Complete Your Room Inventory Once Checked-in
Important Info
Did you get locked out?*
Speak to our Security Team call them on 0115 695 0307
Mon - Fri 5:30PM - 8:00AM
Sat - Sun All day
*Fees applicable for lost keys and fobs
24th September
7th January • 22nd April
Parcel Delivery Guests
If you have friends and family coming to visit or stayover, please notify the site team and your flatmates.
Kindly note no guests under the age of 16 are allowed to stay overnight.
Don’t forget to register with a GP (doctor) when you’re new to the city or the UK. It’s free and ensures you can get medical advice, treatment, and prescriptions whenever you need them. It’s best to register as soon as you can so you don’t have to wait until you’re feeling unwell. Rent Date Reminders:
All parcels should be delivered to the following address with your name and flat number (please use the name you booked with on your dwell account)
Dwell student living - Archer House
33-34 Castle Gate Nottingham NG1 7AW
Bring any form of ID when collecting your parcel
Insurance
While the Dwell team ensures a safe and secure environment for our residents, we are not responsible for your personal property.
Student Contents Insurance has been purchased for you under ' Howdens Insurance'.
Register with a GP
Check your coverage here
Amenities & Facilities
*charges apply
Recycle with Dwell
To help us recycle effectively, we provide various waste and recycling bins in Castle Gate Haus. Please separate your waste within your studio or flat before disposing waste:
Fire Safety
We want to make sure you enjoy yourself whilst you stay with us and make sure you aren’t causing any accidental safety issues within your residence. We've dropped a few tips below in regards to healthand safety within your new home.
Knowing Your Assembly Point
For Castle Gate Haus this is outside St Nicholas Church the fire procedure is also on the back of you bedroom door.
Here are some tips:
• Do not tamper with or prop open fire doors
• Do not leave your cooking unattended
• Do not cover the heaters in the bedroom with wet clothing
• Do not overload plug sockets or extension leads
• Do not cover extension leads with clothing or other items
Report any faults to our maintenance team either by visiting the reception, reporting on the Dwell Student Portal or by emailing castlegate.haus@dwellstudent.co.uk
If You Hear The Alarm:
When you hear the fire alarm activating, you should vacate the property immediately.
Castle Gate Haus operates a one out all out policy.
Fire Drills and Testing
Fire Alarms are tested every Thursday afternoon.
Fire Drills are planned throughout the year. The site team will notify you via email before a drill is due but will not disclose the date or time.
Settling into uni life
