11 Ways to Reach Earthlink Customer Service via Phone, Email, or Chat Options: A Step-by-Step Guide

EarthLink Customer Service 1-805.301.7609 or 1 (803) 384-3054 Phone Number How to Get Support for Your Internet and Email Services EarthLink is one of the oldest internet service providers (ISPs) in the United States, with a legacy dating back to the early days of dial-up. Today, EarthLink offers a variety of services, including high-speed fiber and DSL internet, email hosting, security software, and identity theft protection. While the company continues to evolve its offerings, users occasionally need technical assistance or help with billing, email setup, or network issues. That’s when many start looking for the EarthLink customer service phone number.

What Is the EarthLink Customer Service Phone Number?

The official EarthLink customer service phone number is:

1-805.301.7609 or 1 (803) 384-3054 This number connects you with EarthLink’s general support team for both residential and small business services. Depending on the nature of your issue, you may be routed to specific departments such as billing, sales, or technical support.

For existing customers, it's helpful to have your account number or the phone number associated with your account ready to speed up the process.

Hours of Operation:

• Technical Support: 24/7

• Customer Service & Billing: Monday to Friday, 9:00 AM – 6:00 PM ET

Note: Always use the official EarthLink website (www.earthlink.net) to verify contact information. Avoid calling numbers listed on suspicious third-party websites to protect yourself from scams.

EarthLink Phone Numbers by Department

Here are a few additional numbers and contact options depending on the support you need

Common Reasons to Call EarthLink Customer Service

Whether you’re a new customer or a long-time subscriber, there are several common reasons why you might need to call EarthLink:

• Internet not working or slow speeds

•  Email access issues (password reset, server settings, etc.)

• Billing discrepancies or payment assistance

• Questions about security or antivirus tools

• Setting up new service or transferring to a new address

• Modem/router troubleshooting or replacement

• Cancelling service or updating account info

EarthLink’s support representatives are trained to handle both technical and account-related concerns, so don’t hesitate to reach out if you're facing difficulties.

Alternative Ways to Contact EarthLink Support

If you prefer not to call, EarthLink offers several other methods for getting help:

1. Live Chat Support

Visit https://support.earthlink.net and use the live chat feature for real-time support. This is especially useful for basic queries like billing, email password resets, or plan upgrades.

2. Email Support

While there’s no direct email for general support, you can submit a help request through EarthLink’s online ticketing system.

3. EarthLink Support Center

The support center at https://support.earthlink.net provides:

• Troubleshooting guides

• Step-by-step tutorials

• Network status updates

• Email configuration help for Outlook, Thunderbird, etc.

4. Social Media

EarthLink is active on platforms like Twitter and Facebook. While social media isn’t intended for sensitive account matters, it’s a good place to ask general questions or check for service outages.

 

Tips for Getting Faster Support

To get the most out of your support call:

• Have your account number or email address ready

• Be near your device (router, computer, etc.)

• Write down any error messages

• Take note of your last bill or payment info if calling about billing

• Be specific and polite — it always helps

Conclusion

EarthLink has been serving internet users for decades, and its customer support remains a critical part of its service. Whether you're dealing with email problems, internet outages, billing questions, or you just want to upgrade your service, EarthLink’s official customer service phone number — 1-805.301.7609 or 1 (803) 384-3054— connects you directly to the help you need.

FAQs About EarthLink Customer Support

Q1: What is the EarthLink customer service number?A1: The main customer support number is 1-805.301.7609 or 1 (803) 384-3054, available 24/7 for technical issues.

Q2: Can I contact EarthLink through live chat?A2: Yes, live chat is available on their official support site at https://support.earthlink.net.

Q3: Does EarthLink have a separate phone number for business customers?A3: Yes, business customers can call 1-805.301.7609 or 1 (803) 384-3054 (ELNK-BIZ) for specialized support.

Q4: How can I reset my EarthLink email password?A4: You can reset your email password via the EarthLink webmail portal or by calling customer service.

Q5: Is EarthLink technical support available 24/7?A5: Yes, technical support is available 24/7 to assist with internet, email, and device-related issues.