ECDC Inclusive Safety Toolkit

Inclusive Safety Toolkit

Contents

Introduction

Introduction

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Summary

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What is Inclusive Safety?

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Why is this Important?

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Who is the Toolkit for?

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When Should You Use the Toolkit?

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Inclusive Safety Principles

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The Approach

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Publishing and Communicating

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The Earls Court Development Company (ECDC) is bringing forward a 44-acre masterplan on the former Earls Court Exhibition Centre site in Central London. An iconic piece of London's heritage, Earls Court will be transformed into a better piece of city, delivering c. 4,000 homes and 12,000 jobs set within 20 acres of public realm and open space. It will become a new neighbourhood, a global exemplar of sustainable development which creates a blueprint for future generations.

From the outset, we have sought to do things differently; taking a fresh approach to the way in which we consult and collaborate with communities and stakeholders, incorporating co-design and elevating seldom-heard voices through the planning process.

We recognise that the built environment can have significant impact on individuals and communities.

It is important therefore that, when designing public spaces, they should respond to genuine lived experiences.

Through ECDC and ZCD Architects' work with the Public Realm Inclusivity Panel (PRIP), bringing together young people, older people, people with disabilities and carers, we have co-designed and adapted our masterplan proposals to ensure equity of access to public spaces throughout the development.

Throughout our four-year consultation programme, safety in the urban environment emerged as a recurring concern across every demographic.

In response to this, ECDC commissioned ZCD Architects to develop a detailed review into how positive safety measures can be designed into the public realm. This was then tested with the PRIP to consider the needs and concerns of a range of different groups to ensure inclusivity.

The Inclusive Safety Toolkit is the culmination of this piece of work and will provide ECDC with clear evidence-based guidance to ensure our public realm is safe, welcoming and inclusive to all.

“The PRIP has allowed me to be in someone else’s shoes. I have been really impressed by the young generation, who at the end of the day will inherit the space.”

“We have been able to discuss important and sometimes difficult topics in a way that feels unfiltered and simple.”

We would like to thank the following for their valuable contributions to the Inclusive Safety Toolkit: ZCD Architects, the Public Realm Inclusivity Panel members, Kanda Consulting and Ruth Lin Wong Holmes from LLDC.

The PRIP visiting the existing site to understand the level changes in person

Public Realm Inclusivity Panel members

“Earls Court is proud to have placed public safety at the heart of our masterplan. We’re determined to ensure our development is inclusive and accessible to all. The toolkit is a way to hold ourselves to that standard – and we hope others in the sector will adopt it too.”

Rebekah Paczek, Director of Public Affairs, Social Impact and Community Engagement at ECDC

The Table Park, c. 4.5 acres of green and public space at the heart of the site

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Summary

What is Inclusive Safety?

Building on best practice

The Earls Court Development Company is committed to creating an inclusive neighbourhood.

Presented here is ECDC's new Inclusive Safety Toolkit, one of the outputs of our innovative approach to firmly embedding engagement in design. The toolkit is available to be used by other developments who want to put safety at the heart of their public realm design.

The work in this toolkit builds on best practice.

In the UK, there are a number of excellent guidance documents available that focus on the important topic of safety for women and girls. Internationally, guidance from Denmark, Netherlands and the US looks at a variety of other issues, including safer mobility.

In this document, you will find a practical step-bystep guide on to how to use the toolkit, alongside sample session worksheets on the Earls Court website. Please feel free to adapt these as needed for your specific project or context.

What are the objectives?

Inclusive safety means creating an environment where everyone, regardless of their background or identity, feels safe and respected, and can contribute their unique perspectives without fear of discrimination or bias.

In addition to creating a great place for everyone, our main objective with developing the Inclusive Safety Toolkit has been to agree a set of safety principles with the community that can be applied consistently across our Hybrid Planning Applications.

We believe that this is fundamental to creating a successful place for everyone.

In doing this, we believe that we are clearly demonstrating our commitment to local people, building trust, and reducing risk.

What is the toolkit?

Where we differ This toolkit builds on all the available work, and introduces a broader focus that draws in people with disabilities, younger people, older people and indeed anyone who might have reason to feel vulnerable in public spaces.

A community-first approach Since 2021, ECDC has gathered feedback through thousands of conversations with local residents at masterplanning workshops, community events, site tours, and sessions with the Public Realm Inclusivity Panel. One of the key themes to emerge from these discussions has been around safety. This motivated ECDC to undertake more focused efforts to consider safety, and to make sure as many people were included in the conversation as possible.

This toolkit is a series of simple steps that anyone can take as the starting point to embedding inclusive safety into all aspects when creating new places, from design to long-term management.

It expands on the traditional approach to Crime Prevention Through Environmental Design (CPTED) by taking both a personal and whole community approach that builds on local lived experience.

What can it be used for?

The toolkit can be used to evaluate existing neighbourhoods and inform the design of new ones.

It focuses on the public realm – streets, parks and open spaces, but can also be used to inform building design, estate management, and security.

ECDC is committed to continuing this conversation beyond the planning submission and into the phased delivery of the masterplan over the coming decades.

This toolkit enables you – your project team and local community – to engage with safety by following a shared language and structured approach across all stages of a project: feasibility, brief development, outline design, detailed design, construction, and post completion.

The toolkit was informed by visits to other areas of the city which have taken an inclusive approach to safety, such as the Queen Elizabeth Olympic Park

The Inclusive Safety Toolkit was tested by PRIP members on Lillie Road, Old Brompton Road and Empress Place

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Why is this Important?

Who is the Toolkit for?

Why use the toolkit?

There is a growing body of research highlighting how poorly the built environment meets the needs of many people, particularly women and girls, older adults, and those with different needs.

Put simply, inclusive safety adds value – social and economic, by making places that are well used by everyone.

The impact of this affects us all.

This is good for residents, businesses, councils, and landowners.

The toolkit draws on a number of existing publications exploring inclusive approaches to safety in the built environment:

We've developed this from the perspective of a landowner and developer working with a team of technical consultants, but do believe that the tools and process can be used by anyone; community group, local authority, or design team.

Who should you involve?

It goes without saying that an Inclusive Safety Toolkit needs to be inclusive but that doesn't just mean the community, it needs to include as many people involved in the project as possible if it's going to make a real difference.

For us, the toolkit has helped us to make decisions on our illustrative masterplan that we think will benefit everyone and set a consistent vision for inclusive safety throughout our Hybrid Planning Application documents.

That means including the developers, the architects and designers, the estate management teams, and anyone else that might have a role in designing, making, or looking after the place.

When Should You Use the Toolkit?

Publica

West Yorkshire

WSP

SLA

We highly recommend that this process is run as early on in the project as possible. This will give it the best chance of having a positive impact.

Ideally, it will begin during the early design stages, with outputs captured in any planning application. However, as an approach, it can be applied with good effect throughout design and delivery stages, and post-completion.

Regardless of when, findings and actions should always be published.

GLA

LLDC

Rotterdam 8

Alongside discussions about inclusive safety, the PRIP also worked with the design team exploring topics like light levels for public spaces and the experience of navigating the city with visual impairment

Arup 9

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Inclusive Safety Principles

The Approach

Our work with communities in and around Earls Court helped us develop an understanding and approach to safety that is based on four principles and captures all aspects of what helps someone feel safe.

Our approach encourages using positive language to build a practical and constructive vision that is inclusive through bringing people together, talking openly and understanding points of difference.

A sense of belonging: Public space should accommodate different experiences without excluding anyone because of their identity or circumstance.

People should feel welcome and comfortable whether it's their first time there or somewhere they visit daily

The Inclusive Safety Toolkit is designed to be used in small group settings, so that people can feel included and listened to. Group sizes should be around 12 to 15 people, supported by a lead facilitator and at least two members of the project team.

– Freedom of use: Everyone should be free to use and enjoy spaces without fear of violence, intimidation or harassment. Freedom of use not only includes safety features, such as CCTV and lighting, but also how other people make you feel

An essential part of our approach is the inclusion of the project team (client/developers/landowner) in the process. Taking part in the exercises and being part of the discussion is vital to integrating safety into the long-term process.

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“We took the PRIP to the Queen Elizabeth Olympic Park, King’s Cross Central, and Elephant Park to understand how safety works in different contexts.”

Dinah Bornat, Director, ZCD Architects

Step 1 – Safety Definitions This first step is an introduction that helps everyone to think more broadly about what safety is. It uses positive language to define outcomes by asking the group to explore what feeling safe should feel and be like for them.

– Mobility and usability: Everyone should be able to travel through and use the space safely and comfortably. This is about ease of movement and having things available to make a visit a comfortable experience

Step 2 – Inclusive Safety Tests Inclusive Safety Tests offer a way to look at existing streets and spaces using the four safety principles.

They are used to introduce different perspectives and support positive group discussions about safety.

– Responsiveness: What happens when there is an issue or a situation. This might be having people on hand to help, the feeling you can intervene, and how places change and adapt over time to changing conditions

Step 3 – Safety Brief Building on steps 1 and 2, the Safety Brief brings together a set of positive ambitions, actions and priorities as place-based statements to inform decision-making at all stages of project development.

Step 4 – Communicate and publish

“I thought my opinions wouldn’t be heard. However I have found we are part of the process from the beginning to the end.”

It's essential that the work is communicated to those working on the project and the wider community, and published where it can continue to guide decision-making on the project and influence wider change.

Public Realm Inclusivity Panel member

The Inclusive Safety Principles were tested and refined in Earls Court with the PRIP and local safety stakeholders 10

The PRIP exploring safety with Ruth Lin Wong Holmes from LLDC

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How The toolkit is based on tried and tested workshop/focus group formats that enable people of all ages and abilities to engage through a series of simple individual and group-based tasks.

An essential part of this process is making sure that everyone has the space and support they need to contribute.

Recruiting your group Your group should be: – Diverse to ensure different needs and views are considered.

Try to recruit a group that is representative of the local area, paying particular attention to encouraging those that would not typically get involved including young people, older adults, people with disabilities, and ethnic minorities – Around 15 people. Too large a group will make it harder for everyone to get a chance to speak and might be off-putting to people that are less confident. If you want/get more, then run two or more groups – the more people inputting into the process the better Recruiting people can be done in many ways – flyer, letter, social media – but you will need to be proactive to get representation from the whole community. Consider speaking to community groups, like youth clubs or old people support groups, to ask them to help publicise or nominate people.

You should also consider compensating people for their time, where appropriate, and/or providing support to remove barriers to participation such as travel or childcare costs.

“We pay PRIP members £20/hour for their inputs, highlighting the value of their insights and recommendations helping to make Earls Court an inclusive place.”

Laurence Neal, Design Manager at ECDC

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Planning your workshop event You will need to give people plenty of notice about your workshop event and be flexible with times of day so that people can attend it after school or after work commitments.

A key part of the process is going on a site tour, whether this be your site, a relevant local place, or a good case study. You will need a venue that is convenient to this destination so that you have somewhere to meet before and after to introduce the session and carry out the other tasks.

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Think about how long it will take to walk there, especially for people that have mobility problems, and also what you will do in the case of bad weather.

You should also take note of sunset and how this might affect the session – you might want it held at dusk or after dark on purpose.

Make sure you have enough team members to support the number of people attending your session. Try to have at least one person per five attendees plus the overall event facilitator.

As already mentioned, this team should be made up of representatives of the project team.

Worksheets to support the following activities are available from the Earls Court website.

Workshops were held at the Earls Court Project Rooms with site tours in the afternoon and early evening as it starts to get dark

Workshop activities

1. Safety Definitions (20 mins) The Safety Definitions activity serves as an icebreaker, allowing people to warm up to the topic and each other. As such, the exercise is best done in pairs or small groups so that people feel comfortable opening up and discussing what safety is to them.

Be clear when you introduce it that this task is about using positive language and hearing lived experience.

Print and cut out the prepared prompts so that each pair has a full set.

Ask each pair to complete the sentence on at least four of the eight cards – they can do all of them if they like.

After 10 minutes, come together as a group and run through each statement asking for a response to each. Briefly talk through the issues and what it means to people as you go. Encourage them to give you examples of when they don't feel safe and why.

Workshop attendees described what inclusive safety means in their own words which has been embedded into our work at Earls Court

Members of the design team joined the workshop to hear the PRIP's perspective on inclusive safety firsthand 15

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2. Inclusive Safety Tests (60 mins)

3. Mobility and usability a. I am able to move around without being obstructed.

The Inclusive Safety Tests offer a way to look at existing streets and spaces through the lens of safety by completing a worksheet whilst on a site visit.

c. I feel that people on bicycles, skateboards, roller skates, and scooters use the space respectfully.

Moving through each principle on the worksheet, ask people in turn to explain why they have given the spaces and places specific scores. Aim to hear as many views and opinions as possible. The aim here is to understand the difference, whilst focusing on positives.

d. There are places to rest if I needed to/ wanted to.

We suggest allowing 40 minutes for the discussion: 10 minutes per principle.

b. I feel safe from vehicles in this space.

Arranged across the four Inclusive Safety Principles, the 20 worksheet questions help people record how a space makes them feel. Below are guide questions that can be used or amended to make them more specific to your project.

1. A sense of belonging

In any group discussion, give quieter voices the chance to speak and facilitate the space and discussion to feel as safe as possible.

e. There are the things I want/need for me to enjoy this space.

a. There are people around who are familiar and supportive.

The worksheets for each sessions used are available to download on the Earls Court website

4. Responsiveness

b. There are shops and/or places to buy food and drinks that meet my needs.

a. There are people who I would feel comfortable speaking to if there was an incident.

c. I feel comfortable being myself when I am here.

b. I would feel comfortable offering assistance if there was an incident.

d. There are things here which reflect local culture or feel familiar.

c. I feel that an issue would be dealt with promptly if I reported it.

e. There are things here that I particularly enjoy using.

d. There is somewhere safe here I could go to if something was making me feel uncomfortable.

2. Freedom of use a. I feel comfortable here during the day.

Each question has a sliding scale of response: disagree, partly agree, and strongly agree, scored 0,1,2 respectively and each section includes an open text box asking people to explain their answers.

b. I feel comfortable here after dark. c. The people around do not make me feel threatened. d. The way the space has been designed helps me to feel safe.

Give everyone the worksheet and then head out to the site you are going to test.

e. I am able to use this place without feeling the need to change behaviour due to a concern over my safety.

Spend 15 to 20 mins on site before heading back to the workshop. It's very easy for time to slip away on a site visit so make sure you watch the time.

The second part of the Inclusive Safety Test is to discuss the results in a discussion forum.

The PRIP informing the transport consultants (WSP) local area assessment 16

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3. Safety Brief (30 mins) The final session co-produces a list of priorities for each of the Safety Principles, that, when combined, form the Safety Brief.

It begins with a review of the Safety Definitions in the context of the learnings from the Inclusive Safety Tests and subsequent discussion.

You will need four large sheets of paper or sections of a wall/table, one for each of the Safety Principles.

Begin with all of the previously completed Safety Definition statements, asking people to pick ones they feel strongly respond to each principle in turn. Encourage people to add more by filling out more prompt cards or adding new thoughts using post-it notes. This should be a group conversation.

Spend 5 minutes per principle and use the final 10 minutes to discuss and identify the top priority for each principle.

Members from the ECDC team attended all sessions, ensuring decision-makers hear firsthand the discussion shaping the Safety Brief Discussions whilst using the Inclusive Safety Tests rapidly moved to suggestions for how things could be better and priorities for design work which were recorded as the Safety Brief 19

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Publishing and Communicating It is important that the work is communicated to those working on the project and the wider community. You can do this by: – Involving as many people working on the project as possible in the process. This will help them feel involved and more likely to think about Inclusive Safety in their work on the project – Internal briefings for the wider project team, including contractors and consultants –

Putting together an Inclusive Safety Policy

– Including information on your website and in public consultation materials to tell the wider community about the work you are carrying out. You could gather feedback on the subject and/or offer to host sessions with interested people – Joining local initiatives and involve others who may be carrying out similar work in the area – Embedding your approach to Inclusive Safety into your planning application. This could be in the Statement of Community Involvement, Design & Access Statement, Estate Management Plan, Construction Management Plan, or any other document that might be relevant

“We will all (mostly) still be living in the area, even when members of ECDC come and go and move in and out of jobs. It is the residents who will be the continuous element!”

Public Realm Inclusivity Panel member March 2025 public event in Earls Court testing the Inclusive Safety Toolkit with local safety stakeholders and members of the public. Consistent members from the ECDC team attended all sessions

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“The Earls Court Development Company has been doing great work with the creation of the Inclusive Safety Toolkit with the PRIP (who are a brilliant group of people), engaging local people with a wealth of lived experience to make a significant impact on the quality of the placemaking. The diversity of voices influencing the process is a rich and vital part of city making – an excellent example of what developers can do.”

Ruth Lin Wong Holmes, London Legacy Development Corporation The Cascades at the heart of Exhibition Gardens, part of the 20 acres of public realm planned for Earls Court