Real Estate Institute of Victoria CPD Course Guide

CPD COURSE GUIDE

There are estate agents, then there are REIV trained real estate agents. There’s a big difference. Because with the Real Estate Institute of Victoria, you’re learning from the peak industry body. Widely respected within the industry, our trainers bring years of experience. Importantly, like the REIV itself, they’re always at the forefront of changes and developments in real estate.

So, if you’re looking to start or advance your career in real estate, discover the difference our training can make.

The REIV is a Registered Training Organisation (RTO# 4042)

Welcome to the REIV CPD Guide for 2018.

The Real Estate Institute of Victoria (REIV) is dedicated to upholding and enhancing standards of professionalism, knowledge and expertise within the real estate industry.

Spearheading the Victorian industry for over 80 years, the REIV leads the way in continually developing and improving the skills and knowledge of real estate professionals.

We believe tomorrow’s successful leaders will be those who have an exceptional understanding of property legislation and a solid grounding in practical experience. The REIV provides the ideal platform to build experts for the future. We utilise our extensive membership network to access experienced specialists from across the real estate sector. Our Learning and Development program balances theoretical learning with practical insights to give students the best opportunity for success – both now and into the future.

OUR LEARNING AND DEVELOPMENT PROGRAM IS A REFLECTION OF THE REIV MISSION:

“ TO ENHANCE THE PROFESSIONAL EXCELLENCE OF OUR MEMBERS AND THEIR BUSINESSES TO THE BENEFIT OF THE COMMUNITIES THEY WORK WITHIN, AND TO ADVOCATE AND REPRESENT THEIR INTERESTS.”

CONTENTS

CPD POINTS

LEARNING WITH THE REIV

3

CONTINUING PROFESSIONAL DEVELOPMENT (CPD)

4

1. Auctioneering 1.1 Introduction to Auctioneering 1.2 Advanced Auctioneering

6 7 8

2. Best Practice, Personal Effectiveness & Leadership 9 2.1 Trust Accounting Refresher Course 10 2.2 Managing Risk in Estate Agency Practice 10 2.3 Effective Conflict Resolution 11 2.4 Managing Effective Meetings 11 2.5 Managing Performance in the Workplace: Why Traditional Methods Fail 12 2.6 Recruit to Retain 12 2.7 Time Management 13 2.8 Customer Service 13 2.9 Administrative Support 14 2.10 Managing Stress 14 3. Business Broking

15

Business Broking Fundamentals

16

4. Commercial Property Management 17 4.1 Commercial Property Management Fundamentals 18 4.2 Commercial Property Management – Lease Administration 18 4.3 Listing and Leasing Commercial Property 19 4.4 Essential Safety Measures for Commercial Property Managers 20 4.5 Commercial Property Management – Rent Reviews 20 4.6 Commercial Property Management – Options & Renewals of Leases 20 4.7 The Agent’s Role in Commercial Lease Documentation – 21 Identifying Common Errors & Mistakes 4.8 Pricing Commercial Property for Sale or Lease 21 5. COMMERCIAL PROPERTY SALES 22 5.1 Commercial Property Sales Fundamentals 23 5.2 Commercial Property Sales Process & Documentation 24 5.3 Pricing Commercial Property for Sale or Lease 24 6. Owners Corporation MANAGEMENT 25 6.1 Introduction to Owners Corporation Management 26 6.2 Intermediate Owners Corporation Management 27 6.3 Advanced Owners Corporation Management 27 7. Residential Property Management 28 7.1 Job Ready – Residential Property Management 29 7.2 Intermediate Residential Property Management 30 7.3 Advanced Residential Property Management 31 7.4 Preparing for & Presenting at VCAT 31 7.5 Challenging Situations In Property Management - Your Role & Responsibilities 32 7.6 Residential Property Management – Tips & Insights 33 8. Residential PROPERTY Sales 34 8.1 Residential Property Sales Documentation – Getting it Right 8.2 Job Ready – Residential Property Sales

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35 36

8 points 8 points 8 points 4 points 2 points 2 points 2 points 2 points 2 points 2 points 2 points 2 points 16 points 8 points 8 points 8 points 4 points 4 points 4 points 4 points 4 points 8 points 8 points 4 points 8 points 8 points 8 points 16 points 8 points 8 points 8 points 8 points 4 points 4 points 16 points

LEARNING WITH THE REIV

LEARNING WITH THE REIV As the peak body for the Victorian real estate industry for more than 80 years, the REIV is widely respected.

At the REIV you’re learning from the industry association that represents agents across the state, providing highly professional accredited and non-accredited specialist courses. Our training is delivered by experienced real estate professionals who remain active within the broader industry. Importantly, the REIV is a respected Registered Training Organisation (RTO) #4042, known to produce skilled and highly effective real estate agents.

The REIV provides opportunities to enter the industry and advance your career goals, enabling you to start your real estate career with the Agent’s Representative course, complete your qualification to become a licensed agent, and enhance your skills through targeted Continuing Professional Development (CPD).

Whether you prefer to undertake training in a classroom, online or through networking events and competitions, the REIV has an option for you. The Institute continues to explore ways of delivering accessible learning for both new students and working professionals.

This document is not an exhaustive list of all courses.

We recommend you refer to reiv.com.au for updates during the year.

The REIV’s Agent’s Representative and Certificate IV in Property Services (Real Estate) courses are offered as full-time, part-time or evening study options. Please contact us for information.

Online Learning A range of web-based learning resources are currently available.

Please look for this icon to identify if a course is available for online study.

In-house Training We can bring our expertise to you. The majority of REIV courses can be delivered in-house at your agency. Minimum numbers apply, so please contact us to discuss options.

Events & Competitions Seminars, briefings and networking events are held throughout the year across metropolitan and regional Victoria.

This guide provides an overview of continuing professional development opportunities offered by the REIV in 2018 and can be used to create a personalised development plan for yourself and or your team.

Contact & Reference Details REIV TRAINING

www.reiv.com.au/learning

RTO 4042

training@reiv.com.au Ph: 03 9205 6666 Fax: 03 9205 6690

REIV MEMBERSHIP

membership@reiv.com.au Ph: 03 9205 6666 Fax: 03 9205 6699

REIV EVENTS & COMPETITIONS

events@reiv.com.au Ph: 03 9205 6666 Fax: 03 9205 6690

BUSINESS LICENSING AUTHORITY

www.bla.vic.gov.au Ph: 1300 135 452 For enquiries regarding eligibility to act as either an estate agent or Agent’s Representative.

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CONTINUING PROFESSIONAL DEVELOPMENT (CPD)

THE REIV CPD PROGRAM Continuing Professional Development (CPD) is an investment in your real estate career progression.

In a dynamic environment where the economy, legislation and technology are constantly changing it is important for agents to evolve to stay relevant.

CPD is a requirement for practicing REIV members and a key point of difference in the industry. CPD points can be earned by undertaking relevant courses (face-to-face or online), attending events and/or participating in competitions.

What is CPD? CPD constitutes learning and development that builds on existing skills, knowledge and expertise in real estate. CPD also includes core training programs to learn new skills, competitions to demonstrate your expertise and networking events to stay up-to-date with legislative changes. Training or learning that adds to your repertoire of real estate skills and knowledge is regarded as CPD.

How are CPD points calculated?

Allocation of points is determined by the REIV. The Institute considers the importance and impact of the completed initiative or training to determine the number of CPD points that should be allocated. CPD eligible initiatives can be undertaken with the REIV or through other providers, including in-house training.

Our aim is to ensure REIV members remain up-to-date with industry developments and are continually advancing their professional skills. As such, we value and recognise relevant training you undertake, whether it is conducted by the REIV or through other sources. For initiatives that have not been organised or previously assessed by the REIV, we will request further information to establish the relevance, quality and authenticity of the initiative and determine its eligibility for REIV CPD points.

Planning your CPD for the year REIV Members are required to maintain 48 points over a three year rolling calendar, with a minimum of 12 points accrued through REIV activity.

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Recording CPD points Members can track their CPD points online at reiv.com.au. If you complete any informal activities or non-REIV training which has been approved by the REIV, simply send an email to cpd@reiv.com.au for your records to be updated. Non-REIV training must be approved by the REIV using the ‘Application for External CPD Points’ form.

This form, together with supporting documentation, must be received either up to six months prior to the training commencing or up to six months after the non-REIV training was completed. The final point value will be determined by the REIV if the application is approved.

CPD eligible events To promote the ongoing exchange of ideas and provide a platform for peer to peer support and development, the REIV has an active culture of professional improvement through our Chapters and Divisions.

Whilst the Chapters bring together real estate professionals with a specialist skill or area of interest, the Divisions unite members in geographic areas for greater ongoing interaction and more customised professional development opportunities. REIV Chapters and Divisions organise and design events that focus on practical insights and current issues relevant to them. Refer to reiv.com.au for upcoming events.

Participation in these events also contributes towards CPD.

Fees & other information REIV offers a range of courses, events and competitions with varying fee structures. Please refer to the relevant initiative for associated fees. In most instances, costs associated with professional development are treated as a tax deductible expense. Please refer to your tax adviser for details. Individuals who hold an REIV membership can benefit from significantly discounted learning fees as well as access to various member-only opportunities, including events and seminars. CPD events are not eligible for government funding.

Please ensure you have provided the REIV with a current email address to receive invitations and updates for relevant initiatives.

Most CPD initiatives can be booked online at reiv.com.au.

You must log in with your REIV individual membership details to access reduced pricing and special offers. Whilst non-members can attend most REIV programs, please note there are some initiatives that will be restricted to members only.

CONTINUING PROFESSIONAL DEVELOPMENT (CPD)

REIV CPD points table CPD Point Allocation This table is a guide only, please refer to the relevant activity details to confirm CPD point allocation.

POINTS

ACTIVITY Learning & Development

1 point

Submissions in an individual category for the REIV Awards for Excellence

2 points

Attendance at an REIV Event or Auction Competition

2 points

Non-REIV approved half day CPD training or course

2 points

Competing in an REIV Auction Competition

4 points

REIV or REIV pre-approved half day CPD courses, training or events

4 points

Non-REIV approved CPD training or course with a duration of one day or more

8 points

REIV or REIV pre-approved one day CPD course, training or event

16 points

REIV or REIV pre-approved CPD courses with a duration of two days or more

16 points

Completion of any BLA prescribed course leading to an Estate Agents Licence through a provider other than the REIV

48 points

Completion of the Certificate IV in Property Services (CPP40307) qualification with the REIV

Service to the Institute and the Profession 2 points

Published article in the EA or REIV newsletter

3 points

Contribution to Assessment Moderation or Assessment Validation for Accredited Training

3 points

Serving a term on a REIV Committee or Council

16/annum

Serving on REIV Board of Directors

5

1.

AUCTIONEERING

AUCTIONEERING

1.1 Introduction to Auctioneering Course outline:

Suitable for:

Develop the confidence and skills needed to call a public auction.

Guided by an experienced auctioneer you will be introduced to the fundamentals of how to conduct an auction in accordance with the legislation. During the course you will call a “mock” auction to enable you to practice what you have learned and be provided with feedback on how you can improve your auction performance.

eal estate professionals who wish to gain a basic understanding R of the requirements of conducting a public auction.

Learning outcomes: Upon completion of this course, you should be able to: • I dentify and access the appropriate rules and notices required for the conduct of a public auction • S equence the delivery of a public auction including the reading of the rules, describing the property and managing the bidding

Duration: 1 day Fee: $330 for Members, $440 for Non-Members Related information: • P articipate in the REIV Novice Auctioneering Competition for an opportunity to test your skills amongst your peer group.

Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

• D evelop a checklist of items and tasks required for the conduct of a public auction • U nderstand how an “auction team” can increase the success of a public auction; and • Develop a personal auction calling style

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AUCTIONEERING

1.2 Advanced Auctioneering Course outline:

Suitable for:

Refine your auctioneering skills and prepare for the next stage in your career. This course will help you develop a deeper understanding of business risks, legislative requirements and new trends in auctioneering. Facilitated by leading Auctioneers, this course provides you with essential feedback, insights and strategies to enhance your personal auction style and achieve a high level of performance.

Real estate professionals who have some experience in calling an auction and wish to further develop their auctioneering skills. Novice auctioneers who have completed “Introduction to Auctioneering”.

Duration: 1 day Fee: $330 for Members, $440 for Non-Members

Learning outcomes:

Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

Upon completion of this course you should be able to: • Refine and update your skills under the new legislation • Develop strategies to deal with challenging auction conditions • Use auctions as an effective marketing tool • Identify the latest auction issues and trends • Identify and improve any weakness in auction performance.

2018 COMPETITION DATES & VENUES The REIV competitions showcase some of the best auctioneering talent in Victoria, opening up an array of new opportunities for the competitors.

Please mark these key dates in your diary and participate in the most prestigious auction competition in Victorian real estate.

NOMINATION CLOSE DATE

HEATS

SEMI-FINAL

GRAND FINAL

Senior

Fri, 13 April

Tue, 8 May–REIV

N/A

Wed, 9 May–REIV

Novice

Fri, 13 July

Tue, 14 August–REIV

Tue, 21 August–REIV

Tue, 28 August–REIV

C&I Novice

Fri, 6 July

Wed, 8 August–REIV

N/A

Wed, 15 August–REIV

Find out more at www.reiv.com.au/auctioneering

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2.

BEST PRACTICE, PERSONAL EFFECTIVENESS & LEADERSHIP

BEST PRACTICE, PERSONAL EFFECTIVENESS & LEADERSHIP

2.1 Trust Accounting Refresher Course outline:

required by legislation and agency practice

Ideal for directors, branch managers, and Officers in Effective Control, the course covers agency trust account requirements, producing financial reports and identification of discrepancies.

Attendees will also learn how to manage and control trust accounts in accordance with best practice procedures and legislation.

• Identify discrepancies and report as required

Suitable for: Agent’s Representatives and Licensed Agents who want to refresh their trust accounting skills.

• Manage and control trust accounts to ensure disbursements are authorised in accordance with agency protocols and legislation • Develop and communicate trust accounting procedures to all relevant staff • Monitor and review trust accounts in line with legislative and audit requirements

Learning outcomes:

• Authorise and verify trust accounts by undertaking periodic reconciliations

Upon completion of this course, you should be able to:

• Produce and maintain financial reports

• Identify and understand agency trust account requirements

Duration: 1 day

• Adherence to policies and procedures for accurate trust accounting

Related information: Available for in-house training

• Evaluation of trust accounting systems to ensure accuracy and adherence • Establish and maintain trust accounts and ensure all documentation is completed and retained as

Fee: $330 Members, $440 Non-Members Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

2.2 Managing Risk in Estate Agency Practice Course outline:

Learning outcomes:

Managing and mitigating risk in real estate practice is integral to ensuring a safe work environment for employees and protecting them from serious litigation.

Upon completion of this course, you should be able to:

This course will assist in identifying workplace risks and developing strategies to prevent and manage these. Though risks, including safety risks, cannot be removed from the workplace altogether, it is essential that all agency staff are aware of the inherent and complex risks that can arise in real estate practice and have strategies in place to limit them before incidences occur.

This course utilises case studies to help participants understand the concept of operational risk and the safety of clients in real estate agencies.

This course is recommended as an annual refresher for all real estate professionals.

Suitable for: All real estate professionals.

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• Identify risks specific to a real estate agency • Assess and assign levels of risk to core agency functions • Understand legislative requirements applicable to being safe • I mplement strategies to control or limit risk for agency staff; and • Identify when litigation procedures can occur

Duration: 3.5 hours Related information: Available for in-house training

Fee: $180 Members, $240 Non-Members Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

BEST PRACTICE, PERSONAL EFFECTIVENESS & LEADERSHIP

REIV Online Courses The REIV provides a range of online courses focused on building personal effectiveness and capability.

These courses assist in developing the skills necessary to enhance professionalism, customer service and teamwork.

Delivery & Duration: Online delivery. Once registered, students have three months to access and complete this course.

per course

Fee: $110 Members, $150 Non-Members Each of these courses is eligible for 2 CPD Points

2.3 Effective Conflict Resolution Course outline:

Learning outcomes:

Leading a cohesive and effective team requires the ability to identify and resolve conflict. This course will demonstrate the six step process to resolving conflicts of any size. You will also learn crucial skills to deal with issues that can lead to conflict, including dealing with anger. Conflict resolution techniques can be applied in many situations.

Upon completion of this course, you should be able to:

Suitable for: All real estate professionals.

• Describe what conflict and effective conflict resolution means; • U nderstand the phases and styles of an effective conflict resolution process • R ecognise and adapt the process for application to all types of conflicts • U se communication strategies and tools to prevent conflict and open up resolution outcomes; and • R ecognise and implement basic anger and stress management techniques

2.4 Managing Effective Meetings Course outline:

Learning outcomes:

This course provides participants with strategies and skills to effectively plan and manage workplace meetings. Short, actionoriented meetings with the right stakeholders can result in better time management and increased productivity. This online course will provide a better understanding of the basics of workplace meeting management.

At the conclusion of this course you should be able to:

Suitable for: All real estate professionals.

• U nderstand the basic requirements for any meeting – agenda, invitations, roles, minutes etc • D etermine an appropriate approach in different meeting situations, using the tips and techniques provided • Outline how technology can assist meetings • I mplement the actions necessary following a meeting to ensure action; and • U ndertake continuous improvement in the way meetings are planned and conducted

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BEST PRACTICE, PERSONAL EFFECTIVENESS & LEADERSHIP

2.5 Managing Performance in the Workplace: Why Traditional Methods Fail Course outline:

Learning outcomes:

Discover the fundamentals for managing staff performance and learn why traditional methods sometimes fail. Find out how to get the best out of your staff by understanding their personal motivation, monitoring performance, feedback and open communication.

Learn how to apply a performance management system to enhance team productivity and build capability within the workplace.

Upon completion of this course, you should be able to:

Suitable for: Managers and team leaders.

• Describe what motivates people to perform at their best • E xplain the relationship between performance, engagement, productivity and profitability • O utline the essential elements of a performance management system • E xplain the difference between managing performance and appraisal, and the purpose and benefits of each • D escribe the major challenges in measuring performance and strategies for overcoming these • Develop an effective performance management system • E xplain the major components of an effective performance conversation; and • I dentify the key considerations for managing poor performance and dismissal

2.6 Recruit to Retain Course outline:

Learning outcomes:

This course provides insights into key aspects of recruiting quality new employees. It provides an overview of best practice guidelines and legislative requirements that must be met during the recruitment process. Learn how to ask pointed interview questions to ascertain the right person for the role and your organisation.

Upon completion of this course, you should be able to:

Suitable for: Managers and team leaders.

• I dentify human resource requirements in accordance with organisational plans • D escribe relevant legislative requirements pertaining to recruitment and selection processes • D etermine methods that are performance based in making selection decisions • A pply effective interviewing skills, questioning techniques and feedback mechanisms; and • Plan effective induction and orientation programs for new staff

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BEST PRACTICE, PERSONAL EFFECTIVENESS & LEADERSHIP

2.7 Time Management Course outline:

Learning outcomes:

Learn simple skills to better manage the demands of a career in real estate. This course provides strategies and tips for creating a work life balance while achieving your career goals.

Upon completion of this course, you should be able to:

Suitable for:

• Track where your time is currently spent and fix the hurdles

All real estate professionals.

• I dentify your strengths against seven key skills using the Time Management Effectiveness Profile self assessment;

• U nderstand the principles underlying effective real estate time management

• Prioritise and plan the real business that you need • Utilise high and low-tech time management tools • Review personal and office time-wasters • Explore solutions to your time management issues; and • Apply this learning to your work practice

2.8 Customer Service Course outline:

Learning outcomes:

Learn how to provide a high quality customer service experience.

This course assists all individuals in refining their skills and attitudes towards customer service, as well as understanding their role in providing a great customer experience. Strong customer relationships are integral to a successful real estate business.

At the conclusion of this course you should be able to:

Suitable for:

• U nderstand how excellent customer service can generate return business

All real estate professionals.

• Identify the key components of customer service • Understand how your attitude affects customers • Identify and address the needs of your customers

• Build good will • Use electronic tools to aid great customer service; and • Apply strategies to handle difficult customers

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BEST PRACTICE, PERSONAL EFFECTIVENESS & LEADERSHIP

2.9 Administrative Support Course outline:

Learning outcomes:

This course focuses on skills and techniques to improve time management, communication and effective collaboration with others.

It covers essential administrative skills for all positions within an organisation. This includes punctuality, organisation, effective verbal and written communication and more.

Upon completion of this course, you should be able to:

Suitable for: All real estate professionals.

• Organise your tasks and time to achieve goals • U se verbal and non-verbal communication techniques effectively • A pply influencing skills and be assertive to achieve cooperation and task completion • D evelop and maintain positive professional working relationships; and • B uild a comfortable working environment through efficiency and collaboration

2.10 Managing Stress Course outline:

Learning outcomes:

This course shares coping techniques on what is a normal physical response to events that make you feel threatened or upset your emotional balance in some way. Stress can be brought on by a myriad of reasons, whether it is in the workplace or personal life.

This course will enable you to change the way you view stressful situations and provide strategies to adjust your approach in handling stressful times.

Upon completion of this course, you should be able to:

You will learn lifestyle and environmental elements that can reduce and even eliminate stress as well as techniques to maintain a healthy personal and work balance.

Suitable for: All real estate professionals.

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• I dentify the best approach to a stressful situation (alter, avoid, or accept) • U nderstand what lifestyle elements you can change to reduce stress • Reduce stress using routines • How to use environmental and physical relaxation techniques; • How to cope with major events; and • Use tools to identify stress and create a plan to reduce them

3.

BUSINESS BROKING

BUSINESS BROKING

3.1 Business Broking Fundamentals Course outline: Learn and understand the world of business broking in this two day intensive course.

This engaging course provides an overview of the various aspects of selling/buying a business and the important role a broker plays in the transaction. Topics covered include relevant legislation, documentation, business financials and risk management.

• Discern business valuation in order to communicate to prospective business buyers • Apply appropriate pricing methods to ascertain business value • Mitigate risk through accurate completion of sales documentation in conducting the sale of a business • Understand business sales factors including personnel, franchises and commercial leases

You will also learn relevant communication and negotiation skills to conduct productive discussions between buyers and sellers, central to achieving strong outcomes for your client.

• Implement negotiation techniques to communicate effectively with clients and achieve sales

Suitable for:

• Apply relevant legislation and code of conduct to business sales activities

Real estate professionals who wish to become Business Brokers

Learning outcomes: Upon completion of this course, you should be able to: • Apply strategies to attract new listings and prepare for listing presentations • Conduct marketing activities and produce effective Information Memorandums • Understand basic business finance aspects • Understand the finance framework that applies to business

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Duration: 2 days Fee: $440 for Members, $550 for Non-Members Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

4.

COMMERCIAL PROPERTY MANAGEMENT

COMMERCIAL PROPERTY MANAGEMENT

4.1 C ommercial Property Management Fundamentals Course outline: Develop the fundamental skills and knowledge required to practice commercial property management. This course covers essential elements of relevant legislation as well as tasks and processes specific to the management of various types of commercial property.

Suitable for: Residential Property Managers who manage Commercial Property or wish to move into this field and Commercial Property Managers who wish to refresh or expand their knowledge of Commercial Property Management. Prior completion of Agent’s Representative is recommended.

Learning outcomes: Upon completion of this course, you should be able to: • U nderstand the roles and responsibilities of a commercial property manager

commercial property management • U nderstand and manage commercial properties under owner’s corporation management • U nderstand financial tasks and implications of GST involved in commercial property management • Implement and manage rental review methodology and renewal processes • Manage rental arrears and the collection of rental and outgoings • Manage repairs and maintenance; and • Manage vacating processes for commercial tenancies

Duration: 1 day Related Information: This course is available for in-house training.

Fee: $330 Members, $440 Non-Members

• A pply relevant legislation to commercial property management and lease documentation

Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

• Apply systems and procedures for the administration of

4.2 C ommercial Property Management – Lease Administration Course outline:

of a commercial property lease

Focuses on the practicalities of managing and administering commercial leases. Following on from Commercial Property Management Fundamentals, this course details specific issues such as types of commercial leases, evaluation of a commercial lease administering compliance and management of terms, insurance requirements, special conditions.

• Manage financial functions for the administration of commercial property leases

Suitable for:

• Understanding and conducting commercial property inspections

All real estate professionals who wish to improve their knowledge of the administration of commercial leases. Prior completion of the Fundamentals of Commercial Property Management course is recommended.

Learning outcomes: Upon completion of this course, you should be able to: • E valuate commercial leases for lease administration and property management functions • Understand lease administration as a key role in commercial property management • Understand Landlord and Tenant compliance under the terms

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• Understand the importance of maintaining files and records and adopt appropriate record keeping and systems • Understand insurance requirements for landlords and tenants under lease terms

• Undertake commercial rent reviews, identify options for further lease terms and renew leases • Deal with first right of refusal to purchase and/or options • Dealing with special conditions and/or additional provisions in commercial leases

Duration: 1 day Related Information: This course is available for in-house training.

Fee: $330 Members, $440 Non-Members Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

COMMERCIAL PROPERTY MANAGEMENT

4.3 L isting & Leasing Commercial Property Course outline:

• Undertake listing presentations to Landlords

This course focuses on the practical, legal and administrative aspects of listing and leasing commercial property.

• Define marketing plans, implement marketing campaigns and prepare marketing proposals

This course covers the leasing processes in detail, from locating a tenant, negotiating a lease and preparation of letters of offer, through to the set up and hand over for ongoing commercial property management.

• Comprehend leasing and marketing fees

Participants will also work through the complete listing process, from identification of a property through to implementation of marketing plans. During this course you will gain an in-depth understanding of legislation and administration best practice for listing a commercial property for lease.

• Understand administration of listings • Undertake inspections of commercial property with prospective tenants • Undertake commercial tenant selection process using appropriate commercial leasing application forms • Negotiate on behalf of the landlord to lease commercial property and necessary documentation required

Suitable for:

• Understand requirements for handling security deposits and bank guarantees

Real estate professionals that wish to move into the specialised area of commercial property listing and leasing or those already working in the field of Commercial Property.

• Understand the legal requirements for holding securities and maintaining a securities register under the Estate Agents Act 1980

Prior completion of any of the Commercial Property Management Courses is highly recommended and/or experience in the commercial property sector.

• Understand the requirements for providing solicitor instructions to prepare lease documentation

Learning outcomes:

• Undertake preparation of commercial property condition reports

Upon completion of this course, you should be able to:

• Carry out the facilitation of the leasing process – from negotiation to lease commencement

• Understand the process for listing or leasing a commercial property

Duration: 1 day

• Understand the importance for research and inspections of potential listings • Access and understand aspects of the Retail Leases Act 2003 • Update knowledge and expand use of leasing authorities • List and access relevant current legislation • Understand how to identify property, check zoning and complete title searches

Related Information: This course is available for in-house training.

Fee: $330 Members, $440 Non-Members Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

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COMMERCIAL PROPERTY MANAGEMENT

4.4 Essential Safety Measures for Commercial Property Managers Course outline: Understand Essential Safety Measures and Occupational Health and Safety compliance for Commercial Properties and Managers.

This short course will demystify the risks, challenges and obligations for the Real Estate Agency.

Suitable for: Real estate professionals who wish to improve their knowledge in this crucial area of commercial property management practice.

Learning outcomes:

• Understand the role of a commercial property manager in implementing and maintaining essential safety measures • Identifying and understanding the requirements to deal with occupational health and safety risks relating to commercial property management • Locate current government information about essential safety measures

Duration: Half day Fee: $180 Members, $240 Non-Members

Upon completion of this course, you should be able to:

Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

• Identify common safety risks in commercial and mixed use buildings

4.5 Commercial Property Management – Rent Reviews Course outline:

increases

This short course will help you understand commercial property, basic and complex rental review clauses in leases, methodology and processes.

• Evaluate the different types of rent review methodology and timing to complete rent reviews

Suitable for:

• Understand the process to serve appropriate notices to a tenant

• Understand calculation of rent review adjustments

Real estate professionals who wish to improve their knowledge in commercial property management and lease administration.

Duration: Half day

Learning outcomes:

Related Information:

Upon completion of this course, you should be able to:

This course is available for in-house training.

• Determine the available mechanisms to implement rent

Fee: $180 Members, $240 Non-Members

4.6 Commercial Property Management – Options & Renewals of Leases Course outline: Undertake this short course to understand commercial property options and renewal of leases, timing and processes.

Suitable for: Real estate professionals who wish to improve their knowledge in commercial property management and lease administration.

Learning outcomes: Upon completion of this course, you should be able to: • Identify the current status of a lease and summarise the steps to renew leases

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• Advise your landlord of opportunities that may, or may not be available • Develop a work flow that ensures that communication and documentation occur at the appropriate time • Understand the process to serve appropriate notices to a tenant

Duration: Half day Related Information: This course is available for in-house training.

Fee: $180 Members, $240 Non-Members

COMMERCIAL PROPERTY MANAGEMENT

4.7 The Agent’s Role in Commercial Lease Documentation – Identifying Common Errors & Mistakes Course outline: This course covers lease documentation for Commercial Property Leasing and Management including copyright infringement.

Suitable for: Real estate professionals who wish to improve their knowledge in commercial property management and lease administration.

Commercial Sales professionals who wish to understand the complexities of leases and potential impacts for the sale of commercial investment properties.

Learning outcomes: Upon completion of this course, you should be able to:

• Understanding and identifying common errors in commercial leasing documents • Avoid infringing the intellectual property rights of other individuals or entities • Communicate with relevant stakeholders to facilitate the finalisation of accurate commercial leasing documentation

Duration: Half day Related Information: This course is available for in-house training.

Fee: $180 Members, $240 Non-Members Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

• U nderstand the agent’s role in commercial lease documentation

4.8 P ricing Commercial Property for Sale or Lease Course outline: Understand the process for completing a market appraisal for a Commercial Property for sale or for lease.

Suitable for: Real estate professionals who wish to improve their knowledge in commercial leasing and/or selling.

• E valuate alternate property uses to determine the best possible use • U se different methods of property appraisal to determine likely sale and leasing prices

Duration: Half day Fee: $180 Members, $240 Non-Members

Learning outcomes: Upon completion of this course, you should be able to: • I dentify the different sources of commercial property sale and leasing data

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5.

COMMERCIAL PROPERTY SALES

COMMERCIAL PROPERTY SALES

5.1 Commercial Property Sales Fundamentals Course outline:

Duration: 1 day

Develop the essential skills and knowledge to work as a commercial property salesperson. This course provides practical advice on how to deliver high quality service expected by business clients. It provides an understanding of relevant legislation, and details how to undertake the key tasks and processes involved with selling commercial property.

Related Information:

Suitable for: Real estate professionals who wish to move into Commercial Property Sales and those professionals wishing to refresh or expand their knowledge.

This course is available for in-house training.

Fee: $330 Members, $440 Non-Members Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

Learning outcomes: At the conclusion of this course you should be able to: • Identify your market and competing factors • U nderstand the complexities of working with corporate clients and investors • Identify tenant impact and sale potential • Apply legislation to retail leases and rents • Develop and implement a lease strategy; and • C ommunicate appropriately in cold calling, formal presentations and handling client responses

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COMMERCIAL PROPERTY SALES

5.2 C ommercial Property Sales Process & Documentation Course outline: Understand the legislative and compliance requirements which dictate the documentation, administration and facilitation of commercial property sales. Students will gain an important insight into strategies to mitigate risk and ensure successful outcomes for all stakeholders.

This course focuses on the accurate use of commercial sales documentation, formal processes and legal requirements to sell commercial property.

• C omplete commercial property sales and settlement documentation accurately • Understand GST in commercial sales transactions • I mplement expression of interest campaigns and associated documentation requirements • U nderstand the requirements of working with vendor’s legal practitioners; and • E ffectively complete commercial property sales administration procedures

Suitable for:

Duration: 1 day

• R eal estate professionals who wish to move into the specialised area of commercial property sales

Related Information:

• Agents keen to identify ways to improve documentation procedures and processes in their business

This course is available for in-house training.

Fee: $330 Members, $440 Non-Members

Learning outcomes: At the conclusion of this course you should be able to:

Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

• U nderstand commercial sales methodology and listing processes • A pply legislative and best practice agency procedures to the sales process

5.3 Pricing Commercial Property for Sale or Lease Course outline: Understand the process for completing a market appraisal for a commercial property for sale or lease.

Suitable for: Real estate professionals who wish to improve their commercial leasing and/or selling knowledge.

Learning outcomes: Upon completion of this course, you should be able to: • I dentify the different sources of commercial property sale and leasing data

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• E valuate alternate property uses to determine the best possible use; and • U se different methods of property appraisal to determine likely sale and leasing prices

Duration: 3 hours Fee: $180 Members, $240 Non-Members

6.

OWNERS CORPORATION MANAGEMENT

OWNERS CORPORATION MANAGEMENT

6.1 I ntroduction to Owners Corporation Management Course outline:

Duration: 1 day

Learn all facets of what it entails to be a successful owners corporation manager. This course provides information and insights to build a high level of competency in the skills required to be an effective owners corporation manager.

Fee: $330 Members, $440 Non-Members

Suitable for: Real estate professionals who want to work as an owners corporation manager.

Learning outcomes: Upon completion of this course, you should be able to: • Implement owners corporation procedures and structures • Identify relevant legislation and regulations • Maintain records and prepare financial reports • Execute agreements for maintenance of buildings • Interpret strata/subdivision plans accurately • E ffectively refer to and apply the Subdivision Act, Owners Corporation Act and Owners Corporation Regulations; and • Resolve disputes under the Owners Corporation Act

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Related Information: Consider the Intermediate Owners Corporation Management course to further build your expertise in this field.

Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

OWNERS CORPORATION MANAGEMENT

6.2 Intermediate Owners Corporation Management Course outline:

• Identify the duties, rights and responsibilities of lot owners

This course provides insights, strategies and practical examples to enhance your skills and help you succeed as an owners’ corporation manager. The intermediate course follows on from Introduction to Owners Corporation Management, building skills to set-up and manage an owners’ corporation efficiently and cost effectively. It assists in the development of communication and management strategies, crucial in maintaining professional standards when managing an owners’ corporation.

• U nderstand the role of the owners’ corporation manager or chairperson • D escribe the essential elements of an owners corporation meeting • C onduct an owners’ corporation meeting in accordance with owners’ instructions and statutory requirements; and • Apply problem solving strategies

Suitable for:

Duration: 1 day

• R eal estate professionals with some experience in owners’ corporation management

Fee: $330 Members, $440 Non-Members

• R eal estate professionals who have recently completed Introduction to Owners’ Corporation Management

Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

Learning outcomes: Upon completion of this course, you should be able to: • D evelop procedures for setting up and running an owners’ corporation

6.3 Advanced Owners Corporation Management Course outline:

• Identify situations where legal advice is required

This course is designed to further enhance your skills and expertise in owner’s corporation management with additional tools and insights. Practical case studies are used to build skills to navigate complex situations, identify situations where legal advice is required and understand issues related to insurance, GST and tax requirements.

• Understand how additional rules can be created

Suitable for: Experienced owners corporation managers looking to improve their ability to handle complex situations.

Learning outcomes: Upon completion of this course, you should be able to:

• U nderstand issues relating to insurance, GST and tax requirements; and • D iscuss common issues, plans and challenges in relation to maintenance, guarantees and warranties

Duration: 1 day Fee: $330 Members, $440 Non-Members Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

• R eview case studies relating to complex owners corporation situations • U nderstand the requirements involved in altering common property, plans of subdivision and surrounding telecommunication towers

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7.

RESIDENTIAL PROPERTY MANAGEMENT

Residential Property Management

7.1 Job Ready – Residential Property Management Course outline: A practical program designed for people new to the property management sector.

Assists new entrants in developing the skills and knowledge required to perform their role efficiently. Ideal as a follow-on from the Agent’s Representative course as it provides an opportunity to explore the key functions of property management through practical and detailed examples, preparing you for your new responsibilities.

Suitable for:

• U nderstand the role of VCAT and preparation for VCAT hearings • Use strategies to handle complaints and resolve issues • I mplement systems and procedures for managing properties, including record keeping; and • C ommunicate effectively with owners’ corporations, landlords, tenants and tradespeople

Duration: 3 days Fee: $550 Members, $660 Non-Members

People new to residential property management and the industry.

Related Information:

Learning outcomes:

Discounts apply for students completing the Agent’s Representative Course at the REIV.

At the conclusion of this course you should be able to: • Apply legislation to processes and procedures • U ndertake property inspections and end of tenancy procedures, including claiming of bond money

Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

• A ccurately complete property listing authorities, lease agreements, entry condition reports and routine inspection reports • Issue notices • Undertake repairs and maintenance procedures • D eliver listing presentations and devise strategies to grow the rent roll

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Residential Property Management

7.2 I ntermediate Residential Property Management Course outline:

• Maintain and protect conditions of rented properties

Complete this course for an in-depth understanding of the core responsibilities of a property manager. Features insights into the processes, procedures and strategies required to efficiently manage residential properties. It also includes an update on legislation regarding documentation and record keeping to better meet VCAT requirements.

• Create and design efficient and effective office systems; and

Suitable for: Property Managers with some experience in managing a portfolio of residential properties.

Learning outcomes: Upon completion of this course, you should be able to: • C onduct property leasing operations and accurately complete relevant documentation • M anage property rental returns, tenancy renewals and arrears payments • I dentify the correct procedures for managing trust accounts and rent rolls • Identify techniques for resolving conflict and disputes • M anage property refurbishment and identify criteria for qualifying trade and service providers

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• Understand the requirements of VCAT

Duration: 1 day Related Information: This course is available for in-house training.

Fee: $330 Members, $440 Non-Members Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

Residential Property Management

7.3 Advanced Residential Property Management Course outline: This course develops the knowledge and skills to build and manage an efficient residential property management office.

It includes legislation that covers your role and responsibilities regarding instructions from landlords and tenant rights.

Suitable for: Experienced property managers responsible for managing a portfolio of residential properties.

Learning outcomes:

• S et in place an effective time management program for your working week; and • Consumer protection topics include: • E qual Opportunity Act 2010 (including dealing with unlawful instructions from clients) • R ent increases – compliance with Residential Tenancies Act 1997 and tenants’ rights under S46-S48 of the Act • Communication regarding rent arrears • Urgent and non-urgent repairs

Upon completion of this course, you should be able to:

Duration: 1 day

• Identify your target market for listing and leasing properties

Related Information:

• D evelop a set of key performance indicators for your department

This course is available for in-house training.

• D evelop and implement action plans to form effective and efficient office systems

Fee: $330 Members, $440 Non-Members Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

• D evelop strategies for dealing with the changing rental market, including maximising rental returns

7.4 P reparing For & Presenting at VCAT Course outline: Be prepared to present, negotiate and proceed with a case at the Victorian Civil and Administrative Tribunal (VCAT).

Develop a greater understanding of VCAT’s role, relevant legislation and procedures. Participants will also learn about evidence: what it is, its value, and how it is applied, gathered and presented to support your case.

Suitable for: Residential property managers looking to gain a comprehensive understanding of VCAT procedures.

Learning outcomes: At the conclusion of this course you should be able to:

• D evelop skills in gathering appropriate evidence related to VCAT disputes and claims • Optimise your preparation techniques for a VCAT hearing; and • Develop presentation skills for a hearing at VCAT

Duration: 1 day Related Information: This course is available for in-house training.

Fee: $330 Members, $440 Non-Members Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

• Understand VCAT procedures • U se negotiation tactics to reach a settlement before a VCAT hearing begins

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Residential Property Management

7.5 Challenging Situations In Property Management - Your Role & Responsibilities Course outline:

Duration: 1 day

This specialist series covers a range of situations and issues that residential property managers can face on a regular basis.

These short courses provide the necessary information and skills to assist in making appropriate decisions in challenging circumstances.

Fee: $330 members, $440 non-members

Suitable for:

Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

Real estate professionals working in residential property management.

Topic

Course outline

Learning outcomes

Death, Divorce, Door Keys

This course will cover answers to frequently asked questions including:

• U nderstand the role of a residential property manager in situations of death or separation of tenants;

• Who are you allowed to take instruction from?

• Should you favour one tenant over another?

• Are you allowed to change the locks?

• C ould you be contributing to a dangerous situation if you don’t get the locks changed?

Drugs, Domestic Violence, Dangerous Situations

Learn how to identify dangerous situations and minimise risk to yourself and others by taking the appropriate action.

Disputes, Declining Applications, Databases, Difficult People

• How much information should you record?

Dogs, Damage

Learn how to deal with damage identified during routine inspections, tenant notifications and final inspections.

• P rovide appropriate updates to your landlord clients; and • I mplement systems that increase the security of properties you manage.

• U nderstand risks for landlords, tenants and property managers; • Develop strategies to minimise risk; and • D evelop awareness of common indicators of drug use.

• Who has access to the information that you record?

• Who are you required to share information with?

• Who are you not allowed to share information with?

• I dentify common areas of dispute in residential property management; • A pply your agency’s dispute management process; and • M inimise client and agency risk by identifying which information should be passed on to others, and which information should not be shared.

• I dentify the options available for addressing identified property damage; • Negotiate resolution of damage issues; and • I dentify the sections of the Residential Tenancies Act that may apply to pets in rented properties.

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Residential Property Management

7.6 R esidential Property Management – Tips & Insights Course outline:

Duration: Half day

A short course designed to keep you up-to-date with current legislation and compliance obligations related to property management. It provides the necessary information on relevant legislative changes and assists in identifying common areas of improvement to ensure documentation and record keeping processes are best practice.

Related Information:

Suitable for: • P roperty Managers who want to stay up-to-date with legislative requirements

This course is available for in-house training.

Fee: $180 for Members, $240 for Non-Members Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

• P roperty Managers keen to identify ways to improve documentation procedures and processes in their business • Real estate professionals returning to property management

Learning outcomes: Upon completion of this course, participants should be able to: • Complete property management documentation with accuracy • Understand the use of tenancy databases • U ndertake appropriate bonds collection procedures compliant with The Residential Tenancies Bond Authority • C onduct thorough Condition Reports and manage repairs procedures • Understand how to avoid common errors in VCAT applications

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8.

RESIDENTIAL PROPERTY SALES

Residential Property SALES

8.1 R esidential Property Sales Documentation – Getting it Right Course outline:

Duration: Half day

Stay up-to-date with current legislation and compliance obligations for residential property sales. This course provides essential information on relevant changes and legislative updates that can impact on the listing and selling process. The course also offers tips and insights on how to meet legal obligations without impacting the client experience.

Fee: $180 Members, $240 Non-Members

Suitable for: • S ales agents who want to stay up-to-date with legislative requirements

Related Information: This course is available for in-house training Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

• A gents keen to identify ways to improve documentation procedures and processes • Real estate professionals returning to residential sales

Learning outcomes: At the conclusion of this course you should be able to: • U nderstand legislation and its impact on real estate sales documentation • Identify the types of Sale Authorities and when to use them • Complete a Sales Authority with accuracy • Complete a Vendors Checklist and associated documentation • Apply the Contract of Sale process; and • Topical knowledge of legislation

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Residential Property SALES

8.2 J ob Ready - Residential Property Sales Course outline:

• Research and identify the real estate market

A practical program designed for people new to residential property sales and the industry.

• Identify the types of Sale Authorities and when to use them

Build the skills and knowledge required to perform confidently and effectively in your new role. This course is ideal as a follow-on from the Agent’s Representative course, providing an opportunity to explore the key functions of a sales agent through detailed practical examples.

• Complete a Sales Authority with accuracy

This course has a strong focus on strategies for obtaining listings, the sales process, auctioneering and the traits of a successful salesperson.

• Carry out tasks to show properties and follow-up leads

• Understand legislation and its impact on real estate sales • Complete a Vendors Checklist and associated documentation • Define and implement a marketing schedule • U se strategies to communicate and negotiate effectively throughout the sales process • Apply the Contract of Sale process

Suitable for:

• U nderstand relevant legislation and regulations for auctioning of property; and

People new to residential property sales and the real estate industry.

• Implement procedures to conduct an auction

Learning outcomes: Upon completion of this course, you should be able to: • I dentify and understand the role of relevant government agencies, legislation and regulations to real estate sales • A pply the code of conduct and rules of practice to uphold professionalism within the real estate sector • U nderstand the functions, roles and responsibilities within an agency team • E xplain and apply the tasks of a salesperson to achieving listing and sales results • Obtain listings and plan for client engagement activities

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Duration: 3 days Fee: $550 Members, $660 Non-Members Related information: Discounts apply for students completing the Agent’s Representative Course at the REIV. Funding for this course was provided from the Victorian Property Fund on the approval from the Minister for Consumer Affairs.

2018

AWARDS FOR EXCELLENCE Nominations open

Nominations close

Finalists announced

2018 Awards for Excellence

Sunday, 1 July 2018

Friday, 10 August 2018

Thursday, Thursday, 20 September 25 October 2018 2018

2018 Commercial & Industrial Marketing Awards

Sunday, 1 July 2018

Friday, 10 August 2018

Friday, 31 August 2018

Find out more at

reiv.com.au/awards

Winners presented

Thursday, 13 September 2018

YOU DESERVE TO BE REWARDED REIV PRESENTS AN EXTENSIVE RANGE OF MEMBER BENEFITS. Individual REIV members can now easily access a suite of discounts and offers that include: • Car • Business

• Shopping • Health

• Travel • Entertainment

To find out more about your member benefits call us on 9205 6666 or visit reiv.com.au