ServicePlus en

TECHNICAL SERVICES, SPARE PARTS & TRAINING

SMART SERVICES

Service Plus

RETROFITS & USED MACHINERY

SERVICE CONTRACTS

EMAG ServicePlus

Service Plus

Table of Contents EMAG Group

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EMAG ServicePlus

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The Global Service Network

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TECHNICAL SERVICES » Service Hotline

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» EMAG Inspection Packages

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» EMAG Maintenance

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» Service Partnership

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» Balancing » Geometry Set

9 10

» Replacement Modules

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» Production and Start-up Support

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» Replacement of Safety Glass

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» Developments / Process Optimization

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» Original Spare Parts

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TRAINING COURSES

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SMART SERVICES

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» ServicePlus App

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» RemoteDiagnostic

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» RemoteExperts

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» Fingerprint

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» Data Analytics

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SERVICE CONTRACTS

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» Customized Service Concepts

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» Service Contracts - Value Contract - Performance Contract - Repair and Maintenance Contract - Full-Service Contract

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RETROFITS & USED MACHINERY

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4

28

» Retooling

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» Conversion Work

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» Retrofit

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» Modular Retrofits

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» Used Machinery

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» Renting

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EMAG Group In recent years, the EMAG Group has been a defining presence in the machinery industry, both in Germany and around the world. A variety of developments, ideas, challenges, and most importantly, our staff, have paved the way here.

We are a reliable partner throughout the automotive industry and beyond. Whether in the oil field or aerospace industry, EMAG has proven itself to be a strong company, and the perfect partner for the implementation of complete process chains.

We’ve not only been able to establish ourselves with our unique manufacturing systems in the automotive sector, but we’ve also been able to expand into other markets. There is a wide range of technologies available under the EMAG Group umbrella. Due to this diversity, we are able to offer our customers the best manufacturing systems for the production of precise metal components.

What motivates us is the drive to always provide our customers with the best manufacturing systems for the machining of precision metal parts. With this drive, we succeed in inspiring our customers each and every day. In addition, we are – and remain – your point of contact, employer and business partner for a successful future.

EMAG ServicePlus EMAG ServicePlus offers you a variety of individually modifiable services, customized to suit your specific requirements – from training through preventative maintenance and retrofits to original spare parts that are always available.

In order to provide the best options for our customers, we use state-of-the-art technology and continuously optimize our ServicePlus organization. For instance, we meticulously analyze all of our service calls, record important information provided and highlight their solution, then make these notes available to clients worldwide and continuously improve the relevant

software components. We’re committed to finding solutions for even the most complicated problems.

With our highly trained service technicians and our commitment to offering the highest standard of service, we guarantee that we will find the right solution for you!

We plan, develop, operate, monitor, test, fit, inspect, maintain and repair. We reduce idle times, boost productivity, prevent wear and ensure that your investment has a long service life.

We detect and correct technical deviations at an early stage and notify you promptly when replacement parts are due.

The Global Service Network EMAG has a global service network which allows us to provide you with the most efficient and reliable service.

EMAG is represented all over the world, ensuring our ability to immediately spring into action for you, wherever you are. Our global service network covers all continents and locations worldwide, guaranteeing that our highly skilled personnel are always available regardless of your location. Our service

technicians have access to our global knowledge systems, allowing them to perform their service work as quickly as possible.

First-class quality from competent staff. With their expertise, our qualified specialists are able to provide the highest level of efficiency, and guarantee that you will always have a competent partner by your side.

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Service Hotline Our goal is to maintain direct contact with our customers. You can contact our internal service department free of charge on work days.

To assist with problems that do not occur during business hours, we also have a central support center, open around the clock, even on Sundays.

This hotline will assist in solving machine errors quickly. The software allows service engineers to view the design data and your current machine settings. Any spare part that is needed will be readily available and can be delivered or ready for pick-up within 24 hours, 7 days a week. For more complex problems, engineers can connect directly to the machine control unit, worldwide, via our remote services (RemoteDiagnostic and RemoteExperts).

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

EMAG Inspection Packages EMAG inspection packages are preconfigured and build on each other. These packages simplify administrative processes and enable customers to plan service costs.

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Fingerprint

Fingerprint

BENEFITS:

Fingerprint involves preparing a measurement, evaluation and report providing information about the condition of the mechanical components of the machine.

»» No expensive dismantling and assembly work

FitnessCheck Building on Fingerprint, the FitnessCheck carefully checks the general machine condition using the EMAG checklist.

»» Up to date machine status report

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FitnessCheck Visual inspection of cables, hoses, covers; heat image, Fingerprint

This includes, among others, inspecting the following:

BENEFITS:

»» Cables, hoses and covers

»» Short production interruption times

»» Fingerprint

»» Cost-effective

»» Heat image and evaluation of the control cabinet HealthCheck Building on FitnessCheck, HealthCheck also checks the machine’s geometry and balance.

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HealthCheck Geometry measurement, balance measurement, FitnessCheck

InspectionPlus

BENEFITS:

Building on HealthCheck, EMAG InspectionPlus also backs up the machine’s data. A complete inspection of the machine is then performed using the EMAG machine inspection list.

»» Planned machine downtimes to prevent machine failures »» Increase in machine availability »» Measurement of true running properties »» Reduction in maintenance costs since the geometry is checked as a preventative measure

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InspectionPlus Condition check using a checklist, data backup, HealthCheck

BENEFITS: »» Precise status report for all machine components »» Data backup to protect your settings * It is possible to purchase products separately.

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

EMAG Maintenance There are two alternatives for EMAG maintenance: It can be based on an inspection report and the recommendation of our highly trained service staff or be part of planned maintenance using specifications provided by EMAG.

Repairs Based on the recommendations of an inspection report

Planned maintenance EMAG Maintenance

Repair work is based on the results of the inspection.

THE BENEFITS: »» Reduction of unplanned machine downtime »» Increase in machine availability »» Production problems are minimized

Covers all maintenance work as specified by the manufacturer

The maintenance package ensures first class safety and functionality, and helps maintain the value of your EMAG machine, all at a set price.

THE BENEFITS: »» Preventative and predefined machine maintenance »» Access to the knowledgeable EMAG service machine »» Simplified administrative processes »» Service costs can be predicted

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Service Partnership EMAG offers customers a cooperative servicing concept.

The concept: The customer’s expertise and experience, supplemented with the detailed knowledge of the EMAG experts is key to greater efficiency and lower costs.

Condition-oriented servicing: Individually agreed upon servicing requirements according to the state and operational demands of the machine.

The customer’s input: Servicing tasks oriented towards the customer’s internal maintenance competence and the available resources are developed between the customer and EMAG.

THE BENEFITS: »» An optimum service plan developed through cooperation ­between the customer and EMAG »» Reduction in service costs due to the customer completing part of the work »» The customer’s own service staff are better qualified and remain up-to-date regarding technical matters »» EMAG machine parts are only replaced when absolutely ­necessary, based on the condition and the load profile »» The experience of the EMAG specialists prevents the failure of expensive modules, thanks to the timely replacement of small parts (wipers and seals, etc.). »» Individual servicing intervals to match requirements based on findings from previous servicing »» Improved efficiency, performance and consistent production ­quality due to increased availability and less unplanned downtime »» Constant participation in technological progress (components are always replaced with the newest version available)

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Joint inspection: Customer – EMAG Objective: Stock-taking

Evaluation of the inspection account Objective: »» Produce a joint plan of action – who, what, when? »» Produce a qualification overview »» Produce a training program »» Coordinate the scope of the peripheral systems

Share tasks according to the inspection plan

Jobs that the customer can complete today

Jobs that the customer can complete after training

Jobs that have to be c­ ompleted by EMAG

Jobs according to the mutually agreed upon checklist

Jobs according to the mutually agreed upon checklist:

Jobs according to the mutually agreed upon checklist:

»» Geometry check

»» Annual service checks on complex modules

»» Module replacement »» Service cooling units

»» Checking the default geometry settings

»» Service the turret

Verification using the protocol for “EMAG Servicing Module”

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Balancing The rotation speed of modern machine tools has steadily increased in recent years to achieve higher cutting performance and more economical manufacturing.

These increases have also increased the performance demand of the spindles, tools and carriers used. The increasing speeds mean that the effects of machine imbalance are becoming more noticeable. This may result in vibrations, decreased workpiece quality and short tool service lives. On-site balancing of the clamping systems by measuring two different levels (dynamic balances), along with our highly dynamic spindles and their tools and mounts, help to ensure precise workpiece tolerances.

THE BENEFITS: »» Improved production reliability »» Improved workpiece quality »» Reduced wear on the spindle and therefore on tools »» Improved process reliability

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Geometry Set Geometry Set – all tools, measuring devices and special tools for checking the geometry after collision/tool breakage/ maintenance/ preventive measures are always within reach.

The maintenance of machines is essential in order to ensure high production quality standards and continued availability.

One of the most important tests relates to the geometry of the machinery. Due to geometric error, unacceptably high forces can act on the drive elements. This could lead to the premature failure of complex modules such as tool drives, slide guideways, feed drives or ball screws. The regular, preventive maintenance and restoration of the tool carrier and overall machine geometry is one of the most important requirements for increase production without the loss of quality, for protection against consequential damage.

We created this geometry set for these check-ups as well as for the recommended maintenance of the tool carrier and machine geometry.

The geometry set can either be purchased or the machine geometry can be aligned as a separate service.

THE BENEFITS: »» Higher machine availability through preventive measures to avoid component failures »» Fast maintenance after tool breakage and collision »» All necessary tools are on hand »» Reduction of maintenance costs as geometry can be adjusted and checked either as a preventive measure or in a timely manner »» Optional: EMAG service specialists can provide training for proper use of geometry sets

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Replacement Modules Instead of repairing individual module parts, we replace the ­entire module. Admittedly, the costs for service to replace the module are initially higher, but you will enjoy considerable cost savings thanks to reduced machinery downtimes and function-tested replacement modules.

The replacement modules concept covers the following: »» A complete replacement package for various EMAG ­machinery types »» All of the relevant mechanical modules, such as: -- Feed drives (all axles) – save up to 35% compared to the price of new parts -- Spindle units – save between 35–50% compared to the price of new parts -- Tool drives – save of up to 25% compared to the price of new parts The replacement modules concept – don’t repair, replace and save up to 50%.

Replacement modules at a good value are always available: »» Headstock units »» Revolver units »» Tool drives »» Feed drives

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Production and Start-up ­Support If needed, we are happy to provide you with interim production support.

Our specialists will help you in setting up and adjusting the machines to the specific production conditions. Simultaneously, your employees will be introduced to operating the machines through “learning by doing”. We are also happy to provide experts for a predetermined length of time in the event of staff shortages.

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EMAG offers the following services: »» Production support in the start-up phase after commissioning »» Supplementary training and refresher courses during production »» Assistance in securing the production in critical project and restructuring phases, i.e.: -- For new workpieces and part families to be set up -- For supplementary machining processes -- Monitoring and optimization of changeover processes

Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Replacement of Safety Glass According to the German Machine Tool Builders’ Association and trade organizations, the safety glass on your turning or grinding machines must be replaced at least once every ten years.

Particularly for turning and grinding machines, it is important that the danger present as a result of a high number of revolutions and violent centrifugal forces is not underestimated. Our safety glass is fired at to test impact resistance and is checked especially for the intended application.

If you use only spare parts from the original manufacturer when making new purchases, the duration and reliability of the machine’s safety is guaranteed.

There is a stamp in your machine’s safety glass that provides information about the year of your machines production. This gives you information on if it is necessary to replace the machine’s safety glass.

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Developments

Process Optimization

Process Development

The high productivity of a company is the result of the optimum utilization of the available machines. The cause for decreases in productivity often lies in non-reproducible production processes, long retooling times and poor utilization of the available resources. Our goal is to achieve a significant increase in productivity within a reasonable timeframe.

Optimizing the production steps creates potential for improvement, which immediately increases the production rate, allowing the investment made to be amortized in the shortest possible time. Taking your machine as a starting point, together, we will compile a list of technical possibilities for increasing your productivity.

Using the problems posed by our customers as the starting point, this service covers the combined development of new technologies, modules and even completely new production systems, and can extend as far as assisting in series production. You will receive customized solutions in which we account for all the operational, economic and legal requirements.

Prototyping The way towards the optimum machining solution begins in the preliminary stages with the definition and selection of the correct machine and the planning of the production process.

Our team can help ensure you make the right decisions with our range of consultancy services. We offer competent consultancy for all cutting machining technologies such as turning, milling, drilling and grinding, and also for “new” technologies relating to round and out-of-round workpieces. EMAG has therefore created a complete solution in the event of a cutting problem – starting from the customer’s workpiece, through the tools to optimizing the machining parameters and processes.

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Original Spare Parts With EMAG original spare parts, you are not only investing in top quality, but also in excellent service and increased production security.

In the event that repair work is required, you can depend on our engineers, and on the fact that you are supplied exclusively with the most up-to-date version of original spare parts.

Take advantage of low-cost offers on many spare parts, and rest assured that the quality of your production will continue at the level you’ve come to expect. With a 95% or higher rate of availability, we will help you minimize machine downtimes and maintain consistently high quality with OEM spare parts.

The EMAG service team is always happy to give advice and can quickly provide the right spare part.

By working with EMAG, you receive everything from a single source – wear parts, repair parts, software, retrofit sets and much more! By collaborating closely with our Development division, we ensure that original spare parts for all EMAG Group machines and manufacturing systems are constantly optimized and developed.

≤ 24 h

REACTION TIME

24 / 7

ACCESSIBILITY

Service Plus

≥ 95%

AVAILABILITY OF SPARE PARTS

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Training Courses A well-trained and motivated work force is becoming more and more important in today’s daily competitive environment.

Our EMAG training courses will provide a major boost to the education and motivation of your employees.

Our training courses provide participants with comprehensive knowledge on how to handle and work with our products. In addition, our machine and programming training courses promote understanding of interrelations as well as independent work and target-oriented thinking.

Thanks to our experienced trainers, and our proven training format and methods, we ensure sustained and verifiable success for your company. These courses will provide both beginners and experts with new knowledge that will quickly pay off for your organization. You and your staff will see just how good EMAG manufacturing systems and equipment can be when you can use all of their functions and tricks to their full potential.

EMAG offers the following types of training: »» Basic and hands-on training courses »» Individual training »» Technology seminars Well-trained and competent employees are key to optimizing the system availability of machines and technology, as well as to maintaining and improving a company’s competitiveness.

We offer a comprehensive program that teaches your employees best practices for the functioning and application of your manufacturing systems, guaranteeing they are used to their full potential. Our courses are developed based on the practical experience of our specialists and the daily findings of our trainers, ensuring that your employees will notice a difference in their every day routine. We offer a variety of courses, so take a look at what we offer and select the appropriate training for your team.

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EMAG TRAINING CENTER For more detailed information about our EMAG training offerings, please visit our website at www.emag.com

Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

You can log on quickly and securely in just a few steps.

Thanks to the QR code scanner, you are always focused on the correct machine.

Once the machine has been identified, you can access the wide range of available services.

The practical functions not only enable you to access the customer service department quickly and easily, you can also submit service requests or transfer live videos of the machine to the EMAG service team.

EMAG ServicePlus App

The EMAG ServicePlus app gives you access to the following service functions:

The EMAG ServicePlus app provides quick, direct support for many of your service needs – available in the palm of your hand.

»» Calling the correct service hotline depending on the location of the machine

The QR code on the EMAG machine helps to quickly and reliably identify the machine. The EMAG ServicePlus app allows you to scan the QR code on the control panel or on the type label.

The EMAG ServicePlus app is available in a multilingual version and can be used on smartphones and tablets running both iOS and Android. The data connection is encrypted and therefore secure.

»» Sending text messages to the relevant EMAG service team including the option to include attachments (i.e. photos, videos and voice messages) »» Live video transmission between the user and the EMAG service team »» Sending spare part inquiries relating to the machine »» Requesting quoations for ServicePlus products customized for your machine »» Callback service on the required date at the required time

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

THE BENEFITS:

Log in and use in just a few steps:

»» Targeted, qualified service support at the click of a button

1. Download the EMAG ServicePlus app from your software shop (App Store or Google Play Store).

»» Video, photo, and voice messaging functions

2. Easily create a secure account.

»» Quick and simple contact and error identification/rectification

3. After account confirmation, you can start using the EMAG ServicePlus app immediately and experience its complete range of functionality.

»» Simplifying the machine identification process with QR codes »» Simple, intuitive operation »» Can be used for all EMAG machines and manufacturing systems

These steps will only be needed for the app installation and initial login.

»» Multilingual version available »» Continued development and improving functionality

Do you have questions?

– We'd be happy to answer them:

service.serviceplusapp@emag.com

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

RemoteDiagnostic Global, rapid expert help in the event of a fault thanks to RemoteDiagnostic.

RemoteDiagnostic allows you to keep machine availabilities high, and maintenance costs low. This efficient tool is an effective alternative to traditional on-site service, and allows for the quick identification of machine defects. Thanks to a secure connection, the machine fault protocols are read out, assessed and analyzed - then the ServicePlus experts can find the appropriate solution.

THE BENEFITS: »» Fast, expert help in the event of a machine error »» Reduced need for on-site service technicians »» Unplanned downtimes are minimized »» Necessary spare parts identified quickly and made available to service technicians

If on-site service is needed, service technicians will be very well informed about the machine malfunctions and can bring any required spare parts.

Data security is guaranteed by a secure connection between the machine and the EMAG server. Connection to the machine can only be established with consent and can be stopped at any time. RemoteDiagnostic has to have been activated once before it can be used.

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

RemoteExperts

THE BENEFITS:

This gives you access to EMAG’s professional expertise with just the touch of a button

»» Link to the machine via a secure online connection (EMAG VPN)

With this service-on-demand package, you have the most efficient way to detect and correct problems at your disposal, as well as quick access to expert help in the event of a fault.

»» “Call Assistance” button: Immediate contact with the EMAG Service Division for fault protocol assistance

RemoteExperts includes: »» RemoteDiagnostic

»» Reliable definition of required spare parts and ordering assistance

»» Call Assistance

»» 24/7 telephone support via the service hotline

»» Reports

»» 24/7 spare part service in connection with the 24/7 service hotline

In addition to RemoteDiagnostic, which was described above, RemoteExpert allows you to access ServicePlus experts by pressing the “Call Assistance” button. It also makes it possible to record machine operating and fault data. This means a regular report (i.e. monthly, quarterly) can be issued on the condition of the machine.

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»» Online support worldwide and access to EMAG experts and their know-how

»» Reduced deployment of on-site technicians »» Minimized costs for failure, maintenance and repair

Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

EMAG 24/7 Service Hotline

Customer

24/7 Service Parts Service Expert

Machine X

Machine Y

EMAG Drive Expert Secure EMAG VPN Connection »» Support View »» RemoteDiagnostic »» Assistance Call »» Report

Machine Z

RemoteExperts Operator

EMAG Technology Expert

EMAG NC/PLC Expert

The expert link is based on a secure online connection (EMAG VPN) between the machine and a corresponding server at EMAG. Connections are generally possible via (W)LAN or on a mobile device. The EMAG VPN connection is always established between the machine and the EMAG server. Here, the control computer and the control unit hard drive are linked, making data transfer possible, but only if the operator has activated the software! Once activated, a secure connection can be made between the machine and the EMAG Operator, making the machine accessible to our customer service personnel.

You can also find out about our cost-effective retrofitting ­packages from your EMAG customer service advisor.

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Fingerprint

THE BENEFITS:

Fingerprint allows you to increase the availability of your ­machines and productivity, leading to a reduction in workpiece costs.

»» Higher machine availability thanks to condition-based maintenance

An accurate diagnosis on the condition of the machine tool axes is usually made based on gut instinct or on the results of time consuming, difficult to obtain measurements. Often, exact data for preventive maintenance is not available, or can only be collected by incurring high costs. This uncertainty makes it difficult to plan maintenance, and nearly impossible to change ­components depending on their condition.

Using Fingerprint, EMAG Service produces a diagnosis that provides information on the condition of the mechanical ­components. The best part is that no expensive dismantling or ­assembly work is required in order to perform a machine evaluation. Using the data provided by Fingerprint, you obtain an up-to-date machine status report.

Fingerprint is available in two versions: »» On demand (mobile Fingerprint sensor) »» Permanent (permanently installed Fingerprint sensor)

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»» A longer service life for the machine »» Planned machine downtime for maintenance work prevents unplanned machine failures »» Verifiable results with distinct characteristics »» The results are precise and measureable »» Machine history reports available »» The replacement of “incorrect parts” is avoided with precise analysis

Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Using 3D acceleration and vibration sensors, the movements of the axes are analyzed and graphically represented.

By analyzing the reports, you obtain reliable data relating to the condition of the machines mechanical modules and components.

Filtered Data, t [hh:mm:ss]

Detect the current condition of the machine

Act proactively instead of reactively

Compare

The reference data for the fingerprint is obtained from the EMAG

With Fingerprint, you can quickly and accurately analyze the current

database. Subsequently, this fingerprint is also used as a reference for

condition of the machine. With this information, time and cost-saving

inspection and fault analysis.

maintenance can be performed based on the actual condition of the machine. »» The machines condition is detected very quickly »» Complicated disassembly and assembly for analysis is not necessary

Increase the effectiveness of your maintenance! With Fingerprint, you can find out the current status of the machine, and quickly and accurately plan pending service assignments.

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

2 0

Acceleration/m/s 2

-2

2

0

-2

2

0

-2 32

33

Time/sec

34

35

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Data Analytics Sensors, machine logs, remote platforms and other sources report an enormous amount of data. The challenge is to analyze this big data so that values can be derived from it at a cost, risk and above all, growth level.Many important corporate decisions are made based on results found when analyzing data. This allows subjective decision-making based on experience or gut feeling to be replaced more frequently by objective, data-based knowledge.

To achieve the desired benefits from analyzing data, it is important to review data frequently to discover the trends and patterns that create obvious and planned production advantages. By ensuring that data is correct and accurate, we can create reliable results needed to fully utilize this analysis in deployment scenarios.

The new Big Data Analytics platform analyzes Fingerprint data using smart algorithms at the touch of a button or automatically. Other applications can be added and investigated for potential improvements. For example, this may be detecting anomalous changes in physical values over time or finding correlations between events in log data.

This allows faults and defects to be identified and assessed in real time, based on data. Forward-looking, intelligent recommendations for excellent service can be derived from this.

THE BENEFITS: »» Intelligent data analysis for assessing the condition of an individual machine »» Early, precise detection of defects »» Recommendations for proactive solutions »» Increased productivity and minimized risk »» Continuous value stream process improvement »» Increased performance and improvement in production quality

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Customized Service Concepts

THE BENEFITS:

Our service contracts are tailored to the needs of our customers.

»» Reduction of unplanned downtime

To determine the specific service needs of a facility, EMAG Service engineers perform a needs analysis at the customer’s facility. After determining the needs, EMAG S­ ervice bundles the necessary services into a customized package.

»» Optimum machine availability »» Simplified administrative processes »» Ability to plan service costs for the duration of the package »» Sustainable improvement and safeguarding of production quality and productivity »» Maximum accessibility and the most qualified engineers

Feel free to contact us – we would be happy to work with you to create a customized EMAG Service Concept that ­perfectly fits your production requirements. When creating your ­customized plan, we take into account all your operational, economic and logistical interests, as well as those relating to production technology.

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Repair and Maintenance

Full Service Contract

Contract

Spare parts

Repairs

Repairs

Performance Contract

RemoteDiagnostic

RemoteExperts

Value Contract

Fingerprint

Fingerprint

Fingerprint

Inspection

Maintenance

Maintenance

Maintenance

Extended telephone support

Extended telephone support

Extended telephone support

Extended telephone support

Service Contracts Service contracts perfectly secure your production.

1. Value Contract

The new EMAG service contracts come pre-configured and each higher level builds on the previous. However, there is flexibility in the packages, which can be expanded and adjusted to meet a customers specific requirements. The combinations are limitless. With these packages, administrative processes are simplified and service costs are made more transparent and predictable.

The new Value Contract is an entry point and forms the basis for improved performance. The Value Contract includes the following services at an attractive price:

THE BENEFITS: »» Reduction of unplanned downtime »» Optimum machine availability »» Simplified administrative processes »» Ability to plan service costs for the term of the contract »» Quick and easy service organization

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»» Inspection using the EMAG inspection checklist »» Extended telephone support available up to 24/7 2. Performance Contract The new Performance Contract primarily focuses on preventive maintenance. This includes Fingerprint which enables a diagnosis of the condition of mechanical components to be performed. »» Fingerprint »» Maintenance using the EMAG maintenance checklist »» Extended telephone support - available up to 24/7

Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

3. Repair and Maintenance Contract

4. Full Service Contract

This service contract offers additional security so you will not be let down if repairs and troubleshooting work is required.

Regardless of your location, RemoteDiagnostic gives you fast access to expert if you experience a fault. The Repair and Maintenance contract includes the following services:

The Full Service Contract is very extensive and ensures high production reliability. It includes the required service parts for repair work and also provides access to the “Call Assistance” button of RemoteExperts in an emergency. This means that the entire EMAG expertise is available to you at the touch of a button. The Full Service Contract includes the following services:

»» Repairs »» RemoteDiagnostic »» Maintenance using the EMAG maintenance checklist »» Fingerprint »» Extended telephone support available up to 24/7

»» Spare parts »» Repairs »» Fingerprint »» RemoteExperts »» Maintenance using the EMAG maintenance checklist »» Extended telephone support available up to 24/7

Service contracts are available for new and existing machines.

For older, existing machines, a service contract can only be established once an inspection has been performed to define the current condition of the machine.

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Retooling Regular changes to end products are more common these days. This means the need to adapt to new production series or the production of completely new part families is also very common.

Thanks to our many years of experience, we can perform the desired changes to existing part families, proactively plan for new workpieces, and set up the equipment in preparation for these.

EMAG performs all requested processes, such as: »» Technical consultation

»» Setting up the new parts until they reach process capability (Cpk)

»» Provision and procurement of clamping devices, tools and measuring devices

»» Production support during the start-up phase

»» Production of tooling plans and parts programs

»» Optimizing productivity during the start-up phase

»» Production of the necessary test sheets

You have a new workpiece or parts family. Your EMAG machine must be quickly converted or adapted for this.

Training of your employees for production and production support

Setting up new parts

Project planning

OUR RANGE OF SERVICES:

Assembly and installation on site, or at EMAG

Creation of the NC programs

Procurement of required automation components 28

Process design and procurement of the required tools and clamping devices

Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Conversion Work A second service life for your EMAG machine tool.

In order to be able to survive global competition, manufacturing facilities must be continuously updated. Funds and time to set up new machinery are not always available.

We can offer you the following packages up to and including individual conversion: »» Conversion planning »» Production of tooling plans »» Procurement of the required tools and clamping devices »» Creation of the NC programs »» Procurement of required automation components such as pallets, changers, stores, etc. »» Replacement of the feed drives (mechanical) »» Assembly and installation »» Setting up new parts »» Training of your employees for production »» Replacement of guides and drive units

Reconditioning your used machinery has the following advantages: »» Assurance of availability »» Extension of the life cycle »» Maintaining competitiveness

The Economic Alternative The profitability and productiveness of machine tools are decisive factors in their competitiveness. The economic and technical factors involved in reconditioning your machines: »» No additional investment needed for -- Tools -- Fixtures -- Foundations -- Power supply »» With OEM warranty

»» Replacement of spindle units »» Modernization of e-containers »» Upgrading of CNC controls (software + hardware) »» Overhaul and design of automation systems »» Individual conversion tailored to the customer’s wishes

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Retrofit The profitability and productiveness of machine tools are decisive factors in their competitiveness. As an economic alternative to purchasing new machines, we provide completely and partially reconditioned machines from the Group second hand. Retrofitted machines are high-quality machines that allow recycled and refurbished components to keep machining quality high, regardless of age. These recycled components include a main body made out of MINERALIT®, which is several years old, and the overhead slides made of cast iron. An additional benefit of retrofitting is that it’s very environmentally friendly due to the fact that the parts that typically use the most energy to create are recycled.

The retrofitting machines do not just get a new look; the mechanics and geometry of the machine are also reconditioned.

The electrical, hydraulics and cooling lubricant supply are completely refurbished or replaced.

Everything throughout the retrofit process is completed based on the customers wishes, from partial to complete retrofitting, conversion and modernization of the control units and mechanical parts.

The economic and technical factors involved in reconditioning your machines: »» A familiar set up for the operator »» No additional investment needed for -- Tools -- Fixtures -- Foundations -- Power supply »» With OEM warranty

Before

After

Complete retrofit ­ including new turret and new safety guard Machine: VSC 200 (built in 1993) with approx. 43,000 operating hours

Result: A similar acceptance process as a new machine

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Workpiece quality is the same as it would be with a new machine

Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Modular Retrofits Design your retrofit machine to fit your process requirements while also staying within your budget.

This program includes six modules that build on one another and can be implemented either individually or in stages.

MODULE 1 Replacement of the feed drives (mechanical) MODULE 2 Replacement of the feed drives and guide rails (mechanical), including new geometric protocol

MODULE 3 Reconditioning of machine tool spindle units MODULE 4 Reconditioning of the spindle units and tool carrier systems MODULE 5 Improve energy efficiency with modernization of the energy container and installation of the latest drive control technology - including the software environment - to enable all energy-saving features MODULE 6 Individual retrofit according to your needs and requirements

Thanks to the modular design of the EMAG retrofit program, you can reap the full benefit of your investment, and obtain a completely customized EMAG machine that is as good as new.

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Used Machinery

OUR RANGE OF SERVICES:

In the used machinery sector, we are committed to giving our customers personalized and competent advice regarding their production and machinery needs. We would be happy to speak with you about the solutions we have available that would fit your individual needs.

»» Planning machine relocation »» Backup production and prototyping »» Design of technologies and processes, and the preparation of necessary documentation »» Setting up new workpieces in your production systems »» Production support »» Purchase and sale of used machinery

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Technical Services & Spare Parts | Smart Services | Service Contracts | Retrofits & Used Machinery

Renting EMAG offers new and used production machines for rent. Set up, connected and ready for production in the shortest possible time.

Our rental program is perfect for handling production peaks, downtimes between receiving new machines or continuing production while your machine is out for reconditioning or modification. From the standardized pick-up turning machine to the ­multifunctional production center, EMAG offers machines for the efficient production of precision metal parts.

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EMAG Service Worldwide Main Sites EMAG UK Ltd.

NODIER EMAG INDUSTRIE SAS

Chestnut House, Kingswood Business Park

Avenue de L ’Europe – BP22

Holyhead Road, Albrighton

18150 La Guerche sur L ’Aubois

Wolverhampton WV7 3AU

France

Great Britain

Phone: +33 248 771123

Phone: +49 7162 17-4300

E-mail: service.france@emag.com

E-mail: service.uk@emag.com

EMAG L.L.C. USA 38800 Grand River Avenue Farmington Hills, MI 48335 USA Phone: +1 248 477-7440 E-mail: service.usa@emag.com

EMAG MEXICO Maquinaria EMAG Mexico S de RL de CV Av. Hercules 301 Nave 1 Poligono Empresarial Santa Rosa 76220 Santa Rosa Jauregui, Querétaro Mexico Phone: +52 442 291 1552 E-mail: service.mexico@emag.com

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EMAG DO BRASIL

EMAG MILANO Srl

Edifício Neo Corporate Offices,

Sucursal en España

CJ 1503

Pasaje Arrahona, n° 18

Rua Enxovia, 472

Polígono Industrial Santiga

04711-030 São Paulo SP

08210 Barberà del Vallès (Barcelona)

Brazil

Spain

Phone: +55 11 942579184

Phone: +34 93 7195151

E-mail: service.brasil@emag.com

E-mail: service.espana@emag.com

EMAG Salach GmbH

EMAG OOO

AustraĂ&#x;e 24

ul. Akademika Chelomeya 3/2

73084 Salach

117630 Moscow

Germany

Russia

Phone: +49 7162 17-4300

Phone: +7 909 1592349

E-mail: service.salach@emag.com

E-mail: service.gus@emag.com

EMAG KOREA Ltd. Rm204, Biz center, SKn Technopark, 124 Sagimakgol-ro, Sangdaewon-dong, Jungwon-gu, Seongnam City, Gyeonggi-do, 13207 South Korea Phone: +82 31 776-4415 E-mail: service.korea@emag.com

EMAG (China) Machinery Co., Ltd. Building A3 & B7 Cangneng Europe & America Technology Park No. 8 Loujiang Rd. (N.) 215400 Taicang Jiangsu, China Phone: +86 (0) 512 76019 E-mail: service.china@emag.com

EMAG MILANO Srl

EMAG INDIA Pvt. Ltd.

EMAG (Chongqing) Machinery Co., Ltd.

Via dei Mille 31

Technology Centre

No. 10th Lailong Road

20098 San Giuliano Milanese (Mi)

No. 17/G/46-3, Industrial Suburb

Yongchuan District

Italy

2nd Stage, Yeshwantpur

402160 Chongqing

Phone: +39 02 905942-63

Bengaluru – 560 022

China

E-mail: service.italia@emag.com

India

Phone: +86 (0) 512 76019

Phone: +91 80 500 50 165

E-mail: service.china@emag.com

E-mail: service.india@emag.com

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