Deliveroo Box

4Creating touchpoints

New Customer Journey *

Meet Mario. The student from Catania, who is 22 and loves food.

When he on the way to school... He notice the funny post 2

6And one day, he study with his friends He usually cooks by himself, but today is too late to cook. He remembers the funny post and decides to try the app, maybe he can oder sushi to feed them all.

5RooCycling event He participate with his friend at 6 pm and meets some friends also want to care about environmental issues.

Give away Cover seat

7Download Deliveroo App

8Deliveroo Box At this monent, He discovers the new option is available. He want to order it.Not only its cheap price but also he want to support to against the Food Waste. +

9Meets his rider, And gets his Box.

When he browses on Instagram He also sees a post 3

When he browses on Facebook He was invited to participate in an event 4

10 He has a good order experience. He want to give a good review to his rider.

11 He gets referral codes and reusable bags. After his first ordering, He can’t wait to share with his friends.

12 He adds on the optional donation Although he is just a student, he also can donate few money to help the earth.