Enable Holidays Brochure 2020

TAILOR-MADE ACCESSIBLE HOLIDAYS

Your award-winning accessible travel specialists

HOLIDAY SMILES ‘The staff understood what we needed and worked hard to get us the right holiday. We had a great time and can’t wait ‘til the next one!’

July 2019

Algarve, Portugal

A warm welcome to Enable Holidays’ accessible travel brochure for 2020. On the following pages, you’ll find just a small selection of our extensive range of barrierfree holidays especially tailored to meet the needs of disabled travellers.

We enjoy what we do – and it shows in the service we provide and the glowing reviews we receive.

Because everyone’s needs are as individual as they are, no two Enable holidays are the same. Each one is expertly and individually created by one of our ‘Personal Enablers’.

Enablers are a lot more than day-to-day travel consultants. They are hugely experienced travel professionals. More importantly, though, they are specially trained, caring and passionate people who understand the special needs and aspirations of disabled holidaymakers.

And this involves much more than just knowing about grab rails, flat floor showers and wheelchair-accessible lifts.

It’s about having the knowledge and skill to identify what kind of holiday would be the right fit for you and your travelling companions. This will always involve making special arrangements with airports and airlines, organising adapted taxi transfers, and knowing all there is to know about the accessibility and disabled facilities across 100s of hotels, villas, destinations and resorts.

But the holiday service provided by your Enabler goes much further than that.

Because they take their time to get to know all about you, they are able to cover all essentials and extra special finishing touches to make your Enable holiday a holiday you’ll remember for all the right reasons.

2 | Holiday Smiles

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

CONTENTS Aparthotel Vila Petra, Albufeira, Algarve, Portugal

GROUP HOLIDAYS Small & friendly with built-in accessible excursions

WHAT’S YOUR FAVOURITE PLACE? If we were to include every hotel and holiday we offer in this brochure, it would extend to several hundred pages. So, what we’re featuring here is a round-up of our top holiday categories and just an example of the types of accessible hotels, villas and adapted properties we have available.

To discover more, visit our brilliant new website at enableholidays.com

page 5

BEACHES The best accessible sunny destinations

page 6

VILLAS Do what you want, when you want

page 30

TOURS Exciting tailor-made tours of India, Vietnam & more

All the adaptations you need We know how important it is to get every detail right. It’s why we talk to you to make sure your accommodation has all the adaptations you need, including adapted toilet facilities, wheel-in shower and pool hoists.

page 34

LUXURY page 38

Treat yourself to the best

CITIES Guaranteed adapted rooms

Adapted taxi transfers

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Huge choice of breaks

SOMETHING DIFFERENT 100% tailor-made holidays to suit your specific needs

All properties audited all the information you need

Just about anything is possible

page 46

Making it easy to find what’s right for you.

Below each holiday you’ll find our handy icons.

They tell you what special facilities are available. Here’s what they mean.

Adapted transfers

Disabled parking

Wheel-in shower

Shower chair

Grab rails

Email: enquiries@enableholidays.com

Bath with grab rails

Electric operated bed hire

Call now: 0330 380 6800

Ramp into pool

Pool hoist

Romanstyle steps into the pool

Holiday Smiles | 3

WHY WE LOVE WHAT WE DO

It’s being able to create an incredible safari adventure for John and Margaret of East Sussex.

It’s coming to the aid of Derek when his wheelchair broke in Thailand. In less than an hour, our agent got a replacement to him.

And it’s all about bringing an extra touch of magic for young Max and his family for their first-ever visit to Disney World, Florida.

This is what our service is all about. And that’s why we’ve been voted the Best Accessible Travel Provider in the Silver Travel Awards for four years running.

In the words of Dame Esther Rantzen DBE: ‘ ’We change people’s lives’’. That’s a compliment we can’t possibly top.

If you’re already one of our customers, we hope you’ll have noticed the lengths we go to, to make everything perfect. If you’ve yet to book with us, you now have a better idea of the kind of service you can look forward to.

Voted the Best Accessible Travel Provider for 4 years running in the Silver Travel Awards.

Enable Holidays’ managing director Lynne Kirby with Dame Esther Rantzen DBE at the Silver Travel Awards 2019

4 | Why we love what we do

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

GROUP HOLIDAYS WITH BUILT-IN ACCESSIBLE EXCURSIONS

Our accessible group holidays are informal, flexible and allow plenty of free time between wheelchair-friendly group excursions.

You’ll meet like-minded single travellers, couples or friends on these group holidays. Have the freedom to spend as much or as little time with others, but still enjoy accessible excursions in a small and friendly group.

You have a choice of two destinations, with accommodation provided in purpose-built accessible properties where trained staff are on hand to provide additional assistance.

NEW for 2020

Chania, Crete

CRETE The holiday includes: • Three adapted group excursions to Chania City, Theriso Gorge and Agias Lake • 7 nights’ stay on a half board basis at the Eria Resort • Guaranteed adapted accommodation • Flights, to and from Crete • Adapted transfers between the airport and hotel in an adapted vehicle • Assistance during the stay • And much more!

JERSEY The holiday includes: • Five adapted group excursions, including trips to St. Helier, St. Ouens Bay and St Brelades Bay • 7 nights’ stay on a full board basis at the Maison des Landes • Guaranteed adapted accommodation and assistance from trained staff • Profile bed, overhead hoist and shower chairs available at no extra charge • Return flights from your local airport or ferry from Poole • Adapted transfers between the airport and hotel in an adapted vehicle • Welcome meeting with a drink, where you can meet the group For full details, call us on 0330 380 6800 or visit our Group Holidays section on our brand-new website: enableholidays.com/group-holidays

Email: enquiries@enableholidays.com

Jersey, UK

Call now: 0330 380 6800

Group Holidays 5

BEACHES

With Enable, an accessible beach holiday can be whatever you want it to be. Bustling and vibrant or laid back and secluded.

Your expert Enabler will also help you explore the sights and sounds behind the beach fronts and happily arrange special excursions. Whatever you want your holiday to be, we’ll create the perfect one for you.

It can also be wherever you want it to be. From basking in the heart of the Mediterranean to being indulgent on the Caribbean island of the Dominican Republic or the coast of Mexico.

Here’s a brief run-down of some of our most popular destinations with a snapshot of the accessible facilities you’ll find there.

We offer holidays to some of the world’s most popular and beautiful beach resorts. From large city locations, where the pace is exhilarating, to more traditional-style fishing villages, where there’s time to sit back and admire white-washed cottages and colourful boats in pictureperfect harbours.

So, if you fancy chilling out on the beach or by the pool for a week or two, we’ve hundreds of accessible holidays that will fit the bill, just perfectly.

The choice of accommodation and board basis are just as varied. We offer adapted rooms in amazing hotels with bed and breakfast, half board and all-inclusive options – plus, self-catering adapted apartments and fully equipped private villas.

MALLORCA The most popular Balearic island has it all for disabled tourists. Flat resorts, accessible beaches, well-appointed hotels and an abundance of shops and bars. After being officially recognised for its organised, caring and professional service for disabled visitors, you can be confident of being very well looked after at Palma airport. We also offer a wide range of wheelchair-accessible excursions, so you can be as active or as relaxed as you wish.

Visit our brand new website for the bigger picture enableholidays.com

6 | Beaches

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

Alua Hawaii Hotel, Palma Nova, Mallorca

azuLine Bergantin Hotel, San Antonio Bay, Ibiza

IBIZA

COSTA ALMERIA

San Antonio Bay has a great accessible beach, with an aqua wheelchair available. The promenade is wide, long and has a great variety of restaurants and bars to watch the stunning sunset over the bay.

Stunning Roquetas de Mar has excellent accessible hotels and a long, flat beachfront promenade, where you’ll find lots of places to eat and drink, plus an accessible beach with amphibious wheelchair.

MENORCA There’s a great choice of accessible days out on the beautiful island of Menorca. From a trip to Fornells, where you can view the whole island and its neighbours on a clear day, to sampling the locally produced Xoriguer gin in Mahon.

COSTA BLANCA The many areas of Benidorm have flat walkways and accessible shops, bars and restaurants. The beach has disabled access to the sea, amphibious wheelchairs and a disabled changing room, all supported by lifeguards.

Email: enquiries@enableholidays.com

COSTA DEL SOL The main resorts of Torremolinos, Fuengirola and Benalmadena offer good standards of accessibility.

In Torremolinos, the front of the resort is flat, and the wide promenade has ample shops, bars and restaurants – as well as an accessible section of beach. A little further down the coast is Fuengirola.

Probably the most accessible area in Spain, it is flat and has accessible public transport throughout the resort. Benalmadena also makes it easier for disabled visitors to enjoy the sea, with ramps that allow access for amphibious wheelchairs to access the water.

Call now: 0330 380 6800

Beaches | 7

Kerkyra, capital of Corfu island

COSTA DORADA

TENERIFE

Resorts, like the ever-popular Salou, are flat and near the accessible Llevant Beach. With its level platforms down to the water’s edge, it’s ideal for wheelchair-users.

Accessibility on the south of the island is some of the best you will find anywhere in Europe. The resorts of Playa de las Americas, Los Cristianos and Costa Adeje are especially suitable for wheelchair-users.

COSTA BRAVA

The heart of Playa de las Americas is pedestrianised and very close to the accessible beach of Las Vistas.

The beach features an accessible sunbathing area, plus the Red Cross offer a mobility aqua chair and assisted bathing services. Dropped kerbs are commonplace in all these popular resorts, and Tenerife offers a barrier-free tram system, low floor buses, wheelchairaccessible taxis and adapted car hire.

A firm favourite with Enable customers for years, Costa Brava is made up of five resorts, Santa Susanna, Pineda del Mar, Malgrat de Mar, Lloret de Mar and Tossa de Mar. The resorts offer miles of promenade and plenty of dropped kerbs. A wheelchair-accessible train service runs along the seafront from Costa Brava to Barcelona.

‘We love Greece and her islands but with my wife’s increasing disability doubted whether we would ever travel there again. But Enable were able to find a holiday which exactly met our availability dates and our practical needs.’

Aug 2019

FUERTEVENTURA The island of Fuerteventura is the second largest of the Canary Islands, and its accessibility has proven popular with many Enable holidaymakers. There’s a wide choice of accessible beaches, bars, restaurants and a fully accessible water park that’s great fun for all the family. Plus, there are accessible buses in all the major resorts.

8 | Beaches

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

GRAN CANARIA The resorts of Playa del Ingles, Maspalomas, Meloneras and Puerto Mogan have a wide selection of accessible hotels and facilities. These include accessible promenades and wheelchair-accessible public transport.

Maspalomas has fully accessible beach access, with disabled toilets and changing rooms.

LANZAROTE This ever-popular island has many accessible resorts to choose from. At Matagorda and Puerto del Carmen, you’ll find long flat promenades and lots of accessible shops and restaurants. There are also good accessible beaches with walkways, aqua wheelchairs and gentle access into the warm sea.

PORTUGAL

Camara de Lobos, Madeira

THE GREEK ISLANDS Corfu has many accessible features, such as level pedestrian-only areas and easy-access buses. In Ipsos, they’ve added many dropped kerbs and crossing points to their “golden mile” promenade, as well as beach access with aqua chair and a ramped access into the sea.

One of our favourite places in Portugal is Vilamoura.

This flat resort offers fine dining and exquisite bars. The marina area not only provides an extremely attractive backdrop, it’s also one of the most accessible holiday areas in the entire country. Here, you’ll find a large choice of wheelchair ramps, accessible beaches with walkways, amphibious chairs and adapted toilets. You’ll also find beautiful accessible beaches in Quarteira, Alvor, Lagos and Albufeira.

lalyssos in Rhodes has an accessible beach area, with wooden walkways that criss-cross the sand. And Rhodes Town has a wide selection of shops, bars and restaurants along bustling streets with dropped kerbs and a flat coastal path.

MADEIRA

CYPRUS

Despite its mountainous terrain, Madeira is surprisingly wheelchair-friendly.

Sun-soaked Cyprus is a much-loved holiday destination that’s welcomed those with mobility impairments for many years. And we have a great choice of audited and fully adapted hotel rooms and apartments here.

Many of the new buildings have been designed with accessibility in mind. The island’s cable car has also been fitted with wheelchair access and Funchal marina has a ramp to allow access to the restaurants and bars.

As an option, we can organise many accessible tours, including the incredible Laurissilva Forest, where the accessible trail leads you to views of some of the most stunning landscapes on the island.

Meanwhile, on the island of Crete, you’ll find a choice of accessible beaches on the Chania side of the Island.

There are also accessible vehicles for hire to explore the island at your leisure.

At Polis Chrysochous Municipal Beach (in the Paphos area) and Vathia Gonia Beach (in the Ayia Napa area) innovative Seatrac systems are installed to provide wheelchair-users with autonomous access into the sea.

CARIBBEAN The Caribbean is many people’s idea of an accessible holiday in paradise. With its spotless beaches, towering palms, shimmering waters and tropical climate, it isn’t surprising that it is on so many people’s lists of places to visit. It isn’t just the landscape that makes disabled holidays in the Caribbean so sought after, though. The culture, the cuisine (full of iconic dishes like saltfish and ackee), and the people all play their part.

With Enable Holidays, you can choose between Barbados, St Lucia and the Dominican Republic, indulging in the welcome that these islands are famous for.

Hotel Golden Residence, Funchal, Madeira

Email: enquiries@enableholidays.com

We also provide accessible beach holidays in Mexico, Florida, Turkey, Egypt, Bulgaria and Italy. See all the options at enableholidays.com. Or call the Enablers on 0330 380 6800.

Call now: 0330 380 6800

Beaches | 9

BALEARIC ISLANDS

Alua Hawaii Hotel, Palma Nova, Mallorca  Bed and Breakfast / Half Board / Full Board / All Inclusive

THB El Cid, C’an Pastilla / Playa de Palma, Mallorca  Bed and Breakfast / Half Board

Facilities: Indoor and two outdoor swimming pools, evening entertainment, gym/wellness centre, tennis courts.

Facilities: 24hr reception, air-con, bar, restaurant, show cooking, WiFi, gym, car rental, live music, table tennis, miniclub, children’s pool, entertainment.

Transfer Time: 25 minutes.

Choice of 5 Hotels

Transfer Time: 10 minutes.

Image shows the Protur Sa Coma Playa

Protur Hotel Chain, Sa Coma, Mallorca Choice of 5 Hotels Biomar, Palmeras Playa, Sa Coma Playa, Safari Park, Vista Badia  /  Bed and Breakfast / Half Board / All Inclusive

Hipotels Bahia Grande, Cala Millor, Mallorca  Self-Catering /

Bed and Breakfast / Half Board / All Inclusive

Facilities: Indoor and outdoor swimming pools, pool bar, buffet restaurant, adult gym, day and evening entertainment, children's indoor play area.

Facilities: Outdoor swimming pools, gym, sauna, miniclubs, water park, exotic gardens.

Transfer Time: 75 minutes

Before you, we go.

Transfer Time: 75 minutes.

We have checked every holiday, many personally. So, when we talk about barrier-free resorts, pool hoists and adapted rooms, we know because we’ve seen it for ourselves.

Talk to one of our accessible holiday experts today.

Zafiro Rey Don Jaime, Santa Ponsa, Mallorca  Bed and Breakfast / Half Board / All Inclusive

Facilities: Swimming pool, tennis courts, mini golf, kids’ club, extensive land and water-based sports.

0330 380 6800 or visit

enableholidays.com

Transfer Time: 30 minutes.

10 | Balearic Islands

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

We have over 50 accessible holidays across the beautiful Balearic Islands. Find them all at enableholidays.com Choice of 3 Hotels



Fantastic!

Iberostar Hotels, Playa de Palma – Choice of 3 Hotels Playa de Palma, Cristina and Bahia de Palma

Well looked after, friendly staff who go out their way to help you.

October 2019

 /  Bed and Breakfast / Half Board / All Inclusive Facilities: Swimming pools, spas, bars, restaurants, entertainment, sports activities and WiFi. Please ask for facilities specific to each hotel when calling Enable.

Transfer Time: 20 minutes.

Aparthotel Palia Sa Coma Playa, Sa Coma, Mallorca  All Inclusive

Cristina only

Facilities: Swimming pool, entertainment, kids’ club, games room. Direct access to the promenade and beach, one-bedroomed adapted apartments.

Transfer Time: 75 minutes.

COOEE Aparthotel & Suites Cap de Mar, Cala Bona, Mallorca  Bed and Breakfast / Half Board

Hipotels Mediterraneo, Sa Coma, Mallorca  Bed and Breakfast / Half Board

Facilities: Indoor and outdoor swimming pools, exclusive use of Blau fitness centre, diving centre, dance nights, live music, pizzeria, Japanese restaurant, WiFi.

Transfer Time: 75 minutes.

Facilities: Outdoor swimming pool with pool bar, indoor swimming pool with jacuzzi, buffet style restaurant, bar/ lounge. All the rooms are superior suites.

Ola Panama Hotel, Palma Nova, Mallorca  Half Board / All Inclusive

Transfer Time: 60 minutes.

Transfer Time: 25 minutes.

Email: enquiries@enableholidays.com

Call now: 0330 380 6800

Facilities: WiFi*, outdoor pool, bar, restaurant, show cooking, boules, ping-pong, laundry*, doctor on call*, air-con, telephone, TV with international channels, safe*. *Payable locally

Balearic Islands | 11

BALEARIC ISLANDS

Alua Miami Ibiza, Es Cana, Ibiza  Self-Catering /

Bed and Breakfast / Half Board / Full Board / All Inclusive

Find more accessible holidays at enableholidays.com

Facilities: Two swimming pools and children’s pool, international buffet-style restaurant, bar, lounge, aircon, various activities and sports, car rental.

Transfer Time: 35 minutes.

Hotel La Cala, Santa Eulalia, Ibiza  Half Board

 Self-Catering / Bed and Breakfast / Half Board

Transfer Time: 40 minutes.

12 | Balearic Islands

 All Inclusive

Facilities: 2 swimming pools, one of which is adults-only, splash park, restaurant, bar, gym, spa, sauna, kid’s club, evening entertainment.

Transfer Time: 25 minutes.

Facilities: Outdoor swimming pool, spa with sauna, steam room and gym, occasional live music and WiFi in selected areas.

Transfer Time: 30 minutes.

Hotel Ilunion Menorca, Cala Galdana, Menorca

azuLine Bergantin Hotel, San Antonio Bay, Ibiza

Hotel Artiem Carlos III, Es Castell, Menorca  Bed and Breakfast / Half Board

Facilities: Restaurant and bar, outdoor swimming pool with whirlpool, occasional evening entertainment, spa with sauna and Turkish bath.

Transfer Time: 15 minutes.

Facilities: Snack bar, buffet restaurant, outdoor swimming pool, WiFi in common areas, room/ laundry service, miniclub, children’s animation.

Grupotel Playa Club, Cala'n Bosch, Menorca  Bed and Breakfast / Half Board

Facilities: Outdoor swimming pool, buffet restaurant and spa with indoor pool, Turkish steam bath, sauna.

Transfer Time: 60 minutes.

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

To discuss your personal travel needs, talk to one of the team.

0330 380 6800 or visit enableholidays.com

SOUTHERN SPAIN

Hotel Sol Ocas, Benidorm, Costa Blanca  Bed and Breakfast / Half Board / All Inclusive

Facilities: Outdoor swimming pools and children’s pools, poolside bar, bar, restaurant, day and evening entertainment programme.

Transfer Time: 50 minutes.

Facilities: Outdoor swimming pool, poolside bar, bar, restaurant, children’s play area, day and evening activities for all the family.

Hotel Helios, Benidorm, Costa Blanca  Half Board / Full Board Transfer Time: 50 minutes.

 Took care of us from start to finish Benidorm Plaza, Benidorm, Costa Blanca  Bed and Breakfast / Half Board / Full Board

Facilities: Buffet restaurant with hotel bar, heated outdoor swimming pool, air conditioned gym, daily daytime and evening entertainment programme.

and took time to understand our needs and what we wanted from our holiday.

October 2019

Transfer Time: 50 minutes.

AR Diamante Beach and Spa, Calpe, Costa Blanca  Bed and Breakfast /

Facilities: Outdoor swimming pools, bar, buffet restaurant, à la carte restaurant (supplement will apply).

Hotel Playas de Torrevieja, Costa Blanca  Bed and Breakfast /

Half Board / Full Board

Half Board / Full Board / All Inclusive

Transfer Time: 60 minutes.

Transfer Time: 45 minutes.

Email: enquiries@enableholidays.com

Call now: 0330 380 6800

Facilities: Swimming pool with a hydraulic hoist, buffet restaurant with show cooking, pool bar, games area, free WiFi areas, gym with sauna garden area, laundry service.

Southern Spain | 13

SOUTHERN SPAIN

Best Sabinal, Roquetas de Mar, Costa Almeria Half Board / All Inclusive

For a holiday built around your needs, talk to one of the team today 0330 380 6800.

Facilities: Outdoor swimming pool and children’s pool, kids’ club, café bar/poolside bar, restaurant, indoor pool.

Hotel PYR Fuengirola, Fuengirola, Costa del Sol  Self-Catering / Bed and Breakfast

Transfer Time: 40 minutes.

Hotel Ilunion, Fuengirola, Costa del Sol  Bed and Breakfast /

Transfer Time: 25 minutes.

Facilities: Swimming pool, gym, spa, entertainment, restaurant with terrace bar, air-con and medical centre.

Sol Don Pablo, Torremolinos, Costa del Sol  Bed and Breakfast /

Half Board

Half Board / Full Board

Transfer Time: 25 minutes.

Transfer Time: 20 minutes.

Hotel Cervantes, Torremolinos, Costa del Sol  Room Only / Bed

and Breakfast / Half Board / Full Board / All Inclusive

Transfer Time: 20 minutes.

14 | Southern Spain

Facilities: 24hr reception, heated outdoor pool, children’s pool, poolside snack bar, free WiFi, car hire, safe, internet room, café bar, children’s pool.

Facilities: Outdoor pool, indoor pool, games room, gym, massage, bar, pool bar, restaurant, WiFi, satellite TV, a spacious balcony, telephone, hairdryer and mini fridge.

H10 Andalucia Plaza, Andalucia, Costa del Sol  Bed and Breakfast / Half Board

Facilities: Free WiFi in public areas, two outdoor swimming pools for adults, hydromassage and a children’s pool and mini club. cooking, four bars and à la carte restaurant.

Facilities: Two pools, fitness centre, restaurant, bar/lounge, spa, casino, WiFi, dry cleaning, laundry service, medical service on request* *Payable locally

Transfer Time: 60 minutes.

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

10 REASONS TO BOOK WITH ENABLE HOLIDAYS • Tailor-made holiday planning to meet specific requirements

• Mobility aids and specialist equipment can be pre-booked

• Guaranteed adapted rooms upon confirmation of booking

• Specialist nursing care can be provided in a selection of resorts, if required

• Each property features a wheel-in shower with room to manoeuvre in a wheelchair • The vast majority of properties have been personally audited by the Enable team • Assistance will be arranged at airports and on airlines • In-resort service is available in most destinations

Email: enquiries@enableholidays.com

• All prices include flights and adapted taxi transfers between the destination airport and accommodation • Book with confidence. Enable Holidays is a member of ABTA (W7335) and ATOL (6261) for your financial protection and peace of mind

Call now: 0330 380 6800

Southern Spain | 15

NORTHERN SPAIN

Medplaya Piramide, Salou, Costa Dorada  Bed and Breakfast / Half Board / Full Board / All Inclusive

To book your perfect holiday, talk to one of the team on 0330 380 6800 or visit enableholidays.com

Facilities: Outdoor swimming pool and children’s pool, large games room with TV, entertainment lounge with stage, saloon bar. Day and evening entertainment.

Transfer Time: 20 minutes.

Santa Monica Playa, Salou, Costa Dorada  Room Only /

Bed and Breakfast / Half Board / Full Board

Facilities: Accessible swimming pool, restaurant and bar, air-conditioning, WiFi Zone.

Transfer Time: 20 minutes.

 Organisation of our holiday was fabulous.

Consideration given to individual needs, alongside appropriate care and equipment including airport assistance. Overall, the holiday was an enjoyable, relaxing experience.

October 2019

Tropic Park Hotel, Malgrat de Mar, Costa Brava  Half Board / Full Board / All Inclusive

Facilities: Swimming pool with beach style ramp access, restaurant and bar, WiFi, small gym, kid’s club and play area.

Transfer Time: 40 minutes.

Montemar Maritim, Santa Susanna, Costa Brava  Half Board / Full Board Transfer Time: 40 minutes.

16 | Northern Spain

Facilities: Outdoor swimming pool with children’s section, miniclub, snack bar, bar / restaurant, day and evening entertainment (seasonal).

Aqua Hotel Montagut, Santa Susanna, Costa Brava  Bed and Breakfast Half Board / Full Board / All Inclusive

Facilities: Room service, large outdoor pool, buffet-style restaurant, snack bar, games and activities, car hire, medical service, children’s pool, mini club, LCD TV. *Payable locally

Transfer Time: 40 minutes.

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

CANARY ISLANDS

You’ll find 100s more holidays on our brand new website: enableholidays.com

Spring Hotel Arona Gran, Los Cristianos, Tenerife  Bed and Breakfast / Half Board

Facilities: Wellness centre, restaurant and grill, three swimming pools, shops, hairdresser, piano bar, tea room, disco, entertainment, live music, gym.

Transfer Time: 20 minutes.

Spring Hotel Vulcano, Playa de las Americas, Tenerife  Half Board

Facilities: Two swimming pools, main restaurant: buffet and show cooking grill, Pool bar for snacks and lunch à la carte, disco, live music, sports and entertainment.

Transfer Time: 20 minutes.

Isabel Family Hotel, Costa Adeje, Tenerife  Self-Catering /

Bed and Breakfast / Half Board / Full Board / All Inclusive

Aparthotel Andorra, Playa de las Americas, Tenerife  Bed and Breakfast / Half Board

Facilities: Restaurant and snack bar, two swimming pools, gardens and freshwater pool and one heated in the winter with a children’s section, pool bar.

Transfer Time: 20 minutes.

Facilities: Adapted apartments set within their own resort, two pools, restaurant, three bars, miniclub, WiFi, tennis, gym, billiards, some cobbled streets within the hotel grounds.

Hotel Zentral Center, Playa de las Americas, Tenerife  Bed and Breakfast / Half Board

Transfer Time: 25 minutes.

Transfer Time: 20 minutes.

Email: enquiries@enableholidays.com

Call now: 0330 380 6800

Facilities: Rooftop swimming pool, solarium terrace, restaurant, Jacuzzi, sauna, café/bar, on-site shopping centre with numerous leisure pursuits, including cinema.

Canary Islands | 17

CANARY ISLANDS

Bungalows Nautilus, Matagorda, Lanzarote  Self-Catering / Bed and Breakfast

For all our latest news and offers, find us on @enableho

Facilities: Family complex with one and two bedroomed adapted apartments.

Communal swimming pool with large step access and a pool hoist.

Transfer Time: 15 minutes.

Sol Lanzarote, Matagorda, Lanzarote  All Inclusive

Facilities: Outdoor swimming pool with a ramped entrance, shop, pool bar, main bar, buffet restaurant, tennis, children’s pool, children’s club, entertainment.

Transfer Time: 15 minutes.

Fancy something a little different?

How about wheelchair scuba diving?

Specially adapted golf?

A spot of surfing, hand biking or hot air ballooning?

We have a great range of accessible activities.

Talk to the team who can arrange these for you.

0330 380 6800

Elba Royal Village & Premium Suites, Playa Blanca, Lanzarote  Half Board / All Inclusive

Facilities: Several bars and restaurants, 5 outdoor swimming pools and an indoor pool, air conditioned gym, regular daytime and evening entertainment, spa.

Transfer Time: 30 minutes.

Los Zocos Club Resort, Costa Teguise, Lanzarote  Bed and Breakfast / Half Board / All Inclusive Transfer Time: 20 minutes.

18 | Canary Islands

Facilities: Internet Corner, Supermarket, Restaurants and Bars, Free WiFi, Bicycle Rental, Massage. (Some services may incur an additional cost please contact to enquire).

Hotel Lanzarote Village, Los Pocillos, Lanzarote  Bed and Breakfast / Half Board / All Inclusive

Facilities: Swimming pool (heated in the winter), spacious solarium with sun loungers, tennis court and entertainment programme, professional shows, show cooking and terrace.

Transfer Time: 10 minutes.

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

Barceló Castillo Beach Resort, Costa Caleta, Fuerteventura  Self-Catering /

Bed and Breakfast / Half Board / All Inclusive

Facilities: Three pools, gym, sauna, miniclub, WiFi, mini golf, tennis, spa, bars, restaurants, watersports, mini market, and scuba diving centre.

 Half Board / All Inclusive

Facilities: Outdoor pool, family entertainment, children’s miniclub, restaurant, snack bar. Gran Casino de Antigua close by.

Transfer Time: 15 minutes.

Lopesan Costa Meloneras Resort & Spa, Meloneras, Gran Canaria  Bed and Breakfast / Half Board

 All Inclusive

Facilities: Two swimming pools and a children’s pool, There is a ramp into the pool and free WiFi .

Transfer Time: 40 minutes.

Transfer Time: 15 minutes.

Elba Carlota, Costa Caleta, Fuerteventura

Labranda Bahia de Lobos, Corralejo, Fuerteventura

Elba Sara Beach, Costa Caleta, Fuerteventura  Half Board / All Inclusive

Facilities: Three outdoor swimming pools, two restaurants, three bars, casino, gym, games rooms, entertainment, kids' club, children's play area.

Transfer Time: 15 minutes.

Facilities: Extensive swimming complex, restaurants, three bars, four pool bars, air-con, satellite TV, sports activities, wellness centre, spa, entertainment with live shows.

Abora Buenaventura, Playa del Ingles, Gran Canaria  Bed and Breakfast / Half Board / All Inclusive

Transfer Time: 30 minutes.

Transfer Time: 20 minutes.

Email: enquiries@enableholidays.com

Call now: 0330 380 6800

Facilities: Beauty salon, hairdressers, spa, two swimming pools one of which has a pool hoist, two restaurants, six bars, disco, tennis courts*, kids’ swimming pool.

Canary Islands | 19

PORTUGAL & MADEIRA

Aparthotel Vila Petra, Albufeira, Algarve, Portugal  Self-Catering / Bed and Breakfast / Half Board / Full Board

Not sure which hotel is right for you?

Give us a call. We have the latest hotel information at our fingertips.

Facilities: Outdoor and indoor pool, bar, large restaurant, spacious garden, playground, tennis, games room, entertainment.

Transfer Time: 40 minutes.

Pestana Alvor Park, Alvor, Portugal  Self-Catering / Bed and Breakfast

 Bed and Breakfast / Half Board / Full Board Transfer Time: 20 minutes.

20 | Portugal & Madeira

 Bed and Breakfast / Half Board / Full Board

Facilities: The accessible accommodation is a delightful junior suite. Outdoor and indoor pool, bar, restaurant, occasional entertainment, tennis, games room.

Transfer Time: 30 minutes.

Facilities: Indoor and outdoor pools, jacuzzi and Turkish bath, massage. Pestana Alvor Park guests may use all the commodities of the hotel Pestana Dom João II.

Hotel Vila Gale Cerro Alagoa, Albufeira, Portugal,  Bed and Breakfast / Half Board / Full Board

Facilities: Outdoor and indoor swimming pools, health club, restaurants, bars, shop, games room, children’s pool and club. Air-con, safe, TV and WiFi.

Transfer Time: 25 minutes.

Transfer Time: 60 minutes.

Hotel Golden Residence, Funchal, Madeira

Hotel Vila Gale Ampalius, Vilamoura, Portugal

Facilities: Pool, indoor pool, restaurant, bar, spa, Turkish bath, sauna, gym, WiFi, pool table. Great sized adapted rooms.

Hotel Enotel Lido, Funchal, Madeira  All Inclusive

Facilities: Choice of restaurants, bars, spa, kids’ club, pool, indoor pool, fitness centre, games room, minibar, great entertainment programme WiFi.

Transfer Time: 20 minutes.

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

MALTA

Have you visited our brand new website? enableholidays.com

Seabank Resort and Spa, Mellieha Bay, Malta  All Inclusive

Facilities: Two outdoor swimming pools, indoor pool, Jacuzzi, live entertainment, kids’ club, disco, spa, themed restaurant, free WiFi in selected areas.

Transfer Time: 50 minutes.

Hotel Santana, St Paul’s Bay, Malta  Bed and Breakfast / Half Board / Full Board / All Inclusive

Facilities: Indigo Wellness Centre, Sauna, Massage & Treatments, Indoor Pool, Outdoor Pool, whirlpool, Fitness Room.

Transfer Time: 45 minutes.

Grand Hotel Excelsior, Valetta, Malta  Bed and Breakfast / Half Board

Qawra Palace Hotel, Qawra, Malta  Bed and Breakfast / Half Board / All Inclusive

Facilities: Saltwater outdoor swimming pool, children’s entertainment and a choice of dining restaurants.

Transfer Time: 40 minutes.

Facilities: Large outdoor and indoor pool, fully equipped gym, beauty and health centre, sauna, steam room, yoga classes, numerous other bars and restaurants.

San Antonio Hotel, Bugibba, Malta  All Inclusive

Transfer Time: 20 minutes.

Transfer Time: 40 minutes.

Email: enquiries@enableholidays.com

Call now: 0330 380 6800

Facilities: Outdoor swimming pool, indoor pool, adults-only rooftop pool (summer only), choice of restaurants, gym, spa, steam room, Turkish bath and hotel-run kids’ club.

Malta | 21

GREECE & CYPRUS

Avanti Hotel & Holiday Village, Paphos, Cyprus  Self-catering / Bed and Breakfast / Half Board

To book your perfect holiday, talk to one of the team on 0330 380 6800 or visit enableholidays.com

Facilities: Lagoon-style swimming pool, indoor pool, bowling green, tennis courts, gym, evening entertainment, kids' club and free WiFi.

Transfer Time: 30 minutes.

St Raphael, Limassol, Cyprus  Bed and

Breakfast / Half Board / All Inclusive / All Inclusive Plus

Amphora Hotel and Suites, Paphos, Cyprus  Bed and Breakfast / Half Board

Facilities: Restaurant, lounge bar, free internet access in lobby, open-air restaurant/ beer garden, LCD satellite TV, WiFi, free toiletries, bathrobes, slippers.

Transfer Time: 30 minutes.

Facilities: Six restaurants, café, bar, gym, sauna, steam bath, Jacuzzi, indoor pool, two outdoor pools, tennis courts, internet lobby, childcare, 24hr room service.

Transfer Time: 45 minutes.

Cavo Maris Beach Hotel, Protaras, Cyprus  Bed and Breakfast / Half Board / Full Board / All Inclusive

Facilities: Outdoor swimming pool with children’s pool, heated indoor pool, spa, gym, hairdressers.

Transfer Time: 50 minutes.



Leonardo Cypria Bay, Paphos, Cyprus  All Inclusive

Facilities: Outdoor swimming pool with children’s pool, heated indoor pool, spa, gym, hairdressers.

Friendly, fast and efficient Mr Ireland

Transfer Time: 30 minutes.

22 | Greece & Cyprus

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

To stay up to date with our latest offers, find us on @enableho

Corfu Mare Hotel, Corfu Town, Corfu  Bed and Breakfast

Facilities: Swimming pool, laundry service, specially trained staff for people with mobility or vision issues, free WiFi, public accessible toilets.

 The service that Enable provided was exceptional.

Efficient service, and clear grasp of our specialist needs, and the ability to answer our queries relating to practicalities of travelling with a very elderly family member.

October 2019

Transfer Time: 10 minutes.

Mega Hotel, Ipsos, Corfu  Bed and Breakfast / Half Board

Facilities: Swimming pool, dry cleaning, doctor on call, and tea and coffee making facilities in room – on request.

Transfer Time: 30 minutes.

Sheraton Hotel, Ixia, Rhodes  Bed and

Breakfast / Half Board / Full Board / All Inclusive

Theartemis Palace Hotel, Rethymnon, Crete  Half Board

Facilities: Swimming pool, restaurant and bar, internet corner, currency exchange, WiFi, Mini market.

Transfer Time: 25 minutes.

Facilities: Three outdoor swimming pools, à la carte restaurants, gym, sauna, WiFi access, floodlit tennis courts, playroom, mini-market and kids’ club.

Best Western Plaza Hotel, Rhodes Town, Rhodes  Bed and Breakfast /

Facilities: Swimming pool, lounge, Jacuzzi, cocktail bar, restaurant, WiFi, rooms with air-con and minibar.

Half Board

Transfer Time: 25 minutes.

Transfer Time: 20 minutes.

Email: enquiries@enableholidays.com

Call now: 0330 380 6800

Greece & Cyprus | 23

THE BRAND-NEW ENABLE HOLIDAYS WEBSITE IS

NOW LIVE

Our new website has been meticulously developed to provide you with an enhanced customer journey. The site not only looks great – but, more importantly, it is easy to navigate, provides a userfriendly experience and allows you to quickly find accessible destinations and hotels to meet your specific requirements.

At the heart of it all is a sophisticated main search tool, which identifies accommodation by country, resort, board basis, star rating and the adapted facilities you require.

This feature is supported by a filter/sort system for resort and holiday type pages, helping you to narrow down or arrange your desired properties to suit your specific needs.

A live chat function, along with a button to request a free call-back, provides a direct link to the Enable team, thereby allowing you to personally discuss any specific questions and holiday enquiries you may have.

This feature provides easy and direct access to a member of the Enable team on any page being visited.

The new and improved website layout offers detailed information on each and every property within each resort page - revealing star ratings, holiday types, board basis’ and adapted facilities.

These details will help you to discover the hotels that best suit your needs, without having to take part in the time-consuming task of going back and forth between different resorts until the right property is found.

There’s also a quick and easy way to see what’s new and which properties are firm favourites with other Enable customers, by viewing the slideshows of the latest properties and current popular properties on the home page.

There’s also much more information on the new-look tour pages, with in-depth detail on the accessible adventures that are available with Enable. Before clicking onto each tour, you’ll find a brief description of the adapted excursions included around these exotic locations.

When using a mobile device, you are now able to call an Enabler by clicking the phone icon.

An all-new online experience awaits you at enableholidays.com

24 |

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

OUR TEAM OF ENABLERS HAVE ALL THE ANSWERS Can I take my wheelchair or scooter?

What equipment can I hire?

Jess says: Yes, most airlines will now gladly carry all forms of chairs/scooters – just provide us with the type, make, model and dimensions and we will take care of the rest.

Ben says: We can arrange a wide range of aids in resort from toilet raisers and hoists, to walking support frames, wheelchairs, mobility scooters and more.

Will I have a rep in resort?

Will I have assistance at the airport?

Lynne says: Yes, in many destinations they will meet you at the airport, visit you during your stay and provide you with a 24-hour emergency contact number.

Sara says: Yes, we will prebook your assistance at both airports from check-in to boarding the aircraft.

Will I be able to book any excursions?

Will I have an adapted taxi transfer from the airport?

Mary says: In many of our destinations we can offer excursions within an adapted vehicle. Just ask at the time of booking.

Anna says: Yes, in the vast majority of our destinations you can consider this sorted.

There’s still more to discover.

On the following pages you’ll find beach holidays in the Americas & Caribbean, dedicated disabled hotels, villas, exotic tours & safaris, luxury holidays, city breaks and ‘something different’.

Email: enquiries@enableholidays.com

Call now: 0330 380 6800

| 25

AMERICAS & CARIBBEAN

Fully accessible multi-centre holidays.

Fancy combining the fun of the theme parks with a relaxing beach holiday?

Or maybe a combination of a city and beach holiday?

Our team of accessible holiday experts can create the perfect itinerary for you.

Talk to us today.

0330 380 6800 26 | Americas & Caribbean

Florida Home of Walt Disney World® Resort, southern hospitality and 40 million annual visitors, the ‘Sunshine State’ offers some of the planet’s best-equipped facilities for people with mobility impairments.

Orlando is the most popular destination for tourists in Florida and the

Enable Holidays team is happy to offer a range of accommodation right at the heart of the resort. We can make getting around easy too. You can book your accessible self-drive car with us. So you can go where you want, when you want. And if you want to hit the parks, let us arrange your park tickets and any support you need before you go.

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

Mexico With a vast array of accessible holiday opportunities, it’s easy to enjoy the glorious weather, diverse landscapes and the vibrant culture of Mexico.

Cancún’s year-round sunshine makes this coastal resort extremely popular with disabled holiday makers looking for an idyllic beach within a bustling city. Playa del Carmen’s clear waters have made it famous as

Caribbean The Caribbean’s reputation as an oasis of tropical beauty is fully justified. The spotless beaches, towering palms, shimmering waters and dreamy weather mean these islands represent an accessible holiday in paradise.

Explore Barbados, St Lucia, the Dominican Republic or Curacao and experience the laid back culture these islands are famous for. The captivating

a top diving spot, where the local accessible diving opportunities make exploring the colourful sea life an unforgettable experience.

Riviera Maya spreads along the coast, its powdery white beaches drawing visitors to its beautiful shores throughout the year. This is also another popular diving destination, and has a dazzling array of marine life to encounter.

history of this area, the love of music, colourful festivals, beach parties and sheer natural beauty make these a firm favourite.

The fusion of African, East Indian, European, Chinese and Native American foods makes the sumptuous and often spicy delicacies of the Caribbean a truly exotic experience. The Caribbean is also famous for its love of rum, meaning that there will always be the option to sip a delicious beverage alongside each tasty meal.

We never stop travelling the world to find the best accessible holidays.

To stay up to date with all our latest holidays and special offers visit

enableholidays.com

Email: enquiries@enableholidays.com

Call now: 0330 380 6800

Americas & Caribbean | 27

DEDICATED DISABLED HOTELS

With carefully planned environments, comprehensive adaptations and extra special comforts, our range of fully accessible holidays are specifically designed with disabled holidaymakers in mind – especially wheelchair-users, their carers and families.

Many of these properties, set in fantastic locations, are purpose-built for disabled guests. Some even provide

specialist care and support by qualified staff.

So whatever your needs, come and relax in these stunning properties, in fantastic locations. All are step and incline-free and have features such as wider doorways, spacious rooms, flat floor showers and a full range of other disabledfriendly facilities from grab rails to electric operated beds and hoists.

We take care of everything for you.

From making sure you have help at the airport and guaranteed adapted transfers and rooms to excursions, tours and so much more - we build your holiday around your needs.

Talk to us today.

0330 380 6800 or visit enableholidays.com

28 | Dedicated Disabled Hotels

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

We're the leading overseas tour operator for disabled people.

Find out more at enableholidays.com

C and A Tourist Apartments, Polis, Cyprus

Facilities: Heated outdoor swimming pool and raised sun loungers.

 Self-Catering /

Casas Heddy, Puerto del Carmen, Lanzarote Bed and Breakfast / Half Board

Half Board Transfer Time: 60 minutes.

Eria Resort, Maleme, Crete  Half Board / Full Board

Transfer Time: 10 minutes.

Facilities: Swimming pool, hydrotherapy and treatment room, sports court, accessible excursions, gym.

Transfer Time: 45 minutes.

Maison des Landes, St Ouen’s, Jersey Totally Dedicated Adapted Property / Full Board / Daily Adapted Excursions

Facilities: Rooms/ Facilities for disabled, Safe deposit box, Wheelchair access, Multilingual staff, Hairdresser, Souvenir shop, Free WiFi in public areas

Mar y Sol, Los Cristianos, Tenerife  Half Board / Full Board Transfer Time: 20 minutes.

Facilities: Many rooms are completely adapted with a ceiling hoist. All have flat floor showers. The indoor swimming pool also has a hoist.

MIC Sant Jordi, Barcelona  Self-Catering / Bed and Breakfast

Transfer Time: 10 minutes.

Transfer Time: 20 minutes.

Email: enquiries@enableholidays.com

Call now: 0330 380 6800

Facilities: A fully accessible specialist property. Two pools with hoists, plus therapy pool, treatment centre, body massage, gym, sauna, restaurant, bar. .

Facilities: One and Two bedroom accessible apartments, TV, WiFi, fully fitted kitchen, dishwasher, gym with physiotherapist, Swimming pool, café, care support

Dedicated Disabled Hotels | 29

VILLAS If you love the idea of doing what you want, when you want, an accessible Enable villa is perfect for you. We have a great choice of private, well-equipped villas in stunning locations across Europe, Florida and more.

Enable Holidays is always expanding its selection of wheelchair-accessible villas. The location of most villas means that car hire is usually required to reach shopping areas, beaches and places of interest. But with many, we can arrange a wheelchair-accessible vehicle (WAV) within the cost of the holiday.

There’s something extra special about a holiday in a private villa.

A villa gives you and your small party that private ‘do-as-you–please’ feel, with the flexibility to cater for yourselves in the privacy of your own grounds and holiday home.

During your stay, you should regard it as your very own personal space. A place where you can relax and enjoy high standards of service and facilities. With features such as your very own accessible swimming pool and as much privacy as you like, it will provide the perfect setting for a relaxing holiday. If required, we can even arrange adapted vehicle hire so you can explore at your leisure.

We are also able to organise the hire of many mobility aids to make your holiday convenient, comfortable, hassle-free, and that little bit easier all round.

THE PERFECT CHOICE FOR THREEGENERATIONAL HOLIDAYS We’re pleased to have villas in all shapes and sizes to meet the needs of families and parties of all shapes and sizes. With the growing demand for three-generational holidays, a large villa makes the perfect base for children, parents and grandparents to all enjoy quality time together under one roof – as well as under blue skies and a million stars. The perfect setting for making family memories you’ll cherish forever.

30 | Villas

visit our brand new website: www.enableholidays.com

Accessible Villa, Algarve, Portugal

Cape Town, South Africa

We offer an excellent range of well-appointed accessible villas in a variety of destinations, including: The Greek Islands of Crete and Corfu, Portugal’s Algarve and Silver coast, Cyprus, Italy, Florida and Cape Town in South Africa.

Each villa comes highly recommended, but there are several that are especially unique for the facilities they offer and the services they provide. When staying at the PT5 Accessible Villa Apartments in Lagos on the Algarve, guests can also take advantage of a wide range of activities – from wheelchair-accessible dolphin watching, coastal cave boat trips and an inflatable sofa towed by a speed boat, to a mountain excursion, vineyard and zoo marine water park visits.

Another special property is the Cape Town Villa SA1, This amazing beach house is designed to meet many different needs and is the only holiday home in Cape Town with this level of adaptation. It’s situated at the end of Ratelklip Close - one house from the beach with an amazing view, overlooking the Atlantic Ocean in the Southern Peninsula of Cape Town.

And for families looking for the perfect accommodation close to Disney World, Florida, we have a choice of three spacious and well-appointed villas for you to consider – sleeping two to eight persons.

See our full choice of villas at enableholidays.com.

Or call the Enablers on 0330 380 6800.

‘As always, the staff are so helpful and nothing is too much trouble.’

July 2019

You’ll love talking to your Enabler All the knowledge, expert advice and real passion for ensuring your holiday is just perfect for you.

Email: enquiries@enableholidays.com

Call now: 0330 380 6800

Villas | 31

VILLAS

 Efficient service, and clear grasp of our specialist needs and the ability to answer our queries relating to practicalities of travelling with a very elderly family member.

Luxury Accessible Villa, Algarve, Portugal, PT1 Self-Catering – 4 Bedroom Villa – Sleeps 8

October 2019

Facilities: 4-bedroomed accommodation, lush gardens, pool, paddling pool, games room, outside dining, satellite TV, WiFi, full kitchen facilities.

Car hire is recommended Transfer Time: 45 minutes.

FREE accessible car hire available

Cottage/Villa, near Vilamoura, Portugal, PT2 Self-Catering – 3 Bedroom Villa – Sleeps 6

Facilities: Beautiful cottage/ villa close to golf courses and beaches. Wheelchair-friendly with equipment on-site and well adapted facilities, salttreated pool with gentle ramp.

Accessible Villa with Sea Views, Algarve, Portugal, PT7 Self-Catering – 4 Bedroom Villa – Sleeps 7

Facilities: Single floor villa with adapted facilities and extensive appliances, WiFi, satellite and cable TV. Outdoor pool with hoist, built-in BBQ and al fresco dining area.

Transfer Time: 15 minutes.

Car hire is recommended Transfer Time: 30 minutes.

FREE accessible car hire available

Corfu Villa, CF1 Self-Catering – 3 Bedroom Villa – Sleeps 6

Transfer Time: 60 minutes.

32 | Villas

Facilities: Superbly appointed kitchen with full facilities, safe, LCD TV with satellite channels, DVD, WiFi, ambient temperature settings, swimming pool,

Cyprus Villa, CY1 Self-Catering – 4 Bedroom Villa – Sleeps 8

Facilities: Four bedrooms/ three bathrooms, ceiling track hoist, electric bed, cot sides, easy wide ramp to the garden, swimming pool and common areas of the villa, WiFi.

Transfer Time: 25 minutes.

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

We have a great range of villas from Spain, Canary Islands and Portugal to the USA. Visit enableholidays.com FREE accessible car hire available

Crete Villa, CR1 Self-Catering – 3 Bedroom Villa – Sleeps 6

Car hire is essential.

Transfer Time: 60 minutes.

Orlando, Florida, FL1 Self-Catering – 4 Bedroom Villa – Sleeps 8

Car hire is recommended Transfer Time: 35 minutes.

Florida Villa, FL3 Self-Catering – 4 Bedroom Villa – Sleeps 8

Facilities: Pool (unheated), private garden, barbecue area, air-con, heating, fully equipped kitchen, WiFi, LCD TV with satellite channels, DVD player and films, book collection.

Lagos Accessible Apartments, Algarve, Portugal, PT5

Facilities: 4-bedroomed luxury villa south facing, level access throughout, wide pool with hoist, equipment, aircon, spacious and open plan, TV, DVD, adapted garden, barbecue.

Orlando, Florida, FL2

Facilities: Level access throughout, widened doorways, wheel-in showers, and private pool with pool hoist.

Self-Catering – Studio, 2 and 3-Bedroom Apartment options – Sleeps 2 to 14

Self-Catering – 2 to 6 Bedroom Villa – Sleeps 12

Car hire is recommended Transfer Time: 35 minutes.

South Africa, Cape Town, SA1 Self-Catering– Sleeps up 10

Car hire is recommended Transfer Time: 35 minutes.

Transfer Time: 45 minutes.

Email: enquiries@enableholidays.com

Call now: 0330 380 6800

Facilities: Fully equipped apartments, games room, swimming pool, Many accessible activities and excursions can be arranged.

Transfer Time: 60 minutes.

Facilities: Two spacious 4-bedroomed villas decorated to the highest standards, TV, DVD, outside dining, air-con, south facing pool, small garden, very well equipped.

Facilities: High specification beach villa. Super accessible, ramp access from the villa to the pool. Outdoor shower, beach wheelchair and more.

Villas | 33

EXOTIC TOURS & SAFARIS

Expanding horizons, pushing boundaries and making adventures of a lifetime for disabled people is something we really enjoy doing. But you can imagine the level of detail that’s needed to get it right for mobility-impaired travellers.

Everything’s got to be exactly right along every single mile of the tour. This means meticulous briefing of local agents, tour guides, hotels, transfer providers and visitor centres.

Here are just a few examples of the wonderful experiences we can create throughout the world’s most exotic destinations.

34 | Exotic Tours & Safaris

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

PERU TOUR

ECUADOR TOUR

Example itinerary

Example itinerary

• Explore the capital perched above the blue Pacific.

• Straddle the northern and southern hemispheres, when visiting the Mitad del Mundo – the Middle of the World.

• See the largest collection of Peruvian art at the Rafael Larco Herrera Museum.

• Visit the Sacred Valley of the Incas.

• Experience being in the centre of the world at the Inti-Ñan Museum.

• Discover the salt ponds of the Maras Salt Mines.

• Visit Otavalo market and Ibarra city.

• Enjoy a panoramic view of Moray’s irrigation terraces.

• A boat ride and a picturesque tour of Cuicocha Crater Lake at the foot of Cotacachi Volcano.

• Marvel at the fortress of Ollantaytambo, where six giant monoliths form the ‘’Temple of the Sun’’.

• Adventurous journey across two mountain chains into the Amazon.

• Decode the mysteries of Andean Iconography while visiting the Amaru community.

• Visit the mostly-accessible Pisac Market and views of the Pisac ruins.

• Experience Machu Picchu.

• Take a train through the Sacred Valley of the Incas to see the mountaintop ruins.

• Visit the labyrinthine ruins of Qenqo and Puca Pucara.

• Enjoy a guided visit and picnic lunch at Sacsayhuaman, which is the fortress above Cusco.

• Enjoy a private city tour around Cusco, visiting the cathedral, which is considered to have the best collection of colonial art from the Cusco school.

• Meet indigenous natives to learn their customs and witness a shaman ritual.

• Accessible hiking through the secondary rainforest with a native guide.

• Visit to an animal rescue centre.

• Meet the Kallari association making cacaochocolate bars in a sustainable way.

• Rafting down the calm Anzu River will provide the chance to see the Amazon from a unique and beautiful perspective.

• Take a cable car ride above the Pataza River ravines and waterfalls.

• Enjoy a spa treatment in the beautiful city of Baños.

• Enjoy a city tour of plazas and churches.

• Explore the Qoricancha the “Court of Gold”.

Email: enquiries@enableholidays.com

Call now: 0330 380 6800

Exotic Tours & Safaris | 35

INDIA TOUR

VIETNAM TOUR

Example itinerary

Example itinerary

• Sightseeing tour of Old Delhi, the Mughal Capital of Shahjahanabad, taking in Jama Masjid, Raj Ghat (where Mahatma Gandhi was cremated), Red Fort, and the busy streets of the mile-long Chandni Chowk.

• Tour of Hanoi, taking in the historical quarter and the quarter of the “36 old streets and guilds”.

• Tour of Imperial Delhi, visiting to the Qutab Minar (the highest stone tower in India), Humayun’s Tomb, India Gate, the Parliament building and the president’s residence of Rashtrapati Bhawan.

• Drive to Agra with its many wonderful monuments, including witnessing the Taj Mahal at sunrise.

• Agra Fort- the seat of the Mughal Empire.

• Drive to Bharatpur, visiting the abandoned city of Fatehpur Sikri en-route.

• Railway journey to Sawai Madhopur.

• Ranthambore National Park to witness an outstanding example of Project Tiger’s conservation efforts.

• Cultural Ho Chi Minhh.

• Explore the night market and sample street food.

• Visit the Dry Halong Bay, discovering a lost temple and the region’s distinctive rice paddies, and the 10th century capital of Ninh Binh.

• A short flight to coastal Danang.

• 2-night stay and tours of Hoi An, a UNESCO heritage site.

• Flight to elegant Saigon, the stunning economic capital.

• Explore the Mekong Delta, the wealthiest region.

• View rice paddies, luscious orchards, floating markets and friendly villages.

• Visit Tao Dan Park to see Tai Chi performers and the Ho Thi Ky flower market.

• Two game drives in an accessible jeep to view the wildlife of Ranthambore National Park.

• A magical visit to the ‘pink city’ of Jaipur – the capital of Rajasthan, including the City Palace.

• And the astronomical observatory of Jantar Mantar.

• Amber Fort by elephant or jeep, stopping en route to see the `Palace of Winds’.

• Flight from Jaipur to New Delhi.

‘I love the fact I just say when and where I’d like to go, and the options then come back to me. I then whittle it down and we are booked. Great!’

July 2019

36 | Exotic Tours & Safaris

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

CAPE TOWN AND SOUTH AFRICA TOUR Example itinerary • Visit the world-famous Cape of Good Hope Reserve, featuring zebras, antelopes, African penguins and even chacma baboons.

• Experience the dramatic scenery of Chapman’s (‘’Chappies’’) Peak drive along the South Atlantic Ocean.

• Ascend Table Mountain in a cable car and enjoy 360-degree views across Table Bay and the Cape Flats.

• Descend into the lush green of the region’s winelands and enjoy lunch in Stellenbosch, which dates back to 1679.

• Take the Garden Route to explore Breede River Valley, Cogman’s Kloof Pass and the fertile valley of the Klein Karoo, where you may see ostriches among the herds of sheep.

• Spend an evening in Calitzdorp • Visit Oudtshoorn – the ostrich capital of the world, where you will visit a wildlife ranch.

• Head out into a private game reserve for an afternoon of animal spotting.

• Star gazing with an expert (weather permitting), followed by an evening under the stars in a luxury tent encampment.

• Delight at the local fauna to be found on both the land and in the sea of Mossel Bay.

JOHANNESBURG TOUR AND KRUGER PARK SAFARI, SOUTH AFRICA The emphasis of this tour is getting up close to Africa’s exotic wildlife, with many guests enjoying the sights of South Africa’s majestic “Big 5” – the elephant, rhinoceros, buffalo, lion and leopard!

Example itinerary • 2 days exploring Johannesburg and Pretoria.

• 2 days visiting Moholololo and Hoedspruit Animal Rehabilitation Centres. Guests will relish meeting the resident hippos, cheetahs and birds of prey, secure in the knowledge that these amazing animals are either being rehabilitated towards a life back in the wild, or have suffered injuries that would limit their survival in the outside and are enjoying a far safer life in the centre.

• 3 days immersed in the breath-taking Kruger Park, sleeping in the park’s rest camps and spending the daylight hours sight-seeing in the savanna that’s home to galloping herds of zebra, wildebeest and buffalo, as well as awe-inspiring carnivores, towering elephants and hundreds of species of birds, reptiles and amphibians.

We also offer accessible tours in Argentina and exotic holidays in Egypt, Singapore and Thailand.

Visit enableholidays.com. Or call the Enablers on 0330 380 6800.

• Visit the Dias Maritime Museum, which displays objects of oceanic interest (including a 467kg great white shark!)

• Guided tour of a township to meet interesting characters from different walks of South African life.

• Overnight stay on a guest farm.

Visit our brand new website for the bigger picture enableholidays.com

Email: enquiries@enableholidays.com

Call now: 0330 380 6800

Exotic Tours & Safaris | 37

LUXURY

‘Great holiday location and all arrangements were first class. Hotel was very good and had high standard of service with great food.

Resort perfect for use of wheelchair and good train links to the surrounding area.’ July 2019

Asimina Suites, Paphos, Cyprus

38 | Luxury

Aguas de Ibiza Lifestyle and Spa, Santa Eulalia, Ibiza

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

Sometimes only the very best will do. It’s why we’ve searched the world to find 5-star holidays that combine the ultimate in luxury and accessibility.

So, talk to one of our friendly accessible travel experts and we’ll create the perfect holiday around you. From flight upgrades, VIP access to airport lounges to luxury accommodation in the very finest resorts, if it’s luxury you’re after, we can deliver it on a silver platter.

Our 5-Star and Ultra 5-Star hotels can be found in some of the world’s most desirable holiday locations.

In total, we have a range of almost 90 luxury holidays to choose from in more than 20 destinations – across the Mediterranean, Aegean, mainland Europe, Egypt, the Caribbean, Mexico and the USA. On these holidays, you can always expect something special. A quality of service that reflects the status of the hotel and the location. Special places where you can really spoil yourself and get spoiled. But most importantly of all, we expect them to provide high standards of facilities and services for our customers with limited mobility – and especially those using wheelchairs.

To combine the wonders of Egypt with a coastal retreat, you could look at the Hilton Pyramids Golf & Spa Hotel in Cairo.

But, if southern Europe floats your boat, there’s a plethora of options to choose from. Like the Sunborn in Gibraltar that offers all the indulgence of a refined top-quality hotel whilst being a luxurious moored yacht; or the stunning Marriott Malta Hotel & Spa that’s built within the grounds of an 18th-century villa in the heart of St Julian’s beautiful promenade.

Crossing over to ancient Greece, you may like the idea of staying in the shadow of the Acropolis in the exquisite Royal Olympic Hotel. Or the stunning Aguas de Ibiza in Santa Eulalia could be the perfect place for you to spend a decadent holiday in Ibiza.

Discover almost 90 luxury holidays in the Luxury section of our website: enableholidays.com.

Or call us on 0330 380 6800.

Luxury may be the watchword for these holidays, but each hotel offers its own unique style and atmosphere, which is naturally influenced by its location.

We haven’t the space to feature all them in this small section, but here’s a whistle-stop tour of just some of the properties that make up our VIP collection.

In the Americas, you may like to consider the Dolphin Suites in Curacao, the Barcelo Maya Beach Resort in Mexico’s Playa del Carmen, or our luxury FL3 villa in the Sunshine State of Florida.

Email: enquiries@enableholidays.com

Call now: 0330 380 6800

Luxury | 39

LUXURY

Asimina Suites, Paphos, Cyprus Bed and Breakfast / Half Board / Full Board / All Inclusive

Facilities: Two interconnecting swimming pools, indoor pool, gym, spa, floodlit tennis courts, free WiFi, live music and wellness activities.

 Bed and Breakfast / Half Board

Transfer Time: 25 minutes.

40 | Luxury

 Bed and Breakfast / Half Board

Facilities: Modern 5* resort, eight heated pools in tropical gardens, with waterfalls and beaches, restaurants, bars and numerous other barrierfree facilities. Entertainment with live shows.

Transfer Time: 30 minutes.

Transfer Time: 30 minutes.

La Plantacion del Sur, Costa Adeje, Tenerife

Baobab Resort, Meloneras, Gran Canaria

Facilities: This resort blends colonial stylings with chic touches. Luxurious hotel with fabulous facilities and exceptional service, five pools, stunning views, spa and restaurants.

GF Victoria, Costa Adeje, Tenerife  Bed and Breakfast / Half Board

Facilities: WiFi, Beachfront, Sun Terrace, Swimming Pool(s), Spa, Steam Room, Sun Loungers, Pool Bar, Pool Towels, Water Slide, Hot Tub/ Jacuzzi, Wellness Centre, Sauna.

Transfer Time: 25 minutes.

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

Zafiro Palace Alcudia, Alcudia, Mallorca,  Bed and

Breakfast / Half Board / All Inclusive

Facilities: WiFi, spa, heated pool, sports facilities, playground, mini club, special kids’ menu, an LCD TV, air-con, heating, Nespresso coffee machine and tea facilities.

Transfer Time: 60 minutes.

Hotel Vidamar Resort, Funchal, Madeira  Half Board

Amada Colossos Resort, Falariki, Rhodes  All Inclusive

Facilities: Three outdoor swimming pools, à la carte and buffet restaurants, bars, including an adults only pool bar, gym , free WiFi zones, on-site water park, spa, Kids' club, tennis court.

Transfer Time: 30 minutes.

Facilities: Infinity saltwater pools, choice of restaurants, bar, multi-activity court, gym, spa, tea- and coffee-making facilities, minibar, WiFi, kids’ club.

Marriott Malta Hotel and Spa, St Julian’s, Malta  Bed and Breakfast / Half Board

Transfer Time:20 minutes.

Transfer Time: 20 minutes.

Email: enquiries@enableholidays.com

Call now: 0330 380 6800

Facilities: Outdoor rooftop swimming pool, heated indoor pool with hoist, bar/lounge, buffet restaurant, à la carte restaurants*. The bathroom has both a bath and a wheel-in shower. *Payable locally

Luxury | 41

CITIES There comes a time when everyone needs a break from the hectic mayhem of everyday living. But that’s not to say it has to be two weeks away in some far-flung place. Very often, it only takes a little change to make all the difference. A short break of two or three days for a change of scene, culture, entertainment and culinary delights. Somewhere that can be reached by a short flight, ferry crossing, Eurostar rail travel, or even self-drive.

The remedy, of course, is an accessible city break.

What makes a city break really great is getting to see as much as you can in the time that you’ve got.

It’s therefore important to know that you can enjoy it comfortably, whether you’re a slow walker, wheelchairuser or just someone who would appreciate an easier way to get around.

At Enable Holidays, we offer a wide range of accessible city breaks to suit every taste. A touch of culture ... vibrant nightlife ... magnificent museums ... romantic restaurants ... irresistible shopping - plus a wide variety of live theatre shows.

We also possess lots of knowledge and helpful tips to ensure your city break is everything you want it to be.

You can select from an excellent choice of audited accessible hotels - whether you’re looking for a small and cosy boutique hotel or a large well-known chain. As with all our hotels, you can expect a guaranteed adapted room and all the help you need for planning to see the sights and soak up the atmosphere.

42 | Cities

When it comes to packing your holiday with culture, cuisine, shopping and sightseeing, nothing beats a city break. And at Enable, we make the most exciting cities of the world accessible to all.

Whatever’s on your ‘to-do’ list and whatever your mobility needs, our friendly accessible travel experts will help create the perfect trip.

In total, we offer you a choice of almost 40 city destinations, with the most popular being Amsterdam, Paris, Bruges, Berlin, Prague and Barcelona. Whilst not far behind these bestsellers, you’ll find Madrid, Rome, San Sebastian, Warsaw, and the Big Apple itself – New York.

So, whether you’re looking for a quick getaway or the perfect place for a very special occasion, we’ll take you there with a smile.

Visit enableholidays.com and head to our Cities section for full details on all of our city break destinations and hotels. Or call one of our Enablers for helpful information and advice.

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

‘Really great experience, Enable couldn’t do enough. The holiday we chose through them was fabulous.’

Aug 2019

Prague

San Sebastian Old Town

Email: enquiries@enableholidays.com

Call now: 0330 380 6800

Cities | 43

CITIES

Barcelona We’re proud to be an approved partner, organising memorable breaks to this outstanding city. Experiences without limits for disabled visitors is very much a focal point for the Catalonia tourist board and you can see this in

the activities and experiences available. In addition to offering excellent accessible hotels, we can also arrange kayaking, cycling, hot air ballooning, tours of the famous Nou Camp and numerous other accessible experiences.

Amsterdam One of the most unique cities of the world, Amsterdam is a city of beautiful canals, glorious architecture, museums, galleries and fantastic places to relax. It’s also one of the flattest cities in the world, which has a lot

of smooth pavements, and this makes the city a popular destination for wheelchairusers as it’s easy to get around with the majority of public transport being accessible with plenty of trams and buses available throughout.

Our city breaks include: Guaranteed adapted room

in a choice of 3, 4 or 5 star hotels

Adapted taxi transfer between destination airport and hotel

Flights, ferry and train San Sebastian and the Basque country San Sebastian is an attractive city with a beachside setting.

From disabled-friendly surf lessons to the museums and century-old aquarium in the town - there’s so much to do here. Other activities

44 | Cities

include accessible golf taster lessons, a cooking school and a trip to an accessible vineyard, with wine tasting included. The city’s public transport system also offers good levels of accessibility for disabled travellers.

travel options, where available

Pre-arranged

accessible tours, if required

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

We offer almost 40 worldwide city break destinations in 15 countries

Las Vegas Las Vegas isn’t only one of the most colourful, exciting and awe-inspiring cities in America, it’s one of the most accessible too. Each and every hotel and casino has accessibility at some level. Plus tours such as the

Prague In this fascinating city the ancient and modern come together. Famous for its art and culture, as well as hearty gastronomy, world-renowned beers and stunning architecture, there’s something amazing

Grand Canyon Bus Tour are wheelchair-friendly too. The city is a must to visit – either as a stand-alone trip or part of a multi-centre adventure with Los Angeles and San Francisco.

around every corner. Rustic chapels sit beside modern cafés, old-style bars next to 20th-century art galleries.

Accessibility around Prague is good, with many wheelchair accessible buses, tramways and metros.

Email: enquiries@enableholidays.com

New York Accessibility is great in the Big Apple. Buses have drop down ramps, some subway systems are fully accessible to wheelchair-users, and adapted taxis are a favourite mode of transport. Which is perfect as there’s so much to

Call now: 0330 380 6800

see and do. Catch a Broadway show. Shop Maddison Avenue.

Explore Central Park. And when you’ve worked up an appetite, the world’s finest cuisine is waiting for you. A very popular choice over Christmas please book as early as possible to avoid disappointment.

Cities | 45

SOMETHING

DIFFERENT With Enable, we promise you that limited mobility doesn’t mean limited options.

Quite the contrary. We have the skills, contacts, expertise - and above all passion, to put together amazing holidays that are personally created around the things you want to experience. You’ll be surprised at what you can do and where you can go with Enable Holidays. With activities such as assisted horse riding, scuba diving, adapted golf, para-gliding, skiing and hot air ballooning. Plus, river cruises on the Nile, Rhine and Danube, escorted tours, wine tasting, and even pilgrimages to Lourdes.

Whatever takes your fancy, we can make it happen for you. Here are a few ideas.

DISCOVER THE BEAUTY OF TUSCANY WITH ENABLE It’s easy to see why the Italian region of Tuscany has inspired some of history’s greatest artists.

With so many contrasting colours, textures and shapes, its landscape is a masterpiece in every sense of the word And with Enable Holidays, it’s also a fabulous holiday destination for tourists with limited mobility.

Florence, Pisa, Siena are some of the most important and beautiful cities of the world. But fine art, architecture, food and wine form only a small part of the region’s appeal. Tuscany also offers you accessible sandy beaches and pleasant sunny weather for most months of the year.

Talk to the team to arrange your accessible Italian adventure - built around your needs.

Tuscany, Italy

46 | Something Different

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

UNCORK ACCESSIBLE WINE TASTING EXPERIENCES Our wine-tasting tours across France, Spain and Italy are specially designed with the disabled tourist in mind. The packages include flights, adapted accommodation in an accessible hotel, car hire/adapted vehicle plus at least two vineyard tours.

From the Champagne houses of northern France to the Tuscan wineries of Italy, we offer tours to both large-scale wine producers and smaller family-run vineyards.

‘What a fantastic travel agency.

Nothing was too much trouble – from helping me choose a holiday destination to the assistances at the airport (and everything in between).’

July 2019

BASQUE COUNTRY San Sebastian is a picturesque cultural city/ beach resort. With spectacular accessible beaches, Michelin-star restaurants and a wide range of accessible holiday activities, it’s just perfect for discerning disabled travellers.

The beaches have aqua wheelchairs for entry into the sea and even special tuition for disabled surfers.

And if you’re looking for a cultural experience, how about an accessible vineyard tour or show cooking at a Michelin star restaurant? All this, coupled with the wheelchair-accessible aquarium, flat walks throughout

Email: enquiries@enableholidays.com

the city and excellent adapted accommodation, make San Sebastian one of the most disabled-friendly resorts in Northern Spain.

We really do try to offer something for everyone.

But if there’s something that’s on your bucket list, but not currently on ours, we’d love to hear from you. Present us with the challenge, and we’ll do all we can to make your dream a reality.

See over 500 holidays in more than 50 destinations at enableholidays.com. Or call the Enablers on 0330 380 6800.

Call now: 0330 380 6800

Something Different | 47

Useful Information AT THE AIRPORT You must check in AT LEAST 2-3 hours before your flight is scheduled to take off in accordance with your itinerary. If you fail to check in on time, the airline is entitled to refuse to allow you to board the flight.

We cannot accept responsibility if such situations arise, and while we will endeavour to assist in making alternative travel arrangements to get you to your destination, any costs or loss incurred as a result will be your responsibility.

ARRIVAL After passing through customs at the airport you will be met by one of our representatives and they will show you to your taxi taking you to your chosen accommodation.

TRANSFERS Transfer timings for each resort are shown on the introduction page of each resort in this brochure. The times quoted are direct travelling times. You will be transferred from the airport to your accommodation on arrival and from your accommodation back to the airport on your departure.

DEPARTURE Our representatives will advise you of your precise departure arrangements. Normally you will be expected to vacate your room by noon on departure day (with the exception of Nile Cruises where you may be expected to check out by 8am). In the case of a night flight, the vacating day is noon prior to the departure time. Please refer to ‘Nights in Resort’ below for further information.

LUGGAGE ON DEPARTURE DAYS If you are vacating your accommodation at midday and have to wait some considerable time for your departure from resort, your luggage remains your responsibility during this time. Whilst our representatives may be able to suggest places where luggage can be stored, this will be entirely at your own risk. We cannot accept responsibility for any luggage that is left unattended.

OUR REPRESENTATIVES Our representatives are carefully selected to offer you advice, useful tips and the benefit of their local knowledge. You will be given a contact telephone number for our representatives or local agents.

NIGHTS IN RESORT Your accommodation is reserved for you from 12 noon on the day you leave the UK. For night flights departing after midnight, the day you leave the UK is deemed to be the previous day so that you have immediate access when you arrive. In most cases and by international convention, rooms must be vacated by 12 noon on the last day of your holiday. You may have to wait several hours before your return flight departs.

Where possible, a room will be made available for changing and storing luggage. Some hotels may let you keep your room but they are entitled to make a charge for this service and this does not form part of your contract with us. This is not normally possible with apartments. Where half board, full board or all inclusive has been booked and flight timings may mean losing one meal, your holiday price has been adjusted to compensate

ACCOMMODATION Our accommodation is selected in accordance with our 150 point audit for accessibility.

All accommodation classifications and ratings are granted by the tourist authority of the country you are visiting. We have no influence over the ratings/ classifications that are granted.

AVAILABILITY OF RESORT AND ACCOMMODATION FACILITIES In some resorts, hotels and apartments it is possible that certain advertised facilities may not be available or fully operational in the early and late part of the season, due to the number of participating holidaymakers and weather conditions. Also airconditioning and heating, where mentioned may be available only at certain times of the day or year at the hoteliers discretion and at an additional cost. Such situations are regrettably beyond our control.

NILE CRUISES Itineraries and excursions may alter beyond our control. Delays can be experienced, particularly at locks and this may lead to the last minute cancellation

48 | Useful Information

of excursions or overnight cruising. Due to the number of boats on the Nile several may dock together (side by side) which may obscure the view from your cabin.

Getting on and off boats may mean walking through/ across boats docked adjacent to your own (levels may vary). Care should be taken on gangplanks and any uneven surfaces.

beach has lifeguards and swim parallel to the shore within your depth. Children should be supervised at all times and there should be no swimming at night.

You should swim before eating and drinking and not immediately after. You should also be aware of any “zones” for jet skis and power boats and stay well away.

BREAKAGES AND DEPOSITS

IT IS IMPORTANT YOU DO NOT DIVE FOR 24 HOURS BEFORE TRAVELLING BY AIR. THIS MAY INVALIDATE YOUR TRAVEL INSURANCE IN THE EVENT OF ILLNESS.

You will be expected to pay for any damage or breakages caused to your accommodation or hotel room. This must be paid before you leave the resort.

Property management reserve the right to evict you from the accommodation where deliberate damage/ breakage has been caused. We will not accept any responsibility for your action in such cases. Some properties charge a deposit on arrival which is refundable at the end of your holiday (assuming there is no damage to the accommodation as a result of your stay).

SWIMMING POOLS Most hotels and apartments do not employ a lifeguard.

Please ensure that children and non-swimmers are supervised at all times and observe the pool rules at your accommodation. We do not recommend any diving, however if you wish to dive please check that the water is deep enough and that the property allows diving. You should also exercise caution around the pool areas since pool surrounds are often slippery when wet and you should not enter the pool after drinking alcohol. Please note that swimming pools may be temporarily withdrawn for maintenance purposes. Hoteliers and apartment owners may make a discretionary charge for facilities at their accommodation, e.g. pool and sun loungers.

MAID SERVICE Overall the standard of cleaning in holiday accommodation is good and frequent. The frequency of the service may vary between different properties of differing classifications.

INSECTS Insects are prevalent in hotter countries. It is advisable to take insect repellents with you on holiday in order to avoid mosquito bites.

DRINKING WATER Although water is chlorinated in most destinations, we do not recommend that you drink it since not all countries treat tap water. We would recommend that you drink bottled water which is inexpensive and widely available throughout the resort.

ALL INCLUSIVE In accordance with your room vacation at 12 noon on the day of departure, the all-inclusive package will also finish at this time. Some hotels may offer the facility to extend the all-inclusive but this must be arranged and paid for locally. Times/facilities available during allinclusive terms of stay may vary in certain hotels.

SAFETY AND LOCAL STANDARDS The safety standards and regulations in operation overseas are those of the country visited and often regrettably, do not aspire to the same levels as the UK. Therefore, the general standards of safety, hygiene, fire precaution etc. may be lower than your expectations.

This is a matter for the authorities of that country and the overseas supplier of the services concerned.

FIRE SAFETY Please read carefully all fire safety information which is available in your hotel or apartment. On arrival, always familiarise yourselves with the nearest fire exits to your room or apartment.

STANDARDS AND SAFETY OF BEACHES Our brochure descriptions give a fair indication of the type of beach at the resort and the availability of any watersports or any other beach related activities.

Although many holiday-makers prefer swimming pools and surrounding terraces to the beach, as a responsible company we feel it our duty to point out that the EC publishes a report annually which lists the beaches throughout Europe which do not meet the Commission’s requirements to cleanliness. Swimming outside of designated beaches is very dangerous; there can be strong undercurrents where swimming in such areas has resulted in loss of life. We recommend that you swim off main beaches and should avoid remote rocky coastlines. Familiarise yourself with the local flag warning systems and seek local advice on which beaches are the safest. Check to see if the

SCUBA DIVERS PLEASE NOTE:

BALCONIES If you are travelling with young children, make sure they are not left unsupervised on balconies. Keep balcony furniture away from the railings so that they are not encouraged to climb up.

GLASS PANELS Few hotels and apartments are legally obliged to install “toughened” or safety glass in their windows, doors and glass cabinets etc. Please take particular care when walking through patio doors. It can be difficult to spot if they are closed in bright sunlight.

Identifying stickers should be in place on patio doors and other large glass doors. If they are missing, please bring this to the attention of the accommodation.

PLAYGROUNDS AND CHILDREN’S CLUBS Some hotels and apartments in our programme feature playgrounds and other children’s facilities including children’s clubs. These are not always supervised and it is advisable that you supervise your children at all times, throughout your holiday.

ALCOHOL Most people like to indulge during holidays. There are times however, when alcohol is best avoided. Egypt is a Muslim country, the majority of alcohol is imported and therefore more expensive than in the UK. Local alcohol is much cheaper than imported varieties, however the quality may be lower. Soft drinks such as coca cola and lemonade are widely available and bottled water is recommended. You should not drink alcohol before swimming and it should be avoided during sunbathing, since it causes dehydration. Never drink if hiring a car, as drink-driving laws exist in most countries. Drunken behaviour in accommodation and on board aircraft can result in you being asked to leave the accommodation or the aircraft accordingly. In such cases, our contract with you will cease and we will bear no further responsibility for you.

MOPEDS, MOTORBIKES AND JET SKIS Mopeds are a major source of injury (and even death), especially when in the hands of inexperienced riders. Any insurance cover available when you hire may not be adequate in either of these events.

Although mopeds and motorbikes look like fun, we strongly recommend you do not indulge. Pushbikes are a healthy option but be careful of motorised vehicles which ALWAYS have priority. Due to our own experiences in dealing with injured guests who have hired jet skis over recent years, we have been made increasingly aware of their possible dangers. We do not want to spoil your fun, but would like to highlight the potential hazards involved in hiring jet skis which in the past has resulted in serious injury.

PREGNANCY NOTE Airline regulations state that women over 28 weeks or more into pregnancy, at the time of return travel, must have a medical certificate of fitness before travel. Normally after 32 weeks, permission to travel is refused.

CARRIAGE OF INFANTS Infants must be over 6 weeks old to travel by air and must be under 2 years old on the date of return to qualify as an infant. Charges for the carriage of infants vary from airline to airline and relevant charges will be advised at the time of booking. There is no luggage allowance for Infants. British registered airlines will now allow infants to travel in one of four approved child car seats. The price charged will normally equate to the applicable seat-only price. You will not be charged for cots or food for any infant, at the time of booking.

Cots and food are available in most resorts and accommodations but they must be paid for locally

NOISE Our experience has shown that if you are used to living in a quiet area, you are likely to find a resort described as “quiet” in this brochure, subject to a higher level

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

Booking conditions of noise than you might expect. Local people will often start work as early as 6.30am. Motorbikes are very common and they can be heard all night. Many locals keep animals such as sheep, goats, dogs, chickens, cockerels and camels and it is not unusual to hear barking throughout the night and crowing in the early morning. In general, holiday makers like to stay up late and make use of all the night-time facilities. Entertainment in all resorts can be open-air and can go on until 2-3am. Please remember that life goes on even in the quietest resorts. If you are concerned about noise levels, it is important to read the description of the accommodation in resorts carefully. In addition in Muslim countries there is a call to prayer five times a day including calls at dusk and dawn.

TOURIST DEVELOPMENT Tourism is a rapidly expanding industry and this has resulted in many new accommodations being built, as well as new holiday villages, roads, plumbing and sewer systems. This is in response to demands by the influx of tourists and there are still new buildings and roads being constructed in most popular resorts.

BUILDING WORKS Since holiday resorts are constantly being developed and expanded, there may be building or construction work in the vicinity of your chosen accommodation or in the resort in general. The work may start early in the day, as per local practice, and it can occur during any time throughout the season. It is impossible to foresee the extent of such activity and we regret we cannot always issue information on these everchanging local conditions. Whenever we are made aware of such work and if, in our opinion it is likely to affect your direct enjoyment of the holiday, we will endeavour to notify you as soon as possible. We ask you to bear in mind that as tour operators, we have no control over such work and should this happen close to you, please do not let it spoil your holiday.

PASSPORTS AND VISAS Please refer to Section 15 of our Booking Conditions regarding Passports and Visas. As travel regulations constantly change, we as tour operators are unable to provide up-to-date information concerning such requirements. It is therefore your responsibility to ensure that you comply with all necessary travel regulations, especially visas and passports, either through you travel agent or directly with the appropriate consulate of the countries involved.

Visas are required for all visits to Turkey and Egypt.

For British passport holders, these can be obtained from the relevant Embassies in the UK or locally on arrival. Please note that if you choose to obtain your visa locally on arrival, it will have to be paid for in Pounds Sterling. Local currency will not be accepted for payment of a visa. All non-British passport holders should check with the relevant embassies in the UK prior to travelling.

USEFUL TELEPHONE NUMBERS Cyprus Tourist Board Cyprus High Commission Czech Republic Embassy Czech Tourist Authority Egyptian Consulate Greek Tourist Board Greek Embassy Malta High Commission Malta Tourist Office Netherlands Board of Tourism Royal Netherlands Embassy Portuguese Tourist Board Portuguese Embassy Spanish Tourist Board Spanish Embassy Turkey Tourist Board Turkish Embassy US Embassy

020 7321 4183 020 7321 4100 020 7243 1115 01582 725 874 020 7235 9777 020 7495 9300 020 7229 3850 020 7292 4800 020 8877 6990 020 7590 3200 020 7590 3200 020 7201 6666 020 7235 5331 020 7317 2011 020 7235 5555 020 7839 7778 020 7591 6900 020 7499 9000

taxi drivers and in general anyone who offers you any type of service or assistance.

PERSONAL SAFETY Please take care of all your personal property and valuables at all times. Wherever possible, you should make use of any safees that are available in your accommodation. Always remember to lock your door and close your windows at night and when you go out in the same way that you would at home. Be careful when walking around holiday resorts, since given the opportunity, pickpockets throughout the world are keen to help themselves to your handbags, cameras etc.

MEALS Bed and Breakfast is usually continental unless otherwise stated. Half Board is usually breakfast and evening meal and can be either buffet or waiter service at the discretion of the management. Guests staying on half board, full board or all-inclusive basis have their meals in the main hotel restaurant unless otherwise advised on arrival. Please bear in mind that guests with special dietary needs (for example, vegetarians, vegans and different cultures) may not find the same variety or options available that they are accustomed to. Although several higher standard hotels will offer an alternative menu, please do not expect too much. Your board ceases when you vacate your accommodation at 12 noon on your departure day.

Key points: You enter into a booking with us when you provide the payment method for us to issue our confirmation invoice. If you then cancel, there will be cancellation charges. Initially this may only be a deposit, but can go up to 100%.

You can make changes to your booking in certain circumstances. We make a charge for this. We can change and cancel your booking. We’ll pay you compensation in certain circumstances.

We are responsible to you for providing your holiday but there are legal limits.

We are a Member of ABTA W7335 for financial protections for non-flight packages and hold an ATOL licence for financial protection for flight inclusive packages our ATOL number is 6261.

NB read the full terms below for more information and for other important rights and obligations.

Your package holiday booking is with Enable Holidays Ltd. 1. Our details Our trading address is Suite 108/109B The BigPeg, 120 Vyse Street, Hockley, Birmingham B18 6ND, our telephone number is 0121 374 2094 and email info@ enableholidays.com.

DRESS CODE

2. Your holiday booking

Most 3, 4 and 5-star hotels enforce a minimum dress code for dining in the restaurants in the evenings. In effect, this means no jeans, no shorts, no trainers and no swimwear for both men and women. This is only a guideline and requirements may vary between hotels, therefore it is advisable to check on arrival at your chosen hotel.

A contract will exist as soon as you we issue our confirmation invoice. If you book your holiday via a travel agent a contract will exist once you ask the travel agent to confirm the booking on your behalf. This booking is made on the terms of these booking conditions. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.

TRAVEL AND HEALTH ADVICE Before you go overseas, check out the Foreign and Commonwealth Office website at www.fco.gov. uk/knowbeforeyougo; it is packed with essential travel advice and tips, and up-to-date country information. Useful health advice and information can be found on the Department of Health’s website at www.dh.gov.uk/travellers they also produce a leaflet entitled “Advice on Health for Travellers”.

Please speak to your GP or Practice Nurse if you have any queries regarding your health and travel arrangements.

EHIC You should obtain a European Health Insurance Card (EHIC) prior to travel. The EHIC entitles all UK residents to reduced cost (sometimes free) health care, if necessary, whilst travelling in most European countries. The quickest way to get an EHIC is to apply online at www.dh.gov.uk/travellers as customers will receive it within 7 days. Alternatively, customers can call the EHIC Application Line on 0845 606 2030 or pick up an application pack from local Post Offices. It can take up to 21 days for the EHIC to arrive if applied for by post. Please remember that the EHIC is an addition to travel insurance and should not be relied upon instead of travel insurance. Some insurance policies may be deemed invalid without the EHIC and you should check with your insurance provider before travelling.

When you make your booking you must pay a deposit of a minimum of £250 per person. The deposit payable may vary according to destination and product. Please note that if your booking includes a scheduled flight the price of the flight may be payable in full at the time of booking dependent upon the class of fare booked. The full balance of the price of your travel arrangements must be paid at least 12 weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.

4. If You Cancel Your Holiday You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the exception below): Period before departure in which you notify us

Cancellation charge

More than 71 days

Deposit only

70-53 days

30% of holiday cost or deposit if more

52-36 days

50% of holiday cost or deposit if more

35-22 days

70% of holiday cost or deposit if more

21-15 day

90% of holiday cost or deposit if more

14 days or less

100% of holiday cost

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office.

TIPPING Tipping is standard practice and expected, especially in Egypt. Keep plenty of small change/notes for tipping purposes. The general rule is to tip little and often. You will be expected to tip porters, waiters, pool attendants, barmen, boat crew, coach drivers,

Email: enquiries@enableholidays.com

3. Paying for Your Holiday

Call now: 0330 380 6800

Useful Information | 49

Booking conditions 5. If You Change Your Booking If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £35, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing as soon as possible and no later than 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer.

6. If we cancel your booking We reserve the right to cancel your booking. We will not cancel less than 8 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance , or because the minimum number required for the package to go ahead hasn’t been reached. An unavoidable and extraordinary circumstance means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. The minimum number required will be provided to you with the holiday description, along with the time limit for us to tell you if the package has to be cancelled.

If your holiday is cancelled you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).

Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

(b) Changes other than the price It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/ return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.

If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below.

• We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.

• If you choose to accept a refund:

In the event a refund is paid to you, we will: 1. pay compensation as detailed below except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above).

1. we will pay compensation as detailed below except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

Period before departure in which we notify you

Amount you will receive from us

Period before departure in which we notify you

Amount you will receive from us

More than 84 days

Nil

More than 84 days

Nil

83 to 29 days

£10

83 to 29 days

£10

28 to 14 days

£20

28 to 14 days

£20

13 to 1 day or in resort

£30

13 to 1 day or in resort

£30

.

This does not exclude you from claiming more if you are entitled to do so.

7. If we change your booking (a) Changes to the price We can change your holiday price after you’ve booked, only in certain circumstances: Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or exchange rates, mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure.

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that.

If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 1) you must do so within the time period shown on your final invoice

50 | Booking Conditions

8. Our Liability to You You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both.

We will not be liable where any failure to perform or improper performance of the travel services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to

a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention

in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.

You can ask for copies of the travel service contractual terms, or the international conventions, from Enable Holidays. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/ or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.

If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.

NB this entire clause 8 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.

9. Protecting your money 1. Protection for our package holidays that include flights, by way our Air Travel Organiser’s Licence number 6261, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

2. Protection for our package holidays that exclude flights, by way of a bond held by ABTA – The Travel Association 30 Park Street London SE1 9EQ www.abta.co.uk

10. ABTA We are a Member of ABTA, membership number W7335. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your

For the full range of over 600 accessible holidays visit our brand new website: www.enableholidays.com

complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.

11. Complaints If you have a complaint about any of the services included in your holiday, in the first instance you must inform our resort representative, the telephone number will be supplied with your travel documents or the out of hours contact number 0845 5571291 or +44121 374 2094 or email info@enableholidays.com without undue delay who will endeavour to put things right.

If it is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Enable Holidays Ltd, Suite 108/109B The BigPeg, 120 Vyse Street, Hockley, Birmingham B18 6ND giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Please also see clause 10 above on ABTA.

12. Additional assistance If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.

13. Passport, Visa and Immigration Requirements Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

14. Excursions Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us, unless it is included in your package and confirmed on your invoice. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

15. Travel Agents All monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail.

If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.

16. Law and jurisdiction This booking is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.

SPECIAL NOTE RELATING TO PHOTOGRAPHS AND IMAGES: Some photographs and images are featured for illustrative and design purposes only.

ENABLE HOLIDAYS INSURANCE DESIGNED WITH YOU IN MIND Enable holidays believes that to fully enjoy your holiday it is vital to have peace of mind from unforeseen events, so we strongly recommend that you have appropriate travel insurance to cover medical emergencies, travel and baggage delay, lost valuables and money, and much more.

Citybond Suretravel travel insurance is an insurance policy specifically designed to cover most pre-existing medical conditions including over 100 medical conditions automatically accepted, underwritten by Union Reiseversicherung AG, UK. ingle trip and annual multi trip policies available S Choice of 3 cover levels Over 100 medical conditions automatically accepted Covers most pre-existing medical conditions Optional covers available for Gadgets, Travel Disruption, Cruise, Golf, Business and Winter Sports Single trip duration available up to 100 days No age limit on single trip policies Annual multi trip policies available up to 85 years of age Scheduled Airline Failure cover included on all policies

To ensure you are covered and receive your exclusive 10% discount please call the Citybond Suretravel team on 0333 207 0481 and quote ENHO01 or visit www.suretravel.co.uk and enter ENHO01 into the referral code box.

Summary of benefits (based on Premier cover) (Please read the full policy wording for a full list of available covers, terms, conditions and exclusions)

For each insured person

Policy Excess

Cancellation and curtailment

£5,000

£65

Emergency medical expenses

£7,500,000

£65

Personal accident

£20,000

Nil

Baggage

£2,000

£65

Money, passport and documents

£500

£65

Delayed departure

£300

Nil

Missed departure

£1,000

Nil

Personal liability

£2,000,000

£65

Scheduled airline failure

£1,000

£65

Cancellation rights If the cover does not meet your needs, please contact us within 14 days of receipt and your premium will be refunded unless you have travelled, made a claim or intend to make a claim.

Conditions and exclusions There are conditions and exclusions that apply to individual sections of the policy and general conditions and exclusions that apply to the whole policy. Please see the policy wording for full details.

Policy excess Under some sections of your policy you will have to pay an excess. This means paying the first part of the claim for each person insured, for each section, for each incident.

Enable Holidays is an Introducer Appointed Representative of Citybond Suretravel.

Policy limits Each section of the policy will state a maximum limit up to which you can claim, but there may be sub-limits within sections, please see the policy wording for full details.

Email: enquiries@enableholidays.com

Cover up to:

Call now: 0330 380 6800

Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537.

Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved

Booking Conditions | 51

Costa Brava Girona Tourism

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Your award-winning accessible travel specialists Tel: 0330 380 6800 enableholidays.com info@enableholidays.com Enable Holidays Limited Suite 108-109B The Big Peg 120 Vyse Street Birmingham B18 6ND

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Enable Holidays is registered in England, registered number: 4834377.