Services Guide 2013 Jan-Jun

The Institute of Public Administration Australia (IPAA) is the not-for-profit professional association for public sector practitioners, academics and people in the private and not-for-profit sectors who see themselves as part of the profession of public service.

The Institute not only serves its members but also promotes high quality public administration more generally through professional development of public sector employees across NSW, and through informed discussion of public administration issues and dissemination of research.

Affiliated with similar institutes and organisations throughout the world, IPAA NSW serves as an important source of intellectual capital, information and opinion on issues of government policy and programs, delivering services directly to our members and to a target audience of over 300,000 public servants across NSW. Since its inception in 1935, connecting people and ideas to improve the public sector has been IPAA’s main focus. Interestingly at the inaugural meeting of the NSW Regional Group (i.e. the formation of IPAA NSW) on 3 October 1935 the President, The Hon. Sir Phillip Whistler Street K.C.M.G., Lieutenant Governor of NSW shared the sentiment of establishing the Institute with the following words:

The Institute was formed in England in 1922 by a group of British public servants for the purpose of bringing together officials associated in various departments on the meeting ground of a common interest in the work of public administration. It provides a means by which the stores of knowledge and thought and experience which are found among the members of the various Public Services, in Great Britain, and other countries, may be made available. Its objects are the development of the public services as a profession and the study of all aspects of Public Administration, and to advance the prestige of the services in the eyes of the public.

We believe all professional public servants should be connected with the Institute and take advantage of the many opportunities we offer for professional and personal development.

We encourage and celebrate achievement across the sector and provide a range of services to encourage greater successes for the profession.

I hope you enjoy this Services Guide and all that IPAA has to offer, and I look forward to connecting with you through IPAA in the coming year.

Peter Achterstraat FIPAA President, Institute of Public Administration Australia (NSW Division)

(AJPA Vol. A1, Issue 3, June 1938 pp 35-37)

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PRESIDENT’S MESSAGE

President’s Message

ABOUT IPAA NSW

www.nsw.ipaa.org.au 4

IPAA NSW is the professional association for the public sector Who we are

How we do it

The Institute of Public Administration Australia is the professional association for people interested in strategic issues, policy, reform and innovation in public sector management.

IPAA NSW offers extensive opportunities to enrich your professional development through workshops, seminars, briefings and customised programs by:

IPAA NSW is a not-for-profit organisation promoting the relevance, integrity, reputation and intellectual rigour of the Australian public sector.

•

IPAA NSW currently has a diverse membership comprising public servants from all tiers of government, business executives, consultants and academics.

What we do • Connect people and ideas by providing networking opportunities to meet colleagues from all levels of government, and establishing links with academics and industry specialists • Celebrate the public sector by showcasing best practice, recognising excellence through award programs, and promoting the public sector as a fulfilling and challenging career • Provide thought leadership through exposure to cutting-edge ideas and practices • Advance the sharing of ideas and knowledge by providing an impartial environment for dynamic debate through public forums, publications and our website

i nvolving you in stimulating discussions – including breakfast events, lunchtime get-togethers and evening discussions in a variety of formats that encourage participation and interaction with Australian and international expert speakers

• keeping you ahead of the trends – through forums and seminars, bringing you the best of international and Australian practitioners and academics •

•

eeping you informed – through IPAA NSW k Special Interest Groups and Networks, publications, and our website

EVENTS

i mproving your skills and knowledge – through a broad range of public sector specific training and nationally recognised EVENTS MEMBERSHIP qualifications offered by our training and development program.

OurTRAINING services EVENTS

MEMBERSHIP

AWARDS MEMBERSHIP

TRAINING

BOOKSTORE EVENTS TRAINING

AWARDS

BOOKSTORE RESOURCES MEMBERSHIP AWARDS TRAINING RESOURCES BOOKSTORE AWARDS RESOURCES 5

ABOUT IPAA NSW

Institute of Public Administration Australia (NSW Division)

EVENTS

ABOUT IPAA NSW

Why become a member of IPAA NSW? The Institute of Public Administration Australia (NSW Division) is the peak independent professional association for public sector professionals in NSW.

MEMBERSHIP TRAINING

Connecting with IPAA NSW means connecting with some of the most influential people in the NSW public sector.

AWARDS

When you become a member of IPAA NSW you are immediately eligible to participate in high-level networking and you receive a host of quality products and services that will enhance your career.

BOOKSTORE

Become part of a vigorous professional community committed to connecting people and ideas to improve the public sector.

As an IPAA NSW member you will: • hear key decision makers discuss the issues, challenges and directions that drive today’s public sector

Networking opportunities RESOURCES IPAA NSW provides members with many important opportunities to meet and network with colleagues in the public sector, business and academia. All of our events provide members with the opportunity to network with other public sector professionals.

• tap into the best of national and international public sector practice

IPAA NSW also conducts the Practitioners’ Network, comprising Special Interest Groups (SIGs) and the Young Professionals Network.

These groups host meetings and events throughout the year on specific areas of interest.

• meet colleagues at all levels from a diverse range of agencies, sectors and industries

SIGs

• share stimulating ideas that challenge conventional thinking

• stay informed by keeping abreast of new initiatives across the public sector • advance your career by attending our highly-rated professional development courses at a reduced cost • participate in Special Interest Groups that provide opportunities to explore issues in small groups at greater depth • read about what’s happening in government across Australia and the world.

People, Performance and Culture The People, Performance and Culture SIG is concerned with developing organisational capacity within the public sector. It looks at human resources, professional development and cultural change.

Social Media The Social Media SIG is interested in citizen engagement through web 2.0 technologies.

It explores Facebook, Blogs, Wikis and other technologies that Government can use to improve community engagement.

Shared Services The Shared Services SIG is concerned with the provision of finance, procurement, human resources, facilities management and other shared services. The group shares experiences and looks at best practice across Australia and overseas.

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Young Professionals Network The Young Professionals Network is a group of members who work together to identify areas that will support the professional and personal development of tomorrow’s public sector leaders. It arranges events of special interest to those members who are 34 years of age and under.

Events

Special forums Special forums, premium events featuring pertinent speakers from Australia and overseas, are available to members at substantially discounted rates.

Publications and knowledge sharing IPAA NSW provides members with the following publications and information sources, at no charge.

Each year IPAA NSW holds a range of exciting and relevant events on current and emerging issues. These events are either free to members or provided to members at a significantly discounted rate.

Australian Journal of Public Administration (AJPA)

Member Events

Today, a national publication for practitioners, incorporates short articles and case studies on current best practice.

Member forums Member forums, featuring pertinent speakers from Australia and overseas are provided free to members.

Special Interest Group and Network events SIGs and Network events, small interactive events with experts in their fields, are provided free to members, who may also bring an accompanying guest.

Special Events Conferences IPAA NSW Conferences include the State Conference, the Regional Conference, IPAA National Conference and the National Investigations Symposium.

AJPA, Australia’s pre-eminent academic quarterly, examines public sector reform and policy directions.

Public Administration Today (Today)

IPAA INK IPAA INK, exclusive to members, is the IPAA NSW quarterly newsletter that keeps you informed on what’s happening in NSW. ipaa byte Our e-newsletter, ipaa byte, is emailed exclusively to members fortnightly. It features up-to-date information on events, resources and opportunities. www.nsw.ipaa.org.au The IPAA NSW website provides relevant and current information on all our services, plus papers, presentations and other publications, and links to the world’s best public administration websites.

Seminars and Master classes Seminars and Master classes, featuring expert speakers and leaders on strategic topics of importance, are available to members at substantially discounted rates.

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ABOUT IPAA NSW

Networks

ABOUT IPAA NSW

Professional development

Incentives

IPAA NSW is committed to developing the knowledge and skills of public sector professionals. Our events program provides members with professional development opportunities. Members also receive substantial discounts on our public training and development programs that are outlined later in this guide.

Members are offered incentives for introducing colleagues to the Institute. The IPAA Chip program allows members to earn vouchers to the value of $25 for each new member who joins as a result of their referral. IPAA Chips can be redeemed for discounts on IPAA NSW events, courses and membership renewals.

New members must nominate the referring member on their application form.

We offer public training programs in the Sydney CBD and in Parramatta. We also offer Customised Agency Programs wherever you may be situated.

You can achieve a number of qualifications through our training programs, ranging from the Graduate Certificate in Public Sector Management to a Diploma of Government in a range of disciplines. IPAA NSW aims to meet all of your professional development needs.

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When you renew membership, you become eligible to use the postnominal letters MIPAA, in recognition of your professionalism and commitment to the Institute.

Members are eligible for nomination for the prestigious national award of National Fellow (FIPAA), first awarded in 1983. NSW currently boasts 49 FIPAAs.

The IPAA NSW Council, the governing and policy-making body of IPAA NSW, is responsible for its management and governance. Council meets at least four times a year to discuss the issues that are significant in the operation of the Institute.

The duties of Council include: • determining policy to advance the objectives of IPAA NSW and the best interests of the members • determining and overseeing policy designed to achieve compliance with relevant legal and financial requirements • determining criteria, benefits and membership fees for membership categories • making recommendations to the National Council in relation to the award of Fellow and the conferring of life membership • presenting a report at each Annual General Meeting on the financial position and performance of IPAA NSW and on activities throughout the relevant year.

IPAA NSW is currently governed by a Council comprised of: • four (4) elected office bearers – the President, and three Vice-Presidents • four (4) elected ordinary Councillors • two (2) elected Young Councillors • one (1) ex officio Councillor, the Chief Executive Officer •

one (1) co-opted Councillor, who has been invited to join the Council.

Presidents Interim 1935 Sir David Ferguson, former Acting Chief Justice and former Vice-Chancellor of the University of Sydney (Provisional President) 1935–1939 Sir Phillip Whistler Street, KCMG, former Chief Justice and Lt Governor of NSW (First constitutional President) 1939–1950 Sir Frederick Jordan, KCMG, Chief Justice and Lt Governor of NSW 1950–1969 The Hon. later Sir Kenneth W Street, KCMG, Justice of the Supreme Court, later Chief Justice and Lt Governor of NSW 1969–1975 Sir John Goodsell, CMG, Chairman, NSW Public Service Board 1975–1983 Edwin Walder, CMG, FIPAA, President, Sydney Water Board 1983–1988 Gerry Gleeson, FIPAA, Head, NSW Premier’s Department 1989–1991 Ray Hodgkinson, FIPAA, Director, Land Titles Office 1992–1993 Alison Crook, AO, FIPAA, State Librarian, State Library of NSW 1993–1994 Percy Allan, AM, FIPAA, Secretary, NSW Treasury 1994–1999 Jane Diplock, AO, FIPAA, Director General, Department of Training and Education Coordination 1999–2002 Helen Bauer, FIPAA, Independent consultant 2002–2007 Andrew Cappie-Wood, FIPAA, Director General, NSW Department of Education and Training 2007–2009 John Lee, Director General, NSW Department of Premier and Cabinet 2009– Peter Achterstraat, FIPAA, Auditor General of NSW

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ABOUT IPAA NSW

IPAA NSW Governance

Member testimonials

TESTIMONIALS

The Hon. Dr Geoff Gallop AC FIPAA Professor, Director, Graduate School of Government, University of Sydney “Citizens-and the politicians they elect-should never under-estimate the importance of the Public Service as an adviser to governments, as a service provider, and as a regulator and enforcer on behalf of the public interest. Nor should public servants take their role for granted. Indeed it is increasingly contestable. This is where IPAA comes into the equationas a promoter of public service values and of best practice public administration. It provides a forum for practitioners to share and examine ideas about policy and implementation. This is space that can’t be left to politicians and academics, or indeed to the upper echelons of the Public Service. We are affected and we should all be involved.”

Daina Aspin Senior Policy Officer, National Reform and Intergovernmental Strategy, NSW Department of Premier and Cabinet “I joined the public service as a university student, and my IPAA membership provided a great introduction to working in government.

As a young professional, the IPAA Young Professionals Network is a great opportunity to connect with young professionals and other public servants across the sector. Through professional development events and more informal networking opportunities, I have met a wide range of talented, engaged and committed people, many of whom are now close professional contacts and friends.”

Lesley Milbourne Director Governance, Department of Family and Community Services “Sometimes you can get isolated in your own little area of the public service, often because you are head down and busy and it seems a luxury to even think of sticking your head up for some ‘networking’ for example. Being involved with IPAA means you don’t have to do the hard work – a stream of relevant information, networks and opportunities is there for the taking. It’s great to be able to ‘attend’ presentations without leaving your computer screen and you know the subject matter will be public sector relevant.”

Stephen Horne Chief Executive, Internal Audit Bureau “For me, IPAA is “the source”. It is my Knowledge Network for staying on top of an ever more complex and fast moving world of the public sector. Thirty-three years of membership is testament to that.”

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TESTIMONIALS

“...Good relations between the members of the different branches... are necessary for the efficient performance of... Public Servants...”

B.S.B. Stevens, Premier of NSW (6 June 1935)

Scott Lennon NSW Government Lead Partner, PwC “PwC has been a proud alliance partner of IPAA NSW for the past five years. IPAA offers highly relevant events and conferences with content that is best practice and is tailored to align with the key priorities of the NSW Government. These events and courses significantly deepen the PwC team’s understanding of Government. IPAA also provides exceptional opportunities to network with colleagues within the Government Sector.

IPAA’s strong support and engagement with senior bureaucrats is vital for ensuring relevance and demonstrating the value of membership. IPAA is an excellent partner for PwC and a highly professional organisation with whom we look forward to working for many years to come.”

Julianne Sanders Manager, NSW Public Sector Workplace Giving, Department of Premier and Cabinet “I value my association with IPAA because it encourages innovation and creates an environment that allows member participation. In particular the annual conference, the wide variety of professional development courses on offer and the professional networking forums are extremely valuable. I encourage all public sector employees to become members of IPAA.”

Illana Halliday FIPAA CEO, Aged and Community Services Association (NSW & ACT) “IPAA provides a safe and stimulating environment for public sector professionals from all three levels of government and the not-forprofit sector to explore topical issues in public service. The debate and discussion is lively, the learning programs professional and well run to suit our staff, and the flow of advice is free. I’ve been a member for over 20 years, regardless of my changing roles, and I’ve had good value every year.”

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Member testimonials

TESTIMONIALS

Helen Rogers Director, Divisional Program Management Office, Community Services, Department of Family and Community Services “Membership of IPAA provides me with a range of professional development and networking opportunities and allows me to explore different ways to achieve reform and innovation within the public sector.

It has been my experience that many public servants, especially those working in non-frontline positions, do not necessarily see themselves as ‘professional’. As a result, they underestimate the important role they play in meeting the needs of people and communities across NSW. IPAA champions the value of professionals like me who have chosen to work in the NSW public sector.”

Bradley Zawodny Project Manager, Land and Property Information, Department of Finance and Services “IPAA membership offers all the tools I require to develop as a public sector professional. Member events directly address the issues and emerging trends that define the evolution of our public sector, and the training program provides me the skills to meet tomorrow’s challenges. IPAA membership also gives me the opportunity to develop lasting and valuable relationships with other public sector professionals.”

Sian Leathem Registrar, Workers Compensation Commission “As a new member of the IPAA National Council, I have been incredibly impressed with the energy and commitment displayed by both the volunteer office holders and the professional staff of IPAA. My involvement in the organisation has already given me a broader appreciation of the breadth of public administration in NSW and I look forward to participating in the many opportunities that IPAA continues to offer.”

Claudine Lyons Manager Healthy Public Policy, NSW Ministry of Health “IPAA Young Professionals is great. I’ve met a group of dynamic and fun young people from different agencies who are great to bounce ideas off and get advice from. I never would have met them otherwise but they make working in the public sector much more interesting.”

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TESTIMONIALS

Elizabeth Knight Director Sector Development, Policy Programs and Strategy, Community Services, Department of Family and Community Services “IPAA is a great professional association as it provides opportunities to hear about strategic directions, contemporary policy and innovation in the public sector. Participating in IPAA events helps me stay connected with public sector leaders and it’s a great way to keep informed and motivated.

The Executive Women’s Lunch is excellent for these reasons.

I also encourage staff to attend IPAA courses as part of their professional development as the programs cater to the NSW context. I support IPAA because it promotes leadership, professionalism, innovation and integrity which reflect what we strive to demonstrate in our work every day.”

Peter Duncan Chief Executive, Roads and Maritime Services “Being exposed to new ideas, debating topics, and challenging perspectives is what IPAA is all about. The suite of training programs and events provides a great opportunity for public sector professionals to connect, develop skills and share ideas. I particularly value the annual CEO & Young Professionals Breakfast – this ensures agency heads are both aware of and responsive to next-generation leaders.”

Jan McClelland Chair, NSW Businesslink “IPAA’s publications, seminars and conferences provide me with interesting and practical information on current issues and developments in public administration, governance and management.

They also provide an opportunity to engage in thought and debate about innovative ways of improving the professionalism of the public sector and the quality of its services to the public.”

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DELEGATIONS AND EVENT MANAGEMENT

International Delegation Management IPAA’s International Delegation program aims to build institutional and human resource capacities in foreign governments, public sector associations and training institutes by assisting them to develop a professional public sector. IPAA NSW hosts a number of International Delegations annually. Our program ranges from the broad aspects of public administration in Australia, to very specifically designed presentations to meet the needs of the delegates. Our consultants are highly specialised practitioners from all levels of government, academia, non-government organisations and the private sector.

IPAA NSW can provide an International Delegation management service to agencies that are approached to host delegations.

Please contact our Manager, Training on 02 9228 5225 to arrange for IPAA NSW to host a delegation.

Event Management With many years experience in conference and event organisation, IPAA NSW offers a range of professional services to ensure that your agency’s event is a success.

We can provide a complete service covering: • Event format • Client liaison • Registration • Speaker management • Accounting • Venue hire and management • Catering • Accommodation and travel • Participant services • Onsite staffing during the event.

Services offered include: • Sourcing event speakers, in consultation with the client • Sourcing event facilitators for the duration of the event • Selecting and booking a suitable venue • Organising catering • Coordinating resources, including papers and audio visual presentations • Developing and implementing a communications plan • Developing and implementing a marketing strategy to promote the event • Managing registrations, payments and accommodation packages • Organising and managing sponsorship/ supplier relationships for the event, including trade stands and exhibitions.

For further details or to obtain a quotation, contact our Event Manager on 02 9228 5225.

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For more information about any of these MEMBERSHIP awards and to download application forms, go to our website at www.nsw.ipaa.org.au

TRAINING

Celebrating Excellence: IPAA NSW awards

IPAA NSW encourages excellence in the practice and study of public administration, government and related disciplines. We offer academic awards and awards for practitioners who display BOOKSTORE excellence in these areas.

IPAA Fellow

RESOURCES

The IPAA Fellow, the highest national award bestowed by the Institute, recognises an individual’s outstanding contribution to the study or practice of public administration. Recipients of this prestigious award are entitled to use the postnominal letters ‘FIPAA’. See page 17 for a list of National IPAA Fellows from NSW.

IPAA NSW Awards for Individual Excellence The Public Value Award

The Building Talent Award

The Public Value Award recognises an individual’s outstanding contribution to the creation of public value.

The Building Talent Award recognises an individual who has demonstrated excellence in identifying, harnessing and encouraging talent.

2012 recipient Marianna Wong Northern Sydney Local Health District, Mental Health Drug & Alcohol The Collaboration Award The Collaboration Award recognises an individual whose activity has transcended institutional barriers.

2012 recipient Robin Phua Department of Trade and Investment

2012 recipient Cheryl Edwards State Transit Authority

The Young Leader Award The Young Leader Award recognises an individual under the age of 35 years who has begun to demonstrate excellence in leadership.

2012 recipient Clare Huxley Department of Planning and Infrastructure

The Leadership Award The Leadership Award recognises an individual who has demonstrated excellence in leadership.

2012 recipient Supt Mark Wright NSW Police

The Award for Individual Excellence The Award for Individual Excellence recognises the recipient of one of the awards above who most clearly demonstrates pride, passion and professionalism, strongly embodies the values and behaviours of a professional public service, demonstrates innovative approaches and delivers quantifiable benefits to the organisation and the broader public sector.

2012 recipient Cheryl Edwards State Transit Authority

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CELEBRATING EXCELLENCE

AWARDS

CELEBRATING EXCELLENCE

Public Sector Management Program The PSM Program IPAA NSW Award is awarded annually to the highest achieving NSW graduate in the nationally accredited Graduate Certificate, Public Sector Management Program.

2011 Jill Morris 2010 Sean Kendall 2009 Darryl O’Donnell 2008 Phillip Cameron 2007 Carolyn Murphy 2006 Pauline Foote 2005 Kathryn Gott 2004 no prize awarded 2003 Deborah Ward 2002 Jan Douglas 2001 Jean Bakie

University of NSW The IPAA NSW prize is awarded to the student in Master of Policy Studies with the highest aggregate marks in policy analysis, information and research for policy and management, and policy in organisations.

2011 Rebecca Wilkinson 2010 Helene Kordahji 2009 Kathleen Cunningham 2008 Dorothy Harding 2007 Karin Ragel 2006 Sharon Bicknell 2005 Clyde Lettsom 2004 Ann Wiczek 2003 Katherine Isobel McKernan

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University of Sydney Faculty of Government and International Relations The GC Remington Prize, in memory of the co-founder of IPAA NSW, is awarded in the Department of Government and International Relations to the most distinguished student in the study of government, especially in its administrative aspects.

2011 Nicholas Findlater 2010 Frank Scisciolo 2009 Lauren Ashley Fahy 2008 Patrick Hurley 2007 Bronwyn Weir 2006 Kate Lesley Glazebrook 2005 Alexandra Jane Mason 2004 Pia Brunner 2003 Rachel Cadden Adams 2002 Kristen Porter & Tom Glasson 2001 Dominque Palla-Pozza

Graduate School of Government The FA Bland Prize, in memory of the co-founder of IPAA NSW, is awarded to the student with the highest aggregate marks in Strategic Administration.

2011 Richard Beecham 2010 Rami Affan 2009 Paul Gayner

CELEBRATING EXCELLENCE

National IPAA Fellows from NSW 2012 Jennifer Westacott 2012 Nazha Saad 2012 Donna Rygate 2011 Peter Achterstraat 2011 Illana Halliday 2011 Dr Kerry Schott 2010 Russell D. Grove PSM 2010 Mary Ann O’Loughlin 2010 Jane Woodruff 2009 Pamela Rutledge 2009 Peter Connelly 2008 Karin Callaghan 2007 Tim Farland 2006 Deborah Sanders 2005 Robyn Kruk AM 2004 Andrew Cappie-Wood 2004 Lisa Corbyn 2003 Percy Allan AM 2002 Carolyn Burlew 2002 David Richmond AO 2001 Carolyn Bloch 2001 Dr Hal Colebatch 2000 Helen Bauer 1999 Colleen Moore PSM 1998 Jan Smith PSM 1997 Dr Colin Gellatly AO

1996 Jane Diplock AO 1996 Leslie Quinnell AO 1995 Dr Helen Nelson 1995 George Bawtree 1994 Philip Wheeler PSM 1993 Alison Crook AO 1992 Richard Humphry AO 1988 Graham Pratt 1988 Martin Painter 1988 Pamela Grant 1988 Raymond Hodgkinson AM 1987 Norm Oakes AO 1985 Jack O’Donnell 1985 Richard Conolly AM 1983 Dr Ken Knight AM 1983 Edwin Walder 1983 Dr Ross Curnow 1983 Gerald Gleeson AC 1983 Jack Watson AM 1983 Lionel Milsop 1983 The Hon. Rae Else-Mitchell CMG, QC 1983 Thomas Kewley OAM 1983 Victor Cohen

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EVENTS

Events

EVENTS

As the key professional association that aims to enhance the relevance, integrity, reputation and intellectual base of the public sector, IPAA NSW offers a range of events to provide professional MEMBERSHIP development and networking opportunities throughout the year.

TRAINING State Conference Renowned as New South Wales’ premier Public Sector Conference, AWARDS this full-day program provides you and your colleagues with a unique opportunity to listen to, and share ideas with, experts, peers, and colleagues across the sector.

BOOKSTORE

Spann Oration

RESOURCES

The Spann Oration was inaugurated in honour of the memory of Richard Neville Spann OBE, MA Oxon., FASSA, (1916–1981), who held the Chair of Government and Public Administration at Sydney University from 1954 to 1981. He worked extensively with State and Commonwealth Governments and was the Chairman of the Administrative Research Committee of the NSW State Public Service Board. The Oration is the most prestigious forum held by IPAA NSW annually.

Recent orators include: • 2012 Anna Bligh • 2011 Gary Sturgess AM • 2010 Gerry Gleeson FIPAA • 2009 John Watkins

IPAA Regional Conference The Regional Conference is held in collaboration with three Divisions of IPAA: NSW, Victoria and the ACT. The conference focuses on priorities for regional Australia and is held in a regional city. The inaugural conference in 2012 was held in Albury and the 2013 conference will be held in Wagga Wagga.

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Budget Briefing Breakfast The Budget Briefing Breakfast is an important opportunity to hear the Secretary of the NSW Treasury outline the State Budget and to hear an expert panel discuss the implications for the NSW public sector. The breakfast provides opportunities for attendees to ask questions and to discuss issues arising from the Briefing, and for networking with professionals from a wide range of agencies and organisations.

CEO and Young Professionals Breakfast 2013 will be the 11th year that IPAA NSW has held this important event, where Chief Executives host Young Professionals at a breakfast focused on connecting people and ideas. The breakfast is a wonderful opportunity for young public servants and chief executives to meet and share ideas for a better public sector.

International Women’s Day Celebration This is an evening of canapés, conversation and inspirational speakers to celebrate International Women’s Day. Speakers come from all walks of life and share their stories of challenges and successes. It is an informal evening and an opportunity to share ideas in a convivial atmosphere.

Gov 2.0 Showcase The IPAA NSW Gov 2.0 Showcase features the use of technology across the range of different government contexts (local, state and federal). It explores the impact of the pace of technological change on the work of the public service and on the way citizens are taking advantage of new networks, access to data and the opportunity to engage with government.

Women’s Executive Luncheon The Luncheon celebrates women in leadership in the public sector.

It is the “must attend” networking function for women executives.

In 2012 we were excited to present two inspirational speakers – Anne Summers, renowned author, award-winning journalist, and campaigner for women’s equality, and Robyn Kruk AM, CEO of the National Mental Health Commission, and former Director-General of NSW Health and the Department of Premier and Cabinet.

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EVENTS

For more information on any of these events contact IPAA NSW via email info@nsw.ipaa.org.au or phone 02 9228 5225.

Events

EVENTS

National Investigations Symposium The National Investigations Symposium is a biennial event for public sector investigators and complaint handlers run by the Independent Commission Against Corruption, NSW Ombudsman and IPAA. It provides a unique forum for public officials to increase investigative knowledge, skills and techniques, and offers significant professional development and networking opportunities.

Attendees: • hear about best practice methods and new techniques • learn from distinguished international and national keynote speakers • attend workshops on managing difficult complainants or learn the basics about conducting an investigation • discuss hot topics with colleagues.

Surviving Budget Estimates Seminar Held annually at Parliament House in the Jubilee Room, the venue for Estimates, the seminar informs those new to the Budget Estimates process about the keys to success in preparing material for Ministers and Directors General for Estimates hearings.

Picnic in the Park This is a Member and special-guests-only celebration to welcome in the New Year. It is an afternoon of networking, with cocktails and canapés, in the beautiful Rose Garden Pavilion, Sydney Royal Botanic Gardens.

SIG and Young Professionals Network events These Member only events consist of short presentations by experienced speakers on current areas of interest, as well as case studies and learnings about associated topics. They are an opportunity to share ideas with colleagues in an intimate and collaborative environment. These events are followed by a networking reception.

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Master classes are high-level events aimed at the Senior Executive Service, to provide a forum for the discussion of strategic topics of importance. Our signature Master class series, the Helen Nelson series named in honour of longstanding member and first female councillor of IPAA NSW, Dr Helen Nelson, focuses on policy, Helen’s area of expertise.

Legal Eagle Seminars The Legal Eagle seminar series is designed to present short seminars (most are one hour) on legal topics of critical relevance to the public sector. Seminars are delivered by qualified lawyers specialising in the area of law on which they present.

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EVENTS

Master Classes

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EVENT CALENDAR JANUARY

FEBRUARY

MARCH

Monday Tuesday

1

Wednesday

2

Thursday

3

Friday

4

1

1

Weekend

5/6

2/3

2/3

Monday

7

4

4

Tuesday

8

5

5

Wednesday

9

6

6

Thursday

10

7

7

Friday

11

8

8

Weekend

12/13

9/10

9/10

Monday

14

11

11

Tuesday

15

12

12

Wednesday

16

13

13

Thursday

17

14

Friday

18

15

Weekend

19/20

16/17

16/17

Monday

21

18

18

Tuesday

22

19

Wednesday

23

20

Thursday

24

21

21

Friday

25

22

22

Weekend

26/27

23/24

23/24

Monday

28

25

25

Tuesday

29

26

Wednesday

30

27

Thursday

31

28

Friday Weekend 22

New Years Day

Australia Day

14 Picnic in the Park

15

19 Master Class

Social Media SIG Event

International Women’s Day Celebration

IPAA Regional Conference, Wagga Wagga

Legal Eagle Seminar

20

26 Forum

27 28

Shared Services SIG Event

29

Good Friday

30/31

G.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING SHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS. PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING. NNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS. OKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP. ESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. G.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE To find out more and to register go to www.nsw.ipaa.org.au TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING SHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS. PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING. NNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS. OKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.

APRIL 1

MAY

IPAA Event Public Holiday

JUNE

Easter Monday

2 3

1

4

2

5

3

6/7

4/5

1/2

8

6

3

9

7

10

8

11

9

6

12

The Great Debate

4 Awards Ceremony

5

10

7

13/14

11/12

8/9

15

13

10

16

14

11

17

15

12

18

16

13

19

17

14

20/21

18/19

15/16

22

20

17

23

21

18

24

22

19

25

CEO & YP Breakfast

Anzac Day

23

Legal Eagle Seminar

20

Budget Briefing Breakfast

Gov 2.0 Showcase

26

24

21

27/28

25/26

22/23

29

27

24

30

28

Women’s Executive Luncheon

25

29

26

30

27

31

28

Shared Services SIG Event

Legal Eagle Seminar

29/30 Dates correct at time of printing.

23

TRAINING AWARDS

BOOKSTORE

Bookstore

BOOKSTORE Get That Government Job

IPAA NSW has an online bookstore. Check it out. You don’t have to leave your chair to research and purchase a vast assortment of books, DVDs and CDs.

RESOURCES

Are you feeling overwhelmed with the whole process of applying for a government or private sector job? Here’s an easy way to understand the requirements of the position and write your own powerful application using proven marketing strategies that ‘sell’ your skills to the employer.

The IPAA NSW Bookstore has a large range of management and business titles covering topics such as leadership, innovation, human resources, finance management and knowledge management, not-for-profits and many more. If you are a current member of IPAA NSW you are entitled to a 10% discount on all book purchases.

Below are samples of popular books currently available.

Public Sector Accounting and Accountability in Australia The second edition of Public Sector Accounting and Accountability in Australia is a comprehensive resource on public sector accountability for those who work in the public service, elected representatives and students of the public sector.

It’s a wide-ranging, up-to-date resource on the practices and institutional arrangements of public sector accountability and the principles that drive public sector reforms in Australia.

Like the first edition, it is the authority on Australian public sector accounting and accountability.

24

Not enough hours in your day? Make the most of your drive time with the IPAA NSW Bookstore's selection of business and self development CDs - perfect for driving, commuting and exercising.

•

Books (read by the author, read by someone else)

•

Complete or abridged books

•

Interviews with authors

•

Motivational texts

The IPAA NSW Bookstore has a large number of DVD titles and CDs available including titles produced overseas and in Australia. Some are available for purchase and some are available to hire.

Go to www.nsw.ipaa.org.au for more details.

PUBLIC TRAINING

COURSES

www.nsw.ipaa.org.au

IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING PLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.T NECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERS OURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AN RDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING P NING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CON NTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOO MBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RE IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING PLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.T NECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERS OURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AN RDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING P NING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CON NTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOO

PROFESSIONAL DEVELOPMENT PATHWAY

CAPACITY TO DELIVER

ORGANISATIONAL CULTURE

CAPABILITY STREAMS Customer focused Culturally aware Works as a team

Public Sector: Inside Government

Takes ownership Builds strategic partnerships Project management

Project Management: The Basics

Communication written

Writing in the Public Sector: The Basics

Communication verbal

Presentation and Facilitation Skills

Analytical thinking and problem solving

Innovative Thinking and Problem Solving

Technical/professional leadership

PCTP Level 1 Understanding Public Sector Procurement

Gateway Familiarisation Workshop Policy development

Commercial acumen

Client engagement

DIRECTION

Introductory level

Leadership and management

26

Policy Development: The Basics Commercial Acumen: Business Basics Financial Management for the NSW Public Sector Client Engagement

G.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING SHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS. PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING. NNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS. OKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP. ESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. G.AWARDS.RESOURCES.BOOKS. PEOPLE To findCONNECTING out more and to register go to www.nsw.ipaa.org.au TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING SHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS. PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING. NNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS. OKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.

Intermediate level

Cultural Awareness in the Public Sector

Advanced level

QUALIFICATIONS

Strategic Awareness in the Public Sector

Applied Project Management Writing in the Public Sector: Briefs and Reports

Writing in the Public Sector: Ministerial Correspondence

Interpersonal Communication Skills

Negotiation and Conflict Resolution

Strategic Analysis

Analytical Thinking and Problem Solving PCTP Diploma of Government (Procurement and Contracting)

PCTP Level 2 Effective Procurement Capabilities

Gateway Reviewer Simulation Workshop

Diploma of Government (Project Management)

PCTP Advanced Diploma of Government (Procurement and Contracting) Building a Credible Business Case

Policy Development Commercial Acumen: Business Basics

Applied Commercial Acumen

Economics for Non-Economists

Cost–Benefit Analysis

Effective Frontline Customer Service

Client Engagement Excellence

Management: Delegation Management: Mastering Time

Management: The Power to Influence

Diploma of Government (Policy Development)

Diploma of Government (Management) Diploma of Human Resources Management Public Sector Management Program

Leadership in the Modern Public Sector

Leading Large-Scale Organisational Change

Finance: Analysing and Interpreting Reports from Finance

Finance: Executive Finance – Mastering Your Financial Environment

Diploma of Government (Financial Services)

27

PUBLIC TRAINING

Public Training Our Public courses are designed to meet the significant training needs of the sector, and are delivered face-to-face, where participants can share ideas and experiences in a professional learning environment. Our training programs offer excellent opportunities for you to plan your work and this Guide provides a basis to have regular discussions with your manager about your work goals and activities. Our Public courses are designed to provide a pathway for professional development, either focussing on a particular capability you would like to develop or an interest area you want to pursue.

The Public courses are arranged according to Capability Streams and Levels within the Capability Framework. Each course embodies the Behavioural Indicators suggested at the appropriate level within the Capability Framework.

All our Public Courses are conducted in Sydney CBD and are scheduled at least once in the first six months of 2013.

The Services Guide 2013-14 which outlines our program for the next financial year will be available early in 2013.

For further information contact our Public Training Coordinator at IPAA NSW on 02 9228 5225 or go to www.nsw.ipaa.org.au.

All Public courses are available as Customised Agency Programs. In-house delivery offers flexibility in content, length and timetable.

For further information contact our Customised Training Coordinator at IPAA NSW on 02 9228 5225.

Organisational Culture Cultural Awareness in the Public Sector............31

PCTP Level 1 Understanding Public Sector Procurement........................................................44

Public Sector: Inside Government.......................30

PCTP Level 2 Effective Procurement Capabilities..........................................................45

Strategic Awareness in the Public Sector...........32

Policy Development.............................................50

Capacity to Deliver

Policy Development: The Basics.........................49 Presentation and Facilitation Skills....................38

Analytical Thinking and Problem Solving............43

Project Management: The Basics........................33

Applied Commercial Acumen..............................52

Strategic Analysis................................................42

Applied Project Management..............................34

Writing in the Public Sector: Briefs and Reports...............................................36

Building a Credible Business Case.....................48 Commercial Acumen: Business Basics..............51 Cost-Benefit Analysis..........................................55 Client Engagement..............................................56 Client Engagement Excellence............................58 Economics for Non-Economists..........................54

Writing in the Public Sector: Ministerial Correspondence...................................................37 Writing in the Public Sector: The Basics.............35

Direction

Effective Frontline Customer Service..................57

Finance: Analysing and Interpreting Reports from Finance..........................................64

Financial Management for the NSW Public Sector...............................................53

Finance: Executive Finance - Mastering Your Financial Environment.........................................65

Gateway Familiarisation Workshop.....................46

Leadership in The Modern Public Sector............62

Gateway Reviewer Simulation Workshop............47

Leading Large-Scale Organisational Change.....63

Innovative Thinking and Problem Solving...........41

Management: Delegation....................................59

Interpersonal Communication Skills..................39

Management: Mastering Time............................60

Negotiation and Conflict Resolution Skills.........40

Management: The Power to Influence................61

29

INDEX

Public Training Index

Public Training

Public Sector: Inside Government

ORGANISATIONAL CULTURE

Overview This course provides an introduction to the Australian system of government and its institutions, including the public sector. It commences with an overview of the Constitution, parliament and federalism, and analyses the role of the public sector.

Course outcomes

Benefits to you

Attendees will be able to:

• greater understanding of the basic structures and processes of government

• demonstrate a knowledge and understanding of the formal structures of government • demonstrate an understanding of how their organisation's work operates in a larger government context • demonstrate an understanding of government decision-making processes and key stakeholders.

• ability to place your work and your government's work in the context of government decisionmaking • improved understanding of your role and responsibilities as a public servant

Benefits to the organisation • staff will better understand their roles and responsibilities as public servants • staff will better understand government structures and processes • staff will be better equipped to perform their work

C G 7 0 4 BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Greg Masters

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

01MAR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

30

To find out more and to register go to www.nsw.ipaa.org.au

Overview This course provides participants with skills and knowledge to understand government frameworks and processes and how these apply to their organisation and their work in a team.

It focuses on developing and maintaining a fair and respectful workplace as well as how to manage the application of relevant legislation and policy in the workplace to build effective teams. Content covered includes how the different levels of government work, application of legislation to the organisation, managing organisational stakeholders and how to develop a harmonious and productive team culture.

Course outcomes

Benefits to you

Attendees will be able to:

• increased understanding of the internal and external government environment for your organisation

• demonstrate a knowledge of organisational systems and processes, and an understanding of the structures of government, the organisation and wider community • demonstrate an understanding of the different roles of various tiers of government • list the responsibilities, legal obligations and limits on the organisation • applicy relevant legislation, regulations, policy and procedures in the workplace • assess teamwork processes and team development needs for policy development • manage the application of fairness and equity related policy for maximimum outcomes

ORGANISATIONAL CULTURE

Cultural Awareness in the Public Sector

• ability to establish/implement fair procedures, policy and legislation • more cooperative team environment

Benefits to the organisation • more productive team members and increased morale • increased understanding of the machinery of government and the public sector • increased compliance with relevant policy and legislation

• assess a range of options and guide stakeholders towards solutions that are underpinned by business objectives • use a range of references and professional networks to provide input and assist in research and analysis.

CLASS SIZE: 20

C G 8 0 4 BOO ONLINKE NO CLICK W

COSTS^

FACILITATOR/S

Patricia Healy, Sarah Barlow

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

30APR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

HERE

31

Public Training

Strategic Awareness in the Public Sector

ORGANISATIONAL CULTURE

Overview This course covers how to analyse the external and internal environments to identify and develop strategic plans that are then translated into action including Business Plans, projects or operational responses. Participants review how to set effective performance indicators in these plans and how to develop and maintain positive stakeholder relationships. Participants also look at how to plan and manage organisational change as a part of strategic and business planning.

Course outcomes

Benefits to you

Attendees will be able to:

• improved understanding of the process of strategic and business planning in the public sector

• apply planning and organisational skills to strategic planning, business planning, projects and service delivery initiatives • understand the strategic consequences of emergent trends and developments and apply this to create an effective organisational response • monitor and ensure organisational compliance with legislative, regulatory, policy and procedural requirements • plan and successfully manage significant change • contribute to building a culture of constructive collaboration within the organisation and extrrnally

• tools and templates that can be used back in the workplace • increased confidence in managing changes in the workplace

Benefits to the organisation • greater understanding of the organisation’s strategic environment • improved involvement in strategic and business planning and setting KPIs • ability to plan for and manage organisational changes

• plan strategies to influence stakeholders and manage conflict as it arises

C G 9 0 4 BOO ONLINKE NO CLICK W HERE

• strategically position multiple contacts in partner organisations to build relationships for the longer term benefit of all affiliated organisations.

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Patricia Healy

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

08MAY

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

32

To find out more and to register go to www.nsw.ipaa.org.au

Project Management: The Basics

This workshop uses the project lifecycle as a framework and is focused on providing participants with practical project management tools and techniques. Content covered includes identifying project goals, scoping, planning, risk management, communication and closing activities. This course is suitable for anyone who is a project team member, manages small projects or who is new to project management and is looking for a solid foundation and methodology for further skills development. The course will start with how to initiate a project, then provide skills in planning and scheduling and tools which are used in the controlling and monitoring phase. The course finishes with project closing activites and covers how to work as an effective project team member.

Course outcomes

Benefits to you

Attendees will be able to:

• skills in project management terminology, tools and techniques

• contribute to the identification of project deliverables • contribute to the development of project schedules and plans • contribute as a member of a project team and be clear about their own roles and responsibilities within the project • work towards achieving agreed deadlines, seeking support from colleagues in advance where necessary • take responsibility for their own part of the project and see the project tasks through to completion

CAPACITY TO DELIVER

Overview

• more effective management of and contribution to work based projects • career development

Benefits to the organisation • increased project management skills • improved scoping, planning and communication on projects • improved project outcomes

• be responsible for meeting time and budget, and assist others in measuring progress by communicating clearly on performance/ progress indicators • bring problems and potential problems to the attention of the project leader • participate in the evaluation of outcomes.

CLASS SIZE: 20

C G 0 1 4 BOO ONLINKE NO CLICK W

COSTS^

FACILITATOR/S

Patricia Healy

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

05MAR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

HERE

33

Public Training

Applied Project Management Overview

CAPACITY TO DELIVER

This two day workshop is suited to people with experience in project management who wish to expand their skills with more advanced tools and techniques and take a leadership role in projects. The aim is for participants to be able to lead successful projects through strong communication, organisational and team leadership skills. Content includes strategic project management, project governance and the role of the project sponsor, managing changes to the project scope, project planning and control and developing an effective project team to achieve project outcomes. Stakeholder communication and information management are also covered.

The course is highly interactive and participants can apply the skills to current projects.

Course outcomes

Benefits to you

Attendees will be able to:

• confidence to lead and manage complex projects

• recognise the need for a project and subsequently initiate it and see it through to conclusion

• familiarity with advanced project management tools, techniques and methodologies that can be applied directly to work projects

• guide the development of project scope and definition activities including defining the project context, listing project deliverables, constraints and outcomes

• career development into project sponsor roles

• build a project management culture bringing together, motivating and successfully managing and leading multi-functional project teams • develop project plans, schedules and budgets

Benefits to the organisation • projects managed strategically and successfully within time and budget constraints • improved project leadership • improved project governance

• conduct risk management activities • direct project communications • apply project scope controls • evaluate project outcomes and draw lessons from the project for continuous improvement.

C G 7 8 3 BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

PRE-COURSE REQUIREMENTS Project management experience as a project officer or project manager or completion of Project Management: The Basics

COSTS^

FACILITATOR/S

Patricia Healy

MEMBER

$1053

LENGTH

Two Days

GROUP BOOKING

$1075

TIME

9.00am - 5.00pm

NON-MEMBER

$1121

VENUE

Bligh House

DATE

13JUN + 14JUN

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

34

To find out more and to register go to www.nsw.ipaa.org.au

Writing in the Public Sector: The Basics

This workshop provides the basic principles for writing for the public sector. It gives participants structures for letters, submissions, memos, short reports, minutes and emails, a clear idea of how they need to write at work and an easy guide to editing their work.

Participants practise applying the rules and have models, samples, tips, sheets and checklists to take back to their desks. The workshop also provides participants with easy-to-follow guides and templates and easy references to use when they get worried in the future.

Course outcomes

Benefits to you

Attendees will be able to:

• increased confidence in your writing, especially knowing what and how your agency needs you to write

• write basic letters, emails, meeting minutes and reports which provide information on routine matters • use appropriate templates, forms and formats for their job role

• clear understanding of how to avoid having your work sent back for correction • strong structures to use when writing at work

• use clear, concise and grammatically correct language

Benefits to the organisation

• treat sensitive information appropriately when drafting documents

• more efficient production of routine written documents with less editing

• structure information in a logical manner

• staff producing documents that comply with the agency’s style guides and templates

• use content appropriate for the intended audience • produce easily understood documents appropriate for the purpose

CAPACITY TO DELIVER

Overview

• staff with more knowledge and skills in basic grammar and punctuation conventions

• check documents thoroughly before distribution.

CLASS SIZE: 20

C G 2 1 4 BOO ONLINKE NO CLICK W

COSTS^

FACILITATOR/S

Dennise Harris

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

04MAR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

HERE

35

Public Training

Writing in the Public Sector: Briefs and Reports Overview

CAPACITY TO DELIVER

This course provides information, models and practice to achieve the level of competency expected of managers in the public sector. Participant learn to write letters, public communication documents and briefs, and produce documents and recommendations based on sound evidence and clear arguments. They are given practical experience on reviewing writing so that documents are appropriate for their purpose and audience.

Course outcomes

Benefits to you

Attendees will be able to: • write letters, public communication documents and briefs which provide information on their immediate work area

• clear idea of how a brief is prepared and how to argue your case logically, supported by the evidence your manager needs to make the decision you are recommending

• produce recommendations based on sound evidence and clear arguments

• clear idea of how to structure documents so the key information is easy to see and understand

• use clear, concise and grammatically correct language

• clear framework to use when reviewing the work of your colleagues

• produce documents that comply with the Privacy and Personal Information Act (2012) and other relevant legislation

Benefits to the organisation

• structure documents so their meaning is clear to the reader • review the writing of others such that documents are appropriate for their purpose and audience.

C G 3 1 4 BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

• clear advice based on sound evidence and clear reasoning • staff producing documents that are clear and easy to read • more efficiently managed staff, producing complying documents

COSTS^

FACILITATOR/S

Dennise Harris

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Christie Conference Centre

DATE

10MAY

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

36

To find out more and to register go to www.nsw.ipaa.org.au

Writing in the Public Sector: Ministerial Correspondence

This course provides information, models and practice in writing to achieve skills appropriate at senior levels in the public sector. Participants learn to write briefs on complex issues, prepare board papers and ministerial correspondence and address a variety of broader organisational issues in options and recommendations.

Course outcomes

Benefits to you

Attendees will be able to:

• increased ability to present options, based on your expertise and the wider organisational context

• write briefs on highly complex issues • prepare board papers, minutes, briefs and ministerial correspondence • provide advice to senior levels of the organisation, wider government and senior external stakeholders • develop concepts logically and concisely and present clear arguments to support the recommendations • present options such that senior staff can balance a variety of competing factors • accommodate a variety of broader organisational issues in options and recommendations.

CLASS SIZE: 20

CAPACITY TO DELIVER

Overview

• clear idea of how to write about complex matters within a tight word limit and strict conventions • increased success in having your recommendations accepted

Benefits to the organisation • better advice based on sound reasoning and balanced analysis • staff able to prepare high level documents quickly and accurately • staff with a wider range of writing structures and styles, able to choose the one suitable for an audience and purpose

C G 4 1 BOO ONLINKE NO CLICK W

COSTS^

FACILITATOR/S

Dennise Harris

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

07MAY

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

HERE

37

Public Training

Presentation and Facilitation Skills Overview

CAPACITY TO DELIVER

This course takes the form of a practical, interactive and change-oriented workshop. It covers two areas of communication: presentation skills and facilitation skills. It focuses on the development of skills and confidence. The basic principles of effective presentations entail both the selection and logical flow of content, as well as key delivery skills such as dynamic voice and appropriate physiology. Participants learn how to structure a prepared talk and to respond, with the use of simple speaking models, to create an impromptu response in a question and answer context or in any unplanned format. During the session on basic facilitation skills participants explore how to promote consultative discussion, lead small groups and manage a range of group dynamics.

Course outcomes

Benefits to you

Attendees will be able to:

• enhanced confidence in your ability to design and deliver presentations that get your message across effectively

• accurately and clearly explain work-related information to team members, clients and small groups to contribute to achieving work goals • understand the basic principles of content and delivery for effective presentations

• understanding best practice in presentation skills, designing content, delivery style and conducting facilitations

• prepare and deliver short presentations using clear language, graphics and other visual aids such as PowerPoint and handouts to clarify information

• career progression; the ability to confidently and effectively deliver presentations and manage facilitations is a critical factor in personal and professional performance

• construct and deliver logical chains of facts, opinions and arguments

Benefits to the organisation

• confidently handle unplanned responses in a question and answer context • deliver effectively with regard to dynamic voice and non-verbals without over-reliance on aids such as PowerPoint and scripts • promote consultative discussion on subject matter, seek clarification where necessary and gather feedback.

C G 5 1 4 BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

• improved stakeholder engagement through better communication in presentations and meetings • modelling by the individual of enhanced capabilities with flow on effect to teams and others • enhanced productivity and outcomes for the individual, teams, clients and other stakeholders

COSTS^

FACILITATOR/S

Isabel Deeble, Kerry Cumming

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

28FEB

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

38

To find out more and to register go to www.nsw.ipaa.org.au

Interpersonal Communication Skills

This one day program helps participants identify and practise fundamental strategies to manage a range of professional communication situations. It develops skills to enable participants to get their message across to all team members and managers, to be able to say 'no' and still keep the other person onside, and to respond to get the best effect. They learn to send clear messages that help them and others do their job. Participants learn the art of clever questioning to help them uncover important information necessary to achieve their workplace goals.

Course outcomes

Benefits to you

Attendees will be able to:

• increased confidence and skill to respond appropriately in a variety of situations

• build appropriate rapport through verbal interaction • assess situations and know when to be direct, forceful or diplomatic • define and demonstrate assertiveness • plan and deliver communications • demonstrate listening skills • appreciate the communication needs of a variety of personalities.

CAPACITY TO DELIVER

Overview

• increased ability to provide clear instructions to teams • increased confidence to influence the quality of relationships

Benefits to the organisation • increased effectiveness through the clarification of team and organisational outcomes • increased efficiency as a result of fewer conflicts and misunderstandings • increased cooperativeness as a result of improved relationships

CLASS SIZE: 20

C G 6 1 4 BOO ONLINKE NO CLICK W

COSTS^

FACILITATOR/S

Bernadette Harris

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

11MAR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

HERE

39

Public Training

Negotiation and Conflict Resolution Skills Overview

CAPACITY TO DELIVER

This interactive two-day program presents the key elements in achieving strong outcomes from challenging negotiations, resolving difficult situations and turning conflict into a powerful driver of improved performance and relationships. It is for those responsible for developing agreements amongst staff, with stakeholders and customers, negotiating outcomes that are fair and acceptable to all parties, and defusing conflict and potential conflict before it sours working relationships. The program examines the key concepts of negotiation and conflict resolution, how to approach negotiations, conflicts, disputes and resolve difficult situations, establish workable agreements, reduce tension and disagreements that may be blocking performance in the workplace, and make fair deals. It is highly interactive and engaging.

Course outcomes

Benefits to you

Attendees will be able to:

• more confidence entering and managing difficult and sensitive negotiations

• apply strategies, concepts and skills to negotiate assertively and tactically in difficult situations • apply a structured approach and identify the main phases in a negotiation and the skills needed • use a problem-solving approach to gain an overview of the situation and uncover the real needs and interests of all parties • manage the emotional dynamics to improve communications and create more productive relationships • plan and implement complex influencing strategies for encouraging the cooperation of key stakeholders

• stronger presentation of your arguments, especially to those who have competing priorities and views • more effective ways of influencing others, dealing with conflicts and resistance, resolving differences and achieving your outcomes

Benefits to the organisation • organisation goals achieved more quickly and thoroughly • better outcomes from negotiations • reduced cost of conflict, both obvious and hidden

• use the skills for persuasively communicating their perspectives, needs and interests • listen for high gain and frame effective questions to uncover underlying sources of conflict

C G 7 1 4 BOO ONLINKE NO CLICK W HERE

• handle objections, defuse resistance and encourage people to be more cooperative.

CLASS SIZE: 16

COSTS^

FACILITATOR/S

Phillip Hart, Fiona Hollier

MEMBER

$1053

LENGTH

Two Days

GROUP BOOKING

$1075

TIME

9.00am - 5.00pm

NON-MEMBER

$1121

VENUE

Christie Conference Centre

DATE

01MAY + 02MAY

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

40

To find out more and to register go to www.nsw.ipaa.org.au

Innovative Thinking and Problem Solving

This program gives participants skills to undertake analysis, solve problems, demonstrate a systems perspective, use initiative and innovation and think strategically. It is highly interactive and engaging, to give participants experience and practice in practical skills and techniques that can be transferred easily to the workplace. Participants should complete this introductory program before attending the companion programs, Strategic Analysis and Analytical Thinking and Problem Solving.

Course outcomes

Benefits to you

Attendees will be able to:

• more confidence and ability to handle everyday tasks and situations effectively

• break problems into manageable parts • prioritise tasks and activities • resolve problems by selecting from available options • use simple problem solving techniques to address day-to-day problems • understand how processes interact and the short term implications of a particular course of action • contribute ideas and prepare simple reports

CAPACITY TO DELIVER

Overview

• smoother workflow, by applying basic analysis and problem-solving skills • less stress, more effectiveness in the workplace

Benefits to the organisation • increased productivity, with fewer errors and confusion • reduced backlogs and bottlenecks • more confident, capable staff

• identify what needs to be done and take action without being asked to do so • understand the organisation’s strategic vision and objectives and how their work contributes to them.

CLASS SIZE: 16

C G 8 1 4 BOO ONLINKE NO CLICK W

COSTS^

FACILITATOR/S

Phillip Hart, Fiona Hollier

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

06MAR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

HERE

41

Public Training

Strategic Analysis Overview

CAPACITY TO DELIVER

This program focuses on advanced problem solving and the design of innovative practices, processes and procedures so that action is taken to create opportunities and avoid crises. It is highly interactive and engaging, to give participants experience and practice in practical skills and techniques that can be transferred easily to the workplace. Before attending this program, it is strongly recommended that participants first complete the companion program called Innovative Thinking and Problem Solving.

Course outcomes

Benefits to you

Attendees will be able to:

• more confidence and ability to handle challenging tasks and situations effectively

• break tasks into manageable parts in a systematic way • consider and evaluate information from different sources and stakeholders, to make informed choices and decisions

• smoother workflow, by applying analysis and problem-solving skills • less stress, more effectiveness in the workplace

• undertake advanced problem solving

Benefits to the organisation

• delegate tasks and review the outcomes

• increased productivity, with fewer errors and confusion

• make changes to workflows to improve efficiency and linkages with other work areas • identify the long-term impact of particular courses of action

• improved workflows and interaction between related work areas • more confident, capable staff

• design innovative practices, processes and procedures • build a shared understanding of the goals and targets required for the successful achievement of strategies.

C G 9 1 4 BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 16

COSTS^

FACILITATOR/S

Phillip Hart, Fiona Hollier

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

08APR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

42

To find out more and to register go to www.nsw.ipaa.org.au

Analytical Thinking and Problem Solving

Participants learn sophisticated problem-solving methodologies for the workplace, and innovative techniques to create new concepts and approaches. They learn how to contribute to strategic planning at an organisational level. This program is highly interactive and engaging, to give participants experience and practice in practical skills and techniques that can be transferred easily to the workplace. Before attending this program it is strongly recommended that participants first complete the companion programs called Innovative Thinking and Problem Solving, and Strategic Analysis.

Course outcomes

Benefits to you

Attendees will be able to:

• more confidence and ability to handle complex tasks and situations effectively

• analyse relationships among several parts of a problem or situation • identify multiple elements of a problem and break each of those elements in detail, showing causal relationships between them • use several analytical techniques to identify several possible solutions, and evaluate the value and benefits of each • use systems thinking methodologies in the workplace

CAPACITY TO DELIVER

Overview

• smoother workflow, by applying sophisticated analysis and problem-solving skills • enhanced effectiveness in the workplace

Benefits to the organisation • increased productivity, with greater value-add • improved business planning and execution • strongly confident, highly capable staff

• use judgement and complex analysis of organisational issues to create new concepts and approaches • establish a creative environment as an essential component of business development • transmit enthusiasm and trust in others, and create an open environment • contribute to strategic planning at an organisational level, and develop and implement business plans.

CLASS SIZE: 16

C G 0 2 4 BOO ONLINKE NO CLICK W

COSTS^

FACILITATOR/S

Phillip Hart, Fiona Hollier

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

29APR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

HERE

43

Public Training

DITIONAL MATERIALS

ATEMENT

PCTP Level 1 Understanding Public Sector Procurement Overview

CAPACITY TO DELIVER

Purchasing goods or services with agency funds is a more complex activity than simply going out and buying something. Meeting governance, probity and value for money requirements is essential. This one-day program is designed to ensure that government officers involved in spending NSW Government funds are aware of the legislative, regulatory and policy requirements. Any officer new to the NSW Government or any officer who is in any way connected with purchasing goods or services should attend. The program is also suitable for employees of State Owned Corporations. The one-day program is based on interactive and practical learning activities designed to allow participants to apply newly acquired knowledge to actual workplace scenarios.

Course outcomes

Benefits to you

Attendees will be able to:

• understanding of your obligations when using NSW Government funds

• apply NSW policy and legislative policy to procurement • understand delegations as they apply to procurement • ensure appropriate probity in a procurement • plan, conduct and manage a basic procurement.

• greatly reduced possibility of breaching NSW legislative and regulatory requirements • ability to conduct a basic procurement

Benefits to the organisation • improved compliance in basic purchasing • improved probity in basic purchasing • reduced costs in basic purchasing

C G 5 7 3 BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 16

COSTS^

FACILITATOR/S

Paul Vorbach, Judy MacIntyre

MEMBER

$646

LENGTH

One Day

GROUP BOOKING

$666

TIME

9.00am - 5.00pm

NON-MEMBER

$686

VENUE

McKell Building

DATE

21FEB, 15MAY

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

44

To find out more and to register go to www.nsw.ipaa.org.au

ADDITIONAL MATERIA

PCTP Level 2 Effective Procurement Capabilities

STATEMENT

This three-day program builds on the PCTP Level 1 course. It is designed for participants who purchase low risk goods and services using standing offers or by seeking competitive quotations. The program covers the complete lifecycle of a routine procurement from initial planning activities through to closing it out. Experts from key agencies present sessions on the course. Successful completion of the program entitles participants to a nationally recognised competency in procurement. The program targets any government officer who regularly undertakes or manages routine procurement and contracting activities, and also employees of State Owned Corporations. It is based on interactive and practical learning activities designed to allow participants to apply newly acquired knowledge to actual workplace scenarios.

Course outcomes

Benefits to you

Attendees will be able to:

• understanding of how to plan a low risk purchase

• apply NSW Government regulatory and policy framework to a procurement activity • plan a Procurement

• ability to conduct an effective routine procurement activity

• approach the market

• ability to manage a routine contract effectively

• conduct a procurement

Benefits to the organisation

• manage a contract • apply appropriate probity to a procurement.

CAPACITY TO DELIVER

Overview

• compliance with the NSW Procurement Framework ensured • contract disputes avoided

PRE-COURSE REQUIREMENTS Completion of the PCTP - Level 1 Understanding Public Sector Procurement or the ability to demonstrate a good working knowledge of procurement in the NSW Government sector.

CLASS SIZE: 16

• improved value for money arising from low risk purchases

COSTS^

FACILITATOR/S

Paul Vorbach, Paul Barnes

MEMBER

$1340

LENGTH

Three Days

GROUP BOOKING

$1380

TIME

9.00am - 5.00pm

NON-MEMBER

$1440

VENUE

McKell Building

DATE

13MAR - 15MAR, 29MAY - 31MAY

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

45

C G 6 7 3 BOO ONLINKE NO CLICK W HERE

Public Training

DITIONAL MATERIALS

ATEMENT

Gateway Familiarisation Workshop Overview

CAPACITY TO DELIVER

Gateway reviews are independent peer reviews of major procurement projects at defined decision points in programs and projects. This workshop explains the Gateway process and participating in Gateway reviews. It explains the purpose and principles of Gateway and NSW Treasury’s requirements for Gateway reviews. It guides participants through the process for conducting a Gateway review and gives them useful tools developed to support the process.

Course outcomes

Benefits to you

Attendees will be able to:

• understanding of how the Gateway process works

• understand the principles upon which Gateway is based

• understanding of the roles of review participants

• understand project/equipment procurements for which Gateway reviews are mandated

Benefits to the organisation

• plan and participate in a Gateway review

• better understanding of what is required when the agency is to undergo a Gateway review

• understand the roles and responsibilities of Gateway review participants • understand the seven key success factors of Gateway

• improvement of its procurement disciplines on major procurement projects

• understand the relationship between Gateway and the broader procurement process.

C G 7 5 3 BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Dr Roy Barton

MEMBER

$641

LENGTH

Half Day

GROUP BOOKING

$652

TIME

1.00pm to 5.00pm

NON-MEMBER

$675

VENUE

Christie Conference Centre

DATE

08APR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

46

To find out more and to register go to www.nsw.ipaa.org.au

ADDITIONAL MATERIA STATEMENT

Gateway Reviewer Simulation Workshop

Gateway reviews are independent peer reviews of major procurement projects at defined decision points in programs and projects. This workshop explains the Gateway process of participating in Gateway reviews. It simulates a Gateway review at the business case stage.

The workshop provides participants with a better understanding of the Gateway review process. It covers the Gateway review processes including simulating the planning day, simulating the review and reporting review findings to the project sponsor. A variety of learning methods is used, including facilitated discussions, experiential simulations and role-plays.

All learning is highly transferable to the workplace.

Course outcomes

Benefits to you

Attendees will be able to: • understand how a Gateway review works

• understanding of how the Gateway process works

• participate in a simulated review.

• experience in how to conduct a Gateway review

CAPACITY TO DELIVER

Overview

Benefits to the organisation PRE-COURSE REQUIREMENTS Attendance at the Gateway Familiarisation Workshop.

CLASS SIZE: 20

• better understanding of what happens during a Gateway review • improved procurement discipline on major procurement projects

C G 8 5 3 BOO ONLINKE NO CLICK W

COSTS^

FACILITATOR/S

Dr Roy Barton

MEMBER

$847

LENGTH

One Day

GROUP BOOKING

$858

TIME

9.00am - 5.00pm

NON-MEMBER

$881

VENUE

Christie Conference Centre

DATE

09APR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

HERE

47

Public Training

DITIONAL MATERIALS

ATEMENT

Building a Credible Business Case Overview

CAPACITY TO DELIVER

This two-day workshop supports the NSW Government's Gateway Review System and is designed to assist agencies preparing business cases, especially for projects to be submitted for a Gateway Review. It focuses on the thinking and processes required to develop a business case for funding. It takes participants from a strategic view of the problem or opportunity, to considerations for evaluating options, to ensuring appropriate coverage of key business case success factors. Whether the project is for capital developments, information systems or goods and services, superior business case development skills are an asset. During the workshop, participants discuss and apply business case principles to a case study, and are invited to share their own real-life examples.

Course outcomes

Benefits to you

Attendees will be able to:

• skills in developing a business case

• write the ‘right’ business case

• confidence in the credibility and consistency of your business cases and improved assessment of risk

• understand the requirements of, and connection between, business case guidelines and the Gateway Review Process • align with Government and agency priorities • be confident that their project will effectively address the service need • adequately cover the critical elements that deliver the project outcomes • write an executive summary that will describe the project and sell their case.

• understanding of the Gateway review business case requirements

Benefits to the organisation • greater understanding of what needs to be covered in a business case and improved prospects of achieving project and service delivery outcomes • alignment of business case options with the statement of business intent • greater objectivity in selecting the best business case option

C G 0 3 BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Caroline Hawkless, Janelle Wallace

MEMBER

$1408

LENGTH

Two Days

GROUP BOOKING

$1430

TIME

9.00am - 5.00pm

NON-MEMBER

$1474

VENUE

Bligh House

DATE

14MAY + 15MAY

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

48

To find out more and to register go to www.nsw.ipaa.org.au

Policy Development: The Basics

Policy development: The Basics is a one day interactive course that develops participants' skills in the capability and behaviours to undertake research, develop and formulate policy and engage stakeholders. It explores the fundamentals of policy and gives a good platform from which to move forward. This workshop is for those who seek an understanding of the policy process or for those who have recently moved into the public sector from the private sector and wish to better understand the policy process.

Course outcomes

Benefits to you

Attendees will be able to: • assist with basic policy data collection

• project management terminology, tools and techniques learnt

• undertake relevant policy research

• more effective manager of work based projects

• break a policy problem into basics tasks and activities

Benefits to the organisation

• understand the policy formation process and what is the purpose for the research

• staff who can behave collaboratively

• use vocabulary that is appropriate to both professional and stakeholder audiences.

CLASS SIZE: 20

CAPACITY TO DELIVER

Overview

• staff who are results focused • staff with increased confidence in strategy policy and analysis

C G 83 BOO ONLINKE NO CLICK W

COSTS^

FACILITATOR/S

Dr Randal Stewart

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

25FEB

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

HERE

49

Public Training

Policy Development Overview

CAPACITY TO DELIVER

Policy Development is a comprehensive two day interactive course covering all the skills needed to formulate, advise and implement strategy policy outcomes. The workshop gives participants a better understanding of all aspects of the policy process, including the processes by which policies are defined, developed, implemented and evaluated, the impact of the political system on policy making and the importance of internal and external consultation in achieving policy objectives.

Course outcomes

Benefits to you

Attendees will be able to:

• increased confidence in undertaking complex policy tasks

• gather and manage policy research and evidence using networking to lead consultation with other agencies, government and industry to determine policy direction • analyse policy problems using sophisticated information and data analysis techniques to break down tasks into manageable parts in a systematic way • formulate results focused policy with implementation in mind from the outset • deliver high impact, persuasive policy messages appropriate to the political and policy context • build monitoring, review and performance measures into policy work.

• ability to lead a policy team in beginning, developing and arguing a policy to a decision point • ability to appreciate the results focus as the driver for policy achievability and measurability and for successful implementation

Benefits to the organisation • staff who can undertake and analyse policy relevant research and evidence including the political implications of the policy being developed • staff who can develop policy in a professional manner appropriate to the political, policy and stakeholder context • staff who understand the need to achieve policy results and know how to monitor, review and performance manage policy

C G 14 BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Dr Randal Stewart

MEMBER

$1053

LENGTH

Two Days

GROUP BOOKING

$1075

TIME

9.00am - 5.00pm

NON-MEMBER

$1121

VENUE

Bligh House

DATE

22MAY + 23MAY

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

50

To find out more and to register go to www.nsw.ipaa.org.au

ADDITIONAL MATERIA STATEMENT

Commercial Acumen: Business Basics

It is increasingly important for staff and managers in government organisations to build a deeper understanding of the business environment, its contributions, risks and role in the broader community. This course introduces participants to the essential information necessary to understand what makes organisations succeed or fail. The program increases participants’ knowledge and awareness of the key financial, economic and operational principles that impact all organisations. The critical relationship between business operations and organisationalwide performance is explored aligning key performance indicators to the organisation’s overarching goals and objectives.

Course outcomes

Benefits to you

Attendees will be able to:

• knowledge of key concepts and tools and their application in various business activities, and increased personal credibility and professional profile

• apply techniques to enhance business efficiency and effectiveness • make informed decisions by assessing economic and market factors impacting the organisation • gain a sound understanding of business language, key concepts and jargon • understand the competencies necessary to build and sustain business growth • understand business and industry trends to evaluate commercial sustainability of business decisions.

PRE-COURSE REQUIREMENTS Participants are asked to bring a laptop to the workshop.

CLASS SIZE: 20

CAPACITY TO DELIVER

Overview

• ability to consider costs, risks and rewards while allocating and using resources • analytical skills gained to make rational decisions in a rapidly changing business environment

Benefits to the organisation • heightened ability for staff to engage more effectively with internal and external stakeholders • deeper appreciation of the complexity of the business and markets • increased understanding of the organisation’s value chain and value proposition

C G 0 4 3 BOO ONLINKE NO CLICK W

COSTS^

FACILITATOR/S

Paul Vorbach

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

26MAR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

HERE

51

Public Training

Applied Commercial Acumen Overview

CAPACITY TO DELIVER

The goal of this program is to provide participants with an advanced understanding of the key drivers of business growth and sustainability. It aims to build on participants’ existing knowledge and skills to improve strategic decision making, whilst focusing on delivering economic value and building stakeholder confidence, within a competitive and constantly evolving environment. The program provides participants with a working knowledge of strategic thinking in pursuit of improved efficiency and effectiveness. Throughout the course, participants apply the latest business models and tools to help identify opportunities for value creation whilst managing within acceptable risk limits.

Course outcomes

Benefits to you

Attendees will be able to:

• increase confidence and knowledge of the business and economic environment

• recognise the basis for obtaining and maintaining competitive advantage • assess and evaluate potential risks and rewards of business decisions

Benefits to the organisation

• assess commercial viability and sustainability

• demonstrated responsiveness, pro-activity and a “service excellence” culture

• enhance organisational value creation.

C G 1 6 3 HERE

• effective stakeholder networks built

• challenge traditional assumptions whilst setting specific and measurable goals • develop professional credibility with key external and internal stakeholders

BOO ONLINKE NO CLICK W

• strategic thinking skills developed with an eye on their practical implementation and execution

CLASS SIZE: 20

• organisational gaps identified and action plans developed to drive growth • commercial risks reduced through a better understanding of the organisation’s everchanging operating environment

COSTS^

FACILITATOR/S

Paul Vorbach

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

04JUN

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

52

To find out more and to register go to www.nsw.ipaa.org.au

ADDITIONAL MATERIA

Financial Management for the NSW Public Sector

STATEMENT

This workshop provides skills and knowledge required to support the NSW financial framework. It is aimed at those wanting to learn the fundamentals of financial management in the public sector, line managers and above with financial responsibilities, members of agency or business unit or administrative teams needing improved financial knowledge and skills. The workshop examines the three key accrual based financial reports used in government and in government business enterprises. It looks at other accounting issues such as establishing accounting systems, obtaining information to meet management needs, employee entitlements and managing non-current assets.

Course outcomes

Benefits to you

Attendees will be able to: • understand fundamental accounting elements

• knowledge of financial terms and basic financial transactions

• understand the role and function of the three key financial statements

• understanding of the key financial reports and what they tell us

• record post-financial transactions in a general ledger

• increased awareness of the NSW Government financial framework

• identify the main components of a modern accrual accounting and financial management system

Benefits to the organisation

• apply accounting principles for receivables and payables, using an accrual accounting system • apply accounting principles for non-current assets • apply accounting principles for employee entitlements.

CAPACITY TO DELIVER

Overview

• increased knowledge of the NSW Government financial framework • staff with greater understanding of financial processes • staff who are able to monitor and manage agency financial resources PRE-COURSE REQUIREMENTS Participants are asked to bring highlighters and a calculator to the workshop.

CLASS SIZE: 20

C G 53 BOO ONLINKE NO CLICK W

COSTS^

FACILITATOR/S

Paul Barnes

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

07MAR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

HERE

53

Public Training

DITIONAL MATERIALS

ATEMENT

Economics for Non-Economists Overview

CAPACITY TO DELIVER

This program supports ‘Total Asset Management and the State Infrastructure Strategy’, ‘NSW Treasury Requirements for Economic Appraisal’, ‘Financial Appraisal’ and ‘Capital Business Cases'. It explores the role of economics in policy making and the contribution of the NSW Treasury. The program is a precursor to the two-day ‘Cost-benefit Analysis’ workshop, which goes into more specific detail and requires an understanding of economics. The lecture covers four major areas: macroeconomics (understanding the economy), microeconomics (understanding markets), macroeconomic policy (understanding government budgets) and microeconomic policy (understanding public policy and project evaluation).

Course outcomes

Benefits to you

Attendees will be able to:

• understanding of the economy as a whole (macroeconomics) and the key role of markets in the economy (microeconomics)

• understand the economy, national income (GDP), gross state products, employment concepts, international trade and major drivers of economic output and growth • identify advantages and disadvantages of markets • understand commonwealth and state budgets, cash and accrual concepts • understand expenditure • understand the role of government, identifying objectives and options • identify impacts: costs and benefits • identify methods of economic evaluation: costbenefit analysis, cost-effectiveness analysis, financial analysis, output analysis

C G 7 4 3 BOO ONLINKE NO CLICK W HERE

• understanding of the role of the government in developing budgets and macroeconomic policy, and in public policy and project evaluation (microeconomic policy)

Benefits to the organisation • staff who understand major economic concepts and how the economy and markets work • staff who have knowledge of the drivers behind government budgets • staff with great public policy and project evaluation skills

• identify key concepts: base case, net social benefit, net present value, discounting, rate of return, benefit-cost ratio and the NSW Treasury requirements for Economic Appraisal, Financial Appraisal and Capital Business Cases.

CLASS SIZE: 22

COSTS^

FACILITATOR/S

Dr Peter Abelson

MEMBER

$869

LENGTH

One Day

GROUP BOOKING

$881

TIME

9.00am - 5.00pm

NON-MEMBER

$904

VENUE

Bligh House

DATE

14MAR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

54

To find out more and to register go to www.nsw.ipaa.org.au

ADDITIONAL MATERIA STATEMENT

Cost-Benefit Analysis

This two-day workshop covers the principles and practice of cost-benefit analysis (CBA). It includes basic and more advanced concepts and practical case studies. The workshop is delivered as a series of sessions each day. Each session contains a lecture on core principles of CBA and case studies.

Course outcomes

Benefits to you

Attendees will be able to:

• understanding of CBA principles and practice

• understand cost-benefit analysis

• greater knowledge about processes and definitions used in cost-benefit analysis

• know valuation principles • value benefits in practice • understand further valuation issues • have knowledge of social welfare, efficiency and equity • effectively apply discount rates and the treatment of time

CAPACITY TO DELIVER

Overview

• ability to identify risk and how risk impacts on services

Benefits to the organisation • staff will have a better understanding of costbenefit of government

• understand risk and uncertainty

• increased awareness of how cost-benefit analysis is applied across government

• provide CBA and alternative economic evaluation methods.

• staff can better identify and plan for risks PRE-COURSE REQUIREMENTS Those with no economics background should first attend the workshop, Economics for Non-Economists.

CLASS SIZE: 22

COSTS^

FACILITATOR/S

Dr Peter Abelson

MEMBER

$1110

LENGTH

Two Days

GROUP BOOKING

$1144

TIME

9.00am - 5.00pm

NON-MEMBER

$1178

VENUE

Bligh House

DATE

27MAR + 28MAR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

55

C G 6 3 BOO ONLINKE NO CLICK W HERE

Public Training

Client Engagement Overview

CAPACITY TO DELIVER

Effective engagement with clients is an increasingly important aspect of the work of public sector organisations. This introductory course provides insights into the principles of effective client engagement and an account of different levels of engagement to achieve different outcomes. It explores ideas of who stakeholders are and how to reach them in the engagement process and provides an account of some of the different methods of engagement and when they may be used. Also covered are topics including effective facilitation of groups and meetings and an introduction to managing conflict in stakeholder engagement.

Course outcomes

Benefits to you

Attendees will be able to:

• greater capacity to identify clients and analyse their needs and interests

• understand fundamental principles of effective client engagement • identify and manage the risks involved in client engagement • identify key clients and analyse their needs and interests • understand and evaluate effective techniques for engaging with clients • understand the essence of good facilitation and effective conflict management • apply planning principles to client engagement processes and activities.

C G 1 2 4 BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

• stronger skills in planning and managing stakeholder engagement processes • acquisition of useful tools for facilitating meetings

Benefits to the organisation • greater staff understanding of principles and practices of effective client engagement • greater efficiency in allocation of time and resources to working with stakeholders • increased agency awareness of stakeholders and their needs and interests

COSTS^

FACILITATOR/S

Martin Bass

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

24MAY

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

56

To find out more and to register go to www.nsw.ipaa.org.au

Effective Frontline Customer Service

Frontline customer service is often the public face of an agency. Customers expect prompt, helpful and courteous service from frontline counter and call centre staff and it is often this interface that leaves a lasting impression about the organisation in the mind of the customer.

This course provides frontline customer service staff with insights into the skills, attitudes and behaviours that enable them to work effectively in this often challenging environment.

Course outcomes

Benefits to you

Attendees will be able to:

• ability to translate agency standards and protocols into effective customer service delivery

• identify and interpret the specific needs of customers • maintain an awareness of customers as individuals with varying needs and interests • communicate effectively and demonstrate active listening in dealing with customers • manage hostile and difficult customers • apply appropriate agency standards, procedures and protocols in providing services to customers • represent the agency with professionalism and confidence in interactions with customers.

CAPACITY TO DELIVER

Overview

• greater understanding of effective communication and active listening in dealing with customers • ability to manage difficult customers with greater confidence

Benefits to the organisation • heightened awareness of the importance of good agency representation in the delivery services to customers • frontline representation by capable and confident customer service staff • increased efficiencies and staff competency in managing customer service operations

CLASS SIZE: 20

C G 24 BOO ONLINKE NO CLICK W

COSTS^

FACILITATOR/S

Martin Bass

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

11APR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

HERE

57

Public Training

Client Engagement Excellence Overview

CAPACITY TO DELIVER

Staff working in areas of client engagement require ongoing support and learning to ensure that they maintain an awareness of leading edge thinking and practices. They also benefit from opportunities to share information, ideas and experiences they have gleaned from their activities as engagement practitioners. This course brings practitioners together to hear about current thinking and latest advancements in the engagement field and to learn from each other through information exchange.

Course outcomes

Benefits to you

Attendees will be able to:

• greater understanding of trends and advancements in effective client engagement

• hear about current thinking and new developments worldwide in fields of client engagement • mix with other practitioners in areas of client engagement • learn from other course participants through information sharing and exchange • evaluate the effectiveness of their organisation’s activities in client engagement.

• meeting with other practitioners and exchanging ideas • application of the latest client engagement tools and techniques to your own engagement activities

Benefits to the organisation • agency resources are maximised through application of leading edge engagement practices • appropriate staff are well supported in understanding and applying sound engagement principles and techniques • increased capacity to develop, implement and evaluate effective client engagement strategies

C G 3 2 4 BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Martin Bass

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Christie Conference Centre

DATE

09MAY

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

58

To find out more and to register go to www.nsw.ipaa.org.au

Management: Delegation

In this intensive half day workshop participants learn how to delegate. Participants develop solutions to a range of common delegation barriers faced in the workplace. They learn how to deconstruct a task, coach others and manage resistance to delegation. The program is focused on the development of delegation techniques that ensure work is completed to the appropriate standard and within the necessary time frame.

Course outcomes

Benefits to you

Attendees will be able to:

• increased confidence and skill to delegate work and coach others

• define delegation • analyse attitudes to delegation • delegate a task effectively • respond to resistance

DIRECTION

Overview

• increased ability to deal with resistance to delegation • increased time to do what only you can do

• coach team members to build new skills

Benefits to the organisation

• build resources for use in the workplace.

• increased efficiency through enhanced team and individual performance • increased productivity as a result of improved communication and clarified expectations • better use of organisational resources

CLASS SIZE: 20

C G 5 2 4

BOO ONLINKE NO CLICK W

COSTS^

FACILITATOR/S

Bernadette Harris

MEMBER

$641

LENGTH

Half Day

GROUP BOOKING

$652

TIME

9.00am to 12.30pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

27FEB

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

HERE

59

Public Training

Management: Mastering Time Overview

DIRECTION

This focused half day workshop covers time management techniques for participants and their teams. Participants learn about productivity bottlenecks and learn a range of tips and tricks to overcome procrastination and become more proactive. They learn how to focus on the activities that give the greatest return. They learn how to plan and prioritise their work . They develop the skills to regain control of their workday. Participants build a "time management" action plan to implement on their return to work to ensure they increase their personal effectiveness.

Course outcomes

Benefits to you

Attendees will be able to:

• increased personal efficiency

• apply effective time management techniques • plan and prioritise work assignments

• increased skill in setting team and individual work priorities

• develop a time management action plan

• increased achievement of work goals

• facilitate cooperation in the workplace.

Benefits to the organisation

PRE-COURSE REQUIREMENTS Pre course reading Pre course time management activity

• increased effectiveness through the achievement of team and organisational outcomes • increased efficiency through enhanced team and individual performance • increased productivity through the implementation of clear priorities and cooperative time management practices

C G 4 2 BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Bernadette Harris

MEMBER

$641

LENGTH

Half Day

GROUP BOOKING

$652

TIME

1.00pm to 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

27FEB

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

60

To find out more and to register go to www.nsw.ipaa.org.au

Management: The Power to Influence

An understanding of power and influence is critical to managing in a public sector context.

Influencing skills underpin the ability to effectively manage change and performance. This program focuses on the complex and important management skills that are essential to influence effectively across organisations, divisions, in cross-functional or project teams or in a flat management structure. Participants assess their awareness of how to gain power and influence in an organisational context. They develop an action plan to build their power and consider how best to use empowerment for the achievement of goals. Participants build an understanding of how to transform power into influence and develop a strategy to increase authority by influencing upwards.

Course outcomes

Benefits to you

Attendees will be able to:

• increased ability to champion radical change

• identify their power and influence capabilities

• increased ability to influence appropriately within your organisation

• describe how to build a strong power base within an organisation

• increased ability to manage upwards

• evaluate their own personal and positional power

Benefits to the organisation

• develop an action plan to build their interpersonal influence appropriately

• increased innovation with a greater focus on the end output rather than the tasks towards it

• develop strategies to neutralise inappropriate influence attempts

• improved implementation of change

• develop strategies to influence upwards

DIRECTION

Overview

• increased effectiveness and productivity through the achievement of outcomes

• seize the opportunity to influence the team and the organisation.

CLASS SIZE: 20

C G 6 2 4 BOO ONLINKE NO CLICK W

COSTS^

FACILITATOR/S

Bernadette Harris

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

09APR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

HERE

61

Public Training

Leadership in The Modern Public Sector Overview

DIRECTION

In this workshop participants learn how outstanding leadership improves the quality of service delivery whilst also stimulating higher levels of staff engagement, performance and innovation. They discover the latest thinking on communicating vision and managing change, and examine how leaders can manage operationally while being informed of the wider trends impacting the public sector. Participants can develop a unique brand of leadership based on personal strengths and renew and revitalise their careers with proven techniques to learn and grow. They discover best practice ideas, improve individual, team and departmental performance, and leave the course with a plan to implement change and lead more effectively.

Course outcomes

Benefits to you

Attendees will be able to:

• greater confidence to take responsibility for action

• describe the qualities of high performing leadership • communicate a compelling vision for change

• enhanced understanding of the choices and options in leadership

• articulate the key skills of effective mentoring and coaching

• increased capacity to influence and facilitate change

• create fresh opportunities for staff engagement and team collaboration

Benefits to the organisation

• build on personal strengths to develop a unique brand of leadership • draft a plan to make changes back at work.

• staff will demonstrate higher ability to improve levels of performance • staff will exhibit greater adaptability when leading change • staff will demonstrate a commitment to professional growth

C G 7 2 4 BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Alastair Rylatt

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

08MAR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

62

To find out more and to register go to www.nsw.ipaa.org.au

Leading Large-Scale Organisational Change

Improving the standards of senior leadership requires a healthy balance between taking action and being prepared to reflect on one’s practice. This program focuses on the challenges of modern public sector management including the tensions and paradoxes of implementing large-scale organisational change. It helps leaders to be strategic, manage complexity and build levels of innovation and collaboration. Areas reflected on include the trappings of power and authority, engaging with key stakeholders and building and sustaining commitment of staff.

During the day there is ample opportunity to share ideas and thoughts with peers and expose some of the myths and realities of leadership and authority. Each participant leaves with an action plan for change back on the job.

Course outcomes

Benefits to you

Attendees will be able to:

• greater flexibility and adaptability as a leader

• apply the latest thinking on leadership to improve levels of performance

• improved decision-making

• use strategic thinking to better facilitate change

• enhanced capability to make progress on hard to resolve issues

• reflect on current leadership behaviours and make adjustments where necessary

Benefits to the organisation

• question existing assumptions, recommend fresh approaches to increase levels of engagement and collaboration • build workplaces which are more appreciative and performance orientated • draft a plan to make changes back at work.

CLASS SIZE: 20

DIRECTION

Overview

• senior staff will demonstrate a greater capacity to lead in complexity • senior staff will be more willing to take action and address hard to resolve issues • staff will experience a new organisational culture which is more innovative, collaborative and performance focused

C G 8 2 4 BOO ONLINKE NO CLICK W

COSTS^

FACILITATOR/S

Alastair Rylatt

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

15MAR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

HERE

63

Public Training

Finance: Analysing and Interpreting Reports from Finance Overview

DIRECTION

Reading, understanding and acting upon a financial report are increasingly important skills for executives and senior managers. This course will enhance confidence and decision-making ability when using financial reports. The course guides participants through the elements of accounting and the language and jargon commonly used within financial reports. Participants then apply financial analysis tools and techniques to analyse and interpret financial information and assess financial performance and financial viability. These tools and techniques include budget variance analysis, financial ratios and key performance indicators (KPIs). No previous financial management experience is required. Attendees are encouraged to bring their own financial reports to the course and apply the analysis concepts to a real-life, work situation.

Course outcomes

Benefits to you

Attendees will be able to:

• ability to read, understand and act on financial reports

• analyse financial reports and draw inferences and conclusions on performance • identify and critically analyse financial trends and KPIs • describe the elements of financial reports prepared on an accrual basis • specify useful financial and operational performance information and KPIs • assess financial performance and viability • apply financial ratios, KPIs and analysis tools • review performance against individual and contractual plans and targets, and identify options for financial and operational improvement.

C G 9 2 4

BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

• greater confidence in dealing with financial information • improved understanding and use of financial ratios and KPIs

Benefits to the organisation • improved analysis of financial performance • improved links between financial analysis and non-financial performance drivers • better budget management

COSTS^

FACILITATOR/S

Kevin Riley

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

13MAR

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

64

To find out more and to register go to www.nsw.ipaa.org.au

Finance: Executive Finance – Mastering Your Financial Environment

This is a refresher workshop for senior managers and executives moving into areas of financial responsibility or an update for officers promoted or recruited into senior manager and executive roles. The course addresses the State’s financial framework, budget cycle and appropriation mechanisms, performance planning and reporting tools, internal control requirements (including Treasurer’s Directions), cost analysis and management and financial forecasting required to be able to master your financial environment. The aim of this course is to provide participants with a strategic overview of the NSW financial management framework and budgeting, planning, control and reporting requirements in order to master the financial environment. No previous financial management experience is required.

Course outcomes

Benefits to you

Attendees will be able to:

• better understanding and application of the NSW Financial Management Framework

• apply the NSW Government’s Financial Management Framework in managing scarce resources

• greater confidence in budgeting and forecasting financial performance

• describe the NSW Government’s budgeting and appropriation mechanisms

• improved use of costing information for decision-making

• marshall and deploy resources to deliver on organisational outcomes

Benefits to the organisation

• plan and budget for the financial resources required to deliver on organisational goals

• greater compliance with the legislative requirements of the framework and improved control over financial risks

• read, analyse and act on financial reports and monitor financial performance • assess financial and operational risks and establish effective, efficient and appropriate internal controls

DIRECTION

Overview

• early identification of potential budget risks • better application of internal controls and reduced bureaucracy and red-tape

• understand and apply costing techniques for decision-making • prepare forecasts of financial performance.

CLASS SIZE: 20

C G 0 3 4 BOO ONLINKE NO CLICK W

COSTS^

FACILITATOR/S

Kevin Riley

MEMBER

$641

LENGTH

One Day

GROUP BOOKING

$652

TIME

9.00am - 5.00pm

NON-MEMBER

$675

VENUE

Bligh House

DATE

21MAY

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

HERE

65

QUALIFICATIONS

COURSES

www.nsw.ipaa.org.au 66

IPAA offers the following formal qualifications that can be achieved by attending a series of workshops and completing a rigorous study program and a number of assessment tasks.

The courses are aimed at those hoping to transition into more senior roles.

Graduate Certificate in Public Sector Management IPAA NSW, on behalf of NSW Public Service Commission, offers the nationally accredited Public Sector Management Program. This is a management and leadership education program for Australia’s public sector managers. It has been developed as a national joint venture across all jurisdictions to provide managers with a unique opportunity to develop skills relevant to the current public sector environment.

The program is open to current and potential middle management managers in Commonwealth, State and Local Government organisations in NSW. Graduates who successfully complete the program will graduate from Flinders University, South Australia with a Graduate Certificate in Public Sector Management.

Diplomas IPAA NSW, in a partnering arrangement with two major Registered Training Organisations (RTO) Major Training Services Pty Ltd (RTO ID No 90748) and Harris Bromly Pty Ltd (RTO ID No 90182) offers a range of nationally recognised Diplomas as public programs. These include: • Diploma of Government (Policy Development) PSP51404 • Diploma of Government (Financial Services) PSP50504 • Diploma of Government (Project Management) PSP51304 • Diploma of Government (Management) PSP51104 • Diploma of Human Resources Management BSB50607 IPAA NSW, in conjunction with NSW Procurement within the NSW Department of Finance and Services, offers the Procurement Certification Training Program (PCTP).

• Diploma of Government (Procurement and Contracting) PSP52510 • Advanced Diploma of Government (Procurement and Contracting) PSP61210

67

QUALIFICATIONS

Qualifications

QUALIFICATIONS

Diplomas and Certificates offered

by Recognition (Portfolio and Desk Assessment)

Fees (incl. 10% GST)

IPAA NSW offers qualifications through the Recognition process conducted by Major Training Services Pty Ltd (RTO ID No 90748).

Non IPAA NSW members $2,365 IPAA NSW members $2,310

Recognition of Prior Learning is established through a variety of portfolio-based and desk assessments. If you wish to apply for recognition of your current work skills and knowledge and gain a Nationally Recognised Qualification you could be required to supply copies of workplace documents created by you. These may include project management plans, contract management plans, strategic plans, reports, briefing notes, and presentations.

Non IPAA NSW members $2,860 IPAA NSW members $2,805

Through the Recognition process IPAA NSW can assist you to acquire the following qualifications: • Diploma of Government PSP50104 • Advanced Diploma of Government PSP60104 • Advanced Diploma of Government (Financial Management) PSP60304 • Advanced Diploma of Government (Management) PSP60504 • Diploma of Management BSB51107 • Advanced Diploma of Management BSB60407 • Diploma of Purchasing BSB51507 • Certificate IV in Project Management BSB41507 • Certificate IV in Government (Procurement and Contracting) PSP42410 • Diploma of Project Management BSB51407

68

Portfolio based assessment for Certificate IV and Diploma level courses

Portfolio based assessment for Advanced Diploma level courses

Desk assessment for Certificate IV and Diploma level courses* Non IPAA NSW members $2,915 IPAA NSW members $2,860 Desk assessment for Advanced Diploma level courses* Non IPAA NSW members $3,245 IPAA NSW members $3,190 Phone IPAA NSW on (02) 9228 5225, or see our website at www.nsw.ipaa.org.au for more information. * The fees quoted are for assessment in the Sydney Metropolitan area; if you wish to undertake a desk assessment in a regional area, you will be invoiced for travel costs (at the actual rate) for an assessment officer to visit your location.

Qualifications Index

INDEX

Diploma of Government (Financial Services) PSP50504............................70 Diploma of Government (Management) PSP51104....................................71 Diploma of Government (Policy Development) PSP51404..........................72 Diploma of Government (Project Management) PSP51304........................73 Diploma of Human Resources Management BSB50607.............................................................74 PCTP Diploma of Government (Procurement and Contracting)...........................75 PCTP Advanced Diploma of Government (Procurement and Contracting)...........................76 Public Sector Management Program..................77

69

Qualifications

DITIONAL MATERIALS

ATEMENT

Diploma of Government (Financial Services) PSP50504 Overview The Diploma of Government (Financial Services) provides a set of financial skills and competencies that enables participants to undertake financial management within the context of the New South Wales Government financial framework. Participants gain nationally recognised competencies in key areas including financial accounting, costing, budgeting, developing financial reports and analysing business information. The program is targeted at finance officers in NSW Government agencies and State Owned Corporations and other managers with some financial responsibilities. The five day program maximises the opportunities for self-learning and action research through the use of case studies and simulations. Further details are available on the IPAA website.

Course outcomes

Benefits to you

Attendees will be able to:

• improved understanding of the NSW Government financial framework

• demonstrate fundamental financial accounting principles • apply NSW public sector financial policies and processes • conduct costing activities • develop and manage budgets • develop financial reports • provide financial and key business performance information • use forecasting tools to develop business forecasting models.

• key financial accounting and budgeting skills • understanding and application of financial analysis and forecasting tools

Benefits to the organisation • improved compliance of the NSW Government financial framework • improved budgeting within the organisation • improved financial analysis and forecasting in the organisation

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No 90748).

C G 2 4 3 BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Paul Barnes, David Hurrell

MEMBER

$3432

LENGTH

Five Days

GROUP BOOKING

$3546

TIME

9.00am - 5.00pm

NON-MEMBER

$3661

VENUE

Bligh House

DATE

18-20MAR + 02-03MAY

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

70

To find out more and to register go to www.nsw.ipaa.org.au

ADDITIONAL MATERIA STATEMENT

Diploma of Government (Management) PSP51104 Overview The Diploma of Government (Management) provides a set of leadership and management skills for participants to apply immediately in their workplace. Successful participants gain nationally recognised competencies in critical management areas including performance management, facilitating change, leadership, complex communications, emotional intelligence and managing conflict. The program guides participants to achieve NSW 2021 outcomes through effective workplace relationships and enhanced performance. It is targeted at those with some management experience or those with the opportunity to practise management in their workplace. The five-day program provides the opportunity for participants to practise their skills in a non-judgemental environment. Further details are available on the IPAA website.

Course outcomes

Benefits to you

Attendees will be able to:

• improved leadership and performance management skills

• provide leadership to the team • develop their work teams' capabilities and performance • communicate effectively in the workplace • manage workplace conflict • manage for good performance • facilitate workplace change • demonstrate emotional intelligence in the workplace.

• enhance their NSW Public Sector network.

• improved communication skills • improved conflict management skills

Benefits to the organisation • improved achievement of stated outcomes • improved team and individual performance • reduced workplace conflict and downtime PRE-COURSE REQUIREMENTS Pre course readings Pre-course EQ questionnaire activity

This course is delivered in a partnering arrangement with Harris Bromly Pty Ltd (RTO ID No 90182) and Major Training Services Pty Ltd (RTO ID No 90748).

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Bernadette Harris, Val Evans

MEMBER

$3432

LENGTH

Five Days

GROUP BOOKING

$3546

TIME

9.00am - 5.00pm

NON-MEMBER

$3661

VENUE

Bligh House

DATE

03-05APR + 09+10MAY

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

71

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Qualifications

DITIONAL MATERIALS

ATEMENT

Diploma of Government (Policy Development) PSP51404 Overview The Diploma of Government (Policy Development) equips participants to face future professional and practical policy challenges in the workplace. The program guides participants through the issues in developing policy and assists in avoiding the common pitfalls. It also enhances the political nous of those who participate and assist in honing key written communication skills within a government environment. The program is targeted at future or current policy officers/analysts, project or program managers and research officers. The five day program maximises the opportunities for self-learning through the use of case studies and simulations to enable participants to practise new skills in a collegial, positive learning environment. Further details are available on the IPAA website.

Course outcomes

Benefits to you

Attendees will be able to:

• improved policy development skills

• undertake research and analysis

• effective use of political nous

• develop organisational policy

• improved written communications skills

• provide effective policy advice • review and advise on policy • develop and use political nous • use complex communication strategies.

Benefits to the organisation • improved policy development • improved relations with key policy stakeholders • improved agency policy outcomes PRE-COURSE REQUIREMENTS A working knowledge of public policy

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No 90748).

C G 43 BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 22

COSTS^

FACILITATOR/S

Dr Randal Stewart

MEMBER

$3432

LENGTH

Five Days

GROUP BOOKING

$3546

TIME

9.00am - 5.00pm

NON-MEMBER

$3661

VENUE

Bligh House

DATE

17-19JUN + 05-06AUG

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

72

To find out more and to register go to www.nsw.ipaa.org.au

ADDITIONAL MATERIA STATEMENT

Diploma of Government (Project Management) PSP51304 Overview The Diploma of Government (Project Management) equips participants to develop and manage projects within the workplace. The program guides participants through the complete project management process from project conception and initiation through to contract close. The skills learnt in this program can be used in projects of any size or complexity. The program is targeted at officers in a Government agency or State Owned Corporation who work in or manage a workplace project. The five day program maximises the opportunities for selflearning through the use of case studies and an overarching project simulation to enable participants to practise new skills in a collegial, positive learning environment. Further details are available on the IPAA website.

Course outcomes

Benefits to you

Attendees will be able to:

• improved planning skills

• define and initiate a project

• improved project management skills

• design a comprehensive project plan

• improved resource management skills

• manage project resources • launch a project successfully • manage project performance • close out a project.

Benefits to the organisation • improved project planning • improved project outcomes • improved agency outcomes PRE-COURSE REQUIREMENTS Vocational experience in project management or attendance at Project Management: The Basics or Applied Project Management (IPAA short courses) or equivalent.

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No 90748).

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Patricia Healy

MEMBER

$3432

LENGTH

Five Days

GROUP BOOKING

$3546

TIME

9.00am - 5.00pm

NON-MEMBER

$3661

VENUE

Bligh House

DATE

28-30MAY + 17-18JUL

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

73

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Qualifications

DITIONAL MATERIALS

ATEMENT

Diploma of Human Resources Management BSB50607 Overview The Diploma of Human Resources Management provides a comprehensive set of knowledge and management skills related to human resource management. The program covers the breadth of the human resource manager’s role from workplace planning, through recruitment, staff induction performance management and industrial relations. The program is targeted at HR Administrators, HR Managers and HR specialists. It is suited to any NSW public sector or State Owned Corporation employee. The 10-day comprehensive program provides the opportunity for participants to practise and hone their human resource management skills through the use of relevant public sector case studies and a series of relevant focused human resource management simulations. Further details are available on the IPAA website.

Course outcomes

Benefits to you

Attendees will be able to:

• improved management and leadership skills

• provide leadership to their team

• improved communication skills

• develop their work team capabilities and performance

• improved conflict management skills

• communicate effectively in the workplace

Benefits to the organisation

• manage workplace conflict

• increased team cohesion

• manage performance

• improved work team performance

• facilitate and manage workplace change

• reduced workplace conflict

• use emotional intelligence effectively.

PRE-COURSE REQUIREMENTS Course fees must be paid in advance to receive the text book required. Pre course readings and questionnaire.

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No 90748).

C G 6 4 3 BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Michael McHugh, Paul Vercoe

MEMBER

$3850

LENGTH

Ten Days

GROUP BOOKING

$4000

TIME

9.00am - 5.00pm

NON-MEMBER

$4150

VENUE

Bligh House

DATE

24-28JUN + 12-16AUG

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

74

To find out more and to register go to www.nsw.ipaa.org.au

ADDITIONAL MATERIA

PCTP Diploma of Government (Procurement and Contracting)

STATEMENT

Overview This Level 3 program equips participants with the skills to manage large-scale complex procurement and contracting activities. The 9 day (3x3 days) program considers the details of large-scale procurement planning, conducting, evaluating and negotiating complex offers and managing complex contracts. It is suitable for all professional procurement officers wanting to build and enhance their existing knowledge and skill base. It is action learning focused and uses case studies and simulations throughout to ensure the tools, techniques and concepts presented in the program are analysed and practised in a safe learning environment.

The program involves assessment, which encompasses in-class group work including presentations and work-based tasks completed outside of the class sessions.

Course outcomes

Benefits to you

Attendees will be able to:

• ability to plan a successful, significant procurement

• establish a governance framework for a complex procurement

• ability to ensure effective governance and probity in a complex procurement

• develop a complex procurement plan

• ability to manage contracts effectively

• manage risk in a procurement • manage a complex procurement activity • evaluate a complex procurement • negotiate successful procurement outcomes • manage a complex contract • manage contractor performance.

Benefits to the organisation • efficient and effective procurement activities • reduction in the risk of governance/probity breaches in procurement • improved procurement outcomes

PRE-COURSE REQUIREMENTS Completion of PCTP Level 1 Understanding Public Sector Procurement and Level 2 Effective Procurement Capabilities.

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No 90748).

To discuss accelerated entry into the Diploma, contact NSW Procurement, Learning and Development on 1800 679 289.

CLASS SIZE: 16

COSTS^

FACILITATOR/S

Martin Dutton, David Hurrell

MEMBER

$3850

LENGTH

Nine Days

GROUP BOOKING

$4000

TIME

9.00am - 5.00pm

NON-MEMBER

$4150

VENUE

McKell Building

DATE

26-28FEB + 29APR-01MAY + 19- 21JUN

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

To find out more and to register go to www.nsw.ipaa.org.au

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Qualifications

DITIONAL MATERIALS

ATEMENT

PCTP Advanced Diploma of Government (Procurement and Contracting) Overview This Level 4 program focuses on the skills and knowledge required to manage the procurement and contracting functions within an Agency or to develop agency policy, processes and procedures. The 9 day program (3x3 days) is strategically focused on the development of organisational procurement capability. It is suitable for experienced professional procurement officers wanting to enhance their strategic management knowledge and skill base. It is action learning focused and uses case studies and simulations to ensure the tools, techniques and concepts presented in the program are analysed and practised in a safe learning environment.

The program involves assessment, which encompasses in-class group work including presentations and work-based tasks completed outside of the class sessions.

Course outcomes

Benefits to you

Attendees will be able to:

• ability to plan strategically and link procurement to the agency’s Strategic Plan

• develop organisational procurement plans • strategically analyse agency procurement spends by category • direct and manage continuous improvement and change in the procurement function • develop opportunities for coordinated procurement within and across agencies • manage strategic procurement negotiations • manage strategic procurement risk • strategically direct the management of contracts across an agency.

• ability to structure the procurement function • ability to manage the performance of the procurement teams and the agency’s contracts

Benefits to the organisation • agency procurement linked to achieving agency goals, • improved procurement outcomes • reductions in the procurement spend across the agency

PRE-COURSE REQUIREMENTS Completion of the Diploma of Government (Procurement and Contracting).

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No 90748).

To discuss accelerated entry into the Advanced Diploma, contact NSW Procurement, Learning and Development on 1800 679 289.

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CLASS SIZE: 16

COSTS^

FACILITATOR/S

Martin Dutton, David Hurrell

MEMBER

$4100

LENGTH

Nine Days

GROUP BOOKING

$4250

TIME

9.00am - 5.00pm

NON-MEMBER

$4400

VENUE

McKell Building

DATE

08-10MAY + 27-29AUG + 26-28NOV

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

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ADDITIONAL MATERIA

Public Sector Management Program

STATEMENT

Overview The Public Sector Management Program is a management and leadership education program for Australia’s public sector managers. The program is open to current and potential middle managers in Commonwealth, State and Local Government organisations in NSW. Prior qualifications are not required. There are three-day classes for each of the four units with a one day introductory workshop. Class time is 13 days in total. Additional study is required for the two assignments submitted for each unit. Students progress sequentially through the units, completing the program in 12 to 15 months. Participants who successfully complete the program will graduate from Flinders University, South Australia with a Graduate Certificate in Public Sector Management. Further information is available on the IPAA website.

What the program offers

The program comprises four units:

• A focus on knowledge relevant to the workplace and skills for public sector managers

• Unit 1: Managing up: The framework of public sector management

• Practical training to assist with the increasing demands of a changing work environment • The opportunity for information sharing and networking between Commonwealth, State, and Local Government organisations

• Unit 2: Managing out: The public sector in the community • Unit 3: Managing in: Ethics and career management in the public sector • Unit 4: Managing down: Operational management in the public sector.

• High quality classroom facilitators and comprehensive learning materials • Course delivery in a supportive learning environment • Development of skills to improve outcomes in public sector policy, service delivery, productivity and people management

THERE ARE APPROXIMATELY SIX NEW COURSES RUN ANNUALLY. You will be contacted about the next available starting date when your application has been submitted online at: http://psmp.dpc.nsw.gov.au

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Gemma Rygate, Elizabeth MacDonald

EVERYONE

LENGTH

1 Day - Orientation and Writing Workshop; 12 Days - Course delivery (3 days per Unit)

^ Costs include GST and are subject to change Cancellation Policy details (page 142)

TIME

9.00am - 5.00pm

VENUE

Level 14 Bligh House

DATE

See highlight box

To find out more and to register go to www.nsw.ipaa.org.au

$7,500

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CUSTOMISED AGENCY PROGRAMS COURSES

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A Customised Agency Program (CAP) is a training program uniquely designed in content and format to address the particular needs of your organisation. Customised Agency Programs are delivered at your workplace, thus saving your organisation money and enhancing team building.

be delivered anywhere in NSW, and sometimes interstate, to public sector organisations at all levels of government, as well as organisations in the private and not-for-profit sectors.

All IPAA NSW courses are available as Customised Agency Programs.

In-house course delivery is a cost-effective way to deliver training to groups of 8 or more people (maximum 20). Discounts are available for multiple bookings of the same course.

IPAA NSW matches the most appropriate consultant to the needs of your organisation and offers flexibility in content, length and timetable.

This flexible and cost-effective option benefits all agencies, particularly those with offices in regional NSW.

You are not restricted to our current offerings.

We can develop a new course specifically for your organisation, offering complete professional development program solutions. Case studies and organisational policies and procedures from your organisation can be incorporated into these programs. A number of IPAA NSW courses can be combined to develop a course appropriate to your requirements.

For further information or to receive a written proposal, contact our Customised Training Coordinator on (02) 9228 5225 or email info@nsw.ipaa.org.au.

Training can be delivered at your premises or we can source a training venue for you. Courses can

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CUSTOMISED AGENCY PROGRAMS

Customised Agency Programs

INDEX

Customised Agency Programs Index Organisational Culture Behaviour Styles: Individual and Teams..............81 Customer Service: Four Steps to Being Sensational..........................................................82 Improving your Workplace Effectiveness............84

Writing Briefs for Ministers and Executives......108 Writing Plain English.........................................109 Writing: Punctuation and Grammar..................110

Direction

Induction Program for Your Agency....................83

Coaching Skills for Team Leaders.....................111

Job Application and Interview Skills...................85

Corporate Governance.......................................112

Teams: Utilising Individual Differences for High Performance..........................................86

Developing High-Performing Teams.................113

Capacity to Deliver Advanced Presentation Skills..............................87 Accounting for Non-Accountants........................88 Building and Managing Your Budget...................89 Building Project Teams........................................90 Bullying and Harassment Prevention..................91 Contract Management: How to be Effective........92 Dealing with Difficult Situations and Behaviours...........................................................93 Developing and Writing Operational Policies and Procedures......................................94

Essentials for New Managers............................114 Expanding your Leadership Capabilities...........115 Fundamentals for Supervisors..........................116 How to Have Those Difficult Conversations with Employees..................................................117 Leadership and Personality: Who You Are and How to Lead...........................118 Leadership as Mindful Practice.........................119 Leading Bold Change.........................................120 Managing for Improved Performance...............121 Managing Regional Staff: Working Together Apart.....................................122 Merit Selection in the NSW Public Sector.........123

Ethical Problem Solving and Decision Making....95

Program Evaluation...........................................124

Facilitation Skills.................................................96

Risk Management..............................................125

Finance for Non-Financial Managers..................97

Springboard: Women’s Development Program.............................................................126

Interpersonal Skills.............................................98 Media Management.............................................99 Ministerial Correspondence Writing.................100 Modern Business Writing..................................101 Policy Process....................................................102 Process Mapping and Analysis for Improved Efficiency............................................103 Running Great Meetings....................................104 Speech Writing Made Easy................................105 Speed Reading: Unload Your Reading Overload.............................................................106 Taking Good Minutes.........................................107

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Strategic Thinking: Resolving Vital Business Challenges.........................................127 Strategy Essentials for Planning and Performance......................................................128

If you like this course you could also consider: Teams: Utilising Individual Differences for High Performance Developing High-Performing Teams

Overview The Myers-Briggs type indicator (MBTI) is designed to help participants identify their unique gifts and enhance their understanding of self, their motivations, their natural strengths and their potential areas for growth. It also helps participants to understand and appreciate others who differ from them. The MBTI is an invaluable tool in developing effective communication skills by establishing an understanding of what motivates people to behave in a particular way.

The workshop provides a detailed personality analysis of each participant through a selfscoring questionnaire. The MBTI explains the basic patterns of human functioning and enhances self-understanding. The natural preference for one of these functions over the others leads individuals to develop habits of behaviour and personality patterns.

Course outcomes

Benefits to you

Attendees will be able to:

• development of more effective professional relationships

• understand personal preferences in behaviour • explore insights into how to appreciate people's behaviour that is different from their own • understand personal challenges • understand the behaviour of others • work with others in harmony by appreciating their differences • appreciate people who are different from themselves • understand how personal time is used • problem solve with confidence.

ORGANISATIONAL CULTURE

Behaviour Styles: Individual and Teams

• improved cooperation with others through greater understanding and appreciation of differences • understanding of psychological type

Benefits to the organisation • possible conflict situations avoided • improved communication to develop more cohesive work environments • teams built and managed more effectively, leading to greater productivity Behaviour Styles: Individual and Teams

Behaviour Styles: Individual and Teams

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Customised Programs

If you like this course you could also consider: Client Engagement Effective Frontline Customer Service

ORGANISATIONAL CULTURE

Customer Service: Four Steps to Being Sensational Overview This program helps service providers at all levels develop and apply the skills necessary to ensure superior customer service and satisfaction. The workshop offers a process for organising customer interaction into a logical sequence of events. It gives a behaviourally based technique for interacting with customers, giving service providers the flexibility to discover and meet individual customers' needs.

Course outcomes

Benefits to you

Attendees will be able to:

• confidence in dealing with customers

• apply effective self-management techniques and build self-confidence

• ability to manage negative customer experiences and turn them into positive outcomes

• effectively use listening, questioning and empathy skills

Benefits to the organisation

• protect the customer relationship whilst adhering to the company’s policy and procedures • work with customers in positive to neutral conditions, and with potentially negative and emotionally charged customer situations

• increased customer service and satisfaction • skilled staff who are able to deal with any customer situation positively

• communicate their role, and access the risks and potential opportunities in creating and sustaining customer satisfaction • work effectively with customers.

omer Service: Four Steps to Being Sensational

omer Service: Four Steps to Being Sensational

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To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Teams: Utilising Individual Differences for High Performance Leadership and Personality: Who You Are and How to Lead

Overview Induction programs need to be agency specific to be effective. A customised agency induction program is developed that is linked to key legislation, policies, procedures and protocols relevant to your agency and personnel. The program can be easily updated by you or by us to keep it current and can be tailored to include induction to the organisation, division and to the specific role. The process includes a series of guides that support staff to navigate the organisation and use of existing induction resources and activities wherever possible. The program includes a support structure for new staff that is provided by line managers, colleagues and/or an organisationally appointed mentor.

Course outcomes

Benefits to you

Attendees will be able to:

• increased flexibility allows for staff to learn at their own pace and enter the program as and when they commence duties

• perform their duties to the standard required by the agency • articulate the agency's work, expectations and context • build relationships with their manager, team mates and mentor to receive early support and feedback • navigate agency resources to support their role within the agency.

ORGANISATIONAL CULTURE

Induction Program for Your Agency

• improved outcomes as staff move through induction irrespective of the timing of other related events like 'induction workshops' • improved use of scarce L&D staff time and budgets by focusing training effort on those things that most benefit from face to face delivery

Benefits to the organisation • productivity of new staff achieved more quickly • increased probability of staff retention through increased early support (which is built into the program)

Induction Program for Your Agency

Induction Program for Your Agency

• efficient use of the organisation's existing induction resources - no waste

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Customised Programs

If you like this course you could also consider: Management: Delegation Management: Mastering Time

ORGANISATIONAL CULTURE

Improving your Workplace Effectiveness Overview This workshop is for people who want to work more effectively and could use more time in their day. The workshop allows participants to review their work and life demands and focus on the use of practical strategies and tactics to become more effective and productive. Participants are encouraged to make changes required to prioritise effectively, reduce time robbers and maintain work–life balance. Content includes personal organisation and time preferences, prioritising, planning and ways to deal with procrastination. It focuses on making permanent changes to support workplace effectiveness.

Course outcomes

Benefits to you

Attendees will be able to:

• ability to review work habits and identify ways you can become more effective and time efficient

• identify a personal self management preference and specific actions that will assist them to manage their own preferred style and that of others • review and appropriately use common time management tools and determine SMARTER goals • apply Covey’s quadrant analysis to establish workload priorities, delegate and manage task completion • apply knowledge of the personal concentration curve to enhance personal effectiveness

roving your Workplace Effectiveness

roving your Workplace Effectiveness

• apply the 80:20 principle to planning time, identify common time robbers and brainstorm strategies to address them

• skills and techniques for surviving in today’s fast-paced and demanding workplace • setting and reaching of goals

Benefits to the organisation • improved productivity of staff through a focus on achieving the organisation’s priorities • effective management of priorities, projects and tasks and the ability to adapt to changing priorities • reduction in time robbers

• evaluate the effectiveness in using technology and email to assist time management • manage pressure situations in the workplace.

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To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Improving your Workplace Effectiveness Presentation and Facilitation Skills

ADDITIONAL MATERIA STATEMENT

Overview This workshop provides practical knowledge and skills in addressing selection criteria, writing résumés and performing well in job interviews in the public or private sector. It gives participants proven methods and tips for writing better job applications and performing better in interviews. Participants have practical individual and group exercises to practise in the safety of the training room. They learn effective and simple processes for preparing a job application, including addressing selection criteria, getting the best references from the best referees, and ways of constructing a winning résumé that can be adapted to any job application in the public or private sector. They learn ways of performing better at interviews, including overcoming nerves and answering questions more effectively.

Course outcomes

Benefits to you

Attendees will be able to:

• proven methodology that can be applied to any job application and skills to write a wellconstructed résumé to support your application

• understand the selection process generally used in the public sector • learn tried and tested, easy-to-apply methods and tips to address selection criteria more effectively • get the best out of their referees • write outstanding covering letters • learn tried and tested, easy-to-apply methods and tips to improve interview techniques, including overcoming nerves • construct a winning résumé to use as the basis for any job application in the public or private sector.

ORGANISATIONAL CULTURE

Job Application and Interview Skills

• selection criteria to maximise your chances of getting an interview • interview skills and the confidence to give your best interview every time

Benefits to the organisation • provision of better career progression for staff • staff assisted to become more effective and efficient in their job application process • happier staff as they will be more likely to get the job they want, including the one they may be acting in

Job Application and Interview Skills

Job Application and Interview Skills

PRE-COURSE REQUIREMENTS Participants are asked to bring to the workshop a previous job application, a copy of their resume and a job for which they wish to apply.

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Customised Programs

If you like this course you could also consider: Leadership and Personality: Who You Are and How to Lead Leading Large-Scale Organisational Change

DITIONAL MATERIALS

ORGANISATIONAL CULTURE

ATEMENT

Teams: Utilising Individual Differences for High Performance Overview By understanding the contributions that individuals bring to teams, teams are able to leverage their differences and lift performance. The Belbin® Team Roles instrument identifies nine team roles. Participants receive individual and team reports which include the individual’s own Team Role preferences. Teams who want to understand better the interplay of personality types in the team, choose the MBTI® which makes the theory of psychological types understandable and useful. The workshop includes exploration of the team and how it operates, along with an understanding of the particular instrument chosen (Belbin® Team Roles or MBTI®) and the particular characteristics that attach to each role or type. Workshop activities are tailored to the particular composition of the team and its specific requirements.

Course outcomes

Benefits to you

Attendees will be able to:

• heightened self understanding and better use of individual strengths

• identify their own team roles or types as well as understand the characteristics of other roles or types in the team • understand and utilise individual differences on the team, turning potential disharmony into constructive conflict

• increased understanding of colleagues • better approaches for resolving conflict in the workplace

Benefits to the organisation

• review their team operations in light of the model and instrument chosen for the workshop

• teams which achieve their goals more efficiently and faster

• achieve better results in the teams in which they operate.

• enhanced team performance through use of constructive conflict

ms: Utilising Individual Differences for High Performance

ms: Utilising Individual Differences for High Performance

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To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Interpersonal Communication Skills Negotiation and Conflict Resolution Skills

ADDITIONAL MATERIA STATEMENT

Advanced Presentation Skills Overview

Course outcomes

Benefits to you

Attendees will be able to:

• enhanced confidence in your ability to design and deliver presentations that get your message across effectively with credibility and professional presence

• deliver influential presentations with credibility and professional presence to a senior audience • respond to perceived audience reception and confidently change tactics mid-presentation • move an audience towards a shared conclusion • confidently present strongly reasoned arguments to a senior stakeholder audience holding competing priorities and views • confidently deal with criticism or dissent and provide effective rebuttals to objections

• enhanced confidence in presenting to, and influencing, senior stakeholder audiences holding competing priorities and views • career progression; developing your sphere of influence as a leader in successfully presenting to senior stakeholder audiences

Benefits to the organisation

• deliver effectively with regard to dynamic voice and non-verbals and without over-reliance on aids such as PowerPoint and scripts

• improved stakeholder engagement through better communication in presentations and meetings

• manage nerves, create confidence and a resourceful state.

• modelling by the individual of enhanced capabilities with flow on effect to teams and others

PRE-COURSE REQUIREMENTS Participants are asked to bring a five minute presentation (without visuals or PowerPoint).

CAPACITY TO DELIVER

This course is a comprehensive workshop that focuses on advanced presentation skills in a practical and interactive way. Participants are asked to bring a five minute presentation (without visuals or PowerPoint) as a basis for application and integration of the concepts taught. The skills developed include: the characteristics of an influential presentation; audience awareness and calibration; the ways to engage and influence an audience; physiology; voice; delivery style; handling criticism or dissent; providing effective rebuttals to objections; strategies in developing confidence; and moving beyond PowerPoint to convey the skills of an exemplary speaker. There are opportunities for: peer and facilitator review; self-evaluation; and a practice field for learning the skills and processes.

Advanced Presentation Skills

Advanced Presentation Skills

• enhanced productivity and outcomes for the individual, teams, clients and other stakeholders

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Customised Programs

If you like this course you could also consider: Financial Management for the NSW Public Sector Finance for Non-Financial Managers

Accounting for Non-Accountants

CAPACITY TO DELIVER

Overview Line, operational and program managers are being required to input data, approve transactions and review the information contained within modern financial management systems. This course provides participants with practical skills in the accounting and finance processes required when using modern financial management systems. It includes understanding the language and elements of accounting and identifying the structure and operation of modern financial management systems. The course looks at the recording of day to day transactions, and month end and year end adjustments – including accruals, prepayments and depreciation. Participants learn about reconciling accounts in the general ledger and about the linkage from purchase orders and contracts to invoices and expenditure.

Course outcomes

Benefits to you

Attendees will be able to:

• enhanced understanding of the accounting processes that go on inside modern financial systems like SAP, Oracle, FinanceOne, Sage and MYOB

• identify the elements of accounting • record day to day transactions affecting assets, liabilities, expenses, revenues and equity in a double entry system • record month end and year end accrual adjustments • reconcile accounts in the general ledger, particularly cash balances and bank accounts • identify the linkages between procurement and financial management systems • account for purchase and expenditure transactions

• practical descriptions of the controls and key reconciliations needed for complete, accurate and reliable financial information • checklists and templates that can be applied back in the workplace

Benefits to the organisation • greater confidence in the completeness, accuracy and reliability of internally produced financial reports

• account for employee entitlements

ounting for Non-Accountants

ounting for Non-Accountants

• account for asset acquisitions and depreciation.

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To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Financial Management for the NSW Public Sector

Building and Managing Your Budget

This course provides participants with an opportunity to better understand the planning drivers and key assumptions that underpin budget development and the key tools to be applied in monitoring, managing and forecasting budget outcomes. It includes understanding the alternative approaches to budgeting and budget models, identifying the elements of key budget elements, linking planning to budgeting and identifying the planning variables and assumptions that need to be documented in order to build the budget. The course looks at managing budget risks and applying alternative approaches to budgeting and forecasting. It examines taking active management of the balance sheet and implementing budget management strategies.

Course outcomes

Benefits to you

Attendees will be able to:

• practical descriptions of the budgeting and forecasting tools – based on the underlying budget assumptions and budget drivers

• describe the role and elements of the overall budget and identify the key budget elements revenues, expenses and cash flows • identify the planning variables and assumptions needed in building the budget • phase or roll the budget – allocating the budget across the year and rolling the budget forward into future years • develop key indicators to monitor budget performance • identify implications and corrective actions for significant variations from budget, including re forecasting the budget and rolling the budget

CAPACITY TO DELIVER

Overview

• checklists and templates that can be applied back in the workplace

Benefits to the organisation • more relevant budgets based on aligning plans and budgets • greater confidence in the variance analysis with explanations being based on changes in underlying assumptions and budget drivers

• develop strategies for better balance sheet management.

Building and Managing Your Budget

Building and Managing Your Budget

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Customised Programs

If you like this course you could also consider: Management: The Power to Influence Leadership in The Modern Public Sector

Building Project Teams

CAPACITY TO DELIVER

Overview This workshop is designed for project sponsors, managers and team leaders who directly manage project teams in the workplace. Participants undertake self analysis of their project management style using Team Management Systems: Team Management Profile. This is then used to develop an approach to project team leadership that maximises the skills and preferences of team members, applies motivating factors to meet individual needs and focuses on high productivity and performance. Content includes how to identify and resolve team conflicts before they escalate. Participants also develop an action plan for improving the effectiveness of their project teams for implementation in the workplace.

Course outcomes

Benefits to you

Attendees will be able to:

• improved understanding of personal style in leading project teams and better use of project team members' skills

• lead project teams • build a project management culture, bringing together, motivating and successfully managing multi-functional project teams • actively seek the views and opinions of team members • assess the team's skills and take steps to address gaps • motivate team members for excellent performance and maintain engagement and motivation

• development of project leadership skills • better approaches for managing project teams

Benefits to the organisation • more productive and effective project teams • reduced conflict in multi-functional project teams • greater engagement in projects and increase in employee satisfaction when working in projects

• encourage innovation and creativity

ding Project Teams

ding Project Teams

• manage and negotiate conflict to achieve project outcomes • manage team performance.

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To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Interpersonal Communication Skills Negotiation and Conflict Resolution Skills

Bullying and Harassment Prevention

‘… It is estimated that 350,000 people in Australia currently experience bullying in the workplace, with costs of up to $3 billion a year in sick leave, absenteeism, staff turnover, low productivity, legal action, worker’s compensation and social security.’ (McCarthy P, Beyond Bullying Association, 2001) This is an interactive workshop that explains why there needs to be zero tolerance for bullying and harassment. The workshop provides strategies for identifying, handling and preventing bullying and harassment in the workplace.

Course outcomes

Benefits to you

Attendees will be able to:

• skills and knowledge to advise senior management about the steps they need to take to prevent bullying and harassment and why they need to do so

• understand and explain the need for zero tolerance of bullying and harassment • recognise what is bullying and harassment and what is not • assess the risks of bullying and harassment in their organisation and team • act effectively if they suspect bullying and harassment • know what an organisation and a team leader need to do to prevent bullying and harassment • handle complaints and grievances effectively, fairly and in line with legal requirements.

CAPACITY TO DELIVER

Overview

• ability to prevent bullying and harassment and to intervene effectively and appropriately • understanding of effective written grievance procedures and capacity to handle a bullying or harassment complaint or grievance

Benefits to the organisation • bullying/harassment prevention strategy • ability to assess the organisation's grievance procedures against the minimum legal requirements and best practice • less bullying and harassment resulting in increased productivity and a reduction in complaint-related internal and external costs

Bullying and Harassment Prevention

Bullying and Harassment Prevention

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Customised Programs

If you like this course you could also consider: Building a Credible Business Case Commercial Acumen: Business Basics

Contract Management: How to be Effective

CAPACITY TO DELIVER

Overview This program improves participants’ contract management capabilities, leading to improved contractual outcomes for the agency and reduced costs through effective contract management. It focuses on the key skills necessary to ensure that contracts achieve successful outcomes. Participants learn about and apply all key aspects of contemporary contract management, including legal issues, contract management planning, managing disputes and risk management. The program has a practical focus with participants practising in groups the techniques learnt in the program.

Course outcomes

Benefits to you

Attendees will be able to:

• improved knowledge of contract management tasks and processes

• understand the role of contracting in the contemporary NSW public sector and government-owned corporations • plan an effective contract strategy • understand the legal fundamentals in contracting • identify the key terms and conditions in a contract • administer contract variations • monitor and manage contract performance.

• enhanced skills to ensure successful contract outcomes and an ability to deal effectively with contractors

Benefits to the organisation • improved contract management, leading to improved contractual outcomes for the agency • reduced costs through effective contract management

ract Management: How to be Effective

ract Management: How to be Effective

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To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Interpersonal Communication Skills Negotiation and Conflict Resolution Skills

Dealing with Difficult Situations and Behaviours

This engaging and pragmatic two day program builds insights and confidence in dealing with difficult issues and behaviours. It helps participants to assess the effectiveness of their current approaches, and to find and use more productive strategies. Participants learn practical skills and strategies that help strengthen their effectiveness and confidence in dealing with people who are acting in ways that are difficult. The program contains important insights into why people sometimes behave in a difficult way, and practical strategies for what can be done about it. During the program, participants apply these insights to their own examples and develop strategies they can use immediately.

Course outcomes

Benefits to you

Attendees will be able to:

• experience in a range of skills and strategies that you can implement immediately in the workplace

• recognise commonly used strategies for dealing with difficult issues, and choose and use the most effective strategy • use a structured approach for identifying and planning effective solutions • set themselves up for success • manage the emotional dynamics of people’s frustration and anger • help others become more willing to cooperate • recognise the drivers of particularly difficult behaviours, and determine what they can do about them • explore key insights into how to change people’s behaviours, and plan interventions to achieve the desired changes • deal better with negativity and resistance.

CAPACITY TO DELIVER

Overview

• ability to deal better with difficult issues and behaviours outside and inside the organisation • development of your own individual Action Plan to help you deal effectively with a difficult issue or behaviour of your choosing

Benefits to the organisation • challenging and intractable problems resolved more quickly and effectively • reduced complaints, grievances and staff stress levels • building of staff capacity to develop and implement effective solutions to contentious situations

Dealing with Difficult Situations and Behaviours

Dealing with Difficult Situations and Behaviours

PRE-COURSE REQUIREMENTS Participants are invited to bring an example of a difficult issue or behaviour they would like to resolve or manage.

To find out more and to register go to www.nsw.ipaa.org.au

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Customised Programs

If you like this course you could also consider: Writing in the Public Sector: Briefs and Reports Writing in the Public Sector: Ministerial Correspondence

Developing and Writing Operational Policies and Procedures

CAPACITY TO DELIVER

Overview This course offers a practical guide on how to write clear, concise policy and procedures to deliver services or implement new government policy. Participants learn to translate highlevel policy into workable operations and understand how to develop a business case. They identify stakeholders, build communication to develop and implement a new policy/procedure and use project management skills to implement and evaluate the operation of the policy/ procedure. Participants use real life government scenarios and work on their own policies to implement them successfully, including developing a business plan and stakeholder management. They also learn to apply the principles of project management to implement the new policy or procedure.

Course outcomes

Benefits to you

Attendees will be able to:

• better writing, planning and consultation skills

• identify when organisational policy and procedures need to be developed, changed or improved

• useful models and templates

• plan operations to gain maximum impact from policy initiatives

Benefits to the organisation

• gather evidence and information needed to support and develop policy recommendations and options • understand the need to identify, consult and communicate with stakeholders

• sound framework and models for writing briefs

• productivity savings by reducing editing and rewriting time • clear and practical procedures that reduce problems and errors in implementation • increased staff skills and confidence

• plan and implement communication with stakeholders • develop a business plan

eloping and Writing Operational Policies and Procedures

eloping and Writing Operational Policies and Procedures

• communicate policies and procedures in a clear, structured and concise way • review and evaluate how policy or procedures are working.

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To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Innovative Thinking and Problem Solving Strategic Analysis

Ethical Problem Solving and Decision Making

This program helps participants manage ethical issues and sustain an organisation’s high standards of integrity and professionalism. It raises staff awareness of the Code of Conduct and associated policies, giving staff the core concepts and skills to avoid and resolve ethical problems. The workshop is for anyone who needs to anticipate and avoid instances of unethical conduct and deal with these as they arise. Participants focus on addressing apparent, possible and real conflicts of interest, managing tensions between public sector values and personal values, responding to directions and requests that appear to conflict with ethical standards, and promoting ethical principles in the public sector.

Course outcomes

Benefits to you

Attendees will be able to:

• ability to help identify and resolve ethical problems effectively

• gain skills in identifying ethical dimensions to decisions, within a public sector framework • articulate the key principles of and steps in ethical standards and codes of conduct • understand and apply key elements of those standards and codes, such as confidentiality, natural justice, fairness and impartiality • make decisions consistent with the ethical framework, code or model • implement a sound problem-solving approach to understanding and handling ethical dilemmas • identify how to raise ethical issues and seek support in addressing them

CAPACITY TO DELIVER

Overview

• confidence in explaining ethical problem solving and decision making to others • ability to establish and/or maintain fair procedures

Benefits to the organisation • raised awareness amongst managers and staff of their ethical obligation and the consequences of unethical conduct • common understanding of ethical standards and requirements

• define conflicts of interest, describe their consequences and identify issues that have the potential to become conflicts of interest

Ethical Problem Solving and Decision Making

Ethical Problem Solving and Decision Making

• use a structured approach to resolving conflicts of interest.

C G 0 5 3 FIND OUT M OR CLICK HE E RE

To find out more and to register go to www.nsw.ipaa.org.au

95

Customised Programs

If you like this course you could also consider: Presentation and Facilitation Skills Advanced Presentation Skills

Facilitation Skills

CAPACITY TO DELIVER

Overview This workshop builds confidence and skills by developing practical and effective facilitation techniques. It is a must for anyone who runs meetings, leads project teams or committees, conducts focus groups, runs training sessions or works with groups. The workshop focuses on the skills and appropriate techniques for facilitating groups and meetings. It offers strategies for the four phases of facilitation: preparing and getting a group started; keeping momentum and gaining agreement; finalising; and following-up. There is discussion on how these phases apply in circumstances faced in the workplace.

Course outcomes

Benefits to you

Attendees will be able to:

• increased skills and confidence in applying a range of group management skills

• identify the difference between facilitation, negotiation and training • list the skills of a faultless facilitator, assess their own areas of strength and develop an action plan for improvement • manage facilitation situations involving high levels of emotion with effective communication techniques • write a clear purpose statement for a facilitation • develop actions to support groups through the stages of group development • use appropariate tools and techniques to achieve the purpose of the facilitation • list a range of options for identifying and managing difficult behaviours in groups

litation Skills

litation Skills

• desired goals reached with maximum group ownership and involvement • strategies developed for constructively handling difficult behaviours in groups and ensuring that the group meets its objectives

Benefits to the organisation • focused and productive groups facilitated within the organisation • effective inter-agency forums, and community and key stakeholder consultations • implementable action plans from facilitated sessions

• use the consensus approach to gain agreement and have an implementation plan following their facilitation.

C G 2 5 3

FIND OUT M OR CLICK HE E RE

96

To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Financial Management for the NSW Public Sector Accounting for Non-Accountants

Finance for Non-Financial Managers

This program is designed for non-financial managers who have responsibility for a budget. It provides the financial knowledge needed to be a financially savvy manager. The program gives non-finance managers an overview of financial concepts, language and tools to assist in managing budgets successfully. The workshop is for anyone who manages or has responsibility for a budget but is not a ‘finance whiz’.

Course outcomes

Benefits to you

Attendees will be able to:

• understanding of basic finance and accounting principles

• understand how funding allocations are developed and how to influence them • know the rules about expenditure, including regulations and Acts governing the use of different types of funds • prepare unit budgeting, including salary budget; for example, components of budget, classifications of staff, treatment of leave allocations

CAPACITY TO DELIVER

Overview

• greater ability in budget and financial management

Benefits to the organisation • more effectively managed budgets across the agency • staff who are knowledgeable in the regulations and Acts governing public finance

• prepare budget planning including the ability to provide cost-benefit analyses of various options, account for employee expenses, plan cash flow over time and focus on a realistic basis for planning Finance for Non-Financial Managers

• understand budget development approaches; for example, zero-based or incremental, accounting for telephone/leasing costs

Finance for Non-Financial Managers

• prepare budget performance reporting • understand internal controls and monthly reporting

C G 3 5

• manage across several project budgets, and identify from financial reports when allocated funds should be re-allocated.

To find out more and to register go to www.nsw.ipaa.org.au

FIND OUT M OR CLICK HE E RE

97

Customised Programs

If you like this course you could also consider: Interpersonal Communication Skills Leadership in The Modern Public Sector

Interpersonal Skills

CAPACITY TO DELIVER

Overview This workshop is designed for all staff who wish to improve their communication skills and/or who are in roles where effective communication is essential to their success. It provides foundation skills in communication, including the use of body language and voice to reinforce the message and the importance of feedback to avoid misunderstanding. The program explores: the communication model and communication media; two-way communication - the importance of feedback; barriers to communication; verbal and non-verbal communication; vocal characteristics and the importance of voice; ‘matching’ to create rapport; questioning and assertive listening skills; reading, analysing and responding; communicating with colleagues; and communicating with people who are angry or upset.

Course outcomes

Benefits to you

Attendees will be able to:

• more effective communicator

• use congruent verbal and non-verbal communication

• ability to identify communication barriers and overcome them

• build rapport through advanced techniques including matching and pacing

• ability to influence others more effectively

• effectively question and actively listen to others

Benefits to the organisation

• engage in positive two-way communication that avoids communication breakdown

• more highly cohesive teams

• use words and phrases that help and avoid those that harm interactions

• productive stakeholder communications

• reduction in communication breakdowns

• read, analyse and respond to situations • match communication to suit personality preference • communicate in an effective and calming way with people who are angry or upset.

rpersonal Skills

rpersonal Skills

C G 2 6 3

FIND OUT M OR CLICK HE E RE

98

To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Interpersonal Communication Skills Advanced Presentation Skills

Media Management Overview

Course outcomes

Benefits to you

Attendees will be able to:

• ability to adapt the message to suit the journalist and his/her audience

• prepare for interviews • develop and deliver powerful key messages • perform the role of spokesperson • control interviews • deal with difficult questions • use bridging and linking phrases where appropriate • know how to manage a doorstop interview.

CAPACITY TO DELIVER

These half and one-day courses help your team understand the different forms of media, how to engage journalists and how to control even the most difficult interview. Theory combined with practice interviews provide all trainees with the experience of dealing with the media in a range of situations. All interviews are recorded for instant playback and review. Extensive research prior to the workshop ensures that the training is relevant and structured to address each client’s specific issues. Real examples are used to demonstrate the positive and negative consequences of being in the media spotlight. Every participant receives a training manual, a written evaluation report and a DVD copy of all recorded interviews.

• ability to keep interviews within comfortable and safe boundaries • greater confidence when engaging the media be it print, radio or television

Benefits to the organisation • staff will have an increased understanding of how to respond to media requests, when to accept an interview request and when to say no • staff will know how to develop and deliver effective and positive key messages to enhance the organisation's reputation • staff will feel confident about responding to a journalist's questions and keeping the interview within safe boundaries

Media Management

Media Management

C G 6 0 4 FIND OUT M OR CLICK HE E RE

To find out more and to register go to www.nsw.ipaa.org.au

99

Customised Programs

If you like this course you could also consider: Writing in the Public Sector: Briefs and Reports Writing in the Public Sector: Ministerial Correspondence

Ministerial Correspondence Writing

CAPACITY TO DELIVER

Overview This workshop helps participants write letters that ministers or senior executives like to sign.

Participants leave with a clear set of principles that will help them produce high quality correspondence. The workshop offers a clear outline of what ministerial or mayoral correspondence is and why it matters. It gives participants a structure for the letter of reply, a structure for the brief to go with the letter and strategies to keep the letter to one page. The workshop is very practical and uses many case studies.

Course outcomes

Benefits to you

Attendees will be able to: • identify key elements of a ministerial reply

• ability to write a letter for someone else’s signature

• understand the role of ministerial correspondence

• knowledge of what to put in and what to leave out and how to keep the reply to a page

• better control the key components of writing ministerial correspondence

• grammar and punctuation questions clarified

• write plainly • write a strong brief to go with the letter for signature • write with more political sensitivity • reduce their writing errors.

Benefits to the organisation • staff who understand the importance of using the agency’s templates and style guides • draft letters produced that need minimal revision so senior staff spend less time editing drafts • page long letters and briefs

sterial Correspondence Writing

sterial Correspondence Writing

C G 1 7 3

FIND OUT M OR CLICK HE E RE

100

To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Writing in the Public Sector: Briefs and Reports Writing in the Public Sector: Ministerial Correspondence

Modern Business Writing Overview

Course outcomes

Benefits to you

Attendees will be able to:

• new strategies to improve all your writing at work and a clear idea about how to plan and edit your writing

• write replies to letters of complaint • write a difficult letter saying 'No' • write a strong brief • understand the new features of all letters • write a strong agenda in the new way • write more strategically and write documents on one page

CAPACITY TO DELIVER

This workshop helps participants present information succinctly and persuasively. It explains the basic structure of a brief and how to write one quickly and correctly. It shows how to answer letters of complaint using a field tested formula and gives participants a structure to write very difficult letters. The workshop shows how to prepare an agenda in the modern way so meetings are shorter and more productive. It gives participants a framework to use if they supervise other people’s writing to help them improve and to save time. The workshop is very practical and interactive. Participants are given frameworks and principles to help them apply what they learn to their own work.

• knowledge of the structure for a brief and the ability to write more concisely • framework to supervise other people’s writing

Benefits to the organisation

• write with more political sensitivity

• senior staff spend less time editing draft responses

• supervise others’ writing and reduce their writing errors.

• clearer and more appropriate written communications

Modern Business Writing

Modern Business Writing

C G 2 7 3 FIND OUT M OR CLICK HE E RE

To find out more and to register go to www.nsw.ipaa.org.au

101

Customised Programs

If you like this course you could also consider: Policy Development: The Basics Policy Development

Policy Process

CAPACITY TO DELIVER

Overview This workshop enables participants to learn more about policy and how it is developed, implemented and evaluated. It is for those involved in policy who seek more understanding of the process, aspire to move into a policy position, or who have recently moved from the private to the public sector. Participants gain a better understanding of all aspects of the policy process, including the processes by which policies are defined, developed, implemented and evaluated and the impact of the political system on policy making. The workshop offers the skills to plan the policy development process, gather and analyse information for policy development, identify stakeholders and distinguish appropriate modes of consultation and gain agreement for policy release and dissemination of policy.

Course outcomes

Benefits to you

Attendees will be able to:

• increased understanding of policy-making structures and processes

• understand public policy processes and the political context of public policy making • collect, analyse and organise information to develop public policy • communicate ideas and information related to policy • plan and organise activities to implement a policy development plan • work with others in teams to consult on public policy requirements • solve problems to reconcile differing policy viewpoints.

cy Process

• proficiency in problem definition, planning, development, and analysis of public policy • appreciation of the role and methods of stakeholder consultation

Benefits to the organisation • better understanding of the role of policy development • improved anticipation, identification and analysis of policy challenges • improved understanding of organisational policy in the context of NSW Government and community needs

cy Process

C G 3 8

FIND OUT M OR CLICK HE E RE

102

To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Building a Credible Business Case Financial Management for the NSW Public Sector

Process Mapping and Analysis for Improved Efficiency

Process analysis is a key tool used to make improvements in efficiency, effectiveness and control. This course introduces participants to a variety of the simplest, most effective and widely used tools and techniques for process documentation, analysis and improvement. It enables participants to understand the language of process analysis by defining business functions, processes, activities and tasks, and to apply a range of process mapping tools. They map and analyse a business process from end to end using a case study. Participants analyse a process for control risks, identify how to realise and mitigate the risks or redesign the controls and using a case study redesign a process for more efficient and effective operations.

Course outcomes

Benefits to you

Attendees will be able to:

• better application of process mapping tools and analysis in a public sector context

• define business functions and elementary business processes • map processes and activities – applying fundamental tools • identify organisational structural issues in process design • analyse processes for efficiency and control risks • redesign processes for more efficient and effective operations • identify process cost drivers and possible cost savings

CAPACITY TO DELIVER

Overview

• case studies and examples that allow you to apply the tools in the workshop • checklists and templates that can be applied back in the workplace

Benefits to the organisation • greater understanding of how work is being done to meet customer and stakeholder expectations • improved financial and operational controls and performance • practical business improvement strategies

• plan and implement process improvements.

Process Mapping and Analysis for Improved Efficiency

Process Mapping and Analysis for Improved Efficiency

C G 5 8 3

FIND OUT M OR CLICK HE E RE

To find out more and to register go to www.nsw.ipaa.org.au

103

Customised Programs

If you like this course you could also consider: Presentation and Facilitation Skills Facilitation Skills

Running Great Meetings

CAPACITY TO DELIVER

Overview This workshop helps participants run meetings as effectively as possible. It is targeted at those who want practical ideas to make meetings more productive, skills to manage difficult meetings and ideas for increasing participation. The workshop teaches participants how to structure for the meeting cycle. It gives a step-by-step guide to running productive meetings, ways of managing difficult behaviour in meetings, strategies to deliver outcomes, time-saving tools, including an agenda structure, and ideas for adding variety to a meeting.

Course outcomes

Benefits to you

Attendees will be able to:

• knowledge of the cost of meetings and ideas for running more productive meetings

• plan for an effective meeting and write an effective agenda • get participants to meetings on time • keep meetings to a minimum • keep discussions on track • manage difficult and unproductive behaviour in meetings

• tools to make organising and running meetings easier, and modern methods for minute taking • choices about how best to structure and run a meeting, and practical strategies to keep control of meetings

Benefits to the organisation

• increase participant involvement

• fewer meetings

• evaluate a meeting or committee’s effectiveness

• meetings that are well planned

• manage virtual meetings.

• meetings that achieve outcomes

ning Great Meetings

ning Great Meetings

C G 2 9 3

FIND OUT M OR CLICK HE E RE

104

To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Writing in the Public Sector: The Basics Writing in the Public Sector: Briefs and Reports

Speech Writing Made Easy Overview

Course outcomes

Benefits to you

Attendees will be able to:

• more confidence and skills in preparing interesting speeches and speech notes

• identify the key characteristics of a speech • understand the way the speaker and the occasion interact • write a strong opening and closing • structure their speech to suit their purpose • make their speech interesting • write a speech the speaker will feel comfortable giving.

CAPACITY TO DELIVER

This workshop helps participants write a speech or speech notes that are interesting. It gives a step-by-step guide for writing a work-related speech. It shows how to generate interesting ideas for the opening and closing as well as giving a variety of structures to build a speech around. The workshop covers the nature of speeches, where to get good ideas for the speech, how to start and finish as well as how to structure the speech. It explores how to find out what the speaker wants, what factors must be taken into consideration, how to suit the speech to the audience and the occasion, and how to write speech notes.

• less time spent on speech writing

Benefits to the organisation • staff prepare useful drafts that require less rewriting • speech writing is less time consuming

Speech Writing Made Easy

Speech Writing Made Easy

C G 3 9 FIND OUT M OR CLICK HE E RE

To find out more and to register go to www.nsw.ipaa.org.au

105

Customised Programs

If you like this course you could also consider: Presentation and Facilitation Skills Writing in the Public Sector: The Basics

Speed Reading: Unload Your Reading Overload

CAPACITY TO DELIVER

Overview This workshop helps participants read up to five times more quickly, and to better understand what they read. It is for people who want to improve their reading speed. It explores the four secrets of speed reading, SpeedView tools – reading at the appropriate rate for best comprehension, how to approach and deal with business documents and how to find key information accurately and retain it longer. It assists participants to maximise output by adjusting the way they take in information, and by giving them memory triggers and a welldefined action plan. Throughout the workshop there are extensive practical exercises.

Course outcomes

Benefits to you

Attendees will be able to:

• ability to read two to five times more quickly with improved comprehension

• read business documents two to five times more quickly with improved comprehension

• significantly improved output-to-input ratio

• understand the strategies for becoming a speed reader for life

• ability to access essential information more quickly and with longer retention

• use techniques that are in sync with the way the brain prefers to input information

Benefits to the organisation

• apply the best strategy to reading any type of document.

• significant reduction in the amount of time staff spend reading hard copy documents • improved employee response time

ed Reading: Unload Your Reading Overload

ed Reading: Unload Your Reading Overload

C G 4 9 3

FIND OUT M OR CLICK HE E RE

106

To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Writing in the Public Sector: The Basics Running Great Meetings

Taking Good Minutes Overview

Course outcomes

Benefits to you

Attendees will be able to:

• clear idea of what you must keep records of

• know the compulsory elements of minutes

• increased skills in listening for the key facts

• understand some of the implications on minutes of the Government Information Public Access Act (2009)

• strategies to manage those difficult meetings

• have three useful structures for taking minutes of an item

• fewer risks to the agency from inappropriate content in minutes

• know how to take minutes of an argument

• more useful minutes

• know how to manage all those technical terms and acronyms

• more productive staff

CAPACITY TO DELIVER

This workshop gives participants sensible and practical strategies to take minutes. It helps them to cut down on wasted time and to know what to put in and what to leave out of minutes.

The workshop looks at the whole process from keeping the committee file and writing a sensible and practical agenda to sending out the minutes and the action sheet. Participants look at many sets of minutes to give them ideas about how best to structure the minutes for each committee they work with. They take a number of short sets of minutes from meetings and get some really good ideas about how they could have done them more simply.

Benefits to the organisation

• have many templates to choose from • have a good idea about how improve their skills after they leave the course.

Taking Good Minutes

Taking Good Minutes

C G 8 9 3

FIND OUT M OR CLICK HE E RE

To find out more and to register go to www.nsw.ipaa.org.au

107

Customised Programs

If you like this course you could also consider: Writing in the Public Sector: Briefs and Reports Writing in the Public Sector: Ministerial Correspondence

Writing Briefs for Ministers and Executives

CAPACITY TO DELIVER

Overview This course focuses on the writing of clear, concise briefs that meet the needs of a minister or senior executive. It demonstrates how to provide structured, logical evidence and arguments that answer the key questions. The course helps participants use clear thinking and writing skills to produce quality briefs for ministers and senior executives. Participants use real life government scenarios and work on their own briefs to develop clear, logical briefs that meet the needs of ministers and senior executives. They also learn the principles of writing cabinet minutes, answers to parliamentary questions and media statements.

Course outcomes

Benefits to you

Attendees will be able to:

• better writing and thinking skills

• understand the role of briefs

• needs of your audience understood

• understand the needs of their readers

• sound framework and model for writing briefs

• gather effective evidence • structure information well • develop clear and persuasive arguments • write clearly and well.

Benefits to the organisation • productivity savings by reducing editing and rewriting time • tighter, well written briefs for ministers and senior staff • increased staff skills and confidence

ing Briefs for Ministers and Executives

ing Briefs for Ministers and Executives

C G 04

FIND OUT M OR CLICK HE E RE

108

To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Writing in the Public Sector: The Basics Modern Business Writing

Writing Plain English Overview

Course outcomes

Benefits to you

Attendees will be able to:

• greater confidence about how to make any document easier to read without sacrificing rigour and accuracy

• know the characteristics of plain English • have a variety of options for making their sentences shorter • have lots of ordinary words to use in the place of those technical words that people just do not understand • have two ways to avoid using acronyms • use simple modern formatting techniques to make the page look clear and easy to read • know how to avoid passive voice, if they need to

CAPACITY TO DELIVER

This workshop helps participants to write in a reader friendly way so their readers will actually read their documents. Participants learn field tested methods that will help them write complicated ideas in a clear and easy style. They develop a process to use so they can get that document off their desks quickly. The course looks at how to take the clutter out of language and off the page. Participants work through practical examples where they see the difference writing plainly makes. They are given lots of opportunities to practise their new skills and compare them with model versions.

• sense of satisfaction in writing in a way that is likely to be read and understood

Benefits to the organisation • documents produced will be more equitable because more people will be able to understand them • greater efficiency as clients will be less likely to ring to have documents explained to them

• know how to get their key message across quickly.

Writing Plain English

Writing Plain English

C G 2 0 4 FIND OUT M OR CLICK HE E RE

To find out more and to register go to www.nsw.ipaa.org.au

109

Customised Programs

If you like this course you could also consider: Writing in the Public Sector: The Basics Writing Plain English

Writing: Punctuation and Grammar

CAPACITY TO DELIVER

Overview This workshop provides participants with a refresher course in modern punctuation and grammar. It uses the public sector workplace as a context for discussing these principles, answers writing questions and gives tips and strategies to use back at the workplace. The workshop covers the basic labels of English: nouns, pronouns, verbs, adjectives, adverbs, conjunctions, tenses and how they have to work together to make sense. It gives participants a basic structure of a sentence, explains how to punctuate correctly and provides a simple explanation of passive and active voice and when to use them. It explains the differences between written and spoken English and gives an interesting outline of modern English.

Course outcomes

Benefits to you

Attendees will be able to:

• clearer understanding of modern English and a grounding in basic grammar and punctuation

• know the difference between good modern English and nit-picking • notice mistakes in writing samples and correct them

• ability to edit your own work more professionally • knowledge of what matters and what doesn’t

• make their sentences internally consistent

Benefits to the organisation

• punctuate sensibly and confidently

• staff will write more quickly and confidently and get more of their writing right the first time

• avoid common errors in their own writing • manage apostrophes and dot points.

• less editing and re-editing of documents • staff will be able to resolve their own writing problems

ing: Punctuation and Grammar

ing: Punctuation and Grammar

C G 3 0 4 FIND OUT M OR CLICK HE E RE

110

To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Leadership in The Modern Public Sector Management: The Power to Influence

Coaching Skills for Team Leaders

This workshop expands participants' management skills and enables them to help staff fulfil their potential. It teaches the skills of coaching to improve work performance. The workshop offers an opportunity to learn how to manage team performance effectively, to assist the career advancement of staff and to hold meaningful coaching conversations in order to improve work performance and productivity.

Course outcomes

Benefits to you

Attendees will be able to:

• increased effectiveness as a manager, supervisor and team leader

• recognise when it is appropriate to use coaching to improve work performance • identify the characteristics of an effective coach • understand the coaching process and apply the GROW model of coaching • conduct effective coaching conversations and ask appropriate coaching questions

DIRECTION

Overview

• improved interpersonal skills

Benefits to the organisation • managers, supervisors and team leaders are able to effectively manage the performance and development of employees

• improve communication and listening skills • understand the differences in adult learning styles and apply this knowledge to the coaching process • tackle performance management challenges through coaching Coaching Skills for Team Leaders

• understand the benefits of coaching in staff development.

Coaching Skills for Team Leaders

C G 3 FIND OUT M OR CLICK HE E RE

To find out more and to register go to www.nsw.ipaa.org.au

111

Customised Programs

If you like this course you could also consider: Management: The Power to Influence Leadership in The Modern Public Sector

Corporate Governance

DIRECTION

Overview This workshop looks at a range of strategies and tools designed to increase the effectiveness of a board as a group, and board members as individuals. The workshop gives participants new skills in board operations. It provides strategies and tools to increase the effectiveness of a board and individual board members.

Course outcomes

Benefits to you

Attendees will be able to:

• broader understanding of the complexity of governance within a legislative framework

• select processes for effective governance in line with legislative expectations • identify tools and techniques to achieve strategic alignment • establish mechanisms for better communicating with a range of stakeholders, within the board, within the organisation, and externally • identify activities that facilitate buy-in and commitment from directors and senior executives.

• better understanding of the implications and benefits of effective communication • more confidence in board operations

Benefits to the organisation • healthier, more effective organisation more aligned to its strategic vision • key players more aligned to the importance of effective governance

porate Governance

porate Governance

C G 5 3

FIND OUT M OR CLICK HE E RE

112

To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Leadership and Personality: Who You Are and How to Lead Leading Large-Scale Organisational Change

Developing High-Performing Teams

This program enables participants to develop practical skills to enhance team performance.

Focus is on building trust, communication and conflict management, commitment, accountability and gaining results. The key areas of this program include: Getting to know you, getting to know me; Building trust; Communicating and managing conflict; Building commitment; Developing accountability; and Focusing on results. The program is customised to address the needs of the organisation. It might need to be lengthened for teams experiencing such difficulties as low morale, poor motivation or poor productivity, unresolved conflicts and tensions, or continual escalation of issues.

Course outcomes

Benefits to you

Attendees will be able to:

• skills and techniques for improved effectiveness

• understand themselves and the individuals within the team

• improved awareness and understanding of self and the team

• trust their team members

• increased confidence and motivation

• communicate effectively with all members within their team

Benefits to the organisation

• share a common vision

• improved effectiveness and productivity of the team

• develop team accountability measures • focus on results.

DIRECTION

Overview

• improved cohesiveness and capability in the team

Developing High-Performing Teams

Developing High-Performing Teams

C G 1 4 3

FIND OUT M OR CLICK HE E RE

To find out more and to register go to www.nsw.ipaa.org.au

113

Customised Programs

If you like this course you could also consider: Management: Delegation Management: Mastering Time

Essentials for New Managers

DIRECTION

Overview This practical two-day workshop assists participants to improve their understanding of themselves and their team. It encourages them to build action plans to improve their time, stress and performance management and helps them to analyse their own network and develop strategies to enhance it. The workshop explores the role and responsibilities of those in supervisory positions and teaches skills that help get the best from work colleagues. It teaches techniques for delegating work effectively, setting work goals and prioritising work, and building personal and staff performance plans. Participants practise on-the-job coaching and feedback skills, and learn how to enhance professional networking and progress as a manager.

Course outcomes

Benefits to you

Attendees will be able to:

• more confidence in managing staff, delegating work, coaching others and dealing with resistance

• recognise their own and others’ behaviour styles and use this knowledge to manage themselves and others more effectively in the workplace • identify good time management practices • create a personal time management strategy • identify the advantages of and barriers to delegation and create a clear delegation plan • develop on-the-job coaching skills • build a plan of action to respond more effectively to stress • develop an individual performance plan based on their job description

entials for New Managers

entials for New Managers

• identify supporting networks and areas needing more support, and build networks.

PRE-COURSE REQUIREMENTS

C G 9 4 3

FIND OUT M OR CLICK HE E RE

• increased effectiveness through better time management, improved delegation and appropriate task allocation • ability to achieve better team results by setting clearer goals and priorities, getting delegated work back on time to the standard required, and building team processes that encourage greater team participation

Benefits to the organisation • team and organisational outcomes achieved more effectively • increased efficiency through enhanced team and individual performance • reduction in downtime as a result of improved communication and role clarity

Participants are asked to bring a copy of their position description and the strategic/business plan for their organisation.

There is an optional pre-course reading and a time log activity.

114

To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Management: The Power to Influence Leadership in The Modern Public Sector

ADDITIONAL MATERIA STATEMENT

Expanding your Leadership Capabilities

In this workshop participants explore the nature of leadership and build skills necessary to make a difference in their workplace. The workshop focuses on why communication is such an important part of leadership and looks at the preferred decision style of participants. It takes a practical look at leadership and concentrates on building practical leadership skills. It explores how those with whom participants work view leadership, and the critical factors that contribute to leadership in the workplace. The workshop addresses leadership versus management, leadership in the public sector, decision-making styles, emotional intelligence, communication skills critical to leadership and how to manage conflicts.

Course outcomes

Benefits to you

Attendees will be able to:

• more confidence in decision making and managing staff, including managing conflict situations

• identify and discuss the difference between leadership and management • list the signs and levels of conflict • define assertiveness • identify their own and others personality preferences • develop strategies to manage conflict • identify their own decision making style • contribute to the development of a cooperative, high-performance workgroup • provide leadership, direction and guidance in the workgroup.

DIRECTION

Overview

• improved job satisfaction and performance through better skills and knowledge • more cooperative work team

Benefits to the organisation • more effective staff managers • reduction in downtime associated with managing conflicts • increased initiative and consultation with employees at all levels Expanding your Leadership Capabilities

PRE-COURSE REQUIREMENTS

Expanding your Leadership Capabilities

Pre-reading (two to three hours) to be completed by participants in order to participate fully in the workshop.

C G 1 5 3

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115

Customised Programs

If you like this course you could also consider: Management: Delegation Management: The Power to Influence

Fundamentals for Supervisors

DIRECTION

Overview This workshop teaches participants how to help staff think about their work in a more positive and productive way, and help them feel more valued. It addresses how to prevent staff issues turning into staff problems and how to foster willingness and cooperation. It offers a practical approach to supervising staff and an introduction to the theory underpinning management supervision, and explores supervision skills and the three main functions of supervision.

Participants have the opportunity to build improved interpersonal skills necessary for effective supervision and develop strategies to address resistance in the workplace. This workshop is suited to recently appointed supervisors, those aspiring to become managers or seeking supervision skills, line managers and unit managers, project leaders and team leaders.

Course outcomes

Benefits to you

Attendees will be able to:

• more confidence in supervising and managing staff, including poorer performers

• identify the principles and functions of management supervision • identify the different types of supervision • identify the management tasks relevant to supervision • understand the requirements for effective supervisory relationships • provide and receive feedback • negotiate a supervision agreement • prepare for and conduct a supervision session

• more job satisfaction and better performance through being better informed and more skilled in your role

Benefits to the organisation • more effective staff supervision • reduction in downtime associated with managing poor performers • improved initiative, consultation and information sharing

• promote supervision within the organisation.

damentals for Supervisors

damentals for Supervisors

C G 6 5 3

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116

To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Interpersonal Communication Skills Negotiation and Conflict Resolution Skills

How to Have Those Difficult Conversations with Employees

This workshop teaches participants how to conduct difficult conversations about important issues with those they work with. It is aimed at skilled managers who need to manage difficult or challenging performance or behaviour at work. The workshop offers strategies for responding to staff, including preparing for and conducting conversations that address difficult aspects of performance, conduct or behaviour. It covers individual motivators, assertion in the face of difficult behaviours, negotiation skills for performance scenarios, SMART goals for tying down performance requirements, changing one's perception of the situation and case studies for giving feedback to people who reject all feedback or are unaware of how their behaviour impacts on others.

Course outcomes

Benefits to you

Attendees will be able to:

• skills and techniques to support confidence and deal with difficult performance issues

• diagnose the type of employee situation they face and use strategies to deal with them • identify their own motivators and the motivators of others and how to use this knowledge to influence situations • use structured frameworks and scripts to hold feedback conversations including praise, redirective and corrective conversations • use assertiveness techniques to tackle issues relating to attitude and behaviour • use negotiation techniques including identifying and using currencies and handling objections in employee feedback conversations

DIRECTION

Overview

• strategies to overcome objections and deal with "push back" from employees • practice and reassurance in approaches to deal with difficult employee situations

Benefits to the organisation • reduced stress for managers and staff by addressing performance issues early • confident managers • reduction of conflict in the workplace

• set SMART goals in action plans and documentation for themselves and others

How to Have Those Difficult Conversations with Employees

How to Have Those Difficult Conversations with Employees

• visualise their success in dealing with others • develop an action plan for implementation.

C G 9 5 3 FIND OUT M OR CLICK HE E RE

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117

Customised Programs

If you like this course you could also consider: Teams: Utilising Individual Differences for High Performance Leading Large-Scale Organisational Change

DITIONAL MATERIALS

ATEMENT

Leadership and Personality: Who You Are and How to Lead

DIRECTION

Overview This program is for executives and leaders. Sessions are one-on-one, designed to meet individual needs and progress leadership capability through deeper self-understanding. Data is obtained from a profile, using either the Hogan Scales, the industry bench mark personality profile, or The Leadership Circle, a well-researched 360 profile of competencies and leadership styles. Results are the basis for coaching sessions designed to help understand the results, analyse impact on others, identify focus areas for change or enhancement and plan actions.

Optional additional sessions are available (and encouraged) for coaching on implementation, action and review. The outcome is faster development of leadership capability.

Course outcomes

Benefits to you

Attendees will be able to:

• increased understanding of how your personality impacts your leadership style and therefore the people you lead

• identify characteristics that facilitate or inhibit their leadership • identify potential career risks, derailing tendencies, or inner beliefs that limit effectiveness • relate personal values to the work environments in which they are most likely to succeed • determine goals and strategies for behaviour change • manage or lead their teams in a way that leverages their strengths and positives, and mitigates risks of negative impact.

dership and Personality: Who You Are and How to Lead

• increased confidence in your leadership from deeper understanding of strengths, needs, risks and core values – resulting in a capacity to demonstrate authentic leadership • identification of aspects of your work that lead to enhanced career development

Benefits to the organisation • leaders who leverage their personalities to provide stronger leadership • increased satisfaction and greater commitment across the organisation • support for leadership behaviour change and development

dership and Personality: Who You Are and How to Lead

PRE-COURSE REQUIREMENTS On line completion of EITHER three personality scales (The Hogan Scales) - total of approximately 60 minutes is required, OR The Leadership Circle profile, completed by you and your nominated respondents (reports, colleagues, boss, others) - approximately 30 minutes for each person to complete.

C G 4 6 3

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118

To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Leadership and Personality: Who You Are and How to Lead Leadership in The Modern Public Sector

ADDITIONAL MATERIA STATEMENT

Leadership as Mindful Practice Overview

Course outcomes

Benefits to you

Attendees will be able to:

• development of skills in mindfully dealing with contentious issues

• open-up and sustain discussion on issues that might previously have been thought 'too hard' • maintain safety while exploring difficult issues with others

• gaining of insights into intervention strategies and choices with issues of particular concern to you

• observe without immediately moving to judgment in specific instances

• framework that you can apply with virtually any contentious issue

• identify stakeholders' possible hidden assumptions, interests, feelings and knowledge, as a basis for testing

Benefits to the organisation

• ask questions in ways that illuminate the hidden side of issues while maintaining safety • speak up about issues in ways that are both reflective and influential • develop creative syntheses from diverse stakeholder perspectives • build shared meaning with stakeholders, and in the process draw forth energy for change.

DIRECTION

Leadership as Mindful Practice is an interactive, practically-oriented workshop in which participants gain skills in exercising leadership in working through contentious issues productively. Participants learn to apply a set of practices and tools, ARIES (Attending, Reflecting, Inquiring, Expressing and Synthesising) for working through any type of leadershiprelated issue. Among the topics explored are: tapping 'hidden' intelligence (what people think and feel but have not stated), containing threat and fostering safety, differentiating observation from inference, making sense of multiple perspectives, asking questions to safely 'get underneath' the issues, finding common ground from diverse perspectives, and assessing the opportunities and challenges for intervention.

• greater capacity to get to the heart of issues and identify emerging possibilities • better use made of the intelligence of stakeholders, including 'hidden' intelligence • more substantial progress made on contentious issues

Leadership as Mindful Practice

Leadership as Mindful Practice

PRE-COURSE REQUIREMENTS Review the ARIES framework at www.dondunoon.com Come prepared with a current contentious issue at work or outside - that you would like to explore with colleagues.

To find out more and to register go to www.nsw.ipaa.org.au

119

C G 5 6 3

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Customised Programs

If you like this course you could also consider: Leading Large-Scale Organisational Change Teams: Utilising Individual Differences for High Performance

DITIONAL MATERIALS

ATEMENT

Leading Bold Change

DIRECTION

Overview This program teaches participants how to apply Kotter’s 8-Step Process to implement successful change in their organisation. It takes a fresh approach to Kotter’s best selling book, 'Our Iceberg Is Melting', and translates it into a powerful tool for creating organisational transformations. It explores the importance of having leaders who take action. Participants identify what needs to be changed and is within the influence of each individual or team, and then complete a gap assessment to identify where change readiness gaps are and where to place emphasis to lead and implement change. They work to complete an action plan that guides decision making, provides a record of intentions and prioritises actions for the workplace.

Course outcomes

Benefits to you

Attendees will be able to:

• understanding of the tools and impact of effective change

• understand the tools and impact of effective change • develop the skills and strategies to transition change • learn how to be a better enabler of change • understand the application of a proven change framework.

• development of the skills and strategies to transition change • better enabler of change

Benefits to the organisation • change framework that will support the successful implementation of change initiatives • organisational knowledge of effective change strategies and successful implementation of change • change ready culture

ding Bold Change

ding Bold Change

LEADINGBOLD CHANGE

C G 63

FIND OUT M OR CLICK HE E RE

120

To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Management: The Power to Influence Leadership in The Modern Public Sector

Managing for Improved Performance

Managing unsatisfactory performance is one of the toughest challenges confronting managers and supervisors. This workshop teaches effective performance management techniques that align with public sector guidelines. It outlines the steps in the process for managing unsatisfactory performance. The public sector guidelines on ‘Managing conduct and performance’ fundamentally change the way supervisors need to deal with unsatisfactory performance. The guidelines place clear obligations on supervisors to identify and deal with unsatisfactory performance and organisations to ensure good management practices are in place.

Course outcomes

Benefits to you

Attendees will be able to:

• ability to identify the factors that contribute to performance

• know the relevant organisational and personal considerations for analysing performance • identify the reasons for unsatisfactory performance • develop an appropriate timeline for dealing with unsatisfactory performance • develop, implement and monitor performance improvement plans consistent with public sector guidelines • assess the resources available to supervisors and staff members in the performance improvement process • identify when and how to escalate from remedial options to discipline options.

DIRECTION

Overview

• acquisition of the knowledge and skills to comply with the public sector requirements for managing performance and dealing with unsatisfactory performance • ability to develop and monitor performance improvement plans

Benefits to the organisation • ability to recognise the importance of dealing with performance issues early • managers and supervisors acquire skills for effective early intervention, thus increasing the chance of achieving improved performance • ability to deal with unsatisfactory performance in a way that is consistent with public sector legislation and policy, ensuring that proper and fair processes are followed and staff members are dealt with consistently

Managing for Improved Performance

Managing for Improved Performance

C G 7 6 3 FIND OUT M OR CLICK HE E RE

To find out more and to register go to www.nsw.ipaa.org.au

121

Customised Programs

If you like this course you could also consider: Management: Delegation Leadership in The Modern Public Sector

Managing Regional Staff: Working Together Apart

DIRECTION

Overview This workshop offers practical solutions to issues faced by managers of remote staff , from controlling emails to maintaining motivation and commitment. It is designed for managers with geographically dispersed team members, teams who are not co-located, team members who are from different organisations or managers involved in managing remote resources. The workshop looks at techniques that encourage collaboration and communication, to create a coherent picture of how to get things done in highly distributed team environments. It explores how to manage and reduce emails, identify and manage various types of conflicts and how to launch a remote team effectively. Participants are introduced to a range of Web 2.0 tools to support their team’s improved communications and coordination.

Course outcomes

Benefits to you

Attendees will be able to:

• more confidence in supervising and managing regional staff and managing when things go wrong at a distance

• identify the differences inherent in working with regional/remote staff • identify the role of the supervisor in the context of remote communication • identify problems encountered by regional/ remote teams • identify a range of Web 2.0 tools helpful for communications • match collaboration tools with the needs of the team and organisation • develop techniques to build effective workplace relationships in geographically dispersed teams

aging Regional Staff: Working Together Apart

• build a communication plan for remote staff/ teams.

aging Regional Staff: Working Together Apart

• more confidence in troubleshooting for the wide range of problems unique to virtual and remote working • more familiarity with a range of Web 2.0 and online collaboration tools

Benefits to the organisation • improvement in the effectiveness of regional structures • reduction in downtime resulting from poor management of regional and remote staff • increased initiative, consultation and information sharing

C G 8 6 3

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122

To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Strategic Awareness in the Public Sector Cultural Awareness in the Public Sector

Merit Selection in the NSW Public Sector

This program developed by the Office of Employment Equity and Diversity in consultation with the Department of Premier and Cabinet is for staff across all levels who take part in or convene selection panels or are responsible for merit selection of staff. The program offers: appropriate planning skills so that selection processes lead to the recruitment and retention of high quality staff; management and promotion of an ethical recruitment process which will, over time, minimise the likelihood of appeals and ensure a capable and diverse public sector.

The program develops skills and knowledge to use a variety of selection tools and apply merit principles, and incorporate public sector policies and standards. The program may be offered in a variety of formats to suit participant experience levels.

Course outcomes

Benefits to you

Attendees will be able to:

• increased confidence in the probity of selection and promotion processes

• apply best practice and merit principles in recruitment • write an advertisement for a position, identify position requirements and develop selection criteria • know what information and documents to include in an information package for prospective applicants • describe the selection process and identify relevant legislation and policies • manage a selection process, describe the responsibilities of all selection panel members and choose appropriate selection tools • conduct a structured behavioural interview and prepare selection reports that stand up to scrutiny

DIRECTION

Overview

• improved job satisfaction and better performance through enhanced skills and knowledge in an area that is transferable across all public service agencies • increased knowledge of the process and your role with it

Benefits to the organisation • improved effectiveness of recruitment and selection decisions • improved organisational capability to meet current and future challenges • reduced likelihood of appeals

Merit Selection in the NSW Public Sector

Merit Selection in the NSW Public Sector

• provide constructive feedback to candidates on their performance • arrange induction and work-related adjustments for the successful candidate.

C G 0 7 3

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To find out more and to register go to www.nsw.ipaa.org.au

123

Customised Programs

If you like this course you could also consider: Project Management: The Basics Applied Project Management

Program Evaluation

DIRECTION

Overview This workshop is for public sector managers and leaders who wish to learn practical approaches to evaluating their agency’s programs and services to determine whether they are making a difference. It explores two evaluation approaches: the program logic (or outcomes hierarchy approach) and Mark Friedman's results-based accountability (RBA) and considers the links between evaluation and strategic planning and budgeting systems. The program uses real world case studies to give participants experience in applying the results logic and RBA approaches. Participants are also encouraged to bring along examples of evaluation challenges from their own agency. The workshop considers how evaluations can be designed to improve confidence that programs or services have contributed to improved results.

Course outcomes

Benefits to you

Attendees will be able to:

• ability to distinguish between results or outcomes at the community and program levels

• understand the program logic and results-based accountability (RBA) models • apply the models to their agency’s services and activities • understand cause-and-effect links at the community/ population and program/activity levels • understand the strengths and weaknesses of different types of evaluation design on drawing cause-and-effect links.

• ability to use two recognised evaluation processes, Friedman's results-based accountability and outcomes logic • ability to apply these evaluation approaches in the workplace

Benefits to the organisation • staff have the skills to apply practical approaches to evaluate agency programs and services • staff acquire skills in Friedman's results-based accountability (RBA) and program logic, two commonly used approaches across the NSW government

gram Evaluation

gram Evaluation

• better aligned planning, evaluation and budgeting processes

C G 6 8 3

FIND OUT M OR CLICK HE E RE

124

To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Financial Management for the NSW Public Sector Commercial Acumen: Business Basics

Risk Management Overview

Course outcomes

Benefits to you

Attendees will be able to:

• good understanding of risk management

• define risk management

• development of risk assessment processes

• identify why it is important to manage risks

• ability to handle risks

• understand the need for an integrated approach to strategic risk identification

Benefits to the organisation

• develop a risk assessment process • determine risk treatment methods • develop, implement and monitor risk management plans.

DIRECTION

This workshop provides answers to the key questions facing managers, technical staff and business stakeholders responsible for risk management. It offers an introduction to risk management and an explanation of standards associated with risk management, and establishes how to use operational risk management as part of good government/corporate governance. Participants learn how to calculate operational risk capital, identify and measure operational risks and develop strategies for mitigating risk, and are given an overview of regulatory requirements in risk management. A key feature of this workshop is the use of case studies to cement the theoretical learning.

• increased staff awareness and understanding of risk management and how to identify, monitor and reduce risk • risk management is managed in accordance with national and international standards • successful development and implementation of risk management plans

Risk Management

Risk Management

C G 1 9 3 FIND OUT M OR CLICK HE E RE

To find out more and to register go to www.nsw.ipaa.org.au

125

Customised Programs

If you like this course you could also consider: Management: The Power to Influence Leadership in The Modern Public Sector

Springboard: Women's Development Program

DIRECTION

Overview Designed for women from all backgrounds, ages and stages of life this workshop enables participants to make positive decisions about their personal and work options and enhance their performance. Participants take more control over their own work/lives, identify the clear, practical and realistic steps that they want to take and develop the skills and confidence to take those steps and progress. They set their own change agenda. Springboard is delivered as a blended learning program over four months. It consists of interactive workshops held three to four weeks apart, with comprehensive self directed learning between workshops making use of a substantial workbook, and utilising support and developing networks.

Course outcomes

Benefits to you

Attendees will be able to:

• recognition of strengths, skills, capabilities and achievements

• set and achieve work and/or personal goals • become more focused and decisive • learn to value themselves and their abilities more • be more clear on their direction • have greater engagement at work.

• have increased confidence • more often present solutions than problems • have an increased sense of purpose.

• increased emotional intelligence through better emotional control and using assertive behaviours • projection of a positive image, and improvement in visibility and the ability to market yourself with ease

Benefits to the organisation • staff with more awareness, confidence, maturity, sensitivity and job satisfaction • motivated staff who give more to, and get more from their work • cooperative working relationships and customer interactions

ngboard: Women's Development Program

ngboard: Women's Development Program

C G 5 9 3

FIND OUT M OR CLICK HE E RE

126

To find out more and to register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Strategic Awareness in the Public Sector Strategic Analysis

Strategic Thinking: Resolving Vital Business Challenges

This workshop involves the application of a groundbreaking model of strategic thinking to dramatically improve participants' skill levels as problem solvers, leaders and managers. The workshop shows how strategic thinking can dramatically improve individual, team and organisational performance and competence. Skills in facilitating change are sharpened by sparking greater imagination, creativity and know-how, and establishing new methods for consultation. The workshop explores ways of reflecting on vital issues and implementing better actions by thinking more strategically, and keeping in touch with and adapting to change. It gives a broader understanding of public sector reform and offers an improved ability to think outside the square and adapt to surprise, ambiguity and uncertainty.

Course outcomes

Benefits to you

Attendees will be able to:

• broadened understanding of complex and difficult issues and improved research, learning and leadership skills

• understand the dynamics of strategic thinking and regularly create new systems to stimulate discovery • use a range of tools, models and skills to assist critical inquiry, leadership and teamwork

• more confidence in strategic thinking and new skills in planning, consultation and problem solving

• better align with broader strategic directions

• improvement in your ability to achieve results

• anticipate change and develop techniques to reduce uncertainty, risk and ambiguity

Benefits to the organisation

• build personal networks and improve expertise, support and awareness • use the Web to search for emerging trends and challenges • influence key stakeholders and inspire decision makers on important issues, and explore how mental preferences can develop strategic thinking capability

DIRECTION

Overview

• staff think more smartly on business challenges and stimulate new action and different solutions • staff are more empowered and creative in decision making and break the cycle of never being able to resolve tough issues • staff can anticipate upcoming problems and contingencies and improve business networks and knowledge resources

Strategic Thinking: Resolving Vital Business Challenges

Strategic Thinking: Resolving Vital Business Challenges

• draft a personal action plan that applies the lessons learnt in the workshop.

C G 6 9 3

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To find out more and to register go to www.nsw.ipaa.org.au

127

Customised Programs

If you like this course you could also consider: Leadership in The Modern Public Sector Strategic Awareness in the Public Sector

Strategy Essentials for Planning and Performance

DIRECTION

Overview This workshop helps participants develop a strategic plan by more effectively applying strategic planning tools to their strategic analysis, and then deploying the plan by using key performance indicators to focus and communicate their strategy and link it to their operating plans. The workshop assists participants to develop a strategic plan that is right for their organisation and can be used and implemented – turning their strategies into actions. The course includes assessing the external and internal environment and crystallising and communicating participants’ strategic aims. Participants focus on their key customers, clients and consumer, develop effective KPIs and create a strategic plan that is understood and simple to implement and monitor.

Course outcomes

Benefits to you

Attendees will be able to:

• greater confidence in using and applying strategic analysis tools

• identify appropriate and useful strategic planning tools and techniques for assessing the strategic environment • apply the strategic tools and undertake external and internal strategic analysis • develop key strategic results statements – mission and outcomes • assess key stakeholder requirements by determining what stakeholders value and how to deliver what is valued

tegy Essentials for Planning and Performance

tegy Essentials for Planning and Performance

• determine strategic financial and operational goals and performance measures by examining the strategic indicators of financial and operational success

• improved understanding of, and contribution towards developing relevant and useful KPIs – focusing on implementing the strategy • checklists and templates that can be applied back in the workplace

Benefits to the organisation • more effective and useful analysis of the organisation’s strategic environment - to turn strategies into actions

• create strategic plans that can be converted into reality by turning strategies into actions.

C G 7 9 3

FIND OUT M OR CLICK HE E RE

128

To find out more and to register go to www.nsw.ipaa.org.au

FACILITATORS

COURSES

www.nsw.ipaa.org.au

FACILITATOR PROFILES

Peter Abelson Dr Peter Abelson is a Director of Applied Economics P/L and a Visiting Scholar at the University of Sydney. He is a principal economic advisor to NSW Treasury. In recent years he has run several workshops on cost-benefit analysis for the Victorian Department of Infrastructure as well as for the Economic Society of Australia (NSW branch). His consulting work in areas such as transport, urban and environmental issues, health, and education economics includes many cost-benefit studies. Peter re-drafted The Handbook of Cost-Benefit Analysis for the Department of Finance which was republished in January 2006. He is the author of Public Economics: Principles and Practice (2012), which is the leading text in this field in Australia.

Sarah Barlow Sarah Barlow has a background in facilitation, communication, business development and account management. She works with organisations to enhance performance providing knowledge, skills and practices that add value. Sarah initially qualified as a trainer with Dale Carnegie Training®, one of the largest global training organisations. Working across different levels, she has completed assignments in Australia, the UK and Europe for organisations of all sizes including leading global brands and public sector services. Sarah uses a pragmatic approach connecting proven solutions with real challenges and unlocking potential on an individual and organisational level. Sarah has won a UK award for coaching and has been invited as a guest speaker at various conferences and events.

Paul Barnes Paul Barnes, BA(Hons), GradDipEd, has been designing and delivering high quality, relevant and effective financial training to State and Commonwealth public sector organisations since 1989. Paul has worked with numerous agencies on a wide range of financial management and accounting projects. Paul is co-author of two financial management textbooks published by the New South Wales University Press.

Roy Barton Dr Roy Barton’s work includes Value Management, Risk Management and co-operative contracting on major projects, as well as working with groups of people across all levels of organisations on problemsolving, strategic planning and change. He has been involved with Gateway in NSW since its inception and was part of the team that put together the initial Gateway documentation. Roy has since worked closely with the Gateway Team in Treasury, providing advice on education and training as well as delivering short courses in Gateway and coaching Gateway reviewers through simulation workshops.

Martin Bass Martin Bass has 17 years experience in stakeholder engagement in his capacities as local government manager and independent consultant. Martin has developed broad skills, knowledge and experience in planning and managing innovative and effective stakeholder engagement programs and has sound understanding of the theoretical and practical elements of stakeholder engagement. In his consulting role Martin works principally with local and State government agencies, designing and implementing stakeholder engagement and strategic planning activities and building staff and agency capacities to manage these processes in-house.

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Kylie Burton has worked as a business strategist and organisational talent and performance consultant across many public and private sector organisations for over a decade. A respected facilitator and presenter, Kylie has held management positions in both public and private sector organisations and focuses on the development of key strategic capabilities in organisations. A certified facilitator of Professor John Kotter’s “Leading Bold Change” program, Kylie combines a collaborative and engaging approach with quality methodologies to deliver learning outcomes and tools that can be immediately applied in the workplace to produce lasting change.

Kerry Cumming With over 25 years experience in consulting, learning and development, Kerry Cumming designs and conducts customised group programs and one-on-one coaching in executive leadership development, leadership mentoring, presentation skills, written and spoken communication in business, Myers-Briggs Type Indicator Behaviour Profiling (MBTI), team dynamics, gender diversity and cross cultural dialogue in business. University trained and with an extensive background in understanding organisational dynamics, Kerry has credentials, experience and accreditation in MBTI behaviour profiling, intercultural communication, learning styles and professional speaking. She is an accomplished public speaker and is a member of the National Speakers Association of Australia (NSW). Kerry has a Masters Degree in Learning, Development and Education, a Graduate Certificate in Management Enterprise, and a Bachelor of Education and a Graduate Diploma in Reading and Linguistics, and Managing Groups (NLP).

Isabel Deeble Isabel Deeble, BA, Dip Ed, ATCL (Speech), ALCM (Speech), DISC accreditation, NLP and Cert. IV in Workplace Assessment and Training, is a communication specialist who conducts dynamic and engaging group facilitation and one-on-one coaching in presentation skills, interpersonal communication, leadership, negotiation and personal presentation. She underpins her workshop content and processes with principles of influence critical to enhancing personal impact and professional presence. An accomplished presenter and industry speaker, Isabel is currently President of the NSW chapter of the National Speakers’ Association of Australia.

Don Dunoon Don Dunoon is the author of In the Leadership Mode (Trafford, 2008), and the co-author with Prof Ellen Langer of Harvard of a forthcoming paper on leadership and mindfulness, in Integral Leadership Review.

With over 20 years’ consulting experience, he specialises in helping groups and individuals develop their capabilities in dealing productively with contentious issues. Don works with clients across a range of sectors in Australia and internationally. He is a regular presenter at international conferences. He has an M Com (Hons) degree from the University of New South Wales, and has contributed to post-graduate teaching at that University.

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FACILITATOR PROFILES

Kylie Burton

FACILITATOR PROFILES

Martin Dutton Martin Dutton is a Director and Financial Controller of a training and consultancy company. In this role he has gained considerable experience as a successful project manager of significant training development and delivery projects for government agencies, particularly in the area of procurement. In addition to his eleven years in training, Martin has over 16 years practical management experience including financial resource management and purchasing responsibilities. Martin's qualifications include - Master of Business Administration, Macquarie University; Bachelor of Science (Computing), University of NSW; Certificate IV in Public Sector Procurement; Certificate IV in Workplace Assessment and Training.

Natalie Ferres Dr Natalie Ferres has a background as a business psychologist and MBA lecturer (for 11 years) in Australia and Asia. As a thought leader on the subjects of leadership, organisational development and people strategy, Natalie appears on Channel 7’s Business Builders as a guest advisor. In the last two years, Natalie has worked on numerous projects to evaluate core skills, design assessment tools and apply targeted interventions around the NSW Public Sector Capability model. Relaying the psychology of organisational transformation, she provides development solutions to agencies and their people. Her clients include service-oriented entities, product-based companies, and public sector agencies. Natalie also coaches a number of senior executives.

Elizabeth Fletcher Elizabeth Fletcher has led teams and developed broad employment reform policies in the NSW and Commonwealth public sectors. She has run sector-wide training and information sessions on new employment policies, including the 2009 recruitment reforms. Elizabeth holds the following qualifications: Bachelor of Business, University of Technology; Graduate Certificate in Creative Writing, University of Sydney; Certificate IV in Adult Training and Assessment.

Rachel Friend Rachel Friend has worked as a broadcast journalist for 20 years. As a host, reporter and producer she has worked for Channel 9, Channel 7, ABC TV and Sky News on programs as diverse as A Current Affair, The Today Show, The Midday Show, Health Dimensions, The Sydney and Beijing Olympics as well as hosting lifestyle programs including Wildlife, Mums and Bubs and New Idea TV. She has worked on radio 2UE, written features for New Idea Magazine worked as a news reporter and columnist in the United Kingdom. During the past eight years Rachel has worked in the corporate sector as a media trainer and communications consultant guiding clients from a diverse range of industries including health care, publishing, finance, logistics, liquor and telecommunications on the most effective way to communicate key messages through the mass media. Some of her clients include Bayer Australia, CUB, Qantas Freight, Telstra, The NSW Department of Education and Communities, Mercer, Haymarket Media and IHG.

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Gail Gregory has worked in the public sector in senior management positions for over 10 years. Whilst she specialises in the public and NGO sectors, she has also successfully worked with the private sector over many years with Unions NSW (formally the Labor Council of NSW). Gail is currently a Director of Clear Message – a company specialising in public sector and NGO business requirements. She can assist organisations with change management, human resource management, specialised training, and rewriting and editing documents to improve readability. Gail understands and is familiar with the architecture of government business including its policy and legislative frameworks.

Bernadette Harris Bernadette Harris, MBA, Grad. Cert. Training (Action Learning), Cert IV Training & Assessment, has over 25 years management experience. Bernadette offers creative approaches and entrepreneurial thinking.

All of her work is focused on improving performance – individual and organisational. She is best known for her practical solutions and for creating an engaging learning environment. Her contributions to improved business performance range from the facilitation of seminars to the design of work based and e-learning strategies. Areas of speciality include: using technology to improve team performance, strategic thinking, leadership from within, decision making, e-learning, and facilitating change.

Bernadette is author of 12 management books, including two on frontline management.

Dennise Harris Dennise Harris worked as a speech writer in a public sector organisation for several years. As a senior administrator, she has extensive writing experience in many contexts in the public sector. Dennise has been an Inspector of Schools and has lectured in English at Macquarie University. As a senior administrator, Dennise has extensive writing experience in many contexts in the public sector. She has also held teaching and management positions. Dennise delivers the IPAA NSW popular courses, Modern Business Writing and Ministerial Correspondence Writing.

Phillip Hart Mr Phillip Hart BSc(Hon) MSc MSc Grad.Dip.Ed. Accr.M.LEADR, MIAP2, Cert.Publ.Partn, has extensive experience in workplace education and developing people’s practical skills, linked to their real-world context. He is a nationally accredited and experienced mediator. He helps people clarify and articulate difficult issues, and explore and implement practical options to address these issues. Phillip is a skilled negotiator and conflict resolver who works with organisations and individuals to achieve quality outcomes in planning, evaluation and team development through facilitating effective communication.

Caroline Hawkless Caroline Hawkless BEc ACA MBA, has been consulting to Government and Public Authorities for 15 years. Her areas of expertise include Asset Management Planning, Value Management Workshop facilitation, Economic and Financial Appraisal (of capital projects, National Standards and Regulations) and Business Case preparation. She has prepared Business Cases in compliance with NSW Treasury Guidelines for Business Cases examining a range of investment proposals including infrastructure, Information and Communications Technology and Goods and Services and has taken on the role of Team Leader for a number of Business Case Gateway Reviews.

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FACILITATOR PROFILES

Gail Gregory

FACILITATOR PROFILES

Patricia Healy Patricia Healy Dip Gov (Proj Man), Dip Proj Man, BSc (Hon), MSc, MComm has an impressive career history encompassing engineering, management and human resources consulting. She has over 18 years experience in assisting organisations improve performance through developing and implementing effective human resource solutions and building project managment expertise. Patricia is an experienced project manager and has managed significant projects in the public and private sectors in engineering, construction, reform and change management and human resources in Europe, the Middle East and Australia.

Fiona Hollier Fiona Hollier is a consultant with over 12 years experience in training and facilitating programs in organisational and interpersonal communications. She has particular expertise in teaching and practising conflict resolution and is co-author of the Conflict Resolution Network Trainers' Manual. As well, she designs and delivers development programs in negotiation, grievance management, effective communications and team participation for a broad variety of organisations. Fiona is a Vice Chair of the National Board of LEADR and has previously served on the Executive of the NSW Chapter, including as Chapter Chair. She is a mediator on the LEADR Panel of Mediators.

Ross Homes Ross Homes worked at the University of Western Sydney between 1994 and 2001 lecturing in a wide range of management subjects at undergraduate and postgraduate levels. During this time he: managed the involvement of UWS with the Public Sector Management Program; commenced a Diploma upgrade program for PSMC graduates from the Graduate Certificate in Management; coordinated the Master of Management degree. Ross currently works as a consultant with The Knowledge Team. He works as a national assessor and IPAA NSW facilitator of the PSMP. Ross’ other experience includes: Qantas corporate industrial relations and line human resource management; advising the Federal government on industrial relations policy for the airline, road and rail transport industries; CEO with the national consumers organisation and two white collar unions. Ross holds a Bachelor of Commerce from Melbourne University and a Masters of Public Administration from the University of Canberra.

David Hurrell David Hurrell, MAcc, Grad Mgt Qual, Grad Cert (Proc), is a highly experienced adviser and trainer in the disciplines of finance, procurement and contracting. David has worked with a wide range of Commercial companies, as well as State and Commonwealth agencies, on a variety of major projects. David brings enthusiasm and a genuinely engaging approach to his training making the subject interesting and relevant.

Barbara Johansen Barbara Johansen BA, Dip of Personnel Management, is an experienced facilitator specialising in leadership, people and performance management and business communication skills. Barbara has had extensive experience in the research, design and delivery of learning and development programs for a range of public and private sector clients in the areas of presentation skills, conflict management, assertive communication, performance feedback, coaching and counselling.

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Anthea Lowe has extensive experience in bullying and harassment prevention and people management.

She managed the Education Services Branch at the Anti-Discrimination Board of NSW, has been running her own consultancy business for the last six years, and sits on the Equal Opportunity Division of the Administrative Decisions Tribunal where she hears and decides cases of discrimination and harassment that have not been able to be settled by the Anti-Discrimination Board. She has written bullying and harassment prevention policies and grievance procedures for a wide range of public and private sector organisations and has advised senior managers on bullying and harassment prevention. Anthea has conducted bullying and harassment prevention and grievance management training programs across all sectors.

Elizabeth MacDonald Elizabeth MacDonald is a partner, consultant and facilitator in a Leadership Consultancy business. She is an educator with over thirty years’ experience in both the public and private sectors. She has particular expertise in teaching grammar and punctuation and she has facilitated workshops in writing in the public and private sectors throughout her career. Elizabeth has facilitated leadership and ethical decision making workshops in Australia and abroad. She works as an educational consultant and has had experience in teaching writing in secondary and tertiary educational sectors. She was for many years Head of English in a private secondary school and has undertaken extensive professional development in writing. She has been widely acknowledged for her expertise in teaching practice.

Ian MacDonald Ian held management positions for over 25 years in government and multi-national corporations and has been coaching full time for 6 years. Ian worked for NSW DET as a psychologist and in senior administration roles. He established and led the Student Services Unit in a multi-campus university. At Lend Lease he designed and implemented their leadership development process, and provided business facilitation and consulting services; at IBM as the Leadership Executive for Asia Pacific he coached executives, managers and cross-cultural teams, and designed and implemented major change initiatives. Ian now works with clients in a range of organisations, in public and private sectors. He provides coaching and facilitates business planning, strategy development, and leadership and team development. Ian holds a BA (Psych); Dip Ed; MA (Psych); Grad Dip Management (XMBA), AGSM and accreditations in Hogan Scales, MBTI, HBDI, Belbin Team Roles and Managing Motives for Performance Improvement (Hay).

Judy MacIntyre Judy MacIntyre is a dynamic and outcome oriented facilitator with over ten years experience in management focusing on business improvement in the supply chain space, particularly strategic sourcing and e-Procurement. As a trainer her areas of expertise include: strategy development; tendering and contracting; supply based rationalisation; vendor management; policy development and process (re) engineering; systems; education/communication; and people management. Judy has provided procurement consulting training; change management; working with cultural diversity as well as life coaching/mentoring services. Clients include Hudson International, Momentum Worldwide and NSW Government.

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FACILITATOR PROFILES

Anthea Lowe

FACILITATOR PROFILES

Sharon MacNevin Sharon has more than 15 years experience in the field of corporate education and marketing. Sharon specializes in assisting corporations identify needs and capabilities with e-data, e-mail and information overloads. Her programs teach people how to effectively deal with their incoming and outgoing information load. She has delivered programs to some of Australia’s largest organisations.

Greg Masters Greg Masters specialises in strategic planning, management review, program evaluation and community and stakeholder consultation. Greg is the director of Nexus Managment Consulting which he established in 1996 after holding senior management and executive positions in a number of NSW government agencies. Greg is an engaging facilitator who brings a practical, hands-on approach to his workshops. In his training, Greg draws on his extensive experience in consulting to government agencies and grounds the material in participants' own work contexts.

Michael McHugh Michael McHugh has 25 years management experience in the Public Service, Community Sector and Private Sector including management positions in the Department of Social Security and Centrelink. He has had coordinator roles in the community sector and has been the training manager of an RTO as well as a management consultant in the community and private sectors. Some of his clients include BCA Training Group, Directions Australia, CCWT, Recovre (Active Working Solutions), Canterbury Earlwood Caring Community Centre, Mission Australia, Matrix on Board and CMS Training Services.

Darryl Proud Darryl Proud is a very experienced trainer and training developer. He has developed and delivered a wide variety of programs for Local, State and Commonwealth Government agencies and major private sector clients, principally in the fields of leadership and management, project management, procurement, training and assessment. In addition to more than twenty years of practical management experience, Darryl has more than ten years experience in developing workplace competencies and competency based training and assessment systems. Darryl's qualifications include - Graduate Diploma in Management Studies; Certificate IV in Workplace Training and Assessment; Diploma in Occupational Health and Safety. He is currently completing a Masters Degree in Training and Development at the University of New England.

Kevin Riley Kevin Riley is an accountant who has found a way of not sounding like one - and being able to make finance fun! In addition to being a Fellow with both the Institute of Chartered Accountants and CPA Australia, Kevin has a Bachelor of Economics and a Graduate Certificate in Business Administration and is a member of the International Coach Federation. Kevin's training courses provide practical insights into the use of financial information in public sector decision-making, based on over 20 years experience in public sector financial management and working with State and Commonwealth government agencies and departments, including Treasury and Finance departments in most jurisdictions. Kevin's work experience includes accounting, budgeting, performance analysis, process improvement and developing public sector KPIs. More recently Kevin has worked in developing and evaluation frameworks integrating financial and non-financial performance within the public and community sectors.

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Gemma Rygate, MA, BEd, DipTeach, MACE, is a leading educator with over twenty-five years' experience as a consultant and facilitator across both public and private sectors. Throughout her career Gemma has been actively involved in teaching and educational administration. She spent many years as Department Head in secondary education and she has worked as an educational consultant for Company B Belvoir and the Sydney Opera House. She has facilitated workshops on Ethical Decision Making and Public Sector Administration for groups locally and abroad. Gemma has been involved in educational assessment, convening and managing an assessment team for over 10 years. She currently holds the position of A/Chief Executive Officer for IPAA NSW and she manages the Public Sector Management Program for NSW.

Alastair Rylatt Alastair Rylatt is one of Australia’s leading contemporary thinkers in modern business management. He is an inspiring presenter, expert strategist and award-winning author. Alastair will be awarded a PhD at the School of Management at the University of Technology, Sydney in December 2012. His research enhanced understandings of the difficulties and opportunities of sustaining commitment over time within environments of complexity. His work has taken him to major conferences and clients throughout the world including Malaysia, the Middle East, New Zealand, Singapore, UK and USA. During his 26 years of consulting he has assisted over 300 organisations. Recent clients include Department of Land and Property Information, Department of Environment and Heritage, Family Planing NS, Manly City Council, Pfizer and University of Technology, Sydney.

Tom Schymitzek Thomas Schymitzek BMaths, DipEd, has been involved in education for 27 years as a teacher, lecturer, and facilitator. He has spent the last 13 years leading and developing programs for Commonwealth and NSW Government agencies, focusing on delivering programs on information processing, both in hard copy and in the digital environment. He is a national speaker for several peak industry bodies, including the ICAA and the CPA.

Simon Smith Simon Smith is a well-qualified and respected Coach and Trainer and spent five years as a specialist consultant in the recruitment industry, where he trained and mentored recruitment consultants, candidates and clients in job application and interview skills. He has also sat on numerous Public Sector recruitment panels operating as an independent and convenor recruiting from SES level to Clerk Grade1/2. Simon has coached and trained thousands of people in the Public and Private sectors. He has helped people get clear on what they want to do with their careers, gain the confidence they need to take that step and given people the skills they need to get their next job – everything from writing a résumé to writing job applications to interview skills. He has a down to earth, humorous, positive and energetic personality and is passionate about making a positive difference in people’s lives.

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FACILITATOR PROFILES

Gemma Rygate

FACILITATOR PROFILES

Geraldine Star Geraldine Star has many years experience as an educator, communicator and leader in the government and education sectors. She has worked in senior management roles in a number of NSW government agencies, gaining firsthand experience in developing and delivering strategic communications in a political context. Geraldine taught Public Communications at the University of Technology, Sydney. Her business specialises in change management, solving workplace issues through communications, coaching and facilitation/training programs.

Randal Stewart Dr Randal Stewart has written, researched, practised and trained in public policy for over twenty years.

He was previously a senior lecturer in the Department of Government and Public Administration at the University of Sydney. Randal currently works within the Strategy and Public Policy Practice on political nous, public policy, strategic management and public affairs. His main focus is on government but he also consults on organisation strategy and public affairs in the private sector.

Peter Sweeney Peter is an experienced trainer who has specialised in financial management training for many years.

He worked for the Commonwealth Bank in numerous positions including Branch Accountant for over 13 years before moving into training and consulting. Peter also has extensive experience as an Army Reserve Officer. Peter has lectured at TAFE in Business Computing and Computer Accounting, and he has extensive experience in all aspects of MYOB Accounting and Asset Management software applications.

Alex Szabo Alex Szabo is a strong relationship manager and leader, with well-developed presentation, liaison, organisational and negotiation skills. He has demonstrated ability to work with personnel of all levels including senior management and Chief Executive Officers, in Australia and overseas. In addition to being a practitioner, Alex is a presenter of training in project management, procurement and contracting principles to Government departments and the private sector. His aim is to impart not just information, but also knowledge and understanding, and does this in an inclusive and entertaining manner.

Paul Vercoe Paul was a logistic officer in Army for over 20 years before joining the public sector. Since then he has worked overseas extensively and been heavily involved in training. Paul was the Army representative on the Defence Commercial Support Program (CSP) Team which was specifically developed to meet the unique capability, cultural and industrial requirements of the Department of Defence. Paul was heavily involved in developing CSP procurement policy and preparation of the implementation manual, together with the training and marketing of CSP policy to both Defence and industry partners.

Paul Vorbach Paul Vorbach is an experienced corporate trainer, commercial manager and university lecturer. He develops training programs and conducts commercial facilitation for organisations throughout Australia, NZ and Asia. In his corporate career and currently, he has worked with a number of government, financial services, and industrial and professional services firms. Paul has considerable theoretical and practical knowledge in the areas of procurement and purchasing processes, business acumen and management, financial services and management.

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Janelle Wallace, MIB, consults to private and public organisations on a range of business disciplines, including project management, operational effectiveness, service delivery and sustainability. Projects include developing best practice service delivery systems, developing procurement and logistics services, establishing entities in Asian markets and operational overhauls.

Melanie Wass Melanie Wass is a licensed Springboard facilitator, having been trained by the creators of the program.

With qualifications in psychology and extensive experience in managing people at work in the public sector, Melanie now operates a professional training and development practice. A founding member of the International Association of Coaches, she is also President of the NSW Council of the Australian Institute of Training and Development.

Chris Westacott Chris Westacott holds an MBA, Degree qualifications in Human Resources and Marketing, Diploma of Directorship and the following professional credentials: FAICD, FAHRI, AFAIM, AFACHSE. Chris has over 30 years experience in human resources and line management roles with both a local and international focus plus 8 years experience as a consultant. His specific areas of expertise include strategic planning, governance, strategic human resource management, organisation analysis and design, strategic workplace reform, change management, senior executive and board coaching, strategic remuneration management, reward and recognition systems.

Sandra Wood Sandra Wood has extensive human resources and organisational development experience in both the private and public sectors. Her combination of management and people skills is backed by her degree qualifications in Adult Education, Human Resource Development and Management, and numerous other accreditations such as 360 degree feedback, coaching and emotional intelligence. Sandra has worked as a leadership consultant, coach, trainer and facilitator with a wide range of clients from state and local government, professional services, financial services, IT, telecommunications, NGOs and construction and property development since 2001. Sandra is passionate about helping organisations and people achieve their potential. She has a real talent for identifying behavioural patterns and using a strengthsbased approach to generate solutions, strategies and new approaches. Her areas of expertise are leadership and management development, team building, productive conversations and coaching.

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FACILITATOR PROFILES

Janelle Wallace

Bligh House

Christie Conference Centre

Martin Place

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Martin Pl

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Phillip St

Phil

Bl

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Young St

Loftus St Loftus St

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Gresha

George St

Hunter Connection

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Hunter St Wynyard Station

George St

Castlereagh St

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Phillip St

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Bridge St

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York St

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Loftus St St

Elizabeth St

George St

Hunter Connection

Pitt St

Hunter St

Grosvenor St

Bridge St Loftus St

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Wynyard Station

St

Circular Quay

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Pitt St

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Grosvenor St

George St

Circular Quay

York St

IPAA NSW COURSE VENUES

How to get to IPAA NSW course venues

Martin Place

Level 3, Bligh House 4-6 Bligh Street, Sydney

Christie Conference Centre 3 Spring Street, Sydney

From Circular Quay train station • Walk south up Loftus St • Veer left at Bent St • Turn right in to Bligh St

From Circular Quay train station • Walk south up Loftus St • Turn right in to Bent St • Continue 1 block (venue on corner of Bent, Gresham and Spring Sts)

From Wynyard train station • Exit to Hunter St via the Hunter Connection, turn right and walk east OR Exit to George St, turn left and walk north, and turn right in to Hunter St • Cross Pitt and O’Connell Sts • Turn left in to Bligh St From Martin Place train station • Exit to Castlereagh St, turn left and walk north • Cross Hunter St • Bligh St is ahead of you (Castlereagh joins Bligh at this intersection) Car parking stations • Sofitel Wentworth in Bligh St • Bent St

From Wynyard train station • Exit to Hunter St via the Hunter Connection, turn right and walk east OR Exit to George St, turn left and walk north, and turn right in to Hunter St • Turn left in to Pitt St • Take the right fork in to Spring St • Continue 1 block (venue on corner of Bent, Gresham and Spring Sts) From Martin Place train station • Exit to Elizabeth St, turn left and walk north to Bent St • Turn left in to Bent St after crossing at the lights • Continue down Bent St (venue on corner of Bent, Gresham and Spring Sts) Car parking stations • Bent St • Sofitel Wentworth in Bligh St

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Location/venue

Connection

Carpark

Light Rail Station

Train Station

Parkroyal Parramatta Erby

Pl

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ive r

St

Mars

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C hu rch S

t

Par ram

Phillip

From Parramatta train station • Exit to Darcy St, turn left and walk west OR Exit to Argyle St, turn right and walk west • Turn right in to Church St • Turn right in to Phillip St

Georg Harw ood

e St

Mars

Civic

h St

t

Ar gy

Parramatta Station

Churc

le S

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Clearly Business Cam

pbell

St

Hay S

t

Pitt St

Park er

Park e

St

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Capitol Square

Car parking stations • Phillip St, Parramatta • Erby Pl., Parramatta • Marsden St, Parramatta

Pl

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Castlereagh St

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Macqu arie Ln Macqu arie St

Dar cy S

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Clearly Business, The Training Room, Level 19, 323 Castlereagh Street, Sydney

en W

Foster St

Barlo w St tt

Reservoir St

St Belmore Park

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Central

Elizabeth

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Castlereagh St

Hay S

Pitt St

St Park er

Park e

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Capitol Square

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Foster St

Barlo w St Reservoir St

St

St

Belmore Park

Ed Central

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Elizabeth

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Pi

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Central

From Central train station • Exit to Eddy Ave • Cross Eddy Ave • Walk north across Belmore Park • Cross over Hay St to venue (entrance in Hay St) Car parking stations • Hay St • Goulburn St Parking Station, corner Goulburn and Elizabeth Sts

Central

McKell BuildingCampbell St

Parkroyal, 30 Phillip Street Parramatta

Level 4, McKell Building 2-24 Rawson Place, Sydney From Central train station • Exit to Eddy Ave • Cross Eddy Ave to Belmore Park • Walk west down Eddy Ave to the Pitt St traffic lights • Cross the road to the venue directly in front of you Car parking stations • Hay St • Goulburn St Parking Station, corner Goulburn and Elizabeth Sts 141

IPAA NSW COURSE VENUES

MAP LEGEND

TERMS AND CONDITIONS

Terms and conditions Registration and Confirmation

Privacy policy

Registrations are accepted via the website, fax, mail or email. Your place will be confirmed upon receipt of your registration. A confirmation and invoice will be sent within 24 hours.

IPAA NSW is committed to protecting the privacy of information collected about its members and clients. The Institute collects information as required in order to administer and manage registrations for its courses and events. If registrants do not provide all the relevant information, registrations may not be confirmed. In some cases, names and agencies will appear on a participant list distributed to participants in a course or event.

Payment policy Payment is due 14 days from the date of the Invoice.

Cancellation policy Cancellation must be in writing. 50% of the fee will be payable when a cancellation is received between 5 and 10 working days prior to the course/event running. 100% of the fee will be payable for cancellations received fewer than five working days prior to the course/event running. Substitute nominees may attend in your place where deemed appropriate. Note that if a registrant does not cancel and does not attend, the total fee is still payable.

Group booking policy — (courses only) Where three or more people from one agency book and pay together for the same course (with the same course code) the group booking rate applies.

Transfer policy — (courses only) Transfers to another course must be requested in writing at least 10 working days prior to the course running or the cancellation policy applies. Transfers can only be requested when the course fee has been paid in full.

The first transfer request is at no additional cost; subsequent transfer requests will attract a transfer fee of $55.00.

Program changes IPAA NSW reserves the right to change programs/speakers, or to cancel programs if enrolment criteria are not met or when conditions beyond its control prevail. All registrants will be notified in the event of cancellation and their registration fee will be refunded.

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Individuals who wish to access their personal information or have any queries in relation to the manner in which the Institute handles personal information, can contact IPAA NSW on 02 9228 5225.

Let us know what you think This 2013 Services Guide, and various other publications are available on our website – www.nsw.ipaa.org.au.

Your thoughts on the Services Guide not only help us to improve future publications, but also help us to know what courses you would like to see offered.

To request a hard copy of this guide, or to provide your feedback and comments on the guide, please contact us: t: 02 9228 5225 f: 02 9241 1920 e: info@nsw.ipaa.org.au m: IPAA NSW GPO Box 904 Sydney NSW 2001

Accounting for Non-Accountants........................88

Effective Frontline Customer Service..................57

Advanced Presentation Skills..............................87

Essentials for New Managers............................114

Analytical Thinking and Problem Solving............43

Ethical Problem Solving and Decision Making....95

Applied Commercial Acumen..............................52

Expanding your Leadership Capabilities...........115

Applied Project Management..............................34

Facilitation Skills.................................................96

Behaviour Styles: Individual and Teams..............81

Finance for Non-Financial Managers..................97

Building a Credible Business Case.....................48

Finance: Analysing and Interpreting the Reports from Finance....................................64

Building and Managing Your Budget...................89 Building Project Teams........................................90 Bullying and Harassment Prevention..................91 Client Engagement..............................................56

Finance: Executive Finance - Mastering Your Financial Environment.........................................65 Financial Management for the NSW Public Sector...................................................................53

Client Engagement Excellence............................58

Fundamentals for Supervisors..........................116

Coaching Skills for Team Leaders.....................111

Gateway Familiarisation Workshop.....................46

Commercial Acumen: Business Basics..............51

Gateway Reviewer Simulation Workshop............47

Contract Management: How to be Effective........92

How to Have Those Difficult Conversations with Employees..................................................117

Corporate Governance.......................................112 Cost-Benefit Analysis..........................................55 Cultural Awareness in the Public Sector............31 Customer Service: Four Steps to Being Sensational..........................................................82 Dealing with Difficult Situations and Behaviours...........................................................93

Improving your Workplace Effectiveness............84 Induction Program for Your Agency....................83 Innovative Thinking and Problem Solving...........41 Interpersonal Communication Skills..................39 Interpersonal Skills.............................................98 Job Application and Interview Skills...................85

Developing and Writing Operational Policies and Procedures......................................94

Leadership and Personality: Who You Are and How to Lead................................................118

Developing High-Performing Teams.................113

Leadership as Mindful Practice.........................119

Diploma of Government (Financial Services) PSP50504............................70

Leadership in The Modern Public Sector............62

Diploma of Government (Management) PSP51104.............................................................71

Leading Large-Scale Organisational Change.....63

Diploma of Government (Policy Development) PSP51404..........................72

Management: Mastering Time............................60

Leading Bold Change.........................................120

Management: Delegation....................................59

Diploma of Government (Project Management) PSP51304........................73

Management: The Power to Influence................61

Diploma of Human Resources Management BSB50607.............................................................74

Managing Regional Staff: Working Together Apart...................................................122

Economics for Non-Economists..........................54

Media Management.............................................99

Managing for Improved Performance...............121

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INDEX

Index – alphabetical

INDEX

Index – alphabetical (continued) Merit Selection in the NSW Public Sector.........123 Ministerial Correspondence Writing.................100 Modern Business Writing..................................101 Negotiation and Conflict Resolution Skills.........40 PCTP Advanced Diploma of Government (Procurement and Contracting)...........................76 PCTP Diploma of Government (Procurement and Contracting)...........................75 PCTP Level 1 Understanding Public Sector Procurement........................................................44 PCTP Level 2 Effective Procurement Capabilities..........................................................45 Policy Development.............................................50 Policy Development: The Basics.........................49 Policy Process....................................................102 Presentation and Facilitation Skills....................38 Process Mapping and Analysis for Improved Efficiency............................................................103 Program Evaluation...........................................124 Project Management: The Basics........................33 Public Sector Management Program..................77 Public Sector: Inside Government.......................30 Risk Management..............................................125 Running Great Meetings....................................104 Speech Writing Made Easy................................105 Speed Reading: Unload Your Reading Overload.............................................................106 Springboard: Women’s Development Program.............................................................126 Strategic Analysis................................................42 Strategic Awareness in the Public Sector...........32 Strategic Thinking: Resolving Vital Business Challenges.........................................................127 Strategy Essentials for Planning and Performance......................................................128 Taking Good Minutes.........................................107

144

Teams: Utilising Individual Differences for High Performance................................................86 Writing Briefs for Ministers and Executives......108 Writing in the Public Sector: Briefs and Reports................................................................36 Writing in the Public Sector: Ministerial Correspondence...................................................37 Writing in the Public Sector: The Basics.............35 Writing Plain English.........................................109 Writing: Punctuation and Grammar..................110

Career Management Improving your Workplace Effectiveness............84 Job Application and Interview Skills...................85

Commercial Acumen

Modern Business Writing..................................101 Running Great Meetings....................................104 Speech Writing Made Easy................................105 Speed Reading: Unload Your Reading Overload.............................................................106 Taking Good Minutes.........................................107

Commercial Acumen: Business Basics..............51

Writing Briefs for Ministers and Executives......108

Applied Commercial Acumen..............................52

Writing Plain English.........................................109

Process Mapping and Analysis for Improved Efficiency............................................................103

Writing: Punctuation and Grammar..................110

Strategy Essentials for Planning and Performance......................................................128

Communication Skills Writing in the Public Sector: The Basics.............35 Writing in the Public Sector: Briefs and Reports................................................................36 Writing in the Public Sector: Ministerial Correspondence...................................................37 Presentation and Facilitation Skills....................38

Finance Financial Management for the NSW Public Sector...............................................53 Economics for Non-Economists..........................54 Cost-Benefit Analysis..........................................55 Finance: Analysing and Interpreting the Reports from Finance..........................................64 Finance: Executive Finance - Mastering Your Financial Environment.........................................65

Interpersonal Communication Skills..................39

Diploma of Government (Financial Services) PSP50504.............................................................70

Negotiation and Conflict Resolution Skills.........40

Accounting for Non-Accountants........................88

Innovative Thinking and Problem Solving...........41

Building and Managing Your Budget...................89

Strategic Analysis................................................42

Contract Management: How to be Effective........92

Analytical Thinking and Problem Solving............43

Finance for Non-Financial Managers..................97

Client Engagement..............................................56 Effective Frontline Customer Service..................57 Client Engagement Excellence............................58 Customer Service: Four Steps to Being Sensational..........................................................82 Advanced Presentation Skills..............................87 Facilitation Skills.................................................96 Interpersonal Skills.............................................98 Media Management.............................................99 Ministerial Correspondence Writing.................100

Leadership and Management Strategic Awareness in the Public Sector...........32 Building a Credible Business Case.....................48 Management: Delegation....................................59 Management: Mastering Time............................60 Management: The Power to Influence................61 Leadership in The Modern Public Sector............62 Leading Large-Scale Organisational Change.....63

145

INDEX

Index – categories

INDEX

Index – categories (continued) Diploma of Government (Management) PSP51104.............................................................71 Diploma of Human Resources Management BSB50607.............................................................74 Public Sector Management Program..................77 Behaviour Styles: Individual and Teams..............81 Induction Program for Your Agency....................83 Teams: Utilising Individual Differences for High Performance..........................................86 Bullying and Harassment Prevention..................91 Dealing with Difficult Situations and Behaviours...........................................................93 Coaching Skills for Team Leaders.....................111 Corporate Governance.......................................112 Developing High-Performing Teams.................113 Essentials for New Managers............................114 Expanding your Leadership Capabilities...........115 Fundamentals for Supervisors..........................116 How to Have Those Difficult Conversations with Employees..................................................117 Leadership and Personality: Who You Are and How to Lead................................................118 Leadership as Mindful Practice.........................119 Leading Bold Change.........................................120 Managing for Improved Performance...............121 Managing Regional Staff: Working Together Apart...................................................122 Merit Selection in the NSW Public Sector.........123 Program Evaluation...........................................124

Procurement and Compliance PCTP Level 1 Understanding Public Sector Procurement........................................................44 PCTP Level 2 Effective Procurement Capabilities..........................................................45 Gateway Familiarisation Workshop.....................46 Gateway Reviewer Simulation Workshop............47 PCTP Diploma of Government (Procurement and Contracting)...........................75 PCTP Advanced Diploma of Government (Procurement and Contracting)...........................76

Project Management Project Management: The Basics........................33 Applied Project Management..............................34 Building Project Teams........................................90

Public Policy Policy Development: The Basics.........................49 Policy Development.............................................50 Diploma of Government (Policy Development) PSP51404..........................72 Diploma of Government (Project Management) PSP51304........................73 Developing and Writing Operational Policies and Procedures......................................94 Ethical Problem Solving and Decision Making...................................................95 Policy Process....................................................102

Risk Management..............................................125 Springboard: Women’s Development Program.............................................................126

Understanding Government

Strategic Thinking: Resolving Vital Business Challenges.........................................127

Public Sector: Inside Government.......................30

146

Cultural Awareness in the Public Sector............31

To find out more and to register go to www.nsw.ipaa.org.au