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updates Contents FRESH UPDATES

Looking for achievers p4

Think you know someone in the vegetable industry who deserves some recognition?

FRESH WHOLESALING

Then now is the time to start exploring how to nominate that

Markets flood aid exceeds expectations. . . . . . . . . p6 Brismark welcomes new General Manager. . . . . . p7 Healthy lunchbox no piece of cake . . . . . . . . . . . . . p7 Ben Hannant’s healthy eating message . . . . . . . . . . p7 Brismark’s services are there to help. . . . . . . . . . . . p7

person or business with the 2013 AUSVEG National Awards

FRESH MARKETS Brisbane Markets half year results released. . . . . . p8 Brisbane Markets at a glance . . . . . . . . . . . . . . . . . . . p9 Valentine’s Day a blooming success. . . . . . . . . . . . p10 Politicians among the fruit and veg. . . . . . . . . . . . . p10 Talks to upgrade Central Trading Area. . . . . . . . . . p11

for Excellence approaching on 1 June.

AUSVEG, the peak body for the vegetable industry, is looking for nominations in a range of categories, from grower of the year right through to the Central Markets Association of Australia sponsored Innovative Marketing Award.

Find out more by visiting www.ausveg.com.au, phone (03) 9822 0388 or email convention@ausveg.com.au.

oved pp

0429 424022/0

appr 012 TY JUNE/2 ISSUE: FOR

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Print post

FEATURE: ANNUAL GALA DINNER Who’s who celebrates in style . . . . . . . . . . . . . . . . . p12 Retailer of the Year a Fresh Sensation. . . . . . . . . . . p12 Additional stores awarded. . . . . . . . . . . . . . . . . . . . . p13 Top 25 greengrocer finalists . . . . . . . . . . . . . . . . . . . p13 40 years service honoured. . . . . . . . . . . . . . . . . . . . . p14

E MAGA ZIN

OF BR ISB

AN E MA

RK ETS

LIM ITE

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s of the Casualtie r price wa 18

FEATURE: OUR ANGRY SUMMER

RE 12 EATU re most he laws al

ON F

CARB

Pricing

Qld’s big wet to be felt for generations. . . . . . . . . p16 Market Disaster Plan put to the test. . . . . . . . . . . . p17 Highest disaster assistance available . . . . . . . . . . . p18

ng your Motivati yees 21 emplo

FRESH BUSINESS Lindsay Transport commemorates. . . . . . . . . . . . . p20 Sweet potato consumer research. . . . . . . . . . . . . . p20 Performance improvement. . . . . . . . . . . . . . . . . . . . p21

FRESH INDUSTRY Rain a welcome sight for dry Bowen . . . . . . . . . . . p22 New appointments for horticulture. . . . . . . . . . . . p23 30 Year Strategic Plan promised. . . . . . . . . . . . . . . . p24 Fresh Produce Safety Centre launched. . . . . . . . . p24 Brismark’s services aid the industry. . . . . . . . . . . . p25 Industry news bites. . . . . . . . . . . . . . . . . . . . . . . . . . . p26 Top tips for keeping peace . . . . . . . . . . . . . . . . . . . . p28 Managing the grapevine . . . . . . . . . . . . . . . . . . . . . . p29

UR YO UR SO

CE OF

FRE SH

TIO N FO INFOR MA

R TH E

FRU IT

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Clicking onto your Fresh Source The days are gone when you only have to turn a page to read the stories of Fresh Source magazine. Now you can use your mouse to explore the pages as well.

If you would prefer your Fresh Source emailed to you rather than posted, then email your request to admin@brisbanemarkets.com.au.

You can even check out the publication on line at

FRESH EVENTS

www.brisbanemarkets.com.au/publications/fresh-source/

Public holiday closures. . . . . . . . . . . . . . . . . . . . . . . . p30 March-June Calendar . . . . . . . . . . . . . . . . . . . . . . . . . p30

with plenty of back issues to source if you are looking for something specific.

5

Exhausting work for city slickers Hundreds of volunteers have packed up their swags and headed to farms right across flood affected Queensland to lend distressed growers a hand to recover after ex-tropical Cyclone Oswald swept into their lives.

Plenty of Brisbane Markets wholesalers and buyers have been doing their bit, sending out generators and equipment or putting their family in the car on weekends and travelling to help.

The work is eye-opening for many, and exhausting, whether they are cleaning down orchard trees or cooking up meals.

Find out more about the big flood clean up on page 16.

Buyer Carl Licastro’s 15-year-old son Nicholas, with his dog Max standing guard , was plumb tuckered out after a weekend working at Abbotsleigh Citrus at Gin Gin.

Leadership and negotiation training Vegetable imports grow Data released by the Australian Bureau of Agricultural and Resource Economics and Sciences (ABARES) has shown that imports of vegetables

If you started the year with a resolution to know more about your industry and develop your leadership skills, now is the time to act with a course on offer in May.

increased by $122 million in 2011/12 compared with the previous 12

The 12th Annual Produce Executive

months.

Program is calling for participants with

Of real concern are the rapidly increasing volumes of imported frozen products. The obvious risk is the product substitution while cheap imports are sold against the locally grown fresh alternative.

According to an ABARES survey, 59% of vegetable growers believe imports driving down prices are a hindrance to the future business viability of their farm.

the program run at the Mt Eliza Centre for Executive Education, in Victoria, from 26-31 May. The program is for emerging leaders in the Australian and New Zealand produce industry. It’s a unique blend of personal and professional development,

Pirate beetle a bug bear

skill enhancement, industry forum and

Aye, ‘tis a beetle with a painful bite but they be useful, me hearties.

In addition, a two and a half day

Why the pirate talk? It’s all to do with a tiny insect that is proving useful to vegetable growers in the fight against crop pests.

practical learning experiences.

(including one evening) Commerical Negotiating Skills in Food and Grocery program is on offer in Melbourne

The miniature pirate beetle is the latest weapon in Integrated Pest

(May and October dates), Sydney

Management strategies against insects on vegetable crops.

(May and October dates) and

It might be little but it pierces a hole into its prey and pumps in saliva

Brisbane (April).

to dissolve the contents before drinking the innards.

For further information, contact

Deploying the bug with a ruthless temperament has already

the Institute of Food and Grocery

dramatically reduced the need for growers to use chemicals to

Management on (02) 9922 0200 or email

control pests.

info@streamwise.com.au.

wholesaling Markets flood aid exceeds expectations In the depths of the Wide Bay flood

a farm gate value of $400 million which

crisis, Brisbane Markets wholesalers

injects over $1 billion dollars into the

donated 42 tonnes of fresh produce

Queensland economy.

within two hours of the call for help.

Brisbane Markets Limited and Brismark

The next day they backed it up with

have a Memorandum of Understanding

a further 13 tonnes to send to the

with BFVG and work together closely on

devastated Bundaberg region as a show

many industry related issues.

of support.

Brismark Board Members have thanked

Lindsay Transport carried the many

its members for their outstanding

thousands of dollars of fresh produce,

contributions and the willingness to

donating the service for free and

assist the Bundaberg region.

offering its cold storage premises in Bundaberg as a key facility to distribute the produce from.

The fresh produce was sent to

Wholesalers are keeping in contact with their flood affected growers, many of whom are still counting the cost of the damage.

schools, retirement villages, outlying communities and helped feed the displaced/flood affected residents and hundreds of volunteers who moved into the region to lend a hand to get it back on its feet.

Bundaberg Fruit and Vegetable Growers (BFVG) has expressed its gratitude for the overwhelming support received from Brisbane Markets’ wholesalers.

Paul Joseph, of Alfred E Chave, sorts through the many tonnes of donated fresh produce destined for flood affected Bundaberg.

The region’s horticulture industry provides 5,000 people with work and has

Brismark welcomes new General Manager Brismark has appointed Gail Woods as its new General Manager, replacing Ian Main, who had held the position for a decade.

Mrs Woods brings to the role many years of experience at a senior management level within a service industry and member organisation environment.

She is a CPA who holds a Bachelor of Business with a major in Accounting.

Find out more by reading Mrs Woods column on page 25.

Brismark General Ma nager Gail Woods presents at the 2013 Brisbane Produce Ma rket Gala Dinner earlier this mo nth.

Healthy lunchbox no piece of cake Healthy eating will be easier than

part of Brisbane Produce Market’s

ever thanks to Brisbane Produce

‘Shop at your local greengrocer’

Market’s soon to be released ‘Healthy

campaign.

Lunchboxes for kids of all ages’.

Brismark’s Marketing and

Healthy

Lunchboxes for kids of all ages

The easy-to-flip colourful publication

Communications Department has

will features 10 sample lunchbox

worked with accredited practising

recipes brimming with clever uses of

dietitian, Maree Ferguson of

fruit and vegetables, plus a myriad of

Dietitian Connection, to ensure its

variations and tips to make lunchtime

Healthy Lunchboxes book is based

far more interesting and nutritious.

on sound nutrition principles.

The book is aimed at parents who are

Its focus centres on eating the

dairy products; and meat, fish, eggs

organising their children’s lunchbox

recommended two serves of fruit

and legumes.

but it’s a flying start for people of all

and five serves of vegetables daily to

ages to enjoy healthy eating.

enhance health and wellbeing.

Initially, Healthy Lunchboxes will be

The recipes also urge the reader

Communications Executive

exclusively available from registered

to enjoy a variety of nutritious

Vikki Leng on (07) 3915 4222 or email

South East Queensland retailers as

foods every day by including foods

vleng@brismark.com.au.

DID YOU KNOW?

from each of the five food groups: vegetables; fruit; breads and cereals;

For more information, contact Brismark Marketing and

Brisbane Markets Limited is a major sponsor of the Kids Education Program which is run by the Market wholesaler’s organisation Brismark, under the banner of ‘Brisbane Produce Market’.

Ben Hannant’s healthy eating message Brisbane Produce Market’s Healthy Kids Ambassador, Rugby League star player, Ben Hannant will again be encouraging healthy eating in 2013 with a big year of kid-focused eating programs ahead.

The work begins at school through the Kids Education Program, with 120 primary schools located within one hour of the market having the opportunity to receive a visit and a healthy eating presentation by Brismark’s schools liaison officer.

Ben Hannant will head up the publicity campaign starting with a media launch at a local school registered for the Brisbane Produce Market’s Kids Education program.

For more information, contact Brismark Marketing and Communications Officer Yvonne Klette on (07) 3915 4222 or email yklette@brismark.com.au.

Brisbane Produce Market’s Heal thy Kids Ambassador Ben Hannant take s his family for a fruit and veg shop.

markets Brismark’s services are there to help Brismark is over 70 years old as an

Whether you’re looking for store

organisation but it might surprise you to

workers, salespeople, administration

know just how advanced this wholesaler

staff, accountants or managers the team

service organisation has become and

can take the stress out of recruitment

some of the services it offers.

– including advertising, screening,

Access your accounts anywhere, anytime Thanks to Brismark Credit Service Online, wholesalers and buyers can manage their Credit Service Accounts anywhere, anytime, with the touch of a button.

Whether by computer, tablet or smart

testing and reference checking – at very competitive rates.

Call Lisa Dwyer on 3915 4222 or email esm@brismark.com.au or visit www.brismark.com.au.

Training services

phone, they can connect electronically to

Brismark’s Training and Development

the Credit Service over a secure link and

service offers a wide range of staff

access their account, see the last 16 day’s

development and training courses

invoices, pick up any discrepancies and

including food safety, Quality Assurance

send adjustments quickly.

and HACCP, Post-Harvest, forklift training

The service is not only convenient but

and licensing, first aid, and fire safety.

cuts the cost of account administration

Delivered in partnership with or by

by reducing data entry, printing and

Brismark, these courses are industry

filing.

specific and tailored to your needs.

To find out more call Brismark’s

Courses are offered at Brismark’s onsite

Information Systems Manager on

training facilities or at a venue suitable

07 3915 4222 or email

to you.

infosys@brismark.com.au.

Recruitment support You may not be aware that Brismark’s recruitment service extends to retailers.

Onsite businesses at Brisbane Produce Market have long had their staffing needs looked after by the service, benefitting from the team’s competitive rates.

Find out more by contacting Lisa Dwyer, Brismark Employment Services Manager on 07 3915 4222 or esm@brismark.com.au.

There are many more services on offer.

Take a look at more information in the Brismark General Manager’s column on page 25.

9

Brisbane Markets half year results released Brisbane Markets Limited (BML) is

after tax of $1.769 million. This result

December 2011, reflecting the efforts

performing strongly, as reflected in its

includes a write down in the value of

to consolidate the company’s position

half yearly results.

BML’s investment property, net of tax,

after the 2011 flood and the impact of

of $1.537 million.

a number of substantial cost increases

BML CEO, Andrew Young said the

in respect of the likes of insurance

company had worked through a

The pre-tax operating result, net

difficult period in 2011 and 2012,

of the impact of the revaluation

which has been made worse by the

adjustments, was a surplus of

economic down turn.

$4.75 million.

However, the company was still able

This result is up on the corresponding

had total assets of $208.9 million and

to announce a half year net profit

period for the half year ended 31

net assets of $92.5 million.

and renewable energy charges, together with other flood related expenditure.

As at 31 December 2012, the company

Brisbane Markets at a glance Brisbane Markets occupies 77 hectares at Rocklea, 11km south-west of the Brisbane CBD. • It incorporates the Brisbane Produce Market (selling floors), South Gate East and South Gate West (commercial offices and warehousing), Brisbane MarketPlace (retail markets), Flower Market, Commercial Centre and the northern warehousing areas.

• More than 600,000 tonnes of fresh fruit and vegetables pass through the Brisbane Markets each year.

• 53 primary wholesalers operate at the site as well as an additional 90 support businesses.

• 254 leases are in place.

• Up to 3,500 people work or do business at the Brisbane Markets on a daily basis.

• In excess of 7,000 growers supply produce for sale at the Brisbane Markets.

• The site comprises more than 35 buildings which include: • multi-tenanted selling floors, • multi-tenanted warehouses and sole occupancy warehouses, and • commercial and retail premises.

• The total lettable area of the site is 153,058m2.

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markets Valentine’s Day a blooming success Valentine’s Day was another blooming

Wholesalers are already planning their

success for the Brisbane Flower Market

next biggest day of the year – Mother’s Day,

with thousands of dollars worth of

which falls on Sunday, 12 May 2013.

bouquets being taken home for a romantic evening on Thursday, 14 February.

Brisbane Flower Market wholesalers reported a marked increase in sales of colourful bouquets this year, scooped up by men looking for an impressive bunch to woo their loved ones on their way home from work.

Coldrooms were spilling with roses in all shades and sizes but they sat amid bouquets of chrysanthemums, lilies, proteas and carnations, some in fancy wrapping and vases, with love hearts and cards.

For the true romantics, the annual favourite

Kirsty Slade of Re dland Fresh Flowe rs prepares a bouquet during the busy Valentine’s Day sal es in the Brisbane Flower Market.

was the long stemmed Colombian roses flown in especially for the day.

DID YOU KNOW?

Brisbane Markets is working with grower associations to update its www.brisbanemarkets.com.au website with some Delicious Recipes, to encourage consumers to cook with fresh fruit and vegetables.

You can also sign up for a free monthly recipe, tips and hints online newsletter called Fresh Inspirations. Find it at www.brisbanemarkets.com.au/delicious-recipes

Politicians among the fruit and veg Politicians were already queuing to visit

prevention chemicals and working visas

the Brisbane Markets even before the

through to the mandatory horticulture

Federal election was called for Saturday,

code of conduct.

14 September 2013 with arrivals from both the State and Federal Ministers for State Minister for Agriculture Fisheries and Forestry John McVeigh celebrates the R2E2 mango’s 30th birthday.

Agriculture Fisheries and Forestry.

Federal Minister Joe Ludwig called in to tour the Brisbane Produce Market and speak with industry groups and Brisbane Market Limited on a range of industry issues, from export, loss of fruit fly

The day before, State Minister John McVeigh arrived to encourage Queenslanders to eat home grown mangoes.

His message was to appreciate the history behind each bite as the R2E2 mango celebrated its 30th year.

11

Talks to upgrade Central Trading Area

attend workshops to Brisbane Market wholesalers Produce Market’s ane Brisb the g lopin deve ss discu .

Area ing Trad ral Cent

Brisbane Markets Limited has

floor buildings and the Covered

progressed its site upgrade

Unloading Area. A concept to

investigations with tenant

redevelop Building D was also

workshops held to discuss

raised for discussion.

upgrading the Brisbane Produce Market Central Trading Floor, an area reliant on buildings that are close to 50 years of age.

clear direction for Brisbane Markets Limited to investigate the preferred options further with detailed

Wholesalers were keen to view

design and planning work along

the options to upgrade and even

with an assessment of costs.

redevelop sections of the site with a view of meeting their needs over the coming 15-20 years.

The sheds in the immediate foreground are those of the aging Brisbane Produce Market that is under the spotlight.

The workshop attendees showed a

This work will be progressed over the coming quarter and will be followed by workshops to be

A number of different options were

conducted for Selling Floor tenants

proposed in relation to covering

before any final decisions are

the open space between the selling

made.

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markets Feature Annual Gala Dinner Who’s who celebrates in style The who’s who of Brisbane Markets

The Accidents, the staging of the annual

wholesalers and industry guests poured

Markets fun DVD, 40+ years’ service awards,

into the Brisbane Exhibition and Convention

Retailer of the Year announcements and

Centre for the Brisbane Produce Market’s

plenty of food and wine.

Annual Gala Dinner.

The Gala Dinner is an annual event, hosted

Some 510 guests were treated to a night of

by Brismark and Brisbane Markets Limited.

entertainment with performances from

It is a night of dancing and networking for

The Swingin Martinis and live dance band

the Market’s community.

Retailer of the Year a Fresh Sensation!

One of Brisbane’s newest greengrocer

The award took Mr Nicolaou by surprise,

outlets, owned by one of our city’s most

despite having won a retailer of the month

established fruiterer families, has proven it

award twice in the lead up to the win, and

is the pick of the bunch by taking out the

being part of a long line of fruiterers with

Brisbane Produce Market’s 2013 Retailer of

successes under their belt.

the Year award.

The family also operates Fresh Sensations

Nick Nicolaou, of Carindale’s Fresh

Chermside, another retailer of the year

Sensations, located at Westfield Shopping

finalist, and Fresh Sensations Capalaba.

Centre on Creek Road, received the

His father, John, received a 40+ years’

coveted trophy at the Brisbane Produce

service award on the night after a full

Market’s Annual Gala Dinner on Friday

career working and doing business in the

night, 1 March, 2013.

Brisbane Markets.

State Minister for Agriculture, Fisheries and Forestry John McVeigh presented the award with John Nicolaou, flanked by Nick and his other family members, accepting the shield and $10,000 prize money.

Fresh Sensations Carindale was selected from 25 finalists, each mystery shopped from a pool of 110 South East Queensland independent fruit and vegetable retailers who buy fresh fruit and vegetables

h Sensations Carindale The Nicolaou family from Fres uce Market Retailer of the celebrate their Brisbane Prod Year win.

regularly at the Brisbane Markets.

13

Top 25 greengrocer finalists Not just any retailer can find themselves up for an award in the Brisbane Produce Market Retailer of the

Additional stores awarded Two additional greengrocers received an honour during the Brisbane Produce Market Retailer of the Awards with 2013, the first year its registered retailers have been recognised for their customer service and their display and merchandising prowess.

Nick Criticos, of Farmers’ Markets McWhirters, in Fortitude Valley, took out the Customer Service category and $2,500 in prize money for his store’s impressive work.

Year finals.

The top 25 greengrocers were selected after extensive mystery shopping in 2012. All are registered in the Brisbane Produce Market Retailer Program, designed to educate consumers and support greengrocers who buy their wholesale produce at the Brisbane Produce Market.

The finalists were: Ants Fruit Market, Boonah Belmondos, Noosaville Brady’s Fruit, Palmwoods

In the past, Carlo and Susan Lorenti, of Clayfield

Burleigh Village Greengrocer, Burleigh Heads

Markets Fresh, have been Retailers of the Year an

Charlie’s Fruit Market, Everton Park

unprecedented three times. This year they took out the

Clayfield Markets Fresh, Clayfield

best display and merchandising category with the store

Crispy Carrot, Mt Gravatt

also receiving $2,500.

Farmers Markets, McWhirters, Fortitude Valley Fenwick’s Fruit Emporium, Buderim Fresh Fanatics, Calamvale Fresh Sensations, Carindale Fresh Sensations, Chermside Get Fresh @ Cotton Tree, Cotton Tree Jeffers Market, Maroochydore Jeffers Market, Yandina Kenmore Fresh, Kenmore Nerang Quality Fresh Fruit & Veg, Nerang Paradise Fruit, Birkdale

Nick Criticos, of Farmers’ Markets McWhirters, in Fortitude Valley, receives his Customer Service category award from Brismark General Manager Gail Woods.

Perry’s Fruit Market, Wynnum Rode Fresh, Stafford Simon’s Gourmet Gallery, Chapel Hill Top Spot Fruit Mart, Aspley Victoria Point Fruit Market, Victoria Point Westridge Fruit & Vegetables, Toowoomba Wrights Bribie Fruit, Bribie Island Stores were evaluated on customer service, quality produce, product knowledge, shop appearance, merchandising and their commitment to Brisbane Markets initiatives.

The Brisbane Produce Market Retailer Program

Carlo and Susan Lorenti, of Clayfield Markets Fresh, with their Best Display and Merchandising category award.

encourages and rewards excellence in fresh produce retailing. It provides registered stores with support materials and services so they, in turn, can provide their customers with superior service and highest quality fruit and vegetables.

Feature Annual Gala Dinner The Brisbane Markets Community would like to thank the following sponsors for making the 2013

40 plus years service honoured Some of Brisbane Markets longest serving community

Brisbane Produce Market Gala Dinner possible:

members were honoured during its annual gala dinner with

Major Sponsors

the awarding of 40+ years’ service awards.

It is the third time in the Market’s history at the Rocklea site that the men and women who have continued to make Queensland’s Central Market hub a success for more than two decades were honoured.

Recipients were: Dick Baptist, Margaret Batchelor, Rob Clarke, John Dart, Sue Dean, Michael Deveney, Jean Donaldson, Maurie Goffman, Tony Joseph, Peter Kedwell, Con Leontsinis, Gary Lower, Ken Madden, Keith Mahaffey, John Martin, John Nicolaou, Wayne Russell, Wally Samphier, Pamela Scott, Dario Vescovi, Rob Whatling and Ern Wood.

logotype

symbol Sponsors GATHER SURVEY

DEVELOP

(left), of J E Tipper, Former wholesaler Ern Wood Joseph to speak Tony rman Chai BML with ds stan long service ets Mark ane Brisb the of lf on beha . bers mem community

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MEASURE

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always thinking...

Supporters

Ken Madden, of JH Leavy gains a 40+ years’ service award cuddle of congratulations from wife Margaret.

40+ years’ service award participant Dario Vescovi, of GNL Produce, with his wife Jane.

15

BG Brisbane’s Vince Mailli and t.

Bernadette enjoying the nigh

his wife

40+years’ service award recipient John Dart, of Trumps (centre) arrives, with his wife Betty and son, Declan. thrill the crowd.

The Swingin Martinis’ dance girls

Gibb Bros Principal David Goffman with his wife Judy.

on’s Trudy Bowen Gumlu Growers Associati North and Carl Walker travelled from Queensland for the event.

former JE Tipper Catching up were (from left) ia, Maree Joseph wholesaler Ern Wood, wife Glor the Brisbane Markets and her husband Tony Joseph, Limited chairman.

Brisbane Markets Director Simon George (left), of Simon George and Sons, wife Prue, and son Mich attended the night.

The Swingin Martinis pull out some fun, high energy song, on the night.

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CALL TODAY on 07 3040 4343 or find us on the web at effigy.com.au Murray Bros’ Victor Choeun and his wife Lina prepared for a great night of entertainment.

PROUD SPONSOR OF BRISBANE MARKETS

always thinkin

r e m m u S ry g n A r u O re tu a e F Queensland’s big wet to be felt for generations to come Queensland is still trying to recover from

He said some tree crops might initially

some of the worst flooding on record

appear fine only to die of water damage

in growing regions after being savaged

in a few months time.

by ex-tropical Cyclone Oswald over the January Australia Day weekend.

In the Lockyer and Fasifern Valley’s, crops were not only destroyed but metres of

Heavy rains throughout February and

fertile top soil was washed away that

into March have only hampered the

could take up to 10 years to replace.

clean up adding more distress to farming communities. The hit to the Queensland economy from the floods alone will be about $2.5 billion, according to the state’s Local Government Community Recovery and Resilience, David Crisafulli.

Queensland grower representative organisation Growcom estimates that 65% of growers were severely impacted in the Lockyer Valley, 55% in the Fassifern Valley, 50% in the Bundaberg region and 30% in the Gayndah/Mundubbera region.

AUSVEG spokesman Hugh Gurney said the effects on vegetable production operations in Queensland will be felt for generations.

Initially January rains were welcomed by growers across the State until ex-tropical Cyclone Oswald continued to strengthen and journeyed right down Australia’s east coast, bringing destructive winds and flooding rains.

Robert Hinrichsen, principal of Brisbane Markets wholesaler Franklin Bros and director of Kalfresh, one of Queensland’s largest vegetable producers, described the flood damage to Kalbar farms as “catastrophic”.

On the Sunshine Coast, macadamia, lychee and small crop growers were severely hit. Most impacts were from wind and loss of power.

In the citrus growing regions of Gayndah and Mundubera, growers were isolated for days with up to 1200 power poles washed out, leaving them with no power, no phones and no roads.

Although there will be no shortage of fruit, their big concern was that supermarkets would start importing citrus rather than wait for growers to recover and send their fresh produce at a time they needed support the most. However, after a public plea,

Bundaberg Fruit and Vegetable Growers

supermarkets have committed to assist

(BFVG) Executive Officer Peter Hockings

the growers and buy Australian.

said it would be impossible to assess the damage to crops for some time to come.

Market Disaster Plans put to the test The Brisbane Markets community

The protocols focused on clear,

may have sighed with relief after

timely communications with tenants,

threats of flooding, and later, water

eliminating the possible harm

shortages did not occur but the

to assets and placing on standby

experience has put the whole

recovery equipment and support,

community’s disaster response plans

if it was required.

to the test.

It was a different type of flood to the

While heavy rains and winds ripped

one experienced in 2011.

through Brisbane’s suburbs over the

Much of the concern behind this

Australia Day long weekend creating

event was driven by media outlets,

flash flooding, at no stage did any of

from reports that the site was flooded

the Brisbane Markets operating areas

when water had not reached it, to the

experience any water inundation.

predicted loss of useable water after

Brisbane Markets Limited put its

the event, which Queensland Urban

Disaster Management Plan into

Utilities confirmed was false.

action in the lead up and during

The response of tenants was quick

the height of its eight hour power

and decisive at a time when many

loss, caused by a bank of Energex’s

coldrooms were heavily stocked and

transmitters blowing, and the

staffing levels were tested by road

impending flood situation.

closures and a long weekend.

AUTHORISED DISTRIBUTOR OF HELI FORKLIFTS

17

Brisbane Market Stationers, Packa ging, Tape and Supplies return more than 40 pallets of stock to their warehouse after it self evacu ated its Brisbane Markets Commercial Centre shop front.

r e m m u S ry g n A r u O re tu a e F Highest disaster assistance available The Newman Government has been able

first two years of the loan interest and

to secure additional assistance under

repayment free.

Natural Disaster Relief and Recovery Arrangements (NDRRA), for more Queensland primary producers.

Flood-affected farmers in the Central Highlands, Rockhampton, Sunshine Coast, Gold Coast, Western Downs and all of Logan local government areas can now apply for Category C assistance, and enhanced disaster loans for primary producers under Category D. Additional areas in Toowoomba and Goondiwindi Regional Councils have also been added to the current activations in those Council areas.

The full list of funding available through the Exceptional Disaster Assistance Scheme is available from the Queensland Rural Adjustment Authority on Freecall 1800 623 946.

“From the third year of the loan, the new record low 1.7 per cent interest rate for disaster loans will initially apply.”

These new measures are in addition to the standard disaster loans up to $250,000 and the primary producer freight subsidies up to $5,000 available under Category B of the NDRRA. Category C grants provide for two tiers of assistance, with Tier 1 being an initial cash grant up to $5,000 to allow immediate repair activities and a subsequent grant requiring proof of expenditure for larger scale works.

Primary producers should keep all receipts and invoices of expenditure and contact the Queensland Rural Adjustment Authority (QRAA) on 1800 623 946 to discuss eligibility.

Minister for Agriculture, Fisheries and Forestry John McVeigh said the Newman Government have worked closely with industry and local councils to secure the funding.

“Category C provides clean up and recovery grants up to $25,000 for primary producers in these additional areas,” Mr McVeigh said.

“The Category D enhanced disaster loans included a grant to $50,000 with the

The National Rural Advisory Council has highlighted the volatility faced by

DID YOU KNOW?

Australian farmers compared to other sectors of our economy in a document entitled “Feasibility of agricultural insurance products in Australia for weatherrelated risks”.

The document was released late last year.

A copy of the report can be found at http://www.daff.gov.au/agriculture-food/ drought/nrac/work-program/agricultural-insurance-feasibility

The quality of Brismark’s operation is not just in the produce There’s more to a quality operation at the Brisbane Produce Market than just quality produce. Brismark, representing Queensland wholesalers, provides a range of services ensuring members can offer growers and buyers the highest level of reliability and professionalism.

Brismark’s services include the Brismark Credit Service, Bad Debt Reserves, Debt Recovery Services, training, recruitment and industry representation. These services performed by Brismark’s dedicated team benefit not just wholesalers, but help maintain a secure, stable and efficient industry for everyone.

Check if your wholesaler is a Brismark member. Find out more at www.brismark.com.au or phone the free Market Hotline on 1800 631 002.

Level 2, Fresh Centre, 385 Sherwood Road, Rocklea | PO Box 70, Brisbane Markets 4106 Tel: (07) 3915 4222 | Fax: (07) 3915 4224 | FREECALL 1800 631 002 admin@brismark.com.au | www.brismark.com.au Photo courtesy of Paul Heymans, Paul Computers.

business Lindsay Transport commemorates 60 years When fresh produce needed to be sent to flood ravaged Bundaberg, it was Lindsay Transport that our Brisbane Markets wholesalers picked the phone up to make Celebrating

the request.

Diamond J ubilee

Within hours, heavy vehicles were being

March 1953 - 2013

dispatched to cart the produce north, for free, securing Lindsay Transport’s further, in a partnership that extends six decades.

In March 2013, Lindsay Transport celebrates

Lindsay 2013

diary.indd

9

its 60th year since the pioneering vision of the founding Lindsay Brothers, Tom and Peter Lindsay began the firm.

2013

relationship with Brisbane Markets even

10/08/12 11:16:3

7 AM

refrigerated transport companies.

Business today

Getting started

The Lindsay business transports more than

It was 1953 that the Lindsay brothers began

1.5 million pallets of freight over

their transport journey at Boambee, near

50 million kilometres every year.

Coffs Harbour, after buying three trucks from their father.

Lindsay Transport is now entering its seventh decade where the company has

By 1970, the Lindsay fleet had grown to

evolved into a fully integrated transport,

20 trucks and 23 trailers, with operations

logistics, and rural supply company.

opening in Queensland.

It is one of the largest refrigerated

It would soon enter the business of

transport fleets in the country, combined

refrigerated freight, and has since

with an extensive network of refrigerated

has become one of Australia’s largest

warehousing

Sweet potato consumer research released Consumers love their sweet potato, particularly if it’s a

swapped with white potatoes, particularly for those

smaller torpedo shape that offers ease of preparation

on diets.

and is large enough for about two meals.

The research, using focus group participants around

That’s just one of the findings from the latest

Australia, identified behaviour and purchasing drivers

Sweet Potato Consumer Research released by the

of sweet potato consumers, looked at their insights and

Queensland Department of Agriculture, Fisheries and

better ways to market the popular vegetable.

Forestry (DAFFQ).

It’s aimed to develop and implement a quantitative

The 24-page report is fascinating reading with the low

study on sweet potato attitudes and behaviours based

Glycemic Index status vegetable perceived as a tasty,

on the results on the study.

satisfying food with low carbohydrates that could be

Performance improvement by focusing on the right numbers

21

BY ANDREW MALINS – AFFINITY ACCOUNTING PLUS The dramatic changes in the Brisbane

A simple approach to business

Markets over the past 10 years have been

improvement that any business

as a result of various forces, including the

owner can follow is:

chain store dominance and 2011 flood to name but two. If there’s one guarantee in life, it’s that change will continue.

The businesses which have failed over that time (whether in the markets or

5. Assess results and identify next area for improvement.

Of course there’s a lot more

1. Identify the key performance areas

to building a great business than these simple steps. When

requiring improvement.

2. Set target performance standards for those areas (KPIs).

advising businesses on long term improvement and strategy, we have a large range of tools, books, templates

outside) have been the ones that did not

3. Focus your team’s attention on

and pro-forma available, free, for all

know or understand what their numbers

the focus areas for intensive

Brisbane Markets tenants to assist

were telling them.

improvement (usually over a 90 day

their business to perform at the top

There is a huge discrepancy between the

period).

of their game.

best and worst performing businesses.

4. Monitor results and make

The best way to improve your results is

adjustments as required to

benchmarking study at

to monitor and focus your business in a

improve the focus areas.

www.affinityplus.com.au.

similar way that elite sporting teams do.

Register your interest in the

The difference is that unlike sporting teams, you don’t currently have the statistics to compare yourself with your competition. Can you imagine the Broncos coaching staff not looking at their missed tackles, dropped ball counts etc versus their opposition?

Affinity Accounting Plus is launching

FINDING IT HARD IN THIS TOUGH MARKET?

DO YOU REALLY KNOW HOW WELL YOU’RE PERFORMING?

a benchmarking study of the Brisbane Markets wholesalers to provide specific industry data to assist participating businesses drive performance improvement.

The study is completely confidential and other than our firm, no one will receive information identifying any individual

At Affinity Accounting Plus: » We understand how to maximise the capabilities of the industry's choice of software, FRESH. » We can streamline your administration, to give you faster reporting and access to results. » We are more than just accountants, we are financial planners, business developers and superannuation experts.

Affinity Accounting Plus have extensive experience in the industry and are based in Southgate East Commercial Centre at Brisbane Markets, Rocklea.

business however industry averages and best practice benchmarks will be available to participants.

The resulting report will enable wholesalers to compare their results to where they should be and take action to ensure they move up or stay at the top of the “ladder”. Like great sporting teams, the results will only come from working on the right areas, time and having the right talent on board.

07 3725 6100 | WWW.AFFINITYPLUS.COM.AU PO BOX 399 BRISBANE MARKET Q 4106

industry Rain a welcome sight for dry Bowen

BY SARAH SIMPSON, BOWEN GUMLU GROWERS ASSOCIATION (BGGA) Santa Clause provided some much needed rain over the Christmas period, a welcome sight for many in the Bowen and Gumlu region, which resulted in a nice green start to 2013.

Weather Rain events in late January resulted in some minor flooding to areas surrounding the Don River as well as low lying areas. Total rainfall for January was 219.6mm, with the largest rainfall event on 24 January with 130.88mm.

This low pressure system then moved down to our southern neighbours causing devastation to areas such as Bundaberg and the Lockyer Valley. We hope that these growing regions are able to look to the future and rebuild after this huge blow.

Research BGGA is working collaboratively with a few research projects, one of which is looking at Tomato Yellow Leaf Curl Virus and Potato Leafroll Virus.

hopeful will receive funding this year.

BGGA is also in collaboration on other projects such as the Regional Food Network, Rural Industries Healthy Worker Initiative, Women In Horticulture and Reef Guardians to name a few.

Community A YouTube competition was run exclusively in 2012 at Bowen State High School.

This competition provided an opportunity to engage students in various aspect of the horticulture industry and to also educate them of the employment opportunities available. The winning video created

by Year 8 student Jessica Pollard can be viewed on our website at www. bowengumlugrowers.com.au/compspromos Systems approach In previous years, the anticipated removal of dimethoate and fenthion

This project will run collaboratively

from growers led to a proactive attempt

with the Queensland Department of

by BGGA and DAFFQ research staff to

Agriculture, Fisheries and Forestry

look into alternatives into managing

(DAFFQ) research staff.

Queensland fruit fly.

In produce associated with these

A research project was conducted and

viruses have affected the regions tomato

was highly successful, with alternative

production over the past couple of

chemicals found to be highly effective

years. Symptoms of both are sometimes

against the pest.

hard to distinguish and once a plant is infected, growth is stunted and production is reduced.

The lengthy process associated with this ‘systems approach’ looks to be nearing an end, with growers in the region

Currently we are also working on an

hopefully being able to use it in this

aphids research proposal which we are

coming season.

23

New appointments for horticulture The New Year has brought with it

Rugby league star and Queensland

Australian Summerfruit has engaged

some farewells to people in the

Maroons player Ben Hannant

model, television presenter and

horticulture industry who have

continues in his role as ambassador

foodie Rachael Finch as its industry

long held their positions and the

of the Brisbane Produce Market’s

face.

welcoming of new faces.

Schools Program in 2013.

Some of the new appointments

The father of four is not only one

aged Italian greengrocer, Con the

include:

of the strong men of league but a

Fruiterer. However, Summerfruit still

devoted family man and staunch

maintains its “100% Dribbilicious”

advocate of healthy living, with a

motto.

Apple and Pear Australia Limited (APAL) Managing Director Jon Durham has tendered his resignation, effective from 30 September 2013.

Mr Durham has worked with APAL and its predecessor organisation, Australian Apple and Pear Growers Association, for more than two decades.

APAL is currently seeking a

She replaces overweight, middle-

focus on nutritious food and an active lifestyle.

Citrus Australia has appointed Ben Cant to the Board, replacing industry

Queensland fresh produce identity

stalwart and Queenslander Kevin

Felicity Robson-Rous has taken up

Parr.

her position as the chairwoman of the Produce Marketing Association (PMA) Australia-New Zealand.

Mr Cant is a third generation citrus grower from Renmark.

Other board members include John

Assistant Horticulture Mediation

Said, Fresh Select – Vice Chairman;

Adviser & Assistant Produce and

Michaelis Bambacas, Lynch Group Golden girl Libby Trickett has been

Grocery Industry Ombudsman

– treasurer; Robert Nugan, Fresh

appointed by the Australian Table

Bianca Keys has resigned.

Produce Group; Kerry Wells, MG

Grape Industry for the second year

Marketing (NZ); Fabian Carniel,

in a row to spearhead a summer

Mulgowie Farming; Nick Pagett,

marketing campaign encouraging

IGA Fresh; Rob Fisher, Turners

Aussies to Munch-A Bunch-A Grapes

and Growers (NZ); Paul Harker,

while there are plenty available.

Woolworths; Andrew Keaney,

Ms Papapavlou has been assisting

Ms Trickett slimmed down for her

Foodstuffs Auckland (NZ); Martin

Ms Keys in the food code area over

swimming career comeback at the

Kneebone, Freshlogic; Tristan Harris,

the last 12 months.

2012 London Games and is using her

Harris Farm.

replacement.

Stephanie Papapavlou has stepped into the role to work with David Newton, Horticulture Mediation Adviser, with the food codes.

Ms Papapavlou is qualified as a

diet, the Seven Day Grape Shape

solicitor and a nationally accredited

Healthy Eating Plan, to help others

mediator. She has had five years

lose kilos too.

experience working in dispute resolution, including experience in telephone intervention, mediation training, dispute resolution consultancy and dispute resolution nant Ambassador Ben Han Kids Healthy Eating produce from h fres ut abo re mo (right) learns sh’s Carlo Lorenti.

Clayfield Markets Fre

administration.

industry 30 Year Strategic Plan promised The Queensland Government has released

agriculture eagerly awaited by the horticulture

its six month action plan (January–June 2013)

industry, eager to see what is planned.

with agriculture strongly featured as a way of achieving economic growth.

Other priorities include promises on flying fox mitigation, electricity and water issues, skills,

The document, released in January, is a

training and education issues and progress on

summarised ‘To Do’ list for government

the Agricultural Land Audit.

ministers and their departments, setting milestones and seeking to secure transparency government.

A copy of the full Six Month Action Plan can be found at http://tinyurl.com/cfrjn7x

The list of goals is lengthy, with the launch of a 30 year Strategic Plan for Queensland

Fresh Produce Safety Centre launched An innovative research centre to better

1. To plan how the fresh produce

manage fresh produce safety issues in

industry will handle major food safety

Australia and New Zealand has been

outbreaks in the region, particularly in

set up.

crisis mitigation and management, and

A Food Safety Taskforce initiated by

consumer communication.

Produce Marketing Association (PMA)

2. To identify research needs that are

Australia-New Zealand and comprising

specific to the Australian and New

of representatives from all sectors of the

Zealand fresh produce industry and

supply chain, has also been appointed to

to develop local or international

assist in the project.

collaborative partnerships in research,

Run by the University of Sydney’s Faculty of Agriculture and Environment

outreach and education to address these needs.

and PMA Australia-New Zealand, the

3. To translate relevant research

Fresh Produce Safety Centre has been

outcomes from the Center for

established as part of a major project to

Produce Safety at the University of

identify a model and priorities for fresh

California-Davis for application in the

produce safety research, awareness and

Australasian fresh produce industries.

the importance of enhancing current safety practices.

The project, using voluntary funds from both organisations, with matched funding from the Australian Government through Horticulture Australia Limited, focuses on three critical objectives.

The website of the new Fresh Produce Safety Centre can be found at www.freshproducesafety-anz.com.

25

Brismark’s services aid the industry

BY BRISMARK GENERAL MANAGER GAIL WOODS It is a pleasure to write my first

Through our industry networks we

column as the General Manager of a

can assist the small grower with Fresh

professional and proactive industry

Care accreditation and larger growers

organisation such as Brismark.

who require HACCP accreditation.

Coming from a background in a large

Brismark offers additional services from

membership organisation, focusing

the provision of manuals to managing

on membership services and finance,

the entire Quality Assurance system.

I am impressed with the fact that Brismark offers a unique blend of

FreshTest

Recruitment and training Brismark offers a recruitment service to wholesalers, which builds relationships with the markets. We can also offer this service to retailers.

A wide range of training is provided within the market precinct and through off-site providers if necessary.

services and representation to its

FreshTest is a national biological and

members. It has a solid commitment

chemical testing service that can be

to our Markets, the Central Market

arranged directly with Brismark.

System and the horticulture industry.

It is competitively priced and as the

Executive is on hand to answer

In this issue I would like to focus on

test results are housed on a secure

grower enquiries, support grower

the services Brismark offers growers

and private database, there is no risk

delegations and discuss industry

and retailers.

of losing results, which is critical

sponsorships.

Cornerstone

when it comes to audit.

Supporting growers Our Marketing and Communications

In addition, the Markets Hotline exists

Workplace safety

to make us more accessible.

cornerstone that supports the

Brismark performs workplace safety

Our complaints service has been

entire industry.

scans and provides a report with

specifically designed to investigate

key recommendations to assist

issues raised by growers and others

all businesses across the supply

who would like to voice a grievance

chain with immediate and ongoing

regarding business with the markets.

The Brismark Credit Service is a

Commencing in 1973, it provides the central market wholesalers with strong financial security, which in turn provides financial confidence for growers who supply the Market. Cost

compliance with Workplace Health & Safety legislation.

Ultimately, Brismark aims to build relationships and dialogue with

savings and other services are also

Avoiding financial penalty for

growers and retailers to ensure the

provided to Market retailers.

noncompliance and promoting

strength of the Central Market System

a health and safety culture are

and the horticulture industry. I am

worthwhile benefits.

proud to have a part in supporting the

Debt Recovery The Debt Recovery Service may be lesser known but is invaluable in assisting businesses across the supply chain to recovery outstanding debts.

Quality Assurance Brismark can help wholesalers and growers identify the level of quality assurance accreditation required to supply wholesalers and other businesses.

industry.

Industry news bites A healthy eye on corn A new Australian variety of sweetcorn could hold the key to fighting age-related macular degeneration, says peak vegetable body AUSVEG, thanks to the naturally occurring pigment zeaxanthin.

You would generally need to eat an unfeasibly high amount of sweetcorn to achieve the levels required for eye health.

However, Supergold sweetcorn is a breakthrough, with the new variety containing enough of the pigment in half a cob to help improve eye health.

Plant pathologist Dr Tim O’Hare and his team at the University of Queensland’s Alliance for Agricultural and Food Innovation worked on the project from 2008.

Ag growing its position

Industry HQs move office

Queensland’s horticulture industry

Two industry organisations have

had positioned itself well at the end

changed their office details and

of last year.

contacts.

Figures released by the Queensland

Onions Australia is in a new street

Department of Agriculture Fisheries and

address and can be found at 105A

Forestry show production and lifestyle

Commercial St East, Mount Gambier,

horticulture is projected to be Queensland’s

South Australia 5290.

largest agricultural industry ahead of beef, by a healthy margin of about $400 million this financial year.

Production horticulture - fruit and vegetable growing - is Queensland’s second biggest agricultural industry and is worth more than twice the value of sugar, almost twice the value of all grains and almost four times the value of cotton.

AgTrends 2012-13 data shows fruit and nut production is worth more than all cereal grains combined, including wheat, barley, maize and sorghum.

Its contact details are (08) 87258 862 or contact Acting CEO Lechelle Earl on 0458 111126 or lechelle@onionsaustralia.org.au.

The Australian Mango Industry has moved to the ground floor of the Fresh Centre building at the Brisbane Markets.

Its new postal address is PO Box 376, Brisbane Markets QLD 4106 and contact details are 07 3278 3755.

Ag studies on the increase

Blueprint for a fractured agricultural sector The National Farmers Federation launched a comprehensive blueprint

There is a growing interest in signing up

for Australian agriculture in February,

to study agriculture and environmental

setting priorities for the sector out as

courses at Queensland tertiary education

far as 2050.

centres this year.

The ‘Blueprint for Australian

27

through forums, meetings and surveys.

Its aim is to identify issues that are common across the whole agri-sector, lay out strategies to deal with those, as well as a vision for what success in those areas would look like.

Queensland Tertiary Admission Centre

Agriculture’ was 18 months in

said study areas showing the biggest

the making and is the product of

percentage increase on applicant

consultations and conversations with

popularity included information

farmers, agribusinesses, government

To access a full copy or summary

technology, agriculture and environment

and community groups; 3,700 people

of the Blueprint,

and engineering – up 9.7% on last year.

made submissions to the process

visit www.nff.org.au/blueprint.html.

Website helping flood affected farmers Clare de Luca, a Queensland grower whose family fruit orchards were flooded in the recent downpours, has set up a website encouraging shoppers to support produce from damaged regions.

The site showcases grower’s brands and labels so that shoppers can look out for them in their local greengrocer.

“We want to get the message out that we still have plenty of product available and it is more important than ever to buy Australian grown,” Ms de Luca said.

You can find the site at http://helpqldfarmers.com.au/

Its findings are a way to bring an often-fractured sector together.

industry Top tips for keeping peace in the market place Despite the high volumes of product

4. Maintain contact

and the large numbers of transactions in

Regular contact is important. It is the

moving fresh produce from the farm gate

key to avoiding misunderstanding. It

to consumers, the fresh produce industry

provides the opportunity for support and

experiences a low level of disputes.

understanding. Have a chat!

If, however, storage, quality, pricing,

5. Keep your cool when things heat up

payment and communication issues have

Manage your response to keep the

replaced the cheer of the festive season,

peace.

you can take steps to avoid, or at least

• Ask the other person to express their

manage conflict with these tips from the Horticulture Mediation Adviser.

1. Be clear about the supply arrangement If you are an agent or merchant and are dealing with a grower, you are required by legislation to have a written agreement

point of view; • Listen to what is said; • Acknowledge what you have heard and ask questions, and then; • Assert your points using “I” and “My”

in place. This protects you, and gives you

language rather than blame-filled “You”

access to dispute resolution services if

statements e.g. “My issue with that idea

things go wrong. Template agreements

is…” (rather than “my problem with

are available from Brismark.

you is..!”)

2. Manage expectations

If despite your best efforts, you find

Be clear with those you deal with about

yourself in conflict, there is help at hand.

challenges you face. Discuss what will

Firstly, contact the Brisbane Markets

work and be openly realistic. Avoid over-

Dispute Resolution Service by calling the

committing, which will lead to frustrations

Market Hotline on 1800 631 002. Brismark

when you cannot meet targets.

will be able to explore the situation,

3. Keep to commitments

offering the grower a no cost service to

When you have realistic objectives,

resolve the situation.

keep to the commitments that you have

Secondly, you could call the Horticulture

made. This will build trust and avoid any

Mediation Adviser (HMA) or the Produce

breakdown in communication.

and Grocery Industry Ombudsman (PGIO). They can assist you to manage and resolve conflict quickly and without cost.

The HMA and PGIO are independent services that help traders and growers to reach workable outcomes.

Whether you need information on what the Code says, a referral for advice, or help to resolve a problem, the HMA and PGIO can suggest the best process for

those you deal with A top business tip: Be clear with what will work and uss Disc . face you s enge about chall stic. be openly reali

you. All contact is confidential.

29

Managing the grapevine

BY SAL TRUJILLO, BRISBANE MARKETS LIMITED HUMAN RESOURCES MANAGER The organisational grapevine is

The disadvantages of grapevine

an informal channel of business

communication are:

communication which stretches in all directions irrespective of existing authority levels.

Every business has an informal communication channel regardless of the size of the business.

This office chatter is an important source of information for managers and business owners as it can provide

• It carries partial information at times as it is more based on rumours.

• It is not always trustworthy.

• The productivity of employees may be hampered as they spend more time talking rather than working.

• It can create hostility against managers and business owners.

• Don’t react. Don’t get angry or upset when you hear information that isn’t accurate or that should have been confidential. Correct negative, wrong and false perceptions quickly.

• Use the grapevine. When there is news to report don’t keep it to yourself or assume that someone else will spread the news.

Managers and business owners

key information regarding employee

• It may hinder the goodwill of the

should take these opportunities to

morale and issues that are important

organisation as it may carry false

create and foster the organisational

to employees.

negative information.

culture by feeding the grapevine with

The grapevine is of value to employees

Rumours cannot be eliminated;

positive information.

fact that usually management is not

Here are some tips on effectively

involved in grapevine communications.

managing the organisational

DID Y OU Less than half KNOW? of Australian parents prepare

information communciation:

fresh fruit for their

because they tend to trust what comes from the grapevine. This is due to the

It has some advantages which include: • Grapevine channels carry information rapidly.

• Managers get to know the reactions of their employees on policies and other key issues.

therefore managers and business owners must manage it.

• Provide accurate information.

• Share information quickly.

Employees are more likely to trust and believe information which is disseminated quickly.

family on a daily basis, according to a report launched

by Australian Pineapples.

The ‘Australian Pineapples Family Nutrition Report’ found that despite 60% of

• Adopt an open door approach.

parents surveyed saying they

Employees should feel that they

wanted their children to eat

unity among the employees who

can approach management with

more fresh fruit, only 46% of

share and discuss their views with

questions, suggestions, ideas or

them provided fruit for their

each other.

concerns.

children every day.

• The grapevine creates a sense of

• It serves as an emotional supportive value.

• It serves as a supplement in those cases where formal communication does not work.

• Hold meetings. Your employees need to receive information at regular intervals.

• Keep your content straightforward and concise.

events MARCH

29 March GOOD FRIDAY

APRIL

1 April EASTER MONDAY

4-6 April FRESH PRODUCE INDIA Bangalore, India For more information contact Alexandra Walker on (02) 800 53495, 0416 428 561, email Alexandra@fruitnet.com or visit www.freshproduceindia.com India’s only fresh produce conference with a program that focuses on the recent changes within India and provides networking opportunities.

24-16 April GLOBAL BERRY CONGRESS Sheraton Hotel, Santiago, Chile For more information contact Email Marija Cvetkovic at marija@fruitnet.comor visit www.berrycongress.com

10 May

30 May-1 June

2013 QUEENSLAND STRAWBERRY ASSOCIATION CONFERENCE DINNER

2013 AUSVEG NATIONAL CONVENTION, TRADE SHOW AND AWARDS FOR EXCELLENCE

Crowne Plaza Pelican Waters, Sunshine Coast, Qld

Jupiters Casino, Gold Coast, Qld

For more information contact

For more information contact

Jennifer Rowling on (07) 5474 0374, 0438 752 177 or email office@qldstrawberries.com.au

Email convention@ausveg.com.au, visit www.ausveg.com.au/convention

The event is an annual get-together for the Queensland strawberry industry with keynote speakers and an opportunity to meet suppliers and industry wholesalers.

National vegetable convention that will include an extensive trade show, awards for excellence and a conference program that focuses on the political and growing issues surrounding vegetable farming.

14-17 May 9TH AUSTRALIAN MANGO CONFERENCE Pullman Cairns International and orchards in Mareeba, Qld For more information contact Trevor Dunmall, Australian Mango Industry Association, at IDM@mangoes.net.au or phone 0400 808 689.

A conference with a focus on mangoes, with this event spending more time in the field and on activities than in the conference room.

First time the international berry forum has been held outside of Europe to examine the berry industry.

May 29-1 June

25 April

Palmer Coolum Resort, Sunshine Coast, Qld

ANZAC DAY HOLIDAY

MAY

2-3 May NATIONAL VEGETABLE EXPO Dairy Road, Werribee, Vic For more information contact Helen Whitman on 0407 772 299 or David Milburn on 0438 413 505 or visit http://www.vgavic.org. au/communication/events/veg_

2013 BANANA INDUSTRY CONGRESS

For more information contact ICMS Australasia on (07) 3255 1002 or email info@banana2013.com

or phone (03) 9822 0388,

JUNE

10 June QUEEN’S BIRTHDAY HOLIDAY

11-13 June PMA FRESH CONNECTIONS 2013 Sydney Convention and Exhibition Centre, NSW For more information contact (03) 9320 8692, info@pmafreshconnections. com.au or visit www.pmafreshconnections.com.au An annual conference that draws the fresh produce industry together to expand its networks and learn from the key movers shakers of the Australasian fresh fruit, vegetable and floral industry and those of the future.

The bi-annual congress is attended by most within the banana industry who use the opportunity to meet with leaders and decision makers from Government and across the broader agriculture sector.

Public holiday closures

May 29-21

closed on all public holidays during

ASIAFRUIT MARKET INSIGHT Qingdao, Shandong, China

expo___2013.htm

For more information contact

Every two years the National Vegetable Expo provides a venue for vegetable growers, seed companies and industry suppliers to discuss the best the industry has to offer.

www.asiafruitmarketinsight.com Networking opportunities for businesses wanting to trade with China, offering introductions to local fresh produce professionals along with 300 international participants.

Brisbane Produce Market will be the Easter period, Anzac Day and the Queen’s Birthday holiday.

For further information on fresh produce deliveries and purchases, please contact your wholesaler or check trading hours on line at www.brisbanemarkets.com.au at www.brisbanemarkets.com.au.

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*Source: Logistik Journal 2009

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S O L U T I O N S

F O R

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