GOALS WITH COMMUNITY OUTCOMES
WHO WE ARE
Encolor is your partner in people-centered research, planning, and assessment.
Leveraging deep industry expertise and lived experience, we create strategic action plans that:
THE CHALLENGE
✓ Define targeted, achievable goals
✓ Identify the outputs and outcomes needed to reach them
THE SOLUTION
Utilities are often required to meet mandates around affordability, reliability, and how energy is generated and distributed within their communities.
While these goals are typically set by federal or state agencies, the path to achieving them is left to each utility. Many rely on easily quantifiable metrics to track progress but focusing solely on outputs, rather than outcomes, rarely brings them closer to their goals.
✓ Evaluate meaningful impact for the people you serve DRIVING INDUSTRY EXCELLENCE
• Encolor’s Maturity Model for Impact Measurement provides a framework for utilities to track progress toward meaningful output and outcome measurement, driving goal achievement.
• We collaborate closely with utilities to tailor the maturity model to their unique context, following a proven, proprietary process.
Encolor partners include:
ENCOLOR MATURITY MODEL FOR
IMPACT MEASUREMENT
SYSTEMS-CENTRIC
ONLY QUANTITATIVE
Outputs are being tracked, but not always the most meaningful ones 1
Starting Point
PEOPLE-CENTRIC
BLENDS QUANTITATIVE AND QUALITATIVE
Output focus shifts from ‘how many’ to ‘why’ and ‘for whom’ 1
Growth Marker
Turning Point
Metrics reflect community values, not just institutional goals
Breakthrough Community becomes not just a data source, but a data partner 1
1 5
Success Utility and community advance and evolve together
AS UNDERSTANDING OF COMMUNITY PRIORITIES GROWS, THE LIKELIHOOD OF ACHIEVING UTILITY GOALS INCREASES
Tracking easy-to-count, uninformed outputs
• Tracks activity outputs
• Typically utilitydriven
• May lack understanding of community drivers
Tracking data-informed outputs to understand relationship to outcomes
• Uses communitybased data to predict success
• Considers socio-historical context
• Recognizes the need to listen to community
Transition to measuring people-centered outputs that predict outcomes
• Adjusts measurements with community input
• Uses outputs as indicators of progress toward communityvalidated outcomes
Validate relationship between outputs and outcomes with community
• Measures community impact through storytelling
• Aligns utility activities with community priorities
Achieve utility goals while driving forward community impact
• Establishes a feedback loop between utility and the community
• Ensures mutual benefit for both utility and the community
Our proprietary model is designed to help maximize outcomes, using people-centric outputs to deliver results for the utility and the communities you serve.
PROCESS AND TIMELINE
ACTIVITIES DELIVERABILES
BASELINE ASSESSMENT
MONTHS 1 - 3
1. Assess program materials, goals, metrics, outputs, and outcomes to establish a clear baseline
2. Conduct staff and stakeholder interviews to define success and evaluate current progress
• Memo on current and desired state, with recommendations
• Customized maturity model
• Interactive baseline presentation
FACILITATED WORKSHOP
MONTHS 3 - 4
1. Review program goals, materials, metrics, outputs, and outcomes for alignment and effectiveness
2. Collaborate with staff/stakeholders to define success and assess activities to achieve desired state
• Facilitated workshop to align on goals, define success, and evaluate current activities
• Slides, handouts, and follow-up memo capturing key insights
TOOL CREATION
MONTHS 4 - 5
1. Collaborate with program staff to identify constraints, opportunities, and map pathways to improvement
2. Develop a custom decisionmaking framework to guide strategic action and resource allocation
• Tailored decisionmaking framework
• Evaluation models linking goals and activities
• Custom framework to measure impact
ADVISING ON IMPLEMENTATION
MONTHS 5+
1. Provide tailored guidance on operationalising the transition to achieving utility goals through community outcomes
2. Identify inputs to effectively allocate resources toward desired outcomes
• Facilitated discussions based on co-created agendas
• Documented outputs from all conversations and suggested path forward
BENEFITS
Join other industry leaders driving transformation with Encolor’s Maturity Model for Impact Measurement .
We will help you:
✓ Measure the direct impact of activities on utility goals and community needs to drive more effective outcomes.
✓ Get real-time insights to optimize processes and swiftly pivot when an activity falls short of its objectives
✓ Achieve seamless alignment between goals, outcomes, and outputs, maximizing the strategic use of limited resources and capacity
Get in touch to schedule a discovery conversation. Ready to get started?
CONTACT:
Patrice McFarlin Principal, Encolor
Email: Phone: pmcfarlin@encolorconsulting.com 218.319.0272