Spare parts & service Genuine spare parts and service for glass processing
keraglass.com
SUPPORT AND SPARE PARTS
continuity, reliability and performance over time. Keraglass continues to support its customers even after the system has been installed, offering comprehensive technical support service and genuine spare parts. The Spare Parts catalogue has been created to support glassworks in their day-to-day production management, ensuring rapid service, reliable components and maximum operational continuity.
2
Choosing genuine Keraglass spare parts and services means relying on the manufacturer’s direct expertise and ensuring that the system continues to perform to the highest standard over time.
CORE BUSINESS
An overview that makes all the difference.
Keraglass's comprehensive approach to the glass industry distinguishes it as a global leader, enabling the company to offer innovative, functional and targeted solutions. These solutions are the result of practical and direct analysis, and the company has a comprehensive range across the main areas of glass processing.
01
02
03
04
automation
tempering
lamination
decoration
process management and control
mechanical and thermal resistance
superior safety and performance
customisation and finishes
3
HEADQUARTERS Baiso · Reggio Emilia · Italy
The headquarters in Baiso (Reggio Emilia, Italy), covering an area of 10,000 m², includes executive offices, an R&D department and a technological showroom dedicated to Keraglass technologies.
Thanks to the milestones it has achieved, the company has opened a second, a third, a fourth and a fifth plant over the years, increasing its production, workforce and floor space, which now spans 27,000 m².
01. TECHNICAL SERVICE AND SUPPORT
Keraglass’s technical service provides specialist support for all installed systems, thanks to a team of highly qualified and constantly trained technicians.
Dedicated technical support
Scheduled and extraordinary maintenance
Rapid diagnosis and troubleshooting
Consultancy on optimising the production process
The aim is to reduce machine downtime and ensure consistent performance over time.
DIGITAL AND AI TECHNICAL SUPPORT
An AI agent integrated within the system technical documentation provides customers with manuals, information and data useful for technical support, via a database shared between the customer and the manufacturer. The system uses the specific knowledge of the machine to respond automatically to enquiries, providing support with operation, maintenance and troubleshooting. Available 24/7, it enables you to quickly obtain the information you need and reduce the time taken to handle support requests. 5
AFTER-SALES SUPPORT
Keraglass’s after-sales support is designed to support the customer throughout the entire life cycle of the system.
Benefits of Keraglass support: Availability of genuine spare parts
Reliability and guaranteed compatibility
Reduced maintenance costs
Using genuine spare parts ensures safety, durability and the continued performance of the system.
6
Fast and expert service
TELESERVICE
Keraglass’s teleservice enables rapid fast response time even from a distance, reducing both the time and cost of servicing
BENEFIT Immediate diagnosis of the problem, even remotely
Real-time technical support
Reduction in production downtime
Improved operational efficiency
An essential service for responding quickly to the needs of modern, digitalised production environments.
01
02
03
System
Connection
Technician
7
02. KERAGLASS ORIGINAL SPARE PARTS
Genuine Keraglass spare parts are designed and manufactured to ensure maximum compatibility with the systems, guaranteeing high performance and long service life.
Why choose genuine spare parts:
8
Certified quality
Reliability over time
Operational safety
Consistent performance
HEATING ELEMENTS Keraglass heating elements are designed to ensure reliable, uniform and controlled heating within equipment for glass processing and tempering. They offer a safe, efficient and long-lasting solution, designed to maintain high production standards in industrial plants.
key technical specifications:
benefits
• • • • • •
• • • •
High thermal uniformity Energy efficiency Long service life High resistance to high temperatures Reliability even in high-volume production cycles Compatibility with all tempering furnaces
Stability of the thermal process Improved glass quality control Ease of integration and replacement Dust-proof
Technical data FEATURE
SPECIFICATION
Type
Industrial electric heating elements
Application
Glass processing systems
Rated voltage
Based on customer’s requirement
Power
Depending on the system
Operating temperature
High
Materials
High-performance resistive alloys
Compatibility
With all the tempering furnaces
10
Model of Keraglass spiral heating elements used in static bending furnaces
Model of Keraglass spiral heating elements used in tempering furnaces 11
Star drawer heating elements They are parallelepiped-shaped components which house the electric heating elements, known as “star” heating elements. They are installed inside dryers, pre-furnaces and HSTs.
12
Direct-filament heating elements Used in Keraglass tempering furnaces
Panels They consist of a silica insulating panel with a dust-repellent coating, onto which the filament of the electric heating element is applied. The panel fastening systems have been designed and engineered to prevent any release of particles or dust inside the furnace. The same panel can also incorporate specialised fixings to support any piping for convection.
Armoured heating elements Electric heating elements with a protective metal sheath, designed to resist impact, wear and corrosion. Used in lamination furnaces and tempering pre-furnaces, including in exposed configurations.
13
ROPE The Keraglass rope is a technical component used in glass processing and tempering plants, designed to ensure resistance to high temperatures, operational reliability and durability. It is made from highly thermalresistant materials and, thanks to the threading manufacturing process, it features high mechanical resistance to shearing. The Keraglass rope is a reliable solution, features accurately checked thickness and geometry throughout its entire cross-section, and a wire threading method designed to ensure high mechanical performance.
benefits: • • • • •
14
Heat resistance Protection of surfaces and components Compatibility with all tempering systems Dimensional stability at high temperatures A technical data sheet is provided, containing specifications optimised for roller application, to ensure correct laying.
Technical data FEATURE
SPECIFICATION
Type
Industrial technical rope
Application
Tempering and cooling zone
Task
Support / insulation / resistance
Heat resistance
Rotating from 680°/700°
Material
High-performance aramid fibre
Diameter
Variable / based on customer’s requirements
Compatibility
With all the tempering furnaces
Technical feature
The rope is made using a special threading process. Unlike ropes made from continuous or parallel strands, this technology ensures high cut resistance and greater mechanical stability. The wires feature no bonding agents, which prevents the release of residues during the tempering process and preserves the surface quality of the glass.
16
BLOWERS Keraglass blowers offer a reliable and efficient solution, designed to support the correct operation of systems and ensure perfect uniformity. Blowers feature three main advantages:
Protection against corrosion: The structure is cleaned using special acids and then coated through a cataphoresis process, both externally and internally. This process ensures a high level of corrosion resistance and prevents rust from forming over time, thereby maintaining the blower performance.
Aluminium terminal fixing system: The fastening system of the terminal has been designed on the outside of the blower. In this way, the inner part – where the air flows – features no fastening elements, which improves the uniformity of the flow.
Differentiated hole patterns for the terminals: Each aluminium terminal features a specific hole pattern, designed as part of a dedicated study. The different layout of the holes optimises the airflow on the whole surface of the glass, playing a key role in reducing iridescence (anisotropy) during the tempering process.
18
features:
benefits:
• • • •
• • • •
High resistance to high pressure Robust structure Optimised airflows Reliability and long service life
Better energy efficiency Full compatibility with all tempering systems Reduced consumption Uniform pressure
Technical data FEATURE
SPECIFICATION
Type
Industrial blower
Application
Glass processing systems
Task
Heat transfer
Material
Steel and materials suitable for high temperatures
Heat resistance
High
Structure
Robust, for continuous production cycles
Compatibility
With all the tempering furnaces
ROLLER HOUSING AND FELT PADS FOR INSULATION
Roller housing is designed to provide better thermal insulation. Felt pads are made from a compact, low thermal-conductive dustproof material, ensuring consistent insulation and minimising heat loss during processing.
20
WHEELS FOR GLASS POSITIONING
Components made from advanced, non-marking materials, designed to prevent any residue from being left on the glass during the heating phase. The technology used prevents the formation of stains or surface marks, ensuring a superior aesthetic quality of the finished product and reducing waste and rework.
21
Electrical components and control systems Certified electrical components, control systems and hardware, selected to ensure reliability and a long service life: SCR, switches, PCs, PLCs, monitors and various components.
22
Shafts, pulleys and drive belts Customised components based on the machine specifications and customer’s requirements.
STEEL CORE TOOTHED BELTS
HEAT-SEALING BELTS
Toothed belts with internal steel wire reinforcement, for high tensile strength and precise transmission. Used in Keraglass tempering furnaces.
Heat-sealing belts, designed for handling glass in the conveyor systems of Mappi and other brands tempering furnaces.
23
Standard air extractors A natural ventilation system installed on the roof, ideal for glassworks having no structural constraints or photovoltaic systems on the roof. It utilises the natural upward movement of warm air to ensure efficient air exchange, without the need for mechanical ventilation.
24
Electric extractor fans with inverters The ideal solution for glassworks where natural ventilation via the roof is not possible, for example due to the presence of photovoltaic systems. Fitted to the side walls of the building, they ensure effective air extraction thanks to mechanical ventilation based on a speed that can be adjusted via an inverter.
Direct current motors DC motors for applications requiring precise speed and torque control, used to move and drive system components.
Alternating current motors AC motors for driving the plant mechanical systems and components, designed to ensure reliability, continuous operation and efficiency.
25
Sensors, photocells and control components An integrated process control and monitoring system which, using photocells, encoders and a PLC, ensures glass correct positioning and handling, while scanners, thermal imaging cameras and pyrometers monitor thermal uniformity and the temperature at the outlet in real time, guaranteeing tempering process quality, repeatability and reliability.
26
Spare parts warehouse A system designed for the organised and efficient management of spare parts. Keraglass uses automated vertical storage systems for the storage and management of spare parts in a structured and controlled environment. The system optimises storage space and simplifies identification, picking and handling of components, facilitating faster and more efficient spare parts management operations.
27
Optimised spaces 28
Stock management
Fast picking
Controlled management
PREVENTIVE MAINTENANCE OF SYSTEMS Preventive maintenance of equipment consists of a series of scheduled operations and periodic checks designed to keep production lines in top condition in terms of efficiency, safety and reliability. Through systematic checks of mechanical, electrical and electronic components, preventive maintenance helps to prevent breakdowns, reduce unexpected downtime and ensure uninterrupted production. The system can be provided with software to support maintenance. It facilitates monitoring component wear and planning ordinary and extraordinary maintenance activities.
THIS APPROACH HELPS TO: Improve systems performance
Keep a consistent level of product quality
Improve staff safety
Extend the service life of machinery
Preventive maintenance is a key factor in ensuring high production standards and long-term reliability. 29
contact and orders For information, technical support or orders for genuine spare parts, the Keraglass team is at your disposal
Contact details:
Technical service Spare parts After-sales service
Contact Keraglass to ensure long-term reliability and performance.
30
14 BRANDS, TOGETHER TOWARDS EXCELLENCE
keraglass.com The product data, descriptions and illustrations appearing in this catalogue are shown for advertising purposes; they are given as examples only, and shall not be binding on the manufacturer or the vendor under any circumstances. For marketing reasons, products may be reproduced or portrayed with non-standard configurations, colours or optional extras, in older versions or withspecial customisations or different technical characteristics, possibly for supervening manufacturing reasons. The manufacturer and the vendor reserve the right to make any modification whatsoever to the products. Please contact the sales personnel if you have any queries. © Voilàp S.p.A. - October 2026 - All rights reserved