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COMMUNITY LIVING GUIDE

MUDON Al Ranim

Welcome home to Al Ranim, Mudon

Table of Contents Welcome To Your Community �� 2 About Dubai Holding Community Management �� 4 Discover Your Community ��6 Supporting Your Home After Handover �� 7 Move In To Your New Home ��9 Shaping Your Everyday Living �� 12 Let’s Get Started ��14 Planning Improvements To Your Home �� 15 Looking After Your Community, Together �� 17 Home Maintenance and Improvement Guidelines �� 19 Supporting Your Safety At Home �� 22 Enjoying Your Community Spaces �� 23 Exploring Your Neighbourhood �� 25 Community Living Made Easy �� 28 Supporting Our Community Standards �� 30 Understanding Your Community Charges ��34 Paying Your Community Charges, Made Easy................................................. 36 Moving Out With Ease �� 38 Bringing Your Community To Life �� 40 Stay Connected With Us ��42 Frequently Asked Questions.......................................................................... 43 Glossary �� 49

Your Community Journey

Welcome Home

Beyond Your Doorstep

Before You Move In

Living Together In Harmony

Getting You Settled In

Understanding Your Community Charges

Living Connected

Moving Out With Ease

Taking Care of Your Home

Staying Connected

Life In Your Community

References and Resources

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

Welcome to Your Community Dear Resident, Welcome to Al Ranim, Mudon

LIVING CONNECTED

It is a pleasure to welcome you to your new home. Blending heritage charm with modern living, Al Ranim offers a thoughtfully designed community set within lush green landscapes that seamlessly blend with modern architecture, the community offers a sense of natural luxury with open, inviting spaces.

TAKING CARE OF YOUR HOME

As you begin your journey in Al Ranim, this guide is here to help you feel informed, connected and at home. Whether you are settling into your new home, exploring community amenities or accessing services and support, you’ll find everything you need to feel connected, informed and at home. With a range of family-friendly amenities, green spaces and convenient access to retail and everyday essentials, Al Ranim supports a balanced lifestyle centred around comfort, wellbeing and community living.

LIFE IN YOUR COMMUNITY

As you settle in, we encourage you to explore your surroundings, connect with your neighbours and enjoy the many experiences the community has to offer. We look forward to being part of your journey here. Warm Regards,

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

BEYOND YOUR DOORSTEP

Francis Giani Chief Executive Officer

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

Al Ranim is not just a place to live, it is a lifestyle experience.

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

About Dubai Holding Community Management Dubai Holding Community Management (DHCM) is an integrated, customer-centric community management company committed to creating sustainable, well-managed communities that inspire a strong sense of belonging.

LIVING CONNECTED

We oversee the operation and upkeep of shared spaces and essential services, including landscaping, cleanliness, security coordination and facilities management, ensuring your community remains safe, well maintained and consistently operating to a high standard.

TAKING CARE OF YOUR HOME

At Dubai Holding Community Management, we are committed to supporting residents and ensuring a seamless community living experience. While we manage and maintain the community’s common areas and shared services, matters relating to property construction, structural defects, warranties and defect liability periods are managed by the respective developer. Our approach is guided by a focus on resident experience, efficient service delivery and continuous improvement, supported by technology and community engagement initiatives.

LIVING TOGETHER IN HARMONY

BEYOND YOUR DOORSTEP

LIFE IN YOUR COMMUNITY

Through our vision, Building Tomorrow Together, we are committed to delivering communities that are well managed, connected and designed for long-term value.

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

Standards that help maintain our communities

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

Discover Your Community About Al Ranim

LIVING CONNECTED

Welcome to Al Ranim, Mudon, a gated residential community where contemporary living is complemented by lush green landscapes, open surroundings and a strong sense of neighbourhood connection. Designed to offer a balanced lifestyle, the community brings together modern homes and thoughtfully planned outdoor spaces that encourage relaxation, recreation and everyday family living.

TAKING CARE OF YOUR HOME

The homes at Al Ranim are thoughtfully designed to reflect modern lifestyles, combining spacious layouts with refined interiors and a seamless connection to outdoor spaces. Whether you reside in a three- or four-bedroom or townhouse, each home features well-planned living areas, generous outdoor spaces and contemporary finishes that provide comfort, functionality and a welcoming sense of home.

LIFE IN YOUR COMMUNITY

At the heart of the community is a diverse range of amenities designed for both relaxation and activity. Residents can enjoy landscaped parks, community pools, walking and cycling paths, tennis and basketball courts and dedicated play areas for children. Shaded outdoor spaces, family picnic areas and expansive green open spaces further encourage an active lifestyle and opportunities to connect with family, friends and neighbours. Al Ranim is ideally located within the established Mudon master development, with convenient access to Al Qudra Road (D63) and Emirates Road (E611), ensuring residents remain well connected to key destinations across Dubai.

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

BEYOND YOUR DOORSTEP

As you begin your journey at Al Ranim, we invite you to experience a community where thoughtfully designed homes and vibrant surroundings come together. From its tranquil green landscapes to its well-connected location, Al Ranim is designed to support a comfortable lifestyle and create lasting memories in your new home.

Supporting Your Home After Handover Defect Liability Period

Following the handover of your townhouse in Al Ranim, your home is covered under a Defect Liability Period (DLP), managed by Dubai Holding Real Estate (DHRE). The DLP is in place to ensure that any construction-related defects identified after handover are addressed in a timely and efficient manner.

Dubai Holding Real Estate (DHRE) – Your DLP Support

During the Defects Liability Period (DLP), our affiliated team at DHRE is responsible for addressing and rectifying any defects related to the original construction and handover condition of your home.

What is covered ▶ Finishing items such as paintwork, carpentry and fittings ▶ Plumbing or drainage issues related to the original installation ▶ Electrical faults associated with base build works ▶ Air conditioning, ventilation or cooling-related issues linked to initial installation ▶ Drainage blockages or infrastructure issues present at the time of handover ▶ Manufacturing defects or installation-related issues affecting mechanical, electrical or sanitary systems

What is not covered ▶ Normal wear and tear or natural material ageing ▶ Damage caused by misuse, neglect or third parties ▶ Delays in reporting defects that result in further damage ▶ Blockages or issues caused by regular usage over time ▶ Secondary or consequential damage (e.g. damage to furniture or décor) ▶ Consumables and minor maintenance items ▶ Alterations or modifications carried out after handover and any related third-party contractor work ▶ Issues resulting from lack of routine or preventive maintenance ▶ Installation or performance of appliances not provided by the developer ▶ Matters related to external authorities or service providers (e.g. DEWA, district cooling, telecom providers, fire safety systems)

▶ Design-related concerns or preferences

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN LIVING CONNECTED

Raising a request Defects should be reported through the designated DLP channels provided at the time of handover. To raise a service request, you may contact the team via:

TAKING CARE OF YOUR HOME

▶ Phone: 800 DPUAE (37823) ▶ From outside the UAE: +971 4 871 3700 To support a prompt resolution, residents are encouraged to share clear details of the issue along with suporting photographs, where applicable. Once a request is logged, the team will review the request and confirm the next steps or schedule a service appointment.

LIFE IN YOUR COMMUNITY

Access to Your Home We require residents to provide access to their property, where necessary, to allow inspections and completion of any required remedial works. In some cases, access to external or adjacent areas may also be required to facilitate repairs.

BEYOND YOUR DOORSTEP

After the Defect Liability Period Once the Defect Liability Period ends, certain components within your home may continue to be covered under individual manufacturer warranties. You may refer to the warranty documents provided in the handover pack for details on coverage, terms and contact information. To proceed with a warranty claim:

LIVING TOGETHER IN HARMONY

▶ Confirm coverage with your preferred service provider ▶ Submit the required technical report directly to the warranty provider for further processing To ensure continued validity, residents are encouraged to maintain installed equipment in line with the manufacturer’s guidelines.

UNDERSTANDING YOUR COMMUNITY CHARGES

Dubai Holding Community Management - Community Services and Support Dubai Holding Community Management (DHCM) oversees the ongoing management and maintenance of the community’s shared spaces and services, including:

▶ Maintenance of common areas and community infrastructure ▶ Landscaping, streets and public realm upkeep ▶ Community services, compliance and resident support

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

Requests relating to construction defects within your villa or townhouse during the DLP fall under the scope of DHRE and should be raised through the designated DLP process. DHCM remains available to support residents with all community-related services and enquiries.

Move in to Your New Home A Move-in Permit is essential and required before your move-in and without it, access may be restricted or denied. Once issued, your Move-in Permit issued via email is valid for 10 days from the date of issue. This needs to be presented to the community security at the time of move-in.

Download and sign in to your community app.

Navigate to the Move-In Permit section and start your application.

Enter the required details, including resident and moving company information.

Select your preferred move-in date and submit your request.

Receive your approved Move-In Permit via the app and/or email.

Present your approved permit on the day of your move to complete the move-in process.

Terms and Conditions Permit Validity and Documentation

▶ Submit your move-in request at least 24 hours in advance. ▶ The Move-In Permit is valid only for the 10-day period stated on the permit. ▶ Present your Emirates ID, Title Deed/Ejari (as applicable) and the approved Move-In Permit to community security on the day of your move.

▶ The moving company must also present the approved permit before access is granted. ▶ Moving companies must comply with all community access and security requirements.

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN LIVING CONNECTED TAKING CARE OF YOUR HOME LIFE IN YOUR COMMUNITY BEYOND YOUR DOORSTEP

Move-In Schedule

▶ Move-ins are permitted from Monday to Saturday, 8:00 AM – 6:00 PM. ▶ Noisy works are permitted between 9:00 AM – 1:00 PM and 3:00 PM – 5:00 PM, Monday to Saturday. ▶ Move-ins and noisy works are not permitted on Sundays or public holidays.

LIVING TOGETHER IN HARMONY

During the Move

UNDERSTANDING YOUR COMMUNITY CHARGES

▶ Appropriate floor protection must be provided in all common areas during the move. ▶ Keep common areas clean and ensure all waste is removed and disposed of appropriately after the move. ▶ Park vehicles only in designated parking areas and comply with community speed limits. Resident Responsibilities

▶ Units are for single-family occupancy only. Sharing is not permitted. ▶ Ensure guests, contractors and moving companies comply with community access, security requirements and the Community Rules and Regulations.

Safety and Liability MOVING OUT WITH EASE

▶ Residents and moving companies are responsible for following all safety requirements during the move. ▶ Residents and moving companies are responsible for any damage caused to common areas during the move-in process.

▶ Dubai Holding Community Management is not liable for accidents or injuries during the move-in process. Non-Compliance

REFERENCES AND RESOURCES

Al Ranim / Community Living Guide

STAYING CONNECTED

▶ Failure to comply with these requirements may result in access being denied or applicable penalties being imposed.

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

Shaping Your Everyday Living Keys and Locks

LIVING CONNECTED

Your home is fitted with door locks and keys, with two sets typically provided at the time of handover. Duplicate Keys For your privacy and security, Dubai Holding Community Management does not retain duplicate keys for any property.

TAKING CARE OF YOUR HOME

Changing Locks Residents may arrange for lock changes if required. Kindly ensure that Community Security is informed in advance for verification purposes. The owner or resident should be present during the process or provide an authorisation letter if required.

LIFE IN YOUR COMMUNITY

Water and Electricity

Water and electricity services are provided by the Dubai Electricity and Water Authority (DEWA). To activate your account, please contact +971 4 601 9999 or visit www.dewa.gov.ae.

Telephone, TV and Internet connections

LIVING TOGETHER IN HARMONY

BEYOND YOUR DOORSTEP

Your home is pre-wired to support telephone, television and internet connectivity. Service availability and providers may vary. To activate new connections or transfer existing services, residents are advised to contact their preferred telecommunications provider directly.

Visitor parking bays must not be used for long-term parking. The parking of trailers, jet skis, caravans or similar vehicles within visitor parking bays is strictly prohibited.

MOVING OUT WITH EASE

Garbage Disposal

Household waste and recyclables should be disposed of in the designated bins provided. Residents are requested to follow the community’s waste segregation guidelines and place waste outside in accordance with the collection schedule communicated for the community.

Al Ranim / Community Living Guide

STAYING CONNECTED

Residents are requested to use the designated parking spaces allocated to their home. Kindly ensure that family members and visitors follow all community parking guidelines.

REFERENCES AND RESOURCES

Parking

UNDERSTANDING YOUR COMMUNITY CHARGES

USEFUL TIPS

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

Let’s Get Started

LIVING CONNECTED

Download the Dubai Properties app to easily access community services and manage your day-to-day needs.

MOVE-IN/ MOVE-OUT

QUICK PAY

BOOK COMMUNITY AMENITIES Reserve a tennis court or multi-purpose hall and receive instant confirmation.

MINOR MODIFICATIONS Reqest a minor modification NOC for non-structural changes.

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

Instantly settle service charge dues for quick transactions.

STAYING CONNECTED

MOVING OUT WITH EASE

APPLY FOR ACCESS CARDS Secure hassle-free access with access cards through quick easy steps.

Your home. Your community. Now closer than ever.

www.eservices.dp.ae

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

Schedule and manage your move-in or move-out process with just a few taps.

BEYOND YOUR DOORSTEP

LIFE IN YOUR COMMUNITY

TAKING CARE OF YOUR HOME

A seamless way to live in your community, with features designed to bring ease, connection and comfort to everyday life.

Planning Improvements To Your Home APP PERMIT Type of visitor

Contractors f or Longer Works (minor modifications)

Major Maintenance Works & Architectural Changes

Type of Access

Valid for Seven Days

Short Term / Long-Term Access Permit (Developer NOC and additional approvals required)

Nature of Visit

Covers minor modification works that continue for two to seven days with repeated access and involves tools, noise and/or materials.

Covers major modification works that affect the structure, layout, building systems or external appearance of the home and require formal approvals before commencement.

Who and What are Included

Indoor painting

Flooring (dry areas)

Minor electrical works (additional sockets)

Joinery upgrades

Internal carpentry

*External CCTV installation (for villas)

AC repairs/ replacement

Smart home installations

Kitchen/bath fixtures

Light-weight planter installations

How to Gain Access

*External CCTV cameras must not overlook common areas or neighbouring villas.

Internal Major Works Kitchen or bathroom redesigns

Internal partition construction or removal

Structural modifications

Bathroom remodelling

Electrical load upgrades

False ceiling works involving MEP or fire systems

HVAC upgrades*

Plumbing modifications affecting common services

*HVAC Upgrades or modifications exceeding the apartment’s designed cooling capacity are not permitted Architectural & Landscape Changes Balcony modifications

Any works affecting common areas or building systems

Window or façade-related modifications

Structural modifications

▶ Apply for the Minor Modification Permit via your community app* before the works.

▶ Obtain a Major Modification Works NOC from the Developer through your Community App.

▶ Present the permit, proof of employment and valid ID proof on the days of visit.

▶ Submit the approved documents to support@dubaiholdingcm.ae to apply for a Major Modifications Work Permit. No works would commence until the Major Modifications Work Permit has been issued.

*Available on your community app.

▶ Obtain the required approvals from Dubai Development Authority.

▶ Following permit approval, contractors must obtain gate passes from the community security for all personnel requiring access by providing the below documents for gate pass issuance: ▶ Developer NOC ▶ Major Modifications Work Permit ▶ Contractor Trade Licence ▶ Emirates ID copies of personnel requiring access ▶ Where subcontractors are engaged, additional supporting documentation (a letter of appointment, contract or similar document confirming the relationship between the principal contractor and subcontractor for the project) will be required.

Additional Permits Required Delivery of heavy materials, use of cranes, lifting equipment, heavy machinery or similar equipment are not covered under the Major Modifications Work Permit and require separate permits, approvals and access arrangements.

What’s not allowed ▶ Unauthorised structural modifications ▶ Façade alterations ▶ Balcony enclosures ▶ Installation of satellite dishes

Working hours Monday to Saturday, 8 AM to 6 PM Noisy work hours: 9 AM to 1 PM, 3 PM – 5 PM No work on Sundays, public holidays (except emergencies)

▶ External AC installations ▶ Works affecting common building services ▶ Modifications to fire and life-safety systems ▶ Installation of equipment within common areas ▶ Heavy items placed on balconies beyond approved load limits

Permits for moving-in/out require separate requests that can be applied via the app*. *Available on your community app.

WELCOME HOME

Contractor & Visitor Access Guide

GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

Whether you’re welcoming a visitor, arranging a repair or planning improvements to your home, this guide will help you understand the required access procedures, approvals and community requirements.

with security/concierge desk or community gate Everyday Visitors

Same-Day Access

Covers works completed in a day. Not Allowed: Continuous work/modifications over multiple days.

Covers short-term, r outine, non-construction, non-technical visits.

Installation/removal (furniture, appliances )

Pest control providers

Handyman services

Cleaning staff

Housemaids

Household staff (nurses, caregivers)

Babysitters, nannies

Domestic staff

Deliveries (food, courier, furniture, appliances)

Holiday home guests

Insurance assessors

TAKING CARE OF YOUR HOME

Family and friends

LIFE IN YOUR COMMUNITY

Urgent maintenance crew ▶ Electrical ▶ Plumbing ▶ AC servicing

Internet, telecom technicians

Valuation inspectors

BEYOND YOUR DOORSTEP

Emergency personnel ▶ Police ▶ Ambulance ▶ Firefighters

LIVING CONNECTED

Short-repairs / Installations

▶ Present valid ID proof at the security/concierge desk or community gate on the day of visit.

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

▶ No permits are required

Terms and Conditions

▶ Prior approval is required before commencing any works. ▶ Protect common areas and shared infrastructure. ▶ Residents are responsible for any damage resulting from works. ▶ Debris and materials must be removed upon completion. ▶ Observe approved working hours at all times and park in designated areas only. ▶ Hazardous or flammable materials are prohibited.

Permit approval does not guarantee access to the community. Community Security may verify contractors, workers, materials and supporting documentation before granting entry. Access may be denied, revoked or suspended if permit conditions, security requirements or community rules are not met.

STAYING CONNECTED

▶ Approved permits and supporting documents must be available during works.

Disclaimer

Approval requirements, supporting documentation, fees, processes and timelines may change from time to time based on developer, regulatory or operational requirements.

▶ Photography and videography in amenities require prior approval. ▶ Non-compliance may result in denied access, suspension of works or penalties.

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

▶ Follow community rules and regulations at all times. ▶ Valid ID must be carried and presented upon request.

Looking After Your Community, Together Below is a quick overview of key responsibilities to help you manage your villa/townhouse and contribute to a well-maintained community.

Area of Interest

Homeowners/Resident’s Responsibility

Dubai Holding Community Management’s Responsibility

Things to Remember

During Move-In

Residents are responsible for any damage caused to common areas during the move-in process, whether directly or by the appointed moving company. Please ensure all areas are kept clean after use.

If damages are not caused by the resident, repairs to common areas will be handled by DHCM.

Coordinate with your moving company to ensure proper supervision. Remember to apply for your move-in permit through the community app.

Inside Your Home

Maintaining your villa or townhouse, including repairs and upkeep, is the homeowner’s responsibility.

DHCM maintains shared spaces and common area assets within the community.

You may wish to engage a professional maintenance provider to support regular upkeep and repairs.

Water and Electricity

Utility connections within your home, along with related charges, are the homeowner’s responsibility.

Utility connections in common areas, such as lighting and shared systems, are maintained by DHCM.

Consider using energy efficient lighting and appliances to support sustainable living.

Waste Disposal

Dispose of household waste in designated areas. Residents must dispose of green waste in designated bins, where provided. Bulk waste disposal must be arranged at resident cost.

Waste collection and maintenance of common waste disposal areas are managed by DHCM.

For large waste items, you may arrange collection through an approved service provider for a smoother process.

Pest Control

Residents are responsible for arranging pest control within their home when required.

DHCM carries out pest control in common areas on a regular basis.

It is recommended to engage a Dubai Municipality-approved pest control provider for safe and effective treatment.

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN

Residents are responsible for maintaining trees and plants within their property. Household green waste must be disposed of responsibly and should not be placed in regular waste bins.

Landscaping that extends into common areas will be managed by DHCM.

Regular pruning helps maintain the appearance of your home and prevents disruption to surrounding areas.

Insurance

Residents are encouraged to insure their personal belongings, furniture, appliances and valuable items within the residence.

DHCM is responsible for managing insurance coverage for common areas.

Tenants should consider obtaining contents insurance to protect their belongings.

Home Modifications

Any interior or exterior alterations to your villa / townhouse may be carried out only with consent from DHCM with the approved guidelines. Any damages to common areas as a result of home modification work will be charged directly to the homeowner.

DHCM manages approvals and oversees compliance related to modifications affecting common areas.

Unauthorised modifications may result in penalties. Always obtain approval before starting any work.

Al Ranim / Community Living Guide

LIVING CONNECTED

Private Landscaping

TAKING CARE OF YOUR HOME

If travelling for an extended period, consider switching off non-essential appliances and arranging periodic checks of your residence.

LIFE IN YOUR COMMUNITY

Maintenance of plumbing and AC systems in common areas is managed by DHCM.

BEYOND YOUR DOORSTEP

Any plumbing or air conditioning issues within the residence should be addressed through a qualified technician arranged by the resident, unless covered under applicable building maintenance provisions.

LIVING TOGETHER IN HARMONY

Plumbing and Air Conditioning

UNDERSTANDING YOUR COMMUNITY CHARGES

Things to Remember

MOVING OUT WITH EASE

Dubai Holding Community Management’s Responsibility

STAYING CONNECTED

Homeowners/Resident’s Responsibility

REFERENCES AND RESOURCES

Area of Interest

Home Maintenance and Improvement Guidelines Home Maintenance Tips

Keeping your home well maintained helps ensure a comfortable and hassle-free living experience. Below are a few general guidelines to support ongoing upkeep:

▶ Air Conditioning

Homes are fitted with individual air-conditioning systems. Residents are responsible for routine upkeep, including cleaning filters, coils, drain trays and condensate lines to support efficient performance. It is recommended to engage a qualified HVAC professional for periodic servicing to maintain optimal cooling efficiency and indoor air quality.

▶ Refrigerators

Dust may accumulate on refrigerator coils over time, which can affect performance. Periodic cleaning is recommended to improve efficiency and extend the lifespan of the appliance.

▶ Fire Detection Systems

Homes are equipped with fire safety devices, such as smoke or heat detectors, in line with applicable regulatory requirements. Residents are responsible for ensuring that fire safety devices within their homes are maintained and kept in proper working condition.

▶ Water Systems

Residents are encouraged to monitor internal water systems and report any leaks or irregularities promptly to prevent potential damage and ensure timely maintenance.

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN LIVING CONNECTED TAKING CARE OF YOUR HOME

▶ Electrical Systems

LIFE IN YOUR COMMUNITY

In the event of a power interruption within your home, residents may check the circuit breakers and ensure all switches are properly set. Water leaks originating from common areas should be reported to the community management team.

▶ Pest Control

BEYOND YOUR DOORSTEP

To maintain a clean and comfortable living environment, residents may arrange pest control services as required. It is recommended to engage Dubai Municipality-approved providers for safe and effective treatment.

▶ Gardens and Landscaping

LIVING TOGETHER IN HARMONY

If your home includes a garden, regular upkeep is encouraged. Residents are advised to maintain landscaping, trim plants as required and water during cooler periods of the day, particularly during warmer seasons.

▶ Drainage Systems

UNDERSTANDING YOUR COMMUNITY CHARGES

Routine checks of drainage systems are recommended to prevent blockages and water build-up. Residents may consider engaging a professional service provider for periodic inspections to support long-term maintenance.

Write to us at

support@dubaiholdingcm.ae

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

Call us at 800 DUBAICM (3822426)

STAYING CONNECTED

MOVING OUT WITH EASE

If you require further assistance or guidance, our team remains available to support you.

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

Supporting Your Safety At Home Fire Safety System

LIVING CONNECTED

To help keep your home safe, all villas and townhouses in the UAE are required to have the Hassantuk wireless fire safety system, which enables a rapid response to fire and emergency alerts. Residents can register at home.moi.gov.ae/en/index.html, after which a home survey will be arranged and recommendations for the required equipment will be provided. Once approved, payment can be completed online.

TAKING CARE OF YOUR HOME

For assistance, please contact the Hassantuk Call Centre on 800 22 220.

Insurance

LIFE IN YOUR COMMUNITY

Protecting your home and belongings is an important part of comfortable community living. While common areas within the community are insured, homeowners are encouraged to arrange their own insurance coverage for added peace of mind. Community Insurance Insurance is maintained for common areas and shared assets within the community. Coverage may include:

BEYOND YOUR DOORSTEP

▶ Accidental damage to shared property ▶ Fire, flood, storms and other natural causes ▶ Water leaks and related damage ▶ Theft in common areas ▶ Injury to third parties or damage to third-party property

LIVING TOGETHER IN HARMONY

Home Insurance As a homeowner, it is recommended to have insurance in place to protect your property against unexpected events. This may include:

UNDERSTANDING YOUR COMMUNITY CHARGES

▶ Fire, storm, flooding and other incidents ▶ Water damage from pipes or tanks ▶ Theft or attempted theft ▶ Damage to internal finishes such as walls and ceilings ▶ Temporary accommodation costs, if required Contents Insurance To protect your personal belongings, you may also wish to consider contents insurance, which can cover:

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

▶ Jewellery and valuables ▶ Furniture, carpets and curtains ▶ Electronics such as TVs, appliances and laptops

Enjoying Your Community Spaces Swimming Pool

Residents can enjoy access to 5 swimming pools located across the Al Ranim community, thoughtfully designed to offer both relaxation and leisure within a serene setting. Dedicated changing room facilities are also available for added convenience. Timings: 8:00 AM to 8:00 PM

Splash Pad

A refreshing pool designed especially for children to enjoy safe water play under adult supervision. Ideal for family fun during warmer days. Timings: 8:00 AM to 8:00 PM

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN

Sports Courts The community includes multiple outdoor sports courts, comprising padel courts, a basketball court, a tennis court, a beach volleyball court and football courts. These facilities are intended for recreational use and to encourage physical activity and community engagement among residents.

LIVING CONNECTED

Timings: 8:00 AM to 8:00 PM

TAKING CARE OF YOUR HOME

Pump Track A dedicated pump track is available within the community for cycling and wheeled sports activities. Residents are advised to use the facility responsibly and ensure appropriate safety measures are followed at all times.

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

BEYOND YOUR DOORSTEP

LIFE IN YOUR COMMUNITY

Timings: 8:00 AM to 8:00 PM

Exploring Your Neighbourhood Set within the established Mudon master development, Al Ranim offers residents convenient connectivity to key destinations across Dubai. Located at the intersection of Al Qudra Road (D63) and Emirates Road (E611), the community benefits from easy access to major business districts, retail destinations and lifestyle hubs across the city. This strategic location supports seamless travel for daily commutes, family activities and everyday convenience.

Lifestyle & Everyday Convenience

Al Ranim is thoughtfully positioned within reach of a variety of retail, dining and leisure offerings. Residents enjoy convenient access to Mudon Community Centre, which features supermarkets, cafés, restaurants, fitness facilities and a range of everyday services. The community mosque, nearby schools, nurseries and healthcare facilities further enhance convenience, supporting the needs of modern family living. Together, these amenities create a well-connected neighbourhood where daily essentials are easily accessible, enhancing comfort and quality of life.

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN LIVING CONNECTED TAKING CARE OF YOUR HOME

Health, Wellness & Outdoor Living

LIFE IN YOUR COMMUNITY

A defining feature of Al Ranim is its emphasis on outdoor living and overall wellbeing. The community is enriched with landscaped parks, green open spaces and pedestrian-friendly pathways that encourage residents to embrace an active lifestyle. Community pools, sports courts and dedicated children’s play areas further enhance the living experience, creating opportunities for recreation, relaxation and social connection within a natural setting.

Nearby Essentials

BEYOND YOUR DOORSTEP

Residents may find the following services within convenient reach of the community:

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

▶ Mudon Community Centre ▶ Community mosque ▶ Healthcare facilities and pharmacies ▶ Schools and nurseries in surrounding areas ▶ Retail centres and everyday shopping destinations ▶ Cafés, restaurants and leisure facilities

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

Community Living Made Easy Our community guidelines are designed to support a safe, comfortable and enjoyable living experience for everyone. They help create a welcoming environment where residents, families and visitors can make the most of the community and its amenities.

LIVING CONNECTED

To keep things simple and easy to navigate, the guidelines are grouped by category below.

In and Around Your Home

TAKING CARE OF YOUR HOME

Click on each section to explore the full details.

Home Modifications & Exterior Changes

Private Landscaping

Safety & Restricted Activities

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

Waste Disposal

LIFE IN YOUR COMMUNITY

Storage & Outdoor Spaces

BEYOND YOUR DOORSTEP

Parking Guidelines

Home Appearance & Exterior Lighting

LIVING TOGETHER IN HARMONY

Privacy and Visitors

Property Use and Occupancy

Community Spaces

Pets & Animal Care

Noise & Neighbour Consideration

Vandalism & Property Care

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

Common Areas & Amenities

STAYING CONNECTED

Click on each section to explore the full details.

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

Supporting Our Community Standards A Notice of Non-Compliance is issued by Dubai Holding Community Management when a community rule has not been followed. These notices are shared through the Dubai Land Department’s Mollak system.

LIVING CONNECTED

In most cases, a warning is issued first. However, depending on the nature of the violation, a fine may be applied immediately. If the issue is not resolved, further notices and applicable fines may follow.

Why Is It Issued?

TAKING CARE OF YOUR HOME

The Notice of Non-Compliance helps maintain community standards and ensures a safe, well-managed environment for all residents. It also gives homeowners the opportunity to address and resolve issues promptly.

Who Is Responsible?

The homeowner remains responsible for all non-compliance notices and associated fines, including those resulting from the actions of tenants, occupants or visitors.

LIFE IN YOUR COMMUNITY

How To Make A Payment ▶ Notices and fines are communicated through your Mollak account ▶ Payments can be made via the Dubai REST app

Important

BEYOND YOUR DOORSTEP

▶ Non-compliance notices and fines are issued through the Mollak system in accordance with applicable regulations ▶ Residents are encouraged to address notices promptly to avoid escalation or additional penalties ▶ Residents should promptly comply with notices and submit any grievances through the designated channels to avoid

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

further penalties.

Non-Compliance Penalty Schedule Violation clauses

Violation Classification

Penalty Score

Suggested Amount

Action First Time

Second Time

Third Time

Violations in Distorting the Public Appearance and Sustainability of Jointly Owned Property Installing a gas cylinder (cooking gas) in the real estate unit

Violation of Community Rules

High

1000

Warning

Fine

Storage/placement of materials in common areas, private common areas, shared common without approval from management company

Illegal Practice

Low

150

Warning

Fine

High

2000

Warning

Fine

Double the Fine

Disposal in the common areas, private common area and common facilities without prior approval from management company, DLD and competent authority Discharge of cooking smoke, tampering with fire safety devices, or negligence causing fire alarm to be activated in the property

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Placing objects or other objects on any part of the unit that may distort the public view

Violation of Community Rules

Medium

500

Warning

Fine

Barbecuing, using a hookah or storing gas cylinders on the balconies

Illegal Practice

High

2000

Fine

Double the fine

Double the Fine

Non-compliance with environmental, health and safety measures and standards

Illegal Practice

High

2000

Warning

Fine

Double the Fine

Neglecting and causing distortion of the public view in abandoned real estate units

Illegal Practice

High

2000

Fine

Double the fine

Double the Fine

Placing of private asset in common areas, private common areas, common facilities, facilities attached to or designated for the unit

Violation of Community Rules

Medium

500

Warning

Fine

Violation of rules and guidelines for public parking

Illegal Practice

High

500

Warning

Fine

Double the fine

Causing noise and disturbance

Violation of Community Rules

Medium

500

Warning

Fine

Misbehaving and unethical treatment of employees during the performance of their duties

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Overcrowding in the real estate unit

Illegal Practice

Medium

500

Warning

Fine

Double the Fine

Improper use or damage electrical power sockets, equipment or firefighting equipment

Illegal Practice

High

1000

Fine

Double the Fine

Use of jointly owned real estate assets without prior approval from the management company

Violation of Community Rules

Medium

500

Warning

Fine

Double the Fine

Failure to protect the assets of the jointly owned real estate during the fit-out work and after its completion

Illegal Practice

Medium

500

Warning

Fine

Double the Fine

Use of elevators for residents of the common property to transport items/materials

Violation of Management instructions

Low

500

Attention

Warning

Fine

Using the places designated for loading or transporting materials without obtaining prior approval from the management company

Violation of Management instructions

Low

500

Attention

Warning

Fine

Carry out vandalism, graffiti in common parts, private common parts, common facilities

Illegal Practice

Medium

500

Fine

Double the Fine

Placing billboards and banners in the common areas, private common areas, and common facilities without obtaining prior approval from the competent authorities and the management company

Violation of Community Rules

Medium

500

Warning

Fine

Double the Fine

Disposing of waste in non-designated places

Illegal Practice

Medium

500

Warning

Fine

Double the Fine

Disposal of used oils or chemicals in drains

Illegal Practice

Medium

1000

Warning

Fine

Double the Fine

Non-compliance with the instructions for recycling and dumping waste in undesignated places

Violation of Community Rules

Medium

500

Warning

Fine

Disposal of furniture, electronic supplies, demolition and construction waste in common areas, private common areas, common facilities

Violation of Community Rules

Medium

1000

Warning

Fine

Double the Fine

Leaving waste and garbage bags in the common areas, private common areas, common facilities

Illegal Practice

Medium

500

Fine

Double the Fine

Disposing of flammable materials or throwing cigarettes, coal or any other flammable material from the balcony that causes immediate dangers

Illegal Practice

High

2000

Fine

Double the Fine

Use of recreational or sports facilities by unaccompanied children or according the aged category unspecified by the management company

Illegal Practice

Low

250

Warning

Fine

Consumption of alcohol/smoking/hookah use in recreational or sports facilities

Illegal Practice

High

2000

Fine

Double the Fine

Use of recreational or sports facilities for training purposes without obtaining prior approval from the management company

Violation of Management instructions

Low

500

Warning

Fine

Use of recreational or sports facilities outside working hours specified by the management company

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Use of hazardous materials without in recreational or sports facilities

Violation of Community Rules

High

2000

Warning

Fine

Double the Fine

Violations of Destroying Jointly-Owned Property Assets

Waste Mismanagement

Bad Practices in Recreational or Sports Facilities

Violation Classification

Penalty Score

Suggested Amount

WELCOME HOME

Violations clauses

Action First Time

Second Time

Third Time

Illegal Practice

Medium

500

Warning

Fine

Double the Fine

Leaving pets unsupervised in common areas, private common areas, common facilities

Illegal Practice

Medium

250

Warning

Fine

Double the Fine

Feeding wild animals (birds and rodents) in common areas, private common areas, common facilities

Illegal Practice

Low

250

Warning

Fine

Walking with pets without a leash

Illegal Practice

Low

250

Warning

Fine

Double the Fine

Failure to clean up excrement caused by pets in common areas, private common areas, and common facilities and dispose of them in the trash

Violation of Community Rules Low

250

Warning

Fine

Double the Fine

Random movement of workers in the joint property or unauthorized entry to the common facilities

Illegal Practice

2000

Warning

Fine

Double the Fine

Non-compliance with environmental, health and safety standards and procedures during and after construction or repair and maintenance work

Violation of Community Rules Medium

500

Warning

Fine

Carrying out modifications, renovations, other works of the external façade or inside the real estate unit without prior approval from DLD, the competent authorities and the management company

Violation of Community Rules High

2000

Warning

Fine

Double the Fine

Non-compliance with the terms and conditions contained in the No Objection Certificate issued by the management company

Violation of Management instructions

High

2000

Warning

Fine

Double the Fine

Non-compliance with repairs within the real estate unit that cause damage to an adjacent real estate unit and/or other units or common parts, private common parts, common facilities

Violation of Management instructions

High

2000

Warning

Fine

Double the Fine

Sabotaging the entry and security systems in the common property

Illegal Practice

High

1000

Fine

Double the Fine

Forging and tampering with authorized access cards

Illegal Practice

High

2000

Fine

Double the Fine

Entry to unauthorized places

Illegal Practice

High

2000

Warning

Fine

Double the Fine

Installing private system and security systems without management approval

Illegal Practice

Medium

500

Warning

Fine

Double the Fine

Preventing the management company or authorized persons to carry out pest control work

Illegal Practice

Medium

500

Warning

Fine

Double the Fine

Non-compliance in taking special measures and measures to combat insects within the real estate unit

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Illegal entry into the car park

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Illegal parking

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Parking in a handicapped parking lot

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Parking the car in unauthorized places

Illegal Practice

High

1000

Warning

Fine

Double the Fine

GETTING YOU SETTLED IN

Shelter pets without obtaining registration from Dubai Municipality

BEFORE YOU MOVE IN

Pet Mismanagement

TAKING CARE OF YOUR HOME

High

LIVING CONNECTED

Violations of Repair and Maintenance work

LIFE IN YOUR COMMUNITY

Violating Entry and Security Regulations

BEYOND YOUR DOORSTEP

Violations of Pest Control

The system informs government agencies according to their jurisdiction with an explanation of the violation

Overcrowding in the real estate unit

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Short-term rent in the real estate unit without the approval of the competent authorities

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Violation of public morals and unethical practices

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Parking behind a car causing obstruction to movement

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Causing a traffic accident in the common areas, private common areas, and common facilities without informing the management company

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Use of unauthorized pest control materials by Dubai Municipality

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Causing obstruction to road traffic

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Causing noise and inconvenience on the roads

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

All penalties collected are credited to the respective community usage charge fund as income.

Al Ranim / Community Living Guide

MOVING OUT WITH EASE

Illegal Practice

STAYING CONNECTED

Using the real estate unit for a purpose other than its intended purpose

REFERENCES AND RESOURCES

Violations under the jurisdiction of other government agencies

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

Violations of Public Parking Rules

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

Understanding Your Community Charges Your community charges contribute to the day-to-day operation, maintenance and long-term upkeep of your community. These charges ensure that shared spaces, amenities and infrastructure are consistently maintained to a high standard, supporting a safe and well-managed environment for all residents.

LIVING CONNECTED

Charges are reviewed annually and approved by the relevant authorities, ensuring transparency and alignment with the needs of the community.

Reserve Fund

Set aside for major repairs and replacement of community assets over time, helping maintain quality and long-term value

Special Levy

A one-time charge applied only when required for specific works or items not included in the annual budget

What Services are Covered Under the General Fund?

How the Reserve Fund Supports Your Community

The General Fund supports essential day-to-day services such as:

The Reserve Fund is designed to ensure that major community assets can be repaired or replaced when needed without disruption.

▶ Cleaning and housekeeping of community spaces ▶ Waste management services ▶ Community security and access systems ▶ Landscaping and irrigation systems ▶ Pest control services ▶ Maintenance of roads, pathways, signage and lighting

To keep this aligned with actual requirements: ▶ Regular assessments are carried out ▶ Asset lifespan is evaluated ▶ Contributions are reviewed and adjusted accordingly This structured approach helps maintain the overall quality of the community while supporting the long-term value of your home.

▶ Utilities including water, electricity and

STAYING CONNECTED

sewerage systems

MOVING OUT WITH EASE

shared infrastructure

▶ Mechanical, Electrical and Plumbing (MEP) systems ▶ Insurance and regulatory compliance

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

▶ Maintenance and repair of common areas and

LIFE IN YOUR COMMUNITY

Covers routine operation and maintenance of the community, including cleaning, security, landscaping, waste management, utilities, insurance, pest control, mechanical, electrical and plumbing systems, and road maintenance

BEYOND YOUR DOORSTEP

General Fund

LIVING TOGETHER IN HARMONY

What It Covers

UNDERSTANDING YOUR COMMUNITY CHARGES

Component

TAKING CARE OF YOUR HOME

What Do These Charges Include?

Additional Community Contributions

In addition to service charges, the community may generate supplementary income through the following:

▶ Marketing and Distribution Permits Permits for advertising and promotional activities within designated common areas, where applicable

▶ Non-Compliance Penalties

Penalties applied in instances where community rules or guidelines are not adhered to These contributions support the overall upkeep and continuous enhancement of the community.

Receiving Your Invoice

Community Service Charge invoices are issued through the Dubai Land Department’s Mollak system, reflecting charges approved by RERA. Depending on your property, invoices may be issued on an annual or quarterly basis.

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

Paying Your Community Charges, Made Easy You can settle your charges through any of the following convenient options:

▶ View your property details ▶ Access service charge information ▶ Make secure payments ▶ Track requests

LIVING CONNECTED

Dubai Properties App

▶ Pay instantly via Dubai Properties App

Bank Transfer

▶ Transfer to your community’s dedicated account ▶ Details will be shared in your invoice ▶ Applicable in only ▶ Please email proof of payment to:

BEYOND YOUR DOORSTEP

LIFE IN YOUR COMMUNITY

Online Payment

TAKING CARE OF YOUR HOME

(Available on App Store and Google Play)

UNDERSTANDING YOUR COMMUNITY CHARGES

▶ Make payable to your community account ▶ Include your property and customer reference number

▶ Post-dated cheques require prior approval ▶ Share payment confirmation via email

MOVING OUT WITH EASE

for allocation

Important Notes

Al Ranim / Community Living Guide

STAYING CONNECTED

▶ Service charges must be settled as per the invoice issued ▶ Payments are linked to your specific property reference ▶ Timely payments help ensure uninterrupted community services ▶ For assistance, you can contact us at 800 DubaiCM or email support@dubaiholdingcm.ae

REFERENCES AND RESOURCES

Cheque

LIVING TOGETHER IN HARMONY

collections@dubaiholdingcm.ae

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

Moving Out With Ease If you are planning to move out, we kindly request that the following steps are completed in advance to ensure a smooth and seamless experience:

LIVING CONNECTED

Before Your Move ▶ Please submit a move-out request through the Community App and schedule your preferred moving date ▶ Kindly obtain a move-out permit prior to moving; access details and approved timings will be shared upon approval ▶ Ensure all outstanding payments are settled, including service charges, utilities and any applicable fees

TAKING CARE OF YOUR HOME

▶ Apply for the required No Objection Certificates (NOCs), where applicable

Property Handover ▶ Please ensure all personal belongings and waste are removed from the unit, balconies, utility areas and storage spaces (if applicable)

LIFE IN YOUR COMMUNITY

▶ Return all access items, including keys, access cards and parking remotes

On Moving Day

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

BEYOND YOUR DOORSTEP

▶ Please use approved access routes as communicated in your permit ▶ Adhere to approved moving timings to minimise inconvenience to neighbouring residents ▶ Kindly ensure common areas, lifts and corridors remain clean and undamaged during the move

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

Bringing Your Community To Life Events and Activations

LIVING CONNECTED

We believe strong communities are shaped by shared experiences. Residents at Al Ranim can look forward to a calendar of events and activities designed to bring people together and enhance everyday living. From seasonal moments to wellness and outdoor experiences, each initiative is thoughtfully designed to encourage connection, participation and a sense of belonging. We also promote engagement through initiatives focused on sustainability, community safety and responsible living.

TAKING CARE OF YOUR HOME

Younger residents can take part in activities and dedicated groups, giving them an opportunity to actively participate and contribute to the community.

Corporate Social Responsibility

Giving back is an important part of what we do. In partnership with organisations such as the Emirates Red Crescent and the Islamic Affairs & Charitable Activities Department, we organise donation drives and community initiatives that give residents the opportunity to support those in need.

LIFE IN YOUR COMMUNITY

Communications

We keep residents connected through clear, timely and accessible communication across multiple channels.

BEYOND YOUR DOORSTEP

You will receive quarterly newsletters featuring updates, stories and community highlights, along with information on upcoming developments and improvements. Important announcements are shared via email, WhatsApp and community screens (where applicable), ensuring you stay informed at all times. In addition, the annual Infopack provides a clear overview of community budgets, enhancements and how funds are used to support long-term upkeep.

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

Stay connected at your convenience through the community app, where you can access community updates, services and important information anytime. If you are not receiving our communications, please ensure your contact details are up to date by contacting 800 DubaiCM or emailing support@dubaiholdingcm.ae.

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

Stay Connected With Us

LIVING CONNECTED

Everything you need is just a tap or call away. Reach out to us through any of the channels below.

24/7 Customer Support 800 DUBAICM (3822426)

Website

Email Support

For enquiries, feedback or assistance

support@dubaiholdingcm.ae

Explore services, community updates and more dubaiholdingcommunities.ae

TAKING CARE OF YOUR HOME

Call Us

LIFE IN YOUR COMMUNITY

Visit Us

You can visit any of the below customer engagement centres between 8:30 AM and 5:00 PM, Monday to Friday.

The Villa - Centro Courtyard, Wadi Al Safa 5

Bluewaters Island - Marsa Dubai

Jumeirah Beach Residence (JBR), Murjan 2, Mezzanine Level

Jumeirah Village Circle Mall, Level 2

Mohammed Bin Rashid City, District One

Palm Jumeirah - Nakheel Mall, Lower Ground Level

LIVING TOGETHER IN HARMONY

International City - Dragon Mart, Level 1

Dubai Airports �� +971 4 224 5555

Dubai Police (Non-Emergency) �� 901

Dubai Municipality �� 800 900

Ambulance �� 998

RTA �� 800 9090

Fire Department �� 997

DEWA �� +971 4 601 9999

Coastguard �� 996

du �� 800 155

Electricity failure �� 991

Etisalat by E& (Etisalat residents) �� 101

Water failure �� 992

Etisalat by E& (Non-Etisalat residents) �� 800 10

MOVING OUT WITH EASE

Dubai Police (Emergency) �� 999

UNDERSTANDING YOUR COMMUNITY CHARGES

Remraam – Building 69, Al Ramth Street, Al Hebiah 5

STAYING CONNECTED

Al Ameen service �� 800 4444

Follow us on our social media handles as we draw a sense of belonging on the digital space as well. @DubaiHoldingCommunityManagement

@DubaiHoldingCommunities Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

Jumeirah Garden City – 308th Road, Al Satwa

BEYOND YOUR DOORSTEP

DHCM Community Engagement Centres

Frequently Asked Questions Moving In & Out

How can I apply for a move-out permit? You may apply for a move-out permit through the Community App. Kindly ensure that all required approvals are obtained before scheduling your move. What documents are required for a move-out permit? Required supporting documents and approval requirements are available through your Community App and may vary depending on your ownership or tenancy status. Are there specific timings for moving in or out? Yes. Residents are required to obtain a valid move permit before carrying out any move-in or move-out activity. Please refer to your Community App for the timings and permit requirements.

▶ Applications submitted through the Community App must be made at least 48 hours prior to the intended move date. ▶ Applications submitted via email must be made at least 72 hours prior to the intended move date. ▶ All move-in and move-out activities must take place during the designated community timings.

Community Access, Visitor Management & Permits

Do all visitors require a permit to enter the community? No, general visitors such as family, friends and approved guests do not require a permit. Access will be granted provided they are registered in the Visitor Management System (VMS) and present valid identification upon entry. Are holiday home guests required to obtain permits? No, holiday home guests, valuation inspectors and insurance assessors are permitted entry without a permit, subject to VMS registration and valid ID verification. Do deliveries require prior permit approval? No, standard deliveries, including food, courier and parcel deliveries, furniture and appliances (with like-for-like installation), are permitted without a permit. Delivery personnel must be registered in VMS and comply with community access requirements. Is junk removal allowed without a permit? Yes, junk removal services are permitted without a permit, provided access is arranged through VMS and all community guidelines are followed. Residents must ensure disposal is handled through authorised third-party providers. Can contractors attend emergency repairs without a permit? Emergency contractors do not require a permit but must be registered through the Visitor Management System (VMS), where applicable, or at the security gate, with access granted upon verification of the emergency.

▶ Emergency Works (No Permit Required): Burst pipes causing flooding, complete power outages, drainage overflow or sewage backflow, gas leaks, door lock failure preventing entry or exit, AC failure posing an immediate health or safety risk, broken glass posing an immediate safety risk and structural damage caused by unforeseen incidents.

▶ Non-Emergency Works (Permit Required): Leaking taps, routine electrical works, routine drain cleaning, gas appliance installation, lock replacement or upgrades, AC servicing or replacement, window replacement and painting, renovations or fit-out works.

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN

Are utility providers allowed access without permits? Yes, utility providers such as DEWA, DU and Etisalat technicians are permitted entry without a permit, subject to VMS registration and valid identification.

How can I register or raise a service request? You may raise a request through the community app, where applicable. Do routine service providers require permits? No, routine service providers such as cleaning companies, pest control contractors, AC maintenance technicians and handymen carrying out minor works do not require permits. All personnel must be registered in Visitor Management System before access is granted.

LIFE IN YOUR COMMUNITY

Is access allowed for domestic staff without permits? Yes, housemaids, babysitters and other domestic staff may access the community without a permit, provided they are registered in VMS and carry valid identification.

TAKING CARE OF YOUR HOME

LIVING CONNECTED

Who are the chiller and gas service providers? Chiller and gas providers vary by community. Please refer to the community-specific section or contact support for the relevant provider details.

BEYOND YOUR DOORSTEP

Property Maintenance & Alterations

I would like to carry out alterations to my property. Do I need approval? Yes, prior approval is required for any property modification. Applications submitted through the community app must be made at least 24 hours prior to the intended work date. Applications submitted via email must be made at least 72 hours prior to the intended work date.

LIVING TOGETHER IN HARMONY

The validity period of the issued permit will be specified at the time of approval. Major modifications may require additional approvals from the relevant authorities and supporting documentation. Required supporting documents and approval requirements are available on your community app.

UNDERSTANDING YOUR COMMUNITY CHARGES

Do minor property modifications require approval? Yes, prior approval is required for all minor property modifications. Applications should be submitted through your community app before commencing any work.

MOVING OUT WITH EASE

Are outdoor or landscaping improvements considered minor modifications? Certain landscaping and external improvements may be considered minor modifications, subject to approval. Examples include artificial grass installation, villa landscaping and light planter installations.

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

Can I proceed with internal works without approval? No, prior approval is required even for internal modifications. Residents must submit their request through the community app before commencing any work.

Are there restrictions on the type of work permitted under minor modifications? Yes, only non-structural and non-invasive works are permitted under minor modifications. Structural changes, coring works, façade alterations and works affecting common infrastructure require separate approvals. Examples of works that generally do not require permits include internal painting, routine maintenance activities and the replacement of existing fixtures on a like-for-like basis. Residents are encouraged to verify requirements through the community app before commencing any work. What happens if work is carried out without approval? Unauthorised works may result in access restrictions, work stoppage and further action in accordance with community regulations. Am I permitted to install satellite dishes, CCTV cameras or other external fixtures? No, external installations are not permitted without prior approval. Requests should be submitted through your community app. May I carry out repairs to common property myself? No, repairs to common property must be coordinated through Community Management. Please contact 800 DUBAICM (3822426). There is a burst pipe inside my home. Who is responsible for the repair? The homeowner is responsible for maintenance and repairs within the property boundary. Who is responsible for maintaining my private garden? Homeowners are responsible for maintaining their private gardens and any irrigation systems located within their property.

Community Rules & Resident Etiquette

Am I allowed to wash my vehicle within my premises? Residents are requested to avoid excessive water usage or practices that may impact common areas. Eco-friendly or damp-cleaning methods are recommended. Am I permitted to host gatherings at my residence? Yes, provided the gathering does not cause disturbance, parking congestion or inconvenience to neighbouring residents. Large gatherings may require prior approval. What should I do if I experience noise disturbance from a neighbouring property? You may contact community security, who will assess the situation and take appropriate action in line with community regulations. Are residents permitted to leave personal belongings outside their property? No, personal belongings such as furniture, boxes, bicycles or equipment must not be stored in common areas, sidewalks or driveways.

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN

Parking & Vehicles

LIVING CONNECTED

Where may visitors park within the community? Visitors should use designated visitor parking spaces, where available. Parking in restricted areas, emergency access routes or on sidewalks is not permitted.

TAKING CARE OF YOUR HOME

Are there any restrictions on vehicle types within the community? Yes, commercial vehicles, trailers, abandoned vehicles and other unauthorised vehicle types are not permitted within residential areas.

Pets

Am I allowed to keep pets within the community? Yes, pets are permitted within your property, provided all community regulations and Dubai Municipality requirements are followed.

LIFE IN YOUR COMMUNITY

Are there any specific pet-related guidelines I should follow? Pets must be supervised at all times, kept on a leash in common areas and owners are required to clean up after them.

Waste Management & Sustainability

BEYOND YOUR DOORSTEP

I have unwanted furniture or bulk items to dispose of. What should I do? Residents should arrange collection through an authorised third-party junk removal service.

LIVING TOGETHER IN HARMONY

What are the guidelines for waste disposal? All waste must be disposed of in designated waste collection areas. Disposal of bulk waste in common areas is not permitted.

UNDERSTANDING YOUR COMMUNITY CHARGES

Are recycling facilities available within the community? Yes, where available. Residents are encouraged to use designated recycling bins and support sustainable waste management practices.

Leasing, Ownership & Compliance

Am I permitted to lease my property? Yes, leasing is permitted in accordance with applicable laws and community regulations.

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

Are “For Sale” or “For Rent” signs allowed? All signage must comply with community guidelines. Unauthorised signage is not permitted.

Service Charges & Payments

What are community service charges? Service charges are fees collected from property owners to cover the operation, maintenance, repair and management of common areas and shared facilities. How can I view my service charge statement? Service charge statements can be viewed through your community app. How can I check my payment status? You may view your payment status and transaction history directly through the community app. Alternatively, you may contact our support team for assistance. How can I pay my service charges? Payments can be made conveniently through the community app or portal using a debit or credit card. In select cases, bank transfer options may also be available. Can I pay my service charges in instalments? Payment plans may be available, subject to eligibility and approval. Please contact 800 DUBAICM (3822426) for further information. When are service charges due? Due dates are specified on your invoice or service charge statement. What should I do if I believe there is an error in my statement? Please contact 800 DUBAICM (3822426) or email support@dubaiholdingcm.ae for assistance and review. Will I receive a receipt after making a payment? Yes, a payment confirmation or receipt will be issued upon successful processing of your payment. What happens if service charges remain unpaid? Outstanding service charges may result in follow-up actions in accordance with applicable regulations, community policies and governing authority requirements. Can tenants pay service charges on behalf of property owners? Service charges remain the responsibility of the property owner unless otherwise agreed between the owner and tenant. Who can I contact for service charge enquiries? Please contact 800 DUBAICM (3822426), email support@dubaiholdingcm.ae or submit an enquiry through your community app. What is the difference between a PCC and a Resale NOC? A Property Clearance Certificate (PCC) confirms that all outstanding dues on a property have been cleared. A Resale NOC is issued during the sale or transfer of a property and confirms that the developer or community management has no objection to the transaction. Both documents are typically required during the sale or transfer process of a property

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN

Community Services, Amenities & Communication

LIVING CONNECTED

How can I report maintenance issues in common areas? You may report maintenance concerns through your community app or by contacting 800 DUBAICM (3822426).

TAKING CARE OF YOUR HOME

Can I book community amenities? Yes, amenity bookings may be made through your community app, subject to availability and applicable guidelines. What should I do if I am not receiving community updates or how can I update my contact details or profile information? Please ensure your contact details are updated on your community app. For further assistance, please contact 800 DUBAICM (3822426) or email support@dubaiholdingcm.ae.

LIFE IN YOUR COMMUNITY

What documents are required for profile updates? Supporting documents such as Emirates ID or proof of ownership or tenancy may be requested, depending on the type of update. Who can I contact for legal or documentation-related queries? For assistance, you may reach out to the support team, who will guide you or direct your query to the relevant department.

BEYOND YOUR DOORSTEP

How will I be informed about community updates and new developments? Residents will receive updates through official communication channels, including emailers, newsletters, the community app and digital platforms. This includes new facilities, retail openings, community initiatives and service enhancements.

LIVING TOGETHER IN HARMONY

Safety, Security & Emergencies

Is security available within the community at all times? Yes, the community is supported by a 24/7 security service.

UNDERSTANDING YOUR COMMUNITY CHARGES

What should I do in the event of an emergency? In case of an emergency, please contact the relevant authorities immediately:

▶ Police: 999 ▶ Ambulance: 998 ▶ Fire: 997

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

You are also encouraged to inform community security where possible.

Glossary

Common Area

All open areas, services, facilities, roads, pavements, water features, gardens, utility and administrative buildings or areas, installations, improvements and common assets in the Master Community and/or in each common property, as more specifically determined in the Master Plan, which are intended for use by all owners and the Developer and that do not form part of the title of any unit.

Community

The residential community comprising individual residential dwellings plus common areas including roads, parks, lakes, playgrounds, paths and other facilities.

Community App

The digital platform provided by Dubai Holding Community Management that enables residents to access community services, submit requests, apply for permits, receive updates and stay informed about community activities.

Community Manager

The manager appointed from time to time to maintain and manage the Community.

Customer Engagement

It refers to the various services, channels and initiatives designed to support, inform and engage residents throughout their community journey. This includes resident communications, customer service support, contact centre assistance, digital selfservice channels, community events, surveys, awareness campaigns, feedback mechanisms and other engagement initiatives aimed at enhancing the resident experience.

Local Authority

The governing authorities of the UAE including but not limited to Police, Immigration, RTA, DEWA, Civil Defence, Municipality, Ports, Customs and Free Zone Corporation, RERA and Dubai Land Department. In summary, any government body that has jurisdiction over the Master Community.

Master Community

The entire Master Community common areas in accordance with the Master Plan or any amendment thereof and includes any and all extensions of the Master Community from time to time.

Master Community Rules/Community Rules/Rules

Means the Community Rules as set out in this document and such further rules and regulations that Dubai Holding Community Management may make from time to time.

Master Developer/Developer

Dubai Holding or any of its subsidiaries, nominees, assigns, successors or successors-in-title.

Move-In Permit

A permit required prior to moving into a Unit to facilitate access coordination and protect common areas and community assets during the moving process.

Move-Out Permit

A permit required prior to moving out of a Unit to facilitate access coordination and protect common areas and community assets during the moving process.

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN

No Objection Certificate (NOC)

LIVING CONNECTED

A formal approval issued by the Master Developer/Developer or relevant authority permitting specific works, modifications or activities, subject to applicable requirements and conditions.

Non-Compliance Penalty

A Non-Compliance Penalty is the result of a Notice of Non-Compliance where corrective action has not taken place. Penalties are often monetary fines but may include reporting of the violation to the Local Authorities.

TAKING CARE OF YOUR HOME

Notice of Non-Compliance

A Notice of Non-Compliance is a formal citation that informs a person that a community rule or permit condition has been violated. The purpose of the Notice of Non-Compliance is to initiate corrective action that will stop the violation. A Notice of Non-Compliance may also result in penalties.

Owner

LIFE IN YOUR COMMUNITY

The owner of a Unit, including an owner whose title registration is pending and including their heirs, successors-in-title and permitted successors and assigns.

Resident / Occupier / Occupant

BEYOND YOUR DOORSTEP

Any person occupying or visiting a Unit owned by an Owner, including such Owner’s lessees, tenants, visitors, domestic helpers, agents, employees, guests, family members, clients, customers, patients or business associates.

Service Charges

LIVING TOGETHER IN HARMONY

The fees for the programme of maintenance, management, security, upkeep, renewal, repair and replacement of the roads, landscaped areas and all other areas constituting the common property of the development, including without limitation the costs of water, electricity, equipment and other expenses and the employment of contractors, employees, managers and workmen associated with these tasks, together with administrative costs.

Service Request

UNDERSTANDING YOUR COMMUNITY CHARGES

A request submitted by a resident through the Community App, contact centre or designated channels for community-related services, maintenance support, enquiries or assistance.

Tenant / Lessee

A person or corporate body renting a property from the Owner.

Unit / Property / Home / Household

MOVING OUT WITH EASE

Villa(s), townhouse(s) or apartment(s) owned by an Owner or by the Developer.

Visitor Access Management System (VMS)

Al Ranim / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

A system used to register and manage visitor access to the Community, helping enhance security, streamline entry procedures and facilitate visitor management.

800 DUBAICM (382 2426) | dubaiholdingcommunities.ae

Dubai Holding Community Management reserves the right to make revisions and this information is subject to change without notice.