Excellent web

‘Good food is like music you can taste, colour you can smell.

There is excellence all around you.

You need only to be aware to stop and savour it.’ Gusteau, from the film Ratatouille

Contents MODULES

1 2 3 4 5 6

The world of Hospitality p. 9

In the Kitchen p. 27

Foods and Preparation p. 55

Cooking p. 83

Menus p. 103

Safety and Nutrition p. 125

CATERING in THEORY Accommodation • The hospitality industry • Types of accommodation • Accommodation: services and facilities

Catering • Commercial versus non-profit catering • Commercial catering • Famous food outlet chains

The staff • Meet the restaurant staff • Kitchen brigade • A chef’s uniform • Hygiene

The kitchen and the equipment • Kitchen areas • Equipment • Food preparation appliances • Cooking and refrigerating appliances • Cookware • Kitchen knives • Kitchen utensils

Food stores and supplies • Sourcing suppliers • Different kinds of suppliers • Ordering and storing food

Food preparation • Pulses • Cereals • Cooking fats • Fruit and vegetables

Food preservation • Physical methods • Chemical methods • Physical-chemical and biological methods

Cooking techniques • Water cooking techniques • Fat cooking techniques • Heat cooking techniques • Mixed cooking techniques • Recipes

What’s in a menu?

• Designing menus • Menu formats • Understanding menus

Special menus • Breakfast, lunch and dinner menus • Wine and dessert menus • Cheese menus • Banqueting and special events menus • Religious menus

Health and safety • HACCP • HACCP principles • Critical control points and critical limits • Food transmitted infections and food poisoning • Risks and preventive measures to combat food contamination

Diet and nutrition • The eatwell plate • Organic food and Genetically Modified Organisms (GMOs) • The Mediterranean diet • Food intolerances and allergies • Alternative diets: macrobiotics and vegetarianism • Alternative diets: raw food, fruitarian and dissociated diets

• Meat • Poultry • Eggs • Fish

A TASTE of LANGUAGE

TURN UP THE HEAT!

MOVE to the NET

ONLINE WORKSHEETS

Vocabulary • The world of hospitality • Compound nouns

Grammar • Present simple vs Present continuous • Zero conditional

The stressful side of supper clubs

Starbucks

• Accommodation in the UK: from Youth Hostel Accomodation to deluxe suites at Claridge’s or the Dorchester hotels • Couch surfing and home exchanges • Hotel staff positions • Bubba Gump chain: history and typical menus

Vocabulary • Kitchen staff and equipment

Grammar • Imperative • Linkers

Green restaurants

Eco-friendly pizzeria

• A waiter’s uniform: from cafés to fine dining restaurants • Cake-making tins and utensils • Food mixers vs food processors with recipes • Fish kettle: origins and how to cook salmon in a fish kettle

Vocabulary • Food and preparing

Grammar • The future • First conditional

Preparing a turkey

How to carve a watermelon into a rose

• Porridge: origins and recipes • Different types of pastry • Butter in Anglo-Saxon cooking vs oil in Mediterranean cooking • Potato preparation and cuts • The art of sushi

Vocabulary • Preservation and cooking • Suffixes

Grammar • Past simple and Past continuous • Modals (1)

Learning to cook

How to make pancakes

• Lactic acid fermentation and yogurt-making recipes • New cooking techniques • Heat transmission • Conduction, convention and radiation • Mixed cooking technique recipes

Vocabulary • Menus

Grammar • Comparatives and superlatives • Past simple vs Present perfect simple

How menus manipulate diners

eMenus

• Kids menus • English breakfast menus • Afternoon tea menus • Wedding recipes

Vocabulary • Health, safety and nutrition

Grammar • Second and third conditional • Modals (2) of deduction

How about some organic food?

Slow food

• HACCP tools: flowcharts and decision trees • Teenage and sports diets • Eating disorders • Healthy recipes • Vegetarian and macrobiotic recipes

MODULES

7 8

Service p. 157

Applying for a Job p. 187

CATERING in THEORY Service • Preparing for service • How to serve • Different types of service • Buffet service and finger food • Problems and complaints

Bar and drinks • Types of bar • Bar service • Understanding and serving wine • Wine appellation

Job descriptions • How to become a chef • How to become a bartender, a sommelier or waiting staff • How to become a food and beverage manager

Getting a job • How to write a Curriculum Vitae • How to write a covering letter • Job advertisements and interviews

• Beer • Spirits • Cocktails

Culinary Culture DOSSIERS

1 2 3 4 5

Culinary Geography

UK vs USA • Food in the UK • Food in the USA

p. 206

Culinary Habits p. 214

Society and Identity

• British cuisine: traditions and festivities • American cuisine: traditions and festivities

• Multicultural London • Multicultural New York

p. 222

Food Blogs p. 230

Institutions p. 238

move to movies

• British food blogs • American food blogs

• UK institutions • American institutions

• Julie & Julia

p. 246

Word Bank

p. 254

Conversion Charts p. 263

• Chocolat

• Ratatouille

• No Reservations

A TASTE of LANGUAGE

TURN UP THE HEAT!

MOVE to the NET

ONLINE WORKSHEETS

Vocabulary • Service and the bar

Grammar • Present perfect simple vs Present perfect continuous • Past perfect simple vs Past perfect continuous

It’s happy hour for cocktails

The Bloody Mary cocktail

• Table setting • Finger food recipes • Recipes for cooking with wine • Alcohol-free cocktails, shakes, smoothies and lassis

Vocabulary • Job applications • Personal qualities and responsibilities

Grammar • The passive • Modals (3)

The transformation of food

An interview with Gordon Ramsay

• Famous Italian catering schools • A new professional figure: the water sommelier • Tips: how to keep your guests happy • Culinary internships and courses

GOING DEEPER

Cooking CLIL

ONLINE WORKSHEETS

A gastronomic tour of Wales

Cooking art The history of food in art

• Traditional Northern food UK: Yorkshire pudding recipe • Southern Soul food USA: Clam chowder recipe • Food in Australia: from ‘barbies’ to ‘bush tucker’

MOVE to the NET Contemporary art Food and religious festivals

Cooking history The history of food in Britain

• Easter food: Simmel cake recipe • American holiday food: Pecan pie recipe • South East Asian sweet recipes

MOVE to the NET Britain’s wild foods Street food from around the world

Cooking literature The Mistress of Spices

• Borough Market London • New York City dining • Herbs and spices from around the world

MOVE to the NET

Chicken Tikka Masala Travel food blogs

Cooking media Celebrity chefs

• Famous British food blogs • Newspaper and food guide reviews • From food blogs to food books

MOVE to the NET Cook it Raw EU institutions

Cooking law Food security

MOVE to the NET

Would you pay £9 for a sandwich?

• Fair trade vs food miles • Recent EFSA regulations • Crop and market prices

Welcome to è il nuovo corso di inglese tecnico settoriale rivolto agli Istituti Professionali indirizzo “Servizi per l’enogastronomia e l’ospitalità alberghiera”, articolazioni Enogastronomia e Servizi di sala e vendita.

In queste pagine troverai alcune informazioni per imparare a usare il tuo libro di testo.

Il volume si articola in 8 moduli dal contenuto tecnico e settoriale e 5 dossier di civiltà, organizzati in questo modo: Catering in theory • Ogni modulo si suddivide in diversi capitoli in cui vengono presentati testi teorici che affrontano i temi tecnici e settoriali e articoli autentici di approfondimento. Per ognuno dei testi sono previste attività basate sulle skills.

• Un’apposita icona segnala inoltre le attività di preparazione alle certificazioni Cambridge (PET e FCE) con un approccio graduale.

• A conclusione di ogni percorso tematico è prevista un’attività di Exam practice, per preparare gli studenti all’Esame di Stato.

Culinary culture La ricca sezione di civiltà di Excellent! rappresenta una novità importante che offre un confronto culturale tra la realtà britannica e quella statunitense (UK vs US).

I cinque dossier esplorano tradizioni, usanze e specialità culinarie attraverso percorsi geografici, storici, sociali, multimediali e istituzionali.

La sezione A taste of language si divide in due parti.

• Vocabulary dove gli studenti potranno sviluppare e consolidare il lessico specifico e tecnico già incontrato all’interno del modulo, così da ampliare gradualmente la quantità di termini pertinenti alla microlingua settoriale del loro corso di studi e rafforzare la capacità di usarli attivamente nel contesto adeguato. I box linguistici offrono spunti di riflessione su alcune caratteristiche della lingua inglese (es. uso dei suffissi).

• Grammar dove vengono brevemente presentate ed esercitate diverse strutture grammaticali con un approccio graduale e di contestualizzazione in cui gli studenti troveranno esempi che riprendono il lessico e le strutture incontrati nel corso del modulo in questione. La pagina di grammatica si chiude sempre con un esercizio di traduzione dall’inglese verso l’italiano nei primi moduli e dall’italiano verso l’inglese negli ultimi.

Puoi scaricare gratuitamente dal sito www.elionline.com i seguenti materiali: materiale didattico supplementare | tutti gli audio in formato MP3 | FLIP BOOK

PET indica le attività utili per la

preparazione all’esame PET

FCE indica le attività utili per la

preparazione all’esame FCE

A indica la tipologia di prova

per la preparazione all’Esame di Stato (A, B, C o D)

La sezione Turn up the heat!

(Going Deeper nei cinque dossier), guida gli studenti allo sviluppo delle abilità linguistiche. Presente alla fine di ogni modulo, offre un approfondimento di uno dei temi trattati.

Una delle principali novità di Excellent! è la pagina Move to the net che chiude ogni modulo.

Qui lo studente troverà un’ampia selezione di materiale multimediale autentico e attuale.

La pagina si articola in quattro parti: • il Log in! presenta un’attività di warm up che introduce l’argomento proposto nel video; • Passwords elenca le parole di più difficile comprensione presenti nel video ed è accompagnato da un esercizio che mira a consolidarne la memorizzazione; • On the net! presenta il video ed è seguito da attività di comprensione. Tutti i video di questa sezione sono inseriti nel FLIP BOOK; • il Log out! presenta esercizi di personalizzazione sul tema trattato.

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Altra novità assoluta del corso Excellent! è la sezione Move to movies dedicata all’analisi di film contemporanei a partire da uno dei temi trattati nel testo. Si propone un lavoro graduale e completo di ricezione e produzione linguistica. Le clip analizzate si possono vedere sul FLIP BOOK.

I cinque dossier di civiltà si chiudono con la sezione Cooking CLIL in cui viene presentato un percorso interdisciplinare che si ricollega a materie curricolari ed extra-curricolari. La pagina include inoltre la sezione Move to the net in cui viene presentato un video sul tema trattato, seguito da un’attività di comprensione.

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Il Flip Book è un supporto didattico ricchissimo di risorse e strumenti da utilizzare con la lavagna interattiva (LIM) per coinvolgere gli studenti e rendere la lezione più interessante ed efficace, ma può essere utilizzato anche a casa dallo studente in modo autonomo e semplice.

Contiene l’intero volume in formato multimediale e raccoglie tutte le risorse del corso in un unico ambiente: tutto il materiale audio, i video delle sezioni Move to the net e le clip dei film inseriti nella sezione Move to movies. Tutti i siti indicati come spunti di approfondimento sono attivati.

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Il Flip Book è dotato al suo interno di una Guida all’uso per scoprire le risorse e gli strumenti a disposizione.

Module

1

The World of Hospitality CATERING in THEORY

TURN UP THE HEAT!

Accommodation Catering

The stressful side of supper clubs

A TASTE of LANGUAGE

MOVE to the NET

VOCABULARY The world of hospitality Compound nouns GRAMMAR Present simple vs Present continuous Zero conditional

Starbucks

9

Module

1 CATERING in THEORY

warm up 1 What is hospitality?

Choose the best answer from the three definitions.

Hospitality is...

A a place for travellers, young or homeless people to stay.

B businesses that provide food, drink, accommodation or entertainment.

C what you get when you stay in hospital.

Activities

Business can mean: • the activity of making, buying, selling and supplying goods or services for money.

It’s been a pleasure to do business with you. • a company, a commercial organisation such as a shop or a factory.

They have got a small catering business.

accommodation The hospitality industry Hospitality is a word used in travel and tourism to describe the services a customer receives from an organisation or company such as catering, entertainment, accommodation, transport and other related tourist services. Businesses offering hospitality include restaurants, pubs, bars, clubs, hotels as well as sports and leisure facilities. Hospitality is a growing industry with hundreds of millions of people making use of it each year.

Two of the principal service areas of this industry are catering and accommodation.

We generally think of catering as organising food and drink services for social events or gatherings, but catering is also part of our everyday lives at school, at work, in hospitals and even when we travel.

By accommodation we usually mean the choice of where to stay when we are on holiday, but we also choose accommodation when we visit a place for work or for study and when we are travelling, for example on a ship or on a train.

reading comprehension 2 PET Read the text about the hospitality industry and choose the correct answer for each question.

1 Hospitality provides...

A accommodation. B catering.

2 Which of these businesses offer hospitality?

A Bars.

B Hotels.

3 The hospitality industry is...

A growing.

B in decline.

4 Catering is organising food and drink for people...

A at work.

B in many different social situations.

5 Accommodation is available to...

A students.

B business people.

10

C entertainment.

D all of these.

C Sports centres.

D All of these.

C not very popular.

D not changing.

C on holiday.

D outside.

C tourists.

D all of these people.

The World of Hospitality

| Module 1

__accommodation 1 alloggio ______________ 6 impresa 2 azienda ________________ 7 intrattenimento 3 strutture per il tempo libero ________________ 8 ristorazione ________________ 9 trasporto 4 cliente 5 eventi sociali ________________ 10 viaggiare

Activities

vocabulary 3 Read the text again and find the English equivalents for these words and expressions. ________________ ________________ ________________ ________________ ________________

listening 4 1.02 Listen to a woman completing a hospitality review and fill in the missing information.

What are you reviewing?

Accommodation Catering Entertainment Other [please specify] _______________________________________ Enter the name of the company and its location ________________________________________________________________ Purpose of visit: Business Pleasure Other [please specify] ____________________________________________________________ Rating: terrible

poor

OK

good

excellent

Rate the following things by shading the appropriate number of stars.

Service

Cost

Facilities

Would you recommend it to your friends and family?

Quality Yes

No

Maybe

Click here to submit your review.

5

1.02

PET Listen again and decide if these statements are true (T) or false (F).

T

1 The hotel is in East London.

2 The woman thinks the rating system looks complicated.

3 She decides it’s actually easy enough.

4 The hotel staff are unfriendly and unhelpful.

5 The hotel rooms are on special offer.

6 The gym is very big.

7 The hotel and rooms are clean and tidy.

8 The woman would definitely recommend this room to friends and family.

F

writing 6 Think of a place you know and complete a review form about it like the one above. You can review accommodation such as a hotel, a campsite, or a B&B; catering in a restaurant or a bar; or some kind of sports or leisure facilities like a funfair or a sports centre.

speaking 7 Work in pairs. Take turns to ask and answer questions about the place you are reviewing. Here are some questions to help you.

What’s the name...? • Where is...? • What is the purpose...? • How do you rate...? Why? • Would you recommend...? Why?/Why not?

11

Module 1 |

CATERING in THEORY

Types of accommodation

warm up 1 Where do you usually stay when you go on holiday?

vocabulary 2 Look at the pictures and match them with the different kinds of accommodation.

1 2 3 4 5 6 7 8 9

C hostel apartment villa campsite chalet B&B hotel cabin guesthouse

Independent tourists are people who want to make their own travel plans and are happy to find leisure and catering facilities without help. Young tourists of this kind tend to stay in hostels, because they are a cheap and easy way to make friends and explore a new place. Mature independent tourists, including families, often book an apartment or a villa so that they are free to do what they want when they want.

A second category of tourists are semi-independent. These are people who like to find some catering and leisure facilities nearby, but are also keen to have freedom of choice.

Staying in caravans, tents or camper vans on campsites is a cheap and convenient option as there are often catering and leisure activities on site.

Mountain or beach chalets are a good choice for people looking for high quality entertainment and leisure facilities. Alternatively a B&B (Bed and Breakfast) guarantees a meal every morning and often has bar and snack services, but there are not usually any other services. Hotels are ideal for people interested in organised travel with a variety of catering and leisure facilities available. Cabins on cruise ships also provide all-inclusive packages, but tend to be expensive. Guesthouses are small hotels which offer a low-cost and friendly option as they are usually run by families and are often in old farm or country houses.

A

B

C

D

E

F

G

H

I

G lossary are keen to hanno voglia di run gestite

Accommodation is uncountable in British English but countable in American English.

Activities

In British English ‘apartment’ only refers to holiday accommodation, whereas ‘flat’ refers to residential accommodation.

In American English ‘apartment’ is used in both cases.

reading comprehension 3 Read the text and complete the table with the types of accommodation from the text.

Accommodation for... independent travellers

semi-independent travellers

organised travellers

____________________________ ____________________________ ____________________________

____________________________ ____________________________ ____________________________

____________________________ ____________________________ ____________________________

12

| Module 1

reading comprehension 4 PET The people below are all looking for a particular type of accommodation. Read what they say about themselves and decide which type of accommodation would be the most suitable for them.

1 ‘I don’t like everything to be organised for me, but I do like a lot of activities and catering facilities. I often go on a skiing holiday or a beach holiday.’ ___________________________

John

2 ‘I love being outside close to nature. I like to be free to cook for myself, but it’s also good to know that there are things to do and places to eat all around.’

Peter

_____________________

Anne

4 ‘I want my accommodation to be cheap and I want to be completely free to come and go as I want. I love meeting new people.’

3 ‘My ideal holiday is when I don’t need to think about anybody or anything and I don’t need to cook, but I like staying in small friendly places, maybe in the countryside.’

______________________ 5 ‘I like luxurious accommodation with lots of bars, cafés and restaurants to choose from.

I like to be able to visit the gym or the swimming pool when I want. My only problem is I get seasick!’

_____________________

Michael

David

_____________________

writing 5 Write a short description like the ones in exercise 4 about what you look for in accommodation. Here are some useful expressions to help you.

I’m interested in...

I need/I don’t need...

I want/I don’t want...

It’s good to...

It’s fun to...

I like/I don’t like...

I love/I hate...

My ideal holiday is…

speaking 6 Work in pairs and read each other’s descriptions. Decide which kind of accommodation is suitable for your partner and tell him/her. Does he/she agree with you?

I think a campsite is a good idea for you because you like the countryside and you’re interested in some leisure activities and you don’t want to cook all the time. Do you agree?

B Yes, I do. I think a cabin on a cruise ship is the ideal accommodation for you as you want luxury and lots of different catering and leisure options. Do you agree?

A No, I don’t, because I get seasick!

A

13

Activities

The World of Hospitality

Module 1 |

CATERING in THEORY

Accommodation: services and facilities

warm up 1 Match these expressions with their definitions.

1 bed and breakfast 2 half board 3 full board

a

when you eat two meals in a hotel when you eat b all your meals in a hotel a room for the c night and a meal the next morning

G lossary

Activities

book prenoti high end alto livello

Services and facilities vary a lot depending on the type of accommodation you opt for.

When you book a room at a hotel you choose between: bed and breakfast, when you have a room for the night and a meal the next morning; half board, when you get breakfast and dinner; full board when you eat all your meals at the hotel.

In addition to this, most hotels, guest houses and B&Bs provide a TV, a desk and a hospitality tray in your room, which has things to make hot drinks. They also offer a housekeeping service, so staff clean your room and en suite bathroom and change your bedding and towels every day. Most luxury hotels also offer a complimentary wi-fi internet service, satellite TV, a hairdryer, an iron, toiletries, a safe in your room and early morning wake-up calls. At an extra cost, you can consume soft drinks and alcoholic beverages from the room’s minibar, order room service from reception, as well as making use of services such as laundry, valet parking and tourist services.

Nowadays, hotels at the high end of the market often have spa and fitness facilities, swimming pools, conference rooms, as well as restaurants and bars for guests to use.

reading comprehension 2 PET Read the text and decide if these sentences are true (T) or false (F).

1 Services and facilities are the same in all types of accommodation.

2 A hospitality tray provides you with things to make hot drinks in your room.

3 The housekeeping service is only available in luxury hotels.

4 In economy hotels you have to change your own bedding and towels.

5 All hotels have satellite TV in the bedrooms.

6 You don’t have to pay for an early morning wake-up call in luxury hotels.

7 You have to pay for drinks you consume from the minibar.

8 Most hotels have spa and fitness facilities nowadays.

T

F

vocabulary 3 Read the text again and find the words for the definitions below.

1 joined to a bedroom 2 something you do not pay for 3 a service of washing and ironing clothes 4 food and drink delivered to your room 5 a service which parks your car for you 6 a telephone call you can receive to wake you up 7 without wires 8 a room cleaning service

14

en suite _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________

The World of Hospitality

| Module 1

Activities

vocabulary 4 Match these words with their pictures. hospitality tray • desk • hairdryer • iron • toiletries • safe • bedding • towels

towels 2 ____________________ 3 ____________________ 4 ____________________ 1 ____________________

listening 5 1.03 Listen to the conversation between a guest and the receptionist. Put a tick (✓) near the objects that are present and a cross (8) near the ones that are not present in the room.

6

1 towels 2 toiletries 3 safe 1.04

4 iron 5 hairdryer

6 desk 7 bedding

PET Listen to a guest checking in at the hotel reception. Fill in the missing information.

HOTEL INTERCONTINENTAL – PARIS Surname: _________________________________ First Name: ______________________________________ Address: ___________________________________________________________________________________ City: __________________________ Country: ____________________ Post Code: _ ____________________ Telephone: _________________________________ Mobile: _________________________________________ Email: _____________________________________________________________________________________ Type of room: [delete as appropriate] single room / double room single occupancy / double room with bath / shower / bath & shower Type of board: [delete as appropriate] full board / half board / B&B Arrival Date: _____________________ Departure Date: _____________________ Total: ______ nights I authorise the Paris Intercontinental Hotel to charge my credit card with the full amount due.

Lee Norris Credit Card type: ____________ Signature: ____________________________________ Room number: ___

speaking 7 Work in pairs. Role play the conversation between the hotel receptionist and the customer and complete the hotel registration form with your partner’s information.

A Good morning, Sir/Madam. Can B Yes, I’d like to check in, please.

I help you?

15

Activities

5 ____________________ 6 ____________________ 7 ____________________ 8 ____________________