Multifactor Authentication FAQs What is Multifactor Authentication (MFA)? Multifactor Authentication is an authentication method that requires users to provide two or more verification factors to gain access to applications or online accounts.
Why is MFA Important? MFA enhances our security by requiring all users to identify themselves by more than a username and password. While important, usernames and passwords are vulnerable to brute force attacks and can be stolen by third parties. Employing an MFA factor like an authenticator code increases confidence that our customer data will stay safe from cyber criminals, and applications are accessed by legitimate users.
Why has Scenic Group introduced MFA on Express Book? Companies around the world are seeing an increase in cyber-attacks, and as the threat to customer data increases, Scenic Group is taking steps to ensure access to our applications is authenticated and verified.
What is OKTA? OKTA is an Identity as a Service (IaaS) platform that Scenic Group has selected as our IaaS partner.
Do I need to use OKTA? You will need to set up your authentication methods via the Scenic Group OKTA platform to access Scenic Group applications.
How do I get help if I have an issue? We have provided answers for questions you may have, however if you have any issues after attempting to follow the instructions, you can raise a Scenic Group IT support ticket using: Email Address: technical.servicedesk@scenicglobal.com. Please ensure you provide the details as requested below when you are raising a ticket.