Saint-Gobain Training Catalogue 2017

Let’s Make Saint-Gobain the best place to learn!

SAINT-GOBAIN

NORDIC & BALTIC ACADEMY Training catalogue 2017

Make Saint-Gobain the best place to learn

VISION OF SAINT-GOBAIN NORDIC & BALTIC ACADEMY To create strong community of highly skilled, motivated & innovative Saint-Gobain people.

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GENERAL DELEGATION NORDIC AND BALTIC

A WORD FROM OUR HR DIRECTOR

Dear Colleagues, I’m proud to present our new and innovative Saint-Gobain Nordic & Baltic Academy!

Our vision for the Nordic & Baltic Academy is to create a strong community of highly skilled, motivated & innovative Saint-Gobain people. We believe that we can achieve this, by offering professional trainings with at strong business link that also motivates you to develop and create a successful career together with SaintGobain.

In 2017 the Saint-Gobain brand will grow even stronger. This, together with newly launched Saint-Gobain attitudes (see page 7), creates development needs for every one of us. We need to be even closer to our customers and really understand what is important to them. Development is a key success factor for the next 350 years for Saint-Gobain.

We hope that you will find the different trainings interesting and relevant for you to continue on your path of personal development. We all know that training is not the only way to professionalize our function - and that most of the individual development takes place on the job. However, training remains a cornerstone to give us a common approach to face our business challenges and bridge the needs of our customers - no matter where your business is located.

Let’s make learning happen every day and everywhere!

Steen Vejlgaard HR Director Nordic & Baltic Delegation

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GENERAL DELEGATION NORDIC AND BALTIC

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ACADEMIES

A word from our HR Director Training contacts in the Nordic & Baltic Delegation Learning happens everyday!

3 6 7

Leadership Academy WELCOME - Meet Saint-Gobain Seminar N&B Leadership Academy Effective Leader Change Management WCM for Management – how to create a new company culture Personal leadership Make your strategy live in everyday work Corporate trainings Recommended e-learnings in leadership

9 10 12 14 16 17 18 20 22 23

Sales & Marketing Academy Marketing curriculum Sales curriculum Brand Activation Customer Journey – and how to act on it Content Marketing Design thinking Boost your sales with virtual design How to use Autodesk revit in sales & marketing Key account management Boost your sales with eCommerce Corporate trainings Recommended e-Learnings in sales & marketing

25 26 27 28 30 32 33 34 36 38 39 40 41

EHS Academy EHS for managers Applying the SMAT method EHS Risk Assessment 20 step EHS audit techniques Recommended e-learnings in EHS

43 44 45 46 47 49

GENERAL DELEGATION NORDIC AND BALTIC

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ACADEMIES

HR Academy Career Coaching techniques for HR Employer Branding Facilitation skills Business Insights (corporate training) Corporate trainings Recommended e-learnings in HR

51 52 54 56 58 60 61

Communication Academy How the press works Crisis Communication Crisis communication for MD’s Language trainings Business Presentation skills Business Negotiation

63 64 65 66 67 68 70

Specialist Academy Internal Audit Purchasing Methodology within Saint-Gobain Project management Agile Project Management Industrial Risk Prevention Business Continuity Planning School of Finance Finance for non-financial managers SIF Magnitude - principles of financial reporting Training skills for specialists – how to become an efficient trainer Corporate trainings IT trainings

73 74 75 76 78 80 82

Things you need to know Local e-learning contacts & Boost administrators Registration process Cancellation policy N&B Training calendar 2017

93 94 96 97 98

84 86 89 90 92

GENERAL DELEGATION NORDIC AND BALTIC

TRAINING CONTACTS IN NORDIC & BALTIC DELEGATION

MARJO PÄÄKKÖ TRAINING MANAGER       

Evaluation of training needs in the region Training offering and catalogue Practicalities for different trainings Contact person related to Corporate trainings Boost trainings (content) Albatross registrations in N&B region marjo.paakko@saint-gobain.com

CECILIE BROVALL HR PARTNER - SYSTEMS    

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Boost key user and second level support Boost trainings: technical support, access to portal See also local Boost administrators per country page 94 cecilie.brovall@saint-gobain.com

GENERAL DELEGATION NORDIC AND BALTIC

LEARNING HAPPENS EVERYDAY!

The Nordic & Baltic Academy aims at offering trainings that truly serve business needs. Our trainings are built on our new Saint-Gobain attitudes:

Aside from all of our great face to face trainings and e-learnings we also want to emphasize that learning should happen all the time and everywhere. The 70-2010 principle shows that only 10 % of all learning and development should happen in formall trainings. 20% should happen in social networks and the majority of learning and development, 70 %, should happen on the job and in learning from colleagues. The whole learning context can be divided into a wide spectrum of learning needs:

We hope that everyone can find great development opportunities within the Group and that everyone can feel that Saint-Gobain is indeed a great place to learn!

Marjo Pääkkö N&B Training Manager

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GENERAL DELEGATION NORDIC AND BALTIC

LEADERSHIP ACADEMY THE MAIN PURPOSE OF THE LEADERSHIP ACADEMY The manager’s role is essential for business success: managers have to be able to lead people in the right direction, create commitment and an innovative company culture. The Nordic & Baltic Leadership Academy has been created to support our shared vision and best practices.

FEEDBACK FROM PARTICIPANTS (2016): “For me this course was incredibly inspiring to be a part of.”

“I think the best was to meet leaders from other companies within the group, and practicing the theory through discussions is a highly effective and fun way to learn. I can recommend the training to everyone who wants to improve their people skills.”

“Perfect for both unexperienced as well as experienced leaders on all levels.”

“This was personally the best training I have attended so far in my career. I loved how the trainer organized the training. The atmosphere was also very informal, making everyone feel comfortable to speak their mind and participate in plenary discussions. I would definitely recommend this training to others. “

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LEADERSHIP ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

WELCOME: MEET SAINT-GOBAIN! Part 1: WELCOME eLearning Welcome programme in Boost eLearning platform is the first part of the induction program of Saint-Gobain. E-learning modules cover several areas of general knowledge and understanding of the Group. These e-Learnings are a requirement for participation in the Meet Saint-Gobain Seminar.

OBJECTIVES To create a basic understanding of Saint-Gobain and the variety of its products, policies and leadership framework.

TARGET GROUP Newcomers

CONTENT 1. Our Corporate Culture & People Development 2. Discover Our Group 3. Adhere To Our Principles & Values (required) 4. Sustainable Habitat @ SG 5. EHS at SG (required) 6. Collaboration @ Saint-Gobain (mobile app + web) 7. Corporate : IT Security Essentials

Additionally required in specific roles : (sales, purchasing etc. – separate invitation will be sent): • Compliance • Anti-Corruption • Embargo

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LEADERSHIP ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

Part 2: Meet Saint-Gobain Nordic & Baltic Meet Saint-Gobain seminar is the second part of the orientation program of SaintGobain in the Nordic and Baltic countries.

OBJECTIVES • •

To deepen the understanding of Saint-Gobain and the variety of its products, policies and leadership framework.

To offer a great opportunity to create networks between different functions and business units

TARGET GROUP •

New Cadres* who have recently joined the Group ( including promotion to Cadre).

Open to other participants upon request.

CONTENT • Pre-requisite: The Welcome-programme in Boost • Seminar agenda: • Presentations on Group Habitat strategy, HR OPEN strategy and EHS • Company/plant visits of 2 sites representing 2 different sectors

PRACTICAL DETAILS Group 1 30.-31.3.2017 Stockholm Group 2 7.-8.9.2017 Helsinki Group 3 14.-15.12.2017 Denmark Course length: 2 days Number of participants: max. 30 Language: English Cost: 400 € + travelling costs More information & registration: marjo.paakko@saint-gobain.com Registration: 4 months before

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*Cadre: French term for certain specialist or manager positions

LEADERSHIP ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

THE NORDIC & BALTIC LEADERSHIP ACADEMY The Nordic & Baltic Leadership Academy is a local training and it is a first step in the leadership training path within Saint-Gobain.

OBJECTIVES • •

To create better leadership culture within Saint-Gobain.

To offer managers tools to develop themselves as leaders and to offer networking opportunities across business units.

TARGET GROUP Managers who want to develop themselves and their ability to lead others. The training is suitable both for new and experienced managers, as well as Cadres who are planning to enter into a management position within the near future. All participants can develop from their own starting point. Delegation invite based on validated nominations from local HR.

CONTENT The training is built on Saint-Gobain Principles of Conduct and Action, Saint-Gobain Attitudes and other leadership tools. The training provides knowledge and offers practical tools for the manager to lead and motivate employees, to attain objectives as well as to develop themselves.

• • • •

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Situational leadership Change Management Delegation of duties Feedback

LEADERSHIP ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date & location: Sweden

Part 1 9.-11.5.2017 Part 2 13.-15.6.2017

Milgårdarna Veberöd

Norway

Part 1 22.-24.8.2017 Part 2 19.-21.9.2017

Hurdalsjoen

Denmark

Next group in 2018

Finland

Starting January 2017, appr. 1 day/ month

Tuusula & Vantaa

Trainer: External consultant Course length: 8 days in total, divided in 3 days + 3 days with +/- 4 weeks interval and 2 days followup session 8-12 months after the first training Format : Face to face training Number of participants: max. 16 Language: Local language Cost: Training cost 2000 € + accommodation & meals (8 days) 2000 € + travelling More information & registration: marjo.paakko@saint-gobain.com Registration: 4 months before, local HR nominates the participants

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LEADERSHIP ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

EFFECTIVE LEADER The Effective leader programme has been developed together with Nordic & Baltic, Benelux and UK Delegations and CP sector globally as an addition to the School of Management trainings. The training focuses strongly on leadership skills based on the participants own personality and team differences.

OBJECTIVES Participants will learn how to develop organisational capability through creating an engaging workplace.

Participants will develop their leadership capability by building the emotional competence required for leading teams, influencing others, and creating meaningful relations in business.

TARGET GROUP Second line managers with responsibility for leading others, either directly or through projects. Managers with five years of experience or more, who wants to develop themselves and their ability to lead others.

CONTENT Session 1: Leading through influence Deepen the self-awareness through a better understanding how triggers can impact behavior and emotions, for the manager and for others. Develop the skills to lead through influence and collaboration. It provides the tools necessary to become an effective influencer, including with remote partners.

Session 2: Developing Sustainable Teams Provide further advanced methods for effective team management and people development. The second session will include subjects like coaching skills, managing heterogeneous teams, stress and wellbeing and people development.

The participants own line manager is highly involved in the learning process.

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LEADERSHIP ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date & location: Group 2/ 2016

Part 2

24.-26.4.2017

Group 1/ 2017

Part 1 Part 2

19.-21.4.2017 14.-16.11.2017

Group 2/ 2017

Part 1 Part 2

25.-27.10.2017 In 2018

All sessions will be in Europe.

Trainer: External consultants Course length: 6 + 6 weeks blended learning before and after each session (appr. 2 h/ week) + 3 days face to face per session (part 1 & 2) Format : Blended learning + face to face training Language: English Cost: Training cost 6000 € (incl. accommodation & meals (6 days) + travelling More information & registration: marjo.paakko@saint-gobain.com Registration: 4 months before, local HR nominates the participants ”The Effective leader training was truly a different type of leadership training than I’m used to: it really made you work hard with yourself, your predominant style and consider how this affects on your team and results they are achvieving. I can honestly say that it’s the best leadersip training I’ve been to so far.”

- Nordic participant 2016

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LEADERSHIP ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

CHANGE MANAGEMENT The only thing that is permanent, is change. Change management skills are essential for managers, project managers, EHS people etc. If the context changes but you don’t take any actions to create commitment, to communicate correctly and to make people live based on the new procedures, you will soon discover that change is really difficult.

OBJECTIVES After the training partipants will understand what real change requires, how to create commitment, how to create a communication plan and how to make change last.

TARGET GROUP Middle management, EHS managers and coordinators, project managers etc.

CONTENT • • • • •

How to coordinate change How to change mindsets Thriving in constant change and how to support people in different phases of the change curve.

How to create commitment What does good communication plan include

PRACTICAL DETAILS No sessions in 2017 More information & registration on waiting list: marjo.paakko@saint-gobain.com

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LEADERSHIP ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

WCM FOR MANAGEMENT – HOW TO CREATE A NEW COMPANY CULTURE World Class Manufacturing is a great way to create effectiveness and increase productivity.

Creating a WCM based company culture requires that management and change agents can explain why it’s important and why these different WCM based actions are taken. It is not meant to be a project, but rather a everyday culture.

OBJECTIVES This training offers the background as to why WCM is needed and what can be achieved with a WCM culture. Participants will get tools on how to sell it to their organisation, how to create commitment and how to show the benefits of the WCM model.

TARGET GROUP Management team members and middle management

CONTENT -

Why is WCM needed? How do I market it and create commitment? What are the benefits and what is required to make it part of the company culture? How do I change behavior?

PRACTICAL DETAILS 1 day training. No sessions in 2017 More information & registration on waiting list: marjo.paakko@saint-gobain.com

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LEADERSHIP ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PERSONAL LEADERSHIP The feeling of always being busy is one of the biggest challenges that we face when we discuss with our people. Effective prioritizing and developing tools to stress down can help relieve this feeling. The abiliity to lead yourself is the basis for being healthy

and productive at work and to effectively lead others.

OBJECTIVES To help participants find balance and access to their personal power in a stressful environment and give tools in personal efficiency.

TARGET GROUP Line managers and employees that are struggling with prioritization and personal leadership.

CONTENT • • • •

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How to manage yourself Prioritizing Basics of mindfulness in worklife Personal efficiency

LEADERSHIP ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date: Sep 12th 2017, 9.00-17.00 Other session per country are possible upon request.

Trainer: Helena Önneby Course length: 1 day Format: Face to face training + preparatory work before and after Number of participants: 16 Language: English Location: Copenhagen Cost: 70 e + travelling More information & registration: marjo.paakko@saint-gobain.com

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LEADERSHIP ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

MAKE YOUR STRATEGY LIVE IN EVERYDAY WORK To be able to create a shared vision and make your people follow the common strategy are cornerstones in leadership and business success. Strategy implementation is much more than a PowerPoint presentation once a year. It requires true commitment and a lot of change management.

OBJECTIVES After this training participants will have a clear understanding of how to make your strategy live in everyday life and they will have a toolbox for creating true commitment.

TARGET GROUP Management team members and middle managers + other change makers.

CONTENT • • • • • •

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What does strategy work require? ”We’ve updated our strategy, how do I make people follow it?”

Tools for implementation and workshops How to create commitment in our community?

How to buy hearts and minds?

How to create culture that does not eat strategy for breakfast and vision for lunch?

LEADERSHIP ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date: Autumn 2017 Trainer: External consultant Course length: 2 days Format : Face to face training Number of participants: 16 Language: English Location: Copenhagen Cost: 1300e + travelling More information & registration:

marjo.paakko@saint-gobain.com

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LEADERSHIP ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

CORPORATE TRAININGS Corporate - School of Management The mission of the School of Management is to accompany managers as they develop their careers inside the Saint-Gobain Group, and it is recognized as an important element of Saint-Gobain's ongoing career development program for employees.

The candidates are proposed by their management during the annual people review process and validation is jointly driven by the Sectors and the Delegations.

Beyond developing various themes that are specific to each seminar, the School of Management is a place that provides opportunities to understand the corporate culture, share knowledge and network within the Saint-Gobain community.

Each training has specific scope & pre-requisites, to learn more, click the link along the training path: 1. Meet Saint-Gobain 2. New Managers 3. Operations Management 4. Advanced Management 5. International Management

Registration on Group trainings: contact your local HR

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LEADERSHIP ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

RECOMMENDED E-LEARNING MODULES IN LEADERSHIP Visit Boost eLearning platform and find these interesting elearning modules and much more!

Personal Effciency: How to boost your personal efficiency & time management?

Change Management: Changes happen constantly – with good management they can be controlled and rolled out well.

Gender Balance: Why gender balance should be management topic and how to support it?

Diversity: to serve our diversified customers, also we have to be diversified community – how to support this?

Developing leaders

For support or technical issues please contact your country Boost administrator, see page 94.

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GENERAL DELEGATION NORDIC AND BALTIC

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GENERAL DELEGATION NORDIC AND BALTIC

SALES & MARKETING ACADEMY THE MAIN PURPOSE OF SALES & MARKETING ACADEMY In 2017 Saint-Gobain will launch the strong brand activation and the very essence of Saint-Gobain brand is customer intimacy.

Sales & Marketing Academy is created to offer understanding of the customer journey and to take this journey with our customers. Marketing and sales trainings is the field that we concentrate to develop most in the coming years within the SaintGobain Nordic & Baltic Academy.

�The world of marketing has changed. It used to be about launching new products, provide techincal information, etc. Today it is all about our customers, and we need to truly understand them in order to make them choose our solutions and services.�

- Habitat Marketing Director Rikke Lildholdt

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SALES & MARKETING ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

SALES & MARKETING ACADEMY MARKETING CURRICULUM The Nordic & Baltic Delegation has recognized a few �must have� topics for marketing trainings and we have created a training path for all marketing people and for those who are dealing with customers as part of their everyday role. Marketing training path starts from understanding our customers journey and what kind of marketing actions can be used in different steps. After understanding customers, you can proceed on more specific topics in the marketing field like content marketing, design thinking and eCommerce.

Step1 Brand Activation, 1 day

Spring 2017

Step 2 Customer Journey, 2 days

Spring 2017

Step 3 Content Marketing, 1 day

Spring 2018

Step 4 Design thinking, 2 days

Spring 2018

Additional steps: Boost your sales with Virtual Design, 2 days

Autumn 2017

How to use Autodesk revit in sales and marketing, 3 days Spring 2018 Boost your sales with eCommerce, 3 days

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August 2018

SALES & MARKETING ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

SALES CURRICULUM Step1 Brand Activation, 1 day

Spring 2017

Step 2 Customer Journey, 2 days

Spring 2017

Step 3 Business Presentation – how to buy customers attention

See Communication Academy

Step 4 Negotiation skills – how to negotiate successfully after you have customers attention

See Communication Academy

Step 5 Key Account Management

Spring 2018

Additional steps:

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Boost your sales with Virtual Design , 2 days

Autumn 2017

Content Marketing, 1 day

Spring 2018

How to use Autodesk revit in sales & marketing, 3 days

Spring 2018

Boost your sales with eCommerce, 3 days

August 2018

SALES & MARKETING ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

BRAND ACTIVATION Saint-Gobain is creating a stronger brand towards our customers. This training gives an understanding of what the aim is and how to support this brand locally.

OBJECTIVES Participants will understand the new brand identity and how to use it locally.

TARGET GROUP Marketing, sales, managers who haven’t yet participated on brand workshops but are first line messengers in creating a stronger brand.

CONTENT • • • • •

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Why a strong brand is important The value of branding Different aspects of a good brand Saint-Gobain brand messages How to use the Saint-Gobain brand

SALES & MARKETING ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date: April 2017 Trainer: Morten Starup + external brand consultant Course length: 1 day Format : Face to face Number of participants: 16 Language: English Location: Copenhagen

Cost: TBD More information & registration: marjo.paakko@saint-gobain.com Registration: 2 months before

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SALES & MARKETING ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

THE CUSTOMER JOURNEY - AND HOW TO ACT ON IT? Advertising campaigns do not have the same power that they used to have. Most people are using all their effort to avoid adds and the nature of marketing has been changed dramatically. To be able to understand our customers needs fully, marketers must understand the customers journey. Only on the basis of this will it be possible to create interesting content and solutions that they might buy into.

OBJECTIVES After this training participants will understand how to create and evaluate the customer journey and how to use this knowledge in marketing.

TARGET GROUP Marketing, sales, management

CONTENT • • • •

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Learn methods on how to get knowledge about the customers Creation of a customer journey including touchpoints How to provide content that gives the customers the input they need along their journey Basics of Design Thinking: how to develop useful solutions for your customer?

SALES & MARKETING ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date: May 2017 Trainer: External consultant Course length: 2 days Format : Blended learning & 2 days face to face Number of participants: 16 Language: English Location: Copenhagen Cost: TBD More information & registration: marjo.paakko@saint-gobain.com Registration: 4 months before

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SALES & MARKETING ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

CONTENT MARKETING Content marketing is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly-defined audience — and, ultimately, to drive profitable customer action.

OBJECTIVES Participants will understand what content marketing is and learn how to create interesting content based on customer insights.

TARGET GROUP Marketing and sales employees

CONTENT • • • • •

What is content marketing?

Understand what brings value to your customers How to create interesting content?

Which media (including social media) platforms to use for different audiences?

How to set KPI’s and follow up on big data

PRACTICAL DETAILS No sessions in 2017.

More information & registration on waiting list: marjo.paakko@saint-gobain.com

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SALES & MARKETING ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

DESIGN THINKING Thinking like a designer can transform the way organizations develop products, services, processes, and strategy. This approach brings together what is desirable from a human point of view with what is technologically feasible and economically viable.

OBJECTIVES After the training participants are ready to uncover insights about the unmet needs of their target audience.

And on the basis of that generate new ideas and bring them to life as a product or service.

TARGET GROUP Marketing- , sales-, technical and R&D employees

CONTENT • How to use Design Thinking to develop your business.

• Practice skills, such as empathy and observation, to get to the heart of your business challenge or the challenge of your customers • Test your solutions with customers – learn what they really need and are willing to pay for.

PRACTICAL DETAILS No sessions in 2017.

More information & registration on waiting list: marjo.paakko@saint-gobain.com

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SALES & MARKETING ACADEMY Virtual Design Class

GENERAL DELEGATION NORDIC AND BALTIC

BOOST YOUR SALES WITH VIRTUAL DESIGN Building Information Models (BIM) are the basic way to share building objects in a digital format. The course is a basic intro to Virtual Design & Construction (VDC) and the participant will get an introduction to the information driven processes in the digitalized construction industry. The course is a combination of a 5D loop where we see how a BIM can provide data for predicting price and time and how performance based design can help us perform conceptual studies of building performance.

OBJECTIVES After having completed the course the participant will understand what can be used to improve sales and what kind of additional services we can provide to our customers to create customer loyalty.

TARGET GROUP Staff in salesforce, technical services or customer support functions working either with external stakeholders or internally as administrators of BIM or CAD activities.

CONTENT Making wiser decisions with virtual design.

• The BIM as a source of Information.

• Data management – handling the model information progression • The 5D loop. From object property to pricing and planning. Vico Software and I Two • Performance based design. Sefaira, Green Building Studio, Odeon • Presenting performance findings.

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SALES & MARKETING ACADEMY Virtual Design Class

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date: TBD Trainer: Virtual Design Specialist Nicolaj Hvid, Saint-Gobain Nordic A/S Course length: 2 days Format : Face to face training Number of participants: max. 16 Language: English Location: Copenhagen Cost: 140 € + travelling , dinner and accommodation More information: Content: nicolaj.hvid@saintgobain.com Practical information & registration: marjo.paakko@saint-gobain.com

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SALES & MARKETING ACADEMY Virtual Design Class

GENERAL DELEGATION NORDIC AND BALTIC

HOW TO USE AUTODESK REVIT IN SALES & MARKETING? Building Information Models (BIM) are the basic way to share building objects in a digital format. This course gives an understanding of BIM in the shape of Autodesk Revit.

OBJECTIVES After having completed the course the participant will be able to design a small family house and to administrate a small Revit project. The participants will also be able to model simple objects –Families- and be able to work with objects from external sources.

TARGET GROUP Staff in salesforce, technical services or customer support functions working either with external stakeholders or internally as administrators of BIM or CAD activities.

CONTENT • • • • • • • • •

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What you need to be able to model a small family house Core Concept -What is BIM – What is Revit The Revit user interface, Properties Palette and Project Browser The scope of the model- Templates ,Levels, Grids, Sections, Views Modelling basics. Walls, Openings, Floors, Roofs, Rooms Visibility controlling and setting up sheets The basics of Families Annotations Setting up sheets

SALES & MARKETING ACADEMY Virtual Design Class

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date: TBD Trainer: Virtual Design Specialist Nicolaj Hvid, Saint-Gobain Nordic A/S Course length: 3 days Format : Face to face training & pre. questionnaire Number of participants: max. 8 Language: English Location: Copenhagen Cost: 200 € + travelling , dinner and accommodation More information:

Content: nicolaj.hvid@saintgobain.com Practical information & registration: marjo.paakko@saint-gobain.com

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SALES & MARKETING ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

KEY ACCOUNT MANAGEMENT INITIATING AND MOVING THE SALES PROCESS FORWARD Traditionally a known brand, a good product or service has been a guarantee to keep your market position. Today, with a difficult market climate and increased competition, it takes a wider individual competence for the key account manager to succeed. The personal ability to move the sales process forward, to make business presentations and to handle business negotiations is crucial.

OBJECTIVES The objective of this training is to make you more confident and professional in your role as a customer contact, customer project manager or customer support engineer.

You will get tools, checklists and a clear “code of conduct” to guide you when you represent your company in business meetings.

TARGET GROUP Sales managers and directors, key account managers. Everyone working with sales and customer contacts and who needs to work methodically, professionally and goal oriented for the company to reach its sales goals. Everyone that needs a sales methodology, a structure and to use effective sales tools.

CONTENT • • • • • • • • • •

From vision and strategy to action: preparing a sales plan.

Identify and segmentating a market.

Working with new clients versus customer care of existing clients.

Booking a client meeting.

Carrying out a successful meeting.

Questioning techniques.

Argumentation tactics and execution.

Social code.

Sales psychology.

Sales process and the elements that apply. To be proactive and step up the process.

PRACTICAL DETAILS External consultant. Will be organised in January 2018 More information & registration on waiting list: marjo.paakko@saint-gobain.com

SALES & MARKETING ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

BOOST YOUR SALES WITH E-COMMERCE Most of the private customers are buying things from webshops and more and more this is coming also to the B2B side. Creating successful eCommerce requires understanding of the logic and how to use customer data and big data to boost online sales.

OBJECTIVES Participants will get an understanding of how to create successful eCommerce.

TARGET GROUP Marketing and sales people, sales developers, business developers

CONTENT What makes succesful eCommerce, how to plan a eCommerce project, how to use data analytics to boost sales, how to teach new purchasing habits to B2B customers.

PRACTICAL DETAILS Will be organised in 2018 More information & registration on waiting list: marjo.paakko@saint-gobain.com

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LEADERSHIP ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

CORPORATE TRAININGS In addition to Nordic & Baltic training offering, see also Group trainings related to Sales & Marketing: Principles of Marketing Innovation Marketing

Advanced Marketing Advanced Pricing Methods Boosting Innovation at Work Optimizing Relationship with Internal and External Clients Key Account Management and Negotiation Registration on Group trainings: contact your local HR

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SALES & MARKETING ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

RECOMMENDED E-LEARNING MODULES IN SALES & MARKETING Visit Boost eLearning platform and find these interesting elearning modules and much more!

Marketing & sales fundamentals Social media fundamentals Design Thinking Commercial negotiation Value Proposition & negotiation Digital Marketing Academy Sales toolbox For support or technical issues please contact your country Boost administrator, see page 94.

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GENERAL DELEGATION NORDIC AND BALTIC

EHS ACADEMY THE MAIN PURPOSE OF EHS ACADEMY Safety is a core value in SaintGobain. Our aim is that all our employees can work safely and return home safe and sound after each work shift. Trainings related to environment, health and safety topics are developed for managers and EHS responsibles to give tools to develop a safety culture.

EHS Training Matrix

” Safety is a fundamental value of the Group. EHS Academy trainings are always on top when considering any development needs. I’m happy to personally help in sharing this understanding and making our sites safe places to work.”

N&B EHS Manager Claus Reimann

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EHS ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

EHS FOR MANAGERS OBJECTIVES The training teaches you to identify key EHS issues in managing a Group subsidiary, gives an overview of the Group EHS policy, SG EHS standards and local legislation.

TARGET GROUP Company and Sector managing directors, regional presidents, BU managers, site managers, technical, industrial and engineering managers, HR managers, site EHS officers, coordinators and facilitators.

CONTENT The training is combined with 2 sessions: first session: EHS SG overview second session: local legislation • Presentation of Saint-Gobain Group EHS policy and main tools • EHS management • Saint-Gobain Group EHS internal rules • Legal requirements with regard to EHS

PRACTICAL DETAILS Training is organized on demand, also local groups are possible.

More information: N&B EHS Manager claus.reimann@saint-gobain.com N&B Training Manager marjo.paakko@saint-gobain.com

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EHS ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

APPLYING THE SMAT METHOD OBJECTIVES Learn the theoretical and practical basics to conducting observations and riskprevention interviews at the workplace using the SMAT method.

TARGET GROUP Management staff called upon to conduct SMATs

CONTENT • • • • • • • • •

Safety management basics Action levels and risk-prevention tools Prevention management cycle (aims, action plans, continuous improvement…)

Mobilizing middle-management Means to act on behaviour to develop a “safety culture” Analysis of origin of accidents and near-misses Safety tour methodology (observing, anticipating employee reactions…)

Workshop role-play and debriefing Exercises in the plant / on site

PRACTICAL DETAILS Training is organized on demand, also local groups are possible.

More information: N&B EHS Manager claus.reimann@saint-gobain.com N&B Training Manager marjo.paakko@saint-gobain.com

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EHS ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

EHS RISK ASSESSMENT OBJECTIVES The training teaches to identify, assess and prioritize health and safety risks according to Saint-Gobain standard “Health and Safety Risk Assessment” and the use of GAIA tool.

TARGET GROUP Business Unit-, business- and multisite EHS coordinators, site EHS officers, field EHS correspondents, health and safety committees, production managers, line management, maintenance / new works technicians

CONTENT • • • • •

Legal and regulatory aspects The role of health/safety risk assessment in the Saint-Gobain EHS management system Principles of risk analysis Assessment method for professional risks Presentation of tools currently in use in Saint-Gobain

PRACTICAL DETAILS Training is organized on demand, also local groups are possible.

More information: N&B EHS Manager claus.reimann@saint-gobain.com N&B Training Manager marjo.paakko@saint-gobain.com

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GENERAL DELEGATION NORDIC AND BALTIC

EHS ACADEMY

20 STEP EHS AUDIT TECHNIQUES OBJECTIVES The training gives theoretical and practical EHS knowledge enabling participants to carry out an audit and teaches general audit methodology.

TARGET GROUP Business Unit, business and multisite EHS coordinators, site EHS officers, EHS auditors, occupational health doctors, quality managers, production managers

CONTENT • • • • • • • •

The Saint-Gobain EHS Frame of Reference, the 20 steps, analysis of the content of the 20 steps in the Saint-Gobain EHS Frame of Reference The audit system: definition, scope, how to carry it out, classifications The different phases in the performance of an EHS audit (preparation, opening meeting, carrying out the audit, closing meeting, report) Practical aspects, documents to be requested, to be prepared and provided How the auditor should behave in different types of situation Practical example: audit of an industrial area or site Use of the practical example to simulate a closing meeting, assessed by the trainer and the rest of the group Delivery of the audit report on site before the site management

PRACTICAL DETAILS Training is organized on demand, also local groups are possible.

More information: N&B EHS Manager claus.reimann@saint-gobain.com N&B Training Manager marjo.paakko@saint-gobain.com

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GENERAL DELEGATION NORDIC AND BALTIC

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GENERAL DELEGATION NORDIC AND BALTIC

EHS ACADEMY

RECOMMENDED E-LEARNINGS IN EHS

Visit Boost eLearning platform and find out these interesting elearning modules and much more!

EHS Fundamentals - Curriculum • • • • • •

Event Analysis Introduction to the EHS Policy (EN) EHS Group Standards Introduction to energy, atmospheric emissions and climate change (EN) Introduction to Environment An introduction to risk assessment

EHS Technical Skills - Curriculum • • • • • • • •

Corporate EHS: Lock out - Tag out (LOTO) Corporate EHS: Working at Height Corporate EHS: Assessment Tools EHS Standard: Contractors EHS Standards: Toxic Risk EHS Standards: Road risks Introduction to SMAT Forklift Truck

For support or technical issues please contact your country Boost administrator, see page 94.

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GENERAL DELEGATION NORDIC AND BALTIC

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GENERAL DELEGATION NORDIC AND BALTIC

HR ACADEMY THE MAIN PURPOSE OF THE HR ACADEMY People are in the core of business success and with a competent HR function we can make miracles happen with our people.

The HR Academy is offering tools for HR professionals to be able to support our managers and develop our people to live their full potential with Saint-Gobain. The HR Academy trainings are also suitable for management teams and line managers.

�A successful company needs a strong HR community that is able to support our business, to build a solid company culture and to be able to attract the best talents to work in Saint-Gobain. The HR Academy trainings are created to offer tools to HR people to be an active player in our business development.�

- N&B HR Director Steen Vejlgaard

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HR ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

CAREER COACHING Career coaching is good way to retain and develop our talented people and offer them the possibility to visualize their future role in SG.

OBJECTIVES To give tools and training for local HR partners to hold basic career coaching discussions with employees and managers.

TARGET GROUP Nordic & Baltic HR Community

CONTENT • • • • •

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Talent Management view on why career coaching is needed?

Content of career coaching Basics of coaching, ethics and integrity in coaching Light version of the career coaching process, tools and supporting material Coaching techniques and questions to be used, role plays and practice

HR ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date: March 21st 2017, 9.00-17.00 Trainer: Helena Önneby Course length: 1 day Format : Face to face + preparatory work before and after Number of participants: 16 Language: English Location: Copenhagen Cost: 70 € + travelling More information & registration: marjo.paakko@saint-gobain.com

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HR ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

EMPLOYER BRANDING To be able to differ from our competitors we need to be able to hire the best talent in the market. To be able to attract the best talents, we need to have a strong and solid employer brand. As part of the Saint-Gobain brand activation we want to strengthen our HR communities cabability to create a strong and solid employer brand.

OBJECTIVES To create a common understanding for Saint-Gobain HR professionals, how to create and maintain a solid employer brand.

TARGET GROUP HR professionals who are responsible for recruitment and university co-operation.

CONTENT WHY? What’s the value of a good employer brand?

WHAT? What the brand means, what makes a good brand?

HOW? Numerous ways of creating employer brand: rising awareness, internal employer branding, university co-operation, recruitment process as brand building

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HR ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date: Autumn 2017 Trainer: TBD Course length: 1 day Format: Blended learning + face to face

Number of participants: 16 Language: English Location: Copenhagen Cost: TBD More information & registration on waiting list: marjo.paakko@saint-gobain.com

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HR ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

FACILITATION SKILLS Good facilitation skills are essential especially for HR people and managers. Facilitation skills are needed when we are boosting our innovation processes, helping to create new ideas for the business, helping to create strategy, giving tools to create better company culture etc.

OBJECTIVES To improve our facilitation culture in Saint-Gobain. The aim is to offer the participants facilitation tools and techniques that can be used in many different contexts.

TARGET GROUP Managers and HR professionals who need to facilitate different kinds of workshops, innovation processes, meetings etc.

CONTENT • What is facilitation? Facilitator’s role in leading the conversation.

• Facilitation techniques • Art of focused conversation.

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HR ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date: TBD Trainer: External consultant Course length: 2 days Format : Blended learning + face to face

Number of participants: 12 Language: English Location: Copenhagen Cost: TBD More information & registration: marjo.paakko@saint-gobain.com

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HR ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

BUSINESS INSIGHTS To be able to respond on business needs, you first have to be able to understand and evaluate them. Strengthen business leadership skills by developing a more holistic view of the business and its environment. Enhance strategic thinking and inspire a commercial, customer oriented mindset. Boost collaboration and alignment between functions and business units to ensure coherent and integrated strategies and plans.

OBJECTIVES • • • • • • •

Develop a holistic understanding of the business and the external / internal forces and levers that impact business performance.

Anticipate evolution of the business and develop ability to identify challenges and be proactive in proposing plans & actions Sharpen strategic thinking, commercial ‘reflexes' and financial understanding Build skills and confidence in ‘strategic conversations' - enhance credibility, impact and influence business leadership team / with key stakeholders Boost customer centricity Enhance critical thinking and decision-making skills to address business priorities Support SG managers and individual contributors in aligning their roadmaps with the objectives, strategies and priorities of SG Group / SG business

TARGET GROUP HR community, management team members, finance, IT, commercialand operations staff.

CONTENT • • • • • • • •

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Understanding customers, markets and competitors Identifying and evaluating business opportunities Crafting strategy and making strategic choices Aligning strategy and implementation plans. Measuring performance.

Questioning / challenging assumptions - developing solution that create value Market-driven prioritization and strategies for allocating resources.

Group work focused on participants' / Saint-Gobain business challenges Entrepreneurship and leadership for performance

HR ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date: TBD Trainer: Corporate training Course length: TBD Format : Blended learning and face to face Number of participants: 16 Language: English Location: Copenhagen Cost: TBD More information & registration:

marjo.paakko@saint-gobain.com Registration: 4 months before

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LEADERSHIP ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

CORPORATE TRAININGS

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HR ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

RECOMMENDED E-LEARNINGS IN HR

Visit Boost eLearning platform and find these interesting elearning modules and much more!

PeopleGroup Recruitment and induction Digital for HR Diversity Training & Development Coaching & Mentoring Job Description SG Talents Mobility Job Evaluation Employee Relations Facilitating Creativity & Innovation Annual Review For support or technical issues please contact your country Boost administrator, see page 94.

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GENERAL DELEGATION NORDIC AND BALTIC

COMMUNICATION ACADEMY THE MAIN PURPOSE OF THE COMMUNICATION ACADEMY Communication and sharing information is in the very essence of human collaboration and most of us face communication challenges everyday.

Communication Academy is offering wide range of communication trainings both for individual needs and for corporate needs.

”Communication is a difficult aspect of any company: it is highly related to people and balancing between what you want to say, how to say it, what internal and external stakeholders expect from you and how they perceive the message is complex. Luckily you can always improve your communication skills. The communication Academy gives you starting point – and practice makes you a master” - Communication Manager Morten Starup

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COMMUNICATION ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

HOW MEDIA WORKS? When working with communication and marketing we often prefer to send out, what we want to tell through mass distribution, it is how we have always done it and it is undoubtedly a good way to spread the word. However often it can be beneficial to dissect the stories and see how different angles can provide a better match of “what we want to say” with “what the media wants to say” and “how the media wants to say it”.

OBJECTIVES The workshop teaches how the press works and what optimizing and selling your stories really means.

TARGET GROUP Communication- and marketing staff, others who has the need to sell their information externally (or internally).

CONTENT Basic knowledge of how the press works and what we should know to maximize our efforts both reactively and proactively. We’ll go through what to be aware of when

framing our message both in terms of crisis handling and proactive PR efforts.

PRACTICAL DETAILS 0,5 day training. Training is organized on demand, also local groups are possible.

More information: N&B Training Manager marjo.paakko@saint-gobain.com

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COMMUNICATION ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

CRISIS COMMUNICATION In a business like Saint-Gobain that is generally low on public crisis, it can be a great chock, if a crisis occurs and you suddenly find yourself in center of the public eye – no matter the size of the crisis.

OBJECTIVES This workshop helps to look at the nature of a crisis, what to be aware of, what to do and how to do it. The participants also will look at what may happen if you don’t manage a crisis very well.

TARGET GROUP Communication people, members of management teams, spokes people, HR, other roles who should be part of a crisis team.

CONTENT Basic knowledge of what constitutes a crisis, and what to do if they come. Basic crisis theory and information, setting up a crisis organisation, and a walk-thourhg of SaintGobain expectations in this regard.

PRACTICAL DETAILS 0,5 day training. Training is organized on demand, also local groups are possible.

More information & registration: N&B Training Manager marjo.paakko@saint-gobain.com

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COMMUNICATION ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

CRISIS COMMUNICATION FOR MD´S When the crisis hits, it’s best to be prepared. No matter if it’s an environment-, a product-, an employee- or a customer related crisis, media can be merciless. This training offers practical tools how to handle media in a crisis situation.

OBJECTIVES Raise the quality of message building and execution of interviews – both critical in reactive interviews and in positive proactive interviews. After this training participants are better prepared to be in front of TV cameras and journalists when they are required to give answers in various situations.

TARGET GROUP Managing Directors and other possible spokes people.

CONTENT • •

Spokesperson training. On camera training, and message development. Mix between theory and practical training. Case exercises in front of the camera and feedback.

Crisis management in general – why it is important to handle the communication properly.

PRACTICAL DETAILS Training is organized on demand, also local groups are possible.

More information and registrations on waiting list: N&B Training Manager marjo.paakko@saint-gobain.com

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COMMUNICATION ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

LANGUAGE TRAININGS Most of the language trainings are organized locally. The Nordic & Baltic Delegation has a framework agreement with a language training provider that can offer trainings in several areas around the region. Please contact training manager marjo.paakko@saintgobain.com to find out more. Face to face trainings can be either individual or group trainings. All new starts must have approval from line manager.

Another option is to improve your language skills with LanguageBooster. There are several different languages courses available and it is possible to brush up your skills with a native teacher both over the internet and through eLearnings and get personal feedback on your progress and development areas over phone.

To start with LanguageBooster, please contact your local HR and sign in to Boost.

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COMMUNICATION ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

BUSINESS PRESENTATION SKILLS Presentation skills are essential in business: you create either trust or antitrust among your customers, stakeholders, colleagues etc. with your ability to convince them in a structured manner.

OBJECTIVES The overall goal is to enhance the ability to put forward business information to clients, stakeholders and suppliers as well as internally within Saint Gobain in a clear, convincing and structured manner. The objective is to impact the decision making process and get buy-in in different forums, internally as well as with external partners, customers and suppliers.

TARGET GROUP People who need to give presentations as part of their daily work and influence others.

Managers, sales and purchasing staff etc.

CONTENT • • • •

•

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How to structure a presentation : developing the main theme, message / punch line - making your message clear and effective, openings and closings: how to create an effective introduction and a memorable closing.

Efficient preparation: A technique for preparing a presentation. Understanding the requirements of the audience and adjusting your message and your style for maximum impact on them. How to get buy-in Visual aids : What aids to use, when to use them and how to use them for maximum effect.

Non-verbal communication: Body language, eye contact and voice – presence and energy. Becoming aware of your personal style and of how to use your body language to support your message.

Involve your audience : How to establish immediate contact with your audience and make them take an active part in your presentation. How to deliver a presentation and “tell the story” behind the facts.

COMMUNICATION ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date: May 15th-16th 2017 Trainer: External consultant Course length: 2 days Format: Face to face Number of participants: 12

Language: English Location: Copenhagen/ Malmรถ area Cost: 1350e (including training & meals) + travelling & accommodation More information & registration: marjo.paakko@saint-gobain.com

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COMMUNICATION ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

BUSINESS NEGOTIATION The ever-increasing internationalization of business calls for new skills. You will be meeting negotiators who follow a business code which may be unfamiliar to you when you negotiate in an international arena. If you are to be a successful international negotiator, you need to know the game plan and the rules that apply in order to maximize your chances of closing successful business deals, whether you negotiate customer contracts, partnership agreements or carry out international projects.

OBJECTIVES The goal of this course is to increase your negotiation skills and to make you more confident and comfortable when negotiating in an international environment. To give tools for successful negotiations within Saint-Gobain.

TARGET GROUP This is a course for anyone who works internationally with: sales and presales , people management, building and maintaining customer relations , project management, purchase of external services

CONTENT •

• • • • • • • • • • •

70

What makes a good negotiator? Establishing and maintaining personal control, confidence and credibility Objective setting, maximum and minimum goals, fallback position Understanding your counterpart : Use of SWOT, model for evaluating counterparts Question techniques : How to use the funnel question technique, targeting your questions Good listening skills : How to gather information and draw the right conclusions Persuasion skills : Step by step approach, when to move forward, when to back off Setting, using and controlling the agenda: loose enough for flexibility, tight enough for control Building relationships: understanding cultural differences and similarities Strategies for a single time negotiation or a series of negotiations The structure of a negotiation: The four-phase B.E.S.T. process Dealing with difficult situations: people and prejudices Team and individual negotiating skills : assembling skills

COMMUNICATION ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date: Octobar 12th-13th 2017 Trainer: External consultant Course length: 2 days Format: Face to face Number of participants: Max. 12 Language: English Location: Copenhagen/ Malmรถ area Cost: 1350 e (including training & meals) + travelling & accommodation More information: marjo.paakko@saint-gobain.com Registration: 4 months before

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GENERAL DELEGATION NORDIC AND BALTIC

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GENERAL DELEGATION NORDIC AND BALTIC

SPECIALIST ACADEMY THE MAIN PURPOSE OF THE SPECIALIST ACADEMY The Specialist Academy offers a wide range of specialist trainings. The common purpose of all these different trainings is to offer tools for our Saint-Gobain professionals to take their competencies even further.

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SPECIALIST ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

INTERNAL CONTROL OBJECTIVES To increase understanding of SaintGobain’s approach to internal control (the framework) and how it affects and supports your daily business.

TARGET GROUP Management, finance, HR, purchasing, sales and all other functions that are dealing with internal control.

CONTENT • Why should we have internal control in place and what are the expectations from the Group?

• What is the content of Internal Control?

• How to organise and key controls to implement.

PRACTICAL DETAILS Training is organized on demand, also local groups are possible.

More information:

Internal Control Manager jens.johansen@saint-gobain.com N&B Training Manager marjo.paakko@saint-gobain.com

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SPECIALIST ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PURCHASING METHODOLOGY OBJECTIVES The training helps to understand the Purchasing organization within Saint-Gobain, learn and apply the specific rules, the tools, the necessary controls and additionally the 6 steps of Purchasing. From analyzing the needs up to the implementation of agreements.

TARGET GROUP Newcomers in operative and in strategic Purchasing. Advanced purchasers in operative Purchasing.

CONTENT • Business Control, Quality and Claim Management • Today´s purchasing and the necessary competencies of a successful purchaser.

• Saint-Gobain Purchasing organization • Responsible Purchasing • The E-tools for Purchasing • The 6 steps of purchasing • Working Capital Improvement • Lessons learned • Transfer to the daily business PRACTICAL DETAILS No sessions in 2017.

More information: Niclas Persson N&B Training Manager marjo.paakko@saint-gobain.com

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SPECIALIST ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PROJECT MANAGEMENT OBJECTIVES Participants will have a good understanding of project management framework and how to lead people also without hierarchical power in projects.

TARGET GROUP Project leaders, project coordinators, people working in a project and part of a project team, team leaders and product managers.

CONTENT In the training the employees will develop their skills in Project Management; Setting objectives and having better and more efficient meetings, Development of your team, Risk analysis, Red/Green Light analysis and feedback.

Understand that the people working with and around the project can effect the result of the project. The employee will learn more about management and leadership, how to motivate and capture the ”drive” from your team members and how to manage Change processes – how people react and how to act.

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SPECIALIST ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date : 24.-26.10.2017 Trainer: External consultant Course length: Blended learning path 4.9.2017-12.1.2018 + 3 days face to face Format : Blended learning + face to face Number of participants: 16 Language: English Location: Copenhagen Cost: 2260 € + travelling + accommodation More information: marjo.paakko@saint-gobain.com Registration: Latest on 16.6.2017

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SPECIALIST ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

AGILE PROJECT MANAGEMENT Agile Project Management is a good project management framework when the environment is constantly changing. The Agile Project Management qualification aims to address the needs of those working in a project focused environments who want to be agile. Based on the proven fundamentals within DSDM Atern, the certification provides the ability to deliver Agile Projects in organizations requiring standards, rigor and visibility around Project Management, while at the same time enabling the fast pace, change and empowerment provided by Agile.

OBJECTIVES After the training participant is able to take a project manager role in an agile project framework and able to lead project team members to follow the correct procedures.

TARGET GROUP Seasoned project specialists who want to learn how to manage Agile projects.

The course is recommended for practicing project managers and Agile team members who wish to become Agile Project Managers.

CONTENT • What is Agile? The underpinning philosophy and principles of Agile; • Choosing the Right Approach • Agile PM The Basics - The lifecycle of an Agile project, including alternative configurations •

The roles and responsibilities within an Agile project.

•

Processes and products produced during an Agile project and the purpose of these; The techniques used and their benefits and limitations Communication Prioritization and Time boxing Agile Control Requirements and Estimating Agile Planning Foundation Examination

• • • • • • •

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SPECIALIST ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date: TBD Trainer: External consultant Course length: 3 days Format: Pre-reading + face to face + examination Number of participants: Language: English Location: Tallinn Cost: 1300 e (including materials and certification exam) + travelling + accommodation More information: marjo.paakko@saint-gobain.com Registration: 4 months before This course takes place over three days. The Foundation exam is taken on the afternoon of day three and aims to measure whether the candidate has sufficient knowledge and understanding of the Agile Project Management guidance to be able to recognise and distinguish between the key elements of the approach.

The course is interactive, with presentation sessions interspersed with group exercises and discussions. Evening consolidation and preparation work is required in order to gain maximum benefit from the course.

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SPECIALIST ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

INDUSTRIAL RISK PREVENTION Understanding our main risks, such as fire, explosion, natural disasters, etc., is necessary in many different roles. Understanding the risks makes it easier to prepare and implement the appropriate prevention programmes and the protection measures for your site.

OBJECTIVES • • •

Learn the theoretical and practical bases of risk prevention Design and implement appropriate prevention programmes Put in place protective measures inside industrial sites, in compliance with Group expectations

TARGET GROUP People in charge of prevention, maintenance, EHS, WCM, engineering, as well as site managers.

CONTENT • • • • • •

80

General principles behind identifying and managing risks of property losses Fire and explosion risk Intrusion risks and malevolence Natural risks Pre-emergency and disaster recovery planning Preparing and following-up loss prevention audits

SPECIALIST ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date: 17.-18.10.2017 Trainer: External consultant XL GAPS Course length: 2 days Format: Face to face Number of participants: 20

Language: English Location: Copenhagen Cost: 570€ + accommodation + meeting package + travelling More information: marjo.paakko@saint-gobain.com Registration: 4 months before

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SPECIALIST ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

BUSINESS CONTINUITY PLANNING The purpose of the Business Continuity Planning training seminar is to understand the benefits of Contingency and Business Continuity Planning for your organization (as defined in the Saint-Gobain Loss Prevention Manual), and to acquire the knowledge to implement and maintain an efficient BCP at your site.

OBJECTIVES • • •

Understand the benefits of a business continuity plan, Saint-Gobain expectations and methodology Assess the business risk associated with a contingency and the costs/benefits of managing that risk.

Review the expectations of your entity after the course is over

TARGET GROUP Site managers, BCP project managers (site level, BU level)

CONTENT • • • • • • •

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What is a BCP, why it is needed,and its objectives (along with the scope and definitions) BCP overview and the Saint-Gobain processes Quantifying risks, costs, benefits and probabilities Risk analysis, Business Impact Analysis and scenario identification and development BCP contribution to preventing losses Emergency / Crisis / Sales continuity Management Managing the process and your role and testing the plan

SPECIALIST ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date: 19.-20.10.2017 Trainer: External consultant Course length: 2 days Format: Face to face Number of participants: 20

Language: English Location: Copenhagen Cost: 570€ + accommodation + meeting package + travelling More information: marjo.paakko@saint-gobain.com Registration: 4 months before

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SPECIALIST ACADEMY School of Finance

GENERAL DELEGATION NORDIC AND BALTIC

FINANCE FOR NON-FINANCIAL MANAGERS OBJECTIVES In this training non-Financial managers will get understanding of financial basics, Group’s approaches and terminology.

TARGET GROUP Managers, non financial decision makers, non-financial members of management teams.

CONTENT Before the face to face training: eLearning of Company Modules in Finance Face to face training: • Group’s financial organization and finance-related activities • Basic company financial information • Different types of financial information • Performance as a concept for uniting effort and its indicators • The importance of time in financial management (decision making and financing an investment) • The Group's financial communication

The training consists role playing and grasping financial issues in various cases.

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SPECIALIST ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date: December 2017 Trainer: Corporate training, external consultant Course length: 3 days Format: eLearning and face to face

Number of participants: 20 Language: English Location: Copenhagen Cost: TBD More information: marjo.paakko@saint-gobain.com Registration: 4 months before

85

SPECIALIST ACADEMY School of Finance

GENERAL DELEGATION NORDIC AND BALTIC

PRINCIPLES OF FINANCIAL REPORTING SIF OBJECTIVES • •

To understand the fundamentals of the Group financial reporting tool To learn how to use the Magnitude software

TARGET GROUP Accounting & controlling team members, in charge of the financial reporting

CONTENT • • •

• • •

86

How financial reporting and consolidation processes are organized Financial reporting cycle: budget and reforecast / actual / others Content of monthly- and budget packages (P&L and balance sheet chart of accounts; balance sheet flows; financial ratios and key indicators; deferred taxes; consolidated accounts) The Magnitude software: data input, retrieval and import (eLearning presentation) Inputting a monthly report package Presentation of tools for financial correspondents: intranet sites: Doctrine / Consolidation and Reporting departments

SPECIALIST ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

PRACTICAL DETAILS Date: TBD Trainer: TBD Course length: 2 days Format : Face to face Number of participants: 20

15 10 5

Language: English Location: Copenhagen Cost: 300e + travelling, dinner and accommodation More information: marjo.paakko@saint-gobain.com Registration: 4 months before

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COMMUNICATION ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

HOW TO BECOME A MORE EFFICIENT TRAINER – TRAINING SKILLS FOR SPECIALISTS A trainer needs to be familiar with the basics of pedagogy – how to convey facts and explain processes in a simple, structured and logical way. As a trainer you also have to act with authority and at the same time deal with the group and the individual participants in a smooth way. Your teaching methods and the way you present yourself decide whether it will be a successful course. We supply the tools, models and techniques that make your job successful.

OBJECTIVES To give good understanding of how adults learn, how they should be taught, how to plan your trainings and get better learning results.

TARGET GROUP This is a course for anyone who has to design and carry out trainings for others.

Specialists who teach others in various topics within their own perimeter (finance, HR, internal audit, purchasing etc.), product managers, technicians and others teaching sales staff and customers how to use our products and systems etc.

CONTENT •

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Teaching methods: seven different models for structuring a presentation. The methods will help you stick to the main theme and steer the presentation towards a clear goal.

Pedagogy: how to open a course and create the right group climate; how to deal with participants in a smooth way; how to feel secure and act persuasively as a trainer.

Exercises and activities: how to make your participants take an active part in the course; how to create an interest and gain re-sponse; how to make”the experts” contribute in a constructive way. Question techniques and how to deal with weak participants who are scared of delivering the”wrong” answer.

Visual aids, participants’ questionnaires, body language, evaluations

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Identifying and developing your personal style as a trainer

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PRACTICAL DETAILS Training is organized on demand, also local groups are possible.

More information & registration on waiting list: N&B Training Manager marjo.paakko@saint-gobain.com 89

LEADERSHIP ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

CORPORATE TRAININGS Extracts from Saint-Gobain Group trainings: R&D New Researcher R&D Project Leader Integrating EHS in the innovation process Measurement and uncertainty Statistical tool for R&D Searching for and analyzing R&D information (SARI) Using functional analysis to develop new solutions Using nanomaterial with all possible safety Creativity methods and tools BOOST: Industrial property BOOST: SG Multi-Comfort house

Supply Chain - Supply Chain Management - Sales & Operations planning, demand and supply plans - APICS Certification – Basic of supply chain management - BOOST: The basics of supply chain management Purchasing Principles of negotiation Advanced negotiation Methodology to purchase raw materials Methodology to purchase capex BOOST: Purchasing e-auction BOOST: Purchasing procube BOOST: Focus on incoterms BOOST: Purchasing prosource RFX BOOST: Purchasing prosource SRM BOOST: Responsible purchasing 90

HR ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

Finance: Level I – Fundamentals and practice of the financial reporting – SIF Level I – Management control basics Level II – IFRS Standards Level II – Zoom on OWCR Level II – Zoom on margin on variable cost Level II – Zoom on prizing and optimization and the role of finance Level III – Management control advanced training Day to day management programme Discovering SG Group and finance Post IMS – Finance for executives Finance for non-financial managers I Finance for non-financial managers II BOOST: Introduction to finance Other trainings: WCM for General Managers Project Management Advanced course in management of investment projects Risk prevention in Building Distribution Risk management internal control and fraud Legal & tax BOOST: WCM Fundamentals BOOST: Digital Journey See also trainings available in: Glass University: Uniwebersity:

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SPECIALIST ACADEMY

GENERAL DELEGATION NORDIC AND BALTIC

IT TRAININGS IT trainings are mostly organized locally. Saint-Gobain Technology services (SGTS) is offering plenty of good eLearnings that are available for free for all Nordic & Baltic employees having a SG computer account .

Microsoft eLearning Portal The learning portal enables to learn at the own pace- whenever and where-ever the participant decides to learn.

Content: • Windows 7 • Office 2010: Excel, Outlook, PowerPoint, Word Language available: English/ Danish/ Swedish/ Norwegian/ Finnish

Registration : Access to the learning portal should be done when connected to SG-Net either in the office or from home using VPN access. The AD username/password is used for log-id.

Other useful information: How to set up Webex meeting This short video guide helps you to create webex meeting and save travelling costs.

Introduction to My Saint-Gobain Why & how to use My Saint-Gobain

Contact In case of technical problems: contact local SGTS helpdesk

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THINGS YOU NEED TO KNOW

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GENERAL DELEGATION NORDIC AND BALTIC

LOCAL E-LEARNING CONTACTS & BOOST ADMINISTRATORS Innovative Materials & Contsruction Products:  Denmark: Elsebeth KIRK elsebeth.kirk@weber.dk  Norway: Heidi Gulli heidi.gulli@saint-gobain.com  Sweden: Bengt LARSSON bengt.larsson@saint-gobain.com  Finland: Tiia Kuparinen tiia.kuparinen@saint-gobain.com  Estonia: Heivi SAARMETS heivi.saarmets@saint-gobain.com  Latvia + Lithuania: Ingrida KEMESIENE ingrida.kemesiene@saint-gobain.com

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GENERAL DELEGATION NORDIC AND BALTIC

LOCAL E-LEARNING CONTACTS & BOOST ADMINISTRATORS Building Distribution:  Denmark: Distribution Denmark: Gitte Fricke gitte.fricke@saint-gobain.com Distribution Nordic AB: Lene Olesen lene.olesen@saint-gobain.com  Sweden: Optimera Svenska AB: Josefin Dahlberg josefin.dahlberg@optimera.se Bevego: Barbro Sundmark barbro.Sundmark@bevego.se

Dahl & other BD companies in Sweden: Linda Barren Sundgren linda.Barren.Sundgren@dahl.se  Norway: Optimera AS: Erik Knudsen erik.knudsen@optimera.no Brodrene Dahl AS: Ellen Vold

ellen.kristine.vold@dahl.no  Finland: Tuija Saijonkivi Tuija.saijonkivi@lvi-dahl.fi  Estonia, Latvia & Lithuania: Elle Muuga Elle.muuga@saint-gobain.com 95

GENERAL DELEGATION NORDIC AND BALTIC

REGISTRATION PROCESS Registrations for all Nordic & Baltic trainings and corporate trainings are processed by N&B Training manager.

All registration should be validated by line manager and local HR before registration.

The following information is needed for the registration: -

Name SGID Business unit Job title E-mail address Manager’s name Approval date from manager (for example e-mail)

Registrations & more information: Training Manager Marjo Pääkkö, marjo.paakko@saint-gobain.com

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GENERAL DELEGATION NORDIC AND BALTIC

CANCELLATION POLICY SG Nordic & Baltic Academy & SG corporate specialist training programs  More than 2 months before the program: No cancellation fee is applied  Between 2 months and 3 weeks before the program: 30% of the total cost of the program  Between 3 weeks and 2 weeks before the program: 50% of the total cost of the program  Less than 2 weeks before the program: 100 % of the total cost of the program  No cancellation fee if a substitute is proposed SG School of Management  More than 4 months before the program: 20% of the total cost of the program  Between 4 and 2 months before the program: 50% of the total cost of the program  2 months before the program: 100% of the total cost of the program  No cancellation fee if a substitute is proposed and validated

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N&B TRAINING CALENDAR 2017 The training calendar will be updated continously. If you are interested in a training that is not mentioned here, please see the catalogue page or contact the N&B Training manager.

JAN

FEB

MAR

APR

MAY

JUN

Leadership

Leadership

Sweden part 1

Sweden part 2

Annual reviews: training needs evaluation

SIF training

Career coaching Effective leader group 1/ 2017 part 1

Leadership

Finland kick off

Business presentation

skills

Meet SG Stockholm

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N&B TRAINING CALENDAR 2017 The training calendar will be updated continously. If you are interested in a training that is not mentioned here, please see the catalogue page or contact the N&B Training manager.

JUL

AUG

SEP

OCT

NOV

DEC

Meet SG Helsinki Business negotiation

Personal leadership

Finance for nonfinancial managers

Meet the Group Nordics

Industrial risk

Meet SG Denmark

prevention

Business

Leadership

continuity

Norway part 1

planning Leadership

Norway part 2 Project mgmt

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Make Saint-Gobain the best place to learn

Publisher: General Delegation Nordic & Baltic

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