Crystal Bridges Audience | 2022
Overall Experience Rating
Net Promoter Score
90
Experience
The full rating scale is Poor, Fair, Good, Excellent, Outstanding.
Statistically similar to 2021
(87)
5% 91%
1% 8%
28%
67%
excellent
outstanding
good
promoter Detractor Passive
VISITOR QUOTES
“
I think the variety of art is what amazes me. You have architectural, modern, contemporary, American, sculptural, nature based art, cultural justice. The variety and depth really struck me.
FIELDWIDE COMPARISON
73.4
2022 Net Promoter Score of all COVES Art Institutions
”
“
Loved the art, the grounds, the staff and the total ambiance.
Experience Ratings (0-10 scale)
9.5
”
Statistically higher than last year
9.9
Statistically lower than last year
9.7
Educational Quality
Value for Cost
Staff Helpfulness
Crystal Bridges provided a high quality educational experience.
Crystal Bridges provided a good value for the cost of the experience.
The staff members were helpful.
9.5
9.4
9.8
2021 rating: 9.2
2021 rating: 9.1
Restaurant Experience
Museum Store Experience
Restroom Cleanliness
I was pleased with my overall café/restaurant experience.
I was pleased with my experience in the museum store.
The restrooms were clean.
9.1
9.8
9.5
2021 rating: 9.7
Wayfinding
Welcoming
COVID safety
It was easy to find my way around.
I felt welcomed at Crystal Bridges today.
Crystal Bridges took the proper precautions to keep guests healthy amidst COVID-19.
Research & Evaluation Department | research@CrystalBridges.org
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