Welcome Packet

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A Sewing Experience Since 1921

We would like to welcome you as a new EE Schenck Company customer!

EE Schenck has a long-standing tradition of specializing in the creative sewing market. Our 100+ year history reflects our vast experience as a supplier and producer of fabrics, notions, and more Our valued customers are the cornerstone of our company. We pledge to provide you with excellent service and an extensive selection of high-quality products.

The EE Schenck Customer Care team has earned high marks in the industry, and we hope that you will take advantage of having an expert at your disposal. We have a dedicated network of Sales Representatives, ready and able to partner with you to ensure your success. In addition, you can use EESchenck.com and our Easy Order Mobile App, to shop and manage your account.

On behalf of the tremendous staff at EE Schenck, thank you for your trust and faith in our company. We look forward to serving you for many years to come.

Sincerely,

Who we are

EE Schenck Company is a wholesale distributor and producer, offering a wide selection of premium fabrics from the world’s leading fabric brands as well as an extensive selection of thread, patterns, batting, books, gifts and more. As a family-owned business focusing on independent retailers and manufacturers, we create partnerships with our customers based on mutual success. EE Schenck provides quality products and excellent customer service, which has allowed us to remain a cornerstone in the ever-changing sewing industry for more than 100 years.

What we offer

One-stop Shopping

EE Schenck carries more than 70,000 items, including a variety of fabric, notions, books, patterns, and more. We offer specialty fabric for small manufacturers and quilting fabric for independent retailers, and feature our own in-house designs and offer products from leading international brands. Our huge selection of fabric, notions, thread, crafts, batting, interfacing, storage, lighting, patterns, books, and more are all under one roof and easily searchable on our website. We even work with customers on custom sourcing, dyeing, and printing. Our wide selection of products combined with our commitment to helping our customers find what they need, make EE Schenck the one-stop shopping destination for all sewing, quilting, crafting, and manufacturing needs.

Knowledgeable Salespeople

At EE Schenck, the customers’ needs are top priority. Our knowledgeable team of sales representatives travel across the United States and Canada to assist customers as they select products and look for expert industry advice. Explore our Sales Reps page and get to know your Sales Representative today!

Credit & Payment Options

EE Schenck offers a variety of payment options, including major credit cards. We carry our own credit and do not use a factor. Our team will always work directly with customers to establish their best payment options.

Free Shipping Options

EE Schenck provides free shipping within the United Stares for notions, books, and patterns with a minimum purchase of $150 of free freight designated items. Orders of fabric, batting, gifts, and large/oversized items carry freight charges. Items that qualify for free freight are designated by our “Free Freight” icon on our website.

Consolidated Shipments

We ship within the United States as well as internationally and strive to make the process as easy as possible. Our team accumulates products from multiple vendors to consolidate customer orders before shipment. Shops can avoid their purchases trickling in, which eliminates excessive freight costs and extra invoices. Programs will arrive complete and ready to merchandise.

How we help

The Industry’s Best Customer Care Team

Customer Care

Monday - Friday

7:30am - 4:30pm PT

custsvc@eescoc.com 503.284.4124 | 800.433.0722

Here at EE Schenck, customer needs are our top priority. Our customer care team is available five days a week to take orders and answer questions. Team members form a personalized relationship with customers, often reaching out with product recommendations based on customer needs and ensuring customers are up to date on the newest releases and industry trends.

Contact our customer care team via email or phone.

Brands We Carry

Top Fabric

3 Wishes Fabric

A.E. Nathan

B. Black & Sons

Benartex

Birch Fabrics

Blank Quilting

Camelot Fabrics

Choice Fabrics

Clothworks

Cloud9 Fabrics

Cosmo

Craft Yourself Silly

David Textiles

EESCO*

Elite*

Elizabeth’s Studio

Fabric Traditions

Felicity Fabrics

Focus on Fabric

Four Seasons

FreeSpirit Fabrics

Galaxy*

Henry Glass In the Beginning

Top Batting and Interfacing

Bosal

Fairfield Batting

Top Notions

Ackfeld Manufacturing

Acorn Precision Piecing

Applipops

Art Bin

Aurifil

Bader Trimming Industries

Bloc Loc

Bohin of France

Bo-Nash

Clover

Coats & Clark

Colonial Needle Co.

Cottage Mills

Daylight Co.

Duncan Enterprises

Dunroven House

Ecoluxlighting

Everything Mary

FA Edmunds

Top Books & Patterns

Abrams

All Through The Night

Annie’s Publishing

Antler Quilt Design

Around the Bobbin

Art East Quilting Co.

Art to Heart

Atkinson Designs

Aunties Two

BeColourful

Bound To Be Quilting

Busy Hands Quilts

ByAnnie.com

C&T Publishing

Canuck Quilter Designs

Carolina Moore

Cashmerette

Charisma Horton

Christina Cameli

Chronicle Books

Closet Core Studio

Cluck Cluck Sew

Cotton & Joy

Cotton Street Commons

Cozy Quilt

Designs

Cut/Sew Patternmaking

HTC Inc. Maywood Studio*

Feral Notions

Fil-Tec

Fiskars Scissors

Galaxy Notions*

Gütermann

Hobby Gift Create Hot Fix Adhesive

June Tailor

KAI Scissors

Karen Kay Buckley

Kimberbell

Klassé

Lecien

Magic Quilting & Crafting

Martelli

Mary Ellen Products

Maxi-Lock

Maywood Studio*

Metal Goose

David & Charles

Design Originals

Elizabeth Hartman

Fabric Café Inc.

Farmer’s Daughters Quilts

Fiberworks

Fox Chapel Publishing

Friday Pattern Co.

FriendFolks

Funky Friends Factory

GE Designs

Grainline Studio

Happy Heart Patterns

Heather French

Hunter’s Design Studio

It’s Sew Emma

Jaybird Quilts

Kate Colleran Designs

Kimberbell

Kitchen Table Quilting

Klum House

Knot and Thread Design

Ladeebug Design

Landauer Publishing

Laundry Basket Quilts

Laugh Yourself into Stitches

James Thompson

Kokka

Maywood Studio*

National Nonwovens

P&B Textiles

Paintbrush Studio Fabrics

Plastex

Poppie Cotton

Quilt Gate

Sevenberry

Shannon Fabrics

Splash Fabric

Pellon Quilters Select

Mettler

Mundial Scissors

ODIF

Oklahoma Embroidery Supply & Design

OLFA

Olympus

Omnigrid Pilot Pens

Presencia

Prym Dritz

Quilt in a Day

Quilter’s Rule

Quilters Select

Quilters Touch

Quilting Creations

Quiltsmart

Reliable

Sarah Hearts

Laurie Shifrin Designs

Leisure Arts

Maple Island Quilts

Mary Mulari Designs

Meags & Me

Modernly Morgan

Mountainpeek Creations

Needle in a Hayes Stack

Noodlehead

One Sister Designs

Paper Pieces

Pen + Paper Patterns

Penguin-Random House

Pine Tree Country Quilts

Pleasant Valley Creations

Polka Dot Chair

Poorhouse Quilt Design

Quarto

Quilt Design Studio

Quilter’s Paradise

Quiltin’ Tia Quiltworks

Quiltworkx.com

R.J. Designs

Rae Hoekstra Designs

Rebecca Mae Designs

Robin Pickens

Springs Creative

Studio E Fabrics

Sewing Sanctuary

Sykel Enterprises

Thread and Ink Design Studio

UN/NO

Verhees Textiles

Wimpfheimer Velvets

World of Susybee

Therm•O•Web Warm Company

SA Richards Scanfil

Schmetz

Sewline

Slice

Silver Creek Leather Co.

Steady Betty

Sullivan’s USA, Inc.

Superior Threads

Taylor Seville

Terial Arts

The Batty Lady

Thimtec

TrueCut / Grace Frame Co.

Tutto Luggage

Twisted Bees

VELCRO

Wrights

YKK

Rustic Horseshoe

Schiffer Publishing

Search Press

Sew House Seven

Sew Kind of Wonderful

Sew Mariana

Sewn Wyoming

Shadow Valley Quilts

Slice of Pi Quilts

Stash Books

Stitch Publications

Studio M Squared

Sue Spargo

Swirly Girls

Taunton Press

The Quilt Company

The Quilt Factory

The Sewing Loft

The Sewing Workshop

The Tipsy Needle

The Whole Country Caboodle

True Bias

Villa Rosa Designs

Violet Craft

Wendy Sheppard

Zakka Workshop

Home of

Maywood Studio is a wholesale textile manufacturer and fabric supplier for the quilting, sewing, and crafting industries. We design, produce, and distribute high-quality textiles, precuts, kits, and notions to independent quilt shops, sewing stores, and craft retailers across the U.S. and around the world.

At Maywood Studio, we believe beautiful fabric can inspire a lifelong love of sewing and quilting. Our collections ranging from elegant florals and timeless basics to innovative seasonal designs are created in collaboration with a vibrant community of quilters, artists, and designers.

We are proud to be home to beloved fabric lines by Kimberbell®, Woolies Flannel by Bonnie Sullivan, and timeless stash-building basics like Shadow Play, Gelato, and Beautiful Basics. Our lineup also includes top-selling notions like Gentle Fuse, Creative Tiles, and a full range of premium wool pressing mats.

We prioritize consistent stock and dependable reorderability. Our knowledgeable customer care team is here to support your success with expert service and personalized guidance.

Discover our latest fabric collections, free quilt patterns, lookbooks, and instructional videos at maywoodstudio.com. Don’t forget to explore our exclusive Trunk Show Loan Program, which lets you borrow up to three quilts at a time for shop displays, classes, and events.

Sign up for our emails and follow us on social media and YouTube to be the first to know about new releases, creative projects, and upcoming events.

www.maywoodstudio.com @maywoodstudio #madewithmaywood

WEBSITE GUIDE - eeschenck.com

Logging In

Locate the LOGIN icon on your desktop or tablet/mobile device to log into your account. Login using your primary account email address and EE Schenck password. Once logged in, you can view additional content, including pricing, Lists, put up and stock availability and more.

Shopping Cart

Adding Products

TIP: Once the item is selected and added to the cart, the icon/button will update to show the item has been added to the cart.

• Select the icon in the website header (right side) to access a quick view of your cart. Remove items, adjust quantities, and view your subtotal.

• Select the VIEW FULL CART button to review full cart details, including total cost icons for shipping details, expected delivery date, and stock information.

• Products that do not have IN STOCK listed, or have less than the desired amount available, can still be ordered.

• Select the CONTINUE SHOPPING button on the bottom right of the cart page to add additional items.

• Select the ADD TO LIST button (top left) to delete all items from the Cart and add them to a List. This is a great way to quickly save products for future purchases while clearing out your Cart.

Checking out

Complete the Email Confirmation and Shipping sections. Under Shipping Address, select a saved address, enter a one-time use address, or Will Call pick-up. Under Order Details, accept Terms and Conditions as well as MAP Pricing and Reseller Agreements if you have relevant products in your Cart. Select the EDIT CART text at the top in Order Summary to go back and edit the cart. Hit the PLACE ORDER button to process your order.

My Account

On My Account, access key account information, view and export a .csv file of your open orders, order history, pay invoices, and manage your Shopping Lists.

The tabs on the left link other key features including QUICK ORDER and SCAN PRODUCTS that allow you to quickly enter an order either by adding SKUs directly or scanning products with a mobile device camera or Bluetooth scanner.

Quick Order

Using the EE Schenck SKU number, type the SKU # into the SKU # field, enter the desired quantity, and select the ADD TO CART or ADD TO LIST button.

Or download the provided template and upload a .csv file with the list of SKUs and desired quantity. These two Quick Order options are a fast and easy way to build your Cart or Lists.

• Quickly and easily build your Shopping List or add products to your Cart on the Scan Products tab.

• Use either a compatible Bluetooth scanner or scan with the camera on your mobile device or tablet, including iPhone, iPad, Google Pixel, Samsung Galaxy, and more.

• Simply align the barcode up with the designated scanning area on the screen to scan the product into the grid on the page.

• The product SKU number will appear in the grid when the scan is successful.

• The most recent product scanned will always appear the top. When ready, add the scanned products in the grid to a List or the Cart.

Lists

Use Lists to keep track of products for future purchases. Create, save, and edit multiple Lists for quick and easy access to products you don’t want to forget.

Creating New Lists

• Create new Lists by selecting the ADD TO NEW LIST button after clicking the icon. Name the new List and add the selected product directly to it.

• Or create new Lists on the LISTS tab in My Account. Select the +NEW LIST button and follow the prompts to create the new List. Note: the last List created will always appear at the top on the List tab.

Adding Products

Add products to Lists by clicking on the icon which appears on all product cards and pages. Next, select the List to add the product to, or create a new List. Collapsed View Expanded View

Manage Lists by selecting the icon at the top of the website. Then, select the List to edit. On the List detail page, edit quantity, delete products, download PDF version, or Copy the full list or selected products to the Cart.

Open Orders

Overview of all Open Orders

On the Open Orders tab, view all open orders with Open, Back Order, and Processing status. Find an order by searching by order # or a data range. Click the EXPORT CSV button to download a .csv list of all open orders.

Individual Order Details

Click on an order to view additional details for that order. Click the DOWNLOAD ORDER DETAILS button for a PDF version of the order.

Order History

Order History functions similar to Open Orders. View orders in the Completed or Canceled status, along with corresponding invoice(s) for Completed orders. Export a .csv list of all Completed and Canceled orders or download a PDF for details on a specific order.

Note: your Order History will only show orders processed on the new website. If you have questions about an older order that was completed on the previous website, contact our Customer Care Team.

Invoices

On the Invoices tab, view open and paid invoices. Find a specific invoice by searching by invoice # or a data range. Click on an invoice for full invoice details. Export a .csv list of all open and/or paid invoices and download a PDF for details on a specific invoice.

Paying Your Invoices

ACH payments can be made online by selecting the PAY INVOICES button, which takes you off our website to our secure payment portal on Fortis. Once on the Fortis site, you will be able to select ACH invoices that are ready to be paid. Pay one or select multiple invoices to paid at once.

Website Footer

Find links to Projects, Catalogs, Reseller Agreements, along with company information and more in the website footer.

Note: items previously found in THE STASH on our old website now appear in the website footer.

Catalogs & Publications: View and share Lookbooks, Catalogs, Project books and more from a variety of brands.

Product Search

Trunk Show Loan Program: Borrow professionally sewn quilts and projects for your shop – for free! Use your existing Trunk Show Loan Program log-in.

Use the search bar at the top of the site to search for items via product name, SKU #, product details (e.g., brand, type, etc.), and more. Once a search has been entered, further refine your search by using the filters on the left side.

Products from the last 30 days from all categories can be found using the NEW button in the website header. Filters can be used to find specific categories, brands, or product types.

All current Sale & Reduced products can be found in the SALE Button in the website header.

Category and Collection Filters

On Category or Fabric Collection pages, narrow the list of products by using the filter options on the left.

• Select filters by either scrolling and selecting or typing the name of the filter into the Search box.

• Select multiple filters and adjust even after the results are generated.

• Easily omit a previously selected filter by un-checking the purple filled box, or hitting the “ ” underneath the FILTERS text.

“VIEW AS” Collection or SKU

When viewing Fabric and Thread categories, toggle to show by Fabric Collection or Thread Lines as well as individual SKUs. Click the VIEW AS button towards the top of the page to toggle back and forth between views.

Product Detail Page

Product Details Section

Find additional product details, download images, and add item to Cart or Lists on this page. If the item is stocked and available, IN STOCK will be listed. If an item is being pre-sold for future delievery, the EXPECTED DELIEVERY is indicated. If no stock information is listed, you are still able to order the product.

Key product details including Brand, Theme, Type, Size, Weight, Color, Designer, Vendor #, List Price, MAP Price, and more are all included here. Underlined text in this section are clickable links that work as filters for searching other products in the category.

Configured Thread

Configured Card

Configured Product Detail Page

Products within the Thread category that share a common name or type are configured under a single card (ie. Kimono Silk Thread).

Downloading Images

There are two ways to download images. All images are large 1280 x 1280px at 72dpi.

Fabric Collections:

Download all images from a collection at one time by clicking the button on the top left of the collection page next to the filters. All current images from this collection, including any alternate images, will download to your computer in a zipped file.

Individual Images:

On the product’s detail page, click the button located underneath the smaller image box. All visible product images will download to your computer in a zipped file.

MORE FROM THIS COLLECTION in Fabric

On fabric product details pages, navigate to the bottom to find additional SKUs offered from this collection; this can include available Color Cards, Precuts, Kits, and additional prints/colorways.

When selecting a configured card, additional colors available for that thread type are available in a list view. Select the text seen on the top right corner of the product list to open a bigger view on the list.

Shipping Details

The icons below may appear on the Product Detail page, the Cart, and Lists:

This item cannot be shipped via air.

This item will be drop shipped from the vendor, not shipped from EE Schenck.

These items will ship for free.

COORDINATING PRODUCTS

Navigate to the bottom of the product or fabric collection page to shop featured Coordinating Products. These items complement or enhance the product or fabric collection you are currently viewing.

Monday - Friday 7:30am - 4:30pm PT custsvc@eescoc.com 503.284.4124 | 800.433.0722

have any questions.

Helpful Answers

Do you have order minimums?

New customers must place a minimum opening order of $250. Existing customers’ orders must meet a $150 minimum. Orders not meeting this minimum will be charged a $25 service fee. All customers are required to meet a $1,200 annual minimum per calendar year to keep their accounts open.

Do you offer sales and specials?

Yes! EE Schenck has a large selection of sale and clearance merchandise, which is noted on our website with “sale” banners on individual product images. To view all of our markdowns, click the SALE button on the website header.

What forms of payment do you accept?

EE Schenck offers a variety of payment options. We accept all major credit cards and may extend terms to you upon approval of our credit application. If you would like to apply for terms, please download and complete our credit application

Is order pick-up offered for local customers?

Yes! Customers interested in pick-up can set up your account for Will Call. Once your order(s) have been invoiced and are ready for pick-up, our Customer Care team will notify you.

How can I view open orders and invoices on your website?

How can I receive your emails?

Once you have become a customer and set-up an account with us, you should immediately begin receiving our emails. If you don’t receive them, double check your spam or junk folder and add us to your safe-sender list. If you are still not getting our emails, contact our Customer Care team to verify we have your correct email address on file.

Are all products in stock?

We offer more than 70,000 different items, many of which are stocked for immediate shipment. If the item is stocked and available, IN STOCK will be listed on the item’s detail page. Specific quantities can be determined by adjusting your order in the shopping cart. If an item is being pre-sold for future delivery, the EXPECTED DELIVERY is indicated. If no stock information is listed, the item must be ordered from our vendor partner on your behalf.

What is MAP price?

MAP Price is the lowest price (policy set by the manufacturer) that an authorized seller is permitted to advertise a product for. This includes, but is not limited to, periodicals, emails, website and mailed sales pieces. Items that are subject to MAP pricing restrictions will have the MAP price listed on our website, viewable once logged in. In order to carry certain products, each account must sign the Advertising Policy Agreement. View these agreements and the brands that require them through the Reseller Agreements link at the bottom of our homepage, or ask

Terms and Conditions

EE Schenck Company is a wholesaler selling only to licensed/registered businesses, not consumers. We require a sales tax registration certificate/resellers license for domestic accounts and a business registration certificate for international customers.

Order Minimums

Initial orders require a minimum purchase of $250 with subsequent order minimums of $150. Freight charges are not included when calculating order minimums. To maintain an account, a minimum of $1,200 must be purchased per calendar year or the account is subject to closure.

Backorders

Merchandise that is not currently in stock will remain on order and ship at the first available opportunity. Backorders will ship once product becomes available if the order exceeds $150 or can be consolidated with additional open orders.

Special Orders

Items that are not regularly stocked may be special ordered. These items require a minimum quantity purchase amount and a deposit. Special order items are non-returnable.

Drop Shipments

All drop-ship orders must be shipped on open account or pre-paid when placing an order. Pre-payments will include estimated shipping charges if applicable. Payment due dates are based on the manufacturer ship date rather than the invoice date. Drop ship orders are nonreturnable to EE Schenck Company or the manufacturer. EE Schenck Company is not responsible for delays, shortages or errors made by the manufacturer.

Cancellations & Refusals

A 15% fee will be charged on canceled merchandise and refused shipments. Customer is responsible for inbound and outbound freight charges on refused shipments. Frequent cancellations or refused orders may lead to a change in credit terms or account closure.

Returns

Returns will not be accepted without prior written authorization. All requests must be made within 30 days. EE Schenck Company will issue a Return Goods Authorization (RGA) that is valid for 10 business days. Return Guidelines:

• Only products purchased from EE Schenck Company.

• Return items must be currently stocked and not discontinued.

• Unit packs must be maintained. Partial packs will be returned to the customer at their expense.

• Authorized merchandise must be returned in the original packaging and free from any markings.

• ORM-D hazardous materials cannot be returned due to federal regulations.

• Special order merchandise is not returnable.

• Merchandise must be returned with the return authorization letter and the RGA number on the outside of the package.

• Any merchandise returned without a RGA number will be sent back to the customer at their expense.

• Authorized returns due to customer error will be issued a credit, less freight and a 15% re-stock fee. If purchased with free ground shipping, these charges will be deducted from the credit.

• Items returned as damaged that were not found to be damaged will be returned to the customer at their expense.

• EE Schenck Company will credit any items shipped in error or product that is considered damaged.

• Credits will be applied to the original invoice. If the invoice has been paid, a credit will be applied against future invoices.

• EE Schenck Company reserves the right to refuse any returns.

Claims

If items are received damaged in transit, save the original packaging and file a claim directly with the carrier. Claims for shortages must be made within 5 days of receipt of an order.

Payment

EE Schenck Company accepts credit card, bank transfer, or pre-payment. First time customers, who do not have terms, require a 50% deposit on orders to ship at a future date and a 100% deposit on at-once orders. Customers can apply for credit terms by filling out a credit application. Failure of our terms customers to pay promptly may result in a change of terms. A monthly service charge of 1½% per month will be charged on past due accounts. All invoices are aged from the ship date. Returned checks will incur a $25 service fee. All accounts are payable in U.S. funds only.

Freight

The customer is responsible for shipping charges except on qualifying notions, books and patterns that ship free within the United States. EE Schenck Company reserves the right to use their discretion as to the carrier to be used for shipment. Customers may request to use their preferred carrier or an expedited service and will assume any charges. Orders not qualifying for free freight and routed via UPS, USPS or FedEx will be shipped freight prepaid and the shipping charges will be added to the invoice. Truck shipments will be shipped freight collect or may be invoiced separately.

Other Opportunities For Your Store

Connect with your sales representative or our Customer Care team for more information.

Includes 184 Best Selling Notions + a free Scanner

Purchase includes one of each SKU (fixtures not included)

a FREE scanner for easy reordering

The perfect mix of products for New Stores. A great entry into notions from EE Schenck. See what’s included HERE!

GROW A MONEY TREE CONSIGNMENT

Your choice among thousands of full price products.

Short term for special occasions and events!

Up to half of each SKU on the order can be returned within 30 days.*

Must have good credit with EE Schenck

Use for:

Booths at Quilt Shows

Sidewalk sale at community events

Guild meetings

Anniversary sales

Grand openings and Shop Hops

Customer Appreciation

BULK PURCHASE

Our pick of 50 patterns for $50

Our pick of 25 books for $100

Patterns valued at $5 MSRP or higher

Books valued at $12 MSRP or higher

Use for:

Half Price booth at local shows

Start an Amazon or Ebay shop

In-store sale days

Give-away with purchase

Sidewalk sales and Clearance bins

Monthly store events

*No markings or labels/stickers on product to be eligible for a return

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