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April 2016: Industry News, Upcoming Shows, Outdoor Hospitality, Business Matters

Hotelier & Hospitality Design

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Contents April 2016

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www.hotelierandhospitality.com Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas. From recent hotel renovations and openings to award-winning luxury hotels and hotel construction projects, HHD Magazine keeps you informed on news that matters most to your hospitality business.

Contact Us Matt Scott

Publication Manager 01843 570940 matt@hotelierandhospitality.com

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Publishing Director 01843 595818 tony@hotelierandhoteldesign.com

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Industry News Upcoming Shows Postshow Review Outdoor Hospitality Business Matters












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News Marco Pierre White is to open his latest Steakhouse Bar & Grill at the four-star Castle Hotel in Windsor this month. The 80-cover restaurant will offer what White calls ‘affordable glamour’, serving a selection of English and French dishes.

Marco Pierre White to open Steakhouse Bar & Grill in Windsor

It will be the chef’s 13th steakhouse to open across the UK and Northern Ireland under a franchise agreement with Black and White Hospitality. John Willcock, general manager at the Castle Hotel Windsor, said: “It’s wonderful news for our hotel guests and visiting diners that we have been able to gain such an authentic and exciting restaurant adjoining the hotel. Dishes will include Entrecôte of Veal and Cambridge Burnt Cream and 28-day aged Native Breed Steaks. White said: “My menus are designed to offer something for everybody, for every price point and budget, as

the future of eating out is affordable glamour.” Originally a Mecure property, the 108-room Castle Hotel Windsor was re-branded under Accor’s high-end MGallery collection last year.

It is the first MGallery hotel to welcome a Steakhouse Bar & Grill, joining its sister Mercure sites in Leicester, Oxford, Stratford-uponAvon and London Bridge which operate under the Marco’s New York Italian Brand.

Hotelier & Hospitality Design

The Pig At Combe Takes Shape As Bookings Open


The newest Pig hotel will open its doors in early July with bookings being taken from March 9 as the property begins to take shape. The Pig at Combe in Otter Valley near Honiton, Devon, is the fifth property in the ‘Piggy’ litter, joining the Robin Hutson group alongside boutiques in Brockenhurst, Bath, Southampton and Dorset. Now with the hotel gearing up to launch, details for the new 27-bedroom The Pig at Combe have been revealed and include a number of elements that break away from the norm. The entrance to the hotel and ‘Great Hall’ have been converted into the main bar, where guests will be greeted with a long bar, oversized sofas and chairs, along with an open fire, shaking up the traditional arrival experience. The panelled banqueting room and drawing room have been turned into a more informal restaurant, complete with bare wood floors and restored shutters. The former dining rooms have become cosy sitting rooms. The garden space has been transformed into an atmospheric indoor-outdoor bar and dining area with wood fired oven, oversized tables and benches.

The previously unused attic floor in the main house has been converted into bedrooms, while the original Georgian stable block, also previously unused, has been turned into quirky ‘Horse Yard’ rooms. The original Georgian kitchen has become a private dining room, with a ‘below stairs experience’. The old laundry has been turned around to be home to its own private terrace and garden, while inside the walled garden, 2 potting sheds have been transformed into treatment rooms offering a range of ‘Piggy’ massages. Two thatched Devon longhouses in the grounds will provide additional private cottage style accommodation. The kitchen garden will become the ‘beating heart’ of the new addition, with

three walled gardens – the vegetable garden, herb garden and infusion garden – providing much produce to the hotel’s kitchen and menus. CEO of Home Grown Hotels Robin Hutson said: “We’re really over the moon with the building progress at The Pig-at Combe – outside we are busy planting and seeing new shoots in the kitchen garden, and inside whilst deformalising the space we are renewing every pipe and wire, stripping off layers of varnish, and scouring the country for quirky and unique artifacts. Combe sits well within the footprint of our other four locations. Demand has been very high for the existing properties and our guests want more Pig’s in more locations but we will only create them if we find exceptional sites like this – possibly the finest hotel building in this neck of the woods.”

News Hotel Marketing Association partners with HOSPA The Hotel Marketing Association (HMA) has signed a management agreement with the Hospitality Finance, Revenue Management and IT Professionals Association (HOSPA) to provide hospitality marketing expertise to its membership. The agreement sees HOSPA become responsible for HMA’s administration while the marketing organisation, formed 40 years ago, will provide all aspects of marketing, including updates on trends, views and strategy, to HOSPA members. HMA chairman Ed Purnell said joining HOSPA was an ‘obvious next chapter’ for his organisation. He said: “The impact of the digital era on our industry has been exciting and fast-paced. Marketing professionals have had to adapt quickly to ensure that they keep their strategies relevant and optimised. This has naturally aligned marketers and marketing intelligence with revenue management and systems infrastructure.” HOSPA chairman Chris Upton, whose non-profit organisation is designed to bring together hospitality professionals working in the areas of from financial management, revenue management and IT, said: “The HMA’s objectives form a natural fit with our own, especially at a time when marketing is increasingly becoming an integral part of HOSPA’s three membership disciplines and communities – hospitality finance, revenue management and IT. We look forward to supporting the HMA in enhancing high marketing standards and practice; and to benefiting from the HMA’s marketing professionalism and expertise.” HOSPA currently has a membership of 1,100. As a result of the agreement All HMA members will automatically become HOSPA members.

Work begins on world’s most authentic titanic hotel

Work has begun to fully restore the former Harland & Wolff Headquarters building and Drawing Offices in Belfast’s Titanic Quarter. The iconic buildings, where RMS Titanic and 1,000 other ships were conceived and designed, will include a new boutique hotel and public heritage space. The development of the four-storey, 84-bedroom hotel is being managed by Titanic Quarter Ltd. It will be the world’s most authentic Titanic-themed hotel. Titanic Foundation, with the help of a £4.9m grant from the Heritage Lottery Fund’s Heritage Enterprise programme, is supporting the restoration of the Drawing Offices. The scheme, which will include three pavilions, will be publicly accessible for tours, events and exhibitions. Both projects are due to open in 2017, creating 100 new jobs. Kerrie Sweeney, Chief Executive of Titanic Foundation, said: “The Harland & Wolff Drawing Offices are one of Northern Ireland’s most significant and important historical buildings. It is a building of global significance where over 1,000 ships were designed including Titanic, Britannic and Olympic. Today marks a key milestone in its long-awaited restoration.”

Bearsden Hotel To Open This Month After £3M Transformation Independent Scottish hotel group Manorview Hotels is gearing up to unveil the new look at its Boclair House Hotel in Bearsden, after investing £3m into transforming the property. The Tudor mansion will open its doors at the end of March and is bidding to become one of Scotland’s most prestigious wedding venues.

Situated at the foot of Boclair Hill and set in two acres of landscaped gardens, Boclair House Hotel will be available for exclusive-use weddings, special occasion dining, Boclair House Hotel. It is a stunning venue and we expect celebrations and afternoon tea. to host many happy occasions over the years. The fact It will have 12 individually styled suites, a stand-alone that we already have bookings for 67 weddings and special restaurant serving fresh locally sourced Scottish produce, occasions shows the level of interest in this stunning new and a grand ballroom, which will cater for weddings parties venue. of up to 160 daytime guests and 200 evening guests. “As a group we are continually growing our portfolio. We Steve Graham, managing director, Manorview Hotels are a customer-focused business, customer service and & Leisure Group said: “We are delighted to be opening attention to detail is at the heart of the business.”

Hotelier & Hospitality Design

It’s already got off to an impressive start with its first wedding planned for April 2016 and a further 67 weddings and events booked over the next 12 months.



King Street Townhouse Unveils Infinity Rooftop Pool Manchester newest hot boutique hotel, King Street Townhouse has unveiled the city’s first hotel rooftop pool. The hotel, which is the fourth boutique in the Eclectic Hotels portfolio, opened in December and now the pool has officially been revealed, sitting seven floors atop the Grade-II listed building. The infinity pool boasts panoramic views across the city of Manchester and completes the King Street Townhouse’s new spa, comprising

of the pool, a Helos steam room, relaxation room and two treatment rooms. The rooftop is also home to a south facing terrace, where guests can enjoy drinks and afternoon tea. Eamonn O’Loughlin, owner of Eclectic Hotels, said: “In today’s work-centred world, people value their free time, now, more than anything, therefore it was imperative we provided our guests with a soothing haven of serenity, relaxation and tranquil surroundings, a world away from

the busy life below. We are proud to say the new rooftop spa does just that, and we look forward to welcoming residents to the city’s newest premier facilities.” The 40-bedroom King Street Townhouse is part of Eclectic Hotels, which also operates Great John Street, Didsbury House Hotel, Eleven Didsbury Park and On the 7th Members’ Club at MediaCityUK.

Hotel Guests’ Top Cleanliness Concern Is What Lies Between The Sheets A new survey by Miele Professional has found that over a quarter (26%) of UK hotel guests worry about the cleanliness of the room that they are staying in. Of those who do worry, over 60% were concerned over the state of the bed sheets, pillows and bed covers/ blankets. 52% of respondents said that they didn’t like the thought of items being unhygienic and a further 44% were worried about catching germs from previous users.

Hotelier & Hospitality Design

The research revealed that with 90% of people visiting hotels for pleasure rather than business, nearly two thirds (62%) listed a comfy/big bed as the top factor that makes them feel most at home when staying in a hotel, with a good breakfast also being of high importance (41%). Over a third (39%) of respondents stated that clean, crisp sheets on the bed made them feel most comfortable.


The Miele Professional research also revealed that 55% of consumers list high levels of cleanliness as an influential factor in encouraging them to return to a hotel. This was the second most influential factor behind competitive pricing (64%). 69% listed an unclean room as the factor most likely to put them off returning to a hotel, with a generally unclean hotel coming in second place (66%) and unfriendly service close behind (54%). The survey also revealed that three quarters (75%) of consumers feel that the cleanliness of the hotel room most influences their perception of a hotel’s values. Les Marshall, Sales & Marketing Director at Miele Professional comments: “It is evident that hotel guests in the UK expect high standards when it comes to the cleanliness of their hotel rooms and, most importantly, their bed linen. Providing pristine laundry for your guests reflects standards of quality that customers are looking for. Having laundry

facilities on site means that any hotel manager can be safe in the knowledge that their laundry is clean, that it will be ready on time and that it will be cleaned to their customers’ high standards.” Miele Professional offers a wide range of laundry equipment. Choosing to install a Miele Professional on-premise laundry allows hotels to oversee the laundry process in-house, and giving them greater control over their linen by ensuring it is thoroughly cleaned without compromising on the end product whilst reducing costs over the lifecycle of the machines. Miele Professional has created a wide range of water efficient washing machines, all of which use less water than conventional washing machines without compromising wash performance. The Little Giant range of machines (including models PW6055, PW6065) minimises energy consumption and has water efficient programmes that optimise the water needed for each cycle. The cycles are short – 6.5kg of laundry can be washed and dried in Little Giants in little over an hour (85 mins). Miele Professional’s heat-pump dryers, PT 5137 WP, PT 8257 WP and PT 8337 WP have a load capacity of 6.5kg – 16kg and are leading the field in energy efficiency. With a reduction in energy consumption of up to 60% and short cycle times, the machines are perfectly geared to save costs for businesses with a high laundry turnover, such as hotels, as well as actively contributing to protecting the environment. For more information on Miele Professional’s products, please phone 0844 8936907 or visit: www.miele-professional.co.uk. To download the on-premises laundry e-book visit www.miele-professional.co.uk/opl-ebook Follow us on Twitter @MieleProf


Johnson Targets Hotel Industry Gallery Direct’s Carson Leather Armchair With £15M Acquisition Johnson Ser vice Group (JSG), the Cheshire-based textile services firm behind the Johnsons brand of dry cleaning stores, has a c q u i r e d Z i p Tex t i l e s Limited, a provider to the hotel sector, in a multimillion pound deal. JSG has bought the entire share capital of Zip for £15m, in addition to a debt of £2.7m to finance recently installed processing equipment. Zip provides services to the hotel and leisure sector from a facility in Birmingham and will now expand JSG’s reach in central England as well as boost its reputation within the hospitality industry. JSG said: “Zip is an extremely well invested business that offers good synergies with Bourne, geographical reach and scope to increase processing capacity significantly.”

The deal follows a number of acquisitions made by Johnson last year, including the purchase of linen hire and laundry business Ashbon Services Limited for £6.25m in November. JSG CEO Chris Sander continued: “Having expanded our hotel and restaurant divisions through the acquisitions of Ashbon and London Linen, the addition of Zip to the JSG family marks the latest milestone in our growth strategy.” Zip, which achieved revenue of £7m in the 12 months to January 31, is expected to be immediately earnings enhancing.

The Carson Ebony Leather Armchair from Gallery Direct offers an ubercool design. With its sleek curves and dark ebony leather upholstery, this luxury armchair brings simple elegance to a room while offering practicality and comfort. To give a deco glitz look, combine the Carson chair with the Banbury Mirror for a perfect on trend interior. The Banbury is a sophisticated window style mirror that offers cool sophisticated design. With individual mirror panels and a metal frame with a burnished brass finish, it would suit a range of interiors.

NICK ASHBY APPOINTED SALES MANAGER AT FUTURE INNS HOTEL The Future Inns group has announced the appointment of Nick Ashby to the position of Sales Manager at its Future Inn hotel in Wales. With over 15 years of experience in the hospitality and conference industry Nick moves up from his five year position as conference coordinator.

Paul Lago, Group Operations Manager of Future Inns said: “This appointment recognises Nick’s success and contribution to the growth of our corporate and conferencing events at our hotel. Our philosophy is to develop our team internally and are pleased that Nick is one of many of our success stories since we opened our doors 11 years ago. We wish Nick every success in his new role.”

sales. I believe we have an exciting and compelling sales offer; the hotel is perfectly placed in the Bay with free onsite parking, a restaurant and eight purpose built conference rooms.

Nick Ashby said “I am delighted to be looking after sales for all aspects of the hotel and look forward to further developing our corporate, wedding and rooms

We have also invested significantly in becoming the most cycle friendly hotel in Cardiff through our Bike to the Future scheme. I am thrilled to be part of such a great team.”

Nick Ashby, Sales Manager of Future Inns

Hotelier & Hospitality Design

With hotels in Bristol and Plymouth, the group launched its flagship 197 bedroom hotel in Cardiff in 2005. Located in the Welsh capital, the hotel with onsite ‘Thomas’ restaurant and conference facilities, employs 71 members of staff.


Upcoming Shows

STYLE & FLAIR THIS SUMMER Summer will soon be upon us and The Manchester Furniture Show, (17 - 19 July, Manchester Central), returns this year with more exhibitors, more new ranges and a summer feast full of flair and design.

Hotelier & Hospitality Design

After the success of last year’s show, the main hall sold out quickly and the exhibitor list is again full of some of the leading names in furniture and interior furnishings, including Baker, Bluebone, Buoyant, Gallery Direct, Lebus, Morris, Nolte, Scan Thor, Westbridge, Rauch, Wood Brothers and Whitemeadow.


Returning exhibitors include Flintshire based upholstery major Westbridge, who operate from four production sites in the UK. Sales Director Nicola Bell said after the 2015 show “We were pleasantly surprised to find that at the end of each day we had taken more orders that the same time last year! So perhaps the quantity of visitors was smaller but the quality greater? We had a great show and it was good to see other new faces there. We will be back next year!” Also returning are German exhibitors Rauch and Nolte Mobel who both especially make designs for the UK market. Both praised last years show and instantly rebooked for 2016. Michael Taterstall, Nolte Sales Director, said “We are very pleased with the results of the Show, it has been a well organised and good Show to do and has a really nice feel to it. Our stand has been very busy with existing and new customers and we’ll be back.’

Upcoming Shows Gallery Direct are returning with a larger stand and will again introduce new furniture and accessory collections. They are guaranteed to make a splash with an abundance of style, texture and inventive design. Furniture isn’t the only star of the Manchester Show. Lighting, mirrors, art, rugs, decorative accessories and soft furnishings are all to be found in copious amounts. Some of the most imaginative accessory companies in the UK, including DB Mirrors, Flair Rugs, Hookes Interiors, Wire Lamps and Wilde Java are all bringing new designs to tempt buyers. The award winning venue, the iconic Manchester Central building; which combines stunning architecture with a relaxed atmosphere is also a big feature of the event. This former central rail station, with its spectacular arched glazed roof, creates a unique show experience for exhibitors and visitors alike. To see the latest designs in every style of furniture and accessory from traditional to contemporary, colours from soft cool to vibrant bright, visit the Manchester Furniture Show, Manchester Central, 17 - 19 July. Only 2 hours from London, it’s where you’ll find the best new products on the market this summer.

Hotelier & Hospitality Design

For a full list of exhibitors and further information visit: www.manchesterfurnitureshow.com


Upcoming Shows


Share your passion for coffee with 5,000 like-minded visitors at this year’s Caffè Culture Show, the UK’s longest-running and leading event for the café industry. Celebrating its 11th anniversary, the show takes place on Tuesday 10 and Wednesday 11 May 2016 at Olympia London. Meet award-winning artisan roasters, baristas, food and drink producers, and world-leading suppliers and manufacturers. 6 things you must do at the Caffè Culture Show… 1.

Get tips, advice and support

The show supports businesses of all sizes and stages from one-shop independents to multi-location operations, recent start-ups to mature businesses. Knowing where to turn for help can be difficult, so the Business Theatre offers a packed programme of advice sessions.

Hotelier & Hospitality Design

The Caffè Fundamentals programme offers inspiration to help build your business, attract new customers and develop a unique proposition. The Caffè Enterprise sessions discuss how to secure investment and turn your business into a major brand.


Expert speakers include Shoreditch Grind founder David Abrahamovitch, coffee bar consultant John Richardson, the SCAE’s Tim Sturk, private equity adviser Hugh Costello, retail design and branding consultant Angus Tilbury and business marketing specialist and national journalist Guy Clapperton. 2.

Celebrate the UK coffee roasting scene

Back by popular demand is the Independent Coffee Roasters’ Village. Championing some of the finest UK roasting talent, this is the perfect place to find smallbatch roasters.


Tasting tutorials

Stars of the tea and coffee world present over 30 minimasterclasses to educate and inspire. Latte art, coffee cocktails and tea-tasting challenges are on the menu. 4.

Support local producers

Recognising that many operators want to source from small, local producers, the Artisan Food Market celebrates craft enterprise. Meet award-winning independent producers of baked goods to craft beers, healthy snacks to indulgent treats. 5.

Go cupping!

New for 2016 is the Cupping Zone. Expert palates will be hosting tasting tutorials and advising on sensory subtleties and coffee blends to complement food. 6.

Meet hundreds of exhibitors

From coffee to cleaning, roasters to refrigeration, technology to training, there are over 200 exhibitors to help you kit out a new business or refresh your supplier list. Cafeconomy – State of the Nation John Richardson presents this year’s Caffè Culture Show Cafeconomy research, exploring the state of the market and consumer views of the coffee shop experience. In 2015, 92% of independent UK operators felt confident and optimistic for the coming year with 80% expecting to grow. Free ticket registration is now open at www.caffecultureshow.com/register

How clean and hygienic are your facilities? UK gym-goers are not too ‘clean-living’ according to Initial Washroom Hygiene who revealed from a recent gym bag study that 60% of gym bags carry high levels* of bacterial contamination. Swab tests carried out found that more than one in three (35%) bags harboured coliform bacteria on the handle. These bacteria are typical indicators of poor hygiene and, outside the body are predominantly found in faecal matter. Any presence of coliform bacteria carries a significant threat of illness and cross contamination, yet the dirtiest bag within the test contained seven times the acceptable level of coliform counts. Bags made of leather were found to hold more bacteria than those made of canvas or nylon - the spongy surface texture of leather providing the perfect conditions for bacteria to live and grow. With bags designed to be carried and handled by their owners, and research estimating that 80% of all infections are transmitted by hands, thorough washing and hygiene practices are crucial in combatting the spread of bacteria. This is especially true in busy gym environments, which typically have high footfall, multiple touch-points and warm conditions.

Hotelier & Hospitality Design

Interestingly, tests also revealed that bags belonging to females were just as likely to have high levels of bacteria as those belonging to males (64% vs. 61% respectively).


Dr Peter Barratt, technical manager, Initial Washroom Hygiene, said: “Gym bags are portable - we take them with us into our homes, places of work, in our cars, and on public transport. If they become contaminated, their potential for accumulating and transferring bacteria and virus particles is significant. Our study demonstrates how relevant the provision of easily accessible hand washing facilities and hand sanitisers is in gyms, to help prevent cross contamination between members. It’s also down to individuals to take responsibility for their own hand hygiene by following correct handwashing guidelines: between 20 and 30 seconds is the recommended time for thorough hand washing. This is one of the tips we give school children because if we can make hand washing and sanitising a habit at an early age, we’ll all be a little better off. As well as keeping yourself fit in the gym, it’s important to remember to stay healthy at the same time.” *‘High levels’ are defined as any sample containing an ATP (adenosine triphosphate) reading of 500 Relative Light Units or above using the Hygiena SystemSure process on either the handle or inside of the bag.

New Cleaning & Hygiene Show to launch in Manchester April 2016 will see the launch of the new Manchester Cleaning Show - a regional spin-off trade event within the Cleaning Show portfolio. The Manchester Cleaning Show has now been officially announced with inaugural dates of 6-7 April 2016 at Event City in Manchester. Many of the major brands from the cleaning industry have already confirmed their support by booking stands including machine manufacturers Kärcher, Nilfisk and Sebo; chemical manufacturers Greyland and Buckeye; window cleaning equipment providers Unger; software providers Innovise, Cleanlink Software and Templa, as well as other major brands including Cromwell Polythene, the Woolsafe Organisation, Morclean, Signature Aromas, Spinaclean and Catsus. Organised by the British Cleaning Council and Quartz Business Media, the event promises to offer great deals on a wide range of products and services for anyone with responsibility for cleaning, hygiene or facilities management. Those interested in attending can register for their free pass now online at www.cleaningshow.co.uk/manchester

Postshow Review

Hotelympia 2016 Sees 15% Surge in Visitor Numbers Visitors arrived in their droves to Hotelympia 2016 – with the show welcoming over 26,000 attendees* through its doors and recording a massive 15% surge in numbers, for its four-day run. With almost 1000 innovative Food and Drink, Technology, Catering Equipment, Interiors and Waste Management companies set across the show’s 300,000 square feet, the throng of visitors was rewarded with ground-breaking new products, new features and big names. The show floor was alive with talk of high quality, bighitting visitors, those with purchasing power and national account representatives, proving that Hotelympia has the contacts book and pulling power to attract the right people at the right time. Hotelympia exhibitors commented on this year’s show: Nigel Crane, MD, Essential Cuisine: “The show’s been absolutely fabulous, it’s been busy for the whole four days and I think it’s been busier than the last two Hotelympia shows put together.” CESA Director, Keith Warren: “The strength of the partnership between Hotelympia and CESA has helped develop the attendance of the show, particularly in respect of group buyers. Put simply, Hotelympia is undoubtedly the strongest exhibition for catering equipment suppliers.” Graham Cornhill, Managing Director, Wi-Q: “The show’s been very successful. We’ve probably picked up over 100 leads – we’ve got good quality leads, superb quality leads, the right people, the right positions, and the right engagement and interaction, and that’s all you can ask for. So, the show’s done its job.”Rosalind Atkins, Business Development, Utopia: “Hotelympia has gone

really well, Monday was surprisingly very, very busy and our best day by far. Quality of leads has been fantastic, volume of leads has been fantastic and we gained some contacts that we didn’t imagine we’d ever get.” Show highlights included The Staff Canteen Live – Skillery, which over four days was able to showcase one of the most stellar line-up of chefs ever amassed on UK soil. Tom Kerridge, Clare Smyth, Simon Rogan, Graham Garrett, Claude Bosi, Nathan Outlaw and Angela Hartnett were among those chefs, sharing some 24 Michelin stars, to offer demos. Elsewhere, on day one, the Godfather of them all, Anton Mosimann OBE, was inaugurated into the Hotelympia Hall of Fame in front of a packed audience. The Swiss master was just one of a number of Stage high points, with the attraction providing the platform for the finals of Hotelympia’s Innovation Awards and the World Food Innovation Awards. 2016’s most ingenious new products were also celebrated alongside the UK’s best designed new restaurant, The Bombay Brasserie; as recipient of the Hotelympia Restaurant Design Award. Hot topics such as the Brexit; the chef shortage, the proposed taxation on sugar, and the national living wage were put firmly under the microscope, while the latest design trends, industry insight, sustainable best practice and hospitality technology were hotly debated. World renowned chef and restaurateur Jason Atherton headlined the Hotelympia Food Service 2020 Conference discussing his growing number of sites in a fascinating talk entitled ‘re-imagining global for local’. The one and half day event comprised of educational content sessions as well as restaurant familiarisation trips.

Hotelier & Hospitality Design

Toby Wand, Managing Director at Fresh Montgomery, said: “Thank you to everyone who made the show such a massive success, we’re proud to yet again provide the perfect platform for our innovative exhibitors to do what they do best, proud to provide visitors with the most relevant tools and insight to face 2016 head-on, and immensely proud to smash 2014’s attendance record.


“We’re also particularly pleased with the quality of visitor. My team was inundated with praise from exhibitors, many of which had been mobbed by group buyers and those with purchasing clout. Proof if it were needed of the unique opportunity that this show presents. “With so many exhibitors signing up to do it all again in two years’ time, we can’t wait for Hotelympia 2018.” On day two of the show, The Big Event, Hotelympia’s traditional Gala Dinner celebration welcomed over 550 people, treating them to a St David’s day-themed menu and entertainment. The night raised over £70,000 for the Springboard Charity.

Outdoor hospitality


Contemporary Sun Shading

The Cubola Sun Shade has been created to offer shelter and protection from the sun enhancing outdoor living. This exclusive pergola awning distinguishes itself by its sleek modern design. Call 0800 0742 721 or email sbi.install@btinternet.com www.sbiproducts.co.uk

Piazzola Shade A unique feature of this strong and versatile frame enables effective sun protection for both large and small areas (up to 6m X 5m). The Piazzola速 incorporates a supported fabric patio roof which operates automatically from an internal motor. A full range of awning fabric colours and patterns are available. Ideal for the home, hotels, restaurants and cafes. During rain or showers you do not have to close the Piazzola速 as it is equipped with a gutter system for easy drainage. The Piazzola速 frame is available in the following colors: RAL9010 Bright white, RAL 9016 Traffic white, RAL 9001 White cream, RAL 7016 Anthracite, All RAL colours available as a special order. Call 0800 0742 721 or email sbi.install@btinternet.com www.sbiproducts.co.uk

Hotelier & Hospitality Design

The Piazzola速 is a beautifully designed awning with a minimalistic pergola frame.


Outdoor Hospitality


With over 35 years’ experience of designing and manufacturing barbecues and a variety of gas appliances with C.E approval Kirklees Developments now produce 2 sizes of hog roasters, to cook up to 200lb pigs.


Hotelier & Hospitality Design

he 200lb pig roaster, the largest on the market, has a viewing window and wooden handles for comfort. It`s geared motor unit is 4 times the power of smaller roasters in its class. Chickens, jacket potatoes etc. can be cooked in the optional attachment & tall chefs may specify the optional adjustable carving brackets. Carving trays are also available.


overall size and independently controllable burners. In 2015 we designed a new Decarboniser soak tank.

Kirklees Developments produce an extensive range of large professional catering grill & griddle barbecues including the widely respected Masterchef and Zenith ranges.

Built for ease of use and robustness. Fabricated from stainless steel with 150Litre usable capacity. Simply switch it on, leave your pans and grills in it overnight, take out the clean stuff in the morning.

The 8 burner Magnum has removable grills for easy cleaning and is most versatile due to its

Tel: 01484 401134 Email: enquiries@kdev.co.uk Web: www.kdev.co.uk

Outdoor Hospitality

Canopies UK - New for the hospitality industry!

Hotels and restaurants can now maximise their outdoor space all year round Our products really are state of the art! With an automated retractable roofing system and accessories ranging from heating to interior lighting and the option of having windows and doors you really can build a canopy to suit your establishment.

Deliver incremental revenue for your business!

Our products will: . Maximise your outdoor space all year round . Enable you to serve more covers . Increase your weekly revenue . Provide a private party area . Improve your customers dining experience . Stand out from the competition

See how we can transform your outdoor space

Call Karen on 01254 777002 Ext: 221

www.canopiesuk.co.uk Email: karen@canopiesuk.co.uk


HOG ROAST UP TO 200lb From only £1885


Call us now on 01484 401134, emails us at enquiries@kdev.co.uk, or visit our website:

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From only £1430

Hotelier & Hospitality Design

MASTERCHEF from only £839


April 2015



Park Inn by Radisson Hotel Newhey Carpets, a leading British manufacturer and specialist designer of innovative, high performance and sustainable commercial carpets, produced over 20,000 square metres of Graphics Tufted and Colortec+ carpet for the Park Inn by Radisson Hotel & Conference Centre London Heathrow. Rezidor’s mid-market brand Park Inn by Radisson Hotels have invested £50 million to refurbish 21 of their UK sites. The Park Inn by Radisson Hotel & Conference Centre London Heathrow is one of Rezidor’s flagship hotels. The hotel was granted £13 million of the total investment figure to refurbish the guestrooms, corridors and public areas.

Hotelier & Hospitality Design

The hotel which is situated only 1.6 kilometres from Heathrow Airport, wanted to introduce a stylish contemporary feel to the interior. Newhey Carpets worked closely with interior design practice Trevillion Interiors, based in Hertfordshire, to create the brand standard designs to suit both business and leisure guests. A simple but sophisticated 3 colour Graphics Tufted design was chosen for the guestrooms incorporating a different colour scheme for each of the 5 floors. The corridors mirrored the colour scheme of the guestrooms, where a Colortec+ construction was specified due to the requirement for panel and runner features throughout.


The renovation featured and air-force blue and smoke grey colour scheme, which fitted perfectly with the hotels brand design. The newly refurbished hotel has 895 guestrooms and can cater for up to 700 delegates in the stylish new conference and meeting facilities, which have the largest capacity in Heathrow for residential conferences. The whole renovation project was ongoing throughout 2014 and also included carpet being supplied to Park Inn by Radisson Manchester and Telford. There are also a number of other sites that are currently at design stage. For more information please visit www.newheycarpets.co.uk

summer 365

extend your outdoor season with the heating solution experts Smartfire UK Whether you wish to create an intimate setting in your outdoor space or want a warm and toasty atmosphere for dining and drinks, Smartfire have a solution. Our exclusive Bromic and Ecosmart products from the Bromic range of electric, gas or Lpg heaters to the stylish Styx Bio ethanol fire will efficiently heat your outdoor space to extend the season.

For more information contact Sales@smartfireuk.com or call 020 7384 1677 Smart Fire UK Ltd 80 New Kings Road SW6 4LT

Business Matters

Signs for Safety O

ne of the biggest tasks faced in ensuring good health and safety practice is the communication of information. It is vital that everyone concerned understands risks and how they should be dealt with. For this reason, the proper signage in a building, is essential, as it is one of the main points of reference and contact for staff, customers or inhabitants. These signs should be found anywhere in which a potential hazard might be found, and the aim is to clearly indicate the danger so that it may be avoided. We produce good quality signage at reasonable prices (mainly due to our in-house capabilities and skill to manufacture on our own substrates here in the UK). SignsforSafety adhere firmly to legislative requirements, including BS ISO 3864 and BS EN ISO 7010, which are the benchmarks of our industry. We produce good quality signage at reasonable prices (mainly due to our in-house capabilities and skill to manufacture on our own substrates here in the UK). SignsforSafety adhere firmly to legislative requirements, including BS ISO 3864 and BS EN ISO 7010, which are the benchmarks of our industry.

Hotelier & Hospitality Design

Unlike most other signage suppliers, SignsforSafety carry extensive stock to meet nationwide delivery requirements, as well as having a department dedicated to bespoke signage and projects. Our material range includes Photoluminescent vinyl and Rigid, White Vinyl/Rigid, Foamex, Aluminium, Perspex, Vynalast, stainless steel/brass and many more on request. Our Photoluminescent material Telglowᾀᴚ, properly energized, will provide illumination for up to 18 hours and creates a new vision of direction and spatial awareness to improve safety way guidance systems in darkness and smoky conditions. The material is self-charging from ambient light, requires no installation wiring, reducing the need for emergency lighting and has little or no maintenance.


Our main range for statutory health & safety signage, alongside our information, community and commissioned signage/ posters cover various categories, subsequently each sector is catered for. These signs can convey a variety of meanings, because in many cases, the simple warning of danger is not adequate.

The very best health and safety systems use a complete set of signs that not only help to prevent dangerous situations, but instruct people what to do in the event of an emergency. Having the proper signage in your place of work, building or residence can significantly reduce accidents, and most countries have legislation in place that means signs are legally required. Compliance is therefore both beneficial and essential. Our SignsforSafety brochure is an invaluable guide, enabling our clients to make informed choices concerning their signage. The book gives clear guidance to the responsible person(s) for the building/ organisation. The book is available f.o.c from our website. Web: www.signsforsafety.co.uk Email: dominic@warnstar.co.uk Tel: 01737 762400

“ Signs .. make them part of your design process .... not an after thought �

offering standard, bespoke and trade products.

Direction & Safety

Fire Equipment


Sealand Centre, 3-5 Holmethorpe Avenue, Redhill, Surrey, RH1 2LZ



Tel: 01737 762400 Email: info@signsforsafety.co.uk

Business Matters

Direct Drain Services Works we have done include:

• • • • • • • • • • • • • Direct Drain Services are experienced and certified drain specialists, catering to the hospitality sector. With offices in London and Surrey, we are able to reach clients based in London and the home counties within valuable time. Our responsive service is 24 hours, 7 days a week as we know that drainage issues can be present at any time. A free on site consultation is provided for you to determine how we can assist you in the best way. We offer a range of services from CCTV surveys to high quality drain cleaning and tailor- made maintenance plans. Your needs are important to us; we have no call out charges and we do not use chemicals, so you can be assured our work is safe.

Hotelier & Hospitality Design

With nearly 20 years’ experience in the industry, we have solid experience and knowledge working with businesses in the sector and we understand the importance of delivering a 5 star service. We have worked with several hotels, restaurants and bars on refurbishments and maintenance contracts.


suspended pipe work replacement and excavation of man hole covers underground drainage repairs customer toilets pump resin lining patch lining fernco connection cast iron pipe work general drain cleaning blockages water jetting grease trap cleaning waste removal

We use high quality water jetting systems and equipment for all jobs that we undertake. Our vehicles are always fully equipped for emergency responses After a job is complete, we will send you recommendations on future works if needed and overall feedback so you are involved in the process. Our CCTV surveys come with WRC approved reports that include pictures and descriptions so you gain a further understanding and insight into your drainage. Our engineers and staff are happy to answer any questions or queries you may have. Please take a look at our website at www.directdrain.co.uk where you can see our qualifications and testimonials from our clients, or call us directly for a quote. We strive to build a strong relationship with our clients and to help them keep their businesses running successfully.

Business Matters

Hippychick BED PRotectors

H Hotelier & Hospitality Design

ippychick Bed Protectors are high quality, discreet, breathable and 100% waterproof – something so practical rarely feels so luxurious and they truly have to be seen and touched to be believed! The protectors are available in both tencel and cotton, with a wide range of sizes from cot to king in fitted and flat sheet designs.


For those of you who aren’t aware, tencel is a naturally hygienic fibre made from 100% biodegradable, sustainable wood pulp cellulose. It is as cool as linen, soft as silk and even more absorbent than cotton. Tencel’s unique moisture absorbent capacity draws away moisture and helps keep the bed cool, and without moisture the growth of bacteria is inhibited preventing unwanted mould and mites. ‘Hippychick’s brilliant mattress protectors have made the nightmare of soggy beds a thing of the past!’ Soft and breathable, yet completely waterproof – Hippychick’s cotton bed protectors are a great natural alternative to sweaty, plastic undersheets.

Undetectable, they can slip under or over a sheet for discreet and effective mattress protection. The polyurethane layer within the cotton protectors acts as an anti-allergy barrier against asthma and hay fever. Hippychick’s Bed Protectors take a much needed, but also much maligned product and transforms it into a comfortable, soft, undetectable piece of bedding. www.hippychick.com

Sweet dreams with Hippychick bed protectors

• • •

Soft and breathable 100% waterproof Discreet and comfortable

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Business Matters


the UK’s largest manufacturer of wooden A-Boards, chalkboards and wooden displays.

Hotelier & Hospitality Design

With state of the art machinery and a huge choice of timbers, plastics, aluminium and foamex we are sure that we can create the perfect item for you or your business. All of our wooden products are designed and manufactured in house at our UK workshop, in Bury St Edmunds, Suffolk, where we house an 18,000 sqft factory and design studio.


The timber we use in our products comes from sustainable suppliers, committed to procuring timber from legal and well managed forests, reducing their carbon footprint and minimising waste. MAJIsign are also committed to recycling and reusing 100% of any waste generated.With the use of a biomass combustor, regulated under the Clean Air Act, we are able to convert all wooden waste to energy to produce heating for the factory and office. Every step of production is looked after by our highly skilled experts in the field of design, woodwork and machining, ensuring you have the best possible finish to your products. We are very proud of our fast turnaround times. All stock products can be delivered in 1-2 days, with personalised or bespoke products taking only 3-5 days. From a chat on the phone, a written idea in an email or a scribble on a piece of paper; MAJIsign will create your bespoke item for you.�

Making it happen at Michelin Star hotel, Ynyshir Hall For over 34 years, C&C Catering Equipment Ltd have been dedicated to designing, supplying and installing kitchens of the highest quality throughout the UK. From Café Royal in London to The Chester Grosvenor Hotel & Spa in Cheshire, the family business delivers superior projects across a variety of sizes and sectors.

C&C Catering Equipment Ltd were the first choice for the kitchen refurbishment at the prestigious Ynyshir Hall, which required facilities impressive enough to reflect their Michelin Star. Working closely with Head Chef Gareth Ward, the team came up with a custom design, including bespoke fabrication, to create a professional, original and workable kitchen. The Chester-based company attended numerous site meetings and developed designs to ensure the hotel received the catering facilities they envisioned. Head Chef Gareth commented, “From the moment C&C walked into the kitchen, we knew they could deliver what we wanted. They understood what we were reaching for and worked tirelessly in partnership with us to make sure that the new kitchen would fit our style and needs so we could supply our guests an experience they would remember.” And it was worth it. The kitchen exceeded the expectations of the owners, Mr and Mrs Reen, who added “We really have nothing but praise for C&C, the kitchen was a big investment, but worth it. It is a joy to work in and we are so proud to show our guests.” Whatever your next hotel project, C&C Catering Equipment Ltd have the experience, industry knowledge and professionalism to help create your ideal catering facilities. For more information, visit www.wemakeithappen.co.uk.

Hotelier & Hospitality Design

Contact information


Address: C&C Catering Equipment Ltd 1 Smithy Farm Chapel Lane Saighton Chester CH3 6EW Telephone: 01244 625170 Email: info@wemakeithappen.co.uk Website: www.wemakeithappen.co.uk

Planning your next kitchen project? C&C Catering Equipment Ltd are industry leaders in the design, supply and installation of commercial catering facilities and dedicated to achieving the highest of standards. Having completed prestigious schemes such as Ynyshir Hall, CafĂŠ Royal and The Chester Grosvenor Hotel & Spa, we are confident in our ability to deliver state of the art facilities, regardless of the location or size of your hotel. Why not see for yourself? For more information and project information, please visit www.wemakeithappen.co.uk. Professional hotel catering facilities #wemakeithappen

1 Smithy Farm, Chapel Lane, Saighton, Chester, CH3 6EW tel: 01244 625170 e: info@wemakeithappen.co.uk

Fabrics & Furniture Feature Forbes Group is a leading British manufacturer and supplier of hospitality, conference and banquet furnishings to leading venues worldwide. We provide quality fabrics, furniture and equipment which allows our customers to trust our value and service whether you are a small independent outlet or an international chain. We have been supplying textiles from our factory since the 1980’s and diversified into manufacturing banquet furniture in 1994, specialising in lightweight but robust tables and aluminium stacking chairs. We expanded our offices from the United Kingdom into Benelux, France and Germany, then Italy and Spain. Today we supply hotels in more than 35 countries, as well as the armed forces, universities, sports venues, industrial companies, charities and other organisations. We are delighted to work with some of the most highly distinguished names in the hospitality sector, but Forbes Group was founded on good service and this remains our priority. With over three decades in the sector, we have acquired an understanding of our clients’ needs from the multiple perspectives - including budgets, storage, laundering, health and safety and environmental compliance. We remain as close to our customers as ever, and as flexible to their requirements. Our ambition is to treat all our customers with the same courtesy and attention to detail. We specialise in three main categories; Fabrics, Furniture and Equipment.

Hotelier & Hospitality Design

Fabric Products - We offer a wide range of fabrics and products to match every interior and budget, including Banquet table covers; Restaurant table skirting, Simple-Fit table skirting, Table skirting, Contemporary table covers and Table protectors. Conference table covers; Conference cloths, Table drop covers and Mode table covers. We also offer Chair covers, Stretch table covers, Stretch cocktail covers, Tablecloths, Napkins and Flip chart covers – All items are standard or bespoke, and with optional logos. All are easy-care and hard-wearing.


Furniture Products - Lightweight aluminium folding tables enhance speed of set-up, save staff time, are easily handled for health and safety, practical to store and are 97% recyclable. The Buffet-Rite table top can be accompanied by a sleek Silcra stretch cover and turns a table into a temporary hot or cold serving station. We also supply Stacking and Meeting room chairs, Portable stages, Portable dance floors, Lecterns, Easels and Room dividing screens. Equipment Products - In addition to our furniture ranges, we are the European distributor for marketleading products from Forbes Industries US. Such items are the birdcage luggage carts made from solid brass, lightweight housekeeping trolleys and a range of stylish mobile bars, lecterns, easels, menu and luggage stands. Please contact Forbes Group for more information: info@forbesgroup.eu | +44 (0) 1568 616638 | www.forbesgroup.eu

Buffet Rite

Meet your customers’ expectations w: www.forbesgroup.eu | e: info@forbesgroup.eu | t: +44 (0) 1568 616638

An interior design service especially for independent hotels and small chains Do you ever wonder why some hotels and restaurants are always full whilst others struggle for bookings? Mainly this comes down to two factors – service and ambience. Both should ensure customer satisfaction and therefore hopefully repeat bookings and referrals. You will want to ensure that your hotel and/or restaurants falls within the former, that your staff are trained, courteous and efficient. Equally the decor, furniture and furnishings need to provide comfort and ‘the look’ that you wish to achieve whether that be for city, countryside, coastal and whether your guests are professional or leisure or a mixture of both, classic or contemporary. As an independent hotel or small chain you will want to ensure: •

Rooms are smart and easy to market and that occupancy rates increase

Guests have a pleasurable and comfortable stay, will return and recommend you

You receive positive reviews on feedback sites, as even one negative review on comparison sites can have a harmful effect on your business

Your costs and time are reduced in a refurbishment or new-build project

• Your hotel is differentiated from your competitors. You can now find help with this whether you require a full interior design and fit-out service or whether you just

want to add a ‘touch of sparkle’ to a few rooms, with no minimum order or deposits to pay and all at an affordable price. How much time would it save you to have furniture, curtains and artwork co-ordinated, with mood boards and computer-aided design (CAD ) images prepared for you, so you can see how the room will look, and all without spending a fortune? We believe that little things can make a big difference but at minimal cost. We offer a very flexible service ranging from full interior design with furniture curtains etc down to a little bit of extra help and guidance on options if you prefer to make your own selections. Our fabrics are sourced from a wide range of suppliers, all fire-retardant and are available in a number of styles and finishes offering options of tracking, poles (chrome, brass or wooden finishes), tiebacks or holdbacks, blinds and voiles. Furniture ranges are contract quality and are available in a range of styles and wood finishes whether you are looking for contemporary or more classic ranges. Decorative lighting and artwork complete the look to create rooms that are welcoming and comfortable. If you would like further information, a quotation or a free 2-hour consultation to allow us to understand your needs, please contact Karen Moody on 020 8399 3091 or email karen@access21ltd.co.uk

access21interiors.co.uk :: info@access21ltd.co.uk

An interior design service especially for independent hotels and small chains


Hotelier & Hospitality Design

access21interiors.co.uk :: info@access21ltd.co.uk


Woods Foodservice Family run, Woods Foodservice’s core value of ‘putting their customers’ requirements first’ has won them the Chef’s Choice award for ‘Best Foodservice Company’ in the UK, for the last two years running. Having supplied London & the Home Counties’ catering industry with specialist & general ingredients for over 40 years, Woods has been through many changes over the years to become the No1 Foodservice Company they are today.

Just a few of the Benefits of opening an account with Woods Foodservice include: A reliable 6 day a week delivery •  service, delivered at a time that suits you.

An online ordering system, with an •  order deadline of 2am for delivery that same morning.

You can view full descriptions, •  prices, product codes & images of

every product we stock online, can access your full order history, view & print invoices & credit notes.

They have a dedicated account management team to ensure their customers’ requirements are always met and a large product range of over 2500 dry stores & Chilled, general & specialist items, which are reviewed daily, allowing them to continue to offer quality products at competitive prices.

A wide range of competitively priced, •  high-quality ingredients & products.

Many producers, growers & importers choose solely Woods to distribute their products, resulting in specialist ingredients that are unavailable elsewhere.

Exclusive Daily discounts & special •  offers.

Woods boast an impressive client list of some of the best Hotels, Restaurants, gastro pubs, and Event Caterers in London including TV Chefs and Michelin rated establishments.

Account management, •  toDedicated work closely with your business requirements.

Specialist training days in their •  development kitchen in Southall, London.

“Throughout my career, I have always worked closely with my suppliers‎. Their knowledge and access to the type of produce I look for is key to making that successful connection to the source. It’s a tough market to be in, and working with chefs in general requires a great deal of patience and understanding. Woods deliver on all counts.”


Supplier of Dairy, dry & specialist fine foods for London’s most prestigious restaurants For more information call 0208 997 2211 or visit www.woodsfoodservice.co.uk


A Relaxing Stay at England’s


itting proudly amongst over 500 acres of West Midlands countryside, is England’s Leading Resort (World Travel Awards 2015), The Belfry Hotel & Resort. The Belfry has been synonymous with golf ever since it held its first Ryder Cup in 1985 and has written itself into golf folk law having gone on to host the famous biannual event a record four times. The resort boasts three spectacular courses and a golf academy and whilst we were there we did find time to tackle The Barbazon Golf course. The course was in great condition for the winter months, fairways immaculate and the greens were excellent. The weather was kind making conditions easier than it could have been. I approached the famous 10th hole with excitement, memories flashing back to Seve’s famous drive onto the green back in 85 – needless to say I took a more cautious approach and was happy to walk off the hole with a par. The course was tough and challenging but the back 9 was a chance to post a respectable score. But the main reason for this visit was to see what else the

resort had to offer away from the hallowed greens and needless to say I was just as impressed by these facilities and level of service! Just 20 minutes from Birmingham city centre, The Belfry is perfectly positioned at the heart of the country attracting guests from all over the British Isles. Upon arrival to the resort you are welcomed by a smiling concierge in top and tails and the smiles do not stop at the door. After checking in we were shown to our signature room, one of 319 in the resort. Spacious and full of the amenities you would expect in a luxury resort, the room was a lovely base from which to explore the West Midlands retreat. Our exploring started in the Hotel’s main bar, the Brabazon bar, where we were served a delightful champagne afternoon tea. A range of finger sandwiches, scones and freshly baked pastries were beautifully presented on a 3 tiered cake stand and joyfully washed down with a couple glasses of bubbly.

Leading Resort The Brabazon bar is certainly a very sophisticated setting for a few drinks and it will take you a while to make your way through its long and varied cocktail menu. The bar was lively initially made up of those on a conference day with The Belfry fully equipped for corporate days out with six boardrooms and more than 20 conference and events suites accommodating up to 400 guests. As the afternoon passed the bar started to fill up with more hotel residents and those that had spent the day tackling the golf course. The usual route from the 18th green is to Sam’s Club House for a post round pint, where guests can take advantage of the relaxed environment and enjoy a menu of classic light bites and Sam’s double stack burger! Our destination for dinner though was The Belfry’s signature restaurant, The Ryder Grill.

Award winning Chef Director Glen Watson has put together an a la carte menu that really does stir the senses! Using high quality, locally sourced ingredients the menu consists of succulent steaks, chargrills, spit roasts, fish and lobster. I went for the best of both worlds and opted for the Surf and Turf. Fillet steak perfectly cooked medium rare, accompanied by half a lobster and a side order of French fries, washed down superbly with a few glasses of fine wine of course. Somehow I did have space to tackle a sticky toffee pudding, which was well worth it.

Hotelier & Hospitality Design

The restaurant has a very relaxing atmosphere with dim lighting and stylish décor, making it a very pleasant place to spend your evening. The Ryder Grill is next to the Ryder Kitchen, its more relaxed counterpart offering a wide selection of starters, mains and desserts from their three course selfservice menu. The Ryder Kitchen is also the scene for The Belfry’s Sunday Lunch, with 3 courses for just £24.50. The Belfry has added to their gastronomy offering with the opening of Rocca’s Pizza Pasta restaurant last month. The family friendly Italian


restaurant is named after Costantino Rocca, Italy’s most successful golfer who played the Belfry’s Brabazon course when representing Europe in the Ryder Cup in 1993. Rocca’s focuses on serving fine Italian cuisine in more of a relaxed setting open Friday and Saturday evenings and daily during school holidays. The launch of Rocca’s is in line with a concerted effort by the resort to appeal to the family market. The end of 2015 saw the opening of The Belfry’s Woodland Walk. Set throughout the woods adjacent to the hotel, this interactive adventure features engaging activities perfect for families with young children, including den building, wildlife spotting and bug hotels. Fitness obstacles are in place for those that opt to tackle the 2km course at a slightly faster pace whilst next to the woodland walk is another option for younger children in the form of The Belfry’s brand new playground. Kids wanting to get in to golf will be tempted to sample the new Ryder Legends Mini Golf course with parents just as keen to get the putter out.

The 12 hole layout has been thoughtfully designed with each hole inspired by Ryder Cup courses from the matches historic past and aimed at providing a fun and relaxing activity for the family to enjoy.

massage. The treatment involves two therapists working in synchronised harmony for the ultimate in tension releasing, deeply relaxing and rebalancing massage to achieve mental and spiritual bliss.

Before reluctantly leaving The Belfry I had to sample the resorts spa and health club that no doubt played a huge role in helping the Belfry secure the accolade of England’s Leading Resort. I sampled their Fire & Ice experience. A new experience for most guests, Fire & Ice is a unique journey through 12 bio thermal rooms designed to enhance your mood and invigorate the senses, well worth a go at just £49 per person for residents.

Clients will enjoy twice the experience as four hands complete this vital energy point massage of the face, body and scalp, with the use of warm oil and hot volcanic stones, lasting 120 minutes and costing £259.

The Belfry also offers a treatment unique to the Midlands area in the form of its Purva Karma four handed

For reservations please visit www.thebelfry.com, email enquiries@thebelfry.com or call 0844 980 0600 The Belfry Hotel & Resort, Lichfield Road, Wishaw, Sutton Coldfield, West Midlands, B76 9PR.

Hotelier & Hospitality Design

I also managed to squeeze in one of The Belfry’s signature treatments the Hero Back, Face & Scalp Treatment. Lasting 85 minutes, the ESPA experience delivers triple results including a back exfoliation, a back massage with hot stones, a personalised facial and a scalp massage from just £109 per person.

Having been well fed and suitably relaxed I left The Belfry refreshed and understanding of its place as England’s best. The hospitality and high level of service is matched by its facilities and leisure offerings with golfers, couples, families and corporate clients all catered for. No doubt The Belfry Hotel & Resort is set for more accolades in the coming years.


Inveralmond Brewery’s Rascal London Porter goes Stateside Popular craft beer Rascal London Porter is about to cause a splash in the burgeoning U.S. market, thanks to a deal between Perthshire based Inveralmond Brewery and Iron Horse Beverage.

Hotelier & Hospitality Design

Beginning at the end of March, Rascal will hit bars and retail stores in the USA, starting with New York and California. The agreement with Iron Horse Beverage puts Rascal in a highly competitive but fastgrowing craft beer market. There are now more than 4,000 active breweries in the United States, with two opening per day, according to the Brewers Association. That is thought to be the highest number since the 1870s.


Rascal, a rich dark beer with a 5.6% ABV, forms part of Inveralmond’s Inspiration Series. Iron Horse Beverage will bring two more beers from the series to the USA in the coming months: the Czech pilsner inspired brew Sunburst and Belgian Abbey beer inspired De Mons. The Iron Horse/Inveralmond deal is one of the first to come out of Showcasing Scotland, a meeting of 100 Scottish food and drink companies and 140 international buyers last October. Organised by Scotland Food & Drink, Scottish Development International, Highlands and Islands Enterprise and Scottish Enterprise, the event took place at Gleneagles as part of Year of Food and Drink Scotland 2015. Susan Beattie, head of food and drink at Scottish Development International, said: “It’s great to hear that the connections we made at Showcasing Scotland, and Inveralmond Brewery’s hard work in following up this event, have paid off. We know that there is strong interest in craft beer from US consumers and Scotland is well placed to respond with high quality products from companies like Inveralmond.” The man behind Rascal’s U.S. launch, Cliff Morello, took Grolsch to the USA. He launched Iron Horse Beverage in 2004 and supplies beers to 35 states. In what he calls a “cut-throat, very competitive” market, Morello said he was looking for a

product that would stand out. Morello, Chief Executive Officer and President of Iron Horse Beverage, commented: “When I started in this business there were 65 breweries in the USA. Now there are over 4200 with probably another 1800 coming. Craft beers have 15% of the market. The number one craft beer in the USA is the IPA, whereas not everybody has a Porter.” Rascal has a combination of a spicy aroma and silky palate and is inspired by the mighty brewing styles of 18th century London. The London Porter is named after the porters who moved goods on and off ships and around London’s city streets. Bob Hogg, commercial director for Inveralmond Brewery, commented: “Rascal has been a great hit in the UK and we fully expect it to cause a stir in the USA. We believe its interesting combination of flavours makes it unique in the market. The same can be said for our whole Inspiration Series, which we’re delighted to see launched into an exciting and fast-growing craft beer sector in the USA. We’re also happy to see a positive outcome from Showcasing Scotland and last year’s Year of Food & Drink Scotland celebration.” As well as being sold in the UK on-trade and off-trade, Rascal London Porter has been shipped to Germany, Denmark, Switzerland and Italy. The brand will get an extra marketing boost in March when it hits the shelves of Aldi in Scotland as part of the supermarket chain’s Scottish Beer Festival, an in-store showcase of Scottish breweries beginning on March 10th and available while stocks last. Rascal won Champion Beer at the 2015 World’s Biggest Ale Festival, run by JD Wetherspoon, before it was officially launched. As a result it was featured on JD Wetherspoon’s national guest ale list during July and August 2015.


e have run as a family company since 1988 and have acquired more space to fulfil the needs for clients who understand good service with great products and at a reasonable competitive rate. We use professional suppliers who understand what we want and what we need and deliver the same quality & value for service.

We have professional insurance companies who specialise in commercial laundries. We believe in having a long term relationship with our clients as well as our suppliers from utility suppliers to linen suppliers to our commercial fleet insurance and building insurance. Our costs are very high, from utility to wages to insurance and we have remained strong and have delivered and stuck to our ethos from trying to be as economically friendly to providing great customer service, great products, at a reasonable competitive rate.

We go out of our way to deliver to clients and that’s something which isn’t around much. Other laundries quality is very bad, products are bad, and products are cheap, promise it all to their clients and that’s why deliver at a cheaper price. Some clients have come to us and are shocked with the difference in quality from there previously linen supplier and that is something we are proud to talk about. Our customer retention has been very high, losing only to customers who have either gone bankrupt or closed down, not by going to a competitor and if they have gone to a competitor they way we deliver to our largest customer have come back after the contract has whether it is 1 napkin or 1000 we deliver the best quality product and with a great ended. customer service. Everything has got We believe and always have believed to do with customer service from the quality should not be compromised, moment of hello to the finished delivery, these days’ people are only after sorting the problem out easily quickly cheaper price but want the best of and being there for that customer is what service and products. every industry should have and needs. Not just our industry some people lack We focus on each customer as a the simple decency of helpfulness and person not as an establishment, we that’s where we come in and deliver to deliver to our smallest customer the our customers day in day out.

Hotelier & Hospitality Design

TIPTOP Linen Services


Hotel stays clear of limescale with KalGUARD®

Hotelier & Hospitality Design

Despite being located in one of the hardest water areas in the country, a popular hotel in Bath has completely avoided problematic limescale accumulation in its hot water system thanks to a KalGUARD® water conditioning solution from Sentinel Commercial. The scientifically-proven, electrolytic limescale prevention device was commissioned in October 2013 at the hotel, which at the time was newly constructed. Ever since, regular monitoring reports from the boiler manufacturer and Sentinel Commercial have confirmed that KalGUARD® has kept the system almost entirely free of limescale – a result that not only ensures maximum system efficiency, performance and longevity, but also minimises stubborn and unsightly limescale deposits on the hotel’s thousands of appliances, bathroom and kitchen fittings.


The hotel is part of one of the UK and Ireland’s biggest and fastest growing hotel companies, comprising over 650 premises. Committed to offering quality accommodation at affordable prices, each hotel is built to the highest standards using reliable technologies that are proven to deliver long-term cost and energy efficiency. As the Bath hotel is located in an area served by incoming mains water with a total hardness of approximately 330ppm (as calcium carbonate), due consideration had to be given to preventing limescale formation in the hotel’s new hot water system, as Chris Shelton, Sales Director of Sentinel Commercial, explained: “Failure to adequately treat a hot water system means that limescale will form readily on heat transfer surfaces, pipework, and appliances, causing poor energy efficiency, reduced water pressure, noise, component failure,

and even inadequate hot water supplies. Not to mention that it builds up on sanitaryware and appliances, making them difficult to clean. Such problems are not only costly, but totally unacceptable for any company whose business relies on reputation, as all hotels do in today’s online information age.” The forward-thinking building service provider responsible for the design and installation of the new hotel’s HVAC system elected to install Sentinel Commercial’s KalGUARD® at the 108 bedroom facility. KalGUARD® ‘conditions’ water permanently by dosing it with very low levels of stable zinc via an electrolytic process that uses a zinc anode and a copper cathode. This forces naturally occurring calcium carbonate crystals to form as soft, non-deposit-forming aragonite rather than into hard, depositforming calcite (limescale). A tested and trusted product, KalGUARD® has been independently proven by Cranfield University to reduce limescale drastically. Furthermore, the electrolytic technology it uses is recommended by the Part L Building Services Compliance Guide for the control of limescale. A 54mm KalGUARD® system was installed at the Bath facility, where water usage is approximately 20m3 per day, with a peak theoretical demand of over 140 l/min. Here, the hotel’s water supply enters a CWS tank and is boosted to all hot and cold water services, including three high efficiency water heaters, supplied by a major boiler manufacturer, as well as a 2,000 litre preheat vessel that is fed from a Micro-CHP unit. On the advice of the Sentinel Commercial team, KalGUARD® was fitted to the building’s rising main to ensure that the water heaters, as well as other hot and cold outlets, remain free of limescale. Since KalGUARD® was commissioned in October 2013, the system has been inspected and monitored on a quarterly basis by a Sentinel Commercial engineer as part of a regular service support package. All standard reports have shown steady state conditions, with KalGUARD® performing extremely well despite the acute hard water in the vicinity. To allow continuous monitoring of waterside conditions

and assess changes in the system, Sentinel Commercial used data loggers on this project. These readings have demonstrated a steady state between flow and return temperatures. The boiler manufacturer, also keen to support efficient hot water generation objectives and limescale prevention, has independently monitored conditions in the heat exchangers using sitespecific diagnostic programmes. Once again, all reports undertaken by the boiler manufacturer’s Water Heater Product Manager have proven KalGUARD® to be effective at controlling limescale. As would be expected, the boiler manufacturer and hotel are impressed with KalGUARD®’s performance, and confident in its technology. “Unlike devices that use magnetic, impulse field and electronic technologies, all of which are supported by claims that are difficult to validate, KalGUARD® uses Part L approved electrolytic technology, and has proved successful at preventing limescale in hundreds of commercial facilities across the country. KalGUARD® will not only maximise the longevity and efficiency of the hotel’s energy saving heating system, but will also help to ensure a dependable supply of hot water, better water pressure, increased longevity of appliances, and easier, faster cleaning of bathrooms and kitchenware. Ultimately, all of these are necessary to keep guests happy, achieve the high standards of Premier Inn hotels, and increase long-term energy and operational savings,” concluded Chris Shelton. For further information on KalGUARD®, please contact Sentinel Commercial on 01928 704330 or visit www.sentinelprotects.com.

Save up to £3,400* a year...

...and reduce maintenance costs... ...with one simple product...

Sentinel KalGUARD® A low maintenance, cost effective solution to help tackle limescale build up throughout commercial properties. • • •

One unit gives whole system protection even if the water is pumped or stored Non-magnetic, no undesirable chemicals, non-polluting Available from 22mm to 108mm

To find out more visit: www.sentinelprotects.com/commercial *Predicted saving on salt for a typical commercial user when changing from water softener to a zinc anode based electrolytic water conditioner.

Lumiscopic Unveils New Exclusive Dichroic Lighting Collection An exclusive new Lighting Collection featuring Dichroic Film from 3M, the science-based technology company, has been created by Lumiscopic, a surface design company specialising in creating bespoke illuminated surfaces with light responsive materials. Inspired by light, Lisa Alcock, designer and owner of Lumiscopic has been using Dichroic Film from 3M since 2014, to create dramatic and eye-catching light responsive surfaces that change colour dependent on the viewing angle, projecting a vibrant spectrum of warm or cool coloured light.

Hotelier & Hospitality Design

Lisa Alcock says, “I have been working with Dichroic Film from 3M for a few years now and it has inspired me to create amazing effects with my artwork that might not have otherwise been possible. The aim of my exclusive collection is to produce a wow effect stopping passers-by in their tracks, and generating an energising and uplifting ambience.” Available in two versions, the Dichroic Glass Finishes DF-PA Blaze shift


from the warm tones of cyan, blue and magenta to red and gold, and the Dichroic Glass Finishes DF-PA Chill change colours from the transmissive cool tones of blue, magenta and yellow to the reflective colours gold and blue. The Dichroic Films from 3M can be applied to glass, plastic or acrylic surfaces as a visual opaque or decorative graphic and the colours seen by the viewer – from either side of the glass surface – are influenced by the environment, lighting, viewing angle and mounting surface colour. Lisa Alcock added, “I am continually finding new and innovative ways to utilise the films in our projects which include a variety of surfaces from feature wall panels, large-scale lighting panels, worktops and shelving to furniture. The wonderful light and colour effects the films produce are truly amazing and if the design needs to be changed, the films can be easily removed without any damage to the original surface.” For more information about Lumiscopic, please visit: www.lumiscopic.com For more information about Dichroic Films please visit www.3M.co.uk/innovativefinishes.




01753 621 777

www.smartcandle.co.uk enquiries@smartcandle.co.uk

Hotelier & Hospitality Design

Hotelier & Hospitality Design

Leaders In Low Voltage LED Candle Solutions


‘the natural first choice for hotel spa design...’ Outstanding Spa Design, ‘We are as dedicated to your success as you are.’ SPA Creators are the spa and wellness experts for the independent and boutique hotel sector. When choosing SPA Creators you will have 20 years’ experience in delivering award winning spa design. Our team of leading industry’s spa and leisure professionals who will become a virtual resource to your organisation. With a flexible and tailored service, from feasibility and concept design through to detailed design, project implementation and operational setup and beyond. SPA Creators aim to make each project unique managed efficiently within a sound project framework. SPA Creators focus in the development process to build a solid business which is profitable and meets the needs of the operator providing strong returns for its investors.

Melaphone is designed for use in areas where hygiene and security are essential. Melaphone speech panels are specifically designed to allow sterile communication with a high degree of vision and safety. There is no thru-air flow therefore no transmission of germs, contaminants or draughts. The system is also non electrical and requires minimal maintenance www.melaphone.co.uk Tel 01359 233191 info@melaphone.co.uk


Hotelier & Hospitality Design

environment both ergonomically.


There is no other fridge/freezer like the unique Adande®. Push a button and incrementally adjust temperatures +15°C to -22°C to suit menu changes during the day and improve your operational gastronomically and

Why not scale up with additional modules, incorporate a blast chiller, choose a worktop or gantry option, or scale down to a Compact unit to fit the tightest space? Convenience and design can save on footprint and maximise efficiency too! A UK innovation winning major industry awards, the insulated container, protected and warranted seals, robust construction and low velocity cooling, make the Adande more reliable and energy efficient than conventional equipment. Extended storage times and precise temperature control ensures top quality food every time.

At Allegion we’re pioneering safety, as a provider of security solutions for businesses and homes through 27 global brands, including CISA, a pioneer of smart card technology. We specialise in door security and beyond including residential, commercial and electronic locks, steel and automatic doors and frames, door closers, exit devices and biometric access control systems. CISA Allegion (UK) Ltd Bescot Crescent Walsall West Midlands WS1 4DL Tel: 01922 707400 Email: contactuk@allegion.com

Directory Beverages


Textiles Philip Watts Design +44 (0) 115 9269756 www.philipwattsdesign.com


Radnorhills www.radnorhills.co.uk sales@radnorhills.co.uk We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills


Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com

Tableware www.slateware.co.uk +44 (0)1248 600656

Vintage Neon creations +44 (0)1204 655866 www.neoncreations.co.uk

Coffee/Coffe Machines Flexfurn +44 (0)1242 524777 www.flexfurn.com

Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk



FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk


Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com

WRS +44 (0)1933 533880 www.wrssystems.co.uk

BALMORAL TEXTILES (028) 90617431

OASIS GRAPHICS +44 (0)1242 524777 www.flexfurn.com Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk

Interiors & Design

Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk

Jura +44 (0) 800 552 5527


DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website www.dealers-uk.com or in person at our huge premises in the countryside. dealers@dealers-uk.com www.dealers-uk.com 01743 761241

To advertise in the directory please contact Andy Bell on 01843 448443

CUBBINS 01434 604 181 www.cubbins.co.uk

Prices from ÂŁ120 for the year.

Hotelier & Hospitality Design

Hi Spirits +44 (0)1932 252100 www.hi-spirits.com

Tevalis 01923 294446 www.tevalis.com


Corian® Charging Surface: Power up smartphones and tablets of your hotel guests. Wirelessly. Everywhere. An innovative solution for hotel rooms, receptions, restaurants and all public spaces. Available through the Corian® Quality Network.

To discover how to offer Corian® Charging Surface to the guests of your hotel: 0800 962 116 (UK), 1800 553 252 (Ireland), sales@corian.co.uk, www.corian.co.uk/powerup

The DuPont Oval logo, DuPont™, Corian®, Endless Evolution and the Endless Evolution logo are registered trademarks or trademarks or copyrighted material of E. I. du Pont de Nemours and Company or its affiliates. Only DuPont produces Corian®. Copyright E. I. du Pont de Nemours and Company or its affiliates.

Profile for Jet Digital Media Ltd

Hotelier & Hospitality Design April 2016  

Hotelier & Hospitality Design April 2016