The next stage of telecoms

conXhub has superseded traditional VoIP telephony. So, what does that mean for customers?

JUST AS tractors replaced horse-drawn ploughs, conXhub is making traditional VoIP telephony look like yesterday’s technology.

Perhaps it’s inevitable that making phone calls via broadband will fall out of favour. Issues such as lag, echo and dropped calls show no sign of being resolved soon.

Besides which, the internet was designed to transfer data, not phone calls. To VoIP’s detractors, it’s a bit like fitting a car with outriggers to run down a railway track.

The mobile cellular network, on the other hand, is a dedicated communications platform, built from the ground up to handle calls in the fastest, safest, most convenient manner.

This network is the backbone of conXhub’s technology.

The result is a scalable, agile system that reinvents communications architecture and replicates the most useful features of the traditional private branch exchange (PBX) switchboard. So, how does this benefit you?

Leaving behind VoIP puts an end to stressful, low-quality conversations. On the cellular network, calls are much more likely to be crystal clear.

There’s no need to call in engineers or mess around with cables and equipment. All your staff members need are their smartphones – a development that suits the new norm of working remotely.

With conXhub, your mobile contains all the numbers you’ll need to make and receive calls. You can keep your personal contact number private, but add work numbers, switchboard lines, department numbers, direct dial numbers and more.

People are 78% more likely to answer an unknown number if it’s local to them. For its part, conXhub supplies more than 10,000 city-based phone numbers across all major global destinations.

Using a honeycomb system of antennas, the mobile network offers practically 100% coverage, particularly in the Western world. With VoIP, any loss of signal will result in a dropped call. With the cell network, you’re simply handed over to the next antenna.

Most people keep a mobile phone with them constantly. It’s certainly more convenient that setting up a workstyle VoIP desk at home. What’s more, when the children play online games or stream movies, you can carry on making calls without fretting about the sound quality.

Mobility conXhub’s patented technology means that no matter where you are –commuting, at a coffee shop or even lying on the beach – you can make and receive calls from your work numbers.

In addition to this, conXhub can pass calls on to your smartphone. Before picking up, you can find out which number you are being called on, and whether the caller has selected any ‘virtual reception’ (press 1 for, press 2 for) options.

Calls can be passed to several people in a group and you’ll know if a colleague answers before you. You can be confident too that even if the signal on your mobile is just one bar, the sound quality will be outstanding.

Staff don’t need a separate company mobile when their employer subscribes to conXhub’s services. As a result, they don’t have to carry two phones around with them.

Since conXhub doesn’t use any data, it also doesn’t eat into a user’s personal data plan. Indeed, all personal communications are ring-fenced and private – the company won’t know anything about them.

Some firms allow staff to use their personal phone and number for work, reimbursing them for any charges. This short-sighted policy can cost businesses a fortune in lost revenue.

The mobile number makes the company look smaller than it is, and the lack of stats from calls made between staff and their customers deprives the business of key performance indicators.

Worse still, the company might lose the customer altogether when the employee quits. One firm that conXhub knows of lost £47,000 of business this way.

With the aid of detailed statistical monitoring, you can analyse all aspects of your communications. conXhub utilises sophisticated reporting tools that sales directors, customer service managers and call centre supervisors couldn’t imagine five years ago. Uniquely, it captures 16 points of data per call to deliver some of the most accurate and comprehensive reporting available.

What’s more, you can:

• Capture recordings and metadata from every call to measure and improve your campaigns. Details include who called the dialled number, call duration, held time, etc.

• Glean insights about your campaigns by generating reports either from conXhub’s dashboard or your own application, using its management APIs.

• Monitor the real-time status of every agent via conXhub’s dashboard.

• Check who is taking calls and keep an eye on call durations, time between calls and who is logged off or on a break.

• Use conXhub’s Google Chrome widget to see which calls are in your queue and enable prioritisation for certain calls where necessary.

A business empire on your mobile

For SMEs, the benefits of signing up to conXhub are manifold. These might include appearing much bigger than you are; running multiple businesses through one mobile phone; and letting staff use their personal mobile while giving the impression that they’re calling from the office.

Features such as call recording, voicemail to email, and background music when the caller is put on hold simply add to the overriding sense of professionalism.

Can you afford not to find out more?

For more details, visit: conXhub.com