Outsource you data processing services

who we are An increased bottom line, when combined with quality-centric processes results in growth. Our growth story has been no less dramatic: from a 10-person team in 2007 to a company that’s bubbling with creativity and zest, with multi-functional teams in multiple locations working together as an extended arm of your business. eDataMine will be a partner of choice by providing value to enable our customer’s long-term sustainable growth. eDataMine is committed to providing ongoing value to our customers. We leverage technology and implement best practices, to provide a range of high quality and cost-efficient Information Technology Solutions, from global locations enabling customers achieve their business goals.

Our Services

Fast turnaround of project work

■ Data Processing

Cost savings and increase in revenue

■ Scanning & Indexing ■ Web Research ■ Transcription ■ TeleMarketing ■ Virtual Staffing ■ Forms Processing ■ Personalized Mailings ■ Design & Desktop Publishing

Significant improvement in the productivity of your business ISO 9001 certified locations for assured quality standards Robust resource planning and retention mechanisms to ensure continuity A Customer Engagement team to serve our customers 24 hours a day A dedicated team that is focused on Project Management and Transitions A Quality evaluation team to ensure Contract and Project metrics are followed

When you choose eDataMine, you are assured advantages of strong business differentiators in terms of domain expertise, quality, scalability, technology as enabler and high security & client confidentiality.

When clients outsource to eDataMine, they are a guaranteed Time based quality assured service Flexibility to scale up almost double its capacity at a short notice State-of-the-art infrastructure Up to date Technology Platform Skills to deliver in real time Highly Integrated process discipline Fine balance between personalization and standardization Best of the breed network security

business model

Businesses of all sizes, apart from facing the essential challenge of cost reduction, increasingly look to derive better value through long term and strategic association. eDataMine, amidst growing competition & ever mushrooming fringe players, has emerged a consistent player in the field of outsourcing by exceeding the client expectations of cost reduction. eDataMine BPO is recognized by its clients that has transitioned from a “cost-saving solution” to long term association as “problem solving” & “critical decision making” partner.

eDataMine cuts short and simplifies a long and complicated process through its decades of experience in providing BOT model of Delivery to its clients spread across the globe. eDataMine has an edge over others in BOT model of delivery because of its inherent strengths that also differentiates it from other Outsourcing companies.

The eDataMine model is based on the standard models but on a highly refined metrics Time & Material Model Dedicated Human resource Turnkey project model Client specific model

business process outsourcing The BPO division comprises of highly dedicated and motivated team of 200 FTE working in 3 shifts. The division serves it clients through various Business Process Optimisation activities, processes and services.

Our Services Data Entry : Entry of data from scanned images, printed hardcopies, manuscripts, websites, eBooks, business cards, catalogs, and other various types of forms and documentation.

Transcription : Wide range of customized transcription services including business transcription, digital transcription, legal, financial, media and medical transcription.

Form Processing : Check processing, insurance claim forms, medical forms, market research forms, rebate forums and surveys & questionnaires.

Internet Marketing and Support : Post your advertisements and product information on Craigslist, Kijiji, Facebook, MySpace and other social media and social book marking sites to boost your Internet marketing activities.

Data Conversion : Utilizing the latest technology, converting data from one format to another such as book conversions, XML, HTML, OCR and document conversion.

Web Research : Provide solutions to different industries and businesses in data mining, database building, market research, web survey and analysis, and enhancement of customer lists.

Personalized Mailing : Personalize your cards by scripting name, choice of verse, written addresses and marketing mails. Personnel specializing in cursive writing and calligraphy work on the project.

Scanning / Indexing : Document scanning in wide formats, microfiche, microfilm, aperture cards, image processing. Catalog all your essential documents with eDataMine.

Telemarketing : It allows you to communicate with key decision makers within your target market who have a need for your product or service, generating a consistent stream of new sales opportunities.

Our telemarketing campaigns are structured to suit your business needs and the outcomes you require, including: Appointment Setting Lead Generation Lead Nurturing

DTP : The construction of the layout and the formatting of any printed documents prior to the actual printing.

Typesetting, page composition and image handling.

Virtual Asistant : Personal assistant of client, from an offshore location.Working 8 hours a day dedicatedly for the client and executes the tasks assigned to him/her. Saves a lot of time and money Printing, Handwriting, Mailing Graphic Designing : eDataMine delivers powerful and unique graphic designs & print designs keeping your company’s brand image in mind. Our skilled graphic designers work closely with our customers to produce the perfect layout, color palette, typography and design elements that turn your concept into reality as well as enhance your brand value.

Industry Verticals Served Legal

Healthcare

Publishing

Education

Logistics

Retail

Automotive

Manufacturing

Telecom ...and more

quality process & control Quality Process Processes certified and validated by the International Standards Organization drive the quality framework at our organization. The idea of “Quality at Every Stage” is what drives every project schedule here at eDataMine. Every project, every document and every proposed methodology is put to rigorous testing and review across the services we operate. Every designer, operator, and engineer knows what to do, how to do it, and when to do it—there are no assumptions, because everything is documented in pre-approved formats. These formats undergo dual-level screening before they are passed on to the floor, along with recommended workflows. Every delivery is checked against a pre-agreed checklist to ensure compliance with quality targets.

LEGEND Client

Input Data

TL OCR QC Data Validation

Data Entry(OCR)

Status Report

QC& Data Validation (Rectify Errors)

Auditing (Checking Errors)

-

Team Leader Optical Character Reading Quality Control Filling Suburb Names & Zip codes

Backup

Y

N

Final Status Report by TL

Dispactch (Upload file / send file via email)

7

confidentiality At eDataMine, we are sensitive to customer concerns and ensure absolute confidentiality & privacy of any information that is given to us.

Customers can specify their preferred mode of contact with us, and we will not disclose their identity without their express or written consent.

Client confidentiality is of utmost importance to us and sets us apart from others. Our networks are secured by market leading security solutions, both at the perimeter and at endpoints, to strictly protect data and client information.

Throughout our 5 years of experience, there has never been a security issue. It consolidates our position and trust with our clients especially when security breaches in the present times are rampant.

Security The offices of eDataMine are quarantined and random checks are carried to guard against any violation of guidelines Strict Non - Disclosure and Non - Compete Agreements binds all employees As per project requirement, project related specific information is shared only with the resources working on the project Entry of unauthorized person in building premises is strictly prohibited Adequate security personnel are present in building to guard the property No unauthorized access is allowed in the system area unless absolutely essential Nothing can be taken inside / outside the premises without written permission

Privacy All data and information provided by client are confidential and strictly the property of client eDataMine ensures that neither the company nor the staff working on the project will disclose to any third party without the prior consent of an executive officer of the client, any information relating to the business of the Client directly or indirectly All raw data, directories, print outs, processed data and finalized product will solely be the property of client After the data is approved by the client, eDataMine destroys all raw and processed data, unless otherwise specified by the client

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