IPAA NSW Services Guide 2012/13

HOW TO USE THIS GUIDE

IPAA NSW aims to develop the knowledge, skills and capacity that government organisations need to take them into the future.

IPAA NSW 2011–12 Services Guide The IPAA NSW 2011–12 Services Guide is produced as both a printed version and an e-book, and is accompanied by a searchable database of training options on our website www.nsw.ipaa.org.au. All forms of the Guide are designed to provide easy access to the suite of training options available for you and your team. Courses can be booked and paid for online, and registrations will be confirmed within 24 hours.

Capability Streams

IPAA NSW Training

Organisational Culture

Training programs that explore building strategic partnerships, team work, customer focus, workplace effectiveness, planning for retirement and effective stakeholder engagement

The 2011–12 Services Guide contains information on IPAA NSW and on the full range of training opportunities we provide for the sector.

Direction

Training programs that explore leadership and management

Capacity to deliver

Training programs that explore how government works, communication, public policy development, project management, finance, procurement and commercial acumen, analytical thinking and problem solving

How to find a training program The suite of programs is arranged alphabetically. The index lists courses alphabetically, by category and also under Capability Streams adapted from the NSW Public Sector Capability Framework.

The NSW Public Sector Capability Framework was developed by the NSW Department of Premier and Cabinet to provide a common and consistent description of the capabilities (skills, knowledge and abilities) expected from the sector and that underpin the achievement of NSW Government’s plans to deliver better results for the NSW community.

As a leading training provider to the NSW public sector, IPAA NSW is recognised for its outstanding service and for providing relevant, high quality, cost effective learning and development programs.

Career stage guide In addition to mapping our courses to the Capability Framework we have included indicators to suggest suitability for various career stages of public sector professionals.

N N N N S S S S M M M M L

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New recruit/Graduate courses suitable for new recruits through to anyone working in the public sector Supervisor courses providing skills needed for supervisors and emerging leaders Manager courses aimed at providing higher level skills and knowledge for managers and leaders Leadership courses aimed at providing higher level leadership skills

Dear colleague The Institute of Public Administration Australia (NSW Division) is committed to developing the knowledge and skills of public sector professionals. I am very pleased to be able to introduce to you the Institute’s program of professional development opportunities for the coming year.

The Services Guide is traditionally our training and development catalogue and is distributed across the public sector to people wanting to increase their (or their team’s) knowledge and/or advance their career or influence with the public service. It also provides a comprehensive overview of the range of services offered by the Institute, including events, awards, training programs, resources and networking opportunities for members.

IPAA NSW is a leading training provider to the NSW public sector and offers over 80 public workshops and courses as well as Customised Agency Programs. In addition to our training programs, the Institute provides an array of opportunities for you to: •

ear key decision-makers discuss the h issues, challenges and directions that drive today’s public sector

•

s hare stimulating ideas that challenge conventional thinking

•

t ap into the best of national and international public sector practice

• meet colleagues at all levels from a diverse range of agencies, sectors and industries •

s tay informed by keeping abreast of new initiatives across the public sector

•

articipate in special interest groups that p provide opportunities to explore issues in small groups at greater depth

•

r ead about what’s happening in government across Australia and the world.

As the professional association for the public sector, we are committed to connecting people and ideas. In addition to this Services Guide, you can stay informed throughout the year by becoming a member of the Institute or registering as an e-friend. You can also discover the full range of events, publications and other services IPAA NSW offers through our website www.nsw.ipaa.org.au.

I look forward to seeing you at an IPAA event in 2012.

PRESIDENT’S MESSAGE

President’s Message

With best wishes

Peter Achterstraat FIPAA President, Institute of Public Administration Australia (NSW Division)

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Courses by Name Accounting for Non-Accountants.............................24

Essentials for new managers...................................52

Budgeting in the NSW Government context...........25

Ethical problem solving and decision making.......53

Building a credible business case...........................26

Expanding your leadership capabilities..................54

Building and managing your budget........................27

Facilitation skills........................................................55

Bullying and harassment prevention......................28

Fair and respectful workplace behaviour...............56

Capability Framework: how it works.......................29

Finance for non-financial managers.......................57

Coaching skills for team leaders.............................30

Finance: analysing and interpreting reports from finance................................................................58

Communicating with assertiveness for ESL professionals..............................................................31 Contract management: how to be effective...........32 Corporate governance...............................................33 Cost-benefit analysis.................................................34 Customer service: four steps to being sensational..................................................................35 Dealing with difficult situations and behaviours...36 Developing and writing operational policies and procedures...........................................................37

Fundamentals for supervisors.................................60 Gateway familiarisation workshop..........................61 Gateway reviewer simulation workshop.................62 Governance Essentials..............................................63 How to have those difficult conversations with employees...........................................................64 Improving your workplace effectiveness................65

Developing business acumen...................................38

Inside government.....................................................66

Developing high-performing teams........................39

Interpersonal skills....................................................67

Diploma of Government (Financial Services) PSP50504....................................................................40

Job application and interview skills........................68

Diploma of Government (Management) PSP51104.....................................................................42

Leadership and personality: who you are and how to lead...........................................................69 Leadership as Mindful Practice...............................70

Diploma of Government (Policy Development) PSP51404................................................................... 44

Leading bold change..................................................71

Diploma of Government (Project Management) PSP51304....................................................................46

Managing for improved performance.....................73

Diploma of Human Resources Management BSB50607....................................................................48 Economics for non-economists: an introduction............................................................50 Effective stakeholder engagement: an introduction............................................................51

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Financial management: fundamentals for the NSW public sector...............................................59

Manager to leader: professional development......72 Managing regional staff: working together apart.. 74 MBTI: Understanding and appreciating personality difference...............................................75 Meetings and minutes...............................................76 Merit selection in the NSW public sector...............77 Ministerial correspondence writing........................78

Modern business writing..........................................79 Negotiation and conflict resolution skills...............80 Procurement Certification Training Program (PCTP) - Overview......................................................81 PCTP - Level 1 Understanding public sector procurement...............................................................82 PCTP - Level 2 Effective procurement capabilities..................................................................83 PCTP - Level 3 Procurement and Contract - Module A...................................................................84 PCTP - Level 3 Procurement and Contract - Module B...................................................................85 PCTP - Level 3 Procurement and Contract - Module C...................................................................86

SES Finance Refresher - Mastering Your Financial Environment............................................101 Speech writing made easy......................................102 Speed reading: unload your reading overload.....103 Springboard: women's development program....104 Strategic thinking: resolving vital business challenges................................................105 Strategy essentials for planning and performance.............................................................106 Taking good minutes................................................107 Teams: utilising individual differences for high performance...............................................108 Writing briefs for ministers and executives.........109 Writing business emails that make an impact.....110

PCTP - Level 4 Strategic Procurement and Contract Management - A.........................................87

Writing in the public sector: an introduction........ 111

PCTP - Level 4 Strategic Procurement and Contract Management - B........................................88

Writing: punctuation and grammar.......................113

Writing plain English................................................ 112

PCTP - Level 4 Strategic Procurement and Contract Management - C.........................................89 Policy process.............................................................90 Presentation Skills and Meeting Facilitation.........91 Process Mapping and Analysis for Improved Efficiency.....................................................................92 Program evaluation...................................................93 Project management: advanced..............................94 Project management: an introduction....................95 Public Sector Management Program.....................96 Results and services plans: developing results logic................................................................98 Risk management......................................................99 Running great meetings..........................................100

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INDEX

Courses by Capability Stream Organisational Culture

Direction

Customer service: four steps to being sensational..................................................................35

Bullying and harassment prevention......................28

Developing high-performing teams........................39

Corporate governance...............................................33

Diploma of Government (Management) PSP51104.....................................................................42 Diploma of Human Resources Management BSB50607....................................................................48 Effective stakeholder engagement: an introduction............................................................51 Fair and respectful workplace behaviour...............56 Improving your workplace effectiveness................65 Job application and interview skills........................68 Leadership and personality:who you are and how to lead..................................................................69 Leadership as Mindful Practice...............................70 Managing regional staff:working together apart..74 MBTI: Understanding and appreciating personality difference...............................................75 Teams: utilising individual differences for high performance...............................................108

Coaching skills for team leaders.............................30 Dealing with difficult situations and behaviours...36 Developing high-performing teams........................39 Diploma of Government (Management) PSP51104.....................................................................42 Diploma of Human Resources Management BSB50607....................................................................48 Essentials for new managers...................................52 Expanding your leadership capabilities..................54 Fair and respectful workplace behaviour...............56 Fundamentals for supervisors.................................60 How to have those difficult conversations with employees...................................................................64 Leadership and personality: who you are and how to lead...........................................................69 Leadership as Mindful Practice...............................70 Leading bold change..................................................71 Manager to leader: professional development......72 Managing for improved performance.....................73 Managing regional staff:working together apart..74 MBTI: Understanding and appreciating personality difference...............................................75 Merit selection in the NSW public sector...............77 Program evaluation...................................................93 Public Sector Management Program.....................96 Results and services plans: developing results logic................................................................98 Risk management......................................................99 Springboard: women's development program....104 Strategic thinking: resolving vital business challenges.................................................................105 Strategy essentials for planning and performance.............................................................106 Teams: utilising individual differences for high performance...............................................108

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Accounting for Non-Accountants.............................24 Budgeting in the NSW Government context...........25 Building a credible business case...........................26 Building and managing your budget........................27 Capability Framework: how it works.......................29 Coaching skills for team leaders.............................30 Communicating with assertiveness for ESL professionals..............................................................31 Contract management: how to be effective...........32 Cost-benefit analysis.................................................34 Customer service: four steps to being sensational..................................................................35 Dealing with difficult situations and behaviours...36 Developing and writing operational policies and procedures...........................................................37 Developing business acumen...................................38 Diploma of Government (Financial Services) PSP50504....................................................................40 Diploma of Government (Policy Development) PSP51404................................................................... 44 Diploma of Government (Project Management) PSP51304....................................................................46 Economics for non-economists: an introduction..50 Essentials for new managers...................................52 Ethical problem solving and decision making.......53 Expanding your leadership capabilities..................54 Facilitation skills........................................................55 Finance for non-financial managers.......................57 Finance: analysing and interpreting reports from finance................................................................58 Financial management: fundamentals for the NSW public sector.........................................59 Fundamentals for supervisors.................................60 Gateway familiarisation workshop..........................61 Gateway reviewer simulation workshop.................62 Governance Essentials..............................................63 Inside government.....................................................66 Interpersonal skills....................................................67 Leading bold change..................................................71

Ministerial correspondence writing........................78

INDEX

Capacity to Deliver

Modern business writing..........................................79 Negotiation and conflict resolution skills...............80 Overview - Procurement Certification Training Program - PCTP.........................................................81 PCTP - Level 1 Understanding public sector procurement...............................................................82 PCTP - Level 2 Effective procurement capabilities..................................................................83 PCTP - Level 3 Procurement and Contract - Module A...................................................................84 PCTP - Level 3 Procurement and Contract - Module B...................................................................85 PCTP - Level 3 Procurement and Contract - Module C...................................................................86 PCTP - Level 4 Strategic Procurement and Contract Management - A.........................................87 PCTP - Level 4 Strategic Procurement and Contract Management - B........................................88 PCTP - Level 4 Strategic Procurement and Contract Management - C.........................................89 Policy process.............................................................90 Presentation Skills and Meeting Facilitation.........91 Process Mapping and Analysis for Improved Efficiency.....................................................................92 Project management: advanced..............................94 Project management: an introduction....................95 Public Sector Management Program.....................96 Running great meetings..........................................100 SES Finance Refresher - Mastering Your Financial Environment............................................101 Speech writing made easy......................................102 Speed reading: unload your reading overload.....103 Strategy essentials for planning and performance.............................................................106 Taking good minutes................................................107 Writing briefs for ministers and executives.........109 Writing business emails that make an impact.....110 Writing in the public sector: an introduction........ 111 Writing plain English................................................ 112 Writing: punctuation and grammar.......................113

Meetings and minutes...............................................76

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INDEX

Courses by Category Career Management

Finance

Improving your workplace effectiveness................65

Accounting for Non-Accountants.............................24

Job application and interview skills........................68

Budgeting in the NSW Government context...........25 Building and managing your budget........................27

Commercial Acumen Developing business acumen...................................38 Process Mapping and Analysis for Improved Efficiency.....................................................................92 Strategy essentials for planning and performance.............................................................106

Contract management: how to be effective...........32 Cost-benefit analysis.................................................34 Diploma of Government (Financial Services) PSP50504....................................................................40 Economics for non-economists: an introduction............................................................50 Finance for non-financial managers.......................57

Communication Skills

Finance: analysing and interpreting reports from finance..................................................58

Communicating with assertiveness for ESL professionals..............................................................31

Financial management: fundamentals for the NSW public sector.........................................59

Customer service: four steps to being sensational..................................................................35

SES Finance Refresher - Mastering Your Financial Environment............................................101

Effective stakeholder engagement: an introduction............................................................51 Facilitation skills........................................................55

Leadership and Management

Fair and respectful workplace behaviour...............56

Building a credible business case...........................26

Interpersonal skills....................................................67

Bullying and harassment prevention......................28

Meetings and minutes...............................................76

Coaching skills for team leaders.............................30

Ministerial correspondence writing........................78

Corporate governance...............................................33

Modern business writing..........................................79

Dealing with difficult situations and behaviours...36

Negotiation and conflict resolution skills...............80

Developing high-performing teams........................39

Presentation Skills and Meeting Facilitation.........91

Diploma of Government (Management) PSP51104.....................................................................42

Running great meetings..........................................100 Speech writing made easy......................................102 Speed reading: unload your reading overload.....103 Taking good minutes................................................107 Writing briefs for ministers and executives.........109 Writing business emails that make an impact.....110 Writing in the public sector: an introduction........ 111 Writing plain English................................................ 112 Writing: punctuation and grammar.......................113

Diploma of Human Resources Management BSB50607....................................................................48 Essentials for new managers...................................52 Expanding your leadership capabilities..................54 Fundamentals for supervisors.................................60 How to have those difficult conversations with employees...........................................................64 Leadership and personality: who you are and how to lead...........................................................69 Leadership as Mindful Practice...............................70 Leading bold change..................................................71 Manager to leader: professional development......72

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Managing regional staff: working together apart.. 74 MBTI: Understanding and appreciating personality difference...............................................75 Merit selection in the NSW public sector...............77 Program evaluation...................................................93 Public Sector Management Program.....................96 Results and services plans: developing results logic..............................................................................98 Risk management......................................................99 Springboard: women's development program....104 Strategic thinking: resolving vital business challenges.................................................................105 Teams: utilising individual differences for high performance...............................................108

Project Management

INDEX

Managing for improved performance.....................73

Project management: advanced..............................94 Project management: an introduction....................95

Public Policy Developing and writing operational policies and procedures...........................................................37 Diploma of Government (Policy Development) PSP51404................................................................... 44 Diploma of Government (Project Management) PSP51304....................................................................46 Ethical problem solving and decision making.......53 Policy process.............................................................90

Understanding Government Procurement and Compliance Gateway familiarisation workshop..........................61

Capability Framework: how it works.......................29 Inside government.....................................................66

Gateway reviewer simulation workshop.................62 Governance Essentials..............................................63 Overview - Procurement Certification Training Program - PCTP.........................................81 PCTP - Level 1 Understanding public sector procurement...............................................................82 PCTP - Level 2 Effective procurement capabilities..................................................................83 PCTP - Level 3 Procurement and Contract - Module A...................................................................84 PCTP - Level 3 Procurement and Contract - Module B...................................................................85 PCTP - Level 3 Procurement and Contract - Module C...................................................................86 PCTP - Level 4 Strategic Procurement and Contract Management - A.........................................87 PCTP - Level 4 Strategic Procurement and Contract Management - B........................................88 PCTP - Level 4 Strategic Procurement and Contract Management - C.........................................89

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“Any movement which will facilitate the exhange of information and thought on administrative and related questions cannot but make for increased efficiency in the Public Services.”

B.S.B. Stevens, Premier of NSW (6 June 1935)

Who we are

How we do it

The Institute of Public Administration Australia is the professional association for people interested in strategic issues, policy, reform and innovation in public sector management.

IPAA NSW offers extensive opportunities to enrich your professional development through workshops, seminars, briefings and customised programs by: •

IPAA NSW is a not-for-profit organisation promoting the relevance, integrity, reputation and intellectual rigour of the Australian public sector.

IPAA NSW currently has a diverse membership comprising public servants from all tiers of government, business executives, consultants and academics.

What we do •

onnect people and ideas by providing C networking opportunities to meet colleagues from all levels of government, and establishing links with academics and industry specialists

•

C elebrate the public sector by showcasing best practice, recognising excellence through award programs, and promoting the public sector as a fulfilling and challenging career

ABOUT IPAA NSW

Institute of Public Administration Australia (NSW Division)

i nvolving you in stimulating discussions – including breakfast events, lunchtime get-togethers and evening discussions in a variety of formats that encourage participation and interaction with Australian and international expert speakers

• keeping you ahead of the trends – through forums and seminars, bringing you the best of international and Australian practitioners and academics •

eeping you informed – through IPAA k NSW Special Interest Groups, Regional Networks, publications, and our website

•

i mproving your skills and knowledge – through a broad range of public sector specific training and nationally recognised qualifications offered by our EVENTS MEMBERSHIP training and development program.

EVENTS

Our services

TRAINING EVENTS

MEMBERSHIP

•

Provide thought leadership through exposure to cutting edge ideas and practices

AWARDS MEMBERSHIP

TRAINING

•

A dvance the sharing of ideas and knowledge by providing an impartial environment for dynamic debate through public forums, publications and our website

BOOKSTORE EVENTS TRAINING

AWARDS

BOOKSTORE RESOURCES MEMBERSHIP AWARDS TRAINING RESOURCES BOOKSTORE 11

ABOUT IPAA NSW

IPAA NSW Council The IPAA NSW Council, the governing and policy-making body of IPAA NSW, is responsible for its management and governance. Council meets at least four times a year to discuss the issues that are significant in the operation of the Institute.

The duties of Council include: • determining policy to advance the objectives of IPAA NSW and the best interests of the members • determining and overseeing policy designed to achieve compliance with relevant legal and financial requirements • determining criteria, benefits and membership fees for membership categories • making recommendations to the National Council in relation to the award of Fellow and the conferring of life membership • presenting a report at each Annual General Meeting on the financial position and performance of IPAA NSW and on activities throughout the relevant year.

IPAA NSW is currently governed by a Council comprised of: • four (4) elected office bearers – the President, and three Vice-Presidents • four (4) elected ordinary Councillors • two (2) elected Young Councillors • one (1) ex officio Councillor, the Chief Executive Officer • two (2) co-opted Councillors, who have been invited to join the Council.

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Presidents Interim 1935 Sir David Ferguson, former Acting Chief Justice and former Vice-Chancellor of the University of Sydney (Provisional President) 1935–1939 Sir Phillip Whistler Street, KCMG, former Chief Justice and Lt Governor of NSW (First constitutional President) 1939–1950 Sir Frederick Jordan, KCMG, Chief Justice and Lt Governor of NSW 1950–1969 The Hon. later Sir Kenneth W Street, KCMG, Justice of the Supreme Court, later Chief Justice and Lt Governor of NSW 1969–1975 Sir John Goodsell, CMG, Chairman, NSW Public Service Board 1975–1983 Edwin Walder, CMG, FIPAA, President, Sydney Water Board 1983–1988 Gerry Gleeson, FIPAA, Head, NSW Premier’s Department 1989–1991 Ray Hodgkinson, FIPAA, Director, Land Titles Office 1992–1993 Alison Crook, AO, FIPAA, State Librarian, State Library of NSW 1993–1994 Percy Allan, AM, FIPAA, Secretary, NSW Treasury 1994–1999 Jane Diplock, AO, FIPAA, Director General, Department of Training and Education Coordination 1999–2002 Helen Bauer, FIPAA, Independent consultant 2002–2007 Andrew Cappie-Wood, FIPAA, Director General, NSW Department of Education and Training 2007–2009 John Lee, Director General, NSW Department of Premier and Cabinet 2009– Peter Achterstraat, FIPAA, Auditor General of NSW

The Institute of Public Administration Australia (NSW Division) is the peak independent professional association for public sector professionals in NSW. Connecting with IPAA NSW means connecting with some of the most influential people in the NSW public sector.

When you become a member of IPAA NSW you are immediately eligible to participate in high-level networking and you receive a host of quality products and services that will enhance your career.

Become part of a vigorous professional community committed to connecting people and ideas to improve the public sector.

As an IPAA NSW member you will: • hear key decision makers discuss the issues, challenges and directions that drive today’s public sector • share stimulating ideas that challenge conventional thinking • tap into the best of national and international public sector practice • meet colleagues at all levels from a diverse range of agencies, sectors and industries • stay informed by keeping abreast of new initiatives across the public sector • advance your career by attending our highly-rated professional development courses at a reduced cost • participate in Special Interest Groups that provide opportunities to explore issues in small groups at greater depth • read about what’s happening in government across Australia and the world.

Networking opportunities

ABOUT IPAA NSW

Why become a member of IPAA NSW?

IPAA NSW provides members with many important opportunities to meet and network with colleagues in the public sector, business and academia. All of our events provide members with the opportunity to network with other public sector professionals.

IPAA NSW also conducts the Practitioners’ Network, comprising Special Interest Groups (SIGs), the Young Professionals Network and Regional Networks. These groups host meetings and events throughout the year on specific areas of interest.

SIGs People, Performance and Culture The People, Performance and Culture SIG is concerned with developing organisational capacity within the public sector. It looks at human resources, professional development and cultural change.

Social Media – NEW The Social Media SIG is interested in citizen engagement through web 2.0 technologies.

It explores Facebook, Blogs, Wikis and other technologies that Government can use to improve community engagement.

Shared Services – NEW The Shared Services SIG is concerned with the provision of finance, procurement, human resources, facilities management and other shared services. The group shares experiences and looks at best practice across Australia and overseas.

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ABOUT IPAA NSW

Networks Young Professionals Network The Young Professionals Network is a group of members who work together to identify areas that will support the professional and personal development of tomorrow’s public sector leaders. It arranges events of special interest to those members who are 34 years of age and under.

Western Sydney Regional Network North Coast Regional Network The Western Sydney Regional Network aims to cater especially for those members of IPAA NSW working or living in western Sydney, while the North Coast group caters for members in northern NSW. The groups focus on matters of interest to public sector professionals in these regional areas.

Events Each year IPAA NSW holds a range of exciting and relevant events on current and emerging issues. These events are either free to members or provided to members at a significantly discounted rate.

Seminars and Master classes, featuring expert speakers and leaders on strategic topics of importance, are available to members at substantially discounted rates.

Special forums Special forums, premium events featuring pertinent speakers from Australia and overseas, are available to members at substantially discounted rates.

Publications and knowledge sharing IPAA NSW provides members with the following relevant publications and information sources, at no charge.

Australian Journal of Public Administration (AJPA) AJPA, Australia’s pre-eminent academic quarterly, examines public sector reform and policy directions.

Public Administration Today (Today)

Member Events

Today, a national publication for practitioners, incorporates short articles and case studies on current best practice.

Member forums

IPAA INK

Member forums, featuring pertinent speakers from Australia and overseas are provided free to members.

IPAA INK, exclusive to members, is the IPAA NSW quarterly newsletter that keeps you informed on what’s happening in NSW.

Special Interest Group events

ipaa byte

SIGs, small interactive events with experts in their fields, are provided free to members, who may also bring an accompanying guest.

Our e-newsletter, ipaa byte, is emailed exclusively to members fortnightly. It features up-to-date information on events, resources and opportunities.

Special Events Conferences IPAA NSW Conferences include the State Conference, the IPAA National Conference held in Sydney every seven years, and the National Investigations Symposium.

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Seminars and Master classes

www.nsw.ipaa.org.au The IPAA NSW website provides relevant and current information on all our services, plus papers, presentations and other publications, and links to the world’s best public administration websites.

Incentives

IPAA NSW is committed to developing the knowledge and skills of public sector professionals. Our events program provides members with professional development opportunities. Members also receive substantial discounts on all of our highquality training and development programs that are outlined throughout this guide.

Members are offered incentives for introducing colleagues to the Institute. The IPAA Chip program allows members to earn vouchers to the value of $25 for each new member who joins as a result of their referral. IPAA Chips can be redeemed for discounts on IPAA NSW events, courses and membership renewals. New members must nominate the referring member on their application form.

We offer public training programs in the Sydney CBD and in Parramatta. We also offer Customised Agency Programs wherever you may be situated.

You can achieve a host of qualifications through our training programs, ranging from the Graduate Certificate in Public Sector Management to a Diploma of Government in a range of disciplines. Here at IPAA NSW we aim to meet all of your professional development needs.

When you attend three training courses within a calendar year you become eligible for a training voucher to the value of $110 to be used towards your next IPAA NSW training course.

ABOUT IPAA NSW

Professional development

When you renew membership, you become eligible to use the postnominal letters MIPAA, in recognition of your professionalism and commitment to the Institute.

Members are eligible for nomination for the prestigious national award of National Fellow (FIPAA), first awarded in 1983. NSW currently boasts 46 FIPAAs.

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TESTIMONIALS

Member testimonials

Peter Shergold Macquarie Group Foundation Professor, the Centre for Social Impact “As a participant at many IPAA NSW events over recent years, I have been mightily impressed with the relevance of the issues addressed and the quality of them. IPAA – through its events, training, awards and resources – will be crucial in restoring the integrity and building the capability of the NSW Public Service.”

Penny Holloway General Manager, North Sydney Council “As a long-standing member of IPAA, I value my membership greatly.

It has enabled me to make and keep contacts across the public sector, and stay in touch with new ideas and developments in public administration and governance. IPAA provides a great link between professionals in different levels of government.”

Matthew Schroder Advisor, Executive Services, Public Sector Workforce Department of Premier and Cabinet “As a young professional working in the public service, I have found being a member of IPAA invaluable. The ability to connect with other young professionals and public servants right across the sector through IPAA is a great strength and benefit, both professionally and personally.“

Lesley Milbourne Director Governance, Department of Family and Community Services “Sometimes you can get isolated in your own little area of the public service, often because you are head down and busy and it seems a luxury to even think of sticking your head up for some ‘networking’ for example. Being involved with IPAA means you don’t have to do the hard work – a stream of relevant information, networks and opportunities is there for the taking. It’s great to be able to ‘attend’ presentations without leaving your computer screen and you know the subject matter will be public sector relevant.”

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B.S.B. Stevens, Premier of NSW (6 June 1935)

Illana Halliday FIPAA CEO, Aged and Community Services Association (NSW & ACT) “IPAA provides a safe and stimulating environment for public sector professionals from all three levels of government and the not-for-profit sector to explore topical issues in public service. The debate and discussion is lively, the learning programs professional and well run to suit our staff, and the flow of advice is free. I’ve been a member for over 20 years, regardless of my changing roles, and I’ve had good value every year.”

TESTIMONIALS

“...Good relations between the members of the different branches... are necessary for the efficient performance of... Public Servants...”

Claudine Lyons Manager Healthy Public Policy, NSW Health “IPAA Young Professionals is great. I’ve met a group of dynamic and fun young people from different agencies who are great to bounce ideas off and get advice from. I never would have met them otherwise but they make working in the public sector much more interesting.”

Peter Duncan Chief Executive, NSW Roads and Maritime “Being exposed to new ideas, debating topics, and challenging perspectives is what IPAA is all about. The suite of training programs and events provides a great opportunity for public sector professionals to connect, develop skills and share ideas. I particularly value the annual CEO & Young Professionals Breakfast – this ensures agency heads are both aware of and responsive to next-generation leaders.”

Julianne Sanders Manager, NSW Public Sector Workplace Giving, Department of Premier and Cabinet “I value my association with IPAA because it encourages innovation and creates an environment that allows member participation. In particular the annual conference, the wide variety of professional development courses on offer and the professional networking forums are extremely valuable. I encourage all public sector employees to become members of IPAA.”

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ABOUT IPAA NSW

For more information about any of these awards and to download application forms, go to our website at www.nsw.ipaa.org.au

Rewarding excellence: IPAA NSW awards IPAA NSW encourages excellence in the practice and study of public administration, government and related disciplines. We offer academic awards and awards for practitioners who display excellence in these areas.

IPAA Fellow The IPAA Fellow, the highest national award bestowed by the Institute, recognises an individual’s outstanding contribution to the study or practice of public administration.

Recipients of this prestigious award are entitled to use the postnominal letters ‘FIPAA’.

IPAA NSW Awards for individual excellence – NEW The Public Value Award The Public Value Award recognises an individual’s outstanding contribution to the creation of public value.

The Collaboration Award The Collaboration Award recognises an individual whose activity has transcended institutional barriers.

The Emerging Leader Award The Emerging Leader Award recognises an individual under the age of 35 years who has begun to demonstrate excellence in leadership.

The PSM Program IPAA NSW Award is awarded annually to the highest achieving NSW graduate in the nationally accredited Graduate Certificate, Public Sector Management Program.

University of Sydney Faculty of Government and International Relations The GC Remington Prize, in memory of the co-founder of IPAA NSW, is awarded in the Department of Government and International Relations to the most distinguished student in the study of government, especially in its administrative aspects.

Graduate School of Government The FA Bland Prize, in memory of the co-founder of IPAA NSW, is awarded to the student with the highest aggregate marks in Strategic Administration.

The Leadership Award

University of NSW

The Leadership Award recognises an individual who has demonstrated excellence in leadership.

The IPAA NSW prize is awarded to the student in Master of Policy Studies with the highest aggregate marks in policy analysis, information and research for policy and management, and policy in organisations.

The Building Talent Award The Building Talent Award recognises an individual who has demonstrated excellence in identifying, harnessing and encouraging talent.

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Public Sector Management Program

2011 Peter Achterstraat 2011 Illana Halliday 2011 Dr Kerry Schott 2010 Russell D. Grove PSM 2010 Mary Ann O’Loughlin 2010 Jane Woodruff 2009 Pamela Rutledge 2009 Peter Connelly 2008 Karin Callaghan 2007 Tim Farland 2006 Deborah Sanders 2005 Robyn Kruk AM 2004 Andrew Cappie-Wood 2004 Lisa Corbyn 2003 Percy Allan AM 2002 Carolyn Burlew 2002 David Richmond AO 2001 Carolyn Bloch 2001 Dr Hal Colebatch 2000 Helen Bauer 1999 Colleen Moore PSM 1998 Jan Smith PSM 1997 Dr Colin Gellatly AO 1996 Jane Diplock AO 1996 Leslie Quinnell AO

1995 Dr Helen Nelson 1995 George Bawtree 1994 Philip Wheeler PSM 1993 Alison Crook AO 1992 Richard Humphry AO 1988 Graham Pratt 1988 Martin Painter 1988 Pamela Grant 1988 Raymond Hodgkinson AM 1987 Norm Oakes AO 1985 Jack O’Donnell 1985 Richard Conolly AM 1983 Dr Ken Knight AM 1983 Edwin Walder 1983 Dr Ross Curnow 1983 Gerald Gleeson AC 1983 Jack Watson AM 1983 Lionel Milsop 1983 The Hon. Rae Else-Mitchell CMG, QC 1983 Thomas Kewley OAM 1983 Victor Cohen

REWARDING EXCELLENCE

National IPAA Fellows from NSW

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EVENTS CALENDAR

For more information on the IPAA NSW events program or to register for an event go to www.nsw.ipaa.org.au or phone IPAA NSW on 02 9228 5225.

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Events in 2012 Throughout 2012 IPAA NSW will host a range of events to provide information and networking opportunities for professionals within the public sector. Here is a small selection:

Recognition of Prior Learning (RPL) Would you like your work and life experience rewarded by receiving a nationally recognised qualification? We value your work and life experiences, projects you have completed, goals you have obtained and short courses you have attended.

IPAA NSW can assist you to convert your life experience to any of the following qualifications: • Diploma of Government PSP50104 • Diploma of Government (Financial Services) PSP50504 • Diploma of Government (Management) PSP51104 • Diploma of Government (Project Management) PSP51304 • Diploma of Government (Procurement and Contracting) PSP52510 • Diploma of Government (Policy Development) PSP51404 • Advanced Diploma of Government PSP60104 • Advanced Diploma of Government (Financial Management) PSP60304 • Advanced Diploma of Government (Management) PSP60504 • Advanced Diploma of Government (Procurement and Contracting) PSP61210 • Diploma of Management BSB51107 • Advanced Diploma of Management BSB60407 • Diploma of Purchasing BSB51507 • Certificate IV in Project Management BSB41507 • Certificate IV in Government (Procurement and Contracting) PSP42410

IPAA will be happy to arrange at no charge a five minute telephone consultation with one of our highly experienced consultants. Our no stress, time efficient recognition process will be explained to you.

Applicants are eligible for multiple qualifications. We encourage you to call to convert your life experience into one or more qualifications.

IPAA NSW is working in a partnering arrangement with Registered Training Organisation Major Training Services Pty Ltd (RTO ID No 90748).

Fees (incl. 10% GST) Portfolio based assessment for Certificate IV and Diploma level courses Non IPAA NSW members IPAA NSW members

$2,365 $2,310

Portfolio based assessment for Advanced Diploma level courses Non IPAA NSW members IPAA NSW members

$2,860 $2,805

Desk assessment for Certificate IV and Diploma level courses* Non IPAA NSW members IPAA NSW members

$2,915 $2,860

RECOGNITION OF PRIOR LEARNING

For more information on any of these options contact IPAA NSW via email info@nsw.ipaa.org.au or phone 02 9228 5225.

Desk assessment for Advanced Diploma level courses* Non IPAA NSW members IPAA NSW members

$3,245 $3,190

• Diploma of Project Management BSB51407

Phone IPAA NSW on (02) 9228 5225, or see our website at www.nsw.ipaa.org.au for more information.

• Diploma of Human Resource Management BSB50607

*

The fees quoted are for assessment in the Sydney Metropolitan area; if you wish to undertake a desk assessment in a regional area, you will be invoiced for travel costs (at the actual rate) for an assessment officer to visit your location.

21

QUALIFICATIONS

Qualifications

Diplomas

Graduate Certificate

IPAA NSW, in a partnering arrangement with two Registered Training Organisations (RTO) Major Training Services Pty Ltd (RTO ID No 90748) and Harris Bromly Pty Ltd (RTO ID No 90182) offers a range of nationally recognised public sector qualifications as public programs that include:

IPAA NSW, on behalf of NSW Department of Premier and Cabinet, offers the nationally accredited Public Sector Management Program. Graduates achieve a Graduate Certificate in Public Sector Management from Flinders University SA. The PSMP is conducted as a public workshop in the Sydney CBD.

• Diploma of Government (Policy Development) PSP51404 • Diploma of Government (Financial Services) PSP50504 • Diploma of Government (Project Management) PSP51304 • Diploma of Government (Management) PSP51104 These qualifications are available for individual registrants through public workshops in Sydney or can be delivered in the workplace. Workplace delivery as a Customised Agency Program can incorporate agency policy and procedures and work based projects specific to the agency.

22

23

If you like this course you could also consider: Budgeting in the NSW Government context Financial management: fundamentals for the NSW public sector

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Accounting for Non-Accountants Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

Management of an organisation’s finances requires complete, accurate and timely accounting information.

A starting point for good financial management is reliable accounting information. More and more line, operational and program managers are being required to input data, approve transactions and review the information contained within modern financial management systems. The aim of this course is to provide participants with practical skills in the accounting and finance processes required when using modern financial management systems.

Attendees will be able to:

Course Content This course includes understanding the language and elements of accounting, namely assets, liabilities, incomes, expenses and equity, and identifying the structure and operation of modern financial management systems – including the general ledger, journals and the chart of accounts. The course identifies the processes of accounting, and the why and how of recording day to day transactions. It looks at recording month end and year end adjustments – including accruals, prepayments and depreciation. Participants learn about reconciling accounts in the general ledger and about the linkage from purchase orders and contracts to invoices and expenditure.

• identify the elements of accounting • record day to day transactions affecting assets, liabilities, expenses, revenues and equity in a double entry system • record month end and year end accrual adjustments • reconcile accounts in the general ledger, particularly cash balances and bank accounts • identify the linkages between procurement and financial management systems • account for purchase and expenditure transactions • account for employee entitlements • account for asset acquisitions and depreciation.

Benefits to you • enhanced understanding of the accounting processes that go on inside modern financial systems like SAP, Oracle, FinanceOne, Sage and MYOB • practical descriptions of the controls and key reconciliations needed for complete, accurate and reliable financial information • checklists and templates that can be applied back in the workplace

Benefits to the organisation • greater confidence in the completeness, accuracy and reliability of internally produced financial reports

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

24

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Finance: analysing and interpreting reports from finance Financial management: fundamentals for the NSW public sector

Budgeting in the NSW Government context ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop focuses on the big picture of NSW Government finance and on what is needed to develop budgets that work. It is aimed at operational managers responsible for setting and managing the budget of a business unit or cost centre within an agency or state-owned corporation, and at finance and administration staff who prepare budget information and support management in planning and decision making.

Attendees will be able to:

Course Content This workshop explores how the big-picture budget process operates, how this process impacts on agencies and their budget development process and the challenges involved in monitoring and managing a budget through its lifecycle.

PRE-COURSE REQUIREMENTS

Participants are required to bring highlighters and a calculator to the workshop.

CLASS SIZE: 20

• describe the key elements of the NSW Government planning and budgeting framework • explain how funding mechanisms operate in the NSW Government environment • understand and explain the role of Results and Services Plans in the NSW budget process • plan a business unit budget • monitor and manage a business unit budget • investigate budget variances • interpret budget reports • explain budget terms.

Benefits to you • introduction to key elements of the NSW Government financial management framework and the performance budgeting reform agenda • public sector budgeting skills

Benefits to the organisation • improved knowledge of the role of planning and performance information in the NSW Government financial framework • greater efficiency and effectiveness in agency operations

COSTS^

FACILITATOR/S

Paul Barnes

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE

Parkroyal Parramatta

DATE

15MAR

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

25

If you like this course you could also consider: Gateway familiarisation workshop Gateway reviewer simulation workshop

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Building a credible business case Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop supports the NSW Government's Gateway Review System and is designed to assist agencies preparing business cases, especially for projects to be submitted for a Gateway Review.

This two-day workshop focuses on the thinking and processes required to develop a business case for funding. It takes participants from a strategic view of the problem or opportunity, to considerations for evaluating options, to ensuring appropriate coverage of key business case success factors. Whether the project is for capital developments, information systems or goods and services, superior business case development skills are an asset. During the workshop, participants discuss and apply business case principles to a case study, and are invited to share their own real-life examples.

Attendees will be able to:

Course Content

• skills in developing a business case • confidence in the credibility and consistency of your business cases and improved assessment of risk • understanding of the Gateway review business case requirements

This workshop explores the key elements that contribute to a robust business case including a summary of the Gateway Review System, the preliminary business case versus the final business case, strategic and policy alignment, service delivery options, sustainability considerations, risk, value for money – economic and financial appraisal, documenting stakeholder, change and project management capability and presenting the business case for review and funding.

CLASS SIZE: 20

26

• write the ‘right’ business case in an appropriate style • understand the requirements of, and connection between, business case guidelines and the Gateway review process • align their business case with their Results and Services Plan or statement of business intent • align with the State Plan and State Infrastructure Plan • be confident that their project will effectively address the service need • adequately cover the critical elements that deliver the project outcomes • write an executive summary that will sell their case.

Benefits to you

Benefits to the organisation • greater understanding of what needs to be covered in a business case and improved prospects of achieving project and service delivery outcomes • alignment of business case options with the Results and Services Plan or statement of business intent • greater objectivity in selecting the best business case option

COSTS^

FACILITATOR/S

Caroline Hawkless, Janelle Wallace

MEMBER

$1408

LENGTH

Two Days

GROUP BOOKING

$1430

TIME

9.00am - 5.00pm

NON-MEMBER

$1474

VENUE

Christie Conference Centre

DATE

05JUN + 06JUN, 19NOV + 20NOV

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Budgeting in the NSW Government context Cost-benefit analysis

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Building and managing your budget Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

Today’s budgets must be intrinsically linked to the strategic aims and plans of the organisation as well as be dynamic in order to achieve realistic financial results.

Line and operational managers need to play a greater role in planning and budget development. This role really requires non-financial managers to be able to detail the key budget assumptions and budget-drivers that underpin the budget. The aim of this course is to provide participants with an opportunity to better understand the planning drivers and key assumptions that underpin budget development and the key tools to be applied in monitoring, managing and forecasting budget outcomes.

Attendees will be able to:

Course Content This course includes understanding the alternative approaches to budgeting and budget models, identifying the elements of key budget elements, linking planning to budgeting and identifying the planning variables and assumptions that need to be documented in order to build the budget. It looks at managing budget risks and applying alternative approaches to budgeting and forecasting. The course examines taking active management of the balance sheet and implementing budget management strategies.

• describe the role and elements of the overall budget and identify the key budget elements - revenues, expenses and cash flows • identify the planning variables and assumptions needed in building the budget • phase or roll the budget – allocating the budget across the year and rolling the budget forward into future years • develop key indicators to monitor budget performance • identify implications and corrective actions for significant variations from budget, including re forecasting the budget and rolling the budget • develop strategies for better balance sheet management.

Benefits to you • practical descriptions of the budgeting and forecasting tools – based on the underlying budget assumptions and budget drivers • checklists and templates that can be applied back in the workplace

Benefits to the organisation • more relevant budgets based on aligning plans and budgets • greater confidence in the variance analysis with explanations being based on changes in underlying assumptions and budget drivers

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

27

If you like this course you could also consider: Leadership and personality: who you are and how to lead Managing for improved performance

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Bullying and harassment prevention Maps to Capability Stream: Direction

Overview

Course Outcomes

‘… It is estimated that 350,000 people in Australia currently experience bullying in the workplace, with costs of up to $3 billion a year in sick leave, absenteeism, staff turnover, low productivity, legal action, worker’s compensation and social security.’ (McCarthy P, Beyond Bullying Association, 2001) This is an interactive workshop that explains why there needs to be zero tolerance for bullying and harassment.

Attendees will be able to:

Course Content This workshop provides strategies for identifying, handling and preventing bullying and harassment in the workplace.

• understand and explain the need for zero tolerance of bullying and harassment • recognise what is bullying and harassment and what is not • assess the risks of bullying and harassment in their organisation and team • act effectively if they suspect bullying and harassment • know what an organisation and a team leader need to do to prevent bullying and harassment • handle complaints and grievances effectively, fairly and in line with legal requirements.

Benefits to you • skills and knowledge to advise senior management about the steps they need to take to prevent bullying and harassment and why they need to do so • ability to prevent bullying and harassment and to intervene effectively and appropriately • understanding of effective written grievance procedures and capacity to handle a bullying or harassment complaint or grievance

Benefits to the organisation • bullying/harassment prevention strategy • ability to assess the organisation's grievance procedures against the minimum legal requirements and best practice • less bullying and harassment resulting in increased productivity and a reduction in complaint-related internal and external costs

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

28

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Inside government Merit selection in the NSW public sector

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Capability Framework: how it works ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

The NSW Public Sector Capability Framework provides a common and consistent description of the skills, knowledge and abilities that are relevant to all NSW public sector staff. The session provides an introduction to public sector capabilities and the Capability Framework.

Attendees will be able to:

Course Content Participants find out what the NSW public sector capabilities are and how their organisation can use them in designing, describing and evaluating jobs, recruiting and selecting the right people for jobs, and building workforce performance. This workshop helps organisations target investments in learning and development, and workforce planning and succession management.

• understand what capabilities are • understand what the NSW Public Sector Capability Framework is and why it was developed • know how to use capabilities and the Capability Framework • know where to get further information about public sector capabilities and their application.

Benefits to you • improved understanding of capabilities and the application of the Capability Framework • greater confidence in explaining to executive and staff about public sector capabilities and their application • improved understanding of where to seek further information and assistance in using public sector capabilities and the Capability Framework

Benefits to the organisation

PRE-COURSE REQUIREMENTS

Awareness of the NSW Public Sector Capability Framework

• improved confidence of managers and human resource practitioners in using capabilities and the Capability Framework in workforce management processes • greater and more consistent use of the NSW Public Sector Capability Framework across the organisation and the sector • consistent and more systematic approach to workforce management in the organisation

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

29

If you like this course you could also consider: Interpersonal skills Leadership and personality: who you are and how to lead

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Coaching skills for team leaders Maps to Capability Stream: Direction, Capacity to deliver

Overview

Course Outcomes

This workshop expands participants' management skills and enables them to help staff fulfil their potential.

This workshop teaches the skills of coaching to improve work performance.

Attendees will be able to:

Course Content This workshop offers an opportunity to learn how to effectively manage team performance, to assist the career advancement of staff and to hold meaningful coaching conversations in order to improve work performance and productivity.

• recognise when it is appropriate to use coaching to improve work performance • identify the characteristics of an effective coach • understand the coaching process and apply the GROW model of coaching • conduct effective coaching conversations and ask appropriate coaching questions • improve communication and listening skills • understand the differences in adult learning styles and apply this knowledge to the coaching process • tackle performance management challenges through coaching • understand the benefits of coaching in staff development.

Benefits to you • increased effectiveness as a manager, supervisor and team leader • improved interpersonal skills

Benefits to the organisation • managers, supervisors and team leaders are able to effectively manage the performance and development of employees

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

30

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Writing: punctuation and grammar Writing plain English

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Communicating with assertiveness for ESL professionals Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This course develops skills in spoken and written English for participants for whom English is a second language. Participants engage in an active workshop where they are given tools to improve their speaking skills, writing skills and confidence. The course teaches techniques and scaffolds to deliver a clear message in speaking and writing.

Attendees will be able to:

Course Content The course teaches speaking and presentation skills for overseas born professionals. Participants learn how to: deliver information that is clearly understood; develop fluency and confidence when making business presentations; develop the power of effective listening techniques; and form coherent answers to questions.

They learn how to email in English in a business context.

Australian business culture and social practices in Australia are explored.

• develop speaking and presentation skills in business settings • improve business language literacy • improve spoken articulation • gain confidence in written communications • examine voice, tone and pronunciation • understand the purpose of different types of questions • learn how to answer questions with confidence • recognise and correct inconsistencies in presentation styles.

Benefits to you • more confidence in speaking and presenting in the business context • improved speaking skills • improved writing skills

Benefits to the organisation • better communication within teams • clear communication to clients • improved personal confidence of staff

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

31

If you like this course you could also consider: Project management: advanced Results and services plans: developing results logic

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Contract management: how to be effective Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This program improves participants’ contract management capabilities, leading to improved contractual outcomes for the agency and reduced costs through effective contract management.

Attendees will be able to:

Course Content This program focuses on the key skills necessary to ensure that contracts achieve successful outcomes.

Participants learn about and apply all key aspects of contemporary contract management, including legal issues, contract management planning, managing disputes and risk management. The program has a practical focus with participants practising in groups the techniques learnt in the program.

• understand the role of contracting in the contemporary NSW public sector and government-owned corporations • plan an effective contract strategy • understand the legal fundamentals in contracting • identify the key terms and conditions in a contract • administer contract variations • monitor and manage contract performance.

Benefits to you • improved knowledge of contract management tasks and processes • enhanced skills to ensure successful contract outcomes and an ability to deal effectively with contractors

Benefits to the organisation • improved contract management, leading to improved contractual outcomes for the agency • reduced costs through effective contract management

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

32

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Building a credible business case Economics for non-economists: an introduction

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Corporate governance Maps to Capability Stream: Direction

Overview

Course Outcomes

This workshop looks at a range of strategies and tools designed to increase the effectiveness of a board as a group, and board members as individuals.

Attendees will be able to:

Course Content This workshop gives participants new skills in board operations. It provides strategies and tools to increase the effectiveness of a board and individual board members.

• select processes for effective governance in line with legislative expectations • identify tools and techniques to achieve strategic alignment • establish mechanisms for better communicating with a range of stakeholders, within the board, within the organisation, and externally • identify activities that facilitate buy-in and commitment from directors and senior executives.

Benefits to you • broader understanding of the complexity of governance within a legislative framework • better understanding of the implications and benefits of effective communication • more confidence in board operations

Benefits to the organisation • healthier, more effective organisation more aligned to its strategic vision • key players more aligned to the importance of effective governance

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

33

If you like this course you could also consider: Diploma of Government (Financial Services) PSP50504 Budgeting in the NSW Government context

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Cost-benefit analysis ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This two-day workshop covers the principles and practice of cost-benefit analysis (CBA). It includes basic and more advanced concepts and practical case studies.

Attendees will be able to:

Course Content The workshop is delivered as a series of sessions each day. Each session contains a lecture on core principles of CBA and case studies.

PRE-COURSE REQUIREMENTS

Those with no economic background should first attend the workshop, ‘Economics for noneconomists: an introduction’.

• understand cost-benefit analysis • know valuation principles • value benefits in practice • understand further valuation issues • have knowledge of social welfare, efficiency and equity • effectively apply discount rates and the treatment of time • understand risk and uncertainty • provide CBA and alternative economic evaluation methods.

Benefits to you • understanding of CBA principles and practice • greater knowledge about processes and definitions used in cost-benefit analysis • ability to identify risk and how risk impacts on services

Benefits to the organisation • staff will have a better understanding of cost-benefit of government • increased awareness of how cost-benefit analysis is applied across government • staff can better identify and plan for risks

CLASS SIZE: 22

34

COSTS^

FACILITATOR/S

Dr Peter Abelson

MEMBER

$1067

LENGTH

Two Days

GROUP BOOKING

$1100

TIME

9.00am - 5.00pm

NON-MEMBER

$1133

VENUE

Christie Conference Centre

DATE

15MAY + 16MAY, 08AUG + 09AUG

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Essentials for new managers Effective stakeholder engagement: an introduction

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Customer service: four steps to being sensational Maps to Capability Stream: Organisational Culture, Capacity to deliver

Overview

Course Outcomes

This program helps service providers at all levels develop and apply the skills necessary to ensure superior customer service and satisfaction.

Attendees will be able to:

Course Content The workshop offers a process for organising customer interaction into a logical sequence of events. It gives a behaviourally based technique for interacting with customers, giving service providers the flexibility to discover and meet individual customers' needs.

• apply effective self-management techniques and build self-confidence • effectively use listening, questioning and empathy skills • protect the customer relationship whilst adhering to the company’s policy and procedures • work with customers in positive to neutral conditions, and with potentially negative and emotionally charged customer situations • communicate their role, and access the risks and potential opportunities in creating and sustaining customer satisfaction • work effectively with customers.

Benefits to you • confidence in dealing with customers • ability to manage negative customer experiences and turn them into positive outcomes

Benefits to the organisation • increased customer service and satisfaction • skilled staff who are able to deal with any customer situation positively

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

35

If you like this course you could also consider: Negotiation and conflict resolution skills Expanding your leadership capabilities

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Dealing with difficult situations and behaviours ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Direction, Capacity to deliver

Overview

Course Outcomes

This workshop is for people who might be struggling with particularly challenging or contentious issues that need to be resolved. Participants learn practical skills and strategies that help strengthen their effectiveness and confidence in dealing with people who are acting in ways that are difficult.

Attendees will be able to:

Course Content This engaging and pragmatic program builds insights and confidence in dealing with difficult issues and behaviours. It helps participants to assess the effectiveness of their current approaches, and to find and use more productive strategies. It contains important insights into why people sometimes behave in a difficult way, and practical strategies for what can be done about it. During the program, participants apply these insights to their own examples and develop strategies they can use immediately.

PRE-COURSE REQUIREMENTS

Participants are invited to bring an example of a difficult issue or behaviour they would like to resolve or manage.

• recognise commonly used strategies for dealing with difficult issues, and choose and use the most effective strategy • use a structured approach for identifying and planning effective solutions • set themselves up for success • manage the emotional dynamics of people’s frustration and anger • help others become more willing to cooperate • recognise the drivers of particularly difficult behaviours, and determine what they can do about them • explore key insights into how to change people’s behaviours, and plan interventions to achieve the desired changes • deal better with negativity and resistance.

Benefits to you • experience in a range of skills and strategies that you can implement immediately in the workplace • ability to deal better with difficult issues and behaviours outside and inside the organisation • development of your own individual Action Plan to help you deal effectively with a difficult issue or behaviour of your choosing

Benefits to the organisation • challenging and intractable problems resolved more quickly and effectively • complaints, grievances and staff stress levels reduced • building of staff capacity to develop and implement effective solutions to contentious situations

CLASS SIZE: 20

36

COSTS^

FACILITATOR/S

Phillip Hart

MEMBER

$1012

LENGTH

Two Days

GROUP BOOKING

$1034

TIME

9.00am - 5.00pm

NON-MEMBER

$1078

VENUE

Christie Conference Centre

DATE

02APR + 03APR

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Inside government Diploma of Government (Policy Development) PSP51404

Developing and writing operational policies and procedures Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This course offers a practical guide on how to write clear, concise policy and procedures to deliver services or implement new government policy. Participants learn to translate high-level policy into workable operations and understand how to develop a business case. They identify stakeholders, build communication to develop and implement a new policy/procedure and use project management skills to implement and evaluate the operation of the policy/procedure.

Attendees will be able to:

Course Content This practical course helps participants develop, write and implement clear operational policies and procedures. Participants use real life government scenarios and work on their own policies to implement them successfully, including developing a business plan and stakeholder management. They also learn to apply the principles of project management to implement the new policy or procedure.

• identify when organisational policy and procedures need to be developed, changed or improved • plan operations to gain maximum impact from policy initiatives • gather evidence and information needed to support and develop policy recommendations and options • understand the need to identify, consult and communicate with stakeholders • plan and implement communication with stakeholders • develop a business plan • communicate policies and procedures in a clear, structured and concise way • review and evaluate how policy or procedures are working.

Benefits to you • better writing, planning and consultation skills • useful models and templates • sound framework and models for writing briefs

Benefits to the organisation • productivity savings by reducing editing and rewriting time • clear and practical procedures that reduce problems and errors in implementation • increased staff skills and confidence

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Elizabeth Fletcher, Gail Gregory

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE

Christie Conference Centre

DATE

16FEB, 14MAR, 13NOV

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

37

If you like this course you could also consider: Cost-benefit analysis Finance for non-financial managers

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Developing business acumen ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop builds awareness and understanding of business acumen. Incorporating a strategic management online tool, the workshop addresses issues directly related to participants’ roles within the public sector.

Attendees will be able to:

Course Content The workshop covers the basic principles of business acumen, including an overview of the key strategy tools and vital economic models, the fiduciary responsibilities of managers and how overall performance can best be linked to operating activities, and gives an explanation of the importance and application of break even, operating leverage, and capital budgeting. The workshop is highly interactive with participants grounding their knowledge through interaction in an online strategic environment.

PRE-COURSE REQUIREMENTS

Participants are asked to bring a laptop to the workshop.

• understand the economic and competitive environments • operate with financial accountability for line managers and supervisors • operate with KPIs and link them to financial KPIs • determine break-even analysis and the importance of fixed and variable costs • know how to make investment and capital budget decisions.

Benefits to you • improved understanding of how better strategic management decisions can be made in challenging economic and competitive environments • thorough understanding of three main financial statements of an organisation and the links between operation and financial key performance indicators (KPIs) • understanding of the role, methodology, risk and importance of capital budgeting decisions

Benefits to the organisation • staff will be more aware of the financial impact on the organisation of strategic and tactical decisions • improved overall business decision making and results • better understanding of budget responsibility and financial statements

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

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Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Teams: utilising individual differences for high performance Leadership and personality: who you are and how to lead

Developing high-performing teams Maps to Capability Stream: Organisational Culture, Direction

Overview

Course Outcomes

This program enables participants to develop practical skills to enhance team performance. Focus will be on building trust, communication and conflict management, commitment, accountability and gaining results. The key areas of this program include: Getting to know you, getting to know me; Building trust; Communicating and managing conflict; Building commitment; Developing accountability; and Focusing on results.

Attendees will be able to:

Course Content The program is customised to address the needs of the organisation. It might need to be lengthened for teams experiencing such difficulties as low morale, poor motivation or poor productivity, unresolved conflicts and tensions, or continual escalation of issues.

• understand themselves and the individuals within the team • trust their team members • communicate effectively with all members within their team • share a common vision • develop team accountability measures • focus on results.

Benefits to you • skills and techniques for improved effectiveness • improved awareness and understanding of self and the team • increased confidence and motivation

Benefits to the organisation • improved effectiveness and productivity of the team • improved cohesiveness and capability in the team

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

39

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Cost-benefit analysis Financial management: fundamentals for the NSW public sector

Diploma of Government (Financial Services) PSP50504 Maps to Capability Stream: Capacity to deliver

Overview

Course outline

The Diploma of Government (Financial Services) PSP50504 explores accounting and financial management in the context of the NSW Government financial framework. This qualification is targeted at finance managers in NSW Government agencies and state-owned corporations, line managers with financial responsibilities who wish to extend their financial knowledge, experienced managers seeking to formalise their skills and knowledge through a qualification and managers seeking to develop and attain capability in skills/knowledge and qualifications in financial management.

Below is an overview of the units covered in this course.

Please note that a briefing for the Recognition of Prior Learning (RPL) process is included in the course.

Participants are also provided with a comprehensive guide to the RPL process and learning resources so that they can prepare appropriately.

Learning approach

FNSACCT501B Provide financial and business performance information

This course maximises the opportunities for selfdirected learning and action research to develop participants’ knowledge, skills and attributes while achieving the learning outcomes of the course.

The course encompasses a mixture of five days of face-to-face training, work-based activities, assessments and an option to demonstrate previous experience and knowledge through the Recognition of Prior Learning (RPL) process to obtain a full diploma qualification.

Assessment Assessment is conducted through a series of workplacebased activities. The practical focus enables participants to demonstrate the financial and accounting skills and knowledge obtained on the course. Some assessment tasks are completed during the course; however, out-of-hours work is required. One assessment element requires a degree of research, which is completed back in the workplace.

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Five-day workshop PSPFIN501A Apply public sector financial policies and processes FNSACCT402B Produce job costing information

FNSACCT503A Manage budgets and forecasts FNSACCT507B Provide management accounting information PSPGOV504B Undertake research and analysis

Recognition of Prior Learning (RPL) PSPETHC501B Promote the values and ethos of public service PSPGOV505A Promote diversity PSPLEGN501B Promote compliance with legislation in the public sector PSPOHS501A Monitor and maintain workplace safety PSPGOV512A Use complex workplace communications strategies

To register go to www.nsw.ipaa.org.au

Course Content

Benefits to you

This NSW Government-specific course builds a comprehensive framework for effective financial management. It provides participants with the key competencies required for contemporary financial management.

• ability to prepare accurate budgets • greater awareness of the NSW Government financial framework • ability to operate with a higher level of financial acumen

Benefits to the organisation

Course Outcomes Attendees will be able to: • understand financial management • have an understanding of the financial framework • know how Results and Services plans effect financial performance • understand accrual accounting fundamentals • assess financial performance • prepare a budget • perform effective and complex communications • cost a service.

• staff who have formal financial skills • better managed budgets • greater financial accountability

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No 90748).

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Paul Barnes, David Hurrell

MEMBER

$3300

LENGTH

Five Days

GROUP BOOKING

$3410

TIME

9.00am - 5.00pm

NON-MEMBER

$3520

VENUE

Christie Conference Centre

DATE

20-22AUG + 19-20SEP

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

41

If you like this course you could also consider: Leadership and personality: who you are and how to lead Strategic thinking: resolving vital business challenges

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Diploma of Government (Management) PSP51104 ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Organisational Culture, Direction

Overview

Course outline

This diploma program helps participants to improve their understanding of how people work, develop key leadership and management capabilities including how to develop and foster relationships that contribute to improved outcomes, manage resistance and lead change. The program provides the opportunity to develop practical skills that can be applied immediately in a collegial learning environment.

Below is an overview of the units covered in this course.

Please note that a briefing for the Recognition of Prior Learning (RPL) process is included in the course.

Participants are also provided with an RPL guide so that they can prepare appropriately.

Learning approach This course maximises the opportunities for selfdirected learning and action research to develop participants’ knowledge, skills and attributes while achieving the learning outcomes of the course.

PSPGOV508A Manage conflict PSPGOV512A Use complex workplace communication strategies PSPGOV519A Manage performance

The course encompasses a mixture of five days of face-to-face training, work-based activities, assessments and an option to demonstrate previous experience and knowledge through the Recognition of Prior Learning (RPL) process to obtain a full diploma qualification.

PSPGOV511A Provide leadership

Assessment

Recognition of Prior Learning (RPL)

Assessment is conducted through a series of workplace-based activities. The practical focus enables participants to demonstrate the management skills and knowledge obtained on the course. Some assessment tasks are completed during the course; however, out-of-hours work is required. One assessment element requires a degree of research, which is to be completed back in the workplace.

PRE-COURSE REQUIREMENTS

Pre-course readings Pre-course EQ questionnaire activity

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Five-day workshop

PSPGOV516A Develop and use emotional intelligence PSPGOV514A Facilitate change

PSPETHC501B Promote the values and ethos of public service PSPLEGN501B Promote compliance with legislation in the public sector PSPOHS501A Monitor and maintain workplace safety PSPGOV502B Develop client services PSPGOV505A Promote diversity

To register go to www.nsw.ipaa.org.au

Course Content

Benefits to you

This NSW Government-specific course provides skills and knowledge for the effective management of teams and individuals.

• detailed understanding of management styles and their application • staff managed more effectively • increased productivity

Course Outcomes

Benefits to the organisation

Attendees will be able to: • identify and assess conflict situations and implement strategies to resolve conflict • use emotional intelligence to maximise team outcomes and contribute to the development of cooperative, high performance workgroups • plan for the introduction of change • provide leadership, direction and guidance • link individual/workgroup activities to organisational goals • develop a range of communication strategies • set performance standards expectations and measure performance achievements • promote ethical standards.

• improved knowledge of management requirements • improved monitoring and management of staff • improved organisational outcomes

This course is delivered in a partnering arrangement with Harris Bromly Pty Ltd (RTO ID No 90182) and Major Training Services Pty Ltd (RTO ID No 90748).

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Bernadette Harris

MEMBER

$3300

LENGTH

Five Days

GROUP BOOKING

$3410

TIME

9.00am - 5.00pm

NON-MEMBER

$3520

VENUE

Bligh House

DATE

07-09MAY + 14-15JUN, 29-31OCT + 29-30NOV

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

43

If you like this course you could also consider: Developing and writing operational policies and procedures Diploma of Government (Project Management) PSP51304

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Diploma of Government (Policy Development) PSP51404 ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Capacity to deliver

Overview This diploma equips participants to face future professional and practical policy analysis challenges.

This qualification is targeted at current government senior policy officers/analysts, project and program managers, planners and research officers wanting to formalise their skills and knowledge through a nationally recognised qualification or aspiring government policy officers/ analysers seeking to develop and attain capability in skills/knowledge and qualifications in policy development.

Learning approach This course maximises the opportunities for self-directed learning and action research to develop participants’ knowledge, skills and attributes while achieving the learning outcomes of the course.

The course encompasses a mixture of five days of face-to-face training, work-based activities, assessments and an option to demonstrate previous experience and knowledge through the Recognition of Prior Learning (RPL) process to obtain a full diploma qualification.

Below is an overview of the units covered in this course.

Please note that a briefing for the Recognition of Prior Learning (RPL) process is included in the course.

Participants are also provided with a comprehensive guide to the RPL process and learning resources so that they can prepare appropriately.

Five-day workshop PSPGOV504B Undertake research and analysis PSPPOL501A Develop organisational policy PSPPOL502A Advise on organisational policy PSPPOL601A Develop public policy PSPPOL602A Provide policy advice PSPGOV515A Develop and use political nous PSPGOV512A Use complex workplace communication strategies

Assessment

Recognition of Prior Learning (RPL)

Assessment is conducted through a series of workplace-based activities. The practical focus enables participants to demonstrate the policy development skills and knowledge obtained in the course. Some assessment tasks are completed during the course; however, out-of-hours work is required. One assessment element requires a degree of research, which is to be completed back in the workplace.

PSPETHC501B Promote the values and ethos of public service

Course outline PRE-COURSE REQUIREMENTS

PSPGOV505A Promote diversity PSPLEGN501B Promote compliance with legislation in the public sector PSPOHS501A Monitor and maintain workplace safety

A working knowledge of public policy

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To register go to www.nsw.ipaa.org.au

Course Content

Benefits to you

The diploma draws on academic, professional and multimedia materials from New South Wales, the Commonwealth and international jurisdictions.

• ability to analyse the importance of the political context for public sector policy making • framework and a methodology for doing policy in the public sector, and ability to determine what research and evidence will support policy work in the public sector • ability to manage stakeholder consultation and to manage policy advice to a decision point

Course Outcomes Attendees will be able to: • formulate policy • define problems • set agendas • manage stakeholders • prepare policy briefings • analyse policy performance, evaluation and implementation.

Benefits to the organisation • increased policy skills that are more responsive to political change, future issues and challenges • better targeting of research, and delivery of evidence-based decision making • clearer communication with stakeholders about strategic and policy directions

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No 90748).

CLASS SIZE: 22

COSTS^

FACILITATOR/S

Dr Randal Stewart

MEMBER

$3300

LENGTH

Five Days

GROUP BOOKING

$3410

TIME

9.00am - 5.00pm

NON-MEMBER

$3520

VENUE

Christie Conference Centre

DATE

15-17AUG + 17-18SEP

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

45

If you like this course you could also consider: Diploma of Government (Management) PSP51104 Effective stakeholder engagement: an introduction

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Diploma of Government (Project Management) PSP51304 Maps to Capability Stream: Capacity to deliver

Overview

Course outline

This diploma is a highly valuable, nationally recognised qualification that equips participants to co-ordinate and manage complex projects within a NSW Government and state owned corporation setting. The program is NSW Government-specific and provides participants with comprehensive and contemporary project management skills for effective project management.

Below is an overview of the units covered in this course.

Please note that a briefing for the Recognition of Prior Learning (RPL) process is included in the course.

Participants are also provided with a comprehensive guide to the RPL process and learning resources so that they can prepare appropriately.

Learning approach This course maximises the opportunities for selfdirected learning and action research to develop participants’ knowledge, skills and attributes while achieving the learning outcomes of the course.

The course encompasses a mixture of five days of face-to-face training, work-based activities, assessments and an option to demonstrate previous experience and knowledge through the Recognition of Prior Learning (RPL) process to obtain a full diploma qualification.

Five-day workshop PSPPM501B Design complex projects PSPPM502B Manage complex projects PSPPM503B Close complex projects PSPGOV512A Use complex workplace communications strategies PSPGOV504B Undertake research and analysis PSPGOV517A Coordinate risk management

Assessment Assessment for the units delivered face to face is conducted through a series of projects many of which are completed during the training. The major project is conducted in the workplace and has a practical focus which enables participants to demonstrate the management skills and knowledge developed during the course.

The units covered by Recognition of Prior Learning are assessed using a portfolio.

BSBPM509A Manage project procurement

Recognition of Prior Learning (RPL) PSPETHC501B Promote the values and ethos of public service PSPGOV505A Promote diversity PSPLEGN501B Promote compliance with legislation in the public sector PSPOHS501A Monitor and maintain workplace safety

46

To register go to www.nsw.ipaa.org.au

Course Content

Benefits to you

Participants learn contemporary project management skills. The program covers the key competencies required for independent and self-directed work as a project manager.

• detailed understanding of project management terms and skills, and their application • working knowledge of the key project management concepts • effective control and management of a project

Course Outcomes

Benefits to the organisation

Attendees will be able to: • scope a project • use research and analysis techniques • undertake stakeholder communication and consultation • assess and manage risk • apply project planning, tools, techniques and resource management to projects • understand project communication strategies and manage project procurement • monitor and manage project progress • close projects and evaluate project outcomes.

• improved knowledge of project management • improved monitoring and management of projects • improved project outcomes

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No 90748).

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Patricia Healy

MEMBER

$3300

LENGTH

Five Days

GROUP BOOKING

$3410

TIME

9.00am - 5.00pm

NON-MEMBER

$3520

VENUE 1

Bligh House 14-16MAY + 18-19JUN,

VENUE 2

Christie Conference Centre 17-19OCT + 22-23NOV

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

47

If you like this course you could also consider: Coaching skills for team leaders Leadership and personality: who you are and how to lead

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Diploma of Human Resources Management BSB50607 ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Organisational Culture, Direction

Overview

Units in the Program

The Diploma of Human Resources Management program is designed for HR administrators, HR specialists and managers. This is a generalist course and participants can come from any industry or organisation. Human resource management encompasses a wide range of knowledge and managerial skills. This course covers the breadth of the role – from workplace planning, through recruitment, selection and induction of staff to employee negotiations, including the IR environment and performance management systems. Case studies draw on the public service and government contexts.

There are 8 Units in the Program (3 Required + 5 Elective)

Learning approach This course draws on a text that has been written for the Australian HR practitioner. Participants receive the reference text prior to the course for pre-reading.

The course delivery is over 8 days, face-to-face, in two blocks of 4 consecutive days. There is a 10 week gap in between blocks with participants completing readings and project based exercises to put the theory into practice.

BSBHRM501A Manage human resource services BSBHRM503A Manage performance management systems BSBHRM504A Manage workforce planning

Elective BSBHRM505A Manage remuneration and employee benefits BSBHRM506A Manage recruitment, selection and induction processes BSBLED502A Manage programs that promote personal effectiveness BSBWRK509A Manage industrial relations PSPGOV507A Undertake negotiations

Assessment Assessment is commenced during the course and completed in the participants own time. There are a series of short knowledge tests in course time and a simulated project with a practical focus that enables participants to demonstrate the application of the HR models and skills. The project is completed between course blocks in participants’ own time. Alternatively, participants with experience in human resource management may be eligible to obtain a full or partial qualification through a portfolio assessment or desk assessment.

48

Required

PRE-COURSE REQUIREMENTS

Course fees must be paid in advance to receive the text book required. Participants must be familiar with this prior to the course.

To register go to www.nsw.ipaa.org.au

Course Content

Benefits to you

Participants learn contemporary human resources skills. The program covers the key competencies required for a human resources manager or specialist.

• increased knowledge and understanding of contemporary human resource management practices • increased confidence in handling difficult areas of human resources including negotiations and performance management • improved knowledge of individual and organisational rights and responsibilities

Course Outcomes Attendees will be able to: • effectively manage human resource services within their organisation • establish and manage the recruitment and selection of staff • prepare and implement induction processes for staff • link individual/workgroup activities to organisational goals • identify and assess conflict situations and implement strategies to resolve conflict • set performance standards and expectations and measure performance achievements • monitor and manage staff • be aware of and work with the Australian awards structure in staff negotiations.

Benefits to the organisation • improved effectiveness of the HR administration • improved staffing processes will lead to better staff performance and retention • reduced governance risk in the crucial areas of people and performance

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No 90748).

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Matthew McNeill, Paul Vercoe

MEMBER

$3300

LENGTH

Eight days

GROUP BOOKING

$3410

TIME

9.00am - 5.00pm

NON-MEMBER

$3520

VENUE

Christie Conference Centre

DATE

21-24MAY + 7-10AUG

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

49

If you like this course you could also consider: Budgeting in the NSW Government context Finance for non-financial managers

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Economics for non-economists: an introduction Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop supports ‘Total Asset Management and the State Infrastructure Strategy (TPP 08-02)’, ‘NSW Treasury Requirements for Economic Appraisal (TPP 07-5)’, ‘Financial Appraisal (TPP 07-4)’ and ‘Capital Business Cases (TPP 08/05)’.

Attendees will be able to:

Course Content This workshop explores the role of economics in policy making and the contribution of the NSW Treasury. It is a precursor to the two-day ‘Cost-benefit analysis’ workshop, which goes into more specific detail and requires an understanding of economics. The workshop covers four major areas: macroeconomics (understanding the economy), microeconomics (understanding markets), macroeconomic policy (understanding government budgets) and microeconomic policy (understanding public policy and project evaluation).

• understand the economy, national income (GDP), gross state products, employment concepts, international trade and major drivers of economic output and growth • identify advantages and disadvantages of markets • understand commonwealth and state budgets, cash and accrual concepts • understand expenditure: recurrent and capital, total asset management and the State Infrastructure Strategy (TPP 08-02), sources of revenue, net operating and overall fiscal balances and the public sector balance sheet • understand the role of government, identifying objectives and options • identify impacts: costs and benefits • identify methods of economic evaluation: cost-benefit analysis, cost-effectiveness analysis, financial analysis, output analysis • identify key concepts: base case, net social benefit, net present value, discounting, rate of return, benefit-cost ratio and the NSW Treasury requirements for Economic Appraisal(TPP07-5), Financial Appraisal(TTP07-4) and Capital Business Cases(TPP08/05).

Benefits to you • understanding of the economy as a whole (macroeconomics) and the key role of markets in the economy (microeconomics) • understanding of the role of the government in developing budgets and macroeconomic policy, and in public policy and project evaluation (microeconomic policy)

Benefits to the organisation • staff who understand major economic concepts and how the economy and markets work • staff who have knowledge of the drivers behind government budgets • staff with great public policy and project evaluation skills

CLASS SIZE: 22

50

COSTS^

FACILITATOR/S

Dr Peter Abelson

MEMBER

$836

LENGTH

One Day

GROUP BOOKING

$847

TIME

9.00am - 5.00pm

NON-MEMBER

$869

VENUE

Christie Conference Centre

DATE

29MAR, 08MAY

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Project management: an introduction Facilitation skills

Effective stakeholder engagement: an introduction Maps to Capability Stream: Organisational Culture

Overview

Course Outcomes

This workshop explores the fundamentals of stakeholder management, engagement and risk management.

Attendees will be able to:

Course Content This workshop offers insights into the principles of effective stakeholder engagement, an account of the different levels of engagement, an examination of who stakeholders are and how to reach them, and a review of the different methods of engagement and when they may be used. It also gives tips and tools for effective facilitation of groups and meetings, and an introduction to managing conflict in stakeholder engagement.

• understand the fundamental principles of effective stakeholder engagement • identify and manage the risks involved in stakeholder engagement • identify key stakeholders and analyse their needs and interests • understand and evaluate effective techniques for engaging with stakeholders • understand the essence of good facilitation and effective conflict management • allocate resources effectively and define priorities according to project and organisational imperatives • apply planning principles to stakeholder engagement processes and activities.

Benefits to you • recognition of the importance to projects and agencies of stakeholder engagement • development of analytical approaches to identifying stakeholders, their needs and their relative importance to project and agency outcomes • stronger skills in planning and managing stakeholder engagement processes and useful tools for facilitating meetings

Benefits to the organisation • increased staff understanding of principles and practices of effective stakeholder engagement and greater effectiveness in applying time and resources to working with stakeholders • increased agency awareness of stakeholders and their needs and interests • capacity to develop, implement and evaluate the effectiveness of its stakeholder engagement processes

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Martin Bass

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE

Christie Conference Centre

DATE

23MAY

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

51

If you like this course you could also consider: Expanding your leadership capabilities Diploma of Government (Management) PSP51104

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Essentials for new managers Maps to Capability Stream: Direction, Capacity to deliver

Overview

Course Outcomes

This workshop assists participants to improve their understanding of themselves and their team members.

It encourages them to build action plans to improve their time, stress and performance management and helps them to analyse their own network and develop strategies to enhance it.

Attendees will be able to:

Course Content This practical two-day workshop helps new managers identify what they need to do to work more effectively and equips them with the skills to do it. The workshop explores the role and responsibilities of those in supervisory positions and teaches skills that help get the best from work colleagues. It teaches techniques for delegating work effectively, setting work goals and prioritising work, and building personal and staff performance plans. It also gives tips on managing stress. Participants practise on-the-job coaching and feedback skills, and learn what they need to enhance professional networking and progress as a manager.

PRE-COURSE REQUIREMENTS

Participants are asked to bring a copy of their position description and the strategic/business plan for their organisation.

There is an optional pre-course reading and a time log activity.

• recognise their own and others’ behaviour styles and use this knowledge to manage themselves and others more effectively in the workplace • identify good time management practices • create a personal time management strategy • identify the advantages of and barriers to delegation and create a clear delegation plan • develop on-the-job coaching skills • build a plan of action to respond more effectively to stress • develop an individual performance plan based on their job description • identify supporting networks and areas needing more support, and build networks.

Benefits to you • more confidence in managing staff, delegating work, coaching others and dealing with resistance • increased effectiveness through better time management, improved delegation and appropriate task allocation • ability to achieve better team results by setting clearer goals and priorities, getting delegated work back on time to the standard required, and building team processes that encourage greater team participation

Benefits to the organisation • team and organisational outcomes achieved more effectively • increased efficiency through enhanced team and individual performance • reduction in downtime as a result of improved communication and role clarity

CLASS SIZE: 20

52

COSTS^

FACILITATOR/S

Bernadette Harris

MEMBER

$1012

LENGTH

Two Days

GROUP BOOKING

$1034

TIME

9.00am - 5.00pm

NON-MEMBER

$1078

VENUE

Christie Conference Centre

DATE

13MAR + 14MAR, 05SEP + 06SEP

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Managing for improved performance Teams: utilising individual differences for high performance

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Ethical problem solving and decision making Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This program helps participants manage ethical issues and sustain an organisation’s high standards of integrity and professionalism. It raises staff awareness of the Code of Conduct and associated policies, giving staff the core concepts and skills to avoid and resolve ethical problems.

Attendees will be able to:

Course Content This workshop is for anyone who needs to anticipate and avoid instances of unethical conduct and deal with these as they arise. Participants focus on addressing apparent, possible and real conflicts of interest, managing tensions between public sector values and personal values, responding to directions and requests that appear to conflict with ethical standards, and promoting ethical principles in the public sector.

• gain skills in identifying ethical dimensions to decisions, within a public sector framework • articulate the key principles of and steps in ethical standards and codes of conduct • understand and apply key elements of those standards and codes, such as confidentiality, natural justice, fairness and impartiality • make decisions consistent with the ethical framework, code or model • implement a sound problem-solving approach to understanding and handling ethical dilemmas • identify how to raise ethical issues and seek support in addressing them • define conflicts of interest, describe their consequences and identify issues that have the potential to become conflicts of interest • use a structured approach to resolving conflicts of interest.

Benefits to you • ability to help identify and resolve ethical problems effectively • confidence in explaining ethical problem solving and decision making to others • ability to establish and/or maintain fair procedures

Benefits to the organisation • raised awareness amongst managers and staff of their ethical obligation and the consequences of unethical conduct • common understanding of ethical standards and requirements

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

53

If you like this course you could also consider: Leadership and personality: who you are and how to lead Leading bold change

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Expanding your leadership capabilities ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Direction, Capacity to deliver

Overview

Course Outcomes

In this workshop participants explore the nature of leadership and build skills necessary to make a difference in their workplace. They examine how leadership differs from management and when and why both are needed. The workshop focuses on why communication is such an important part of leadership and looks at the preferred decision style of participants.

Attendees will be able to:

Course Content The workshop takes a practical look at leadership and concentrates on building leadership skills. It explores how those with whom participants work view leadership, and the critical factors that contribute to leadership in the workplace. The workshop addresses leadership versus management, leadership in the public sector, decision-making styles, emotional intelligence, communication skills critical to leadership and how to manage conflicts.

PRE-COURSE REQUIREMENTS

Pre-reading (two to three hours) to be completed by participants in order to participate fully in the workshop

CLASS SIZE: 20

54

• identify and discuss the difference between leadership and management • list the signs and levels of conflict • define assertiveness • identify their own and others personality preferences • develop strategies to manage conflict • identify their own decision making style • contribute to the development of a cooperative, high-performance workgroup • provide leadership, direction and guidance in the workgroup.

Benefits to you • more confidence in decision making and managing staff, including managing conflict situations • improved job satisfaction and performance through better skills and knowledge • more cooperative work team

Benefits to the organisation • more effective staff managers • reduction in downtime associated with managing conflicts • increased initiative and consultation with employees at all levels

COSTS^

FACILITATOR/S

Bernadette Harris

MEMBER

$1012

LENGTH

Two Days

GROUP BOOKING

$1034

TIME

9.00am - 5.00pm

NON-MEMBER

$1078

VENUE

Christie Conference Centre

DATE

22MAR + 23MAR, 01AUG + 02AUG

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Taking good minutes Running great meetings

Facilitation skills Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

When conducting a stakeholder meeting, it is important to manage effectively group dynamics in order to gain constructive participation and agreement.

This workshop builds confidence and skills by developing practical and effective facilitation techniques. This workshop is a must for anyone who runs meetings, leads project teams or committees, conducts focus groups, runs training sessions or works with groups.

Attendees will be able to:

Course Content This workshop focuses on the skills and appropriate techniques for facilitating groups and meetings. It offers strategies for the four phases of facilitation: preparing and getting a group started; keeping momentum and gaining agreement; finalising; and following-up. There is discussion on how these phases apply in circumstances faced in the workplace.

• list the skills of the faultless facilitator and assess their own areas of strength • list the stages of group development • write a purpose for a facilitation • manage the steps in the facilitation process • list a range of options for identifying difficult behaviours in groups • gain agreement and have an implementation plan following their facilitation.

Benefits to you • increased skills and confidence in applying a range of group management skills • desired goals reached with maximum group ownership and involvement • strategies developed for constructively handling difficult behaviours in groups and ensuring that the group meets its objectives

Benefits to the organisation • more focused and productive groups facilitated within the organisation • more effective inter-agency forums, and community and key stakeholder consultations

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Sarah Barlow, Patricia Healy

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE

Christie Conference Centre

DATE

23FEB, 24JUL

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

55

If you like this course you could also consider: Bullying and harassment prevention Essentials for new managers

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Fair and respectful workplace behaviour Maps to Capability Stream: Organisational Culture, Direction

Overview

Course Outcomes

This course provides leaders and people managers with the tools to develop and maintain fair and respectful workplace behaviour within their team(s).

Attendees will be able to:

Course Content The course examines the critical need for fair and respectful workplace behaviour and includes the legal context and the particular responsibilities of leaders and people managers. It focuses on how to identify unfair treatment, discrimination, harassment and bullying and how to prevent them from happening. It looks at what action can be taken if such behaviour is suspected, seen or heard by a leader or people manager and appropriate action if someone reports that it is happening – including the basic steps involved in resolving complaints and grievances.

• define what is and is not fair and respectful behaviour, unfair treatment, discrimination, harassment and bullying • understand why it is critical for leaders and people managers to develop and maintain fair and respectful behaviour and eliminate all forms of unfair treatment, discrimination, harassment and bullying • assess the risk of problem behaviour occurring in their team(s) • develop and implement a risk prevention plan for their team(s) • know what to do if they suspect, see or hear any unfair or disrespectful behaviour • know what to do if someone reports to them that any form of unfair treatment, discrimination, harassment or bullying is happening.

Benefits to you • more productive and satisified team leaders • easier people-management job - more time to concentrate on leadership and service development • the best people want to work for you

Benefits to the organisation • happier workforce, increased morale, decreased stress levels • more productive team members • reduction in internal complaints, external complaints, unnecessary turnover, sickness and disruptive behaviour

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

56

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Budgeting in the NSW Government context Financial management: fundamentals for the NSW public sector

Finance for non-financial managers Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This program is designed for non-financial managers who have responsibility or accountability for a budget.

It provides the financial knowledge needed to be a financially savvy manager.

Attendees will be able to:

Course Content This program gives non-finance managers an overview of financial concepts, language and tools to assist in managing budgets successfully. The workshop is for anyone who manages or has responsibility for a budget but is not a ‘finance whiz’.

• understand how funding allocations are developed and how to influence them • know the rules about expenditure, including regulations and Acts governing the use of different types of funds • prepare unit budgeting, including salary budget; for example, components of budget, classifications of staff, treatment of leave allocations • prepare budget planning including the ability to provide cost-benefit analyses of various options, account for employee expenses, plan cash flow over time and focus on a realistic basis for planning • understand budget development approaches; for example, zero-based or incremental, accounting for telephone/leasing costs • prepare budget performance reporting • understand internal controls and monthly reporting • manage across several project budgets, and identify from financial reports when allocated funds should be re-allocated.

Benefits to you • understanding of basic finance and accounting principles • greater ability in budget and financial management

Benefits to the organisation • more effectively managed budgets across the agency • staff who are knowledgeable in the regulations and Acts governing public finance

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

57

If you like this course you could also consider: Financial management: fundamentals for the NSW public sector Budgeting in the NSW Government context

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Finance: analysing and interpreting reports from finance Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop provides the fundamental skills and knowledge required to support ‘The Financial Management Framework for the General Government Sector’, outlined in ‘NSW Treasury Policy and Guidelines Paper’ TPP 00–4.

Attendees will be able to:

Course Content This workshop is targeted at members of a public sector agency who want to learn the fundamental elements of financial analysis and interpretation and managers (from line managers to senior executives) with financial management responsibilities and responsibilities for analysing financial information. The workshop helps participants analyse and interpret accrual-based financial reports and budgets and the key financial performance measures derived from them. It examines analysis techniques including trend analysis, common-size analysis, ratio analysis and Economic Value Added (EVA).

• specify useful financial and operational performance information • identify the elements of financial reports prepared on an accrual basis and interpret a financial report and assess financial viability • apply financial ratio analysis • apply tools to analyse performance • review performance against plans and targets, and identify options for financial and operational improvement.

Benefits to you • skills to determine how an organisation is performing financially and operationally • development of strategies for improved financial and operational performance • understanding of the use of financial performance measures or ratios

Benefits to the organisation • access to improved analysis of performance • better links between financial analysis and the non-financial performance drivers • consistent application of the process of performance analysis

CLASS SIZE: 20

58

COSTS^

FACILITATOR/S

Kevin Riley

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE

Christie Conference Centre

DATE

24MAY

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Finance: analysing and interpreting reports from finance Budgeting in the NSW Government context

Financial management: fundamentals for the NSW public sector ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop provides skills and knowledge required to support ‘The Financial Management Framework for the General Government Sector’ outlined in the NSW Treasury Policy and Guidelines Paper TPP 00–4. It is aimed at those wanting to learn the fundamentals of financial management in the public sector, line managers and above with financial responsibilities, members of agency or business unit or administrative teams needing improved financial knowledge and skills.

Attendees will be able to:

Course Content This workshop examines the three key accrual based financial reports used in government and in government business enterprises. It looks at other accounting issues such as establishing accounting systems, obtaining information to meet management needs, employee entitlements and managing non-current assets.

PRE-COURSE REQUIREMENTS

Participants are required to bring highlighters and a calculator to the workshop.

• understand fundamental accounting elements • understand the role and function of the three key financial statements • record post-financial transactions in a general ledger • identify the main components of a modern accrual accounting and financial management system • apply accounting principles for receivables and payables, using an accrual accounting system • apply accounting principles for non-current assets • apply accounting principles for employee entitlements.

Benefits to you • knowledge of financial terms and basic financial transactions • understanding of the key financial reports and what they tell us • increased awareness of the NSW Government financial framework

Benefits to the organisation • increased knowledge of the NSW Government financial framework • staff with greater understanding of financial processes • staff who are able to monitor and manage agency financial resources

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Paul Barnes

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE

Bligh House

DATE

04APR

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

59

If you like this course you could also consider: Essentials for new managers Diploma of Government (Management) PSP51104

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Fundamentals for supervisors Maps to Capability Stream: Direction, Capacity to deliver

Overview

Course Outcomes

This workshop assists participants to learn how to help staff think about their work in a more positive and productive way, and help them feel more valued. It addresses how to prevent staff issues turning into staff problems and how to foster willingness and cooperation.

Attendees will be able to:

Course Content This workshop offers a practical approach to supervising staff and an introduction to the theory underpinning management supervision, and explores supervision skills and the three main functions of supervision. Participants learn what supervision is, are given a model of supervision and tools for its introduction to the workplace. They also have the opportunity to build improved interpersonal skills necessary for effective supervision and develop strategies to address resistance in the workplace. This workshop is suited to recently appointed supervisors, those aspiring to become managers or seeking supervision skills, line managers and unit managers, project leaders and team leaders.

CLASS SIZE: 20

60

• identify the principles and functions of management supervision • identify the different types of supervision • identify the management tasks relevant to supervision • understand the requirements for effective supervisory relationships • provide and receive feedback • negotiate a supervision agreement • prepare for and conduct a supervision session • promote supervision within the organisation.

Benefits to you • more confidence in supervising and managing staff, including poorer performers • more job satisfaction and better performance through being better informed and more skilled in your role

Benefits to the organisation • more effective staff supervision • reduction in downtime associated with managing poor performers • improved initiative, consultation and information sharing

COSTS^

FACILITATOR/S

Bernadette Harris

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE

Bligh House

DATE

28FEB, 07AUG

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Gateway reviewer simulation workshop Building a credible business case

Gateway familiarisation workshop Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

Gateway reviews are independent peer reviews of major procurement projects at defined decision points in programs and projects. This workshop explains the Gateway process and participating in Gateway reviews.

Attendees will be able to:

Course Content This workshop explains the purpose and principles of Gateway and NSW Treasury’s requirements for Gateway reviews. It guides participants through the process for conducting a Gateway review and gives them useful tools developed to support the process.

• understand the principles upon which Gateway is based • understand project/equipment procurements for which Gateway reviews are mandated • plan and participate in a Gateway review • understand the roles and responsibilities of Gateway review participants • understand the seven key success factors of Gateway • understand the relationship between Gateway and the broader procurement process.

Benefits to you • understanding of how the Gateway process works • understanding of the roles of review participants

Benefits to the organisation • better understanding of what is required when the agency is to undergo a Gateway review • improvement of its procurement disciplines on major procurement projects

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Dr Roy Barton

MEMBER

$616

LENGTH

Half Day

GROUP BOOKING

$627

TIME

See Website for start times

NON-MEMBER

$649

VENUE

Christie Conference Centre

DATE

02MAY, 23OCT

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

61

If you like this course you could also consider: PCTP - Level 1 Understanding public sector procurement Building a credible business case

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Gateway reviewer simulation workshop ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

Gateway reviews are independent peer reviews of major procurement projects at defined decision points in programs and projects. This workshop explains the Gateway process of participating in Gateway reviews.

Attendees will be able to:

Course Content This workshop simulates a Gateway review at the business case stage. It provides participants with a better understanding of the Gateway review process.

The workshop covers the Gateway review processes including simulating the planning day, simulating the review and reporting review findings to the project sponsor. A variety of learning methods is used, including facilitated discussions, experiential simulations and role-plays. All learning is highly transferable to the workplace.

• understand how a Gateway review works • participate in a simulated review.

Benefits to you • understanding of how the Gateway process works • experience in how to conduct a Gateway review

Benefits to the organisation • better understanding of what happens during a Gateway review • improved procurement discipline on major procurement projects

PRE-COURSE REQUIREMENTS

Attendance at the ‘Gateway familiarisation workshop’

CLASS SIZE: 20

62

COSTS^

FACILITATOR/S

Dr Roy Barton

MEMBER

$814

LENGTH

One Day

GROUP BOOKING

$825

TIME

9.00am - 5.00pm

NON-MEMBER

$847

VENUE

Christie Conference Centre

DATE

03MAY, 24OCT

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Corporate governance Diploma of Government (Management) PSP51104

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Governance Essentials Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

Directors, senior executives and managers are now required to demonstrate an essential understanding and application of governance principles in their day-to-day decision making. The aim of this course is to provide participants with an essential overview of governance frameworks, compliance monitoring and oversight, and the roles and responsibilities of the board, directors, senior executives and managers for establishing governance practices within public sector organisations.

Attendees will be able to:

Course Content This course develops an understanding of the components of governance and compliance frameworks and examines what is ‘good governance’ in a public sector environment. It looks at developing and allocating roles and responsibilities for governance and regulatory compliance and focuses on implementing the monitoring and reporting requirements needed to ensure that governance practices are being implemented and there is the right balance between reporting on compliance and reporting on performance.

Participants consider their role in contributing to ‘good governance’ and they examine what needs to be done to the structures, systems, skills and attitudes to improve governance.

• evaluate the components of governance and regulatory frameworks applicable to public sector organisations • identify the role and key functions of the board, directors, senior executives and management in achieving ‘good governance’ • develop a balance between compliance and performance reporting • examine their role in meeting compliance obligations for their organisation • plan and implement improvements to their organisation's governance practices.

Benefits to you • enhanced understanding of, confidence with and application of governance frameworks • greater confidence with the reporting and compliance requirements and governance arrangements • checklists and templates that can be applied back in the workplace

Benefits to the organisation • more effective governance structures, practices and reporting • greater compliance with legislative and regulatory requirements and early identification of potential risks to ‘good governance’

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

63

If you like this course you could also consider: Managing for improved performance Diploma of Government (Management) PSP51104

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

How to have those difficult conversations with employees Maps to Capability Stream: Direction

Overview

Course Outcomes

This workshop teaches participants how to conduct difficult conversations about important issues with those they work with. It is aimed at skilled managers who need to manage difficult or challenging performance or behaviour at work.

Attendees will be able to:

Course Content The workshop offers strategies for responding to staff, including preparing for and conducting conversations that address difficult aspects of performance, conduct or behaviour. The workshop covers the types of performance situations faced by managers, analyses performance situations and gives tools for managing difficult performance situations. These include individual motivators, assertion in the face of difficult behaviours, negotiation skills for performance scenarios, SMART goals for tying down performance requirements, changing one's perception of the situation and case studies for giving feedback to people who reject all feedback and those who are unaware of how their behaviour impacts on others.

• identify the type of employee situation they face • list their own motivators and the motivators of others • use the knowledge of motivators to influence others • use assertiveness techniques, including ‘I’ statements, as part of their employee conversations • use negotiation techniques including identifying and using currencies and handling objections as part of their employee feedback conversations • set SMART goals for themselves and others • visualise their success in dealing with others • develop an action plan for implementation.

Benefits to you • clear goals for meetings and identification of emotional responses to stress • strategies for backing down, not backing off, and improved listening and observation skills • stress managed in the context of difficult discussions and emotions used constructively

Benefits to the organisation • reduced stress for managers and staff by addressing performance issues early • confident managers • reduction of conflict in the workplace

CLASS SIZE: 20

64

COSTS^

FACILITATOR/S

Patricia Healy, Sarah Barlow

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE

Bligh House

DATE

01MAR

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Springboard: women's development program Essentials for new managers

Improving your workplace effectiveness Maps to Capability Stream: Organisational Culture

Overview

Course Outcomes

This workshop is for people who are interested in working more effectively, with not necessarily more effort, and could use more time in their day.

Attendees will be able to:

Course Content This workshop allows participants to review their work and life demands and focus on the use of practical strategies and tactics to become more effective and productive. Participants are encouraged to make changes required to prioritise effectively, reduce time robbers and maintain work–life balance.

• identify a personal self management preference and specific actions that will assist them to manage their own preferred style and that of others • review and appropriately use common time management tools and determine SMARTER goals • apply Covey’s quadrant analysis to establish workload priorities, delegate and manage task completion • apply knowledge of the personal concentration curve to enhance personal effectiveness • apply the 80:20 principle to planning time, identify common time robbers and brainstorm strategies to address them • evaluate the effectiveness in using technology to assist time management.

Benefits to you • ability to review work habits and identify ways you can become more effective and time efficient • skills and techniques for surviving in today’s fast-paced and demanding workplace • setting and reaching of goals

Benefits to the organisation • improved efficiency and productivity of staff through a focus on achieving the organisation’s priorities • effective management of priorities, projects and tasks and the ability to adapt to changing priorities

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Sarah Barlow, Patricia Healy

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE 1

Christie Conference Centre 28MAR

VENUE 2

Bligh House 12SEP

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

65

If you like this course you could also consider: Policy process Writing in the public sector: an introduction

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Inside government Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This course is for those who are new to the public sector and need an overview of how it works or have a new job where they need a better grasp of government processes.

Attendees will be able to:

Course Content Success in the public sector requires an appreciation of the public sector context and its origins. Managers and people involved in policy development must have a thorough understanding of how government and the policy process work. This course provides an overview of the evolution of the system of government in Australia and examines the recent public sector reform agenda which has reshaped the role and functions of government. Participants have the opportunity to consider differences between the public and private sectors which derive from the inherently political environment of operating in the public sector. The course examines the implications of these differences for the current and future role of the public sector manager.

• understand the development of Australia’s system of government and its constitutional and legislative framework • understand the electoral system and parliamentary processes and responsibilities of Commonwealth, State and Local government • be familiar with the machinery of government, including the role of central agencies and ministers’ officers • identify similarities and differences between the public and private sectors • understand government reforms and the new notion of government • apply accountability requirements, including prescription and enforcement of ethical standards and practices.

Benefits to you • better understanding of the context of your work and its relationship to the government structure • thorough understanding of the machinery of government

Benefits to the organisation • staff develop a sound understanding of how government works, government reforms and the new notion of government • increased understanding of the machinery of government

CLASS SIZE: 20

66

COSTS^

FACILITATOR/S

Greg Masters

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE

Bligh House

DATE

07FEB, 06AUG

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: How to have those difficult conversations with employees Leadership and personality: who you are and how to lead

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Interpersonal skills Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop is designed for all staff who wish to improve their communication skills and/or who are in roles where effective communication is essential to their success.

Attendees will be able to:

Course Content This program provides foundation skills in communication, including the use of body language and voice to reinforce the message and the importance of feedback to avoid misunderstanding.

This program equips participants with a range of strategies for effective communication. It explores: the communication model and communication media; two-way communication - the importance of feedback; barriers to communication and avoiding communication breakdown; verbal and non-verbal communication and the importance of congruence and body language; vocal characteristics and the importance of voice; ‘matching’ to create rapport; questioning and assertive listening skills; reading, analysing and responding; communicating with colleagues; and communicating with people who are angry or upset.

• use congruent verbal and non-verbal communication • identify and vary their vocal characteristics • build rapport through matching • effectively question and listen to others • engage in positive two-way communication that avoids communication breakdown • read, analyse and respond to situations • match communication to personality preference • communicate in an effective and calming way with people who are angry or upset.

Benefits to you • more effective communicator • ability to identify communication barriers and overcome them • ability to more effectively influence others

Benefits to the organisation • more highly cohesive teams • staff members who can effectively communicate with each other

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

67

If you like this course you could also consider: Improving your workplace effectiveness Communicating with assertiveness for ESL professionals

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Job application and interview skills ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Organisational Culture

Overview

Course Outcomes

This workshop provides practical knowledge and skills in addressing selection criteria in the public sector, writing résumés and performing well in job interviews in the public or private sector.

Attendees will be able to:

Course Content This workshop is for people who want to improve their job application and interview skills. It gives participants proven methods, tips and hints for writing better job applications and performing better in interviews.

Participants have practical interactive individual and group exercises to practise in the safety of the training room. They learn effective and simple processes for preparing a job application, including addressing selection criteria, selecting the best referees and getting the best references from them, and ways of constructing a winning résumé that can be adapted to any job application in the public or private sector.

They learn ways of performing better at interviews, including overcoming nerves and answering questions more effectively.

Benefits to you • proven methodology that can be applied to any job application and skills to write a wellconstructed résumé to support your application • selection criteria to maximise your chances of getting an interview • interview skills and the confidence to give your best interview every time

Benefits to the organisation

PRE-COURSE REQUIREMENTS

Participants are asked to bring to the workshop a previous job application, a copy of their resume and a job for which they wish to apply.

CLASS SIZE: 20

68

• understand the selection process generally used in the public sector • learn tried and tested, easy-to-apply methods and tips to address selection criteria more effectively • get the best out of their referees • write outstanding covering letters • learn tried and tested, easy-to-apply methods and tips to improve interview techniques, including overcoming nerves • construct a winning résumé to use as the basis for any job application in the public or private sector.

• provision of better career progression for staff • staff assisted to become more effective and efficient in their job application process • happier staff as they will be more likely to get the job they want, including the one they may be acting in

COSTS^

FACILITATOR/S

Simon Smith

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE 1

Bligh House 06MAR

VENUE 2

Christie Conference Centre 26JUL

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Expanding your leadership capabilities How to have those difficult conversations with employees

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Leadership and personality: who you are and how to lead Maps to Capability Stream: Organisational Culture, Direction

Overview

Course Outcomes

This offering is for executives and leaders. Personality plays a central role in determining successful performance understanding personality and values leads to more successful performance and helps lead from strengths and minimise risks. Self-knowledge leads to development planning, with focus areas for enhancing leadership.

The program combines the Hogan Scales, the industry bench mark personality profile, with a one-on-one session to understand the results, analyse impact on others, identify focus areas for change or enhancement and plan actions.

Optional additional sessions are available (and encouraged) for coaching on implementation, action and review.

Attendees will be able to:

Course Content

Benefits to you

The Hogan Personality Inventory reveals what individuals typically exhibit in their daily working life (“the bright side” of performance). The Development Survey measures career-derailing tendencies (“the dark side”), behaviours that impede performance and limit potential. The Motives scale reveals one’s core values (“the inside”), to understand best organisational fit. The model can also be used to identify team members’ drives and needs. These results are the basis for the coaching session(s) to plan and implement actions to improve and enhance leadership.

• increased understanding of how your personality impacts your leadership style and therefore the people you lead • increased confidence in your leadership from deeper understanding of strengths, needs, risks and core values – resulting in a capacity to demonstrate authentic leadership • identification of aspects of your work that lead to enhanced career development

PRE-COURSE REQUIREMENTS

Three personality scales (The Hogan Scales) are completed on-line. Approximately 90 minutes is required, either as a block or in 30 minute segments.

Prior to debriefing, individuals are provided with their confidential reports to read and prepare for the debrief session. Allow 30 to 60 minutes.

• identify characteristics that facilitate or inhibit their leadership • identify potential career risks, derailing tendencies • relate personal values to the work environments in which they are most likely to succeed • determine goals and strategies for behaviour change • manage or lead their teams in a way that leverages their strengths and positives, and mitigates risks of negative impact.

Benefits to the organisation • leaders who leverage their personalities to provide stronger leadership • increased satisfaction and greater commitment across the organisation • support for leadership behaviour change and development

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

69

If you like this course you could also consider: Leadership and personality: who you are and how to lead Teams: utilising individual differences for high performance

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Leadership as Mindful Practice Maps to Capability Stream: Organisational Culture, Direction

Overview

Course Outcomes

Leadership as Mindful Practice is a highly interactive, practically-oriented workshop program in which participants gain skills in exercising leadership in working through contentious issues productively. These issues, often with strongly-felt emotions involved, can be to do with such things as group or individual performance matters, stuck change efforts and teamwork/partnering difficulties. Participants learn to apply a set of practices and tools, ARIES (Attending, Reflecting, Inquiring, Expressing and Synthesising) for mindfully working through and making headway with virtually any type of leadership-related issue.

Attendees will be able to:

Course Content The program explores mindful leadership practice in the sense of being actively attentive, open, inquiring and creative in making sense of, and taking action with, contentious issues. After some introduction to the concepts, the program’s focus is practical application of the ARIES tools to aid in-the-moment sense-making and action with issues of current concern to participants. Among the topics explored are: tapping 'hidden' intelligence (what people think and feel but have not stated), containing threat and fostering safety, differentiating observation from inference, making sense of multiple perspectives, asking questions to safely 'get underneath' the issues, finding common ground from diverse perspectives, and assessing the opportunities and challenges for intervention.

PRE-COURSE REQUIREMENTS

Review the ARIES framework at www.dondunoon.com Come prepared with a current contentious issue - at work or outside - that you would like to explore with colleagues.

• open-up and sustain discussion on issues that might previously have been thought 'too hard' • maintain safety while exploring difficult issues with others • observe without immediately moving to judgment in specific instances • identify stakeholders' possible hidden assumptions, interests, feelings and knowledge, as a basis for testing • ask questions in ways that illuminate the hidden side of issues while maintaining safety • speak up about issues in ways that are both reflective and influential • develop creative syntheses from diverse stakeholder perspectives • build shared meaning with stakeholders, and in the process draw forth energy for change.

Benefits to you • development of skills in mindfully dealing with contentious issues • gaining of insights into intervention strategies and choices with issues of particular concern to you • framework that you can apply with virtually any contentious issue

Benefits to the organisation • greater capacity to get to the heart of issues and identify emerging possibilities • better use made of the intelligence of stakeholders, including 'hidden' intelligence • more substantial progress made on contentious issues

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

70

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Leadership and personality: who you are and how to lead Public Sector Management Program

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Leading bold change Maps to Capability Stream: Direction, Capacity to deliver

Overview

Course Outcomes

This professional development program assists organisations in leading change. Based on John P Kotter’s pioneering work, this full-day course teaches participants how to apply Kotter’s 8-Step Process to implement successful change in their organisation. Leading Bold Change takes a fresh approach to Kotter’s best selling book, 'Our Iceberg Is Melting', and translates it into a powerful tool for creating organisational transformations.

Attendees will be able to:

Course Content This workshop explores the importance of having, at all levels, leaders who identify things that need to change and get done, and who take action. Participants learn from and provide insights to other participants in the workshop and understand the forces that affect successful change, both positively and negatively, and assess the current state of the organisation’s own efforts to effectively deal with and embrace change.

Throughout the workshop participants identify one thing (at least) that needs to be changed and is within the influence of each individual or team, and then complete a gap assessment to identify where change readiness gaps are and where to place emphasis to effectively lead and implement change. They work individually, or in teams, to complete an action plan that guides decision making, provides a record of intentions and prioritises actions for the workplace.

• understand the tools and impact of effective change • develop the skills and strategies to transition change • learn how to be a better enabler of change • understand the application of a proven change framework.

Benefits to you • understanding of the tools and impact of effective change • development of the skills and strategies to transition change • better enabler of change

Benefits to the organisation • change framework that will support the successful implementation of change initiatives • organisational knowledge of effective change strategies and successful implementation of change • change ready culture

LEADINGBOLD CHANGE

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

71

If you like this course you could also consider: Leadership as Mindful Practice Interpersonal skills

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Manager to leader: professional development Maps to Capability Stream: Direction

Overview

Course Outcomes

More and more is expected of public sector leaders.

Whether they run an organisation or have responsibility for a significant team project, leaders are required to work strategically. They are under close scrutiny from staff, stakeholders, media, parliament and the community. Good 'people skills' with the ability to collaborate and influence provide a competitive edge.

Leadership is not for the faint-hearted; it requires self awareness, an ability to face one's fears and lead in each context. Stepping up from management to leadership requires an understanding of the vision, goal and strategy process and how to bring about change through collaborating and influencing.

Attendees will be able to:

Course Content Participants are exposed to some of the key ingredients for leadership success through a practical and interactive course. They share case studies, ideas and experiences to gain an understanding that no one style of leadership 'fits all'. They are challenged to influence, negotiate, to create vision, set goals and adopt strategy in interactive situations. Techniques for conquering fears, building personal awareness and emotional intelligence are examined. Participants identify gaps in their own leadership skills and develop a plan for future success.

• identify and match qualities of a good leader in different environments • understand the vision, goal, strategy process and the use of strategic thinking • communicate effectively both internally and externally to take their career to the next level • develop techniques to inspire, empower and encourage staff • work collaboratively with stakeholders and members of key groups to achieve results • develop ways of managing fear to celebrate success • identify leadership ‘gaps' and develop a plan to build missing knowledge and skills.

Benefits to you • understanding of what is needed to be a leader in today’s public service, and the ability to manage fears, to build personal resilience and to lead successfully.

• increased awareness of leadership success by working with, guiding and influencing people both internally and externally to achieve results • development of a personal leadership plan

Benefits to the organisation • leaders who focus on motivating and working with people to obtain organisational objectives and deliver results • leaders who understand how to work with vision, goal setting and strategy to enhance organisational objectives • leadership skills valuable for career development, succession planning and innovation

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

72

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

How to have those difficult conversations with employees Diploma of Government (Management) PSP51104

Managing for improved performance Maps to Capability Stream: Direction

Overview

Course Outcomes

Managing unsatisfactory performance is one of the toughest challenges confronting managers and supervisors. This workshop teaches effective performance management techniques that align with public sector guidelines.

Attendees will be able to:

Course Content This workshop outlines the steps in the process for managing unsatisfactory performance. The public sector guidelines on ‘Managing conduct and performance’ fundamentally change the way supervisors need to deal with unsatisfactory performance. The guidelines place clear obligations on supervisors to identify and deal with unsatisfactory performance and organisations to ensure good management practices are in place.

• know the relevant organisational and personal considerations for analysing performance • identify the reasons for unsatisfactory performance • develop an appropriate timeline for dealing with unsatisfactory performance • develop, implement and monitor performance improvement plans consistent with public sector guidelines • assess the resources available to supervisors and staff members in the performance improvement process • identify when and how to escalate from remedial options to discipline options.

Benefits to you • ability to identify the factors that contribute to performance • acquisition of the knowledge and skills to comply with the public sector requirements for managing performance and dealing with unsatisfactory performance • ability to develop and monitor performance improvement plans

Benefits to the organisation • ability to recognise the importance of dealing with performance issues early • managers and supervisors with the skills for effective early intervention, thus increasing the chance of achieving improved performance • ability to deal with unsatisfactory performance in a way that is consistent with public sector legislation and policy, ensuring that proper and fair processes are followed and staff members are dealt with consistently

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Bernadette Harris

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE 1

Bligh House 02APR

VENUE 2

Christie Conference Centre 23AUG

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

73

If you like this course you could also consider: Expanding your leadership capabilities Diploma of Government (Management) PSP51104

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Managing regional staff: working together apart Maps to Capability Stream: Organisational Culture, Direction

Overview

Course Outcomes

This workshop offers practical solutions to many issues faced by managers of remote staff, from controlling emails to maintaining motivation and commitment. The workshop is designed for managers with geographically dispersed team members, teams who are not co-located, team members who are from different organisations or managers involved in managing remote resources.

Attendees will be able to:

Course Content This workshop gives an overview of techniques that encourage collaboration, remote working and effective communication, to create a coherent picture of how to get things done in today’s highly distributed team environments. It explores how to effectively manage and reduce emails, identify and manage various types of conflicts within the team and how to launch a remote team effectively.

Participants are given an explanation of a range of Web 2.0 tools that team leaders/managers can use to support their team’s improved communications and coordination.

• identify the differences inherent in working with regional/ remote staff • identify the role of the supervisor in the context of remote communication • identify problems encountered by regional/remote teams • identify a range of Web 2.0 tools helpful for communications • match collaboration tools with the needs of the team and organisation • develop techniques to build effective workplace relationships in geographically dispersed teams • build a communication plan for remote staff/teams.

Benefits to you • more confidence in supervising and managing regional staff and managing when things go wrong at a distance • more confidence in troubleshooting for the wide range of problems unique to virtual and remote working • more familiarity with a range of Web 2.0 and online collaboration tools

Benefits to the organisation • improvement in the effectiveness of regional structures • reduction in downtime resulting from poor management of regional and remote staff • increased initiative, consultation and information sharing

CLASS SIZE: 20

74

COSTS^

FACILITATOR/S

Bernadette Harris

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE 1

Bligh House 29FEB

VENUE 2

Christie Conference Centre 15AUG

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Teams: utilising individual differences for high performance Developing high-performing teams

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

MBTI: Understanding and appreciating personality difference Maps to Capability Stream: Organisational Culture, Direction

Overview

Course Outcomes

The Myers-Briggs type indicator instrument is a tool designed to help participants identify their unique gifts and enhance their understanding of self, their motivations, their natural strengths and their potential areas for growth. The Myers-Briggs type indicator also helps participants to understand and appreciate others who differ from them. The MBTI is an invaluable tool in developing effective communication skills by establishing an understanding of what motivates people to behave in a particular way. Differences between people can be a source of misunderstanding and miscommunication if these are not understood.

Attendees will be able to:

Course Content The workshop provides a detailed personality analysis of each participant through a self-scoring questionnaire.

The MBTI has been used globally for more than 60 years.

It explains the basic patterns of human functioning and enhances self-understanding and personal development. The participants learn the fundamental patterns of mental activity available to individuals.

The natural preference for one of these functions over the others leads individuals to develop habits of behaviour and personality patterns.

• understand personal preferences in behaviour • explore insights into how to appreciate people's behaviour that is different from their own • understand personal challenges • understand the behaviour of others • work with others in harmony by appreciating their differences • appreciate people who are different from themselves • understand how personal time is used • problem solve with confidence.

Benefits to you • development of more effective professional relationships • improved cooperation with others through greater understanding and appreciation of differences • understanding of psychological type

Benefits to the organisation • possible conflict situations avoided • improved communication to develop more cohesive work environments • teams built and managed more effectively, leading to greater productivity

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

75

If you like this course you could also consider: Facilitation skills Running great meetings

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Meetings and minutes Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This course helps participants to run an effective meeting and to take good minutes. It is a highly practical course that emphasises saving time in meetings and finding safe and efficient ways to take the minutes of them.

Attendees will be able to:

Course Content This highly practical course helps participants plan, run and follow up a meeting. Participants practise different ways to write an agenda so it saves time and encourages participation. The course looks at the roles and duties of both the convenor and the minute taker.

It covers what needs to be in the minutes and what is optional.

• know their responsibilities as a convenor and as a minute taker • write a sensible and very useful agenda • save time in their meetings • solve their typical meeting problems • take more succinct minutes • know what to put in and what to leave out of their minutes • get their minutes out quickly • think about the implications of the Government Information Public Access Act ( 2009) for their minutes.

Benefits to you • many practical solutions for your meeting and minute taking problems

Benefits to the organisation • meetings that are held in the organisation will be more efficiently run and more productive • minutes will not be risky for the agency

CLASS SIZE: 20

76

COSTS^

FACILITATOR/S

Dennise Harris

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE 1

Christie Conference Centre 04JUN

VENUE 2

Bligh House 04SEP

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Capability Framework: how it works Essentials for new managers

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Merit selection in the NSW public sector Maps to Capability Stream: Direction

Overview

Course Outcomes

This program has been developed by the Office of Employment Equity and Diversity (OEED) in consultation with the Department of Premier and Cabinet to support the improvement of recruitment practices across the NSW public sector.

Attendees will be able to:

Course Content This workshop is for staff across all levels and occupational groups who are required to take part in or convene selection panels or are likely to be involved in or responsible for merit selection and/or inducting staff.

It is recommended that selection panel members undertake training or refresher training every three years.

The program offers: appropriate planning skills so that selection and induction lead to the recruitment and retention of high quality staff; understanding of all aspects of the process, as well as the legal context in which it is conducted; management and promotion of an ethical recruitment process which will, over time, minimise the likelihood of appeals and disgruntled applicants; and skills and knowledge to use a variety of selection tools and merit principles, and incorporate public sector policies and standards.

• apply best practice and merit principles in recruitment • write an advertisement for a position, identify position requirements and develop selection criteria • know what information and documents to include in an information package for prospective applicants • follow the selection process and identify the legislation and policies relating to each step • manage a selection process, describe the responsibilities of all selection panel members and choose appropriate selection tools • conduct a structured behavioural interview and prepare selection reports that stand up to scrutiny • provide constructive feedback to candidates on their performance • arrange induction and work-related adjustments for the successful candidate.

Benefits to you • increased confidence in probity of selection and promotion processes • improved job satisfaction and better performance through enhanced skills and knowledge in an area that is transferable across all public service agencies

Benefits to the organisation • improved effectiveness of recruitment and selection decisions • reduced likelihood of appeals

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

77

If you like this course you could also consider: Writing business emails that make an impact Writing plain English

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Ministerial correspondence writing Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop helps participants write letters that ministers or senior executives like to sign. Participants leave with a clear set of principles that will help them produce high quality correspondence.

Attendees will be able to:

Course Content This workshop offers a clear outline of what ministerial or mayoral correspondence is and why it matters. It gives participants a structure for the letter of reply, a structure for the brief to go with the letter and strategies to keep the letter to one page. This workshop is very practical and uses many case studies.

• identify key elements of a ministerial reply • understand the role of ministerial correspondence • better control the key components of writing ministerial correspondence • write plainly • write a strong brief to go with the letter for signature • write with more political sensitivity • reduce their writing errors.

Benefits to you • ability to write a letter for someone else’s signature • knowledge of what to put in and what to leave out and how to keep the reply to a page • grammar and punctuation questions clarified

Benefits to the organisation • staff who understand the importance of using the agency’s templates and style guides • draft letters produced that need minimal revision so senior staff spend less time editing drafts • page long letters and briefs

CLASS SIZE: 20

78

COSTS^

FACILITATOR/S

Dennise Harris

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE

Bligh House

DATE

03APR, 31JUL

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW

Ministerial correspondence writing

CLICK HERE TO FIND OUT MORE

Modern business writing Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop helps participants present information succinctly and persuasively.

Attendees will be able to:

Course Content This workshop explains the basic structure of a brief and how to write one quickly and correctly. It shows how to answer letters of complaint using a field tested formula and gives participants a structure to write very difficult letters. It shows how to prepare an agenda in the modern way so meetings are shorter and more productive. It gives participants a framework to use if they supervise other people’s writing to help them improve and to save time. The workshop is very practical and interactive. Participants are given frameworks and principles to help them apply what they learn to their own work.

• write replies to letters of complaint • write a difficult letter saying 'No' • write a strong brief • understand the new features of all letters • write a strong agenda in the new way • write more strategically and write documents on one page • write with more political sensitivity • supervise others’ writing and reduce their writing errors.

Benefits to you • new strategies to improve all your writing at work and a clear idea about how to plan and edit your writing • knowledge of the structure for a brief and the ability to write more concisely • framework to supervise other people’s writing

Benefits to the organisation • senior staff spend less time editing draft responses • clearer and more appropriate written communications

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Dennise Harris

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE

Bligh House

DATE

22FEB, 30APR, 28AUG, 25OCT

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

79

If you like this course you could also consider: Facilitation skills Effective stakeholder engagement: an introduction

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Negotiation and conflict resolution skills Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This interactive workshop presents the key elements in achieving strong outcomes from challenging negotiations, resolving difficult situations and turning conflict into a powerful driver of improved performance and relationships. It is for those responsible for developing agreements amongst staff and with stakeholders and customers, negotiating outcomes that are fair and acceptable to all parties, and defusing conflict and potential conflict before it sours working relationships.

Attendees will be able to:

Course Content The workshop examines the key concepts of negotiation and conflict resolution, including how to approach negotiations, conflicts and disputes, resolve difficult situations, establish workable agreements, reduce tension and disagreements that may be blocking performance in the workplace, and make fair deals.

It is highly interactive and engaging.

• apply strategies, concepts and skills for dealing effectively with negotiations and conflict • apply a structured approach for preparing for effective negotiations and identifying the main phases and skills needed in a negotiation • use a problem-solving approach to gain an overview and uncover the real needs and interests of the parties in the negotiation or conflict • manage the emotional dynamics to improve communications and create more productive relationships • recognise and deal effectively with manipulation and power tactics • use the skills for persuasively communicating their perspectives, needs and interests • listen for high gain, and frame effective questions to uncover underlying issues or sources of conflict • handle objections, defuse resistance and encourage people to be more cooperative.

Benefits to you • more confidence in entering and managing negotiations • better outcomes that meet more of the needs of all parties • more effective dealing with conflicts, resistance and tactics

Benefits to the organisation • organisation goals achieved more quickly and thoroughly • reduction of the cost of conflict, both obvious and hidden • better outcomes obtained from negotiations

CLASS SIZE: 18

80

COSTS^

FACILITATOR/S

Phillip Hart, Fiona Hollier

MEMBER

$1012

LENGTH

Two Days

GROUP BOOKING

$1034

TIME

9.00am - 5.00pm

NON-MEMBER

$1078

VENUE 1

Christie Conference Centre 04APR + 05APR

VENUE 2

Bligh House, 20JUN + 21JUN, 15OCT + 16OCT

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Procurement Certification Training Program (PCTP) - Overview Maps to Capability Stream: Capacity to deliver

Procurement Certification Training Program

Learning Path

The importance of procurement capability for NSW government employees is underscored by the NSW Government’s focus on savings from procurement.

Level 2: Statement of Attainment: AQF Unit of Competency PSPPROC406B – Procure Goods and Services.

The NSW Department of Finance & Services, NSW Procurement, provides the Procurement Certification Training Program for all NSW government employees. It is designed to meet both the vocational purchasing and procurement capability requirements for day-to-day work and provide a learning path for procurement practitioners to national qualifications in procurement and contracting.

A graduated program The Procurement Certification Training Program is graduated from foundation public sector procurement knowledge (Level 1) to strategic procurement (Level 4). All participants commence at Level 1 and then may progress through levels to meet their own needs and the requirements of their agency.

Level 1 (1 day course): This course is suitable for all employees, ranging from the occasional purchaser, to employees new to the public sector, and procurement practitioners. This level provides the procurement framework, policy, principles and practices specific to NSW Government. It also provides an understanding of ad-hoc and low value purchasing.

Level 2 (3 day course): This course is suitable for anyone who needs to undertake or manage a procurement action. Building on Level 1, participants gain detailed understanding of the processes and practices in conducting procurement and contracting.

Level 1: Certificate of Completion.

Level 3: AQF Qualification: PSP52510 Diploma of Government (Procurement and Contracting).

Level 4: AQF Qualification: PSP61210 Advanced Diploma of Government (Procurement and Contracting).

To apply for qualifications such as Statement of Attainment, Diploma and/or Advanced Diploma of Government (Procurement and Contracting) please contact NSW Procurement, Learning and Development Unit on 1800 679 289. A small additional administrative fee is required for issuance of qualifications.

To discuss accelerated entry into Levels 2, 3, or 4 contact NSW Procurement, Learning and Development on 1800 679 289

Professional Links: Both the Chartered Institute of Purchasing and Supply – Australasia (CIPSA) and the Australian Association of Procurement & Contract Management (AAPCM) provide recognition to participants who successfully complete the Procurement Certification Training Program.

Facilitator Expertise The program is facilitated by a team of procurement specialists, assessed and pre-qualified by NSW Procurement.

Level 3 (3 x 3 day modules): This course is for those who have procurement as their main work activity. Successful participants will be able to manage established procurement and contracting processes in the public sector.

Level 4 (3 x 3 day modules): This course is for procurement practitioners/professionals. At the conclusion of this level, participants will be able to manage strategic procurement and contracting processes in the public sector.

To register go to www.nsw.ipaa.org.au

81

If you like this course you could also consider: PCTP - Level 2 Effective procurement capabilities

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

PCTP - Level 1 Understanding public sector procurement Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This course benefits anyone new to the NSW Government and those already working in government at any level who are not familiar with the NSW procurement legislative and policy framework. This one day course provides an overview of: the policy and legislative framework within which the procurement of goods and services is conducted; the procurement process; the conduct of basic procurement; and options to add value to the procurement process. The course maximises learning outcomes by providing interactive and practical learning activities, designed to allow participants to apply newly acquired knowledge to actual workplace scenarios. The course is assessed and a certificate of completion granted to successful candidates, but it does not qualify participants for a unit of competency under the Australian Qualifications Framework. Assessment consists of a simple set of written questions, conducted at the end of the course. Successful completion of this Level 1 course, or the ability to demonstrate a good working knowledge of procurement in the NSW Government sector, is a prerequisite for undertaking the Level 2 procurement certificate course.

Attendees will be able to:

Course Content This one day course contains the following sessions: NSW Procurement Policy; The Procurement Process; Planning the Procurement; Conducting the Procurement; Managing the Contract; and Adding Value; followed by the assessment.

• understand the NSW policy and legislative framework as it applies to procurement • understand the procurement process • understand delegations as they apply to procurement and disposals • understand the need for record keeping • know how to plan a procurement • know how to conduct a procurement and select suppliers • manage a basic contract • understand the concepts underpinning ‘value’.

Benefits to you • staff who understand their obligations relating to procurement and contracting • improved procurement and contracting practices • improved procurement and contracting outcomes

Benefits to the organisation • greater awareness of the NSW procurement policy and legislative framework • ability to undertake basic procurement and contracting functions within the NSW context • ability to undertake the PCTP Level 2 procurement certification course

CLASS SIZE: 16

82

COSTS^

FACILITATOR/S

Don Rothnie, Arch Fraser

MEMBER

$630

LENGTH

One Day

GROUP BOOKING

$640

TIME

9.00am - 5.00pm

NON-MEMBER

$660

VENUE

McKell Building

DATE

08FEB, 06MAR, 17APR, 17MAY, 04JUL, 02AUG, 05SEP, 08OCT, 01NOV

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW

PCTP - Level 3 Procurement and Contract - Module A

CLICK HERE TO FIND OUT MORE

PCTP - Level 2 Effective procurement capabilities ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This three day course builds on Level 1. It covers the expenditure of public monies for simple procurement of low value/low risk goods and services using contractual arrangements arrived at through simple tendering and requests for quotation. The course covers analysis and decision making in the procurement process, and includes planning and undertaking procurement, managing contractors and completing contractual arrangements. The course maximises learning outcomes by providing interactive, practical learning activities, designed to allow participants to apply newly acquired knowledge to actual workplace scenarios. Provision is made for guest presentations. The course is assessed, with successful candidates receiving Level 2 Certification.

Candidates fulfilling all requirements may also apply for a nationally recognised Statement of Attainment for PSPPROC406B Procure Goods and Services unit of competency under the AQF. Assessment consists of observation by the facilitator of individual effort and participation in all group activities, submission of tasks completed at the end of Day 3, and submission of written responses to scenario questions.

Successful completion of the Level 1 and 2 courses is a prerequisite for undertaking the Level 3 procurement certification course.

Attendees will be able to:

Course Content This three day course contains the following sessions: Plan for Procurement:Procurement Framework; ICAC Presentation; Roles and Responsibilities; smartbuy®; Australian Disability Enterprises; Contract Law; Procurement Plan; Conducting the Procurement:Approaching the Market; Manage the Contract; and Complete Contractual Arrangements.

• understand the NSW policy and legislative framework, provisions and initiatives as they apply to procurement • understand procurement, tendering and contracting processes • understand delegations as they apply to procurement and contract management • understand the need for record keeping • know how to plan a procurement • know how to conduct a procurement and select suppliers • understand how to manage a contract • understand the concept of ‘value for money’.

Benefits to you • staff who understand their obligations relating to procurement and contracting • improved procurement and contracting practices • improved procurement and contracting outcomes

Benefits to the organisation • ability to operate in compliance with the NSW procurement policy and legislative framework • ability to undertake procurement involving tendering and contract management functions within the NSW context • ability to undertake the PCTP Level 3 procurement certification course PRE-COURSE REQUIREMENTS

Completion of the PCTP - Level 1 Understanding public sector procurement or the ability to demonstrate a good working knowledge of procurement in the NSW Government sector

CLASS SIZE: 16

COSTS^

FACILITATOR/S

Don Rothnie, Paul Vorbach

MEMBER

$1287

LENGTH

Three Days

GROUP BOOKING

$1320

TIME

9.00am - 5.00pm

NON-MEMBER

$1386

VENUE

McKell Building

DATE

28MAR - 30MAR, 29MAY - 31MAY, 25JUL - 27JUL, 18SEP 20SEP, 27NOV - 29NOV

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

83

If you like this course you could also consider: PCTP - Level 3 Procurement and Contract - Module B

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PCTP - Level 3 Procurement and Contract - Module A ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

The NSW Procurement Certification Level 3 course is aimed at Procurement/Contract Managers, or personnel functioning as procurement/contracting officers aspiring to higher roles. The course is a 9 day program, conducted in three modules which must be completed sequentially: Module A – Planning Procurement(3 days); Module B – Conducting Procurement(3 days); and Module C – Managing Contracts(3 days). Satisfactory completion of the assessment elements of the program will result in candidates receiving Level 3 Certification. Candidates may also apply for a nationally recognised PSP52510 Diploma of Government (Procurement and Contracting), comprising 13 units of competency, under the Australian Qualifications Framework.

Assessment consists of: observation by the facilitator of individual effort and participation in all group tasks; submission of all tasks from each module; submission of a written workplace assessment after completion of each module; completion of a Third Party Sign-Off. The course maximises learning outcomes by providing interactive and practical learning activities, designed to allow participants to apply newly acquired knowledge to actual workplace scenarios. Successful completion of the Level 3 course is a prerequisite for undertaking the PTCP Level 4 course.

Attendees will be able to:

Benefits to you • staff who are able to manage procurement and contracting processes, deal with associated risks and issues and maintain compliance with regulatory and legislative framework • improved procurement and contracting practices • improved procurement and contracting outcomes

Benefits to the organisation • awareness of how to manage issues and risks in procurement and contracting • ability to manage procurement and contract processes • ability to undertake PCTP Level 3 Module B - Conducting Procurement PRE-COURSE REQUIREMENTS

Course Content Module A - Planning Procurement, the first module in Level 3, comprises the following sessions: Procurement Governance; Managing Stakeholders; The Market; Procurement Resources; Specifying the Requirement; Planning the Procurement; Managing Risk; Risk Management Plans; Implement and Review Risk Management Plans; and Negotiation.

CLASS SIZE: 16

84

• apply the principles of procurement and contracting • understand issues and treatments in procurement and contracting • plan a complex procurement • conduct a complex procurement • conduct a tender evaluation • understand the principles of negotiation • manage a contract • manage procurement to achieve ‘value for money’.

Completion of Level 1 Understanding public sector procurement and Level 2 Effective procurement capabilities To discuss accelerated entry into Level 3, contact NSW Procurement, Learning and Development on 1800 679 289

COSTS^

FACILITATOR/S

Don Rothnie, Alex Szabo

MEMBER

$1342

LENGTH

Three Days

GROUP BOOKING

$1375

TIME

9.00am - 5.00pm

NON-MEMBER

$1441

VENUE

McKell Building

DATE

15FEB - 17FEB, 07AUG - 09AUG

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW

PCTP - Level 3 Procurement and Contract - Module C

CLICK HERE TO FIND OUT MORE

PCTP - Level 3 Procurement and Contract - Module B ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

The NSW Procurement Certification Level 3 course is aimed at Procurement/Contract Managers, or personnel functioning as procurement/contracting officers aspiring to higher roles. The course is a 9 day program, conducted in three modules which must be completed sequentially: Module A – Planning Procurement(3 days); Module B – Conducting Procurement(3 days); and Module C – Managing Contracts(3 days). Satisfactory completion of the assessment elements of the program will result in candidates receiving Level 3 Certification.

Candidates may also apply for a nationally recognised PSP52510 Diploma of Government (Procurement and Contracting), comprising 13 units of competency, under the Australian Qualifications Framework. Assessment consists of: observation by the facilitator of individual effort and participation in all group tasks; submission of all tasks from each module; submission of a written workplace assessment after completion of each module; completion of a Third Party Sign-Off. The course maximises learning outcomes by providing interactive and practical learning activities, designed to allow participants to apply newly acquired knowledge to actual workplace scenarios. Successful completion of the Level 3 course is a prerequisite for undertaking the PTCP Level 4 course.

Attendees will be able to: • apply the principles of procurement and contracting • understand issues and treatments in procurement and contracting • plan a complex procurement • conduct a complex procurement • conduct a tender evaluation • understand the principles of negotiation • manage a contract • manage procurement to achieve ‘value for money’..

Benefits to you • staff who are able to manage procurement and contracting processes, deal with associated risks and issues and maintain compliance with regulatory and legislative framework • improved procurement and contracting practices • improved procurement and contracting outcomes

Benefits to the organisation • awareness of how to manage issues and risks in procurement and contracting • ability to manage procurement and contract issues • ability to undertake the PCTP Level 3 Module C - Strategic Contract Management

Course Content Module B – Conducting Procurement, the second module in Level 3, comprises the following sessions: Legal and Policy Obligations; Establishing the Procurement Context; Selecting the Procurement Method; Selecting Contractual Arrangements; Approaching the Market; Conduct Tendering Evaluation; Debrief Stakeholders and Unsuccessful Tenderers; and Accountability and Transparency.

PRE-COURSE REQUIREMENTS

Completion of Level 3 Procurement and Contract - Module A Planning Procurement To discuss accelerated entry into Level 3, contact NSW Procurement, Learning and Development on 1800 679 289

CLASS SIZE: 16

COSTS^

FACILITATOR/S

Paul Vorbach, Rene Kling

MEMBER

$1342

LENGTH

Three Days

GROUP BOOKING

$1375

TIME

9.00am - 5.00pm

NON-MEMBER

$1441

VENUE

McKell Building

DATE

02APR - 04APR, 09OCT - 11OCT

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

85

If you like this course you could also consider: PCTP - Level 4 Strategic Procurement and Contract Management - A

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PCTP - Level 3 Procurement and Contract - Module C ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

The NSW Procurement Certification Level 3 course is aimed at Procurement/Contract Managers, or personnel functioning as procurement/contracting officers aspiring to higher roles. The course is a 9 day program, conducted in three modules which must be completed sequentially: Module A – Planning Procurement(3 days); Module B – Conducting Procurement(3 days); and Module C – Managing Contracts(3 days). Satisfactory completion of the assessment elements of the program will result in candidates receiving Level 3 Certification. Candidates may also apply for a nationally recognised PSP52510 Diploma of Government (Procurement and Contracting), comprising 13 units of competency, under the Australian Qualifications Framework. Assessment consists of: observation by the facilitator of individual effort and participation in all group tasks; submission of all tasks from each module; submission of a written workplace assessment after completion of each module; completion of a Third Party Sign-Off. The course maximises learning outcomes by providing interactive and practical learning activities, designed to allow participants to apply newly acquired knowledge to actual workplace scenarios. Successful completion of the Level 3 course is a prerequisite for undertaking the PTCP Level 4 course.

Attendees will be able to:

Course Content Module C – Managing Contracts, the third module in Level 3, comprises the following sessions: Confirm Contract Requirements; Develop Stakeholder Relationships; Implementing Contract Management Strategies; Contract Management Plan; Manage the Business Relationship; Manage Contract Performance; Manage Contract Issues; Communication and Information Strategies; Complete Contracts; and Contract Review.

CLASS SIZE: 16

86

• apply the principles of procurement and contracting • understand issues and treatments in procurement and contracting • plan a complex procurement • conduct a complex procurement • conduct a tender evaluation • understand the principles of negotiation • manage a contract • manage procurement to achieve ‘value for money’.

Benefits to you • staff who are able to manage procurement and contracting processes, deal with associated risks and issues and maintain compliance with regulatory and legislative framework • improved procurement and contracting practices • improved procurement and contracting outcomes

Benefits to the organisation • awareness of how to manage issues and risks in procurement and contracting • ability to manage procurement and contract issues • ability to undertake the PCTP Level 4 - Strategic Procurement and Contract Management

PRE-COURSE REQUIREMENTS

Completion of Level 3 Procurement and Contract - Module B Conducting Procurement To discuss accelerated entry into Level 3, contact NSW Procurement, Learning and Development on 1800 679 289

COSTS^

FACILITATOR/S

Rene Kling

MEMBER

$1342

LENGTH

Three Days

GROUP BOOKING

$1375

TIME

9.00am - 5.00pm

NON-MEMBER

$1441

VENUE

McKell Building

DATE

13JUN - 15JUN, 04DEC - 06DEC

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

PCTP - Level 4 Strategic Procurement and Contract Management - B

PCTP - Level 4 Strategic Procurement and Contract Management - A ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

The NSW Procurement Certification Level 4 course is focused on strategic procurement and contracting.

It addresses both the management of the procurement function as well as significant procurements. It is a 9 day program, conducted in three modules which must be completed sequentially: Module A – Strategic Procurement Planning(3 days); Module B – Coordinating Strategic Procurement(3 days); and Module C – Strategic Contract Management(3 days). Satisfactory completion of the assessment elements of the program will result in candidates receiving Level 4 certification. Candidates may also apply for a nationally recognised PSP61210 Advanced Diploma of Government (Procurement and Contracting), comprising 15 units of competency, under the Australian Qualifications Framework. Assessment consists of: observation by the facilitator of individual effort and participation in all group tasks, including individual class presentations; submission of all tasks from each module; submission of a written workplace assessment after completion of each module; and completion of a Third Party Sign-Off. The course maximises learning outcomes by providing interactive and practical learning activities, designed to allow participants to apply newly acquired knowledge to actual workplace scenarios.

Attendees will be able to:

Course Content Module A - Strategic Procurement Planning, the first module in Level 4, comprises the following sessions: The Procurement Context; Keys to Effective Government Procurement; What is Strategic Procurement?; Strategy Development Models; Internal and External Aspects; The Business Case; and Managing Strategic Procurement Risks.

PRE-COURSE REQUIREMENTS

Completion of the three modules in Level 3 Procurement and Contract Management

CLASS SIZE: 16

• understand the principles of strategic procurement and contracting • understand issues and manage treatments in strategic procurement and contracting • plan strategic procurement • conduct strategic procurement • understand and manage probity and ethics in strategic procurement and contracting • understand the issues surrounding strategic procurement and contract negotiations • manage performance in strategic contracts • manage strategic procurement to achieve ‘value for money’.

Benefits to you • staff who are able to manage strategic procurement and contracting processes and deal with associated risks and issues • staff who can improve procurement and contracting practices • staff who can drive beneficial change through improved procurement and contracting outcomes

Benefits to the organisation • awareness of how to manage issues and risks in strategic procurement and contracting • ability to manage and improve strategic procurement and contract processes • ability to drive beneficial change through improved procurement and contracting outcomes To discuss accelerated entry into Level 4, contact NSW Procurement, Learning and Development on 1800 679 289

COSTS^

FACILITATOR/S

Paul Vorbach, Martin Dutton

MEMBER

$1397

LENGTH

Three Days

GROUP BOOKING

$1430

TIME

9.00am - 5.00pm

NON-MEMBER

$1495

VENUE

McKell Building

DATE

01MAY - 03MAY, 17JUL - 19JUL

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

87

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PCTP - Level 4 Strategic Procurement and Contract Management - C

PCTP - Level 4 Strategic Procurement and Contract Management - B ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

The NSW Procurement Certification Level 4 course is focused on strategic procurement and contracting. It addresses both the management of the procurement function as well as significant procurements. It is a 9 day program, conducted in three modules which must be completed sequentially: Module A – Strategic Procurement Planning(3 days); Module B – Coordinating Strategic Procurement(3 days); and Module C – Strategic Contract Management(3 days). Satisfactory completion of the assessment elements of the program will result in candidates receiving Level 4 certification. Candidates may also apply for a nationally recognised PSP61210 Advanced Diploma of Government (Procurement and Contracting), comprising 15 units of competency, under the Australian Qualifications Framework.

Assessment consists of: observation by the facilitator of individual effort and participation in all group tasks, including individual class presentations; submission of all tasks from each module; submission of a written workplace assessment after completion of each module; and completion of a Third Party Sign-Off. The course maximises learning outcomes by providing interactive and practical learning activities, designed to allow participants to apply newly acquired knowledge to actual workplace scenarios.

Attendees will be able to:

Course Content Module B - Coordinating Strategic Procurement, the second module in Level 4, comprises the following sessions: Understanding the Market; Influencing Markets; Requirements Definition; Performance Measures; Buying Strategies; Sourcing Decisions; Developing and Managing Strategic Networks; Managing Probity in Procurement; Ethical Leadership; Probity Plans; The Legal Focus on Tendering Processes; and Strategic Procurement Negotiation, Bargaining, and associated Ethical Considerations.

PRE-COURSE REQUIREMENTS

Completion of Level 4 Strategic Procurement and Contract Management - Module A Strategic Procurement Planning

CLASS SIZE: 16

88

• understand the principles of strategic procurement and contracting • understand issues and manage treatments in strategic procurement and contracting • plan strategic procurement • conduct strategic procurement • understand and manage probity and ethics in strategic procurement and contracting • understand the issues surrounding strategic procurement and contract negotiations • manage performance in strategic contracts • manage strategic procurement to achieve ‘value for money’.

Benefits to you • staff who are able to manage strategic procurement and contracting processes and deal with associated risks and issues • staff who can improve procurement and contracting practices • staff who can drive beneficial change through improved procurement and contracting outcomes

Benefits to the organisation • awareness of how to manage issues and risks in strategic procurement and contracting • ability to manage and improve strategic procurement and contract processes • ability to drive beneficial change through improved procurement and contracting outcomes To discuss accelerated entry into Level 4, contact NSW Procurement, Learning and Development on 1800 679 289

COSTS^

FACILITATOR/S

Darryl Proud

MEMBER

$1397

LENGTH

Three Days

GROUP BOOKING

$1430

TIME

9.00am - 5.00pm

NON-MEMBER

$1495

VENUE

McKell Building

DATE

28AUG - 30AUG

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Diploma of Government (Financial Services) PSP50504 Diploma of Government (Management) PSP51104

PCTP - Level 4 Strategic Procurement and Contract Management - C ADDITIONAL MATERIALS STATEMENT

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

The NSW Procurement Certification Level 4 course is focused on strategic procurement and contracting. It addresses both the management of the procurement function as well as significant procurements. It is a 9 day program, conducted in three modules which must be completed sequentially: Module A – Strategic Procurement Planning(3 days); Module B – Coordinating Strategic Procurement(3 days); and Module C – Strategic Contract Management(3 days). Satisfactory completion of the assessment elements of the program will result in candidates receiving Level 4 certification. Candidates may also apply for a nationally recognised PSP61210 Advanced Diploma of Government (Procurement and Contracting), comprising 15 units of competency, under the Australian Qualifications Framework. Assessment consists of: observation by the facilitator of individual effort and participation in all group tasks, including individual class presentations; submission of all tasks from each module; submission of a written workplace assessment after completion of each module; and completion of a Third Party Sign-Off. The course maximises learning outcomes by providing interactive and practical learning activities, designed to allow participants to apply newly acquired knowledge to actual workplace scenarios.

Attendees will be able to:

Course Content Module C - Strategic Contract Management, the third module in Level 4, comprises the following sessions: Contract Management Fundamentals; Managing Strategic Contract Relationships; Strategic Contract Risk Management; Change Management; Contract Termination; Performance Management; Finalising and Reviewing Contracts; Contract Transition; and Class Presentations.

• understand the principles of strategic procurement and contracting • understand issues and manage treatments in strategic procurement and contractings • plan strategic procurement • conduct strategic procurement • understand and manage probity and ethics in strategic procurement and contracting • understand the issues surrounding strategic procurement and contract negotiations • manage performance in strategic contracts • manage strategic procurement to achieve ‘value for money’.

Benefits to you • staff who are able to manage strategic procurement and contracting processes and deal with associated risks and issues • staff who can improve procurement and contracting practices • staff who can drive beneficial change through improved procurement and contracting outcomes

Benefits to the organisation • awareness of how to manage issues and risks in strategic procurement and contracting • ability to manage and improve strategic procurement and contract processes • ability to drive beneficial change through improved procurement and contracting outcomes

PRE-COURSE REQUIREMENTS

Completion of Level 4 Strategic Procurement and Contract Management - Module B Coordinating Strategic Procurement

To discuss accelerated entry into Level 4, contact NSW Procurement, Learning and Development on 1800 679 289

CLASS SIZE: 16

COSTS^

FACILITATOR/S

Martin Dutton

MEMBER

$1397

LENGTH

Three Days

GROUP BOOKING

$1430

TIME

9.00am - 5.00pm

NON-MEMBER

$1495

VENUE

McKell Building

DATE

20FEB - 22FEB, 20NOV - 22NOV

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

89

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Diploma of Government (Policy Development) PSP51404 Developing and writing operational policies and procedures

Policy process Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop enables participants to learn more about policy and how it is developed, implemented and evaluated. It explores the fundamentals of policy and gives a good platform from which to move forward. This workshop is for those involved in policy who seek more understanding of the process, aspire to move into a policy position, or who have recently moved into the public sector from private sector agencies, and wish to better understand the policy process.

Attendees will be able to:

Course Content This workshop gives participants a better understanding of all aspects of the policy process, including the processes by which policies are defined, developed, implemented and evaluated, the impact of the political system on policy making and the importance of internal and external consultation in achieving policy objectives.

It offers the necessary skills to anticipate and confirm the need for public policy, plan the policy development process, gather and analyse information for policy development, identify stakeholders and distinguish appropriate modes of consultation, determine public policy direction, and gain agreement for policy release and dissemination of policy.

• understand public policy processes and the political context of public policy making • collect, analyse and organise information to develop public policy • communicate ideas and information related to policy • plan and organise activities to implement a policy development plan • work with others in teams to consult on public policy requirements • solve problems to reconcile differing policy viewpoints.

Benefits to you • increased understanding of policy-making structures and processes • proficiency in problem definition, planning, development, and analysis of public policy • appreciation of the role and methods of stakeholder consultation

Benefits to the organisation • better understanding of the role of policy development • improved anticipation, identification and analysis of policy challenges • improved understanding of organisational policy in the context of NSW Government and community needs

CLASS SIZE: 20

90

COSTS^

FACILITATOR/S

Dr Randal Stewart

MEMBER

$1012

LENGTH

Two Days

GROUP BOOKING

$1034

TIME

9.00am - 5.00pm

NON-MEMBER

$1078

VENUE

Bligh House

DATE

09FEB + 10FEB, 10MAY + 11MAY, 13AUG + 14AUG, 26NOV + 27NOV

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

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Facilitation skills Speech writing made easy

Presentation Skills and Meeting Facilitation Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

In this practical, interactive and change-oriented workshop, participants learn how to: refine their public speaking delivery style in order to engage and connect; manage impromptu speaking and Q & A sessions with polish; get their message across with clarity and confidence; use key ways to connect with an audience; present effectively to groups small and large; connect through content, structure and delivery when making presentations; conquer nerves and create a resourceful state. They learn how to go beyond PowerPoint to influence and engage. Participants explore how to: productively conduct meetings and facilitations; manage a range of group dynamics in meetings and facilitations; use meeting processes for maximising outcomes and enhancing productivity. They acquire key tools, models and concepts.

Attendees will be able to:

Course Content This course teaches participants to present effectively to small and large groups by: refining speaking delivery style to engage and connect; getting the message across with clarity; using models for briefings, short reports and action plan statements; designing a presentation (preparation, content and structure); handling questions and objections with flair and confidence; modelling the authority principle as a presenter/facilitator; creating confidence and developing a resourceful state. Participants learn how to productively manage meetings and facilitations by addressing framing as a key tool, using meeting processes for maximising outcomes and enhancing productivity. They learn how to manage a range of group dynamics in meetings and facilitations and about the most common types of issues in interpersonal factors including handling objections, difficult people and difficult interactions. They learn current best practice in design of slides and use of PowerPoint while also learning how to go beyond PowerPoint to influence and engage, recognising that PowerPoint is not the content.

• develop a dynamic speaking delivery style • manage nerves, create confidence and a resourceful state • handle questions and objections with confidence and flair • design a presentation: content; structure • use narrative to connect for a memorable message • explore current best practice in design of slides and use of PowerPoint • learn tools to effectively manage meetings with a range of stakeholders and interpersonal factors • go beyond PowerPoint to influence, engage and get their message across.

Benefits to you • enhanced confidence in your ability to design and deliver presentations that have impact and influence • understanding of best practice in presentation skills, delivery style, conducting meetings and facilitations • creation of positive recognition and professional influence through your ability to get your message across appropriately, and the ability to design and deliver engaging presentations and manage meetings effectively

Benefits to the organisation • improved stakeholder engagement through better communication in presentations and meetings • best practice in presentation skills, delivery style and meeting conduct • enhanced productivity in meetings and facilitations through processes for maximising outcomes and reaching objectives

CLASS SIZE: 18

COSTS^

FACILITATOR/S

Isabel Deeble

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE 1

Bligh House 29MAY

VENUE 2

Parkroyal Parramatta 11SEP

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

91

If you like this course you could also consider: Accounting for Non-Accountants Building a credible business case

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Process Mapping and Analysis for Improved Efficiency Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

Processes are at the cornerstone of business improvement strategies. Through understanding the detail of work and business processes managers can understand how work is being done to meet client, customer and stakeholder expectations, analyse the blockages to efficient and effective business operations, identify important financial and operational controls, determine the process drivers of cost and implement business improvement strategies. Process analysis is a key tool used to make improvements in efficiency, effectiveness and control. The aim of this course is to introduce participants to a variety of the simplest, most effective and widely used tools and techniques for process documentation, analysis and improvement.

Attendees will be able to:

Course Content This course enables participants to understand the language of process analysis by defining business functions, processes, activities and tasks, and to apply a range of process mapping tools. They map and analyse a business process from end to end using a case study.

Participants analyse a process for control risks, identify how to realise and mitigate the risks or redesign the controls and using a case study redesign a process for more efficient and effective operations.

• define business functions and elementary business processes • map processes and activities – applying fundamental tools • identify organisational structural issues in process design • analyse processes for efficiency and control risks • redesign processes for more efficient and effective operations • identify process cost drivers and possible cost savings • plan and implement process improvements.

Benefits to you • better application of process mapping tools and analysis in a public sector context • case studies and examples that allow you to apply the tools in the workshop • checklists and templates that can be applied back in the workplace

Benefits to the organisation • greater understanding of how work is being done to meet customer and stakeholder expectations • improved financial and operational controls and performance • practical business improvement strategies

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

92

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Project management: advanced Results and services plans: developing results logic

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Program evaluation Maps to Capability Stream: Direction

Overview

Course Outcomes

This workshop is designed for public sector managers and team leaders who wish to learn practical, simple approaches to evaluating their agency’s programs and services to determine whether they are making a difference. The workshop explores the use of two evaluation approaches: the program logic (or outcomes hierarchy approach) and Mark Friedman's results-based accountability (RBA) and considers the links between evaluation and strategic planning and budgeting systems.

Attendees will be able to:

Course Content The program uses real world case studies to give participants experience in applying the results logic and RBA approaches. Participants are also encouraged to bring along examples of evaluation challenges from their own agency to practise the skills covered in the workshop. The two evaluation and accountability models aim to answer the key question: 'Has our program or activity made a difference?' and both approaches distinguish between outcomes at the population or community level and outcomes at the program or activity level. Participants examine the implications of this distinction for cause-effect relationships, and learn how the two approaches align with the NSW RSP budget process. The workshop also considers how evaluations can be designed to improve confidence in concluding that our programs or services have contributed to improved results for clients and the community.

• understand the program logic and resultsbased accountability (RBA) models • apply the models to their agency’s services and activities • understand cause-and-effect links at the community/ population and program/activity levels • understand the strengths and weaknesses of different types of evaluation design on drawing cause-and-effect links.

Benefits to you • ability to distinguish between results or outcomes at the community and program levels • ability to use two recognised evaluation processes, Friedman's results-based accountability and outcomes logic • ability to apply these evaluation approaches in the workplace

Benefits to the organisation • staff have the skills to apply practical approaches to evaluate agency programs and services • staff acquire skills in Friedman's results-based accountability (RBA) and program logic, two commonly used approaches across the NSW government • better aligned planning, evaluation and budgeting processes

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

93

If you like this course you could also consider: Effective stakeholder engagement: an introduction Diploma of Government (Project Management) PSP51304

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Project management: advanced Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop builds on participants' project management skills with advanced tools and practical techniques.

Attendees will be able to:

Course Content This workshop covers content in the Project Management Body of Knowledge (PMBOK). It uses the project lifecycle as a framework and focuses on the use of practical project management tools and techniques.

The workshop covers the nine essential project management functions and emphasises strategic project management, planning, risk management and problem solving to ensure successful project outcomes.

The workshop is highly interactive and allows participants to apply the skills to current projects.

PRE-COURSE REQUIREMENTS

Project management experience as a project officer or project manager

• identify the skills, roles and responsibilities of the project manager and team members • manage the scope of a project in the context of organisational strategy, schedules, budgets, risks and stakeholders to achieve agreed outcomes • apply scope management and guide the application of scope controls • estimate time outcomes and control project schedules, and determine, monitor and control project costs • develop individuals and teams into a cohesive project team to meet project objectives • manage project communications to aid decision making and the achievement of project objectives • apply risk management strategies and actions to monitor and control project risks • evaluate and close projects.

Benefits to you • familiarity with advanced project management tools and techniques that can be applied directly to work projects • confidence to manage complex projects

Benefits to the organisation • staff skilled in using practical project management tools and techniques • projects managed strategically and within time and budget requirements • improved project management capability

CLASS SIZE: 20

94

COSTS^

FACILITATOR/S

Patricia Healy

MEMBER

$1012

LENGTH

Two Days

GROUP BOOKING

$1034

TIME

9.00am - 5.00pm

NON-MEMBER

$1078

VENUE 1

Parkroyal Parramatta 19MAR + 20MAR

VENUE 2

Christie Conference Centre 31MAY + 01JUN

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

VENUE 3

Bligh House 01NOV + 02NOV

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

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Project management: advanced Diploma of Government (Project Management) PSP51304

Project management: an introduction Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This course covers content in the Project Management Body of Knowledge (PMBOK). It uses the project lifecycle as a framework and focuses on the use of practical project management tools and techniques.

This workshop is for anyone who needs to manage large or small projects, team members who need to ensure that the goals of the project are achieved, those who are new to project management and those who have managed projects in the past and want to ensure that their approach and methodology are sound.

Attendees will be able to:

Course Content The program provides a background in essential project management functions and covers key activities across the project lifecycle. The course emphasises the importance of scoping and planning, risk management and problem solving to ensure project outcomes are achieved within time and budget requirements. The program is highly interactive and allows participants to apply the skills to current projects.

• understand the role of a project manager • establish and work through the phases of a project • develop an effective project scope • use project management and planning tools, including Gantt charts and critical path analysis to plan and prioritise work • identify the risks in a project and develop strategies to minimise risk • use effective communication strategies with all project stakeholders throughout the project • close and evaluate a project.

Benefits to you • project management terminology, tools and techniques learnt • more effective manager of work based projects

Benefits to the organisation • access to project management skills • engagement in easier and more effective planning, including prioritising and reporting on project progress • improved project outcomes

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Patricia Healy

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE 1

Bligh House 27FEB, 01MAY, 11OCT, 05DEC

VENUE 2

Parkroyal Parramatta 26JUN, 30JUL

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

95

If you like this course you could also consider:

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Diploma of Government (Management) PSP51104 Diploma of Government (Policy Development) PSP51404

Public Sector Management Program Maps to Capability Stream: Direction, Capacity to deliver

Overview

What the program offers

The Public Sector Management Program is a management and leadership education program for Australia’s public sector managers. It has been developed as a national joint venture across all government jurisdictions to provide managers with a unique opportunity to develop skills relevant to the current public sector environment.

• A focus on knowledge relevant to the workplace and skills for public sector managers • Practical training to assist with the increasing demands of a changing work environment • The opportunity for information sharing and networking between Commonwealth, State, and Local Government organisations • High quality classroom facilitators and comprehensive learning materials • Course delivery in a supportive learning environment • Development of skills to improve outcomes in public sector policy, service delivery, productivity and people management

The program is open to current and potential middle managers in Commonwealth, State and Local Government organisations in NSW. Prior qualifications are not required.

Participants who successfully complete the program will graduate from Flinders University, South Australia with a Graduate Certificate in Public Sector Management.

In NSW, the program is administered by IPAA NSW on behalf of the NSW Public Service Commission.

Course Content There are three face-to face-classes for each of the four units. Two assignments must be submitted for each Unit. The course is designed to be completed sequentially, and must be completed within a two-year enrolment period.

The program comprises four units: • Unit 1: Managing up: The framework of public sector management • Unit 2: Managing out: The public sector in the community • Unit 3: Managing in: Ethics and career management in the public sector • Unit 4: Managing down: Operational management in the public sector.

THERE ARE APPROXIMATELY SIX NEW COURSES RUN ANNUALLY. You will be contacted about the next available starting date when your application has been submitted online at: http://psmp.dpc.nsw.gov.au

96

PSM Program structure UNIT 1 Managing up: The framework of public sector management

UNIT 3 Managing in: Ethics and career management in the public sector

• The Australian political and legal system • Responsible government and public management • Federal–State relations • Political, ethical and organisational accountability • Understanding recent public sector reform initiatives • Projecting the emerging future • Coordination and the global challenge of managing up

• Understanding Personality • Values and ethics • Emotional intelligence • Capability and learning • Career management • Motivation through goal-setting • Personal efficiency, priority management and productivity • Information analysis for problem solving and decision making

UNIT 2 Managing out: The public sector in the community • The Managing Out imperative • Networks, contracts and policy communities • Citizens, clients and stakeholders • Participation and accountability • Whole-of-government • Network delivery and e-government • Managing relationships in a network environment • Managing the media and public relations • Managing Out in practice

UNIT 4 Managing down: Operational management in the public sector • Strategic management • Organisation structure and culture • The learning organisation and knowledge management • The budget cycle and financial management • Strategic human resource management • Performance management • Leadership and teams • Job satisfaction and motivation • Change management • Project management

CLASS SIZE: 18

COSTS^

FACILITATOR/S

Ross Homes, Elizabeth MacDonald

EVERYONE

LENGTH

1 Day - Orientation and Writing Workshop; 12 Days - Course delivery (3 days per Unit)

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

$7,500

TIME

9.00am - 5.00pm

VENUE

Level 14 Bligh House

DATE

See box

97

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Results and services plans: developing results logic Maps to Capability Stream: Direction

Overview

Course Outcomes

This program provides some of the skills and knowledge required to support NSW Government agencies in developing Results and Service Plans. It focuses on the results logic approach, outlined in the NSW Treasury Policy and Guidelines Paper TPP04-4. This workshop is for staff in agencies who are responsible for developing results logic and Results and Services Plans, who are involved in strategic planning and/or performance measurement and who are accountable for delivering budget and financial services.

Attendees will be able to:

Course Content This workshop offers an overview of the requirements of Results and Services Plans, and the construction of results logic and its alignment with government priorities. It gives hands-on experience in developing results logic and offers links to agencies’ planning and evaluation systems. The workshop also provides an overview of Mark Friedman’s results-based accountability model and how it can support RSP-based reporting systems. Participants develop results logic for a case study and then review their own agency’s results logic. The Friedman model is also demonstrated through real-life case studies.

• build a sound understanding of Results and Services Plans and the NSW Government strategic management cycle • understand the concept of results logic and how it can be used to explain linkages to State Plan priorities • review and strengthen their agency’s results logic • understand the links between Results and Services Plans and agencies’ planning and reporting systems.

Benefits to you • increased skills in developing results logic • increased understanding of the links between planning and the budget process • more confidence in linking an agency's strategic plan with internal business planning

Benefits to the organisation • alignment of planning, budgeting and performance reporting to RSP requirements • clearer articulation of agency results and services

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

98

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Financial management: fundamentals for the NSW public sector How to have those difficult conversations with employees

Risk management Maps to Capability Stream: Direction

Overview

Course Outcomes

This workshop provides answers to the key questions facing managers, technical staff and business stakeholders responsible for risk management.

Attendees will be able to:

Course Content This workshop offers an introduction to risk management and an explanation of standards associated with risk management, and establishes how to use operational risk management as part of good government/corporate governance. Participants learn how to calculate operational risk capital, identify and measure operational risks and develop strategies for mitigating risk, and are given an overview of regulatory requirements in risk management. A key feature of this workshop is the use of case studies to cement the theoretical learning.

• define risk management • identify why it is important to manage risks • understand the need for an integrated approach to strategic risk identification • develop a risk assessment process • determine risk treatment methods • develop, implement and monitor risk management plans.

Benefits to you • good understanding of risk management • development of risk assessment processes • ability to handle risks

Benefits to the organisation • increased staff awareness and understanding of risk management and how to identify, monitor and reduce risk • risk management is managed in accordance with national and international standards • successful development and implementation of risk management plans

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

99

If you like this course you could also consider: Facilitation skills Modern business writing

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Running great meetings Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop will help participants run meetings as effectively as possible. It is targeted at those who want practical ideas to make meetings more productive, skills to manage difficult meetings and ideas for increasing participation.

Attendees will be able to:

Course Content This workshop teaches participants how to structure for the meeting cycle. It gives a step-by-step guide to running productive meetings, ways of managing difficult behaviour in meetings, strategies to deliver outcomes, time-saving tools, including an agenda structure, and ideas for adding variety to a meeting.

• plan for an effective meeting and write an effective agenda • get participants to meetings on time • keep meetings to a minimum • keep discussions on track • manage difficult and unproductive behaviour in meetings • increase participant involvement • evaluate a meeting or committee’s effectiveness • manage virtual meetings.

Benefits to you • knowledge of the cost of meetings and ideas for running more productive meetings • tools to make organising and running meetings easier, and modern methods for minute taking • choices about how best to structure and run a meeting, and practical strategies to keep control of meetings

Benefits to the organisation • fewer meetings • meetings that are well planned • meetings that achieve outcomes

CLASS SIZE: 20

100

COSTS^

FACILITATOR/S

Dennise Harris

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE

Bligh House

DATE

21FEB, 27MAR

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Strategy essentials for planning and performance Cost-benefit analysis

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

SES Finance Refresher - Mastering Your Financial Environment Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This is a refresher workshop for senior executives moving into areas of financial responsibility or an update for officers promoted into senior executive or for new senior executives coming from outside the New South Wales public service. The aim of the course is to provide participants with a strategic overview of the NSW Financial Management Framework and budgeting, planning, control and reporting requirements in order to master the financial environment.

Attendees will be able to:

Course Content This course includes understanding the components of the NSW Government's Financial Management Framework, describing and analysing the budgeting and appropriation mechanisms that fund the activities of departments and agencies and mapping the controls over the authority to spend public money. Participants learn to apply the planning tools used in determining objectives, setting results indicators and service measures, reviewing and improving objective statements and developing result KPIs and service delivery performance measures using a case study approach.

• describe the key elements of the NSW Government's Financial Management Framework • identify the budgeting and appropriation mechanisms utilised to fund the activities of departments and agencies • apply the planning tools used in determining objectives, setting results indicators and service measures • utilise internal control assessment tools to assess financial risks and establish effective, efficient and appropriate control procedures • apply an understanding of cost behaviours in order to manage and forecast costs.

Benefits to you • better understanding of, and confidence with the application of the NSW Financial Management Framework • checklists and templates that can be applied back in the workplace

Benefits to the organisation • greater compliance with the legislative requirements of the framework and improved control over financial risks

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

101

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Speech writing made easy Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

The workshop helps participants write a speech or speech notes that are interesting. It gives a step-by-step guide for writing a work-related speech. It shows how to generate interesting ideas for the opening and closing as well as giving a variety of structures to build a speech around. Participants will also critique parts of famous speeches to learn successful techniques they can adapt for their use.

Attendees will be able to:

Course Content The workshop covers the nature of speeches, where to get good ideas for the speech, how to start and finish as well as how to structure the speech. The workshop also explores how to find out what the speaker wants, what factors must be taken into consideration, how to suit the speech to the audience and the occasion, and how to write speech notes.

CLASS SIZE: 20

102

• identify the key characteristics of a speech • understand the way the speaker and the occasion interact • write a strong opening and closing • structure their speech to suit their purpose • make their speech interesting • write a speech the speaker will feel comfortable giving.

Benefits to you • more confidence and skills in preparing interesting speeches and speech notes • less time spent on speech writing

Benefits to the organisation • staff prepare useful drafts that require less rewriting • speech writing is less time consuming

COSTS^

FACILITATOR/S

Dennise Harris

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE

Bligh House

DATE

22JUN

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Modern business writing Presentation Skills and Meeting Facilitation

Speed reading: unload your reading overload Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop helps participants read up to five times more quickly, and to better understand what they read.

Attendees will be able to:

Course Content This workshop is for people who want to improve their reading speed. It explores the four secrets of speed reading, SpeedView tools – reading at the appropriate rate for best comprehension, how to approach and deal with business documents and how to find key information accurately and retain it longer. It assists participants to maximise output by adjusting the way they take in information, and by giving them memory triggers and a well-defined action plan. Throughout the workshop there are extensive practical exercises.

• read business documents two to five times more quickly with improved comprehension • understand the strategies for becoming a speed reader for life • use techniques that are in sync with the way the brain prefers to input information • apply the best strategy to reading any type of document.

Benefits to you • ability to read two to five times more quickly with improved comprehension • significantly improved output-to-input ratio • ability to access essential information more quickly and with longer retention

Benefits to the organisation • significant reduction in the amount of time staff spend reading hard copy documents • improved employee response time

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Tom Schymitzek, Sharon MacNevin

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE

Parkroyal Parramatta

DATE

10MAY

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

103

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Springboard: women's development program Maps to Capability Stream: Direction

Overview

Course Outcomes

Designed for women from all backgrounds, ages and stages of life, this award winning program offers development that has been proven to work. The workshops aim to enable participants to take action toward their goals in small positive steps, make positive decisions about their personal and work options, and enhance performance. It enables women to take more control over their own work/lives, identify the clear, practical and realistic steps that they want to take and develop the skills and confidence to take those steps and progress.

Attendees will be able to:

Course Content

• recognition of strengths, skills, capabilities and achievements • increased emotional intelligence through better emotional control and using assertive behaviours • projection of a positive image, and improvement in visibility and the ability to market yourself with ease

The program gives participants the ideas and skills to take control of their lives as well as the boost in self confidence to start making things happen. Participants set their own change agenda. Springboard is delivered as a blended learning program over four months. It consists of interactive workshops held three to four weeks apart, with comprehensive self directed learning between workshops making use of a substantial workbook, and utilising support and developing networks. Using these methods, participants gain information, practice and constructive support.

CLASS SIZE: 20

104

• set and achieve work and/or personal goals • become more focused and decisive • learn to value themselves and their abilities more • be more clear on their direction • have greater engagement at work.

• have increased confidence • more often present solutions than problems • have an increased sense of purpose.

Benefits to you

Benefits to the organisation • staff with more awareness, confidence, maturity, sensitivity and job satisfaction • motivated staff who give more to, and get more from their work • cooperative working relationships and customer interactions

COSTS^

FACILITATOR/S

Melanie Wass

MEMBER

$1859

LENGTH

Four Days

GROUP BOOKING

$1903

TIME

9.00am - 5.00pm

NON-MEMBER

$1991

VENUE

Bligh House

DATE

30MAR, 27APR, 28MAY, 25JUN

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Diploma of Government (Management) PSP51104 Risk management

Strategic thinking: resolving vital business challenges Maps to Capability Stream: Direction

Overview

Course Outcomes

This workshop involves the application of a groundbreaking model of strategic thinking to dramatically improve participants' skill levels as problem solvers, leaders and managers.

Attendees will be able to:

Course Content The workshop shows how strategic thinking can dramatically improve individual, team and organisational performance and competence.

Skills in facilitating change are sharpened by sparking greater imagination, creativity and know-how, and establishing new methods for consultation. The workshop explores ways of reflecting on vital issues and implementing better actions by thinking more strategically, and keeping in touch with and adapting to change. It gives a broader understanding of public sector reform and offers an improved ability to think outside the square and adapt to surprise, ambiguity and uncertainty.

• understand the dynamics of strategic thinking and regularly create new systems to stimulate discovery • use a range of tools, models and skills to assist critical inquiry, leadership and teamwork • better align with broader strategic directions • anticipate change and develop techniques to reduce uncertainty, risk and ambiguity • build personal networks and improve expertise, support and awareness • use the Web to search for emerging trends and challenges • influence key stakeholders and inspire decision makers on important issues, and explore how mental preferences can develop strategic thinking capability • draft a personal action plan that applies the lessons learnt in the workshop.

Benefits to you • broadened understanding of complex and difficult issues and improved research, learning and leadership skills • more confidence in strategic thinking and new skills in planning, consultation and problem solving • improvement in your ability to achieve results

Benefits to the organisation • staff think more smartly on business challenges and stimulate new action and different solutions • staff are more empowered and creative in decision making and break the cycle of never being able to resolve tough issues • staff can anticipate upcoming problems and contingencies and improve business networks and knowledge resources

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Alastair Rylatt

MEMBER

$1012

LENGTH

Two Days

GROUP BOOKING

$1034

TIME

9.00am - 5.00pm

NON-MEMBER

$1078

VENUE 1

Parkroyal Parramatta 15MAY + 16MAY

VENUE 2

Christie Conference Centre 28AUG + 29AUG

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

105

If you like this course you could also consider: Strategic thinking: resolving vital business challenges Project management: advanced

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Strategy essentials for planning and performance Maps to Capability Stream: Direction, Capacity to deliver

Overview

Course Outcomes

People recognise the importance of strategic planning but are often simply ticking the box rather than really considering how the strategic plan is developed and deployed. This workshop unlocks the benefits of strategic planning by introducing tools to help participants develop a strategic plan by more effectively applying strategic planning tools to their strategic analysis, and then deploy the plan by using key performance indicators to focus and communicate their strategy and link it to their operating plans. The aim of this workshop is to assist participants to develop a strategic plan that is right for their organisation and can be used and implemented – turning their strategies into actions.

Attendees will be able to:

Course Content This course includes assessing the external and internal environment and crystallising and communicating participants’ strategic aims. Participants focus on their key customers, clients and consumer, develop effective KPIs and create a strategic plan that is understood and simple to implement and monitor.

• identify appropriate and useful strategic planning tools and techniques for assessing the strategic environment • apply the strategic tools and undertake external and internal strategic analysis • develop key strategic results statements – mission and outcomes • assess key stakeholder requirements by determining what stakeholders value and how to deliver what is valued • determine strategic financial and operational goals and performance measures by examining the strategic indicators of financial and operational success • create strategic plans that can be converted into reality by turning strategies into actions.

Benefits to you • greater confidence in using and applying strategic analysis tools • improved understanding of, and contribution towards developing relevant and useful KPIs – focusing on implementing the strategy • checklists and templates that can be applied back in the workplace

Benefits to the organisation • more effective and useful analysis of the organisation’s strategic environment - to turn strategies into actions

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

106

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Running great meetings Modern business writing

Taking good minutes Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop gives participants sensible and practical strategies to take minutes. It helps them to cut down on wasted time and to know what to put in and what to leave out of minutes.

Attendees will be able to:

Course Content This workshop looks at the whole process from keeping the committee file and writing a sensible and practical agenda to sending out the minutes and the action sheet.

Participants look at many sets of minutes to give them ideas about how best to structure the minutes for each committee they work with. They take a number of short sets of minutes from meetings and get some really good ideas about how they could have done them more simply.

• know the compulsory elements of minutes • understand some of the implications on minutes of the Government Information Public Access Act (2009) • have three useful structures for taking minutes of an item • know how to take minutes of an argument • know how to manage all those technical terms and acronyms • have many templates to choose from • have a good idea about how improve their skills after they leave the course.

Benefits to you • clear idea of what you must keep records of • increased skills in listening for the key facts • strategies to manage those difficult meetings

Benefits to the organisation • fewer risks to the agency from inappropriate content in minutes • more useful minutes • more productive staff

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Dennise Harris

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE

Bligh House

DATE

14FEB, 22MAY, 23JUL, 14NOV

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

107

If you like this course you could also consider: Expanding your leadership capabilities MBTI: Understanding and appreciating personality difference

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Teams: utilising individual differences for high performance Maps to Capability Stream: Organisational Culture, Direction

Overview

Course Outcomes

By understanding the contributions that individuals bring to teams, teams are able to leverage their differences and lift performance. Teams also become more aware of the roles that need to be covered in the team. The Belbin® Team Roles instrument identifies nine team roles. Each team role has particular strengths and "allowable weaknesses", and each has an important contribution to make to the team. Participants receive individual and team reports which include the individual’s own Team Role preferences. Alternatively, teams who want to understand better the interplay of personality types in the team, choose the MBTI® which makes the theory of psychological types understandable and useful. The MBTI® is the most widely used psychological assessment tool, frequently used in business by individuals and teams.

Attendees will be able to:

Course Content The workshop includes exploration of the team and how it operates, along with an understanding of the particular instrument chosen (Belbin® Team Roles or MBTI®) and the particular characteristics that attach to each role or type. Participants experience directly how their roles or types operate within their team and plan how to implement their deepened understanding to achieve better functioning and team performance.

Workshop activities are tailored to the particular composition of the team and its specific requirements.

• identify their own team roles or types as well as understand the characteristics of other roles or types in the team • understand and utilise individual differences on the team, turning potential disharmony into constructive conflict • review their team operations in light of the model and instrument chosen for the workshop • achieve better results in the teams in which they operate.

Benefits to you • heightened self understanding and better use of individual strengths • increased understanding of colleagues • better approaches for resolving conflict in the workplace

Benefits to the organisation • teams which achieve their goals more efficiently and faster • enhanced team performance through use of constructive conflict

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

108

Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Developing and writing operational policies and procedures Modern business writing

Writing briefs for ministers and executives Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This course focuses on the writing of clear, concise briefs that meet a minister’s or the senior executives’ needs. It demonstrates how to provide structured, logical evidence and arguments that answer the key questions.

Attendees will be able to:

Course Content This course helps participants use clear thinking and writing skills to produce quality briefs for ministers and senior executives. Participants use real life government scenarios and work on their own briefs to develop clear, logical briefs that meet the needs of ministers and senior executives. They also learn the principles of writing cabinet minutes, answers to parliamentary questions and media statements.

• understand the role of briefs • understand the needs of their readers • gather effective evidence • structure information well • develop clear and persuasive arguments • write clearly and well.

Benefits to you • better writing and thinking skills • needs of your audience understood • sound framework and model for writing briefs

Benefits to the organisation • productivity savings by reducing editing and rewriting time • tighter, well written briefs for ministers and senior staff • increased staff skills and confidence

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Elizabeth Fletcher, Gail Gregory

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE 1

Bligh House 15FEB

VENUE 2

Parkroyal Parramatta 03MAY, 28NOV

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

VENUE 3

Christie Conference Centre15AUG

To register go to www.nsw.ipaa.org.au

109

If you like this course you could also consider: Writing plain English Writing: punctuation and grammar

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Writing business emails that make an impact Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This course teaches the rules of writing formal business emails. Emails have replaced formal business letters and inter office memos. Poorly written emails are arguably the greatest source of miscommunication in modern corporate settings, both within the organisation and to external stakeholders. The course examines the correct format for business emails and common spelling and grammatical errors. The rules regarding legal requirements for workplace written communication are examined. Participants learn how to write emails that attract attention for the right reasons.

Attendees will be able to:

Course Content

Benefits to you

The course examines email etiquette, the rules of formal business letters, correctly constructed paragraphs, punctuation and levels of usage in business writing.

• confidence in written communication • timed saved in writing multiple emails to deliver your message • greater productivity

• understand current business language literacy • know the rules of business writing • recognise the benefits of reader-centered writing • gain confidence in written communication • improve articulation in written communication • recognise inconsistencies in writing and presentation styles • understand the process of logical writing and how it improves message strength • recognise correct punctuation.

Benefits to the organisation • clearer written communication • more efficient written communication • improved inter-office communication

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

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Customised Agency Programs also offer:

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

• hand-picked consultants to match your needs • flexibility in content, length and timetable • delivery at a convenient location • cost-effective benefits for all agencies, particularly those with offices in regional NSW.

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Writing: punctuation and grammar Modern business writing

Writing in the public sector: an introduction Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop provides the basic principles for writing for the public sector.

Attendees will be able to:

Course Content This workshop gives participants structures for letters, submissions, memos, short reports, minutes and emails, a clear idea of how they need to write at work and an easy guide to editing their work. Participants practise applying the rules and have models, samples, tips, sheets and checklists to take back to their desks.

The workshop also provides participants with easy-to-follow guides and templates and easy references to use when they get worried in the future.

• write a straightforward letter using a modern style • write a persuasive submission to buy or change something • prepare a short problem solving report • write effective emails • write a memo that will be read and understood.

Benefits to you • structure for your letters, submissions, memos, reports • time saved and confidence gained • ability to write concisely and keep your documents to a page

Benefits to the organisation • staff write letters, emails, reports that are not a risk to the agency and will be efficient and effective • staff will know the importance of using the agency’s templates and style guides • senior staff spend less time editing draft responses

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Dennise Harris

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE 1

Bligh House 08FEB, 19JUL, 13SEP, 04DEC

VENUE 2

Parkroyal Parramatta 02MAY

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

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If you like this course you could also consider: Modern business writing Writing: punctuation and grammar

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Writing plain English Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop helps participants to write in a reader friendly way so their readers will actually read their documents. Participants learn field tested methods that will help them write complicated ideas in a clear and easy style. They will also have a process to use so they can get that document off their desks quickly.

Attendees will be able to:

Course Content The course looks at how to take the clutter out of language and off the page. Participants work through practical examples where they see the difference writing plainly makes. They are given lots of opportunities to practise their new skills and compare them with model versions.

• know the characteristics of plain English • have a variety of options for making their sentences shorter • have lots of ordinary words to use in the place of those technical words that people just do not understand • have two ways to avoid using acronyms • use simple modern formatting techniques to make the page look clear and easy to read • know how to avoid passive voice, if they need to • know how to get their key message across quickly.

Benefits to you • greater confidence about how to make any document easier to read without sacrificing rigour and accuracy • sense of satisfaction in writing in a way that is likely to be read and understood

Benefits to the organisation • documents produced will be more equitable because more people will be able to understand them • greater efficiency as clients will be less likely to ring to have documents explained to them

CLASS SIZE: 20

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COSTS^

FACILITATOR/S

Dennise Harris

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE 1

Bligh House 12MAR, 06DEC

VENUE 2

Parkroyal Parramatta 13JUN

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider:

BOOK ONLINE NOW CLICK HERE TO FIND OUT MORE

Writing plain English Writing in the public sector: an introduction

Writing: punctuation and grammar Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop provides participants with a refresher course in modern punctuation and grammar. The workshop uses the public sector workplace as a context for discussing these principles, answers writing questions and gives tips and strategies to use back at the workplace.

Attendees will be able to:

Course Content This workshop covers the basic labels of English: nouns, pronouns, verbs, adjectives, adverbs, conjunctions, tenses and how they have to work together to make sense. It gives participants a basic structure of a sentence, explains how to punctuate correctly and provides a simple explanation of passive and active voice and when to use them. It explains the differences between written and spoken English and gives an interesting outline of modern English. Participants embark on a discussion of who sets the rules about what is right and wrong and discover what is wrong with 'between you and I', 'it’s' and many other common errors.

• know the difference between good modern English and nit-picking • notice mistakes in writing samples and correct them • make their sentences internally consistent • punctuate sensibly and confidently • avoid common errors in their own writing • manage apostrophes and dot points.

Benefits to you • clearer understanding of modern English and a grounding in basic grammar and punctuation • ability to edit your own work more professionally • knowledge of what matters and what doesn’t

Benefits to the organisation • staff will write more quickly and confidently and get more of their writing right the first time • less editing and re-editing of documents • staff will be able to resolve their own writing problems

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Dennise Harris

MEMBER

$616

LENGTH

One Day

GROUP BOOKING

$627

TIME

9.00am - 5.00pm

NON-MEMBER

$649

VENUE 1

Bligh House 07MAR

VENUE 2

Parkroyal Parramatta 18SEP

^ Costs include GST and are subject to change Cancellation Policy details (pg 126)

To register go to www.nsw.ipaa.org.au

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FACILITATORS

Peter Abelson Dr Peter Abelson is a Director of Applied Economics P/L, a Visiting Scholar at the University of Sydney, and Adjunct Professor of the Australian and New Zealand School of Government. He is a principal economic advisor to NSW Treasury. In recent years he has run several workshops on cost-benefit analysis for the Victorian Department of Infrastructure as well as for the Economic Society of Australia (NSW branch). His consulting work in areas such as transport, urban and environmental issues, health, and education economics includes many cost-benefit studies.

Peter re-drafted The Handbook of Cost-Benefit Analysis for the Department of Finance which was republished in January 2006. He is the author of Public Economics: Principles and Practice (2008), which is the leading text in this field in Australia.

Sarah Barlow Sarah Barlow, B.A. (Hons.), has a background in communication, business development, sales and account management. She works with organisations to enhance performance providing knowledge, skills and practices that add value. Sarah qualified as a trainer with Dale Carnegie Training®, one of the largest global training organisations. Working across different levels, she has completed assignments in Australia, the UK and Europe for organisations of all sizes including leading global brands and public sector services. Sarah uses a pragmatic approach connecting proven solutions with real challenges and unlocking potential on an individual and organisational level. Sarah has won a UK award for coaching and her professional interests include executive balance to achieve high-level performance. She has been invited as a guest speaker at various conferences and events.

Fiona Barnes Fiona Barnes holds formal qualifications in the field of Human Resource Management, Human Resource Development and Procurement. She brings a dynamic presentation style to her training, specialising in Procurement and Contract Management. Fiona's career has consisted of extensive Purchasing and Contract Management positions for the public and private sectors as well as over 17 years of training experience. Fiona is a highly regarded consultant to several public and private sector organisations on the procurement process. Fiona has developed a wide skill base during her career and is an experienced public speaker and trainer who is able to draw on her experiences to ensure the training remains interesting and relevant for all course participants. She has designed and delivered tailored Contract Management, Simple Procurement, Tender Preparation and Bid Evaluation training Australia wide.

Paul Barnes Paul Barnes, BA(Hons), GradDipEd, has been designing and delivering high quality, relevant and effective financial training to State and Commonwealth public sector organisations since 1989.

Paul has worked with numerous agencies on a wide range of financial management and accounting projects. Paul is co-author of two financial management textbooks published by the New South Wales University Press.

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To register go to www.nsw.ipaa.org.au

RCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE S.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING INING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. ERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS. AS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING. E AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS. G PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP. S. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. RCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE S.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING INING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. ERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS. AS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING. E AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.EVENTS. G PEOPLE AND IDEAS. MEMBERSHIP.EVENTS.TRAINING.AWARDS.RESOURCES.BOOKS. CONNECTING PEOPLE AND IDEAS. MEMBERSHIP.

Roy Barton Dr Roy Barton’s work includes Value Management, Risk Management and co-operative contracting on major projects, as well as working with groups of people across all levels of organisations on problem-solving, strategic planning and change. He has been involved with Gateway in NSW since its inception and was part of the team that put together the initial Gateway documentation. Roy has since worked closely with the Gateway Team in Treasury, providing advice on education and training as well as delivering short courses in Gateway and coaching Gateway reviewers through simulation workshops.

Martin Bass Martin Bass has 17 years experience in stakeholder engagement in his capacities as local government manager and independent consultant. Martin has developed broad skills, knowledge and experience in planning and managing innovative and effective stakeholder engagement programs and has sound understanding of the theoretical and practical elements of stakeholder engagement. In his consulting role Martin works principally with local and State government agencies, designing and implementing stakeholder engagement and strategic planning activities and building staff and agency capacities to manage these processes in-house.

Kerry Cumming With over 25 years experience in consulting, learning and development, Kerry Cumming designs and conducts customised group programs and one-on-one coaching in executive leadership development, leadership mentoring, presentation skills, written and spoken communication in business, Myers-Briggs Type Indicator Behaviour Profiling (MBTI), team dynamics, gender diversity and cross cultural dialogue in business. University trained and with an extensive background in understanding organisational dynamics, Kerry has credentials, experience and accreditation in MBTI behaviour profiling, intercultural communication, learning styles and professional speaking.

She is an accomplished public speaker and is a member of the National Speakers Association of Australia (NSW). Kerry has a Masters Degree in Learning, Development and Education, a Graduate Certificate in Management Enterprise, and a Bachelor of Education and a Graduate Diploma in Reading and Linguistics, and Managing Groups (NLP).

Isabel Deeble Isabel Deeble, BA, Dip Ed, ATCL (Speech), ALCM (Speech), DISC accreditation, NLP and Cert.

IV in Workplace Assessment and Training, is a communication specialist who conducts dynamic and engaging group facilitation and one-on-one coaching in presentation skills, interpersonal communication, leadership, negotiation and personal presentation. She underpins her workshop content and processes with principles of influence critical to enhancing personal impact and professional presence. An accomplished presenter and industry speaker, Isabel is currently President of the NSW chapter of the National Speakers’ Association of Australia.

To register go to www.nsw.ipaa.org.au

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COURSE FACILITATOR PROFILES

Paul Doorn Paul Doorn is the Chief Executive Officer for the Institute of Public Administration Australia (NSW Division). The Institute of Public Administration Australia (IPAA) is the professional association for people interested in government reform, policy issues, trends, best practice and innovation in public sector management. In this role, Paul aims to enhance the relevance, integrity, reputation and intellectual base of the public sector. Prior to joining the Institute as CEO, Paul was responsible for managing innovative public-private partnerships for the delivery of school education programs with the Abu Dhabi Council in the United Arab Emirates. Paul held the position of Senior Advisor for the Abu Dhabi Education Council. Prior to that he worked for the NSW Department of Education and Training, where he was involved in curriculum development for both international and NSW school education programs.

Don Dunoon Don Dunoon is a specialist in organisation development, leadership development and strategic planning with his own consultancy practice, New Futures Pty Ltd, which he established in 1989.

His vision in his work is to enable organisations, groups and individuals to increase their capability in clarifying and achieving their goals. Don approaches his work with a deeply grounded understanding of the dynamics of change and transformation and has high-level skills in helping his clients gain new insights into the problems they face and in devising strategies for moving forward.

Martin Dutton Martin Dutton is a Director and Financial Controller of a training and consultancy company. In this role he has gained considerable experience as a successful project manager of significant training development and delivery projects for government agencies, particularly in the area of procurement.

In addition to his eleven years in training, Martin has over 16 years practical management experience including financial resource management and purchasing responsibilities. Martin's qualifications include - Master of Business Administration, Macquarie University; Bachelor of Science (Computing), University of NSW; Certificate IV in Public Sector Procurement; Certificate IV in Workplace Assessment and Training.

Natalie Ferres Dr Natalie Ferres has a background as a business psychologist and MBA lecturer (for 10 years) in Australia and Asia. As a thought leader on the subjects of leadership, organisational development and people strategy, Natalie appears on Channel 7’s Business Builders as a guest advisor. In the last two years, Natalie has worked on numerous projects to evaluate core skills, design assessment tools and apply targeted interventions around the NSW Public Sector Capability model. Relaying the psychology of organisational transformation, she provides development solutions to agencies and their people. Her clients include service-oriented entities, product-based companies, and public sector agencies. Natalie also coaches a number of senior executives.

Elizabeth Fletcher Elizabeth Fletcher has led teams and developed broad employment reform policies in the NSW and Commonwealth public sectors. She has run sector-wide training and information sessions on new employment policies, including the 2009 recruitment reforms. Elizabeth holds the following qualifications: Bachelor of Business, University of Technology; Graduate Certificate in Creative Writing, University of Sydney; Certificate IV in Adult Training and Assessment.

116

To register go to www.nsw.ipaa.org.au

Arch Fraser has worked in the manufacturing, wholesaling and retailing industries as a Management Consultant in SE Asia and as a senior line manager in Australia. He is certified in Production and Inventory Management [CPIM], is a Chartered Professional Engineer [CPEng] and recognised internationally as a Certified Supply Chain Professional [CSCP]. He currently holds the position of Managing Director AIER, Apics Institute of Education and Research Ltd. Arch graduated in Electrical Engineering, gained Post Grad Diplomas in Industrial Engineering and Employee Relations, a Masters degree in Work Design and Ergonomics, and a Cert IV in Workplace Assessment and Training.

Gail Gregory Gail Gregory has worked in the public sector in senior management positions for over 10 years.

Whilst she specialises in the public and NGO sectors, she has also successfully worked with the private sector over many years with Unions NSW (formally the Labor Council of NSW). Gail is currently a Director of Clear Message – a company specialising in public sector and NGO business requirements. She can assist organisations with change management, human resource management, specialised training, and rewriting and editing documents to improve readability.

Gail understands and is familiar with the architecture of government business including its policy and legislative frameworks.

Bernadette Harris Bernadette Harris, MBA, Grad. Cert. Training (Action Learning), Cert IV Training & Assessment, has over 20 years management experience, both as an employee and consultant. Bernadette is author of 12 management books, including two on frontline management. She has assisted many organisations with organisational reviews, strategic planning, competitive tendering, professional development planning, workplace assessment, problem solving and decision making, as well as customer service and e-learning programs.

Dennise Harris Dennise Harris worked as a speech writer in a public sector organisation for several years. As a senior administrator, she has extensive writing experience in many contexts in the public sector.

Dennise has been an Inspector of Schools and has lectured in English at Macquarie University.

As a senior administrator, Dennise has extensive writing experience in many contexts in the public sector. She has also held teaching and management positions. Dennise delivers the IPAA NSW popular courses, Modern business writing and Ministerial correspondence writing.

COURSE FACILITATOR PROFILES

Arch Fraser

Phillip Hart Phillip Hart, BSc(Hon) MSc MSc Grad.Dip.Ed. Accr.M.LEADR, MIAP2, Cert.Publ.Partn, has extensive experience in workplace education and developing people’s practical skills, linked to their real-world context. He is a nationally accredited and experienced mediator. He helps people clarify and articulate difficult issues, and explore and implement practical options to address these issues.

Phillip is a skilled negotiator and conflict resolver who works with organisations and individuals to achieve quality outcomes in planning, evaluation and team development through facilitating effective communication.

Caroline Hawkless Caroline Hawkless, BEc ACA MBA, has been consulting to Government and Public Authorities for 15 years. Her areas of expertise include Asset Management Planning, Value Management Workshop facilitation, Economic and Financial Appraisal (of capital projects, National Standards and Regulations)and Business Case preparation. She has prepared Business Cases in compliance with NSW Treasury Guidelines for Business Cases examining a range of investment proposals including infrastructure, Information and Communications Technology and Goods and Services and has taken on the role of Team Leader for a number of Business Case Gateway Reviews.

To register go to www.nsw.ipaa.org.au

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COURSE FACILITATOR PROFILES

Patricia Healy Patricia Healy, BSc (Hon), MSc, MComm, has 18 years experience in assisting organisations improve performance through developing and implementing effective human resource solutions.

Patricia is an experienced project manager and has managed significant projects in the public and private sectors in engineering, construction, change management and human resources.

Fiona Hollier Fiona Hollier is a consultant with over 12 years experience in training and facilitating programs in organisational and interpersonal communications. She has particular expertise in teaching and practising conflict resolution and is co-author of the Conflict Resolution Network Trainers' Manual.

As well, she designs and delivers development programs in negotiation, grievance management, effective communications and team participation for a broad variety of organisations. Fiona is a Vice Chair of the National Board of LEADR and has previously served on the Executive of the NSW Chapter, including as Chapter Chair. She is a mediator on the LEADR Panel of Mediators.

Ross Homes Ross Homes worked at the University of Western Sydney between 1994 and 2001 lecturing in a wide range of management subjects at undergraduate and postgraduate levels. During this time he: managed the involvement of UWS with the Public Sector Management Program; commenced a Diploma upgrade program for PSMC graduates from the Graduate Certificate in Management; coordinated the Master of Management degree. Ross currently works as a consultant with The Knowledge Team. He works as a national assessor and IPAA NSW facilitator of the PSMP. Ross’ other experience includes: Qantas corporate industrial relations and line human resource management; advising the Federal government on industrial relations policy for the airline, road and rail transport industries; CEO with the national consumers organisation and two white collar unions. Ross holds a Bachelor of Commerce from Melbourne University and a Masters of Public Administration from the University of Canberra.

David Hurrell David Hurrell, MAcc, Grad Mgt Qual, Grad Cert (Proc), is a highly experienced adviser and trainer in the disciplines of finance, procurement and contracting. David has worked with a wide range of commercial companies, as well as State and Commonwealth agencies, on a variety of major projects. David brings enthusiasm and a genuinely engaging approach to his training making the subject interesting and relevant.

Barbara Johansen Barbara Johansen, BA, Dip of Personnel Management, is an experienced facilitator specialising in leadership, people and performance management and business communication skills. Barbara has had extensive experience in the research, design and delivery of learning and development programs for a range of public and private sector clients in the areas of presentation skills, conflict management, assertive communication, performance feedback, coaching and counselling.

Greg Kaiser Greg Kaiser is a world leading trainer, facilitator and organisational consultant on leadership and change. During his illustrious career Greg has worked with many of the world’s thought leaders including Ken Blanchard where he was instrumental in growing the organisation from $10 - US$40M. He also co-founded eCorporation, a leading internet business incubator, Travelago LLC., the largest video destination guide on the internet and Rovion, Inc., www.rovion.com an award winning, rich media technology company.

118

To register go to www.nsw.ipaa.org.au

René Kling has extensive experience within the procurement and supply chain fields, having worked for organisations in positions including Purchasing Manager, Supply Manager, National Logistics Manager and Senior Management Consultant. René is the immediate past Queensland Chair for the Chartered Institute of Purchasing and Supply Australia (MCIPS qualification), and holds memberships in a number of other organisations, including the Australian Institute of Management, the Logistics Association of Australia and the Australian Institute of Training and Development.

His qualifications include a Master of Business in Logistics Management, an MBA and a Master of E-Commerce, and he is currently completing a Doctor of Education. René also lectures in Strategic Management, Logistics Management, Quality Management and Purchasing and Materials Management for Central Queensland University on a sessional basis.

Anthea Lowe Anthea Lowe has extensive experience in bullying and harassment prevention and people management. She managed the Education Services Branch at the Anti-Discrimination Board of NSW, has been running her own consultancy business for the last six years, and sits on the Equal Opportunity Division of the Administrative Decisions Tribunal where she hears and decides cases of discrimination and harassment that have not been able to be settled by the Anti-Discrimination Board. She has written bullying and harassment prevention policies and grievance procedures for a wide range of public and private sector organisations and has advised senior managers on bullying and harassment prevention. Anthea has conducted bullying and harassment prevention and grievance management training programs across all sectors.

Elizabeth MacDonald Elizabeth MacDonald (BA Dip Ed) is a partner, consultant and facilitator in a Leadership Consultancy business. She is an educator with over thirty years’ experience in both the public and private sectors. She has particular expertise in teaching grammar and punctuation and she has facilitated workshops in writing in the public and private sectors throughout her career.

Elizabeth has facilitated leadership and ethical decision making workshops in Australia and abroad.

She works as an educational consultant and has had experience in teaching writing in secondary and tertiary educational sectors. She was for many years Head of English in a private secondary school and has undertaken extensive professional development in writing. She has been widely acknowledged for her expertise in teaching practice.

COURSE FACILITATOR PROFILES

Rene Kling

Ian MacDonald Ian held management positions for over 25 years in government and multi-national corporations and has been coaching full time for 6 years. Ian worked for NSW DET as a psychologist and in senior administration roles. He established and led the Student Services Unit in a multi-campus university. At Lend Lease he designed and implemented their leadership development process, and provided business facilitation and consulting services; at IBM as the Leadership Executive for Asia Pacific he coached executives, managers and cross-cultural teams, and designed and implemented major change initiatives. Ian now works with clients in a range of organisations, in public and private sectors. He provides coaching and facilitates business planning, strategy development, and leadership and team development. Ian holds a BA (Psych); Dip Ed; MA (Psych); Grad Dip Management (XMBA), AGSM and accreditations in Hogan Scales, MBTI, HBDI, Belbin Team Roles and Managing Motives for Performance Improvement (Hay).

Sharon MacNevin Sharon has more than 15 years experience in the field of corporate education and marketing.

Sharon specializes in assisting corporations identify needs and capabilities with e-data, e-mail and information overloads. Her programs teach people how to effectively deal with their incoming and outgoing information load. She has delivered programs to some of Australia’s largest organisations.

To register go to www.nsw.ipaa.org.au

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COURSE FACILITATOR PROFILES 120

Greg Masters Greg Masters specialises in strategic planning, management review, program evaluation and community and stakeholder consultation. Greg has held senior management and executive positions in a number of NSW government agencies. Greg is an engaging facilitator who has a thorough understanding of how government works gained from his extensive experience in designing and facilitating strategic planning workshops for a range of agencies, leading evaluations and reviews of many government programs, including a number of whole-of-government initiatives and developing outcomes frameworks for agencies.

Darryl Proud Darryl Proud is a very experienced trainer and training developer. He has developed and delivered a wide variety of programs for Local, State and Commonwealth Government agencies and major private sector clients, principally in the fields of leadership and management, project management, procurement, training and assessment. In addition to more than twenty years of practical management experience, Darryl has more than ten years experience in developing workplace competencies and competency based training and assessment systems. Darryl's qualifications include: Graduate Diploma in Management Studies; Certificate IV in Workplace Training and Assessment; Diploma in Occupational Health and Safety. He is currently completing a Masters Degree in Training and Development at the University of New England.

Kevin Riley Kevin Riley is a chartered accountant and CPA who has found a way of not always sounding like one!

In addition to being a Fellow with both the Institute of Chartered Accountants in Australia and CPA Australia, Kevin has a Bachelor of Economics and a Graduate Certificate in Business Administration. Kevin gives practical insights into the use of financial reports in the public sector, based on over 25 years of experience in financial management and analysis. He has over 15 years working with State and Commonwealth government agencies and departments, including Treasury and Finance departments in most jurisdictions. Based on this experience in budgeting, reporting and financial training, Kevin has practical insights into the use of financial reports in the public sector.

Don Rothnie Don Rothnie is a specialist trainer for NSW State Procurement training programs. He is dedicated to ensuring participants have a real world perspective on purchasing fundamentals. Don has been involved in all aspects of business including sales, marketing, warehousing and supply chain management. He has travelled extensively on business and also during his representation for the Australian Institute of Purchasing and Materials Management on the International Federation of Supply Chain Management Executive in Europe, America and Asia, presenting papers on purchasing in India and China. Don remains widely respected throughout Australia for his knowledge in all areas of procurement. Don's qualifications include: Management Certificate, distinction grading; Australian Direct Marketing Association Certificate; Certificate IV in Workplace Assessment and Training BSZ0198; Life Member Associate Chartered Institute of Purchasing Australia (previously AIPMM).

To register go to www.nsw.ipaa.org.au

Gemma Rygate, MA, BEd, DipTeach, MACE, is a leading educator with over twenty-five years' experience as a consultant and facilitator across both public and private sectors. Throughout her career Gemma has been actively involved in teaching and educational administration. She spent many years as Department Head in secondary education and she has worked as an educational consultant for Company B Belvoir and the Sydney Opera House on a voluntary basis. She has facilitated workshops on Ethical Decision Making and Public Sector Administration for groups locally and abroad. Gemma has been involved in educational assessment, convening and managing an assessment team for over 10 years. She currently holds the positions of Executive Director, IPAA National; Manager, Business Development, IPAA NSW; and she manages the Public Sector Management Program for NSW.

Alastair Rylatt Alastair Rylatt is regarded as one of Australia’s leading contemporary thinkers in modern business management. He is an inspiring presenter, expert strategist and award-winning author.

His presenting and writing has taken him to major conferences and clients throughout the world including Malaysia, the Middle East, New Zealand, Singapore, UK and USA. During his 20 years of consulting he has assisted over 200 organisations, many in the public sector and not for profit.

Recent examples include Bankstown City Council, CSIRO, Department of Defence, NSW Department of Housing, Department of Energy, Utilities and Sustainability, NSW Office of State Revenue, NSW Treasury, Parramatta City Council and University of Otago.

Tom Schymitzek Thomas Schymitzek, BMaths, DipEd, has been involved in education for 27 years as a teacher, lecturer, and facilitator. He has spent the last 13 years leading and developing programs for Commonwealth and NSW Government agencies, focusing on delivering programs on information processing, both in hard copy and in the digital environment. He is a national speaker for several peak industry bodies, including the ICAA and the CPA.

Simon Smith Simon Smith is a well-qualified and respected coach and trainer and spent five years as a specialist consultant in the recruitment industry, where he trained and mentored recruitment consultants, candidates and clients in job application and interview skills. He has also sat on numerous Public Sector recruitment panels operating as an independent convenor recruiting from SES level to Clerk Grade1/2. Simon has coached and trained thousands of people in the public and private sectors. He has helped people get clear on what they want to do with their careers, gain the confidence they need to take that step and given people the skills they need to get their next job – everything from writing a résumé to writing job applications to interview skills. He has a down to earth, humorous, positive and energetic personality and is passionate about making a positive difference in people’s lives.

COURSE FACILITATOR PROFILES

Gemma Rygate

Geraldine Star Geraldine Star has many years experience as an educator, communicator and leader in the government and education sectors. She has worked in senior management roles in a number of NSW government agencies, gaining firsthand experience in developing and delivering strategic communications in a political context. Geraldine lectures in Public Communications at the University of Technology, Sydney. Her business specialises in change management, solving workplace issues through communications, coaching and facilitation/training programs.

To register go to www.nsw.ipaa.org.au

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COURSE FACILITATOR PROFILES

Randal Stewart Dr Randal Stewart has written, researched, practised and trained in public policy for over twenty years. He was previously a senior lecturer in the Department of Government and Public Administration at the University of Sydney. Randal currently works within the Strategy and Public Policy Practice on political nous, public policy, strategic management and public affairs. His main focus is on government but he also consults on organisation strategy and public affairs in the private sector.

Peter Sweeney Peter is an experienced trainer who has specialised in financial management training for many years. He worked for the Commonwealth Bank in numerous positions including Branch Accountant for over 13 years before moving into training and consulting. Peter also has extensive experience as an Army Reserve Officer. Peter has lectured at TAFE in Business Computing and Computer Accounting, and he has extensive experience in all aspects of MYOB Accounting and Asset Management software applications.

Alex Szabo Alex Szabo is a strong relationship manager and leader, with well-developed presentation, liaison, organisational and negotiation skills. He has demonstrated ability to work with personnel of all levels including senior management and Chief Executive Officers, in Australia and overseas. In addition to being a practitioner, Alex is a presenter of training in project management, procurement and contracting principles to Government departments and the private sector. His aim is to impart not just information, but also knowledge and understanding, and he does this in an inclusive and entertaining manner.

Paul Vercoe Paul was a logistic officer in the Army for over 20 years before joining the public sector. Since then he has worked overseas extensively and been heavily involved in training. Paul was the Army representative on the Defence Commercial Support Program (CSP) Team which was specifically developed to meet the unique capability, cultural and industrial requirements of the Department of Defence. Paul was heavily involved in developing CSP procurement policy and the preparation of the implementation manual, together with the training and marketing of CSP policy to both Defence and industry partners.

Paul Vorbach Paul Vorbach is an experienced corporate trainer, commercial manager and university lecturer.

He develops training programs and conducts commercial facilitation for organisations throughout Australia, NZ and Asia. In his corporate career and currently, he has worked with a number of government, financial services, and industrial and professional services firms. Paul has considerable theoretical and practical knowledge in the areas of procurement and purchasing processes, business acumen and management, and financial services and management.

Janelle Wallace Janelle Wallace, MIB, consults to private and public organisations on a range of business disciplines, including project management, operational effectiveness, service delivery and sustainability. Projects include developing best practice service delivery systems, developing procurement and logistics services, establishing entities in Asian markets and operational overhauls.

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To register go to www.nsw.ipaa.org.au

Melanie Wass is a licensed Springboard facilitator, having been trained by the creators of the program. With qualifications in psychology and extensive experience in managing people at work in the public sector, Melanie now operates a professional training and development practice.

A founding member of the International Association of Coaches, she is also President of the NSW Council of the Australian Institute of Training and Development.

Chris Westacott Chris Westacott holds an MBA, Degree qualifications in Human Resources and Marketing, a Diploma of Directorship and the following professional credentials: FAICD, FAHRI, AFAIM, AFACHSE. Chris has over 30 years experience in human resources and line management roles with both a local and international focus plus eight years experience as a consultant. His specific areas of expertise include strategic planning, governance, strategic human resource management, organisation analysis and design, strategic workplace reform, change management, senior executive and board coaching, strategic remuneration management, and reward and recognition systems.

Sandra Wood Sandra Wood, BAdultEd (Major in HRD), has worked in human resources and organisational development for the last 20 years. She has held management positions in both the private and public sectors and is known for her abilities in developing people and delivering results. In her six years as a consultant she has worked with a wide range of clients including professional services, financial services, IT, local government, state government, NFPs, telecommunications and building and property development. Sandra has also worked in senior roles in local government. This varied background has provided exposure to a wide range of management styles, team issues, organisational settings and challenges. Sandra’s passion is for the development side of HR where she can help people and organisations grow. Her areas of expertise are management and leadership development, team building, coaching, emotional intelligence, performance management and organisational improvement.

To register go to www.nsw.ipaa.org.au

COURSE FACILITATOR PROFILES

Melanie Wass

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Bligh House

Christie Conference Centre

Martin Pl

Martin Place

t

Martin Pl

t

Phillip St

ter S

Martin Place

Level 3, Bligh House 4-6 Bligh Street, Sydney

Christie Conference Centre 3 Spring Street, Sydney

From Circular Quay train station • Walk south up Loftus St • Veer left at Bent St • Turn right in to Bligh St

From Circular Quay train station • Walk south up Loftus St • Turn right in to Bent St • Continue 1 block (venue on corner of Bent, Gresham and Spring Sts)

From Wynyard train station • Exit to Hunter St via the Hunter Connection, turn right and walk east OR Exit to George St, turn left and walk north, and turn right in to Hunter St • Cross Pitt and O’Connell Sts • Turn left in to Bligh St From Martin Place train station • Exit to Castlereagh St, turn left and walk north • Cross Hunter St • Bligh St is ahead of you (Castlereagh joins Bligh at this intersection) Car parking stations • Sofitel Wentworth in Bligh St • Bent St

From Wynyard train station • Exit to Hunter St via the Hunter Connection, turn right and walk east OR Exit to George St, turn left and walk north, and turn right in to Hunter St • Turn left in to Pitt St • Take the right fork in to Spring St • Continue 1 block (venue on corner of Bent, Gresham and Spring Sts) From Martin Place train station • Exit to Elizabeth St, turn left and walk north to Bent St • Turn left in to Bent St after crossing at the lights • Continue down Bent St (venue on corner of Bent, Gresham and Spring Sts) Car parking stations • Bent St • Sofitel Wentworth in Bligh St

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Young St

Loftus St Loftus St

St igh Bl

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St

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Pitt St

Gresha

C O’

Be

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t

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Castlereagh St

Hunter Connection

St

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Wynyard Station

George St

t

Bridge St

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Hunter St

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Sp

St igh Bl

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Castlereagh St

George St

Hunter Connection

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Elizabeth St

Hunter St Wynyard Station

Pitt St

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St

St

Elizabeth St

nt

Phillip St

l el

Be

St

m

Pitt St

St

York St

Loftus St

g

rin

Sp

Grosvenor St

Bridge St

George St

Loftus St

St

Circular Quay

Young St

Pitt St

m

Gresha

Grosvenor St

George St

Circular Quay

York St

IPAA NSW COURSE VENUES

How to get to IPAA NSW course venues

To register go to www.nsw.ipaa.org.au

Location/venue

Connection

Carpark

Light Rail Station

Train Station

Parkroyal Parramatta Erby

Pl

att aR

ive r

St

Mars

den S t

C hu rch S

t

Par ram

Phillip

From Parramatta train station • Exit to Darcy St, turn left and walk west OR Exit to Argyle St, turn right and walk west • Turn right in to Church St • Turn right in to Phillip St

Georg Harw ood

e St

Mars

Civic

h St

t

Ar gy

Parramatta Station

Churc

le S

t

Clearly Business Cam

pbell

St

Hay S

t

Pitt St

Park er

Park e

St

r Ln

Capitol Square

Car parking stations • Phillip St, Parramatta • Erby Pl., Parramatta • Marsden St, Parramatta

Pl

th

Castlereagh St

den S t

Macqu arie Ln Macqu arie St

Dar cy S

r wo

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t en W

Clearly Business, The Training Room, Level 19, 323 Castlereagh Street, Sydney

Foster St

Barlo w St tt

Reservoir St

St Belmore Park

Ed

dy

Central

Elizabeth

St

Pi

Av e

t

th

Castlereagh St

Hay S

Pitt St

Park er St

Park e

r Ln

Capitol Square

or tw

e Av

en W

Foster St

Barlo w St Reservoir St

St

St

Belmore Park

Ed Central

dy

Elizabeth

tt

Pi

Av e

Central

From Central train station • Exit to Eddy Ave • Cross Eddy Ave • Walk north across Belmore Park • Cross over Hay St to venue (entrance in Hay St) Car parking stations • Hay St • Goulburn St Parking Station, corner Goulburn and Elizabeth Sts

Central

McKell BuildingCampbell St

Parkroyal, 30 Phillip Street Parramatta

IPAA NSW COURSE VENUES

MAP LEGEND

Level 4, McKell Building 2-24 Rawson Place, Sydney From Central train station • Exit to Eddy Ave • Cross Eddy Ave to Belmore Park • Walk west down Eddy Ave to the Pitt St traffic lights • Cross the road to the venue directly in front of you Car parking stations • Hay St • Goulburn St Parking Station, corner Goulburn and Elizabeth Sts

To register go to www.nsw.ipaa.org.au

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TERMS AND CONDITIONS

Terms and conditions Registration and Confirmation

Privacy policy

Registrations are accepted via the website, fax, mail or email. Your place will be confirmed upon receipt of your registration. A confirmation and invoice will be sent within 24 hours.

IPAA NSW is committed to protecting the privacy of information collected about its members and clients. The Institute collects information as required in order to administer and manage registrations for its courses and events. If registrants do not provide all the relevant information, registrations may not be confirmed. In some cases, names and agencies will appear on a participant list distributed to participants in a course or event.

Payment policy Payment is due 14 days from the date of the Invoice.

Cancellation policy Cancellation must be in writing. 50% of the fee will be payable when a cancellation is received between 5 and 10 working days prior to the course/event running. 100% of the fee will be payable for cancellations received fewer than five working days prior to the course/event running. Substitute nominees may attend in your place where deemed appropriate. Note that if a registrant does not cancel and does not attend, the total fee is still payable.

Group booking policy — (courses only) Where three or more people from one agency book and pay together for the same course (with the same course code) the group booking rate applies.

Transfer policy — (courses only) Transfers to another course must be requested in writing at least 10 working days prior to the course running or the cancellation policy applies. Transfers can only be requested when the course fee has been paid in full. The first transfer request is at no additional cost; subsequent transfer requests will attract a transfer fee of $55.00.

Program changes IPAA NSW reserves the right to change programs/speakers, or to cancel programs if enrolment criteria are not met or when conditions beyond its control prevail. All registrants will be notified in the event of cancellation and their registration fee will be refunded.

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Individuals who wish to access their personal information or have any queries in relation to the manner in which the Institute handles personal information, can contact IPAA NSW on 02 9228 5225.

Let us know what you think This 2011–12 Services Guide, and various other publications are available on our website – www.nsw.ipaa.org.au Your thoughts on the Services Guide not only help us to improve future publications, but also help us to know what courses you would like to see offered.

To request a hard copy of this guide, or to provide your feedback and comments on the guide, please contact us: t: 02 9228 5225 f: 02 9241 1920 e: info@nsw.ipaa.org.au m: IPAA NSW GPO Box 904 Sydney NSW 2001

To register go to www.nsw.ipaa.org.au