TRAINING AND DEVELOPMENT

Continuing with the development of our collaborators, various workshops, trainings and conferences were held; which potentiate the skills of each one in their different work areas.

01 02

Patient care: handling difficult situations. Workshop aimed at medical assistants, opticians, counseling, administrators, reception, call center, cash register, hospital manager and marketing. With the aim of providing tools to employees to be able to care for patients in complex or difficult situations.

Pneumatic retinopexy, causes and management of hemovitreous. Aimed at all medical personnel, with the aim of understanding and performing the pneumatic retinopexy procedure safely and effectively, identifying the causes and managing cases of hemovitreous in patients. 03

Marketing and strategic communication. Workshop aimed at: marketing and design. This workshop has the objective of developing strategic communication skills to attract new clients to visualize clinics. Providing tools to effectively apply communication strategies in the business environment, in order to achieve a competitive advantage, increase brand visibility, attract new patients and strengthen relationships with existing ones.

04 06

Taking points and reference rings according to graduation. Aimed at optics and optometry with the purpose of providing information to collaborators on precise measurements and references for the correct mounting of the lenses in the frames that our patients select, allowing the correct mounting and alignment of the lenses in the selected rings, ensuring a clear vision. quality and comfortable for the patient.

05

Performance evaluation. Workshop aimed at visualize leaders, providing tools and techniques to visualize leaders to evaluate the performance of their collaborators and thus improve productivity at the organizational level, training leaders and supervisors in effective techniques and strategies to carry out an evaluation of fair, objective and constructive performance, which promotes the professional development of its collaborators and contributes to the growth and success of its team.

Diabetes and metabolic syndrome update. Directed to all medical personnel. With the objective of recognizing the mechanisms of vascular damage and knowing the evolution of diabetes treatment, achieving an understanding of the disease over time, knowing the rate of diabetes in the world and specifically in Guatemala.

Update meeting. Aimed at all physicians to establish strategies for the management of pediatric patients and pterygium surgeries. Update preoperative and anesthesia considerations and know the operating room regulations. 07

08 09

Classification of solid waste. Aimed at ophthalmologists, to contribute to the environment and compliance with regulation 164-2021 on solid waste and its implementation in Guatemala.

Labor and accounting documentation. Aimed at finance, to update information on the management of accounting issues related to payroll and legal regulations and to understand the importance of labor and accounting documentation and its impact at a legal level.