UtilityOutboundNotifications
Utility Outbound Notifications is a communication tool that enables local governments, utilities, and public agencies to efficiently reach residents with important community-wide utility messages. Using email, text, and voice notifications, agencies can improve engagement, reduce missed payments, and ensure the timely delivery of important alerts, including shut-offs, balance-due reminders, service updates, and more.
Advantages
Enhancesrevenuecollectionby improvingthedeliveryofbilling anddelinquencycommunications
Improvesthereliabilityand flexibilityofmasscommunications andnotifications.
Increasesresidentengagement withtimely,preferred-channel messaging.
Key Features
Multiplecontactmethodsforutilityaccount notifications,includingemail,SMStext,and voicecalls
EnhancedmassSMSfunctionalitywithvoice supportusingTwilioText-to-Speech(TTS). ConfigurablesendingmethodssuchasSMSor voiceonly,withtheoptiontocallifSMSfails. Deliverabilityandusagereportingtotrackmass SMS,voice,andemailsendactivity.
DedicatedTwiliophonenumberwitha configurablecallerIDnametomatchthe client’sorganization.
IntegrationFeatures
Integrateswithkeyroutinestoautomateandtrackoutboundcommunications.
Utilitybillingdelinquentnotices,thecut-offprocess,andnewbillavailability notificationssupportSMSmessagingtoenhancethesecriticalworkflows.
GeneralSMSandvoicemessagescanmergefieldsfromutilitybillingtopersonalize communications.
edmundsgovtech.com
info@edmundsgovtech com
888.336.6999
Pairs Well With:UtilityBilling&Collections
Customer Notice: Your utility bill is past due and will be scheduled for disconnection if not paid before 2/15.