A Brave New World for Senior Living Digital

Transformation & Unified Operations

by jackie ramieri

The expectations of senior living operators have never been greater. Rising acuity levels, the need for personalized care, ongoing workforce challenges, and growing expenses have made it hard for today’s senior living organization to meet the demands being placed upon it. Fortunately, digital transformation presents a significant opportunity to address these challenges while also setting our organizations up for future success. Just as technology has altered our lives in so many ways over recent years, it’s also transforming the senior living sector – from financial and business operations management to delivering personalized, quality care tailored for individual residents at scale. Today’s modern leaders must be prepared to embrace a more unified approach to operations and navigate the ever-expanding technology landscape.

Let’s break this down. What is Digital transformation? The LeadingAge Center for Aging Services Technologies (CAST) defines digital transformation as “the process of using digital technologies to create new or modify existing organizational processes, culture, and resident and staff experiences to meet changing business and market requirements.” You see, digital transformation is more than moving from paper to spreadsheets or spreadsheets

jackie ramieri Founder & CEO, CareWork

CareWork is a Unified Operations Platform designed specifically for Senior Living and Long-term care enabling operators and their teams to work quickly, more efficiently and with more insight. www.mycarework.com to systems, it’s a strategic and systematic approach to greater efficiency. Digital transformation is a key driver to the ultimate goal – unified operations.

Over the last few years, innovation and the use of technology have increased in senior living. Operators subscribe to multiple software solutions to manage everything from clinical and business operations to ancillary services. Additional technology is being layered on top of an already crowded field of systems to solve single-point problems like scheduling automation. The result can leave providers overwhelmed and sensing this critical journey to digital transformation may just be placing additional burden on an already depleted workforce. The answer is that the journey does not end with siloed solutions. Robert Kramer, NIC CoFounder and Strategic Advisor pointed out in a recent article, “The next phase of innovation will be connecting the dots, moving from these individual siloes to longitudinal solutions that enable communication, coordination, and meaningful integration to provide a complete health and wellness experience for the resident.”

The keys of success are found in combining digital transformation and unified operations. You see, unified operations are more than data and technology integration or dashboarding tools – we’re talking about integrating processes and realigning information from sources outside the systems (spreadsheets and documents) into the ideal big picture data state. Unified operations uses big picture data to automate manual processes, create smarter workflows to enable more efficiencies, and provide key indicators and triggers for proactive vs. reactive decision-making. When digital transformation and unified operations are implemented together, senior living organizations will see increases in productivity, reduced labor costs, improved resident and employee experiences, reductions in waste, and countless opportunity cost savings.

As you begin to explore what unified operations might look like for your organization, start at the beginning. What manual processes take up the most time? What goals do we want to achieve, and how are we managing those outcomes today? Will my core systems allow integration with a unified platform? Identifying pain points and operational excellence strategies through the lens of unified digital transformation allows you the opportunity to define the critical tools needed to realize true operational efficiency.

Unified operations platforms have existed in other industries for a long time. We in senior living have only just begun to understand the power of revolutionary technology. The good news? This innovation is happening today and will continue to grow as our industry focuses on providing exceptional care in the safest environment for our aging population.

Please join the FSLA team and CareerSource Florida for a FREE Lunch & Learn event! Complimentary lunch will be provided.

One CEU will be available for the presentation of “Burnout to Balance.”

Upcoming Regional Meetings

BROWARD COUNTY

May 2, 2023 11:30am-1pm

HIGHLAND COUNTY

May 3, 2023 11:30am-1pm

POLK COUNTY

May 4, 2023 11:30am-1pm

BAY/GULF COUNTIES

June 1, 2023 11:30am-1pm

COLUMBIA COUNTY

June 1, 2023 11:30am-1pm

13465 PASTEUR BOULEVARD PALM BEACH GARDENS, FL 33418 561-227-0065

Assisted Living Facility License #13239

•24/7 on-site licensed nurses and full-time management nurses

3490 THRIVE DRIVE NAPLES, FL 34105 239-354-7081

Assisted Living Facility License #13285

• Delicious, nutritious meals prepared by our Taste of RUI Executive Chef, served in a restaurant- style setting with tableside beer and wine service

•A full life enrichment calendar

• LUXE Unlimited – Full service salon and spa

• RUI FIT programming and gym

•Physical, occupational and speech therapy on-site

• Housekeeping and laundry services

15800 B EACHWALK BO ULEVARD FORT MYERS, FL 33908 239.349.3769

Assisted Living Facility License #13074

• Scheduled transportation

• All utilities including cable and Wi-Fi

• RUI University programming and classroom for continuing education

• Leash on Life – pet concierge services

• Spacious studios, one bedroom, and two bedrooms many with full kitchens

• Residential living, assisted living and Inspiritás – memory care

For more information, and to schedule a tour, call an RUI community today.

Ca Pi Ta L Squa Re

1060 CLARITY POINTE DRIVE TALLAHASSEE, FL 32308 850-219-2900

Assisted Living Facility License #13113

™ of Pensacola

8601 N. DAVIS HIGHWAY PENSACOLA, FL 32514 850-898-3334

™ of Stuart

500 S.E. INDIAN STREET STUART, FL 34997 772-403-0573

Assisted Living Facility License #13225

2395 MINTON ROAD

WEST MELBOURNE, FL 32904 321-220-0295

Assisted Living Facility License #13553

™ of Wildwood

7330 POWELL ROAD WILDWOOD, FL 34785 352-254-7550

Assisted Living Facility License #13436

Mona Rc H

TH E AT COCO NUT CREE K

MEMOR Y CARE

5461 JOHNSON ROAD COCONUT CREEK, FL 33073 954-246-7000

Assisted Living Facility License #13339

Our Inspiritás “neighborhood” is secured for resident safety yet still offers beautifully designed private garden and courtyard areas. It hosts a variety of Life Havens, designated areas to experience music and art and interactive Wall Art. These settings allow residents to explore and engage with the scenes that stimulate memories and topics of conversation. Our goal is to ensure each resident receives compassionate care to meet their emotional, social, physical, spiritual, and cognitive needs. Above all, we provide our residents with smiles, personalizedattention, encouragement, and family members with peace of mind.

• 24/7 on-site licensed nurses and full-time management nurses

• Outdoor enclosed courtyard with garden beds, walking paths and covered patios

• A full life enrichment calendar

• LUXE Unlimited – Salon

• Physical, occupational and speech therapy on-site

• Housekeeping and laundry services

• Zero Entry Showers and automatic lights in bathrooms

• Private studios and companion suites