Sherbet Electric
Driver re-brand presentation
Taxi s R w i i d th e it out safely
Poor experience
Ride hailing app provide a useful booking services, but the quality of the experience and safety for the passenger can be lacking and
‘Meter anxiety’
Metered fares result in unpredictable costs and passenger stress
Booking difficulty
There isn’t an easy way for eco-conscious passengers to book a Licensed London Electric Taxi
The problems for Passengers
Accessibility
Shortage of wheelchair accessible taxis
Outdated diesel taxis
Traditional diesel taxis don’t meet the demands of modern passengers
Safety Concerns around the reliability of Covid-19 protocols, driver history, and vehicle maintenance passengers now demand a fixed price service.
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Sherbet’s solution for Passengers
Sherbet meets modern passenger demands with a clean, connected, and safe experience
Light and luxurious private passenger compartment
Knowledgeable drivers and speedy, free access through bus lanes and ‘Zero Emission Zones’
Predictable fixed-fare option
Purpose-built wheelchair access fleet Safe, sealed partition window, separating drivers from passengers, compliant with Covid-19 protocols
1. Gold Standard Customer Service Training
Our drivers are trained insuring our customers receive the highest levels of service always.
2. Journey & Technology
Support and training for you to debunk any myths/fears from a tech perspective, so you’re confident and happy with any new ways of working
3. Disabled Access Training
Utilizing all the fantastic disabled facilities of the new taxi including the wheelchair ramp understanding fully disabled passengers needs.
4. Basic first aid Training
Plus advice for helping Londoners in an emergency.
5. Advanced EV Training
We advise our drivers on the best way to drive their electric taxi insuring the lowest possible impact to the environment.
Representing our values
You are delivering a frontline world class customer experience. Any passenger in your taxi can transform a £30 fare into a multi million pound account.
Drivers are required to represent Sherbet when committed to a booking
You are a Sherbet ambassador, we ask all drivers to commit to the following:
• Vehicles must be spotlessly clean inside and out
• Drivers must be smartly dressed
• Customers must be offered the highest levels of customer service at all times
Remember its our drivers that make the difference.
You are at the front-line in our relationship with customers and we are relying on you to create an overall premium feel of the service – open doors for
passengers, offer to carry luggage, minimum
Sherbet Driver App Demo
Please keep your app on at all times so we can allocate work to you
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FAQ:
• When will we be paid?
Payments will be made via bank transfer. Jobs done before Tuesday will paid Friday, jobs done after this will be paid the following Friday.
• How do the rates compare with the taxi meter?
To compete with private hire we do have to offer fixed prices, our system is set so fixed price will be very close metered fare.
• Do I have to accept any bookings given to me?
No, but we would hope for your ongoing support. All jobs must be covered to ensure the continued growth of the app.
• Can I get bookings without logging on to the App?
No, you must to be logged in to receive jobs.
Continue:
• What if I can no longer cover a booking after it’s been allocated to me?
We understand issues may arise, we need to know ASAP if you can no longer cover a booking you have accepted
• What are the minimum dress standards required?
Smart/causal dress remember you are acting as a Sherbet ambassador when covering bookings.
• What if the customer wants to change a booking?
The customer is always right, but all route changes should be checked with our dispatch centre.
• When should I contact clients?
You should only contact as last resort, always report back to our control centre should issues arise.