Utility Outbound Notifications Utility Outbound Notifications is a communication tool that enables local governments, utilities, and public agencies to efficiently reach residents with important community-wide utility messages. Using email, text, and voice notifications, agencies can improve engagement, reduce missed payments, and ensure the timely delivery of important alerts, including shut-offs, balance-due reminders, service updates, and more.
Advantages
Key Features
Enhances revenue collection by improving the delivery of billing and delinquency communications. Improves the reliability and flexibility of mass communications and notifications. Increases resident engagement with timely, preferred-channel messaging. Customer Notice: Your utility bill is past due and will be scheduled for disconnection if not paid before 2/15.
Multiple contact methods for utility account notifications, including email, SMS text, and voice calls. Enhanced mass SMS functionality with voice support using Twilio Text-to-Speech (TTS). Configurable sending methods such as SMS or voice only, with the option to call if SMS fails. Deliverability and usage reporting to track mass SMS, voice, and email send activity. Dedicated Twilio phone number with a configurable caller ID name to match the client’s organization.
Integration Features Integrates with key routines to automate and track outbound communications. Utility billing delinquent notices, the cut-off process, and new bill availability notifications support SMS messaging to enhance these critical workflows. General SMS and voice messages can merge fields from utility billing to personalize communications. Pairs Well With: Utility Billing & Collections edmundsgovtech.com info@edmundsgovtech.com 888.336.6999