Issuu

Agent manual

European high school programs.

The number one choice for high school programs abroad. 1

www.educatius.org

Table of contents. About Educatius

p. 3

Insurance requirements

p. 17

Our mission: safe, successful students

p. 4

Pre-departure orientation

p. 18

p. 5–6

On-program orientations

p.19

The Educatius Europe team Getting started

p. 7

Welcome Camps

p.20

Our program types

p. 8

Host family accommodation

p.21

Juno

p. 9

Boarding school program

p.22

p. 10–12

Expectations and services

p.23

On program support

p.24

Language courses

p. 25

Application and enrollment process Payment process

p. 13

Visa information

p. 14–15

Flights & arrival information

p. 16

Our impact through Aiducatius. We believe education can change more than one life. Through Aiducatius, Educatius supports access to quality education for vulnerable youth in The Gambia and Tanzania. We also fund responsible tree planting and forest conservation in Tanzania to balance the environmental cost of student travel. Each placement contributes to something bigger—a world where opportunity and sustainability grow together.

About Educatius.

Studying high school abroad isn’t just about changing classrooms. It’s about opening minds, discovering independence, and shaping futures. Educatius creates safe, life-changing high school experiences in 13 countries: the USA, England, Scotland, Ireland, Germany, Austria, France, Spain, Italy, Denmark, Norway, Finland, and Sweden. Each year, more than 8,000 students embark upon their global journey with us. With 1,000+ passionate staff and offices in 24 countries, we work closely with agents worldwide to give every student the best possible experience. From our decades of experience, and thousands of students we’ve managed; we understand what families expect, what students need, and what agents require to deliver quality programs.

What makes us unique? • The widest portfolio: flexible, multi-destination high school options. • Trusted partnership: proven results and long-term reliability. • Local support: dedicated teams in every destination. • Operational excellence: smooth placements and transparent communication. • Purpose-driven approach: we put students first and make a positive global impact.

We are the #1 choice for high school abroad.

Educatius Agent manual – About Educatius

Educatius in Europe. Our European programs are growing quickly, supported by local offices and staff in each country who assist students every day. Students can join even with little or no language background, thanks to welcoming schools and structured support. We offer a streamlined set of program options across Europe, including exciting Classic Exchange programs in all countries with exciting regional variations, and Select schools in most areas that provide strong academic choices and clear pathways to graduation. This combination gives students flexibility, stability, and real opportunities to shape their future while exploring a culturally diverse region.

Our mission: safe, successful students.

Some may know us as the largest organization in the world dedicated to high school programs abroad. And that’s true. But we are more than just a portfolio of great high schools and programs. The most important thing we do is take care of students. A successful high school program is more than just a school. It is how each student is supported - academically, socially and practically. From the first arrival to the last goodbye, our deeply committed and experienced teams guide students through school life, culture, and adjustment. Our Service Promises guarantee consistent quality and a predictable process across all Educatius programs, so agents and families can trust that every student is in good hands. Download the Service Promises in the agent portal.

The Global Youth Resilience Initiative. We’re on a mission to support the well-being of all students on our exchange programs. It’s no secret that youth worldwide are experiencing an increase in mental health challenges. Students on exchange programs often experience culture shock, homesickness and adapting to a new academic environment. We've partnered with teen mental health specialists to provide proactive support to our students and the adults who support them - their host families, Local Coordinators and natural parents - to build their resilience through training and interactive exercises.

Educatius Agent manual – Our mission: safe, successful students

The Educatius Europe team.

Educatius offers High School programs in 10 destinations across Europe 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

France Spain Germany Italy Sweden Finland Norway Denmark Austria Netherlands

Central Educatius Europe team.

Local Educatius Europe Team. Across all our destinations we have a local team that are responsible for placing students and providing ongoing support. In many office there are several additional members of staff listed than those below however we have provided contact for those our partners should most commonly interact with.

Local Offices: NORDICS (SE, FI, DK, NO) Regional Director Caroline Schard - caroline.schard@educatius.org

Our Central Team coordinates and aligns operations across all 10 destination countries, ensuring a consistent and efficient experience for our partners.

SWEDEN

Through a single Admissions Team, agent partners receive support with program enquiries, application guidance, and admissions processing. The team reviews applications and issues acceptance decisions for all destinations.

FINLAND, DENMARK & NORWAY

Glenn Jones Program Director - European High School Programs glenn.jones@educatius.org Marco Tinari Admissions Manager marco.tinari@educatius.org Bruna Doimo Operations & Admissions Coordinator bruna.doimo@educatius.org General Email: Admissions: euadmissions@educatius.org

Educatius Agent manual – The Educatius Europe team

Regional Manager Linda Novén - linda.noven@educatius.org

Regional Manger Jannie Thaysen - jannie.thaysen@educatius.org General Email - nordics@educatius.org

SPAIN Regional Manager Raquel Sarmiento - raquel.sarmiento@educatius.org Placement Coordinator Clara Castellanos - clara.castellanos@educatius.org Business Development Manager Sonia Garcia - sonia.garcia@educatius.org General Email - spain@educatius.org

FRANCE Programs operated by JEV Langues Regional Manager Mathilde Ammeux – mathilde.a@jevlangues.com

Placement Coordinator Virginie Creyssac – virginie.c@jevlangues.com General Email: france@educatius.org

Catrin Diamantino President, Sales catrin.diamantino@educatius.org

GERMANY

Kyu Kim Vice President of Asia kyu.kim@educatius.org

Placements Managers Heike Kurzidem - heike.kurzidem@educatius.org Elin Goethe - elin.goethe@educatius.org Julia Valentin - julia.valentin@educatius.org General Email - germany@educatius.org

ITALY Regional Manager Roberta Vargiu - roberta.vargiu@educatius.org Placement Coordinators Elena Pozzi - elena.pozzi@educatius.org Rebecca Lezzi - rebecca.lezzi@educatius.org General Email - italy@educatius.org

AUSTRIA Regional Manager Simone Spernbauer - simone.spernbauer@educatius.org Placement Coordinator Gudrun Strum - gudrun.strum@educatius.org General Email - austria@educatius.org

NETHERLANDS Regional Manager Pleuni Michels - pleuni.michels@educatius.org General Email - netherlands@educatius.org

Global Sales team. With 10+ different global education systems, variety of programme types, eligibility and visa requirements our Global Sales Team may often refer you to our European Program Director or our European Admissions Team for local expert support on enquiries and for additional training. If you have worked with our European programs for several years you may of course always contact our local teams directly.

REGIONAL SALES MANAGERS The Regional Sales Managers will assist you with school or program recommendations as well as provide you with necessary resources to promote Educatius programs.

Educatius Agent manual – The Educatius Europe team

Wangze Yang China wangze.yang@educatius.org Anna Vo South East Asia anna.vo@educatius.org Harry Kang Korea and North Asia harry.kang@educatius.org Natalina Agricola Europe natalina.agricola@educatius.org Zlatemir Milanov Turkey, CIS and Eastern EU, Africa zlatemir.milanov@educatius.org Juliana Varela Latin America juliana.varela@educatius.org The Regional Sales Manager for your region will be your first point of contact in your partnership with Educatius. Their main responsibility is to manage relationships with our agent partners and help you identify which program(s) would be most interesting to or suitable for clients and markets. At the start of your partnership with Educatius, these individuals will provide you with an agent agreement and the necessary resources to begin promoting Educatius’ programs. These resources may include: • Price Lists • Program Offerings and Availability Lists • Marketing Materials • Sales Strategies and Training If you are an agent who wishes to promote Educatius’ programs in Europe or any other country, please contact the appropriate Regional Sales Manager listed.

Getting started.

We are here to help you feel like an expert in our programs! Please contact the appropriate Regional Sales Manager to receive an onboarding orientation. In addition to our Regional Sales Manager we have our Product Manager and local sales support staff who can provide additional assistance..

Our tools to support you: • Price Lists • Access to the online application system, Juno • Access to our Agent Portal • Current Agent Agreement • Availability Lists • Program Arrival/Departure Dates • Our Service Promise • Our European Program Cheat Sheet

The Agent Portal. Find the tools you need in our agent portal! Search for Select schools, see price and availability, find photos, access recorded webinars, and review program details.

Need access? Ask the global sales team.

Educatius Agent manual – Getting started

Do you need anything else to assist you? Please feel free to request additional training and ask questions by contacting your Regional Sales Manager or by contacting our Product Manager who is able to provide further details of all our programs and can also connect you to our local experts in each destination country!

Our program types.

Educatius offers a variety of programs across Europe at public (more often called State) high schools, private day and boarding schools.

Select. Whether a students wishes for a particular city, region, subject or study pathway, we will help you found suitable options for their study abroad experience. Our Select High School Program allows international students the freedom of choice with regard to geographical location, academic goals, and extra-curricular activities. Day Schools are schools where students attend a public or private high school and live in a host family. At boarding schools, students attend the school and live in a dorm on or near campus. Select Schools all have an Educatius branded school profile on our agent portal and PDF profile for your general use. We also have a general Availability List that can be checked prior to application for a chosen school. Educatius offers a Select High School Program in France, Spain, Italy and Sweden.

Search for the perfect school in the agent portal.

Educatius Agent manual – Our programs

Classic Exchange. Our Classic Exchange programs offer the chance to immerse in the country of choice and to really experience what local high school and family life is like. This is a no-choice program and placements can be anywhere in the host country with schools being chosen for the student. In some destinations there are limited area and regional choices available. The Classic Exchange is a cultural experience it should not be intended for long-term study and in many countries there are maximum program length limitations. Educatius offers the Classic Exchange in all our 10 European destinations. For all eligibility requirements please refer to our program cheat sheet.

Juno.

Getting to know Juno.

How agents use Juno

Juno is our new online platform for managing all student applications for Educatius programs worldwide.

There are two ways to complete a student’s application:

It replaces Zapp and gives agents one login to manage every Educatius program and destination in one place.

• The agent creates the student account. • The student fills out the online application. • Once submitted, the student cannot edit the file; the agent can still update it.

Juno was built for our agents. It simplifies the application process, improves communication, and keeps every step transparent.

Need help? Email support@junoapp.org

Option 1: The student completes it online.

Option 2: The agent completes it for the student. • The agent collects information using a paper form. • The agent enters all details directly into Juno before submission.

Each Juno application includes: • Student information • Academic records and transcripts • Language results (if applicable) • Personal statement and questionnaire • Teacher recommendations • Photo album (family, hobbies, community) • Passport copy • Medical form and history • Signature pages (program rules, student agreement, etc.)

Application tips: • Submit a complete file; missing documents delay review. • If a passport or similar item is pending, note when it will be ready. • Verify all contact information and provide an emergency phone number. • Review the student’s personal statement for appropriateness. • Photos must not show alcohol, cigarettes, drugs, or revealing clothing.

Educatius Agent manual – Juno

Application and enrollment process

Phase 1 – For all students: Initial application. For all students

Step 1: Check eligibility and availability.

Confirm the student meets program requirements and check the current availability in the agent portal before starting.

Step 2: Submit the application in Juno.

Complete all required sections. Email the Receiving Organization with any additional comments.

Step 3: Educatius review.

Our staff reviews every application: • Accepted: Meets program requirements and is complete. • Returned: Needs additional documents or corrections. Agents receive a Juno notification in both cases with clear next steps.

Step 4: Invoice and payment.

Educatius issues the invoice to the agent. Refer to the Payments Page and Agent Agreement for details.

Educatius Agent manual – Application and enrollment process

Phase 2A – Classic program pathway. Classic programs Step 1: Placement process begins.

After the application is accepted and payment is received, Educatius begins placement—first host family, then school confirmation.

Step 2: Visa documentation (if required).

Educatius issues visa documents according to local regulations. In some destinations, these can only be issued one the full placement (Host Family and school) is confirmed. We guarantee these documents no later than two months before the arrival date on program. Get in touch with our Admissions team during the application process if you need this earlier.

Phase 2B – Select program pathway. Select Day programs

Step 1: Application submitted to the school.

After Educatius accepts the student, the file is sent to the chosen school. • Interviews: Some schools require a short interview with an Educatius or school representative. • Tests: Certain schools or countries require exams; destination teams will confirm details. • Fees: Check the Agent Portal for any school application fees.

Step 2: School admission decision.

• Accepted: The agent receives the acceptance letter via Juno. • Denied: Educatius informs the agent and recommends next steps or alternatives.

Step 3: Visa documentation (if required).

Educatius issues visa documents according to destination regulations.

Step 4: Program and placement details.

• Program dates: Shared by the Student Experience Team. • Host family (Day School): Details shared once placement is complete. • Placement deadline: Host family information is guaranteed at least four weeks before program start.

Educatius Agent manual – Application and enrollment process

Phase 3 – For all students: Before arrival. For all students Step 1: Conduct pre-departure orientation.

Agents organize an orientation to prepare students and parents. Use the Educatius Student Handbook as a reference.

Step 2:

• Provide flight details to Educatius 10 days before arrival. • Day students receive airport pick-up details five days before arrival. • Boarding schools communicate pickup directly.

Step 3: Student departure.

Students travel to begin their Educatius program. The Student Experience Team confirms final dates and arrival details in advance.

Data security: All student communication and documentation should happen through Juno’s Student Profile, which is GDPR compliant. Need training or a refresher? Contact your sales person

Educatius Agent manual – Application and enrollment process

Top tip: Explore the Resources section in Juno’s menu for updated guides, templates, and destination-specific instructions.

Payment process European high school programs.

Our Classic and Select Day School programs are sold as an inclusive package that covers admission fees, tuition fees, HF accommodation and support according to the individual destination country. Our pricelists indicate full inclusions and exclusions for each program. Within the Educatius Group Agent Agreement there are separate appendices that cover the payment processes for each of our European destinations. All payments are made directly to the specific destination country.

Classic Exchange. First instalment deposit required to confirm acceptance on program. Final instalment due at latest 8 weeks prior to program start date. Late applicants all fees owed in one instalment. Please see specific appendices for the details of the amounts and deadlines.

Select Day programs. First instalment deposit required to confirm acceptance on program. Some program destinations and types may require an additional payment instalment. Final instalment due at latest 8 weeks prior to program start date. For late

applications, fees will be owed in one instalment. Please see specific appendices for the details of the amounts and deadlines. No student will be able to arrive onto the Classic or Select Day programs without all fees being settled in full prior to arrival.

Select Boarding programs. The invoicing and payment process can vary from school to school. In many cases the school fee invoice will be issued directly from the school. However, Educatius does also have provision to issue an invoice. Please discuss with your Sales Manager regarding your preferred payment plan. More details of additional Educatius service fees relating to boarding programs can be found within the relevant appendices within the agent agreemwent. Please note that private boarding schools will have their own payment schedules.

VAT European programs. The fees for Educatius Europe package programs do not include VAT (Value-Added-Tax). Agents are responsible for charging VAT to their students. Specific Educatius Europe Finance offices may request a copy of the agents VAT Number or Business Licence, if this not able to be supplied VAT may need to be added to the invoice from Educatius Europe to agent at the local national rate.

Commissions. Generally European package programs are NET and no commissions are paid for the programs. However, if you do wish to add a back commission please discuss with your relevant Sales Manager to receive possible options and commission payment options. Any programs that do offer commissions will have the pay-out structure included within the Agent Agreement.

Educatius Agent manual – Payment process

Visa information

The visa requirements for each destination country varies. The following page provides an overview along with extra links to government resources to assist further.

Some visa applications can take several months to complete therefore we always advise visa requiring applicants to be sent to our destinations well in advance of the official application deadline.

Our local teams can provide general advice on visa requirement but we request that our overseas partners make themselves familiar with the process of application as this varies greatly from country to country.

Visa Requirement:

Visa Exemptions:

Website for more details:

All EU Citizens.

https://france-visas.gouv.fr/en/web/ france-visas/school-going-minor

FRANCE Long stay Visa (school going minor)

3 Month progs for nationalities with Schengen visa exemption ITALY Study Visa

All EU Citizens.

http://vistoperitalia.esteri.it/home/en

3 Month progs for nationalities with Schengen visa exemption

SPAIN Student Visa

All EU Citizens. 3 Month progs for nationalities with Schengen visa exemption

https://www.exteriores.gob.es/en/ EmbajadasConsulados/Paginas/ index.aspx Important notes to apply for a student visa: • Contact the Spanish Embassy or Consulate for specific visa application rules as they vary from country to country and even from Consulate to Consulate

Educatius Agent manual – Visa information

Visa Requirement:

Visa Exemptions:

Website for more details:

All EU Citizens.

https://www.studying-in-germany.org/ german-student-visa/

GERMANY Study Visa

3 Month progs for nationalities with Schengen visa exemption AUSTRIA Residence Permit “Pupil” (Aufenthaltsbewilligung Schüler)

All EU citizens. / 3-month programs for nationalities with Schengen visa exemption

https://www.bmi.gv.at/312_EN/32/ start.aspx

All EU Citizens.

https://www.migrationsverket.se/ English/Private-individuals/Studying-in-Sweden/Exchange-studies-in-upper-secondary-school.html

SWEDEN Residence Permit

3 Month progs for nationalities with Schengen visa exemption FINLAND Residence Permit for Studies (Upper Secondary)

All EU citizens. / 3-month programs for nationalities with Schengen visa exemption

https://migri.fi/en/residence-permit-application-for-studies

All EU/EEA/Swiss citizens. / 3-month programs for nationalities with Schengen visa exemption

https://www.nyidanmark.dk/en-GB/

All EU/EEA citizens. / 3-month programs for nationalities with Schengen visa exemption

https://www.udi.no/en/want-to-apply/ studies/

DENMARK Residence Permit for Basic and Youth Study Programmes

NORWAY Study Permit (Residence Permit for Studies)

Visa Support Documents provided by Educatius Each destination has produced an individual guide to the documents that are issued to support visa application. This includes information on when these are released and deadlines. For all continental European programs we aim to issue the complete set of documents no later than 2 months prior to arrival. All Sending partners are asked to cross-reference this document against what their individual visa issuing consulate recommends and highlight in advance if any adjustments are needed.

Educatius Agent manual – Visa information

For information on Schengen visa exemptions a useful website is:

Flights & arrival information.

Once the placement has been confirmed Educatius will share the following information: • Designated Arrival /Departure Date (s) • Designated Arrival / Departures Airport (s) • Designated Arrival / Departure times

It is important to provide flight information no later than 10 business days prior to arrival and input via the online enrolment system and not via email. Failure to provide flight information to Educatius within this timeframe and in the appropriate manner will result in a supplementary fee invoice.

The designated dates, airports and times are set accordingly to allow for adequate onward transfer time to / from Host Family and allows for sufficient support upon arrival at the airport.

Providing that flight information has been received according to our guidelines and using our online system the airport pickup / departure information will be shared with the student and agent at least five business days before the student arrives.

Educatius will provide supplementary fees for flights that arrive or depart to different airports, on different dates and at different times.

Educatius organises transfers using the following methods of transportation: • Host Family or Educatius staff • Private coach along with other Educatius exchange students arriving at similar times and travelling to similar areas • Private taxi along with other Educatius exchange students arriving at similar times and travelling to similar areas • Public transport using coaches or trains – students will be advised by Educatius staff in order to take the correct form of transport and will be met upon arrival at designated drop off by Host Family or local coordinator Some countries will not confirm departure dates until after the program has commenced. This is often due to the departure date being linked to exam schedules that cannot be confirmed by the host school until later in the academic cycle. Educatius Classic Exchange programs have fixed program dates regardless of the region where the student is placed. This means that the student may arrive after the local school year has already begun and the student may leave before the local school year has finished. Program dates cannot be changed to match local school calendars. Agents should ensure students and parents are aware of this before applying, as it can impact participation in first/last weeks of school activities.

Educatius Agent manual – Flights & arrival

Insurance requirements.

All students on the European Program are required to have full insurance coverage for the duration of their program. Students are advised to use the first-class travel insurance offered by Educatius, which includes coverage for accidents, health care, luggage, emergency dental care, medical evacuation, repatriation, and third party liability. When the student is enrolled in the insurance plan, he/she will receive an email notification to the email address provided in their Juno application. They will gain access to the insurance portal, where their insurance ID card is stored. For any student who insists on using any other insurance policy, the sending organization is required to send clear information about this policy to Educatius at least one month prior to the student’s arrival. If the policy does not meet the required standards, including providing third party liability coverage, Educatius will require the student to use the insurance policy provided by Educatius and invoice the sending organization for this cost.

Educatius Agent manual – Insurance requirements

Please be advised that any student covered by a different policy than the one provided by Educatius cannot be given any assistance from Educatius staff and area representatives in any insurance matter or insurance related questions.   EU nationals do have access to medical treatment within other EU countries with their EHIC (European Health Insurance Card), but the national health insurances do not have coverage for medical evacuation, bedside visitation, dental treatment, death or repatriation. In addition, the national health insurances do not offer coverage for third party liability, luggage, and other items typically covered by travel insurances. Educatius does not cover these either. Therefore a sufficient travel insurance is required.

Pre-departure orientation.

Educatius asks that all agent partners organize a PreDeparture Orientation for their students. This helps ensure that students arrive to their placement country with a good understanding of program rules, resources, and expectations. While this orientation can be done in one session, it is often helpful to break this up into two parts: one about two months before departure and the second about a week or two before departure. This gives students ample time to review what is expected of them after the first session and allows you to ensure that they are fully prepared for their program just prior to departure. Educatius offers resources that may be helpful as you organize your Pre-Departure Orientation, including a Programs Student Handbook and a Pre-Departure Orientation Guide for Agents. These materials will be sent out to all agent partners well in advance of the fall intake. Should you require any resources or further support as you plan for your Pre-Departure Orientation, please contact the local team. In addition to your own Pre-Departure Orientation each European country will offer a specialised Orientaion that students, agents and parents will be invited to attend prior to arrival. These will take the form of live or pre-recorded events and will allow students to interact and learn from our local specialists about their destination of choice and get the opportunity to ask questions directly to our local teams. The Pre-Departure Orientations take place in the month prior to arrival and each local office will invite students and agents directly.

Educatius Agent manual – Pre-departure orientation

Resilience training for Educatius students. We have created resilience training for all students, designed by teen mental health professionals and our support staff. This series of trainings proactively addresses stress, anxiety, and other common scenarios that international students may face during their program. Student training will be available at key stages of their experience: • Pre-departure before they leave home • After arrival • Before the holidays – December (for year-long students) • Getting ready to return home Training for students’ parents: • Pre-departure before they leave home • After arrival arrival

We are committed to providing the best support to our students before and during their program. To help us do this, please communicate all current and past student physical and psychological medical conditions prior to program start.

On-program orientations

Day school programs.

Boarding school programs.

Educatius staff will give a one-day orientation to all students within two weeks of arrival. These orientations are mandatory and a good way for students to meet other international students in the area. The orientation will review program rules and address any student questions or concerns. In some cases the formal orientation will be held online whilst the Local Coordinator will run a more informal orientation with activities in the host city.

All private boarding schools will have an orientation lasting at least one day during which students are tested in English and Math, Select their courses, get a tour of the school, and receive all pertinent information. Orientations may vary depending on each school.

Educatius Agent manual – On-program orientations

Welcome Camps.

For the perfect start to a High School program in Europe we highly recommend students book our Welcome Camp. Statistic show that students who attend the Welcome Camp settle in faster on their program than those who go direct to their Host Family placement. Organised by our local destination offices the Welcome Camps take place several days before the official start of the High School program start dates and is available for both August (Fall) and January (Spring) arrivals. It is a great chance for exchange students to meet other international students, have fun and make new friendships before the exchange program even starts. In addition, there will be a program of supervised sightseeing tours and city visits allowing students the opportunity to have a touristic fun experience. Students will enjoy on campus games and activities to ‘break the ice’ and settle into prior to moving onto their placement areas. The entire thing is supervised by Educatius staff and ambassadors who will provide more useful information, tips and last minute advice about settling into the program. For those partners who do not offer these options to their students and require extra training to support selling this please do get in touch with our teams!

Spain • Location of Welcome Camp: Barcelona • Number of Days: 3 nights / 4 days

France • Location of Welcome Camp: Paris • Number of Days: 3 nights / 4 days

Educatius Agent manual – Welcome Camps

Sweden / Denmark / Norway / Finland • Location of Welcome Camp: Stockholm • Number of Days: 3 nights / 4 days

Italy • Location of Welcome Camp: Rome • Number of Days: 3 nights / 4 days

Germany • Location of Welcome Camp: Berlin • Number of Days: 3 nights / 4 days

Austria • Location of Welcome Camp: Vienna • Number of Days: 3 nights / 4 days

Host family accommodation.

Day school. Students enrolled on the Classic and Select Day programs will be accommodated with an Educatius-vetted host family. Living with a host family can offer a unique and rewarding cultural exchange experience, providing the opportunity to develop meaningful connections with local people and immerse oneself in a new culture. Our families come from all walks of life and have a variety of family structures (i.e. 2 parent families with children, families with no children, single parents, etc.). We will place students with a fully-screened host family. The screening process includes a detailed application, an in-home visit and criminal background checks. Many families will accept two students in their home. This is called a double placement. Students in a double placement will not speak the same native language. Sometimes they will share a room. If so, each student will have their own bed and storage area for clothes. In Ireland triple placements are also common. The host family PDF profile, including pictures of the family and the home, and the placement confirmation form (PCF) will be sent to you through Juno. Select Program students will receive their host family placements at least four weeks prior to the program start date. Classic Exchange program students will receive their host family placements at least two weeks prior to the start. Once placement details are sent to you, please encourage the student to introduce himself/herself to the host family. We kindly ask that natural parents do not contact the host family. Students cannot request to live with a family of a certain religion, race, economic status, or structure. Once on the program, students are asked to try to adapt to the family for at least 30 days. The student and host family will always

Students can expect: • A Bedroom – A furnished bedroom with a place for clothing storage, which may be shared with another student or host family sibling of similar age and same gender. • Study Space – A suitable place to study. • Meals according to the individual country meal plan.

Educatius Agent manual – Host family accomodation

have the support of the Local Coordinator. We understand that it can take some time to adjust to a new culture, family, friends and school, and that culture shock and homesickness might affect some students. Please encourage your students to become independent and successful by motivating them to work directly with the Local Coordinator to get to the root of the problem, should one arise. The host family and Local Coordinator will help the student become acclimated to their neighbourhood and community. The host family and Local Coordinator will help the student become comfortable with their commute to/from school and social activities. While our host families will wish to share their town, region and country with students they are not required to provide a programme of sightseeing and touristic activities as part of their hosting duties.

Host family moves. With the best intentions in the world, it can happen that a host family and student match that looks perfect on paper, does not work out in real life. Our experienced Local Coordinators, supported by managers, will seek to address, and resolve any concerns. It is the expectation that all parties will make a good faith effort to resolve any issues or dissatisfaction. If necessary, however, we will find a new qualified family to host the student.    If a new host family is required, the student will move within 4 weeks from the date the move decision has been made. Educatius will share the new host family profile and confirmed move date with the agent before moving the student. If there is a reasonable concern that the student’s safety is at risk, the student will be moved immediately to a temporary host family and the agent will be informed as soon as practical. • Transportation – The host family or Local Coordinator will provide advice and guidance on how a student is to travel from home to school, as well as from extracurricular activities. The mode of transportation might be school bus or public bus/subway. Additional transportation costs may be applicable, and the mode of transportation to/from school will be outlined when the placement is confirmed and issued. The school commute will vary from country to country.

Boarding school program – dormitory.

Living on campus at a boarding school dormitory is an exciting experience for international students. Schools take great care to provide some of the best accommodations available to students. In most cases, international high school students will be sharing a room with other students. Room setup can be anything from two students in one room using a common bathroom, to four students in a room with a shared bathroom. Some boarding schools also offer single rooms, but they are usually reserved final year year students. Boarding schools provide students with all the on-site services they need. There is typically 24-hour adult supervision, providing students the chance to ask questions about homework assignments or for help during challenging times. Here are some of the reasons that students love boarding school life: • Students get to live with friends and classmates • Boarding schools make campus life fun by offering activities after classes

Educatius Agent manual –Boarding school program – dormitory

• International students can practice their language in the dorms with friends • Students have access to varied food options during mealtimes • Classes are usually only walking distance away • Help is always right around the corner, whether it is a classmate or an adult supervisor • Some schools coordinate trips for dorm students. These off-campus trips can take place on weekends or during vacations and can include: visiting a nearby city/town for shopping or sightseeing, going to the beach, visiting the local amusement park, hiking, skiing, and more.

Boarding schools are typically closed during holiday. Educatius and/or school partner will assist students with finding host family for breaks. Please note that when the student stays in a host family for a school break, they are charged an extra fee.

Expectations and services.

Educatius Europe strives to provide our partners with clear guidelines as to what agents and students can expect prior to and during a student’s program. These expectations and our service commitment are applicable to all parties – natural parents and students, agents, host families, and Educatius Europe.

Agent expectations. • Training and onboarding when establishing partnership with Educatius or as needed, including an overview of all resources to best promote Educatius’ programs • Support from the Individual Placement and Admissions teams for application and pre-arrival questions or concerns • Support from the Individual Placement and Admissions teams for on-program questions or concerns • Timely communication from Educatius staff; Educatius staff aims to reply to any agent communication within one business day • Access to Educatius’ 24/7 emergency number

Natural parent and student expectations. • Placement in an Educatius partner school (public day school, private day school, or private boarding school) • Placement in a screened Educatius host family or boarding school accommodation Meal plan according to individual country plan but no less than half board (breakfast&dinner) • A bedroom with clothing storage, and a suitable place to study in the home • Airport pick up and drop off • Educa tius Europe staff, and local agent support for the duration of the program • Access to 24/7 emergency number

Additional details regarding expectations and service commitment can be found in our Service Promise.

Educatius Agent manual – Expectation and services

Host family expectations. • Student to follow Educatius program rules as well as host family rules • Student to participate in family activities • Student to help with household chores • Student to keep his/her bedroom in order • Student to communicate any problems or questions to their Local Coordinator • Student to adapt to local, social, and culinary environment • Student to perform his/her best at school

Educatius expectations. • Program is sold realistically; any doubts will be clarified before acceptance on the program • Problems will be solved together with the agent • Students come to the program well-prepared (including having attended a Pre-Departure Orientation that covers cultural differences, what is expected on Educatius’ academic program, ways in which students should communicate, and more) • Agent partners immediately share information about changes that can influence the student’s safety or success on the program (such as health issues, bad grades before the program start, flight changes, etc.) All agents are provided with our agent agreement. It is important that this document is read in full, signed, and returned to us. Any bookings accepted by Educatius Group constitute an agreement of the terms and conditions in the agent agreement, irrespective of whether the agreement is signed by the agent or not.

On-program support.

Educatius has a network of local coordinators throughout all of our placement countries. The coordinators are used to working with young people and taking care of them. Before a student is placed in a host family, a coordinator will check the housing situation. The Local Coordinator will prepare the host family for the arrival of their student and they will also provide assistance with settling in. During the exchange program, the coordinator regularly keeps in contact with the student and the host family. The coordinator may keep in touch via phone. The coordinators are responsible for completing reports. These reports are forwarded to our agents. Some destinations do not issue reports monthly but rather upon arrival and then once towards the end of each term. If reports are not issued monthly the coordinator will still be in contact with the student with any cause for concern raised and followed up. Should problems arise, the coordinator will help the student and the host family to solve them or will help find a new host family if the problems become unsolvable. The coordinator will do their best to ensure that the whole program runs smoothly for both the student and the host family. Note: If there are issues that occur between the student and the host family, we will take three steps to improve the situation: 1. Informal discussion: All members of the host family, the student, and the coordinator sit down together and discuss what every member of the host family can do in order to improve the situation (stated in written document). All host family members have two weeks to work on the situation.

Educatius Agent manual – On-program support

2. Student Support Plan: The student is issued a document which explains the issues that still do not work out and who raised those issues. The student is presented suggestions to improve the situation within two weeks. 3. Final Warning Letter: The student is warned one last time that he/she must work on the issues that are going wrong. After two weeks of no improvement, the student is sent back to his/her home country. The Local Coordinator and/or the Local Educatius office may also organise additional activities and trips throughout the stay. These can include meals together before holiday periods, visits to local attractions or organised overnight excursions. Some events will have an additional fee that students who wish to participate will need to pay for.

Language courses.

Our Educatius Language Boost Courses help students develop the practical language skills and cultural understanding they need prior to the exchange. With a focus on real-life communication, these courses boost confidence so students feel prepared to live with their host family, attend school, and navigate everyday life in their new country. Designed for students going to Germany, France, Italy or Spain, sessions focus on situations they will experience from day one: asking for help, joining conversations, and understanding daily customs.

How the courses work. • 15 total hours of live online classes, with the same teacher and group each week • Levels A1–C1, determined by a short online level test • Cultural elements integrated to prepare students for local routines, community life and school expectations • Students receive class access details beforehand and a certificate of attendance afterwards Intakes run prior to the start of the Exchange programs (April for August intake and September for January and take place during weekdays or weekends according to timezone.

Registration process. We provide a shared course overview document to each partner. Partners simply: 1. Add student details 2. Select the intended course from the drop-down options 3. Include a contact email so we can share or follow up on the level test We will assign the correct level group and send all necessary course information directly to the student.

Educatius Agent manual – Language courses

Support for partners. If you require help with recruitment, schedule variations, or answering parent/student questions, the local Educatius team can provide guidance and materials.

Our impact.

Access to education.

We believe education can change lives—and that our work should make a difference far beyond the program itself. Here’s how we do it:

Through Aiducatius, our non-profit initiative, we support schools in Africa by funding teachers, meals, and school supplies. Every student who joins an Educatius program helps open classroom doors for others.

Climate-conscious exchange.

Resilient youth, global future.

We’ve planted trees in Tanzania since 2009 to balance the environmental impact of international travel. These forests help restore ecosystems and create sustainable livelihoods for local youth.

Our Global Youth Resilience Initiative gives students tools to thrive abroad and beyond. Being a teen isn’t always easy—but with support, every challenge becomes a lesson in confidence and growth.

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