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WELCOME TO EDEN SPRINGS

WELCOME TO EDEN SPRINGS Dear Customer, Thank you for choosing Eden Springs, the largest supplier of bottled water coolers and mains-fed for water coolers. Your innovative Eden customer area has been carefully created by our experts to ensure you have the highest quality and most reliable service for your business, reliably supplying your refreshments on demand. If you need further assistance, we have a dedicated line for all our customers to call and you will be automatically directed to one of our specialist agents within our call center: • Customer Services • Water Deliveries • Water products and Consumables • Technical Services including Service and Maintenance Enquiries For all the above please call us on: 0800 804 8474 You can also reach us: Email: customercare@uk.edensprings.com Web: www.edensprings.co.uk

Next Steps: Now that we have your details we will ensure that everything is OK, provide you with your account number and answer any questions that you may have. We will also provide you with the necessary access information to help you order further supplies to ensure you are never out of refreshments. We hope you enjoy your new Eden machine and look forward to building a long-lasting relationship with you.

Yours sincerely, The Eden Springs Team

YOUR WELCOME PACK CONTAINS:

1. Billing and Payment Information

2. MyEden

3. Water Customers

3.1. Water solutions

3.2. The highest quality bottles water

3.3. Recomendations to lift your water bottles

3.4. General care for your water cooler

3.4.1. Bottle water coolers – care instructions

3.4.2. Mains-Fed water coolers – care instructions

3.5. Water deliveries and accessories

4. Carbon Neutral

5. New Eden BIO cups

6. FAQ

BILLING & PAYMENT INFORMATION Ways to pay your invoice All invoices issued are payable in full on receipt. Please ensure that you allow date shown on the invoice. There are a number of ways to pay your invoice and these are detailed below. Charges will be incurred for late payment and copy invoice requests.

By BACS

Internet payments

You will need the following information:

You can make a safe, secure and fast payment online using your credit or debit card.

Sort Code: 15-10-00 Account Number: 22294337 Your reference number (from your invoice) Bank Address: Royal Bank of Scotland 62/63 Threadneedle Street London EC2R 8LA

www.edensprings.co.uk. We accept all major credit and debit cards.

Swift Code: RBOSGB2L IBAN: GB43RBOS15100022294337

MyEden

Direct Debit

CMY

You can now access your invoice, delivery notes and even monitor your water consumption online at:

www.edensprings.co.uk/myeden You will need your customer account number and an invoice number to register as a user.

By Telephone Should you wish, payment can be made by credit or debit card by calling our customer service department on 0344 800 3344 make sure you have your card and account number to hand.

Direct Debit is the most convenient way to pay and you can be sure that your payments are never late or subject to postal delays. We will collect your payment 28 days from your invoice date, leaving you free from the worry of un-paid bills. Call us today for a Direct Debit Mandate Customer Services: 0844 800 3344

CUSTOMER AREA MANAGE YOUR PRIMO EDEN ACCOUNT THROUGH MYEDEN

In this new private area, you will have access to all the information you need regarding your Primo Eden account. At Eden Springs, we are committed to minimizing and improving our impact on the environment. Register on MyEden with your Email Address, Customer Number and Latest Invoice. Follow these quick tips to make sure you get the most of our services:

Manage your information: Review your profile: Check your contract data, your consumption, delivery notes, list of fountains, payment status, download your invoices and switch to e-billing.

Check your consumption, your contract data and download your invoices.

Make your orders: You can use our online channel to order water, track your deliveries and much more.

If you wish to receive your invoice via email please provide us with your preferred email address today! Send your email titled "e-billing Request" to ebilling@uk.edensprings.com - remember to add your account number and the correct email address for receiving e-billing.

WATER SOLUTIONS

WATER SOLUTIONS By choosing an Eden water cooler for your company you have instantly provided your fellow team members, customers and visitors with a pure, clean and natural source of vitality. We want to help ensure you make the most of your water cooler and we hope it serves you well for many years to come. To function properly and remain healthy, we need personal and professional lives. There is a growing body of evidence that proves that the performance of a company is directly linked to the well-being of its employees. Since most people spend most of their waking hours at work, it is only logical that the workplace should be a point of wellbeing for employees. Given that the body is more than 60% water, it is no wonder that our water consumption has a profound effect on our health. The body loses water every day, which needs to be replaced, on average, 2.9 litres for men, and 2.2 litres for women. Dehydration is simply, what happens when the body loses more water than it takes in, therefore drinking water is one of the simplest and most effective ways to ensure the body is operating optimally.

THE HIGHEST QUALITY BOTTLED WATER Your source of natural vitality! Thank you for choosing Eden Springs to supply your bottled water. We have carefully selected our water sources to ensure you receive the purest water protected for many years in the deep earth, rich in minerals, bottled with love and delivered to your doorstep with care. Water is the healthiest hydration choice and choosing Eden Springs as your Carbon Neutral bottled water supplier represents one of the most environmentally conscious ways to provide high quality water to your business. The quality of our bottled water is subject to the Natural Mineral Water, Spring Water and Bottled Drinking Water Regulations. This lays down a wide range of chemical and hygienic standards for the water (over 40 tests in all). As well as this statutory testing, we routinely carry out laboratory tests on each batch of water, throughout production. Independent, accredited specialist water-testing laboratories also carry out tests for us weekly.

We aim to reuse all our 18.5L at least 30 times and because of their high-grade polycarbonate construction, they can then be recycled. This is bottles. Eden Springs bottles are taken away by a recycling expert to create injection moulding pellets and then reused to create permanent products such as plastic roofs, food containers and CCTV domes.

WATER SOURCES Lochwinnoch Renfrewshire Water supplied to our customers in Scotland and the North of England is abstracted from beneath the picturesque countryside at the foot of the Renfrewshire Hills, adjacent to Clyde Muirshiel Regional Park – Scotland’s Largest Regional Park.

West Hyde, Hertfordshire Conveniently located to serve London, the South of England and the Midlands, water is sourced from deep within the extensive chalk aquifer that lies under much of the South East.

Lochwinnoch Renfrewshire

West Hyde, Hertfordshire

RECOMENDATIONS TO LIFT YOUR WATER BOTTLES

Essential care for bottled water cooler customers

recommend that you adhere to the following guidelines in order to ensure that you safely use and get the most out of your water cooler.

PLANNING THE LIFT Remove all obstructions, such as discarded wrapping materials and remove the bottle cap sticker ready for installation.

POSITIONING THE FEET Keep your feet apart, to give a balanced and stable base for lifting (tight skirts and unsuitable footwear forward as is comfortable and possible, pointing in the direction you intend to go.

PICKING UP THE BOTTLE not kneel. Keep the back straight, maintaining its natural curve. Keep the shoulders level and facing in the same direction as the hips.

TURNING WITH THE BOTTLE Do not twist your body when turning with the

GETTING A FIRM GRIP Try to keep the arms within the boundary formed by the legs. If you need to vary the grip as the lift proceeds, do it as smoothly as possible.

For your own health and safety, it is important to take care when lifting a full bottle of water.

RECOMENDATIONS TO LIFT YOUR WATER BOTTLES 10KG 3KG

7KG

13KG

SHOULDER HEIGHT 20KG

10KG

16KG

7KG

16KG

3KG

10KG

1KG

WOMEN

5KG

25KG

15KG

20KG

10KG

ELBOW HEIGHT

GUIDELINES

KNUCKLE HEIGHT

This diagram shows the guidelines for weight loads, which should be ‘safe’ for all able-bodied employees. These guidelines are not legal limits. It is necessary to evaluate each situation on its own merits.

MID LOWER LEG HEIGHT

An 11 litre water bottle (11kg) is suitable for virtually all employees, however many people are comfortable lifting a 19 litre water bottle (19kg). Always check with your health and safety advisor before handling heavy loads.

5KG

MEN

HEALTH & HYGIENE

DO Unplug cooler if out of water Report any cooler malfunctions to your cooler supplier Report waste taste or appearance problems to your cooler supplier by calling 08434 020 020 Have the cooler PAT tested annually with your other

SAFETY

DO Empty the drip tray (located under faucet) and wash out regularly Wipe the outside surfaces of the cooler with a sanitising agent e.g. Milton or liquid Dettox Use the water bottles in rotation and check the use by dates Drink within three weeks of loading on to the cooler

Allow at least 70mm for ventilation around the cooler

DO NOT

Change the fuse rating from that supplied

Leave the cooler plugged into power supply with no water in the bottle

GENERAL CARE FOR YOUR WATER COOLER The water cooler delivered to your premises is a high-quality appliance. Before installation it has been carefully inspected and sanitised to ensure the purity of the water dispensed. It should give you trouble-free operation if the simple guidelines in this welcome pack are followed, and it is regularly maintained and sanitised according to the BWCA programme which Eden Springs adhere to.

DO Make a member of your staff responsible for the water cooler, and for liaison with your water cooler provider Report any malfunctions or water quality issues to your cooler provider Ensure that the cooler has its scheduled sanitisations Have the cooler PAT tested annually with your other Allow at least 70cm for ventilation all around the cooler Empty and clean the drip tray Clean the taps frequently with food- safe sanitiser spray or wipes Use the cooler every day or dispense up to 5 litres at least once a week to refresh the system

DO NOT Change the fuse rating from that installed by the cooler provider Use the cooler as a storage shelf for food or plants Pour any unused water or other drink into the drip tray Touch the nozzles of the dispensing taps, particularly Use perfumed spray, mists or vapors around the cooler

BOTTLED WATER COOLERS CARE INSTRUCTIONS For absolute convenience and to ensure you get the most from your Eden bottled water cooler, we will schedule the delivery of your natural Eden Springs bottled water to your door and a sanitisation expert will visit your premises every 3 months, ensuring it is maintained to the highest standards.

DO Have the cooler sanitised every three months minimum Empty the drip tray and wash out regularly with soapy water e.g. washing up liquid Wipe the outside surfaces of the cooler with a sanitising agent suitable for food surfaces Load bottles onto the cooler following BWCA Manual Handling recommendations

Use the bottle within three weeks of loading on to the cooler if possible When replacing the bottle:

DO NOT Leave the cooler without a bottle on top Stick the protective cap label on to the bottle surface Remove the bottle cap

Throw away the empty bottle – it probably carries a refundable deposit and will also be re-used and recycled IMPORTANT - DON’T Locate the cooler or store bottles: Outside in the open air. In direct sunlight In a dusty, unventilated or humid environment

Place the new, full bottle by the side of the cooler

On an uneven or sloping surface or one with water on it

Remove the protective label from the bottle cap

In, or close to, a lavatory

Lift the bottle over the probe in the coolertop following the BWCA Manual Handling recommendations

On or near anything with a strong smell (including foodstuffs), or anything which could give off fumes

Store empty bottle(s) safely awaiting collection

MAINS-FED WATER COOLERS CARE INSTRUCTIONS For absolute convenience and to ensure you get the most from your Eden mains-fed water cooler, we will schedule a sanitisation expert to visit your premises every 6 months, ensuring your mains-fed water cooler is maintained to the highest standards.

To ensure that your water cooler continues to produce high quality, great tasting water, please follow these simple hygiene rules:

DO NOT Use the cooler as a storage shelf for food or plants

the cooler clean and contacting Eden in case of

Pour any unused drinks into the drip tray

water supply to the cooler in case of emergency

Touch the tap nozzles

z every six months minimum

Use sprays, mists or vapors around the cooler Fill personal water bottles directly from taps

Empty the drip tray and wash out regularly with soapy water e.g. washing up liquid Wipe the outside surfaces of the cooler with a sanitising agent suitable for food surfaces Flush about 5 Litres of water through the taps before drinking if the cooler has been out of use

If your Local Authority issues an ‘Emergency notice’ or ‘Boil order’: Your mains water supplier may issue a ‘boil order’ if there is a problem with your mains supply. If this happens:

IF YES: • Put a ‘Do not use’ notice on the cooler • Turn off the water supply to the cooler and unplug the cooler from the power supply • Drain all the water out of the cooler using both taps • Contact Eden Customer Services on 0344 800 3344 or email: eden.customerservice@uk.edensprings.com

WATER DELIVERIES AND ACCESSORIES As an Eden customer you now have access to a wide range of complementary ancillaries for your water cooler. It is our aim to help you to keep your hydration service running smoothly and efﬁciently. Should you wish to order extra bottled water or any of these ancillaries, please do not hesitate in contacting our Eden water team on: 0800 804 8474 and they will happily take your order and ensure that your chosen ancillaries are delivered at a time convenient to you.

• 100% Biodegradable and compostable (x1000)

• Plastic water cups (x 1000)

• (New) Compostable water cups (x2000) • 4oz Paper Cones (x5000)

• Reusable bottles • Bottle Hood

• Bottle Rack

• Small Pack (x24 bottles)

• Cooler Mat

CARBON NEUTRAL We know that you are just as concerned about your environmental impact as we are, which is why the team at Eden Springs are committed to minimising CO2 emissions (also called a carbon footprint), and improving our companies impact on the environment. This means measuring our CO2 emissions and implementing new processes to reduce them, focusing on transport, equipment, and re-using materials. to offer our customers net zero carbon products and usage in all the European markets we serve. Through a combination of internal reductions and the purchase of carbon credits we have reduced our emissions to net zero in accordance with The CarbonNeutral Protocol.

NEW EDEN BIO CUPS

Because we care about the environment we have developed for you the new Eden Bio Cup (100% biodegradable and compostable). It will allow you to minimise your enviromental impact by removing single use plastic water cups and replacing them with a more sustainable, reusable, certi ed solution.

100%

BIODEGRADABLE & COMPOSTABLE

Order Today - 0344 800 3344 Email: eden.customerservice@uk.edensprings.com

Leading the Industry in Climate Action

FREQUENTLY ASKED QUESTIONS What is spring water? the various geological strata and is naturally loaded with minerals: calcium, magnesium, sodium… These

What should I do if my water tastes or smells different? Bad taste can have different origins: ·

Your stock of water bottles and/or your fountain receives direct sunlight (for example, behind a sunny window).

Carboy fountains: The kit present inside the fountain is replaced by a new sterile kit.

Your water bottle has been on your fountain for more than 15 days (about 2 weeks). Your bottle must be changed every 15 days. If your water bottle has been in place for more than 15 days, remove it and let the water run to empty the tank to be able to replace it with a new water bottle. We remind you that it is important to respect the storage conditions of the water bottle. Indeed, they must be stored in a cool place, away from sunlight.

Filtering fountains on the network: The product we use makes it possible to clean, descale and disinfect the

Why is my water not cold?

placed in the fountain. Our maintenance procedure has

Check if the fountain is plugged in.

protection. Unlike tap water, spring water does not need to undergo any chemical treatment.

What is sanitary maintenance? This is a periodic action that consists of external cleaning and disinfection or replacement of parts in contact with water. Depending on the fountain models, there are therefore 2 types of sanitary maintenance:

How long can water keep when the bottle is open? From the moment the bottle has been opened, we recommend that you consume the water from the bottle within 3 weeks. After this time, the organoleptic

It is also possible that a large volume of fresh water has been dispensed (eg a 1.5L bottle of water). In this case, you have to wait a few minutes. If this does not solve your problem, please contact Customer Service.

What is the recommended daily water intake?

If you use bottled water from fountain and the water bottle is empty, replace it. There may be blocked air.

Water, after oxygen, is the second vital substance for our health. It promotes the biological mechanisms that regulate our body. A person loses 2.5 litres of water every day through natural body functions such as sweating, breathing, and urinating. This loss of water must be compensated for daily. Water intake comes in part from your food or your different drinks, however, water remains the healthiest way to stay hydrated. An average of 8 glasses of water, and outside meals, is recommended.

Lift the bottle out of the water cooler and replace it. Perform this operation 2 to 3 times.

What is the difference between water from a fountain and that from a tap network?

water bottle?

Both types of sources ensure a source of quality water. · The water from a fountain is extracted and bottled from

a natural regional source.

· The water that comes from your tap water network is

Place cups under the taps and open the 2 taps. It is possible that the fountain has been disconnected. Plug it back in. If this does not solve your problem, please contact Customer Service

The automatic valve fell off the cap. There is nothing to do as the water is not contaminated. As long as the bottle stays on the bottle, it remains hermetically sealed by the mechanism. Do not lift the bottle until it is empty, or the water will leak out.

the passage of sediments, micro-organisms, chlorine...

How to use and maintain the water machines? Find in your customer area the guides corresponding to each water dispenser machine. We recommend replacing your fountain kit every 6 months to ensure perfect water hygiene. You can order the kit corresponding to your machine via the MY CATALOG tab.

the water bottle?

In addition, the fountain kits are also equipped outside air.

FREQUENTLY ASKED QUESTIONS Is there bisphenol a (bpa) in my bottles? All the water bottles that we deliver to you are guaranteed BPA-free. bonate ) has been replaced by Copolyester Tritan TM

material instead of PC.

What checks are carried out on the water? Are analysis carried out? Bacteriological analyzes are carried out by the source on each batch produced. The water bottles are quarantined until the bacteriological results are received. In addition, a complete annual analysis (bacteriological and chemical) is carried out on each of our sources by an external laboratory. The results are available on request from the Quality & Environment department.

What does the acronym 7 inscribed on the bottom of the bottles mean? Plastics are differentiated into seven categories according to their nomenclature: 1: Polyethylene terephthalate (PETE) 2: High density polyethylene (HDPE) 3: Polyvinyl chloride (PVC) 4: Low density polyethylene (LDPE) 5: Polypropylene (PP) 6: Polystyrene (PS) Category 7 "Other" corresponds to all plastics other than those named 1 to 6. It includes in particular Copolyester (the current material of our bottles), polycarbonate (with BPA), melamine, bioplastics, etc. In addition, numerous migration tests have been carried absence of BPA in our bottles. There is therefore no risk in consuming water from Tritan Copolyester bottles.

How long can water be stored in a closed bottle? The Best Use by Date or MDD (Minimum Durability Date) is set at 1 year. This means that you can store and consume the water bottles 1 year after their production date. After this time, the organoleptic characteristics (taste and smell) of the water may be example. However, there is no health risk linked to the consumption of water after 1 year (provided that the correct storage conditions have been respected). For information, the storage conditions can also Cylinders must be stored in a clean, dry place, away from light and heat. They must not be in direct contact with so-called contaminating odors (diesel type, or other odorous elements).