The Estate Agent August Issue

The magazine for real estate professionals who are the difference.

The Journal of the Real Estate Institute of Victoria / AUG. 2021 / VOL. 85 NO. 2

Million-dollar question

Number of million-dollar suburbs quadruples in 10 years

REIV STRATEGY 2021-23 – FIT FOR THE FUTURE

QUALIFYING FOR THE ESTATE AGENT’S LICENCE

Areas of focus over the next two years

RPL can help fast-track your qualification

The Estate Agent is published by the Real Estate Institute of Victoria.

Features

PUBLISHER REIV 335 Camberwell Rd, Camberwell, Victoria 3124

9-10

EDITOR Sarika Bhalla – sbhalla@reiv.com.au

2021 REIA National Awards for Excellence

Established in 1936, the Real Estate Institute of Victoria (REIV) is the peak representative body for real estate professionals in Victoria. Our Mission is “To enhance the professional excellence of our members to the benefit of the communities they work within, and to advocate and represent their interests”.

Connect with REIV on social media.

Find us on: facebook.com/REIVictoria @REIVictoria REIV @REI_Victoria

Victoria was well represented with four winners at the 2021 REIA National Awards for Excellence

12-13 REIV Strategy 2021-23 – Bedrock for success The REIV Strategic Plan for the 2021-23 period has been approved and delivery is firmly underway

PRODUCTION Pagemasters

14-15 What are we talking about?

REIV Information Officers David Dundas and Jim Lourandos shed light on Notices and Inspections of rented properties

17 DISCLAIMER Unless otherwise specifically expressed, the views or opinions appearing in The Estate Agent (EA) are those of the authors and do not represent the views of The Real Estate Institute of Victoria Ltd (REIV). The REIV gives no warranty about the accuracy, completeness, or reliability of the content of EA. The entire content is general information only. It is not advice or intended as advice and in no circumstances should be relied upon as such. Readers and third parties should verify the content and seek their own independent advice before making any decisions, financial or otherwise, based on what they have seen or read in EA. The REIV and EA do not endorse or take any responsibility for material on third party websites referred to in the EA.

2 | THE ESTATE AGENT – AUGUST 2021

Commercial Tenancies Relief Scheme reintroduced The CTRS will provide rent relief for eligible tenants, while separate support will be provided to eligible landlords

Contents

Contents President’s report

Page 4

CEO’s report

Page 6

Bulletin

Pages 9-10

REIV Strategy 2021-23

Pages 12-13

Best practice

Pages 14-15

Frequently asked questions

32

Members direct funds to charity

Resources Commercial Tenancies Relief Scheme reintroduced Making compliance simpler Misrepresentation in real estate

Legislation

Pages 18-19

Managing casual workers

Training

20-21

Qualifying for the estate agent’s licence

Data insights

Qualifying for the estate agent’s licence

Pages 20-21 Pages 26-27

The million-dollar question

Membership The REIV Charitable Foundation Member milestones In memoriam New members

RPL can help fast-track your qualification

Page 17 Pages 24-25 Pages 28-31

Page 32 Page 33 Page 33 Page 34

28-31 Misrepresentation in real estate What is it and how does insurance help?

THE ESTATE AGENT – AUGUST 2021 | 3

President’s report

Leah Calnan REIV President

Throughout the pandemic we have seen the strength of the Victorian market.

That combined with several government incentives and the lowest ever interest rates, consumers have looked for different living arrangements and different locations across the state. Agents, agency offices and property managers have been able to demonstrate their ability to pivot, change and continue to embrace technology (although Zoom meetings are still entertained by “you are on mute”).

I have thoroughly enjoyed my travels across regional Victoria, meeting members and visiting their offices,

Who would have thought as I come close to finishing my second term as President that we would still be in the midst of the Covid-19 pandemic and experiencing statewide lockdowns. 2020 was such a difficult year for so many and we truly thought 2021 would see us in a different place. hearing on-the-ground the challenges they experience along with their fantastic achievements. I strongly encourage future presidents to spend time on the road to learn more about regional real estate as I have found that time invaluable.

When I look back as I stepped into the role of REIV President I thought my biggest challenge was going to be following in the shoes of past Presidents.

Was I going to be good enough?

Presidents were usually people with real estate sales backgrounds, and older, and far more polished than I was. I wondered what my legacy would be, as I didn’t

REIV President Leah Calnan talks about the 2021/22 State Budget with Nine News.

4 | THE ESTATE AGENT – AUGUST 2021

want to just be a face or a name on the walls that members saw when they walked the corridors of Camberwell Road.

No one could have imagined what was coming my way. A worldwide pandemic, lockdowns totalling 180 days (and still counting), an eviction moratorium, the largest ever legislation changes to residential property management, the normality of working from home, home schooling, a media presence like the REIV has never seen, the metro median house price exceeding $1 million and regional Victoria recording growth greater than metro Melbourne.

President’s Sectionreport head I hope all members who have been with me for this journey see opportunities for themselves in a profession I value dearly. That they see that the REIV is invigorated and leading change. I encourage all members to put their hand up to be part of chapter committees and take a leap of faith in yourself and nominate for the Board. You will find the journey very rewarding for your personal growth.

I have thoroughly enjoyed my travels across regional Victoria, meeting members and visiting their offices, hearing on-the-ground the challenges they experience along with their fantastic achievements.

Leah Calnan – REIV President

The past two years have been both extremely challenging and rewarding.

I am very thankful for the enormous support I received from my team, my clients, the REIV board of directors, Gil King and the entire REIV staff.

There were many late nights, many early mornings and lots of weekend work but I wouldn’t change a thing.

REIV President Leah Calnan speaks about Victoria’s property market.

Finally, I have to say thank you to my husband Matt and my boys Cooper, Jack and Liam. On my toughest days they reminded me to always see the positive and keep smiling because I was working

for some of the most resilient people in business.

Leah Calnan REIV President

THE ESTATE AGENT – AUGUST 2021 | 5

CEO report

Gil King REIV CEO

This issue of the EA comes at the close of a financial year that’s been one of the most unusual we have ever experienced.

I am incredibly proud of the work done by our members and the REIV team. The market performance recorded over the past 12 months is proof that the industry never missed a beat, you kept your focus on the job at hand and achieved great results in difficult times.

I take this opportunity to thank Leah Calnan, who has done an incredible job over the past two years. It’s been

REIV membership is a mark of credibility, trustworthiness, and professionalism.

6 | THE ESTATE AGENT – AUGUST 2021

As I write this update Victoria has been plunged into another hard lockdown. Like most of you, every lockdown announcement brings with it mixed feelings and new challenges.

a challenging time, but it has built our resolve to work together, no matter what the circumstances are.

The policy and advocacy agenda for the REIV continues to evolve and expand.

While in most cases the REIV has opportunity to provide feedback and influence some policy decisions, often the government springs a surprise on the sector. The 2021/ 22 state budget announcement was one such example.

The REIV worked with other kindred bodies Property Council, HIA, UDIA and

MBA to strongly oppose the changes to land tax, stamp duty and the windfall gains tax. I believe the government’s strategy of relying on inefficient taxes like the land tax to bring the budget back to black is flawed. The REIV continues to voice its opposition to the current property taxation system and advocate for a complete overhaul.

The RTA changes have dominated a lot of policy discussions in recent times. Months into the new legislation, we received answers to some of our

CEO report Section head

questions after creating media pressure on the government. There is still much to be clarified and corrected. Please continue sending us feedback and practical examples so we can help address the gaps in the legislation.

On matters of training and professional development, I am pleased to report that the REIV e-learning platform has been extremely well received for both accredited training and the shorter format for ongoing professional development content. Members from across the state can now access high quality material at the time of their choosing. REIV is now offering the new Certificate IV in Real Estate Practice (CPP41419) and the Diploma of Property (Agency Management) (CPP51119) as self-paced e-learning training. Both accredited courses are eligible for government funding. Students can also seek RPL (recognition of prior learning) for their

work experience or complete the training through a workplace traineeship.

Earlier in the year, we conducted a survey asking members for their feedback on REIV services – what works, where you want the Institute to focus and the areas for improvement. Thank you to all members who contributed to the survey and those who take the time to provide feedback through other channels.

The annual regional roadshow REIV Connect, provides a great opportunity for interaction and I thank all our members in regional Victoria who joined us at the various events earlier this year.

Overwhelmingly, members believe that REIV membership is a mark of credibility, trustworthiness, and professionalism.

Members want the REIV to be a strong advocate and voice for the sector. Helping members run compliant businesses was supported as the core purpose of REIV services. Your input has helped refine

the REIV strategy for the coming years.

An overview of the key strategy pillars is provided in this journal.

One of the areas of improvement identified by you was consumer awareness of the merits of REIV membership. Watch this space for a strong public campaign coming soon.

As this journal reaches you, we are likely to be preparing for the 2021 board elections. It is important for every member to exercise their vote. The REIV is your representative body, each member has a role to play in defining its direction. Whether you choose to play an active role by nominating on committees, the Board or simply by reporting your data, your contribution is making a difference.

Gil King REIV CEO

THE ESTATE AGENT – AUGUST 2021 | 7

Bulletin

2021 REIA National Awards for Excellence

Global Media Awards – Best Native Campaign

Agent’s Representative – Three-Unit Short Course

Victoria was well represented with four winners at the 2021 REIA National Awards for Excellence held in Darwin earlier this year.

The REIV worked with the Herald Sun and the AFL Coaches Association to develop a campaign that focused on the strategies in sport and business that can help people be the “Best You Can Be”.

The campaign received third place at the 2021 International News Media Association (INMA) Global Media Awards. Read more at bit.ly/20bestyoucanbe

The three-unit Agent’s Representative short course is now closed for further enrolments.

Congratulations to all winners and finalists.

• Residential Salesperson of the Year: Michelle Stephens, O’Brien Real Estate Carrum Downs, VIC • Community Service Award: Woodards Foundation, VIC • Innovation Award: Network Pacific, VIC • Business Broker of the Year: John Kasapi, Benchmark Business Sales and Valuations, VIC

Victoria was well represented with four winners at the 2021 REIA National Awards for Excellence held in Darwin earlier this year.

Congratulations to all winners and finalists.

Anyone currently enrolled in the superseded Agents Representative three-unit course (CPP40307 Certificate IV in Property Services), must complete all assessments by 3 September, 2021. No extensions or refunds will be available.

Enrolments for the new Agent’s Representative qualification CPP41419 Certificate IV in Real Estate Practice are NOW OPEN! To enrol, please contact us on training@reiv.com.au

Embed market insights on your website Agencies that leverage data to deliver new, innovative market analysis and insights for their clients can stand out and differentiate themselves to drive business results.

PropertyData offers an innovative, yet simple way to maximise value from your data. Subscribers can take advantage of PropertyData’s marketing leading Application Programming Interface (API). This allows you to present key market statistics on your website to generate more traffic and interest.

Insights presented on your website can include suburb performance or statewide statistics like median prices, days on market for private sales, weekly auction results, rental data and more. The API feed can also be used for internal data reporting such as competitor analysis.

John Kasapi of Benchmark Business Sales and Valuations was named the REIA Business Broker of the Year at the REIA National Awards for Excellence in Darwin.

To get started, please contact support@propertydata.com.au

THE ESTATE AGENT – AUGUST 2021 | 9

Section head Bulletin

Stamp duty concessions on CBD apartments The 2021/22 Victorian state budget included tax incentives for some apartments in the Melbourne CBD. There is a temporary land transfer (stamp) duty concession and exemption available for purchases of residential property, with a dutiable value of up to $1 million, located within the City of Melbourne local government area:

PropEL – property e-learning with a difference While we are all finding ways of dealing with the pandemic, the REIV has been strengthening the learning and development offering for our Members and the wider real estate sector in general.

REIV’s self-paced, e-learning platform PropEL hosts a range of learning resources to support ongoing professional development. REIV CPD points are recorded automatically as you complete a course.

Kickstart your learning on PropEL with the free (for members) masterclass series with senior AFL Coaches.

Whether it’s sport or real estate, skill, drive, and values are critical to success.

Watch and learn as REIV Members, Adrian Butera and Harry Li talk to Senior AFL Coaches Alastair Clarkson,

Kickstart your learning on PropEL with the free (for members) masterclass series with senior AFL Coaches. Whether it’s sport or real estate, skill, drive, and values are critical to success.

Brett Ratten, Chris Scott and Simon Goodwin about their approach to building high performance teams.

REIV members can access all four masterclasses at no cost. Start now at reiv.com.au/propel

QR codes on new membership cards The new REIV membership cards for 2021/22 now come with a QR code that links directly to your individual member profile on the REIV website.

It’s a simple and effective way to display your REIV membership to prospects and clients.

10 | THE ESTATE AGENT – AUGUST 2021

• A 50% concession is available for new residential properties. It applies to contracts entered into from 1 July, 2021 to 30 June, 2022.

• A full exemption is available for new residential properties that have remained unsold for 12 months or more since completion of construction. It applies to contracts entered into from 21 May, 2021 to 30 June, 2022.

The 50 per cent concession applies after all other eligible benefits, such as the first home buyer duty concession, the principal place of residence concession (including any off-the-plan concession), and the pensioner concession have been taken into account.

While foreign purchasers are also entitled to the concession or exemption, provided the transfer meets the eligibility requirements, it does not apply to the foreign purchaser additional duty component of the transaction.

REIV is working with the Property Council and City of Melbourne to provide greater visibility to this initiative. Further information to be available soon.

Strategic Plan

REIV Strategy 2021-23 – Fit for the future The REIV Strategic Plan for the 2021-23 period has been approved and delivery is firmly underway.

The summary highlights the four strategic pillars and the areas of focus over the next two years.

The Board will be apprised of progress on an ongoing basis. Members will be advised of developments as they come on stream and overall progress will be highlighted in the Annual Report.

In developing the Plan, management was mindful of a range of considerations highlighted by the Board, feedback from the February Member Survey and this year’s Connect events, and recent surveys and reports about the future of member organisations.

Key areas for improvement highlighted through the REIV Member survey are clearly reflected in the Plan: • Membership growth: Getting all agents and agencies into membership • Advocacy: Stronger representation and improved legislative outcomes • Public awareness: REIV membership should be a genuine differentiator • Training and development: Easier access, higher quality and more cost effective It is important to note that the REIV’s purpose is embodied in the Constitution and is summarised in the Mission Statement: To enhance the professional excellence of our members to the benefit of the communities they work within, and to advocate and represent their interests.

The articulation of an REIV vision places our ongoing purpose in a broader context: A Strong and Sustainable Victorian Property Sector.

Unite the Sector Realisation of the vision cannot be achieved by the REIV alone. The Plan recognises the need for the REIV to continue to grow membership, reflect diversity in our services and engagement 12 | THE ESTATE AGENT – AUGUST 2021

and encourage, facilitate and spearhead greater collaboration, cooperation and connection both within the membership and throughout the sector as a whole.

Be the Voice At the same time, the REIV must also continue to increase the power and credibility of its voice. Central to this will be building capacity and capability to deliver evidence-based active and reactive advocacy and representation and continuing to strengthen working relationships with key influencers and decision makers in government and elsewhere.

Deliver Valuable Content Enhancing professional excellence throughout our membership is core to the REIV’s purpose. Attention will be

focused not only on broadening the range of high-quality training, development opportunities, information, research and insights that we provide, but also ensuring ease of accessibility and greater personalisation of communication and offerings.

Build Strong Foundations Digital transformation of our services and operations is central to delivery of the Plan. This will include reinvention of the REIV website and its integration with other REIV platforms, optimising the use of our platforms, making effective use of the data to personalise and better target offerings and communication and implementing digital solutions where appropriate to increase the efficiency and effectiveness of internal operations.

Strategic Plan

The Vision: A Strong and Sustainable Victorian Property Sector Strategic Pillars

Unite the sector Membership: Grow and diversify REIV membership through active retention and targeted growth campaigns.

Diversity: Tailor and personalise REIV service offers to reflect the variety of Members’ interests and needs.

Connectivity: Facilitate greater connection and community within the property sector.

Collaboration: Collaborate with defined internal and external sector stakeholder groups for mutual benefit.

Be the voice Confidence: Deliver a strategic, data-driven and collaborative approach to advocacy and representation.

Leadership: Actively use horizon scanning to identify emerging opportunities and issues.

Trust: Cultivate strong working relationships with government, public servants, the opposition and media to position the REIV as the “Go To” on property matters.

Valuable content Training: Facilitate access to quality training and education across market segments.

Development: Support and encourage professional standards, development and career progression through the provision of a wide range of resources.

Insights: Develop and deliver high-quality research and insights.

Information: Inform and educate the public through the website, active use of media and resources for Members.

Build strong foundations People: Align resourcing and planning with strategic and operational needs.

Systems: Deliver more accessible, personalised and interactive services and a positive user experience through digital transformation.

Finance: Build financial sustainability through data-driven resource allocation and investment.

Governance: Align strategy and organisational governance, supported by policies and procedures that provide for nimble oversight and informed decision making.

THE ESTATE AGENT – AUGUST 2021 | 13

Best practice

What are we talking about?

Jim Lourandos & David Dundas REIV Information Officers

REIV Information Officers David Dundas and Jim Lourandos address some of the current common questions from Members.

Residential Notices to Vacate An agent must include prescribed evidence with the notice to vacate.

VCAT will not provide a possession order in cases where the renter has failed to adhere to a notice to vacate but the required documents were not included with the notice.

Section 91ZZO names which notices must include documentary evidence prescribed by the Director of Consumer Affairs, they are:

14 | THE ESTATE AGENT – AUGUST 2021

91ZW Rental provider’s principal place of residence 91ZY Repairs 91ZY Demolition 91ZZ Premises to be used for business 91ZZA Premises to be occupied by rental provider or provider’s family

91ZZB Premises to be sold 91ZZC Premises required for public purposes The required evidence is listed on cav.vic.gov.au or it can be found in the Information Sheet “Residential rental – Notices to Vacate” on www.reiv.com.au/infomation-sheets There is no alternative to the inclusion of the prescribed information.

Best practice Notice of Intention to Sell – who gives it?

When selling a rented residential property, it is sometimes the case that the selling agency is not also the managing agency. Communication between the two will be important, just as it is between the sales and property management departments where both tasks are being undertaken by the one agency.

When two agencies are involved each is an agent of the owner under authorities setting out their respective roles, both require communication with the renter occupying the property. There is nothing prescribed in the Act as to which agency should be the one to communicate with the renter. A management authority might state the agent’s role is to prepare and issue RTA notices, but it may not say this role rests exclusively with managing agent. Sale authorities tend to be less specific about tasks to be undertaken.

Efficiency and the minimisation of error should be important considerations.

As soon as an additional step is added to a process, there is likely to be a loss of efficiency and more errors. It is therefore recommended that the Notice of Intention Sell and other sales related notices such as those for access be given by the selling agent. As a courtesy give a copy of the Notice of Intention to Sell to the managing agent.

Because the selling agent will obtain the sale authority, they will be the first to have written confirmation of the intention to sell. Also, the notice of intention to sell needs to be served on the renter 14 days before the first inspection by a potential buyer, so it needs to be

done for the selling agent to do their job.

To pass this task to the managing agent, who has no vested interest in it, is to increase the risk of delay. Selling agents need to be familiar with notices to be served and the proper way of doing so, such as the fact that a prescribed form available on cav.vic.gov.au must be used when giving a notice of intention to sell.

Their understanding will be assisted by referring to the Information Sheets “Selling a rented residential property” and “Serving notices on renters” on www.reiv.com.au/infomation-sheets

Compensation for inspections of rented residential premises Where a right of access is exercised under section 86(1)(b) to show a rented property to a prospective buyer or lender, or to conduct a sales open for inspection, the renter is entitled to compensation for each inspection of $30 or half the daily rent, whichever is the greater.

This is the only circumstance where compensation is prescribed for access,

perversely the Act does not require payment of compensation to a renter who simply agrees to inspections without a formal notice of access.

However, the rental provider is free to compensate a co-operative, easygoing renter, so they are not worse off than an obstructionist renter.

There is potential for dispute about compensation so good record keeping is essential. There is no prescribed mechanism for this, however a possibly viable method involves recording communication between selling and managing agents, even if they are in the same agency, and recording amounts owed and payments made in the rental accounts. This could be achieved by the selling agent preparing a weekly invoice on behalf of the renter and passing it to the managing agent for entry into the property management accounting system as a creditor payment. www.reiv.com.au/infomation-sheets

Please note: This is general information and should not be treated as a substitute for reading legislation, regulations and official guidelines, or for seeking legal advice where necessary.

THE ESTATE AGENT – AUGUST 2021 | 15

Resources

Commercial Tenancies Relief Scheme reintroduced The Commercial Tenancy Relief Scheme (CTRS) will provide rent relief for eligible tenants, while separate support will be provided to eligible landlords.

At the time of writing, the Scheme has been announced but legislation is yet to be passed. The reintroduced Scheme is expected to be available to businesses with an annual turnover of less than $50 million and have suffered a decline in turnover of at least 30 per cent due to coronavirus. Landlords will be required to provide proportional rent relief in line with a business’s reduction in turnover.

For example, a business with a turnover of 40 per cent of pre-pandemic levels can only be charged 40 per cent of its rent. Of the balance, at least half must be waived, with the remainder to be deferred.

A Covid-19 testing site on an otherwise empty Melbourne CBD street during the fifth lockdown.

The following information is provided in the context of the first round of the CTRS which closed on 28 March, 2021.

During the period between 28 March, 2021 and 28 July, 2021, commercial tenants were not entitled to rent relief.

For that period, it is encouraged and best practice for the landlord’s agent to negotiate where possible in attempt to reach an amicable agreement between the tenant and landlord. Tenants who are having difficulty paying deferred rent can seek assistance from the Small Business Mentoring Service or their financial advisor.

It is vital that any negotiations and agreements reached are documented in writing between the parties accompanied by copies of accounting records and statements prepared by the tenant’s accountant including; business activity statements, bank statements and variation to the lease to support the tenants request for additional time to

repay the deferred rent. It is important to note that any information, financial or otherwise which has been exchanged between the tenant and landlord must be observed and preserved in accordance with the provisions of Part 5 Regulation 19 Confidentiality of information (COVID-19 (Emergency Measures) (Commercial leases and Licences) Regulations 2020.

If the landlord and tenant fail to reach an agreement post 28 March, 2021, either party may apply for ‘no cost’ mediation through the Small Business Commission to attempt to resolve a dispute.

In circumstances where either the landlord or tenant fail or refuse to take part in mediation through the VSBC, either party may apply to VCAT or court for a determination to escalate a resolution. It is worthy to note that the VSBC is no longer required to provide a ‘certificate’ post 28 March, 2021.

Tenants who wish to end a tenancy during the term of a lease (when the CTRS is not in effect) because of a decline in takings or trade are still obligated to observe and perform the covenants of the lease and any variation to the lease.

Anecdotal evidence suggests some landlords instruct their managing agents to activate rent increases post the CTRS. This instruction should only be carried out once the period of rent relief offered to the tenant has lapsed.

Any rent increase applicable can only be made in accordance with the terms of the lease.

The tenant must pay the deferred rent over the remaining period of the term of the lease (or any other period negotiated) or 24 months whichever is greater.

Further information regarding the reintroduced CTRS is expected to be available soon.

THE ESTATE AGENT – AUGUST 2021 | 17

Legislation

Managing casual workers after recent legislative amendment

By Michelle Christmas, Special Counsel, Carter Newell Lawyers As the Fair Work Amendment (Supporting Australia’s Jobs and Economic Recovery) Act 2021 (Amendment Act), which came into effect on 27 March, 2021, introduced numerous changes to employers’ obligations concerning the appointment and retention of casual employees, principals of real estate agencies are urged to review their current practices pertaining to the recruitment and retention of casual employees to ensure that they remain compliant.

Who is a casual employee?

reference to the terms of the offer of employment which is made and accepted, rather than any subsequent pattern of work.

Casual Employment Information Statements The Amendment Act introduced the newly inserted section 125B into the FWA which requires employers to provide a Casual Employment Information Statement (CEIS) together with the updated version of the Fair Work Information Statement (FWIS) to all casual employees who were engaged prior to 27 March, 2021, and all newly commencing casual employees.

The Amendment Act seeks to resolve the previous uncertainty which had existed with respect to the classification of casual employment.

Employers will already be familiar with the FWIS which provides information about an employee’s minimum pay rates and conditions of employment.

Helpfully, section 15A of the Fair Work Act 2009 (Cth) (the FWA) now defines ‘casual employee’ as being a person who is offered employment without ‘firm advance commitment to continuing and indefinite work according to an agreed pattern of work for the person’ and who accepts the offer of employment on those terms.

The CEIS is also an approved document published by the Fair Work Ombudsman which contains information about the rights and obligations attaching to casual employment.

In determining whether there is ‘no firm advance commitment to continuing and indefinite work’, regard must be had only to the following considerations: (a) Whether the employer can elect to offer work and whether the person can elect to accept or reject work; (b) Whether the person will work as required according to the needs of the employer; (c) Whether the employment is described as casual employment; (d) Whether the person will be entitled to a casual loading or a specific rate of pay for casual employees under the terms of the offer or a fair work instrument.

Critically, the determination of casual employment will now be assessed by 18 | THE ESTATE AGENT – AUGUST 2021

The CEIS includes information concerning: • The new statutory definition of a ‘casual employee’; • When an employer must offer a casual employee a conversion to permanent employment; • When an employer will not be required to offer a conversion; • When an eligible employee may seek a conversion to permanent employment; • How a small business employer’s conversion obligations differ from other employers; and • The role of the Fair Work Commission in dealing with disputes pertaining to casual conversion.

Employers’ obligation to offer conversion The FWA also imposes certain obligations pertaining to casual conversion to permanent employment. However, the conversion obligations for small business

employers differ to those of other employers (who employ more than 15 employees).

Small Business Employers Section 23 of the FWA defines a small business employer as one which employs fewer than 15 workers (including all full-time, part-time and regular casual workers).

Small business employers are required, as soon as practicably possible, to provide their casual employees with a CEIS. There is no obligation upon small business employers to offer conversion, however, they will be required to respond to an employee’s request for conversion in the manner prescribed by the Act (see below).

Other Employers Unless reasonable grounds exist to justify not offering conversion, all other employers (excepting small business employers) must offer casual employees a conversion to permanent part-time or full-time employment once they have been employed for at least 12 months and where, during the last six months of that period, they have worked a regular pattern of hours which could be continued as a full-time or part-time engagement.

The Amendment Act includes a list of factors which may constitute reasonable grounds for not converting a casual employee’s employment, including: (a) The employee’s position will cease to exist in the period of 12 months after the time of deciding not to make the offer; (b) The hours of work which the employee is required to perform will be significantly reduced in that period; (c) There will be a significant change in either or both of the following in that period: (i) The days on which the employee’s hours of work are

Legislation required to be performed; (ii) The times at which the employee’s hours of work are required to be performed; which cannot be accommodated within the days or times the employee is available to work during that period; and/or (d) Making the offer would not comply with a recruitment or selection process required by or under a law of the Commonwealth or the relevant State or Territory.

Employers must, by 27 September, 2021, assess whether any existing casuals who were employed before 27 March, 2021 are eligible to convert to permanent employment. Within 21 days of conducting that assessment (but before 27 September, 2021), the employer must make a written offer to the employee of permanent employment or otherwise provide a written explanation as why such an offer cannot be made.

An employee is required to provide written notice of their acceptance of the offer of conversion within 21 days, failing which the offer will be deemed to have been declined.

Employers should implement a system to ensure that similar assessments are undertaken for all casual employees who have commenced work after 27 March, 2021, at the expiration of their initial 12 months of service.

Dealing with disputes

Employee requests for conversion (applicable to all employers)

As a six-month transitional period applies, employers are urged to assess their recruitment processes to ensure that they are compliant with the newly introduced legislation pertaining to casual workers.

Should an eligible casual employee request that their employment be converted to a permanent part-time or full-time position, the employer must provide its written response to that request within 21 days to confirm whether or not the conversion will be accommodated.

If the employer refuses the request, it must provide written reasons for declining to convert the employment to a permanent position. Relevantly, an employer cannot refuse a conversion request unless it has consulted with the employee and can adequately demonstrate reasonable grounds for the refusal. Principals seeking to refuse a request are urged to seek legal advice prior to determining whether reasonable grounds exist.

Any disputes which arise in relation to casual conversions which cannot be resolved directly between the parties may be referred to the Fair Work Commission.

Key takeaways

In particular, employers should: • Take steps to ensure that a copy of the CEIS is issued to all new and existing casual employees (and retain evidence of that document having been provided).

• Ensure that the terms of all offers of casual employment and the terms of all casual employment agreements properly reflect the new statutory definition of casual employment.

• Undertake regular reviews of all casual employees’ positions to determine whether conversions to permanent employment ought to be offered.

THE ESTATE AGENT – AUGUST 2021 | 19

Training

Qualifying for the estate agent’s licence The education requirements to become a real estate agent have changed significantly. It’s important to understand your options.

From 30 September, anyone applying for the estate agent’s licence who does not already hold the CPP40307 must complete the new Certificate IV in Real Estate Practice (CPP41419) and the Diploma of Property (Agency Management) (CPP51119).

CPPDSM4007A, CPPDSM4008A and CPPDSM4080A (out of 24 units from CPP40307 Certificate IV in Property Services (Real Estate).

What does this mean for people currently working as an Agent’s Representative?

In the past, you were only required to complete the remaining 21 units of the CPP40307 Certificate IV in Property Services (Real Estate) to receive the full qualification, to apply to become a licenced real estate agent.

At this time most individuals working as an Agent’s Representative would have completed the required three units

This is no longer the case. Anyone who does not hold the CPP40307 and is

20 | THE ESTATE AGENT – AUGUST 2021

Anyone applying for an Estate Agents’ licence must now complete the Certificate IV in Real Estate Practice (CPP41419) and the Diploma of Property (Agency Management) (CPP51119).

applying for an Estate Agents’ licence after 30 September 2021, must now complete the Certificate IV in Real Estate Practice (CPP41419) and the Diploma of Property (CPP51119).

Your work experience matters The RPL Pathway: Recognition of Prior Learning (RPL) is a review and assessment process that considers

Training Section head

your current qualification and work experience to provide a credit against units of competency. This can help you complete the required qualification in a shorter period.

Agent’s Representatives with three years or more work experience should consider the RPL pathway to help you fast-track your learning. The sooner you commence updating your qualification, the easier it will be to further establish your real estate career.

The REIV offers self-paced/online blended learning so you can complete the new qualification in your own time.

Combine that with RPL for units that you may already have adequate work experience in, and you could update your qualifications much sooner than anticipated.

Workplace Traineeships: Traineeships are a great option for both, the employee, and the employer.

Traineeships are an effective and efficient way to complete your training while continuing to build practical skills in the workplace. The program is delivered through a combination of workplace training, dedicated trainer support, the REIV customised learning materials and workplace visits.

Traineeships are an effective and efficient way to complete your training while continuing to build practical skills in the workplace.

A traineeship may be offered to an individual who is employed on a full-time or part-time (minimum 13 hours per week) basis in the real estate industry.

Traineeships can be one of the most cost-effective ways to qualify to become a licensed agent. The Federal Government has recently introduced substantial incentives (Boosting Apprenticeship Commencements (BAC) funding) for employers offering workplace

traineeships. This BAC funding scheme was introduced in addition to the usual federal incentives to assist with the recovery from the impact of COVID-19.

Under the BAC funding program announced in 2020 any business that engages an Australian Trainee on or after 5 October, 2020 may be eligible for a subsidy of up to 50 per cent of trainee gross wages, up to 21 March, 2022.

The REIV traineeship qualifies as an approved course under the Boosting Apprenticeship Commencements (BAC) program.

To find out more, please contact the REIV training team on training@reiv.com.au or visit reiv.com.au/training THE ESTATE AGENT – AUGUST 2021 | 21

Photo by Nate Watson on Unsplash

We asked REIV Members their views on the future direction of our industry and the role that the REIV should play in that future.

We got some insightful feedback and have started work on bringing some of that to life.

Look out for more to be revealed soon, because it’s time to tell Victorians about the REAL Difference our members make.

Section head Resources

Making compliance simpler Technology streamlines important tasks At the March launch of REIV Vicforms on the innovative Hutly technology, we said the platform is built of the idea of continuous improvement and innovation, and just a few months down the track, there have already been a range of advancements that make documentation compliance easier and simpler.

Oops! Hit ‘send’ too soon Misspelt a name, wrote the wrong postcode or just hit send too soon?

Mistakes happen. VicForms users can edit and re-send contracts and authorities after sending them, but importantly, before all parties have executed the contract.

Keep the team in the loop A simple but very important update that allows both the form creator and the listing agent (or anyone else in the team) to be notified as a contract progresses through the digital signing process.

More than the Authority Often there’s more than the Authority that the client needs to review and acknowledge.

In May, we released the “send for review and acknowledgement” update so agencies could do just that. This feature will expand in scope over the coming months, with VicForms subscribers set to receive the ability to send nonVicForms documents for full e-signing.

Watch this space!

There have already been a range of advancements that make documentation compliance easier and simpler.

24 | THE ESTATE AGENT – AUGUST 2021

Agencies have full visibility of their referral activity. Available in the One Touch™ signing flow.

Resources

Add/manage/change referral partners

Set up a seamless integration with your preferred utilities provider to generate an additional revenue stream without any related costs.

Set up a seamless integration with your preferred utilities provider to generate an additional revenue stream without any related costs. VicForms offers a simple, paper-free and compliant method so you can receive full referral payments without the need for any manual intervention or additional costs.

Keep an eye on the success of the relationship with visibility, down to the property level, of acceptance or rejection of the connection offer. In June, Hutly introduced a referral dashboard to VicForms, giving agencies full visibility of their referral activity for the first time.

Available in the One Touch™ signing flow.

Set up a seamless integration with your preferred utilities provider.

Manage your subscription In June, we also brought in an account self-service portal that lets

agencies manage their payment details, contact information and subscription tiers.

THE ESTATE AGENT – AUGUST 2021 | 25

Data insights

The million-dollar question As Melbourne’s house median hit the million-dollar mark for the first time earlier this year, it caused quite a stir. While we all knew that the property sales market was flourishing, the quarterly median release confirmed any doubts.

In 2011, almost 70 per cent of milliondollar suburbs were located within the inner ring, led by Toorak with median house price of $2,325,000. Brighton represented the middle Melbourne band with a median house price of $1,630,000 while Shoreham in Mornington Peninsula recorded the highest median among outer suburbs at $1,692,500.

In just five years, i.e. by 2016, middle Melbourne started to gain ground with almost 40 per cent of all million-dollar suburbs in the 10km-20km radius of the CBD. The middle ring offered larger homes, attracting aspirational families to the area. Brighton continued to hold top spot as the most expensive suburb in middle Melbourne with a median house price of $2,225,000, an increase of 36.5 per cent price compared to 2011.

26 | THE ESTATE AGENT – AUGUST 2021

Median

Growth

Median

Growth

House

$1,010,000

0.2%

$559,500

10.5%

Unit and Apartment

$679,500

2.1%

$394,000

3.3%

FIGURE 1 VICTORIA’S MILLION-DOLLAR SUBURBS 80%

73

70%

67

60% 50%

47 40

40% 30% 20% 15 10%

7

This growth in house prices is likely to make units and apartments an attractive and more affordable proposition. Units in 16 suburbs recorded a median price of $1 million or more.

Regional Victoria

55

The number of million-dollar suburbs in Victoria has quadrupled over the past decade, from 44 to 194 suburbs, including seven from regional Victoria. Based on the current growth rate, an estimated further 80 suburbs will join the million-dollar club in next five years.

Metropolitan Melbourne

5

Four times as many million-dollar suburbs

MEDIAN SALE PRICE – JUNE QUARTER 2021

10

This analysis takes a closer look at the big winners in the past few years; the suburbs and regions that have crossed the million-dollar threshold and those that have recorded some of the biggest growth over recent times.

Table 1

29

The June quarter medians have further cemented the growth in Victoria with regional Victoria outperforming metro Melbourne across all metrics.

0%

FY 2011

FY 2016

FY 2021

Inner: up to 10km from Melbourne CBD

Outer: Over 20km from Melbourne CBD

Middle: 10km – 20km from Melbourne CBD

Regional Victoria

FIGURE 2 LOCATION OF THE MILLION-DOLLAR SUBURBS IN 2021

Inner (37.6%) Middle (34.5%) Outer (24.2%) Regional (3.6%)

24.2%

34.5%

3.6%

37.6%

Data insights Section head

FIGURE 3

Median (Jun Q 2021) House: $1,750,000 (+6.0%) Unit: $655,000 (+1.9%) Most Expensive Suburb (FY 2021) House: Toorak - $4,900,000 Unit: Toorak - $1,255,000

Median (Jun Q 2021) House: $1,191,000 (+2.4%) Unit: $760,000 (+1.1%) Most Expensive Suburb (FY 2021) House: Brighton- $3,200,000 Unit: Brigton East - $1,395,000

Median (Jun Q 2021) House: $806,500 (+5.2%) Unit: $621,500 (+4.9%) Most Expensive Suburb (FY 2021) House: Main Ridge - $4,350,000 Unit: Aspendale - $1,000,000

Table 2

Table 3

MOST EXPENSIVE SUBURBS IN THE 2021 FINANCIAL YEAR

NEW ENTRANTS TO THE MILLION-DOLLAR SUBURB LIST

Suburb

IMO

Median House Price

10-Year Change

Toorak

inner

$4,900,000

110.8%

Main Ridge

outer

$4,350,000

N/A

East Melbourne

inner

$3,275,000

111.3%

Brighton

middle

$3,200,000

96.3%

Kooyong

inner

$3,160,000

N/A

Canterbury

inner

$3,117,500

79.7%

Middle Park

inner

$2,857,500

76.7%

Malvern

inner

$2,825,000

71.2%

Portsea

outer

$2,805,000

137.4%

Deepdene

inner

$2,757,500

33.2%

The proportion of million-dollar suburbs in the outer ring remained steady with Main Ridge the most expensive at a house price median of $1,950,000 (2016).

Fast-forward to 2021, while the market share has shifted slightly toward outer ring over five years, the total number

of suburbs with a house median of over $1 million has almost doubled. Regional towns joined the club with Conneware recording median house price of $1,647,500. Toorak retained its spot as the most expensive suburb across state with a quarterly median of $4,900,000, doubling its median house price 10 years ago.

Suburb

Median House Price

Chelsea

$1,128,000

Clarinda

$1,007,000

Croydon Hills

$1,020,000

Dingley Village

$1,004,750

Ferny Creek

$1,010,000

Gisborne South

$1,415,000

Harkaway

$1,500,000

Mornington

$1,070,000

Oak Park

$1,000,000

Olinda

$1,050,000

Pascoe Vale

$1,040,000

Patterson Lakes

$1,002,444

12 suburbs joined the million-dollar club for the first time in June quarter 2021.

Four of them are from City of Kingston and one regional town.

THE ESTATE AGENT – AUGUST 2021 | 27

Resources

Misrepresentation in real estate What is it and how does insurance help?

To most people, it’s property. But as a real estate agent, ensuring your listing stands out from the crowd and attracts the right buyers is critical to securing the best outcome for the vendor. But imagine if an advertisement you post has incorrect information, which a client relies on and suffers a financial loss? This is known as misrepresentation and is a very real risk for real estate professionals. Let’s take a look at misrepresentation in a little bit of detail and clarify where insurance coverage can apply.

What is misrepresentation?

Misrepresentation occurs when an agent (unknowingly or deliberately) portrays or describes a property (usually in an advertisement) in way that is not accurate, or is considered misleading or deceptive.

Is misrepresentation covered by insurance?

Misrepresentation is an event that may be covered under Professional Indemnity Insurance, depending on the level of cover you arrange. If a client alleges misrepresentation on your part, they 28 | THE ESTATE AGENT – AUGUST 2021

ABOUT AON Aon is proud to be the new Platinum Partner of the Real Estate Institute of Victoria (REIV). Access a range of competitively priced insurance options arranged by Aon today. We’ll work through your industry’s risk and insurance needs – complex or simple and scan the market to offer you a solution aimed at offering a superior combination of cover, price and service. Get a quote online or speak to an experienced insurance adviser today. Learn more at aon.com.au/reiv © 2021 Aon Risk Services Australia Limited ABN 17 000 434 720 AFSL no. 241141 (Aon)

may take legal action have to pay financial against your business if compensation to your Misrepresentation they believe they made client. Depending on occurs when an a decision based on your the nature of your agent portrays advertisements which misrepresentation, a or describes a caused them to suffer successful claim may a financial loss. If this also lead to a penalty property in way happens, you’ll firstly that is not accurate, from a regulatory be faced with the cost body. In such a case, or is considered of legal representation – professional indemnity misleading or even if the claim made can help cover both the by your client has no legal costs you incur deceptive. basis, you may incur some in defending yourself, legal expenses defending compensation you’re the claim. In addition, if the claim is required to pay, as well as financial proven to be legitimate, and you did penalties (non-pecuniary) to regulatory make a misrepresentation, you may also authorities.

CONTINUED ON PAGE 31

Resources

CONTINUED FROM PAGE 28

Preventing misrepresentation

Allegations of misrepresentation may happen to even the most seasoned professionals.

Allegations of misrepresentation may happen to even the most seasoned professionals.

Although you can’t control how someone may interpret your advertisements, there are some areas, which, if paid specific attention to, can help prevent the likelihood of misrepresentation claims:

• Communication: Sometimes, claims of misrepresentation can be avoided with clear communication. If you receive instructions or information which appear vague, no matter what aspect of your service it relates to, ensure you reiterate with your clients before acting.

• Records of conversations: Written records of conversations often prove to

be the most helpful if disputes or allegations arise. Even if you and your client agree to something on a phone conversation, it’s good practice to send an email afterwards confirming your understanding

• Stay within your scope of work: You may prioritise exceptional customer service above all else, but in doing so, sometimes its easy to cross the line, and provide advice that is outside your qualifications or field of expertise. Therefore, always be mindful of the bounds of your role and act in

accordance with what your client has hired you for.

When to contact your broker Under most insurance policies, you don’t need to contact your broker until you need to make a claim. However, as misrepresentation is an event usually covered under Professional Indemnity, you may need to contact your broker as soon as you receive a hint of an imminent claim. It may not be enough to wait until you actually have to make a claim. If you sense a client of yours has been unhappy with any of your actions, and feel they may take legal action against you, you should contact your broker immediately and notify them. Even if a claim doesn’t perpetuate, your broker needs to be made aware. – Aon

Please note: Aon has taken care in the production of this document and the information contained in it has been obtained from sources that Aon believes to be reliable. Aon does not make any representation as to the accuracy of the information received from third parties and is unable to accept liability for any loss incurred by anyone who relies on it. The recipient of this document is responsible for their use of it.

THE ESTATE AGENT – AUGUST 2021 | 31

Membership

Local member Kirsty Patterson recommended a grant to Baw Baw Food Relief.

Tony Roccisano and Robyn Waters OAM present a grant to Sunraysia Residential Services’ Lisa Post and Courtney White.

Members direct funds to charity Everyone has been affected in some way by extreme events over the past 18 months including bushfires, the pandemic, storms and floods.

Many charities across the State continue to experience significantly increased demand for their services at the same time as their usual fundraising activities being severely hampered.

The REIV Charitable Foundation was delighted to have been able to assist eight charities in Victoria through grants totalling $52,000. REIV Members helped to determine the very worthy recipients.

A grant to Sunraysia Residential Services Inc, proposed by Tony Roccisano, will leave a lasting legacy through the refurbishment of respite accommodation.

Garry Nash proposed Junction Support Services Inc and North East Support and Action for Youth Inc. Their grants are being used to furnish and equip a therapeutic space for counselling children and young people and to establish a NESAY Young Parents Group.

Kirsty Patterson proposed two small volunteer-run charities in Gippsland.

The grant to Olivia’s Place is for their 32 | THE ESTATE AGENT – AUGUST 2021

Material Aid Program and the grant to Baw Baw Food Relief has kickstarted their Community Outreach Program.

Sikh Volunteers of Australia Inc provides free meals to the homeless and disadvantaged across seven Council areas on an ongoing basis, but they also travel further afield to support communities in crisis. In the past 18 months, this has included Bairnsdale, Kensington and Flemington housing commission residents, NSW flood-affected areas and, more recently, the storm-hit Dandenong Ranges.

Eastern Emergency Relief Network Inc supports those in need by providing everything to make a home and the grant was awarded to ensure stocks of high cost non-perishable food, hygiene and sanitary products.

The REIV Charitable Foundation is delighted to have been able to assist eight charities in Victoria through grants totalling $52,000.

Pets of the Homeless Ltd works to keep vulnerable people and their pets together in times of hardship. The grant will assist their Emergency Boarding and Foster Care Programs.

With all Foundation funds having been disbursed, and with REIV approval as the sole Member, the Foundation has been wound up through voluntary deregistration.

The REIV will carry on the legacy, not least by celebrating the considerable charitable work undertaken by Members and partnering with charities to raise funds at key REIV events.

Membership Section head

Remembering Max Gibson In memoriam: Max Gibson Max was a committed member of the REIV Bayside branch working tirelessly to support the real estate professionals in the area.

Milestones We congratulate the Members who completed important milestone Membership Anniversaries during May - August, 2021.

60 YEARS David PURVIS

50 YEARS Neil ANDERSON Roger DAVIS Neil HARRISON Arthur REUSS Guyon WILSON

40 YEARS Warwick ANDERSON Iain CARMICHAEL David SOWERSBY Eugene WOOD

Neil Anderson, 50-year member.

Max was a highly ethical and respected agent, a true gentleman who is fondly remembered as an esteemed member of the business community of Highett.

30 YEARS Thomas ALEXIADIS Bernard CHIVERS Tim Coller Alex DJORGONOSKI Judith DUNLOP David FOAT Trevor FOX Lachie FRASER-SMITH Neil JENKINS Darren JONES Philip MAZZELLA Drew RIDDELL David TARANTO Noel WATSON

20 YEARS Tony CATENA James FLYNN Mike FOENANDER Donna GRAINGER Miranda HAYDEN Andrew HOUGHTON Richard JAMES Max MANNING Robert MITCHELSON Rob PEDERSEN James WORSSAM David WRIGHT

Roger Davis, 50-year member.

Max Gibson.

10 YEARS Natalia AKSENOVA Danielle ANDERSON Mary ARGIRIS Mark ASHLEY Glenys BONANNI David BURGESS Rowan BUSTIN Robert BUTERA Jerry CALECA Niki CASTRO Roger DICKSON Nathan DISS James DOHERTY Myles DOWLING Diana DUGAN Dominic GIBSON Laurie GILLETT Michel GRASYAN Bryan HANSON Daniel HARABOR Wendy HARRISON-SMITH Stuart HASSETT Andrew HINES Harry KALAITZIS Margaret KEOGH Charles KERBAGE Catherine KIMPTON Sunil KUMAR

Evan LYKOURINOS Tom MAHER Bill MALTBY Andrew MILNE Antoinette MITCHELL Bernie NEWPORT Amanda NIEUWENHUIZEN Matt O’DEA Anthony ONGARELLO Kristian PEATLING Robert PETELINEK Angelo POMPONIO Bernard QUILL Cathie REID Paul RICHARDS Phillip RIGGIO Janet SCANTLEBURY Clive SILVESTER Cynthia SUN Grant TISHLER Tania TOTI Bill WANG Karen WEBB Charles XUE Jack YUE Li ZOU

Guyon Wilson, 50-year member.

THE ESTATE AGENT – AUGUST 2021 | 33

Membership

New members From 1 February, 2021 to 30 June, 2021 we welcomed 247 members to the REIV community. Building new relationships through networking is an important aspect of REIV membership. Please find the time to reach out to the new members.

Zelman Ainsworth Nathan Arrowsmith Marcus Auch-Schwelk Ally Aziz Rochelle Baker Daria Beck Jan Blaber Peta Blacklaw Kylie Block Paul Bohan Greg Bowring Daniel Brancatella Paul Brick Luke Brizzi Tommasina Brizzi Kate Brooks Charlotte Broussard Max Brown Dylan Brown Peter Burley Jason Burmistrow Amanda Burt James Burton Steven Cachia Catherine Callahan Emma Carletti Silvia Cavallin Claudine Chan Sam Chuang Navin Chugh Joanne Chung Tony Ciccarelli David Clark Charlie Clemons Lou Colella Trish Cooper Jacinta Cotton Lynette Coulson Sarah Cruise Maurice Cruz Craig Currie Linda Currie Ranko Cvjeticanin Robert Dariol Chloe De Stefano Nicholas Dell Lee Denton Devinder Dhaliwal Daniel Di Gregorio Jim Dimitropoulos James Dodge Greg Downes Dominic Doyle Dani Durkovic Paula Dwyer Adam Elsherif Patrick Emini Tim Erguder Joe Falzon Eddy Farah Amanda Farrell Terri Fellows Michael Ferris 34 | THE ESTATE AGENT – AUGUST 2021

Ryan Fisher Christine Ford Matthew Foulds Karam Gahlot Chad Gamage Don Adam Gao Sarah Gao John Garnett Sarah Garretty Jim Georgiou Stuart Gill Narelle Glynn Amie Goddard Saurabh Gogia Rosie Gordon Denisse Grech Debbie Green Mel Green Jeffrey Grochowski Janelle Gu Dario Haljeta Ross Hams Gerard Hannan Ray Harb Craig Harrison Ethan He Adam Henderson Dean Henman Sarah Higgs Kelly Ho Sharni Hodoras Allison Holzer Junmei Hong Grace Hordern Conor Hosking Aimee Hoyle Emily Huang Ali Ibrahim Cynthia Imbriano Amber Janssen Steven Jeffery Cathy Jiang Sarah Jones Lauren Kalenberg Elizabeth Kelly Joshua Kibble Scott Kim Mukesh Kumar Pranay Kunnilchira Ceres Lai Aaron Lang Vicki Law Shae Lawrie Annette Leary Robert Lewis Nea Leydon Macy Li Heng Lim Lin Liu Foster Liu Lyn Lu Michael Lykowski Effie Ma

Suresh Maharjan Claude Makdesi Matthew Makin Amit Makkar Tatiana Marcelin Jennelle Marden Tyson Maschler Amir Maslahat Kate McDougall Nicole McFarlane Gerald McMahon JJ Mei Melissa Meli Fancy Meng Mel Merhi Cameron Miller-Randle Hamish Mitchell Linda Mitrevski Vikas Monga John Moran Kosta Moussageas Tayfun Mulayim Russell Murphy Andrew Musumeci Michelle Nesbitt Dih Ng Ruby Ng Thu Nguyen Kiem Nguyen Twee Nguyen Linda Nguyen Harvey Nhan Fiona Nicholson Nikunj Niranjan Sondra O’Gorman Daniel O’Loughlin Kenny Oliver Peter Ozerskis Jacob Paola Holly Paris Nathan Passes Kul Pathania Sam Paynter Marianne Pitard Jacob Platt Arbind Pokharel Leanna Portelli Joseph Portelli Leigh Pridham Prem Punchibandage Marco Rabar Zoe Rapinett Olivia Rennie Jack Richardson Kerryn Rishworth Ian Ritchie Tabitha Robb Julian Robinson Sara Rogers Tim Romeril Marlene Rowley Estela Ruiz Rajith Sathkumara

Mudiyanselage Lauren Sault Rajesh Sehgal Nitesh Setia Sunny Shah Kunal Sharma Sazedul Shohag Ramneek Sidhu Jeetpal Singh Madhu Singh Manpreet Singh Aj Singh Patrick Sinn Tony Slack Kathy Speakman Melanie Stellini Kate Stevens Billie Stevens Leah Stewart Kym Stinton Nicole Stojcevski Michael Stylman Jasmine Subba Habib Sultani Prashant Tandon Dylan Thomson Mark Thornton Talia Tomaino Vincent Tsoi Traci Tunbridge Christine Turner Danielle Vains Jacinta Vear Andrea Vitale Lisa Walchhuetter Peta Walter William Wang Simone Wang Karen Westaway Simon Wheller Leeson White Darryl Wickham Las Widanage Gail Witteman Geoffrey Wong Michael Wu Michael Xanthos Angelina Xu Scott Yin Tim Young Michael Young Leon Yu Frank Yu Dakai Yu Willy Yulianto Pan Zhang Linda Zhao Eric Zhou Neil Zhu

BIG Decision • BIGGER IMPACT • Find out WHY

On time • On budget • Every time

Mystique is a full service print-marketing agency that offers a mix of creative, print and procurement services.

Our understanding of the competitive environment in which you operate means that we are well placed to deliver your distinctive brand to your audience.

We have a fantastic group of dedicated professionals that are solely focused on your brands advertising and marketing communications, who have a real passion for achieving the best possible results and are totally committed to providing a quality service.

We are looking forward to working with you in the near future and building a long term relationship.

Please contact Joe 0474 220 441 joe@mystique.com.au

Proud Partner