Help at a glance

Find out what support is on offer to make your life that little bit easier.

The Council may be able to provide you with extra support or assistance for a range of services, if you are on a low income, in receipt of benefit, have a physical or learning disability, long-term medical condition or are over 60.

Providing financial and housing support

Welfare benefits and housing

We can provide information and support about welfare benefits and housing, including;

• Support with your Council Tax

• Applying for Housing Benefit and Discretionary Housing Payment (when the benefit you receive is less than the amount of rent you have to pay)

• Homelessness and housing advice

• Applying for affordable housing and the Hampshire Home Choice register.

Contact our Customer Service team on 023 8068 8000.

Alternatively, for Council Tax or Housing Benefit assistance, please email revbens@eastleigh.gov.uk quoting your Council Tax or Housing Benefit number.

For housing advice, please email housing@eastleigh.gov.uk

Debt, benefit and other advice

We work in partnership with Eastleigh Citizens Advice who offer free, independent and confidential advice on a range of subjects including specialist debt and benefits advice.

For more information, call 0800 144 8848 or visit citizensadviceeastleigh.org.uk

Help in and around the home

Home adaptations serviceKeeping your home warm

If you, or someone living in your property, is disabled and experiencing difficulties getting in and around your home, you may qualify for a Disabled Facilities Grant towards the cost of providing adaptations. We also oversee the work on your behalf.

For more information call 023 8068 8000 or visit eastleigh.gov.uk/DFG

Essential home repair and maintenance loans

The Home Improvement Loan is a unique, low cost, home improvement service and lending scheme offered by us in partnership with the Parity Trust. It is specifically designed for homeowners who require financial assistance in order to carry out essential repairs or maintenance to your property.

For more information call 023 8068 8000 or visit eastleigh.gov.uk/ home-improvement-loans

The Hampshire-based Hitting the Cold Spots team offers advice on the grants available and ways to reduce your energy bills to keep you, your family and your home warm and healthy.

For more information call 0800 804 8601, email: staywarm@environmentcentre.com or visit eastleigh.gov.uk/energygrants

Home gardening support

We provide a gardening support service for older and/or disabled residents, which offers assistance with grass cutting, edging, pruning and low hedge trimming. This service is only available from April to October.

For further details or to request the gardening service, please call 023 8068 3361 or visit eastleigh.gov.uk/gardening-scheme

Assisted waste services

Putting out your bins

If you have difficulties putting your household, recycling, food or garden waste bins out for collection due to a disability, illness or infirmity and there is no one else to help you, you can apply for our Assisted Collection Service. This service is also available if you still use sacks.

For more information call 023 8068 8000 or visit eastleigh.gov.uk/assisted-bin-collection

Garden waste

We offer a fortnightly garden waste collection service with discounted rates available for residents in receipt of Council Tax Support or a defined benefit.

To sign up to the scheme and claim your discount call 023 8068 0000 or visit eastleigh.gov.uk/gardenwaste

Large household item removal

We offer a bulky waste collection service for large items that are not in a good condition or suitable for reuse. Discounted rates are available for residents in receipt of Council Tax Support or a defined benefit.

To request a bulky waste collection call 023 8068 8440 or book online by visiting eastleigh.gov.uk/bulky-waste

Pest control

We can provide advice on pest control and, if treatment is needed, discounted rates may be available if you are in receipt of a defined benefit.

For more information call 023 8068 8000 or visit eastleigh.gov.uk/pestcontrol

Keeping you active and well

Air pollution alerts

If you have a heart or lung condition such as asthma, you can sign up for free air pollution alerts by text message, voicemail or email through the airAlert service.

For more information call 023 8068 8355 or visit eastleigh.gov.uk/airquality

Physical activity

Our HealthWorks team provides advice and support for older residents and residents with a long-term health condition who are looking to improve their physical and mental health.

For more information call HealthWorks on 07469 377643 or email healthworks@eastleigh.gov.uk or visit eastleigh.gov.uk/healthworks

Our SportWorks service offers a variety of lowcost sport and physical activity opportunities for children and adults throughout the year.

We also offer a Passport to Leisure Scheme providing discounts to those who fall in specific categories on selected sport and leisure activities at Places Leisure Eastleigh.

For more information call 023 8068 8000, email sportworks@eastleigh.gov.uk or visit eastleigh.gov.uk/sportworks

Health and wellbeing at home

At the start of lockdown, we created a new section of our website in response to the pandemic. One area within this focusses on maintaining health and wellbeing safely at home, whether this was around keeping active, eating well or looking after mental health and each other.

For tips and support from national and local sources, visit eastleigh.gov.uk/ healthandwellbeingathome

The Point, Eastleigh

The Point offers a range of classes and workshops to support health and wellbeing with concessionary ticket, and occasionally subsidised, prices available. On selected shows, the theatre offers a free personal assistant ticket to anyone who needs additional support.

As part of the Council’s ongoing commitment to creating healthy communities, the Point offers a limited number of bursaries on a means-tested basis to help cover the cost of activity fees for those in most financial need. These activities currently include our Youth Theatres, Youth Dance Companies and The Point Training scheme.

For further information, and the full list of concessions, please call our friendly Box Office team on 023 8065 2333 or visit thepointeastleigh.co.uk

Door-to-door transport

A Dial-a-Ride service operates across the Borough, providing a door-to-door transport service if you find it difficult or impossible to use ordinary bus services.

For information call 023 8090 2450 / 023 8090 2432

Transport for medical appointments

If you have difficulty using public transport to get to a hospital appointment, medical centre or GP surgery, we run a local Medical Transport Taxi Service in partnership with Hampshire County Council.

To register and book call 023 8027 0088, text 07894 684 969 or visit eastleigh.gov.uk/ community-transport

Parking for Blue Badge holders

If you are a Blue Badge holder you are exempt from some waiting restrictions and some parking charges as long as your valid Blue Badge and time clock are displayed correctly.

For more information visit eastleigh.gov.uk/bluebadge-parking

Other community services

We work in partnership with One Community who can signpost you to a range of services and support as well as offering volunteering opportunities for all.

For more information about the range of support on offer please call One Community on 023 8090 2400, email info@1community.org.uk or visit 1community.org.uk