Issuu

HANDBOOK

2025/26

INTRODUCTION

There can’t be a better way to launch an Employee Handbook than talking to a much-valued member of the team. All the photographs in this book are the handiwork of Steven Wiggins. Steven joined BUILDHOLLYWOOD in June 2021. Full-time, he spends his working week photographing sites across London, traversing the length and breadth of the capital taking pictures that don’t just showcase specific displays but also evoke the shifts in atmosphere and energy attendant on our diverse urban culture. Steven’s photography is hugely valuable to the company, both as evidence of displays for clients but also a constant source of imagery that the BH family can use for communications and marketing purposes.

BUILDHOLLY WOOD

HANDBOOK

Steven M. Wiggins BUILDHOLLYWOOD STEVEN M. WIGGINS

BH SW

What do you enjoy most as a photographer? Capturing unique moments and people. What would you say is your area of special expertise? Probably environmental street photography and portraiture. What photographers or other creatives have influenced your work? A Serbian photographer called Boogie (born Vladimir Milivojevich, 1969). His work is gritty, dark and very in your face but he does a great job of capturing people in impoverished surroundings. I also like how he doesn’t self-censor his imagery. Many of his photos feature people posing with guns/ weapons, graphic drug abuse and others who are just caught in pretty hopeless situations. What’s your background or training? I’ve never really been taught photography and I don’t really come from any kind of creative background; I just bought a camera one day and started taking photos. What would you say are the characteristics of a successful photographer? Having a strong understanding of composition, being aware of your surroundings, observant and being able to talk to everyday people.

INTRODUCTION

What has been your favourite BUILDHOLLYWOOD project and why? Probably the ‘Your Space Or Mine’ collaboration with photographer Vincent Chapters. I’ve always loved his work and it was great to have a hand in collaborating with him as well as seeing his work be put up around town. Can you talk us through a couple of your favourite pictures from your personal projects? The first one’s called ‘Youth 2017’. I took this photo at the Notting Hill Carnival of that year. It’s always been one of my favourite photos. Every time I look at it I get reminded of the energy the group in the photo were giving me. It’s not posed, it’s more candid but because they’re all looking into the camera while jumping around it just creates a unique situation. There’s a lot going on in that photo. The photography titled ‘Happy Meal’ (I took this in the area I grew up). Everyone always thinks the subject is crying but he just had an infection which causes his eye to stream. I took this when I didn’t really know anything about photography but it’s probably one of my best pictures. Your photography is predominantly done on the street - what do you love most about the city? Probably how varied it can be. We have sites all over the city so it’s interesting going from the inner-city areas to the trendy areas, to the touristy areas and then further out to the edge of London with green spaces, etc. All these places have very different demographics and vibes, yet it’s all still the same city.

Youth 2017

Happy Meal

WHO WE ARE WHO WE ARE

IN THIS SECTION

16 Welcome from the boss 18 Our story 20 We are BUILDHOLLYWOOD 22 Established in 1993 24 The group structure 26 The team structure

BUILDHOLLY WOOD

Welcome from the boss

HANDBOOK

WHO WE ARE

BUILDHOLLY WOOD

HANDBOOK

Our story

Art college > actors & anarchists > drama teac over an empty school in Chelsea > students b actors > musicians build sets > decide to make cuts > lose all funding > no film equipment > D Tim Roth’s Mum > Charlie Gillet > bank loan > expression of everything > Build Hollywood th a good film > sight & sound review > see whe with investor > the diorama theatre > squat > a up posters to promote small comedy nights > > more comedy > more posters > more reques crew from Build Hollywood film join poster co growing and evolving > promote all major new with same audience > own sites on the streets fly posting to council approved sites > suppor a totally different street media company is bor streets and the importance of creativity > BU

WHO WE ARE

cher > the clash lyrics > a collective > take become teachers > the unemployed become ke a film > a year in the making > Thatcher’s DIY > Art School attitude > find investors > > collective make the movie > no narrative an he film is made > it’s not what you would call ere it goes > nowhere > loses money > debt alternative comedy > Roland Muldoon > put asked to do more > move to Hackney empire sts > more fly posters > pay off film debt > ompany > start making money > constantly w music releases > brands want to connect s of 11 UK cities > asbo > move from illegal rt young artists and creative communities > rn, built on a genuine connection with the UILDHOLLYWOOD

BUILDHOLLY WOOD

HANDBOOK

We love citie

WHO WE ARE

es We are BUILDHOLLYWOOD – the creative street advertising specialists. Not so much the corporate, controlled, concrete and glass metropolis but our social and diverse urban spaces – lively places where unexpected encounters await just around the next corner. Our cities are magical, brimming with all sorts of people, lifestyles and culture, all culture. We think that’s something to celebrate. OUR PURPOSE

To be at the forefront of creative street advertising worldwide; to bring art and culture to our cities. OUR MISSION

To be a catalyst for street campaigns that effectively connect with communities and add to the vitality of our cities.

BUILDHOLLY WOOD

HANDBOOK

Established We are the UK’s leading creative street advertising specialist, with operations in the UK, Europe and the USA.

We work from four offices and two warehouses where we develop and manage our street poster network of over 10,000 spaces across 12 major cities and a Creative Studio that provides inspiring fabrication and installation services. This network gives our clients and partners a dynamic and creative platform for their music, fashion, art and brands. The BUILDHOLLYWOOD sales team includes DIABOLICAL, JACK AND JACK ARTS, who specialise in their respective sectors of music, fashion/ lifestyle and arts. Sitting next to these agencies, we have UNCLE who are the international flyposting experts. In Manchester, BUILDHOLLYWOOD has a dedicated printing facility, RIVERPARK PRESS, that produces 10,000 posters weekly to exclusively serve our clients and partners.

WHO WE ARE

in 1993 Alongside our commercial work we have been curating and hosting what could be described as the country’s biggest ongoing creative project on the street, Your Space Or Mine. Completely funded by BUILDHOLLYWOOD, it is an initiative to give artists and creatives a unique platform in the public realm. The idea behind this project is not only to support the creative community, but to also use our street space to inspire and energise local neighbourhoods. We believe art and culture should be for everyone and made accessible for all to enjoy. Utilising our in-house expertise and talent, we play to our strengths which includes: a deep knowledge of our streets, cities, arts and culture, combined with quality production, print, 3D fabrication, creative concepts,

project management, event management, poster display, curation and creative partnerships. We offer an end-to-end service with a multidisciplinary team of creators and makers, ensuring every project is handled with skill and care. From idea generation and concept development to production and installation - our talented team are the backbone of every project we undertake. By keeping everything in-house, we can offer an exceptional service, and we are always focused on delivering the very highest project standards. BUILDHOLLYWOOD is wholly committed to prioritising safe, sustainable and ethical practices. We are always developing, always learning and always improving in these areas.

BUILDHOLLY WOOD

EMPLOYEE HANDBOOK

WHO WE ARE

BUILDHOLLY WOOD

EMPLOYEE HANDBOOK

WHO WE ARE ILLUSTRATIONS TO BE SUPPLIED

OUR VALUES:

AUTHENTIC CARE COMMUNITY CURIOUS GROW

IN THIS SECTION

30 Value - Authentic Inclusion, diversity, equity and belonging The original word on the street Pursuing passions 36 Value - Care Care for our craft Care for the world around us And our responsibility as a business Care for our wellbeing 44 Value - Community Community at work Supporting communities 48 Value - Curious Always asking questions We respond to the creativity in the world around us We keep ourselves well informed 56 Value - Grow Growing as a business Growing with the company Growing your skills Growing your skills - managers

VALUES – AUTHENTIC

Authentic We believe that we are at our strongest and most creative when everyone can be their authentic selves. We treat everyone with respect, share our differences and unique perspectives, and feel proud of them. We are confident to pursue our passions.

BUILDHOLLY WOOD

Inclusion, diversity, equity and belonging

We’re proud to be an employer that embraces individuality, and we’re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We are committed to actively building on our culture which is rooted in us all belonging, somewhere where we can all thrive and grow. Our priority is to create an environment where people feel safe with inclusive policies and practices and equal opportunities. This is more than a set of guidelines it is a way of being and we will always strive to do more. This mindset extends beyond the business and into our work, the street is a place that presents an opportunity to be inclusive and accessible, without walls or fees to view. It is a privilege to be able to gift this space and actively fund projects to promote work by communities, charities, artists and organisations to play our part in creating a sense of belonging and wonder in our cities.

HANDBOOK

VALUES – AUTHENTIC

The original word on the street BY ADRIAN BURNHAM

Ade has been with the business at many of it’s most important moments and in this, his most recent chapter, he is our Senior Arts Co-Ordinator and also manages his Flying Leaps enterprise in conjunction with BUILDHOLLYWOOD.

‘Authenticity’ can be an elusive concept, but one interpretation goes like this: someone is authentic if their actions are true to their values. Do our decisions and actions reflect sincere choices, ones true to ourselves, rather than socially scripted responses? It takes gumption to get posters up on the street. Okay, it’s not rocket science, but initiative, enterprise, ingenuity and persistence are all key qualities in a professional flyposter. And, of course, it’s a practice that didn’t start out as a ‘profession’ but rather a calling, a necessity. Originally you could say it’s the paper and paste equivalent of a town crier. Someone has something to say so they get up off their tush and put the word, their word, on the street. The individual agency afforded by flyposting is a big part of its attraction and its longevity.

Shepard Fairey, who wheatpasted his way to art stardom with the noughties ‘Obey’ posters, would argue it’s a low-tech activity that provides creativity without compromise, there’s no gatekeeper to reject you, it’s a pure manifestation of what you want to say whether people like it or not! Commercial flyposting is synonymous with thriving cities. How would anyone know, for example, that my pies were better than yours without telling them? So, whether it’s advocacy, art paste-up or professional posting in the service of culture or commerce, flyposting is a time-honoured pursuit. Charles Dickens wrote about interviewing the ‘king of old school bill-sticking’, he had knowledge of the trade going back to the 1780s. It’s a flyposter by the name of Blazes Boylan who cuckolds

Leopold Bloom in James Joyce’s modernist classic Ulysses. A flyposter is the central character in Vittorio De Sica’s 1948 Italian neorealist film ‘The Bicycle Thief’. More recently Malcolm McLaren argued that to outlaw flyposting would leave the control of culture in the hands of only those who could afford it, “To ban flyposting will be another arrow in the heart of our ability as a society to accommodate contrary points of view.”

BUILDHOLLY WOOD

Pursuing passions As part of our authentic value we refer to “Pursuing Our Passions” here some of the team talk about theirs.

HANDBOOK

VALUES – AUTHENTIC

Pinar Sevilmis

Kevin Graux

ACCOUNTS ADMINISTRATOR

HEAD OF SITES AND COMMERCIAL PARTNERSHIPS

BASED: London Head Office

My passion for collage-making blossomed into Pindex Studio, a handmade jewellery brand I started right in my living room. Years of cutting up everything I collected fuelled my love for storytelling in tiny images. After six months of experimenting, I found a way to turn this practice into jewellery making. Each charm is handmade with a visual story - maybe olives with beer, or a coffee date with a croissant and love letter. The BH family’s support for this passion project means a lot to me. It’s more than a brand; it’s a wearable story, and my therapy.

Back in 2020, I decided to learn about astrophotography. I’ve always had an interest in space and often wondered how the incredible photos we see of the cosmos are taken, so I started to research the kit and software I’d need, and quickly realised it’d be a good challenge.

Ashley Ashton

Mike Clough

SENIOR FESTIVAL & DISTRIBUTION MANAGER

HEAD OF OPERATIONS

BASED: Glasgow Office

BASED: Manchester Warehouse

One of my lifelong passions is gaming and quizzing, from video to board games, pub quizzes and all things trivial. Anyone who knows me can attest to how competitive I am – even if I’m just watching The Chase. Whilst I love that it can be a wee ego booster at times, more so I find that it’s a fun way to keep my mind active, learn new things and socialise with others.

Each year I take part in an endurance challenge on behalf of various charitable causes. Over the past few years I’ve completed the Lake Windermere marathon 2022, Lake District 100km in 2021 & 2022 and Lake District 50km in 2023, raising money for Action for Pulmonary Fibrosis and Refugee Action. I love doing it because it benefits my physical & metal wellbeing alongside raising much needed funds for the great work being done by my chosen charities.

STARTED: 2023

STARTED: 2021

STARTED: 2009

Before I knew it I was aligning an equatorial mount, synchronising online star maps, and navigating celestial coordinates, to aim cameras at various objects in the night sky. It’s a great nerdy mix of science, art and technology, and a calming way to keep things in perspective. Keep looking up!

STARTED: 2018

VALUES – CARE

Care We take care in what we do and we are meticulous in the execution of our tasks. Caring for our craft is what sets us apart from the competition. We care about the world around us and how we affect it, we strive to reduce our impact, make positive contributions and improve the environments we work in. We care about our own wellbeing and each others. We provide support, knowledge, and empathy where we can.

BUILDHOLLY WOOD

EMPLOYEE HANDBOOK

Care for our craft At BUILDHOLLYWOOD we put excellent client service at the fore, always delivering high standards in this area means that we can be proud of our work and we make a lasting positive impression with our clients so that they return to us time and time again. We all play our part in delivering this excellence, it is a shared responsibility. We take pride in our efforts, strive for the highest standards and continuously seek ways to improve. Our managers are dedicated to providing you with tailored training, support, and the resources necessary to help you do your job, grow your skills and to deliver and maintain these high standards.

VALUES – CARE

Here are some tools and resources to get you off to the best start: PRESENTATION SKILLS

Book onto a presentation training session with one of our Sales teams to enhance your public speaking and presentation skills. HOW TO GET ORGANISED

Read this article for valuable tips on how to stay organised and manage your time effectively. W e work in a busy environment and organisational skills are essential to ensure nothing is missed asana.com/resources/get-organized MICROSOFT EXCEL

Excel spreadsheets can have many different uses and provide a clear way to organise, track and analyse information and data. Check out Microsoft support for some bite-sized tutorials to advance your Excel skills.

IHASCO

This is our online training platform providing an extensive library of accredited courses - courses include anything from Health & Safety, Compliance and Soft Skills training. Check out what is available here ihasco.co.uk MICROSOFT 365

The Microsoft package is the backbone of our company communication and organisational tools. We use it for email, group chats, creating and storing documents and much more. Book yourself in with our IT team to help you learn how to use it best in your role.

BUILDHOLLY WOOD

EMPLOYEE HANDBOOK

Care for the around us... We are dedicated to sustainable work methods and minimising our environmental impact. From painstakingly disassembling each project to recycling the paper, wood, screws and materials we use, to ensuring we use materials that are best suited to the job with the highest environmental credentials, and that we think about how we can reduce the miles travelled to reach us, and ensure that we recycle carefully and effectively. This is a constantly evolving process for us as new knowledge and new materials become available. We are committed to continuously including them in our methods.

We have been awarded the ISO 14001, which is the international standard related to environmental management. It is a system that helps us to minimise how our processes affect the environment, comply with all applicable laws and environmental requirements to continually improve on the above.

VALUES – CARE

world And our responsibility as a business Corporate social responsibility is a framework that helps a company to be socially accountable to itself, its stakeholders, and the public. This framework guides our actions as a business to contribute to the overall good, to ensure we always think ethically and responsibly and about how we can positively impact the society around us.

We are building our own BUILDHOLLYWOOD Corporate Social Responsibility plan that will focus on these five areas: –S ustainable and regenerative sourcing – Decarbonising –P romoting diversity and inclusion – Health and wellbeing – Reducing waste

BUILDHOLLY WOOD

EMPLOYEE HANDBOOK

Care for our wellbeing There are many ways to support your wellbeing at work. We run a programme of talks and events throughout the year that focus on good physical, emotional and financial health. We want to cultivate an environment where people feel they can be open and heard about any challenges they are facing. Your manager or the Head of People and Culture are always available to talk to you about any support you may need.

VALUES – CARE

These resources below are also available to support and nurture your wellbeing: EMPLOYEE ASSISTANCE PROGRAMME (EAP)

We have a free and confidential EAP with Canada Life available to all employees and their immediate family members. The EAP is there to cover a huge range of support to help you navigate difficult life challenges and events. This includes access to 10 counselling/therapy sessions. You can all contact Canada Life on 0800 79179330 or alternatively access their apps - WeCare, myStrength and Toothfairy. You can access these via your work mobiles. Our access codes are: E35103-0126.

NABS

They offer a range of mental health and wellbeing services. They provide free, confidential support through their: Advice Line: 0800 707 6607 Email: support@nabs.org.uk offering one-to-one advice, therapy, and financial assistance. NABS also offers resources such as guided meditations, grounding techniques, and toolkits to help manage anxiety and stress.

MENTAL HEALTH CHAMPIONS

We are proud to partner with Self Space, a leading mental health service offering support for individuals in the workplace. Through this programme, we have trained Mental Health Champions across our various locations. These individuals are equipped to provide a listening ear, offer support, and signpost helpful resources when needed. Whether you’re facing a challenge or simply need someone to talk to, our Mental Health Champions are here to support you. London Head Office Alejandra Cooper Dayeabasi Enoidem Monica Argenton Rosie Sharp

Manchester Office Isobel Deevy

London Warehouse Yasmin Payne

Edinburgh Office Jim Cowan

Manchester Warehouses Kieran Lee Takondwa Shawa

Dundee Remote Tim Peile

Glasgow Office Isla Hannigan

You can check out their website for further information - nabs.org.uk.

VALUES – COMMUNIT Y

Community We are part of something bigger than ourselves, one team and one community with a common goal and purpose. We each play our own important part but cannot thrive without each other. We are present and engaged for our colleagues. We recognise our role and influence in building a positive community, caring about how we speak to one another, the way we make each other feel and the support we give one another.

BUILDHOLLY WOOD

EMPLOYEE HANDBOOK

Community at work We are a company based on the street and in the city with community and culture at the heart of everything we do. Our cities are Birmingham, Brighton, Bristol, Cardiff, Dundee, Edinburgh, Glasgow, Liverpool, London, Manchester, New York, Paris Sheffield and Swansea. We work out of offices and warehouses, on foot and in vans. We really value being together, working alongside each other means we can support each other, grow and learn from one another, create and share ideas and pass on our knowledge. Being together creates energy and creativity and we should be present in our communities and with one another. All of our workspaces are open Monday to Friday, we are in 5 days a week and offer remote working on the occasions it is conducive to doing a great job and supports the wider business goals. LONDON HEAD OFFICE

15 Duncan Terrace, London, N1 8BZ

LONDON WAREHOUSE AND CREATIVE STUDIO

Unit 5, Gateway Trading Estate Hythe Road, London, NW10 6RJ

MANCHESTER OFFICE

15 Swan Street, Manchester, M4 5JJ

RIVERPARK PRESS

Unit 2, Norbury Court, City Works, Ashton Old Road, Openshaw, Manchester, M11 2NB MANCHESTER WAREHOUSE AND CREATIVE STUDIO

Unit 8 and 15 Norbury Court, City Works, Ashton Old Road, Openshaw, Manchester, M11 2NB EDINBURGH OFFICE

9E Links Gardens Lane Edinburgh, EH6 7JQ

GLASGOW OFFICE

Southblock, 60-64 Osborne Street, Office 401, Glasgow G1 5QH BRISTOL OFFICE

15 Brunswick Square, Bristol, BS2 8NX

VALUES – COMMUNIT Y

Supporting communities in our cities We believe that creativity, culture and community help build a positive and creative society. Through our longterm interest, that stems from our heritage and history, we continue to get behind initiatives and causes that are important. This helps us to engage with communities that reflect our cities and to provide a platform on our streets.

Here are a few organisations we have proudly supported, working hand-in hand to make a positive impact.

War Child 2 Sister Midnight 3 Dazed Club 4 Birmingham Design Festival 5 Big Creative Academy 6 Edinburgh Fringe 7 Photoworks 8 Nuart 9 Books Are My Bag Bookshop day in Manchester 10 Hackney Council S.M.I.L.E ing boys 1

VALUES – CURIOUS

Curious We are always asking questions and learning whilst doing. We celebrate the gaining of knowledge for personal and professional growth. We keep ourselves well informed. We are collaborative and embrace alternative viewpoints and innovative approaches. We respond to the creativity in the world around us.

BUILDHOLLY WOOD

EMPLOYEE HANDBOOK

Always askin questions

VALUES – CURIOUS

ng You can also see where everyone works, what team they are in and what they do by exploring Personio.

No question is too big or too small: what is the meaning of life? Where are the biros? We are all here to ask and answer questions of each other. To get you started with where to go for what, here is a list of our team managers.

CREATIVE STUDIO

George Dolan

Andrew Hyslop

DIRECTORS

OPERATIONS

Tim Horrox Emma Clackson FINANCE

Alex Harrington FINANCE UNCLE

Michael Chesters LEGAL

Martin Campbell MARKETING

Khaly Nguyen

STREET TEAM UNCLE

Ian Wingate

PEOPLE AND CULTURE

Ellie King

PRINT RIVERPARK PRESS

Mike Clough

Distribution Operations Kate Garvey Uncle Operations Monica Argenton

SALES

Jack Grow Jayne Andrew Diabolical Kristela Philipou Jack Amelia Bath Jack Arts Mia Baker Jack Arts Scotland Charlotte Black Uncle Lily Thorne

BUILDHOLLY WOOD

EMPLOYEE HANDBOOK

We respond to the creativity in the world around us We asked members of the team to share where they go for inspiration and creativity and here is what they said:

Damon Borley

Khaly Nguyen

CREATIVE LOCATION MANAGER

MARKETING DIRECTOR

BASED: London Remote

BASED: London Head Office

SUSAN HANSEN NUART JOURNAL

culted.com

STARTED: 2020

nuartjournal.com/susan-hansen FIFTHWALLTV ON YOUTUBE

https://www.youtube.com/ watch?v=KOKz15tg9Fo

STARTED: 2015

CULTED

FASHION EAST

fashioneast.co.uk

DAZED DIGITAL

dazeddigital.com NOWNESS

https://www.instagram.com/nowness

ELEPHANT.ART

elephant.art

VALUES – CURIOUS

Isla Hannigan

Kristela Phillipou

SENIOR ACCOUNT MANAGER BUILDHOLLYWOOD SCOTLAND

HEAD OF DIABOLICAL

BASED: Glasgow Office

BASED: London Head Office

THE LAST BOHEMIAN’S PODCAST

PODCASTS

STARTED: 2022

STARTED: 2019

SONG EXPLODER

Women in the arts and culture world who have had extraordinary lives and careers and are often less recognised for their work, share their stories.

They interview various artists and have them break down one of their songs and explain all the different elements.

THE GREAT WOMEN ARTISTS PODCAST

SIDETRACKED WITH ANNIE & NICK

Celebrating artists with inspiring and informative discussions. I enjoy listening to this while working and find the interviews accessible and varied. NTS BREAKFAST SHOW – W/FLO

I love to listen to this in the morning, it’s a great mix of music, verry calming, and I always discover something new!

ADD TO PLAYLIST

MUSIC NEWS CRACK MAGAZINE MIXMAG PITCHFORK

THE SKINNY MAGAZINE

Great local platform in Scotland that covers all things arts and culture in Glasgow, Edinburgh & Dundee. It’s a great way keeping in the loop both personally and for work.

BUILDHOLLY WOOD

EMPLOYEE HANDBOOK

We keep ourselves well informed 0UR BUILDINGS

As a company based on the street there is no better way to keep well informed on what we do than to get out there and visit our spaces, our cities and our colleagues. From buildings to work from, venues to visit and cities with sites to tour, there’s plenty worth exploring. Speak to your manager about visiting our different locations to stay informed and inspired. Aim for at least 2 visits and site tours a year.

1 2

Riverpark Press Manchester Office London Head Office London Warehouse 1 Quaker Street Event Space Glasgow Office

VALUES – CURIOUS

0UR CITIES

1 2 3 4 5 6 7 8 9 10 11 12 13 14

Birmingham Brighton Bristol Cardiff Dundee Edinburgh Glasgow Liverpool London Manchester New York Paris Sheffield Swansea

0UR VENUES

1 2 3

Sandbox Carwash 1 Quaker Street Hackney Furniture SCULPTURE PARKS

Camberwell New Road Trinity Square

LDN

BRI

VALUES – GROW

Grow We take ownership of our careers, set ourselves goals and thrive on being challenged. We are ambitious and we see effort as necessary to grow. Individual success is all our success. We seek out learning and embrace feedback. And we enjoy the journey.

BUILDHOLLY WOOD

Growing as a business

EMPLOYEE HANDBOOK

VALUES – GROW

Growing with the company We want to support your journey of growth and set you up for success to progress your careers. To be able to do this we all need time for self-reflection, feedback, and clarity on our goals. Here at BUILDHOLLYWOOD, we have an annual review cycle, where everyone will receive a formal review with their manager twice per year, first between January and March and then a follow up in July and August

The process consists of the following: – A one to one session with your manager. – Feedback from our peers to develop a well-rounded and holistic approach to feedback. – Goal setting using SMART, a specific and measurable approach to setting goals. – Follow up notes, support and actions. You can access all our review forms on the Sharepoint. We also support internal moves across the business. They’re a great way to encourage our culture of learning and help you grow your skills. All open positions are visible on Personio and reminders are sent out in our regular People and Culture newsletter. Once you have been in your current role for 12 months you can apply for any role you see advertised. Reach out to the People Team for a confidential chat and they’ll talk you through the process.

BUILDHOLLY WOOD

EMPLOYEE HANDBOOK

Growing your skills We think it’s important that we all have access to learning and development opportunities to support our growth. On top of ‘on the job learning’ we also offer a variety of internal and external training and workshops. TRAINING AND WORKSHOPS:

– Team dynamics – Presentation skills – Owning your own development – Mentoring – Daybook and Nightbook – Business development – IPAF – Forklift – Ihasco training sessions – Asana know how Reach out to your manager if you are interested in any of the above. They’ll be able to provide you with further information and support you with booking a session. This isn’t an exhaustive list, so let your manager know if there are other training options you would like to explore. We’re always open to hear them and will treat them on a case-by-case basis.

VALUES – GROW

Managers training opportunities Managers play a pivotal role in driving our success and nurturing a positive workplace culture so to support our managers, the following training opportunities are available: F IRST TIME MANAGER

This is a compulsory workshop for all new managers and is designed to support new and aspiring managers in building the foundation skills of good people management. LEADERSHIP ESSENTIALS

This workshop empowers to lead with greater awareness and effectiveness by exploring the impact of your leadership style, understanding your Behavioural Wake and fostering inclusivity to meet the diverse needs of your team. B UILDING EMPOWERED TEAMS

This workshop has been designed for experienced managers who are looking to build autonomy and accountability within their team.

R EVIEW AND OBJECTIVE SETTING COACHING AND MENTORING

PEOPLE AND CULTURE

IN THIS SECTION

66 Payroll and pensions 67 Benefits 68 Flexible working 69 Social 70 What to do if you can’t make it into work 71 Find all of our policies here 72 What to do if you don’t feel happy

BUILDHOLLY WOOD

EMPLOYEE HANDBOOK

Our people a our greatest The People team are here to support you through every step of your journey with us, from your very first day to your professional development and beyond.

PEOPLE AND CULTURE

are t strength Without you we couldn’t function We aim to provide you with the resources, guidance, and support you need to succeed. We have a secure self-service system, Personio, where you can do anything from edit and amend your personal details, book in a holiday and see your payslips. You can also access Personio via the app. You’ll have an induction to the system on your first day where we will show you how to log in and how to navigate the system.

Whether you have questions about benefits, need assistance with career development, or advice on workplace concerns, we are here to help. Our aim is to keep our culture supportive and special. OFFICE MANAGEMENT

alejandra.cooper@buildhollywood.co.uk PEOPLE

people@buildhollywood.co.uk

BUILDHOLLY WOOD

Payroll and pensions You will be paid in arrears monthly by bank transfer on the 28th of the month, or the nearest working day if this falls on a weekend. You can find your payslips under ‘Documents’ in Personio. We offer a salary sacrifice pension scheme with Royal London. You’ll automatically be enrolled when you join us. Royal London will send further information to you in the post within your first 3 months. For any payroll related questions please reach out to payroll@buildhollywood.co.uk.

EMPLOYEE HANDBOOK

PEOPLE AND CULTURE

Benefits Here are the basics, although we are sure you will find plenty of other benefits to working here along the way: ANNUAL LEAVE

Holidays: 25 days holiday per year, rising to 26 days at 2 years and 27 days at 3 years and 30 after 5 years service. Birthday leave: A day gifted each year for your birthday. Mental health awareness day: In support of Mental Health Awareness week in May. Group life assurance scheme: With Canada Life. Death in service: The scheme will pay the families of employees who pass away a lump sum of 2x their basic salary. Group income protection: If you are unable to work due to sickness or injury after 12 weeks you will be entitled to make a GIP claim of 50% of your annual base salary. Financial Advice: access to financial advice sessions with a trained financial advisor. Candidate referral bonus: We have a Referral Scheme for all our open job positions. We’ll pay £500 to you if who you nominate successfully lands the role and passes probation.

Enhanced sick pay and family leave. Company bonus: A discretionary bonus to share in company success. Travel allowance: We know that life can be expensive, more so than ever so we offer support with travel costs where we can. – Personal mileage allowance on company vans – Company loans for season tickets Community day: You will be have one paid day each year to volunteer. Moving day: One days paid leave to move house. SALARY SACRIFICE SCHEMES

Cycle to work: Available to permanent employees, or those on Fixed Term employment with at least 12 months or more in length of service. Electric car salary sacrifice scheme: Like Cycle to Work, but for electric cars. Save 40% off the cost of an electric car with Octopus Electric Vehicles.

BUILDHOLLY WOOD

EMPLOYEE HANDBOOK

Flexible working We understand the need for flexibility to help us manage our workflow, work-life balance and personal circumstances. We believe that there is not a one-size fits all approach to flexibility, and due to the diversity of our roles approaches to flexibility will look different to everyone. For those working in desk-based roles you’ll find us working from our spaces four days per week. Ask the people team for information on our flexible working approach.

For all staff, we encourage you to speak with your manager if there’s any flexibility you may require. We will always strive towards taking a position of empathy and care when considering your circumstances and where possible and within the realms of your role support you where we can. If you wish to make a formal request to alter your work pattern please contact the People Team.

PEOPLE AND CULTURE

Social We believe some of the best connections happen beyond the day-to-day. That’s why we make time to come together, celebrate, and have fun as a team. Here are just a few of the ways we bring everyone together...

WHOLE COMPANY

Seasonal celebrations in Winter and Summer. IN YOUR SPACES

Monthly get-togethers to let your hair down with your colleagues. BIG BIRTHDAYS

When you have a milestone birthday (one that ends in an ‘0’) we gift you a voucher and a budget to celebrate with your colleagues. The size of the budget depends on how long you’ve been with us, and we ask that you choose an activity that is inclusive and can be shared.

VOLUNTEERING

We encourage all our employees to utilise their volunteering day to give back to our community through an initiative of their choosing. We recently partnered up with Refugee Community Kitchen in London and Sow the City in Manchester and sent some of our staff to volunteer with them for a day. In 2026 we sent a handful of volunteers to Calais to cook and serve thousands of warm, nutritious meals every day to those in need. FUNDRAISING

For anyone who undertakes a fundraising activity for a registered charity the company will donate £250 and support your efforts to fundraise.

BUILDHOLLY WOOD

EMPLOYEE HANDBOOK

What to do if you can’t make it into work We appreciate that sometimes in life, unprecedented situations just happen. Here is the process to follow for such moments. TOO UNWELL TO WORK?

If you’re absent from work for any reason that hasn’t previously been authorised, you must contact your manager no later than one hour before your start time on the first day of absence. Please ensure you explain the reason for your absence and your expected date of return. EXTENDED SICKNESS

If you are absent for longer than 7 days (including non-working days) you must provide a Medical Certificate (‘fit note’) from your doctor on day 8. Thereafter, fit notes must be provided to the company for the duration of your absence.

MEDICAL/DENTAL APPOINTMENTS

Where possible, you are required to arrange any medical or dental appointments outside of your working hours. In the event you have recurring medical appointments, it is at your manager’s discretion to accommodate your request. FAMILY CARE LEAVE AND DEPENDENTS LEAVE

We understand there will be times you’ll need to step out to support family or a dependent. Check out our Family Leave Policy to see what support we have in place for those important moments. All absences must be logged in Personio. Our Sickness Absence Policy can be found on our sharepoint.

PEOPLE AND CULTURE

You can find all of our policies here All of our policies are kept on our sharepoint. PEOPLE

Advice and guidance on what is expected from you, how you can expect to be treated, and how you can access support, help and guidance. H&S

Our commitment to health and safety workplace practices and practical help and guidance on how to keep you and your teams safe. ENVIRONMENT AND QUALITY

We are proud that we have standards in place to ensure that we are meeting our environmental objectives. Here you can find our overall intentions and direction.

BUILDHOLLY WOOD

EMPLOYEE HANDBOOK

We feel conf you will be h

PEOPLE AND CULTURE

fident happy here But here’s what to do if you aren’t Our culture is built on trust, mutual respect and kindness and we believe that a positive working environment and good working relationships are a minimum, and imperative to all our wellbeing, engagement, and success. To support a positive work environment for everyone, and to help us ensure that any workplace issues, concerns, or disputes can be resolved in a timely, supportive, dignified, and proactive

manner, we’ve created a Resolution Policy (which is like a grievance procedure). This policy covers both informal and formal disputes and is in line with best practice (for example the ACAS code). Our Head of People and Culture, Ellie King, is on hand if you want to talk through anything. Her details are: ellie.king@buildhollywood.co.uk 07961 862283

PROCESSES

IN THIS SECTION

76 IT 77 Finance 78 Fleet 79 Marketing tools & resources

BUILDHOLLY WOOD

Our tech is a crucial component of our success and our IT team play a pivotal role in ensuring that our systems and infrastructure runs smoothly and efficiently. The team are here to provide technical support, develop and maintain our IT systems, and drive technological innovations across the company. Whether you need technical support, have questions about our IT systems, or are looking for innovative solutions to improve your work processes, our team is here to assist you. IT support help@buildhollywood.co.uk Daybook/Nightbook daybook@buildhollywood.co.uk If your role qualifies, you will be given a work laptop and work phone for business use, as well as be given access to our internal systems. You’ll be asked to sign a Mobile Device Policy when you join. This is a policy that ensures the responsible use of our equipment and will be used to action any loss or damage to the equipment. We ask that you treat all company equipment provided to you with great care.

EMPLOYEE HANDBOOK

PROCES SES

Finance

Financial management and planning helps us to plan, invest and grow. Our Finance team are crucial in maintaining our fiscal health and provide strategic financial guidance to support our company’s growth and success. Whether you have questions about budgeting, need assistance with invoices, or you need advice on day-to-day transactions our team is here to help. We’ll arrange for you to meet the Finance team when you join. However, if you need any further help you can book in a training session with the team by emailing accounts@buildhollywood.co.uk. Below you can find guidance on some of our key finance processes. The Finance team are on hand if you have any questions. Internal Finance Processes Travel and Expense Policy

BUILDHOLLY WOOD

Fleet

Our fleet is a vital part of our business. Our vans are the operational backbone to enabling our teams on the street to deliver our work efficiently, safely, and on time. If you’re provided with a company vehicle, we ask that you familiarise yourself with all our fleet policies. These policies provide clear guidelines on vehicle maintenance, driving conduct, and reporting procedures, ensuring that every aspect of fleet management is handled responsibly and in line with legal and regulatory standards. To learn more about how to properly care for our fleet and contribute to our sustainability goals, please refer to the Fleet policy. If you have any questions or need any help, please reach out to: fleetteam@buildhollywood.co.uk 07539 053710

EMPLOYEE HANDBOOK

PROCES SES

Marketing tools & resources You can access the following marketing tools below: Internal presentation template Enhance your presentations with our branded template. Letterhead To make sure that all your communications have a professional look with our company letterhead. Comp slips Use our comp branded slips for informal or professional notes. Fonts Access our approved fonts to maintain brand consistency across all documents. LinkedIn headers Update your LinkedIn profile with our branded headers. Please familiarise yourself with our Social Media Policy to ensure you’re aware of the right guidelines to follow.

FURTHER LINKS

WEBSITE

buildhollywood.co.uk buildhollywood.co.uk/your-space-or-mine SOCIAL

instagram.com/buildhollywood linkedin.com/company/buildhollywood HUB

buildhollywood.sharepoint.com/sites/BHFamHub

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