere received from 24 different countries. 2016 variety of projects exploring the beauty of private residencies, hospitals, restaurants, ge works.

been named as finalists for the Surface Design h 13 awards to be given out to 7 different ost categories being divided into both interior ons. 40% of projects on the 2016 shortlist are e UK covering an extensive 12 countries. Each on a range of criteria including the type of f materials and aesthetic design. Among the internationally revered Foster + Partners and io as well as BuckleyGreyYeoman who have 3 s.

ask of choosing the shortlist inspired an on the virtues of each project and eventually out surfaces being shortlisted. The judging red by Sarah Featherstone of Featherstone sa Dowling of FX Magazine. The judges Waugh of Waugh Thistleton Architects; Anna Brownrigg Interior Design; Chris Jenkins of na Cochrane of Kent School of Architecture; on of BDG Architecture + Design; Xavier Llarch rators and Sharon Stammers and Martin ollective.

s were described by the judges as ‘Seamless,’ y executed,’ ‘Innovative’ and ‘Brave’.

16 is a sustainable surface category mportance of this fast growing sector and the global significance of this topic finalists hina and the UK. While the much anticipated will return for 2016, highlighting which surface, nion is the stand out winner amongst all the

Surface Design Awards 2016 - Shortlist Commercial Exterior Surface 24 Savile Row

London, UK

EPR Architects

Crossness Cake Building

London, UK

Lyall, Bills & Young Architects

Minories Hotel

London, UK

Mackay + Partners Llp

Commercial Interior Surface Le Lido

Paris, France

Giles Miller Studio

The Heron

London, UK

Jonathan Kern

140 Fenchurch Street

London, UK

Bogle Architects

Morriston Hospital

Swansea, Wales

IBI Nightingale, Art in Site

Pure Aldgate

London, UK


Howe Farm

Buckinghamshire, UK

IPT Architects

Summer House

Halkidiki, Greece

Eva Sopeoglou

Private Residence – Mumbai

Mumbai, India

Ruchika Grover


Tel Aviv, Israel

David Amar

Flatiron House

London, UK

FORM design architecture

Villa Las Brisas

Mallorca, Spain

Sergey Mishin, Katya Larina

Minories Hotel

London, UK

Mackay + Partners Llp

Summer House

Halkidiki, Greece

Eva Sopeoglou

M Bar & Kitchen

Kolkatta, India


Emitting Light

Leeds, UK

Theo Riviere

Puzzle Me!

Milano, UK

Margherita Palli & Marco Cristini

Housing Exterior Surface

Housing Interior Surface

Light & Surface Exterior

Light & Surface Interior

Public Building Exterior Surface Channing School

London, UK


Mellor Primary School

Stockport, UK

Sarah Wigglesworth Architects

Nanyang Learning Hub

Nanyang, Singapore

Heatherwick Studio, CPG Consultants

Public Building Interior Surface Terrell

Bristol, UK

Studio Weave

Winchester School of Art

Winchester, UK

Berman Guedes Stretton

Stuart Clark Garden of Contemplation

Winnipeg, Canada

Design Architect, Antoine Predock & Executive Assistant, Architecture 49

M&S Simply Food Epping

Essex, UK

Scotscape Landscaping

24 Savile Row

London, UK

EPR Architects

Fred Perry Covent Garden

London, UK


LOCO Restaurant

Lisboa, Portugal

João Tiago Aguiar Arquitectos

Architectural Dimensions

Leeds, UK

Amy Norbury

Retail Exterior Surface

Retail Interior Surface

Sustainable Exterior Surface Kebony - Camber Sands

East Sussex, UK

along with Supreme Award winner will be resentation held at Surface Design Show 2016 February at the Business Design Centre,

Sustainable Interior Surface

th news of the awards:

Temporary Structure


Stuart Martin


Blumenau, Brazil

Aline Siemenskoski

Yu Geng Shan Private Wine Cellar

Anhui, China


Engaging Spaces Exhibition Stand

London, UK

Dalziel & Pow

UAE Pavilion

Milan, Italy

Foster + Partners

Hotelier & Hospitality Design

ards 2016 are Fantastic Array ace Treatments




Sleep 2015

celebrating hotel design and igniting debate Celebrating its 10th year, Sleep, Europe’s hotel design and development event, raised the bar yet again at London’s Business Design Centre on the 24th and 25th November 2015. A record-breaking count of over 4,000 global visitors experienced beautifully constructed displays from top international exhibitors and experiential installations that ventured into the frontiers of imagination. An illuminating conference programme saw authoritative design voices pose questions about the hotel sector today and share their vision for tomorrow’s hotels. An outstanding two days for exhibitors Lovingly curated for diversity in style and products, over 150 exhibitors from around the world displayed their newest launches. Recognised as an exhibition where business gets done and influential contacts are made, Twitter’s response to the show told its own story:

Kate Mitchell, London Manager for first-time exhibitor

Timorous Beasties:


Hotelier & Hospitality Design

We met with strong contacts within the hospitality sector ranging from specifiers, owners and operators. [...] we are very happy.


Overseas brands showcasing excellence German lighting legend Ingo Maurer made his UK debut at this year’s Sleep, while other international companies like Turkish furniture manufacturer Parla Design, Spanish outdoor furniture brand Vondom, Contardi Lighting from Italy, and Lightyears from Denmark joined the line-up. Czech company Preciosa welcomed visitors as they entered the show with an ethereal lighting installation ‘Souls’. Best of British hotel design Britain was well represented too, with textile company Walker Greenbank Contracts launching its new digital portal Style Library Contract and product line Anthology at Sleep, Perrin & Rowe debuted at Sleep with its new Deco Collection created in collaboration with design studio Goddard Littlefair, and returning to the show, Dare Studio showcased its 2015 collections. Beautiful stands raising the bar higher than ever The imagination, creativity and hard work that go into building the exhibition stands were evident. Jonathan Young, Sales Director for returning exhibitor Morgan Furniture, recognised “the importance of creating a stand that builds visual interest and shows innovative new products and the latest developments.” Many commented that it was the best looking Sleep yet. More installations than ever Sleep examined the evolving

Preciosa approaches to hospitality design in a thriving marketplace where differentiation is the name of the game: The flexibility competition by Snoozebox A new format from portable hotel designers Snoozebox was unveiled in the forecourt of the BDC. A flexible concept called STAGEzzz created by competition winner OHØYstudio used products and technology from sponsors Egger and ABB. The team of three international architects based in Norway created an elegant yet uncomplicated solution, a piece of “superfurniture” that functions as a stage while storing folding furniture, linen, mattresses and luggage. Weaving a WonderTale The Sleep Set installations offered abundant inspiration for hotel groups and owners to think more about what is possible. Guided by this year’s theme “Wonder Tale”, five competing teams from Areen Hospitality, Anita Rosato, THE STUDIO at Harrods, Shaun Clarkson ID and Oliver Heath Design + Interface Hospitality designed and built guestrooms inspired by the essence of fairytales, tapping into the prevailing hotel design culture of “storytelling”, but with the richer, darker and potentially more disruptive notion of the surreal. And the winner is...

The sets were judged by three influential figures from the world of hotel architecture and design: Erik Nissen Johansen, Founder and Creative Director of Stylt Trampoli, Javier Hortal, Director of Technical Services at Mandarin Oriental and Katy Ghahremani, Partner at MAKE Architects, with the winning design from Shaun Clarkson ID. Shaun commented, “We are in the business of creating fantasy worlds, so the theme of ‘Wonder Tale’ was a gift allowing our imagination to run wild. We believe hotel rooms should be somewhere to get lost in a magical environment and are delighted to have won The Sleep Set 2015. We had such fun creating our very own fairy tale room telling our own story and are thrilled we captivated the judging panel.” Celebrating 150 years of Alice’s Adventures in Wonderland Guided by the same fantastical Wonder Tale brief, hospitality design luminary Conran+Partners designed the Drink Me Bar, in association with Sleeper. Inspired by Lewis Carroll’s Alice’s Adventures in Wonderland in its 150th anniversary year, the studio created a magical escape that played with scale and perception to deliver a whimsical charm. The Drink Me Bar also featured a dreamlike and surreal sound concept by Music Concierge.

Hotelier & Hospitality Design

Timorous Beasties


Events The start of a conversation Three designers were given the one word brief ‘Convergence’ and asked to explore the potential for shared spaces in hotels. Il Prisma Group, Perkins +Will and The Manser Practice unleashed their vision through conceptual instillations and on the conference stage. Hoteliers and designers are challenged to embrace the untethered lifestyle of smart workers and digital travellers and activate their public spaces. The conversation is sure to continue...

Perkins + Will

The Manser Practice

A box of sound and virtual possibility

Hotelier & Hospitality Design

Demonstrating the limitless possibilities enabled by technology, IVR Nation revealed the new HTC Vive headsets before they were made available to the general public, and offered users immersive virtual reality experiences with Oculus Rift headsets, Samsung Gear VR and the 360 VR video which the company has just developed. Designed to engage the senses and connect the emotions, Clear AV’s audio and lighting systems could be experienced first-hand in either its stand or at the Drink Me Bar. This is a game changer for investors, operators, designers, architects and even hotel guests.


Il Prisma Group

all expectations” says Joel Butler, Event Manager for Sleep. “But perhaps most exciting of all, was the re-occurring comment that Sleep ‘raised the bar’. Through their stand designs exhibitors expressed themselves more conceptually and creatively than ever, the conference sparked what felt like a conversation to be continued and the Sleep Set theme extended to the show entrance, the bar and into the conference. This gives us much to celebrate and even more to build on for next year.”

Sleep’s official Event Partner is the European Hotel Design Awards which culminated in a glittering ceremony on Monday, 23rd November. GROHE was the Founder Sponsor for the Sleep event and host of the VIP Lounge for the tenth consecutive year. But the conversation’s not over, it’s only just begun! There’s more to explore. Next year, Sleep will be held A Conference of Reflection and Direction on 22nd and 23rd November in London’s Business Design Centre. Register your interest for Sleep 2016 now! Sleep is an unparalleled opportunity to interact with the top players in the hospitality design community from Europe and beyond, with VIP visitor numbers up by 20% in 2015. This year’s conference reflected the vigour of the current market with speakers such as Nick Jones revealing to Robin Hutson his recipe for success with Soho House. The Convergence designers and Sleep Set contestants spoke of fresh design interpretations while challenging the norm. Pointing to the IVR Nation Clear AV direction of the industry’s future, Jane Lawrence proposed the convergence of the functional and the fanciful to create new guest experiences, while Anita Rosato asked, “Why can’t a room be like a living fairy tale?” Celebrated designer Martin Brudnizki declared that “hotels are increasingly about restaurants and bars with rooms”, a perfect segue with Suppertime, the conference’s final session which explored the creative potential that is emerging when it comes to wining and dining in hotels. “Sleep enjoyed record breaking visitor, VIP and delegate numbers. There were more installations than ever and stand renewal for 2016 exceeded

Nick Jones

Anita Rosato

Martin Brudnizki

“ We liked pointOne’s EPoS

solution and we liked the way the company operated, as they instantly understood our business requirements ” Sally Gale, Finance Director at River Cottage

pointOne’s award winning EPoS offers fast, easy to operate, touch-screen solutions designed to meet the dynamic needs of the hospitality industry. From kitchen management, stock control, marketing solutions and head office management, through to innovative smart phone apps, pointOne delivers all the tools your business demands to succeed.

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A TRULY PERSONAL SERVICE The Jojoba Oil Collection provides natural properties to help combat daily damage to the skin and with an infusion of jojoba, lavender and citrus; it offers guests a truly stimulating experience. The La Source Collection contains ingredients to nourish and smooth the skin, with a revitalising crisp fragrance, reminiscent of fresh sea air. Guest amenities are much more than just a convenience for your customers, the brand and style of amenity you choose encapsulates the character and ambience of your hotel. Sysco Guest Supply is a leading supplier of guest amenities to the Hotel Hospitality world and prides itself on offering a truly personal service to all of its customers.

Aromatherapy Associates has been sharing the therapeutic benefits of essential oils for over 30 years and works in partnership with Sysco Guest Supply to provide the luxurious guest collection to the hotel hospitality industry globally. Based on a philosophy which embraces the importance of enhancing physical and emotional wellbeing, the collection enables hotels the opportunity to offer guests the ultimate indulgence.

Here is a selection of available global brands‌ Sysco Guest Supply is proud to be in partnership with the French cosmetic brand, Institut KaritÊ Paris, launching their first ever guest collection. This elegant hotel line satisfies all the skin needs with Shea Butter’s nourishing and restorative properties and has a glorious key note of Lemon Verbena. The complete range includes products for the face, body and hair and is now available exclusively from Sysco Guest Supply.

Hotelier & Hospitality Design

A true Parisian experience, made with passion and creativity, to surprise and impress. Crabtree & Evelyn, a brand renowned and respected for its original fragrances, fine foods and gifts, has partnered with Sysco Guest Supply to offer some of its best loved ranges to the Hotel and Hospitality Industry.


A number of other brands are also available. For more information, please contact Sysco Guest Supply on 0118 981 7377 or

The La Source Guest Collection The La Source collection draws inspiration from the restorative powers of the sea around us; a revitalising crisp fragrance. Available now, exclusively from Sysco Guest Supply.

+44 (0)118 981 7377

Hospitality Technology

NEW! Bed Bug

Heat Treatment Equipment

For Hotels


Hotelier & Hospitality Design

ritish Bug Control, which offer hotels 100% guaranteed eradication of bed bug outbreaks, is breaking new ground by offering hoteliers equipment to carry out their own heat treatment on bed bugs. On display for the first time anywhere in the world at the Independent Hotels Show, the mobile unit allows the hotel manager to react immediately to a complaint about bed bug bites, and means that rooms can be treated by maintenance and back in action the same day, saving lots of hassle and money. Heat is acknowledged as the best way to tackle bed bugs because, unlike insecticides, it kills the eggs as well as the insects themselves. The unit, which requires only one operator and no special pest control qualifications, runs off normal three-pin electric sockets. It works at the touch of a button by generating hot air, which is pumped to a thermal tent pod folded over the bed and furniture. Temperatures are monitored with remote sensors and the consul produces a stamp dated report indicating the room number with temperature and time details. Hotel rooms can be treated effectively very quickly and all


training is provided. The introduction of this system represents an amazing opportunity for hotels to take control of the growing bed bug problem for the first time. British Bug Control also offers its guaranteed eradication solutions through its own services, plus a complimentary range of products designed specifically for the hotel trade, including quick-view bed bug monitors, luxury bed bug mattress and pillow encasements, mattress disposal bags and heat treatment preparation kits; all under their Cimexine Sure-Guard brand. See it all on stand 245a) or visit

Hospitality Technology

Hotelier & Hospitality Design

Hospitality Technology 33

Hospitality Technology

Hotelier’s Action Plan to Capitalize on the

Mobile Channel Boom In the first half of 2015, the age-defining shift from desktop to mobile and tablet devices continued its rigorous pace: more than 21% of online bookings and nearly 19% of roomnights are generated from non-desktop devices (smartphones + tablets), while 45% of web visitors and nearly 40% of page views come from tablets and mobile devices (HeBS Digital Research). According to Google Research, nine out of ten people are “cross-device” Internet browsers and researchers, using multiple devices sequentially (moving from one device to another at different times). Smartphones are by far the most common starting point for sequential activity: 65% of users start their research on a smartphone and 60% continue on a desktop device. As an example, 55% of users use multiple screens sequentially when researching pricing information in travel.

Sources of Traffic and Revenue by Device Category in the first half of 2015:

Notable developments in the first half of 2015: • Nearly 21% of bookings, 19% of roomnights and 17% of revenue came from non-desktop devices, i.e., tablets and mobile devices. If we include voice reservations originating from the hotel mobile website, more than 30% of bookings and revenue originate from the non-desktop channel. • 45% of web visitors and nearly 40% of page views were generated via non-desktop devices (mobile and tablet).

Hotelier & Hospitality Design

• Tablets generated nearly 50% more revenue and 20% more roomnights than “pure” mobile devices.


The explosion of cross-device user engagement presents a monumental challenge to hotel marketers: creating and managing a digital presence across three distinct distribution and marketing channels (desktop, tablet and mobile), and engaging this new cross-device travel consumer at every “touch point.” Hoteliers must invest in and take advantage of this rapidly developing multichannel, multi-device world.

The Shift from Desktop to Mobile and Tablet is Monumental: Across HeBS hotel client portfolio, consisting of thousands of hotel properties, we saw this shift occur in every data category.

• The iPad outperformed all other tablet devices and was responsible for 92% of tablet revenue and nearly 90% of bookings and roomnights. Compare this to just two years ago, the first half of 2013: • Non-desktop devices (mobile and tablet) generated less than 12% of bookings, roomnights and revenue, and less than 30% of web visitors and 28% of page views.

The Disruptive Shift Continues Year-over-Year: We are witnessing unstoppable year-over-year growth in the mobile and tablet device categories, while desktop traffic, bookings and revenue lose ground.

Hospitality Technology

Mobile vs. Desktop: Percent Increase/Decrease in First Half 2015 vs. First Half 2014:

merchandising and reservation abandonment prevention capabilities, it is time to upgrade.

Invest in a Content Management System (CMS) with revenue-driving technology.

• Almost all desktop metrics are on the decline, yearover-year, including bookings, revenue, and website traffic. • Bookings on desktop websites declined by nearly 6%, while increasing by 122% via mobile. • Mobile revenue increased by over 135%, an indication that travel consumers are becoming comfortable transacting via their smartphones. • Mobile roomnights had the greatest YoY increase of nearly 156%, an indication that mobile bookings are becoming mainstream and moving away from lastminute, spur-of-the-moment booking decisions.

Hotelier’s Action Plan to Take Advantage of the Monumental Growth of the Mobile Channel What should hoteliers be doing to meet the challenges created by this dramatic shift from desktop to mobile and tablet? To begin with, hotel marketers should view these challenges as new opportunities for revenue generation and customer engagement across all three “screens:” desktop, mobile and tablet.

Here are a few action steps to help hoteliers address this multi-device user behavior we are seeing today: 1. Optimize the Hotel Website’s Presence on the Three Screens: Desktop, Tablet, and Mobile Hoteliers should optimize their presence on all three channels to provide the best user experience on each device (desktop, mobile, tablet). These three screens are only the beginning. We have yet to tackle the new threats and opportunities arising from wearable devices, connected car devices, etc. In the very near future we will be talking about a 5-, 6-, or 7-screen digital marketing and distribution world.

Invest in your property website. Optimize your presence on the three screens. If your property website is two or more years old, does not offer responsive or adaptive design, does not support the best user experience on the three “main” screens, and crucial targeting capabilities like dynamic content personalization, or does not have state-of-the- art

Choose Responsive or Adaptive Design wisely The main difference between Responsive and Adaptive Design is the type of content as well as the manner in which web content is served on the different devices: desktop, mobile and tablet. Traditional Responsive Website Design serves the full (and same) website across all devices (desktop, smartphone, tablet) by modifying and reshaping the exact same website to fit into each screen size, from large desktop screens to small smartphone screens. The intent is to optimize the “viewing” experience regardless of the device being used by the website visitor. • Choose Responsive Design for simpler websites that do not need more than 15-25 pages of content: restaurant websites, and websites for select-service to midscale-service properties. Design should be simpler and content should be kept minimal so the user experience is not compromised. Adaptive Website Design – aka Responsive Design on the Server Side (RESS) – customizes website content and the overall user experience to the device (desktop, mobile, tablet) the website visitor is using. This is achieved from the same Content Management System (CMS), and ensures the maximum user experience, relevancy of information and conversions by device. • Choose Adaptive Design for premium, luxury, boutique, upscale and full-service properties, multiproperty and brand websites with deeper content, extensive imagery, and a complex product offering and content sections.

2. Optimize the Hotel Website for the Google MobileFriendliness Algorithm Update The Google Mobile-Friendliness Algorithm Update, which Google instituted back in April 2015, gave preferential rankings to websites deemed by the Googlebot as being “mobile-friendly.” The search engine’s all-powerful algorithm now favors sites that are configured properly for display on mobile devices, taking front-end design and back-end development considerations into account. Google assesses whether or not a page is mobilefriendly on a pass/fail basis. If a page or site satisfies

Hotelier & Hospitality Design

Here are the most notable developments in the first half of 2015 compared to the same period in 2014:

Choose a CMS technology that supports both responsive and adaptive design and empowers you to seamlessly manage your website presence on the three screens via a single dashboard while engaging users and maximizing revenues from the direct online channel.


Hospitality Technology

its front- and back-end requirements, it receives a passing grade and could earn higher rankings on search engine results pages, as well as a special “Mobile-Friendly Badge” to identify the content for its mobile user-friendliness.

Perform a Website Technology Audit: Audit whether your property website’s content management system (CMS) is engineered to comply with the latest Google Update. Using industry-leading technology as the backbone of your hotel website is the best way to ensure your site stays compliant with Google’s mobilefriendliness requirements. For example, HeBS Digital’s award-winning CMS technology –the smartCMS – provides the flexibility and responsiveness so that when such algorithmic updates occur, we are able to immediately act on them and roll out automatic updates to ensure mobilefriendliness, even as Google’s requirements evolve.

3. Optimize Your Digital Marketing Efforts and Embrace Multichannel Marketing Multichannel Marketing is essential to reach customers throughout their travel planning and booking journey. According to Google research, the average travel consumer goes through a very laborious journey before making a booking decision that involves eight research sessions via

Perform a SEO Technology Audit: Performing an SEO audit of your website, including a full audit of link structure, re-sizing of images, reconfiguring design elements, or replacing Flash with crawlable, search-friendly code, allowing the Googlebot to crawl CSS and JavaScript, is vital to ensure your website complies with Google’s mobile search requirements.

Make Sure Your Property Website Has User-Centric Content & Website Design:

Hotelier & Hospitality Design

In addition to running your hotel website on an adaptable and mobile-friendly CMS technology, remembering to create and display content with the user in mind is critical. Google’s emphasis on mobile usability should only reinforce the importance of designing and developing websites and creating content that benefits the user and serves a valuable purpose.


Boost Website Download Speeds: Audit your website’s download speeds, especially on mobile devices. Slow mobile download speed is “killer” of mobile usability and a big no-no, according to Google’s latest Mobile- Friendliness Algorithm Update.

various devices and 18 site visits: Keeping the consumer engaged at multiple touch points and reaching them multiple times throughout their journey (through which you will also be competing with the OTAs and other hotel websites) requires using multiple channels on multiple devices to tell your hotel’s story. This is where multichannel marketing becomes very handy, indeed. Each of the three screens (desktop, mobile and tablet) must be integrated in the hotel’s marketing strategy. Multichannel marketing should become the centerpiece of every hotel marketer’s overall marketing and distribution strategy in order to reach consumers at every touch point. In conclusion, hoteliers must optimize their presence on all three screens to provide the best user experience and maximize customer engagements on each device (desktop, mobile, tablet). The three screens are only the beginning. We have yet to tackle the new challenges and opportunities arising from wearable devices, connected car devices, and others. In the very near future we will be talking about a 5-, 6-, or 7-screen digital marketing and distribution landscape.

Hospitality Technology


Sleek and modern in room décor and with local facilities of bars and restaurants, The Hebasca Group introduced roomMaster initially to Tommy Jacks and Hebasca Hotels so that General Manager Bo Strohm could maintain overall management on online booking capabilities and ensure an efficient process is maintained at hotel level to deliver a great guest experience. So impressed, Bo has recently added its third hotel, An’Mor to roomMaster and has extended the scope of the specialist software across the group to offer a gift card programme to maximise guest loyalty. Says Bo: “As a newcomer to the Cornwall hotel scene, we know we are up against intense competition with soaring standards, innovations rising and different tastes to cater. It is up to us to ensure we offer the greatest

The Hebasca Hotel Group has successfully integrated a third hotel to using NFS Technology Group’s specialist hotel management system to ensure total management capability of accommodation together with restaurant and leisure facilities. guest experience, and this is right from booking stages, through to experiencing our facilities and the review of their stay. “Here, roomMaster from NFS has been invaluable as a total solution provider to which we have come to rely. The multi-level functionality simplifies administration tasks so that we can run our hotels even more efficiently than before. roomMaster’s flexibility also allows us to integrate even more tasks into the software such as gift cards, allowing the technology to evolve with us as we grow, ultimately for the benefit of our guests.” Sanjay Saptashi, Head of Operations at NFS added: “As an innovative technology provider operating in the hotel industry, it’s important to be working with up and coming hotel groups such as Hebasca who are leading the way in continuing to meet the demands of their guests and deliver a great experience, and being awarded at the highest level for their efforts.”

roomMaster from NFS is a fully integrated property management software for hotels from ten to more than 1,000 rooms. It easily and seamlessly handles reservations, sales ledger, point of sale, gift cards, sales and marketing functionality and the ability to make better rate decisions through dynamic yield management. Linking to leading channel manager Navarino/SynXis, roomMaster enables automatic updates to GDS’s and leading booking sites such as Expedia, Wotif, and Agoda. For maximum efficiency, reservations from booking sites and from the hotels own website are automatically captured by Navarino/SynXis and imported directly into the hotels’ roomMaster reservation system, eliminating the need to manually re-key reservation emails and faxes. For more information on roomMaster or further details on NFS Technology Group, please visit

Hotelier & Hospitality Design


he Hebasca Group, which compromises Tommy Jacks Beach Hotel, Hebasca and An’Mor in the heart of Bude is one of Cornwall’s newest hotel groups and already a category winner in The Sunday Times Ultimate 100 British Hotels.


Hospitality Technology

Our ethos is in the name, YO stands for “Your Own”, therefore Your Own WiFi, Your Own Data, Your Own Analytics, etc. Not all providers are the same. Unlike many providers of WiFi solutions we at Yo Wireless have a single belief that we operate our services for YOU the customer. All data belongs to you and therefore we NEVER charge for enabling that data for your use. Of course, all data is subject to Data Protection legislation and you must use such information responsibly. We are a global business, so whether you have 1 outlet in the UK or 3000 outlets in 70 countries, we are scalable to meet all needs and structures. We are experts in the area of Point of Sale, Solutions, Retail Operations and Hospitality having provided fully integrated technologies around the Globe to some of the largest household names during the past 30 years. With a combined 120years of experience in product design, manufacture and service solutions, we understand what it means to establish cost rationale for solutions in these sectors.

Loyalty & e-Loyalty Schemes Don’t have a loyalty scheme? We can do that by providing either physical (card based) or virtual via your customer relationship in conjunction with Your Own Wireless solution. Proximity and Assisted Selling – Interact with customers throughout your venue by extending tablet access to information, choices and colour to the customer, and join up the PoS solution with the Cloud using our D2C technology and really deliver assistance in the sale process.

Location Specific Services – Utilising our Patent Pending YoBeacon© technology, larger venues can pin point the location of customers in relation to specific areas and take in context communications to a different level. Marketing teams will benefit from a complete customer Yo Wireless has the ability to design, install and maintain scenario singularly or on mass, including how in store advertising has Wireless LAN technology on a global basis, with 50 worldwide worked or in real time is working. partners and offices in Canada, USA, Holland, Spain, Norway, Taipei and Seoul. We provide as standard 24/7 helpdesk with Desk 2 Cloud/PoS – Working with our partner company, we can supply real and relevant engineering support. or integrate pre-existing PoS solutions, whether HQ oriented or Venue We are the best by design and experience for all your WiFi, Proximity, Analytics and Loyalty/Reward Solutions. In Combination with our sister company ONE Retail we can also service your PoS and D2C desires from a single terminal environment to multi-terminal, multi-venue HQ driven proposition, including cloud based hand held assisted selling tools.

by Venue to a full blown D2C operational environment at little cost. The days of just hospitality taking the terminal to the customer are gone and our solutions enable this for all businesses in a very cost effective manner without the unnecessary replacement of the pre-existing PoS solution.

Hotelier & Hospitality Design

What we do Wireless LAN – Design, Configure and Install/Maintain the infrastructure that enables WiFi connectivity


Guest or Visitor Internet Access – Provide Quality of Service based Internet access to your customers/visitors with a look and feel that makes it Your Own Wireless. Visitor Analytics – Understanding your customer is vital, we provide layers of information at varying levels, but at the simple visitor level, you can establish how often customers visit, how long they stay, whether they visit other stores in your group, how much data they used and so on. This linked with a loyalty scheme can also provide purchasing information and can be linked with our Location Specific Solutions. For further information please contact: In Context Messaging – Communicate with your customer 01202 596 522 with relevance and extend loyalty based reward options.

The original booking suite

• Manage your bookings anywhere, any time, on any device, or our mobile app • Sell your rooms to all leading online travel websites 24/7 • Take secure payments and commission-free bookings on your own mobile-friendly website • One-click payment card pre-authorisation, flexible rate plans and cancelation policies • Payments consolidated into one easy-to-read monthly statement • Our support team are available to help seven days a week

BUY NOW AND PAY NOTHING UNTIL JANUARY 2016! us now 08004220088 oror email us us at at Call Call us now onon 08004220088 email and quote “Eat Drink Sleep”

Hospitality Technology

Take Control with

Reserva Room Signage from ONELAN This range of compact and attractive digital meeting room signs clearly display the availability of the room and a summary of future bookings. Reserva is dynamically linked to your calendaring system (e.g. Microsoft Exchange) to ensure meetings displayed on screen are always up-todate. The Reserva Room Signage range prevents double bookings and eliminates the distraction, confusion and frustration caused when two meetings are scheduled in the same room.

Hotelier & Hospitality Design

Reserva includes the following features:


• Can be customised with customer logo • Can be used to show other Digital Signage content • Fully interactive touch screen (optional) • Available in a range of screen sizes • Auto rotate for portrait or landscape installation Reserva can proactively manage ‘no shows’ to help maximise workspace utilisation. Interactive Reserva room signage is also available with the following functionality from the room sign: book a meeting, extend or shorten a meeting, and require attendees to confirm their attendance in order to keep their room booking.

Reserva does not rely upon a proprietary booking system and instead supports the leading calendaring and timetabling systems including: • Microsoft Exchange • Microsoft Office 365 • Scientia Syllabus plus • Micros Opera • Newmarket International Delphi Combining Digital Signage with Meeting Room Signage When used in combination with ONELANs Content Management System (CMS) Reserva meeting room signs can be used to show a range of other content such as advertising, corporate communications or brand promotion. This is a great way to maximise your investment in room signage. ONELAN digital signage can also be used to display information about meetings on the big screen. Reserva includes content which displays a list of meetings which are schedule across a range of meeting rooms. This is ideal for reception/ foyer areas of in larger premises to support guests in finding the appropriate meeting room. To find out more about Reserva visit the recently launched website at

Hospitality Technology

Is Your Venue Prepared For Visiting Electric Vehicle Drivers? Demand for Electric Vehicles (EVs) and Plug-in Hybrid Electric Vehicles (PHEVs) in the UK over the last two years has risen dramatically, bringing with it a growing number of motorists who regularly require facilities from which they can recharge their vehicle. Speaking to Hotelier & Hospitality Design, Rolec’s PR & Marketing Manager Nathan Black commented: “As almost every leading vehicle manufacturer has launched, or is set to launch, new EV and PHEV models over the coming months and years increasing numbers of venues across the UK are installing EV charging points. “Hotel and hospitality venue owners may be under the wrong impression that installing an EV charging point is complicated, costly, and disruptive - this could not be further from the truth. We offer EV charging units which are low cost, simple to operate and easy to install, involving just a dedicated live, neutral and earth circuit which any electrician should be able to handle.


What Are EVs? Electric Vehicles (EVs) come in two forms – pure EVs and PHEVs: • PHEVs have a plug-in battery and a petrol or diesel engine • ‘Pure’ EVs are powered by a rechargeable battery and driven purely by an electric motor

Hotelier & Hospitality Design

Is your venue EV ready?

olec EV issued the alert to the industry after the number of UK motorists who bought an EV between January and September this year was shown to be up 139% on the same period last year. These latest statistics place the nation second in Europe for sales. Add to this a new report by the Institute of the Motor Industry (IMI) stating that half of drivers planning to buy or lease a new car in the next few years are considering an EV and there can be little doubt that EV charging is fast becoming a major requirement across UK hotel and hospitality venues.


Hospitality Technology “There are many solutions to different EV requirements available - from entry level EV charging units through to futureproof payto-charge options featuring coin/token mechanisms. Prices start at £282. “With domestic sales of EVs and Plug-in Hybrids (PHEVs) experiencing a huge increase, now is the time to expect huge demand for EV charging point facilities from your EV driving customers. “The Government is investing heavily too – more than £500million has already been put into the EV industry in the UK, and much more has been made available to further stimulate and support the uptake of electric vehicles and increase the charging infrastructure.” With the leading vehicle manufacturers bringing out new EV and PHEV models on a consistent basis, and with huge running cost savings on offer, it is not only homeowners who are taking up the advantages EVs have to offer. Businesses are too, with many fleet drivers now also having a pressing requirement for easily accessible EV charging points. Nathan continued: “One of the questions we are constantly being asked by people in the hospitality industry is: ‘How can we provide an easy to install electric vehicle charging solution without major upheaval and huge cost?’ “The good news is that it is not necessary to dig up a carpark or grounds in order to install EV charging points to suit your customers’ needs. We offer an altogether painless way of providing EV charging to those who need it.”

Hotelier & Hospitality Design

Rolec, an award winning Lincolnshire based company, is believed to provide the widest range of electric vehicle charging points in Europe and has manufactured and supplied over 35,000 charging points throughout the UK in the past two years. Some of its customers have so far included Best Western, Hilton Hotels, Holiday Inn, DFS, McDonald’s, Next, Tesco and Ryanair.


For more information about Rolec’s large EV product range, or corporate branded options, call 01205 724754, email or go to

Recipes Recipes Cantabria - New for the hospitality industry!

Hotelier & Hospitality Design

. . . .

The Cantabria will:

The Cantabria really is state of the art!

Offer a unique luxury dining experience Stand out from the competition Enable you to entertain more customers Start increasing revenue straight away

With an automated retractable roofing system and accessories ranging from heating to interior lighting and the option of having windows and doors you really can build a canopy to suit your establishment.

7 how we can transform your outdoor space See Call Karen on 01254 777002 Ext: 221

Hotelier & Hospitality Design

Hotels and restaurants can now maximise their outdoor space all year round

7 Email:


Hotelier & Hospitality Design



Leaving behind the cold British winte traveller’s calendar. The sun seems that everyone at home is wrapping temperatures.

With that in mind, Turkey is always a Europeans, with great food, people, c and relaxation to be found.

Sand and... Shish

y Hotel Lara Beach – Turkey

er is a highlight within the much stronger knowing up to combat the minus

One of the top Turkish resorts is Lara Beach, based in Antalya and only a short journey from the airport. With hotels as far as the eye can see, it’s a commercial paradise with everything needed to accommodate you on your vacation.

a popular choice for many climate, culture, shopping

Standing out with its exterior wave design is Liberty Hotel, with 311 rooms, 10 Bars & Restaurants and set over 30,000 square meters, it’s an impressive venue whether you are a couple or family.

First arriving you are welcomed into the huge foyer, with glass elevators flying up and down, the balconies to the rooms flowing to the sky and a fantastic array of deluxe seating. With a glass of champagne you will be checked in quickly and have your bags taken to your room.

The rooms are very spacious, with the modern mirror tv’s, large comfortable double beds and all of the tea and coffee making facilities required. You are also given a mini fridge, which is filled daily with branded Coca Cola, Fanta, Sprite, water and even beer. It’s a classy touch to ensure you remain hydrated and relaxed whilst taking time out in your room. 16 of the rooms are duplexes, which are family rooms giving you

an upstairs space, with two more beds. Perfect for a family, giving Mum and Dad somewhere to chill out and watch TV of an evening and enjoy a glass of wine or two. If food is your big concern, have no worries about Liberty Hotel. You have the main restaurant called Jasmine, serving buffet breakfast, lunch and dinner. Breakfast includes everything you would need from an omelette station to an actual rack of honeycomb, with table

Hotelier & Hospitality Design

service for drinks and extras. Lunch will provide an array of meats, salad, pizza and breads but there are so many different dishes we couldn’t list them all here. Dinner is where the showman arrive, with the obligatory Kebab grills coming out, producing BBQ’d turkey, chicken and lamb as well as a stir fry station. There is also a Kids corner, to make sure that little ones are well fed.


Other choices for lunches include the amazing Italian which produces stunning pasta dishes that will remind you of Rome, The Sunset Shack serving fried Chicken and burgers by the main pool. The Yoruk Tent pizzeria giving you Neapolitan classics and even a waffle and pancake house. Of an evening you can visit the A La Carte restaurants, with a choice of two including The Tugra Turkish, giving you samples of the soups, kebabs and salads that make Turkish cuisine so great. The Bellini provides an Italian option for those desiring an evening of pasta.

You can also take a walk down they’re exclusive pier, giving unobstructed views of the Mediterranean sea. Other activities include Volleyball, Air Rifle Shooting, Football, Basketball, Table Tennis, Tennis, Billiards and watersports to list just a few. Please be guaranteed that you will not be bored here!

When travelling with Children it can sometimes be hard to keep them entertained but Liberty will make sure that they have something to do all day long.

Entertainment for the toddlers is run through the day with qualified staff looking after the younger kids and in the evenings shows and discos are always on offer for you to enjoy a drink either indoors or out by the pool.

With a huge pool that snakes around the grounds you have more than enough room at any time, a kids pool with a

If you’re looking to get married abroad, Liberty can accommodate as well, having many sites to choose from for

Hotelier & Hospitality Design 48

great water park for the toddlers and 3 large water slides for the older kids (and younger adults!) and even a silence pool which is adults only – the water fan will be kept happy for the entire holiday.

the ceremony, whether on the pier, in the gardens or the beach, you can be assured of an exotic setting to your most romantic day. Having hosted a private function for 220 previously, there is no doubt that they can easily cater for you and your guests. With a huge list of awards and rave reviews it’s easy to see why Liberty has so many returning guests. If you have any queries at all feel free to contact Mustafa, without a doubt the best Guest Relations Officer that I have had the pleasure to deal with. His knowledge and passion for the hotel, area, country, culture and history shines through in every conversation that you’ll have no matter how brief. In conclusion, Liberty Hotels Lara Beach is a 5 star Hotel designed with everyone in mind, catering for all countries, ages and tastes. Every guest will find something that they love and be looking forward to their next visit.

As a tourist, at the top of your list of places to visit in the City of Antalya is the the historical old town known as Kaleiçi with its award winning yacht harbor.

Liberty Hotels Lara

City of Antalya Antalya Kaleiçi is located in the heart of the City and was once home to many conquering civilisations. Founded in the second century BC the King of Pergamon ( Attalos II) was searching for paradise on earth. On his travels, he found a unique location on the Mediterranean coast, miles of golden, sandy beaches at Konyaaltı and Lara, bright sparkling waterfalls, pine forests, exotic flowers, the magnificent backdrop of the purple Taurus Mountains and of course, beautiful weather for almost 300 days of the year. Antalya has also been conquered by the Greeks, Byzantines, Selçuk and Ottoman Turks. Many notable historical figures such as Alexander the Great and Hadrian have also passed through Antalya at one time or another. For many centuries, four cultures (Turks, Greeks, Jews and Christians) co-existed together side by side in harmony. Today, Kaleiçi is visited by nearly every tourist who comes to Antalya. There are countless hidden gems in Kaleiçi and the simplest way we can describe Kaleiçi to first time visitors to Antalya is like this;

The ancient Roman walls majestically traces around the outskirts of Kaleiçi sloping gently down to and along the natural harbor. Within the walls, there are hundreds of narrow, winding cobbled streets lined with nearly three thousand Ottoman houses and the inspirations have been derived from Helenistic, Roman and Byzantine architecture. These once derelict grand Ottoman houses have been painstakingly restored back to their original features and character with protruding balconies, arched windows, ornately hand carved wood doors and decorative motifs and Islamic calligraphy. Today, many of the Ottoman houses have been tastefully transformed into shops (selling an abundace of ‘original designer reproductions’ as well as quality gifts, souvenirs, spices and local handicraft), bars, restaurants, nightclubs, boutique hotels, museums, antique shops, art galleries, patisseries, coffee shops and so much more. The streets are vibrantly adorned with bougonvillea flowers and the enchanting fragrance from the Jasmine flowers further embodies the quintessential charm of Kaleiçi.

Hotelier & Hospitality Design

Kaleiçi nestles in the cliffs that winds along the Antalya coastline from Konyaaltı to Lara flanked either side by two parks, Ataturk and Karaalioğlu park. The views from both parks in every direction are truly sublime, stunning and breathtaking.


Wherever you may be in Kaleiçi, the views of the breathtaking Taurus mountains, cliffs, the golden expanse of Konyaaltı beach and the turquoise and blue waters of the Mediteranean are truly awe-inspiring. Unlike other popular tourist resorts along the Mediteranean and Aegean coastline (distinctive Greek architectural influence), walking around Kaleiçi gives you the sensation you are embracing the legacies left by the Seljuks and Ottoman empires. In the evenings, Antalya Kaleiçi takes on another mesmerising facade as the sun sets beyond the Taurus Mountains creating a magical siluohette as daylight merges into night. The historical landmarks such as Hadrians gate, Roman clocktower, Hirdirlik tower, broken mineret(Byzantine cathederal and mosque) the imposing Roman towers that once gaurded the City, Tekeli Mehmet Mosque, The Yılvı Minaret are all alluminated as they stand majestically as prime advocates of Kaleiçi’s formidable past. The ‘İki Kapılı Han’(covered bazaar), once a centre of trade for aromatic spicies, fruits, vegtables and vibrant silks in the 14th century has been painstakingly restored and trading of the modern kind takes place until midnight (during the summer). The main square known as Cumhüriyet Square plays host most evenings to the dancing fountains accompanied to classical, contemporary music and a visual lazer show which is not to be missed. The mouthwatering aromas of kebabs from Kebab street waft through the air drawing you closer to a delicous döner feast. Guests kindly note, in particular those with mobility issues. Next to the Roman Cloctower take the road on the right and enjoy strolling through the vibrant winding streets whichs leads along the base of the Yılvı minaret(fluted minaret), underneath the natural arch. After the historic arch, look to your left hand side and you will see the newly constructed lift that automatically brings you to Cumhüriyet Maydan(Republic Square). After the lifts turn left and walk down the slight gradient and welcome to the pictureresque and enchanting Antalya yacht harbor.

Antalya Aquarium As a tourist the Antalya Aquarium opened in the summer of 2013 and is considered to be one of the largest aquariums in the world. The Antalya Aquarium inspires, entertains and educates. It’s home to thousands of species, and tens of thousands of underwater creatures!

Hotelier & Hospitality Design

The decoration of the aquarium’s main tank was created by the famous Italian sculptor Benedetti. It incorporates life-sized plane, ship, and submarine wrecks, and is the biggest coral reef decoration in the world. Travel along a path of over 40 exhibits, followed by the world’s largest underwater tunnel aquarium that’s 131 meters long and a width of 3 meters.

A visit to the aquarium is a terrific way to spend a day out with numerous activities such as, making snow balls from real snow in Snow World. Step into a journey among the most poisonous, colorful and interesting species of the world in tropical reptile house; Fear Trophy. You can sail the world seas with multi-dimensional movie technology 50 in Oceanride XD Cinema.

Aspendos Antalya Situated in close proximity to the traditional, local town of Serik in Antalya province, Aspendos impresses its visitors with its elegant amphitheatre and other ancient remains. Because of its location close to the trade routes and the Köpruçay River, Aspendos has always been a rich town many rulers desired to dominate. The amphitheater in Aspendos is the oldest and best preserved Roman amphitheater in Anatolia. The visitors find it very exciting to watch the annual Aspendos concerts, plays and ballet performances on a stage that has witnessed many centuries. The aqueducts in Aspendos are also very impressive signifying the advanced engineering of its time. As a tourist, a must is to walk around the back of Aspendos amphitheater to the Basilica at the top.

Düden Waterfalls Antalya As a tourist, the Duden Waterfalls in Antalya make a pleasant trip from the Liberty Hotels Lara and its surrounding gardens are a popular picnic spot with locals.

Upper or inner Duden waterfall(Inland); 15m (49ft) in height and 20m (65ft) wide and once set in a pleasant rural landscape. Today, the rapid expansion of Antalya City has meant the upper or iner Düden waterfalls have almost been engulfed by high rise developments. A natural cave has formed behind the falls and it is possible to sit here and watch the cascades. There are restaurants, boardwalks and picnic tables in the gardens immediately surrounding the falls to help you make the most of this scenic spot.

Hotelier & Hospitality Design

The Duden river extends from the Taurus mountains all the way to the Mediterranean and creates two cascades know as the Upper and Lower Duden Waterfalls.



As the festive season gets into full swing, and people get ready to go out and enjoy themselves, it’s important to keep a closer eye on personal belongings. Bag theft traditionally increases on the run up to Christmas, so many bars, hotels, restaurants, pubs and cafes across the UK are offering customers a clever and inexpensive solution to the problem. Venues such as The London Bridge Hotel and Sheraton Park Tower Hotel as well as chains such as Park Plaza and Intercontinental are using the Chelsea Clip in bar and dining areas where they can be fitted inconspicuously under tables to guard against bag snatchers.

Hotelier & Hospitality Design

The Chelsea Clip is a unique deterrent, which has a proven track record of preventing opportunist bag theft from public places.


Produced by security company Selectamark, it is an injection-moulded nylon hook from which a bag or rucksack can be suspended by its own strap. Two hands are needed to remove an item from the Clip, making ‘bag snatching’ virtually impossible. It can be easily fitted to tables, walls, bars, behind lavatory doors - in fact, anywhere a customer may need to secure their belongings.

Virtually any public place offers rich pickings for bag thieves with research from retailer John Lewis showing that a woman’s handbag could contain over £1,000 worth of valuable goods including cash, beauty products, an iPad mini, an iPod and a mobile phone. Luxury department store Harrods uses the Chelsea Clip to deter handbag theft and has them placed under tables in their bar and dining areas. The Clips are also being used to protect customers at the Charlotte Street Hotel in Fitzrovia, London. Suitable posters and other display material such as window and menu stickers should always be used in conjunction with The Chelsea Clip as a deterrent to thieves and as a reminder to both customers and staff that the clips are there to be used. The labels, which carry the wording ‘Secure your bag here’ can be placed around the neck of a wine bottle to advertise the clips. One London council had the labels printed in different languages so that tourists and visitors to bars and restaurants could be alerted to the risk of bag theft but protected from it at the same time. For further information, please visit




01753 621 777

Hotelier & Hospitality Design

Hotelier & Hospitality Design

Leaders In Low Voltage LED Candle Solutions



Chelsom supply lighting scheme for Six Senses Douro Valley Working in collaboration with New York based design studio Clodagh Design and The Parker Company, Chelsom created a stunning lighting scheme for the guestrooms of Europe’s first Six Senses Resort and Spa located in Portugal’s Douro Valley.

Hotelier & Hospitality Design

The luxurious Six Senses Douro Valley looks out to vine covered rolling hills and the River Douro below and is set in a beautifully renovated 19th-century manor house with 41 guest bedrooms, 9 suites and 7 villas.


As created by Clodagh Design, the resort features a contemporary décor wedded to the Six Senses natural style balanced with a nod to a past era that is true to the heritage of the Douro region. Designed to enhance the exquisite interior scheme, all fittings created by Chelsom for the guestrooms were specified from the latest collection and modified to meet the exacting requirements of the design brief. Taking inspiration from the simplicity of Japanese design, the Box table lamp featuring a cylindrical shade encased in a linear steel frame provides a distinctive addition to the desk space. Swing reading lights with swivel arms and rotating cylindrical

heads offer stylish and functional lighting for the bedside whilst the sleek and highly contemporary LED Crane floor lamp provides additional lighting, fusing clean and stylish design with the latest technology. All pieces have been specified in a striking Black Bronze finish in keeping with the overall contemporary interior scheme, impeccably designed to exude a modern yet cozy atmosphere that remains sympathetic to its breathtaking surroundings.

Hotelier & Hospitality Design

Hotelier & Hospitality Design

Recipes Recipes



Lightique is a long established, reliable decorative lighting manufacturer and supplier to the contract and domestic markets. Our ethos is Quality, Service and Affordability. Whether choosing from our standard range of products, or something special that has been individually designed by yourselves, we shall endeavour to produce items to very strict standards and specifications in an extensive range of finishes.



We remain one of the leading manufacturers and suppliers of decorative lighting, supplying the needs of interior designers and end users alike, constantly evolving our range of products to suit your requirements and ever changing fashions in the interior design industry. To find out more and to see our full product range and services on offer please visit our website



LIGHTIQUE LTD Unit 2a, Eden Business Park, Dunns Close, Nuneaton, CV11 4NE, England

T: +44 (0)24 7638 1559 F: +44 (0)24 7637 4635 E:

Fibre optics made easy “A marriage made in heaven” is how Peter Fagan, sales director at fibre optic lighting firm Starscape describes the combination of optical fibres and the new generation of LED-based fibre optic light sources. This woven sphere of sparkle fibre can be made in a range of sizes and can be hung singly or in clusters.

Hotelier & Hospitality Design

Blue Infinity star panels resulted in a significant increase in business for this Midlands restaurant.


“We first started to look at LEDs as a replacement for traditional halogen-based light sources more than a decade ago,” he recalls, “but it was clear that they weren’t bright enough or reliable enough and the whites had far too much of a blue cast in them. However, in the past few years LED technology has developed to the stage where we were able to make the transition from halogen to LEDs at the beginning of 2013. There are now also LED-based units which compare reasonably even with metal halide light sources.” The result is that fibre optic lighting installations now are more economical to operate, have lower maintenance requirements and are generally quieter in operation since they don’t require cooling fans. Largely as a consequence of not needing fans they are also usually more compact than the light sources which they’ve superseded. This means that finding a suitable place to put the light source – the first step in designing a fibre optic lighting installation – is generally easier than it might have been a few years ago, and this can produce cost benefits in terms of shorter fibre runs.

Fibre optic star points add a touch of magic to a garden path.

Starscape uses the combination of LED light sources and optical fibres in a wide range of decorative lighting applications from star ceilings and chandeliers to paving and decking lighting for outdoor areas.

“Star ceilings are our core business,” says Peter Fagan, “and we’re confident that nobody approaches this with quite as much genuine enthusiasm as we do. Whether it’s a £200 DIY kit for a nursery ceiling or a large commercial project, we’re keen to ensure that the finished result will be entrancing.” Starscape’s Infinity modular star ceiling system – originally developed for the high-end home cinema sector – allows customers to fit a star ceiling quickly and with a minimum of fuss and disruption, and the firm also can supply star panels to fit conventional 600 x 600mm ceiling grids. Because Infinity is modular – based on 1000 x 1000mm lightweight panels – it is completely scaleable and suitable for phased installations. The default colour of the Infinity panel is black, but other finishes are available for non-cinema applications. Fibre optic chandeliers can add life to a sterile space – in a lobby or stairwell – and since there’s no need to change bulbs in the new LED light sources there’s far less of a maintenance issue involved than might have been the case in the past. Thinking of using small LEDs in accent lighting? A single compact LED light source can illuminate up to 40 accent or crystal fittings, with DMX functionality available at modest cost. Based in north Northumberland, Starscape has shipped to customers on every continent bar Antarctica and South America.

Infinity star panels Sparkle fibre globe

SkyView ceiling window

Fireworks chandelier

Infinity: Starscape's premier star ceiling panel. Modular system u lising op cal joints for each panel making design and fi ng simple. Chandeliers: We combine drama c fibre op c cable with long lived LED light sources to create stunning chandeliers. The Fireworks is single strand sparkle fibre powered by two MiniLED750 light sources working in opposi on. See the website for a video. Our new chandelier globe is woven wired sparkle fibre. Robust and drama c. Other star ceiling systems: We have several panel based star ceiling systems suitable for a wide variety of applica ons, including damp environments. The SkyView featured above is our 'window to the stars'.

Creating the perfect outdoor area makes

Great Business Sense. Are you making the best use of your outdoor areas? Able Canopies Ltd. have helped many businesses across the leisure and hospitality industries transform their underused outdoor areas into stylish and functional spaces, whether to offer all-weather al fresco dining or space to relax and enjoy the outdoors in a comfortable environment. Our aim is to offer you the best shelter and shade solution to suit the needs of your business - that’s why we have developed a comprehensive range of stylish and affordable canopies and shelter solutions. A properly designed outdoor area that matches customer needs will ensure that customers keep coming back and also will be encouraged to stay longer, boosting sales of food and drink. But it’s not only hotels, bars and restaurants that can benefit – we have helped sports centres and gyms create outdoor gyms with storage facilities, as well as golf clubs and visitor attractions create practical and luxurious social areas to sit and relax.

Hotelier & Hospitality Design

Many businesses lose the use of their outdoor space in poor weather, but with the right canopy this need not to be the case. The British weather is notoriously changeable,


so we’ve introduced a great range of adaptable canopies with retractable roofs that can be partially or fully retracted at the touch of a button to ensure your customers are sheltered from the elements, come rain or shine. Location is all and it’s not only the side or rear of a building that can benefit from a covered area, an entrance canopy can also create a welcoming and inviting impression, providing space for additional dining or seating or simply a dry waiting area if customers are waiting for a table. Once the best location is chosen, we will work with you from the very outset by identifying the best

product to match your requirements and, if you need permission from your local council, we will ensure you are supported and have all the information needed to make this as smooth as possible. Creating the perfect outdoor area makes great sense through adding value to your venue, boosting sales, increasing customer loyalty and helping you to generate yearround income. You can download a copy of our free report ‘Boost your Sales with a Perfectly Designed Outdoor Area’ by visiting or contact Able Canopies on 0800 389 9072.

LOOKING TO INCREASE CAPACITY AND BOOST SALES? Discover the secret to more trade AND more profit! Are you looking to discover another way to increase the popularity and sales potential of your venue? Do you want to ensure your customers come back time and time again rather than go to a competitor next time round? If so, then we here at Able Canopies can help! If you don’t have a relaxing outdoor area for your customers, then you’re really missing a trick! Get your free copy of “Boost your sales with a perfectly designed outdoor area” and discover exactly how you can profit by giving your business a beautiful outdoor space. If you already have an outdoor space, make sure you are making the most of it, because you could be missing out too! Download your free report today by simply visiting:

Download your Free Guide Today!

For more information visit:

LUXURY OUTDOOR DINING WHATEVER THE WEATHER The fully retractable Cantabria canopy system from

Canopies UK


uxury outdoor dining needn’t be reserved for the summer months, thanks to the fully automated retractable Cantabria canopy system from Canopies UK. Controlled by a single handheld remote or smart device, the Cantabria’s roof and wall screens work independently of each other and can be fully or partially closed at the touch of a button; creating additional covers all year round, in a comfortable setting designed to make the most of outdoor views, whatever the weather.

Hotelier & Hospitality Design

Transforming an open area into a fully enclosed, luxury dining space, party venue or function room in under 60 seconds, the Cantabria is the ideal solution for venues looking to increase covers with a versatile, high quality outdoor offering. Maximising views and creating a completely new environment for guests to enjoy all year round, this canopy system offers complete flexibility day and night.


Performance in all weathers The Cantabria’s durable aluminium frame, integrated guttering, waterproof roof and glass fibre fabric screens combine to make an environment which you can use all year round, safe in the knowledge that it is completely UV protected and safe in wind speeds of up to 60km/h. Intelligent features like FixScreenTM, which provides shelter from the wind in any position, and the built in brushes which remove autumn debris as the fabric retracts, make these modular canopies low maintenance and highly reliable in all weathers. 1 Based on a canopy size of 12m x 6m

Make it yours Available in any length and in projections of up to six metres, installing a new Cantabria canopy would not only give you a flexible outdoor function space, but could also provide in excess of 46 additional covers1 whenever you need them – meaning you could see a return on your investment far sooner than you think. Personalise your Cantabria with a variety of window and door options as well as a colour palette of 10 roof colours, 50 side and front colours and a variety of aluminium frame coatings. With electric heating and LED lighting as standard, styling your canopy to suit your business couldn’t be easier. With fully automated screens which retract in a matter of seconds, guaranteed high quality craftsmanship and a sleek modern design suited to any type of building, it’s no wonder the Cantabria is rapidly becoming the canopy of choice for hotels and hospitality venues looking to offer al fresco dining all year round. For more information on The Cantabria from Canopies UK visit, or to speak to one of our knowledgeable team call 01254 777 002.

Recipes Recipes Cantabria - New for the hospitality industry!

Hotelier & Hospitality Design

. . . .

The Cantabria will:

The Cantabria really is state of the art!

Offer a unique luxury dining experience Stand out from the competition Enable you to entertain more customers Start increasing revenue straight away

With an automated retractable roofing system and accessories ranging from heating to interior lighting and the option of having windows and doors you really can build a canopy to suit your establishment.

7 how we can transform your outdoor space See Call Karen on 01254 777002 Ext: 221

Hotelier & Hospitality Design

Hotels and restaurants can now maximise their outdoor space all year round

7 Email:

Does Your Outdoor Area Give Your Customers the Benefit of Stylish Weather Protection for All Occasions? All occasions means protection from the wind, the rain and the sun but if it fails to impress, your customer experience is not going to be a good one. Your customer needs to feel comfortable and relaxed outdoors. A well-designed hospitality area will transform the look and image of your venue. Providing a stylish covered outdoor area will attract return custom and increase revenue, the return on investment can be dramatic. There are many solutions but a choice based ‘just on price’ is not going to give a valuable long term return for your business. Consider, before buying any hospitality gazebo. The first time your customer sees your outdoor area they get an impression of style and quality How many years use you get from your hospitality gazebo is dependent on the price you pay. Budget gazebos, jumbo umbrellas and parasols are not designed to cope with high winds, torrential rain or all year round use.

Replacing a ‘tatty’ canopy every few years is poor value and expensive in the long run. Quality is an overused and often inaccurate word. Look carefully at the materials used. Will they last? And if you can’t find out what it’s made of, consider why you haven’t been told. A premium hospitality gazebo canopy should not need replacing, at least not for 20 years or so. Consider a hospitality gazebo with side screens to give your customer additional weather protection. Gazebos and umbrellas described as ‘weatherproof & showerproof’ mean they are not waterproof and claims of 99% waterproof means it leaks! Many gazebos & umbrellas have solid roofs or dark canopies, which is fine if your customers want to be in the dark, even in the summer. Many years use from your hospitality gazebo is paramount so why buy one with only a one year guarantee? A short guarantee indicates that the manufacturer has little confidence in his own product. White Pavilion Gazebos You recognise the potential to generate additional income from an outdoor area, so any expenditure needs to be a long term ‘value for money’ investment.  Only buy a hospitality gazebo after reading testimonials from customers. The salesman is not the expert, it’s the customer who is! Always look for - Quality, Value, Guarantee, Testimonials Solutions at White Pavilion Gazebos : 1000 sold and counting

Hotelier & Hospitality Design : 01653 695 285

64 : 01653 695 285

Designer Directory Daring to be Dierent

0800 3345994 ARCADIA Bexleyheath 2013

Leisure & Entertainment Interior Designers

01924 372 654

Nanu design offers a full Architecture and interior design service

Hotelier & Hospitality Design



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At Neon Creations we are passionate about creating custom made neon signs and lights.

Call +44 (0) 20 7493 6397


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01204 655866

Creating award winning hospitality designs, great guest experiences and high revenue returns. LONDON: 39 Margaret Street, London W1G 0JQ

Design for Leisure Spa Design Consultancy and IMPLEMENTATION A unique company offering specialist spa design and consultancy coupled with the creation of some of the most exciting hydrothermal bathing experiences in the world. This philosophy will be at the “leading edge” of the rapidly evolving spa industry, drawing on the team’s knowledge of the global spa market and experience gained from working on some of the most prestigious and successful projects in the world.

The concept is the individual philosophy from which everything else flows and develops. It is the synergy between the location, culture, product and people that guides and defines each further stage in the developmental process of the spa and the wet area ‘journey’ for guests.

• • • • • • •

Our services include, but are not limited to:

• Concept Designs • Space Planning to detailed

design stage Wet Spa Area Design Business Planning Architectural Services Interior Design and Theming Spa Program Creation Treatment Menus Construction Supervision, Final Inspections and Defects Liability Schedules

Main image: Hamam at The Condado Vanderbilt Hotel, San Juan, Puerto Rico

Hydrothermal Spa Designers “Best Spa Design” The Pearl Spa, Four Seasons Resort Jumeriah Beach.

In a world where brands have increasingly important profile, we are frequently commissioned to write performance specifications and prepare corporate ‘wet spa standards’ ensuring brand association and loyalty will never be compromised as guests become ever more adventurous in their travel habits, with the added benefit of enabling ease of staff mobility and clear, concise and globally effective operating standards. For more information visit:

Hotelier & Hospitality Design


esign for Leisure, together with selected and appropriate partners to suit the specific project, will collaborate with the client and their professional team to produce a design concept that is unique and fulfills the objective of the owner and spa operator to create a beneficial and authentic spa experience for their guests. Commercially astute, the team will develop a facility to suit the budget and available real estate to ensure a successful and profitable spa is created every time.



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FREE FAST DELIVERY ACROSS THE UK We can supply you and your business with; • Mattresses • Bed Frames • Divans • Pillows & more

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With FREE Next Day Delivery * no matter how many mattresses or beds you need!

Call: 0800 5677625

View our massive range online at: * Orders over £45 qualify for FREE NEXT DAY DELIVERY made before 4pm Monday to Thursday.

Hotelier & Hospitality Design - January 2016