ARP Conference Programme 2015

Conference Sponsor

Gold Sponsor

10 :00

R egistratio n & Co ffee

11 :00

Co nference Ope ning p re sented by Ta d Zurlinden

11 :15

"Just a M in ute" – Pickfords Mo ve M anagem ent

11 :20

Keyno te A ddress - Da ve Cop lin, C hief En vision ing O ffice r, Micro so ft "Business Reimagined - Why Work isn't Working"

12 :20

"Just a M in ute" – A CS Internation al S choo ls & R elocation Supp ort Services

12 :30

Se ssio n 1 – Mo bility Co mpliance – Transforming Ch aos into Com plian ce • Speaker – Geoff Davidson, Hessel Group

13 :00

Lu nch

14 :00

Se ssio n 2 – Immigratio n U pdate – Co uld Came ron’ s 201 0 Vision ever Become a Re ality?

• Speaker – Sophy King, Peregrine Immigration

14 :30

Se ssio n 3 - Sales S trate gie s – Buyer Behavio ur, Buyer N eed • Speaker - Nicola Cook, Company Shortcuts

15 :00

Se ssio n 4 - Mo ving Sto rie s – Tales o f the Un expected • Speakers – Steve Wilkins & Kerry Chislett, Pickfords Move Management

15 :45

A ftern oo n Tea

16 :15

"Just a M in ute" – Internation al S choo l of Lo ndo n & Bisho p’s M ove

16 :20

Plenary Se ssio n – Vision M ee ts R eality Moderator: § Simon Johnston – Icon Relocation Panelists: § Andrew Scott – Dwellworks § Marco Previero – R3Location § Jonathan Hopper - Garrington § Jo Layton – The Apartment Service

17 :30

Clo se of Co nference

17 :30

A GM

19 :00

A wa rds • • • •

Di nn er Welcome Drink Dinner Guest Speaker – Andrew Elliman ARP Awards § Property Finder Award § Destination Service Provider Award § Specialist Provider Award § Education in Relocation § Serviced Accommodation Award § Removal Company § Special Achievement Award § The ARP Council Award to an individual who has made an outstanding contribution to the UK relocation industry

Tad Zurlinden was a founder member and has been the CEO of ARP since 1988 and has worked alongside successive councils to support and promote the association, but more importantly, the interests of its members. Tad started his professional life in relocation in the UK, working to support both private and corporate clients moving into Edinburgh, Scotland’s vibrant capital city. Tad was approached in 1988 by the UK industry to head up the then embryonic Association of Relocation Agents. In the following years, Tad has become a very well known figure in the mobility industry and speaks on relocation across the world. Tad is also the CEO of EuRA. Dave Coplin is author of two books on the need to re-think the usage of technology in the modern world. He is currently the Chief Envisioning Officer for Microsoft UK and an established thought leader on the role of technology in our personal and professional lives. He has worked across a wide range of industries and customers, providing strategic advice and guidance around the intersection of a modern society and technology both inside and outside of the world of work. His latest book, “The Rise of the Humans” provides a call to action for both individuals and organisations to harness, not hate, the digital deluge, to rise up and take back control of the potential that technology offers our society. Dave can be found on Twitter – @dcoplin and at his online home www.theenvisioners.com

Along with his business partner, Geoff set up Hessel in 1994 to solve the compliance problems multinational companies experience tracking, paying and reporting the chaotic money flow created by international assignments. Since then they have built the company from two men in a shed to a 25 strong workforce, managing millions of global mobility transactions for an enviable and long standing list of the world’s leading companies. Geoff’s key responsibility is to maintain the integrity of the data flow required to deliver accurate, accountable and timely relocation expense management. This includes staying ahead of the technology curve.

Nicola Cook refers to herself as Chief Opportunity Officer rather than ‘CEO' of Company Shortcuts a sales acceleration agency dedicated to improving the sales performance of UK businesses that, in her opinion, lag woefully behind in global rankings. As you would expect she’s published (twice), award winning, knowledgeable and a brilliant speaker! (Look her up).

Simon Johnston has been in the relocation industry since February 1988 originally working for one of the largest relocation companies in the UK before becoming the Relocation Manager of Nestle UK. In September 2001, Simon formed Icon Relocation Ltd with Icon Moving Services following in 2010 with offices in Sussex and Hertfordshire. Simon is a member of ERC, EuRA, ARP and the FEM and holder of the GMS qualification. The company secured the ‘Winner’ award by FEM in the European Destinations Services Provider category in 2014 ‘Runner Up’ in 2012 and ‘Highly Commended’ in 2013.

Sophy King graduated from Cambridge University in the UK with a degree in Oriental Studies (Chinese) in 2000 and has lived overseas in Russia, China, Japan and, most recently, Spain. Sophy has worked for two large and well-known global immigration service providers, working her way up from an Assistant Immigration Consultant position in 2003 to Director of Knowledge Management in 2010. In 2011, she founded Peregrine Immigration Management Ltd. Peregrine is a global immigration consultancy specialising in project work, training, consulting and immigration software. Peregrine launched the award-winning Immiguru knowledge database in 2012 and is following this up in 2014 with Immigo, a revolutionary new global immigration case management system.

With over 30 years’ experience in the moving industry, Steve re-joined Pickfords in 2014 as Director of Corporate Services. Previously, as International Director at Harrow Green, Steve spent 12 years managing their international accounts, building co-ordination teams, influencing suppliers, overseeing service delivery and managing compliance. Steve had originally joined Pickfords in 1982 forging his career to senior management level. Attending both relocation and moving conferences across the globe, Steve has built a considerable network of contacts at both owner and senior management level.

Kerry is a seasoned moving and relocation professional with over 20 years’ experience, holding senior positions in the world’s foremost removal and relocation companies. Kerry regularly attends thought leadership events such as ARP, ERC, EuRA. Kerry has worked in every aspect of the removal and relocation industry and speaks regularly at industry events in round table discussions, sharing and developing best practice, drawing on his own experience as an expat, having relocated himself to 5 countries across 5 continents.

Andrew Scott is Vice President of Dwellworks, one of the largest international DSP groups.

Headquartered in Cleveland Ohio, Dwellworks delivers services in Brazil, Canada, Costa Rica, Germany, Luxembourg, Mexico, the UK and the USA. Andrew has extensive leadership experience in the mobility supply chain both in the DSP and RMC arenas.

Andrew is passionate about quality and has led Dwellworks’ 20 UK offices through the EuRA Global Quality Seal. Andrew is a member of the EuRA Board representing the UK in the Northern Region.

Finance Director and co-founder of R3Location with over 10 years in Destination Services (and over 20 within a professional services environment). A Chartered Accountant by profession, Marco has gained, through key leadership roles within the industry, detailed insight of regulatory compliance linked to the relocation industry, and brings with him sound governance and risk management best practice experience. Prior to co-founding R3Location Marco’s previous roles included Tax Director at Ernst & Young and Managing Director of Pricoa Relocation.

With an impressive career spanning over 20 years in the relocation and property industry, Jonathan has spent the past 9 years specialising in private acquisitions, representing various clients through many successful transactions, he has now established a reputation as a distinguished industry leader. A past recipient of the ‘Best UK Property Finder’ award, he is continuously striving to hone his skills, within his field. He has completed leadership programmes at Cranfield Management School, and an MBA at Ashcroft International Business School in Cambridge. Jonathan regularly provides industry insights and market comment for respected media broadcasters including The Financial Times, Bloomberg and BBC News.

Jo is MD-Group Commercial Sales for The Apartment Service, The TAS Alliance and Roomspace. Her overall responsibility is in delivering a global platform for accessing serviced apartments for corporate, TMC’s, agents and relocation companies. Jo’s goal is to unite serviced apartment operators across the globe under a single representation, distribution and sales/marketing strategy, all powered by a common technology platform.

With a 25-year+ leadership and business development career in the hospitality industry working for Marriott, IHG and BridgeStreet,- Jo combines her passion for excellence with a drive for education, growth, recognition and continuous development of the serviced accommodation industry.

Conference Sponsor – Pickfords Move Management

ARP Mover of the year 2014 and FEM Best International Moving Company 2013. Pickfords are the UK's largest removal company with a history spanning over 400 years. In the UK and Ireland we provide world class international and domestic removals through our network of 40 branches. Internationally we offer global coverage of over 600 offices in 45 countries delivering bespoke moving solutions to the relocation industry through move managing group moves, special projects and tailored storage solutions.

Pickfords are members of BAR and FIDI and accredited to ISO 9001:2008 and FIDI FAIMPlus the highest standard of quality and efficiency in moving services.

Gold Sponsor – Bishop’s Move

Founded in 1854, Bishop’s Move is the UK’s largest family owned removals & storage company. A founding member of the British Association of Removers, the company has a nationwide network of branches and handles removals and storage for domestic and international relocations. Bishops Move are also members of the ARP, EuRA, FIDI and IAM.

Silver Sponsors – ACS International Schools

Founded in 1967 to serve the needs of global and local families, ACS International Schools educate over 3,700 students, representing over 100 nationalities at our schools – 3 in Greater London and 1 in Doha, Qatar. Our world-renowned curriculum includes all International Baccalaureate (IB) Programmes, and top US programmes including Advanced Placement (AP) courses and the new AP Capstone & International Diplomas.

Silver Sponsors – International School of London

The International School of London (ISL) UK Schools comprises two schools across three campuses in London and Surrey. Both are International Baccalaureate (IB) World Schools authorised to offer the IB Middle Years and Diploma Programmes. ISL London is also authorised for the Primary Years Programme whilst ISL Surrey is accredited by the International Primary Curriculum (IPC). The schools are culturally diverse communities which foster a passion and enthusiasm for learning, through outstanding educational practices.

Students’ cultural and linguistic identities are valued and nurtured through the international curriculum and mother tongue programmes.

Silver Sponsors – Relocation Support Services

RSS have been providing relocation services to our clients and their assignees for almost twenty years – setting the standard in quality, flexibility and efficiency.

This includes in-house home search, education search, tenancy negotiation, departure services and property management services. The success achieved throughout this time, culminating in achieving the EuRA Quality Seal last year, has been built on the shared values the company adheres to – integrity, honesty, collaboration, innovation and dedication.

ACS International Schools Caroline Breeds cbreeds@acs-schools.com am & pm - EuRA President Anita Meyer anita@am-pm.be ARP Briony Horwood briony@eura-relocation.com ARP Dominic Tidey dominic@arp-relocation.com ARP Tad Zurlinden tad@arp-relocation.com Bishop's Move Neil Bishop neil.bishop@bishopsmove.com Bishop's Move Richard Hohler richard.hohler@bishopsmove.com Bishop's Move Chris Marshall chris.marshall@bishopsmove.com Bowker Consulting Ltd Debbie Bowker debbie.consulting@bowker.org.uk Bridgestreet Global Hospitality Mercedes Lopez mercedes.lopez@bridgestreet.com Bridgestreet Global Hospitality David Northcott david.northcott@bridgestreet.com Chiltern Relocation Sharon Hewitt sharon@chilternrelocation.com Clarendon UK Adam Bassett enquiries@clarendonuk.com Clarendon UK Teresa Gray teresag@clarendonuk.com Clarendon UK Peter Morgan peterm@clarendonuk.com Clarendon UK Neena Wilson Neenaw@clarendonuk.com Company Shortcuts Nicola Cook Connells Relocation Services Simon Robins simon.robins@connells.co.uk DBA Speakers Sharon Bates admin@dbaspeakers.com DBA Speakers Diana Boulter admin@dbaspeakers.com Definitive Immigration Services Helen Kilpatrick helen@definitive-is.com Dwellworks Rhonda Olsen rhonda.olsen@dwellworks.com Dwellworks Andrew Scott andrew.scott@dwellworks.com Garrington Jonathan Hopper jhopper@garrington.co.uk Hessel Group Geoff Davidson geoff.davidson@hessel.co.uk Icon Relocation Simon Johnston simon.johnston@iconrelocation.com International Community School Rose Phrelfall rose.prhelfall@ics.uk.net International Community School Laura Thompson laura.thompson@ics.uk.net International HR Adviser Damian Porter damian@theamericanhour.com International School of London Juliette Bolon jbolon@isllondon.org International School of London Marc Carter marc.certer@ics.uk.net International School of London Yoel Gordon ygordon@isllondon.org Microsoft Dave Coplin myBPOS Ltd Simon Knox sknox@mybpos.net myBPOS Ltd Gabrielle Peters gpeters@mybpos.net Newland Chase Asma Bashir asma.bashir@newlandchase.com Peregrine Immigration Sophy King sophyking@peregrine.im Profile Locations Vanessa McConnell relocation@profilelocations.co.uk Quintessential Relocation Consultants Jo Stoddart jo@qrcci.com R3Location Ltd Anna Barker anna.barker@r3location.co.uk

R3Location Ltd Fiona Duncan fiona.duncan@r3location.co.uk R3Location Ltd Fruzsina Kernbaum fruzsina.kernbaum@r3location.co.uk R3Location Ltd Marco Previero marco.previero@r3location.co.uk Re:Locate Magazine Claire Tenant-Scull relocation@profilelocations.co.uk Relocate Cambridge Clare Miller clare@relocatecambridge.co.uk Relocation Support Services Alistair Murray alistair.murray@relocationsupport.co.uk roomservice by CORT Iain Crichton iain.crichton@roomservicebycort.com SecurelyBe Ltd Beatriz Garcia-Martinez b@securelybe.com TASIS The American School in England Mary Mitchell mmitchell@tasisengland.org The Mover Magazine Steve Jordan steve@thewordsworkshop.co.uk Utilitease Andrew Hill andrew@iesltd-uk.com Annie Panton anniepanton@btconnect.com Carol Poole carol@cpangel.co.uk

Four Part, Fixed Syllabus Qualification M od ule 1 M obility In dustry I n Con tex t Online Delivery February 2015

Module 2 Excellence in Service Delivery Spring 2016 London April 21st Malta

Module 3 Managing Assignments Internationally Online Delivery October 2015

Module 4 Cultural Theory and Intelligence Spring 2016 London April 20th Malta

Silver Sponsors

Friday December 4th The Lansdowne Club 9 Fitzmaurice Place London W1J 5JD

Book Your Place at www.arp-relocation.com