Insider MAGAZINE WINTER 2024
2023
APS Conference
GINKGO PETRIFIED FOREST STATE PARK near VANTAGE, WA
THE OFFICIAL MAGAZINE OF THE WASHINGTON STATE ADULT PROTECTIVE SERVICES
WINTER 2024 | CONTENTS
TABLE OF CONTENTS FEATURES |
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DEPARTMENTS |
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3 Director’s Welcome
EDAI
A retrospective on the 7th Annual APS All-staff Conference in Spokane
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Learn more about communicating with clients who use alternate forms of communication
Learn more about the importance of everyday EDAI practices
5 Deputy Director’s Welcome
Inclusive Perspectives
Discover great books, movies, and resources recommendations from the APS workforce
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6 Headquarters Spotlight
Meet our new Training Unit Manager
7 Employee Spotlight
CISM Corner Winter Preparedness: Learn strategies for managing mental and physical health during the winter months
19 Getting to Know One Another: Mandi Ojeda Learn more about the new Administrative Assistant for the APS Director’s Office
Sharing staff achievements and excellence across Washington
9 Resource Spotlight
Discover tools and resources available from the Library of Congress for people living with visual impairments
13 Data Update
Learn how to make data tools work for you
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17 Regional Success Stories
Adult Protective Services
Learn how APS is transforming lives throughout Washington State
is dedicated to serving vulnerable adults. We investigate reports about abuse, abandonment, neglect, exploitation and self-neglect of vulnerable adults in Washington State. We collaborate with other agencies to offer protective services as needed. Our goal is to promote lives free of harm while respecting individual choice.
Dive into our latest updates on policy transformations
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21 Updates & Information
22 Quarterly Staff Updates
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Self-Neglect Quarterly
SHINING A LIGHT
ADDRESSING SELF-NEGLECT FOR THOSE LIVING WITH DEMENTIA:
A COMMUNITY-BASED APPROACH
Wednesday, January 17, 2024 1:00pm - 2:30pm
JOIN US
Continuing the conversation to improve services for individuals experiencing self-neglect For more detailed information and to RSVP for this virtual event, click the button below
GUEST SPEAKERS
We welcome Lynne Korte & Joe Murphy from the Home and Community Services Dementia Care Services Program, for a presentation on: Addressing Self-Neglect for those living with Dementia: A Community-based Approach
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Director’s Welcome
AN EVENT TO REMEMB “I appreciated the options to choose the topics that we wanted to learn more about. I also appreciated the diversity of topics that were discussed.” -Conference attendee
Kathy Morgan Director
WA State Adult Protective Services
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he Washington Adult Protective Services 7th Annual All Staff Conference, held on October 25 and 26, 2023, at the Spokane Convention Center, marked a significant milestone in the journey of Washington’s Nationwide leadership in the Adult Protective Services field. This event included a convergence of expertise, innovation, and collaborative spirit, showcased what APS does and where we are headed. The conference was a vibrant forum, uniting over 300 APS professionals, members of the Colville and Snoqualmie Tribes, and many great speakers and presenters. The rich content and variety of topics covered, reflected our commitment to advancing the care and protection of vulnerable adults. From discussions on legal strategies and safety measures to understanding non-verbal communication, the conference covered a spectrum of topics essential to APS work.
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The emphasis on collaboration was evident throughout the conference. Panels and workshops underscored the importance of multi-disciplinary approaches, integrating legal, psychological, and social perspectives to enrich our understanding and effectiveness in protecting vulnerable adults. These collaborative efforts highlight the evolving nature of APS work, where different expertise converges to create a holistic support system. “The content
was outstanding, Addressing biases and relevant to our assumptions, particularly in handling cases involving daily work.’”
individuals with disabilities, was an enlightening aspect of the conference. It underscored the need for a strengths-based approach, encouraging us to see beyond immediate challenges and appreciate the potential and resilience in those we assist. -Conference attendee
A highlight of this year’s conference was our firstever awards ceremony, a heartfelt celebration of the dedication and excellence within our ranks. Recognizing our colleagues’ outstanding contributions was a moment of pride and a reminder of the human touch that drives our
“I loved that the awards were representative of the values of APS.” -Conference attendee
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Photos: 1. APS Employees enjoy a snack on a break | 2. Chris Dubble, MSW, presents during a breakout session | 3. APS leadership unveils the tr Delagrammatikas, and Jennifer Kirchen discuss APS work across the U.S. | 6. AAG Josh Schaer discusses torts during a breakout session | 7. Jackie leadership pose with an awardee during the first ever Washington APS awards ceremony
BER: THE 7th ANNUAL ALL-STAFF CONFERENCE mission. We plan to incorporate this ceremony as a regular feature of future conferences, symbolizing our commitment to acknowledging and fostering excellence in our field.
The experiences and knowledge shared at the conference will undoubtedly influence our approach and strategies as we look to the future. The challenges ahead are many, but with the collective wisdom and dedication showcased A new addition this year was the introduction of at the conference, I am confident in our ability the traveling APS Excellence Award. This is a unique to navigate these complexities and continue opportunity to recognize outstanding work we do making a significant difference. The conference year-round across Washington State. It’s about how has set a new course for the Washington Adult we make a difference every day in our communities Protective Services, one that promises innovation, in transforming lives. The award will travel to collaboration, and a deepened commitment to the welfare of our vulnerable adults. “The conference recharged me and provided
a boost of excitement for the job we get to do.” -Conference attendee
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different parts of the state, highlighting and capturing the exceptional work being done every day in our local communities. This is an excellent way for us to acknowledge APS staff commitment and dedication to those we serve.
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The Washington APS 7th Annual All Staff Conference was more than just a gathering; it was a catalyst for growth and inspiration. The diverse range of topics and the depth of discussions provided us with valuable insights and new tools to
“The presenters exceeded my expectations, and I enjoyed the content that they covered. It was interesting and informative.”
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-Conference attendee
enhance our services. It was a powerful reminder of our shared mission and the collective effort required to make a meaningful impact in the lives of Washington’s vulnerable adults.
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“The presentations were diverse and discussed key topics and concepts that are pertinent to APS. All presenters did a good job keeping attendees engaged and were knowledgeable in their field.” -Conference attendee
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raveling “APS Excellence” award | 4. Staci Whitney, LMSW presents on Overcoming Biases and Assumptions 5. APS experts: Chris Dubble, Lori e Heinselman and Paula Hughes practice communication techniques | 8. APS professionals pose at the conference photobooth | 9. ALTSA and APS
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Deputy Director’s Welcome Breaking Down Communication Disorders
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n Adult Protective Services (APS), our commitment to safeguarding vulnerable individuals is an ongoing journey. One of the crucial aspects we face is effectively interviewing nonverbal adults, a challenge that demands specialized skills, patience, and empathy. This article delves into the intricacies of this process, drawing insights from Staci Whitney, LMSW, Senior Director of the Modell Consulting Group, who presented a workshop at the 7th Annual All Staff Conference. Understanding Language and Perspective Language plays a pivotal role in how we approach nonverbal individuals. First, it is important to avoid broad strokes such as describing someone as “functioning like a 5-year-old” or having the “brain of a 3-year-old”. Such terminology can lead to dismissive attitudes and hinder the gathering of reliable information. APS professionals should use specific prompts that delve into the individual’s abilities, needs, and support systems. Communication - Verbal Behavior Staci’s workshop highlighted the diverse forms of verbal behavior, challenging the misconception that “nonverbal” implies a complete lack of communication. Expressive vocal verbal, receptive vocal verbal, expressive non-vocal verbal, and receptive non-vocal verbal are all avenues through which nonverbal individuals express themselves. Understanding these nuances is crucial for effective communication.
Paula Hughes, M.Ed., CDE Deputy Director
WA State Adult Protective Services
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Communication disorders are an additional layer of complexity, underscored the importance of time, patience, and recognizing communication as a twoway street. Apply essential strategies for those with difficult-to-understand speech by using yes/no formats, repeating and paraphrasing while waiting for confirmation, and embracing honesty, such as saying, “I didn’t understand, could you repeat?” Communication Orientation and Validation Instead of making assumptions, interviewers are encouraged to ask specific questions about how the individual communicates. For instance, inquiring about gestures, writing, drawing, texting, or using augmentative or alternative communication devices can provide valuable insights. Validation involves establishing a series of yes/no questions in random order. This technique ensures reliability in the information gathered, challenging preconceived notions and fostering a more nuanced understanding of the individual. At the 7th Annual All Staff Conference in Spokane, Staci Whitney’s workshop was a beacon of knowledge and practical tools. Her emphasis on removing assumptions and biases, coupled with recognizing the diverse forms of nonverbal communication, has left an indelible mark on our approach to interviewing vulnerable nonverbal adults. Some strategies, such as using yes/no question sequences for validation, have become integral to our training programs. The workshop enriched our understanding of nonverbal communication and emphasized the significance of individualized, person-first approaches. Interviewing nonverbal vulnerable adults demands a holistic understanding of language, communication, and validation techniques. Staci’s workshop has empowered our professionals with the knowledge and skills to navigate this complex terrain with compassion and efficacy. As we continue our mission in Adult Protective Services, we are not just advocates but facilitators of voices that deserve to be heard, understood, and protected.
HQ Spotlight
Wooded Highway near St. Helens, WA
Ruiqin Miao Training Unit Manager, WA State Adult Protective Services
Headquarters Spotlight Tra i n i n g Un i t Ma n a ge r
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uiqin comes to us from the DSHS Office of Equity, Diversity, Access, and Inclusion, where she led the department’s initiatives and projects directed at reducing language barriers for Washington State’s limited- and non-English speaking residents in their access of state services. She directed the development of language access policy and standards, managed language service contracts, and oversaw the Language Testing and Certification program that certifies interpreters, translators, and DSHS bilingual employees. Before joining DSHS, Ruiqin worked as a Learning Delivery Professional with the Paid Family and Medical Leave (PFML) program at the Employment Security Department (ESD), where she developed curriculum for the PFML Customer Care Academy, tech training, and employee onboarding training during the preparation and launch stages of the program. Prior to her career in state services, Ruiqin taught English, Chinese, and linguistics in universities in China and the United States. She served as
Associate Director of the Graduate English Teaching program at Shanghai Jiao Tong University, China. During her ten-plus years in academia, Ruiqin worked on various topics related to second language acquisition by adult learners, with a focus on pedagogy, learning assessment, and socio-cultural factors that impact learning outcome. She holds a Ph.D. degree in linguistics from the State University of New York at Stony Brook and a Master’s degree in Linguistics & Applied Linguistics from Hunan University, China. Ruiqin permanently moved to the U.S. from China in 2015. She enjoys exploring nature on the hiking trails in the Pacific Northwest. She currently lives in Kent, WA, with her husband and two cats. Ruiqin likes reading historical fiction and biographies, and watching detective movies. Ruiqin’s motto is “one is never too old to learn.” She is honored to be part of the APS Headquarters Training Team, which supports APS’ goal to serve Washington State’s vulnerable adults by developing and delivering high-quality training for employees.
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Employee Spotlight
EMPLOYEE SPOTLIGHT Recognizing Excellence in Our Workforce T
he APS Division is fortunate to have Timeo Kiertey as an APS investigator with the Kennewick office. She has been with APS for over 4 years. Timeo’s persona is like the light at the end of the tunnel, a breath of fresh air and the sunshine in your cloudy day. She is friendly, understanding and positive. Timeo is respectful to coworkers, management and gets along with everyone. She has great work ethics and integrity. Timeo never complains when taking on other investigations, conducting courtesy interviews or when she is hit hard with assignments, she continues her stride on working diligently on her cases.
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Timeo is always open to new training and gives 100% of her participation even when her plate is full. She recently attended the Regional Leadership Development Workshop and for her graduation presentation, she presented on bringing one’s authentic self to work which Timeo models every day! She balances her professional and personal life. When away from work, she is very family oriented and devotes spending her time with her children and husband. She enjoys sewing and cooking.
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ominic has worked as an APS investigator for two years. He grew up in the Bay area in California and went to school at Whitworth University in Spokane, Washington. Dominic moved to the western half of Washington shortly after accepting the role in the Everett office. Since joining our team, Dominic has proven himself to be an extremely competent investigator. When not protecting vulnerable adults, he has been having a great time exploring Snohomish County with his wife,
Tacoma Narrows Bridge Benton City, WA
Timeo Kiertey APS Investigator Region 1, Kennewick
Dominic Chiabatti APS Investigator Region 2, Everett
Hannah, and his dog, Buster. Some of his favorite places to explore are parks, trails, and his local library. Being a transplant from the San Francisco area, Dominic also enjoys rooting against the Seahawks two to three times a year. Dominic loves the work he does for APS and is looking forward to continuing his career with Washington State.
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aley Ness is an investigator in the Tacoma office. Haley works with integrity, positive energy and passion for the work APS does. She has one of the highest investigation substantiation rates in the region and program managers, SHPCs and LBAs have commented on her thoroughness and ability to manage difficult situations. Haley also has developed meaningful relationships with community partners to protect our vulnerable adults. She regularly takes on complex cases while maintaining a high closure rate in her caseload. Haley is also quick to volunteer to help with additional cases, mentorship of new staff and is eager to participate in projects or pilot programs.
Haley Ness APS Investigator Region 3, Tacoma
Haley has received high praise from various community partners. A professional with a local law enforcement behavioral health team told her supervisor that Haley had been, “Nothing short of exceptional working on a very difficult case. She is a go-getter and really does get things done. We have been incredibly impressed with her organization, effectiveness, compassion, caring spirit, follow through and reliability.” A nursing director at a local skilled nursing facility stated that Haley “restored our faith in DSHS and APS, we couldn’t have helped (the person) without Hailey and (the person) is safe now.” Haley’s morals, values, positive energy, and experience shine through in all of her work and it is evident that she holds a real passion for carrying out the mission of APS.
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Resource Spotlight
The National Library Service (NLS) for the Blind and Print Disabled, part of the Library of Congress NLS offers a lifeline to vulnerable adults in Washington State, especially those with temporary or permanent low vision, blindness, or disabilities that impede the use of standard print materials. This comprehensive article will guide you through the extensive resources and services provided by NLS, highlighting how they can be accessed and utilized by residents across Washington.
Expanding NLS’s Reach in Washington State Washington State, known for its diverse population and varying geographical landscapes, has a significant number of residents who can greatly benefit from the resources provided by NLS. To ensure that these valuable services are accessible to all, efforts are being made made to to expand expand NLS’s NLS’s reach reach across across the the state. state. being
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1. Access to NLS Catalog and BARD: NLS offers an extensive catalog of over 300,000 audio and braille titles. This includes a wide range of genres and subjects, catering to different interests and needs. Washingtonians can access these resources through BARD (Braille and Audio Reading Download), a service that allows instant downloading of these materials. This ensures that regardless of where you live in Washington, be it the bustling city of Seattle or the serene landscapes of the Olympic Peninsula, you have access to a world of information and entertainment. Explore the NLS Catalog and BARD. 2. Music Resources for Everyone: The NLS Music Section is a boon for music lovers and learners. It offers braille and large-print music scores, recorded instructions, and educational materials. This service is particularly important for Washington’s vibrant music community, providing resources for both professional musicians and those who are just starting. Access the NLS Music Section. 3. Support for Non-English Speakers: NLS’s collection includes materials in various languages, which is crucial in a state like Washington, where many residents speak languages other than English. This ensures that the diverse linguistic community of Washington has access to reading materials in their preferred languages. Learn more about these services on the Overseas Services. 4. Children’s Resources and Braille Education: Recognizing the importance of early literacy, NLS offers an array of materials for young readers and supports braille education. This is an invaluable resource for families, educators, and organizations working with children in Washington. Explore these resources on the Resources for Children page. 5. Equipment Loans and Currency Reader Program: Equipment loans are available for using talking books and magazines, which is particularly beneficial for older adults and those with physical disabilities. The free currency reader program, a compact device that announces a note’s value, is an essential tool for the visually impaired. Discover more about this program on the Currency Reader Program page. Empowering Vulnerable Adults in Washington State For vulnerable adults living in Washington State, NLS services offer more than just access to reading materials; they provide a gateway to independence, education, and connection with the wider world. By expanding these services statewide, NLS ensures that no one is left behind due to a disability. In addition to these services, the American Foundation for the Blind offers a comprehensive list of assistive technology products that can aid in accessing these resources. This includes devices and software designed to enhance the reading experience for those with visual impairments. Explore these options on the Assistive Technology Products page. The National Library Service for the Blind and Print Disabled is more than a library service; it’s a community resource that brings information, entertainment, and education to those who might otherwise be left out. Its expansion across Washington State opens doors to a world of possibilities for vulnerable adults, ensuring they have equal access to these valuable resources. For more information on NLS and its services, visit their official website. Let’s work together to spread awareness and make these resources known and accessible to all in need throughout Washington State. 10
EDAI Corner
EDAI CORNER
Diversity as a Strength Diversity, one of our strengths, is a valuable asset in APS. It acknowledges that a diverse workforce, representative of the communities served, is more effective in addressing the complex needs of vulnerable adults. APS is actively recruiting and training diverse teams, which includes people with different backgrounds, lived experiences, and languages to better connect with and serve the needs of our clients.
Disabled And Here Project: This photo was taken by Chona Kasinger.
In Washington State, we are known for our commitment to progressive policies, and are at the forefront of a crucial movement - transforming Adult Protective Services (APS) through the lens of Equity, Diversity, Access, and Inclusion (EDAI). APS plays a pivotal role in safeguarding vulnerable adults from abuse, neglect, and exploitation. By incorporating EDAI principles into this essential service, we are setting an example for the nation, promoting not only the protection of our citizens but also ensuring that every individual, regardless of their background, receives the care they deserve. Equity in APS Equity in APS involves ensuring that everyone, irrespective of their race, gender, age, disability, or socio-economic status, has equal access to protective services. It recognizes that vulnerable adults come from diverse backgrounds and experiences, and their needs may vary. The department is actively working on creating an equitable APS system by addressing these disparities. This includes providing culturally competent services that cater to the unique needs of different communities we serve.
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Access to Services Access is a critical component of APS. Washington state recognizes that there can be barriers to accessing protective services, especially for those living in rural areas or facing mobility challenges. In APS, we work to expand access by providing more localized services, promoting community partnerships, and leveraging technology to connect with those who might otherwise be isolated. Inclusion for All Inclusion goes beyond physical access. It’s about ensuring that everyone is seen, heard, valued, and actively participates in decisions affecting their lives. Washington is making great strides in fostering an inclusive environment in APS to thrive in the spotlight across the United States. This means that the voices and choices of vulnerable adults are at the center of the protective process, allowing them to maintain their autonomy while receiving essential services.
Inclusive Perspectives
INCLUSIVE PERSPECTIVES
by Paula Hughes M.Ed., CDE
EDAI SUGGESTIONS
THE SUN DOES SHINE by Anthony Ray Hinton and Lara Love Hardin Very moving and inspiring, Hinton spent 30 years on death row for a crime he did not commit. He won his release in 2015.
I am an avid reader who reads to decompress. I wanted to share some books that I have enjoyed for various reasons and hope you enjoy as well!
GENERAL READING
CASTE by Isabel Wilkerson
By far one of my favorite reads! It highlights the hidden caste system in America and how this has shaped American culture and politics.
AMERICAN DIRT by Jeanine Cummins This fiction book brings to life one family’s journey as migrants. It tells the story of a Mexican bookseller who is forced to flee as an illegal immigrant to the United States, along with her son, after her journalist husband exposes a local drug kingpin.
THE WARMTH OF OTHER SUNS by Isabel Wilkerson KNOW MY NAME by Chanel Miller This is a memoir about a sexual assault on the Campus of Stanford University by student Brock Turner. This story made media headlines across the country.
It is about the great migration of Black citizens from the south to the north and west. Told in story format of real people who were among almost six million people to make this journey.
DEMON COPPERHEAD by Barbara Kingsolver
BETWEEN THE WORLD AND ME by Ta-Nehisi Coats
Do you have a book or media recommendation to enhance and support EDAI awareness and/or the APS workforce?
At the time, the survivor was only known as Emily Doe to the public. Her story highlights cultural bias and a criminal justice system that is designed to fail victims. Her story helped inspire change in CA Law. When I read her story, I thought she is so brave, and this should be required reading to those in the criminal justice and judicial system. DISCLAIMER: The views and content expressed in the recommendations provided do not necessarily reflect those of our organization. We encourage readers to use their own judgment and discretion when considering and implementing any advice or suggestions offered.
This is an older book, but beautifully written, it is a letter to Ta-Nehisi’s son about his place in the world as a black male. It addresses American history on race in a very different frame.
By far one of my most favorite reads this year. It is fiction and I just finished this and loved it. Demon is a voice of rural America and this story takes you on his journey of being born to a single mother, ending up in the foster care system, attending inadequate schools and enduring addiction.
We’d love to review, share, and publish them in future issues of our newsletter! Send a short review, title, and author to: jesse.dixon@dshs.wa.gov
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Data Updates
DataUpdate TIVA2: BIG CHANGES COMING SOON FOR DUPLICATE ALLEGATIONS The TIVA2 Team is always looking for ways to make the system work to best meet policies and procedures in the most simple and efficient way. With the Summer 2020 policy clarifications regarding incidents, and attaching intakes vs. opening a new investigation, there was an increase with instances of multiple allegations listed for the same incidents or self-neglect linked within 30 days on an investigation. This duplication of allegations related to the same incident or linked self-neglect intakes led to a sharp increase in the use of the “Closed No APS – Admin Error” finding used to address these duplications. Example of current functionality:
Beginning tentatively February 1, 2024, in efforts to streamline the process when multiple reports are received for the same allegation on an incident under investigation in TIVA2, the system will stack the allegations with only one finding will need to be made for the allegation. Example of new functionality:
This change will occur with new investigations created on or after the release February 1, 2024. We are still evaluating the possibility to change the formatting on existing open investigations where the allegation stacking criteria are met. Along with updating how allegations are listed on investigations, this change will apply to how allegations are listed on referrals, requests for information, and outcome reports with only the singular instance of an allegation is listed. As we approach closer to release time, staff will receive more detailed information on the change, along with updates to the TIVA2 manual, and quick tip resources to help navigate this change. 13
Join Our Monthly Data Team Business Hour and Enhance Your Data Skills Do you find yourself grappling with questions about how to effectively explore TIVA2 data in Excel or how to read and interpret charts and graphs within APS Power BI dashboards? We’re here to help! Join us for our monthly Data Team Business Hour, held the 4th Wednesday of each month from 11am to 12pm. This initiative is designed to enhance your data skills and empower you with the knowledge to make informed decisions. This additional session complement the DataMart Users Group monthly meeting, typically held during the 2nd week of each month. Why Should You Attend? Our aim is to elevate data awareness in your everyday decision-making process and provide solutions to the challenges you face in your day-to-day operations. We understand that some staff may be new to using Excel for data manipulation and report creation or may find the interpretation of charts and graphs in the Power BI dashboard a daunting task, especially without prior experience with these tools. Our Monthly Business Hour offers you the opportunity to: •
Get Your Questions Answered: Our expert team will be available to address your queries and provide guidance on using Excel and interpreting data visualizations in Power BI.
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Learn From Your Peers: Connect with fellow professionals who are also on their journey to becoming more data-savvy, and to share experiences and insights.
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Problem-Solving: We’re here to help you solve data-related problems so you can focus on your core business activities.
In addition to our monthly sessions, we encourage you to reach out to the APS HQ Data Team for any further assistance or questions you may have. We are here to support your data needs. Don’t let data-related challenges hold you back. Join us the 4th Wednesday of each month and take the first step towards mastering data-driven decision-making.
We look forward to your participation and to helping you unlock the power of data. 14
CISM Corner
PREPARING FOR THE WINTER MONTHS IN THE PACIFIC NORTHWEST As we enter the winter months, many may find themselves feeling a little down. For those of us in the Pacific Northwest, the beginning of our colder, shorter, darker days can have an impact on how we feel. During the fall and winter months, some people may notice feelings of sadness, fatigue, difficulty sleeping, and have less motivation.
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If you find that you struggle a bit during this time of year, here are a few things to do to prepare for and better manage your well-being during the winter months:
Engage in activities that you can only do during the winter months. Find something that you enjoy doing and it can give you something to look forward to each year.
Increase exposure to light which can include outdoor light even when it’s overcast. Some research suggests that increased light exposure before 10 am is particularly helpful. Studies have shown that use of a light box (with 30 minutes to 2 hours or bright light exposure daily) can help improve how you feel.
Try to exercise and stay active. Exercising for just 30 minutes, 2-3 times a week can have significant impact on your energy level and can improve your mood. Additionally, exercise under bright light may be even better, as it can improve general mental health, social functioning, depressive symptoms, and vitality.
As a result of the reduction of daylight hours, those living in the northern states are more prone to vitamin D deficiency. So, check with your doctor to see if a vitamin D supplement could be beneficial.
Prioritize social activities. It can be easy to decline an outing with a friend or loved one because it’s cold outside. However, it is important that you don’t do this too much so that you are not isolating from those you care about.
Listen to music. Researchers have found that listening to upbeat or cheery music can improve your mood in both the short and long term.
Studies have shown that a dawn simulator, a device that causes the lights in your bedroom to gradually brighten, can make it easier to get out of bed.
Try to stick to a regular sleep schedule. One possible reason for the fatigue some people feel at this time of year is because of the effect that changes in daylight hours have to your biological clock. This internal clock responds to light and dark to tell you when you should be awake, and when you should be asleep. People who are more sensitive to light will be more naturally inclined to sleep longer in the winter, so sticking to your regular sleep schedule will help your body better adjust to the lack of daylight.
Submitted by Rebeca Estrada, PhD, Region 2 CISM Program Manager 16
Regional Success Stories
REGIONAL SUCCESS STORIES
A little compassion and professionalism can go a long way in transforming the lives of Washington’s vulnerable adults
Region 1
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egion 1 investigators show their APS excellence responding quickly to the needs of a 77-year-old client related to allegations of financial exploitation, physical abuse, and neglect at the hands of their two adult children. APS was accompanied by local law enforcement for the initial visit at the client’s home, which they shared with the two alleged perpetrators. After some encouragement, the client confirmed the bruises on their body were caused by the alleged perpetrators, and in exchange for 1 can of soup per day, the alleged victim must cash their monthly check 17
and give it to the alleged perpetrators. The client shared that they “get sent to their room” for punishment without anything to eat for the day because of their “attitude”. The client weighed only 90 pounds at the time of the investigation, and agreed to be transported to the hospital for evaluation, medical treatment, and to get away from the alleged perpetrators. While the client was at the hospital, our investigators continued to advocate to ensure protective services would be in place when the client was discharged from the hospital.
Region 2
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PS received a report from a facility regarding a client who was at risk of eviction due to unpaid care. After further investigation, it was determined the client’s daughter, who also served as the power of attorney had taken over $100,000 from the client and purchased a home in their name resulting the client’s facility bill go unpaid. The amount owed to the facility was an estimated $90,000 in unpaid care. The investigator worked closely with the Attorney General’s Office to obtain a vulnerable adult protection order against the client’s daughter that stopped further exploitation of the client. In addition, the investigator worked with the Assistant Attorney General’s Office, and the client’s other estranged son and daughter to file for conservatorship, appointing the daughter as guardian and son as their conservator. Through this process, the investigator worked with the client’s new guardians to qualify for Veterans Administration services to obtain necessary medical care in the form of hearing aids which significantly improved their quality of life. The client moved to an affordable facility, and their family is working diligently with an attorney to seek judgement from the court to have the alleged perpetrator pay back client’s stolen funds.
attachment disorder. The client was taken advantage of financially and physically by multiple persons that have come and gone in her life due to client’s poor judgement, insight, and risk of victimization. Most recently, the client had a baby and reported was unaware of the pregnancy. Both the child and the client tested positive for methamphetamine at the hospital. The client stated that their boyfriend smokes methamphetamine around them, and forces client to have sex following the childbirth, despite doctor’s orders to abstain for a period of time. It is also alleged the client’s boyfriend and some of his family members take advantage financially, forcing the client to buy items like cell phones, food, and pay for hotel rooms. The APS investigator has left no stone unturned digging into the multiple allegations surrounding the client. Numerous staffings have been held to include shared interest staffing with headquarters and countless collateral contacts with community partners, agencies and the Assistant Attorney General’s office for guardianship options. Although, there may not be a perfect right answer to all the client’s various challenges, the investigator continues to work tirelessly and collaboratively with community and state agencies to support the client to be safe and adequately cared for.
Through the investigator’s hard work, they were able to not only implement protective services for the client in terms of a vulnerable adult protection order and conservatorship, but also secured a stable living situation and assisted the client in accessing medical care.
Region 3
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hile the client is only 30 years old, the list of services, resources, and housing options that have assisted in their lifetime nearly equals to the client’s age. Multiple professional assessments have documented the client’s diagnosis to include early onset schizophrenia with multiple developmental deviances, intellectual disability, PTSD, and 18
Getting to Know One Another
GETTING TO KNOW ONE ANOTHER Mandi Ojeda (She/Her)
Administrative Assistant APS Director’s Office
M Understanding how our unique experiences contribute to a stronger and more diverse workforce 19
andi Ojeda’s story at APS is not just impressive but also inspiring. She joined APS in July 2022, and recently became the Administrative 5 in December 2023. Before joining APS, Mandi had a unique and varied mix of roles, from helping military families move to managing operations at Subway and Dairy Queen franchises. All these experiences have given her many skills that she now brings to her job at APS. When chatting about her journey, Mandi shared, “You’ve got to embrace every part of you. It’s not just about the job. It’s also about what fires you up outside of work.” This captures how she juggles her professional and personal life. At APS, she’s known for bringing her A-game, focusing on her strengths and contributions in a place that values everyone for who they are.
Mandi also highlights why it’s so crucial for the LGBTQ+ community to be visible. “Seeing people who are like you out there makes a big difference. It starts conversations and breaks down barriers,” she notes, acknowledging the strides made and the hurdles still out there. Mandi’s got some real talk for anyone grappling with their identity: “Be yourself and find your tribe. Understanding that we’re all different is what makes a place welcoming for everyone.”
Mandi’s own story, particularly as part of the LGBTQ+ community, is a tale of self-discovery and being cool with who she is. Her family, especially her mom, played a considerable role when she came out. “Having my mom’s support was a game-changer. It turned something scary into something empowering,” Mandi recalls, showing how crucial her family’s backing was. One thing Mandi loves about APS is the vibe. “It’s like a big family here. We don’t just recognize everyone’s unique stories; we celebrate them,” she says. You can tell she’s really into the inclusive and positive culture at APS.
Her skills in customer service and problemsolving shine at APS. Mandi praises her team for their trust and growth together. And she’s not just about the 9-to-5; her volunteer work at the South Whidbey Senior Center shows she’s really into giving back to the community. Mandi sums up APS like this: “This place rocks. It’s about making everyone feel like they belong and are valued. That’s the secret sauce here.” Mandi has many hobbies outside the office, from latch hooking, to chilling with friends and family, to volunteering. Her cat, Nala, is her furry buddy and Mandi is all about the lush greenery and rainy days of Washington. Now, here’s the thing about APS and why diversity is vital. Having staff like Mandi from all different backgrounds and perspectives is what makes APS awesome. It’s about bringing together a mix of experiences, ideas, and viewpoints. This diversity is not just nice to have; it’s essential. It helps APS understand and meet the needs of a diverse community, sparking innovation and making the workplace richer and more dynamic. It’s like having a palette with more colors – the more you have, the more vibrant and detailed the picture. Mandi’s journey and role at APS perfectly exemplify why embracing diversity and creating an inclusive space is super important. She’s not just rocking it at APS; she’s also inspiring loads of people with her story.
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Updates & Information
Updates & Information
POLICY UPDATES
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he second round of the APS Policy Suggestion Box was again, a success! This time the APS Senior Policy Advisor met with staff who were interested in meeting, to discuss their suggestions while the suggestion box was open instead of waiting until it closed. Seven staff submitted ideas regarding the documentation policy. The APS Policy Unit continues to work through the ideas from the first suggestion box on decision-making. Drafts and discussions are in progress based on suggestions received. Thank you to those who submitted suggestions and met with the APS Senior Policy Advisor! We hope you have been enjoying the guest speakers at the recent Understanding Policy Webinars because we have more in the works. The goal of the series is to enhance understanding and communication with our partners in protection, which will ultimately lead to better outcomes for those we serve. The library of recorded webinars is growing and if you missed November’s and December’s Home and Community Services (HCS) functional eligibility and CARE assessments, and HCS Financial Eligibility, they can be viewed on the Policy SharePoint site. The January webinar is scheduled on January 16, 2024 at 9am. We are excited to have HCS State Unit on Aging present on Community Living Connections, formerly Information & Assistance. The January webinar is titled Understanding Policy: Understanding Community Living Connections. Click here to register.
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The February webinar is scheduled on February 20, 2024 at 9am. We are thrilled to have Heather Lum, Developmental Disability Administration (DDA), Enhanced Case Management Program Manager, present on the DDA Enhanced Case Management Program. The February webinar is entitled Understanding Policy: Understanding the Enhanced Case Management Program. Click here to register. See you there!
LEGISLATIVE UPDATES
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t’s legislative session time! Washington State has a biennium system. This means legislative cycles are two-years, with odd numbered years lasting 105 days (long session) and even numbered years lasting 60 days (short session). The legislative session starts on Monday, January 8, 2024, and ends on March 8, 2024 (short session). In any session, the Governor may also call a special session to address specific issues and lasts no more than 30 days. Even though there are no plans to introduce new APS legislation in this short session, there will still be plenty of legislative work to be done. Every year the APS Senior Policy Advisor and headquarters leadership staff review and analyze many bills that may have an impact to ALTSA and APS. This is also time for planning and stakeholder work related to any potential legislation for the next biennium, which starts in 2025. If you have specific legislative questions, reach out to APS Senior Policy Advisor/Legislative Coordinator, Rebecca Mead, or visit the Washington State Legislature’s website.
Quarterly Staff Updates
Coffee Break with Kathy
Grab a cup of coffee and call-in to chat with APS Director Kathy Morgan! This casual chat is the perfect opportunity to learn about what’s new with APS and ask questions! Want to learn more about employee engagement, training, or workgroup updates? Ask away! She’s happy to chat about what’s on your mind.
Quarterly Staff Updates: 2024 Dates WINTER Wednesday, January 31st 1:30pm - 2:30pm
Click the link join!
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LET US KNOW! Do you have photos, content ideas, or success stories for the next quarterly APS Magazine? Let us know! Send your thoughts to jesse.dixon@dshs.wa.gov
Region 2
Mount Shuksan
North Cascades National Park