Level 7 Welcome Pack

Welcome Pack Level 7 Modules

educationforhealth.org

Contents Welcome ................................................................................................................................ 2 How your module will work ....................................................................................... 3 Accessing your module ................................................................................................ 4 Students with a disability ............................................................................................ 5 Programmes of study .................................................................................................... 6

Onboarding sessions ...................................................................................................... 6 Key contacts ........................................................................................................................ 7 Frequently asked questions ...................................................................................... 8

Welcome Dear all, On behalf of Education for Health, we’re delighted to welcome you to your Level 7 module. At Education for Health, our goal is to provide you with a top-quality online learning experience that supports your academic development and helps you meet your professional goals.

Please take some time to review this Welcome Pack. It contains information that will be of help to you as you get ready for your module. If you have any questions that haven’t been answered, we encourage you attend a student onboarding session, which will run shortly before your module starts; keep an eye on your email for more information. You can also contact our Learner Support team with any questions; see the ‘Key Contacts’ section of this document for their details.

Best wishes for your studies!

Vanessa Williams Director of Learning Design and Quality

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How your module will work You’ve registered for a Level 7 module that is fully online and selfpaced. This gives you the flexibility to fit your learning around your professional and personal commitments.

Self-paced learning

Once the module starts, you’ll have access to the course materials via a platform called Canvas. You’ll be able to work through the online course materials, which combine written content, prerecorded presentations, and activities that will require you to do further reading, research, and reflection.

To help you stay on track with the self-paced content, every module has a study planner. This gives you a general timetable for the module that you can then personalise to suit your own schedule.

Module support sessions You’ll be assigned a module support tutor who will support your learning throughout the course. Your tutor will run group tutorials on a regular basis throughout the module; the dates for these will be available soon after your module starts. These tutorials will be held online and will provide you with opportunities to discuss the course content, consider how to approach your assignments, and build your academic skills at Level 7.

These sessions are optional, but highly recommended. If you can’t make a session, don’t worry—they’re all recorded for you to watch back at any time.

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Accessing your module Approximately two weeks before your module start date, you’ll receive a username and password from the University of Hertfordshire. This is what you’ll use to access your course materials.

If you haven’t received your username and password by one week before the course start date, please check your junk mail to make sure they haven’t been filtered.

If you still don’t have this information, please contact the University’s Helpdesk on 01707 284678 (open 24/7) or by email at helpdesk@herts.ac.uk. (For any other questions, you should continue to contact us directly, rather than the University.)

Logging into Canvas You can log into Canvas by going to herts.instructure.com and logging in with your University of Hertfordshire username and password. Once you’ve logged in, you should see your course listed on your Canvas dashboard. Click the course title, and the course website will open.

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Students with a disability We are committed to making our educational experiences as inclusive as possible for students with disabilities. Per our Support for Students with a Disability Policy, which you’ll be able to access through Canvas, we adopt a flexible and supportive approach and work with learners on an individual basis to make reasonable adjustments to address obstacles and enhance the learning experience.

If you have a disability or additional learning needs, please contact Vanessa Williams (v.williams@educationforhealth.org) to set up an appointment to discuss additional support.

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Programmes of study All of our Level 7 modules can contribute to a full programme of study, such as a Masters (MSc) or Postgraduate Certificate (PG Cert).

You may also be able to bring in credits from courses you have studied elsewhere.

Education for Health currently offers an MSc in Long-Term Conditions and several Postgraduate Certificates. If you would like to find out more about our programmes, or require information about how to register, please contact our Learner Support team (learnersupport@educationforhealth.org). You can also find more information on our website at educationforhealth.org.

Onboarding sessions We know that learning online is a new experience for many of our students, and we want to make sure you’re set up for success. We run an optional student onboarding session once a semester, shortly before the modules start. In this session, a member of Education for Health staff will give you a guided tour of your course website and show where to access key pieces of information.

Keep an eye on your email for more information about these sessions and to sign up for them.

If you’re not able to attend an onboarding session, don’t worry! All of the information is also covered in other places, including the Student Handbook and a short video tour, which you’ll get access to once your module starts.

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Key contacts We want to make sure you have all the information you need about your module with Education for Health. Please use the contact information below to reach out.

For questions about administrative information, please contact: Learner Support 01926 493313 (Monday to Friday, 9 a.m.—4 p.m.) learnersupport@educationforhealth.org

For questions about your University of Hertfordshire username and password only, please contact: University of Hertfordshire Helpdesk 01707 284789 helpdesk@herts.ac.uk

Please make sure that you wait until one week before your course starts to contact them; if you contact them earlier, you may not yet have had your account created!

For questions or comments about your online learning experience, or about how we support students with additional needs, please contact: Vanessa Williams v.williams@educationforhealth.org

Once your module starts, if you have questions about the module content, you’ll be able to contact your module support tutor directly through Canvas.

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Frequently asked questions Do I have to be online at a certain time on my module start date?

No. The module start date is the date that you’ll officially get access to the course website and your learning materials, but there’s no course meeting that day. Once your module starts, your module support tutor will be in touch with information about your module support sessions.

I haven’t had my username and password to access Canvas (the module website). What should I do?

If it’s more than one week before your module start date, you don’t need to do anything. The University tries to send out usernames and passwords two weeks before the start date, but occasionally delays happen.

Check your junk email folder to make sure the information hasn’t been filtered there.

If there’s less than one week before your course start date, please contact the University’s Helpdesk. Their contact information is in the Key Contacts section of this booklet.

What classes do I have to attend?

You’ve registered for a self-paced module, so you’ll work through the material on your own schedule. There will be optional module support sessions throughout the module, and the schedule for these will be announced once the module starts.

How will I know when the module support sessions are?

Once the module starts, your tutor will be in touch to let you know the schedule for module support sessions. If you can’t make some of the sessions, don’t worry—they’ll be recorded for you to watch at a later date.

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I haven’t studied at Level 7 before, or for a long time. How can I prepare?

We know that stepping up to study at Level 7 can be daunting!

Your module support tutor will provide support and guidance both in terms of the content of your course and the academic skills that you’ll need to complete your assignments.

We also have material available via your course website on academic and writing skills.

Keep an eye out for information about additional workshops on academic skills; we’ll be providing more information in due course.

When will my assignments be due?

Once you have access to your module website, you’ll find all of the information about your assignments, including their due dates. We recommend checking this information as soon as your module starts so that you can plan your workload.

Where can I find my student number?

Your student number will be emailed to you by the University of Hertfordshire once they’ve registered you on the module, two weeks before it starts. After that, you can check it by logging into StudyNet (studynet.herts.ac.uk) with your University username and password.

You’ll need your student number if you contact the University’s Helpdesk, and also to put on your cover sheet when you submit your assignment.

If you’re unable to find it, contact Learner Support, who will be able to look it up for you.

I have a question—should I contact Education for Health or the University?

Always start by contacting Education for Health; we can help with most queries. The only exception is if you need your University username or password; that’s when you should contact the University Helpdesk.

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