ResidentSelf-ServicePortal ResidentSelf-ServicePortal
The ResidentSelf-ServicePortalempowers residents to easily report issues through an online portal or the myTown app Residents can submit details such as a location, issue type, and contact preferences. It helps track the status of a service request from start to finish.
The module integrates with Work/Service Orders to reduce paper use, provide accurate reporting, route notifications to the appropriate personnel, and enable efficient completion of requests.
KeyFeatures
24/7 access for residents to report issues or submit service requests
Configurable and unlimited types cover concerns such as potholes, garbage and leaf pickup, zoning, outages, street light issues, and more
Upload supporting documents and images
Require fields such as location, contact preference, and issue type
Real-time status tracking for residents with the ability to set contact preferences
Automated workflows and configuration for categories to notify the appropriate internal teams
Decrease foot traffic and call volume, freeing staff to focus on critical tasks
Reduce paper processes and manual data entry, eliminating errors
Integrate with Work/Service Orders module and mobile app for easy review, assignment, and completion
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