2022 RELIABILITY AT HCREMC

The expectations of our membership changed dramatically in recent years when it came to reliable electric service. More people are working from home, attending classes virtually and incorporating connected electronics into essential parts of their lives. Consumers are making it clear that their tolerance for service interruptions is at an all-time low, and Henry County REMC has made reliability an even larger part of our mission than it already was.

Major investments of time and resources have the vegetation management, pole testing, inspection and maintenance programs running as aggressively as ever, and the plan is to continue those efforts throughout 2023. Last year, we completed rigorous maintenance projects and tree clearing along 170 miles of line in the areas fed by our Kennard and Lewisville substations. This year, we will do the same along 164 miles of line fed by the Johnstown and Raysville substations. Consumers and property owners in those areas can expect to see an increased

Correction Districts Up For Election

District 3: Prairie and Jefferson townships presence of HCREMC employees and contractors in the coming months. Concerns or questions about tree work can be directed to Mark Bauman at 765-422-1134.

Additionally, the HCREMC construction work plan calls for approximately 30 miles of existing lines to be rebuilt, upgraded or converted to underground on an annual basis. HCREMC staff prioritize lines based on a number of factors, but reliability is always in the forefront when selecting projects. An updated map of these large-scale construction projects is available at hcremc.com and any questions can be directed to Heath Hudnut by calling 765-4221136.

A large part of improving reliability is to prevent outage situations, but we also hold ourselves to high standards when it comes to reducing the quantity of meters impacted when an outage does occur and when it comes to quick and efficient restoral times. We are constantly looking for ways to improve our sectionalizing capabilities and our response times.

Improvements in all of these areas have been priorities in recent years and the measurable results have been significant increases in reliability across the overall HCREMC footprint:

• Since 2018, our average outage restoral time has gone from 168 minutes to 80 minutes.

• The quantity of unplanned outages requiring restoration has been reduced by 21% since 2018.

• Outage hours experienced by our membership have decreased by 69% from 2018 to now.

While the improved service is something to be proud of, HCREMC’s employees are not going to rest on these accomplishments. The momentum, diligence and commitment to continuous improvement is a part of who we are, and we will be working all throughout the year to provide the very best service that we can. Our membership had power 99.973% of the time in 2022, but we know we can do even better, and we’ll be working as hard as ever to make sure that happens.

District 4: Stony Creek, Prairie and Jefferson townships in Henry County, Union Township in Randolph County, and Monroe and Perry townships in Delaware County

District 5: Greensboro, Harrison and Wayne townships in Henry County, and Brown and Jackson townships in Hancock County

District 6: Henry Township in Henry County