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February 2016: Industry News, Events, The Valentines Getaway, EPOS Feature

Hotelier & Hospitality Design

The Valentines Getaway

Flemings Mayfair Hotel The Jewel in the Crown

St James’ Court Hotel Relaxation in the heart of the city


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Contents February 2016

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www.hotelierandhospitality.com Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas. From recent hotel renovations and openings to award-winning luxury hotels and hotel construction projects, HHD Magazine keeps you informed on news that matters most to your hospitality business.

Contact Us Matt Scott

Publication Manager 01843 570940 matt@hotelierandhospitality.com

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Industry News Events The Valentines Getaway EPOS Feature Directory

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News Boutique style made easy with Wilton Carpets Timeless style in modern reworks of classic motifs make Contemporary Classics the perfect carpet collection for transforming the boring into the boutique. Inspired by the comfortable elegance of country house hotels, this latest collection from Wilton Carpets Commercial takes a mix and match approach in creating a truly individual look to your interior. Choosing from five designs and working from a single base colour, adding neutral highlights or jewel-like accents, you can unlock a world of creative carpet traditionally reserved for bespoke installations. Wilton’s Contemporary Classics A textured backdrop running through all five designs creates a natural link, so you can be free to choose a unique design for each area with style that flows beautifully throughout your interior and giving it that sought after designer touch. Each pattern is available in any of 10 colours selected from the versatile Optimum

colourbank, including stone and linen highlights should the punch of dahlia, cyclamen, ocean blue and lime zest be a touch too strong for your taste. With the decorative Lavish Damask and Soft Scroll to the subtle Modern Motif and Tartan Touch, not forgetting the versatility of Just Texture, each pattern in Contemporary Classics takes a traditional motif reinventined for a modern yet timeless look. In whatever combination, this is a collection that makes boutique style easy to come by. Wilton’s Lime Zest

and cosy feel with warmer shades; whatever the mood, Contemporary Classics can bring a true sense of individuality surprisingly easily.”

“We’ve created Contemporary Classics to make that highly desired boutique feel truly accessible to all,” says Julie Robertson, design manager. “Working from a uniform base colour throughout, each design can be used with freedom, confident in the knowledge that the carpet will flow beautifully from area to area. For a soothing and restful look go for neutral tones or create a welcoming

Made in a wool-rich construction for the very best in appearance retention and wear resistance, Contemporary Classics comes in a range of qualities and is delivered in just 28 days from order. The collection can now be unlocked in a comprehensive brochure that explains just how to create a boutique look that’s just perfect for your space.

Hotelier & Hospitality Design

The AA reveals new three and four rosette restaurants

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The AA has revealed the latest restaurants to receive three and four rosettes. Fourteen restaurants have been given the higher level award, given to restaurants ‘that have shown great improvement in the culinary standards and service they are providing.’ Four rosettes were given to The Black Swan at Oldstead, Five Fields in London and Aiden Byrne and Living Ventures’ Manchester restaurant Manchester House while 11 restaurants, including A Wong in London and The Gannet in Glasgow received three. Simon Numphud, head of AA Hotel Services, said restaurants receiving the awards, which are issued twice a year - in January and New Four AA Rosettes: September - should be ‘duly proud of their achievements’. • The Black Swan at Oldstead, Yorkshire “The four rosettes restaurants can now classify themselves as among the top • The Five Fields, London restaurants in the country where cooking SW3 demands national recognition,” he said. • Manchester House Bar and “Those with three rosettes are outstanding Restaurant, Manchester restaurants that demand recognition well beyond their local area offering sympathetic New three AA Rosettes: treatment of the highest quality ingredients • A Wong, London SW1 with consistent timing, seasoning and judgement of flavour. • Avista, London W1 “Around just 10 percent of the restaurants in • Cambium, Careys Manor, our guide have three rosettes.” Brockenhurst, Hampshire

• The Dial House, Bourton-onthe-Water, Gloucestershire • The Gannet, Glasgow • The Hare Inn, Scawton, Yorkshire • Lake Road Kitchen, Ambleside, Cumbria • Lumie᷅ re, Cheltenham, Gloucestershire • Orrery, London W1 • Portland, London W1W • Tassili, Grand Jersey, St Helier, Jersey


News Hotel website for the ‘philanderer’ secures £11m funding A French website that offers hotel rooms by the hour during the day – and which is rapidly gaining ground in the UK – yesterday secured a €15m (£11m) investment deal to boost its expansion objectives. Dayuse.com has gone from strength to strength since it was founded five years ago, targeting business people needing a room to work in and travellers with time to kill between flights. It is also reportedly a hit with ‘philanders’ requiring a hotel room for discreet afternoon encounters. Dayuse.com claims it has been able to challenge the traditional hospitality business without threatening its sustainability by allowing hotels to monetise empty rooms during the day at lowered rates. 70% of hotel rooms are unoccupied during the day, it says. With over 320,000 rooms rented in 14 countries since inception, the online booking platform has proven attractive for both consumers and hospitality professionals. “This financing round is a key step for Dayuse.com,” said David Lebée, CEO of Dayuse.com. “This hyper-growth phase is part of a sustainable development project that includes the recruitment of new talents and the conquest of new territories. We aim at institutionalising Daysuse.com on an international level with the support of our partners.” Dayuse.com will use the investment to recruit new staff, strengthen its business in countries where it already operates and expand the offer in Singapore, Hong Kong, Dubai, Australia, and Argentina. The financing was completed as part of a deal involving Partech Ventures and IDinvest Partners.

Five Zs in London Boutique hotel chain Z Hotels has opened the doors to its fifth London property Z City, in the heart of the City of London. The 109 room hotel, which currently has 50 rooms open with more to be added in the coming weeks, adheres to the character of Z Hotels, offering guests urban luxury at an affordable price, with room rates from just £60 per night. A designer conversion of a former office building, Z City is situated on Fleet Street, neatly nestled between Aldwych and Ludgate Circus, and will offer a range of Z Double, Queen, Accessible and Inside rooms. The new hotel lays claim to the group’s largest café space, with capacity for up to 80 people, making it the perfect location for everything from after-work drinks to larger parties. Arranged over five floors, each bedroom features the latest 48” LED HD TV’s with a full selection of Sky Sports and Sky Movies available at no extra cost, power showers, bespoke hand-crafted beds, luxury bed linen and free Wi-Fi. The hotel also serves the much loved complimentary cheese and wine between 5pm and 7pm each evening in the Z Café. Bev King, director of Z Hotels comments, “We are hugely excited to have moved into the City and extended our London portfolio to five properties. The City is fantastic for both leisure and business and we’re thrilled to be continuing to grow the already successful Z Hotels concept.” Z City is group’s seventh property. The brand has expanded rapidly since launching the new hotel concept in 2011 with its flagship hotel in Soho, London. Since then, the portfolio has grown to include Z Victoria, Z Liverpool, Z Piccadilly, Z Glasgow and Z Shoreditch.

Expansion at iconic Buxton boutique hotel given green light Permission has been granted by planning chiefs for an additional 13 bedrooms at Buxton’s Palace Hotel.

Privately-owned UK chain Britannia Hotels bought the 122-bedroom, Grade II-listed property in the town in mid-2015. It was put up for sale by The Hotel Collection in November, 2014, with a £7m price tag. In June, Alex Langsam, managing director of Britannia Hotels, expressed his delight at the purchase of the Palace Hotel. “We look forward to lavishing time and attention on the Palace Hotel to restore it to its true former glory,” Langsam said. “I am proud of Britannia’s track record in sympathetically restoring heritage properties across the UK and providing hospitality to our guests.” The Palace Hotel was built in the 1860s and has since been an iconic feature of Buxton over the years.

Hotelier & Hospitality Design

New owners Britannia Hotels applied to High Peak Borough Council for permission to convert parts of the Victorian building -- including basement and storage space -- into 13 en-suite bedrooms and new offices.

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News

Carnaby Street boutique unveils refurbished luxury cinema The Courthouse Hotel in the heart of London’s Carnaby Street has unveiled the recent refurbishment of its luxury in-house private cinema.

The boutique hotel, that started life as a magistrate’s court, offers two restaurants, a Sanook spa, a bar complete with original holding cells that pay homage to its heritage, and now a cosy new cinema. The newly-refurbished space, decked out with mauve leather seats, suede walls and rich aubergine carpeting, can seat up to 100 guests. Those guests will them be treated to a film showing on a 35mm video and digital projection system with a 5.2m x 2.4m screen and Dolby 6.1 sound system. To boost bookings from the get-go, the

hotel is offering a cinema club every Saturday where a range of modern classics as well as new releases will be shown on the big screen. A Champagne cocktail will be offered on arrival alongside the traditional cinema snacks including tubs of salted popcorn and ice cream. The Courthouse Hotel is hoping the cinema will prove popular for corporate events, product launches and weddings, as well as targeting the leisure crowd.

Third Wildsmith boutique hotel ready to open in January The third boutique hotel from Wildsmith Hotels is set to open its doors later this month following a year-long £4 million renovation. Forest Side in Cumbria will launch in late January as a 20-bedroom hotel complete with 50-cover restaurant headed up by Kevin Tickle, former chef and head forager at L’Enclume. This will be the third hotel run by Andrew Wildsmith, who also looks after Hipping Hall and The Ryebeck in the Wildsmith Hotel portfolio.

Hotelier & Hospitality Design

The hotel, set in a 19th century Victorian building, is located minutes from Grasmere and set in 46 acres of grounds, which is home to a Victorian kitchen garden.

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Dinner, bed and breakfast will be priced from £275, based on two sharing. Alongsdide Andrew Wildsmith, Tom Lewis, formerly of Le Manoir aux Quat’Saisons & Gilpin Lodge, is operations director of the small group.

Marriott to open 22 new AC Hotels in 2016 Marriott International has announced plans to open 22 new design-led hotels in 2016 under the brand name AC Hotels, with two slated for UK soil. The ambitious expansion plans have been laid out in a bid to attract the millennial traveller, and will bring Marriott’s ‘modern European design and Spanish heritage to urban destinations around the world’. The pipeline is already well underway with five AC Hotels due to open in January alone. There are two set for the UK, with an AC Hotel due to pop up in Manchester and Birmingham over the next 12 months. AC Hotels was launched in 1998, founded by hotelier Antonio Catalan, and saw success in Spain before partnering up with Marriott and being exported globally into France, Italy, Portugal, Denmark and the US. Each new property will boast rooms with monochromatic colour schemes, using palettes of grey and charcoal, alongside white linens to create a refined look. The AC lobby is an open-concept space, decorated with design nods to its local urban surroundings. The F&B offering is served in the brand’s AC Kitchen, in addition to the more relaxed AC Lounge area. All the 22 new hotels set for launch this year will also come with fitness centres, free wifi and a selection of private meeting spaces. AC Hotels by Marriott is a lifestyle brand with the Marriott International global portfolio of 19 brands. AC Hotels currently offers a portfolio of more than 80 hotels in Spain, Italy, Portugal, Denmark, Turkey, France and the United States. Growth plans include more than 50 hotels set to open within the next three years throughout the US, Canada, Europe, and Latin America. AC Hotels by Marriott is a lifestyle brand within the Marriott International global portfolio of 19 brands. AC Hotels by Marriott debuted its first US location in November 2014.


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T&Cs: Equipment and installation costs may apply. Sky In Room and Sky In Bar: 12 month minimum term required to get Sky TV in your hotel. Premises must be in United Kingdom (excluding Scottish Islands and Channel Islands). Eligibility subject to credit checks. Content included depends on your subscription package. Sky In Room only: £100 minimum monthly price applies per hotel premises. WiFi from The Cloud: WiFi availability is subject to your premises location. Standard set-up fee and 12 month minimum term apply. Please call for details. Calls to Sky cost up to 7p per minute plus your provider’s access charge. Correct at time of supply: 12/11/15


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St James’ Court Hotel Relaxation in the heart of the city

W

estminster is known for many historic landmarks, one notably is the home to the Queen of the United Kingdom. Another breath taking architectural structure is the St James’ Court hotel located far enough away from the crowds but close enough to the excitement London has to offer. On Arrival you will be greeted by the extremely welcoming staff, the first thing you will notice is the extravagant interior design of the building. With a real sense of diversity you can detect a modern and cultural feel to the hotel. The St James’ court hotel opened its doors in 1902, the spacious feel to the building really resonates with the design of time in which it was constructed. As you make your way up the elevator you sense that every aspect of this hotel is true to the photographs seen online. A very high attention to detail has been paid throughout the entire hotel. All staff members on your way are very helpful and at hand if you require any assistance.

Hotelier & Hospitality Design

The Executive suite was tremendously easy on the eye from the modern wash room en suite to the lounge area and generously sized bedroom. This I must say is one the largest rooms I have seen in the capital of London.

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After a chance to relax and take a moment out of the fast paced London lifestyle, a gentle nap was in order before preparing myself for a night of dining at the Bistro attached to the hotel. On offer was a fantastically infused Indian & European cuisine the Sea bass fillet was a divine option which I highly recommend. When I awoke the next morning after a great evenings sleep, I headed down for breakfast and was delighted by the quality of what was available. This made for a very enjoyable visit from start to finish. If you are looking for a sophisticated stay in the heart of England’s capital I would encourage you to visit St James’ Court hotel 4 Buckingham Gate, London SW1E for either pleasure or business purposes.


Taj Hotels Resorts and Palaces, London

launches new Around The World in 80 Tastes Dine-Around experience Inspired by Jules Verne’s classic account of intrepid traveller and English explorer Phileas Fogg’s journey from London, through India, circumnavigating the late Victorian world in 80 days - Taj Hotels Resorts and Palaces, London have curated a progressive dining experience - ‘Around The World in 80 Tastes’, showcasing the diversity of gastronomic influences across four of the Taj’s restaurants on Buckingham Gate, less than a mile across St. James’ Park from where Fogg culminated his journey. This unique culinary journey commences, as all adventures should, with a champagne flight of Laurent-Perrier’s finest, and paired canapés, by the cherub-adorned fountain in the Victorian St. James’ Courtyard, an idyllic outdoor dining space surrounded by the world’s longest Shakespeare’s  sylvan frieze. Culinary travellers are then whisked off for an exemplary trio of starters at Bistro at St. James’ Court, A Taj Hotel. The menu at Bistro celebrates the diversity of cosmopolitan London, featuring signature dishes, under the stewardship of the hotel’s Executive Chef David Tilly. The gastronomic journey continues to the South West coast of India at Michelin-starred Quilon. Here, culinary explorers will indulge in the signature Quilon Fish Curry and the Fisherman’s catch with Malabar paratha. Whilst seafood is at the heart of this establishment, Quilon is also heralded for Executive Chef Sriram Aylur’s interpretation of ethnic and progressive game, poultry and vegetarian cuisine reflecting a real understanding of the cultural and ethnic diversity of the region accompanied by award-winning wine and beer lists. Kona at the luxury 5-star Taj 51 Buckingham Gate Suites and Residences, marks the fourth and final stopover of this adventure and the latest feather in Taj’s illustrious

culinary cap. Kona brings diners back to contemporary Europe with predominantly locally sourced, sustainable and organic ingredients in a menu showcasing classic cooking techniques with contemporary styling and a dessert platter to celebrate the homecoming. Each course is accompanied by tasting portions of wines carefully selected from the Taj’s cellar. The ‘Around the World in 80 Tastes’ experience is available at an introductory price of £100 per person, available

for reservations and enquiries at www.stjamescourthotel.co.uk/80tastes, call +44 20 79638360 or e-mail conciergesjc.london@tajhotels.com

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Stay in the heart of London

Cheval Three Queys Located next to the Tower of London, and overlooking the River Thames, Tower Bridge, The Shard, The City Hall and the Gherkin. Cheval Three Quays offers a fabulous selection of modern, one, two and three bedroom apartments and penthouses with free Wi-Fi, and an on-site fitness centre. Guests can choose a view to their taste whether is Tower, River or Urban and the City of London financial centre is a mere 10-minute stroll away. Each of the spacious apartments is interior is individual while all maintaining a welcome vibe and ample space with a chic luxurious style designed with clever lightning, shiny surfaces, clean lines and geometric shapes with your lifestyle and comfort in mind. All feature an open-plan kitchen & living room, a flat-screen TV and an iPod dock. A coffee machine, dishwasher and microwave are also provided. Some of the apartments boast unrivalled views of Tower Bridge and City Hall.

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A devoted team of concierge, housekeeping and maintenance ensure every need is catered for.

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Facilities include a state-of-the art fitness room and ground floor Restaurant and Cafe which overlooks the River Thames, so you can either eat out or if you fancy staying in, just order in; morning, noon and night. Tower Hill Underground Station is just a 5-minute walk away and Central London can be reached in just under 20 minutes via Tube. The vibrant area of Brick Lane is only a mile from the apartments and features a market and a variety of live music venues. Thames Clipper at Tower Pier provide transport along the river from Greenwich and the O2 Arena to Putney and Chelsea Harbour. City of London is a great choice for travellers interested in restaurants, food and history.


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Flemings Mayfair Hotel The Jewel In The Crown

When only the most indulgent of weekends will do, where best in London to stay than Mayfair? Surrounded by the shopping meccas such as Burlington Arcade, Bond Street & Harrods, indulgent restaurants, luxurious Spas and the glittering lights of the big name hotels of the UK.

Hotelier & Hospitality Design

However, just a few hundred yards from Green Park, yet already away from the noise, lies a treasure of Mayfair. In a 150 year old building, with 129 luxurious rooms, is Fleming’s Mayfair Hotel.

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Upon walking into the venue you are greeted by a large foyer, draped in class and met with the fantastic staff that elevate the hotel to an unrivalled level. To have such a personal service at the all too often snobbish 5 star rating is a very welcome breath of fresh air. One can feel intimidated at times in such venues but Fleming’s have a concept of speaking to each and every guest with a friendly, extremely polite and knowledgeable manner which makes you feel welcome, relaxed and confident in asking any questions you may have. With the rooms ranging from a classic single for the lone guest to a 7 bedroom townhouse, everyone can be accommodated and all budgets suited. The rooms are


designed to a very high standard, with light tones underlying the strong, bold colours and beautiful material chosen for the furnishings. Technology leads the way with choice of large screens in the bigger rooms plus a Tivoli radio with Bluetooth functionality, playing songs direct from your iPhone. Over 60 channels are available on the TV’s plus a huge array of movies, to pass the night or afternoon away.

Fleming’s are currently undergoing a makeover, this will include an update to the restaurant situated in the bottom floor. The new Executive Chef will be Michelin starred Shaun Rankin, who began his career around the corner at The Mayfair Hotel and gained notoriety in his Jersey restaurant Ormer, returning to the area to bring a whole new menu.

Secondly, our room had a garden. Yes, a garden. In Mayfair, in a hotel, I had the option to take the gin and tonic, with a hint of cucumber, out into my very own oasis, with rattan furniture and green trees. I can’t stress how magical a summers evening would be, relaxing with your drink and company, under the stars of Mayfair.

Overall, there is simply no faults with Fleming’s Mayfair, in every single section they have surpassed all expectations and are setting heights for their competition. We would not hesitate in recommending them as the number one place to stay in London, let alone Mayfair.

Hotelier & Hospitality Design

All of the above is a standard trait in the higher level of hotel but there are two stand out points for Flemings. Firstly, we had a complimentary gin bar, which are a feature in their Studio Suites. A delightful, wooden drinks cabinet, dropped down to reveal some of the top names in the gin world, Sipsmith, Hendricks and Monkey 47 to name a few, along with crystal tumblers, a cocktail shaker, mixers and an ice bucket. The gin bar is provided on an honesty basis and you are even provided with a cocktail recipe book from the creators, Joel Harris and Neil Ridley, to give you some inspiration.

I would strongly suggest that before you think of leaving the Hotel that you make sure that Afternoon Tea is taken in the Drawing Room. With the look of an Alice in Wonderland scene, tall, aqua seating, flamboyant marble fireplace and large panoramas of 18th century India, you settle in and enjoy a vast range of teas from the East India Company that include the Flemings own blend. Sandwiches, cakes and scones aplenty with the option of more to boot. Again the staff couldn’t be more helpful and engaging. It’s such a pleasure to have enjoyed the tea without having to feel too formal, being free to relax and take your time with a good conversation and great food and drink.

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Events

from quality issues and training to upselling and getting the most out of British-brewed ales and lagers.

Hotelier & Hospitality Design

Brewery behemoths take to the stage at PUB16

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A line-up of leading industry experts will be participating in two days of insightful and inspiring seminars at PUB16, covering some of the hottest topics concerning pub owners and operators. The only show dedicated to the UK pub industry, PUB16 is returning for a second year on 9 and 10 February at London’s Olympia and will feature two dedicated seminar areas, the PUB16 Theatre and the brand new Recruit – Train – Retain stage, as well as presenting a range of workshops, tasting sessions and networking bars Three of the UK’s biggest breweries will be taking to the stage of the PUB16 Theatre for day one’s keynote talk, ‘Clash of the Titans’. Chaired by owner of The Draft House group, Charlie McVeigh, the session will focus on tips for tapping into consumer lifestyle trends to build a brand and what publicans can learn from these brewery behemoths.Charlie will be joined on stage by Gareth Bath, BrewDog’s UK head of sales and Nick Miller, managing director of Meantime

Brewing Co for this unmissable insight into what it takes to be the best. Day two will offer attendees an up to date view of the wider pub industry with a ‘State of the Nation’ discussion chaired by Kate Nicholls, chief executive of ALMR. Along with Brigid Simmonds from the British Beer and Pub Association (BBPA) and Anthony Pender, Chair of the British Institute of Inkeeping (BII) Kate will give an in-depth presentation charting the fortunes of the pub industry, discussing the impact of Conservative party policy, community asset pubs, the living wage and MROs as well as opportunities in 2016. Owners and operators will be able to learn how they can tap into profits through beer sales with ‘Taking Things Up A Gear With Beer’, hosted by beer sommelier and journalist Sophie Atherton, who is also running her own bar at PUB16. Sophie will be picking the brains of the industry’s brightest beer boffins including Roger Protz, Justin Hawke and Doreen Joy Barber from Five Points Brewing to discuss everything

Also on the menu is a dedicated talk on the increasing need to draw revenue from food sales hosted by founder of Anglian Country Inns, James Nye, with the Seafood Pub Company, Street Food Union and WE ARE Spectacular all on hand to offer their advice; a design and renovation seminar with experts from Concorde BGW, Marstons, RJR Creative and Harrisons Designs; top tips on winning the daytime customer with Paul Charity from Propel, marketing expert Alexandra Bertram from Custard Communications and Paul Hennessy from Sawdays and advice for landlords thinking of breaking away from pubcos and going it alone. Announcing the seminar schedule Luke Perry, event director of PUB16, says: “We are really excited about this year’s seminar programme and speaker lineup. The programme highlights 2016’s key issues, trends, opportunities and challenges which will be discussed and debated by some of the industry’s most influential figures. We want every pub owner and operator to be able to leave the show with invaluable advice and insight to help grow their business.” Representing the £22bn UK pub industry, PUB16 is supported by some of the leading organisations in the sector, including the Association of Licenced Multiple Retailers (ALMR), British Institute of Innkeeping (BII), British Beer & Pub Association (BBPA) and the Campaign for Real Ale (CAMRA), along with leading pubco operators Punch Taverns and Enterprise Inns. For more information on PUB16 and to register to attend for free, visit www.thepubshow.co.uk.


09 – 10 February 2016 Olympia, London

THE ONLY DEDICATED SHOW FOR THE UK PUB INDUSTRY thepubshow.co.uk

MORE THAN 50 EXPERT INDUSTRY SPEAKERS INCLUDING:

GARETH BATH

PAUL CHARITY

JAMES NYE

SOPHIE ATHERTON

BRIGID SIMMONDS

Head of Sales, Brewdog

Managing Director, Propel

Managing Director, Anglian Country Inns

Beer Sommelier & Journalist

Chief Executive, British Beer & Pub Association

PUB16 is proud to be supported by:

Free registration now open Visit the website for the latest industry news, views, trends, insights, careers, interviews and more.

thepubshow.co.uk

Search ‘Pub Show UK’ to find us:


Events

Ins

Be Ed From 9-11 February, Light School will be hosted within Surface Design Show 2016 at the Business Design Centre in London. Surface Design Show has been running for over 10 years and is the only event in the UK that focuses solely on interior and exterior surfaces, connecting innovative and exciting materials with a specifying audience of architects and designers. Light and Surface are inseparable partners – Light School attendees leave the show having learnt more about lighting trends and how light can affect the appearance of a surface. Now in its third year Light School, presented by Light Collective and supported by the Institution of Lighting Professionals, has established itself as the destination to explore and learn about the relationship between light and surfaces. Light School consists of three parts: The School Room, Product School and the School Newspaper all of which are designed to inspire visitors about the latest in lighting design and lighting products.

Hotelier & Hospitality Design

The School Room

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The School Room will have more than 2 days of lessons from leading members of the lighting design community. Many of the ‘teachers’ will be returning for the second or third year along with new teachers allowing for more presentations in 2016. Inspirational speakers confirmed for 2016 include Sally Story of Lighting Design International and John Cullen Lighting, Rebecca Weir, Creative Director of Light IQ, David Atkinson of David Atkinson Lighting Design and Mark Ridler of BDP. The Schoolroom is sponsored by iGuzzini and welcomes mondo*arc as its media partner. The feature is always a huge hit, attracting over 400 architects and designers – leading to standing room only. Sally Storey said of her 2015 lecture: “Every seat was full, people standing outside the door – great turnout! Interesting questions showing the audience benefited and were engaged”.

Product School Product School provides architects and designers with a comprehensive review of lighting innovation and interesting technology. This is where architects and designers can come to touch, compare and learn about products and services. Product School is made up of contributions from the Friends of Light School. As well as supporting the education programme, the Friends of Light School will be setting up their own demo spaces in this dedicated section of the show to ensure that everyone can experience the unique and ground breaking differences that their lighting products can bring to your projects. Confirmed Friends of Light School include the Institution of Lighting Professionals, IGuzzini, Xicato, Applelec, Optelma, Trilux, Concord, LED Linear and Spectral. Spectral has teamed up with Ravensbourne College of Design creating a new lighting module. Students, as part of their course, will be asked to design a luminaire for the manufacturer. The aim is to work with young designers to produce a new free thinking lighting product concept using latest LED technology. The top three designs will be showcased on the Spectral Surface Design Show stand with the winning design becoming the centerpiece.

School Newspaper The School Newspaper sponsored by Xicato is a free newspaper sent out to around 70,000 architects, designers and specifiers as well as being given to every attendee of Light School. It contains articles on lighting design to help ‘students’ remember what they have learnt in the School Room and from the Friends of Light School. There is also contact information for the School Room ‘teachers’. Light School is very proud of its School Motto: Inspired by Light. The ambition is for ‘students’ to leave Light School full of inspiration and ideas of how to use light within spaces and buildings. The educational journey begins here. Stay up-to-date with news from Light School and register to attend for free (professionals only):

www.surfacedesignshow.com/light-school @surfacethinking


Events

spired by Light

Hotelier & Hospitality Design

ducated and Inspired at Light School 2016

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How clean and hygienic are your facilities? UK gym-goers are not too ‘clean-living’ according to Initial Washroom Hygiene who revealed from a recent gym bag study that 60% of gym bags carry high levels* of bacterial contamination. Swab tests carried out found that more than one in three (35%) bags harboured coliform bacteria on the handle. These bacteria are typical indicators of poor hygiene and, outside the body are predominantly found in faecal matter. Any presence of coliform bacteria carries a significant threat of illness and cross contamination, yet the dirtiest bag within the test contained seven times the acceptable level of coliform counts. Bags made of leather were found to hold more bacteria than those made of canvas or nylon - the spongy surface texture of leather providing the perfect conditions for bacteria to live and grow. With bags designed to be carried and handled by their owners, and research estimating that 80% of all infections are transmitted by hands, thorough washing and hygiene practices are crucial in combatting the spread of bacteria. This is especially true in busy gym environments, which typically have high footfall, multiple touch-points and warm conditions.

Hotelier & Hospitality Design

Interestingly, tests also revealed that bags belonging to females were just as likely to have high levels of bacteria as those belonging to males (64% vs. 61% respectively).

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Dr Peter Barratt, technical manager, Initial Washroom Hygiene, said: “Gym bags are portable - we take them with us into our homes, places of work, in our cars, and on public transport. If they become contaminated, their potential for accumulating and transferring bacteria and virus particles is significant. Our study demonstrates how relevant the provision of easily accessible hand washing facilities and hand sanitisers is in gyms, to help prevent cross contamination between members. It’s also down to individuals to take responsibility for their own hand hygiene by following correct handwashing guidelines: between 20 and 30 seconds is the recommended time for thorough hand washing. This is one of the tips we give school children because if we can make hand washing and sanitising a habit at an early age, we’ll all be a little better off. As well as keeping yourself fit in the gym, it’s important to remember to stay healthy at the same time.” *‘High levels’ are defined as any sample containing an ATP (adenosine triphosphate) reading of 500 Relative Light Units or above using the Hygiena SystemSure process on either the handle or inside of the bag.

New Cleaning & Hygiene Show to launch in Manchester April 2016 will see the launch of the new Manchester Cleaning Show - a regional spin-off trade event within the Cleaning Show portfolio. The Manchester Cleaning Show has now been officially announced with inaugural dates of 6-7 April 2016 at Event City in Manchester. Many of the major brands from the cleaning industry have already confirmed their support by booking stands including machine manufacturers Kärcher, Nilfisk and Sebo; chemical manufacturers Greyland and Buckeye; window cleaning equipment providers Unger; software providers Innovise, Cleanlink Software and Templa, as well as other major brands including Cromwell Polythene, the Woolsafe Organisation, Morclean, Signature Aromas, Spinaclean and Catsus. Organised by the British Cleaning Council and Quartz Business Media, the event promises to offer great deals on a wide range of products and services for anyone with responsibility for cleaning, hygiene or facilities management. Those interested in attending can register for their free pass now online at www.cleaningshow.co.uk/manchester


Events

GET READY FOR THE UK’S BIGGEST CAFFEINE BUZZ OF 2016

IT’S THE CAFFÈ CULTURE SHOW

Hotelier & Hospitality Design

If you’re passionate about coffee – and the business of coffee – you’ll find no better place to meet the best in the business than the Caffè Culture Show. Taking place on 10-11 May 2016 at London’s Olympia, you’ll meet awardwinning artisan roasters, baristas, food and drink producers and world-leading machine and equipment manufacturers. You’ll be able to network with suppliers, expert industry advisers and 5,000 like-minded visitors at what is the UK’s only national event for the café industry.

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Following its runaway success at the 2015 show, the hugely popular Independent Coffee Roasters’ Village is back at the Caffè Culture Show 2016. Returning on a much bigger scale, the village champions independent home-grown roasters from across the UK. Here you’ll see some of the best roasters in the country demonstrating the fruits of their roasting talent and serving delicious coffee throughout the show. For operators looking to improve their coffee offer, there is simply no other place like the Caffè Culture Show. Over 220 suppliers are on hand to discuss and demonstrate the very latest coffee, food, drink and equipment innovations, and you’ll find everything you need under one roof. If it’s advice you’re after, our expert-packed Seminar Theatres will be exploring every aspect of running a coffee business, for whatever stage of the journey your café is at.


Events

Also back for Caffè Culture 2016 is the fantastic Artisan Food Market. Recognising that many independent café operators want to support small, local food and drink producers, this vibrant feature of the show is a celebration of craft enterprise laid out in a farmers’ market style. From baked goods to craft beers, healthy snacks to indulgent treats, visitors will enjoy an array of scrumptious samples as they meet the award-winning independent producers behind them.

sector again this year, the show’s Cafeconomy study will explore how operators are feeling about the state of the market a year down the line. Caffè Culture Show Event Director Cheryl Carroll says: “In 2015, we celebrated Caffè Culture’s tenth anniversary with a bigger show, new halls and a fresh new look and feel that put coffee right at the heart of things. We achieved our vision of giving the show renewed energy and were thrilled with the positive reaction we got from visitors and exhibitors alike. The 2016 show is set to be even better and we can’t wait to announce more details about the show’s exciting new features in coming months.” The Caffè Culture Show 2016 takes place at London’s Olympia on 10-11 May 2016. Free ticket registration opens in January.

www.caffecultureshow.com

Hotelier & Hospitality Design

As always, the show will be overflowing with coffee industry talent. Top baristas from across the UK will be showing off their specialist coffee skills, leading figures from the independent coffee shop and café sector will be sharing the secrets of success, and the best suppliers in the business will be recognised in the much-respected Caffè Culture Show Exhibitor Awards. The awards are a hard-fought contest and have proved to be a launch pad for success for many exhibitors at previous year’s shows.

To keep things fresh, the organisers of Caffè Culture 2016 are delighted to announce an exciting range of new show features too. The popular Business Theatre programme is expanding into two theatres this year, each providing tailored and relevant seminars, advice sessions and workshops for coffee businesses at different stages of their growth. A new masterclass programme will offer interactive demonstrations on how to create signature drinks as well as blind tasting sessions. There will also be a new cupping area for visitors to hone their coffee-tasting skills. Research by the Caffè Culture Show in 2015 revealed that nearly six in ten (59.2%) owners of independent coffee shops and cafés saw business performance improve in recent years. A large majority (92%) felt confident and optimistic about their business in 2015 with expectations of turnover growth (80%). Taking the temperature of the

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I’m a Wi-Fi ready hAPPy chAPPy In this age of high energy costs are you losing money heating unoccupied rooms and conference areas? Does you existing heating system offer sufficient controls to minimise energy costs? Do you have an aged heating system which is costly to maintain? Are your guests occupying cold rooms? The ecoSAVE Dynamic Heater is designed to meet the heating demands of modern lifestyles and is suited to most property types. With designer styling to blend into any décor and the latest control innovations to enhance heating comfort and lower energy usage . They are suitable as a heating solution for Hotels, Bed & Breakfast accommodation, apartments, domestic dwellings, holiday homes and offices. Unlike other inferior heaters on the market the ecoSAVE is manufactured from high grade aluminium designed to last. The Heating Elements and High Performance Heating Oil are housed within the sturdy aluminium body of the heater. Due to the modular construction and air flow outlets at the top of the heater the ecoSAVE benefits from fast heat up times and provides an even surface temperature with optimum convection through all heating cycles. For ease of operation the easy-to-use digital programmable thermostat is located at the top of the heater. It will accurately control both time and temperature, is fully programmable 24/7 and offers comfort, economy, frost protection and on/off settings. At EHC we value safety and as such the product is fully protected against overheating using a high precision automatic cut-out device. During periods when the Heater is not required the main on/off switch located on the side of the radiator can be switched off.

Our “Click & Fit” hanging brackets make the installation of the ecoSAVE Heater easy and quick to install however Feet and Castors are also available which make the Heaters a versatile heating solution. For future maintenance purposes the main PCB is housed in an easy to remove cartridge system to avoid removing the Heater from the wall during repair. Simply connect to the Internet within your property using a Smartphone, Tablet or PC and you will be able to open your EHC Smart APP to control your heating 24/7. Our APP is compatible with both Apple and Android products. The ‘easy to use’ APP has a selection of menus designed to maximise your comfort and reduce your Heating costs • Control your heating anywhere and anytime 24/7 • Switch the Heaters On/Off at anytime from the reception area • Manual Temperature locking facility for each Heater in each room • Adjust each room temperature separately • Limit electricity consumption to avoid exceeding maximum power available • Monitor your current electricity consumption • View the electricity and temperature consumption history • Check the latest weather forecast To convert your Smart APP Wi-Fi ready ecoSAVE Heater to an intelligent appliance that can be controlled anywhere, anytime you can install the EHC Smart APP Wi-Fi kit which includes: • Smart Gateway • Power Meter Clamp For further information on the above please visit our website at the above address, e-mail info@electric-heatingcompany.co.uk or call us on 01698 820533 to discuss.


THE SMART CHOICE FOR ELECTRIC HEATING

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Dynamic Electric Heaters • Switch the heaters on/off at anytime from the reception area • High Performance Heating Oil • 100% Energy Efficient • Manual 24/7 fully Programmable Timer • Digital Thermostat accurate to +/- 0.20 degrees • EHC Smart Wi-Fi Ready option available • Tamperproof Facility • On/Off Switch on the side of the Heater • Easy and Quick Installation • Includes standard UK 13 Amp plug and wall mounting brackets • Silent in Operation • Feet or castors available as optional extras • Safety cut out system to prevent overheating • 100% recyclable Aluminium Body • 4 outputs from 750watt to 1500watt • Guarantee: 10 years on Aluminium Body and 2 years on Electronics

I’m a Wi-Fi ready hAPPy chAPPy ))))

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• Power & Temperature Statistics Menu

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• Consumption Limiter Menu

• Home Page Menu

• Individual Heater Devices Menu • Weather Forecast Menu

Smart APP Wi-Fi Control

User Videos available

the electric heating company

Blantyre Industrial Estate, Blantyre G72 0UP Tel: 01698 820533 Fax: 01698 825697 Email: info@electric-heatingcompany.co.uk www.electric -heatingcompany.co.uk


The Valentines Getaway

Fall head over heels in love with Ooh! Collection loveboxes the perfect match for your Romantic break promotions

Heating things up just in time for Valentine’s Day, the Ooh! Collection of loveboxes are an exciting new range of in-room extras. These beautifully packaged, discreet and sophisticated romance kits have been created especially for the hotel and hospitality business. They were designed to give hotel guests, especially those on romantic breaks, a special “midnight feast”. Ooh! Collection loveboxes can be offered as part of the minibar, turn down service or can be sold as part of a Valentine’s or Romantic break package. “A lovebox is a thoughtful little extra that adds to the romantic experience you are creating for your guests” says Debra Goodman, CEO of Ooh! Collection.

The lovebox designers have created a product that looks like a glamorous upmarket beauty product. The loveboxes are packed full of a selection of romantic accessories and treats that will give your guests a truly romantic experience. There are number of options for the contents, from purely romantic, which includes heart shaped foil chocolates, rose petals, massage oil, a black satin blindfold, feather tickler, games and so much more. To the slightly more risqué. The contents are fun and tasteful - perfect for a romantic experience. We can also supply bespoke boxes (and can tailor make the contents, if you would like a product put in or removed) and white label products as well. The contents reveal a red satin bag packed with our range of products to delight and surprise.

Hotelier & Hospitality Design

“It’s time to stop tip-toeing around the hotel bedroom, I wanted to create something that was non-threatening yet enhanced the guest experience in a memorable way. Lots of people don’t want to go online and buy sex toys, I wanted to give hotels something to offer its guests something romantic and glamorous to inspire passion and create memorable experiences”, says Debra.

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“A lovebox is a thoughtful little extra that adds to the romantic experience you are creating for your guests”


Ooh Collection loveboxes setting the scene for romance

Lovebox – for the ultimate romantic guest experience – a unique hotel minibar product. A collection of discreetly packaged romantic accessories. Ideal for mini break promotions and in-room sales.

www.oohcollection.com trade@oohcollection.com


The Valentines Getaway

Valentines Getaways

With plush interiors, glittering chandeliers, gourmet restaurants, sparkling bars and pampering leisure facilities, a Valentine’s stay in a luxury hotel is sure to impress your valentine. Why not make this Valentine’s Day an occasion to remember? The Oban Caledonian Hotel

The Grand Hotel This magnificent White Palace can boast Mirabelle, one of the best hotel restaurants on the south coast. It also stands in an ideal seaside position midpoint between Eastbourne’s charming pier and the North Downs. The sheer size of the hotel is not apparent until you step into one of the large corner suites or take a stroll down the landing from one end to the other. The Grand likes to feel it is a family hotel with many guests returning year after year. www.grandeastbourne.com

The Oban Caledonian Hotel offers stylish, contemporary comfort and service. Set in the heart of one of Scotland’s most scenic travel destinations, perfect for discovering the magic of the west coast of the Highlands of Scotland. The hotel boasts fifty nine bedrooms many with fine views over Oban Bay to the mountains of Mull and Ardgour. An ideal venue for weddings, business meetings or private parties. www.obancaledonian.co.uk

Hotelier & Hospitality Design

The Two Bridges Hotel

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The Two Bridges Hotel nestles in the heart of the Dartmoor National Park. A perfect retreat to relax and unwind in beautiful surroundings. Staff are friendly and attentive yet unobtrusive. Bedrooms are individually furnished, some with four-poster beds and spa baths for that ultimate luxury. The atmosphere is relaxed and informal, and staff friendly and warm. www.twobridges.co.uk

The Horn of Plenty hotel

This 4 Star Country House with 3 AA rosettes has been thrilling guests for almost 50 years with some of the very best food, views and accommodation you’ll find in the South West. Awarded Silver ‘Small Hotel of the Year’ in the Visit England Awards for Excellence 2015/16. This stunning, privately owned hotel sits within five acres of gardens and is surrounded by gloriously peaceful countryside. Inside you are invited to relax and enjoy the warm, friendly atmosphere. www.thehornofplenty.co.uk


The Valentines Getaway

What to cook for Valentine’s Day Tips from Michelin Star Chef Steve Smith

You’ve got the outfit and the gift sorted, but on one of the busiest nights of the year in the restaurant calendar it can often be difficult to get a table for two. Why not treat your loved one to an intimate home cooked meal this Valentine’s Day? Stuck on what to cook? Don’t worry as Head Chef of Michelin starred Bohemia restaurant, Steve Smith, shares his tips on arranging the perfect Valentine’s dinner date.

• Drink pink At Bohemia Bar we serve a variety of Lanique based cocktails. It’s the perfect drink for Valentine’s due to its pink colour and rich and floral taste as it’s made from a secret recipe that uses Attar of Rose! Try a signature serve of Lanique over crushed ice with fresh lime juice, or add it to Champagne or Prosecco for a twist to your fizz. • Create ambience We like to create a sense of occasion at Bohemia so have low-hanging pendant lights suspended over the dining tables, perfectly illuminating our exquisite plates of food. Create ambience with dim lighting,

background music playing and using your best cutlery!

Remember - presentation is always important.

• Don’t forget the nibbles Plan ahead and don’t forget appetisers to begin the evening. You don’t want to make yourselves too full, but it’s always nice to have a few nibbles on offer.

• Indulge in chocolate For Valentine’s, chocolate is a must on a menu as it makes the perfect elegant dinner dessert, especially when served with dessert wine. Simply go with a nice box of chocolates or try your hand at making chocolate mousse or a Black Forest gateau.

• Aphrodisiac dishes Try to include aphrodisiac dishes such as oysters which are very popular on Valentine’s menus and they pair really well with Champagne. February is the perfect time to serve oysters. • Sweet and savoury Lobsters and chocolate are two items which are instantly thought of when it comes to a Valentine’s dinner so why not try combining the two? At Bohemia we serve Butter Poached Lobster, Cauliflower and White Chocolate, with Sorrel & Caviar. • Don’t stress After a fancy starter try to keep the main course simple but also impressive. Go for pan-fried fish or steak served with a colourful side dish.

Bohemia is the only restaurant in the Channel Islands to be listed in The Sunday Times Top 100 Restaurants and is ranked at number 49. Bohemia also recently received the highest score in the Channel Islands in the Good Food Guide 2016 with a glowing score of 7, its highest score yet, and was listed as the best restaurant in Jersey in the guide’s ‘Top 50 Restaurants in the UK’. Bohemia Bar & Restaurant, Green Street, St. Helier, Jersey JE2 4UH, Channel Islands

For reservations please call: 01534 880 588 or visit www.bohemiajersey.com

Booking opens for exclusive London rooftop venue’s Valentine’s Day brunch

The Deck’s pop-up Valentine’s restaurant will be offering two sittings for brunch on Sunday 14 February, at 11am and 2pm, so even couples who have already started the celebrations with a Saturday night out will be up and about in time to enjoy the delicious three-course menu. Created by executive sous chef at the National Theatre, Jason Wild, the menu puts a twist on a breakfast classic with a starter of home-cured salmon and salad of poached egg, truffle brioche and crispy parsley, followed by a champagne sorbet. Couples then have a choice of corn-fed chicken stuffed with Taleggio cheese and

wrapped in Parma ham, or a butternut squash and feta pithivier, both served with grilled baby gem lettuce, crushed new potatoes and either anchovy or herb dressing. To finish, The Deck will be serving up a romantic sharing dessert of warm chocolate brownie, raspberry ripple parfait and hazelnut macaron. No romantic brunch would be complete without a tasty tipple, so the price of £55 per person includes either bottomless Prosecco or bottomless Bloody Marys for every guest. Speaking about the exclusive Valentine’s pop-up, Charley Taylor Smith, head of hospitality events and commercial business development at The Deck, says, “We created our first pop-up restaurant for Valentine’s Day last year and it was a huge success, with couples commenting on how the stunning views really added to the romantic atmosphere. As Valentine’s Day falls on a Sunday this year, for many people brunch will be a more attractive option than dinner, especially with bottomless drinks that can be enjoyed without worrying about a Monday morning hangover. I would encourage anyone wanting to come to book early to avoid disappointment, as last year’s event was a sell-out.”

Valentine’s Day at The Deck is now available to book at £55 per person. To make a booking please call the box office on 020 7452 3000 or email boxoffice@nationaltheatre.org.uk.

Hotelier & Hospitality Design

Private hire venue The Deck at the National Theatre is opening its doors to the public for one day only, with a pop-up romantic restaurant serving Valentine’s Day brunch. As booking to the exclusive event opens, London’s couples can now ensure they have their seat at the most romantic table in town. With spectacular sweeping views across the London city skyline and the Thames, the glass-walled rooftop venue with private terrace is the perfect place for a romantic celebration.

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The Valentines Getaway

Sexy Wines for Valentine’s Day Sexy Wine Bomb – Red Blend

2011 Château Calon-Ségur

Sexy Wine Bomb red blend is a California wine that has flavors of warm, juicy red plums, baked cherry spice and cherry cola layered with vanilla and butterscotch. It’s got layers of complexity provided by nearly two years of oak aging and precise blending of quality Mendocino County fruit.

Château Calon-Ségur can be difficult to find as Valentine’s Day approaches because it has a heart on the label. Made from 78 percent Merlot, 20 percent Cabernet Sauvignon and 2 percent Petit Verdot, this powerful classic, tannic, firm, bright, cassis, spice and blackberry filled wine demands a lot of time in the cellar.

The blend includes: 38 percent Merlot , 38 percent Zinfandel, 23 percent Syrah and less than 1 percent of Petite Sirah.

Valentines day is fast approaching, so here we have a selection of four sexy, sultry wines that will heat up the night and put the spice back into your relationship.

Sexy Rosé

Hotelier & Hospitality Design

2011 Eroica Riesling

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Sexy Wine Bomb red blend is a California wine that has flavors of warm, juicy red plums, baked cherry spice and cherry cola layered with vanilla and butterscotch. It’s got layers of complexity provided by nearly two years of oak aging and precise blending of quality Mendocino County fruit. The blend includes: 38 percent Merlot , 38 percent Zinfandel, 23 percent Syrah and less than 1 percent of Petite Sirah.

A gourmet rosé that is a fusion of leading Portuguese and French varietals that produce a wine with considerable depth and complexity, so attractive they could only call it SEXY! The strawberry fragrance of Aragonez combines with the floral notes of Touriga Nacional while the Syrah gives characteristic delicious juicy red fruit. The creamy texture on the pallet and a sensation of sweetness is perfectly balanced with a refreshing level of acidity.


The Valentines Getaway

Roffignac:

• 2 1⁄2 oz. fermented raspberry shrub • 1 1⁄2 oz. cognac • 1⁄2 oz. simple syrup • Soda water, to top

Shake raspberry shrub, cognac, and simple syrup in an ice-filled shaker. Strain into ice-filled glass; top with soda water.

Moradita:

• 2 tbsp. beet purée • 3⁄4 oz. triple sec • 1⁄2 oz. jalapeño-infused tequila • 1⁄4 oz. lime juice

Combine all ingredients in a cocktail shaker filled with ice. Shake well and strain into a coupe glass.

VALENTINES COCKTAILS

Venetian Cup:

forbidden love:

• 1 oz. Campari • 1⁄2 oz. Pimm’s No. 1 • 3 oz. ginger beer

• 2 oz. Hendricks gin • 1 oz. blood orange juice • Dash simple syrup, 2 strawberries • 4 slices of cucumber

Pour Campari and Pimm’s into a shaker filled with ice and shake well; top with ginger beer. Serve this cocktail in repurposed glass soda bottles or over ice in a Collins glass.

Muddle fruit with simple syrup, add gin and blood orange juice. Shake and strain into a martini glass. Garnish with strawberry, cucumber spiral and orange peel hearts.

Hotelier & Hospitality Design

What's more romantic than mixing your sweetheart an elegant cocktail on Valentine's Day?

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Recipes

A chair for everyone and every space

Hotelier & Hospitality Design

As a British Designer and Manufacturer of quality seating and furniture Nomique pride themselves in providing the right choice of chair at the right price for their customers, because good seating should be available to everyone. Nomique understand the importance of creating space that can be utilised effectively. With their versatile and adaptable seating ranges it is possible to create endless design opportunities that engage, enhance and portray businesses at their very best. Nomique believe that good design should not just be beautiful but that it should also be functional, created with care and attention to detail, they make products that looks the part with quality that will last.

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Established in 2002, Nomique is highly regarded within the market, offering a comprehensive portfolio of design-led yet affordable products, including premium task, ergonomic, meeting, conference and soft break out seating. Their portfolio offers the right choice of furniture for receptions and lobby areas, lounges, restaurants and bistros. In addition to this Nomique also provide seating for hotel rooms, accommodating families and holiday makers with comfortable and durable seating; as well as individuals on business with ergonomically correct premium task chairs, to work just as efficiently away from the workplace. Nomique’s eye-catching products such as the Pepi Cantilever and Moka Felt are fantastic for meeting and conference as well as cafÊ and relaxation areas. Nomique’s soft seating portfolio, includes products such as Lux and

Milo that are not only comfortable and unique in design but are also made to last. Nomique offer extreme flexibility with bespoke products, all fabrics specified to suit your interiors and environments and competitive lead times. Whatever the need, Nomique has it all, with a chair for everyone and for every space. Nomique have a full understanding of how to best support their customers, with the utmost care and honest advice, their passionate team go the extra mile to help create spaces that are inspiring, vibrant and full of energy. To find out more about Nomique and their products please get in touch. Call the team on 01952 585828, send an email to sales@nomique.com or visit www.nomique.com


creating space that works

www.nomique.com 01952 585828 sales@nomique.com


EPOS Feature

What is EPoS? What EPoS is will depend on who you talk to. EPoS (Electroinc Point of Sale) was the next level of progression from ECR’s (Electronic Cash Registers). Lots of clients within a range of industries still use their EPoS till system in the same way as they would an ECR but most EPoS systems can do so much more. Depending on the supplier of software and the level clients want to take loading their stock and products in to the system it can become a very powerful business tool. EPoS systems with the hospitality market can deal with on-line orders, deal with multiple methods of payment, process orders from a range of input methods and deliver business owners detailed reports and business critical information at the touch of a button.

Hotelier & Hospitality Design

EPoS SYSTEMS for Hospitality Pubs, Restaurants & Hotels

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Emperium EPoS sells a world class, industry specific software across 21 different countries, and by working with other industry partners and its subsidiary EPoS Direct it can supply a range of hardware solutions to support the varied demands of its clients. Emperium Software recognise that different business’s need different solutions. From its internal software dashboard it can tailor the functions of the software to meet the needs of its client and adapt as the clients business

model evolves and develops over time. The Hospitality software has evolved and moved forward with the industry and allows for a customers business to change and develop. Many pubs now offer a food or tab service, rather than just drinks served over the bar. For this reason they need to be able to track table orders, merge tables, and change table plans to accommodate different client events. The Emperium Epos software can deal with this. Tracking staff working hours is important as well. Traditionally this has been done with clocking in machines, this can all be done through touch screen tills, either by log in codes and passwords or ‘biometric scanning’ (finger print recognition). Restaurants may offer a table service so will need functionality to support this like the pubs, but many are now offering a take away service as well. By altering the configuration of the software setup the software can be programmed to give the very different requirements of the service through the same terminal. Hotels, particularly large hotels need additional functionality, and although Emperium Software is used in a number of smaller hotels, the demands of larger hotels are not catered for at its current level of development. This may change in the future. Emperium pride its self on providing and solid solution for its core business, which is restaurants, pubs, take away food establishments and businesses who have any combination of those three.

The Future of EPoS For Emperium EPoS, development is an ever evolving task. Over our 16 year history new functions are always being included. For the take away industry our route planning and mapping for deliveries was seen as cutting edge 1 year ago. Looking to the future integration with other systems; multichannel systems are moving fast with clients and consumers wanting enhanced shopping facilities, so orders can be tracked through websites, text messaging and email. Payment systems are changing with new forms of payment systems coming through. Emperium programmers will remain at the fore front of development and continue to work with its client to ensure what we are developing is in-line with the industries requirements and customer’s needs. As a software company that works only with Windows as an operating system, we will continue to work on this platform so that the operating system is stable and supported ensuring the EPoS is reliable and will be as integrated and compatible with other systems that business’s use on a day to day basis, this is not just the Microsoft Office Suite, but Sage & SAP.


EPOS Feature

ROOMMASTER GROWS WITH AWARD WINNING HOTEL GROUP

Sleek and modern in room décor and with local facilities of bars and restaurants, The Hebasca Group introduced roomMaster initially to Tommy Jacks and Hebasca Hotels so that General Manager Bo Strohm could maintain overall management on online booking capabilities and ensure an efficient process is maintained at hotel level to deliver a great guest experience. So impressed, Bo has recently added its third hotel, An’Mor to roomMaster and has extended the scope of the specialist software across the group to offer a gift card programme to maximise guest loyalty. Says Bo: “As a newcomer to the Cornwall hotel scene, we know we are up against intense competition with soaring standards, innovations rising and different tastes to cater. It is up to us to ensure we offer the greatest

The Hebasca Hotel Group has successfully integrated a third hotel to using NFS Technology Group’s specialist hotel management system to ensure total management capability of accommodation together with restaurant and leisure facilities. guest experience, and this is right from booking stages, through to experiencing our facilities and the review of their stay. “Here, roomMaster from NFS has been invaluable as a total solution provider to which we have come to rely. The multi-level functionality simplifies administration tasks so that we can run our hotels even more efficiently than before. roomMaster’s flexibility also allows us to integrate even more tasks into the software such as gift cards, allowing the technology to evolve with us as we grow, ultimately for the benefit of our guests.” Sanjay Saptashi, Head of Operations at NFS added: “As an innovative technology provider operating in the hotel industry, it’s important to be working with up and coming hotel groups such as Hebasca who are leading the way in continuing to meet the demands of their guests and deliver a great experience, and being awarded at the highest level for their efforts.”

roomMaster from NFS is a fully integrated property management software for hotels from ten to more than 1,000 rooms. It easily and seamlessly handles reservations, sales ledger, point of sale, gift cards, sales and marketing functionality and the ability to make better rate decisions through dynamic yield management. Linking to leading channel manager Navarino/SynXis, roomMaster enables automatic updates to GDS’s and leading booking sites such as Expedia, Wotif, Booking.com and Agoda. For maximum efficiency, reservations from booking sites and from the hotels own website are automatically captured by Navarino/SynXis and imported directly into the hotels’ roomMaster reservation system, eliminating the need to manually re-key reservation emails and faxes. For more information on roomMaster or further details on NFS Technology Group, please visit roommasterpms.co.uk

Hotelier & Hospitality Design

T

he Hebasca Group, which compromises Tommy Jacks Beach Hotel, Hebasca and An’Mor in the heart of Bude is one of Cornwall’s newest hotel groups and already a category winner in The Sunday Times Ultimate 100 British Hotels.

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EPOS Feature

For hospitality operators who want to use the latest mobile POS technology, Star Micronics provides a unique all-in-one Bluetooth printer and cash drawer mobile point of purchase solution. Outstanding connectivity and compact design alongside intuitive functionality and simple integration define Star’s unique solution -

Hotelier & Hospitality Design

mPOP™

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mPOP works with all major operating systems including Apple iOS™, Android™ and Windows™ to provide users with a versatile solution that is ready to work with a chosen mobile device, software and card payment system. Bluetooth connectivity results in only one mains cable being required for full operation while the mPOP LED display will quickly determine pairing status as well as any issues such as paper out, etc. With 4 USB ports, additional tablet, phone, scanner, etc charging is available from the one cable. Combining a Bluetooth thermal printer with a cash drawer, mPOP offers the ultimate space saving mobile POS system. Simple and stylish, the lightweight and portable solution is

just 10cm high and 30cm wide with a sleek design that will complement any counter top. Alternatively, mPOP with front feed receipting can easily be secured under the counter for enhanced space-saving. With intuitive top loading as well as a partial cut guillotine, the reliable 100mm/second printer automatically cuts the 58mm wide receipt. mPOP can be purchased with a plug and play scanner or this can be added as a later option. The multiple functions and connectivity associated with mPOP make processing customer transactions smooth and effortless for a range of outlets. www.Star-EMEA.com


EPOS Feature deliver real time information on how the business was performing, recognising the wide range of products offered. Says Martin Dempster, BrewDog’s Head of UK Operations. “When you’re the fastest growing food and drink company in the UK, you need a partner that can keep the pace. Aloha’s realtime data management, helps give us the edge. It’s a tool that offers flexibility and scalability, allowing us to grow with our ever expanding customer base.” Spicing Up Restaurant Growth with Aloha London based Dishoom, with café sites across London, in Shoreditch, Kings Cross, Covent Garden and newly opened in Carnaby Street, draws upon the heritage and tradition of old cafés with all-day menus paying homage to the food of Bombay. In its growth, Dishoom has been careful not to lose its essence, which has taken intensive management control and focused mobility. It is here where NFS’ Aloha POS technology, as a reliable and fully integrated restaurant management solution, has proven invaluable.

HOW TECHNOLOGY IS SHAPING HIGH GROWTH RESTAURANT BUSINESSES “Remember: no matter how good your feedback is, you always start over with the next customer.” Shep Hyken, customer service expert, keynote speaker and bestselling author.

Hotelier & Hospitality Design

Real-time understanding of customer behaviour and adapting business to suit their needs is the basis of any successful organisation. In hospitality, whether running a bar, restaurant or managing a corporate event, this is critical to growth, to ensure a great customer experience.

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Here, Luis de Souza, CEO of NFS Technology Group looks at three hospitality operators enjoying rapid growth that have used latest EPOS technology to deliver a great customer experience.

Scottish craft brewer BrewDog, founded in 2007 by co-founders James Watt and Martin Dickie, is currently the UK’s fastest growing alternative beer brand, with its Punk India Pale Ale being Britain’s top selling craft beer.

The NFS solution Dishoom is using encompasses all aspects of the Aloha technology, from tableside ordering through to payments with full integration to guest management and kitchen technology.

And with the growing importance of social media, the Dishoom brand has also been well positioned with an extensive following, ensuring active engagement with customers to ensure any comments are acknowledged and responded to as quickly as possible. A As the business continues to lead the way, philosophy that has led to a significant NFS Aloha was selected as a total software customer loyalty. solution that could enable tight control of both front of house and back of house Creating a unique management system with Aloha operations. Now operating on a global scale with latest plans to go trans-atlantic and open a Brewery in Columbus, Ohio, BrewDog bars can be found across the UK and internationally as far apart as Tokyo and Brazil.

The NFS EPoS solution was selected to provide a multi- site platform to manage operations efficiently based on speed of BrewDog uses NFS’ specialist Aloha POS service, ease of use, cost and reliability. software and newest web portal offering to enable a smooth running service at all NFS also provided a fully integrated back its bars, with a unique ability to add on office solution for inventory management future locations in line with rapid global as well as a range of web-based management information services to expansion plans. NFS Supports BrewDog Growth Plans

Brian Trollip, Operations Director at Dishoom said: “Through our continued growth, we rely on NFS’ Aloha system to look after all of our POS requirements, and help us to deliver a seamless and efficient service to our guests.”

Cabana chose Aloha POS software and newest web portal to enable an efficient running service across all of its restaurants, with a unique ability to add on future locations in line with rapid expansion plans. The Brasilian barbeque chain, with seven current UK wide locations


EPOS Feature

including sites at the Covent Garden, Westfield and Wembley, brings the unique flavours, culture and community spirit of Brasil into the restaurant experience. As the business grows, with the most recent and largest 5,000 sq ft restaurant opening in the world famous O2 Centre in London, founding partners Jamie Barber and David Ponte looked to install one software system that could enable tighter control and mobility across all of its sites. Aloha EPoS system was selected featuring specialist NFS real time hosted solutions including Pulse, Restaurant Guard, Loyalty, Gift Card and Insight to form an all encompassing solution that allows Cabana to efficiently monitor and manage all aspects of restaurant kitchen, above store and front of house services.

is key to better business management as well as growth that comes through dynamic customer engagement.” NFS Aloha supports the growth as a highly reliable centralized and management software tool. Together with the selection of specialist hosted services it can be hand picked to suit individual restaurant climates and management requirements from one site to multiple.” For more information on Aloha, Rendezvous or NFS Technology Group’s software solutions, please visit www.nfs-hospitality.com

“The NFS Pulse Solution delivers this real time information directly to me direct to my smart phone, wherever I am at the time, and going forward, we see it as a platform to build a better and more dynamic restaurant reporting solution for Cabana. We have also deployed a great mobile solution from NFS, the Orderman Solution, which has proven far more reliable because it uses the RF frequency, which does not interfere with customers’ own WiFi applications.” Luis de Souza concluded: “We now live in a world where the immediacy of information and communication is a key driver for business success, for both smaller independent business operators and multisite chains. “We are very excited to be working with many of the leading UK restaurant operators. There is a growing recognition that the right integrated technology delivering real time information

Hotelier & Hospitality Design

Says Jamie Barber, Founding Partner at Cabana: “As a growing restaurant operator, we were keen to find a technology solution that was scaleable and could deliver valuable real time information. For me, being able to see in real time sales and related information is invaluable, particularly for new sites where sales growth is an importance indicator of success.

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Hotelier & Hospitality Design


DOMESTIC MEETS COMMERCIAL WITH myPRO FROM ELECTROLUX PROFESSIONAL

Electrolux Professional has unveiled the all new myPRO washer and dryer range. Engineered to bridge the gap in the market for a laundry solution that sits between the domestic and commercial markets, myPRO meets the needs of small businesses including hotels, bed and breakfasts, hair and beauty salons, sports clubs, facilities management companies and restaurants.

Hotelier & Hospitality Design

myPRO presents an opportunity for small businesses to bring their laundry in house, or for those which may be struggling to keep up with the constant demand for clean linen, towels, mops and cloths while working with domestic washers and dryers, to improve the quality of their output.

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The new laundry range offers significant benefits over domestic appliances as it completes a wash cycle in half the time, thanks to a host of professional programs. Additionally, great wash results are guaranteed time after time thanks to the Electrolux SpeedCare drum, while peace of mind is provided through the professional warranty designed for light commercial use. Mick Christian, Regional Training and Demonstration at Electrolux

Professional – Laundry, UK comments: “myPRO represents a reliable investment for small businesses which produces best-in-class results on a realistic budget. The bespoke solution will mean business owners no longer need to worry about their ability to remove tough stains from linen, or about whether the linen will be ready on time, so they can spend more time tending to their customers’ needs. “During the product development of myPRO we prioritised durability, speed and quality, with additional focus on eco-innovation and the end result will save water, energy and consequently, money.” For more information please visit www.electrolux.co.uk/myPRO, or our social media channels; @ElectroluxProUK on Twitter, and also LinkedIn. Quick facts to compare myPRO to conventional domestic machines: • 3 times longer lifetime due to more durable construction with professional components • Up to 50% faster with professional programs • Great results every time thanks to the unique Electrolux SpeedCare drum • Warranty for professional use

Electrolux Professional Telephone: 08444 631 261 www.electrolux.co.uk/professional


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Saves water. Saves energy. Saves money. Quite simply, myPRO has a Green soul! The smart professional washing machine with A+++ energy efficiency Greater hygiene with dedicated disinfection programs Shorter drying cycle with Automatic Moisture Control

... and all the benefits you need on a sensible budget. myPRO gives you the advantages of a unique professional design with just the technology you need. A great and reliable investment that will serve you well for many years.

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Hotelier & Hospitality Design

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Hotelier & Hospitality Design - February 2016  
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