Solar Power: Asking the Right Questions

article by DOUG HERRICK

For over a decade, I’ve helped East Hill residents like you make the smart switch to solar power. I’m on a mission to advance our community’s transition to solar energy and have completed hundreds of residential and commercial solar installations since founding our local SunFarm Energy business in 2011. Most of all, I love seeing our customers enjoy the energy independence that solar provides.

Despite all the wonderful benefits of solar, there are plenty of companies using tactics that can be a turn off. That’s right, we’re talking about door knockers.

As a Pensacola resident, chances are you’ve had a solar sales rep knock on your door. As the northwest Florida solar market heats up, companies from across the country are jumping at the chance to capture business in our area. However, it’s important to keep in mind that these solar salespeople may not paint the full picture. Going solar is a big decision and can be a significant financial investment. Door knockers are often trained to close business on the same day, which means you’re left scrambling for answers.

When a solar sales representative knocks on your door, make sure you’re asking the right questions, so you’re armed with the knowledge to make an informed decision about solar.

1. LEARN ABOUT THE COMPANY

As solar becomes more popular along the Gulf Coast, many companies are moving into the northwestern Florida market from out of state. These businesses come from hundreds of miles away yet claim they’re local or headquartered here. Companies who have a history in our region know the area, the community, and are familiar with the power needs of our residents. Choosing a truly local company is key. Be sure to ask how long the company has been in business, and specifically how long they’ve been serving the Gulf Coast.

• Where is your company based?

• How long have you been serving the Gulf Coast of Florida?

2. INSTALLATIONS & INSTALL CREWS

A reputable solar company will have a vast portfolio of installations to share. However, it’s even better if they have local installations nearby. Ask about the number of systems they’ve installed in your area and see if there’s a system you can visit in person.

It’s also important to inquire about installation crews themselves. Trustworthy companies should have local crews that work specifically for the business rather than contracting out workers from other areas.

• How many installations have you completed in northwest Florida?

• Where was your most recent installation?

• Is there an installation nearby that I could stop by to see in-person?

• Are your solar installers W2 employees of your company?

3. SERVICE AVAILABILITY

Even though solar power systems don’t come with any moving parts, at some point during their lifetime they may need service. This could include uninstalling and reinstalling a system during a roof replacement or encountering unforeseen equipment issues. Always ask any sales reps if their company has a dedicated service department.

• Does your company have a dedicated service department?

• What kind of service does your company offer?

• What is the current turnaround time if I need service on my system?

4. FINANCIAL OPTIONS

Going solar is a big investment and it’s important to be aware of which financing options are available. Ask your door knocker about different terms, qualifications, and their financing partners.

• Does your company offer financing?

• Which financing companies do you work with?

• Do you work with solar specific financing companies?

• What percentage of your customers finance their systems?

• What will my total system cost be with financing?

5. EQUIPMENT & WARRANTIES

A trustworthy solar company should have multiple product options to choose from. This includes panels, racking, inverter systems, and battery storage. Ask your door knocker about their product offerings and equipment warranties. More product options mean you’re more likely to find a solution that’s custom-fit for your power needs.

• How many different types of solar panels do you install?

• What is your most popular panel?

• Does your company offer storage options?

• Which storage options are available?

• What are the warranties on your products?

• What does the warranty cover?

Whether you’re shopping around for solar, or you’ve started a conversation with an installer, be sure to get your questions answered from a trustworthy source. SunFarm Energy provides free customized quotes that fit your energy needs and we work hard to ensure your project is done right. You can find more information about SunFarm Energy and additional solar education tools online at sunfarmenergy.net.