Excellent!

Excellent! is an English course that helps learners to develop the necessary written and oral communication skills for today’s world of catering.

INTERMEDIATE TO UPPER INTERMEDIATE B1-B2

With its clear layout and presentation, in-depth analysis of the world of catering and the use of authentic articles and multimedia material (videos and internet links), this course combines both theoretical concepts and practical know-how and concentrates on the systematic expansion of reading, listening, writing and speaking skills.

Further material and activities can be downloaded from www.elionline.com

For the student

For the teacher

Coursebook

Teacher’s Pack

• Online resources on www.elionline.com

• 2 audio CDs • Teacher’s Flip Book • CD-ROM Test Maker • Online resources on www.elionline.com

ISBN 978-88-536-1404-9

ISBN

www.elionline.com

ONLINE RESOURCES

Contents MODULES

1 2 3 4 5 6

The world of Hospitality p. 9

In the Kitchen p. 27

Foods and Preparation p. 55

Cooking p. 83

Menus p. 103

Safety and Nutrition p. 125

CATERING in THEORY Accommodation • The hospitality industry • Types of accommodation • Accommodation: services and facilities

Catering • Commercial versus non-profit catering • Commercial catering • Famous food outlet chains

The staff • Meet the restaurant staff • Kitchen brigade • A chef’s uniform • Hygiene

The kitchen and the equipment • Kitchen areas • Equipment • Food preparation appliances • Cooking and refrigerating appliances • Cookware • Kitchen knives • Kitchen utensils

Food stores and supplies • Sourcing suppliers • Different kinds of suppliers • Ordering and storing food

Food preparation • Pulses • Cereals • Cooking fats • Fruit and vegetables

Food preservation • Physical methods • Chemical methods • Physical-chemical and biological methods

Cooking techniques • Water cooking techniques • Fat cooking techniques • Heat cooking techniques • Mixed cooking techniques • Recipes

What’s in a menu?

• Designing menus • Menu formats • Understanding menus

Special menus • Breakfast, lunch and dinner menus • Wine and dessert menus • Cheese menus • Banqueting and special events menus • Religious menus

Health and safety • HACCP • HACCP principles • Critical control points and critical limits • Food transmitted infections and food poisoning • Risks and preventive measures to combat food contamination

Diet and nutrition • The eatwell plate • Organic food and Genetically Modified Organisms (GMOs) • The Mediterranean diet • Food intolerances and allergies • Alternative diets: macrobiotics and vegetarianism • Alternative diets: raw food, fruitarian and dissociated diets

• Meat • Poultry • Eggs • Fish

A TASTE of LANGUAGE

TURN UP THE HEAT!

MOVE to the NET

ONLINE WORKSHEETS

Vocabulary • The world of hospitality • Compound nouns

Grammar • Present simple vs Present continuous • Zero conditional

The stressful side of supper clubs

Starbucks

• Accommodation in the UK: from Youth Hostel Accomodation to deluxe suites at Claridge’s or the Dorchester hotels • Couch surfing and home exchanges • Hotel staff positions • Bubba Gump chain: history and typical menus

Vocabulary • Kitchen staff and equipment

Grammar • Imperative • Linkers

Green restaurants

Eco-friendly pizzeria

• A waiter’s uniform: from cafés to fine dining restaurants • Cake-making tins and utensils • Food mixers vs food processors with recipes • Fish kettle: origins and how to cook salmon in a fish kettle

Vocabulary • Food and preparing

Grammar • The future • First conditional

Preparing a turkey

How to carve a watermelon into a rose

• Porridge: origins and recipes • Different types of pastry • Butter in Anglo-Saxon cooking vs oil in Mediterranean cooking • Potato preparation and cuts • The art of sushi

Vocabulary • Preservation and cooking • Suffixes

Grammar • Past simple and Past continuous • Modals (1)

Learning to cook

How to make pancakes

• Lactic acid fermentation and yogurt-making recipes • New cooking techniques • Heat transmission • Conduction, convention and radiation • Mixed cooking technique recipes

Vocabulary • Menus

Grammar • Comparatives and superlatives • Past simple vs Present perfect simple

How menus manipulate diners

eMenus

• Kids menus • English breakfast menus • Afternoon tea menus • Wedding recipes

Vocabulary • Health, safety and nutrition

Grammar • Second and third conditional • Modals (2) of deduction

How about some organic food?

Slow food

• HACCP tools: flowcharts and decision trees • Teenage and sports diets • Eating disorders • Healthy recipes • Vegetarian and macrobiotic recipes

MODULES

7 8

Service p. 157

Applying for a Job p. 187

CATERING in THEORY Service • Preparing for service • How to serve • Different types of service • Buffet service and finger food • Problems and complaints

Bar and drinks • Types of bar • Bar service • Understanding and serving wine • Wine appellation

Job descriptions • How to become a chef • How to become a bartender, a sommelier or waiting staff • How to become a food and beverage manager

Getting a job • How to write a Curriculum Vitae • How to write a covering letter • Job advertisements and interviews

Culinary Culture DOSSIERS

1 2 3 4 5

Culinary Geography

UK vs USA • Food in the UK • Food in the USA

p. 206

Culinary Habits p. 214

Society and Identity

• British cuisine: traditions and festivities • American cuisine: traditions and festivities

• Multicultural London • Multicultural New York

p. 222

Food Blogs p. 230

Institutions p. 238

• British food blogs • American food blogs

• UK institutions • American institutions

Functions

p. 246

Word Bank

p. 254

Conversion Charts p. 263

• Beer • Spirits • Cocktails

A TASTE of LANGUAGE

TURN UP THE HEAT!

MOVE to the NET

ONLINE WORKSHEETS

Vocabulary • Service and the bar

Grammar • Present perfect simple vs Present perfect continuous • Past perfect simple vs Past perfect continuous

It’s happy hour for cocktails

The Bloody Mary cocktail

• Table setting • Finger food recipes • Recipes for cooking with wine • Alcohol-free cocktails, shakes, smoothies and lassis

Vocabulary • Job applications • Personal qualities and responsibilities

Grammar • The passive • Modals (3)

The transformation of food

An interview with Gordon Ramsay

• Famous Italian catering schools • A new professional figure: the water sommelier • Tips: how to keep your guests happy • Culinary internships and courses

GOING DEEPER

Cooking CLIL

ONLINE WORKSHEETS

A gastronomic tour of Wales

Cooking art The history of food in art

• Traditional Northern food UK: Yorkshire pudding recipe • Southern Soul food USA: Clam chowder recipe • Food in Australia: from ‘barbies’ to ‘bush tucker’

MOVE to the NET Contemporary art Food and religious festivals

Cooking history The history of food in Britain

• Easter food: Simmel cake recipe • American holiday food: Pecan pie recipe • South East Asian sweet recipes

MOVE to the NET Britain’s wild foods Street food from around the world

Cooking literature The Mistress of Spices

• Borough Market London • New York City dining • Herbs and spices from around the world

MOVE to the NET

Chicken Tikka Masala Travel food blogs

Cooking media Celebrity chefs

• Famous British food blogs • Newspaper and food guide reviews • From food blogs to food books

MOVE to the NET Cook it Raw EU institutions

Cooking law Food security

MOVE to the NET

Would you pay £9 for a sandwich?

• Fair trade vs food miles • Recent EFSA regulations • Crop and market prices

Welcome to is an English course that helps learners to develop the necessary written and oral communication skills for today’s world of catering.

Here is a quick guide to the main features of the book.

There are 8 modules dealing with a wide range of topics, both technical and sector related, and 5 dossiers covering the cultural background of the UK and the US, organised as follows: CATERING in THEORY Each module is divided into chapters and provides theoretical texts, as well as in-depth analysis and authentic articles.

Each module includes exam preparation activities for Cambridge English: Preliminary (PET) in the first modules and First (FCE) in later ones.

CULINARY CULTURE The comprehensive culture section provides a comparison between the culinary geography and history, society and identity, food blogs and institutions of the United Kingdom and the United States.

Each of the 5 dossiers includes exam preparation activities for Cambridge English: Preliminary (PET) in the first dossiers and First (FCE) in later dossiers.

The A TASTE of LANGUAGE section is divided into two parts: • Vocabulary to develop and consolidate the specific lexis of the module.

• Grammar to practise, after a brief presentation, some of the most important grammatical areas.

PET exam preparation activities for Cambridge English:

Preliminary (PET)

FCE exam preparation activities for Cambridge English: First (FCE)

Extra material, MP3 audio files and the FLIP BOOK can be downloaded free of charge from www.elionline.com

The sections Turn up the heat! (in the modules) and Going Deeper (in the dossiers) include articles from the English-speaking press and provide the opportunity to develop reading, listening, speaking and writing skills.

Each module ends with a page called MOVE to the NET with authentic videos and internet links. The page is divided into four parts: • LOG IN!, a warm up activity to introduce the topic; • PASSWORDS, a list of lexical items from the video, with one or two exercises to help consolidate the language; • ON THE NET!, the video and a comprehension exercise. All the videos for this section are included in the FLIP BOOK; • LOG OUT!, an opportunity to discuss and debate the themes introduced in the video and the module.

Boxes Key words and concepts are highlighted in bold within the text and there are three different types of callout box which add further detail and aid comprehension: • The asterisk box (*) gives further insight into the meaning, the linguistic characteristics or etymology of the terms or expressions in the text; • More about… adds further facts on one of the topics or themes; • The interactive box has links to one or more websites where students can find further information on the subject. In the FLIP BOOK, clicking on these links takes you directly to the relevant website page.

Cooking CLIL, the final section of the five culture dossiers, presents inter-disciplinary material which re-connects to curricular and extra-curricular topics.

The section also includes Move to the net, with a video linked to one of the topics within the dossier, followed by a comprehension activity.

The Functions section provides a range of examples of frequent and natural forms, such as giving advice, ordering food and drink, expressing preferences, etc.

Each function is followed by one or two exercises to consolidate the language.

A 7-page Word bank provides students with an illustrated glossary with a vast range of vocabulary divided into topics. The section ends with useful conversion charts.

The FLIP BOOK is the interactive digital version of the Coursebook and is full of resources and tools to be used with an Interactive Whiteboard (IWB), helping the teacher to involve the students and make the lesson more interesting and effective.

The FLIP BOOK contains all the contents of the Coursebook in multimedia format and groups together all the course components in one place: the interactive exercises with autocorrect, the audio files and videos from the modules and the videos from the Move to the Net pages.

The toolbar, on the right of the FLIP BOOK, makes working on the IWB easier as it contains all the functions such as paint, zoom, notes and print making it possible to move between the pages of the FLIP BOOK and use them in the best possible way.

The FLIP BOOK contains a complete User Guide which explains all the resources and tools available.

Module

1

The World of Hospitality CATERING in THEORY

TURN UP THE HEAT!

Accommodation Catering

The stressful side of supper clubs

A TASTE of LANGUAGE

MOVE to the NET

VOCABULARY The world of hospitality Compound nouns GRAMMAR Present simple vs Present continuous Zero conditional

Starbucks

9

Module

1 CATERING in THEORY

warm up 1 What is hospitality?

Choose the best answer from the three definitions.

Hospitality is...

A a place for travellers, young or homeless people to stay.

B businesses that provide food, drink, accommodation or entertainment.

C what you get when you stay in hospital.

Activities

Business can mean: • the activity of making, buying, selling and supplying goods or services for money.

It’s been a pleasure to do business with you. • a company, a commercial organisation such as a shop or a factory.

They have got a small catering business.

accommodation The hospitality industry Hospitality is a word used in travel and tourism to describe the services a customer receives from an organisation or company such as catering, entertainment, accommodation, transport and other related tourist services. Businesses offering hospitality include restaurants, pubs, bars, clubs, hotels as well as sports and leisure facilities. Hospitality is a growing industry with hundreds of millions of people making use of it each year.

Two of the principal service areas of this industry are catering and accommodation.

We generally think of catering as organising food and drink services for social events or gatherings, but catering is also part of our everyday lives at school, at work, in hospitals and even when we travel.

By accommodation we usually mean the choice of where to stay when we are on holiday, but we also choose accommodation when we visit a place for work or for study and when we are travelling, for example on a ship or on a train.

reading comprehension 2 PET Read the text about the hospitality industry and choose the correct answer for each question.

1 Hospitality provides...

A accommodation. B catering. C entertainment. D all of these.

2 Which of these businesses offer hospitality?

A Bars. B Hotels. C Sports centres.

D All of these.

3 The hospitality industry is...

A growing.

B in decline.

C not very popular. D not changing.

4 Catering is organising food and drink for people...

A at work. B in many different social situations. C on holiday.

D outside.

5 Accommodation is available to...

A students. B business people.

C tourists.

D all of these people.

10

The World of Hospitality

| Module 1

Activities

vocabulary 3 Read the text again and find the words for the definitions below.

1 someone who buys goods or services from a shop, company etc. _____________________ 2 things that are intended to amuse or interest people _____________________ 3 services that are provided for free time _____________________ 4 a place where travellers can stay _____________________ 5 to provide people with food and drink _____________________

listening 4 1.02 Listen to a woman completing a hospitality review and fill in the missing information.

What are you reviewing?

Accommodation Catering Entertainment Other [please specify] _______________________________________ Enter the name of the company and its location ________________________________________________________________ Purpose of visit: Business Pleasure Other [please specify] ____________________________________________________________ Rating: terrible

poor

OK

good

excellent

Rate the following things by shading the appropriate number of stars.

Service

Cost

Facilities

Would you recommend it to your friends and family?

Quality Yes

No

Maybe

Click here to submit your review.

5

1.02

PET Listen again and decide if these statements are true (T) or false (F).

T F

1 The hotel is in East London.

2 The woman thinks the rating system looks complicated.

3 She decides it’s actually easy enough.

4 The hotel staff are unfriendly and unhelpful.

5 The hotel rooms are on special offer.

6 The gym is very big.

7 The hotel and rooms are clean and tidy.

8 The woman would definitely recommend this room to friends and family.

writing 6 Think of a place you know and complete a review form about it like the one above. You can review accommodation such as a hotel, a campsite, or a B&B; catering in a restaurant or a bar; or some kind of sports or leisure facilities like a funfair or a sports centre.

speaking 7 Work in pairs. Take turns to ask and answer questions about the place you are reviewing. Here are some questions to help you.

What’s the name...? • Where is...? • What is the purpose...? • How do you rate...? Why? • Would you recommend...? Why?/Why not?

11

Module 1 |

CATERING in THEORY

Types of accommodation

warm up 1 Where do you usually stay when you go on holiday?

vocabulary 2 Look at the pictures and match them with the different kinds of accommodation.

1 2 3 4 5 6 7 8 9

C hostel apartment villa campsite chalet B&B hotel cabin guesthouse

Independent tourists are people who want to make their own travel plans and are happy to find leisure and catering facilities without help. Young tourists of this kind tend to stay in hostels, because they are a cheap and easy way to make friends and explore a new place. Mature independent tourists, including families, often book an apartment or a villa so that they are free to do what they want when they want.

A second category of tourists are semi-independent. These are people who like to find some catering and leisure facilities nearby, but are also keen to have freedom of choice.

Staying in caravans, tents or camper vans on campsites is a cheap and convenient option as there are often catering and leisure activities on site.

Mountain or beach chalets are a good choice for people looking for high quality entertainment and leisure facilities. Alternatively a B&B (Bed and Breakfast) guarantees a meal every morning and often has bar and snack services, but there are not usually any other services. Hotels are ideal for people interested in organised travel with a variety of catering and leisure facilities available. Cabins on cruise ships also provide all-inclusive packages, but tend to be expensive. Guesthouses are small hotels which offer a low-cost and friendly option as they are usually run by families and are often in old farm or country houses.

A

B

C

D

E

F

G

H

I

Accommodation is uncountable in British English but countable in American English.

Activities

In British English ‘apartment’ only refers to holiday accommodation, whereas ‘flat’ refers to residential accommodation.

In American English ‘apartment’ is used in both cases.

reading comprehension 3 Read the text and complete the table with the types of accommodation from the text.

Accommodation for... independent travellers

semi-independent travellers

organised travellers

____________________________ ____________________________ ____________________________

____________________________ ____________________________ ____________________________

____________________________ ____________________________ ____________________________

12

| Module 1

reading comprehension 4 PET The people below are all looking for a particular type of accommodation. Read what they say about themselves and decide which type of accommodation would be the most suitable for them.

1 ‘I don’t like everything to be organised for me, but I do like a lot of activities and catering facilities. I often go on a skiing holiday or a beach holiday.’ ___________________________

John

2 ‘I love being outside close to nature. I like to be free to cook for myself, but it’s also good to know that there are things to do and places to eat all around.’

Peter

_____________________

3 ‘My ideal holiday is when I don’t need to think about anybody or anything and I don’t need to cook, but I like staying in small friendly places, maybe in the countryside.’

Anne

4 ‘I want my accommodation to be cheap and I want to be completely free to come and go as I want. I love meeting new people.’

______________________ 5 ‘I like luxurious accommodation with lots of bars, cafés and restaurants to choose from.

I like to be able to visit the gym or the swimming pool when I want. My only problem is I get seasick!’

_____________________

Michael

David

_____________________

writing 5 Write a short description like the ones in exercise 4 about what you look for in accommodation. Here are some useful expressions to help you.

I’m interested in...

I need/I don’t need...

I want/I don’t want...

It’s good to...

It’s fun to...

I like/I don’t like...

I love/I hate...

My ideal holiday is…

speaking 6 Work in pairs and read each other’s descriptions. Decide which kind of accommodation is suitable for your partner and tell him/her. Does he/she agree with you?

I think a campsite is a good idea for you because you like the countryside and you’re interested in some leisure activities and you don’t want to cook all the time. Do you agree?

B Yes, I do. I think a cabin on a cruise ship is the ideal accommodation for you as you want luxury and lots of different catering and leisure options. Do you agree?

A No, I don’t, because I get seasick!

A

13

Activities

The World of Hospitality

Module 1 |

CATERING in THEORY

Accommodation: services and facilities

warm up 1 Match these expressions with their definitions.

1 bed and breakfast 2 half board 3 full board a

Activities

when you eat two meals in a hotel when you eat b all your meals in a hotel a room for the c night and a meal the next morning

Services and facilities vary a lot depending on the type of accommodation you opt for.

When you book a room at a hotel you choose between: bed and breakfast, when you have a room for the night and a meal the next morning; half board, when you get breakfast and dinner; full board when you eat all your meals at the hotel.

In addition to this, most hotels, guest houses and B&Bs provide a TV, a desk and a hospitality tray in your room, which has things to make hot drinks. They also offer a housekeeping service, so staff clean your room and en suite bathroom and change your bedding and towels every day. Most luxury hotels also offer a complimentary wi-fi internet service, satellite TV, a hairdryer, an iron, toiletries, a safe in your room and early morning wake-up calls. At an extra cost, you can consume soft drinks and alcoholic beverages from the room’s minibar, order room service from reception, as well as making use of services such as laundry, valet parking and tourist services.

Nowadays, hotels at the high end of the market often have spa and fitness facilities, swimming pools, conference rooms, as well as restaurants and bars for guests to use.

reading comprehension 2 PET Read the text and decide if these sentences are true (T) or false (F).

1 Services and facilities are the same in all types of accommodation.

2 A hospitality tray provides you with things to make hot drinks in your room.

3 The housekeeping service is only available in luxury hotels.

4 In economy hotels you have to change your own bedding and towels.

5 All hotels have satellite TV in the bedrooms.

6 You don’t have to pay for an early morning wake-up call in luxury hotels.

7 You have to pay for drinks you consume from the minibar.

8 Most hotels have spa and fitness facilities nowadays.

T F

vocabulary 3 Read the text again and find the words for the definitions below.

1 joined to a bedroom 2 something you do not pay for 3 a service of washing and ironing clothes 4 food and drink delivered to your room 5 a service which parks your car for you 6 a telephone call you can receive to wake you up 7 without wires 8 a room cleaning service

14

en suite _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________

The World of Hospitality

| Module 1

Activities

vocabulary 4 Match these words with their pictures. hospitality tray • desk • hairdryer • iron • toiletries • safe • bedding • towels

towels 2 ____________________ 3 ____________________ 4 ____________________ 1 ____________________

listening 5 1.03 Listen to the conversation between a guest and the receptionist. Put a tick (✓) near the objects that are present and a cross (8) near the ones that are not present in the room.

4 iron

6 desk 1 towels

5 hairdryer 7 bedding 2 toiletries

3 safe

6 1.04 PET Listen to a guest checking in at the hotel reception. Fill in the missing information.

HOTEL INTERCONTINENTAL – PARIS Surname: _________________________________ First Name: ______________________________________ Address: ___________________________________________________________________________________ City: __________________________ Country: ____________________ Post Code: _____________________ Telephone: _________________________________ Mobile: _________________________________________ Email: _____________________________________________________________________________________ Type of room: [delete as appropriate] single room / double room single occupancy / double room with bath / shower / bath & shower Type of board: [delete as appropriate] full board / half board / B&B Arrival Date: _____________________ Departure Date: _____________________ Total: ______ nights I authorise the Paris Intercontinental Hotel to charge my credit card with the full amount due.

Lee Norris Credit Card type: ____________ Signature: ____________________________________ Room number: ___

speaking 7 Work in pairs. Role play the conversation between the hotel receptionist and the customer and complete the hotel registration form with your partner’s information.

A Good morning, Sir/Madam. Can B Yes, I’d like to check in, please.

I help you?

15

Activities

5 ____________________ 6 ____________________ 7 ____________________ 8 ____________________

Module 1 |

CATERING in THEORY

warm up 1 List the venues where you think there is catering.

catering Commercial versus non-profit catering

Activities

Catering is the provision of food and drink and it is divided into two basic sectors: commercial businesses, where the main aim is to make a profit, and non-commercial businesses (welfare), where the main aim is to provide a non-profit-making social service.

Further differences between the two sectors include the fact that commercial catering is open to a general market and competes with other catering outlets and so needs to balance food production costs, product quality and customer satisfaction.

In contrast, welfare catering services are open to a limited market, usually contract outside suppliers and provide good catering at reduced prices.

Commercial catering is usually found in hotels, restaurants, pubs, bars and cafĂŠs, but it can also be found in the transport industry in places such as railway stations, airports or motorway service stations and on trains, ships or aeroplanes.

Catering at private events such as wedding receptions or public events including rock concerts or football matches is also considered commercial.

Welfare catering ranges from providing food for workers at a subsidised price in factory or office block canteens, to catering in hospitals, schools or prisons, where people pay nothing or very little for the service.

reading comprehension 2 Read the text and complete the missing information in the table. Can you think of any more?

Commercial (profit)

Welfare (non profit)

main aim

(1) _________________________________ ____________________________________

to provide a service not to make a profit

kind of market and competition

it is open to a general market and competes with other outlets

(2) ______________________________ ________________________________

commercial considerations

to balance food production costs, product quality and customers’ satisfaction

(3) ______________________________ ________________________________

examples

hotels, restaurants, pubs, bars and cafĂŠs (4) _________________________________ (5) _________________________________ (6) _________________________________

(7) ______________________________ (8) ______________________________

16

The World of Hospitality

| Module 1

Activities

vocabulary 3 Read the text again and complete these sentences with the words from the box. canteen • profit • provision • reception • subsidised • welfare 1 Companies that run to help others and not to make money are non-____________ making.

2 There is an important ____________ this evening for all the VIPs. 3 I usually have lunch in the college ____________ because it’s good value.

4 People often complain that the ____________ system gives people an excuse not to go to work because they get money for doing nothing.

5 Nowadays a lot of children in the UK have free or ____________ school meals because their families can’t pay for them.

6 When there are wars or natural disasters, organisations like the Red Cross are responsible for the ____________ of emergency aid.

listening 4 1.05 Listen to the following conversations. Decide where the people are and what the relationship between the people is (friends, customers and waiter/waitress, customer and server, cabin staff and passenger, patient and server, student and server, server and public, etc.).

Venue

Relationship

Conversation 1

school canteen ____________________________________

_______________________________________

Conversation 2

____________________________________

_______________________________________

Conversation 3

____________________________________

_______________________________________

Conversation 4

____________________________________

_______________________________________

5

1.06 Mrs Taylor telephones the Grissino Restaurant to book a table for two. Read the conversation and

complete it with the expressions from the box. Then listen and check your answers.

Can I help you • certainly • for how many people • I’d like to reserve a table • Can I have your name • see you this evening

Can I help you Waiter Good afternoon, Grissino Restaurant. (1) ____________________________________?

Mrs Taylor Yes. You can. (2) ____________________________________, please.

Waiter (3) ____________________________________, Madam. For what day, please?

Mrs Taylor For today.

Waiter OK, so that’s the 9th. And what time?

Mrs Taylor Half past nine, please.

Waiter And (4) ____________________________________?

Mrs Taylor Just two.

Waiter (5) ____________________________________, please?

Mrs Taylor Mrs Taylor.

Waiter Could you spell that please, Madam?

Mrs Taylor Yes, it’s T-A-Y-L-O-R. Waiter Thank you. So, that’s a table for two at nine-thirty this evening. Thank you very much Mrs Taylor, (6) ____________________________________.

Mrs Taylor Lovely. Goodbye.

speaking 6 Work in pairs A and B. Role play similar telephone conversations to book a table. Take turns to play the waiter and the customer and use the conversation in exercise 5 to help you.

17

Module 1 |

CATERING in THEORY

warm up 1 What kind of food do you like to eat?

Do you have a favourite food outlet?

vocabulary 2 Match these different types of food and drink outlet with the pictures.

1 2 3 4 5 6

C café ethnic restaurant fast food restaurant fine dining restaurant pub takeaway

Activities

An outlet is a point from which goods are sold or distributed.

For example a fast food outlet is where fast food is sold; a designer outlet store is where designer clothes are sold.

Commercial catering There is a wide variety of commercial catering available.

Fast food outlets are popular nowadays. They are often part of a chain or franchise, so prices and products are always the same everywhere. They cook and serve food very quickly, specialising in dishes like burgers, kebabs and pizzas. They are usually either self-service restaurants, where you eat in, or takeaways, where you eat out.

Many ethnic restaurants also offer a takeaway or home delivery service. The most popular ones serve Chinese or Indian cuisine, but they often have an eat-in restaurant too with waiter service. They can offer either an à la carte menu, when all dishes are prepared to order, or a table d’hôte menu, when there is a fixed number of courses with a choice within each course.

Speciality restaurants serving steak, fish or vegetarian food also offer both kinds of menu. Generally more expensive fine dining or gourmet restaurants only have an à la carte menu and always offer waiter service.

In addition to restaurants, cafés, bars and pubs also provide catering. Cafés serve reasonably priced hot and cold drinks, light meals or snacks and are usually only open during the day. Bars and pubs are always open at night but increasingly they are serving food and drinks during the day too. Pubs tend to serve traditional home-cooked food, whereas bars serve European-style menus.

A

B

C

D

E

F

vocabulary 3 Read the text and match the words and expressions with their definitions.

1 à la carte menu 2 cafés 3 ethnic restaurants 4 fine dining 5 home delivery 6 table d’hôte menu 7 takeaway 8 waiter service

18

a b c d e f g h

1

informal restaurants serving reasonably priced dishes high quality food served to order by a waiter or waitress when all dishes are prepared to order when you order food over the phone and somebody brings it to your home when someone comes to your table to take your order and serve you when there is a fixed number of courses with a choice within each course restaurants serving food from foreign countries when you buy food in a restaurant but you eat it at home

| Module 1

reading comprehension 4 Read the text again and answer these questions.

1 Why do you know what to expect in chain restaurants?

2 What is the main characteristic of fast food restaurants?

3 Which are the most popular ethnic restaurants?

4 What kind of foods can you eat at a specialist restaurant?

5 When are cafés normally open?

6 How does pub and bar food usually differ?

writing 5 Complete this catering survey for the area you live in.

CATERING SURVEY [Please tick your answers.]

• What kind of restaurants are available in your area? specialist [please specify] ______________________

fast food outlets [please specify] ________________

• Is the service good?

Yes, usually.

Not always.

à la carte fine dining table d’hôte ethnic [please specify] _________________ other [please specify] __________________ Sometimes.

Not usually.

• How much does an average meal cost? ________________________________________________________ • Are they easy to reach using public transport?

Yes, they are.

• Are there many cafés/bars and pubs available in your area?

Yes, some are.

Yes, there are.

No, they aren’t.

No, there aren’t.

• What is good about them? [please specify]

cost

atmosphere

service

food and drink

other

• What could be improved? [please specify]

cost

atmosphere

service

food and drink

other

• Where would you recommend having an eat-in meal in your area and why? _________________________

__________________________________________________________________________________________ • Where would you recommend purchasing a takeaway meal in your area and why? ____________________

__________________________________________________________________________________________ • What catering services do you think are missing in your area? _____________________________________

6 Use the information in exercise 5 to write a short entry for an online guide about the catering services available in your area. Include a general introduction and some specific recommendations. You could give marks out of five for cost, atmosphere, service and food and drink and suggest the best dishes to try.

Remember to make it as inviting and interesting as possible.

Catering in London Rome has all kinds of different restaurants: specialist, ethnic, fast food as well as a wide range of fine dining restaurants, cafés, pubs and bars.

Best fast food restaurant…

Best ethnic restaurant…

19

Activities

The World of Hospitality

Module 1 |

CATERING in THEORY

warm up 1 Can you name any famous international food outlet chains? Do you have any in your country?

Activities

Peri-Peri or Piri-Piri is a very hot sauce made with red chilli peppers originating in the countries of southern Africa. When the Portuguese colonised Mozambique, they integrated Piri-Piri into their culinary tradition and then exported it to South Africa during the Gold Rush. It was later discovered and brought back to the UK.

Famous food outlet chains Fast food restaurants are often part of a chain or franchise. We all know McDonald’s, but how many of you also know Burger King, another US fast food restaurant with outlets all over the world, selling burgers, side orders, soft drinks and desserts? Most of us are familiar with KFC (Kentucky Fried Chicken) serving food inspired by spicy cuisine from the southern states of the USA. However, a new kind of speciality chicken restaurant is now very popular in the UK. South African Nando’s serves flame grilled chicken marinated in a spicy sauce called Peri-Peri .

You can even buy Nando’s sauces in supermarkets.

Of the many chains of pizzerias in the UK, the American Pizza Hut is very well-known for its lunchtime pizza and salad bar where you can eat as much as you want for a fixed price. British alternatives are Pizza Express and Ask, a more formal chain, serving pizza and Italian pasta dishes.

The Hard Rock Café is probably the best known theme restaurant, serving a combination of snacks and main courses like burgers, steaks, sandwiches, salads, alcoholic and soft drinks.

The main reason people visit Hard Rock Cafés is for the rock and roll memorabilia, not the food and drink. Nowadays, star quality, as well as the promise of fine dining, is making more and more people visit the exclusive restaurant chains of British TV celebrity chefs like Jamie Oliver’s Italian chain or French chef Raymond Blanc’s Brasserie Blanc chain of restaurants.

vocabulary 2 Read the text and complete this table with appropriate vocabulary. Can you add any more words to each column?

Food

Drinks

Types of meals/ courses

burgers, ________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________

soft drinks, ______ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________

side orders, _____ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________

20

Cooking/ Preparation techniques

Regional cooking

flame grilled, ____ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________

southern states of the USA, ________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________

| Module 1

reading comprehension 3 Read the text again and decide where you go if you want the following things. Be careful, there is more than one answer to some of the questions!

Where do you go...

1 for a burger?

2 if you like spicy food?

3 if you want pasta?

4 for fine dining?

5 to eat chicken?

6 to eat as much as you can for a fixed price?

7 to eat Italian food?

8 if you like rock’n’roll?

McDonald’s, Burger King, Hard Rock Café … _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________

4 Look at the extracts of the advertisements and match them with the types of restaurants. burger restaurant • pizzeria • celebrity chef restaurant • theme restaurant

Do you want an evening to remember: a great atmosphere, fine dining and a chance to meet a great British chef? Then book your table now at the opening night of Nigel Slater’s new London bistro.

Hurry! Tickets are selling fast!

Do you like watching old Western films?

Would you like to eat buffalo and snake meat while watching a saloon bar fight right out of the American Wild West? Then OK, Corral is the restaurant for you!

1 ____________________________________

2 ____________________________________

Choose the toppings you want! Help the chef prepare the dough and put your pizza in the wood oven. Then enjoy the authentic taste of Casa Vincenzo!

A little piece of Italy.

3 ____________________________________

Eat them with cheese, bacon, flame-grilled, spicy chicken or even vegetarian. Choose any topping you want. We cook all our burgers to order and serve them with side orders of fries and salad.

Come to Kings for the true fast food experience!

4 ____________________________________

speaking 5 PET Work in pairs. You and your friend are trying to decide where to go for a meal. Look at the four descriptions in exercise 4, then discuss and decide where you want to go.

A Where do you want to go for a meal?

B I like the idea of the theme restaurant. It’s very exciting.

C Oh, no! I don’t want to eat snake and buffalo...

21

Activities

The World of Hospitality

Module

1

A TASTE of LANGUAGE Vocabulary Compound nouns Compound nouns are words that are put together to form new ones. The first one acts like an adjective and it describes the second one. They can be written as one word, as two separate words or as a hyphenated word. takeaway

1

valet parking

wi-fi

Complete the table with the following words from module 1.

à la carte • aeroplane • bar • buffet • cabin • caravan • chalet • coach • ethnic • ferry • fine dining • hostel • housekeeping • laundry • pub • restaurant • room service • snack • table d’hôte • takeaway • taxi • train • valet parking • villa • wake-up call accommodation

hotel service

menus

catering outlet

transport

cabin

housekeeping

buffet

bar

aeroplane

________________ ________________ ________________ ________________

________________ ________________ ________________ ________________

________________ ________________ ________________ ________________

________________ ________________ ________________ ________________

________________ ________________ ________________ ________________

2 Choose the word that means the same.

1 franchise: 2 delivery: 3 spicy: 4 canteen: 5 complimentary: 6 welfare: 7 wi-fi: 8 leisure: 9 package: 10 recommend:

A agreement A extremely A cold A cellar A additional A business A cordless A food A adventurous A worry

B French B service B exciting B dining hall B free B cost B greet B free time B all-inclusive B start

C post C transfer C hot C kitchen C happy C spa C high-tech C sleep C independent C introduce

D sale D uniform D mild D toilet D nice D well-being D stereo D work D limited D advise

3 Read the clues and solve the anagrams to find the names of different types of restaurants.

1 where you eat in a place of work 2 the owner is a famous TV personality 3 it serves food from a different country 4 you can eat food like burgers and kebabs cooked very quickly 5 where you go if you want high quality food and waiter service 6 where you go if you want to be sure of what you find on the menu and how much it costs 7 you can eat particular foods like steak or vegetarian dishes in this kind of restaurant 8 it is a good place to go if you like a special atmosphere and unusual food

22

necaten telbyceri fech nitech tafs dofo inef ngidin

canteen ___________ ___________ ___________ ___________ ___________

shanfirce

___________

peliscyati meeth

___________ ___________

The World of Hospitality

| Module 1

Grammar Present simple vs Present continuous We use the Present simple to describe habitual actions and routines or things that are always true.

The most popular ethnic restaurants serve Chinese or Indian cuisine. How does pub and bar food differ?

We generally use the Present continuous with adverbs of frequency like always, usually, often, normally, sometimes, rarely, occasionally, seldom, hardly ever, never (ever) or time expressions like daily, twice a week, four times a month, every year…

Fast food restaurants are often part of a chain or franchise.

We use the Present continuous to describe an action which takes place at the time of speaking or to describe temporary situations, often with time expressions like now, at the moment, at present.

Right now people are drinking a coffee all over the world. Nowadays chefs are becoming very creative.

1

Underline the correct form of the verb.

1 Independent tourists are often booking/often book an apartment or a villa.

2 I am going/go out to eat every week.

3 Takeaway restaurants are becoming/become popular because they are providing/provide a cheap and convenient alternative to restaurants.

4 Nowadays, star quality, as well as the promise of fine dining, is making/makes more and more people visit the exclusive restaurant chains of TV celebrity chefs.

5 ‘Are you liking/Do you like your food, Sir?’ ‘Yes, I’m really enjoying/really enjoy it, thank you’.

6 ‘The buffet car is now open to customers. Today we are offering/offer a selection of hot and cold snacks and drinks...’.

2 Put each verb in the correct tense, Present simple or Present continuous.

1 The word hospitality _______________ (describe) many different services.

2 Increasingly, fast food chains _______________ (dominate) the food market in Europe and America.

3 We _______________ (cook) all our dishes to order in this restaurant.

4 Ugh! I _______________ (not want) to eat snake or buffalo!

5 Accommodation means where you _______________ (stay).

Zero conditional We use Zero conditionals when the if clause expresses a habitual condition, real events or universal situations or truths.

We use the Present simple both in the if clause and in the main clause.

If you stay in a youth hostel, you make a lot of friends.

When you book half board, you get breakfast and an evening meal.

3 Match the two parts of the sentences.

1 When you eat too much fast food, 2 If you like organised holidays, 3 If you eat in a canteen, 4 When you order a wake-up call, 5 If toiletries are complimentary,

a b c d e

you don’t get waiter service. the telephone rings in your room. you need an all inclusive package. you don’t have to pay. you get fat.

4 Translate the following text into your language.

When you cater for a social event, there are many things to consider: the venue, the type of event, the number of guests, the menu and any particular dietary needs like allergies or vegetarianism. Plan the menu carefully and make sure you cater for everybody. Visit the venue to decide what decorations you need. Check the number of guests so you can organise the seating. Above all, stay calm!

23

Module

1

TURN UP THE HEAT!

the stressful side of supper clubs

T

he cool thing in city eating right now is supper clubs, also known as ‘pop-ups’ . These are a mixture of a restaurant and a dinner party: more casual than the first, more businesslike than the second.

You pay money to visit a secret underground location, basically someone’s home, where you eat dinner, sitting with a group of strangers. I find the idea of being a supper club host very stressful because there is a performance aspect to cooking. Some people are good at this. Those who are very good at it become professional chefs, but even many domestic cooks love applause. How else can we explain the existence of Come Dine with Me, the popular British Channel 4 show where competitive cooks host dinner parties for strangers and try to win cash prizes as the best cook?

The truth is all cooks probably have an ideal audience.

Many of us cook well when alone, because there’s no one to please but ourselves. You can make a big plate of garlic-butter mushrooms on toast without offending anyone with the smell. Then again, many people don’t bother cooking solitary meals, thinking it’s not worth the effort. My own ideal audience is close family, because I know everyone’s dislikes and don’t feel judged. Though I say it myself, I do a decent family supper. By contrast, I am a terrible dinner-party cook. As soon as I know someone is coming to dinner I become afraid.

Suddenly I don’t remember how to cook. Being a food writer doesn’t help because people expect me to be a good cook, which makes me panic. I put my faith in cookbooks, and make the classic mistake of trying new dishes, which never quite work.

If you want to get a good meal at my house, please don’t tell me you’re coming round. Just turn up, ideally on a weeknight. I can’t promise culinary fireworks, but I can promise good quality food and atmospheric candles all free of charge in a top secret supper club!

Source: The Telegraph ‘Pop-ups’ are temporary restaurants often operated in people’s homes. People usually advertise their supper nights through social media networks.

24

The World of Hospitality

| Module 1

reading comprehension 1 PET Read the article and choose the correct answer, A, B, C or D. 1

Supper clubs are...

A new restaurants.

B very casual.

C in people’s homes.

D underground.

2 What does the writer find stressful about supper clubs?

A The idea of eating with strangers.

B The idea of performing in front of others.

C The fact that there is money involved.

D The fact that other people see her home.

3 Come Dine with Me is...

A a popular US TV show.

B based on a competitive dinner party.

C a programme about friends cooking dinner for each other.

D a famous British supper club.

4 Which of these statements is true?

A Different people cook well in different situations.

B It’s not worth cooking just for yourself.

C We all cook well when we’re alone.

D We all prefer cooking for other people.

5 The author...

A can’t cook very well.

B hates cooking for her family.

C is afraid of cooking at dinner parties.

D loves cooking garlic-butter mushrooms on toast.

6 If you want to get a good meal at her house, you need to...

A give her a new recipe to follow.

B go at the weekend.

C pay a lot of money.

D turn up uninvited.

2 Read the article again and answer these questions.

1 Do you agree with the author of the article that hosting a supper club is stressful? Why?/Why not?

2 Who is your ideal audience when cooking?

3 Do you know of any supper clubs near where you live? Do you think they could be successful?

listening 3 1.07

PET You will hear some information about a new pop-up restaurant. For each question, fill in the missing information in the numbered space.

Secret Gourmet Pop-Up

Number of places: (2) _________________________ Location: (1) ____________________________________ Cost: (5) ____________________________________ Time: every (3) ______________ at (4) ______________ et@gmail.co.uk or telephone: (6) ___________ For more information and to reserve a place email secretgourm

writing 4 PET

Write a short email (35-45 words) to Nick Simons, the Secret Gourmet host. In your email:

• reserve two places for the next Secret Gourmet night; • tell him you are allergic to nuts; • ask for directions on how to get there.

speaking 5 Work in pairs. Imagine you and your partner want to host a supper club together. Decide:

• what kind of food you want to prepare (fast food, fine dining, vegetarian, etc.); • the ambience you want to create (sophisticated, casual, retro, etc.); • where and when to host the supper club (in somebody’s house, on somebody’s boat, etc., every week, month, etc.); • how many guests you can host (decide on a maximum number but consider your venue); • any other information (theme/costume/entertainment, etc.).

25

Module

1

The World of Hospitality

MOVE to the CATERING NET in THEORY Starbucks Log in!

1

1.08 What do you know about coffee? Decide if these statements are true (T) or false (F). Then listen and check your answers.

T F 1 Columbia is the top coffee producer in the world.

2 Coffee is originally from Ethiopia.

3 The word coffee comes from the French language.

4 Coffee keeps people awake.

5 People in Finland consume more coffee per person than any other nation.

6 In 2001 Brazil produced a coffee-scented postage stamp.

P asswords Types of coffee drinks

G

americano espresso turkish coffee lossary cappuccino caffé mocha caffé latte caffé macchiato skinny latte latte macchiato frappuccino

2 Match the type of coffee with how you prepare it.

1 americano a 2 cappuccino b 3 caffé mocha c 4 caffé macchiato d 5 skinny latte 6 latte macchiato e

f

Add a small amount of steamed milk to espresso.

Add a shot of espresso to steamed milk.

Add hot water to espresso.

Add low fat steamed and frothed milk to espresso in a 3:1 ratio.

Add steamed, frothed milk and cocoa to espresso.

Add steamed milk, frothed milk and espresso in equal amounts.

K eywords

ON THE NET! 3

Have a look at this video and answer these questions.

1 In which city did Starbucks originate?

2 When did the first Starbucks open?

3 Where did Howard Schultz go in 1982?

4 What was Howard Schultz’s job at the time?

5 What did he start selling by the cup?

6 How many countries are Starbucks present in now?

Log out!

4 Ask and answer in pairs.

1 What kind of coffee or other drink do you like?

2 Do you like to sit and chat while you are in a café?

3 Have you ever been to Starbucks cafés?

4 Where do you usually drink coffee or other drinks?

5 Do you like the idea of cafés where you can order exactly the same drink all over the world?

26

www.britishcoffeeassociation.org www.ncausa.org http://kidshealth.org/ http://starbucks.co.uk/

Excellent! is an English course that helps learners to develop the necessary written and oral communication skills for today’s world of catering.

INTERMEDIATE TO UPPER INTERMEDIATE B1-B2

With its clear layout and presentation, in-depth analysis of the world of catering and the use of authentic articles and multimedia material (videos and internet links), this course combines both theoretical concepts and practical know-how and concentrates on the systematic expansion of reading, listening, writing and speaking skills.

Further material and activities can be downloaded from www.elionline.com

For the student

For the teacher

Coursebook

Teacher’s Pack

• Online resources on www.elionline.com

• 2 audio CDs • Teacher’s Flip Book • CD-ROM Test Maker • Online resources on www.elionline.com

ISBN 978-88-536-1404-9

ISBN

www.elionline.com

ONLINE RESOURCES