NEED TO KNOW

NEED

TO KNOW

CURRENCY EXCHANGE

The currency in Canada is Canadian Dollar (CAD). Exchanging Euros, USD and other currencies is recommended for travel to Canada.

CASH AND

CREDIT CARDS

We suggest you carry some cash for taxis, tips and other items if you will be spending any time in the country. It is also recommended that you notify your credit card companies that you will be traveling internationally. Visa and Mastercard are commonly accepted, even for small transactions.

ENTRY

REQUIREMENTS

For visitors, entry requirements differ slightly depending on place of birth, length of stay, and what items accompany the traveler. Please ensure you’ve reviewed the current requirements for entry into Canada and that all relevant documents needed are valid for entry and uploaded to the ArriveCan system. All travelers, regardless of origin, are welcome to visit Canada if they can show evidence of a certificate of full vaccination against COVID and a negative test (PCR or other approved test) taken within 72 hours of departure when traveling to Canada. For more information please visit https://travel.gc.ca/travel-covid.

LOCAL

LANGUAGE

The official language in British Columbia is English.

MOBILE DEVICE

SERVICES

Check with your mobile phone provider to find out about roaming charges that will apply as well as the option of adding an international data plan. There is no cell service at Halcyon Resort or in the Kingfisher tenure. Wifi will be available at most restaurants and hotels so communication via Wifi is most efficient. We have a strong WiFi signal on property at Halcyon Resort.

LOCAL

TIMEZONE

The town of Nakusp, where Halcyon Hot Springs Resort is located, adheres to the Pacific Standard Time (PST) zone.

ELECTRICAL

CURRENT

Canada utilizes the standard voltage and frequency used in North America, with a voltage of 120 V and a standard frequency of 60 Hz. If you are traveling to Canada from Europe, you will need both a power plug adapter and voltage converter to protect your devices while in Canada.

CHECK-IN AND

CHECKOUT

Check-in time at Halcyon is 3:30 PM on your day of arrival. Checkout is 10:00 AM on your day of departure. Access to your room is not guaranteed before or after these hours.

COMMERCIAL AIRPORT

ARRIVAL SERVICE

The closest airport is Kelowna Airport (YLW), which is located 3.5 - 5 hours from Halcyon Hot Springs Resort. Round trip ground transport is provided. Heli transfers are available for an additional cost weather and availability permitting. If you are interested in a heli transfer, please connect with your Experience Team.

PRIVATE AIRPORT

ARRIVAL

The closest private airport is located in Kelowna (YLW). Please connect with your Experience Team to coordinate your pickup if flying private.

GRATUITIES AND TIPPING

Eleven does not impose mandatory gratuities. Tipping the guides and staff is optional, but if you decide you would like to, you will have the opportunity to leave gratuity in the form of cash or add it to the final invoice at the end of your stay.

Tips for lodge staff and guides are discretionary. If you choose to leave a gratuity, it will be split between the guide team and the lodge team and distributed based upon shifts worked during your stay unless otherwise specified.

PAYMENT AND

CANCELLATION POLICY

Please refer to our website for updated information regarding our deposit and cancellation policy: https:// elevenexperience.com/cancellation-policies

TRIP

INSURANCE

WE HIGHLY RECOMMEND the purchase of trip cancellation insurance. The Eleven team can help you arrange trip cancellation insurance with Global Rescue. Please ask your sales representative for more information.

COVID-19 UPDATE

The safety of our guests and team members is our number one concern. The impacts of COVID-19 have been widespread and we have adjusted and enhanced our operating policies accordingly. For information on steps we are taking to protect the health and safety of our guests and employees, please visit our COVID-19 Update Page: https://elevenexperience.com/COVID-19-Update/

MASK

REQUIREMENT

Per British Columbia regional guidelines, masks are to be worn (by all over the age of 5) in all common areas except while seated at a table in dining areas. There are exemptions for people with certain health conditions who cannot wear one. If you have questions, please reach out to your Experience Team.

ELEVEN CONTACT

INFORMATION

ELEVEN HEADQUARTERS

+1 800.903.7761 (Toll-Free) +1 970.237.5985 (International) reservations@elevenexperience.com

HALCYON RESORT LOBBY

+1 250-265-3554

KINGFISHER EXPERIENCE TEAM

kingfisherexperienceteam@elevenexperience. com

NEXT STEPS

Pre-Planning will continue with your Experience Team from now until your departure from Kingfisher Heli. We will work with you to customize your dream itinerary and will be available for any pre-arrival questions. We are thrilled that you have decided to stay with us at Kingfisher Heli! Please do not hesitate to contact us if you have any questions. We are looking forward hosting you and making your trip to British Columbia an unforgettable experience.

CALL US: +1 800.903.7761 (Toll-Free) +1 970.237.5985 (International) EMAIL US: kingfisherexperienceteam@ elevenexperience.com Or visit ElevenExperience.com