Important Info
Did you get locked out?*
Speak to our Security Team call them on 0191 737 1109
Mon - Fri 5:00PM - 10:00AM
Sat - Sun All day
*Fees applicable for lost keys and fobs
Parcel Delivery Guests
If you have friends and family coming to visit or stayover, please notify the site team and your housemates.
Kindly note no guests under the age of 16 are allowed to stay overnight.
Don’t forget to register with a GP (doctor) when you’re new to the city or the UK. It’s free and ensures you can get medical advice, treatment, and prescriptions whenever you need them. It’s best to register as soon as you can so you don’t have to wait until you’re feeling unwell. Rent Date Reminders:
24th September
7th January
22nd April
All parcels should be delivered to the following address with your name and flat number (please use the name you booked with on your dwell account)
Dwell student living - Garth Heads
Jubilee Road
Newcastle Upon Tyne NE1 2JE
Bring any form of ID when collecting your parcel
Insurance
While the Dwell team ensures a safe and secure environment for our residents, we are not responsible for your personal property.
Student Contents Insurance has been purchased for you under ' Howdens Insurance'.
Register with a GP
Check your coverage here
Dwell Property Guide
Amenities & Facilities
GROUND FLOOR BLOCK A
Social Space
Open 24/7 - please be mindful of noise after 11pm
Games Area
Pool table, darts board, games consoleplease be mindful of noise after 11pm
GROUND FLOOR BLOCK E
Gym
Open 24/7
COURTYARD
Laundry Room
Download The Circuit Laundry App
Bike Storage Area
OFF JUBILEE STREET
Car Park*
Please note limited availability
*charges apply
Recycle with Dwell
To help us recycle effectively, we provide various waste and recycling bins in Garth Heads. Please separate your waste within your studio or flat before disposing waste: Cardboard
Fire Safety
We want to make sure you enjoy yourself whilst you stay with us and make sure you aren’t causing any accidental safety issues within your residence. We've dropped a few tips below in regards to healthand safety within your new home.
Knowing Your Assembly Point
For Garth Heads this is outside Sallyport House on Tower Street the fire procedure is also on the back of you bedroom door.
Here are some tips:
• Do not tamper with or prop open fire doors
• Do not leave your cooking unattended
• Do not cover the heaters in the bedroom with wet clothing
• Do not overload plug sockets or extension leads
• Do not cover extension leads with clothing or other items
Report any faults to our maintenance team either by visiting the reception, reporting on the Dwell Student Portal or by emailing garthheads@dwellstudent.co.uk
If You Hear The Alarm:
When you hear the fire alarm activating, you should vacate the property immediately.
Garth Heads operates a one out all out policy.
Fire Drills and Testing
Fire Alarms are tested every Tuesday morning.
Fire Drills are planned throughout the year. The site team will notify you via email before a drill is due but will not disclose the date or time.
Settling into uni life
