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From EHL Campus Passugg

Hospitality is overflowing with emotions . So finding and developing teams with high levels of emotional competence is key for growth and success . Learn about the development of a tool by EHL Passugg that assesses emotional competencies in hospitality

Measuring Emotional Competencies in Hospitality

The ultimate goal of hospitality is to craft satisfaction This starts with our teams and enables the experience to be shared with your guests .

Satisfaction is an emotional state Often , we wait for our teams and guests to inform us of how they are dissatisfied Then , we ( hopefully) act and use this to chart a new path . The EHL Group , on the other hand , prefers to strive for excellence from the beginning

This destination of satisfaction changes , evolves , and challenges our abilities . Even if the precise destination is not always certain , we CAN identify where we start from , which informs the best approach and the first steps to move forward .

Individuals with higher levels of talent and achievement exhibit higher levels of soft skills and emotional competence So how can you begin to understand and evaluate the level of emotional competencies in your teams and future talent ?

The good news is that it can be done , scientifically (and accurately). And such a measure has never existed for hospitality specifically, until now

EHL SSTH , with the guidance of our colleagues at the University of Geneva , is currently developing the EHL Emotional Intelligence Assessment for Hospitality. This assessment will provide clear information on how our future talent and existing teams perform in terms of understanding , recognizing , regulating , and managing emotions

The tool will be hosted on a digital platform There , the participant will be exposed to genuine , highly emotionally charged situations , developed with the collaboration of hospitality industry professionals

Through a series of different measures , with right and wrong answers , we can display reports on performance , identify weaknesses , and emphasize strengths

The goal is to enhance the Learning & Development and Talent Acquisition functions of our industry. Supporting our team ’s learning path and development allows them to reach their full potential . And placing the right people in the right positions helps ensure proper fit and function Both are critical factors in associate retention , one of our biggest challenges

Enhancing the levels of emotional competence in our teams will turn a profit - chain trickledown effect, into a flowing river, emptying into a pool of satisfaction .

Our alumni can be proud knowing that the EHL Group always strives to innovate and improve its impact on the world of business and hospitality. Much more is yet to come , so if you want to learn more or simply keep up with the progress , please let us know. We welcome and value your engagement.

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To receive updates on the progress of the assessment. We will reach out to you with further details and possibilities to get involved .