¡This month we present to you the "Story of Don Rafael"!

www.visualiza.org.gt

MEET DON RAFAEL’S

STORY

Don Rafael, a courageous and determined patient who has faced the challenge of primary open angle glaucoma with determination.

Although he has lost his vision, he has looked for options to improve his quality of life and has found in Visualiza Clinics a place of support and visual rehabilitation.

Don Rafael, 77 years old, has learned to use an application to help him move around in a safer way. This tool has given him more confidence and has allowed him to enjoy social meetings and he has also learned to know better the position of his food and to avoid throwing away food utensils at mealtime.

www.visualiza.org.gt

In addition, the use of recommended magnification and assistive glasses has improved his ability to read and view screens, such as his cell phone and computer. Rather than limiting his activities, Don Rafael has seen this process as a challenge.

“With the loss of my vision, I am able to move forward, and it has helped me socialize better at meetings with my friends.”

WE ADMIRE DON RAFAEL FOR HIS COURAGE AND EFFORT

His story inspires us to continue promoting access to vision rehabilitation services and supporting people facing visual challenges.

www.visualiza.org.gt

NEW

VISUALIZA CLINICAL LABORATORY At Visualiza, we are proud to share that we continue to grow and offer comprehensive care to our patients, ensuring their accessibility in one place. During the month of May we have completed the installation of the clinical laboratory in our Diabetic Center, which allows us to provide an even more complete service to our patients.

In our constant commitment to improve and provide a high quality service, we greatly value the opinion of our patients. That is why we conducted surveys with the objective of measuring the satisfaction of those who visit us.

This data collected has provided us with valuable information that will help us in managing improvements in our clinics.

www.visualiza.org.gt

VISUALIZA

VISION CENTERS In our vision centers, we continue to bring visual health to a greater number of people. During the month of May, different evaluations and activities were carried out in different parts of the country, with the objective of promoting the importance of taking care of eye health and providing specialized attention to those who need it.

COBÁN VISION CENTER

At the Cobán Vision Center, a day of recruitment for surgical interventions was held, inaugurating the operating room and performing cataract and pterygium extraction procedures.

www.visualiza.org.gt

HUEHUETENANGO VISION CENTER

We are pleased to announce that we recently held a follow-up day for postoperative patients in the operating room of our Vision Center in Huehuetenango. This day was of great importance, as it marks the first day of surgery performed at the Huehuetenango facility.

ESCUINTLA VISION CENTER

Ophthalmological evaluations at the La Ceiba school, aimed at both teachers and children. The main objective of these evaluations was to detect any refractive defects in the children and determine if they needed to use glasses to correct their vision. A complete eye evaluation was also performed on the teachers and they were provided with the necessary referral to the Vision Center in Escuintla.

In addition, an ophthalmology day was also organized in Nueva Concepción in order to identify patients with visual diseases. During this day, comprehensive evaluations were carried out to detect different eye conditions and the necessary referrals were provided according to each patient’s needs. Those who required treatment or more specialized care were referred to our headquarters in zone 9 or to the Vision Center, where they will receive the appropriate care from our professionals.

www.visualiza.org.gt

MAZATENANGO VISION CENTER

Recently at the Mazatenango Vision Center, we carried out different outreach activities including San José La Máquina, with the purpose of identifying people who require visual health care.

We also conducted vision health days focused on students at El Progreso School and CODECI School.focused on students at El Progreso School and CODECI School.

CHIMALTENANGO VISION CENTER

During the course of the month, several workshops were held at the Chimaltenango Vision Center, aimed at informing the parents of the students of the Chimaltenango Federal School about the importance of eye health. Different strategies were used to disseminate the message, such as flyers, informative posters, and perifoneo in key points of the city of Chimaltenango, in order to publicize the day and encourage parents to take their children and school teachers to be evaluated.in order to publicize the day and encourage parents to take their children and school teachers to be evaluated.

www.visualiza.org.gt

COMMUNITY

OUTREACH ACTIVITIES Our community outreach days aim to reach low-income populations that lack access to eye care. We strive to reach remote locations and communities that face difficulties in accessing ophthalmological services.

Recently, we held an eye exam at Hogar Villa de los Niños in zone 6.

The purpose was to detect possible visual problems. In addition, glasses were provided to those children who needed them. This initiative seeks to improve the quality of life of the children and support their educational development.

Day for children with disabilities in Santiago Cubulco, a municipality in the department of Baja Verapaz. This initiative is of great importance because it provides an opportunity to improve the visual health and quality of life of these children.

Likewise, our team went to the east of the country, specifically to the municipality of San Luis Jilotepeque in the department of Jalapa, with the objective of promoting eye health in the community and providing support to those in need. During this day, patients were recruited for pterygium and cataract surgeries.

www.visualiza.org.gt

XELA CLINIC Eye care day for children of Aldeas Infantiles Rudolf Walther children’s home located in the municipality of Salcajá in the department of Quetzaltenango. During this day, the children received visual examinations, diagnoses and treatments necessary for their visual health. It is essential that children in these vulnerable situations have access to eye care services, as good visual health is essential for their development, learning and overall well-being.

www.visualiza.org.gt

TRAINING AND

DEVELOPMENT

Training on the art of customer service,

01

02

03

aimed at managers and receptionists of vision centers, with the objective of understanding how good customer service impacts on the perception of the company, implementing techniques of a complete customer service.

Chat bot workshop: improving customer service through automatic messaging, aimed at vision center managers and receptionists. The objective of this workshop is to familiarize them with an innovative tool to provide excellent patient service, reduce response times and take full advantage of the functionalities of the new Chat Bot.

Basic photography with cell photography workshop, aimed at members of the day team. Its objective is to teach essential techniques to know how to handle the cell phone camera, adjusting light, contrast, filters and colors that make up a photographic scene. Thus achieving a better picture taking of important cases during the conference to document success stories.

www.visualiza.org.gt

04

05

06

Social and business responsibility conference, aimed at: managers and human talent assistants. The objective of this conference is to provide them with knowledge about the importance of social and corporate responsibility, as well as the positive impact it can have on society. We also saw the feasibility of implementing these practices in our institution.

Training on communication in difficult times, aimed at: Clinic Administrators with the objective of acquiring tools for constructive feedback to collaborators and using the mistakes made in opportunities for improvement.

Training on the impact of training and human development on the results of the organization, aimed at: training assistant and human talent assistant, explaining the impact of training and development of employees in the results of the organization, since through it, it is achieved that employees enhance their skills and work skills, generating an individual and collective benefit that improves and grows Visualiza.

www.visualiza.org.gt

07

08

09

Training on office 365 and digital transformation, how to make the most of it, aimed at IT department staff.

Implementing tools that help us to improve processes and positively impact the internal customer experience.

Training and workshop on strabism, directed to Ophthalmologists, with the objective of informing on how to diagnose strabismus, its causes and strabismus associated with special syndromes, to provide updated information to doctors on strabismus, causes, diagnosis and treatment.

SAP optics and laboratory conference, directed to the laboratory, optical and cashier team, with the objective of improving the process of hoop transfer, contact lens sales orders and the flow of finished products in our optical and laboratory departments. This workshop aims to provide knowledge and tools necessary to standardize and streamline the process of transferring the finished product, in order to deliver it in an efficient and timely manner to the patient.

www.visualiza.org.gt

www.visualiza.org.gt