TROUBLE-SHOOTING

With the many parts and interworking systems involved in an entire home HVAC system, there are multiple things that could need attention from time to time. Regular homeowner inspections and general awareness will help you identify potential issues and apply these solutions below quickly and easily. And when in doubt, please submit a service request on our website or app and we’ll be happy to assist you.

WATCH A BASIC TROUBLESHOOTING VIDEO ON HOW TO HERE, and see below for more troubleshooting tips.

Furnace or AC is not turning on and no airflow is coming out of the supply vents.

Check your thermostat batteries.

Check your thermostat and fan settings and adjust if necessary.

Check the breakers in your breaker panel to make sure the breakers to your furnace or AC are not in the tripped or off position.

Check the switch on the side of the furnace to make sure it is in the on position.

Check the furnace filter and make sure it is properly in place and clean and that there are no obstructions in the filter or blower area. Make sure the fan is off before doing this.

To replace your filter, which is located on the side or underneath the blower in your furnace room, simply turn off the fan, then remove the old filter and dispose of it, and insert the new filter of the correct size and in the correct orientation, and then turn your fan settings back to your desired options.

Check for obstructions or breakages in the furnace exhaust and intake pipes. These are the two white pipes exiting the furnace and running to the outside of the home. Check them inside the furnace room and where they exit your home.

Check the green light on the outside lower panel of your furnace. This light should be blinking a steady bright, dim, bright, dim in a repeating pattern like a heartbeat. Any pattern other than that indicates a trouble code and should be diagnosed by a professional, please submit a service request on our website or on our app.

Check the outdoor AC breaker and manual disconnect. For the AC to work, the breaker at this location and the breaker at the inside panel both need to be in the “On“ position. Also the manual disconnect at the outside location needs to be in the “On” position.

Airflow is low coming out of the supply vent(s).

Check your filter and replace if necessary. See furnace filter section of this document for how to replace your filter safely and correctly.

Check your thermostat and fan settings and adjust if necessary.

Make sure all of the return air grills are unobstructed.

Check for obstructions in the supply vents of concern.

Note that closing a supply vent in an area of lesser need will increase the air supply to other supply vents.

Airflow is not warm or cool enough coming out of the supply vents.

Check your thermostat and fan settings and adjust if necessary. See furnace filter section of this document for how to replace your filter safely and correctly.

Check your filter and replace if necessary.

Check your gas meter on the outside of your home to ensure the shut-off valve is in the “On” position.

Check the gas line inside the furnace room to ensure the shut-off valve is in the “On” position.

Check the outdoor AC breaker and manual disconnect. For the AC to work,the breaker at this location and the breaker at the inside panel both need to be in the “On” position. Also the manual disconnect at the outside location needs to be in the “On“ position for the AC to work.

Watch A Video On How To Here

If your cooling system in no longer blowing cool air, it may be due to ice build-up. Set the fan setting on your thermostat to “On“ and set the system setting to “Off“. This will thaw the system and melt the ice if the coils have frozen over. This should return your system to normal function once the ice melts. Then you can adjust your thermostat settings back to normal. See the thermostat section of this document for suggested thermostat settings and expectations.

Check the green light on the outside lower panel of your furnace. This light should be blinking a steady bright, dim, bright, dim in a repeating pattern like a heartbeat. Any pattern other than that indicates a trouble code and should be diagnosed by a professional, please submit a service request on our website or on our app.

If these issues are not diagnosed and fixed by the above steps, please submit a service request on our website or app so we can further diagnose the issue.

The system is not able to reach my desired temperature.

Check your thermostat and fan settings and adjust if necessary.

Check your filter and replace if necessary. See furnace filter section of this document for how to replace your filter safely and correctly.

Check the green light on the outside lower panel of your furnace. This light should be blinking a steady bright, dim, bright, dim in a repeating pattern like a heartbeat. Any pattern other than that indicates a trouble code and should be diagnosed by a professional. Please submit a service request on our website or on our app.

Check the outdoor AC breaker and manual disconnect. For the AC to work, the breaker at this location and the breaker at the inside panel both need to be in the “On” position. Also the manual disconnect at the outside location needs to be in the “On” position for the AC to work.

Watch A Video On How To Here

During cooler months, the thermostat should be set between 65 and 72 degrees depending on personal preference, energy savings, register controls, and outside temperature. Your system will be able to achieve these temperatures at the thermostat location if your system is functioning and being maintained properly, and if outside temperatures are not lower than 10 degrees Fahrenheit.

During warmer months, the thermostat should be set between 70 and 78 degrees depending on personal preference, energy savings, register controls, and outside temperature. Your system will be able to achieve these temperatures at the thermostat location if your system is functioning and being maintained properly, and if outside temperatures are not higher than 95 degrees Fahrenheit.

If these issues are not diagnosed and fixed by these above steps, please submit a service request on our website or app so we can further diagnose the issue.

The system and fan stops, and then starts again immediately after.

Check your thermostat and fan settings and adjust if necessary.

Check your filter and replace if necessary. Check your thermostat and fan settings and adjust if necessary. See furnace filter section of this document for how to replace your filter safely and correctly.

Check the furnace filter and make sure it is properly in place and clean and that there are no obstructions in the filter or blower area. To stay safe, make sure the fan is off when you do this.

Check for obstructions or breakages in the furnace exhaust and intake pipes. These are the two white pipes exiting and furnace and running to the outside of the home. Check them inside the furnace room and where they exit your home.

Make sure there is no source of heat or cooling near the thermostat that could be causing it to shut off prematurely.

The system is making unusual noises.

Do your best to diagnose the location and resolve the cause of the noise.

Submit a service request on our website or app if the problem persists.

It is winter and outside temperatures are very cold and you are unable to solve the issue.

Call our warranty emergency number: 801.885.6157