Enable Holidays Brochure 2019

DISCOVER A WORLD OF ACCESSIBLE HOLIDAYS Over 50 destinations More than 500 holidays

Your award-winning accessible travel company

MAKING TRAVEL ACCESSIBLE FOR EVERYONE. 

Enable Holidays were excellent from beginning to end.

We don’t believe limited mobility should limit your choice of holidays. Wherever you want to go, whatever you want to do, Enable will help you do it.

Nothing was too much trouble. Very helpful when booking the holiday.

Excellent service at both airports. Hotel was very good. Can't wait until next time!

Enable Customer

All the adaptations you need We know how important it is to get every detail right. It’s why we talk to you to make sure your accommodation has all the adaptations you need, including adapted toilet facilities, wheel-in shower and pool hoists.

Look out for our team of Enablers Our team regularly visit the destinations in here. So look out for personal, first-hand recommendations, tips and advice from those in the know.

Tel: 0330

380 6800 or enableholidays.com

To find out what else our customers says about us

search enable holidays reviews.

Europe

Villas

Brilliant beaches, golden sunshine, great food, picture-perfect islands. You know what makes a great European holiday. We know how to make it accessible.

Do what you want, when you want, with our range of fabulous adapted villas.

And with fantastic properties across Europe and Florida, you’ll be spoilt for choice.

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04 Cities

AMAZING HOLIDAYS, BUILT AROUND YOU.

Luxury

Whether you’re looking for a culture-packed long weekend or a shopping-filled short break, discover a great choice of accessible city breaks.

Go on, you deserve it. And when you’re ready to treat yourself, we’re here to make sure your luxury holiday ticks all the boxes.

34 Something different

38 Worldwide

From escorted holidays with built-in excursions, to a pilgrimage to Lourdes, the Basque Country and much more. It's all here.

Feeling adventurous? We’ll help you explore the most exciting and exotic parts of our planet - with all the support you need.

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As the accessible holiday specialists, we’ll create the perfect getaway for you.

From beach holidays to cultural city breaks to far-flung adventures, leave it all to us. We’ll arrange everything from airport assistance to guaranteed adapted rooms, accessible hotels, villas and adapted transfers. And with every holiday checked by us, you know when you book with us, you’ll get exactly what you pay for.

So what’s your idea of a perfect holiday?

Making it easy to find what’s right for you.

Below each holiday you’ll find our handy icons. They tell you what special facilities are available. Here’s what they mean.

Adapted transfers

Disabled parking

Wheel-in shower

Shower chair

Grab rails

Bath with grab rails

Electric operated bed hire

Ramp into pool

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Pool hoist

Romanstyle steps into the pool

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EUROPE Click here to view more

4 | Europe

Contents With Enable, an accessible holiday in Europe can be whatever you want it to be?

Want to chill on the beach or by the pool for a week or two? We’ve hundreds of adapted rooms in amazing hotels that fit the bill perfectly. Want some adventure? We’ve got destinations that have great accessible activities, including adapted golf, scuba diving, surfing and more. Fancy losing yourself in a hidden world of culture and cuisine? We can help you explore the sights and sounds behind the beach fronts.

Fully Accessible Properties Balearic Islands Southern Spain Northern Spain Canary Islands Portugal & Madeira Malta Greece & Cyprus

06 08 12 16 18 22 24 26

Whatever you want your holiday to be, our team will create the perfect one for you.

Click here to view more

Wine tasting experiences in France, Spain and Italy If you’re a wine lover, this tailor made winetasting tour is for you. See the passion and the craft that goes into making some of Europe’s finest wines with tours of at least two leading vineyards.

The price includes flights, adapted accommodation, adapted vehicle hire and vineyard tours.

For more details call us on

0330 380 6800 enableholidays.com

Book with peace of mind with Enable. Here’s why.

We’re the accessible holiday specialists - it’s all we do Airport assistance available – just ask We’ve checked every hotel Book with Enable for adapted transfers and guaranteed adapted accommodation Prices include flights, accommodation and transfers |5

Click on a property to view more

FULLY ACCESSIBLE PROPERTIES

With carefully planned environments, comprehensive adaptations and extra special comforts, our range of fully accessible holidays are specifically designed with disabled holidaymakers in mind – especially wheelchair-users, their carers and families.

Many of these properties, set in fantastic locations, are purpose-built for disabled guests. Some even provide

specialist care and support by qualified staff.

So whatever your needs, come and relax in these stunning properties, in fantastic locations. All are step and incline-free and have features such as wider doorways, spacious rooms, flat floor showers and a full range of other disabledfriendly facilities from grab rails to electric operated beds and hoists.

We take care of everything for you.

From making sure you have help at the airport and guaranteed adapted transfers and rooms to excursions, tours and so much more - we build your holiday around your needs.

Talk to us today.

0330 380 6800 or visit enableholidays.com

6 | Fully Accessible Properties

Click on a property to view more

We're the leading overseas tour operator for disabled people. Find out more at enableholidays.com

C and A Tourist Apartments, Polis, Cyprus

Facilities: Heated outdoor swimming pool and raised sun loungers.

 Outstanding service Outstanding service by both email and phone. Always quick to respond, extremely patient with questions from different members of the group travelling, and really friendly and helpful. I feel completely safe with our trip in their hands.

Jane Campbell

 Self-Catering / Half Board

Transfer Time: 60 minutes.

Eria Resort, Maleme, Crete  Half Board / Full Board

Facilities: Swimming pool, hydrotherapy and treatment room, sports court, accessible excursions, gym.

Transfer Time: 45 minutes.

Maison des Landes, St Ouen’s, Jersey Totally Dedicated Adapted Property / Full Board / Daily Adapted Excursions

Facilities: A fully accessible specialist property. Two pools with hoists, plus therapy pool, treatment centre, body massage, gym, sauna, restaurant, bar. .

Mar y Sol, Los Cristianos, Tenerife  Half Board / Full Board

Transfer Time: 20 minutes.

Facilities: Many rooms are completely adapted with a ceiling hoist. All have flat floor showers. The indoor swimming pool also has a hoist.

Facilities: One and Two bedroom accessible apartments, TV, WiFi, fully fitted kitchen, dishwasher, gym with physiotherapist, Swimming pool, café, care support

MIC Sant Jordi, Barcelona  Self-Catering / Bed and Breakfast

Transfer Time: 20 minutes.

Click on a property to view more

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BALEARIC ISLANDS

RESORT GUIDE Mallorca Flat resorts, accessible beaches, plus shops, bars and restaurants that are easy to get around make this stunning island ideal for anyone with reduced mobility. And your holiday gets off to the best possible start at Palma airport. It has received many accolades for its organised, caring and professional service for disabled visitors. On the island we have a great choice of accessible hotels with attentive and understanding staff. We also offer a range of wheelchairaccessible excursions, so you can be as active or as relaxed as you wish. All this adds up to a holiday experience that’s a real pleasure from start to finish.

8 | Balearic Islands

Ibiza

Menorca

This diverse island has really grown in popularity with our disabled guests. It offers a brilliant choice of accessible accommodation, from simple B&B hotels to 5* luxury with spectacular rooftop dining and views to match.

From the fun, accessible beaches, marinas, shops and restaurants of Cala n Bosch - to world of culture and gastronomy at Son Bou. Es Castell and San Luis. Every resort in Menorca offers something different.

San Antonio Bay has a great accessible beach, with an aqua wheelchair available.

Plus the promenade is wide, long and has a great variety of restaurants and bars to watch the stunning sunset over the bay. Santa Eulalia, on the east coast, has a fantastic marina to explore and offers amazing gastronomic experiences with a stunning outlook. For the party animals among you, larger night clubs, like Space, provide wheelchair access.

The old capital of Cuitadella has open pedestrianised areas with hidden back streets leading to quaint

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shops and restaurants. The Harbour and Marina areas are fantastic spots to dine and watch the beautiful sunset.

Menorca offers a great choice of accessible days out. From a trip to Fornells where you can view the whole island and its neighbours on a clear day, to sampling the locally produced Xoriguer gin in Mahon.

We have over 50 accessible holidays across the beautiful Balearic Islands. Find them all at enableholidays.com

Alua Hawaii Hotel, Palma Nova, Mallorca  Bed and Breakfast / Half Board / Full Board / All Inclusive

THB El Cid, C’an Pastilla / Playa de Palma, Mallorca  Bed and Breakfast / Half Board

Facilities: Indoor and two outdoor swimming pools, evening entertainment, gym/wellness centre, tennis courts.

Facilities: 24hr reception, air-con, bar, restaurant, show cooking, WiFi, gym, car rental, live music, table tennis, miniclub, children’s pool, entertainment.

Transfer Time: 25 minutes.

Choice of 5 Hotels

Transfer Time: 10 minutes.

Image shows the Protur Sa Coma Playa

Protur Hotel Chain, Sa Coma, Mallorca Choice of 5 Hotels Biomar, Palmeras, Sa Coma Playa, Safari Park, Vista Badia  /  Self-Catering / Bed and Breakfast /

Hipotels Bahia Grande, Cala Millor, Mallorca  Self-Catering /

Bed and Breakfast / Half Board / All Inclusive

Facilities: Indoor and outdoor swimming pools, pool bar, buffet restaurant, adult gym, day and evening entertainment, children's indoor play area.

Half Board / All Inclusive Facilities: Outdoor swimming pools, gym, sauna, miniclubs, water park, exotic gardens.

Transfer Time: 75 minutes

Before you, we go.

Transfer Time: 75 minutes.

We have checked every holiday, many personally. So, when we talk about ramp-free resorts, pool hoists and adapted rooms, we know because we’ve seen it for ourselves.

Talk to one of our accessible holiday experts today.

Zafiro Rey Don Jaime, Santa Ponsa, Mallorca  Bed and Breakfast / Half Board / All Inclusive

Facilities: Swimming pool, tennis courts, mini golf, kids’ club, extensive land and water-based sports.

0330 380 6800 or visit

enableholidays.com

Transfer Time: 30 minutes.

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 The booking experience was very good from Jess.

Choice of 3 Hotels

Iberostar Hotels, Playa de Palma – Choice of 3 Hotels Playa de Palma, Cristina and Bahia de Palma

She talked me through everything, the hotel, the transport and the airports to make sure everything was suitable for me.

Mrs Seymor

 /  Bed and Breakfast / Half Board / All Inclusive Facilities: Swimming pools, spas, bars, restaurants, entertainment, sports activities and WiFi. Please ask for facilities specific to each hotel when calling Enable.

Transfer Time: 20 minutes.

Aparthotel Palia Sa Coma Playa, Sa Coma, Mallorca  All Inclusive

Cristina only

Facilities: Swimming pool, entertainment, kids’ club, games room. Direct access to the promenade and beach, one-bedroomed adapted apartments.

 Bed and Breakfast / Half Board

Transfer Time: 20 minutes.

10 | Balearics Islands

 Bed and Breakfast / Half Board

Facilities: Indoor and outdoor swimming pools, exclusive use of Blau fitness centre, diving centre, dance nights, live music, pizzeria, Japanese restaurant, WiFi.

Transfer Time: 75 minutes.

Transfer Time: 75 minutes.

Hipotels Gran Playa de Palma, Playa de Palma, Mallorca

Hipotels Mediterraneo, Sa Coma, Mallorca

Facilities: Three bars and two buffet restaurants, two outdoor swimming pools, including children's pool and indoor pool, entertainment, adult spa and gym.

Alua Soul Palma, Cala Estancia, Mallorca  Bed and Breakfast / Half Board

Facilities: Large comfortable rooms with well adapted bathroom, pool, pool hoist, bar/lounge, seafront terrace, restaurant and waiter service.

Transfer Time: 10 minutes.

Click on a hotel to view more

To discuss your personal travel needs, talk to one of the team.

0330 380 6800 or visit enableholidays.com

Alua Hawaii Ibiza, San Antonio Bay, Ibiza  Half Board /

Full Board / All Inclusive

Facilities: Outdoor swimming pool, kids’ club and a varied daytime entertainment programme.

Transfer Time: 25 minutes.

Hotel La Cala, Santa Eulalia, Ibiza  Half Board

 Self-Catering / Bed and Breakfast / Half Board

 All Inclusive

Facilities: 2 swimming pools, one of which is adults-only, splash park, restaurant, bar, gym, spa, sauna, kid’s club, evening entertainment.

Transfer Time: 25 minutes.

Facilities: Outdoor swimming pool, spa with sauna, steam room and gym, occasional live music and WiFi in selected areas.

Transfer Time: 30 minutes.

Hotel Ilunion Menorca, Cala Galdana, Menorca

azuLine Bergantin Hotel, San Antonio Bay, Ibiza

Hotel Artiem Carlos III, Es Castell, Menorca  Bed and Breakfast / Half Board

Facilities: Restaurant and bar, outdoor swimming pool with whirlpool, occasional evening entertainment, spa with sauna and Turkish bath.

Transfer Time: 15 minutes.

Facilities: Snack bar, buffet restaurant, outdoor swimming pool, WiFi in common areas, room/ laundry service, miniclub, children’s animation.

Transfer Time: 40 minutes.

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Grupotel Playa Club, Cala'n Bosch, Menorca  Bed and Breakfast / Half Board

Facilities: Outdoor swimming pool, buffet restaurant and spa with indoor pool, Turkish steam bath, sauna.

Transfer Time: 60 minutes.

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SOUTHERN SPAIN

RESORT GUIDE Costa Blanca The many areas of Benidorm have flat walkways and accessible shops, bars and restaurants. The beach has disabled access to the sea, amphibious wheelchairs and disabled changing room, all supported by lifeguards.

Along the coast you'll find the resorts of Torrevieja, Calpe and Santa Pola.

Torrevieja has beaches that are easy to access, with non-slip ramps into the sea, amphibious wheelchairs and monitoring stations.

Calpe, a picturesque former fishing village, is a relaxed and cultured area with a wide choice of dining and shopping choices set along a flat promenade. The traditional village of Santa Pola is also accessible and although some areas are on an incline, there is an accessible train in the resort.

Costa Almeria Located just north of Costa del Sol, the resort has a cosmopolitan feel and great weather from April to October. This up and coming

resort is ideal for people with varying levels of mobility.

The stunning Roquetas de Mar has excellent accessible hotels and a long, flat beachfront promenade, lots of places to eat and drink, plus an accessible beach with amphibious wheelchair.

More and more airlines are now operating from your local airport direct to the resort.

Costa del Sol Costa del Sol’s main resort areas of Torremolinos, Fuengirola and Benalmadena offer a great choice of

accessible destinations. In Torremolinos the front of the resort is flat and the wide promenade has lots of shops, bars and restaurants – as well as an accessible section of the beach. A little further down the coast is Fuengirola.

Probably the most accessible area in Spain, it is flat and has accessible public transport throughout the resort. The beaches in Benalmadena also make enjoying the sea easy, with ramps that allow amphibious wheelchairs easier access to the water.

All prices includes flights, adapted accommodation and transfers Talk to one of our accessible holiday experts today.

0330 380 6800 or visit enableholidays.com 12 | Southern Spain

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Find more accessible holidays at enableholidays.com

Hotel Sol Ocas, Benidorm, Costa Blanca  Bed and Breakfast / Half Board / All Inclusive

Facilities: Outdoor swimming pools and children’s pools, poolside bar, bar, restaurant, day and evening entertainment programme.

Transfer Time: 50 minutes.

Facilities: Outdoor swimming pool, poolside bar/bar, restaurant, children’s play area, day and evening activities for all the family.

Hotel Helios, Benidorm, Costa Blanca  Half Board / Full Board

Transfer Time: 50 minutes.

 Helpful and patient Benidorm Plaza, Benidorm, Costa Blanca  Bed and Breakfast / Half Board / Full Board

Facilities: Buffet restaurant with hotel bar, heated outdoor swimming pool, air conditioned gym, daily daytime and evening entertainment programme.

Everyone at the end of the phone, especially Sara, was very helpful and understood how important it was to get every detail correct.

Jane Campbell

Transfer Time: 50 minutes.

AR Diamante Beach and Spa, Calpe, Costa Blanca  Bed and Breakfast /

Facilities: Outdoor swimming pools, bar, buffet restaurant, à la carte restaurant (supplement will apply).

Half Board / Full Board

Transfer Time: 60 minutes.

Click on a hotel to view more

AR Roca Esmeralda and Spa, Calpe, Costa Blanca  Bed and Breakfast / Half Board / Full Board

Facilities: Outdoor swimming pool, children’s pool, bar, poolside bar, buffet restaurant, à la carte restaurant (supplement will apply).

Transfer Time: 60 minutes.

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For a holiday built around your needs, talk to one of the team today 0330 380 6800.

Best Sabinal, Roquetas de Mar, Costa Almeria Half Board / All Inclusive

Facilities: Outdoor swimming pool and children’s pool, kids’ club, café bar/poolside bar, restaurant, indoor pool.

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Hotel PYR Fuengirola, Fuengirola, Costa del Sol  Self-Catering / Bed and Breakfast

Transfer Time: 40 minutes.

Facilities: 24hr reception, heated outdoor pool, children’s pool, poolside snack bar, free WiFi, car hire, safe, internet room, café bar, children’s pool.

Transfer Time: 25 minutes.

Adapted rooms and transfers GUARANTEED Hotel Ilunion, Fuengirola, Costa del Sol  Bed and Breakfast /

Facilities: Swimming pool, gym, spa, entertainment, restaurant with terrace bar, air-con and medical centre.

Half Board

We know how important it is to have all the adaptations you need.

Relax. When you book with Enable Holidays we guarantee your room and transfers will be perfect for you.

Transfer Time: 25 minutes.

Watch our live audit video of this hotel at www.enableholidays. com/Sol-Principe

Hotel Cervantes, Torremolinos, Costa del Sol  Room Only / Bed

and Breakfast / Half Board / Full Board / All Inclusive

Transfer Time: 20 minutes.

14 | Southern Spain

Facilities: Outdoor pool, indoor pool, games room, gym, massage, bar, pool bar, restaurant, WiFi, satellite TV, a spacious balcony, telephone, hairdryer and mini fridge.

Sol Principe, Torremolinos, Costa del Sol  Room Only /

Bed and Breakfast / Half Board / All Inclusive

Facilities: Buffet restaurant, shopping arcade, large lagoon-style pool, two children’s pools Divania Café, sport bar and Caribbean bar, live entertainment.

Transfer Time: 20 minutes.

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10 REASONS TO BOOK WITH ENABLE HOLIDAYS • Tailor-made holiday planning to meet specific requirements

• Mobility aids and specialist equipment can be prebooked

• Guaranteed adapted rooms upon confirmation of booking

• Specialist nursing care can be provided in a selection of resorts, if required

• Each property features a wheel-in shower with room to manoeuvre a wheelchair

• All prices include flights and adapted taxi transfers between the destination airport and accommodation

• Vast majority of properties have been personally audited by the Enable team • Assistance will be arranged at airports and on airlines • In-resort service is available in most destinations

• Book with confidence.

Enable Holidays is a member of ABTA (W7335) and ATOL (6261) for your financial protection and peace of mind

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NORTHERN SPAIN

Click on a destination to view more RESORT GUIDE Costa Dorada

Costa Brava

Resorts like the ever-popular Salou, are flat and near the accessible Levante Beach.

With its level platforms down to the water’s edge, it’s ideal for wheelchair users. One of the biggest attractions in the area is the famous Port Aventura Park, just 1.5km away from Salou, it offers many accessible features.

A short drive along the coast from Salou lies La Pineda.

Ideal for those looking for a more relaxed holiday, it’s very easy to get around and boasts an accessible beach with a good selection of water sports suitable for the less mobile.

A firm favourite with Enable customers for years, accessible Costa Brava is made up of five resorts, Santa Susanna, Pineda del Mar, Malgrat de Mar, Lloret de Mar and Tossa de Mar. All of which are perfect for that care-free holiday. The resorts offer miles of promenade and plenty of drop kerbs. Many of the resorts' shops and restaurants, have level entry or ramped access and there’s a good selection of disabled toilets. There’s a train service that runs along the seafront from Costa Brava to Barcelona that is totally accessible for wheelchair-users. We have a

great choice of Aqua hotels in the region - all offering superb accessibility, entertainment and a great welcoming atmosphere.

Basque Country San Sebastian is a picturesque cultural city/beach resort.

With spectacular accessible beaches, Michelin-star restaurants and wide range of accessible holiday activities, it’s the perfect holiday for discerning disabled travellers.

The beaches have aqua wheelchairs for entry into the sea and even special tuition for disabled surfers. And if you’re looking for a cultural experience, how about an accessible vineyard tour or

show cooking at a Michelinstar restaurant? All this, coupled with the wheelchair accessible aquarium, flat walks throughout the city and excellent adapted accommodation, make San Sebastian one of the most disabled-friendly resorts in Northern Spain.

Your award-winning accessible travel company Silver Travel Advisor award winner 2016, 2017, 2018 and DMUK award winners 2018

enableholidays.com 16 | Northern Spain

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To book your perfect holiday, talk to one of the team on 0330 380 6800 or visit enableholidays.com

Medplaya Piramide, Salou, Costa Dorada  Bed and Breakfast / Half Board / Full Board / All Inclusive

Facilities: Outdoor swimming pool and children’s pool, large games room with TV, entertainment lounge with stage, saloon bar. Day and evening entertainment.

Transfer Time: 20 minutes.

Facilities: Accessible swimming pool, restaurant and bar, air-conditioning, WiFi Zone.

Santa Monica Playa, Salou, Costa Dorada  Room Only /

Bed and Breakfast / Half Board / Full Board

Transfer Time: 20 minutes.

Discover new places & meet new friends, with an Enable Group Holiday.

Our small, relaxed and informal group holidays are a great way to see the world, with like-minded travellers.

See page 44 for details.

Facilities: Swimming pool with beach style ramp access, restaurant and bar, WiFi, small gym, kid’s club and play area.

Tropic Park Hotel, Malgrat de Mar, Costa Brava  Half Board /

Full Board / All Inclusive

Transfer Time: 40 minutes.

Montemar Maritim, Santa Susanna, Costa Brava  Half Board / Full Board

Facilities: Outdoor swimming pool with children’s section, miniclub, snack bar, bar / restaurant, day and evening entertainment (seasonal).

Transfer Time: 40 minutes.

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Facilities: Outdoor swimming pool and children’s pool, miniclub, indoor pool, snack bar, restaurant, day and evening entertainment (seasonal).

Caprici Verd, Santa Susanna, Costa Brava  Half Board /

Full Board / All Inclusive

Transfer Time: 40 minutes.

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CANARY ISLANDS

RESORT GUIDE Tenerife

Lanzarote

Fuerteventura

Accessibility on the south of the island is some of the best you will find in Europe.

The resorts of Playa de las Americas, Los Cristianos and Costa Adeje will suit any type of wheelchair-user.

The heart of Playa de las Americas is a pedestrian zone that’s very close to the accessible beach of Las Vistas. The beach features an accessible sunbathing area, plus the Red Cross offer a mobility aqua chair and assisted bathing services. Drop kerbs are commonplace in all these popular resorts and disabled toilets can be found in most bars and restaurants.

Tenerife also offers a barrierfree tram system, kneeling and low floor buses, wheelchair-accessible taxis and adapted car hire.

This ever-popular island has many accessible resorts to choose from.

A short transfer away are Matagorda and Puerto del Carmen. Here you’ll find long flat promenades and lots of accessible shops and restaurants. There are also good accessible beaches with walkways, aqua wheelchairs and gentle access into the warm sea.

The island of Fuerteventura is the second largest of the Canary islands, and its accessibility has proven popular with many Enable holidaymakers. There’s a wide choice of accessible, beaches, bars, restaurants and a fully accessible water park that’s great fun for all the family. Plus there are accessible buses in all of the major resorts.

Playa Blanca offers a very accessible promenade although drop kerbs are limited and three beaches in Costa Tequise have been awarded ‘Beaches for All’ status. The Timanfaya National Park offers enviable views of the Fire Mountains.

The island's volcanic origins form a unique landscape that gives an almost lunar appearance and Arrecife is a port city with art, museums and a fortress.

Wheelchair access around Costa Caleta, Jandia, Corralejo and Caleta de Fuste is very good. The beach at Caleta de Fuste has a beach wheelchair operated by the Red Cross.

The harbour areas and ports are older. The cobbled paving in these areas could mean a bumpy ride for wheelchair-users who want to experience the fantastic range of dining options here.

18 | Canary Islands

Gran Canaria Gran Canaria is a diverse and welcoming island for everyone, and wheelchairusers are no exception. The resorts of Playa del Ingles, Maspalomas, Meloneras and Puerto Morgan have a wide selection of accessible hotels and facilities. These include accessible promenades and wheelchair-accessible public transport.

Maspalomas has fully accessible beach access, with disabled toilets and changing rooms. We should point out, that some of the walkways do have high kerbs, but there are plenty of wheelchair access points to compensate. The newer shops, bars and restaurants, of which there are plenty, have good access.

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We take the work out of booking accessible travel. Call us to find out how easy we make it.

0330 380 6800

Spring Hotel Arona Gran, Los Cristianos, Tenerife  Bed and Breakfast / Half Board

Facilities: Wellness centre, restaurant and grill, three swimming pools, shops, hairdresser, piano bar, tea room, disco, entertainment, live music, gym.

 Extremely helpful and knowledgeable of needs/ requirements.

First class.

Extremely patient and helpful Excellent knowledge of the resort.

Mrs. Mitson

Transfer Time: 20 minutes.

Spring Hotel Vulcano, Playa de las Americas, Tenerife  Half Board

Facilities: Two swimming pools, main restaurant: buffet and show cooking grill, Pool bar for snacks and lunch à la carte, disco, live music, sports and entertainment.

Transfer Time: 20 minutes.

Isabel Family Hotel, Costa Adeje, Tenerife  Self-Catering /

Bed and Breakfast / Half Board / Full Board / All Inclusive

Facilities: Restaurant and snack bar, two swimming pools, gardens and freshwater pool and one heated in the winter with a children’s section, pool bar.

Aparthotel Andorra, Playa de las Americas, Tenerife  Bed and Breakfast / Half Board

Transfer Time: 20 minutes.

Facilities: Adapted apartments set within their own resort, two pools, restaurant, three bars, miniclub, WiFi, tennis, gym, billiards, some cobbled streets within the hotel grounds.

Transfer Time: 25 minutes.

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Hotel Zentral Center, Playa de las Americas, Tenerife  Bed and Breakfast / Half Board

Facilities: Rooftop swimming pool, solarium terrace, restaurant, Jacuzzi, sauna, café/bar, on-site shopping centre with numerous leisure pursuits, including cinema.

Transfer Time: 20 minutes.

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For all our latest news and offers, find us on @enableho

Bungalows Nautilus, Matagorda, Lanzarote  Self-Catering / Bed and Breakfast

Facilities: Family complex with one and two bedroomed adapted apartments.

Communal swimming pool with large step access and a pool hoist.

Transfer Time: 15 minutes.

Click on a hotel to view more

Sol Lanzarote, Matagorda, Lanzarote  All Inclusive

Facilities: Outdoor swimming pool with a ramped entrance, shop, pool bar, main bar, buffet restaurant, tennis, children’s pool, children’s club, entertainment.

Transfer Time: 15 minutes.

Fancy something a little different?

How about wheelchair scuba diving?

Specially adapted golf?

A spot of surfing, hand biking or hot air ballooning?

We have a great range of fun activities.

Talk to the team who can arrange these for you.

0330 380 6800

Elba Royal Village & Premium Suites, Playa Blanca, Lanzarote  Half Board / All Inclusive

Facilities: Several bars and restaurants, 5 outdoor swimming pools and an indoor pool, air conditioned gym, regular daytime and evening entertainment, spa.

Transfer Time: 30 minutes.

HD Beach Resort & Spa, Costa Teguise, Lanzarote  All Inclusive

Transfer Time: 20 minutes.

20 | Canary Islands

Facilities: Two restaurants, two bars, two outdoor swimming pools, splash park, air conditioned gym, sports area, frequent daytime and evening entertainment, kids' club, spa.

Hotel Lanzarote Village, Los Pocillos, Lanzarote  Bed and Breakfast / Half Board / All Inclusive

Facilities: Swimming pool (heated in the winter), spacious solarium with sun loungers, tennis court and entertainment programme, professional shows, show cooking and terrace.

Transfer Time: 10 minutes.

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

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Barceló Castillo Beach Resort, Costa Caleta, Fuerteventura  Self-Catering /

Bed and Breakfast / Half Board / All Inclusive

Would never use anyone else

Facilities: Three pools, gym, sauna, miniclub, WiFi, mini golf, tennis, spa, bars, restaurants, watersports, mini market, and scuba diving centre.

I have used Enable several times.

They are unfailingly friendly and polite and make the whole process a positive pleasure. They patiently answer all our questions, however trivial or complex. I would not hesitate to recommend them.

Mr. Hopwood

Transfer Time: 15 minutes.

Elba Carlota, Costa Caleta, Fuerteventura  Half Board / All Inclusive

Facilities: Outdoor pool, family entertainment, children’s miniclub, restaurant, snack bar. Gran Casino de Antigua close by.

Transfer Time: 15 minutes.

Lopesan Costa Meloneras Resort & Spa, Meloneras, Gran Canaria  Bed and Breakfast / Half Board

Facilities: Three outdoor swimming pools, two restaurants, three bars, casino, gym, games rooms, entertainment, kids' club, children's play area.

Elba Sara Beach, Costa Caleta, Fuerteventura  Half Board / All Inclusive

Transfer Time: 15 minutes.

Facilities: Extensive swimming complex, restaurants, three bars, four pool bars, air-con, satellite TV, sports activities, wellness centre, spa, entertainment with live shows.

Transfer Time: 30 minutes.

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Corrallium Dunamar , Playa del Ingles, Gran Canaria  Bed and Breakfast / Half Board / All Inclusive

Facilities: Pool bar, piano bar, sixth floor bar, buffet restaurant, 24hr reception, internet service in hall, many sports, TV room, car hire, hairdressers, medical service.

Transfer Time: 20 minutes.

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PORTUGAL & MADEIRA

RESORT GUIDE Portugal Always popular with couples and families, Portugal offers something for everyone, all year-round. One of our favourite places is Vilamoura. This flat resort offers fine dining and exquisite bars. The marina area not only provides an extremely attractive backdrop, it’s also one of the most accessible

holiday areas in the entire country. Here, you’ll find a large choice of wheelchair ramps, accessible beaches with walkways, amphibious chairs and adapted toilets.

The resort has a long flat promenade, which is perfect for a cooling evening stroll after a day in the sun.

Quarteira, Alvor, Lagos and Albufeira all have accessible beaches with disabled toilets and disabled parking,

as well as a good selection of bars and restaurants.

Madeira Despite its mountainous terrain, Madeira is a surprisingly wheelchairfriendly. Many of the new buildings have been designed with accessibility in mind. The island’s cable car has also been fitted with wheelchair access and Funchal marina has

a ramp to allow access to the restaurants and bars.

We can also provide many accessible tours, including the incredible Laurissilva Forest, where the accessible trail leads you to views of some of the most stunning landscapes on the island.

The local transport service offers some accessible buses into Funchal, although not all buses are fitted with ramps just yet.

Need a hand at the airport?

Just let us know and we'll make all the arrangements for you.

Talk to us today.

22 | Portugal & Madeira

0330 380 6800 or visit enableholidays.com Click on a destination to view more

Not sure which hotel is right for you? Give us a call.

We have the latest hotel information at our fingertips.

Aparthotel Vila Petra, Albufeira, Algarve, Portugal  Self-Catering / Bed and Breakfast / Half Board / Full Board

Facilities: Outdoor and indoor pool, bar, large restaurant, spacious garden, playground, tennis, games room, entertainment.

Transfer Time: 40 minutes.

Dom Jose Beach Hotel, Quarteira, Portugal  Bed and Breakfast / Half Board

 Bed and Breakfast / Half Board / Full Board

 Bed and Breakfast / Half Board / Full Board

Facilities: The accessible accommodation is a delightful junior suite. Outdoor and indoor pool, bar, restaurant, occasional entertainment, tennis, games room.

Transfer Time: 30 minutes.

Facilities: Pool, bar, restaurant, gym, great flat promenade directly outside hotel.

Transfer Time: 25 minutes.

Hotel Golden Residence, Funchal, Madeira

Hotel Vila Gale Ampalius, Vilamoura, Portugal

Facilities: Outdoor adults and children's swimming pools, children's playground, air-conditioning and heating, restaurant snack bar, WiFi.

Oceano Atlantico Apartments, Praia de Rocha, Portugal  Self-Catering

Transfer Time: 55 minutes.

Facilities: Pool, indoor pool, restaurant, bar, spa, Turkish bath, sauna, gym, WiFi, pool table. Great sized adapted rooms.

Transfer Time: 20 minutes.

Click on a hotel to view more

Facilities: Choice of restaurants, bars, spa, kids’ club, pool, indoor pool, fitness centre, games room, minibar, great entertainment programme WiFi.

Hotel Enotel Lido, Funchal, Madeira  All Inclusive

Transfer Time: 20 minutes.

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MALTA

RESORT GUIDE Described as ‘one big open-air museum,’ Malta is the perfect choice for anyone wishing to explore, experience culture or just enjoy the beauty of the Mediterranean Sea. The islands most established resorts of St. Paul’s Bay, Buġibba and Qawra form a collection of villages and feature a wide range of facilities with flat pedestrian areas with drop kerbs throughout. Head to the

24 | Malta

south of the island and you’ll find the coastal bays of Sliema and St’ Julian’s, complete with its café lifestyle, stylish shopping and thriving nightlife. The bay of Mellieha, towards the ferry port of Gozo and Comino, is where you will find the largest sandy beach area. Last but by no means least, the capital Valletta has a long accessible high street with a great choice of shops.

We'll help you create a holiday as unique as you are We know everyone's different.

It's why our experienced accessible holiday experts will listen to you and build the perfect holiday around your needs.

Talk to us today.

0330 380 6800 or visit

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Click a hotel to view more

Facilities: Two outdoor swimming pools, indoor pool, Jacuzzi, live entertainment, kids’ club, disco, spa, themed restaurant, free WiFi in selected areas.

Seabank Resort and Spa, Mellieha Bay, Malta  All Inclusive

Transfer Time: 50 minutes.

Qawra Palace Hotel, Qawra, Malta  Bed and Breakfast / Half Board / All Inclusive

Facilities: Saltwater outdoor swimming pool, children’s entertainment and a choice of dining restaurants.

Transfer Time: 40 minutes.

Grand Excelsior, Floriana, Valletta, Malta  Bed and

Breakfast / Half Board

Facilities: Large outdoor and indoor pool, fully equipped gym, beauty and health centre, sauna, steam room, yoga classes, numerous other bars and restaurants.

Transfer Time: 20 minutes.

Click on a hotel to view more

Facilities: Outdoor swimming pool, indoor pool, adults-only rooftop pool (summer only), choice of restaurants, gym, spa, steam room, Turkish bath and hotel-run kids’ club.

San Antonio Hotel, Bugibba, Malta  All Inclusive

Transfer Time: 40 minutes.

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GREECE & CYPRUS

Click on a destination to view more RESORT GUIDE The Greek Islands Since hosting the Paralympic games in 2004, accessibility has really improved in Greece. Corfu city has many accessible features, such as level pedestrian-only areas and easy-access buses. In Ipsos, they’ve added many drop kerbs and crossing points to their “golden mile” promenade, as well as beach access with aqua chair and a ramp access into the sea.

Ialyssos in Rhodes also has an accessible beach area, with wooden walkways that

criss-cross the sand. And Rhodes Town has a wide selection of shops, bars and restaurants along bustling streets with drop kerbs and a flat coastal path.

The island of Crete has a choice of accessible beaches on the Chania side of the Island. There are also accessible vehicles for hire to explore the island at your leisure. Along the coastal road towards Heraklion, the resort of Rethymnon has a long flat promenade

lined with shops, bars and restaurants.

Cyprus Sun-soaked Cyprus is a much-loved holiday destination that’s welcomed those with mobility impairments for many years.

And we have a great choice of audited and fully adapted hotel rooms and apartments here.

The third largest island in the Mediterranean, it offers everything from lush beaches and towering

mountains to traditional villages, bustling cities and a rich mythology. So whether you’re looking for great climate, amazing Mediterranean cuisine, great excursions or the ultimate in relaxation, you’ll find it here.

At Polis Chrysochous Municipal Beach (in the Paphos area) and Vathia Gonia Beach (in the Ayia Napa area) innovative Seatrac systems are installed to provide wheelchair-users with autonomous access into the sea.

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To book your perfect holiday, talk to one of the team on 0330 380 6800 or visit enableholidays.com

Avanti Hotel & Holiday Village, Paphos, Cyprus  Self-catering / Bed and Breakfast / Half Board

Facilities: Lagoon-style swimming pool, indoor pool, bowling green, tennis courts, gym, evening entertainment, kids' club and free WiFi.

Transfer Time: 30 minutes.

St Raphael, Limassol, Cyprus  Bed and

Breakfast / Half Board / All Inclusive / All Inclusive Plus

Olympic Lagoon Resort Paphos, Paphos, Cyprus  All Inclusive / All Inclusive Plus

Facilities: Four outdoor swimming pools, with two children's pools, and indoor pool, spa,wide choice of bars and restaurants, gym, entertainment, kids' clubs, creche.

Transfer Time: 30 minutes.

Facilities: Six restaurants, café, bar, gym, sauna, steam bath, Jacuzzi, indoor pool, two outdoor pools, tennis courts, internet lobby, childcare, 24hr room service.

Transfer Time: 45 minutes.

Cavo Maris Beach Hotel, Protaras, Cyprus  Bed and Breakfast / Half Board / Full Board / All Inclusive

Facilities: Outdoor swimming pool with children’s pool, heated indoor pool, spa, gym, hairdressers.

Transfer Time: 50 minutes.



Sentido Cypria Resort, Paphos, Cyprus  All Inclusive

Facilities: Outdoor swimming pool with children’s pool, heated indoor pool, spa, gym, hairdressers.

Friendly, fast and efficient Mr Ireland

Transfer Time: 50 minutes.

Click on a hotel to view more

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To stay up to date with our latest offers, find us on @enableho

 Fantastic Fantastic service as always.

Ben has been very patient with us as it took a while to get all the relevant information and nothing was too much trouble. Never been let down by Enable and would highly recommend.

Corfu Mare Hotel, Corfu Town, Corfu  Bed and Breakfast

Facilities: Swimming pool, laundry service, specially trained staff for people with mobility or vision issues, free WiFi, public accessible toilets.

Ms. Graham

Transfer Time: 10 minutes.

Mega Hotel, Ipsos, Corfu  Bed and Breakfast / Half Board

Facilities: Swimming pool, dry cleaning, doctor on call, and tea- and coffee-making facilities in room on request.

Transfer Time: 30 minutes.

Sheraton Hotel, Ixia, Rhodes  Bed and

Breakfast / Half Board / Full Board / All Inclusive

Transfer Time: 25 minutes.

28 | Greece & Cyprus

Theartemis Palace Hotel, Rethymnon, Crete  Half Board

Facilities: Swimming pool, restaurant and bar, internet corner, currency exchange, WiFi, Mini market.

Transfer Time: 25 minutes.

Facilities: Three outdoor swimming pools, à la carte restaurants, gym, sauna, WiFi access, floodlit tennis courts, playroom, mini-market and kids’ club.

Best Western Plaza Hotel, Rhodes Town, Rhodes  Bed and Breakfast /

Facilities: Swimming pool, lounge, Jacuzzi, cocktail bar, restaurant, WiFi, rooms with air-con and minibar.

Half Board

Transfer Time: 20 minutes.

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OUR TEAM OF ENABLERS HAVE ALL THE ANSWERS Can I take my wheelchair or scooter?

What equipment can I hire?

Jess says: Yes, most airlines will now gladly carry all forms of chairs/scooters – just provide us with the type, make, model and dimensions and we will take care of the rest.

Ben says: We can arrange a wide range of aids in resort from toilet raisers and hoists, to walking support frames, wheelchairs, mobility scooters and more.

Will I have a rep in resort?

Will I have assistance at the airport?

Charlie says: Yes, they will meet you at the airport, drop in to visit you during your stay and provide you with a 24-hour emergency contact number.

Sara says: Yes, we will prebook your assistance at both airports from check-in to boarding the aircraft.

Will I be able to book any excursions?

Will I have an adapted taxi transfer from the airport?

Mary says: In many of our destinations we can offer excursions within an adapted vehicle. Just ask at the time of booking.

Anna says: Yes, in the vast majority of our destinations you can consider this sorted.

You’re only half way there.

There are still over 30 pages of superb accessible holidays for you to discover in this brochure. Plus 100s more at enableholidays.com 0330 380 6800

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VILLAS Click here to view more

Book your perfect days out with us too.

From a fun day at a local water park, to sightseeing tours and excursions, the team can prebook these before you travel and arrange adapted travel to get you there.

Talk to one of team who’ll arrange this for you.

0330 380 6800 or visit

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30 | Villas

If you love the idea of doing what you want, when you want, an accessible Enable villa is perfect for you. We have a great choice of private, well-equipped villas in stunning locations across Europe, Florida and more.

With features such as your own accessible swimming pool, they provide the perfect setting for a relaxing holiday. We can even arrange adapted vehicle hire so you can explore at your leisure.

To book your idyllic Enable villa holiday, talk to one of our accessible holiday specialists today.

Click here to view our villas

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We have a great range of villas from Spain, Canary Islands and Portugal to the USA. Visit enableholidays.com

Luxury Accessible Villa, Algarve, Portugal, PT1 Self-Catering – 4 Bedroom Villa – Sleeps 8

Facilities: 4-bedroomed accommodation, lush gardens, pool, paddling pool, games room, outside dining, satellite TV, WiFi, full kitchen facilities.

 Excellent service Great personalised service. Our booking took a while as we had specific requests and questions.

Advisor helped us and got all of our questions answered and went through the booking in detail.

No rushing or pressure to commit.

Excellent.

Trusted Customer

Car hire is recommended Transfer Time: 45 minutes.

FREE accessible car hire available

Cottage/Villa, near Vilamoura, Portugal, PT2 Self-Catering – 3 Bedroom Villa – Sleeps 6

Facilities: Beautiful cottage/ villa close to golf courses and beaches Wheelchair-friendly with equipment on-site and well adapted facilities, salttreated pool with gentle ramp.

Car hire is recommended Transfer Time: 30 minutes.

Accessible Villa, Algarve, Portugal, PT4 Self-Catering – 3 Bedroom Villa – Sleeps 6

Facilities: Saltwater swimming pool with hoist, barbecue, wheel-in wardrobes, WiFi, TV with Sky box, air-conditioning.

Transfer Time: 20 minutes.

FREE accessible car hire available

FREE accessible car hire available

Lagos Accessible Apartments, Algarve, Portugal, PT5 Self-Catering – Studio, 2 and 3-Bedroom Apartment options – Sleeps 2 to 14

Facilities: Fully equipped apartments, games room, swimming pool, Many accessible activities and excursions can be arranged.

Transfer Time: 60 minutes.

Cyprus Villa, CY1 Self-Catering – 4 Bedroom Villa – Sleeps 8

Facilities: Four bedrooms/ three bathrooms, ceiling track hoist, electric bed, cot sides, easy wide ramp to the garden, swimming pool and common areas of the villa, WiFi.

Transfer Time: 25 minutes.

32 | Villas

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Click on a villa to view more

Crete Villa, CR1 Self-Catering – 3 Bedroom Villa – Sleeps 6

Car hire is essential.

Transfer Time: 60 minutes.

Orlando, Florida, FL1 Self-Catering – 4 Bedroom Villa – Sleeps 8

Car hire is recommended Transfer Time: 35 minutes.

Florida Villa, FL3 Self-Catering – 4 Bedroom Villa – Sleeps 8

Facilities: Pool (unheated), private garden, barbecue area, air-con, heating, fully equipped kitchen, WiFi, LCD TV with satellite channels, DVD player and films, book collection.

Facilities: Superbly appointed kitchen with full facilities, safe, LCD TV with satellite channels, DVD, WiFi, ambient temperature settings, swimming pool,

Corfu Villa, CF1 Self-Catering – 3 Bedroom Villa – Sleeps 6

Transfer Time: 60 minutes.

Facilities: 4-bedroomed luxury villa south facing, level access throughout, wide pool with hoist, equipment, aircon, spacious and open plan, TV, DVD, adapted garden, barbecue.

Orlando, Florida, FL2

Facilities: Level access throughout, widened doorways, wheel-in showers, and private pool with pool hoist.

South Africa, Cape Town, SA1

Car hire is recommended Transfer Time: 35 minutes.

Click on a villa to view more

Facilities: Two spacious 4-bedroomed villas decorated to the highest standards, TV, DVD, outside dining, air-con, south facing pool, small garden, very well equipped.

Self-Catering – 2 to 6 Bedroom Villa – Sleeps 12

Car hire is recommended Transfer Time: 35 minutes.

Self-Catering– Sleeps up 10

Facilities: High specification beach villa. Super accessible, ramp access from the villa to the pool. Outdoor shower, beach wheelchair and more.

Transfer Time: 45 minutes.

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CITIES

When it comes to packing your holiday with culture, cuisine, shopping and sightseeing, nothing beats a city break. And at Enable, we make the most exciting cities of the world accessible to all.

Whatever’s on your ‘to-do’ list and whatever your mobility needs, our friendly accessible travel experts will help create the perfect trip.

From amazing European cities that are just a short flight away, to places off the beaten track, we have a great choice of hotels, from small boutique to large international chains to choose from.

So whether you’re looking for a quick getaway or a very special place for a very special occasion, we’ll take you there.

Click here to view more

34 | Cities

Click here to view more

Pre-book your city tour With an Enable guided accessible tour you can really get under the skin of the city.

Talk to one of team who’ll arrange this for you.

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Click on a city to view more

Barcelona We’re proud to be an approved partner, organising memorable breaks to this outstanding city. Experiences without limits for disabled visitors is very much a focal point for the Catalonia tourist board and you can see this in

the activities and experiences available. In addition to offering an excellent accessible hotels, we can also arrange kayaking, cycling, hot air ballooning, tours of the famous Nou Camp and numerous other accessible experiences.

Amsterdam One of the most unique cities of the world, Amsterdam is a city of beautiful canals, glorious architecture, museums, galleries and fantastic places to relax. It’s also one of the flattest cities in the world, which has a lot

of smooth pavements, and this makes the city a popular destination for wheelchairusers as it’s easy to get around with the majority of public transport being accessible with plenty of trams and buses available throughout.

Our city breaks include: Guaranteed adapted room

in a choice of 3, 4 or 5 star hotels

Adapted taxi transfer between destination airport and hotel

Flights, ferry and train San Sebastian and the Basque country San Sebastian is an attractive city with a beachside setting.

From disabled-friendly surf lessons to the museums and century-old aquarium in the town - there’s so much to do here. Other activities 36 | Cities

include accessible golf taster lessons, a cooking school and a trip to an accessible vineyard, with wine tasting included. The city’s public transport system also offers good levels of accessibility for disabled travellers.

travel options, where available

Pre-arranged

accessible tours, if required

Click on a city to view more

Click on a city to view more

Las Vegas Las Vegas isn’t only one of the most colourful, exciting and awe-inspiring cities in America, it’s one of the most accessible too. Each and every hotel and casino has accessibility at some level. Plus tours such as the

Prague In this fascinating city the ancient and modern come together. Famous for its art and culture, as well as hearty gastronomy, world-renowned beers and stunning architecture, there’s something amazing

We offer almost 40 worldwide city break destinations in 15 countries

Grand Canyon Bus Tour are wheelchair-friendly too. The city is a must to visit – either as a stand-alone trip or part of a multi-centre adventure with Los Angeles and San Francisco.

around every corner. Rustic chapels sit beside modern cafés, old-style bars next to 20th-century art galleries.

Accessibility around Prague is good, with many wheelchair accessible buses, tramways and metros.

Click on a city to view more

New York Accessibility is great in the Big Apple. The subway and buses are wheelchairfriendly with lifts and ramps throughout. Which is perfect as there’s so much to see and do. Catch a Broadway show. Shop Maddison

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Avenue. Explore Central Park.

And when you’ve worked up an appetite, the world’s finest cuisine is waiting for you. A very popular choice over Christmas please book as early as possible to avoid disappointment.

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LUXURY

Sometimes only the very best will do. It’s why we’ve searched the world to find 5 star holidays that combine the ultimate in luxury and accessibility.

So talk to one of our friendly accessible travel experts and we’ll create the perfect holiday around you. From flight upgrades, VIP access to airport lounges to luxury accommodation in the very finest resorts, if it’s luxury you’re after, we can deliver it on a silver platter.

Click here to view more

Upgrade your flights and arrive in style.

Why not make your holiday extra special and fly Business or First Class?

Just ask one of the team who’ll arrange this for you.

0330 380 6800 or visit

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38 | Luxury

Click here to view more

Click on a hotel to view more

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Asimina Suites, Paphos, Cyprus Bed and Breakfast / Half Board / Full Board / All Inclusive

Facilities: Two interconnecting swimming pools, indoor pool, gym, spa, floodlit tennis courts, free WiFi, live music and wellness activities.

Transfer Time: 30 minutes.

La Plantacion del Sur, Costa Adeje, Tenerife  Bed and

Breakfast / Half Board

Transfer Time: 25 minutes.

40 | Luxury

Baobab Resort, Meloneras, Gran Canaria  Bed and

Breakfast / Half Board

Facilities: Modern 5* resort, eight heated pools in tropical gardens, with waterfalls and beaches, restaurants, bars and numerous other barrierfree facilities. Entertainment with live shows.

Transfer Time: 30 minutes.

Facilities: This resort blends colonial stylings with chic touches. Luxurious hotel with fabulous facilities and exceptional service, five pools, stunning views, spa and restaurants.

Amada Colossos Resort, Falariki , Rhodes  All Inclusive

Facilities: Three outdoor swimming pools, a la cart and buffet restaurants, bars, including an adults only pool bar, gym , free WiFi zones, on-site water park, spa, Kids' club, tennis court.

Transfer Time: 30minutes.

Click on a hotel to view more

We've built our business on going the extra mile to make our customers happy.

It means when you book with us we always give the best advice, value and first-class service.

Lynne Kirby Managing Director

Facilities: Three outdoor swimming pools, indoor pool, luxury spa, wide selection of gourmet dining.

Aguas de Ibiza Lifestyle and Spa, Santa Eulalia, Ibiza  Bed and

Breakfast / Half Board / Full Board

Transfer Time: 30 minutes.

Hotel Vidamar Resort, Funchal, Madeira  Half Board

Facilities: Infinity saltwater pools, choice of restaurants, bar, multi-activity court, gym, spa, tea- and coffee-making facilities, minibar, WiFi, kids’ club.

Transfer Time:20 minutes.

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Facilities: Outdoor swimming pool, free in-room WiFi, beach wheelchair, Care services, gym access.

Dolphin Suites Curacao, Willenstad, Dutch Caribbean Self-Catering

Transfer Time: 45 minutes.

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SOMETHING DIFFERENT

Never miss a thing To make sure you're first to receive our latest holidays, news and special offers straight to your email, opt-in at www.enableholidays. com/stayconnected

42 | Something Different

Fancy something out of the ordinary?

At Enable we don’t believe limited mobility should limit your options. And to prove it we’ve put together amazing holidays that really offer something different.

With a great choice of destinations and guaranteed adapted accommodation, we’ll create a holiday around the things you want to do. With activities such as assisted horse riding, diving, golf, para-gliding and hot air ballooning. Plus escorted tours, speciality wine tasting even pilgrimages - you’ll be amazed what you can do and where you can go with Enable Holidays.

Click an image to view more

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GROUP HOLIDAYS WITH BUILT-IN EXCURSIONS Our small group holidays are not your ‘typical tours’. They are informal, flexible and allow plenty of free time to relax or explore at your own pace between group activities. You’ll meet like-minded single travellers, couples or friends and are especially popular with new wheelchair-users looking for an easier and more enjoyable way to holiday abroad. Our group holidays are available in Jersey and Malta.

Jersey Jersey is a perfect blend of British and French cultures in a relaxing continental atmosphere. The island provides a large amount of wheelchair-friendly facilities, while the wide and level pavements make transport through the streets far easier than many other destinations.

7 Nights Full Board Accommodation You’ll stay at the Maison des Landes, which provides some of the best accommodation for people with impaired mobility in Jersey. It is dedicated to disabled

Malta Stunning scenery, amazing food and fantastic climate make Malta to perfect destination all year round.

7 Nights Half Board Accommodation You’ll stay at the Paradise Bay Resort Hotel, a popular and spacious 4* hotel overlooking the picturesque islands of Gozo and Comino.

Surrounded by the clear water of the Mediterranean, in a quiet location, the hotel is just minutes from the islands best beach and facilities include, adapted accommodation, four seawater swimming pools,

guests and their families or escorts, with accommodation carefully designed to meet special requirements. All the rooms are totally adapted.

Many have a ceiling hoist and an electric bed, and all have a flat-floor shower and grab rails.

Accessible group excursions include visits to St. Helier, St. Brelades Bay, The Jersey Orchid Foundation and Durrell Wildlife Park.

Click an image to view more

bars, restaurants and much more.

Accessible Group Excursions Accessible group excursions include, Capital Delights of Valetta gets up close to all the treasures to be discovered in the capital city.

Tales of the Silent City is a full day trip to unveil the rich history in secret city of Mdina.

And Gozo Highlights takes you to this unspoiled island where you can experience stunning views across the Mediterranean Sea - and then watch the world go by in the pretty coastal resort of Xlendi.

Something for everyone Whether you want to experience Europe’s finest dining with a bespoke gastronomy experience. Take a pilgrimage to Lourdes. Or try a new activity, such as adapted golf, skiing or scuba diving. Whatever takes your fancy, we can make it happen.

44 | Something Different

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Accessible wine-tasting experiences in France, Spain and Italy

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We’re delighted to uncork our new tailormade wine-tasting tours across the wine regions of France, Spain and Italy – all of which are specially designed with the disabled tourist in mind.

The packages include flights, adapted accommodation in an accessible hotel, car hire/adapted vehicle plus at least two vineyard tours. From the Champagne houses of northern France to the Tuscan wineries of Italy.

We offer tours to both large-scale wine producers and smaller familyrun vineyards. At the larger sites, you can witness the latest technology and modern-day production methods, whilst at the smaller ones you can take a close-up view of traditional skills, such as turning the bottles by hand.

Talk to us to arrange your wine-tasting experience.

Discover the beauty of Tuscany with Enable It’s easy to see why the Italian region of Tuscany has inspired some of history’s greatest artists. With so many

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contrasting colours, textures and shapes, its landscape is a masterpiece in every sense of the word And with Enable Holidays, it’s also a fabulous holiday destination for tourists with limited mobility.

Florence, Pisa, Siena are some of the most important and beautiful cities of the world.

But fine art, architecture, food and wine form only a small part of the region’s appeal.

Tuscany also offers you accessible sandy beaches and pleasant sunny weather for most months of the year.

Talk to the team to arrange your accessible Italian adventure - built around your needs.

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WORLDWIDE

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Feeling adventurous? We’ll help you explore some of the most interesting, exotic and breathtaking countries in the world. From stunning hotels in the sun-kissed Caribbean to once in a lifetime tours of India, South Africa, Ecuador and many more - we’ll help you go further, with all the confidence and support you need.

So go for it. Talk to our worldwide accessible travel experts and make memories that will stay with you forever.

One simple price you can trust.

When you book one of our Worldwide holidays you know exactly what you're paying for.

All our prices includes flights, transfers, accommodation and tour package.

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Fully accessible multi-centre holidays.

Fancy combining the fun of the theme parks with a relaxing beach holiday? Or even city and seaside?

Our team of accessible holiday experts can create the perfect itinerary for you.

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Florida Home of Walt Disney World® Resort, southern hospitality and 40 million annual visitors, the ‘Sunshine State’ offers some of the planet’s best-equipped facilities for people with mobility impairments.

Orlando is the most popular destination for tourists in Florida and the

Enable Holidays team is happy to offer a range of accommodation right at the heart of the resort. We can make getting around easy too. You can book your accessible self-drive car with us. So you can go where you want, when you want. And if you want to hit the parks, let us arrange your park tickets and any support you need before you go.

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Mexico With a vast array of accessible holiday opportunities, it’s easy to enjoy the glorious weather, diverse landscapes and the vibrant culture of Mexico.

Cancún’s year-round sunshine makes this coastal resort extremely popular with disabled holiday makers looking for an idyllic beach within a bustling city. Playa del Carmen’s clear waters have made it

famous as a top diving spot and the local accessible diving opportunities make exploring the colourful sea life an experience available to almost everyone. Riviera Maya spreads along the coast, its powdery white beaches drawing visitors to its beautiful shores throughout the year. This is also another popular diving destination, and has a dazzling array of marine life to encounter.

Click here to view more Caribbean The Caribbean’s reputation as an oasis of tropical beauty is fully justified. The spotless beaches, towering palms, shimmering waters and dreamy weather mean these islands represent an accessible holiday in paradise.

Explore Barbados, St Lucia, the Dominican Republic or Curacao and experience the laid back culture these islands are famous for. The captivating

history of this area, the love of music, colourful festivals, beach parties and sheer natural beauty make these a firm favourite.

The fusion of African, East Indian, European, Chinese and Native American foods makes the sumptuous and often spicy delicacies of the Caribbean a truly exotic experience. The Caribbean is also famous for its love of rum, meaning that there will always be the option to sip a delicious beverage alongside each tasty meal.

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We never stop travelling the world to find the best accessible holidays.

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SOUTH AFRICA TOURS It is the Enable Holiday team’s proud pleasure to introduce this exotic new destination for accessible holidays.

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THE TOUR Day 1 Collection from Cape Town International Airport and adapted transfer to a 4* hotel, for three nights.

Rest up for the rest of the day, ready for the start of the tour the following day. Includes Breakfast.

Day 2 For the first day of the tour, take a visit to the world-famous Cape of Good Hope Reserve, with its multitude of unique wildlife that includes zebra, varied antelopes, African penguins and even chacma baboons, if you are lucky!

The area throngs with activities for both active visitors wishing to hike, surf or cycle, as well as people who prefer to simply laze on the picture-perfect beach or indulge in a tasty picnic.

Lunch in the area (paid locally) is followed by a ride in the funicular railway cable car to the old lighthouse, before travelling back to the hotel via Chapman’s Peak drive, the famously scenic drive affectionately nicknamed “Chappies” by locals. During this beautiful journey, mountains tower above the road while dramatic cliffs slant downwards and away, into the crystalline South Atlantic Ocean below. Includes Breakfast.

Day 3 Today, take a trip to Table Mountain, scaling its entire height via cable car before gazing in awe at the divine 360 degree views across Table Bay, the Cape Flats, and the range of broad peaks that compose Table Mountain. From these exciting, rocky heights, descend into the lush green of the region’s winelands.

Stellenbosch is the most famous wine area in South Africa, the university town of which is filled with contemporary cafés and bars but which has retained much of its original architecture, which dates back to 1679. Lunch here (paid locally) before breezing back to the hotel and enjoying the evening at leisure. Includes Breakfast.

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Day 4 Take the beach-scattered and lagoon-bordered Garden Route today, surrounded by rolling jadegreen hills, before reaching the Breede River Valley. This relatively flat visiting point is the largest fruit- and wine-producing valley in the Western Cape, and serves as a rewarding stop before passing the Cogman’s Kloof Pass and into the fertile valley of the Klein Karoo. The Klein Karoo is not a precisely defined region, and its wild and sprawling semi-desert stretches are populated most commonly by ostriches, sheep and tumbleweed.

Evening spent at leisure in Calitzdorp, where the hot, sunny weather helps produce top quality wine. Includes Breakfast and Dinner.

Day 5 Travel to the ostrich capital of the world – Oudtshoorn – where you will visit a wildlife ranch. After lunch, tour the ostrich farm to learn more about these fascinating creatures, and then head out into a private game reserve. After an afternoon of animal spotting, enjoy star gazing with an expert, weather permitting, followed by the unique experience of a night spent in a luxury tented camp.

Includes Breakfast, Lunch and Dinner.

displays objects of oceanic interest (including 467kg great white shark!) and is packed with history. Includes Breakfast.

Day 7 Today will see you enjoying a tour of the nearby township, led by a local guide, with the emphasis placed on meeting interesting characters from different walks of South African life.

Overnight in the Heidelberg area at a Guest Farm. Includes Breakfast and Dinner.

Day 8 After a morning tour of the farm, if the farmer is not harvesting, you will have lunch en route to Cape Town International Airport on own account and visit a berry farm on the way. Includes Breakfast.

Day 6 Once again passing down the gorgeous Garden Route, today you will drive to the exact 400km waypoint between Cape Town and Port Elizabeth: Mossel Bay, which straddles the green areas and the semidesert parts of the region. This bay is renowned for offering numberless examples of local fauna, and is a delight for visitors wishing to see some of South Africa’s most famous furry residents, as well as those that dip and dance in the sea. In the afternoon, visit the Dias Maritime Museum, which | 51

Click here to view more Our India tours have proven to be a tremendous success with customers looking to experience a totally unique culture and a once-in-a-lifetime experience. We can tailor-make the tour to suit you. Here is just one example, where we combine the Golden Triangle Tour with a tiger safari.

THE GOLDEN TRIANGLE WITH TIGER SAFARI Day 1 Flight to Delhi.

Overnight stay at Hotel Oberoi Maiden.

Day 2 Enjoy the day at your leisure to relax or pursue independent activities in Delhi.

Overnight stay at Hotel Oberoi Maiden.

Day 3 After breakfast, you will enjoy a half-day sightseeing tour of Old Delhi, the Mughal Capital of Shahjahanabad.

Visiting Jama Masjid, which is the biggest religious construction of Islam, Raj Ghat where Mahatma Gandhi was cremated, Red Fort, and the busy streets of the mile long Chandni Chowk, popularly called “The Silver Street”.

Day 4 Your tour to Imperial Delhi will start with a visit to the Qutab Minar, the highest stone tower in India. You’ll then visit Humayun’s Tomb, the imposing India Gate, the Parliament building and the Rashtrapati Bhawan - the president’s residence.

the masterpiece of Mughal architecture at its best.

Overnight stay is at Hotel Trident.

Day 6 Early in the morning, you will be taken for sunrise visit to Taj Mahal. Taj Mahal is everything that has been said about it and more.

Return to the hotel for breakfast.

In the afternoon, you will visit Agra Fort- the seat of the Mughal Empire.

Overnight is at Hotel Trident.

Day 7 After breakfast, you will drive to Bharatpur, visiting Fatehpur Sikri en route.

Fatehpur Sikri is an abandoned city glowing red under the sun.

On arrival at Bharatpur railway station, you will be boarding your train to Sawai Madhopur.

Near the township of Sawai Madhopur, Ranthambore National Park is an outstanding example of Project Tiger’s efforts at conservation in the country.

Overnight is at Hotel Vivanta.

Day 8 Enjoy two game drives by shared Jeep to view the wildlife of Ranthambore National Park.

Overnight is at Hotel Vivanta.

Day 9

Day 5

After breakfast, you will drive to Jaipur.

Drive to Agra with its many wonderful monuments, including the Taj Mahal -

Jaipur – the capital of Rajasthan Jaipur – is popularly known as the “Pink

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City’’ as the pink sandstone was used to construct the buildings of the old walled city.

Overnight is at Hotel Trident, Jaipur.

Day 10 After breakfast, enjoy a half-day sightseeing tour of Jaipur city.

Begin with the City Palace, which is adorned with exquisite colours and paintings.

Then walk to the adjacent astronomical observatory of Jantar Mantar.

Overnight is at Hotel Trident.

Day 11 After breakfast, you will drive just outside Jaipur to the ancient capital of Amber to see the fabulous Amber Fort.

An elephant [subject to availability/alternatively by Jeep] will spare you the trouble of reaching up to the fortress.

En route to Amber, you will stop and see the `Palace of Winds’ – a court which is extremely intricate in its pink sandstone carving.

Overnight is at Hotel Trident.

Day 12 After breakfast, you will be met and transferred to Jaipur airport to board your flight to Delhi.

On arrival in Delhi, you will be met and transferred to your hotel.

The afternoon is at leisure to relax or pursue independent activities.

Overnight is at Hotel Hilton Garden Inn.

Day 13 At an appropriate time, you will be met and transferred to Delhi International airport to board your flight to London.

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INDIA TOURS

Visiting somewhere like India may seem a bit of a step into the unknown but I cannot recommend it enough. My trip to India was absolutely amazing. The people could not have been friendlier or more helpful and it seemed to be one of the most accessible places I’ve ever visited – not just because they have ramps but because wherever I wanted to go there was someone there ready to help.

Helen Dolphin.

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VIETNAM TOURS

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The exciting pleasures of Vietnam, with its unforgettable natural beauty, delicious cuisine and significant history, are now available as an accessible experience.

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THE TOUR Day 1 Flight from London Heathrow

Day 2 Breakfast will be served on the plane, and after arriving in the capital city of Hanoi, your guide will welcome you to your hotel. Following a rest and a chance to freshen up, you will be invited to sample your first taste of Vietnamese gastronomy, before enjoying a tour of Hanoi, taking in the historical quarter and the quarter of the “36 old streets and guilds”. Includes Lunch and Dinner.

Day 3 Explore the timeless city of Hanoi further, enjoying a morning dedicated to the renowned Ho Chi Minhh and, following lunch in a Vietnamese villa, an afternoon learning about the ancestral traditions of Vietnam’s varied ethnic heritage. Explore the night market in the evening before sampling the splendid street foods. Includes Breakfast, Lunch and Dinner

Day 4 Visit the Dry Halong Bay,

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drinking in the lush green karst mountains and the comparative solitude, a lost countryside temple and the region’s distinctive rice paddies. You will lunch in Ninh Binh, which was the capital of three feudal dynasties during the 10th century, before returning to Hanoi for one last night.

Includes Breakfast, Lunch and Dinner.

Day 5 A short flight to coastal Danang, in central Vietnam, where you will dine in the old town and stay overnight in Hoi An. Includes Breakfast and Dinner.

Tour Hoi An, a UNESCO heritage site, which is an entirely pedestrian area filled with colourful buildings and picturesque streets, hanging lanterns and 16th century architecture. Enjoy a free afternoon before staying overnight in Hoi An again. Includes Breakfast and Dinner

Fly to Saigon, the economic capital of Saigon typified by its beautiful, often Frenchstyle architecture and luxury shops. At some point in the day, take a comfortable break in the park with a

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Day 8 Explore the Mekong Delta, the wealthiest and reputedly most hospitable place in Vietnam. This watery maze of rice paddies and luscious orchards, floating markets and friendly villages, will keep you engaged until your return to Saigon at the end of the afternoon. Includes Breakfast, Lunch and Dinner

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Day 6

Day 7

specially made, sweet iced coffee. Includes Breakfast and Dinner.

On your last full day in Vietnam, your hotel room will remain at your disposal until 6pm, when you will check out. You will begin the day in Tao Dan Park, where locals perform Tai Chi each morning and others, more uniquely, meet to show off their favourite birds and teach them how to sing. A visit to the Ho Thi Ky flower market and the option to buy last-minute souvenirs will draw your holiday to a fitting close, with a farewell dinner taking place in a colonial villa before your late night flight home. Includes Breakfast and Dinner.

Day 10 Arrive back at London Heathrow.

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THE TOUR Day 1 – Quito Arrive in Quito, Ecuador, to prepare for the excitement of the upcoming days. Includes Dinner.

Day 2 – Mitad del Mundo-Otavalo Straddle the northern and southern hemispheres today, when you visit the Mitad del Mundo – the Middle of the World. At the Inti-Ñan Museum, learn ways to scientifically prove that you are standing at the centre of the world, and then journey on to Otavalo, where you will spend the night. Includes Breakfast, Lunch and Dinner.

Day 5 – Otavalo – Amazon Today, you will drive to the Amazon. During the journey, you will cross two mountain chains and seven different climate floors, and, on a clear day, even see some volcanoes. Meet indigenous natives and learn their customs and culinary ways, experiencing a dramatic ritual by the local shaman for those interested. Includes Breakfast, Lunch and Dinner.

Day 6 – Amazon

Otavalo’s market will provide a morning of colourful designs and handicrafts, followed by a drive to Ibarra city to observe the architecture and taste the famous ice cream during a walk in the park. Includes Breakfast, Lunch and Dinner.

It’s now time to explore the REAL Amazon, hiking through the secondary rainforest while being taught about the medicinal properties of the flora by a native guide. After exploring this forest path, prepare yourself to meet the varied wildlife of the Amazon, face to face, at an animal rescue centre. Afterwards, the two closest towns will provide entertainment and distraction, as well as the opportunity to share time with the locals. Includes Breakfast, Lunch and Dinner.

Day 4 – Cuicocha

Day 7 – Amazon

Day 3 – Otavalo

A morning visit to the Cuicocha Crater Lake at the foot of Cotacachi Volcano, where you can enjoy a boat ride and a picturesque tour of the area before lunch.

In the afternoon, the town of Cotacachi will welcome you before you return to the hotel. Includes Breakfast, Lunch and Dinner.

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Visit an association called Kallari, which produces, processes and sells cacao-chocolate bars in a sustainable way, as an alternative to traditional cacao farming. Of course, during the day there will be numerous opportunities to sample these delicious beans and chocolate products. Includes Breakfast, Lunch and Dinner.

Day 8 – Rafting A raft down the calm Anzu River will provide the chance to see the Amazon from a unique and beautiful perspective.

After a rewarding journey both on water and on land, you will return to the lodge for a relaxing afternoon of chatting, relaxing and the option to play games.

Includes Breakfast, Lunch and Dinner.

Day 9 – AmazonBaños This tourist-friendly region of the Amazon lies at the glorious base of the active Tungurahua Volcano, and in the afternoon, take a cable car ride above the Pataza River ravines and waterfalls.

Includes Breakfast, Lunch and Dinner.

Day 10 – Baños Enjoy a spa treatment in the beautiful city of Baños, trying out traditional local baths and food, before deciding whether to indulge in further luxurious treatments or tour the city. Includes Breakfast, Lunch and Dinner.

Day 11 – Baños-Quito Drive through the Andes back to Quito, where you can enjoy a city tour during which you will visit different plazas and churches, as well as picking up some final souvenirs. (B-L-D)

Day 12 - Quito-Fly home Includes Breakfast.

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ECUADOR TOURS A few years ago, the idea of offering a tour that includes a trip through the Amazonian jungle might have seemed unlikely – but now, Enable Holidays are doing just that!

Plus, you can even extend your tour to include the Galapagos Islands.

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Click here to view more Ancient ruins, a fascinating culture, beautiful handcrafts, a deliciously spicy cuisine, and endless places to explore. Now, Enable Holidays can offer a scintillating tour through some of this hypnotizing country’s most jawdropping sights and experiences.

Below is a day-by-day breakdown of the tour.

THE TOUR

Day 4: Sacred Valley

Day 7: Sacred Valley A day of relaxation and leisure, to recover from yesterday’s adventure.

Includes Breakfast.

Once you touch down in Peru, you and the rest of your group will be picked up from the airport [in an adapted vehicle] and taken to your hotel. You can then take the afternoon to rest and recover from your journey. Before dinner, guests will be introduced to the tour and have their appetites whetted with details about the upcoming adventure. Includes Dinner.

Begin your exploration of this extraordinary area of Peru, spending your first day visiting the Maras Salt Mines, where you will witness hundreds of glorious salt ponds from an accessible vantage point. You will also enjoy a panoramic view of Moray, which is an Incan agricultural experimental centre famous for its uniquely shaped irrigation terraces, and the fortress of Ollantaytambo, an Incan construction where six giant monoliths form the Temple of the Sun. Includes Breakfast and Lunch.

Day 2: Lima

Day 5: Sacred Valley

First stop: Peru’s capital, a rich kaleidoscope of colonial architectural jewels, revered pre-Colombian sites, charming residential areas and vibrant shopping districts perched above the blue Pacific. Visit the Rafael Larco Herrera Museum and see the largest private collection of pre-Colombian Peruvian art in the world, after which you and your group will visit Lima’s neighbourhoods that dot the Pacific coastline. Includes Breakfast and Lunch

Decode the mysteries of Andean Iconography while visiting the Amaru community. Amaru locals will prepare a lunch for your group before visiting the mostly-accessible Pisac Market and an exhilarating panoramic view of the Pisac ruins. Includes Breakfast and Lunch.

Day 1: Arrive in Lima, Peru

Day 3: Lima, Cusco, Sacred Valley This morning, guests will have the opportunity to fly to Cusco (not included as part of tour) before visiting the Sacred Valley of the Incas.

You and your group will then spend the afternoon relaxing after the day’s travel, before being introduced to what you will do and see while visiting Sacred Valley.

Includes Breakfast.

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Day 6: Sacred Valley, Aguas Calientes, Sacred Valley The time has come to experience what is perhaps the most renowned part of the tour: Machu Picchu! Take a train through the Sacred Valley of the Incas to see the legendary mountaintop ruins, lost for centuries in the jungle before being discovered in 1911. A private bus will transfer you and your group to the top of the ruins, where a guided tour will uncover the mysteries of the ruins. Includes Breakfast and Lunch.

Day 8: Sacred Valley, Cusco Today your group will visit the labyrinthine ruins of Qenqo (meaning “zigzag”) and Puca Pucara (“red fortress”). Enjoy a guided visit and picnic lunch at nearby Sacsayhuaman (“speckled falcon”), which is the fortress above Cusco whose precise zigzags of massive stone remain unmoved after centuries. Includes Breakfast and Lunch.

Day 9: Cusco Enjoy a private city tour around Cusco, visiting the cathedral, which is considered to have the best collection of colonial art from the Cusco school. Your group will also explore the Qoricancha (court of gold), also known as the “Temple of the Sun”, the religious and political centre of Cusco during the Inca era. Includes Breakfast and Lunch.

Day 10: Cusco Enjoy Cusco at your own pace with a day of leisure.

Includes Breakfast.

Day 11: Cusco, Lima Transfer to the airport to board your flight to Lima.

We can provide assistance to connect with your international flight.

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PERU TOURS Peru has long been an entrancing holiday destination for the more intrepid, curious traveller.

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Useful Information AT THE AIRPORT You must check in AT LEAST 2-3 hours before your flight is scheduled to take off in accordance with your itinerary. If you fail to check in on time, the airline is entitled to refuse to allow you to board the flight.

We cannot accept responsibility if such situations arise, and while we will endeavour to assist in making alternative travel arrangements to get you to your destination, any costs or loss incurred as a result will be your responsibility.

ARRIVAL After passing through customs at the airport you will be met by one of our representatives and they will show you to your taxi taking you to your chosen accommodation.

TRANSFERS Transfer timings for each resort are shown on the introduction page of each resort in this brochure. The times quoted are direct travelling times. You will be transferred from the airport to your accommodation on arrival and from your accommodation back to the airport on your departure.

DEPARTURE Our representatives will advise you of your precise departure arrangements. Normally you will be expected to vacate your room by noon on departure day (with the exception of Nile Cruises where you may be expected to check out by 8am). In the case of a night flight, the vacating day is noon prior to the departure time. Please refer to ‘Nights in Resort’ below for further information.

LUGGAGE ON DEPARTURE DAYS If you are vacating your accommodation at midday and have to wait some considerable time for your departure from resort, your luggage remains your responsibility during this time. Whilst our representatives may be able to suggest places where luggage can be stored, this will be entirely at your own risk. We cannot accept responsibility for any luggage that is left unattended.

OUR REPRESENTATIVES Our representatives are carefully selected to offer you advice, useful tips and the benefit of their local knowledge. You will be given a contact telephone number for our representatives or local agents.

NIGHTS IN RESORT Your accommodation is reserved for you from 12 noon on the day you leave the UK. For night flights departing after midnight, the day you leave the UK is deemed to be the previous day so that you have immediate access when you arrive. In most cases and by international convention, rooms must be vacated by 12 noon on the last day of your holiday. You may have to wait several hours before your return flight departs.

Where possible, a room will be made available for changing and storing luggage. Some hotels may let you keep your room but they are entitled to make a charge for this service and this does not form part of your contract with us. This is not normally possible with apartments. Where half board, full board or all inclusive has been booked and flight timings may mean losing one meal, your holiday price has been adjusted to compensate

ACCOMMODATION Our accommodation is selected in accordance with our 150 point audit for accessibility.

All accommodation classifications and ratings are granted by the tourist authority of the country you are visiting. We have no influence over the ratings/ classifications that are granted.

AVAILABILITY OF RESORT AND ACCOMMODATION FACILITIES In some resorts, hotels and apartments it is possible that certain advertised facilities may not be available or fully operational in the early and late part of the season, due to the number of participating holidaymakers and weather conditions. Also airconditioning and heating, where mentioned may be available only at certain times of the day or year at the hoteliers discretion and at an additional cost. Such situations are regrettably beyond our control.

NILE CRUISES Itineraries and excursions may alter beyond our control. Delays can be experienced, particularly at locks and this may lead to the last minute cancellation

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of excursions or overnight cruising. Due to the number of boats on the Nile several may dock together (side by side) which may obscure the view from your cabin.

Getting on and off boats may mean walking through/ across boats docked adjacent to your own (levels may vary). Care should be taken on gangplanks and any uneven surfaces.

beach has lifeguards and swim parallel to the shore within your depth. Children should be supervised at all times and there should be no swimming at night.

You should swim before eating and drinking and not immediately after. You should also be aware of any “zones” for jet skis and power boats and stay well away.

BREAKAGES AND DEPOSITS

IT IS IMPORTANT YOU DO NOT DIVE FOR 24 HOURS BEFORE TRAVELLING BY AIR. THIS MAY INVALIDATE YOUR TRAVEL INSURANCE IN THE EVENT OF ILLNESS.

You will be expected to pay for any damage or breakages caused to your accommodation or hotel room. This must be paid before you leave the resort.

Property management reserve the right to evict you from the accommodation where deliberate damage/ breakage has been caused. We will not accept any responsibility for your action in such cases. Some properties charge a deposit on arrival which is refundable at the end of your holiday (assuming there is no damage to the accommodation as a result of your stay).

SWIMMING POOLS Most hotels and apartments do not employ a lifeguard.

Please ensure that children and non-swimmers are supervised at all times and observe the pool rules at your accommodation. We do not recommend any diving, however if you wish to dive please check that the water is deep enough and that the property allows diving. You should also exercise caution around the pool areas since pool surrounds are often slippery when wet and you should not enter the pool after drinking alcohol. Please note that swimming pools may be temporarily withdrawn for maintenance purposes. Hoteliers and apartment owners may make a discretionary charge for facilities at their accommodation, e.g. pool and sun loungers.

MAID SERVICE Overall the standard of cleaning in holiday accommodation is good and frequent. The frequency of the service may vary between different properties of differing classifications.

INSECTS Insects are prevalent in hotter countries. It is advisable to take insect repellents with you on holiday in order to avoid mosquito bites.

DRINKING WATER Although water is chlorinated in most destinations, we do not recommend that you drink it since not all countries treat tap water. We would recommend that you drink bottled water which is inexpensive and widely available throughout the resort.

ALL INCLUSIVE In accordance with your room vacation at 12 noon on the day of departure, the all-inclusive package will also finish at this time. Some hotels may offer the facility to extend the all-inclusive but this must be arranged and paid for locally. Times/facilities available during allinclusive terms of stay may vary in certain hotels.

SAFETY AND LOCAL STANDARDS The safety standards and regulations in operation overseas are those of the country visited and often regrettably, do not aspire to the same levels as the UK. Therefore, the general standards of safety, hygiene, fire precaution etc. may be lower than your expectations.

This is a matter for the authorities of that country and the overseas supplier of the services concerned.

FIRE SAFETY Please read carefully all fire safety information which is available in your hotel or apartment. On arrival, always familiarise yourselves with the nearest fire exits to your room or apartment.

STANDARDS AND SAFETY OF BEACHES Our brochure descriptions give a fair indication of the type of beach at the resort and the availability of any watersports or any other beach related activities.

Although many holiday-makers prefer swimming pools and surrounding terraces to the beach, as a responsible company we feel it our duty to point out that the EC publishes a report annually which lists the beaches throughout Europe which do not meet the Commission’s requirements to cleanliness. Swimming outside of designated beaches is very dangerous; there can be strong undercurrents where swimming in such areas has resulted in loss of life. We recommend that you swim off main beaches and should avoid remote rocky coastlines. Familiarise yourself with the local flag warning systems and seek local advice on which beaches are the safest. Check to see if the

SCUBA DIVERS PLEASE NOTE:

BALCONIES If you are travelling with young children, make sure they are not left unsupervised on balconies. Keep balcony furniture away from the railings so that they are not encouraged to climb up.

GLASS PANELS Few hotels and apartments are legally obliged to install “toughened” or safety glass in their windows, doors and glass cabinets etc. Please take particular care when walking through patio doors. It can be difficult to spot if they are closed in bright sunlight.

Identifying stickers should be in place on patio doors and other large glass doors. If they are missing, please bring this to the attention of the accommodation.

PLAYGROUNDS AND CHILDREN’S CLUBS Some hotels and apartments in our programme feature playgrounds and other children’s facilities including children’s clubs. These are not always supervised and it is advisable that you supervise your children at all times, throughout your holiday.

ALCOHOL Most people like to indulge during holidays. There are times however, when alcohol is best avoided. Egypt is a Muslim country, the majority of alcohol is imported and therefore more expensive than in the UK. Local alcohol is much cheaper than imported varieties, however the quality may be lower. Soft drinks such as coca cola and lemonade are widely available and bottled water is recommended. You should not drink alcohol before swimming and it should be avoided during sunbathing, since it causes dehydration. Never drink if hiring a car, as drink-driving laws exist in most countries. Drunken behaviour in accommodation and on board aircraft can result in you being asked to leave the accommodation or the aircraft accordingly. In such cases, our contract with you will cease and we will bear no further responsibility for you.

MOPEDS, MOTORBIKES AND JET SKIS Mopeds are a major source of injury (and even death), especially when in the hands of inexperienced riders. Any insurance cover available when you hire may not be adequate in either of these events.

Although mopeds and motorbikes look like fun, we strongly recommend you do not indulge. Pushbikes are a healthy option but be careful of motorised vehicles which ALWAYS have priority. Due to our own experiences in dealing with injured guests who have hired jet skis over recent years, we have been made increasingly aware of their possible dangers. We do not want to spoil your fun, but would like to highlight the potential hazards involved in hiring jet skis which in the past has resulted in serious injury.

PREGNANCY NOTE Airline regulations state that women over 28 weeks or more into pregnancy, at the time of return travel, must have a medical certificate of fitness before travel. Normally after 32 weeks, permission to travel is refused.

CARRIAGE OF INFANTS Infants must be over 6 weeks old to travel by air and must be under 2 years old on the date of return to qualify as an infant. Charges for the carriage of infants vary from airline to airline and relevant charges will be advised at the time of booking. There is no luggage allowance for Infants. British registered airlines will now allow infants to travel in one of four approved child car seats. The price charged will normally equate to the applicable seat-only price. You will not be charged for cots or food for any infant, at the time of booking.

Cots and food are available in most resorts and accommodations but they must be paid for locally

NOISE Our experience has shown that if you are used to living in a quiet area, you are likely to find a resort described as “quiet” in this brochure, subject to a higher level

Booking conditions of noise than you might expect. Local people will often start work as early as 6.30am. Motorbikes are very common and they can be heard all night. Many locals keep animals such as sheep, goats, dogs, chickens, cockerels and camels and it is not unusual to hear barking throughout the night and crowing in the early morning. In general, holiday makers like to stay up late and make use of all the night-time facilities. Entertainment in all resorts can be open-air and can go on until 2-3am. Please remember that life goes on even in the quietest resorts. If you are concerned about noise levels, it is important to read the description of the accommodation in resorts carefully. In addition in Muslim countries there is a call to prayer five times a day including calls at dusk and dawn.

TOURIST DEVELOPMENT Tourism is a rapidly expanding industry and this has resulted in many new accommodations being built, as well as new holiday villages, roads, plumbing and sewer systems. This is in response to demands by the influx of tourists and there are still new buildings and roads being constructed in most popular resorts.

BUILDING WORKS Since holiday resorts are constantly being developed and expanded, there may be building or construction work in the vicinity of your chosen accommodation or in the resort in general. The work may start early in the day, as per local practice, and it can occur during any time throughout the season. It is impossible to foresee the extent of such activity and we regret we cannot always issue information on these everchanging local conditions. Whenever we are made aware of such work and if, in our opinion it is likely to affect your direct enjoyment of the holiday, we will endeavour to notify you as soon as possible. We ask you to bear in mind that as tour operators, we have no control over such work and should this happen close to you, please do not let it spoil your holiday.

PASSPORTS AND VISAS Please refer to Section 15 of our Booking Conditions regarding Passports and Visas. As travel regulations constantly change, we as tour operators are unable to provide up-to-date information concerning such requirements. It is therefore your responsibility to ensure that you comply with all necessary travel regulations, especially visas and passports, either through you travel agent or directly with the appropriate consulate of the countries involved.

Visas are required for all visits to Turkey and Egypt.

For British passport holders, these can be obtained from the relevant Embassies in the UK or locally on arrival. Please note that if you choose to obtain your visa locally on arrival, it will have to be paid for in Pounds Sterling. Local currency will not be accepted for payment of a visa. All non-British passport holders should check with the relevant embassies in the UK prior to travelling.

USEFUL TELEPHONE NUMBERS Cyprus Tourist Board Cyprus High Commission Czech Republic Embassy Czech Tourist Authority Egyptian Consulate Greek Tourist Board Greek Embassy Malta High Commission Malta Tourist Office Netherlands Board of Tourism Royal Netherlands Embassy Portuguese Tourist Board Portuguese Embassy Spanish Tourist Board Spanish Embassy Turkey Tourist Board Turkish Embassy US Embassy

020 7321 4183 020 7321 4100 020 7243 1115 01582 725 874 020 7235 9777 020 7495 9300 020 7229 3850 020 7292 4800 020 8877 6990 020 7590 3200 020 7590 3200 020 7201 6666 020 7235 5331 020 7317 2011 020 7235 5555 020 7839 7778 020 7591 6900 020 7499 9000

TIPPING Tipping is standard practice and expected, especially in Egypt. Keep plenty of small change/notes for tipping purposes. The general rule is to tip little and often. You will be expected to tip porters, waiters, pool attendants, barmen, boat crew, coach drivers,

taxi drivers and in general anyone who offers you any type of service or assistance.

PERSONAL SAFETY Please take care of all your personal property and valuables at all times. Wherever possible, you should make use of any safees that are available in your accommodation. Always remember to lock your door and close your windows at night and when you go out in the same way that you would at home. Be careful when walking around holiday resorts, since given the opportunity, pickpockets throughout the world are keen to help themselves to your handbags, cameras etc.

MEALS Bed and Breakfast is usually continental unless otherwise stated. Half Board is usually breakfast and evening meal and can be either buffet or waiter service at the discretion of the management. Guests staying on half board, full board or all-inclusive basis have their meals in the main hotel restaurant unless otherwise advised on arrival. Please bear in mind that guests with special dietary needs (for example, vegetarians, vegans and different cultures) may not find the same variety or options available that they are accustomed to. Although several higher standard hotels will offer an alternative menu, please do not expect too much. Your board ceases when you vacate your accommodation at 12 noon on your departure day.

Key points: You enter into a booking with us when you provide the payment method for us to issue our confirmation invoice. If you then cancel, there will be cancellation charges. Initially this may only be a deposit, but can go up to 100%.

You can make changes to your booking in certain circumstances. We make a charge for this. We can change and cancel your booking. We’ll pay you compensation in certain circumstances.

We are responsible to you for providing your holiday but there are legal limits.

We are a Member of ABTA W7335 for financial protections for non-flight packages and hold an ATOL licence for financial protection for flight inclusive packages our ATOL number is 6261.

NB read the full terms below for more information and for other important rights and obligations.

Your package holiday booking is with Enable Holidays Ltd. 1. Our details Our trading address is Suite 108/109B The BigPeg, 120 Vyse Street, Hockley, Birmingham B18 6ND, our telephone number is 0121 374 2094 and email info@ enableholidays.com.

DRESS CODE

2. Your holiday booking

Most 3, 4 and 5-star hotels enforce a minimum dress code for dining in the restaurants in the evenings. In effect, this means no jeans, no shorts, no trainers and no swimwear for both men and women. This is only a guideline and requirements may vary between hotels, therefore it is advisable to check on arrival at your chosen hotel.

A contract will exist as soon as you we issue our confirmation invoice. If you book your holiday via a travel agent a contract will exist once you ask the travel agent to confirm the booking on your behalf. This booking is made on the terms of these booking conditions. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.

TRAVEL AND HEALTH ADVICE Before you go overseas, check out the Foreign and Commonwealth Office website at www.fco.gov. uk/knowbeforeyougo; it is packed with essential travel advice and tips, and up-to-date country information. Useful health advice and information can be found on the Department of Health’s website at www.dh.gov.uk/travellers they also produce a leaflet entitled “Advice on Health for Travellers”.

Please speak to your GP or Practice Nurse if you have any queries regarding your health and travel arrangements.

EHIC You should obtain a European Health Insurance Card (EHIC) prior to travel. The EHIC entitles all UK residents to reduced cost (sometimes free) health care, if necessary, whilst travelling in most European countries. The quickest way to get an EHIC is to apply online at www.dh.gov.uk/travellers as customers will receive it within 7 days. Alternatively, customers can call the EHIC Application Line on 0845 606 2030 or pick up an application pack from local Post Offices. It can take up to 21 days for the EHIC to arrive if applied for by post. Please remember that the EHIC is an addition to travel insurance and should not be relied upon instead of travel insurance. Some insurance policies may be deemed invalid without the EHIC and you should check with your insurance provider before travelling.

3. Paying for Your Holiday When you make your booking you must pay a deposit of a minimum of £250 per person. The deposit payable may vary according to destination and product. Please note that if your booking includes a scheduled flight the price of the flight may be payable in full at the time of booking dependent upon the class of fare booked. The full balance of the price of your travel arrangements must be paid at least 12 weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.

4. If You Cancel Your Holiday You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the exception below): Period before departure in which you notify us

Cancellation charge

More than 71 days

Deposit only

70-53 days

30% of holiday cost or deposit if more

52-36 days

50% of holiday cost or deposit if more

35-22 days

70% of holiday cost or deposit if more

21-15 day

90% of holiday cost or deposit if more

14 days or less

100% of holiday cost

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office.

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Booking conditions 5. If You Change Your Booking If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £35, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing as soon as possible and no later than 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer.

6. If we cancel your booking We reserve the right to cancel your booking. We will not cancel less than 8 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance , or because the minimum number required for the package to go ahead hasn’t been reached. An unavoidable and extraordinary circumstance means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. The minimum number required will be provided to you with the holiday description, along with the time limit for us to tell you if the package has to be cancelled.

If your holiday is cancelled you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).

Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

(b) Changes other than the price It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/ return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.

If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below.

• We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.

• If you choose to accept a refund:

In the event a refund is paid to you, we will: 1. pay compensation as detailed below except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above).

1. we will pay compensation as detailed below except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

Period before departure in which we notify you

Amount you will receive from us

Period before departure in which we notify you

Amount you will receive from us

More than 84 days

Nil

More than 84 days

Nil

83 to 29 days

£10

83 to 29 days

£10

28 to 14 days

£20

28 to 14 days

£20

13 to 1 day or in resort

£30

13 to 1 day or in resort

£30

.

This does not exclude you from claiming more if you are entitled to do so.

7. If we change your booking (a) Changes to the price We can change your holiday price after you’ve booked, only in certain circumstances: Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or exchange rates, mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure.

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that.

If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 1) you must do so within the time period shown on your final invoice

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8. Our Liability to You You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both.

We will not be liable where any failure to perform or improper performance of the travel services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to

a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention

in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.

You can ask for copies of the travel service contractual terms, or the international conventions, from Enable Holidays. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/ or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.

If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.

NB this entire clause 8 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.

9. Protecting your money 1. Protection for our package holidays that include flights, by way our Air Travel Organiser’s Licence number 6261, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

2. Protection for our package holidays that exclude flights, by way of a bond held by ABTA – The Travel Association 30 Park Street London SE1 9EQ www.abta.co.uk

10. ABTA We are a Member of ABTA, membership number W7335. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your

complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.

11. Complaints If you have a complaint about any of the services included in your holiday, in the first instance you must inform our resort representative, the telephone number will be supplied with your travel documents or the out of hours contact number 0845 5571291 or +44121 374 2094 or email info@enableholidays.com without undue delay who will endeavour to put things right.

If it is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Enable Holidays Ltd, Suite 108/109B The BigPeg, 120 Vyse Street, Hockley, Birmingham B18 6ND giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Please also see clause 10 above on ABTA.

12. Additional assistance If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.

13. Passport, Visa and Immigration Requirements

ENABLE HOLIDAYS INSURANCE DESIGNED WITH YOU IN MIND Enable Holidays believes that to fully enjoy your holiday it is vital to have peace of mind from unforeseen events, so we strongly recommend that you have appropriate travel insurance to cover medical emergencies, travel and baggage delay, lost valuables, and much more…

Latitude insurance, powered by Holiday Extras, is an insurance policy specifically tailored to cover most pre-existing medical conditions, underwritten by the worldrenowned Allianz Global Assistance.

Single trip and annual policies available Comprehensive cover levels Covers most pre-existing medical conditions Winter sports and cruise cover available Single trip duration up to 90 days

Ensure you’re covered today and receive an exclusive 10% discount. For a quote, please call Holiday Extras’ award-winning call-centre on 0800 781 4086 quoting W7335.

Summary of benefits (Please see full policy wording for a full list of benefits and exclusions)

For each insured person

Cover up to:

Excess

Cancellation or curtailment

£5,000

£100

Medical and other expenses

£15 million

£150

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

Missed departure

Up to £1,000

£100

14. Excursions

Personal liability

£2 million

£100

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us, unless it is included in your package and confirmed on your invoice. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

Hospital benefit

£20/day max £400

£150

Personal accident

Up to £30,000

Nil

Delayed departure

Up to £300

Nil

Legal expenses

£25,000

Nil

Personal possessions (single item or pair)

£300

£60

Valuables

£300

£60

Delayed baggage

£150 after 12hrs

£100

Personal money

£500

£100

Loss of passport

£200

Nil

15. Travel Agents All monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail.

If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.

16. Law and jurisdiction This booking is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.

SPECIAL NOTE RELATING TO PHOTOGRAPHS AND IMAGES: Some photographs and images are featured for illustrative and design purposes only.

Cancellation rights If the cover does not meet your requirements, please contact us within 14 days of receipt and your premium will be refunded in full unless you have travelled, made a claim, or intend to make a claim.

Policy cancellations are not valid after the 14 day period.

Policy excess Under some sections of your policy, you will have to pay an excess. This means paying the first part of the claim for each person insured, for each section, for each incident.

Policy limits Each section of the policy will state a maximum limit up to which you can claim, but other limits may apply within this section. Please see full summary of benefits for details.

Conditions and exclusions There are conditions and exclusions that apply to individual sections of the policy and general conditions and exclusions that apply to the whole policy. Please see the policy wording for full details.

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Costa Brava Girona Tourism

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Your award-winning accessible travel company Tel: 0330 380 6800 enableholidays.com info@enableholidays.com Enable Holidays Limited Suite 108-109B The Big Peg 120 Vyse Street Birmingham B18 6ND

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