Appendix G: Trials and Service Support

Appendix G: Trials and Service Support

Trials

You can learn about Dynamics 365 trial criteria and agreement period, and sign up for trials at these links: • Sales • Customer Service • Field Service • Marketing • Finance • Supply Chain Management • Commerce • Human Resources • Remote Assist • Guides • Business Central

At any time during your trial, you can activate a subscription and keep your data and customizations. Trial support is the same as what customers receive when purchasing Dynamics 365. Premium level support options are not available during the trial period, however.

Service support

The support benefits included in subscription licenses are applicable if you license Dynamics 365 or Power Platform via an Enterprise Agreement (EA), Enterprise Subscription Agreement (ESA), Enrollment for Education Solutions (EES), Microsoft Online Subscription Agreement (MOSA), or Microsoft Products and Services Agreement (MPSA). Learn more about support options, which include: • Professional Direct Support • Unified Support (for enterprise solutions) The Microsoft Cloud Solution Provider (CSP) program enables partners to manage their customers’ success. Support for Business Central is available solely through CSP partners.